[{"data":1,"prerenderedAt":112},["ShallowReactive",2],{"$fHgEvxvSudAdvx4V-nGJPtD6uQmgfTtwWa1yKQQEl6Is":3,"$fumlXnDkOtz4oktJUrw3p00JViLDlvjVCJOl4yhl2M_A":28},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":26},"6deefa5a025d0a0091cd2fddd0eec9752c93f2ab5db3ea0415644782b417f494","ai-marketing-strategist-at-triple-whale-1757c22078","AI Marketing Strategist","Triple Whale","https://logo.clearbit.com/triplewhale.com","The agent-powered intelligence platform built for faster, more confident decisions across your entire brand.","Software Development","Remote- US","Remote- Us",true,[16],"Full-time","Data","\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the AI operating system built for modern ecommerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\u003C/p>\n\u003Cp>We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\u003C/p>\n\u003Cp>The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \u003C/p>\n\u003Ch3>What You're Applying for\u003C/h3>\n\u003Cp>Triple Whale is looking for an AI Marketing Strategist to help ecommerce brands successfully adopt Moby, our AI teammate for marketing analysis, planning, and execution.\u003C/p>\n\u003Cp>This is a customer-facing activation role for someone with strong performance marketing instincts, practical AI fluency, and the ability to help customers turn Moby into a trusted part of how they work. You will not be the long-term operator inside the customer’s business. Your job is to enable the customer’s own operators - founders, marketers, agencies, and growth teams to use Moby confidently and effectively.\u003C/p>\n\u003Ch3>What You’ll Do \u003C/h3>\n\u003Cul>\n\u003Cli>Lead customer activation for Moby, helping new users identify the first use cases most likely to create value.\u003C/li>\n\u003Cli>Translate each customer’s goals, team structure, marketing motion, and growth challenges into practical Moby workflows.\u003C/li>\n\u003Cli>Enable customer operators to use Moby in their day-to-day work across paid media, measurement, creative, and growth planning.\u003C/li>\n\u003Cli>Coach customers on how to evaluate Moby’s recommendations, ask better questions, and turn AI outputs into decisions.\u003C/li>\n\u003Cli>Be prescriptive during onboarding: diagnose opportunities, recommend workflows, and help customers build early trust in Moby.\u003C/li>\n\u003Cli>Maintain strategic relationships with customers to help them discover and adopt new Moby use cases over time.\u003C/li>\n\u003Cli>Identify repeatable activation patterns and turn them into playbooks the broader team can use.\u003C/li>\n\u003Cli>Partner with product, design, and engineering to share customer feedback and improve the Moby experience.\u003C/li>\n\u003C/ul>\n\u003Ch3>What You’ll Bring\u003C/h3>\n\u003Cul>\n\u003Cli>Hands-on experience in media buying, growth marketing, ecommerce marketing, or agency strategy.\u003C/li>\n\u003Cli>Familiarity with platforms such as Meta, Google, TikTok, Amazon, Shopify, Klaviyo, or similar ecommerce/growth tools.\u003C/li>\n\u003Cli>Strong understanding of marketing metrics like CAC, ROAS, MER, LTV, AOV, contribution margin, retention, and payback.\u003C/li>\n\u003Cli>Practical experience using AI tools such as Claude, ChatGPT, Perplexity, Cursor, Replit, Lovable, n8n, or similar systems.\u003C/li>\n\u003Cli>Strong communication skills and comfort working directly with founders, marketers, operators, and agencies.\u003C/li>\n\u003Cli>The confidence to be prescriptive without taking over: you can recommend what to do while teaching the customer how to operate.\u003C/li>\n\u003Cli>Curiosity, speed, and a collaborative attitude in a fast-moving environment.\u003C/li>\n\u003Cli>\u003Cstrong>Bonus: \u003C/strong>\n\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the AI operating system built for modern ecommerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\nWe pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\nThe result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \nWhat You're Applying for\nTriple Whale is looking for an AI Marketing Strategist to help ecommerce brands successfully adopt Moby, our AI teammate for marketing analysis, planning, and execution.\nThis is a customer-facing activation role for someone with strong performance marketing instincts, practical AI fluency, and the ability to help customers turn Moby into a trusted part of how they work. You will not be the long-term operator inside the customer’s business. Your job is to enable the customer’s own operators - founders, marketers, agencies, and growth teams to use Moby confidently and effectively.\nWhat You’ll Do \n\nLead customer activation for Moby, helping new users identify the first use cases most likely to create value.\nTranslate each customer’s goals, team structure, marketing motion, and growth challenges into practical Moby workflows.\nEnable customer operators to use Moby in their day-to-day work across paid media, measurement, creative, and growth planning.\nCoach customers on how to evaluate Moby’s recommendations, ask better questions, and turn AI outputs into decisions.\nBe prescriptive during onboarding: diagnose opportunities, recommend workflows, and help customers build early trust in Moby.\nMaintain strategic relationships with customers to help them discover and adopt new Moby use cases over time.\nIdentify repeatable activation patterns and turn them into playbooks the broader team can use.\nPartner with product, design, and engineering to share customer feedback and improve the Moby experience.\n\nWhat You’ll Bring\n\nHands-on experience in media buying, growth marketing, ecommerce marketing, or agency strategy.\nFamiliarity with platforms such as Meta, Google, TikTok, Amazon, Shopify, Klaviyo, or similar ecommerce/growth tools.\nStrong understanding of marketing metrics like CAC, ROAS, MER, LTV, AOV, contribution margin, retention, and payback.\nPractical experience using AI tools such as Claude, ChatGPT, Perplexity, Cursor, Replit, Lovable, n8n, or similar systems.\nStrong communication skills and comfort working directly with founders, marketers, operators, and agencies.\nThe confidence to be prescriptive without taking over: you can recommend what to do while teaching the customer how to operate.\nCuriosity, speed, and a collaborative attitude in a fast-moving environment.\nBonus: \n\n\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote",0,1784734577000,"2026-07-22 17:37:14","2026-07-15T14:50:08.000Z",false,"USD",{"jsonldValid":24,"jsonld":27},"",{"jobs":29},[30,44,56,66,80,93],{"id":31,"slug":32,"title":33,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":34,"department":35,"content_html":36,"content_text":37,"years":20,"createdAt":38,"updatedAtISO":39,"postedAtISO":40,"hasSalary":24,"salaryMin":41,"salaryMax":42,"currency":25,"schema":43},"7ed0d8609af6045bcf044915f0f9f2b73e0d9e1264f89659adf18d7502dbf976","lead-sql-engineer-at-triple-whale-60d9c66ae3","Lead SQL Engineer",[16],"Engineering","\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\u003C/p>\n\u003Cp>We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\u003C/p>\n\u003Cp>The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \u003C/p>\n\u003Ch2>\u003Cstrong>What You're Applying For\u003C/strong>\u003C/h2>\n\u003Cp>Triple Whale is hiring its first US-based Lead SQL Engineer to lead the team, service model, and delivery of custom analytics assets for our customers, including dashboards, queries, and bespoke data products.\u003C/p>\n\u003Cp>Today, our SQL team plays a critical role in customer outcomes. Custom dashboards are a paid product, a key retention lever for our highest-value accounts, and an increasingly important part of renewal and expansion conversations. This role will lead the team’s evolution from a behind-the-scenes ticketing function into a direct, customer-facing service organisation that partners with customers on strategic data work.