[{"data":1,"prerenderedAt":117},["ShallowReactive",2],{"$fpeplri4eIrN2EP4QmrZMSd-tMJg_cfH9fdgxGVQXKtI":3,"$fae6uKJkpPYm4kcqLkN38UiYezIC17Ce5S_07Pf4W-kU":28},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":16,"department":18,"content_html":19,"content_text":20,"years":21,"createdAt":22,"updatedAtISO":23,"postedAtISO":24,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":26},"822ec088f373439f918624da0f3c6de70d88e12c9f933155f5ca544ccfda63c9","fa0734793cc4f4ce5edfe4cfc4911c5d83075cd17e0bfa3d301502a65c34afa1","copywriter-france-at-quince-b60b95c98e","Copywriter - France","Quince","https://cdn.jobboardwise.com/logo/onequince.com","Inexpensive Expensive Things, Accessible To All.","Retail","Germany - Berlin; London","Germany",false,[17],"Full-time","Other","\u003Cp>\u003Cstrong>ABOUT QUINCE\u003C/strong>\u003C/p>\n\u003Cp>Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes  and build and deploy proprietary technology, AI, and analytics to help us scale fast.\u003C/p>\n\u003Cp>What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.\u003C/p>\n\u003Cp>\u003Cstrong>OUR CULTURE\u003C/strong>\u003C/p>\n\u003Cp>Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.\u003C/p>\n\u003Cul>\n\u003Cli>We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA.  Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.\u003C/li>\n\u003Cli>Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. \u003C/li>\n\u003Cli>Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. \u003C/li>\n\u003C/ul>\n\u003Cp>If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.\u003C/p>\u003Cp>\u003Cstrong>THE IDEAL CANDIDATE:\u003C/strong>\u003C/p>\n\u003Cp>We’re looking for a French Copywriter to help localize and QA all creative and web content across marketing and product surfaces. You’ll combine strong writing skills with AI-enhanced workflows to maintain an elevated, brand-correct tone of voice for our French Quince customer.\u003C/p>\n\n\u003Cp>\u003Cstrong>RESPONSIBILITIES:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Write concise, and compelling copy that resonates with French consumers for marketing materials across paid social ads, email, push, SMS, print, catalogue and more to drive strong CTR and conversion rate.\u003C/li>\n\u003Cli>Work closely with the video editors, graphic designers and other creative teams to leverage AI and translate copy and quality audit all creatives to ensure it is accurate and free of errors.\u003C/li>\n\u003Cli>Work closely with paid search teams to write SEM based copy to drive CTR and conversion rate.\u003C/li>\n\u003Cli>Partner with merchandising and engineering teams to ensure all copy on the website and app (including homepage, product, collection pages etc.) is localised and error free.\u003C/li>\n\u003Cli>Localize weekly product launches, promotional campaigns, and seasonal content calendars. Example: Write and QA 50-100 assets per week across various channels.\u003C/li>\n\u003Cli>Leverage AI tools (e.g. ChatGPT, Grammarly, Smartling AI, etc.) to enhance efficiency and ensure brand-aligned translations at scale\u003C/li>\n\u003Cli>Adapt copy to reflect Quince's distinctive tone: minimal, elevated, friendly, and conversion-focused.\u003C/li>\n\u003Cli>Partner with SEO teams, creating content that is optimized for search engines to improve online visibility.\u003C/li>\n\u003Cli>Partner with customer service teams to consolidate key feedback and learnings from British customers. \u003C/li>\n\u003Cli>Develop and maintain a consistent brand tone across all French content.\u003C/li>\n\u003Cli>Maintain a clear view of competitor copy trends for French content. \u003C/li>\n\u003Cli>Manage multiple projects and deadlines simultaneously.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>REQUIREMENTS:\u003C/strong>\u003C/p>\n\n\u003Cul>\n\u003Cli>Must have 3-5 years of French English copywriting experience. Experience writing for fashion, home, or lifestyle, with ecommerce brands is preferred.\u003C/li>\n\u003Cli>Deep understanding of British English and local nuances (vs. US / Canadian English).\u003C/li>\n\u003Cli>English SEM based copywriting background is a plus.\u003C/li>\n\u003Cli>Experience working with Smartling and Iterable is a plus.\u003C/li>\n\u003Cli>Ability to work in a fast paced environment.\u003C/li>\n\u003Cli>Must be based out of either of the following location, London, Berlin or Madrid and work 4-days in office.\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>\u003Cu>WHY QUINCE?\u003C/u>\u003C/strong>\u003C/p>\n\u003Cp>Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.\u003C/p>\n\u003Cp>\u003Cstrong>\u003Cu>EQUAL OPPORTUNITY & HIRING INTEGRITY\u003C/u>\u003C/strong>\u003C/p>\n\u003Cp>Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. \u003C/p>\n\u003Cp>Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.\u003C/p>\n\u003Cp>Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.\u003C/p>\n\u003Cp>\u003Cem>Security Advisory: Beware of Frauds\u003C/em>\u003C/p>\n\u003Cp>At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.\u003C/p>","ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE IDEAL CANDIDATE: We’re looking for a French Copywriter to help localize and QA all creative and web content across marketing and product surfaces. You’ll combine strong writing skills with AI-enhanced workflows to maintain an elevated, brand-correct tone of voice for our French Quince customer. RESPONSIBILITIES: Write concise, and compelling copy that resonates with French consumers for marketing materials across paid social ads, email, push, SMS, print, catalogue and more to drive strong CTR and conversion rate. Work closely with the video editors, graphic designers and other creative teams to leverage AI and translate copy and quality audit all creatives to ensure it is accurate and free of errors. Work closely with paid search teams to write SEM based copy to drive CTR and conversion rate. Partner with merchandising and engineering teams to ensure all copy on the website and app (including homepage, product, collection pages etc.) is localised and error free. Localize weekly product launches, promotional campaigns, and seasonal content calendars. Example: Write and QA 50-100 assets per week across various channels. Leverage AI tools (e.g. ChatGPT, Grammarly, Smartling AI, etc.) to enhance efficiency and ensure brand-aligned translations at scale Adapt copy to reflect Quince's distinctive tone: minimal, elevated, friendly, and conversion-focused. Partner with SEO teams, creating content that is optimized for search engines to improve online visibility. Partner with customer service teams to consolidate key feedback and learnings from British customers. Develop and maintain a consistent brand tone across all French content. Maintain a clear view of competitor copy trends for French content. Manage multiple projects and deadlines simultaneously. REQUIREMENTS: Must have 3-5 years of French English copywriting experience. Experience writing for fashion, home, or lifestyle, with ecommerce brands is preferred. Deep understanding of British English and local nuances (vs. US / Canadian English). English SEM based copywriting background is a plus. Experience working with Smartling and Iterable is a plus. Ability to work in a fast paced environment. Must be based out of either of the following location, London, Berlin or Madrid and work 4-days in office. WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.",0,1791559353000,"2026-10-09 17:27:35","2026-10-09T06:46:52-04:00","EUR",{"jsonldValid":15,"jsonld":27},"",{"jobs":29},[30,45,59,78,99,107],{"id":31,"applyToken":32,"slug":33,"title":34,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":35,"department":36,"content_html":37,"content_text":38,"years":21,"createdAt":39,"updatedAtISO":40,"postedAtISO":41,"hasSalary":15,"salaryMin":42,"salaryMax":43,"currency":25,"schema":44},"e843fbca9d6c4b357ac52964c5df983a2c60a65938afd7163feda553512d23f7","7aa9cf3bccef5d903adcccff97a38b87e9e2c09cf9aed64afedaaf1e5920b9cf","manager-crm-category-expansion-at-quince-7c97c95be9","Manager, CRM Category Expansion",[17],"Marketing","\u003Cp>\u003Cstrong>ABOUT QUINCE\u003C/strong>\u003C/p>\n\u003Cp>Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes  and build and deploy proprietary technology, AI, and analytics to help us scale fast.\u003C/p>\n\u003Cp>What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.\u003C/p>\n\u003Cp>\u003Cstrong>OUR CULTURE\u003C/strong>\u003C/p>\n\u003Cp>Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.\u003C/p>\n\u003Cul>\n\u003Cli>We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA.  Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.\u003C/li>\n\u003Cli>Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. \u003C/li>\n\u003Cli>Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. \u003C/li>\n\u003C/ul>\n\u003Cp>If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.\u003C/p>\u003Cp>\u003Cstrong>\u003Cu>THE ROLE \u003C/u>\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Manager, CRM Category Expansion\u003C/strong>\u003C/p>\n\u003Cp>The \u003Cstrong>Manager, CRM Category Expansion \u003C/strong>owns every scheduled brand campaign across email, SMS, push, and in-app for the UK, Germany, and France. This includes new arrivals, restocks, seasonal and gifting moments, and key discount events like Black Friday/Cyber Monday and Quince Day. These are broad, brand-wide sends that go out to the whole customer base or large segments, designed to take customers beyond the one category they already know us for and introduce them to the rest of the range.\u003C/p>\n\u003Cp>Reporting into the UK/EU CRM Director, this person runs the process end-to-end: briefing, selecting products with Merchandising, briefing Design, aligning with US Marketing, localizing copy, and partnering with Tech on features like dynamic product/price modules — then building, QA'ing, and shipping every send, reading results, and continuously improving toward faster, more personalized delivery.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities\u003C/strong>\u003C/p>\n\n\u003Cul>\n\u003Cli>Own the UK/EU campaign calendar end-to-end — brief, build, localize, QA, and send across email, SMS, push, and in-app\u003C/li>\n\u003Cli>Brief and coordinate every campaign with Merchandising, Design, Copy, and US Marketing\u003C/li>\n\u003Cli>Own audience segmentation, frequency caps, and suppression/consent logic for smarter targeting\u003C/li>\n\u003Cli>Build and maintain the production engine: modular templates, dynamic product feeds, and reusable content blocks\u003C/li>\n\u003Cli>Partner with Tech and Data to improve the comms themselves (dynamic pricing, live stock) and run a rigorous testing programme (send-time, segments, incrementality holdouts)\u003C/li>\n\u003Cli>Own deliverability and list health across all three markets\u003C/li>\n\u003Cli>Turn results into monthly insights and a steady pipeline of new campaign ideas, informed by industry trends and testing new formats\u003C/li>\n\u003Cli>Report weekly on performance (revenue, CTR, unsub/complaint rates, incrementality) and coordinate with the Lifecycle team\u003C/li>\n\u003C/ul>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\u003Cp>\u003Cstrong>Qualifications\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Required\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5+ years CRM/email marketing in DTC/ecommerce, including 3+ years running a full campaign calendar end-to-end (not just triggered flows)\u003C/li>\n\u003Cli>Hands-on with Iterable (or Braze/Klaviyo/SFMC), including multi-market campaign builds with dynamic content and personalization\u003C/li>\n\u003Cli>Experience delivering SMS, push, and in-app campaigns, plus enough HTML/CSS to brief and QA email builds\u003C/li>\n\u003Cli>Segmentation and deliverability fluency (engagement tiers, suppression, frequency caps), including reading Postmaster Tools\u003C/li>\n\u003Cli>SQL working knowledge — able to self-serve audience/results checks in Looker without an analyst\u003C/li>\n\u003Cli>A/B testing and incrementality rigor; comfortable setting up and reading holdouts with the Data team\u003C/li>\n\u003Cli>Already using AI in daily workflows, and ruthless about QA and automating it\u003C/li>\n\u003Cli>Strong multi-stakeholder operator (Merchandising, Design, Copy, US Marketing, Tech) with working knowledge of UK/EU marketing regulations (GDPR, PECR, German/French requirements)\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Pay Range: GBP 66,000 - 76,000\u003C/strong>\u003C/p>\u003Cp>\u003Cem>All posted ranges are reflective of base salary and may vary depending upon experience level and location. \u003C/em>\u003Cem>Bonus and equity may also be provided for eligible roles.