[{"data":1,"prerenderedAt":123},["ShallowReactive",2],{"$feJ_Vo7C9oBebjEVUo5jK4gqIlOG1jY7sIBuXYwbrUU8":3,"$f7eWHzNXslsbTQzcqJbTBRvVeWPqzP1hQ7Kc4Muj719w":27},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":25},"0e5c7835cae5a97ca71d251b2849f6983573ce9cca05422d1c7cf9cb56d67e10","account-manager-at-deliverect-c2dc60df15","Account Manager","Deliverect","https://logo.clearbit.com/deliverect.com","The global expert in food tech","Hospitality","Toronto","Canada",false,[16],"Full-time","Other","\u003Cp>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Department Focus:\u003C/strong> The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. \u003C/p>\n\u003Cp>\u003Cstrong>Your Impact:\u003C/strong>\u003C/p>\n\u003Cp>As a Growth Account Manager (GAM) for the SMB/MM segment in North America, you will play a pivotal role in unlocking the full potential of our existing restaurant partners across the region. Acting as a trusted commercial advisor, you will deeply understand your customers' business needs, driving revenue expansion through upselling, cross-selling add-ons, and optimizing platform adoption. Your dedication to fostering strong, long-term relationships will directly reduce churn and contribute significantly to Deliverect's regional growth and ongoing market success.\u003C/p>\u003Cbr>\u003Ch2>Important Information\u003C/h2>\u003Cli>Fluency in English is required, with strong written and verbal communication skills being essential.\u003C/li>\n\u003Cli>French language skills would be considered a strong asset. \u003C/li>\n\u003Cli>This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Toronto or USA office and 1 day from the comfort of your home\u003C/li>\n\u003Cli>The expected annual OTE for the role is between $\u003Cstrong>105,000 CAD and $133,000 CAD.\u003C/strong>\u003C/li>\n\u003Cli>This position is for an existing vacancy. \u003C/li>\u003Cbr>\u003Ch2>What you will do:\u003C/h2>\n\n\u003Cli>\n\u003Cp>Manage and grow a portfolio of existing SMB and Mid-Market restaurant accounts across North America, serving as their primary commercial contact to maximize platform adoption and account health (approx. 35%)\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Drive regional revenue expansion by proactively identifying up-sell and cross-sell opportunities, delivering tailored solutions and introducing new features or add-on modules (approx. 25%)\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Conduct regular, data-driven business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI (approx. 15%)\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Identify accounts at risk of churn, developing proactive retention strategies, negotiating contract renewals, and handling objections with strategic resilience (approx. 10%)\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Maintain CRM precision (HubSpot) to ensure clear stakeholder communication, accurate pipeline forecasting, and structured account planning (approx. 10%)\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Collaborate cross-functionally with Customer Experience, GTM, and Implementation teams to streamline client handovers, resolve operational challenges, and share process improvement ideas (approx. 5%)\u003Csup>\u003C/sup>.\u003C/p>\n\u003C/li>\n\n\u003Cbr>\u003Ch2>What you will Bring:\u003C/h2>\u003Cli>\n\u003Cp>4+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Demonstrable experience managing and nurturing commercial relationships with mid-market merchants, preferably within the North American restaurant, food tech, or POS systems landscape\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Strong commercial acumen and negotiation skills, with a solutions-driven mindset comfortable conducting consultative discussions with key decision-makers\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Technical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Excellent interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>.\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup> \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Hands-on experience applying consultative and value-based sales frameworks such as MEDDPICC, SPIN Selling, or Challenger Sale. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>A bachelor's degree in a relevant field or equivalent work experience\u003C/p>\n\u003C/li>\u003Cbr>\u003Cp>\u003Cb>Join Our Innovative Journey:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>What You'll Gain by Joining Us:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Invest in Your Growth-\u003C/b>\u003Cb> \u003C/b>We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.\u003C/p>\u003Cp>\u003Cb>Solve Meaningful Challenges-\u003C/b>\u003Cb> \u003C/b>Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.\u003C/p>\u003Cp>\u003Cb>Drive Innovation- \u003C/b>Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.\u003C/p>\u003Cp>\u003Cb>Collaborate with a Global Team-\u003C/b>\u003Cb> \u003C/b>Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.\u003C/p>\u003Cp>\u003Cb>Be Part of a Unicorn-\u003C/b> Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.\u003C/p>\u003Cp>\u003Cb>Enjoy Regionally Tailored Rewards- \u003C/b>Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Our Commitment to Inclusion:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Important Information:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>1. Fluency in English is required, with strong written and verbal communication skills being essential. \u003C/p>\u003Cp>2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.\u003C/p>\u003Cp>3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.\u003C/p>\u003Cp>4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.\u003C/p>\u003Cbr>\u003Cbr>\u003Cp>\u003Ci>If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.\u003C/i>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Ready to shape the future of commerce with us? Explore our opportunities and apply today!\u003C/b>\u003C/p>","At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.Department Focus: The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market. \nYour Impact:\nAs a Growth Account Manager (GAM) for the SMB/MM segment in North America, you will play a pivotal role in unlocking the full potential of our existing restaurant partners across the region. Acting as a trusted commercial advisor, you will deeply understand your customers' business needs, driving revenue expansion through upselling, cross-selling add-ons, and optimizing platform adoption. Your dedication to fostering strong, long-term relationships will directly reduce churn and contribute significantly to Deliverect's regional growth and ongoing market success.Important InformationFluency in English is required, with strong written and verbal communication skills being essential.\nFrench language skills would be considered a strong asset. \nThis is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Toronto or USA office and 1 day from the comfort of your home\nThe expected annual OTE for the role is between $105,000 CAD and $133,000 CAD.\nThis position is for an existing vacancy. What you will do:\n\n\nManage and grow a portfolio of existing SMB and Mid-Market restaurant accounts across North America, serving as their primary commercial contact to maximize platform adoption and account health (approx. 35%). \n\n\nDrive regional revenue expansion by proactively identifying up-sell and cross-sell opportunities, delivering tailored solutions and introducing new features or add-on modules (approx. 25%). \n\n\nConduct regular, data-driven business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI (approx. 15%). \n\n\nIdentify accounts at risk of churn, developing proactive retention strategies, negotiating contract renewals, and handling objections with strategic resilience (approx. 10%). \n\n\nMaintain CRM precision (HubSpot) to ensure clear stakeholder communication, accurate pipeline forecasting, and structured account planning (approx. 10%). \n\n\nCollaborate cross-functionally with Customer Experience, GTM, and Implementation teams to streamline client handovers, resolve operational challenges, and share process improvement ideas (approx. 5%).\n\n\nWhat you will Bring:\n4+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets. \n\n\nDemonstrable experience managing and nurturing commercial relationships with mid-market merchants, preferably within the North American restaurant, food tech, or POS systems landscape. \n\n\nStrong commercial acumen and negotiation skills, with a solutions-driven mindset comfortable conducting consultative discussions with key decision-makers. \n\n\nTechnical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value. \n\n\nExcellent interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders. \n\n\nHands-on experience applying consultative and value-based sales frameworks such as MEDDPICC, SPIN Selling, or Challenger Sale. \n\n\nA bachelor's degree in a relevant field or equivalent work experience\nJoin Our Innovative Journey:At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.What You'll Gain by Joining Us:Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.Our Commitment to Inclusion:We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.Important Information:1. Fluency in English is required, with strong written and verbal communication skills being essential. 2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.Ready to shape the future of commerce with us? Explore our opportunities and apply today!",0,1786642860000,"2026-08-13 19:44:07","2026-08-07T11:38:17.964Z","CAD",{"jsonldValid":14,"jsonld":26},"",{"jobs":28},[29,43,54,74,91,106],{"id":30,"slug":31,"title":32,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":33,"country":33,"remote":14,"employmentType":34,"department":35,"content_html":36,"content_text":37,"years":20,"createdAt":38,"updatedAtISO":39,"postedAtISO":40,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":41,"schema":42},"e984128d848da695033ea310d1c556de750f9906a539363d1b9a6ecfdb54a4fc","enterprise-customer-success-manager-at-deliverect-60fea8961f","Enterprise Customer Success Manager","Casablanca",[16],"Customer Success","\u003Cp>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.