\u003C/p>\n\u003Cp>As Lead SQL Engineer, you’ll own how work is requested, scoped, delivered, reviewed, and scaled. You’ll lead a distributed team, set the quality bar, partner closely with customers and internal teams, and ensure every deliverable is accurate, actionable, and loved by customers.\u003C/p>\n\u003Ch2>\u003Cstrong>What You'll Do\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Lead, coach, and develop a distributed team of SQL engineers across the US and Eastern Europe.\u003C/li>\n\u003Cli>Own the end-to-end service model for custom analytics requests, including intake, scoping, Jira execution, QA, customer review, feedback loops, and SLAs.\u003C/li>\n\u003Cli>Serve as a customer-facing technical leader, joining calls to scope complex requests, present dashboards, explain data logic, and translate business questions into clear SQL deliverables.\u003C/li>\n\u003Cli>Set the standard for delivery quality, ensuring dashboards and queries are accurate, well-documented, and QA’d against key Triple Whale data sources before reaching customers.\u003C/li>\n\u003Cli>Improve the systems and processes that support the team, including ticket routing, request categorisation, capacity planning, documentation, and reporting.\u003C/li>\n\u003Cli>Build a more thoughtful taxonomy of customer requests by product surface, segment, complexity, and use case to improve planning and surface product insights.\u003C/li>\n\u003Cli>Partner with Customer Success, Solutions Architecture, Implementation, Sales, Product, and Engineering to support renewals, expansions, escalations, and strategic customer work.\u003C/li>\n\u003Cli>Help identify which requests should be solved through self-serve product functionality, documentation, enablement, or Product/Engineering investment rather than custom SQL.\u003C/li>\n\u003Cli>Continue the team’s partnership with Product and Engineering on internal platform work, including template libraries, Moby-related SQL work, migrations, and AI-enabled analytics workflows.\u003C/li>\n\u003Cli>Balance customer-facing delivery with internal technical priorities, ensuring the team’s time is focused on the highest-impact work.\u003C/li>\n\u003Cli>Act as the technical voice in conversations around Advanced Intelligence credits, customer value, and the role of custom analytics in retention and expansion.\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>What You'll Bring\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>6+ years of experience writing and shipping production SQL at scale, ideally with e-commerce, marketing, attribution, or customer analytics data.\u003C/li>\n\u003Cli>Strong experience with BigQuery and/or ClickHouse, including performance optimisation, edge cases, and data quality considerations.\u003C/li>\n\u003Cli>2+ years of experience managing data engineers, analysts, BI engineers, or a customer-facing technical delivery team.\u003C/li>\n\u003Cli>Experience running or improving a request-driven service model with intake, ticketing, QA, SLAs, delivery standards, and feedback loops.\u003C/li>\n\u003Cli>Strong customer presence, with the ability to lead calls with senior marketing, growth, or data stakeholders and turn ambiguous business questions into clear technical scope.\u003C/li>\n\u003Cli>Hands-on familiarity with the modern e-commerce data stack, including Shopify, Meta, Google, TikTok, Klaviyo, attribution modelling, and the data joins required to connect them.\u003C/li>\n\u003Cli>Strong systems thinking, with the ability to design scalable workflows, improve visibility, and create structure in a high-volume environment.\u003C/li>\n\u003Cli>Comfort working in Jira, Slack, HubSpot, and other workflow tools to create clear, measurable, and repeatable processes.\u003C/li>\n\u003Cli>Excellent written communication, with the ability to produce clear Jira updates, customer notes, documentation, team standards, and technical explanations.\u003C/li>\n\u003Cli>A strong ownership mindset, with the ability to balance technical depth, customer empathy, team leadership, and operational execution.\u003C/li>\n\u003C/ul>\n\u003Cp>*Nice to have: Python for analysis or pipeline scaffolding, experience with LLM-assisted analytics workflows, or prior experience in a high-growth e-commerce SaaS environment.\u003C/p>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Base Compensation Range: $145,000 - 175,000\u003C/p>\n\u003Cp>Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\u003C/p>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\nWe pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\nThe result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \nWhat You're Applying For\nTriple Whale is hiring its first US-based Lead SQL Engineer to lead the team, service model, and delivery of custom analytics assets for our customers, including dashboards, queries, and bespoke data products.\nToday, our SQL team plays a critical role in customer outcomes. Custom dashboards are a paid product, a key retention lever for our highest-value accounts, and an increasingly important part of renewal and expansion conversations. This role will lead the team’s evolution from a behind-the-scenes ticketing function into a direct, customer-facing service organisation that partners with customers on strategic data work.\nAs Lead SQL Engineer, you’ll own how work is requested, scoped, delivered, reviewed, and scaled. You’ll lead a distributed team, set the quality bar, partner closely with customers and internal teams, and ensure every deliverable is accurate, actionable, and loved by customers.\nWhat You'll Do\n\nLead, coach, and develop a distributed team of SQL engineers across the US and Eastern Europe.\nOwn the end-to-end service model for custom analytics requests, including intake, scoping, Jira execution, QA, customer review, feedback loops, and SLAs.\nServe as a customer-facing technical leader, joining calls to scope complex requests, present dashboards, explain data logic, and translate business questions into clear SQL deliverables.\nSet the standard for delivery quality, ensuring dashboards and queries are accurate, well-documented, and QA’d against key Triple Whale data sources before reaching customers.\nImprove the systems and processes that support the team, including ticket routing, request categorisation, capacity planning, documentation, and reporting.\nBuild a more thoughtful taxonomy of customer requests by product surface, segment, complexity, and use case to improve planning and surface product insights.\nPartner with Customer Success, Solutions Architecture, Implementation, Sales, Product, and Engineering to support renewals, expansions, escalations, and strategic customer work.\nHelp identify which requests should be solved through self-serve product functionality, documentation, enablement, or Product/Engineering investment rather than custom SQL.\nContinue the team’s partnership with Product and Engineering on internal platform work, including template libraries, Moby-related SQL work, migrations, and AI-enabled analytics workflows.\nBalance customer-facing delivery with internal technical priorities, ensuring the team’s time is focused on the highest-impact work.\nAct as the technical voice in conversations around Advanced Intelligence credits, customer value, and the role of custom analytics in retention and expansion.\n\nWhat You'll Bring\n\n6+ years of experience writing and shipping production SQL at scale, ideally with e-commerce, marketing, attribution, or customer analytics data.\nStrong experience with BigQuery and/or ClickHouse, including performance optimisation, edge cases, and data quality considerations.\n2+ years of experience managing data engineers, analysts, BI engineers, or a customer-facing technical delivery team.\nExperience running or improving a request-driven service model with intake, ticketing, QA, SLAs, delivery standards, and feedback loops.