[{"data":1,"prerenderedAt":107},["ShallowReactive",2],{"$fn08gjf7qsoNIuHZxxeh0qrCN2oYfhfaIICEKM9KZZ98":3,"$feytaDByaNv3bPnI2MW507ThVw4MIFZHdRFIl1dG2HQQ":26},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":23,"schema":24},"996c8b36e94f1b596ea44bf106f084206da9b8a40651690a54eabf7aef733656","73156f376423bd7cefe4ea645e05c9ab60f6cbde304c853047342b5ec06c3e71","associate-director-conversion-and-retention-apac-at-qs-quacquarelli-symonds-1d13bd143d","Associate Director, Conversion and Retention (APAC)","QS Quacquarelli Symonds","https://cdn.jobboardwise.com/logo/qs.com","Enabling motivated people anywhere in the world to fulfil their potential through higher education.","Higher Education","Kuala Lumpur",false,[16],"Contract","Marketing","\u003Cp>Role: Associate Director, Conversion and Retention (APAC)\u003C/p>\n\u003Cp>Location: Kuala Lumpur, London\u003C/p>\n\u003Cp>Job type: Full time, permanent – hybrid\u003Cspan> \u003C/span> \u003C/p>\n\n\u003Cp>\u003Cem>This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week.\u003C/em>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>Why QS?\u003C/p>\n\n\u003Cp>At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally.\u003C/p>\n\n\u003Cp>Our commitment to people development is recognised globally: QS is a Gold-accredited Investors in People organisation, placing us among the top 28% of workplaces worldwide. Our company values underpin everything we do – we collaborate, respect and support each other.\u003C/p>\n\n\u003Cp>It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.\u003C/p>\n\n\u003Cp>Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.\u003C/p>\n\n\u003Cp>At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.\u003C/p>\n\n\u003Cp>We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day.\u003C/p>\n\n\u003Cp>As an Associate Director, Conversion and Retention, this is what you’ll be doing:\u003C/p>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>As Associate Director, Conversion & Retention (APAC), you are responsible for leading QS's student conversion and enrolment operations across the APAC region, ensuring the successful achievement of enrolment outcomes for our university partners while delivering an exceptional student experience throughout the admissions journey.\u003C/p>\n\u003Cp>You provide strategic leadership, operational governance and people leadership across a diverse portfolio of university clients, delivery teams, locations and engagement channels. Through effective management of people, processes, technology and performance, you drive sustainable improvements in conversion outcomes, operational efficiency and service quality.\u003C/p>\n\u003Cp>This role is accountable for translating enrolment targets into actionable operational strategies, ensuring resources are optimised, risks are proactively managed and performance is continuously improved through data-led decision making. You will identify opportunities to enhance student engagement, strengthen service delivery and leverage technology, automation and AI-enabled solutions to drive measurable impact.\u003C/p>\n\u003Cp>As a senior leader within Student Success, you are responsible for developing leadership capability, building high-performing teams and creating a culture of accountability, innovation and continuous improvement. You will work closely with internal stakeholders and university partners to ensure operational priorities align with client objectives, business goals and future growth opportunities.\u003C/p>\n\u003Cp>Success in this role requires balancing immediate operational delivery with long-term strategic planning, workforce development and organisational transformation. You are expected to think strategically, act proactively and lead with a global mindset while delivering exceptional outcomes across the APAC region.\u003C/p>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>Role responsibilities\u003C/p>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>As Associate Director, Conversion & Retention (APAC), you are accountable for the achievement of enrolment outcomes across your portfolio of university partners. You are responsible for translating enrolment targets into operational strategies that drive student engagement, conversion and enrolment performance at scale.\u003C/p>\n\u003Cp>Through effective forecasting, performance management and data-led decision making, you ensure teams remain focused on the activities that have the greatest impact on enquiry-to-application, offer-to-enrolment and accepted-to-enrolment outcomes. You identify risks early, establish appropriate recovery strategies and ensure performance remains aligned to business and client objectives.\u003C/p>\n\u003Cp>You are responsible for ensuring the organisation has the capability, capacity and operational foundations required to deliver consistently exceptional results. This includes workforce planning, resource optimisation, quality assurance, service delivery performance and operational governance across multiple teams, locations and delivery channels.\u003C/p>\n\u003Cp>You ensure resources are deployed effectively, operational standards are maintained and continuous improvement remains embedded in day-to-day operations. By leveraging technology, automation, AI-enabled solutions and best-practice operating models, you drive improvements in efficiency, service quality and student experience while maintaining a high-performing, scalable operation.\u003C/p>\n\u003Cp>You play a critical leadership role in developing future capability across the business through the growth of leaders, teams and strategic partnerships. Working closely with Managers and Team Leaders, you build leadership capability, strengthen accountability and create clear pathways for development and succession.\u003C/p>\n\u003Cp>At the same time, you act as a trusted partner to internal stakeholders and university clients, influencing decisions, supporting strategic initiatives and ensuring operational priorities remain aligned with enrolment objectives. Through strong collaboration, continuous innovation and a commitment to excellence, you help shape the future direction of Student Success across APAC while contributing to QS's global conversion and retention strategy.\u003C/p>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>Enrolment Outcomes\u003C/p>\n\u003Cul>\n\u003Cli>Own and drive achievement of enrolment targets across the portfolio.\u003C/li>\n\u003Cli>Improve conversion rates across enquiry-to-application, offer-to-enrolment and accepted-to-enrolment performance.\u003C/li>\n\u003Cli>Ensure student engagement strategies are effective and aligned to conversion and enrolment outcomes.\u003C/li>\n\u003Cli>Ensure team and individual performance is connected to enrolment outcomes, with clear understanding of how each role contributes to positive impact.\u003C/li>\n\u003Cli>Regularly review performance, identify emerging risks and implement changes or recovery strategies to reset performance when required.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>Workforce Planning & Resource Optimisation\u003C/p>\n\u003Cul>\n\u003Cli>Ensure adequate workforce coverage to maintain operational SLAs at all times.\u003C/li>\n\u003Cli>Forecast future workforce demand through close monitoring of historical data and expected demand.\u003C/li>\n\u003Cli>Manage overall operating hours across regions, taking account of public holidays and specific client contractual obligations to ensure SLAs, including answer rates and coverage expectations, are achieved.\u003C/li>\n\u003Cli>Work with the Associate Director, Student Success (EMEA), to understand global peaks and troughs and provide or accept support from the global team when required.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>Quality Assurance & Operational Excellence\u003C/p>\n\u003Cul>\n\u003Cli>Own regional QA outcomes, identify and resolve issues, and highlight Gold Standard efforts across the broader workforce.\u003C/li>\n\u003Cli>Review QA trends and support Managers and Team Leaders with appropriate improvement plans.\u003C/li>\n\u003Cli>Drive consistency across all teams and delivery environments.\u003C/li>\n\u003Cli>Identify opportunities to improve the student experience through operational and service improvements.\u003C/li>\n\u003Cli>Evaluate AI-enabled QA solutions and identify opportunities to enhance quality and operational effectiveness.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>Internal Stakeholder Engagement\u003C/p>\n\u003Cul>\n\u003Cli>Maintain open communication and respond efficiently and effectively to colleagues in order to resolve Student Success-related challenges.\u003C/li>\n\u003Cli>Escalate issues early and engage with relevant colleagues to mitigate risks and resolve challenges.\u003C/li>\n\u003Cli>Participate in internal meetings, planning and strategy sessions that support the overall client partnership, client satisfaction, renewals and new business opportunities.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>Training, Capability & Future Workforce Development\u003C/p>\n\u003Cul>\n\u003Cli>Build tomorrow's conversion experts through exceptional decision making about the candidates we onboard.\u003C/li>\n\u003Cli>Create role-based training and development plans that build capability and support future workforce requirements.\u003C/li>\n\u003Cli>Optimise existing Student Success HubSpot assets, including Playbooks, Snippets and the use of AI Assistants.\u003C/li>\n\u003Cli>Assess existing ways of working and processes to ensure the employee experience is efficient, effective and connected to end outcomes, including reconciliation processes and reporting requirements.