\u003C/p>\u003Cbr>\n\u003Ch2>\u003Cstrong>Department Focus:\u003C/strong>\u003C/h2>\n\nThe Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.\n\n\n\u003Ch2>\u003Cstrong>Your Impact:\u003C/strong>\u003C/h2>\n\n\u003Cp>As a Enterprise Customer Success Manager, you'll be the strategic anchor ensuring our enterprise customers thrive and achieve maximum value from the Deliverect platform. You will focus on driving product adoption and fostering long-term loyalty for a mixed book of accounts, acting as the bridge between our customers and our internal Product and Support teams. Your role is pivotal in fueling retention and revenue growth through exceptional support and a data-driven approach to customer health.\u003C/p>\n\n\u003Ch2>\u003Cstrong>Logistics:\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003C/h2>\n\n\u003Cul>\n\u003Cli>Fluency in English and French is required, with strong written and verbal communication skills being essential.\u003C/li>\n\u003Cli>Work Location: This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our local office and 1 day from the comfort of your home.\u003C/li>\n\u003C/ul>\u003Cbr>\u003Ch2>What You Will Do:\u003C/h2>\u003Cli>\n\u003Cp>Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Work Cross-functionally and collaboratively with Enterprise Account Managers and Support teams to resolve complex issues, and advocate for customers by requesting new features from the Product team.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Monitor customer usage and leverage data to demonstrate Deliverect's value, identifying opportunities to improve customer health and adoption rates. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Issue Resolution & Support Escalation: Act as an escalation point for complex technical and non technical queries, ensuring timely resolutions.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Identify potential upsell opportunities and support renewal management to ensure continued revenue growth. \u003C/p>\n\u003C/li>\u003Cbr>\u003Ch2>What You Will Bring:\u003C/h2>\n\u003Cul>\n\u003Cli>Professional fluency in English and French is essential for managing our diverse account base.\u003C/li>\n\u003Cli>2+ years of experience in a customer-facing role such as Customer Support, Customer Success or Account Management, ideally within a SaaS environment.\u003C/li>\n\u003Cli>An analytical mindset with the ability to analyze complex customer issues and leverage data analysis tools to measure customer health and develop effective solutions.\u003C/li>\n\u003Cli>Proven ability to manage multiple projects simultaneously, meet deadlines, and navigate a fast-paced environment.\u003C/li>\n\u003Cli>Exceptional communication skills with the ability to build trust and rapport with key stakeholders across multiple departments.\u003C/li>\n\u003Cli>Familiarity with Google Suite and Zoom; experience with Planhat and HubSpot is a strong plus.\u003C/li>\n\n\u003C/ul>\u003Cbr>\u003Cp>\u003Cb>Join Our Innovative Journey:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>What You'll Gain by Joining Us:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Invest in Your Growth-\u003C/b>\u003Cb> \u003C/b>We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.\u003C/p>\u003Cp>\u003Cb>Solve Meaningful Challenges-\u003C/b>\u003Cb> \u003C/b>Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.\u003C/p>\u003Cp>\u003Cb>Drive Innovation- \u003C/b>Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.\u003C/p>\u003Cp>\u003Cb>Collaborate with a Global Team-\u003C/b>\u003Cb> \u003C/b>Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.\u003C/p>\u003Cp>\u003Cb>Be Part of a Unicorn-\u003C/b> Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.\u003C/p>\u003Cp>\u003Cb>Enjoy Regionally Tailored Rewards- \u003C/b>Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Our Commitment to Inclusion:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Important Information:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>1. Fluency in English is required, with strong written and verbal communication skills being essential. \u003C/p>\u003Cp>2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.\u003C/p>\u003Cp>3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.\u003C/p>\u003Cp>4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.\u003C/p>\u003Cbr>\u003Cbr>\u003Cp>\u003Ci>If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.\u003C/i>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Ready to shape the future of commerce with us? Explore our opportunities and apply today!\u003C/b>\u003C/p>","At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.\nDepartment Focus:\n\nThe Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.\n\n\nYour Impact:\n\nAs a Enterprise Customer Success Manager, you'll be the strategic anchor ensuring our enterprise customers thrive and achieve maximum value from the Deliverect platform. You will focus on driving product adoption and fostering long-term loyalty for a mixed book of accounts, acting as the bridge between our customers and our internal Product and Support teams. Your role is pivotal in fueling retention and revenue growth through exceptional support and a data-driven approach to customer health.\n\nLogistics:\n\n\nFluency in English and French is required, with strong written and verbal communication skills being essential.\nWork Location: This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our local office and 1 day from the comfort of your home.\nWhat You Will Do:\nDevelop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption.\n\n\nWork Cross-functionally and collaboratively with Enterprise Account Managers and Support teams to resolve complex issues, and advocate for customers by requesting new features from the Product team.\n\n\nMonitor customer usage and leverage data to demonstrate Deliverect's value, identifying opportunities to improve customer health and adoption rates. \n\n\nIssue Resolution & Support Escalation: Act as an escalation point for complex technical and non technical queries, ensuring timely resolutions.\n\n\nIdentify potential upsell opportunities and support renewal management to ensure continued revenue growth. \nWhat You Will Bring:\n\nProfessional fluency in English and French is essential for managing our diverse account base.\n2+ years of experience in a customer-facing role such as Customer Support, Customer Success or Account Management, ideally within a SaaS environment.\nAn analytical mindset with the ability to analyze complex customer issues and leverage data analysis tools to measure customer health and develop effective solutions.\nProven ability to manage multiple projects simultaneously, meet deadlines, and navigate a fast-paced environment.\nExceptional communication skills with the ability to build trust and rapport with key stakeholders across multiple departments.\nFamiliarity with Google Suite and Zoom; experience with Planhat and HubSpot is a strong plus.\n\nJoin Our Innovative Journey:At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.What You'll Gain by Joining Us:Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.Our Commitment to Inclusion:We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.Important Information:1. Fluency in English is required, with strong written and verbal communication skills being essential. 2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.Ready to shape the future of commerce with us? Explore our opportunities and apply today!",1785230745000,"2026-07-28 11:26:11","2026-07-28T06:26:31.408Z","USD",{"jsonldValid":14,"jsonld":26},{"id":44,"slug":45,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":46,"country":46,"remote":14,"employmentType":47,"department":17,"content_html":48,"content_text":49,"years":20,"createdAt":50,"updatedAtISO":51,"postedAtISO":52,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":41,"schema":53},"7e2bd7d5cb53d8327b55d9ebdd35afc63a6e63f656a8e0dd56faad8cfcb7b3c3","account-manager-at-deliverect-2300735195","Mexico City",[16],"\u003Cp>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.\u003C/p>\u003Cbr>\n\u003Cp>\u003Cstrong>Department Focus:\u003C/strong> The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. \u003C/p>\n\u003Cp>\u003Cstrong>Your Impact:\u003C/strong>\u003C/p>\n\u003Cp>As a Growth Account Manager (GAM) for the SMB/MM segment in Mexico City, you will play a pivotal role in unlocking the full potential of our existing restaurant partners across the region. Acting as a trusted commercial advisor, you will deeply understand your customers' business needs, driving revenue expansion through upselling, cross-selling add-ons, and optimizing platform adoption. Your dedication to fostering strong, long-term relationships will directly reduce churn and contribute significantly to Deliverect's regional growth and ongoing market success.\u003C/p>\n\n\u003Cp>This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Mexico City office and 1 day from the comfort of your home\u003C/p>\n\u003Cbr>\u003Ch2>What you will do:\u003C/h2>\n\n\u003Cli>\n\u003Cp>Manage and grow a portfolio of existing SMB and Mid-Market restaurant accounts, serving as their primary commercial partner to maximize their adoption of the Deliverect platform\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Drive regional revenue growth by identifying up-sell and cross-sell opportunities, successfully introducing new product features, add-ons, and modules to your account base\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Conduct regular business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Actively identify accounts at risk of churn, developing proactive retention strategies and handling objections with resilience to secure long-term contract renewals\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Collaborate closely with the Customer Experience and Implementation teams to ensure smooth post-onboarding transitions and quick resolution of ongoing technical or operational hurdles\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Maintain data-driven precision within our CRM platform (HubSpot) to ensure clear communication, accurate pipeline forecasting, and effective account management\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Continuously review and refine account management workflows, sharing insights with the broader team to optimize customer experiences and streamline operational efficiency\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>.