[{"data":1,"prerenderedAt":115},["ShallowReactive",2],{"$fIcu7sbq8c25VBdUPuaMUp0ZsFOaL8RefZwGCZONJobM":3,"$f4UdTKpDSB0w-CCpiiPPwaUB5A3kVCkNbY25_yI8jwWc":25},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":14,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":24},"bb0af84b2f3bc96acf3697d2d22d25c1133da014a0360adc02d21d5594d8a722","crm-and-sfe-specialist-at-msd-e60028b553","CRM & SFE Specialist","MSD","https://logo.clearbit.com/msd.com","Pharmaceutical Manufacturing","3 Locations","",false,[15],"Full-time","Marketing","\u003Cp>Job Description\u003C/p>\u003Cp>The CRM & SFE Specialist owns the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working, including governance, standards, and adoption. The role is accountable for system reliability, data quality, and user adoption, ensuring compliant, high value CRM use across markets. The specialist continuously enhances CRM capabilities to support SFE processes, omnichannel engagement, and efficient commercial execution. As the single point of accountability for CRM and SFE across the assigned markets, the role partners closely with commercial teams and key stakeholders.\u003C/p>\u003Cp>This is a hands‑on role requiring expertise in Veeva CRM, Salesforce, Salesforce Marketing Cloud and related systems. The CRM & SFE Specialist acts as the local Subject Matter Expert, performs system configuration and updates, manages tagging and taxonomy, supports omnichannel journey execution, and raises and manages IT service requests on behalf of the business.\u003C/p>\u003Cp>\u003Cb>Key Responsibilities:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Sales Force Effectiveness (SFE) & Commercial Enablement\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Own and govern \u003Cb>Sales Force Effectiveness (SFE)\u003C/b> capabilities across assigned markets, including segmentation, targeting, adoption ladder, \u003Cb>Multi‑Channel Cycle Planning (MCCP)\u003C/b>, call planning.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Design and continuously improve MCCP and SFE approaches\u003C/b> to increase effectiveness, customer engagement and commercial impact.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensure SFE processes are embedded in CRM.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>CRM & Marketing Technology Platform Ownership (Veeva, Salesforce, SFMC)\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Act as the \u003Cb>single point of accountability and local Subject Matter Expert (SME)\u003C/b> for CRM and SFE solutions across assigned markets.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Own and administer \u003Cb>Veeva CRM (Salesforce platform)\u003C/b>, ensuring alignment with SFE workflows, account planning, and omnichannel execution.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Perform \u003Cb>hands‑on CRM configuration and updates.\u003C/b>\u003C/p>\u003C/li>\u003Cli>\u003Cp>Work with \u003Cb>Salesforce Marketing Cloud\u003C/b>, supporting business needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensure CRM, SFMC, and related MarTech solutions are compliant, integrated, and fit‑for‑purpose for commercial use.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Governance, Standards & Strategy\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Maintain and evolve the \u003Cb>CRM, SFE, and omnichannel governance framework\u003C/b>, standards, and operating model across markets.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Represent market needs in \u003Cb>regional and global forums\u003C/b>, translating business requirements into enhancements, user stories, and roadmap priorities.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Demand, Prioritization & Service Management\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Own CRM, SFE, and MarTech change requests across assigned markets.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Raise, track, and manage IT Service Requests.\u003C/b>\u003C/p>\u003C/li>\u003Cli>\u003Cp>Act as the bridge between \u003Cb>business users and IT\u003C/b>, ensuring clear requirements, realistic timelines, and delivery.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Operations, Enablement & Adoption\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Support \u003Cb>training, onboarding, and continuous enablement.\u003C/b>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Data Quality, Tagging & Compliance\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Ensure accurate and compliant \u003Cb>customer master data, account hierarchies, activity records, consent, tagging, taxonomy and segmentation attributes\u003C/b>.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Releases, Testing & Change Management\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Coordinate \u003Cb>CRM and SFMC releases\u003C/b>, UAT, and change activities across markets.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lead and execute \u003Cb>testing for Veeva CRM, Salesforce, and Salesforce Marketing Cloud\u003C/b>, ensuring business readiness.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Partner with analytics and insights specialist to translate SFE and omnichannel insights into \u003Cb>tangible improvements.\u003C/b>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Qualifications:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Education\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Degree in Business, Marketing, IT, Data & Analytics, or a related field\u003C/p>\u003C/li>\u003Cli>\u003Cp>CRM, MarTech, digital, or data certifications preferred\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Experience\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Proven experience in CRM administration (for example, Salesforce or Veeva)\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience in CRM, commercial operations, MarTech, or related roles\u003C/p>\u003C/li>\u003Cli>\u003Cp>Exposure to data governance, system releases, and multi-country stakeholder engagement\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Skills\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Strong CRM technical knowledge with an understanding of SFE and omnichannel