\u003C/li>\n\u003Cli>Develop leadership capability across Managers and Team Leaders and support clear pathways for succession and future growth.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>Client Engagement & Strategic Partnership\u003C/p>\n\u003Cul>\n\u003Cli>Participate in client discussions to present operational updates, service enhancements and service strategy.\u003C/li>\n\u003Cli>Understand client-level targets and associated connections or implications for internal strategy and operational priorities.\u003C/li>\n\u003C/ul>\n\n\u003Cp>Leadership Expectations\u003C/p>\n\u003Cp>As an Associate Director, you are expected to:\u003C/p>\n\u003Cul>\n\u003Cli>Take ownership.\u003C/li>\n\u003Cli>Make decisions.\u003C/li>\n\u003Cli>Anticipate problems.\u003C/li>\n\u003Cli>Drive action.\u003C/li>\n\u003Cli>Lead positively.\u003C/li>\n\u003Cli>Develop others.\u003C/li>\n\u003Cli>Create accountability.\u003C/li>\n\u003Cli>Embrace innovation.\u003C/li>\n\u003Cli>Think globally while delivering regionally.\u003C/li>\n\u003Cli>Balance immediate operational priorities with longer-term strategic objectives.\u003C/li>\n\u003Cli>Lead through others and create the conditions for high-performing teams to succeed.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>Key skills and experience:\u003C/p>\n\n\u003Cp>An exceptional Associate Director:\u003C/p>\n\u003Cul>\n\u003Cli>Delivers enrolment targets consistently.\u003C/li>\n\u003Cli>Creates a high-performing culture with clear accountability.\u003C/li>\n\u003Cli>Maintains strong operational discipline across teams, locations and delivery channels.\u003C/li>\n\u003Cli>Develops future leaders and strengthens leadership capability.\u003C/li>\n\u003Cli>Uses data and insight to drive effective decisions and actions.\u003C/li>\n\u003Cli>Improves quality and student experience outcomes.\u003C/li>\n\u003Cli>Strengthens client relationships and contributes to successful partnerships.\u003C/li>\n\u003Cli>Embraces innovation responsibly, including the effective use of technology, automation and AI-enabled solutions.\u003C/li>\n\u003Cli>Builds strong internal partnerships and influences effectively across the organisation.\u003C/li>\n\u003Cli>Balances immediate operational needs with long-term strategic thinking and organisational development.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>Experience\u003C/p>\n\u003Cul>\n\u003Cli>Management-level leadership experience or above within student recruitment, admissions, enrolment management, customer success, student services or contact centre operations.\u003C/li>\n\u003Cli>Experience managing leaders and geographically dispersed teams.\u003C/li>\n\u003Cli>Experience owning performance outcomes within a KPI-, SLA- or target-driven environment.\u003C/li>\n\u003Cli>Experience working with complex service-delivery models across multiple stakeholders.\u003C/li>\n\u003Cli>Experience analysing data and translating insights into operational actions.\u003C/li>\n\u003Cli>Experience leading change, transformation and continuous improvement initiatives.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>Skills & Knowledge\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor's degree in Business or a related discipline.\u003C/li>\n\u003Cli>Strong commercial and operational acumen.\u003C/li>\n\u003Cli>Advanced stakeholder management skills.\u003C/li>\n\u003Cli>Workforce planning and resource management capability.\u003C/li>\n\u003Cli>Strong forecasting and performance management expertise.\u003C/li>\n\u003Cli>Ability to influence outcomes through collaboration and leadership.\u003C/li>\n\u003Cli>Excellent communication and presentation skills.\u003C/li>\n\u003Cli>Experience using CRMs, reporting and operational systems.\u003C/li>\n\u003Cli>Understanding of AI, automation and digital engagement technologies.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>Personal Attributes\u003C/p>\n\u003Cul>\n\u003Cli>Strategic thinker.\u003C/li>\n\u003Cli>Data driven decision maker.\u003C/li>\n\u003Cli>Proactive and solutions-focused.\u003C/li>\n\u003Cli>Adaptable and resilient.\u003C/li>\n\u003Cli>Curious and innovative.\u003C/li>\n\u003Cli>Student and client focused.\u003C/li>\n\u003Cli>Collaborative and inclusive leader.\u003C/li>\n\u003C/ul>\n\n\u003Cp>So, who are we and what do we do?\u003C/p>\n\n\u003Cp>QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.\u003C/p>\n\n\u003Cp>We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.\u003C/p>\n\n\u003Cp>Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.\u003C/p>\n\n\u003Cp>Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.\u003C/p>\n\n\u003Cp>With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?\u003C/p>\n\n\u003Cp>We take investing in our people very seriously.\u003C/p>\n\n\u003Cp>As standard you will have:\u003C/p>\n\n\u003Cul>\n\u003Cli>Competitive base salary  \u003C/li>\n\u003Cli>Access to an annual bonus scheme (for qualifying roles only) \u003C/li>\n\u003Cli>20 days annual leave, plus public holidays \u003C/li>\n\u003Cli>Generous maternity and paternity leave  \u003C/li>\n\u003Cli>Access to an Employee Assistance Programme (EAP) and MiCare health \u003C/li>\n\u003Cli>A vibrant social environment and multicultural and multinational culture \u003C/li>\n\u003C/ul>\n\n\u003Cp>But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:\u003C/p>\n\n\u003Cul>\n\u003Cli>Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation\u003C/li>\n\u003Cli>A focus on welfare which is led by our global wellness team, with mental health first aiders globally\u003C/li>\n\u003Cli>Access to a variety of diversity and inclusion initiatives and groups\u003C/li>\n\u003Cli>Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event\u003C/li>\n\u003Cli>Support for volunteering and study leave\u003C/li>\n\u003Cli>Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips\u003C/li>\n\u003Cli>Options to join our outstanding global Mentorship programme\u003C/li>\n\u003C/ul>\n\n\u003Cp>Like what you’ve heard? Great, apply now!\u003C/p>\n\n\u003Cp>As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.\u003C/p>\n\n\u003Cp>Equal opportunities\u003C/p>\n\n\u003Cp>\u003Cem>QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. \u003C/em>\u003C/p>\n\n\u003Cp>Please keep an eye on your spam / junk email folder for correspondence from BambooHR\u003C/p>","Role: Associate Director, Conversion and Retention (APAC) Location: Kuala Lumpur, London Job type: Full time, permanent – hybrid This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week. Why QS? At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our commitment to people development is recognised globally: QS is a Gold-accredited Investors in People organisation, placing us among the top 28% of workplaces worldwide. Our company values underpin everything we do – we collaborate, respect and support each other. It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector. We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. As an Associate Director, Conversion and Retention, this is what you’ll be doing: As Associate Director, Conversion & Retention (APAC), you are responsible for leading QS's student conversion and enrolment operations across the APAC region, ensuring the successful achievement of enrolment outcomes for our university partners while delivering an exceptional student experience throughout the admissions journey. You provide strategic leadership, operational governance and people leadership across a diverse portfolio of university clients, delivery teams, locations and engagement channels. Through effective management of people, processes, technology and performance, you drive sustainable improvements in conversion outcomes, operational efficiency and service quality. This role is accountable for translating enrolment targets into actionable operational strategies, ensuring resources are optimised, risks are proactively managed and performance is continuously improved through data-led decision making. You will identify opportunities to enhance student engagement, strengthen service delivery and leverage technology, automation and AI-enabled solutions to drive measurable impact. As a senior leader within Student Success, you are responsible for developing leadership capability, building high-performing teams and creating a culture of accountability, innovation and continuous improvement. You will work closely with internal stakeholders and university partners to ensure operational priorities align with client objectives, business goals and future growth opportunities. Success in this role requires balancing immediate operational delivery with long-term strategic planning, workforce development and organisational transformation. You are expected to think strategically, act proactively and lead with a global mindset while delivering exceptional outcomes across the APAC region. Role responsibilities As Associate Director, Conversion & Retention (APAC), you are accountable for the achievement of enrolment outcomes across your portfolio of university partners. You are responsible for translating enrolment targets into operational strategies that drive student engagement, conversion and enrolment performance at scale. Through effective forecasting, performance management and data-led decision making, you ensure teams remain focused on the activities that have the greatest impact on enquiry-to-application, offer-to-enrolment and accepted-to-enrolment outcomes. You identify risks early, establish appropriate recovery strategies and ensure performance remains aligned to business and client objectives. You are responsible for ensuring the organisation has the capability, capacity and