[{"data":1,"prerenderedAt":109},["ShallowReactive",2],{"$fJ4JQNdkxHQIttbf_5er9VlQ0cN5Zq5p-Nhife-R-FJA":3,"$fFqvkXJxnb4O5nnUWfelGyni6LIfKJkwypxTSbyWKXvc":30},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":24,"salaryMin":25,"salaryMax":26,"currency":27,"schema":28},"106576db6a0fdfa125dad830b33132b9933e3cddf2450a9e8d7749ca0b163fa3","content-writer-at-triple-whale-0c35e84a89","Content Writer","Triple Whale","https://logo.clearbit.com/triplewhale.com","The agent-powered intelligence platform built for faster, more confident decisions across your entire brand.","Software Development","Remote- US","Remote- Us",true,[16],"Full-time","Marketing","\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.\u003C/p>\n\u003Cp>We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.\u003C/p>\n\u003Cp>More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.\u003C/p>\n\u003Ch3>What You're Applying for\u003C/h3>\n\u003Cp>Triple Whale is growing, and so is our need for high-quality, high-impact content. We’re looking for a versatile content marketer who can help us scale our content engine while turning Triple Whale’s proprietary ecommerce and advertising data into stories the market actually cares about.\u003C/p>\n\u003Cp>This role is critical to fueling our brand storytelling, product launches, partner marketing initiatives, and data-driven thought leadership. We need a Content Writer who can not only write clearly, but also identify the “so what” inside complex ecommerce data and translate it into compelling reports, blogs, social concepts, executive POVs, and campaign assets.\u003C/p>\n\u003Ch3>What You’ll Do \u003C/h3>\n\u003Cul>\n\u003Cli>Support key content programs across a wide set of initiatives \u003C/li>\n\u003Cli>Write blogs, long form guides, and campaign content for product launches\u003C/li>\n\u003Cli>Analyze and produce data-driven benchmarks reports from Triple Whale's proprietary ad performance data\u003C/li>\n\u003Cli>Partner with BI, data, product marketing, and subject-matter experts to scope data requests, interpret findings, and validate takeaways\u003C/li>\n\u003Cli>Create content designed to perform across both traditional search and AI discovery surfaces (Google AI Overviews, ChatGPT, Perplexity, Claude, etc.)\u003C/li>\n\u003Cli>Contribute co-branded assets with key partners (Klaviyo, Postscript, ShipBob & more)\u003C/li>\n\u003Cli>Ghostwrite bylines and executive thought leadership content\u003C/li>\n\u003C/ul>\n\u003Ch3>What You’ll Bring\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>SaaS content marketing experience:\u003C/strong> You’ve created content that drives engagement and conversions in a B2B software environment\u003C/li>\n\u003Cli>\u003Cstrong>Ecommerce experience:\u003C/strong> You know the lingo, the trends, and the pain points of direct-to-consumer brands\u003C/li>\n\u003Cli>\u003Cstrong>Data-driven storytelling: \u003C/strong>You’re comfortable working with ecommerce ad performance data, and you know how to turn numbers into a clear, compelling narrative\u003C/li>\n\u003Cli>\u003Cstrong>Content versatility: \u003C/strong>You’re comfortable writing blog posts, reports, playbooks, marketing collateral, and lifecycle emails\u003C/li>\n\u003Cli>\u003Cstrong>Content distribution instincts:\u003C/strong> You can identify the strongest hooks, data points, quotes, and takeaways from a piece of content, then translate them into promotional content\u003C/li>\n\u003Cli>\u003Cstrong>AI fluency: \u003C/strong>You use AI as a co-pilot to speed up the content production process, while bringing the original thinking, judgment, and voice that make content worth reading\u003C/li>\n\u003Cli>\u003Cstrong>Executional excellence: \u003C/strong>You have the resourcefulness to take a project from concept to completion\u003C/li>\n\u003Cli>\u003Cstrong>Collaborative mindset:\u003C/strong> You're excited to work closely with marketers, PMs, analysts, execs, and agency partners\u003C/li>\n\u003Cli>\u003Cstrong>Triple Whale experience is a major bonus.\u003C/strong>\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Base Compensation Range: $85,000 - $108,000\u003C/p>\n\u003Cp>Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\u003C/p>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.\nWe pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.\nMore than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.\nWhat You're Applying for\nTriple Whale is growing, and so is our need for high-quality, high-impact content. We’re looking for a versatile content marketer who can help us scale our content engine while turning Triple Whale’s proprietary ecommerce and advertising data into stories the market actually cares about.\nThis role is critical to fueling our brand storytelling, product launches, partner marketing initiatives, and data-driven thought leadership. We need a Content Writer who can not only write clearly, but also identify the “so what” inside complex ecommerce data and translate it into compelling reports, blogs, social concepts, executive POVs, and campaign assets.\nWhat You’ll Do \n\nSupport key content programs across a wide set of initiatives \nWrite blogs, long form guides, and campaign content for product launches\nAnalyze and produce data-driven benchmarks reports from Triple Whale's proprietary ad performance data\nPartner with BI, data, product marketing, and subject-matter experts to scope data requests, interpret findings, and validate takeaways\nCreate content designed to perform across both traditional search and AI discovery surfaces (Google AI Overviews, ChatGPT, Perplexity, Claude, etc.)\nContribute co-branded assets with key partners (Klaviyo, Postscript, ShipBob & more)\nGhostwrite bylines and executive thought leadership content\n\nWhat You’ll Bring\n\nSaaS content marketing experience: You’ve created content that drives engagement and conversions in a B2B software environment\nEcommerce experience: You know the lingo, the trends, and the pain points of direct-to-consumer brands\nData-driven storytelling: You’re comfortable working with ecommerce ad performance data, and you know how to turn numbers into a clear, compelling narrative\nContent versatility: You’re comfortable writing blog posts, reports, playbooks, marketing collateral, and lifecycle emails\nContent distribution instincts: You can identify the strongest hooks, data points, quotes, and takeaways from a piece of content, then translate them into promotional content\nAI fluency: You use AI as a co-pilot to speed up the content production process, while bringing the original thinking, judgment, and voice that make content worth reading\nExecutional excellence: You have the resourcefulness to take a project from concept to completion\nCollaborative mindset: You're excited to work closely with marketers, PMs, analysts, execs, and agency partners\nTriple Whale experience is a major bonus.\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nBase Compensation Range: $85,000 - $108,000\nOur compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote",0,1780392643000,"2026-06-02 11:31:29","2026-05-27T13:53:47.000Z",false,85000,108000,"USD",{"jsonldValid":24,"jsonld":29},"",{"jobs":31},[32,45,55,75,86,95],{"id":33,"slug":34,"title":35,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":36,"country":37,"remote":14,"employmentType":38,"department":17,"content_html":39,"content_text":40,"years":20,"createdAt":41,"updatedAtISO":42,"postedAtISO":43,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":27,"schema":44},"2606c6f6385a694c1715888f9f3a962be607df427e561e25aa1768351cffbbb8","customer-success-manager-emea-smb-growth-at-triple-whale-4054072cd3","Customer Success Manager, EMEA — SMB/Growth","Remote- UK","Remote- Uk",[16],"\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.\u003C/p>\n\u003Cp>We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.\u003C/p>\n\u003Cp>More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.\u003C/p>\n\u003Ch2>\u003Cstrong>Why Triple Whale Needs You\u003C/strong>\u003C/h2>\n\u003Cp>This is not a passive relationship management role. It's a hands-on, technically demanding position where you'll be the first person a brand trusts with their data stack — and the last thing standing between them and churn.