workflows\u003C/p>\u003C/li>\u003Cli>\u003Cp>High attention to data quality, compliance, and detail\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to translate business needs into clear requirements and practical solutions\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong stakeholder management and communication skills\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands on, structured, and solution-oriented working style\u003C/p>\u003C/li>\u003Cli>\u003Cp>Coaching mindset with an analytical and continuous improvement focus\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Skills: \u003C/b>\u003C/p>Business Readiness, Client Counseling, Corporate Productions, Customer Engagement, Data Governance, Emerging Technologies, Information Technology (IT) Services, IT Demand Management, IT Service Management (ITSM), Marketing Automation, Operational Acceptance Testing (OAT), Prioritization, Product Management, Requirements Management, Salesforce Marketing Cloud, Solution Architecture, Stakeholder Relationship Management, Technical Advice, Technology Marketing, User Experience (UX) Design, Veeva CRM, Waterfall Model\u003Cp>\u003Cb>Preferred Skills: \u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>Domestic/International\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>25%\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Hybrid\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>Not Indicated\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>n/a\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>05/11/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>","Job DescriptionThe CRM & SFE Specialist owns the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working, including governance, standards, and adoption. The role is accountable for system reliability, data quality, and user adoption, ensuring compliant, high value CRM use across markets. The specialist continuously enhances CRM capabilities to support SFE processes, omnichannel engagement, and efficient commercial execution. As the single point of accountability for CRM and SFE across the assigned markets, the role partners closely with commercial teams and key stakeholders.This is a hands‑on role requiring expertise in Veeva CRM, Salesforce, Salesforce Marketing Cloud and related systems. The CRM & SFE Specialist acts as the local Subject Matter Expert, performs system configuration and updates, manages tagging and taxonomy, supports omnichannel journey execution, and raises and manages IT service requests on behalf of the business.Key Responsibilities:Sales Force Effectiveness (SFE) & Commercial EnablementOwn and govern Sales Force Effectiveness (SFE) capabilities across assigned markets, including segmentation, targeting, adoption ladder, Multi‑Channel Cycle Planning (MCCP), call planning.Design and continuously improve MCCP and SFE approaches to increase effectiveness, customer engagement and commercial impact.Ensure SFE processes are embedded in CRM.CRM & Marketing Technology Platform Ownership (Veeva, Salesforce, SFMC)Act as the single point of accountability and local Subject Matter Expert (SME) for CRM and SFE solutions across assigned markets.Own and administer Veeva CRM (Salesforce platform), ensuring alignment with SFE workflows, account planning, and omnichannel execution.Perform hands‑on CRM configuration and updates.Work with Salesforce Marketing Cloud, supporting business needs.Ensure CRM, SFMC, and related MarTech solutions are compliant, integrated, and fit‑for‑purpose for commercial use.Governance, Standards & StrategyMaintain and evolve the CRM, SFE, and omnichannel governance framework, standards, and operating model across markets.Represent market needs in regional and global forums, translating business requirements into enhancements, user stories, and roadmap priorities.Demand, Prioritization & Service ManagementOwn CRM, SFE, and MarTech change requests across assigned markets.Raise, track, and manage IT Service Requests.Act as the bridge between business users and IT, ensuring clear requirements, realistic timelines, and delivery.Operations, Enablement & AdoptionSupport training, onboarding, and continuous enablement.Data Quality, Tagging & ComplianceEnsure accurate and compliant customer master data, account hierarchies, activity records, consent, tagging, taxonomy and segmentation attributes.Releases, Testing & Change ManagementCoordinate CRM and SFMC releases, UAT, and change activities across markets.Lead and execute testing for Veeva CRM, Salesforce, and Salesforce Marketing Cloud, ensuring business readiness.Partner with analytics and insights specialist to translate SFE and omnichannel insights into tangible improvements.Qualifications:EducationDegree in Business, Marketing, IT, Data & Analytics, or a related fieldCRM, MarTech, digital, or data certifications preferredExperienceProven experience in CRM administration (for example, Salesforce or Veeva)Experience in CRM, commercial operations, MarTech, or related rolesExposure to data governance, system releases, and multi-country stakeholder engagementSkillsStrong CRM technical knowledge with an understanding of SFE and omnichannel workflowsHigh attention to data quality, compliance, and detailAbility to translate business needs into clear requirements and practical solutionsStrong stakeholder management and communication skillsHands on, structured, and solution-oriented working styleCoaching mindset with an analytical and continuous improvement focusRequired Skills: Business Readiness, Client Counseling, Corporate Productions, Customer Engagement, Data Governance, Emerging Technologies, Information Technology (IT) Services, IT Demand Management, IT Service Management (ITSM), Marketing Automation, Operational Acceptance Testing (OAT), Prioritization, Product Management, Requirements Management, Salesforce Marketing Cloud, Solution Architecture, Stakeholder Relationship Management, Technical Advice, Technology Marketing, User Experience (UX) Design, Veeva CRM, Waterfall ModelPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:Domestic/InternationalVISA Sponsorship:NoTravel Requirements:25%Flexible Work Arrangements:HybridShift:Not IndicatedValid Driving