operational foundations required to deliver consistently exceptional results. This includes workforce planning, resource optimisation, quality assurance, service delivery performance and operational governance across multiple teams, locations and delivery channels. You ensure resources are deployed effectively, operational standards are maintained and continuous improvement remains embedded in day-to-day operations. By leveraging technology, automation, AI-enabled solutions and best-practice operating models, you drive improvements in efficiency, service quality and student experience while maintaining a high-performing, scalable operation. You play a critical leadership role in developing future capability across the business through the growth of leaders, teams and strategic partnerships. Working closely with Managers and Team Leaders, you build leadership capability, strengthen accountability and create clear pathways for development and succession. At the same time, you act as a trusted partner to internal stakeholders and university clients, influencing decisions, supporting strategic initiatives and ensuring operational priorities remain aligned with enrolment objectives. Through strong collaboration, continuous innovation and a commitment to excellence, you help shape the future direction of Student Success across APAC while contributing to QS's global conversion and retention strategy. Enrolment Outcomes Own and drive achievement of enrolment targets across the portfolio. Improve conversion rates across enquiry-to-application, offer-to-enrolment and accepted-to-enrolment performance. Ensure student engagement strategies are effective and aligned to conversion and enrolment outcomes. Ensure team and individual performance is connected to enrolment outcomes, with clear understanding of how each role contributes to positive impact. Regularly review performance, identify emerging risks and implement changes or recovery strategies to reset performance when required. Workforce Planning & Resource Optimisation Ensure adequate workforce coverage to maintain operational SLAs at all times. Forecast future workforce demand through close monitoring of historical data and expected demand. Manage overall operating hours across regions, taking account of public holidays and specific client contractual obligations to ensure SLAs, including answer rates and coverage expectations, are achieved. Work with the Associate Director, Student Success (EMEA), to understand global peaks and troughs and provide or accept support from the global team when required. Quality Assurance & Operational Excellence Own regional QA outcomes, identify and resolve issues, and highlight Gold Standard efforts across the broader workforce. Review QA trends and support Managers and Team Leaders with appropriate improvement plans. Drive consistency across all teams and delivery environments. Identify opportunities to improve the student experience through operational and service improvements. Evaluate AI-enabled QA solutions and identify opportunities to enhance quality and operational effectiveness. Internal Stakeholder Engagement Maintain open communication and respond efficiently and effectively to colleagues in order to resolve Student Success-related challenges. Escalate issues early and engage with relevant colleagues to mitigate risks and resolve challenges. Participate in internal meetings, planning and strategy sessions that support the overall client partnership, client satisfaction, renewals and new business opportunities. Training, Capability & Future Workforce Development Build tomorrow's conversion experts through exceptional decision making about the candidates we onboard. Create role-based training and development plans that build capability and support future workforce requirements. Optimise existing Student Success HubSpot assets, including Playbooks, Snippets and the use of AI Assistants. Assess existing ways of working and processes to ensure the employee experience is efficient, effective and connected to end outcomes, including reconciliation processes and reporting requirements. Develop leadership capability across Managers and Team Leaders and support clear pathways for succession and future growth. Client Engagement & Strategic Partnership Participate in client discussions to present operational updates, service enhancements and service strategy. Understand client-level targets and associated connections or implications for internal strategy and operational priorities. Leadership Expectations As an Associate Director, you are expected to: Take ownership. Make decisions. Anticipate problems. Drive action. Lead positively. Develop others. Create accountability. Embrace innovation. Think globally while delivering regionally. Balance immediate operational priorities with longer-term strategic objectives. Lead through others and create the conditions for high-performing teams to succeed. Key skills and experience: An exceptional Associate Director: Delivers enrolment targets consistently. Creates a high-performing culture with clear accountability. Maintains strong operational discipline across teams, locations and delivery channels. Develops future leaders and strengthens leadership capability. Uses data and insight to drive effective decisions and actions. Improves quality and student experience outcomes. Strengthens client relationships and contributes to successful partnerships. Embraces innovation responsibly, including the effective use of technology, automation and AI-enabled solutions. Builds strong internal partnerships and influences effectively across the organisation. Balances immediate operational needs with long-term strategic thinking and organisational development. Experience Management-level leadership experience or above within student recruitment, admissions, enrolment management, customer success, student services or contact centre operations. Experience managing leaders and geographically dispersed teams. Experience owning performance outcomes within a KPI-, SLA- or target-driven environment. Experience working with complex service-delivery models across multiple stakeholders. Experience analysing data and translating insights into operational actions. Experience leading change, transformation and continuous improvement initiatives. Skills & Knowledge Bachelor's degree in Business or a related discipline. Strong commercial and operational acumen. Advanced stakeholder management skills. Workforce planning and resource management capability. Strong forecasting and performance management expertise. Ability to influence outcomes through collaboration and leadership. Excellent communication and presentation skills. Experience using CRMs, reporting and operational systems. Understanding of AI, automation and digital engagement technologies. Personal Attributes Strategic thinker. Data driven decision maker. Proactive and solutions-focused. Adaptable and resilient. Curious and innovative. Student and client focused. Collaborative and inclusive leader. So, who are we and what do we do? QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education? We take investing in our people very seriously. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 20 days annual leave, plus public holidays Generous maternity and paternity leave Access to an Employee Assistance Programme (EAP) and MiCare health A vibrant social environment and multicultural and multinational culture But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event Support for volunteering and study leave Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what you’ve heard? Great, apply now! As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. Please keep an eye on your spam / junk email folder for correspondence from BambooHR",0,1791232665000,"2026-10-05 22:42:30","USD",{"jsonldValid":14,"jsonld":25},"",{"jobs":27},[28,41,57,74,92,100],{"id":29,"applyToken":30,"slug":31,"title":32,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":13,"remote":14,"employmentType":33,"department":35,"content_html":36,"content_text":37,"years":20,"createdAt":38,"updatedAtISO":39,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":23,"schema":40},"b36335de1939994c2b3950bbee53eef51009114a68bf5990efa89a1572e378aa","321424fad9020d213e0fbdb1522871a5ddc2db9974fe27e881f4dd369ba4042b","senior-marketing-executive-at-qs-quacquarelli-symonds-ee8e0c2e66","Senior Marketing Executive",[34],"Full-time","Other","\u003Cp>\u003Cspan>Role: Senior Marketing Executive \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan>Location: Kuala Lumpur, Malaysia\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan>Job type: Full time, Permanent – Hybrid\u003C/span>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>Why QS?\u003C/p>\n\n\u003Cp>At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.\u003C/p>\n\n\u003Cp>It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.\u003C/p>\n\n\u003Cp>Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.\u003C/p>\n\n\u003Cp>At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.\u003C/p>\n\n\u003Cp>We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023) – recognition of the respect, trust and appreciation that drive our culture every day and as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.\u003C/p>\n\n\u003Cp>As a \u003Cspan>Senior Marketing Executive\u003C/span>, this is what you’ll be doing:\u003Cbr>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>\u003Cspan>At QS, you will turn audience insight into timely, useful communications for 13 conferences and summits and our publication portfolio, including Midweek Brief, QS NewsBites and QS Insights Magazine. \u003C/span> \u003C/p>\n\u003Cp>\u003Cspan>You will connect strategy with delivery: building emails and audience segments in HubSpot, creating dashboards, briefing creative and paid-media activity, and coordinating colleagues across Content, Social, PPC, Creative, Events and Delegate Sales.