\u003C/p>\n\u003Cp>As a CSM on the Growth team, you'll guide a high-volume book of eCommerce brands through the full onboarding lifecycle — owning every technical configuration, every kickoff call, and every moment where the platform either clicks or doesn't. Once a brand is live, you stay in their corner as a scaled, data-driven consultant across a shared inbox, live chat, and office hours model.\u003C/p>\n\u003Cp>The people who thrive here move fast, think in systems, love solving technical puzzles for non-technical users, and genuinely care about whether a brand succeeds.\u003C/p>\n\u003Ch2>\u003Cstrong>What You'll Do\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Own an active book of onboardings end-to-end — from kickoff call through nurture — operating with speed, ownership, and clear communication at every step.\u003C/li>\n\u003Cli>Run structured kickoff calls that map each customer's tech stack, stakeholders, and goals before diving into configuration.\u003C/li>\n\u003Cli>Guide customers through Triple Pixel installation: enabling Theme App Embed and Checkout Web Pixel in Shopify, validating with live URL tests, and advising on third-party/landing page installs via GTM.\u003C/li>\n\u003Cli>Configure and validate UTM and tracking parameters (tw_source, tw_campaign, tw_ad_id) with platform-specific dynamic tokens, ensuring Triple Whale attribution is capturing data accurately across all paid channels.\u003C/li>\n\u003Cli>Connect and troubleshoot core\u003Cstrong> \u003C/strong>integrations — Meta, Google Ads, TikTok, Klaviyo, Google Sheets, Slack — preventing feature-blockers before they happen.\u003C/li>\n\u003Cli>Walk customers through the Summary and Attribution dashboards — validating clean data, configuring Custom Metrics (CM1/CM2, blended ROAS), and explaining attribution model selection (Triple Attribution, Last Click, First Click, Linear) based on their business use case.\u003C/li>\n\u003Cli>Manage your onboarding and success pipelines in HubSpot, tracking health and milestone progress from kickoff through renewal.\u003C/li>\n\u003Cli>Collaborate with Sales on unresponsive customers and with Support on technical escalations, keeping onboarding velocity high across your entire book.\u003C/li>\n\u003Cli>Manage a high-volume, scaled customer portfolio through shared inbox, live chat, and office hours — driving retention and satisfaction in a fast-paced, largely automated environment.\u003C/li>\n\u003Cli>Proactively identify churn risk early: monitor usage patterns, flag cost-based objections, and develop resolution strategies before the renewal conversation.\u003C/li>\n\u003Cli>Drive expansion by identifying upsell opportunities within the Growth segment and collaborating cross-functionally to move them forward.\u003C/li>\n\u003Cli>Contribute to the continued development of the Triple Whale customer experience — improving playbooks, surfacing common friction points, and helping the team get better every quarter.\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>What You'll Bring\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Experience supporting customers in the eCommerce or marketing technology space — ideally within a SaaS environment.\u003C/li>\n\u003Cli>Demonstrated comfort with technical setup and configuration: you don't need to be an engineer, but you need to be the kind of person who learns a new platform thoroughly and can confidently walk someone else through it.\u003C/li>\n\u003Cli>Familiarity with the eCommerce marketing stack — Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, UTM tracking — is a strong advantage.\u003C/li>\n\u003Cli>Prior high-volume customer success, customer support, or SDR experience; you know how to manage a large book of accounts without letting things fall through the cracks.\u003C/li>\n\u003Cli>Superb written and verbal communication skills — you can translate complex technical concepts into clear, actionable guidance for operators who are experts in their business, not in analytics.\u003C/li>\n\u003Cli>Strong organizational skills and comfort managing multiple onboardings simultaneously in a fast-moving, process-driven environment.\u003C/li>\n\u003Cli>A natural sense of ownership: you're the kind of person who tracks things down, follows up proactively, and doesn't wait to be asked.\u003C/li>\n\u003Cli>Positive, high-energy, service-oriented mindset — customers feel your investment in their success.\u003C/li>\n\u003Cli>Comfort driving negotiation and renewal conversations to positive outcomes.\u003C/li>\n\u003Cli>Thrives in collaborative team environments and embraces change as the product and processes continue to evolve.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\u003C/p>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.\nWe pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.\nMore than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.\nWhy Triple Whale Needs You\nThis is not a passive relationship management role. It's a hands-on, technically demanding position where you'll be the first person a brand trusts with their data stack — and the last thing standing between them and churn.\nAs a CSM on the Growth team, you'll guide a high-volume book of eCommerce brands through the full onboarding lifecycle — owning every technical configuration, every kickoff call, and every moment where the platform either clicks or doesn't. Once a brand is live, you stay in their corner as a scaled, data-driven consultant across a shared inbox, live chat, and office hours model.\nThe people who thrive here move fast, think in systems, love solving technical puzzles for non-technical users, and genuinely care about whether a brand succeeds.\nWhat You'll Do\n\nOwn an active book of onboardings end-to-end — from kickoff call through nurture — operating with speed, ownership, and clear communication at every step.\nRun structured kickoff calls that map each customer's tech stack, stakeholders, and goals before diving into configuration.\nGuide customers through Triple Pixel installation: enabling Theme App Embed and Checkout Web Pixel in Shopify, validating with live URL tests, and advising on third-party/landing page installs via GTM.\nConfigure and validate UTM and tracking parameters (tw_source, tw_campaign, tw_ad_id) with platform-specific dynamic tokens, ensuring Triple Whale attribution is capturing data accurately across all paid channels.\nConnect and troubleshoot core integrations — Meta, Google Ads, TikTok, Klaviyo, Google Sheets, Slack — preventing feature-blockers before they happen.\nWalk customers through the Summary and Attribution dashboards — validating clean data, configuring Custom Metrics (CM1/CM2, blended ROAS), and explaining attribution model selection (Triple Attribution, Last Click, First Click, Linear) based on their business use case.\nManage your onboarding and success pipelines in HubSpot, tracking health and milestone progress from kickoff through renewal.\nCollaborate with Sales on unresponsive customers and with Support on technical escalations, keeping onboarding velocity high across your entire book.\nManage a high-volume, scaled customer portfolio through shared inbox, live chat, and office hours — driving retention and satisfaction in a fast-paced, largely automated environment.\nProactively identify churn risk early: monitor usage patterns, flag cost-based objections, and develop resolution strategies before the renewal conversation.\nDrive expansion by identifying upsell opportunities within the Growth segment and collaborating cross-functionally to move them forward.\nContribute to the continued development of the Triple Whale customer experience — improving playbooks, surfacing common friction points, and helping the team get better every quarter.\n\nWhat You'll Bring\n\nExperience supporting customers in the eCommerce or marketing technology space — ideally within a SaaS environment.\nDemonstrated comfort with technical setup and configuration: you don't need to be an engineer, but you need to be the kind of person who learns a new platform thoroughly and can confidently walk someone else through it.