License:NoHazardous Material(s):n/aJob Posting End Date:05/11/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.",0,1776785342000,"2026-04-21 17:29:30","2026-04-21T15:29:30.000Z","USD",{"jsonldValid":13,"jsonld":12},{"jobs":26},[27,39,54,73,83,101],{"id":28,"slug":29,"title":30,"companyname":8,"companylogo":9,"companyIndustry":10,"city":31,"country":12,"remote":13,"employmentType":32,"department":16,"content_html":33,"content_text":34,"years":19,"createdAt":35,"updatedAtISO":36,"postedAtISO":37,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":38},"29857f276320e721cb20d1cc7411da04d78ed24e13c906b68f8949ffb47791e2","sfe-and-crm-manager-at-msd-a8798901f1","SFE & CRM Manager","2 Locations",[15],"\u003Cp>Job Description\u003C/p>\u003Cp>\u003Cb>The position\u003C/b>\u003C/p>\u003Cp>The CRM & SFE Specialist owns the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working, including governance, standards, and adoption. The role is accountable for system reliability, data quality, and user adoption, ensuring compliant, high value CRM use across markets. The specialist continuously enhances CRM capabilities to support SFE processes, omnichannel engagement, and efficient commercial execution. As the single point of accountability for CRM and SFE across the assigned markets, the role partners closely with commercial teams and key stakeholders.\u003C/p>\u003Cp>\u003Cbr>\u003Cb>What will you do\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>SFE cycles and execution enablement: Coordinate and govern cross market SFE cycles, including segmentation, targeting, Multi-Channel Cycle Plan (MCCP), call planning logic, and incentive related guardrails.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Governance and strategy: Maintain and evolve the market CRM and SFE governance framework, standards, and operating model. Represent market needs in regional forums and translate market requirements into harmonized enhancements and user stories.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Platform ownership: Serve as the primary CRM specialist for the markets. Ensure CRM capabilities support SFE and commercial execution. Drive continuous improvement in partnership with Business Practice Managers, IT, and other stakeholders.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Demand and prioritization management: Own intake, prioritization, and sequencing of CRM and SFE requests across assigned markets, balancing global standards, regional priorities, and local needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaboration: Align priorities and implementation plans with commercial and cross functional teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Operations and enablement: Execute day-to-day operational tasks in the market and support execution excellence. Support training and onboarding, act as the escalation point for CRM queries, and monitor system stability in coordination with IT, regional and global support teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Data quality and compliance: Lead master data governance and data quality standards across assigned markets. Ensure accurate and compliant customer master data, hierarchies, and activity records. Proactively identify and address data risks and improvement opportunities.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Releases and change management: Coordinate CRM releases, testing, and change activities across markets. Deliver change communications, training, and adoption tracking. Maintain documentation, guidance, and onboarding materials.\u003C/p>\u003C/li>\u003Cli>\u003Cp>SFE insights and performance enablement: Enable SFE performance tracking by ensuring CRM data supports segmentation, targeting, call planning, and omnichannel KPIs. Partner with analytics teams to translate insights into improved field execution.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cbr>\u003Cb>Qualifications, skills & experience required\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Degree in Business, Marketing, IT, Data & Analytics, or a related field.\u003C/p>\u003C/li>\u003Cli>\u003Cp>CRM, MarTech, digital, or data certifications preferred.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven experience in CRM administration (for example, Salesforce or Veeva).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience in CRM, commercial operations, MarTech, or related roles, ideally within pharma or healthcare.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Exposure to data governance, system releases, and multi-country stakeholder engagement.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong CRM technical knowledge with an understanding of SFE and omnichannel workflows.\u003C/p>\u003C/li>\u003Cli>\u003Cp>High attention to data quality, compliance, and detail.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to translate business needs into clear requirements and practical solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong stakeholder management and communication skills.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands on, structured, and solution-oriented working style.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Coaching mindset with an analytical and continuous improvement focus.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Skills: \u003C/b>\u003C/p>Biopharmaceutical Industry, Continuous Process Improvement, Data Governance, Documentation Systems, Governance Framework, IT Demand Management, IT Project Lifecycle, Marketing, Marketing Automation, Measurement Analysis, Prioritization, Program Management, Stakeholder Engagement, Stakeholder Management, Strategic Management, Strategic Planning\u003Cp>\u003Cb>Preferred Skills: \u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>No relocation\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>No Travel Required\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Hybrid\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>Not Indicated\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>n/a\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>05/4/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>","Job DescriptionThe positionThe CRM & SFE Specialist owns the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working, including governance, standards, and adoption. The role is accountable for system reliability, data quality, and user adoption, ensuring compliant, high value CRM use across markets. The specialist continuously enhances CRM capabilities to support SFE processes, omnichannel engagement, and efficient commercial execution. As the single point of accountability for CRM and SFE across the assigned markets, the role partners closely with commercial teams and key stakeholders.What will you doSFE cycles and execution enablement: Coordinate and govern cross market SFE cycles, including segmentation, targeting, Multi-Channel Cycle Plan (MCCP), call planning logic, and incentive related guardrails.Governance and strategy: Maintain and evolve the market CRM and SFE governance framework, standards, and operating model. Represent market needs in regional forums and translate market requirements into harmonized enhancements and user stories.Platform ownership: Serve as the primary CRM specialist for the markets. Ensure CRM capabilities support SFE and commercial execution. Drive continuous improvement in partnership with Business Practice Managers, IT, and other stakeholders.Demand and prioritization management: Own intake, prioritization, and sequencing of CRM and SFE requests across assigned markets, balancing global standards, regional priorities, and local needs.Collaboration: Align priorities and implementation plans with commercial and cross functional teams.Operations and enablement: Execute day-to-day operational tasks in the market and support execution excellence. Support training and onboarding, act as the escalation point for CRM queries, and monitor system stability in coordination with IT, regional and global support teams.Data quality and compliance: Lead master data governance and data quality standards across assigned markets. Ensure accurate and compliant customer master data, hierarchies, and activity records. Proactively identify and address data risks and improvement opportunities.Releases and change management: Coordinate CRM releases, testing, and change activities across markets. Deliver change communications, training, and adoption tracking. Maintain documentation, guidance, and onboarding materials.SFE insights and performance enablement: Enable SFE performance tracking by ensuring CRM data supports segmentation, targeting, call planning, and omnichannel KPIs. Partner with analytics teams to translate insights into improved field execution.Qualifications, skills & experience requiredDegree in Business, Marketing, IT, Data & Analytics, or a related field.CRM, MarTech, digital, or data certifications preferred.Proven experience in CRM administration (for example, Salesforce or Veeva).Experience in CRM, commercial operations, MarTech, or related roles, ideally within pharma or healthcare.Exposure to data governance, system releases, and multi-country stakeholder engagement.Strong CRM technical knowledge with an understanding of SFE and omnichannel workflows.High attention to data quality, compliance, and detail.Ability to translate business needs into clear requirements and practical solutions.Strong stakeholder management and communication skills.Hands on, structured, and solution-oriented working style.Coaching mindset with an analytical and continuous improvement focus.Required Skills: Biopharmaceutical Industry, Continuous Process Improvement, Data Governance, Documentation Systems, Governance Framework, IT Demand Management, IT Project Lifecycle, Marketing, Marketing Automation, Measurement Analysis, Prioritization, Program Management, Stakeholder Engagement, Stakeholder Management, Strategic Management, Strategic PlanningPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:No Travel RequiredFlexible Work Arrangements:HybridShift:Not IndicatedValid Driving License:NoHazardous Material(s):n/aJob Posting End Date:05/4/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.",1776504208000,"2026-04-18 11:23:54","2026-04-18T09:23:54.000Z",{"jsonldValid":13,"jsonld":12},{"id":40,"slug":41,"title":42,"companyname":43,"companylogo":44,"companyTagline":45,"companyIndustry":46,"city":47,"country":48,"remote":13,"employmentType":49,"department":16,"content_html":50,"content_text":51,"years":19,"createdAt":52,"updatedAtISO":21,"postedAtISO":22,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":53},"8a6de5542c02cf5450cb4820951fb4ba8bdea20435648b353b48ab290d0dfa88","vice-president-demand-and-content-marketing-at-arcis-golf-e36d231dc6","Vice President - Demand & Content Marketing","Arcis Golf","https://logo.clearbit.com/arcisgolf.com","Arcis Golf is the premier operator of nearly 70 private, resort, and public golf clubs in the U.S.","Hospitality","Arcis Golf - Corporate Office - Dallas","United States",[15],"\u003Cp>\u003Cb>Club Location:\u003C/b>\u003C/p>Arcis Golf - Corporate Office - Dallas, TX\u003Cp>Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.\u003C/p>\u003Cp>\u003Cb>ABOUT ARCIS GOLF\u003C/b>\u003C/p>\u003Cp>Arcis Golf is redefining the modern club experience. With nearly 80 premier private, resort, and daily-fee properties across the United States, we are building vibrant communities centered on elevated service, lifestyle, and innovation. Our brand is built on closely curated experiences—and we believe the right story, told the right way, inspires connection, loyalty, and growth.\u003C/p>\u003Cp>Come shape the voice, story, and digital presence of Arcis Golf and our portfolio—and help us inspire the next generation of golfers, members, subscribers, and club enthusiasts.\u003C/p>\u003Cp>\u003Cb>POSITION SUMMARY\u003C/b>\u003C/p>\u003Cp>Arcis Golf is seeking a bold and imaginative Vice President of Demand & Content Marketing to lead the development of an industry-defining marketing ecosystem that elevates our brand, drives inbound digital leads, and demonstrates measurable ROI across all channels.