\u003C/em>\u003C/p>\u003Cp>Pay Range\u003C/p>\u003Cp>£66,000—£76,000 GBP\u003C/p>\u003Cp>\u003Cstrong>\u003Cu>WHY QUINCE?\u003C/u>\u003C/strong>\u003C/p>\n\u003Cp>Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.\u003C/p>\n\u003Cp>\u003Cstrong>\u003Cu>EQUAL OPPORTUNITY & HIRING INTEGRITY\u003C/u>\u003C/strong>\u003C/p>\n\u003Cp>Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. \u003C/p>\n\u003Cp>Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.\u003C/p>\n\u003Cp>Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.\u003C/p>\n\u003Cp>\u003Cem>Security Advisory: Beware of Frauds\u003C/em>\u003C/p>\n\u003Cp>At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.\u003C/p>","ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE Manager, CRM Category Expansion The Manager, CRM Category Expansion owns every scheduled brand campaign across email, SMS, push, and in-app for the UK, Germany, and France. This includes new arrivals, restocks, seasonal and gifting moments, and key discount events like Black Friday/Cyber Monday and Quince Day. These are broad, brand-wide sends that go out to the whole customer base or large segments, designed to take customers beyond the one category they already know us for and introduce them to the rest of the range. Reporting into the UK/EU CRM Director, this person runs the process end-to-end: briefing, selecting products with Merchandising, briefing Design, aligning with US Marketing, localizing copy, and partnering with Tech on features like dynamic product/price modules — then building, QA'ing, and shipping every send, reading results, and continuously improving toward faster, more personalized delivery. Responsibilities Own the UK/EU campaign calendar end-to-end — brief, build, localize, QA, and send across email, SMS, push, and in-app Brief and coordinate every campaign with Merchandising, Design, Copy, and US Marketing Own audience segmentation, frequency caps, and suppression/consent logic for smarter targeting Build and maintain the production engine: modular templates, dynamic product feeds, and reusable content blocks Partner with Tech and Data to improve the comms themselves (dynamic pricing, live stock) and run a rigorous testing programme (send-time, segments, incrementality holdouts) Own deliverability and list health across all three markets Turn results into monthly insights and a steady pipeline of new campaign ideas, informed by industry trends and testing new formats Report weekly on performance (revenue, CTR, unsub/complaint rates, incrementality) and coordinate with the Lifecycle team Qualifications Required 5+ years CRM/email marketing in DTC/ecommerce, including 3+ years running a full campaign calendar end-to-end (not just triggered flows) Hands-on with Iterable (or Braze/Klaviyo/SFMC), including multi-market campaign builds with dynamic content and personalization Experience delivering SMS, push, and in-app campaigns, plus enough HTML/CSS to brief and QA email builds Segmentation and deliverability fluency (engagement tiers, suppression, frequency caps), including reading Postmaster Tools SQL working knowledge — able to self-serve audience/results checks in Looker without an analyst A/B testing and incrementality rigor; comfortable setting up and reading holdouts with the Data team Already using AI in daily workflows, and ruthless about QA and automating it Strong multi-stakeholder operator (Merchandising, Design, Copy, US Marketing, Tech) with working knowledge of UK/EU marketing regulations (GDPR, PECR, German/French requirements) Pay Range: GBP 66,000 - 76,000 All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range £66,000—£76,000 GBP WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.",1790961518000,"2026-10-08 19:24:04","2026-10-08T13:16:44-04:00",66000,76000,{"jsonldValid":15,"jsonld":27},{"id":46,"applyToken":47,"slug":48,"title":49,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":50,"department":36,"content_html":52,"content_text":53,"years":21,"createdAt":54,"updatedAtISO":40,"postedAtISO":55,"hasSalary":15,"salaryMin":56,"salaryMax":57,"currency":25,"schema":58},"e544472b8b5f6df5fb5186f9174a0f2dedc35107f803a5cd2e62321b9bf7a808","d017a4eb455045d4cc6e1e0d9fb4f2a255428d62fa1e242b85d31c5c6b1eb705","senior-crm-lifecycle-journeys-manager-at-quince-d43999b888","Senior CRM Lifecycle + Journeys Manager",[51],"Freelance","\u003Cp>\u003Cstrong>ABOUT QUINCE\u003C/strong>\u003C/p>\n\u003Cp>Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes  and build and deploy proprietary technology, AI, and analytics to help us scale fast.\u003C/p>\n\u003Cp>What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.\u003C/p>\n\u003Cp>\u003Cstrong>OUR CULTURE\u003C/strong>\u003C/p>\n\u003Cp>Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.\u003C/p>\n\u003Cul>\n\u003Cli>We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA.  Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.\u003C/li>\n\u003Cli>Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. \u003C/li>\n\u003Cli>Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. \u003C/li>\n\u003C/ul>\n\u003Cp>If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.\u003C/p>\u003Cp>\u003Cstrong>\u003Cu>THE ROLE \u003C/u>\u003C/strong>\u003C/p>\n\u003Cp>The \u003Cstrong>Senior Manager, CRM Lifecycle + Journeys\u003C/strong> owns every triggered flow in the customer journey across email, SMS, push, and in-app for UK, Germany, and France. You will build the automation engine that runs Quince's retention programme: from the welcome series a UK customer sees the day we launch, to the win-back flow that recovers a French customer six months later.\u003C/p>\n\u003Cp>This is a builder role. You will spend most of your first six months in Iterable and the CDP. You will write the flow logic, set up the data pipes, design the experiments, and ship the AI agents that take work out of building, testing, and reporting on flows. The Director, CRM owns the retention strategy and the campaign calendar. You own the triggered flow programme that runs alongside it.\u003C/p>\n\u003Cp>Two constraints shape this job. UK and EU privacy rules mean the US lifecycle playbook does not transfer unchanged: you will rebuild the identity-resolution layer and shift weight toward logged-in and app behaviour. Channel economics also differ across markets, with SMS in particular materially more expensive in Europe than in the US, so the sequencing of email, SMS, push, and in-app per flow per market is not the same as the US default.\u003C/p>\n\u003Cp>You will be joining a team that values speed, candor, and rigour. This role is for you if you like building things, you can hold a roadmap in one hand and a SQL query in the other, and you have an opinion on how AI changes lifecycle work over the next 18 months.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Build, launch, and own every triggered lifecycle flow for UK (July 2026), DE (October 2026), and FR (November 2026): welcome, browse abandon, cart abandon, post-purchase, low stock, back in stock, win-back, replenishment, care instructions.\u003C/li>\n\u003Cli>Partner with MarTech to Ship AI agents and tooling that take work out of flow build, copy, segmentation, and QA. Target at least one end-to-end CRM agent in production by EoY1 and a 50% reduction in flow concept-to-deployment time within 90 days.\u003C/li>\n\u003Cli>Partner with the Data team to run the triggered-flow testing roadmap with statistically sound design. Minimum 6 A/B tests per quarter per flow per market.\u003C/li>\n\u003Cli>Build channel-cost decision logic across email, SMS, push, and in-app per flow per market.\u003C/li>\n\u003Cli>Recover signal lost from fingerprinting and consent restrictions in UK/EU by pushing app and logged-in routing for non-consenting users.\u003C/li>\n\u003Cli>Stand up and run the localisation pipeline with freelance copywriters for EN-UK, DE, and FR. Localised flow content live before each market launch.\u003C/li>\n\u003Cli>Partner with tech team to maintain CDP quality across UK/EU: data model, integrations (Iterable, Attentive, app SDK, site events), data hygiene, latency, and identity-resolution accuracy.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Required: \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>6+ years lifecycle/CRM marketing in DTC or ecommerce, including at least 3 years owning automated/triggered flows end to end (not campaign/blast).\u003C/li>\n\u003Cli>Hands-on with Iterable (preferred), or comparable ESP (Braze, Klaviyo, SFMC). Must have built flows in the tool, not just briefed them.\u003C/li>\n\u003Cli>Hands-on with a CDP: Segment, mParticle, Hightouch, Census, or similar. Must understand identity resolution and data hygiene.\u003C/li>\n\u003Cli>Has built or deployed AI agents or LLM workflows in a marketing context (copy, segmentation, flow logic, QA). If you have not shipped one yet, you can describe the one you would ship in your first 90 days here.\u003C/li>\n\u003Cli>SQL proficient. Can self-serve in Looker, Lookr, or BigQuery without waiting for an analyst.\u003C/li>\n\u003Cli>A/B testing rigour. Knows what statistical significance means and where it breaks in lifecycle (sample size, primary metric selection, novelty effects).\u003C/li>\n\u003Cli>Working knowledge of UK/EU privacy law (GDPR, PECR) and consent management. Understands what changes operationally when fingerprinting is restricted.\u003C/li>\n\u003Cli>Detail-oriented. Triggered flows live or die on edge cases (locale, currency, time zone, opt-in state, suppression rules).\u003C/li>\n\u003Cli>Strong cross-functional operator. Will work daily with creative, brand, data science, tech, and US CRM counterparts.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Preferred: \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Multi-market lifecycle experience (UK + DE or FR), fashion or home goods background, app-native lifecycle experience, fluency in DE or FR.\u003C/li>\n\u003C/ul>\u003Cp>\u003Cem>All posted ranges are reflective of base salary and may vary depending upon experience level and location. \u003C/em>\u003Cem>Bonus and equity may also be provided for eligible roles.\u003C/em>\u003C/p>\u003Cp>Pay Range\u003C/p>\u003Cp>£80,000—£90,000 GBP\u003C/p>\u003Cp>\u003Cstrong>\u003Cu>WHY QUINCE?\u003C/u>\u003C/strong>\u003C/p>\n\u003Cp>Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.\u003C/p>\n\u003Cp>\u003Cstrong>\u003Cu>EQUAL OPPORTUNITY & HIRING INTEGRITY\u003C/u>\u003C/strong>\u003C/p>\n\u003Cp>Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. \u003C/p>\n\u003Cp>Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.\u003C/p>\n\u003Cp>Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.\u003C/p>\n\u003Cp>\u003Cem>Security Advisory: Beware of Frauds\u003C/em>\u003C/p>\n\u003Cp>At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.