\u003C/span> \u003C/p>\n\u003Cp>\u003Cspan>This is a hands-on role for someone who enjoys moving between strategic campaign planning and detailed execution. Your work will help the right audiences discover QS \u003C/span>\u003Cspan>B2B conferences\u003C/span>\u003Cspan> and content, strengthen registration and engagement, and give teams clear evidence for better decisions - supporting our mission to help people fulfil their potential through higher education.\u003C/span> \u003Cbr>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>\u003Cspan>\u003Cspan>R\u003Cspan>ole res\u003C/span>ponsibilities:\u003C/span>\u003C/span>\u003C/p>\n\n\u003Cp>\u003Cspan>You will take ownership of the following responsibilities:\u003C/span> \u003C/p>\n\n\u003Cul>\n\u003Cli>\u003Cspan>\u003Cspan>Campaign ownership: \u003C/span>\u003C/span>\u003Cspan>Own integrated marketing planning and delivery across 13 conferences and summits and recurring publications, balancing portfolio priorities, registration goals and audience needs.\u003C/span> \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cspan>\u003Cspan>Email marketing: \u003C/span>\u003C/span>\u003Cspan>Plan, build, schedule, test and optimise responsive emails in HubSpot, including personalisation, links, mobile rendering, accessibility, consent and deliverability checks.\u003C/span> \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cspan>\u003Cspan>Audience segmentation: \u003C/span>\u003C/span>\u003Cspan>Build reusable active and static lists using combinations of contact and company data, interests, geography, job role and seniority, lifecycle, event history, form activity, page and email engagement, and recency; apply exclusions and suppression rules accurately.\u003C/span> \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cspan>\u003Cspan>Dashboards and insight: \u003C/span>\u003C/span>\u003Cspan>Create and maintain HubSpot dashboards and reports covering email, audience growth, registrations and sources, website and landing-page conversion, PPC, cost per lead or registration, and campaign readiness; turn findings into clear recommendations and tests.\u003C/span> \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cspan>\u003Cspan>Creative and content briefing: \u003C/span>\u003C/span>\u003Cspan>Develop clear, original briefs for Content, Creative, Social and PPC, defining the objective, audience insight, proposition, message hierarchy, deliverables, specifications, call to action, timings and success measures.\u003C/span> \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cspan>\u003Cspan>PPC and channel coordination: \u003C/span>\u003C/span>\u003Cspan>Partner with paid-media and social specialists on targeting, messaging, creative, landing pages and UTM tracking; review performance and recommend practical improvements.\u003C/span> \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cspan>\u003Cspan>Event and delegate communications: \u003C/span>\u003C/span>\u003Cspan>Manage event communications across Cvent or similar platforms, event apps, websites and email journeys, including launch, speaker and sponsor, visa, venue, weeks-to-go, survey and post-event activity.\u003C/span> \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cspan>\u003Cspan>CRM and audience growth: \u003C/span>\u003C/span>\u003Cspan>Maintain data hygiene, list quality, audience growth and enrichment, and use survey and engagement data to support retention, future-event marketing and ROI reporting.\u003C/span> \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cspan>\u003Cspan>Hands-on delivery: \u003C/span>\u003C/span>\u003Cspan>Complete detailed operational tasks such as email assembly, list building, link checks, tracker updates, asset follow-up, folder administration and reporting while contributing to campaign strategy.\u003C/span> \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cspan>\u003Cspan>Cross-team collaboration: \u003C/span>\u003C/span>\u003Cspan>Work closely with Content, Social, PPC, Creative, Events and Sales teams to coordinate assets, approvals, deadlines and readiness; identify risks early and solve problems constructively.\u003C/span> \u003C/li>\n\u003Cli>\u003Cspan>\u003Cspan>Responsible AI use: \u003C/span>\u003C/span>\u003Cspan>Form an independent point of view and a sound brief before using ChatGPT or other generative AI; use AI to accelerate ideation, drafting, analysis and QA while challenging outputs, \u003Cspan>verifying facts and logic, protecting data and retaining final accountability.\u003C/span>\u003C/span>\u003Cbr>\n\n\u003C/li>\n\u003Cli>\u003Cspan>\u003Cspan>\u003Cspan>Any other duties that fall within the purpose and scope of the role.\u003C/span>\u003C/span>\u003C/span>\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cspan>\u003Cspan>Key skills and experience\u003C/span>\u003C/span> \u003C/p>\n\n\u003Cp>\u003Cspan>We welcome applicants from different professional, educational and career pathways. What matters most is clear evidence that you can apply the following skills:\u003C/span> \u003C/p>\n\u003Cul>\n\u003Cli>\u003Cspan>Strong hands-on HubSpot capability, including the email builder, forms, properties, active and static lists, multi-field segmentation, exclusions and suppressions, dashboards and reporting.\u003C/span> \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cspan>Proven ability to build and quality-assure responsive, personalised emails and diagnose deliverability, engagement and conversion issues.\u003C/span> \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cspan>Ability to translate complex audience criteria and contact behaviours into clear, accurate segment logic, including consent and suppression requirements.\u003C/span> \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cspan>Strong analytical and critical-thinking skills: you frame problems, test assumptions, interpret incomplete or conflicting information, explain trade-offs and recommend evidence-based action.\u003C/span> \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cspan>Ability to develop useful creative and campaign briefs independently, combined with an innovative and practical approach to problem solving.\u003C/span> \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cspan>Confident, responsible use of ChatGPT or comparable generative AI, with disciplined prompting, verification, iteration, privacy judgement and ownership of the final output.\u003C/span> \u003C/li>\n\u003Cli>\u003Cspan>Working knowledge of integrated digital marketing, including email, PPC, social, landing pages, conversion metrics and UTM tracking.\u003C/span> \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>\u003Cspan>Useful, but not essential\u003C/span>\u003C/p>\n\u003Cul>\n\u003Cli>Experience marketing to higher-education audiences, institutions or sector partners.\u003C/li>\n\u003Cli>Experience with conferences or summits, delegate communications, Cvent or event apps, publications or newsletters.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>So, who are we and what do we do?\u003Cbr>\u003Cbr>QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.\u003Cbr>\u003Cbr>We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.\u003Cbr>\u003Cbr>Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.\u003Cbr>\u003Cbr>Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.\u003Cbr>\u003Cbr>With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?\u003C/p>\n\u003Cp>\u003Cbr>\u003Cspan>\u003Cspan>We take investing in our people very seriously.\u003C/span>\u003Cbr>\u003C/span>\u003Cbr>As standard you will have: \u003Cbr>\u003Cbr>\u003C/p>\n\u003Cul>\n\u003Cli>Competitive base salary\u003C/li>\n\u003Cli>Access to an annual bonus scheme (for qualifying roles only)\u003C/li>\n\u003Cli>20 days annual leave, plus public holidays\u003C/li>\n\u003Cli>Generous maternity and paternity leave\u003C/li>\n\u003Cli>Access to an Employee Assistance Programme (EAP) and MiCare health\u003C/li>\n\u003Cli>A vibrant social environment and multicultural and multinational culture\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cspan>But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:\u003C/span>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cul>\n\u003Cli>Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation\u003C/li>\n\u003Cli>A focus on welfare which is led by our global wellness team, with mental health first aiders globally\u003C/li>\n\u003Cli>Access to a variety of diversity and inclusion initiatives and groups\u003C/li>\n\u003Cli>Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event\u003C/li>\n\u003Cli>Support for volunteering and study leave\u003Cbr>\u003C/li>\n\u003Cli>Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips \u003C/li>\n\u003Cli>Options to join our outstanding global Mentorship programme\u003C/li>\n\u003Cli>Brand new breakout and relaxing spaces in office\u003C/li>\n\u003C/ul>\n\n\u003Cp>Like what you’ve heard? Great, apply now!\u003C/p>\n\n\u003Cp>As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.