\nFamiliarity with the eCommerce marketing stack — Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, UTM tracking — is a strong advantage.\nPrior high-volume customer success, customer support, or SDR experience; you know how to manage a large book of accounts without letting things fall through the cracks.\nSuperb written and verbal communication skills — you can translate complex technical concepts into clear, actionable guidance for operators who are experts in their business, not in analytics.\nStrong organizational skills and comfort managing multiple onboardings simultaneously in a fast-moving, process-driven environment.\nA natural sense of ownership: you're the kind of person who tracks things down, follows up proactively, and doesn't wait to be asked.\nPositive, high-energy, service-oriented mindset — customers feel your investment in their success.\nComfort driving negotiation and renewal conversations to positive outcomes.\nThrives in collaborative team environments and embraces change as the product and processes continue to evolve.\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nOur compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote",1778988373000,"2026-05-17 05:26:38","2026-05-15T19:42:21.000Z",{"jsonldValid":24,"jsonld":29},{"id":46,"slug":47,"title":48,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":49,"department":50,"content_html":51,"content_text":52,"years":20,"createdAt":41,"updatedAtISO":42,"postedAtISO":53,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":27,"schema":54},"b99275ffc052d208e69cb73fad3ad1a5886d87335606098c632c7acc5ff77c06","sdr-manager-at-triple-whale-8e751994c2","SDR Manager",[16],"Sales","\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.\u003C/p>\n\u003Cp>We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.\u003C/p>\n\u003Cp>More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.\u003C/p>\n\u003Ch3>\u003Cstrong>What You're Applying for\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is hiring an SDR Manager to help scale our Sales Development organization during an important stage of growth.\u003C/p>\n\u003Cp>We already have strong SDR leadership in place, and we’re adding a second SDR Manager to increase coaching capacity, bring fresh strategic thinking, and help us execute a more sophisticated outbound motion. This person will manage a team of approximately 5–8 SDRs, owning their day-to-day performance, development, coaching, and promotion readiness.\u003C/p>\n\u003Cp>This is a hands-on leadership role for someone who loves getting close to the reps, the accounts, the messaging, and the numbers. You’ll help SDRs improve how they research accounts, reach prospects, book qualified meetings, and create meaningful pipeline. You’ll also help Triple Whale unlock underpenetrated segments of our overall total addressable market through sharper targeting, stronger outbound execution, and more strategic use of modern sales development tools.\u003C/p>\n\u003Cp>We’re focused on helping the team prospect smarter, prioritize better accounts, personalize outreach more effectively, and scale outbound execution without sacrificing quality. The right person will be excited to combine strong SDR leadership fundamentals with a modern approach to pipeline generation, including effective use of tools like Apollo and other sales development platforms.\u003C/p>\n\u003Ch3>\u003Cstrong>What You’ll Do \u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Manage, coach, and develop a team of 5–8 SDRs.\u003C/li>\n\u003Cli>Own day-to-day SDR performance, including activity quality, meeting creation, held meeting rates, opportunity creation, and pipeline contribution.\u003C/li>\n\u003Cli>Help each SDR improve through regular 1:1s, call coaching, email reviews, pipeline inspection, role plays, and tactical feedback.\u003C/li>\n\u003Cli>Build clear development plans that help SDRs progress toward promotion pathways into AE, partnerships, sales leadership, or other commercial roles.\u003C/li>\n\u003Cli>Partner with the existing SDR Manager and Sales leadership to divide coverage, improve team operating rhythm, and scale best practices.\u003C/li>\n\u003Cli>Bring new strategic ideas and tactical outbound strategies that help the team reach underpenetrated segments of our overall TAM.\u003C/li>\n\u003Cli>Help SDRs use sales tools, data, research workflows, sequencing platforms, LinkedIn, HubSpot, Apollo, and other systems more effectively.\u003C/li>\n\u003Cli>Improve account prioritization, persona targeting, messaging relevance, and outbound execution.\u003C/li>\n\u003Cli>Partner with AEs to align on territory strategy, account handoffs, meeting quality, and follow-up discipline.\u003C/li>\n\u003Cli>Partner with Marketing, RevOps, and Product Marketing on campaign follow-up, list building, event plays, competitive positioning, and new product messaging.\u003C/li>\n\u003Cli>Create a culture of accountability, curiosity, preparation, high standards, and continuous improvement.\u003C/li>\n\u003Cli>Identify process gaps, tooling gaps, enablement needs, and coaching opportunities that improve SDR productivity.\u003C/li>\n\u003Cli>Help recruit, interview, onboard, and ramp new SDRs as the team grows.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>What You’ll Bring\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>2+ years of experience managing SDRs, BDRs, or outbound sales development teams.\u003C/li>\n\u003Cli>Proven ability to coach early-career sales talent and improve rep performance.\u003C/li>\n\u003Cli>Strong understanding of outbound prospecting, including account research, persona mapping, sequencing, cold calling, LinkedIn outreach, objection handling, and meeting qualification.\u003C/li>\n\u003Cli>Experience managing a team against activity, conversion, pipeline, and quality metrics.\u003C/li>\n\u003Cli>Comfort using modern sales tools such as HubSpot, LinkedIn Sales Navigator, Gong, Apollo, Clay, Outreach, Salesloft, or similar platforms.\u003C/li>\n\u003Cli>Strong interest in improving sales development workflows through better data, smarter tooling, and more effective rep execution.\u003C/li>\n\u003Cli>Ability to bring fresh ideas while collaborating well with existing leadership and operating structures.\u003C/li>\n\u003Cli>Strong communication skills with a high bar for clear, relevant, commercially sharp messaging.\u003C/li>\n\u003Cli>Analytical mindset with the ability to diagnose funnel problems and turn data into coaching or process changes.\u003C/li>\n\u003Cli>High ownership, strong follow-through, and comfort operating in a fast-moving environment.\u003C/li>\n\u003Cli>Experience selling into ecommerce, retail, marketing, analytics, attribution, or performance marketing teams is a plus.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>","What Do We Do?\nTriple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.\nWe pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.\nMore than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.\nWhat You're Applying for\nTriple Whale is hiring an SDR Manager to help scale our Sales Development organization during an important stage of growth.\nWe already have strong SDR leadership in place, and we’re adding a second SDR Manager to increase coaching capacity, bring fresh strategic thinking, and help us execute a more sophisticated outbound motion. This person will manage a team of approximately 5–8 SDRs, owning their day-to-day performance, development, coaching, and promotion readiness.\nThis is a hands-on leadership role for someone who loves getting close to the reps, the accounts, the messaging, and the numbers. You’ll help SDRs improve how they research accounts, reach prospects, book qualified meetings, and create meaningful pipeline. You’ll also help Triple Whale unlock underpenetrated segments of our overall total addressable market through sharper targeting, stronger outbound execution, and more strategic use of modern sales development tools.