\nStrong customer presence, with the ability to lead calls with senior marketing, growth, or data stakeholders and turn ambiguous business questions into clear technical scope.\nHands-on familiarity with the modern e-commerce data stack, including Shopify, Meta, Google, TikTok, Klaviyo, attribution modelling, and the data joins required to connect them.\nStrong systems thinking, with the ability to design scalable workflows, improve visibility, and create structure in a high-volume environment.\nComfort working in Jira, Slack, HubSpot, and other workflow tools to create clear, measurable, and repeatable processes.\nExcellent written communication, with the ability to produce clear Jira updates, customer notes, documentation, team standards, and technical explanations.\nA strong ownership mindset, with the ability to balance technical depth, customer empathy, team leadership, and operational execution.\n\n*Nice to have: Python for analysis or pipeline scaffolding, experience with LLM-assisted analytics workflows, or prior experience in a high-growth e-commerce SaaS environment.\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nBase Compensation Range: $145,000 - 175,000\nOur compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote",1781796408000,"2026-06-18 17:27:32","2026-06-16T08:46:22.000Z",145000,175000,{"jsonldValid":24,"jsonld":27},{"id":45,"slug":46,"title":47,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":48,"country":49,"remote":14,"employmentType":50,"department":51,"content_html":52,"content_text":53,"years":20,"createdAt":38,"updatedAtISO":39,"postedAtISO":40,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":54,"schema":55},"daa8d8dd3607ca6dfa3d12769bcac57690ecd82e7cf89a6ea3d16cda5ca17ed4","technical-product-support-specialist-apac-at-triple-whale-7adf2f88f3","Technical Product Support Specialist, APAC","Australia- Remote","Australia",[16],"Other","\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\u003C/p>\n\u003Cp>We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\u003C/p>\n\u003Cp>The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \u003C/p>\n\u003Cp>\u003Cstrong>*This is a remote role based in Australia.  Applicants must reside in Australia.*\u003C/strong>\u003C/p>\n\u003Ch3>What You're Applying for\u003C/h3>\n\u003Cp>As a Technical Product Support Specialist at Triple Whale, you'll be on the front lines of helping some of the world's fastest-growing e-commerce brands make smarter decisions with their data.\u003C/p>\n\u003Cp>Our Technical Product Support team is more than a traditional support function - we serve as a strategic partner across the business. We work closely with our customers to solve complex problems, identify product improvements, escalate platform issues to Engineering, and surface valuable feedback to Product.\u003C/p>\n\u003Cp>As the first point of contact for our customers, you'll play a critical role in delivering an exceptional experience while helping merchants maximise the value of the Triple Whale platform.\u003C/p>\n\u003Cp>This role is based in Australia and will support customers across multiple regions, with a focus on providing responsive, high-quality support during APAC business hours.\u003C/p>\n\u003Cp>If you're energised by helping customers achieve value quickly, enjoy solving complex problems, and thrive in fast-paced, high-growth environments, you'll find plenty of opportunities to make an impact at Triple Whale.\u003C/p>\n\u003Ch3>What You’ll Do \u003C/h3>\n\u003Cul>\n\u003Cli>Respond to customer enquiries via live chat, owning each interaction from initial contact through resolution.\u003C/li>\n\u003Cli>Become an expert in Triple Whale's platform, products, customers, and the broader e-commerce ecosystem.\u003C/li>\n\u003Cli>Troubleshoot technical and platform-related issues, determining whether a customer needs education, guidance, configuration support, or escalation to internal teams.\u003C/li>\n\u003Cli>Act as the first line of defence for identifying, triaging, and debugging platform health issues.\u003C/li>\n\u003Cli>Investigate customer-reported bugs and technical challenges, gathering key details and escalating issues to Engineering with clear, actionable reproduction steps.\u003C/li>\n\u003Cli>Advise customers on best practices, use cases, and workflows to help them get the most value from Triple Whale.\u003C/li>\n\u003Cli>Partner closely with Product, Engineering, and Customer Success teams to improve the overall customer experience and drive product enhancements.\u003C/li>\n\u003Cli>Identify trends in customer feedback and advocate for improvements to our product, documentation, tooling, and internal processes.\u003C/li>\n\u003Cli>Assist customers with urgent business needs, helping them navigate challenges and find the best solutions across our platform.\u003C/li>\n\u003Cli>Consistently exceed customer expectations through thoughtful communication, timely responses, and a world-class support experience.\u003C/li>\n\u003Cli>Continuously expand your knowledge of e-commerce, digital marketing, analytics, attribution, and emerging industry trends.\u003C/li>\n\u003C/ul>\n\u003Ch3>What You’ll Bring\u003C/h3>\n\u003Cul>\n\u003Cli>2+ years of experience in customer support, technical support, customer success, or another customer-facing role, preferably within SaaS or technology.\u003C/li>\n\u003Cli>Experience working with e-commerce brands, analytics platforms, marketing technology, or other SaaS products is strongly preferred.\u003C/li>\n\u003Cli>An investigative mindset and strong problem-solving skills, with the ability to navigate ambiguity and independently find solutions.\u003C/li>\n\u003Cli>Exceptional written and verbal communication skills, with the ability to explain complex concepts clearly and concisely to customers with varying levels of technical expertise.\u003C/li>\n\u003Cli>A passion for helping customers succeed and a genuine customer-first mentality.\u003C/li>\n\u003Cli>The ability to learn technical products and systems quickly, with a desire to continuously deepen your expertise.\u003C/li>\n\u003Cli>Strong troubleshooting skills, with the ability to analyse issues, identify root causes, and recommend effective solutions.\u003C/li>\n\u003Cli>The ability to effectively prioritise multiple tasks and manage competing priorities in a fast-paced environment.\u003C/li>\n\u003Cli>Familiarity with tools such as Intercom, HubSpot, Jira, or similar customer support and ticketing platforms is a plus.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\nWe pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\nThe result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \n*This is a remote role based in Australia.  Applicants must reside in Australia.*\nWhat You're Applying for\nAs a Technical Product Support Specialist at Triple Whale, you'll be on the front lines of helping some of the world's fastest-growing e-commerce brands make smarter decisions with their data.\nOur Technical Product Support team is more than a traditional support function - we serve as a strategic partner across the business. We work closely with our customers to solve complex problems, identify product improvements, escalate platform issues to Engineering, and surface valuable feedback to Product.\nAs the first point of contact for our customers, you'll play a critical role in delivering an exceptional experience while helping merchants maximise the value of the Triple Whale platform.\nThis role is based in Australia and will support customers across multiple regions, with a focus on providing responsive, high-quality support during APAC business hours.\nIf you're energised by helping customers achieve value quickly, enjoy solving complex problems, and thrive in fast-paced, high-growth environments, you'll find plenty of opportunities to make an impact at Triple Whale.\nWhat You’ll Do \n\nRespond to customer enquiries via live chat, owning each interaction from initial contact through resolution.