\u003C/p>\n\n\u003Cp>\u003Cspan>\u003Cspan>Equal opportunities\u003C/span>\u003Cbr>\u003C/span>\u003Cbr>\u003C/p>\n\u003Cp>\u003Cspan>\u003Cem>QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. \u003C/em>\u003C/span>\u003C/p>","Role: Senior Marketing Executive Location: Kuala Lumpur, Malaysia Job type: Full time, Permanent – Hybrid Why QS? At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other. It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector. We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023) – recognition of the respect, trust and appreciation that drive our culture every day and as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive. As a Senior Marketing Executive , this is what you’ll be doing: At QS, you will turn audience insight into timely, useful communications for 13 conferences and summits and our publication portfolio, including Midweek Brief, QS NewsBites and QS Insights Magazine. You will connect strategy with delivery: building emails and audience segments in HubSpot, creating dashboards, briefing creative and paid-media activity, and coordinating colleagues across Content, Social, PPC, Creative, Events and Delegate Sales. This is a hands-on role for someone who enjoys moving between strategic campaign planning and detailed execution. Your work will help the right audiences discover QS B2B conferences and content, strengthen registration and engagement, and give teams clear evidence for better decisions - supporting our mission to help people fulfil their potential through higher education. R ole res ponsibilities: You will take ownership of the following responsibilities: Campaign ownership: Own integrated marketing planning and delivery across 13 conferences and summits and recurring publications, balancing portfolio priorities, registration goals and audience needs. Email marketing: Plan, build, schedule, test and optimise responsive emails in HubSpot, including personalisation, links, mobile rendering, accessibility, consent and deliverability checks. Audience segmentation: Build reusable active and static lists using combinations of contact and company data, interests, geography, job role and seniority, lifecycle, event history, form activity, page and email engagement, and recency; apply exclusions and suppression rules accurately. Dashboards and insight: Create and maintain HubSpot dashboards and reports covering email, audience growth, registrations and sources, website and landing-page conversion, PPC, cost per lead or registration, and campaign readiness; turn findings into clear recommendations and tests. Creative and content briefing: Develop clear, original briefs for Content, Creative, Social and PPC, defining the objective, audience insight, proposition, message hierarchy, deliverables, specifications, call to action, timings and success measures. PPC and channel coordination: Partner with paid-media and social specialists on targeting, messaging, creative, landing pages and UTM tracking; review performance and recommend practical improvements. Event and delegate communications: Manage event communications across Cvent or similar platforms, event apps, websites and email journeys, including launch, speaker and sponsor, visa, venue, weeks-to-go, survey and post-event activity. CRM and audience growth: Maintain data hygiene, list quality, audience growth and enrichment, and use survey and engagement data to support retention, future-event marketing and ROI reporting. Hands-on delivery: Complete detailed operational tasks such as email assembly, list building, link checks, tracker updates, asset follow-up, folder administration and reporting while contributing to campaign strategy. Cross-team collaboration: Work closely with Content, Social, PPC, Creative, Events and Sales teams to coordinate assets, approvals, deadlines and readiness; identify risks early and solve problems constructively. Responsible AI use: Form an independent point of view and a sound brief before using ChatGPT or other generative AI; use AI to accelerate ideation, drafting, analysis and QA while challenging outputs, verifying facts and logic, protecting data and retaining final accountability. Any other duties that fall within the purpose and scope of the role. Key skills and experience We welcome applicants from different professional, educational and career pathways. What matters most is clear evidence that you can apply the following skills: Strong hands-on HubSpot capability, including the email builder, forms, properties, active and static lists, multi-field segmentation, exclusions and suppressions, dashboards and reporting. Proven ability to build and quality-assure responsive, personalised emails and diagnose deliverability, engagement and conversion issues. Ability to translate complex audience criteria and contact behaviours into clear, accurate segment logic, including consent and suppression requirements. Strong analytical and critical-thinking skills: you frame problems, test assumptions, interpret incomplete or conflicting information, explain trade-offs and recommend evidence-based action. Ability to develop useful creative and campaign briefs independently, combined with an innovative and practical approach to problem solving. Confident, responsible use of ChatGPT or comparable generative AI, with disciplined prompting, verification, iteration, privacy judgement and ownership of the final output. Working knowledge of integrated digital marketing, including email, PPC, social, landing pages, conversion metrics and UTM tracking. Useful, but not essential Experience marketing to higher-education audiences, institutions or sector partners. Experience with conferences or summits, delegate communications, Cvent or event apps, publications or newsletters. So, who are we and what do we do? QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education? We take investing in our people very seriously. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 20 days annual leave, plus public holidays Generous maternity and paternity leave Access to an Employee Assistance Programme (EAP) and MiCare health A vibrant social environment and multicultural and multinational culture But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event Support for volunteering and study leave Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Brand new breakout and relaxing spaces in office Like what you’ve heard? Great, apply now! As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.",1788919737000,"2026-09-10 11:39:59",{"jsonldValid":14,"jsonld":25},{"id":42,"applyToken":43,"slug":44,"title":45,"companyname":46,"companylogo":25,"city":47,"country":48,"remote":14,"employmentType":49,"department":35,"content_html":50,"content_text":51,"years":20,"createdAt":52,"updatedAtISO":53,"postedAtISO":54,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":55,"schema":56},"c57647b72126c49531fd5b22c56d7ec8b571a1ff76cacb699a9cb0102b1b07c1","84ad3876ea9bafb161ad67193a2d1a8d77d1058eeab15072cd360cd0e8e04b09","digital-marketing-specialist-at-gartner-ef157bc38e","Digital Marketing Specialist","gartner","Gurgaon - Cyber Park","India",[34],"\u003Cp>Global Sales Strategy & Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in annual revenue and working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force comprised of more than 5,000 associates who sell to every major function, industry and market sector around the world.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>\u003Cu>About the role:\u003C/u>\u003C/b>\u003C/p>\u003Cp>The role is a part of the Global Marketing team in GSSO. Within GSSO, the Global Marketing team designs digital and in-person marketing programs to help prospective customers understand how Gartner’s insights, advice, and tools can help them achieve the mission critical priorities that drive organizational performance. The team accelerates sales activity by attracting, engaging and converting prospects through the delivery of compelling experiences across the buyer journey.\u003C/p>\u003Cbr>\u003Cp>The Email Marketing Specialist will join the Digital Acquisition team and will work on organizing and managing email communications to clients and/or prospects. Specific duties include but are not limited to list management, email development and deployment using Eloqua 10, metric pulls and analysis, and testing of new approaches to email communication. This position will have the opportunity to develop business skills and acquire a broad understanding of Gartner with growth opportunities in digital marketing.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>\u003Cu>What you will do:\u003C/u>\u003C/b>\u003C/p>\u003Cp>\u003Cb>Production\u003C/b>\u003C/p>\u003Cp>●  Manage deployment of inbound and outbound email communications\u003C/p>\u003Cp>●  Create HTML files for email deployment\u003C/p>\u003Cp>●  Set up, test, and deploy emails tied to specific lists\u003C/p>\u003Cp>●  Assist with distribution list creation and alignment\u003C/p>\u003Cp>●  Help maintain the communications calendar to ensure right balance of outreach and timely completion of material\u003C/p>\u003Cp>●  Contribute to various production tracking reports\u003C/p>\u003Cp>●  Collaborate with stakeholders and peers effectively to gather campaign production requirements and ensure appropriate audiences are reached effectively at the optimal times with the ideal message\u003C/p>\u003Cp>●  Conduct QA/QC as needed\u003C/p>\u003Cp>●  Help identify opportunities for business process improvement and implementation of new technologies\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Analysis\u003C/b>\u003C/p>\u003Cp>●  Assist with analysis to determine email effectiveness\u003C/p>\u003Cp>●  Create reports and dashboards on email and web product performance. Identify opportunities for improvement based on performance\u003C/p>\u003Cp>●  Recommend changes to optimize programs based on analytical findings, business/industry best practices and current business needs\u003C/p>\u003Cbr>\u003Cp>\u003Cb>\u003Cu>What you will need:\u003C/u>\u003C/b>\u003C/p>\u003Cp>●  Bachelor’s degree in arts or sciences\u003C/p>\u003Cp>●  Industry experience of minimum 2 years\u003C/p>\u003Cp>●  Good Excel skills and ability to work with Formulas and formatting in Excel\u003C/p>\u003Cp>●  Experience of working with global stakeholders\u003C/p>\u003Cp>●  Experience of Eloqua or similar Marketing Automation tool\u003C/p>\u003Cp>●  Experience of HTML is preferred\u003C/p>\u003Cp>●  Excellent oral and written communication skills\u003C/p>\u003Cp>●  Strong attention to detail\u003C/p>\u003Cp>●  Exceptional client service ethic\u003C/p>\u003Cp>●  Strong work ethic and willingness to take ownership for wide-ranging responsibilities\u003C/p>\u003Cp>●  Superior problem-solving ability and ability to think “outside the box.”