\nWe’re focused on helping the team prospect smarter, prioritize better accounts, personalize outreach more effectively, and scale outbound execution without sacrificing quality. The right person will be excited to combine strong SDR leadership fundamentals with a modern approach to pipeline generation, including effective use of tools like Apollo and other sales development platforms.\nWhat You’ll Do \n\nManage, coach, and develop a team of 5–8 SDRs.\nOwn day-to-day SDR performance, including activity quality, meeting creation, held meeting rates, opportunity creation, and pipeline contribution.\nHelp each SDR improve through regular 1:1s, call coaching, email reviews, pipeline inspection, role plays, and tactical feedback.\nBuild clear development plans that help SDRs progress toward promotion pathways into AE, partnerships, sales leadership, or other commercial roles.\nPartner with the existing SDR Manager and Sales leadership to divide coverage, improve team operating rhythm, and scale best practices.\nBring new strategic ideas and tactical outbound strategies that help the team reach underpenetrated segments of our overall TAM.\nHelp SDRs use sales tools, data, research workflows, sequencing platforms, LinkedIn, HubSpot, Apollo, and other systems more effectively.\nImprove account prioritization, persona targeting, messaging relevance, and outbound execution.\nPartner with AEs to align on territory strategy, account handoffs, meeting quality, and follow-up discipline.\nPartner with Marketing, RevOps, and Product Marketing on campaign follow-up, list building, event plays, competitive positioning, and new product messaging.\nCreate a culture of accountability, curiosity, preparation, high standards, and continuous improvement.\nIdentify process gaps, tooling gaps, enablement needs, and coaching opportunities that improve SDR productivity.\nHelp recruit, interview, onboard, and ramp new SDRs as the team grows.\n\nWhat You’ll Bring\n\n2+ years of experience managing SDRs, BDRs, or outbound sales development teams.\nProven ability to coach early-career sales talent and improve rep performance.\nStrong understanding of outbound prospecting, including account research, persona mapping, sequencing, cold calling, LinkedIn outreach, objection handling, and meeting qualification.\nExperience managing a team against activity, conversion, pipeline, and quality metrics.\nComfort using modern sales tools such as HubSpot, LinkedIn Sales Navigator, Gong, Apollo, Clay, Outreach, Salesloft, or similar platforms.\nStrong interest in improving sales development workflows through better data, smarter tooling, and more effective rep execution.\nAbility to bring fresh ideas while collaborating well with existing leadership and operating structures.\nStrong communication skills with a high bar for clear, relevant, commercially sharp messaging.\nAnalytical mindset with the ability to diagnose funnel problems and turn data into coaching or process changes.\nHigh ownership, strong follow-through, and comfort operating in a fast-moving environment.\nExperience selling into ecommerce, retail, marketing, analytics, attribution, or performance marketing teams is a plus.\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote","2026-05-08T18:37:46.000Z",{"jsonldValid":24,"jsonld":29},{"id":56,"slug":57,"title":58,"companyname":59,"companylogo":60,"companyTagline":61,"companyIndustry":62,"city":63,"country":64,"remote":24,"employmentType":65,"department":66,"content_html":67,"content_text":68,"years":20,"createdAt":69,"updatedAtISO":70,"postedAtISO":71,"hasSalary":24,"salaryMin":72,"salaryMax":73,"currency":27,"schema":74},"a0f78c0ef1acf964271c073b225228e6fc97e2270441f6d761d878cda84a3570","principal-software-engineer-enterprise-scalability-at-klaviyo-5780efe1c7","Principal Software Engineer, Enterprise Scalability","Klaviyo","https://logo.clearbit.com/klaviyo.com","Klaviyo is the only CRM built for B2C brands. Know, engage, and grow your audience like never before.","Marketing Services","Boston","United States",[16],"Engineering","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>Be Klaviyo’s senior IC for scale, you will report into a VP of Engineering and lead performance, reliability, multi‑region, and large‑tenant readiness. You’ll drive platform-wide architectural change, hunt bottlenecks and optimize systems, and partner across teams to productionize improvements. Given that this is an IC role with no direct reports; you will lead via technical depth, hands‑on impact, and crisp cross‑org alignment.\u003C/p>\n\u003Cp>\u003Cstrong>What You’ll Do\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Define enterprise scalability fitness functions (latency/throughput/error rates) and a scorecard; align teams to SLOs and budgets.\u003C/li>\n\u003Cli>Design/implement sharding and partitioning strategies, caching/back‑pressure, multi‑region readiness, and high‑volume migration paths.\u003C/li>\n\u003Cli>Build lightweight enablement: benchmarks, profiling harnesses, reproducible testbeds; pair with teams to land fixes.\u003C/li>\n\u003Cli>Lead scalability reviews and readiness gates that accelerate—not block—delivery; drive incident deep dives tied to systemic fixes.\u003C/li>\n\u003Cli>Communicate clearly to execs and engineers, tying technical work to business impact and customer outcomes.\u003C/li>\n\u003Cli>Integrate AI into scale and resiliency work—from proactive anomaly detection to synthetic load and guided runbooks—so performance improvements stick and incidents don’t repeat.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who You Are\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience: 12+ years scaling multi‑tenant SaaS with a reputation for removing major bottlenecks and proving impact with data.\u003C/li>\n\u003Cli>Technical expertise: Performance engineering, capacity planning, sharding/partitioning, caching/back‑pressure, multi‑region readiness, and high‑volume migrations; you turn hotspots into robust patterns.\u003C/li>\n\u003Cli>AI tools & automation: You apply AI to scale work—profiling assistance, workload modeling, synthetic traffic generation, anomaly detection, and runbook copilots—always with explicit guardrails and observability.\u003C/li>\n\u003Cli>Cross‑org influence: You align teams through fitness functions, scorecards, and readiness gates that accelerate—not block—delivery; you communicate tradeoffs crisply to execs and engineers.\u003C/li>\n\u003Cli>AI fluency: Curious, adaptable, and proactive in exploring AI that responsibly improves scale outcomes.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Haves\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Scale scorecard: Company‑wide fitness functions (latency/throughput/error rates) are adopted and reviewed regularly.\u003C/li>\n\u003Cli>High‑impact wins: 2–3 bottlenecks removed with documented, reproducible testbeds; pXX latencies and error rates improve on top enterprise workloads; repeat P0s trend down.\u003C/li>\n\u003Cli>AI‑assisted scale engineering: AI‑driven anomaly detection reduces alert noise while improving signal; generative load testing and copilot runbooks are used in release/readiness checks for the top critical services; time‑to‑isolate regressions drops 20–30%.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Success in 6–12 Months\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Company‑wide scale scorecard in place; 2–3 high‑impact bottlenecks removed; top enterprise workloads show improved pXX latencies and error rates; fewer repeat P0s.\u003C/li>\n\u003C/ul>\n\n\n\u003Cp>We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.\u003C/p>\n\u003Cp>Please see the independent bias audit report covering our use of Covey here\u003C/p>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$244,000—$366,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.Be Klaviyo’s senior IC for scale, you will report into a VP of Engineering and lead performance, reliability, multi‑region, and large‑tenant readiness. You’ll drive platform-wide architectural change, hunt bottlenecks and optimize systems, and partner across teams to productionize improvements. Given that this is an IC role with no direct reports; you will lead via technical depth, hands‑on impact, and crisp cross‑org alignment.