\u003C/p>\u003Cp>This is a key leadership role responsible for shaping the narrative strategy of Arcis Golf and our curated collection of clubs—while ensuring our content and campaigns are powered by strong digital marketing execution, HubSpot CRM expertise, and data-driven insights. You will work with leadership, our Clubs, and subject matter experts, as well as creators and influencers, to unify our brand voice and ensure every story we tell—whether on Instagram and other social channels( Instagram, Facebook, TikTok, YouTube, LinkedIn, etc.) on our websites and digital ecosystem, and other marketing channels—feels undeniably Arcis and delivers measurable business impact.\u003C/p>\u003Cp>You’re part content strategist, part demand marketer, and part digital innovator. You understand how stories inspire connection—and how to translate those connections into qualified leads, pipeline, and revenue.\u003C/p>\u003Cp>\u003Cb>KEY RESPONSIBILITIES\u003C/b>\u003C/p>\u003Cp>\u003Cb>Storytelling Leadership\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Serve as company’s primary storyteller—crafting and guiding narratives that emotionally resonate with our audiences and align with Arcis’ brand purpose.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop a cohesive editorial voice and tone for Arcis Golf and our Clubs that is adaptable across channels but rooted in authenticity and aspiration.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Champion a storytelling-first mindset across marketing and the broader organization, ensuring stories lead campaigns, content, and communications.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build a central narrative framework that aligns with brand pillars—highlighting club life, member and guest experiences, hospitality, innovation, and transformation.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Content Marketing & Demand Generation\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Lead the vision, development, and execution of an integrated content marketing and digital demand generation strategy that supports brand growth, lead generation, and member engagement.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Own and manage a content calendar for both Arcis and in working with our 77 clubs across all platforms—web, blog, social, email, video, and digital campaigns.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Work closely with Revenue Operations to leverage HubSpot CRM and other sales and marketing technology tools to execute campaigns, automate workflows, segment audiences, and optimize performance.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with sales leadership to ensure digital programs are aligned with pipeline goals and revenue growth.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Social Media Excellence\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Define and execute a best-in-class organic social media strategy across corporate and local club platforms (Instagram, Facebook, TikTok, YouTube, LinkedIn, etc.).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Establish content pillars and social-first formats that are optimized for engagement, storytelling, and lead generation.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Guide day-to-day social execution, from creative development and calendar planning to community management and real-time content.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Create scalable playbooks and toolkits to empower local teams while maintaining brand consistency.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop and implement reputation management strategies, including management, monitoring, and performance, across social channels and listening platforms.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Video, Visual, AI, & Emerging Media\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Drive the development of original branded video series, documentary-style content, and dynamic short-form video (or other content types) for social and digital.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Explore new formats and platforms (e.g., Reels, Shorts, TikTok, LinkedIn, YouTube, podcasts, etc.) to expand brand storytelling.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborate with creative and production partners to deliver high-quality visual storytelling at scale.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Explore use of AI and other emerging media as a technology solution for building and scaling content.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Leverage HubSpot CRM platform (Marketing and Social Media modules) for supporting social media and content marketing.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Influencer and Content Creator Partnerships\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Build and nurture relationships with both internal and external content creators, influencers, and brand ambassadors that align with Arcis’ lifestyle ethos.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Co-create content and campaigns that extend reach, drive relevance, and build trust.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Track, monitor, measure, and optimize influencer, content creator, and brand ambassador campaign performance to maximize ROI.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Team Leadership & Cross-Functional Influence\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Build and lead a high-performing team of content strategists, social media managers, and freelancers/agency partners.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborate across digital marketing, CRM (HubSpot), creative services, go-to-market marketing, and Revenue Operations to align on messaging, campaign execution, and demand generation strategy—while ensuring data integrity, attribution, and reporting frameworks remain consistent.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Serve as a key member of the marketing leadership team, contributing to brand strategy, campaign planning, and demand-driven marketing initiatives.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Measurement, Reporting & Optimization\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Define KPIs for content, digital, and lead-generation initiatives, tracking performance and identifying optimization opportunities.