\u003C/p>\n\u003C/li>\n\n\u003Cbr>\u003Ch2>What you will Bring:\u003C/h2>\n\n\u003Cli>\n\u003Cp>3+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Demonstrable experience managing and nurturing relationships with mid-market preferably within the restaurant, food tech, or POS systems landscape\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Strong commercial acumen with a solutions-driven mindset, highly comfortable driving consultative up-sell discussions and negotiating contract renewals\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Technical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Excellent interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience working with CRM software (e.g., HubSpot) and ticketing systems to manage account pipelines effectively\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>A bachelor's degree in a relevant field or equivalent work experience.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Fluency in English is required, with strong written and verbal communication skills being essential\u003Csup>\u003C/sup>.\u003C/p>\n\u003C/li>\n\n\u003Cbr>\u003Cp>\u003Cb>Join Our Innovative Journey:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>What You'll Gain by Joining Us:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Invest in Your Growth-\u003C/b>\u003Cb> \u003C/b>We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.\u003C/p>\u003Cp>\u003Cb>Solve Meaningful Challenges-\u003C/b>\u003Cb> \u003C/b>Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.\u003C/p>\u003Cp>\u003Cb>Drive Innovation- \u003C/b>Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.\u003C/p>\u003Cp>\u003Cb>Collaborate with a Global Team-\u003C/b>\u003Cb> \u003C/b>Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.\u003C/p>\u003Cp>\u003Cb>Be Part of a Unicorn-\u003C/b> Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.\u003C/p>\u003Cp>\u003Cb>Enjoy Regionally Tailored Rewards- \u003C/b>Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Our Commitment to Inclusion:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Important Information:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>1. Fluency in English is required, with strong written and verbal communication skills being essential. \u003C/p>\u003Cp>2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.\u003C/p>\u003Cp>3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.\u003C/p>\u003Cp>4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.\u003C/p>\u003Cbr>\u003Cbr>\u003Cp>\u003Ci>If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.\u003C/i>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Ready to shape the future of commerce with us? Explore our opportunities and apply today!\u003C/b>\u003C/p>","At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.\nDepartment Focus: The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market. \nYour Impact:\nAs a Growth Account Manager (GAM) for the SMB/MM segment in Mexico City, you will play a pivotal role in unlocking the full potential of our existing restaurant partners across the region. Acting as a trusted commercial advisor, you will deeply understand your customers' business needs, driving revenue expansion through upselling, cross-selling add-ons, and optimizing platform adoption. Your dedication to fostering strong, long-term relationships will directly reduce churn and contribute significantly to Deliverect's regional growth and ongoing market success.\n\nThis is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Mexico City office and 1 day from the comfort of your home\nWhat you will do:\n\n\nManage and grow a portfolio of existing SMB and Mid-Market restaurant accounts, serving as their primary commercial partner to maximize their adoption of the Deliverect platform. \n\n\nDrive regional revenue growth by identifying up-sell and cross-sell opportunities, successfully introducing new product features, add-ons, and modules to your account base. \n\n\nConduct regular business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI. \n\n\nActively identify accounts at risk of churn, developing proactive retention strategies and handling objections with resilience to secure long-term contract renewals. \n\n\nCollaborate closely with the Customer Experience and Implementation teams to ensure smooth post-onboarding transitions and quick resolution of ongoing technical or operational hurdles. \n\n\nMaintain data-driven precision within our CRM platform (HubSpot) to ensure clear communication, accurate pipeline forecasting, and effective account management. \n\n\nContinuously review and refine account management workflows, sharing insights with the broader team to optimize customer experiences and streamline operational efficiency.\n\n\nWhat you will Bring:\n\n\n3+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets. \n\n\nDemonstrable experience managing and nurturing relationships with mid-market preferably within the restaurant, food tech, or POS systems landscape. \n\n\nStrong commercial acumen with a solutions-driven mindset, highly comfortable driving consultative up-sell discussions and negotiating contract renewals. \n\n\nTechnical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value. \n\n\nExcellent interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders. \n\n\nExperience working with CRM software (e.g., HubSpot) and ticketing systems to manage account pipelines effectively. \n\n\nA bachelor's degree in a relevant field or equivalent work experience.\n\n\nFluency in English is required, with strong written and verbal communication skills being essential.\n\n\nJoin Our Innovative Journey:At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.What You'll Gain by Joining Us:Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.Our Commitment to Inclusion:We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.Important Information:1. Fluency in English is required, with strong written and verbal communication skills being essential. 2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.Ready to shape the future of commerce with us? Explore our opportunities and apply today!",1782444312000,"2026-06-26 05:25:43","2026-06-25T15:04:37.879Z",{"jsonldValid":14,"jsonld":26},{"id":55,"slug":56,"title":57,"companyname":58,"companylogo":59,"companyTagline":60,"companyIndustry":61,"city":62,"country":63,"remote":14,"employmentType":64,"department":65,"content_html":66,"content_text":67,"years":20,"createdAt":68,"updatedAtISO":69,"postedAtISO":70,"hasSalary":14,"salaryMin":71,"salaryMax":72,"currency":41,"schema":73},"d3727270a38c31b4d41e986795b5b9875646c53ac293901e180b32b755c6f4c2","associate-director-retention-and-loyalty-at-dr-squatch-b8a1b21816","Associate Director, Retention & Loyalty","Dr. Squatch","https://logo.clearbit.com/drsquatch.com","Get Dirty, Stay Clean with Dr. Squatch natural personal care.","Personal Care Product Manufacturing","Marina del Rey","United States",[16],"Marketing","\u003Cp>\u003Cstrong>Why We Exist and What We Do\u003C/strong>\u003Cstrong>:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cspan>At Dr. Squatch (\u003C/span>www.drsquatch.com\u003Cspan>), we’re raising the bar on men’s personal care with our line of natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. \u003C/span>\u003Cspan>We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified B Corp in 2023. We are \u003C/span>\u003Cspan>looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier\u003C/span>\u003Cspan> and healthier!\u003C/span>\u003C/p>\u003Cp>\u003Cstrong>About the Role:\u003C/strong>\u003C/p>\n\u003Cp>Dr. Squatch is looking for an Associate Director of Retention & Loyalty to lead one of the most critical functions in our DTC business. This is a senior strategic role responsible for the health and growth of our customer base, owning subscription, loyalty, and lifecycle marketing as integrated levers to drive retention, LTV, and long-term revenue.\u003C/p>\n\u003Cp>We’re looking for a strategic, analytically-driven leader, someone who thinks in frameworks, is deeply comfortable with data, and can operate at both the strategic and executional level. This role reports to the Chief Digital Officer and manages a team of five, including lifecycle, subscription, and loyalty functions.\u003C/p>\n\u003Cp>This is a full-time, hybrid role based in Marina Del Rey, CA.\u003C/p>\n\u003Cp>The anticipated base compensation range for this role will be $170,000 to\u003Cem> \u003C/em>$188,000. Compensation will be commensurate with the candidate's experience and local market rates.