\nWhat You’ll Do\n\nDefine enterprise scalability fitness functions (latency/throughput/error rates) and a scorecard; align teams to SLOs and budgets.\nDesign/implement sharding and partitioning strategies, caching/back‑pressure, multi‑region readiness, and high‑volume migration paths.\nBuild lightweight enablement: benchmarks, profiling harnesses, reproducible testbeds; pair with teams to land fixes.\nLead scalability reviews and readiness gates that accelerate—not block—delivery; drive incident deep dives tied to systemic fixes.\nCommunicate clearly to execs and engineers, tying technical work to business impact and customer outcomes.\nIntegrate AI into scale and resiliency work—from proactive anomaly detection to synthetic load and guided runbooks—so performance improvements stick and incidents don’t repeat.\n\nWho You Are\n\nExperience: 12+ years scaling multi‑tenant SaaS with a reputation for removing major bottlenecks and proving impact with data.\nTechnical expertise: Performance engineering, capacity planning, sharding/partitioning, caching/back‑pressure, multi‑region readiness, and high‑volume migrations; you turn hotspots into robust patterns.\nAI tools & automation: You apply AI to scale work—profiling assistance, workload modeling, synthetic traffic generation, anomaly detection, and runbook copilots—always with explicit guardrails and observability.\nCross‑org influence: You align teams through fitness functions, scorecards, and readiness gates that accelerate—not block—delivery; you communicate tradeoffs crisply to execs and engineers.\nAI fluency: Curious, adaptable, and proactive in exploring AI that responsibly improves scale outcomes.\n\nNice to Haves\n\nScale scorecard: Company‑wide fitness functions (latency/throughput/error rates) are adopted and reviewed regularly.\nHigh‑impact wins: 2–3 bottlenecks removed with documented, reproducible testbeds; pXX latencies and error rates improve on top enterprise workloads; repeat P0s trend down.\nAI‑assisted scale engineering: AI‑driven anomaly detection reduces alert noise while improving signal; generative load testing and copilot runbooks are used in release/readiness checks for the top critical services; time‑to‑isolate regressions drops 20–30%.\n\nSuccess in 6–12 Months\n\nCompany‑wide scale scorecard in place; 2–3 high‑impact bottlenecks removed; top enterprise workloads show improved pXX latencies and error rates; fewer repeat P0s.\n\n\n\nWe use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.\nPlease see the independent bias audit report covering our use of Covey hereMassachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n\nOur salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\nIn addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \nYour recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.Base Pay Range For US Locations:$244,000—$366,000 USDThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\nGet to Know Klaviyo\nWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\nAI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \nBy participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\nKlaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\nIMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\n\nBy clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).",1780414165000,"2026-06-02 17:30:19","2026-03-31T18:31:29.000Z",244000,366000,{"jsonldValid":24,"jsonld":29},{"id":76,"slug":77,"title":78,"companyname":59,"companylogo":60,"companyTagline":61,"companyIndustry":62,"city":63,"country":64,"remote":24,"employmentType":79,"department":66,"content_html":80,"content_text":81,"years":20,"createdAt":69,"updatedAtISO":70,"postedAtISO":82,"hasSalary":24,"salaryMin":83,"salaryMax":84,"currency":27,"schema":85},"ae0914d7ac28773df6adbb557c4e33802fde75165c5178256f52f4be38723449","senior-full-stack-engineer-customer-agent-at-klaviyo-d845500496","Senior Full Stack Engineer - Customer Agent",[16],"\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>\u003Cstrong>About the Role\u003C/strong>\u003C/p>\n\u003Cp>Our team is looking for a Senior Full Stack Engineer to lead key initiatives that will enhance our product offerings and support our company’s growth. In this role, you'll play a crucial part in shaping outcomes by developing innovative end-to-end solutions using both front-end and back-end technologies. You’ll optimize existing products and create new solutions that redefine what’s possible for our customers.\u003C/p>\n\u003Cp>As a Senior Engineer, you’ll tackle complex challenges, develop multiple solutions, and evaluate business and technical trade-offs to determine the best path forward. You’ll also act as a leader and mentor, and drive key technology decisions. Additionally, you’ll be responsible for deploying well-designed, thoroughly tested solutions that ensure reliability and performance.\u003C/p>\n\u003Cp>The Customer Agent team drives Klaviyo’s most ambitious innovations—creating and scaling the company’s boldest new bets. As a nimble group with a flat structure and fast-moving culture, we prioritize simplicity, speed, and impact. Every team member is expected to take radical ownership—rolling up their sleeves, collaborating across disciplines, and pushing beyond traditional role boundaries to make things happen. Success in this role means delivering exceptional work that sets the standard for velocity and results company-wide, while helping shape Klaviyo’s future through experimentation, creativity, and executional excellence.\u003C/p>\n\u003Cp>\u003Cstrong>What We’re Looking For\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>A proven track record of building high-quality products and systems, with pride in writing clean, high-quality code.\u003C/li>\n\u003Cli>7+ years of experience in a software engineering role.\u003C/li>\n\u003Cli>Strong experience developing end-to-end software solutions or extensive experience with both front-end and back-end technologies.\u003C/li>\n\u003Cli>Experience leading projects and being accountable for their outcomes.\u003C/li>\n\u003Cli>Experience mentoring team members or driving initiatives that help the team learn new skills.\u003C/li>\n\u003Cli>Experience conducting code reviews and running a robust testing cycle.\u003C/li>\n\u003Cli>Experience working in agile, fast-paced environments.\u003C/li>\n\u003Cli>You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.\u003C/li>\n\u003Cli>Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Skills with Python and related technologies\u003C/li>\n\u003Cli>Skills with React and related technologies\u003C/li>\n\u003Cli>Experience developing digital marketing or customer data software solutions.\u003C/li>\n\u003Cli>Experience with machine learning.\u003C/li>\n\u003Cli>Experience building cloud-native solutions, ideally with AWS.\u003C/li>\n\u003C/ul>\n\u003Cp>We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.\u003C/p>\n\u003Cp>Please see the independent bias audit report covering our use of Covey here\u003C/p>\n\u003Cp>#indeedRD\u003C/p>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$148,000—$222,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.About the Role\nOur team is looking for a Senior Full Stack Engineer to lead key initiatives that will enhance our product offerings and support our company’s growth. In this role, you'll play a crucial part in shaping outcomes by developing innovative end-to-end solutions using both front-end and back-end technologies. You’ll optimize existing products and create new solutions that redefine what’s possible for our customers.\nAs a Senior Engineer, you’ll tackle complex challenges, develop multiple solutions, and evaluate business and technical trade-offs to determine the best path forward. You’ll also act as a leader and mentor, and drive key technology decisions. Additionally, you’ll be responsible for deploying well-designed, thoroughly tested solutions that ensure reliability and performance.