\u003C/p>","ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE The Senior Manager, CRM Lifecycle + Journeys owns every triggered flow in the customer journey across email, SMS, push, and in-app for UK, Germany, and France. You will build the automation engine that runs Quince's retention programme: from the welcome series a UK customer sees the day we launch, to the win-back flow that recovers a French customer six months later. This is a builder role. You will spend most of your first six months in Iterable and the CDP. You will write the flow logic, set up the data pipes, design the experiments, and ship the AI agents that take work out of building, testing, and reporting on flows. The Director, CRM owns the retention strategy and the campaign calendar. You own the triggered flow programme that runs alongside it. Two constraints shape this job. UK and EU privacy rules mean the US lifecycle playbook does not transfer unchanged: you will rebuild the identity-resolution layer and shift weight toward logged-in and app behaviour. Channel economics also differ across markets, with SMS in particular materially more expensive in Europe than in the US, so the sequencing of email, SMS, push, and in-app per flow per market is not the same as the US default. You will be joining a team that values speed, candor, and rigour. This role is for you if you like building things, you can hold a roadmap in one hand and a SQL query in the other, and you have an opinion on how AI changes lifecycle work over the next 18 months. Responsibilities Build, launch, and own every triggered lifecycle flow for UK (July 2026), DE (October 2026), and FR (November 2026): welcome, browse abandon, cart abandon, post-purchase, low stock, back in stock, win-back, replenishment, care instructions. Partner with MarTech to Ship AI agents and tooling that take work out of flow build, copy, segmentation, and QA. Target at least one end-to-end CRM agent in production by EoY1 and a 50% reduction in flow concept-to-deployment time within 90 days. Partner with the Data team to run the triggered-flow testing roadmap with statistically sound design. Minimum 6 A/B tests per quarter per flow per market. Build channel-cost decision logic across email, SMS, push, and in-app per flow per market. Recover signal lost from fingerprinting and consent restrictions in UK/EU by pushing app and logged-in routing for non-consenting users. Stand up and run the localisation pipeline with freelance copywriters for EN-UK, DE, and FR. Localised flow content live before each market launch. Partner with tech team to maintain CDP quality across UK/EU: data model, integrations (Iterable, Attentive, app SDK, site events), data hygiene, latency, and identity-resolution accuracy. Qualifications Required: 6+ years lifecycle/CRM marketing in DTC or ecommerce, including at least 3 years owning automated/triggered flows end to end (not campaign/blast). Hands-on with Iterable (preferred), or comparable ESP (Braze, Klaviyo, SFMC). Must have built flows in the tool, not just briefed them. Hands-on with a CDP: Segment, mParticle, Hightouch, Census, or similar. Must understand identity resolution and data hygiene. Has built or deployed AI agents or LLM workflows in a marketing context (copy, segmentation, flow logic, QA). If you have not shipped one yet, you can describe the one you would ship in your first 90 days here. SQL proficient. Can self-serve in Looker, Lookr, or BigQuery without waiting for an analyst. A/B testing rigour. Knows what statistical significance means and where it breaks in lifecycle (sample size, primary metric selection, novelty effects). Working knowledge of UK/EU privacy law (GDPR, PECR) and consent management. Understands what changes operationally when fingerprinting is restricted. Detail-oriented. Triggered flows live or die on edge cases (locale, currency, time zone, opt-in state, suppression rules). Strong cross-functional operator. Will work daily with creative, brand, data science, tech, and US CRM counterparts. Preferred: Multi-market lifecycle experience (UK + DE or FR), fashion or home goods background, app-native lifecycle experience, fluency in DE or FR. All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range £80,000—£90,000 GBP WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.",1790109920000,"2026-10-08T13:16:36-04:00",80000,90000,{"jsonldValid":15,"jsonld":27},{"id":60,"applyToken":61,"slug":62,"title":63,"companyname":64,"companylogo":65,"companyTagline":66,"companyIndustry":67,"city":68,"country":69,"remote":15,"employmentType":70,"department":18,"content_html":71,"content_text":72,"years":21,"createdAt":73,"updatedAtISO":74,"postedAtISO":75,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":76,"schema":77},"83a6a17415bb839f38a92968d633a98835d895fe143b950df0668e3a619ac4f4","c3316ab4988c369c8010e4bd3a5fb5ec5d5cc5041dbe4c253d3f38c50c6be646","manager-digital-marketing-at-norton-rose-fulbright-504e1c9234","Manager, Digital Marketing","Norton Rose Fulbright","https://cdn.jobboardwise.com/logo/nortonrosefulbright.com","Law around the world","Law Practice","Houston","United States",[17],"\u003Cp>\u003Cb>Job Description\u003C/b>\u003C/p>\u003Cp>At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity. The highly regarded law firm consistently receives recognition from Great Place to Work and Top Workplaces, two companies that specialize in assessing organizational culture. Teams collaborate across regions, value new ideas and deliver meaningful client solutions, supported by a culture that embraces ambition, development and shared success. With more than 3,000 lawyers and 3,000 business services professionals working together across 50 offices worldwide, this global law firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors.\u003C/p>\u003Cp>The Manager, Digital Marketing is responsible for leading the day-to-day execution and optimization of the firm's digital marketing programs, platforms and channels. This role oversees a team of digital marketing professionals and serves as a key liaison between marketing and business development colleagues, lawyers, technology teams and external partners to deliver high-quality digital experiences that support business development, thought leadership and brand visibility.\u003C/p>\u003Cbr>\u003Cp>The Manager balances execution and optimization with people leadership, ensuring digital initiatives are delivered efficiently, consistently and in alignment with firm standards. The role drives operational excellence across websites, blogs, and campaign platforms while fostering team development and continuous improvement.\u003C/p>\u003Cbr>\u003Cp>This position will be based in our Houston, Austin, Dallas or San Antonio office and flexibility to visit the office for training or meetings is required.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Responsibilities include but are not limited to:\u003C/b>\u003C/p>\u003Cp>Leadership and team management\u003C/p>\u003Cul>\u003Cli>Lead, coach and develop a team of digital marketing professionals, including workload prioritization and career development.\u003C/li>\u003Cli>Foster a collaborative, service-oriented culture focused on accountability, innovation and continuous improvement.\u003C/li>\u003Cli>Oversee recruiting, onboarding and training efforts for digital marketing team members.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>Digital Marketing strategy and execution\u003C/p>\u003Cul>\u003Cli>As the senior subject matter expert, partner with the Content and BD teams to implement digital marketing strategies and support business development, thought leadership and brand visibility goals.\u003C/li>\u003Cli>Lead the execution of digital marketing campaigns across web, email, social media and other digital channels, communicating performance data and actionable insights to inform platform enhancements, campaign optimization and content strategy decisions in collaboration with the Content team.\u003C/li>\u003Cli>Provide guidance to business development professionals and marketing colleagues and lawyers as appropriate on digital marketing best practices and platform capabilities.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>Digital platforms and operations\u003C/p>\u003Cul>\u003Cli>Oversee the day-to-day management of the firm's digital marketing platforms, including websites, blogs, microsites and campaign tools.\u003C/li>\u003Cli>Work to continuously improve digital intake, ticketing and approval workflows, ensuring timely, accurate and consistent execution of requests.\u003C/li>\u003Cli>Manage publishing workflows and ensure compliance with brand, accessibility, governance and quality standards\u003C/li>\u003Cli>Serve as the primary escalation point for digital marketing requests, platform issues and content delivery challenges.\u003C/li>\u003Cli>Oversee regular content audits and lifecycle management, including updates, archiving and end-of-life transitions for digital assets and platforms.\u003C/li>\u003Cli>Develop and approve keyword and SEO, and GEO strategies (for digital publications, blogs, legal updates, campaigns, etc.) and collaborate with stakeholders and vendors to improve site search, Google rankings and AI-influenced search outcomes, maximizing visibility, discoverability and long-term performance.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>Platform optimization and stakeholder management\u003C/p>\u003Cul>\u003Cli>Act as business owner for digital marketing platforms (CMS, analytics tools, microsites, blogs and cloud services), managing external agencies and vendors on scope, prioritization, issue resolution, optimization, budgeting, invoicing and contract coordination.\u003C/li>\u003Cli>Partner with global, regional and cross-functional teams (content, brand and creative, business development, communications, IT and lawyer stakeholders) to operationalize digital processes, enhancements and service offerings, and to standardize execution across the firm.\u003C/li>\u003Cli>Monitor digital performance metrics and deliver actionable insights to improve engagement, user experience and campaign effectiveness.\u003C/li>\u003Cli>Manage relationships with internal stakeholders, technology teams, external vendors and agencies to support the successful delivery and continuous improvement of digital marketing initiatives.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>Other duties\u003C/p>\u003Cp>Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Qualifications and experience:\u003C/b>\u003C/p>\u003Cul>\u003Cli>Bachelor's degree in digital marketing, digital media, marketing technology, marketing operations, marketing or a related field and five or more years of relevant professional experience, preferably in the legal industry, professional services, or another complex organization.\u003C/li>\u003Cli>In lieu of a bachelor's degree, nine years of relevant experience in digital marketing, web management, or marketing technology, preferably in the legal industry, professional services, or another complex organization.\u003C/li>\u003Cli>Demonstrated experience leading digital platforms, SEO strategy and vendor relationships.\u003C/li>\u003Cli>Proven ability to manage multiple priorities, stakeholders and deadlines in a fast-paced environment.\u003C/li>\u003Cli>Prior experience supervising or mentoring team members with demonstrated people leadership capability. 1+ years of team management experience highly preferred.\u003C/li>\u003Cli>Experience managing digital projects, campaigns and stakeholder relationships in a professional services environment preferred.\u003C/li>\u003Cli>Strong knowledge of digital marketing platforms, content management systems and analytics tools.\u003C/li>\u003Cli>Experience with technologies and tools such as Adobe Experience Manager, WordPress HubSpot, HTML, CSS, Data Studio, SharePoint, Hootsuite, Adobe Analytics, Google Analytics (GA4), Google Search Console, Google Ads, Adobe Workfront, Adobe Creative Suite, social media platforms, Mailchimp, event platforms, Coveo, Semrush, Copilot, Microsoft 365 and LastPass highly preferred.