\u003C/p>\n\u003Cp>\u003Cstrong>What You'll Do:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Own the retention strategy for Dr. Squatch’s DTC business — defining how subscription, loyalty, and lifecycle marketing work together to maximize customer retention and LTV\u003C/li>\n\u003Cli>Lead the ongoing revamp of our subscription and loyalty programs — defining the experience, value proposition, and roadmap in close partnership with Digital Product and Growth\u003C/li>\n\u003Cli>Oversee lifecycle marketing across email, SMS, and direct mail — setting strategic direction, prioritizing the roadmap, and managing a high-performing team to execute\u003C/li>\n\u003Cli>Own the retention P&L — setting annual targets, tracking performance against plan, and providing regular updates to finance and executive leadership\u003C/li>\n\u003Cli>Serve as a strategic thought partner to the Chief Digital Officer — synthesizing performance data, customer insights, and market trends into clear recommendations and business cases\u003C/li>\n\u003Cli>Build and develop a team of five, fostering a culture of analytical rigor, ownership, and continuous improvement\u003C/li>\n\u003Cli>Manage key vendor relationships across retention and lifecycle platforms (Klaviyo, Postscript, Recharge, Postpilot, and others) to ensure the business is getting maximum value\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>About You:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>8+ years of experience in a high-performance environment — management consulting, DTC ecommerce, consumer brand, or tech; prior retention or subscription experience strongly preferred\u003C/li>\n\u003Cli>Deeply analytical — you build models, interpret complex data sets, and translate findings into strategy; experience with Looker or similar BI tools a plus\u003C/li>\n\u003Cli>Strategic thinker and clear communicator — you can synthesize ambiguous problems into structured recommendations and present confidently to executive audiences\u003C/li>\n\u003Cli>Proven people manager who develops strong teams and drives results through others\u003C/li>\n\u003Cli>Fluent with AI tools (Claude, ChatGPT, or similar) and comfortable integrating them into how you and your team work\u003C/li>\n\u003Cli>Entrepreneurial and ownership-oriented — you set direction without being told to, and you hold yourself and your team accountable to outcomes\u003C/li>\n\u003Cli>Experience with DTC subscription, loyalty programs, and Lifecycle tools - Klaviyo, Recharge, or Postscript - is a plus\u003C/li>\n\u003C/ul>\n\u003Cp>#LI-TC1 #LI-FULLTIME #LI-HYBRID\u003C/p>\u003Cp>\u003Cstrong>Who We Are:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cspan>Our core values come naturally and make us a better, more whole, and unique team. We are \u003Cem>Bold & Innovative\u003C/em> - we are creative, rethink how things are done, and find a way. \u003C/span>\u003Cspan>We \u003C/span>\u003Cem>\u003Cspan>Play to Win\u003C/span>\u003C/em>\u003Cspan> - we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work. We are \u003Cem>Team Squatch\u003C/em>\u003C/span>\u003Cspan> - we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership.\u003C/span>\u003C/p>\n\u003Cp>We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products!\u003C/p>\n\u003Cp>\u003Cstrong>\u003Cem>For Applicants with Disabilities. \u003C/em>\u003C/strong>Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. If you need any accommodations during the hiring process, please let us know when you submit your application and we'll do our very best to adjust as needed.\u003C/p>\n\u003Cp>\u003Cstrong>\u003Cem>For Information regarding Data Privacy\u003C/em>\u003C/strong>, please review https://privacy.drsquatch.com/. \u003C/p>\n\u003Cp>\u003Cem>\u003Cstrong>Unsolicited Resume Policy. \u003C/strong>\u003C/em>\u003Cspan>Dr. Squatch (“DRSQ”) employs an internal Talent Acquisition department. Exceptionally, DRSQ may choose to supplement that internal team with support from temporary staffing agencies, placement services, and/or recruiting agencies (\"Agency\"). Agencies are hereby specifically directed NOT to contact DRSQ employees directly in an attempt to present candidates. DRSQ’s Talent Acquisition team is responsible for all candidate presentations to our hiring managers.\u003C/span>\u003C/p>\n\u003Cp>To protect the interests of all parties, Dr. Squatch will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to DRSQ, including unsolicited resumes sent to a DRSQ email address or mailing address, directly to DRSQ employees, or to DRSQ’s resume database will be considered property of Dr. Squatch.\u003C/p>\n\u003Cp>DRSQ will not pay a placement, service or other fee for any placement resulting from the receipt of an unsolicited resume\u003Cstrong>. \u003C/strong>This also includes partial resumes, LinkedIn profiles, general candidate profiles, and/or candidate details or information. DRSQ will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.\u003C/p>\n\u003Cp>DRSQ’s Talent Acquisition team must provide advance written approval to an Agency to submit resumes and/or profiles for a specific job-opening, and the approval must be in conjunction with a valid fully executed staffing, placement or other service agreement. DRSQ will not pay a fee to any Agency that does not have a fully executed agreement in place prior to submission, receipt and placement of candidates.\u003C/p>","Why We Exist and What We Do:\nAt Dr. Squatch (www.drsquatch.com), we’re raising the bar on men’s personal care with our line of natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!About the Role:\nDr. Squatch is looking for an Associate Director of Retention & Loyalty to lead one of the most critical functions in our DTC business. This is a senior strategic role responsible for the health and growth of our customer base, owning subscription, loyalty, and lifecycle marketing as integrated levers to drive retention, LTV, and long-term revenue.\nWe’re looking for a strategic, analytically-driven leader, someone who thinks in frameworks, is deeply comfortable with data, and can operate at both the strategic and executional level. This role reports to the Chief Digital Officer and manages a team of five, including lifecycle, subscription, and loyalty functions.\nThis is a full-time, hybrid role based in Marina Del Rey, CA.\nThe anticipated base compensation range for this role will be $170,000 to $188,000. Compensation will be commensurate with the candidate's experience and local market rates.\nWhat You'll Do:\n\nOwn the retention strategy for Dr. Squatch’s DTC business — defining how subscription, loyalty, and lifecycle marketing work together to maximize customer retention and LTV\nLead the ongoing revamp of our subscription and loyalty programs — defining the experience, value proposition, and roadmap in close partnership with Digital Product and Growth\nOversee lifecycle marketing across email, SMS, and direct mail — setting strategic direction, prioritizing the roadmap, and managing a high-performing team to execute\nOwn the retention P&L — setting annual targets, tracking performance against plan, and providing regular updates to finance and executive leadership\nServe as a strategic thought partner to the Chief Digital Officer — synthesizing performance data, customer insights, and market trends into clear recommendations and business cases\nBuild and develop a team of five, fostering a culture of analytical rigor, ownership, and continuous improvement\nManage key vendor relationships across retention and lifecycle platforms (Klaviyo, Postscript, Recharge, Postpilot, and others) to ensure the business is getting maximum value\n\nAbout You:\n\n8+ years of experience in a high-performance environment — management consulting, DTC ecommerce, consumer brand, or tech; prior retention or subscription experience strongly preferred\nDeeply analytical — you build models, interpret complex data sets, and translate findings into strategy; experience with Looker or similar BI tools a plus\nStrategic thinker and clear communicator — you can synthesize ambiguous problems into structured recommendations and present confidently to executive audiences\nProven people manager who develops strong teams and drives results through others\nFluent with AI tools (Claude, ChatGPT, or similar) and comfortable integrating them into how you and your team work\nEntrepreneurial and ownership-oriented — you set direction without being told to, and you hold yourself and your team accountable to outcomes\nExperience with DTC subscription, loyalty programs, and Lifecycle tools - Klaviyo, Recharge, or Postscript - is a plus\n\n#LI-TC1 #LI-FULLTIME #LI-HYBRIDWho We Are:\nOur core values come naturally and make us a better, more whole, and unique team. We are Bold & Innovative - we are creative, rethink how things are done, and find a way. We Play to Win - we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work. We are Team Squatch - we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership.\nWe offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products!\nFor Applicants with Disabilities. Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. If you need any accommodations during the hiring process, please let us know when you submit your application and we'll do our very best to adjust as needed.\nFor Information regarding Data Privacy, please review https://privacy.drsquatch.com/. \nUnsolicited Resume Policy. Dr. Squatch (“DRSQ”) employs an internal Talent Acquisition department. Exceptionally, DRSQ may choose to supplement that internal team with support from temporary staffing agencies, placement services, and/or recruiting agencies (\"Agency\"). Agencies are hereby specifically directed NOT to contact DRSQ employees directly in an attempt to present candidates. DRSQ’s Talent Acquisition team is responsible for all candidate presentations to our hiring managers.\nTo protect the interests of all parties, Dr. Squatch will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to DRSQ, including unsolicited resumes sent to a DRSQ email address or mailing address, directly to DRSQ employees, or to DRSQ’s resume database will be considered property of Dr. Squatch.\nDRSQ will not pay a placement, service or other fee for any placement resulting from the receipt of an unsolicited resume. This also includes partial resumes, LinkedIn profiles, general candidate profiles, and/or candidate details or information. DRSQ will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.