\nThe Customer Agent team drives Klaviyo’s most ambitious innovations—creating and scaling the company’s boldest new bets. As a nimble group with a flat structure and fast-moving culture, we prioritize simplicity, speed, and impact. Every team member is expected to take radical ownership—rolling up their sleeves, collaborating across disciplines, and pushing beyond traditional role boundaries to make things happen. Success in this role means delivering exceptional work that sets the standard for velocity and results company-wide, while helping shape Klaviyo’s future through experimentation, creativity, and executional excellence.\nWhat We’re Looking For\n\nA proven track record of building high-quality products and systems, with pride in writing clean, high-quality code.\n7+ years of experience in a software engineering role.\nStrong experience developing end-to-end software solutions or extensive experience with both front-end and back-end technologies.\nExperience leading projects and being accountable for their outcomes.\nExperience mentoring team members or driving initiatives that help the team learn new skills.\nExperience conducting code reviews and running a robust testing cycle.\nExperience working in agile, fast-paced environments.\nYou’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.\nTransform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.\n\nNice to Have\n\nSkills with Python and related technologies\nSkills with React and related technologies\nExperience developing digital marketing or customer data software solutions.\nExperience with machine learning.\nExperience building cloud-native solutions, ideally with AWS.\n\nWe use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.\nPlease see the independent bias audit report covering our use of Covey here\n#indeedRDMassachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n\nOur salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\nIn addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \nYour recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.Base Pay Range For US Locations:$148,000—$222,000 USDThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\nGet to Know Klaviyo\nWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\nAI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \nBy participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\nKlaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\nIMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\n\nBy clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).","2026-05-30T07:47:29.000Z",148000,222000,{"jsonldValid":24,"jsonld":29},{"id":87,"slug":88,"title":89,"companyname":59,"companylogo":60,"companyTagline":61,"companyIndustry":62,"city":63,"country":64,"remote":24,"employmentType":90,"department":66,"content_html":91,"content_text":92,"years":20,"createdAt":69,"updatedAtISO":70,"postedAtISO":93,"hasSalary":24,"salaryMin":83,"salaryMax":84,"currency":27,"schema":94},"c0fc8477ffd15fc35c97f22975a013c620742c627837e25f163289c93ffb0b2c","senior-software-engineer-devx-at-klaviyo-0f92a9fe2c","Senior Software Engineer - Devx",[16],"\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>Klaviyo is growing fast and we have openings for all skill levels across all of our teams. Learn more about our engineering culture at https://klaviyo.tech\u003C/p>\n\u003Cp>We love tackling tough engineering problems and look for Engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last.\u003C/p>\n\u003Cp>Klaviyo operates a real-time data platform coded in Python built for massive scale on Amazon Web Services (AWS). Engineers come to Klaviyo with experience in a variety of languages and from a number of disciplines.\u003C/p>\n\u003Cp>\u003Cstrong>Team Overview: \u003C/strong>\u003C/p>\n\u003Cp>DevX is a hybrid product–platform team focused on empowering external developers and partners by supporting applications they build on top of Klaviyo’s Public APIs and features. Examples of these areas of ownership include:\u003C/p>\n\u003Cul>\n\u003Cli>our Application directory, which is used to promote and allow Klaviyo customers to discover applications that they can enable for their account\u003C/li>\n\u003Cli>the self-serve application process for a Partner to submit an Application and the ability for Klaviyo staff to review and approve an Application\u003C/li>\n\u003Cli>API Analytics is a system used by developers and partners to diagnose issues in their applications and understand their API usage. It is powered by a near real–time data pipeline that processes over 160,000 events per second.\u003C/li>\n\u003Cli>Autogenerated API docs, SDKs, CLIs & MCP servers\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cem>You will have an opportunity to make a major impact on the direction and priorities of the team.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>As an engineer on this team, you will work on Klaviyo’s app marketplace, application publishing workflows, and the developer-facing tools and systems that support our app ecosystem. Additional responsibilities include providing quality PR reviews for our code-owned areas of the application, collaborating with product owners and providing technical expertise on upcoming Product Specifications, and participating in the definition of well-defined, estimated, and planned scopes of work.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Required Skills: \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cem>5+ years of experience in a software engineering discipline\u003C/em>\u003C/li>\n\u003Cli>\u003Cem>Experience with full stack application development\u003C/em>\u003C/li>\n\u003Cli>\u003Cem>Experience working with both monolithic and microservices architectures\u003C/em>\u003C/li>\n\u003Cli>\u003Cem>Experience with CI/CD pipelines\u003C/em>\u003C/li>\n\u003Cli>\u003Cem>Experience debugging performance issues and improving application performance\u003C/em>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Team Tech Stack:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Python\u003C/li>\n\u003Cli>Django REST Framework, Django, fastAPI\u003C/li>\n\u003Cli>React, React Query\u003C/li>\n\u003Cli>MySQL / postgreSQL\u003C/li>\n\u003Cli>DocumentDB\u003C/li>\n\u003Cli>Clickhouse\u003C/li>\n\u003Cli>JSON Forms\u003C/li>\n\u003Cli>Redis\u003C/li>\n\u003Cli>Memcached\u003C/li>\n\u003Cli>RabbitMQ / Celery / Apache Pulsar\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Preferred Skills:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cem>Experience working with Service Oriented Architecture (preferably in Python)\u003C/em>\u003C/li>\n\u003Cli>\u003Cem>Experience working with RESTful applications/APIs/gRPC\u003C/em>\u003C/li>\n\u003C/ul>\n\n\u003Cp>We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.\u003C/p>\n\u003Cp>Please see the independent bias audit report covering our use of Covey here\u003C/p>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$148,000—$222,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.Klaviyo is growing fast and we have openings for all skill levels across all of our teams. Learn more about our engineering culture at https://klaviyo.tech\nWe love tackling tough engineering problems and look for Engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last.\nKlaviyo operates a real-time data platform coded in Python built for massive scale on Amazon Web Services (AWS). Engineers come to Klaviyo with experience in a variety of languages and from a number of disciplines.\nTeam Overview: \nDevX is a hybrid product–platform team focused on empowering external developers and partners by supporting applications they build on top of Klaviyo’s Public APIs and features. Examples of these areas of ownership include:\n\nour Application directory, which is used to promote and allow Klaviyo customers to discover applications that they can enable for their account\nthe self-serve application process for a Partner to submit an Application and the ability for Klaviyo staff to review and approve an Application\nAPI Analytics is a system used by developers and partners to diagnose issues in their applications and understand their API usage. It is powered by a near real–time data pipeline that processes over 160,000 events per second.\nAutogenerated API docs, SDKs, CLIs & MCP servers\n\nResponsibilities:\nYou will have an opportunity to make a major impact on the direction and priorities of the team.