\u003C/li>\u003Cli>Working knowledge of HTML, SEO and digital accessibility standards. GEO knowledge and Bar rule understanding a plus.\u003C/li>\u003Cli>Strong project management and organizational skills with the ability to manage competing priorities.\u003C/li>\u003Cli>Excellent written, verbal and interpersonal communication skills.\u003C/li>\u003Cli>Strong problem solving and analytical mindset and ability to translate data into actionable recommendations.\u003C/li>\u003Cli>Demonstrated ability to build effective relationships with stakeholders at all levels in a collaborative environment.\u003C/li>\u003Cli>Promote and demonstrate our business principles of quality, unity and integrity.\u003Cbr>\u003C/li>\u003C/ul>\u003Cp>Norton Rose Fulbright does not accept unsolicited resumes from search firms. Search firms must have an executed search firm agreement and be specifically engaged by Norton Rose Fulbright for a particular search before submitting candidates. A signed agreement alone does not authorize candidate submissions for all open positions.\u003C/p>\u003Cp>All candidate submissions must be made through Norton Rose Fulbright's agency portal. Only agencies invited to participate in a search may submit candidates. Submissions made directly to lawyers, hiring managers, or other firm personnel are not eligible for placement fee consideration.\u003C/p>\u003Cp>Norton Rose Fulbright will not be bound by any terms, conditions, or fee arrangements related to candidate submissions made in violation of these guidelines, nor will it recognize any claim made by the submitting search firm.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Benefits\u003C/b>\u003C/p>\u003Cp>Norton Rose Fulbright US LLP is committed to providing employees with a comprehensive and competitive benefits package that supports you, your health, and your family. Benefit packages include access to three medical insurance plans, dental insurance, vision insurance, life insurance, and disability insurance. Employees can also access pre-tax benefits such as health savings and flexible spending accounts. Norton Rose Fulbright helps provide financial security by allowing employees to participate in a 401(k) savings plan and profit-sharing plans if eligible. Full- time employees are eligible to access fertility benefits designed to support fertility and family-forming journeys. Employees may also access commuter benefits where applicable and student loan assistance refinancing options.\u003C/p>\u003Cp>In addition to the Firm’s health and welfare benefits above, we offer a competitive paid time off plan, which provides a minimum of 20 days off based on your role and tenure with the firm. The firm offers a generous paid maternity leave and paid paternity leave (parental leave) benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn or adopted child(ren). Employees may also access child care support through a back-up care program. Employees are also entitled to 11 Firm holidays.\u003C/p>\u003Cp>\u003Cb> \u003C/b>\u003C/p>\u003Cp>\u003Cb>Legal Notices\u003C/b>\u003C/p>\u003Cp>Norton Rose Fulbright US LLP is an Equal Employment Opportunity Employer and complies with all applicable federal laws and their implementing regulations that require the collection and recording of certain data and information. The information we receive will not be used to make any decision regarding employment and will be kept separate from your application. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, and any other characteristic protected by law.\u003C/p>\u003Cp>Norton Rose Fulbright US is committed to providing reasonable accommodation as an Equal Employment Opportunity Employer to applicants with disabilities. If you require assistance of accommodation to complete your application, please contact us.hr@nortonrosefulbright.com. When submitting your request, please provide your contact information and a description of the accommodation needed or the accessibility barrier you are experiencing. We will make a determination on your request for reasonable accommodation on a case-by-case basis.\u003C/p>\u003Cp>Pay Transparency – Nondiscrimination Provision: The firm will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).\u003C/p>\u003Cp>E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.\u003C/p>\u003Cp>Right to Work Information\u003C/p>\u003Cp>Equal Employment Opportunity\u003C/p>\u003Cbr>\u003Cp>For details on the personal information we collect in connection with your application for potential employment or partnership with Norton Rose Fulbright US LLP and for what purposes visit California Consumer Privacy Notice-Norton Rose Fulbright and Norton Rose Fulbright US LLP - US Data Privacy Policy or contact us at (713) 651-7777.\u003C/p>","Job Description At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity. The highly regarded law firm consistently receives recognition from Great Place to Work and Top Workplaces, two companies that specialize in assessing organizational culture. Teams collaborate across regions, value new ideas and deliver meaningful client solutions, supported by a culture that embraces ambition, development and shared success. With more than 3,000 lawyers and 3,000 business services professionals working together across 50 offices worldwide, this global law firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors. The Manager, Digital Marketing is responsible for leading the day-to-day execution and optimization of the firm's digital marketing programs, platforms and channels. This role oversees a team of digital marketing professionals and serves as a key liaison between marketing and business development colleagues, lawyers, technology teams and external partners to deliver high-quality digital experiences that support business development, thought leadership and brand visibility. The Manager balances execution and optimization with people leadership, ensuring digital initiatives are delivered efficiently, consistently and in alignment with firm standards. The role drives operational excellence across websites, blogs, and campaign platforms while fostering team development and continuous improvement. This position will be based in our Houston, Austin, Dallas or San Antonio office and flexibility to visit the office for training or meetings is required. Responsibilities include but are not limited to: Leadership and team management Lead, coach and develop a team of digital marketing professionals, including workload prioritization and career development. Foster a collaborative, service-oriented culture focused on accountability, innovation and continuous improvement. Oversee recruiting, onboarding and training efforts for digital marketing team members. Digital Marketing strategy and execution As the senior subject matter expert, partner with the Content and BD teams to implement digital marketing strategies and support business development, thought leadership and brand visibility goals. Lead the execution of digital marketing campaigns across web, email, social media and other digital channels, communicating performance data and actionable insights to inform platform enhancements, campaign optimization and content strategy decisions in collaboration with the Content team. Provide guidance to business development professionals and marketing colleagues and lawyers as appropriate on digital marketing best practices and platform capabilities. Digital platforms and operations Oversee the day-to-day management of the firm's digital marketing platforms, including websites, blogs, microsites and campaign tools. Work to continuously improve digital intake, ticketing and approval workflows, ensuring timely, accurate and consistent execution of requests. Manage publishing workflows and ensure compliance with brand, accessibility, governance and quality standards Serve as the primary escalation point for digital marketing requests, platform issues and content delivery challenges. Oversee regular content audits and lifecycle management, including updates, archiving and end-of-life transitions for digital assets and platforms. Develop and approve keyword and SEO, and GEO strategies (for digital publications, blogs, legal updates, campaigns, etc.) and collaborate with stakeholders and vendors to improve site search, Google rankings and AI-influenced search outcomes, maximizing visibility, discoverability and long-term performance. Platform optimization and stakeholder management Act as business owner for digital marketing platforms (CMS, analytics tools, microsites, blogs and cloud services), managing external agencies and vendors on scope, prioritization, issue resolution, optimization, budgeting, invoicing and contract coordination. Partner with global, regional and cross-functional teams (content, brand and creative, business development, communications, IT and lawyer stakeholders) to operationalize digital processes, enhancements and service offerings, and to standardize execution across the firm. Monitor digital performance metrics and deliver actionable insights to improve engagement, user experience and campaign effectiveness. Manage relationships with internal stakeholders, technology teams, external vendors and agencies to support the successful delivery and continuous improvement of digital marketing initiatives. Other duties Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications and experience: Bachelor's degree in digital marketing, digital media, marketing technology, marketing operations, marketing or a related field and five or more years of relevant professional experience, preferably in the legal industry, professional services, or another complex organization. In lieu of a bachelor's degree, nine years of relevant experience in digital marketing, web management, or marketing technology, preferably in the legal industry, professional services, or another complex organization. Demonstrated experience leading digital platforms, SEO strategy and vendor relationships. Proven ability to manage multiple priorities, stakeholders and deadlines in a fast-paced environment. Prior experience supervising or mentoring team members with demonstrated people leadership capability. 