\nBecome an expert in Triple Whale's platform, products, customers, and the broader e-commerce ecosystem.\nTroubleshoot technical and platform-related issues, determining whether a customer needs education, guidance, configuration support, or escalation to internal teams.\nAct as the first line of defence for identifying, triaging, and debugging platform health issues.\nInvestigate customer-reported bugs and technical challenges, gathering key details and escalating issues to Engineering with clear, actionable reproduction steps.\nAdvise customers on best practices, use cases, and workflows to help them get the most value from Triple Whale.\nPartner closely with Product, Engineering, and Customer Success teams to improve the overall customer experience and drive product enhancements.\nIdentify trends in customer feedback and advocate for improvements to our product, documentation, tooling, and internal processes.\nAssist customers with urgent business needs, helping them navigate challenges and find the best solutions across our platform.\nConsistently exceed customer expectations through thoughtful communication, timely responses, and a world-class support experience.\nContinuously expand your knowledge of e-commerce, digital marketing, analytics, attribution, and emerging industry trends.\n\nWhat You’ll Bring\n\n2+ years of experience in customer support, technical support, customer success, or another customer-facing role, preferably within SaaS or technology.\nExperience working with e-commerce brands, analytics platforms, marketing technology, or other SaaS products is strongly preferred.\nAn investigative mindset and strong problem-solving skills, with the ability to navigate ambiguity and independently find solutions.\nExceptional written and verbal communication skills, with the ability to explain complex concepts clearly and concisely to customers with varying levels of technical expertise.\nA passion for helping customers succeed and a genuine customer-first mentality.\nThe ability to learn technical products and systems quickly, with a desire to continuously deepen your expertise.\nStrong troubleshooting skills, with the ability to analyse issues, identify root causes, and recommend effective solutions.\nThe ability to effectively prioritise multiple tasks and manage competing priorities in a fast-paced environment.\nFamiliarity with tools such as Intercom, HubSpot, Jira, or similar customer support and ticketing platforms is a plus.\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote","AUD",{"jsonldValid":24,"jsonld":27},{"id":57,"slug":58,"title":59,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":60,"department":51,"content_html":61,"content_text":62,"years":20,"createdAt":38,"updatedAtISO":39,"postedAtISO":40,"hasSalary":24,"salaryMin":63,"salaryMax":64,"currency":25,"schema":65},"18963ce892f498edf6c6fd1315f3f4ba7f8223ad805ea9d30e7db1de148f28d4","technical-product-support-specialist-enterprise-at-triple-whale-33e864d407","Technical Product Support Specialist, Enterprise",[16],"\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\u003C/p>\n\u003Cp>We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\u003C/p>\n\u003Cp>The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \u003C/p>\n\u003Ch3>What You're Applying for\u003C/h3>\n\u003Cp>Triple Whale's enterprise customers are some of the most sophisticated operators in DTC - multi-brand, multi-region, often agency-supported, running custom stacks and making eight-figure decisions on our data. They deserve a support experience built for that complexity.\u003C/p>\n\u003Cp>As an Enterprise Technical Product Support Specialist, you'll be the dedicated technical voice for a book of our most important accounts. You'll go deeper than a typical support conversation - understanding each account's business goals, their data stack, the way their team and agencies use Triple Whale, and what \"good\" looks like for them - so every interaction moves them closer to the outcomes they came to us for.\u003C/p>\n\u003Cp>This is a technical role with real ownership. You'll have Moby as a copilot, close partnership with Customer Success, Solutions Architecture, and Marketing Science, and a clear path to grow into Solutions Architecture, Implementation, Support Engineering, or Product if that's where you want to go.\u003C/p>\n\u003Ch3>What You’ll Do \u003C/h3>\n\u003Cul>\n\u003Cli>Respond to enterprise customers across live chat, email, and direct channels, owning every conversation from first contact through resolution with the communication and follow-through these accounts expect.\u003C/li>\n\u003Cli>Maintain deep knowledge or internal and customer resources. The customer KB, internal runbooks, product docs, Moby context, and the right person to ping for anything you can't answer yourself - so you can resolve quickly and confidently every time.\u003C/li>\n\u003Cli>Be deeply fluent in Triple Whale, the ecommerce stack our customers live in, and the attribution, marketing-data, and AI workflows that drive their decisions - including the more complex surfaces enterprise customers rely on (Compass, Sonar, custom integrations, data warehouse, headless and custom checkouts).\u003C/li>\n\u003Cli>Investigate and resolve complex technical issues across pixel, integrations, reporting, Moby, and beyond. Know when an account needs education, guidance, configuration, a bug filed, or an escalation to Engineering - and write reproduction steps your engineering partners can act on immediately.\u003C/li>\n\u003Cli>Use Moby as your copilot. This is an AI-first support team. You'll partner with Moby to investigate, retrieve, draft, and resolve - and your work helps make Moby more useful for the next customer.\u003C/li>\n\u003Cli>Coach enterprise customers and their agencies on best practices, workflows, and use cases that move them toward their goals, especially when something time-sensitive or high-stakes is on the line.\u003C/li>\n\u003Cli>Partner closely with the account team. Work hand-in-hand with CS counterparts to keep the customer aligned across every Triple Whale touchpoint - and know when to pull in the right specialist.\u003C/li>\n\u003Cli>Be a senior escalation point for the broader Technical Product Support team on enterprise-grade complexity, and a steady hand when accounts are stressed.\u003C/li>\n\u003Cli>Spot patterns across tickets. Surface recurring issues, customer feedback, and friction to Product, Engineering, and Customer Success - and help the next account avoid what you saw this week.\u003C/li>\n\u003Cli>Help the next customer. Contribute to the knowledge base, internal runbooks, and Moby context - so what you learned today helps both your accounts and the broader team tomorrow.\u003C/li>\n\u003C/ul>\n\u003Ch3>What You’ll Bring\u003C/h3>\n\u003Cul>\n\u003Cli>3+ years of experience in customer support, technical support, customer success, solutions, or another client-facing technical role - with at least 1+ year supporting enterprise or mid-market SaaS accounts, ideally in martech, analytics, attribution, or ecommerce.\u003C/li>\n\u003Cli>A technical mind with depth. You're comfortable in dashboards, you can reason about data, you can read API responses and basic logs, and you understand how systems like pixels, server-side tracking, ad-platform integrations, and data warehouses connect. SQL fluency is a strong plus.\u003C/li>\n\u003Cli>An investigative, problem-solving mindset. You don't stop at \"the error says X\" - you want to know why, and you're comfortable reaching for AI tools to move faster.\u003C/li>\n\u003Cli>A real interest in customer outcomes. You care about what enterprise customers are trying to accomplish in their business - and you're willing to learn the business deeply enough to actually help.\u003C/li>\n\u003Cli>Composure under pressure. Enterprise accounts have higher stakes, multiple stakeholders, and sometimes urgent escalations. You stay clear, structured, and calm.