\u003C/p>\u003Cp>●  Ability to form and test hypotheses with available data and industry/corporate best practices\u003C/p>\u003Cp>●  Tolerance for ambiguity and self-drive to operate in an entrepreneurial setting\u003C/p>\u003Cp>●  Proven ability of managing tasks from beginning to end with strict adherence to deadlines\u003C/p>\u003Cbr>\u003Cp>\u003Cb>\u003Cu>What you will get\u003C/u>:\u003C/b>\u003C/p>\u003Cp>●  Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!\u003C/p>\u003Cp>●  Collaborative, team-oriented culture that embraces diversity\u003C/p>\u003Cp>●  Professional development and unlimited growth opportunities\u003C/p>\u003Cbr>\u003Cp>#LI-SJ1 #GSSO\u003C/p>\u003Cp>\u003Cb>Who are we? \u003C/b>\u003C/p>\u003Cp>At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.\u003C/p>\u003Cp>Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.\u003C/p>\u003Cp>Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.\u003C/p>\u003Cp>\u003Cb>What makes Gartner a great place to work? \u003C/b>\u003C/p>\u003Cp>Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.\u003C/p>\u003Cp>We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.\u003C/p>\u003Cp>Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.\u003C/p>\u003Cp>We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.\u003C/p>\u003Cp>\u003Cb>Gartner is the world authority on AI\u003C/b>\u003C/p>\u003Cp>At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.\u003C/p>\u003Cp>It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.\u003C/p>\u003Cp>\u003Cb>What do we offer? \u003C/b>\u003C/p>\u003Cp>Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.\u003C/p>\u003Cp>In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.\u003C/p>\u003Cp>Ready to grow your career with Gartner? Join us.\u003C/p>\u003Cp>\u003Cbr>The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.\u003C/p>\u003Cp>Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.\u003C/p>Job Requisition ID:114444\u003Cp>By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.\u003C/p>\u003Cp>Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy\u003C/p>\u003Cp>\u003Cbr>\u003Cb>For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.\u003C/b>\u003C/p>","Global Sales Strategy & Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in annual revenue and working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force comprised of more than 5,000 associates who sell to every major function, industry and market sector around the world. About the role: The role is a part of the Global Marketing team in GSSO. Within GSSO, the Global Marketing team designs digital and in-person marketing programs to help prospective customers understand how Gartner’s insights, advice, and tools can help them achieve the mission critical priorities that drive organizational performance. The team accelerates sales activity by attracting, engaging and converting prospects through the delivery of compelling experiences across the buyer journey. The Email Marketing Specialist will join the Digital Acquisition team and will work on organizing and managing email communications to clients and/or prospects. Specific duties include but are not limited to list management, email development and deployment using Eloqua 10, metric pulls and analysis, and testing of new approaches to email communication. This position will have the opportunity to develop business skills and acquire a broad understanding of Gartner with growth opportunities in digital marketing. What you will do: Production ● Manage deployment of inbound and outbound email communications ● Create HTML files for email deployment ● Set up, test, and deploy emails tied to specific lists ● Assist with distribution list creation and alignment ● Help maintain the communications calendar to ensure right balance of outreach and timely completion of material ● Contribute to various production tracking reports ● Collaborate with stakeholders and peers effectively to gather campaign production requirements and ensure appropriate audiences are reached effectively at the optimal times with the ideal message ● Conduct QA/QC as needed ● Help identify opportunities for business process improvement and implementation of new technologies Analysis ● Assist with analysis to determine email effectiveness ● Create reports and dashboards on email and web product performance. Identify opportunities for improvement based on performance ● Recommend changes to optimize programs based on analytical findings, business/industry best practices and current business needs What you will need: ● Bachelor’s degree in arts or sciences ● Industry experience of minimum 2 years ● Good Excel skills and ability to work with Formulas and formatting in Excel ● Experience of working with global stakeholders ● Experience of Eloqua or similar Marketing Automation tool ● Experience of HTML is preferred ● Excellent oral and written communication skills ● Strong attention to detail ● Exceptional client service ethic ● Strong work ethic and willingness to take ownership for wide-ranging responsibilities ● Superior problem-solving ability and ability to think “outside the box.” ● Ability to form and test hypotheses with available data and industry/corporate best practices ● Tolerance for ambiguity and self-drive to operate in an entrepreneurial setting ● Proven ability of managing tasks from beginning to end with strict adherence to deadlines What you will get : ● Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more! ● Collaborative, team-oriented culture that embraces diversity ● Professional development and unlimited growth opportunities #LI-SJ1 #GSSO Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:114444 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.",1791429812000,"2026-10-08 05:27:31","Posted Today","INR",{"jsonldValid":14,"jsonld":25},{"id":58,"applyToken":59,"slug":60,"title":61,"companyname":62,"companylogo":63,"companyTagline":64,"companyIndustry":65,"city":66,"country":67,"remote":14,"employmentType":68,"department":35,"content_html":69,"content_text":70,"years":20,"createdAt":71,"updatedAtISO":72,"postedAtISO":54,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":23,"schema":73},"77322a9f8997ae5ec6acdcf50a215f86d665283884c8480455b6293995c1a99e","a3ecabad4a1ced32fa447d8d3ee8d7ab681b91039f182362a4d39ba8e3b87ff4","digital-marketing-strategist-at-crosscountry-mortgage-llc-e34e394d70","Digital Marketing Strategist","CrossCountry Mortgage, LLC","https://cdn.jobboardwise.com/logo/crosscountrymortgage.com","NMLS3029","Financial Services","LC10530 - 2160 Superior Avenue","United States",[34],"\u003Cp>CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.\u003C/p>\u003Cp>\u003Cb>A culture where you can grow! \u003C/b>CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.\u003C/p>\u003Cp>CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.\u003C/p>\u003Cp>\u003Cb>Position Overview:\u003C/b> \u003C/p>\u003Cp>The Digital Marketing Strategist is responsible for the hands-on execution and day-to-day management of marketing programs that support CrossCountry Mortgage’s corporate strategic marketing initiatives and retail Loan Officers. \u003C/p>\u003Cp>\u003Cspan>\u003C/span> \u003C/p>\u003Cp>This role manages marketing programs across digital and traditional channels, including paid media, customer data platform (CDP) campaigns, direct mail, and other lead generation, engagement, and retention initiatives. The Digital Marketing Strategist works across internal teams, external partners, marketing platforms, and Loan Officers to execute and expand programs that build awareness, drive engagement, generate qualified mortgage leads, and deepen relationships with existing customers. \u003C/p>\u003Cp>\u003Cspan>\u003C/span> \u003C/p>\u003Cp>This role requires strong ownership, attention to detail, organization, sound judgment, and follow through. The Digital Marketing Strategist is expected to independently manage assigned work from request through completion, proactively track open items and deadlines, identify next steps, and communicate progress, risks, or issues. \u003C/p>\u003Cp>\u003Cspan>\u003C/span> \u003C/p>\u003Cp>Success in this role requires proactive communication, curiosity, strong execution skillset, and the ability to consistently deliver accurate work in a fast-paced environment. \u003C/p>\u003Cp>\u003Cspan>\u003C/span> \u003C/p>\u003Cp>\u003Cb>Job Responsibilities:\u003C/b> \u003C/p>\u003Cul>\u003Cli>Manage the setup, launch, ongoing management, and optimization of marketing campaigns across digital channels (Google Ads, Meta, and programmatic), CDP, landing pages, direct mail, and other marketing initiatives. Oversee creative, dates, budgets, targeting, tracking pixels, and other campaign requirements to ensure accurate and complete execution. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Lead Loan Officer facing meetings, training, and demonstrations by clearly explaining marketing programs, answering questions, and providing guidance and recommendations. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Monitor campaign and program performance, maintain reporting, and use campaign data to identify trends, opportunities, and recommend improvements. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Partner with creative, digital, analytics, technology, compliance, finance, and other internal teams to execute marketing initiatives, resolve issues, and support payment, billing, and reconciliation of marketing expenses. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Collaborate with external vendors and platform partners while maintaining ownership of follow ups, open items, and issue resolution. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Proactively communicate project status, risks, delays, discrepancies, and recommended next steps to appropriate stakeholders. Use sound judgment to identify issues and potential solutions, determine when to take action, seek clarification, or escalate. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Collaborate with marketing leadership to identify opportunities to improve processes, expand successful programs, and strengthen overall marketing performance. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Manage multiple priorities, deadlines, and open items while proactively driving work forward. \u003C/li>\u003C/ul>\u003Cp>\u003Cspan>\u003C/span> \u003C/p>\u003Cp>\u003Cb>Qualifications and Skills:\u003C/b> \u003C/p>\u003Cul>\u003Cli>3+ years of experience in marketing, digital marketing, campaign management, marketing technology, or a related role. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Experience executing and managing multi channel marketing campaigns across setup, launch, ongoing management, optimization, and completion, including channels and technologies such as paid media and marketing automation. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Experience analyzing campaign performance and using data, analytics, testing, and audience insights to identify opportunities and recommend improvements. Understanding of audience targeting, A/B testing, conversion measurement, and marketing analytics. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Strong project management and organizational skills, with the ability to manage multiple priorities, deadlines, and follow-ups while driving assignments through completion. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Exceptional attention to detail and commitment to accuracy, with the ability to thoroughly review and QA work before delivery or launch. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Strong problem solving and sound judgment, with the ability to identify next steps, recommend solutions, recognize when clarification is needed, and appropriately escalate issues. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Strong written and verbal communication skills, with the ability to translate direction into execution, ask thoughtful questions, and proactively communicate progress, risks, changes, and outstanding needs. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Ability to collaborate effectively across creative, digital, analytics, technology, compliance, finance, and external partners while independently managing assigned work. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Ability to learn new marketing platforms, processes, programs, and business concepts quickly and apply that knowledge independently. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>Experience supporting local, multi location, field facing, or sales facing marketing programs preferred. \u003C/li>\u003C/ul>\u003Cp>\u003Cspan>\u003C/span> \u003C/p>\u003Cp>\u003Cspan>\u003C/span> \u003C/p>\u003Cp>This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. \u003C/p>\u003Cbr>\u003Cp>CrossCountry Mortgage, LLC offers \u003Cb>MORE\u003C/b> than a job, we offer a career. Apply now to begin your path to success! careersatccm.com\u003Cbr> \u003C/p>\u003Cp>CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com\u003C/p>\u003Cp>\u003Cb>California residents:\u003C/b> Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.\u003Cbr> \u003C/p>\u003Cp>\u003Cb>CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).\u003C/b> \u003Cb>The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.\u003C/b>\u003Cbr> \u003C/p>\u003Cp>\u003Cb>CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit \u003C/b>www.NMLSConsumerAccess.org\u003Cb>. \u003C/b>\u003C/p>","CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Digital Marketing Strategist is responsible for the hands-on execution and day-to-day management of marketing programs that support CrossCountry Mortgage’s corporate strategic marketing initiatives and retail Loan Officers. This role manages marketing programs across digital and traditional channels, including paid media, customer data platform (CDP) campaigns, direct mail, and other lead generation, engagement, and retention initiatives. The Digital Marketing Strategist works across internal teams, external partners, marketing platforms, and Loan Officers to execute and expand programs that build awareness, drive engagement, generate qualified mortgage leads, and deepen relationships with existing customers. This role requires strong ownership, attention to detail, organization, sound judgment, and follow through. The Digital Marketing Strategist is expected to independently manage assigned work from request through completion, proactively track open items and deadlines, identify next steps, and communicate progress, risks, or issues. Success in this role requires proactive communication, curiosity, strong execution skillset, and the ability to consistently deliver accurate work in a fast-paced environment. Job Responsibilities: Manage the setup, launch, ongoing management, and optimization of marketing campaigns across digital channels (Google Ads, Meta, and programmatic), CDP, landing pages, direct mail, and other marketing initiatives. Oversee creative, dates, budgets, targeting, tracking pixels, and other campaign requirements to ensure accurate and complete execution. Lead Loan Officer facing meetings, training, and demonstrations by clearly explaining marketing programs, answering questions, and providing guidance and recommendations. Monitor campaign and program performance, maintain reporting, and use campaign data to identify trends, opportunities, and recommend improvements. Partner with creative, digital, analytics, technology, compliance, finance, and other internal teams to execute marketing initiatives, resolve issues, and support payment, billing, and reconciliation of marketing expenses. Collaborate with external vendors and platform partners while maintaining ownership of follow ups, open items, and issue resolution. Proactively communicate project status, risks, delays, discrepancies, and recommended next steps to appropriate stakeholders. Use sound judgment to identify issues and potential solutions, determine when to take action, seek clarification, or escalate. Collaborate with marketing leadership to identify opportunities to improve processes, expand successful programs, and strengthen overall marketing performance. Manage multiple priorities, deadlines, and open items while proactively driving work forward. Qualifications and Skills: 3+ years of experience in marketing, digital marketing, campaign management, marketing technology, or a related role. Experience executing and managing multi channel marketing campaigns across setup, launch, ongoing management, optimization, and completion, including channels and technologies such as paid media and marketing automation. Experience analyzing campaign performance and using data, analytics, testing, and audience insights to identify opportunities and recommend improvements. Understanding of audience targeting, A/B testing, conversion measurement, and marketing analytics. Strong project management and organizational skills, with the ability to manage multiple priorities, deadlines, and follow-ups while driving assignments through completion. Exceptional attention to detail and commitment to accuracy, with the ability to thoroughly review and QA work before delivery or launch. Strong problem solving and sound judgment, with the ability to identify next steps, recommend solutions, recognize when clarification is needed, and appropriately escalate issues. Strong written and verbal communication skills, with the ability to translate direction into execution, ask thoughtful questions, and proactively communicate progress, risks, changes, and outstanding needs. Ability to collaborate effectively across creative, digital, analytics, technology, compliance, finance, and external partners while independently managing assigned work. Ability to learn new marketing platforms, processes, programs, and business concepts quickly and apply that knowledge independently. Experience supporting local, multi location, field facing, or sales facing marketing programs preferred. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org .",1791426545000,"2026-10-08 04:34:33",{"jsonldValid":14,"jsonld":25},{"id":75,"applyToken":76,"slug":77,"title":45,"companyname":78,"companylogo":79,"companyTagline":80,"companyIndustry":81,"city":82,"country":67,"remote":14,"employmentType":83,"department":35,"content_html":84,"content_text":85,"years":20,"createdAt":86,"updatedAtISO":87,"postedAtISO":88,"hasSalary":14,"salaryMin":89,"salaryMax":90,"currency":23,"schema":91},"a51957a9bd3c764be9c4188de783cd37436cd0ca465e00277311ae1d0a0907a3","c6f509166bd26f621fce6a777e876c2f5b82d45f60afa8c303c7ebc00e9aa126","digital-marketing-specialist-at-amarok-security-4813b316b8","AMAROK Security","https://cdn.jobboardwise.com/logo/amarok.com","Ultimate Perimeter Security","Security and Investigations","South Carolina",[34],"\u003Cp>\u003Cstrong>Company Info\u003C/strong>\u003C/p>\n\u003Cp>AMAROK is the Nation’s leader in the Perimeter security industry providing asset protection to over 9,000 properties Nationwide. Market leaders in multiple commercial industries rely on our multi-layered, solar-powered perimeter security solution to protect their assets 24/7/365.