1+ years of team management experience highly preferred. Experience managing digital projects, campaigns and stakeholder relationships in a professional services environment preferred. Strong knowledge of digital marketing platforms, content management systems and analytics tools. Experience with technologies and tools such as Adobe Experience Manager, WordPress HubSpot, HTML, CSS, Data Studio, SharePoint, Hootsuite, Adobe Analytics, Google Analytics (GA4), Google Search Console, Google Ads, Adobe Workfront, Adobe Creative Suite, social media platforms, Mailchimp, event platforms, Coveo, Semrush, Copilot, Microsoft 365 and LastPass highly preferred. Working knowledge of HTML, SEO and digital accessibility standards. GEO knowledge and Bar rule understanding a plus. Strong project management and organizational skills with the ability to manage competing priorities. Excellent written, verbal and interpersonal communication skills. Strong problem solving and analytical mindset and ability to translate data into actionable recommendations. Demonstrated ability to build effective relationships with stakeholders at all levels in a collaborative environment. Promote and demonstrate our business principles of quality, unity and integrity. Norton Rose Fulbright does not accept unsolicited resumes from search firms. Search firms must have an executed search firm agreement and be specifically engaged by Norton Rose Fulbright for a particular search before submitting candidates. A signed agreement alone does not authorize candidate submissions for all open positions. All candidate submissions must be made through Norton Rose Fulbright's agency portal. Only agencies invited to participate in a search may submit candidates. Submissions made directly to lawyers, hiring managers, or other firm personnel are not eligible for placement fee consideration. Norton Rose Fulbright will not be bound by any terms, conditions, or fee arrangements related to candidate submissions made in violation of these guidelines, nor will it recognize any claim made by the submitting search firm. Benefits Norton Rose Fulbright US LLP is committed to providing employees with a comprehensive and competitive benefits package that supports you, your health, and your family. Benefit packages include access to three medical insurance plans, dental insurance, vision insurance, life insurance, and disability insurance. Employees can also access pre-tax benefits such as health savings and flexible spending accounts. Norton Rose Fulbright helps provide financial security by allowing employees to participate in a 401(k) savings plan and profit-sharing plans if eligible. Full- time employees are eligible to access fertility benefits designed to support fertility and family-forming journeys. Employees may also access commuter benefits where applicable and student loan assistance refinancing options. In addition to the Firm’s health and welfare benefits above, we offer a competitive paid time off plan, which provides a minimum of 20 days off based on your role and tenure with the firm. The firm offers a generous paid maternity leave and paid paternity leave (parental leave) benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn or adopted child(ren). Employees may also access child care support through a back-up care program. Employees are also entitled to 11 Firm holidays. Legal Notices Norton Rose Fulbright US LLP is an Equal Employment Opportunity Employer and complies with all applicable federal laws and their implementing regulations that require the collection and recording of certain data and information. The information we receive will not be used to make any decision regarding employment and will be kept separate from your application. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, and any other characteristic protected by law. Norton Rose Fulbright US is committed to providing reasonable accommodation as an Equal Employment Opportunity Employer to applicants with disabilities. If you require assistance of accommodation to complete your application, please contact us.hr@nortonrosefulbright.com. When submitting your request, please provide your contact information and a description of the accommodation needed or the accessibility barrier you are experiencing. We will make a determination on your request for reasonable accommodation on a case-by-case basis. Pay Transparency – Nondiscrimination Provision: The firm will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. Right to Work Information Equal Employment Opportunity For details on the personal information we collect in connection with your application for potential employment or partnership with Norton Rose Fulbright US LLP and for what purposes visit California Consumer Privacy Notice-Norton Rose Fulbright and Norton Rose Fulbright US LLP - US Data Privacy Policy or contact us at (713) 651-7777.",1791602511000,"2026-10-10 05:24:54","Posted Today","USD",{"jsonldValid":15,"jsonld":27},{"id":79,"applyToken":80,"slug":81,"title":82,"companyname":83,"companylogo":84,"companyTagline":85,"companyIndustry":86,"city":87,"country":69,"remote":88,"employmentType":89,"department":36,"content_html":91,"content_text":92,"years":21,"createdAt":93,"updatedAtISO":94,"postedAtISO":95,"hasSalary":15,"salaryMin":96,"salaryMax":97,"currency":76,"schema":98},"2e5cbbb78db915fb7fb143f77a917d2ba3da6af31af7224eb3c902f127891efb","2f5620bfe74906e591766e4d78ae1158eb3d6cc56194230d3d9b81c8d1756f23","digital-adoption-and-lifecycle-manager-at-mixpanel-231aa02d3f","Digital Adoption & Lifecycle Manager","Mixpanel","https://cdn.jobboardwise.com/logo/mixpanel.com","Powerful, self-serve product analytics to help you convert, engage, and retain more users.","Software Development","New York City",true,[90],"Contract","\u003Cp>\u003Cstrong>About Mixpanel\u003C/strong>\u003C/p>\n\u003Cp>Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com.\u003C/p>\u003Cp>\u003Cstrong>About the Customer Digital Experience Team\u003C/strong>\u003C/p>\n\u003Cp>Customer Digital Experience sits within Customer Engineering, the technical arm of Mixpanel's Customer organization.\u003C/p>\n\u003Cp>A Our sharpest focus is the digital-only segment: thousands of companies with no proactive account coverage. Some have technical resources available to them, but that support is entirely reactive. It answers the ticket and solves the problem in front of it. Nobody is watching for the customer who implemented and then never built a report, or the account whose usage has been sliding for a month. Our job is to be proactive,, and everything we build should be as automated as possible, without a human initiating it.\u003C/p>\n\u003Cp>Our programs run across the full customer base and are not one-size-fits-all. We build flows that branch and adapt by segment, tuning the content, timing, and channel for who's receiving them. An onboarding flow for a digital-only customer carries the whole experience; the version reaching an account with a dedicated team is tuned to complement what that team is already doing. Same underlying program, deliberately different execution, continuously optimized based on what each segment responds to.\u003C/p>\n\u003Cp>We're close to the data and to the technical reality of how customers implement and use Mixpanel. We're not guessing at what customers are doing; we can see it, and we build against it. This is a small, new team standing up a new function. The playbook isn't written yet; we're writing it together.\u003C/p>\n\u003Cp>\u003Cstrong>About the Role\u003C/strong>\u003C/p>\n\u003Cp>As our Digital Adoption & Lifecycle Manager, you'll own the communications that drive adoption, retention, and expansion across Mixpanel's customer base, with our digital-only customers as the sharpest test of whether the programs work. You'll design lifecycle programs triggered by real behavior: a team that just implemented but hasn't built their first report, an account whose query volume dropped for three straight weeks, a power user hitting the edge of their current plan. Then you'll write the emails and in-product messages that move them forward.\u003C/p>\n\u003Cp>This is a builder's role, not a maintainer's role. You'll define the segmentation, write the copy, set up the triggers, instrument the measurement, and then argue with the data about what to change.\u003C/p>\n\u003Cp>It's also a deeply collaborative one. You'll work hand in hand with our Customer Success Digital Programs Manager, sharing a roadmap and dividing the work. You'll partner with Marketing on the overall email calendar so our lifecycle sends and their campaigns aren't competing for the same inbox. You'll support adoption initiatives coming out of Product, turning a launch into something customers actually try. And you'll take cues from customer-facing teams about what's landing and what isn't. Very little of this job happens alone.\u003C/p>\n\u003Cp>You'll also help define what agentic customer success looks like at Mixpanel. The scaled programs we build today are rules and triggers; the ones we build next will involve AI agents that can interpret a customer's situation, decide what that customer needs, and act. We're early here and we don't have the answers. We want someone who is already experimenting, who already has opinions about where agents help and where they break trust, and who wants to shape how this gets built.\u003C/p>\n\u003Cp>If you like clean handoffs and finished systems, this isn't it. If you want to build the thing from zero and own the number it moves, read on.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Build the lifecycle communication program end-to-end across onboarding, adoption, retention, and expansion, from strategy through copy, build, launch, and iteration\u003C/li>\n\u003Cli>Create programs that serve the full customer base while working hardest for digital-only customers, and decide where messaging should differ for accounts with a dedicated team\u003C/li>\n\u003Cli>Design behavior-based segmentation using product usage, health signals, lifecycle stage, and account attributes; define the triggers that decide who hears from us and when\u003C/li>\n\u003Cli>Write clear, useful customer-facing copy across email, in-product messaging, and other digital channels that reflects Mixpanel's voice and gives customers a reason to act\u003C/li>\n\u003Cli>Build and ship campaigns in tools like Customer.io, HubSpot, and Statisfy, including the audience logic, templates, and QA that keep them reliable\u003C/li>\n\u003Cli>Partner with Marketing on the shared email calendar, coordinating timing, frequency, and audience overlap so customers get a coherent experience instead of three messages in one week\u003C/li>\n\u003Cli>Support product-led adoption initiatives by translating launches and feature pushes into lifecycle moments that get customers to try the thing, and report back on whether they did\u003C/li>\n\u003Cli>Keep our library of lifecycle messaging current as the product changes, retiring what's stale and rewriting what no longer matches reality\u003C/li>\n\u003Cli>Define success metrics for every program, instrument them in Mixpanel, and run a regular reporting cadence on engagement, adoption lift, and downstream retention and expansion impact\u003C/li>\n\u003Cli>Run experiments on subject lines, timing, sequencing, channel mix, and audience definition, and kill what doesn't work\u003C/li>\n\u003Cli>Work with customer-facing teams to learn what resonates in conversations, translate it into programs that reach customers without proactive account teams, and make sure digital touches complement rather than collide with human ones\u003C/li>\n\u003Cli>Pilot agentic approaches to scaled customer success, where an AI agent can personalize a touchpoint, surface the right next action, or handle a customer interaction end-to-end, and develop a point of view on what should be automated, what should stay human, and how we'd know the difference\u003C/li>\n\u003Cli>Identify gaps in our data, tooling, and process, and propose what we should fix first. This program is new and the infrastructure is being built alongside it.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We're Looking For Someone Who Is:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experienced in customer lifecycle communications, ideally in a B2B SaaS environment, focused on post-sale adoption, retention, and expansion rather than demand generation or pre-sales\u003C/li>\n\u003Cli>An excellent writer who can be concise, specific, and useful to a technical audience\u003C/li>\n\u003Cli>Hands-on with lifecycle and marketing automation platforms (Customer.io, HubSpot, Braze, Iterable, or similar); you build the campaign yourself, you don't hand off a brief\u003C/li>\n\u003Cli>Fluent in product analytics (Mixpanel or similar) and comfortable pulling your own data to define segments and measure results\u003C/li>\n\u003Cli>Familiar with customer success platforms (Statisfy, Gainsight, Totango, or similar) and how health signals and customer data feed scaled programming\u003C/li>\n\u003Cli>Strong at segmentation, able to reason about cohorts, behavioral triggers, and audience overlap, and knows when a segment is too small to matter\u003C/li>\n\u003Cli>Data-driven in practice, not just in principle; forms a hypothesis, measures the result, and changes course based on what the data actually says\u003C/li>\n\u003Cli>Comfortable being measured on business outcomes, not open rates alone. You've directly contributed to metrics like GRR, NRR, activation rate, and time to first value.