\u003C/li>\n\u003Cli>Exceptional written and verbal communication. You can speak the language of an operator, an engineer, an agency partner, and an exec - and tailor the message to each.\u003C/li>\n\u003Cli>A customer-first instinct paired with the judgment to recommend what'll actually serve the customer best, even when it's not what they asked for.\u003C/li>\n\u003Cli>Comfort partnering across teams. Enterprise support doesn't work alone - you'll be in regular contact with CSMs, SAs, Marketing Scientists, and Engineering.\u003C/li>\n\u003Cli>Familiarity with Intercom, HubSpot, Jira, or similar support and ticketing platforms.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Base Compensation Range: $65,000 - $80,000\u003C/p>\n\u003Cp>Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\u003C/p>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\nWe pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\nThe result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \nWhat You're Applying for\nTriple Whale's enterprise customers are some of the most sophisticated operators in DTC - multi-brand, multi-region, often agency-supported, running custom stacks and making eight-figure decisions on our data. They deserve a support experience built for that complexity.\nAs an Enterprise Technical Product Support Specialist, you'll be the dedicated technical voice for a book of our most important accounts. You'll go deeper than a typical support conversation - understanding each account's business goals, their data stack, the way their team and agencies use Triple Whale, and what \"good\" looks like for them - so every interaction moves them closer to the outcomes they came to us for.\nThis is a technical role with real ownership. You'll have Moby as a copilot, close partnership with Customer Success, Solutions Architecture, and Marketing Science, and a clear path to grow into Solutions Architecture, Implementation, Support Engineering, or Product if that's where you want to go.\nWhat You’ll Do \n\nRespond to enterprise customers across live chat, email, and direct channels, owning every conversation from first contact through resolution with the communication and follow-through these accounts expect.\nMaintain deep knowledge or internal and customer resources. The customer KB, internal runbooks, product docs, Moby context, and the right person to ping for anything you can't answer yourself - so you can resolve quickly and confidently every time.\nBe deeply fluent in Triple Whale, the ecommerce stack our customers live in, and the attribution, marketing-data, and AI workflows that drive their decisions - including the more complex surfaces enterprise customers rely on (Compass, Sonar, custom integrations, data warehouse, headless and custom checkouts).\nInvestigate and resolve complex technical issues across pixel, integrations, reporting, Moby, and beyond. Know when an account needs education, guidance, configuration, a bug filed, or an escalation to Engineering - and write reproduction steps your engineering partners can act on immediately.\nUse Moby as your copilot. This is an AI-first support team. You'll partner with Moby to investigate, retrieve, draft, and resolve - and your work helps make Moby more useful for the next customer.\nCoach enterprise customers and their agencies on best practices, workflows, and use cases that move them toward their goals, especially when something time-sensitive or high-stakes is on the line.\nPartner closely with the account team. Work hand-in-hand with CS counterparts to keep the customer aligned across every Triple Whale touchpoint - and know when to pull in the right specialist.\nBe a senior escalation point for the broader Technical Product Support team on enterprise-grade complexity, and a steady hand when accounts are stressed.\nSpot patterns across tickets. Surface recurring issues, customer feedback, and friction to Product, Engineering, and Customer Success - and help the next account avoid what you saw this week.\nHelp the next customer. Contribute to the knowledge base, internal runbooks, and Moby context - so what you learned today helps both your accounts and the broader team tomorrow.\n\nWhat You’ll Bring\n\n3+ years of experience in customer support, technical support, customer success, solutions, or another client-facing technical role - with at least 1+ year supporting enterprise or mid-market SaaS accounts, ideally in martech, analytics, attribution, or ecommerce.\nA technical mind with depth. You're comfortable in dashboards, you can reason about data, you can read API responses and basic logs, and you understand how systems like pixels, server-side tracking, ad-platform integrations, and data warehouses connect. SQL fluency is a strong plus.\nAn investigative, problem-solving mindset. You don't stop at \"the error says X\" - you want to know why, and you're comfortable reaching for AI tools to move faster.\nA real interest in customer outcomes. You care about what enterprise customers are trying to accomplish in their business - and you're willing to learn the business deeply enough to actually help.\nComposure under pressure. Enterprise accounts have higher stakes, multiple stakeholders, and sometimes urgent escalations. You stay clear, structured, and calm.\nExceptional written and verbal communication. You can speak the language of an operator, an engineer, an agency partner, and an exec - and tailor the message to each.\nA customer-first instinct paired with the judgment to recommend what'll actually serve the customer best, even when it's not what they asked for.\nComfort partnering across teams. Enterprise support doesn't work alone - you'll be in regular contact with CSMs, SAs, Marketing Scientists, and Engineering.\nFamiliarity with Intercom, HubSpot, Jira, or similar support and ticketing platforms.\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nBase Compensation Range: $65,000 - $80,000\nOur compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote",65000,80000,{"jsonldValid":24,"jsonld":27},{"id":67,"slug":68,"title":69,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":70,"department":71,"content_html":72,"content_text":73,"years":20,"createdAt":74,"updatedAtISO":75,"postedAtISO":76,"hasSalary":24,"salaryMin":77,"salaryMax":78,"currency":25,"schema":79},"106576db6a0fdfa125dad830b33132b9933e3cddf2450a9e8d7749ca0b163fa3","content-writer-at-triple-whale-0c35e84a89","Content Writer",[16],"Marketing","\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.\u003C/p>\n\u003Cp>We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.\u003C/p>\n\u003Cp>More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.\u003C/p>\n\u003Ch3>What You're Applying for\u003C/h3>\n\u003Cp>Triple Whale is growing, and so is our need for high-quality, high-impact content. We’re looking for a versatile content marketer who can help us scale our content engine while turning Triple Whale’s proprietary ecommerce and advertising data into stories the market actually cares about.\u003C/p>\n\u003Cp>This role is critical to fueling our brand storytelling, product launches, partner marketing initiatives, and data-driven thought leadership. We need a Content Writer who can not only write clearly, but also identify the “so what” inside complex ecommerce data and translate it into compelling reports, blogs, social concepts, executive POVs, and campaign assets.\u003C/p>\n\u003Ch3>What You’ll Do \u003C/h3>\n\u003Cul>\n\u003Cli>Support key content programs across a wide set of initiatives \u003C/li>\n\u003Cli>Write blogs, long form guides, and campaign content for product launches\u003C/li>\n\u003Cli>Analyze and produce data-driven benchmarks reports from Triple Whale's proprietary ad performance data\u003C/li>\n\u003Cli>Partner with BI, data, product marketing, and subject-matter experts to scope data requests, interpret findings, and validate takeaways\u003C/li>\n\u003Cli>Create content designed to perform across both traditional search and AI discovery surfaces (Google AI Overviews, ChatGPT, Perplexity, Claude, etc.)