\nDRSQ’s Talent Acquisition team must provide advance written approval to an Agency to submit resumes and/or profiles for a specific job-opening, and the approval must be in conjunction with a valid fully executed staffing, placement or other service agreement. DRSQ will not pay a fee to any Agency that does not have a fully executed agreement in place prior to submission, receipt and placement of candidates.",1786678181000,"2026-08-14 05:33:36","2026-08-12T22:58:48.000Z",170000,188000,{"jsonldValid":14,"jsonld":26},{"id":75,"slug":76,"title":77,"companyname":78,"companylogo":79,"companyTagline":80,"companyIndustry":81,"city":82,"country":83,"remote":14,"employmentType":84,"department":65,"content_html":85,"content_text":86,"years":20,"createdAt":68,"updatedAtISO":87,"postedAtISO":88,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":89,"schema":90},"f3c1eebbc61949646538f7bf196cbbc387134e143bbff394410c3a411b219547","director-crm-and-lifecycle-marketing-at-todaytix-group-ttg-f7532f8586","Director, CRM & Lifecycle Marketing","TodayTix Group (TTG)","https://logo.clearbit.com/todaytixgroup.com","Find a seat for everyone.","Software Development","London","United Kingdom",[16],"\u003Cp>\u003Cstrong>About TodayTix Group:\u003C/strong>\u003C/p>\n\n\u003Cp>TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including  TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, Arthouse London, and Secret Cinema––connects millions of customers with the best in live entertainment.\u003C/p>\n\n\u003Cp>Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.\u003C/p>\n\n\u003Cp>In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.\u003C/p>\n\n\u003Cp>\u003Cu>\u003Cstrong>L\u003C/strong>\u003C/u>\u003Cstrong>\u003Cu>i\u003C/u>\u003C/strong>\u003Cu>\u003Cstrong>f\u003C/strong>\u003C/u>\u003Cstrong>\u003Cu>e a\u003C/u>\u003C/strong>\u003Cu>\u003Cstrong>t\u003C/strong>\u003C/u>\u003Cstrong>\u003Cu> \u003C/u>\u003C/strong>\u003Cu>\u003Cstrong>T\u003C/strong>\u003C/u>\u003Cstrong>\u003Cu>oda\u003C/u>\u003C/strong>\u003Cu>\u003Cstrong>yTix G\u003C/strong>\u003C/u>\u003Cstrong>\u003Cu>ro\u003C/u>\u003C/strong>\u003Cu>\u003Cstrong>up\u003C/strong>\u003C/u>\u003C/p>\n\u003Cp>We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.\u003C/p>\n\n\u003Cp>New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.\u003C/p>\n\n\u003Cp>Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. \u003C/p>\n\n\u003Cp>We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>About the Role: \u003C/strong>\u003C/p>\n\u003Cp>We're looking for a strategic, hands-on Director of CRM and Lifecycle Marketing to own our CRM program, every email, push, and SMS we send to millions of theatre and event-goers, and to lead the team that runs it. CRM is how we turn interest into action across a customer's life with us: getting new customers to their first show, keeping our best customers coming back, and winning back the ones who've drifted. You'll own that messaging end to end and be the person the company trusts on anything CRM.\u003C/p>\n\u003Cp>Our CRM already drives a large share of our business. Now we want to make it one of the smartest, most automated programs out there. We're building toward a Next Best Action model where automation and AI decide the right message, moment, and channel for each customer, at scale. We want someone genuinely energized by that: who sees automation and AI as the core of how a modern CRM program runs, and who will keep pushing what's possible, including piloting new channels and surfaces, like WhatsApp.\u003C/p>\n\u003Cp>This is a role for someone who thrives on full end-to-end ownership. You'll set the strategy, bring the ideas, and run the program without waiting to be told what to do.\u003C/p>\n\u003Cp>If you thrive in a fast-paced, collaborative environment and are energized by data, automation, and building programs that scale, we'd love to hear from you.\u003C/p>\n\u003Cp>\u003Cstrong>Please note: \u003C/strong>This is a full-time role and qualified candidates must be based in the greater New York City or London area. We encourage collaboration by working a minimum of 3 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week.\u003C/p>\u003Cbr>\u003Ch2>What Success Looks Like:\u003C/h2>\n\u003Cul>\n\u003Cli>\n\u003Cp>Repeat purchase and retention climb among addressable customers.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>More new customers make a first and second purchase, and make it sooner, as onboarding messaging turns a trial into a habit.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Revenue from CRM channels grows as a share of total and is trusted as incremental, not just attributed.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>A Next Best Action model is live and increasingly automated. The model is choosing the right message, moment, and channel for messages.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>You've become the company's clear owner of CRM: leadership sets the goals, and the strategy, roadmap, and day-to-day calls are yours.\u003C/p>\n\u003C/li>\n\n\u003C/ul>\u003Cbr>\u003Ch2>What You'll Do:\u003C/h2>\n\u003Cul>\n\u003Cli>\n\u003Cp>Own the CRM program end to end - set the strategy and roadmap for every email, push, and SMS, generate the ideas that move it forward, and be the person the company trusts to make the call.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Make AI and automation core - push the program from batch campaigns to an automated, AI-driven Next Best Action model that picks the right message, moment, and channel for each customer.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Lead full-lifecycle messaging - from user onboarding through repeat, winback, and loyalty, with repeat purchase as the core goal.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Explore new channels and surfaces - pilot opportunities like WhatsApp and in-app messaging in partnership with product, and scale the ones that work.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Lead and develop the team - coach the CRM team, prioritize sharply, and raise the bar on both execution and analysis.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Make CRM provably incremental - establish holdout testing and reporting so the program’s revenue impact is measurable.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Partner closely with product and data - work hand in glove to connect CRM messaging with the wider customer experience.\u003C/p>\n\u003C/li>\n\n\u003Cp>\u003Cem>Note: This list represents the highest-priority focus areas for this role. Responsibilities will naturally evolve as the business grows and shifts - candidates should expect the scope to develop over time.\u003C/em>\u003C/p>\n\u003C/ul>\u003Cbr>\u003Ch2>We're Looking For Someone With:\u003C/h2>\n\u003Cul>\n\u003Cli>\n\u003Cp>8+ years in CRM, lifecycle, or messaging marketing, including experience leading and developing a team.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>A track record of driving repeat purchase, retention, and LTV ideally at a marketplace or other high-frequency consumer business.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Proven experience moving a program beyond batch-and-blast to triggered, automated, decisioned messaging and the appetite to push further with AI.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Hands-on depth with a modern CRM/messaging platform (we use Iterable) and strong customer segmentation.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>An enthusiasm for leveraging AI and emerging technologies to innovate our CRM strategies and enhance both team and individual productivity.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Strong analytical rigor. Comfortable defining success metrics, using modern analytics tools, running experiments and tests, and judging true incremental impact\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>A full-ownership mindset. You set the agenda rather than wait for direction, and you’ve run a program where the strategy was yours to define, not just deliver.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Bonus: A genuine interest in theatre, live events, and the performing arts or experience in an environment with constantly evolving inventory, where what customers can buy is always changing.\u003C/p>\n\u003C/li>\n\n\u003C/ul>\u003Cbr>\u003Cp>\u003Cstrong>Good To Know: \u003C/strong>\u003C/p>\n\n\u003Cp>TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are some of our favourites:\u003C/p>\n\n\u003Cp>-Hybrid work environment (blend of in-office and at-home days)\u003C/p>\n\u003Cp>-Up to 4 weeks per year of flexible 'work from anywhere' \u003C/p>\n\u003Cp>-Generous pension match\u003C/p>\n\u003Cp>-Access to a bespoke Pension scheme \u003C/p>\n\u003Cp>-Complimentary tickets to shows and events\u003C/p>\n\u003Cp>-Employee Assistance Programme\u003C/p>\n\u003Cp>-Access to a corporate rate Vitality PMI plan\u003C/p>\n\u003Cp>-Healthcare cash plan\u003C/p>\n\u003Cp>-Season Ticket loans\u003C/p>\n\u003Cp>-Birthday off\u003C/p>\n\u003Cp>-Three months of fully paid Parental Leave \u003C/p>\n\u003Cp>-Employee Charity Donation Matching\u003C/p>\n\u003Cp>-Annual Professional Development Budget\u003C/p>\n\u003Cp>-Cycle to work scheme\u003C/p>\n\u003Cp>-Employee Referral Bonus\u003C/p>\n\n\u003Cp>\u003Cem>TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs. \u003C/em>\u003C/p>\n\n\u003Cp>\u003Cem>TTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero-tolerance approach to modern slavery, human trafficking, forced labour, and any form of exploitation. We extend these high standards to all employees, contractors, partners, and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking.\u003C/em>\u003C/p>\n\n\u003Cp>For information on our UK Privacy policy, click here.\u003C/p>\u003Cbr>\u003Cbr>","About TodayTix Group:\n\nTodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including  TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, Arthouse London, and Secret Cinema––connects millions of customers with the best in live entertainment.\n\nPowered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.\n\nIn 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.\n\nLife at TodayTix Group\nWe thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.\n\nNew joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.