\u003C/p>\n\u003Cp>\u003Cstrong>About this position\u003C/strong>\u003C/p>\n\u003Cp>The Marketing team is the owner of the AMAROK brand, responsible for educating the market and curbing our awareness issue and generating high-quality inbound leads that generate sales. As a Digital Marketing Specialist, you will play a pivotal role in accelerating growth by transforming brand awareness into a predictable engine for revenue and market expansion. You will be responsible for planning, implementing, and managing the company’s overall search engine optimization (SEO) and pay-per-click (PPC) strategy. Ultimately, the position elevates AMAROK's digital presence across modern search landscapes, ensuring the company outpaces competitors, captures high-intent market demand, and maximizes return on marketing investment. \u003C/p>\n\u003Cp>\u003Cstrong>Essential Job Functions \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Develop and execute AMAROK's organic and paid search strategies across SEO, SEM, AEO, and GEO to drive measurable results.\u003C/li>\n\u003Cli>Build and optimize website content and technical SEO to improve search visibility and ROI maximization. \u003C/li>\n\u003Cli>Regularly perform thorough keywords research.\u003C/li>\n\u003Cli>Partner with external digital agencies to manage and scale paid campaigns across search, social, display, and emerging AI platforms.\u003C/li>\n\u003Cli>Deliver PPC campaigns to the most relevant and effective networks based on analysis.\u003C/li>\n\u003Cli>Tracking, reporting and analyzing website analytics, PPC initiatives, and campaigns.\u003C/li>\n\u003Cli>Manage campaign budgets, tracking, and reporting while aligning performance data with CRM and marketing automation platforms.\u003C/li>\n\u003Cli>Monitor budget and ad spend to ensure optimizing spend for ROI.\u003C/li>\n\u003Cli>Keep abreast of the latest SEO, PPC and digital marketing trends and best practices.\u003C/li>\n\u003Cli>Extensive understanding of attribution and tracking from digital efforts into CRM and Marketing Automation Platform (Pardot, etc).\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Requirements\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>3-5 years of experience on search engine marketing (SEM) campaigns and SEO\u003C/li>\n\u003Cli>Proficient with hands on experience working in Google Analytics, Google Ads, Microsoft Advertising, Excel or Google Sheets, and other performance marketing tools\u003C/li>\n\u003Cli>Experience with Facebook Ads, LinkedIn, or other paid social and display networks\u003C/li>\n\u003Cli>Hands-on experience using AI advertising tools for automated bidding, audience targeting, and creative testing.\u003C/li>\n\u003Cli>Solid understanding of conversion tracking, multi-touch attribution, landing page optimization, and ROI measurement.\u003C/li>\n\u003Cli>Strong analytical, communication, project management, and collaborative skills across internal teams and agency partners.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Compensation range is based on experience and geographical location. Average yearly compensation range $90,000 - $115,000.\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Why AMAROK?\u003C/strong>\u003C/p>\n\u003Cp>AMAROK has been recognized as one of South Carolina’s top companies to work for several years running! We are driven by our core values and strive to facilitate a greater sense of purpose in our career opportunities. Our leadership team is dedicated to providing a work environment that is collaborative and fun with a healthy work / life balance. \u003C/p>\n\u003Cp>A generous benefits package is offered to all full-time employees:\u003C/p>\n\u003Cul>\n\u003Cli>Health Benefits (Medical, Dental & Vision)\u003C/li>\n\u003Cli>Matching 401K retirement plan\u003C/li>\n\u003Cli>FSA & HSA Account\u003C/li>\n\u003Cli>Tuition Reimbursement Program\u003C/li>\n\u003Cli>Short & Long-term disability\u003C/li>\n\u003Cli>Life Insurance\u003C/li>\n\u003Cli>Career advancement\u003C/li>\n\u003Cli>Generous PTO\u003C/li>\n\u003C/ul>\n\u003Cp>Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.\u003C/p>\n\u003Cp>Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here – https://amarok.com/privacy-policy/ \u003C/p>","Company Info AMAROK is the Nation’s leader in the Perimeter security industry providing asset protection to over 9,000 properties Nationwide. Market leaders in multiple commercial industries rely on our multi-layered, solar-powered perimeter security solution to protect their assets 24/7/365. About this position The Marketing team is the owner of the AMAROK brand, responsible for educating the market and curbing our awareness issue and generating high-quality inbound leads that generate sales. As a Digital Marketing Specialist, you will play a pivotal role in accelerating growth by transforming brand awareness into a predictable engine for revenue and market expansion. You will be responsible for planning, implementing, and managing the company’s overall search engine optimization (SEO) and pay-per-click (PPC) strategy. Ultimately, the position elevates AMAROK's digital presence across modern search landscapes, ensuring the company outpaces competitors, captures high-intent market demand, and maximizes return on marketing investment. Essential Job Functions Develop and execute AMAROK's organic and paid search strategies across SEO, SEM, AEO, and GEO to drive measurable results. Build and optimize website content and technical SEO to improve search visibility and ROI maximization. Regularly perform thorough keywords research. Partner with external digital agencies to manage and scale paid campaigns across search, social, display, and emerging AI platforms. Deliver PPC campaigns to the most relevant and effective networks based on analysis. Tracking, reporting and analyzing website analytics, PPC initiatives, and campaigns. Manage campaign budgets, tracking, and reporting while aligning performance data with CRM and marketing automation platforms. Monitor budget and ad spend to ensure optimizing spend for ROI. Keep abreast of the latest SEO, PPC and digital marketing trends and best practices. Extensive understanding of attribution and tracking from digital efforts into CRM and Marketing Automation Platform (Pardot, etc). Requirements 3-5 years of experience on search engine marketing (SEM) campaigns and SEO Proficient with hands on experience working in Google Analytics, Google Ads, Microsoft Advertising, Excel or Google Sheets, and other performance marketing tools Experience with Facebook Ads, LinkedIn, or other paid social and display networks Hands-on experience using AI advertising tools for automated bidding, audience targeting, and creative testing. Solid understanding of conversion tracking, multi-touch attribution, landing page optimization, and ROI measurement. Strong analytical, communication, project management, and collaborative skills across internal teams and agency partners. Compensation range is based on experience and geographical location. Average yearly compensation range $90,000 - $115,000. Why AMAROK? AMAROK has been recognized as one of South Carolina’s top companies to work for several years running! We are driven by our core values and strive to facilitate a greater sense of purpose in our career opportunities. Our leadership team is dedicated to providing a work environment that is collaborative and fun with a healthy work / life balance. A generous benefits package is offered to all full-time employees: Health Benefits (Medical, Dental & Vision) Matching 401K retirement plan FSA & HSA Account Tuition Reimbursement Program Short & Long-term disability Life Insurance Career advancement Generous PTO Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here – https://amarok.com/privacy-policy/",1791416151000,"2026-10-08 01:38:41","2026-10-07T10:14:57-04:00",90000,115000,{"jsonldValid":14,"jsonld":25},{"id":93,"applyToken":94,"slug":95,"title":45,"companyname":78,"companylogo":79,"companyTagline":80,"companyIndustry":81,"city":82,"country":67,"remote":14,"employmentType":96,"department":35,"content_html":84,"content_text":85,"years":20,"createdAt":86,"updatedAtISO":97,"postedAtISO":98,"hasSalary":14,"salaryMin":89,"salaryMax":90,"currency":23,"schema":99},"34475f0440f8ecfe5ad04006c9d74f8c4109e41eca32463b5bd3c59c1fc65a3a","fc1d71416b4830f6a960914c654c9ed1303cdede542cfe21d886590ae2c3fc6d","digital-marketing-specialist-at-amarok-security-bb9f430c32",[34],"2026-10-08 01:38:40","2026-10-07T10:14:52-04:00",{"jsonldValid":14,"jsonld":25},{"id":101,"applyToken":102,"slug":103,"title":45,"companyname":78,"companylogo":79,"companyTagline":80,"companyIndustry":81,"city":82,"country":67,"remote":14,"employmentType":104,"department":35,"content_html":84,"content_text":85,"years":20,"createdAt":86,"updatedAtISO":87,"postedAtISO":105,"hasSalary":14,"salaryMin":89,"salaryMax":90,"currency":23,"schema":106},"0193b96e03e32ce6f3d55781ff99c03d741519003217a9f2aae92e3b720254c1","d918f4aeb483d17ff1680e94ec838b286faa7fb483874680937d62956613f7dc","digital-marketing-specialist-at-amarok-security-cec97ca800",[34],"2026-10-07T10:14:55-04:00",{"jsonldValid":14,"jsonld":25},1791448971361]