\u003C/li>\n\u003Cli>Contribute co-branded assets with key partners (Klaviyo, Postscript, ShipBob & more)\u003C/li>\n\u003Cli>Ghostwrite bylines and executive thought leadership content\u003C/li>\n\u003C/ul>\n\u003Ch3>What You’ll Bring\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>SaaS content marketing experience:\u003C/strong> You’ve created content that drives engagement and conversions in a B2B software environment\u003C/li>\n\u003Cli>\u003Cstrong>Ecommerce experience:\u003C/strong> You know the lingo, the trends, and the pain points of direct-to-consumer brands\u003C/li>\n\u003Cli>\u003Cstrong>Data-driven storytelling: \u003C/strong>You’re comfortable working with ecommerce ad performance data, and you know how to turn numbers into a clear, compelling narrative\u003C/li>\n\u003Cli>\u003Cstrong>Content versatility: \u003C/strong>You’re comfortable writing blog posts, reports, playbooks, marketing collateral, and lifecycle emails\u003C/li>\n\u003Cli>\u003Cstrong>Content distribution instincts:\u003C/strong> You can identify the strongest hooks, data points, quotes, and takeaways from a piece of content, then translate them into promotional content\u003C/li>\n\u003Cli>\u003Cstrong>AI fluency: \u003C/strong>You use AI as a co-pilot to speed up the content production process, while bringing the original thinking, judgment, and voice that make content worth reading\u003C/li>\n\u003Cli>\u003Cstrong>Executional excellence: \u003C/strong>You have the resourcefulness to take a project from concept to completion\u003C/li>\n\u003Cli>\u003Cstrong>Collaborative mindset:\u003C/strong> You're excited to work closely with marketers, PMs, analysts, execs, and agency partners\u003C/li>\n\u003Cli>\u003Cstrong>Triple Whale experience is a major bonus.\u003C/strong>\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Base Compensation Range: $85,000 - $108,000\u003C/p>\n\u003Cp>Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\u003C/p>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.\nWe pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.\nMore than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.\nWhat You're Applying for\nTriple Whale is growing, and so is our need for high-quality, high-impact content. We’re looking for a versatile content marketer who can help us scale our content engine while turning Triple Whale’s proprietary ecommerce and advertising data into stories the market actually cares about.\nThis role is critical to fueling our brand storytelling, product launches, partner marketing initiatives, and data-driven thought leadership. We need a Content Writer who can not only write clearly, but also identify the “so what” inside complex ecommerce data and translate it into compelling reports, blogs, social concepts, executive POVs, and campaign assets.\nWhat You’ll Do \n\nSupport key content programs across a wide set of initiatives \nWrite blogs, long form guides, and campaign content for product launches\nAnalyze and produce data-driven benchmarks reports from Triple Whale's proprietary ad performance data\nPartner with BI, data, product marketing, and subject-matter experts to scope data requests, interpret findings, and validate takeaways\nCreate content designed to perform across both traditional search and AI discovery surfaces (Google AI Overviews, ChatGPT, Perplexity, Claude, etc.)\nContribute co-branded assets with key partners (Klaviyo, Postscript, ShipBob & more)\nGhostwrite bylines and executive thought leadership content\n\nWhat You’ll Bring\n\nSaaS content marketing experience: You’ve created content that drives engagement and conversions in a B2B software environment\nEcommerce experience: You know the lingo, the trends, and the pain points of direct-to-consumer brands\nData-driven storytelling: You’re comfortable working with ecommerce ad performance data, and you know how to turn numbers into a clear, compelling narrative\nContent versatility: You’re comfortable writing blog posts, reports, playbooks, marketing collateral, and lifecycle emails\nContent distribution instincts: You can identify the strongest hooks, data points, quotes, and takeaways from a piece of content, then translate them into promotional content\nAI fluency: You use AI as a co-pilot to speed up the content production process, while bringing the original thinking, judgment, and voice that make content worth reading\nExecutional excellence: You have the resourcefulness to take a project from concept to completion\nCollaborative mindset: You're excited to work closely with marketers, PMs, analysts, execs, and agency partners\nTriple Whale experience is a major bonus.\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nBase Compensation Range: $85,000 - $108,000\nOur compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote",1780392643000,"2026-06-02 11:31:29","2026-05-27T13:53:47.000Z",85000,108000,{"jsonldValid":24,"jsonld":27},{"id":81,"slug":82,"title":83,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":84,"country":85,"remote":14,"employmentType":86,"department":71,"content_html":87,"content_text":88,"years":20,"createdAt":89,"updatedAtISO":90,"postedAtISO":91,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":92},"2606c6f6385a694c1715888f9f3a962be607df427e561e25aa1768351cffbbb8","customer-success-manager-emea-smb-growth-at-triple-whale-4054072cd3","Customer Success Manager, EMEA — SMB/Growth","Remote- UK","Remote- Uk",[16],"\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.\u003C/p>\n\u003Cp>We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.\u003C/p>\n\u003Cp>More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.\u003C/p>\n\u003Ch2>\u003Cstrong>Why Triple Whale Needs You\u003C/strong>\u003C/h2>\n\u003Cp>This is not a passive relationship management role. It's a hands-on, technically demanding position where you'll be the first person a brand trusts with their data stack — and the last thing standing between them and churn.\u003C/p>\n\u003Cp>As a CSM on the Growth team, you'll guide a high-volume book of eCommerce brands through the full onboarding lifecycle — owning every technical configuration, every kickoff call, and every moment where the platform either clicks or doesn't. Once a brand is live, you stay in their corner as a scaled, data-driven consultant across a shared inbox, live chat, and office hours model.\u003C/p>\n\u003Cp>The people who thrive here move fast, think in systems, love solving technical puzzles for non-technical users, and genuinely care about whether a brand succeeds.\u003C/p>\n\u003Ch2>\u003Cstrong>What You'll Do\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Own an active book of onboardings end-to-end — from kickoff call through nurture — operating with speed, ownership, and clear communication at every step.\u003C/li>\n\u003Cli>Run structured kickoff calls that map each customer's tech stack, stakeholders, and goals before diving into configuration.\u003C/li>\n\u003Cli>Guide customers through Triple Pixel installation: enabling Theme App Embed and Checkout Web Pixel in Shopify, validating with live URL tests, and advising on third-party/landing page installs via GTM.\u003C/li>\n\u003Cli>Configure and validate UTM and tracking parameters (tw_source, tw_campaign, tw_ad_id) with platform-specific dynamic tokens, ensuring Triple Whale attribution is capturing data accurately across all paid channels.\u003C/li>\n\u003Cli>Connect and troubleshoot core\u003Cstrong> \u003C/strong>integrations — Meta, Google Ads, TikTok, Klaviyo, Google Sheets, Slack — preventing feature-blockers before they happen.\u003C/li>\n\u003Cli>Walk customers through the Summary and Attribution dashboards — validating clean data, configuring Custom Metrics (CM1/CM2, blended ROAS), and explaining attribution model selection (Triple Attribution, Last Click, First Click, Linear) based on their business use case.