\n\nAbove all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. \n\nWe are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.About the Role: \nWe're looking for a strategic, hands-on Director of CRM and Lifecycle Marketing to own our CRM program, every email, push, and SMS we send to millions of theatre and event-goers, and to lead the team that runs it. CRM is how we turn interest into action across a customer's life with us: getting new customers to their first show, keeping our best customers coming back, and winning back the ones who've drifted. You'll own that messaging end to end and be the person the company trusts on anything CRM.\nOur CRM already drives a large share of our business. Now we want to make it one of the smartest, most automated programs out there. We're building toward a Next Best Action model where automation and AI decide the right message, moment, and channel for each customer, at scale. We want someone genuinely energized by that: who sees automation and AI as the core of how a modern CRM program runs, and who will keep pushing what's possible, including piloting new channels and surfaces, like WhatsApp.\nThis is a role for someone who thrives on full end-to-end ownership. You'll set the strategy, bring the ideas, and run the program without waiting to be told what to do.\nIf you thrive in a fast-paced, collaborative environment and are energized by data, automation, and building programs that scale, we'd love to hear from you.\nPlease note: This is a full-time role and qualified candidates must be based in the greater New York City or London area. We encourage collaboration by working a minimum of 3 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week.What Success Looks Like:\n\n\nRepeat purchase and retention climb among addressable customers.\n\n\nMore new customers make a first and second purchase, and make it sooner, as onboarding messaging turns a trial into a habit.\n\n\nRevenue from CRM channels grows as a share of total and is trusted as incremental, not just attributed.\n\n\nA Next Best Action model is live and increasingly automated. The model is choosing the right message, moment, and channel for messages.\n\n\nYou've become the company's clear owner of CRM: leadership sets the goals, and the strategy, roadmap, and day-to-day calls are yours.\n\n\nWhat You'll Do:\n\n\nOwn the CRM program end to end - set the strategy and roadmap for every email, push, and SMS, generate the ideas that move it forward, and be the person the company trusts to make the call.\n\n\nMake AI and automation core - push the program from batch campaigns to an automated, AI-driven Next Best Action model that picks the right message, moment, and channel for each customer.\n\n\nLead full-lifecycle messaging - from user onboarding through repeat, winback, and loyalty, with repeat purchase as the core goal.\n\n\nExplore new channels and surfaces - pilot opportunities like WhatsApp and in-app messaging in partnership with product, and scale the ones that work.\n\n\nLead and develop the team - coach the CRM team, prioritize sharply, and raise the bar on both execution and analysis.\n\n\nMake CRM provably incremental - establish holdout testing and reporting so the program’s revenue impact is measurable.\n\n\nPartner closely with product and data - work hand in glove to connect CRM messaging with the wider customer experience.\n\n\nNote: This list represents the highest-priority focus areas for this role. Responsibilities will naturally evolve as the business grows and shifts - candidates should expect the scope to develop over time.\nWe're Looking For Someone With:\n\n\n8+ years in CRM, lifecycle, or messaging marketing, including experience leading and developing a team.\n\n\nA track record of driving repeat purchase, retention, and LTV ideally at a marketplace or other high-frequency consumer business.\n\n\nProven experience moving a program beyond batch-and-blast to triggered, automated, decisioned messaging and the appetite to push further with AI.\n\n\nHands-on depth with a modern CRM/messaging platform (we use Iterable) and strong customer segmentation.\n\n\nAn enthusiasm for leveraging AI and emerging technologies to innovate our CRM strategies and enhance both team and individual productivity.\n\n\nStrong analytical rigor. Comfortable defining success metrics, using modern analytics tools, running experiments and tests, and judging true incremental impact\n\n\nA full-ownership mindset. You set the agenda rather than wait for direction, and you’ve run a program where the strategy was yours to define, not just deliver.\n\n\nBonus: A genuine interest in theatre, live events, and the performing arts or experience in an environment with constantly evolving inventory, where what customers can buy is always changing.\n\n\nGood To Know: \n\nTodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are some of our favourites:\n\n-Hybrid work environment (blend of in-office and at-home days)\n-Up to 4 weeks per year of flexible 'work from anywhere' \n-Generous pension match\n-Access to a bespoke Pension scheme \n-Complimentary tickets to shows and events\n-Employee Assistance Programme\n-Access to a corporate rate Vitality PMI plan\n-Healthcare cash plan\n-Season Ticket loans\n-Birthday off\n-Three months of fully paid Parental Leave \n-Employee Charity Donation Matching\n-Annual Professional Development Budget\n-Cycle to work scheme\n-Employee Referral Bonus\n\nTodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs. \n\nTTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero-tolerance approach to modern slavery, human trafficking, forced labour, and any form of exploitation. We extend these high standards to all employees, contractors, partners, and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking.\n\nFor information on our UK Privacy policy, click here.","2026-08-14 05:33:37","2026-08-13T15:57:04.436Z","GBP",{"jsonldValid":14,"jsonld":26},{"id":92,"slug":93,"title":94,"companyname":95,"companylogo":96,"companyTagline":97,"companyIndustry":81,"city":98,"country":26,"remote":99,"employmentType":100,"department":65,"content_html":101,"content_text":102,"years":20,"createdAt":68,"updatedAtISO":103,"postedAtISO":104,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":41,"schema":105},"c7dd48927b2014b3d6a1bc2a36381cbe629ea03ff06870cfa6fdabcaf69b85ce","director-email-deliverability-at-postscript-de7a359d98","Director, Email Deliverability","Postscript","https://logo.clearbit.com/postscript.io","SMS marketing platform for ecommerce companies. Helping Shopify stores drive 30x ROI with text message marketing.","Remote",true,[16],"\u003Cp>Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch. \u003C/p>\n\u003Cp>With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started. \u003C/p>\n\u003Cp>Backed by Greylock and Y Combinator, fully remote since 2018.\u003C/p>\u003Ch1>Director, Email Deliverability\u003C/h1>\n\u003Cp>Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.\u003C/p>\n\u003Cp>We built the best-in-class SMS marketing platform and the revenue-driving AI features no other platform offers — and now we're bringing that same obsession to email. As we expand into a true multi-channel platform for high-growth DTC brands, getting every message to the inbox is mission-critical.\u003C/p>\n\u003Cp>Backed by Greylock and Y Combinator, fully remote since 2018.\u003C/p>\n\u003Ch2>\u003Cstrong>Job Description\u003C/strong>\u003C/h2>\n\u003Cp>As the \u003Cstrong>Director, Email Deliverability\u003C/strong> at Postscript, you'll own the strategy, infrastructure, and sender reputation that get our customers' email to the primary inbox. This is a foundational, hands-on leadership role: you'll build Postscript's email deliverability function from the ground up — IP and domain architecture, authentication standards, reputation monitoring, and mailbox-provider relationships — while serving as the trusted deliverability advisor our brands rely on as they migrate and scale their email programs on Postscript.\u003C/p>\n\u003Cp>You'll partner closely with Product and Engineering to shape the deliverability tooling and infrastructure our platform is built on, and with Customer Success and Support to keep our customers' programs healthy. You'll set the standard for how 20,000+ brands reach the inbox — and as the function grows, you'll build and lead the team behind it.\u003C/p>\n\u003Cp>\u003Cstrong>This is a fully remote position and can be based in the US or Canada.\u003C/strong>\u003C/p>\n\u003Ch2>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h2>\n\u003Cp>\u003Cstrong>Deliverability Strategy & Sender Reputation\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Own Postscript's end-to-end email deliverability strategy — IP pool architecture, domain strategy, and shared vs. dedicated sending models.\u003C/li>\n\u003Cli>Design and manage IP and domain warming programs that get new senders to volume quickly and safely.\u003C/li>\n\u003Cli>Establish and enforce authentication standards (SPF, DKIM, DMARC, BIMI) and DMARC alignment across customer sending domains.\u003C/li>\n\u003Cli>Monitor sender reputation, inbox placement, and blocklist activity, and lead rapid remediation when issues arise.\u003C/li>\n\u003Cli>Keep Postscript ahead of evolving mailbox-provider requirements — Gmail, Yahoo, and Microsoft bulk-sender rules, spam-rate thresholds, and one-click unsubscribe.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Customer Deliverability & Advisory\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Serve as the senior deliverability expert for our brands — auditing programs, diagnosing inbox-placement issues, and building remediation plans.\u003C/li>\n\u003Cli>Lead deliverability onboarding for brands migrating their email to Postscript, including reputation transfer and warming strategy.\u003C/li>\n\u003Cli>Translate complex deliverability concepts into clear, actionable guidance that marketers can act on.\u003C/li>\n\u003Cli>Own escalations, partnering with customers to protect and grow their inbox placement and sending reputation.