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop and review reports and dashboards that highlight marketing ROI across all channels—owning campaign-level reporting while partnering with Revenue Operations on attribution modeling, funnel reporting, and overall revenue analytics.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Use data and insights to inform future content, adjust tone and format, and refine storytelling and demand-driving strategies over time.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>WHAT YOU’LL LOVE ABOUT THIS ROLE\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Opportunity to define and lead a modern marketing function at a fast-growing, experience-driven, market leading lifestyle brand.\u003C/p>\u003C/li>\u003Cli>\u003Cp>A highly collaborative team and entrepreneurial environment where creativity is valued and supported.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Access to a national network of lifestyle clubs and communities that serve as inspiration-rich environments for content creation.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Competitive compensation, comprehensive benefits, and club access perks.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>QUALIFICATIONS\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>10+ years of experience in demand generation, content marketing, brand storytelling, and digital marketing leadership in a company or agency.\u003C/p>\u003C/li>\u003Cli>\u003Cp>A master storyteller with a portfolio that demonstrates strategic thinking, original storytelling, and content innovation across multiple channels.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong expertise in HubSpot CRM and other sales/marketing technology platforms (automation, lead scoring, attribution, reporting).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven track record of partnering with Revenue Operations to maximize CRM and marketing technology impact.\u003C/p>\u003C/li>\u003Cli>\u003Cp>A master storyteller with a portfolio that demonstrates strategic thinking, original storytelling, and content innovation across multiple channels.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven ability to lead narrative development from ideation to distribution—across video, editorial, social, and digital formats.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Deep understanding of digital marketing, SEO, SEM, paid media, funnel metrics, and ROI measurement.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Demonstrated ability to connect marketing programs to measurable business results through KPI dashboards and ROI reporting.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong editorial, writing, and messaging skills, with the ability to synthesize complex ideas into compelling, emotional content that also drives leads.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Visionary leader with a passion for brand building, team development, and data-driven decision making.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Bachelor’s degree in Communications, Journalism, Marketing, or related field.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\u003C/p>\u003Cp>Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.\u003C/p>","Club Location:Arcis Golf - Corporate Office - Dallas, TXArcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.ABOUT ARCIS GOLFArcis Golf is redefining the modern club experience. With nearly 80 premier private, resort, and daily-fee properties across the United States, we are building vibrant communities centered on elevated service, lifestyle, and innovation. Our brand is built on closely curated experiences—and we believe the right story, told the right way, inspires connection, loyalty, and growth.Come shape the voice, story, and digital presence of Arcis Golf and our portfolio—and help us inspire the next generation of golfers, members, subscribers, and club enthusiasts.POSITION SUMMARYArcis Golf is seeking a bold and imaginative Vice President of Demand & Content Marketing to lead the development of an industry-defining marketing ecosystem that elevates our brand, drives inbound digital leads, and demonstrates measurable ROI across all channels.This is a key leadership role responsible for shaping the narrative strategy of Arcis Golf and our curated collection of clubs—while ensuring our content and campaigns are powered by strong digital marketing execution, HubSpot CRM expertise, and data-driven insights. You will work with leadership, our Clubs, and subject matter experts, as well as creators and influencers, to unify our brand voice and ensure every story we tell—whether on Instagram and other social channels( Instagram, Facebook, TikTok, YouTube, LinkedIn, etc.) on our websites and digital ecosystem, and other marketing channels—feels undeniably Arcis and delivers measurable business impact.You’re part content strategist, part demand marketer, and part digital innovator. You understand how stories inspire connection—and how to translate those connections into qualified leads, pipeline, and revenue.KEY RESPONSIBILITIESStorytelling LeadershipServe as company’s primary storyteller—crafting and guiding narratives that emotionally resonate with our audiences and align with Arcis’ brand purpose.Develop a cohesive editorial voice and tone for Arcis Golf and our Clubs that is adaptable across channels but rooted in authenticity and aspiration.Champion a storytelling-first mindset across marketing and the broader organization, ensuring stories lead campaigns, content, and communications.Build a central narrative framework that aligns with brand pillars—highlighting club life, member and guest experiences, hospitality, innovation, and transformation.Content Marketing & Demand GenerationLead the vision, development, and execution of an integrated content marketing and digital demand generation strategy that supports brand growth, lead generation, and member engagement.Own and manage a content calendar for both Arcis and in working with our 77 clubs across all platforms—web, blog, social, email, video, and digital campaigns.Work closely with Revenue Operations to leverage HubSpot CRM and other sales and marketing technology tools to execute