\u003C/li>\n\u003Cli>Manage your onboarding and success pipelines in HubSpot, tracking health and milestone progress from kickoff through renewal.\u003C/li>\n\u003Cli>Collaborate with Sales on unresponsive customers and with Support on technical escalations, keeping onboarding velocity high across your entire book.\u003C/li>\n\u003Cli>Manage a high-volume, scaled customer portfolio through shared inbox, live chat, and office hours — driving retention and satisfaction in a fast-paced, largely automated environment.\u003C/li>\n\u003Cli>Proactively identify churn risk early: monitor usage patterns, flag cost-based objections, and develop resolution strategies before the renewal conversation.\u003C/li>\n\u003Cli>Drive expansion by identifying upsell opportunities within the Growth segment and collaborating cross-functionally to move them forward.\u003C/li>\n\u003Cli>Contribute to the continued development of the Triple Whale customer experience — improving playbooks, surfacing common friction points, and helping the team get better every quarter.\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>What You'll Bring\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Experience supporting customers in the eCommerce or marketing technology space — ideally within a SaaS environment.\u003C/li>\n\u003Cli>Demonstrated comfort with technical setup and configuration: you don't need to be an engineer, but you need to be the kind of person who learns a new platform thoroughly and can confidently walk someone else through it.\u003C/li>\n\u003Cli>Familiarity with the eCommerce marketing stack — Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, UTM tracking — is a strong advantage.\u003C/li>\n\u003Cli>Prior high-volume customer success, customer support, or SDR experience; you know how to manage a large book of accounts without letting things fall through the cracks.\u003C/li>\n\u003Cli>Superb written and verbal communication skills — you can translate complex technical concepts into clear, actionable guidance for operators who are experts in their business, not in analytics.\u003C/li>\n\u003Cli>Strong organizational skills and comfort managing multiple onboardings simultaneously in a fast-moving, process-driven environment.\u003C/li>\n\u003Cli>A natural sense of ownership: you're the kind of person who tracks things down, follows up proactively, and doesn't wait to be asked.\u003C/li>\n\u003Cli>Positive, high-energy, service-oriented mindset — customers feel your investment in their success.\u003C/li>\n\u003Cli>Comfort driving negotiation and renewal conversations to positive outcomes.\u003C/li>\n\u003Cli>Thrives in collaborative team environments and embraces change as the product and processes continue to evolve.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\u003C/p>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.\nWe pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.\nMore than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.\nWhy Triple Whale Needs You\nThis is not a passive relationship management role. It's a hands-on, technically demanding position where you'll be the first person a brand trusts with their data stack — and the last thing standing between them and churn.\nAs a CSM on the Growth team, you'll guide a high-volume book of eCommerce brands through the full onboarding lifecycle — owning every technical configuration, every kickoff call, and every moment where the platform either clicks or doesn't. Once a brand is live, you stay in their corner as a scaled, data-driven consultant across a shared inbox, live chat, and office hours model.\nThe people who thrive here move fast, think in systems, love solving technical puzzles for non-technical users, and genuinely care about whether a brand succeeds.\nWhat You'll Do\n\nOwn an active book of onboardings end-to-end — from kickoff call through nurture — operating with speed, ownership, and clear communication at every step.\nRun structured kickoff calls that map each customer's tech stack, stakeholders, and goals before diving into configuration.\nGuide customers through Triple Pixel installation: enabling Theme App Embed and Checkout Web Pixel in Shopify, validating with live URL tests, and advising on third-party/landing page installs via GTM.\nConfigure and validate UTM and tracking parameters (tw_source, tw_campaign, tw_ad_id) with platform-specific dynamic tokens, ensuring Triple Whale attribution is capturing data accurately across all paid channels.\nConnect and troubleshoot core integrations — Meta, Google Ads, TikTok, Klaviyo, Google Sheets, Slack — preventing feature-blockers before they happen.\nWalk customers through the Summary and Attribution dashboards — validating clean data, configuring Custom Metrics (CM1/CM2, blended ROAS), and explaining attribution model selection (Triple Attribution, Last Click, First Click, Linear) based on their business use case.\nManage your onboarding and success pipelines in HubSpot, tracking health and milestone progress from kickoff through renewal.\nCollaborate with Sales on unresponsive customers and with Support on technical escalations, keeping onboarding velocity high across your entire book.\nManage a high-volume, scaled customer portfolio through shared inbox, live chat, and office hours — driving retention and satisfaction in a fast-paced, largely automated environment.\nProactively identify churn risk early: monitor usage patterns, flag cost-based objections, and develop resolution strategies before the renewal conversation.\nDrive expansion by identifying upsell opportunities within the Growth segment and collaborating cross-functionally to move them forward.\nContribute to the continued development of the Triple Whale customer experience — improving playbooks, surfacing common friction points, and helping the team get better every quarter.\n\nWhat You'll Bring\n\nExperience supporting customers in the eCommerce or marketing technology space — ideally within a SaaS environment.\nDemonstrated comfort with technical setup and configuration: you don't need to be an engineer, but you need to be the kind of person who learns a new platform thoroughly and can confidently walk someone else through it.\nFamiliarity with the eCommerce marketing stack — Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, UTM tracking — is a strong advantage.\nPrior high-volume customer success, customer support, or SDR experience; you know how to manage a large book of accounts without letting things fall through the cracks.\nSuperb written and verbal communication skills — you can translate complex technical concepts into clear, actionable guidance for operators who are experts in their business, not in analytics.\nStrong organizational skills and comfort managing multiple onboardings simultaneously in a fast-moving, process-driven environment.\nA natural sense of ownership: you're the kind of person who tracks things down, follows up proactively, and doesn't wait to be asked.\nPositive, high-energy, service-oriented mindset — customers feel your investment in their success.\nComfort driving negotiation and renewal conversations to positive outcomes.\nThrives in collaborative team environments and embraces change as the product and processes continue to evolve.