\nAs an engineer on this team, you will work on Klaviyo’s app marketplace, application publishing workflows, and the developer-facing tools and systems that support our app ecosystem. Additional responsibilities include providing quality PR reviews for our code-owned areas of the application, collaborating with product owners and providing technical expertise on upcoming Product Specifications, and participating in the definition of well-defined, estimated, and planned scopes of work.\nRequired Skills: \n\n5+ years of experience in a software engineering discipline\nExperience with full stack application development\nExperience working with both monolithic and microservices architectures\nExperience with CI/CD pipelines\nExperience debugging performance issues and improving application performance\n\nTeam Tech Stack:\n\nPython\nDjango REST Framework, Django, fastAPI\nReact, React Query\nMySQL / postgreSQL\nDocumentDB\nClickhouse\nJSON Forms\nRedis\nMemcached\nRabbitMQ / Celery / Apache Pulsar\n\nPreferred Skills:\n\nExperience working with Service Oriented Architecture (preferably in Python)\nExperience working with RESTful applications/APIs/gRPC\n\n\nWe use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.\nPlease see the independent bias audit report covering our use of Covey hereMassachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n\nOur salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\nIn addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \nYour recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.Base Pay Range For US Locations:$148,000—$222,000 USDThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\nGet to Know Klaviyo\nWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\nAI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \nBy participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\nKlaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\nIMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\n\nBy clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).","2026-05-30T07:47:28.000Z",{"jsonldValid":24,"jsonld":29},{"id":96,"slug":97,"title":98,"companyname":99,"companylogo":100,"companyIndustry":101,"city":102,"country":103,"remote":24,"employmentType":104,"department":17,"content_html":105,"content_text":106,"years":20,"createdAt":69,"updatedAtISO":70,"postedAtISO":107,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":27,"schema":108},"17e5bbc9e753d0fcbb0083a6084134c148affb5d2b9c234a7358e8cc4d4ecbb9","senior-specialist-business-analyst-adobe-experience-manager--at-msd-eade7c718a","Senior Specialist, Business Analyst – Adobe Experience Manager (AEM) & Martech","MSD","https://logo.clearbit.com/msd.com","Pharmaceutical Manufacturing","IND - Telangana - Hyderabad (HITEC City)","Ind - Telangana - Hyderabad Hitec City",[16],"\u003Cp>Job Description\u003C/p>\u003Cp>\u003Cb>Senior Specialist, Business Analyst – Adobe Experience Manager (AEM) & Martech\u003C/b>\u003C/p>\u003Cp>\u003Cb>The Opportunity\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.\u003C/p>\u003Cp>A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.\u003C/p>\u003Cp>\u003Cb>About Digital Human Health (DHH)\u003C/b>\u003Cspan>\u003Cb> :\u003C/b>\u003C/span>\u003C/p>\u003Cp>Digital Human Health (DHH) connects technology, data, and people to enable and accelerate Human Health business across global markets. DHH supports commercial and medical teams by delivering customer-centric digital platforms, data capabilities, and technology-enabled operating models that enable flexible go-to-market approaches, actionable insights, and personalized customer experiences in a regulated environment.\u003Cspan> \u003C/span>\u003C/p>\u003Cp>Within DHH, the Content Creation and Storage team supports implementation and scaling of AEM Assets, Adobe Express, and GenAI-enabled authoring in a regulated industry environment.\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cb>Role Purpose:\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cp>Serve as the strategic bridge between business stakeholders and technical delivery teams across the Adobe ecosystem—translating complex marketing, regulatory, and operational needs into actionable specifications that drive configuration, development, integration, and roadmap decisions for AEM Assets and adjacent platforms.\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cb>Scope of Ownership & Adjacent Responsibilities\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Own requirements definition for DAM operations, metadata governance, workflows, and Adobe ecosystem integrations.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Drive stakeholder alignment across marketing ops, creative, regulatory/MLR, and technical teams.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Contribute to platform roadmap by defining success metrics and prioritizing capabilities, including GenAI authoring and design system automation.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Establish and maintain living governance documentation (taxonomy, schemas, policies, workflow logic).\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Key Responsibilities:\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cp>\u003Cb>Requirements & Documentation\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Elicit, analyze, and document business requirements for DAM operations, metadata governance, content workflows, and Adobe Stack integrations.\u003C/li>\u003Cli>Translate stakeholder needs into functional specifications, user stories, and acceptance criteria.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Maintain living documentation for taxonomy standards, metadata schemas, governance policies, and workflow logic.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Document integration requirements between AEM Assets and adjacent systems including PromoMats/MLR platforms, CDP, and Adobe Express.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Stakeholder Engagement & Alignment\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Serve as primary liaison between marketing operations, regulatory/MLR stakeholders, creative teams, and AEM development teams.\u003C/li>\u003Cli>Facilitate requirements workshops, process mapping sessions, and stakeholder reviews.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Communicate platform capabilities and limitations clearly to non-technical audiences.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Support alignment between Content Creation and Storage and CDP teams on shared roadmap priorities.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Platform & Roadmap Support\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Contribute to product roadmap by identifying needs, prioritizing features, and defining success metrics.\u003C/li>\u003Cli>Evaluate Adobe Stack features/releases for applicability, including GenAI content authoring tools and design system automation.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Support definition and rollout of design system standards within Adobe Platform, including Adobe Express templates and AEM Sites.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Quality & Governance\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Define and validate acceptance criteria for DAM configurations, integrations, and custom developments.\u003C/li>\u003Cli>Support UAT planning and execution.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Contribute to content governance frameworks, including AI-generated content identification and disclosure standards.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>What Success Looks Like\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Clear, testable requirements enabling predictable delivery across AEM Assets integrations and workflows.\u003C/li>\u003Cli>Governance artifacts (taxonomy/metadata/workflow logic) that teams adopt and sustain.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Improved stakeholder alignment and faster decision-making on roadmap priorities.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Quality releases validated through robust acceptance criteria and UAT discipline.