campaigns, automate workflows, segment audiences, and optimize performance.Partner with sales leadership to ensure digital programs are aligned with pipeline goals and revenue growth.Social Media ExcellenceDefine and execute a best-in-class organic social media strategy across corporate and local club platforms (Instagram, Facebook, TikTok, YouTube, LinkedIn, etc.).Establish content pillars and social-first formats that are optimized for engagement, storytelling, and lead generation.Guide day-to-day social execution, from creative development and calendar planning to community management and real-time content.Create scalable playbooks and toolkits to empower local teams while maintaining brand consistency.Develop and implement reputation management strategies, including management, monitoring, and performance, across social channels and listening platforms.Video, Visual, AI, & Emerging MediaDrive the development of original branded video series, documentary-style content, and dynamic short-form video (or other content types) for social and digital.Explore new formats and platforms (e.g., Reels, Shorts, TikTok, LinkedIn, YouTube, podcasts, etc.) to expand brand storytelling.Collaborate with creative and production partners to deliver high-quality visual storytelling at scale.Explore use of AI and other emerging media as a technology solution for building and scaling content.Leverage HubSpot CRM platform (Marketing and Social Media modules) for supporting social media and content marketing.Influencer and Content Creator PartnershipsBuild and nurture relationships with both internal and external content creators, influencers, and brand ambassadors that align with Arcis’ lifestyle ethos.Co-create content and campaigns that extend reach, drive relevance, and build trust.Track, monitor, measure, and optimize influencer, content creator, and brand ambassador campaign performance to maximize ROI.Team Leadership & Cross-Functional InfluenceBuild and lead a high-performing team of content strategists, social media managers, and freelancers/agency partners.Collaborate across digital marketing, CRM (HubSpot), creative services, go-to-market marketing, and Revenue Operations to align on messaging, campaign execution, and demand generation strategy—while ensuring data integrity, attribution, and reporting frameworks remain consistent.Serve as a key member of the marketing leadership team, contributing to brand strategy, campaign planning, and demand-driven marketing initiatives.Measurement, Reporting & OptimizationDefine KPIs for content, digital, and lead-generation initiatives, tracking performance and identifying optimization opportunities.Develop and review reports and dashboards that highlight marketing ROI across all channels—owning campaign-level reporting while partnering with Revenue Operations on attribution modeling, funnel reporting, and overall revenue analytics.Use data and insights to inform future content, adjust tone and format, and refine storytelling and demand-driving strategies over time.WHAT YOU’LL LOVE ABOUT THIS ROLEOpportunity to define and lead a modern marketing function at a fast-growing, experience-driven, market leading lifestyle brand.A highly collaborative team and entrepreneurial environment where creativity is valued and supported.Access to a national network of lifestyle clubs and communities that serve as inspiration-rich environments for content creation.Competitive compensation, comprehensive benefits, and club access perks.QUALIFICATIONS10+ years of experience in demand generation, content marketing, brand storytelling, and digital marketing leadership in a company or agency.A master storyteller with a portfolio that demonstrates strategic thinking, original storytelling, and content innovation across multiple channels.Strong expertise in HubSpot CRM and other sales/marketing technology platforms (automation, lead scoring, attribution, reporting).Proven track record of partnering with Revenue Operations to maximize CRM and marketing technology impact.A master storyteller with a portfolio that demonstrates strategic thinking, original storytelling, and content innovation across multiple channels.Proven ability to lead narrative development from ideation to distribution—across video, editorial, social, and digital formats.Deep understanding of digital marketing, SEO, SEM, paid media, funnel metrics, and ROI measurement.Demonstrated ability to connect marketing programs to measurable business results through KPI dashboards and ROI reporting.Strong editorial, writing, and messaging skills, with the ability to synthesize complex ideas into compelling, emotional content that also drives leads.Visionary leader with a passion for brand building, team development, and data-driven decision making.Bachelor’s degree in Communications, Journalism, Marketing, or related field.Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.",1776785341000,{"jsonldValid":13,"jsonld":12},{"id":55,"slug":56,"title":57,"companyname":58,"companylogo":59,"companyTagline":60,"companyIndustry":61,"city":62,"country":63,"remote":13,"employmentType":64,"department":65,"content_html":66,"content_text":67,"years":19,"createdAt":68,"updatedAtISO":69,"postedAtISO":70,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":71,"schema":72},"7f24c87a400f73075e45107686ba9462ccea63167c7c3ac8b2f31ad34dac904f","customer-success-coordinator-german-speaking-at-constructor-89c9bdaa20","Customer Success Coordinator (German Speaking)","Constructor","https://logo.clearbit.com/bit.ly","Ecommerce product search and discovery that increases revenue, conversions, and profit.","Software Development","Belgrade","Serbia",[15],"Customer Success","\u003Ch2>Our mission\u003C/h2>\n\n\n\u003Cp>Constructor’s mission is to enable all educational organisations to provide high-quality digital education to 10x people with 10x efficiency. \u003C/p>\n\u003Cp>With strong expertise in machine intelligence and data science, Constructor’s all-in-one platform for education and research addresses today’s pressing educational challenges: access inequality, tech clutter, and low engagement of students.\u003C/p>\n\u003Ch3>\u003Cstrong>Please send your resume in English only.