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Cross-Functional Collaboration & Foundation-Building\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Partner with Product and Engineering to build the deliverability tooling, monitoring, and infrastructure that power the platform — and influence the roadmap with deliverability requirements.\u003C/li>\n\u003Cli>Build the playbooks, processes, and standards that scale deliverability across thousands of senders.\u003C/li>\n\u003Cli>Establish feedback loops (FBLs), Postmaster Tools, and reporting that give customers and internal teams visibility into deliverability health.\u003C/li>\n\u003Cli>As the function matures, hire, mentor, and lead a team of deliverability specialists.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Industry Expertise & Compliance\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Maintain expert-level knowledge of the deliverability landscape and represent Postscript in the broader community (e.g., M3AAWG, emailgeeks).\u003C/li>\n\u003Cli>Build and steward relationships with mailbox providers and industry partners.\u003C/li>\n\u003Cli>Ensure Postscript's sending practices and customer programs stay compliant with CAN-SPAM, GDPR, and mailbox-provider policies.\u003C/li>\n\u003Cli>Leverage AI tools and internal systems to scale deliverability monitoring, diagnostics, and customer guidance.\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>What We'll Love About You\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>8+ years of dedicated email deliverability experience, ideally at an ESP, CDP, or high-volume sending platform (e.g., SendGrid/Twilio, Attentive, Braze, Klaviyo, Iterable, Validity/Return Path).\u003C/li>\n\u003Cli>Deep technical command of email authentication (SPF, DKIM, DMARC, BIMI), IP and domain warming, sender reputation, and feedback loops.\u003C/li>\n\u003Cli>Hands-on experience owning deliverability for bulk/high-volume senders, including diagnosing and remediating blocklistings and inbox-placement problems.\u003C/li>\n\u003Cli>Fluency with Google Postmaster Tools, Yahoo Sender Hub, and the 2024+ Gmail/Yahoo/Microsoft bulk-sender requirements.\u003C/li>\n\u003Cli>Existing relationships with mailbox providers and/or active participation in the deliverability community (M3AAWG, emailgeeks, etc.) strongly preferred.\u003C/li>\n\u003Cli>A consultant's instinct — you can translate deep technical detail into strategy that non-technical marketers understand and act on.\u003C/li>\n\u003Cli>Player-coach mindset: happy to do the hands-on work today and build the playbooks (and eventually the team) for tomorrow.\u003C/li>\n\u003Cli>Strong understanding of e-commerce/DTC brands and how email drives revenue (e-commerce experience strongly preferred).\u003C/li>\n\u003Cli>Comfortable building from scratch in a fast-paced, early-stage environment, with a growth mindset toward AI and emerging tooling.\u003C/li>\n\u003Cli>Outstanding written and verbal communication skills, with high reliability and outstanding follow-through.\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>What You'll Love About Us\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>The chance to build a function from the ground floor and define how 20,000+ brands reach the inbox.\u003C/li>\n\u003Cli>High-growth startup environment with opportunities to make a meaningful impact and grow your career.\u003C/li>\n\u003Cli>Fully remote work culture – work from anywhere.\u003C/li>\n\u003Cli>Fun, collaborative team passionate about e-commerce and innovation.\u003C/li>\n\u003Cli>Flexible paid time off to recharge and prioritize your well-being.\u003C/li>\n\u003Cli>Comprehensive health, dental, vision insurance.\u003C/li>\n\u003C/ul>\u003Cp>\u003Cem>For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.\u003C/em>\u003C/p>","Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch. \nWith a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started. \nBacked by Greylock and Y Combinator, fully remote since 2018.Director, Email Deliverability\nPostscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.\nWe built the best-in-class SMS marketing platform and the revenue-driving AI features no other platform offers — and now we're bringing that same obsession to email. As we expand into a true multi-channel platform for high-growth DTC brands, getting every message to the inbox is mission-critical.\nBacked by Greylock and Y Combinator, fully remote since 2018.\nJob Description\nAs the Director, Email Deliverability at Postscript, you'll own the strategy, infrastructure, and sender reputation that get our customers' email to the primary inbox. This is a foundational, hands-on leadership role: you'll build Postscript's email deliverability function from the ground up — IP and domain architecture, authentication standards, reputation monitoring, and mailbox-provider relationships — while serving as the trusted deliverability advisor our brands rely on as they migrate and scale their email programs on Postscript.\nYou'll partner closely with Product and Engineering to shape the deliverability tooling and infrastructure our platform is built on, and with Customer Success and Support to keep our customers' programs healthy. You'll set the standard for how 20,000+ brands reach the inbox — and as the function grows, you'll build and lead the team behind it.\nThis is a fully remote position and can be based in the US or Canada.\nKey Responsibilities\nDeliverability Strategy & Sender Reputation\n\nOwn Postscript's end-to-end email deliverability strategy — IP pool architecture, domain strategy, and shared vs. dedicated sending models.\nDesign and manage IP and domain warming programs that get new senders to volume quickly and safely.\nEstablish and enforce authentication standards (SPF, DKIM, DMARC, BIMI) and DMARC alignment across customer sending domains.\nMonitor sender reputation, inbox placement, and blocklist activity, and lead rapid remediation when issues arise.\nKeep Postscript ahead of evolving mailbox-provider requirements — Gmail, Yahoo, and Microsoft bulk-sender rules, spam-rate thresholds, and one-click unsubscribe.\n\nCustomer Deliverability & Advisory\n\nServe as the senior deliverability expert for our brands — auditing programs, diagnosing inbox-placement issues, and building remediation plans.\nLead deliverability onboarding for brands migrating their email to Postscript, including reputation transfer and warming strategy.\nTranslate complex deliverability concepts into clear, actionable guidance that marketers can act on.\nOwn escalations, partnering with customers to protect and grow their inbox placement and sending reputation.\n\nCross-Functional Collaboration & Foundation-Building\n\nPartner with Product and Engineering to build the deliverability tooling, monitoring, and infrastructure that power the platform — and influence the roadmap with deliverability requirements.\nBuild the playbooks, processes, and standards that scale deliverability across thousands of senders.\nEstablish feedback loops (FBLs), Postmaster Tools, and reporting that give customers and internal teams visibility into deliverability health.\nAs the function matures, hire, mentor, and lead a team of deliverability specialists.\n\nIndustry Expertise & Compliance\n\nMaintain expert-level knowledge of the deliverability landscape and represent Postscript in the broader community (e.g., M3AAWG, emailgeeks).\nBuild and steward relationships with mailbox providers and industry partners.\nEnsure Postscript's sending practices and customer programs stay compliant with CAN-SPAM, GDPR, and mailbox-provider policies.\nLeverage AI tools and internal systems to scale deliverability monitoring, diagnostics, and customer guidance.\n\nWhat We'll Love About You\n\n8+ years of dedicated email deliverability experience, ideally at an ESP, CDP, or high-volume sending platform (e.g., SendGrid/Twilio, Attentive, Braze, Klaviyo, Iterable, Validity/Return Path).\nDeep technical command of email authentication (SPF, DKIM, DMARC, BIMI), IP and domain warming, sender reputation, and feedback loops.\nHands-on experience owning deliverability for bulk/high-volume senders, including diagnosing and remediating blocklistings and inbox-placement problems.\nFluency with Google Postmaster Tools, Yahoo Sender Hub, and the 2024+ Gmail/Yahoo/Microsoft bulk-sender requirements.\nExisting relationships with mailbox providers and/or active participation in the deliverability community (M3AAWG, emailgeeks, etc.) strongly preferred.\nA consultant's instinct — you can translate deep technical detail into strategy that non-technical marketers understand and act on.\nPlayer-coach mindset: happy to do the hands-on work today and build the playbooks (and eventually the team) for tomorrow.\nStrong understanding of e-commerce/DTC brands and how email drives revenue (e-commerce experience strongly preferred).\nComfortable building from scratch in a fast-paced, early-stage environment, with a growth mindset toward AI and emerging tooling.\nOutstanding written and verbal communication skills, with high reliability and outstanding follow-through.\n\nWhat You'll Love About Us\n\nThe chance to build a function from the ground floor and define how 20,000+ brands reach the inbox.\nHigh-growth startup environment with opportunities to make a meaningful impact and grow your career.\nFully remote work culture – work from anywhere.\nFun, collaborative team passionate about e-commerce and innovation.\nFlexible paid time off to recharge and prioritize your well-being.\nComprehensive health, dental, vision insurance.