\u003C/li>\n\u003Cli>Genuinely collaborative. You've coordinated a shared calendar with Marketing, taken input from customer-facing teams, and supported someone else's launch without needing it to be your project.\u003C/li>\n\u003Cli>Experienced working alongside customer-facing teams and comfortable earning their trust when your programs touch their customers\u003C/li>\n\u003Cli>Able to drive projects forward independently across teams, with the judgment to prioritize, make tradeoffs, and keep things moving without a defined playbook\u003C/li>\n\u003Cli>Comfortable with ambiguity and energized by building from the ground up\u003C/li>\n\u003Cli>Actively experimenting with agentic customer success. Not just using AI to draft copy, but thinking about where AI agents can take real action in the customer lifecycle. You've tried things, you've seen what falls over, and you have a point of view on what's ready and what isn't. We'll ask you what you've built or what you’re ideating on.\u003C/li>\n\u003Cli>Using AI purposefully in your day-to-day: drafting and iterating on copy, analyzing campaign performance, scaling research and segmentation work\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience launching a scaled or digital customer success program at a company that didn't have one before\u003C/li>\n\u003Cli>Experience serving a long-tail or self-serve customer base where digital is the only channel available, alongside segments that have dedicated account teams\u003C/li>\n\u003Cli>Experience with in-product messaging tools and lifecycle orchestration beyond email\u003C/li>\n\u003Cli>Hands-on experience deploying an AI agent into a real customer-facing workflow, at any scale, including the ones that didn't work\u003C/li>\n\u003C/ul>\n\u003Cp>#LI-Remote\u003C/p>\u003Cp>\u003Cstrong>Compensation\u003C/strong>\u003C/p>\n\u003Cp>The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here.\u003Cbr>\u003Cbr>Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.\u003C/p>\u003Cp>Mixpanel Compensation Range\u003C/p>\u003Cp>$132,000—$162,750 USD\u003C/p>\u003Cp>\u003Cstrong>Benefits and Perks\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Comprehensive Medical, Vision, and Dental Care\u003C/li>\n\u003Cli>Mental Wellness Benefit\u003C/li>\n\u003Cli>Generous Vacation Policy & Additional Company Holidays\u003C/li>\n\u003Cli>Enhanced Parental Leave\u003C/li>\n\u003Cli>Volunteer Time Off\u003C/li>\n\u003Cli>Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>*please note that benefits and perks for contract positions will vary*\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Culture Values\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Make Bold Bets:\u003C/strong> We choose courageous action over comfortable progress.\u003C/li>\n\u003Cli>\u003Cstrong>Innovate with Insight:\u003C/strong> We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.\u003C/li>\n\u003Cli>\u003Cstrong>One Team:\u003C/strong> We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.\u003C/li>\n\u003Cli>\u003Cstrong>Candor with Connection:\u003C/strong> We build meaningful relationships that enable honest feedback and direct conversations.\u003C/li>\n\u003Cli>\u003Cstrong>Champion the Customer:\u003C/strong> We seek to deeply understand our customers’ needs, ensuring their success is our north star.\u003C/li>\n\u003Cli>\u003Cstrong>Powerful Simplicity:\u003C/strong> We find elegant solutions to complex problems, making sophisticated things accessible.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Why choose Mixpanel?\u003C/strong>\u003C/p>\n\u003Cp>We’re a leader in analytics with over 29,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.\u003C/p>\n\u003Cp>Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.\u003C/p>","About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com. About the Customer Digital Experience Team Customer Digital Experience sits within Customer Engineering, the technical arm of Mixpanel's Customer organization. A Our sharpest focus is the digital-only segment: thousands of companies with no proactive account coverage. Some have technical resources available to them, but that support is entirely reactive. It answers the ticket and solves the problem in front of it. Nobody is watching for the customer who implemented and then never built a report, or the account whose usage has been sliding for a month. Our job is to be proactive,, and everything we build should be as automated as possible, without a human initiating it. Our programs run across the full customer base and are not one-size-fits-all. We build flows that branch and adapt by segment, tuning the content, timing, and channel for who's receiving them. An onboarding flow for a digital-only customer carries the whole experience; the version reaching an account with a dedicated team is tuned to complement what that team is already doing. Same underlying program, deliberately different execution, continuously optimized based on what each segment responds to. We're close to the data and to the technical reality of how customers implement and use Mixpanel. We're not guessing at what customers are doing; we can see it, and we build against it. This is a small, new team standing up a new function. The playbook isn't written yet; we're writing it together. About the Role As our Digital Adoption & Lifecycle Manager, you'll own the communications that drive adoption, retention, and expansion across Mixpanel's customer base, with our digital-only customers as the sharpest test of whether the programs work. You'll design lifecycle programs triggered by real behavior: a team that just implemented but hasn't built their first report, an account whose query volume dropped for three straight weeks, a power user hitting the edge of their current plan. Then you'll write the emails and in-product messages that move them forward. This is a builder's role, not a maintainer's role. You'll define the segmentation, write the copy, set up the triggers, instrument the measurement, and then argue with the data about what to change. It's also a deeply collaborative one. You'll work hand in hand with our Customer Success Digital Programs Manager, sharing a roadmap and dividing the work. You'll partner with Marketing on the overall email calendar so our lifecycle sends and their campaigns aren't competing for the same inbox. You'll support adoption initiatives coming out of Product, turning a launch into something customers actually try. And you'll take cues from customer-facing teams about what's landing and what isn't. Very little of this job happens alone. You'll also help define what agentic customer success looks like at Mixpanel. The scaled programs we build today are rules and triggers; the ones we build next will involve AI agents that can interpret a customer's situation, decide what that customer needs, and act. We're early here and we don't have the answers. We want someone who is already experimenting, who already has opinions about where agents help and where they break trust, and who wants to shape how this gets built. If you like clean handoffs and finished systems, this isn't it. If you want to build the thing from zero and own the number it moves, read on. Responsibilities Build the lifecycle communication program end-to-end across onboarding, adoption, retention, and expansion, from strategy through copy, build, launch, and iteration Create programs that serve the full customer base while working hardest for digital-only customers, and decide where messaging should differ for accounts with a dedicated team Design behavior-based segmentation using product usage, health signals, lifecycle stage, and account attributes; define the triggers that decide who hears from us and when Write clear, useful customer-facing copy across email, in-product messaging, and other digital channels that reflects Mixpanel's voice and gives customers a reason to act Build and ship campaigns in tools like Customer.io, HubSpot, and Statisfy, including the audience logic, templates, and QA that keep them reliable Partner with Marketing on the shared email calendar, coordinating timing, frequency, and audience overlap so customers get a coherent experience instead of three messages in one week Support product-led adoption initiatives by translating launches and feature pushes into lifecycle moments that get customers to try the thing, and report back on whether they did Keep our library of lifecycle messaging current as the product changes, retiring what's stale and rewriting what no longer matches reality Define success metrics for every program, instrument them in Mixpanel, and run a regular reporting cadence on engagement, adoption lift, and downstream retention and expansion impact Run experiments on subject lines, timing, sequencing, channel mix, and audience definition, and kill what doesn't work Work with customer-facing teams to learn what resonates in conversations, translate it into programs that reach customers without proactive account teams, and make sure digital touches complement rather than collide with human ones Pilot agentic approaches to scaled customer success, where an AI agent can personalize a touchpoint, surface the right next action, or handle a customer interaction end-to-end, and develop a point of view on what should be automated, what should stay human, and how we'd know the difference Identify gaps in our data, tooling, and process, and propose what we should fix first. This program is new and the infrastructure is being built alongside it. We're Looking For Someone Who Is: Experienced in customer lifecycle communications, ideally in a B2B SaaS environment, focused on post-sale adoption, retention, and expansion rather than demand generation or pre-sales An excellent writer who can be concise, specific, and useful to a technical audience Hands-on with lifecycle and marketing automation platforms (Customer.io, HubSpot, Braze, Iterable, or similar); you build the campaign yourself, you don't hand off a brief Fluent in product analytics (Mixpanel or similar) and comfortable pulling your own data to define segments and measure results Familiar with customer success platforms (Statisfy, Gainsight, Totango, or similar) and how health signals and customer data feed scaled programming Strong at segmentation, able to reason about cohorts, behavioral triggers, and audience overlap, and knows when a segment is too small to matter Data-driven in practice, not just in principle; forms a hypothesis, measures the result, and changes course based on what the data actually says Comfortable being measured on business outcomes, not open rates alone. You've directly contributed to metrics like GRR, NRR, activation rate, and time to first value. Genuinely collaborative. You've coordinated a shared calendar with Marketing, taken input from customer-facing teams, and supported someone else's launch without needing it to be your project. Experienced working alongside customer-facing teams and comfortable earning their trust when your programs touch their customers Able to drive projects forward independently across teams, with the judgment to prioritize, make tradeoffs, and keep things moving without a defined playbook Comfortable with ambiguity and energized by building from the ground up Actively experimenting with agentic customer success. Not just using AI to draft copy, but thinking about where AI agents can take real action in the customer lifecycle. You've tried things, you've seen what falls over, and you have a point of view on what's ready and what isn't. We'll ask you what you've built or what you’re ideating on. Using AI purposefully in your day-to-day: drafting and iterating on copy, analyzing campaign performance, scaling research and segmentation work Nice to Have Experience launching a scaled or digital customer success program at a company that didn't have one before Experience serving a long-tail or self-serve customer base where digital is the only channel available, alongside segments that have dedicated account teams Experience with in-product messaging tools and lifecycle orchestration beyond email Hands-on experience deploying an AI agent into a real customer-facing workflow, at any scale, including the ones that didn't work #LI-Remote Compensation The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here. Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information. Mixpanel Compensation Range $132,000—$162,750 USD Benefits and Perks Comprehensive Medical, Vision, and Dental Care Mental Wellness Benefit Generous Vacation Policy & Additional Company Holidays Enhanced Parental Leave Volunteer Time Off Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break *please note that benefits and perks for contract positions will vary* Culture Values Make Bold Bets: We choose courageous action over comfortable progress. Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes. One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone. Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations. Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star. Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible. Why choose Mixpanel? We’re a leader in analytics with over 29,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions. Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.",1791602509000,"2026-10-10 05:24:50","2026-10-09T19:24:38-04:00",132000,162750,{"jsonldValid":15,"jsonld":27},{"id":100,"applyToken":101,"slug":102,"title":82,"companyname":83,"companylogo":84,"companyTagline":85,"companyIndustry":86,"city":103,"country":69,"remote":88,"employmentType":104,"department":36,"content_html":91,"content_text":92,"years":21,"createdAt":93,"updatedAtISO":94,"postedAtISO":105,"hasSalary":15,"salaryMin":96,"salaryMax":97,"currency":76,"schema":106},"a78d7551dbcd82a7da84db662906c97be4fa7a29ab69b9ef43e5c2314ba5aca0","0da080396464d040ce62f83c7d38c3e8b097fb3d3d826a03f0562098e7838c3f","digital-adoption-and-lifecycle-manager-at-mixpanel-2d23ec0f2c","San Francisco",[90],"2026-10-09T17:58:48-04:00",{"jsonldValid":15,"jsonld":27},{"id":108,"applyToken":109,"slug":110,"title":82,"companyname":83,"companylogo":84,"companyTagline":85,"companyIndustry":86,"city":111,"country":69,"remote":88,"employmentType":112,"department":36,"content_html":113,"content_text":114,"years":21,"createdAt":93,"updatedAtISO":94,"postedAtISO":115,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":76,"schema":116},"81810fae6dcc55d457adfb85377a4f07f68597784d3014325484e6f9510c3b98","bd173e6d1074fd1bec226b36b6e2e23e4c09af24f59dd35fdf7805be326fc332","digital-adoption-and-lifecycle-manager-at-mixpanel-c914922c1e","Remote",[90],"\u003Cp>\u003Cstrong>About Mixpanel\u003C/strong>\u003C/p>\n\u003Cp>Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com.\u003C/p>\u003Cp>\u003Cstrong>About the Customer Digital Experience Team\u003C/strong>\u003C/p>\n\u003Cp>Customer Digital Experience sits within Customer Engineering, the technical arm of Mixpanel's Customer organization.\u003C/p>\n\u003Cp>A Our sharpest focus is the digital-only segment: thousands of companies with no proactive account coverage. Some have technical resources available to them, but that support is entirely reactive. It answers the ticket and solves the problem in front of it. Nobody is watching for the customer who implemented and then never built a report, or the account whose usage has been sliding for a month. Our job is to be proactive,, and everything we build should be as automated as possible, without a human initiating it.\u003C/p>\n\u003Cp>Our programs run across the full customer base and are not one-size-fits-all. We build flows that branch and adapt by segment, tuning the content, timing, and channel for who's receiving them. An onboarding flow for a digital-only customer carries the whole experience; the version reaching an account with a dedicated team is tuned to complement what that team is already doing. Same underlying program, deliberately different execution, continuously optimized based on what each segment responds to.\u003C/p>\n\u003Cp>We're close to the data and to the technical reality of how customers implement and use Mixpanel. We're not guessing at what customers are doing; we can see it, and we build against it. This is a small, new team standing up a new function. The playbook isn't written yet; we're writing it together.\u003C/p>\n\u003Cp>\u003Cstrong>About the Role\u003C/strong>\u003C/p>\n\u003Cp>As our Digital Adoption & Lifecycle Manager, you'll own the communications that drive adoption, retention, and expansion across Mixpanel's customer base, with our digital-only customers as the sharpest test of whether the programs work. You'll design lifecycle programs triggered by real behavior: a team that just implemented but hasn't built their first report, an account whose query volume dropped for three straight weeks, a power user hitting the edge of their current plan. Then you'll write the emails and in-product messages that move them forward.\u003C/p>\n\u003Cp>This is a builder's role, not a maintainer's role. You'll define the segmentation, write the copy, set up the triggers, instrument the measurement, and then argue with the data about what to change.\u003C/p>\n\u003Cp>It's also a deeply collaborative one. You'll work hand in hand with our Customer Success Digital Programs Manager, sharing a roadmap and dividing the work. You'll partner with Marketing on the overall email calendar so our lifecycle sends and their campaigns aren't competing for the same inbox. You'll support adoption initiatives coming out of Product, turning a launch into something customers actually try. And you'll take cues from customer-facing teams about what's landing and what isn't. Very little of this job happens alone.\u003C/p>\n\u003Cp>You'll also help define what agentic customer success looks like at Mixpanel. The scaled programs we build today are rules and triggers; the ones we build next will involve AI agents that can interpret a customer's situation, decide what that customer needs, and act. We're early here and we don't have the answers. We want someone who is already experimenting, who already has opinions about where agents help and where they break trust, and who wants to shape how this gets built.\u003C/p>\n\u003Cp>If you like clean handoffs and finished systems, this isn't it. If you want to build the thing from zero and own the number it moves, read on.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Build the lifecycle communication program end-to-end across onboarding, adoption, retention, and expansion, from strategy through copy, build, launch, and iteration\u003C/li>\n\u003Cli>Create programs that serve the full customer base while working hardest for digital-only customers, and decide where messaging should differ for accounts with a dedicated team\u003C/li>\n\u003Cli>Design behavior-based segmentation using product usage, health signals, lifecycle stage, and account attributes; define the triggers that decide who hears from us and when\u003C/li>\n\u003Cli>Write clear, useful customer-facing copy across email, in-product messaging, and other digital channels that reflects Mixpanel's voice and gives customers a reason to act\u003C/li>\n\u003Cli>Build and ship campaigns in tools like Customer.io, HubSpot, and Statisfy, including the audience logic, templates, and QA that keep them reliable\u003C/li>\n\u003Cli>Partner with Marketing on the shared email calendar, coordinating timing, frequency, and audience overlap so customers get a coherent experience instead of three messages in one week\u003C/li>\n\u003Cli>Support product-led adoption initiatives by translating launches and feature pushes into lifecycle moments that get customers to try the thing, and report back on whether they did\u003C/li>\n\u003Cli>Keep our library of lifecycle messaging current as the product changes, retiring what's stale and rewriting what no longer matches reality\u003C/li>\n\u003Cli>Define success metrics for every program, instrument them in Mixpanel, and run a regular reporting cadence on engagement, adoption lift, and downstream retention and expansion impact\u003C/li>\n\u003Cli>Run experiments on subject lines, timing, sequencing, channel mix, and audience definition, and kill what doesn't work\u003C/li>\n\u003Cli>Work with customer-facing teams to learn what resonates in conversations, translate it into programs that reach customers without proactive account teams, and make sure digital touches complement rather than collide with human ones\u003C/li>\n\u003Cli>Pilot agentic approaches to scaled customer success, where an AI agent can personalize a touchpoint, surface the right next action, or handle a customer interaction end-to-end, and develop a point of view on what should be automated, what should stay human, and how we'd know the difference\u003C/li>\n\u003Cli>Identify gaps in our data, tooling, and process, and propose what we should fix first. This program is new and the infrastructure is being built alongside it.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We're Looking For Someone Who Is:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experienced in customer lifecycle communications, ideally in a B2B SaaS environment, focused on post-sale adoption, retention, and expansion rather than demand generation or pre-sales\u003C/li>\n\u003Cli>An excellent writer who can be concise, specific, and useful to a technical audience\u003C/li>\n\u003Cli>Hands-on with lifecycle and marketing automation platforms (Customer.io, HubSpot, Braze, Iterable, or similar); you build the campaign yourself, you don't hand off a brief\u003C/li>\n\u003Cli>Fluent in product analytics (Mixpanel or similar) and comfortable pulling your own data to define segments and measure results\u003C/li>\n\u003Cli>Familiar with customer success platforms (Statisfy, Gainsight, Totango, or similar) and how health signals and customer data feed scaled programming\u003C/li>\n\u003Cli>Strong at segmentation, able to reason about cohorts, behavioral triggers, and audience overlap, and knows when a segment is too small to matter\u003C/li>\n\u003Cli>Data-driven in practice, not just in principle; forms a hypothesis, measures the result, and changes course based on what the data actually says\u003C/li>\n\u003Cli>Comfortable being measured on business outcomes, not open rates alone. You've directly contributed to metrics like GRR, NRR, activation rate, and time to first value.\u003C/li>\n\u003Cli>Genuinely collaborative. You've coordinated a shared calendar with Marketing, taken input from customer-facing teams, and supported someone else's launch without needing it to be your project.\u003C/li>\n\u003Cli>Experienced working alongside customer-facing teams and comfortable earning their trust when your programs touch their customers\u003C/li>\n\u003Cli>Able to drive projects forward independently across teams, with the judgment to prioritize, make tradeoffs, and keep things moving without a defined playbook\u003C/li>\n\u003Cli>Comfortable with ambiguity and energized by building from the ground up\u003C/li>\n\u003Cli>Actively experimenting with agentic customer success. Not just using AI to draft copy, but thinking about where AI agents can take real action in the customer lifecycle. You've tried things, you've seen what falls over, and you have a point of view on what's ready and what isn't. We'll ask you what you've built or what you’re ideating on.