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Qualifications & Experience\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cp>\u003Cb>Education\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Bachelor’s degree required; Master’s degree preferred.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Experience\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>7–8+ years of relevant experience as a Business Analyst in marketing technology, digital operations, or content management contexts.\u003C/li>\u003Cli>Demonstrated experience with Digital Asset Management platforms (AEM Assets or equivalent).\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Strong proficiency in requirements documentation, user story writing, and process mapping.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Experience working in Agile/Scrum delivery environments.\u003C/li>\u003Cli>Ability to communicate effectively across technical and non-technical stakeholders.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Familiarity with metadata standards, taxonomy design, and content lifecycle management.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred / Nice to Have\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Direct experience with Adobe Experience Manager (Assets, Sites, or Content Hub).\u003C/li>\u003Cli>Familiarity with Adobe Creative Cloud ecosystem (Adobe Express, Firefly, Creative Cloud Libraries).\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Understanding of regulated content workflows (MLR or equivalent).\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Exposure to Content Fragment models, headless delivery, or GraphQL APIs.\u003C/li>\u003Cli>Familiarity with C2PA / content provenance standards and AI governance considerations.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Experience working with CDP platforms and understanding of content-data intersection in omnichannel marketing.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Key Competencies\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Systems thinking across people/process/platform\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Stakeholder facilitation and consensus building\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Outcome orientation with governance rigor\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Comfort operating in ambiguous, evolving program environments\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#HYDIT2025\u003C/b>\u003C/p>\u003Cp>\u003Cb>Required Skills:\u003C/b>\u003C/p>Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs\u003Cp>\u003Cb>Preferred Skills:\u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Hybrid\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>06/8/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>","Job DescriptionSenior Specialist, Business Analyst – Adobe Experience Manager (AEM) & MartechThe OpportunityBased in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.About Digital Human Health (DHH) :Digital Human Health (DHH) connects technology, data, and people to enable and accelerate Human Health business across global markets. DHH supports commercial and medical teams by delivering customer-centric digital platforms, data capabilities, and technology-enabled operating models that enable flexible go-to-market approaches, actionable insights, and personalized customer experiences in a regulated environment. Within DHH, the Content Creation and Storage team supports implementation and scaling of AEM Assets, Adobe Express, and GenAI-enabled authoring in a regulated industry environment. Role Purpose: Serve as the strategic bridge between business stakeholders and technical delivery teams across the Adobe ecosystem—translating complex marketing, regulatory, and operational needs into actionable specifications that drive configuration, development, integration, and roadmap decisions for AEM Assets and adjacent platforms. Scope of Ownership & Adjacent Responsibilities Own requirements definition for DAM operations, metadata governance, workflows, and Adobe ecosystem integrations. Drive stakeholder alignment across marketing ops, creative, regulatory/MLR, and technical teams. Contribute to platform roadmap by defining success metrics and prioritizing capabilities, including GenAI authoring and design system automation. Establish and maintain living governance documentation (taxonomy, schemas, policies, workflow logic). Key Responsibilities: Requirements & Documentation Elicit, analyze, and document business requirements for DAM operations, metadata governance, content workflows, and Adobe Stack integrations.Translate stakeholder needs into functional specifications, user stories, and acceptance criteria. Maintain living documentation for taxonomy standards, metadata schemas, governance policies, and workflow logic. Document integration requirements between AEM Assets and adjacent systems including PromoMats/MLR platforms, CDP, and Adobe Express. Stakeholder Engagement & Alignment Serve as primary liaison between marketing operations, regulatory/MLR stakeholders, creative teams, and AEM development teams.Facilitate requirements workshops, process mapping sessions, and stakeholder reviews. Communicate platform capabilities and limitations clearly to non-technical audiences. Support alignment between Content Creation and Storage and CDP teams on shared roadmap priorities. Platform & Roadmap Support Contribute to product roadmap by identifying needs, prioritizing features, and defining success metrics.Evaluate Adobe Stack features/releases for applicability, including GenAI content authoring tools and design system automation. Support definition and rollout of design system standards within Adobe Platform, including Adobe Express templates and AEM Sites. Quality & Governance Define and validate acceptance criteria for DAM configurations, integrations, and custom developments.Support UAT planning and execution. Contribute to content governance frameworks, including AI-generated content identification and disclosure standards. What Success Looks Like Clear, testable requirements enabling predictable delivery across AEM Assets integrations and workflows.Governance artifacts (taxonomy/metadata/workflow logic) that teams adopt and sustain. Improved stakeholder alignment and faster decision-making on roadmap priorities. Quality releases validated through robust acceptance criteria and UAT discipline. Qualifications & Experience Education Bachelor’s degree required; Master’s degree preferred. Experience 7–8+ years of relevant experience as a Business Analyst in marketing technology, digital operations, or content management contexts.Demonstrated experience with Digital Asset Management platforms (AEM Assets or equivalent). Strong proficiency in requirements documentation, user story writing, and process mapping. Experience working in Agile/Scrum delivery environments.Ability to communicate effectively across technical and non-technical stakeholders. Familiarity with metadata standards, taxonomy design, and content lifecycle management. Preferred / Nice to Have Direct experience with Adobe Experience Manager (Assets, Sites, or Content Hub).Familiarity with Adobe Creative Cloud ecosystem (Adobe Express, Firefly, Creative Cloud Libraries). Understanding of regulated content workflows (MLR or equivalent). Exposure to Content Fragment models, headless delivery, or GraphQL APIs.Familiarity with C2PA / content provenance standards and AI governance considerations. Experience working with CDP platforms and understanding of content-data intersection in omnichannel marketing. Key Competencies Systems thinking across people/process/platform Stakeholder facilitation and consensus building Outcome orientation with governance rigor Comfort operating in ambiguous, evolving program environments #HYDIT2025Required Skills:Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System DesignsPreferred Skills:Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements:HybridShift:Valid Driving License:Hazardous Material(s):Job Posting End Date:06/8/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.","2026-06-02T15:30:19.000Z",{"jsonldValid":24,"jsonld":29},1780449416765]