\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nOur compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote",1778988373000,"2026-05-17 05:26:38","2026-05-15T19:42:21.000Z",{"jsonldValid":24,"jsonld":27},{"id":94,"slug":95,"title":96,"companyname":97,"companylogo":98,"companyTagline":99,"companyIndustry":100,"city":101,"country":102,"remote":24,"employmentType":103,"department":35,"content_html":104,"content_text":105,"years":20,"createdAt":106,"updatedAtISO":107,"postedAtISO":108,"hasSalary":24,"salaryMin":109,"salaryMax":110,"currency":25,"schema":111},"6a4e24a6bb025d0d03cf11f63fbc4e79d1d9583566bc59f590ea9d489ebb6bb8","senior-software-engineer-profiles-lists-and-segments-at-klaviyo-96331c52fc","Senior Software Engineer - Profiles, Lists and Segments","Klaviyo","https://logo.clearbit.com/klaviyo.com","Klaviyo is the only CRM built for B2C brands. Know, engage, and grow your audience like never before.","Marketing Services","Boston","United States",[16],"\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>\u003Cstrong>Why You Should Join the PLS (Profiles, Lists and Segments) Team:\u003C/strong>\u003C/p>\n\u003Cp>The PLS team is responsible for building and scaling the core customer data experiences at Klaviyo — \u003Cstrong>profiles, lists, and real-time segments\u003C/strong>. We own the tools that let customers understand who their users are, group them into meaningful audiences, and keep those audiences up to date as new data flows in. Our work underpins how customers target, personalize, and measure every message they send, making this product area core to Klaviyo’s continued success.\u003C/p>\n\u003Cp>As a Senior Software Engineer on the team, you’ll play a key role in designing and building scalable systems that power how customers manage and activate their data. Partnering closely with product managers, data scientists, and other platform teams, you’ll help define scope, translate complex data and UX problems into practical implementations, and build intuitive workflows that give customers confidence in their audiences. This role leans frontend, with a strong focus on crafting thoughtful, reusable components and seamless user experiences using technologies like TypeScript, React, Python, and Django. There are ample opportunities for growth given the scope of this role and the team’s central role in Klaviyo’s product.\u003C/p>\n\u003Cp>\u003Cstrong>How You Will Make a Difference:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>You will be a core member of the PLS team, working on impactful customer-facing features that will make our product the best in the industry.\u003C/li>\n\u003Cli>You will work on creating easy-to-use editors that are highly performant.\u003C/li>\n\u003Cli>You will work closely with Product, Design, and Data Science to provide the best experience for our customers.\u003C/li>\n\u003Cli>You will mentor team members and drive initiatives that help the team learn new skills.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who You Are:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5+ years of experience in full-stack development with strong hands-on skills in React, Redux, JavaScript, HTML, and CSS, along with familiarity with general web best practices.\u003C/li>\n\u003Cli>Has a track record of delivering and shipping work powered by or accelerated through AI.\u003C/li>\n\u003Cli>Experience conducting code reviews and running a robust testing cycle using automated testing practices and frameworks, including end-to-end and integration tests (e.g., cypress, pytest).\u003C/li>\n\u003Cli>Experienced with RESTful and GraphQL APIs, and evolving APIs and data models to support product success.\u003C/li>\n\u003Cli>You take ownership of your work—from requirements and edge cases to implementation and testing—and are motivated by solving tough problems with others.\u003C/li>\n\u003Cli>Proven track record of leading complex, multi-quarter projects involving cross-team collaboration and being accountable for their outcomes\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Technologies We Use (not exhaustive):\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>React, TypeScript, Redux\u003C/li>\n\u003Cli>Python, Django\u003C/li>\n\u003Cli>Amazon Web Services (EC2, RDS, Aurora, S3, etc.), Terraform, and other DevOps tools\u003C/li>\n\u003Cli>MySQL, RabbitMQ, Redis, ProxySQL\u003C/li>\n\u003C/ul>\u003Cbr>\u003Cp>We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.\u003C/p>\u003Cp>Please see the independent bias audit report covering our use of Covey here\u003C/p>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$148,000—$222,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.Why You Should Join the PLS (Profiles, Lists and Segments) Team:\nThe PLS team is responsible for building and scaling the core customer data experiences at Klaviyo — profiles, lists, and real-time segments. We own the tools that let customers understand who their users are, group them into meaningful audiences, and keep those audiences up to date as new data flows in. Our work underpins how customers target, personalize, and measure every message they send, making this product area core to Klaviyo’s continued success.\nAs a Senior Software Engineer on the team, you’ll play a key role in designing and building scalable systems that power how customers manage and activate their data. Partnering closely with product managers, data scientists, and other platform teams, you’ll help define scope, translate complex data and UX problems into practical implementations, and build intuitive workflows that give customers confidence in their audiences. This role leans frontend, with a strong focus on crafting thoughtful, reusable components and seamless user experiences using technologies like TypeScript, React, Python, and Django. There are ample opportunities for growth given the scope of this role and the team’s central role in Klaviyo’s product.\nHow You Will Make a Difference:\n\nYou will be a core member of the PLS team, working on impactful customer-facing features that will make our product the best in the industry.\nYou will work on creating easy-to-use editors that are highly performant.\nYou will work closely with Product, Design, and Data Science to provide the best experience for our customers.\nYou will mentor team members and drive initiatives that help the team learn new skills.\n\nWho You Are:\n\n5+ years of experience in full-stack development with strong hands-on skills in React, Redux, JavaScript, HTML, and CSS, along with familiarity with general web best practices.\nHas a track record of delivering and shipping work powered by or accelerated through AI.\nExperience conducting code reviews and running a robust testing cycle using automated testing practices and frameworks, including end-to-end and integration tests (e.g., cypress, pytest).\nExperienced with RESTful and GraphQL APIs, and evolving APIs and data models to support product success.\nYou take ownership of your work—from requirements and edge cases to implementation and testing—and are motivated by solving tough problems with others.\nProven track record of leading complex, multi-quarter projects involving cross-team collaboration and being accountable for their outcomes\n\nTechnologies We Use (not exhaustive):\n\nReact, TypeScript, Redux\nPython, Django\nAmazon Web Services (EC2, RDS, Aurora, S3, etc.), Terraform, and other DevOps tools\nMySQL, RabbitMQ, Redis, ProxySQL\nWe use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.Please see the independent bias audit report covering our use of Covey hereMassachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n\nOur salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\nIn addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \nYour recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.Base Pay Range For US Locations:$148,000—$222,000 USDThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\nGet to Know Klaviyo\nWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\nAI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \nBy participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\nKlaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\nIMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\n\nBy clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).",1784777455000,"2026-07-23 05:31:25","2026-07-02T14:02:38.000Z",148000,222000,{"jsonldValid":24,"jsonld":27},1784968952462]