\u003C/li>\n\u003Cli>Using AI purposefully in your day-to-day: drafting and iterating on copy, analyzing campaign performance, scaling research and segmentation work\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience launching a scaled or digital customer success program at a company that didn't have one before\u003C/li>\n\u003Cli>Experience serving a long-tail or self-serve customer base where digital is the only channel available, alongside segments that have dedicated account teams\u003C/li>\n\u003Cli>Experience with in-product messaging tools and lifecycle orchestration beyond email\u003C/li>\n\u003Cli>Hands-on experience deploying an AI agent into a real customer-facing workflow, at any scale, including the ones that didn't work\u003C/li>\n\u003C/ul>\n\u003Cp>#LI-Remote\u003C/p>\u003Cp>\u003Cstrong>Benefits and Perks\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Comprehensive Medical, Vision, and Dental Care\u003C/li>\n\u003Cli>Mental Wellness Benefit\u003C/li>\n\u003Cli>Generous Vacation Policy & Additional Company Holidays\u003C/li>\n\u003Cli>Enhanced Parental Leave\u003C/li>\n\u003Cli>Volunteer Time Off\u003C/li>\n\u003Cli>Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>*please note that benefits and perks for contract positions will vary*\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Culture Values\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Make Bold Bets:\u003C/strong> We choose courageous action over comfortable progress.\u003C/li>\n\u003Cli>\u003Cstrong>Innovate with Insight:\u003C/strong> We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.\u003C/li>\n\u003Cli>\u003Cstrong>One Team:\u003C/strong> We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.\u003C/li>\n\u003Cli>\u003Cstrong>Candor with Connection:\u003C/strong> We build meaningful relationships that enable honest feedback and direct conversations.\u003C/li>\n\u003Cli>\u003Cstrong>Champion the Customer:\u003C/strong> We seek to deeply understand our customers’ needs, ensuring their success is our north star.\u003C/li>\n\u003Cli>\u003Cstrong>Powerful Simplicity:\u003C/strong> We find elegant solutions to complex problems, making sophisticated things accessible.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Why choose Mixpanel?\u003C/strong>\u003C/p>\n\u003Cp>We’re a leader in analytics with over 29,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.\u003C/p>\n\u003Cp>Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.\u003C/p>","About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com. About the Customer Digital Experience Team Customer Digital Experience sits within Customer Engineering, the technical arm of Mixpanel's Customer organization. A Our sharpest focus is the digital-only segment: thousands of companies with no proactive account coverage. Some have technical resources available to them, but that support is entirely reactive. It answers the ticket and solves the problem in front of it. Nobody is watching for the customer who implemented and then never built a report, or the account whose usage has been sliding for a month. Our job is to be proactive,, and everything we build should be as automated as possible, without a human initiating it. Our programs run across the full customer base and are not one-size-fits-all. We build flows that branch and adapt by segment, tuning the content, timing, and channel for who's receiving them. An onboarding flow for a digital-only customer carries the whole experience; the version reaching an account with a dedicated team is tuned to complement what that team is already doing. Same underlying program, deliberately different execution, continuously optimized based on what each segment responds to. We're close to the data and to the technical reality of how customers implement and use Mixpanel. We're not guessing at what customers are doing; we can see it, and we build against it. This is a small, new team standing up a new function. The playbook isn't written yet; we're writing it together. About the Role As our Digital Adoption & Lifecycle Manager, you'll own the communications that drive adoption, retention, and expansion across Mixpanel's customer base, with our digital-only customers as the sharpest test of whether the programs work. You'll design lifecycle programs triggered by real behavior: a team that just implemented but hasn't built their first report, an account whose query volume dropped for three straight weeks, a power user hitting the edge of their current plan. Then you'll write the emails and in-product messages that move them forward. This is a builder's role, not a maintainer's role. You'll define the segmentation, write the copy, set up the triggers, instrument the measurement, and then argue with the data about what to change. It's also a deeply collaborative one. You'll work hand in hand with our Customer Success Digital Programs Manager, sharing a roadmap and dividing the work. You'll partner with Marketing on the overall email calendar so our lifecycle sends and their campaigns aren't competing for the same inbox. You'll support adoption initiatives coming out of Product, turning a launch into something customers actually try. And you'll take cues from customer-facing teams about what's landing and what isn't. Very little of this job happens alone. You'll also help define what agentic customer success looks like at Mixpanel. The scaled programs we build today are rules and triggers; the ones we build next will involve AI agents that can interpret a customer's situation, decide what that customer needs, and act. We're early here and we don't have the answers. We want someone who is already experimenting, who already has opinions about where agents help and where they break trust, and who wants to shape how this gets built. If you like clean handoffs and finished systems, this isn't it. If you want to build the thing from zero and own the number it moves, read on. Responsibilities Build the lifecycle communication program end-to-end across onboarding, adoption, retention, and expansion, from strategy through copy, build, launch, and iteration Create programs that serve the full customer base while working hardest for digital-only customers, and decide where messaging should differ for accounts with a dedicated team Design behavior-based segmentation using product usage, health signals, lifecycle stage, and account attributes; define the triggers that decide who hears from us and when Write clear, useful customer-facing copy across email, in-product messaging, and other digital channels that reflects Mixpanel's voice and gives customers a reason to act Build and ship campaigns in tools like Customer.io, HubSpot, and Statisfy, including the audience logic, templates, and QA that keep them reliable Partner with Marketing on the shared email calendar, coordinating timing, frequency, and audience overlap so customers get a coherent experience instead of three messages in one week Support product-led adoption initiatives by translating launches and feature pushes into lifecycle moments that get customers to try the thing, and report back on whether they did Keep our library of lifecycle messaging current as the product changes, retiring what's stale and rewriting what no longer matches reality Define success metrics for every program, instrument them in Mixpanel, and run a regular reporting cadence on engagement, adoption lift, and downstream retention and expansion impact Run experiments on subject lines, timing, sequencing, channel mix, and audience definition, and kill what doesn't work Work with customer-facing teams to learn what resonates in conversations, translate it into programs that reach customers without proactive account teams, and make sure digital touches complement rather than collide with human ones Pilot agentic approaches to scaled customer success, where an AI agent can personalize a touchpoint, surface the right next action, or handle a customer interaction end-to-end, and develop a point of view on what should be automated, what should stay human, and how we'd know the difference Identify gaps in our data, tooling, and process, and propose what we should fix first. This program is new and the infrastructure is being built alongside it. We're Looking For Someone Who Is: Experienced in customer lifecycle communications, ideally in a B2B SaaS environment, focused on post-sale adoption, retention, and expansion rather than demand generation or pre-sales An excellent writer who can be concise, specific, and useful to a technical audience Hands-on with lifecycle and marketing automation platforms (Customer.io, HubSpot, Braze, Iterable, or similar); you build the campaign yourself, you don't hand off a brief Fluent in product analytics (Mixpanel or similar) and comfortable pulling your own data to define segments and measure results Familiar with customer success platforms (Statisfy, Gainsight, Totango, or similar) and how health signals and customer data feed scaled programming Strong at segmentation, able to reason about cohorts, behavioral triggers, and audience overlap, and knows when a segment is too small to matter Data-driven in practice, not just in principle; forms a hypothesis, measures the result, and changes course based on what the data actually says Comfortable being measured on business outcomes, not open rates alone. You've directly contributed to metrics like GRR, NRR, activation rate, and time to first value. Genuinely collaborative. You've coordinated a shared calendar with Marketing, taken input from customer-facing teams, and supported someone else's launch without needing it to be your project. Experienced working alongside customer-facing teams and comfortable earning their trust when your programs touch their customers Able to drive projects forward independently across teams, with the judgment to prioritize, make tradeoffs, and keep things moving without a defined playbook Comfortable with ambiguity and energized by building from the ground up Actively experimenting with agentic customer success. Not just using AI to draft copy, but thinking about where AI agents can take real action in the customer lifecycle. You've tried things, you've seen what falls over, and you have a point of view on what's ready and what isn't. We'll ask you what you've built or what you’re ideating on. Using AI purposefully in your day-to-day: drafting and iterating on copy, analyzing campaign performance, scaling research and segmentation work Nice to Have Experience launching a scaled or digital customer success program at a company that didn't have one before Experience serving a long-tail or self-serve customer base where digital is the only channel available, alongside segments that have dedicated account teams Experience with in-product messaging tools and lifecycle orchestration beyond email Hands-on experience deploying an AI agent into a real customer-facing workflow, at any scale, including the ones that didn't work #LI-Remote Benefits and Perks Comprehensive Medical, Vision, and Dental Care Mental Wellness Benefit Generous Vacation Policy & Additional Company Holidays Enhanced Parental Leave Volunteer Time Off Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break *please note that benefits and perks for contract positions will vary* Culture Values Make Bold Bets: We choose courageous action over comfortable progress. Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes. One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone. Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations. Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star. Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible. Why choose Mixpanel? We’re a leader in analytics with over 29,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions. Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.","2026-10-09T16:26:26-04:00",{"jsonldValid":15,"jsonld":27},1791621773947]