\nFor information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice\nYou are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.","2026-08-14 05:33:40","2026-08-11T16:04:57.000Z",{"jsonldValid":14,"jsonld":26},{"id":107,"slug":108,"title":109,"companyname":110,"companylogo":111,"companyTagline":112,"companyIndustry":113,"city":114,"country":115,"remote":14,"employmentType":116,"department":117,"content_html":118,"content_text":119,"years":20,"createdAt":68,"updatedAtISO":103,"postedAtISO":120,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":121,"schema":122},"c6f9c8cb2b0ea2633e57431dbb1aa7819ae9b4c8af2fff9cfc79ee8b50135e37","veterinary-sales-team-lead-at-lyka-cadce535d4","Veterinary Sales Team Lead","Lyka","https://logo.clearbit.com/lyka.com.au","Real food for puppers living their best life. We're hiring!","Consumer Services","Alexandria","Australia",[16],"Sales","\u003Cp>\u003Cstrong>Who are we?\u003C/strong>\u003C/p>\u003Cp>Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.\u003C/p>\u003Cp>As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first - one bowl at a time.\u003C/p>\u003Cp>Today, we are proud to share we’ve served over 100 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.\u003C/p>\u003Cp>Currently, we have a team of 250+ pet-obsessed people, and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.\u003C/p>\u003Cp>\u003Cstrong>Our Mission\u003C/strong>\u003C/p>\u003Cp>The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards - prioritising treating symptoms instead of addressing the root cause. That’s where we come in.\u003C/p>\u003Cp>At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.\u003C/p>\u003Cp>We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.\u003C/p>\u003Cp>Our mission is to increase the lifespan of dogs and cats.\u003C/p>\u003Cp>\u003Cstrong>The Role\u003C/strong>\u003C/p>\u003Cp>The Veterinary Channel is critical to Lyka’s mission of becoming Australia’s most recommended and used fresh, whole-food nutrition brand. As we scale our presence in clinics, we require a strategic and execution-oriented sales leader who can drive consistent, high-quality field execution, elevate professional relationships, and deliver sustained customer acquisition and revenue growth.\u003C/p>\u003Cp>In this role you’ll lead, coach, and expand our national field team, ensuring excellence in territory planning, clinic engagement, sales capability, and execution of science-led narratives.\u003C/p>\u003Cp>\u003Cstrong>What you’ll do: \u003C/strong>\u003C/p>\u003Cul>\u003Cli>Drive and optimise the national veterinary channel strategy, including clinic segmentation, coverage models, visit cadence, and resource allocation.\u003C/li>\u003Cli>Set and manage clear KPIs for clinic acquisition, sales conversion, pipeline activity, and territory performance.\u003C/li>\u003Cli>Lead, coach, and scale a high-performing Veterinary BDM team, overseeing recruitment, onboarding, capability development, and performance management.\u003C/li>\u003Cli>Support and engage key clinics and stakeholders through joint field visits, relationship building, and representation at veterinary conferences and events.\u003C/li>\u003Cli>Create and maintain the national sales playbook, ensuring consistent narratives, objection handling, referral pathways, and clinic enablement tools.\u003C/li>\u003Cli>Drive execution excellence by overseeing clinic coverage, monitoring pipeline health and performance metrics, and leading structured monthly reviews.\u003C/li>\u003Cli>Partner cross-functionally with Marketing, Product, R&D, Education, Finance, Strategy, and Data to align commercial execution, share insights, and inform strategic decisions.\u003C/li>\u003Cli>Ensure strong CRM usage and reporting standards, leveraging HubSpot to track activity, forecast performance, and provide regular updates to senior leadership\u003C/li>\u003C/ul>\u003Cbr>\u003Ch2>Requirements\u003C/h2>\u003Cul>\u003Cli>5+ years’ experience leading a field sales team, ideally within veterinary, animal health, medical, or pharmacy channels; B2B SaaS or marketplace sales leadership also considered.\u003C/li>\u003Cli>Demonstrated success leading and scaling field teams, including coaching, capability building, and performance management.\u003C/li>\u003Cli>Strong experience engaging with and influencing clinicians, healthcare professionals, or technical decision-makers.\u003C/li>\u003Cli>Expertise in territory planning, segmentation, sales operations, and funnel management.\u003C/li>\u003Cli>Proven ability to use HubSpot or similar CRM to manage pipelines, forecast, and extract insights.\u003C/li>\u003Cli>Strong commercial acumen, confident in revenue reporting, forecasting, and KPI-driven performance cycles.\u003C/li>\u003Cli>Exceptional communication and presentation skills, comfortable delivering both commercial and educational narratives to clinic staff.\u003C/li>\u003Cli>Willingness and ability to travel frequently: 2–3 interstate overnight trips per month, plus regular intrastate field visits.\u003C/li>\u003C/ul>\u003Cbr>\u003Ch2>Benefits\u003C/h2>\u003Cul>\u003Cli>Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!\u003C/li>\u003Cli>Growth and Development - Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.\u003C/li>\u003Cli>Work for a sustainability focused company - we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.\u003C/li>\u003Cli>Be part of a diverse top talent team, coming from widely different backgrounds and geographies.\u003C/li>\u003Cli>Up to 18 weeks of paid parental leave top-up.\u003C/li>\u003Cli>Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work.\u003C/li>\u003Cli>Hybrid working - 3 days per week in office. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne. Onsite days are required during your onboarding.\u003C/li>\u003Cli>Pupper parent support to care for your furry friends - flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>We are committed to building inclusive and diverse teams\u003C/strong>\u003C/p>\u003Cp>Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion.\u003C/p>\u003Cp>We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application. \u003C/p>","Who are we?Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first - one bowl at a time.Today, we are proud to share we’ve served over 100 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.Currently, we have a team of 250+ pet-obsessed people, and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.Our MissionThe time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards - prioritising treating symptoms instead of addressing the root cause. That’s where we come in.At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.Our mission is to increase the lifespan of dogs and cats.The RoleThe Veterinary Channel is critical to Lyka’s mission of becoming Australia’s most recommended and used fresh, whole-food nutrition brand. As we scale our presence in clinics, we require a strategic and execution-oriented sales leader who can drive consistent, high-quality field execution, elevate professional relationships, and deliver sustained customer acquisition and revenue growth.In this role you’ll lead, coach, and expand our national field team, ensuring excellence in territory planning, clinic engagement, sales capability, and execution of science-led narratives.What you’ll do: Drive and optimise the national veterinary channel strategy, including clinic segmentation, coverage models, visit cadence, and resource allocation.Set and manage clear KPIs for clinic acquisition, sales conversion, pipeline activity, and territory performance.Lead, coach, and scale a high-performing Veterinary BDM team, overseeing recruitment, onboarding, capability development, and performance management.Support and engage key clinics and stakeholders through joint field visits, relationship building, and representation at veterinary conferences and events.Create and maintain the national sales playbook, ensuring consistent narratives, objection handling, referral pathways, and clinic enablement tools.Drive execution excellence by overseeing clinic coverage, monitoring pipeline health and performance metrics, and leading structured monthly reviews.Partner cross-functionally with Marketing, Product, R&D, Education, Finance, Strategy, and Data to align commercial execution, share insights, and inform strategic decisions.Ensure strong CRM usage and reporting standards, leveraging HubSpot to track activity, forecast performance, and provide regular updates to senior leadershipRequirements5+ years’ experience leading a field sales team, ideally within veterinary, animal health, medical, or pharmacy channels; B2B SaaS or marketplace sales leadership also considered.Demonstrated success leading and scaling field teams, including coaching, capability building, and performance management.Strong experience engaging with and influencing clinicians, healthcare professionals, or technical decision-makers.Expertise in territory planning, segmentation, sales operations, and funnel management.Proven ability to use HubSpot or similar CRM to manage pipelines, forecast, and extract insights.Strong commercial acumen, confident in revenue reporting, forecasting, and KPI-driven performance cycles.Exceptional communication and presentation skills, comfortable delivering both commercial and educational narratives to clinic staff.Willingness and ability to travel frequently: 2–3 interstate overnight trips per month, plus regular intrastate field visits.BenefitsWork in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!Growth and Development - Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.Work for a sustainability focused company - we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.Be part of a diverse top talent team, coming from widely different backgrounds and geographies.Up to 18 weeks of paid parental leave top-up.Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work.Hybrid working - 3 days per week in office. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne. Onsite days are required during your onboarding.Pupper parent support to care for your furry friends - flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!We are committed to building inclusive and diverse teamsLyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion.We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.","2026-08-14T03:33:40.000Z","AUD",{"jsonldValid":14,"jsonld":26},1786696953333]