\u003C/strong>\u003C/h3>\n\n\u003Cp>We are looking for a Customer Success Coordinator to support our K-12 product portfolio for the DACH region. In this role, you will act as the first point of contact for customers while helping ensure smooth communication between customers and internal teams.\u003C/p>\n\u003Cp>This position focuses on customer communication, administrative coordination, and sales support. It is not a technical support role, and does not involve software troubleshooting or technical product implementation.\u003C/p>\n\u003Cp>You will work closely with Sales, Product, Finance and Tech Support, assisting customers with administrative, invoicing, and product-related inquiries.\u003C/p>\n\u003Cpre>\u003Cstrong>100% office work: Makedonska 12, 1100 Belgrade, Serbia\u003C/strong>\u003C/pre>\n\u003Ch3>\u003Cstrong>Duties and Responsibilities:\u003C/strong>\u003C/h3>\n\u003Cp>\u003Cstrong>Customer & Administrative Support\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Provide first-line phone support for customers, covering:\u003C/li>\n\u003Cli>Invoice-related questions and payment follow-ups\u003C/li>\n\u003Cli>Administrative requests and account information\u003C/li>\n\u003Cli>Basic product and sales inquiries\u003C/li>\n\u003Cli>Initial pedagogical questions related to product usage\u003C/li>\n\u003Cli>Act as the first contact for inbound emails, routing inquiries to the appropriate teams (Sales, Finance, Product, Tech Support)\u003C/li>\n\u003Cli>Support customers with general account-related requests and ensure timely responses\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Invoice & Finance Coordination\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Work closely with the Finance team to address invoicing and billing questions from German-speaking customers\u003C/li>\n\u003Cli>Act as a communication bridge between customers and finance, particularly for invoice clarification and payment follow-ups\u003C/li>\n\u003Cli>Assist in tracking invoice status and ensuring timely resolution of billing issues.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Sales Support\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Qualify inbound leads and identify potential sales opportunities\u003C/li>\n\u003Cli>Support the sales team by coordinating meetings, demos, and follow-ups with prospects\u003C/li>\n\u003Cli>Maintain accurate records of customer interactions in the CRM system\u003C/li>\n\u003Cli>Assist in gathering customer feedback on products and services\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Outreach & Opportunity Identification\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Support outreach activities where appropriate to help generate new opportunities through referrals or direct contact\u003C/li>\n\u003Cli>Identify upsell or cross-sell opportunities during customer interactions and share them with the Sales team.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Qualifications and Experience:\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Fluent in German and English\u003C/strong> (written and spoken)\u003C/li>\n\u003Cli>Strong communication and customer interaction skills\u003C/li>\n\u003Cli>Highly organised with strong administrative capabilities\u003C/li>\n\u003Cli>Comfortable handling multiple requests and working in a fast-paced environment\u003C/li>\n\u003Cli>Proactive mindset and willingness to take initiative\u003C/li>\n\u003Cli>Ability to work independently in an evolving environment\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience in Customer Success, Inside Sales, or Sales Support\u003C/li>\n\u003Cli>Experience with CRM systems (e.g., HubSpot) and billing platforms such as Chargebee\u003C/li>\n\u003Cli>Interest in or exposure to education technology or K-12 learning environments\u003C/li>\n\u003Cli>Basic understanding of SaaS business models\u003C/li>\n\u003C/ul>\u003Ch2>\u003Cstrong>What We Offer\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>💻 Choice of work equipment (e.g., laptop, monitor, etc.)\u003C/li>\n\u003Cli>🇬🇧 English classes (iTalki – $130 monthly)\u003C/li>\n\u003Cli>⏰ Flexible schedule (we usually work between 09:00/10:00 and 18:00/19:00 CET or EET)\u003C/li>\n\u003Cli>👶 Newborn bonus (€500 per child)\u003C/li>\n\u003Cli>🧠 Patent remuneration\u003C/li>\n\u003Cli>🌴 Paid leave\u003C/li>\n\u003Cli>🧑‍💻 Remote work in locations without our offices\u003C/li>\n\u003Cli>\u003Cstrong>Hybrid work in locations with offices (2 days in-office, 3 days remote)\u003C/strong>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Constructor\u003C/strong> fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to building a diverse and inclusive organisation where everyone can become their best self. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or other protected characteristics. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.\u003C/p>","Our mission\n\n\nConstructor’s mission is to enable all educational organisations to provide high-quality digital education to 10x people with 10x efficiency. \nWith strong expertise in machine intelligence and data science, Constructor’s all-in-one platform for education and research addresses today’s pressing educational challenges: access inequality, tech clutter, and low engagement of students.\nPlease send your resume in English only.\n\nWe are looking for a Customer Success Coordinator to support our K-12 product portfolio for the DACH region. In this role, you will act as the first point of contact for customers while helping ensure smooth communication between customers and internal teams.\nThis position focuses on customer communication, administrative coordination, and sales support. It is not a technical support role, and does not involve software troubleshooting or technical product implementation.\nYou will work closely with Sales, Product, Finance and Tech Support, assisting customers with administrative, invoicing, and product-related inquiries.\n100% office work: Makedonska 12, 1100 Belgrade, Serbia\nDuties and Responsibilities:\nCustomer & Administrative Support\n\nProvide first-line phone support for customers, covering:\nInvoice-related questions and payment follow-ups\nAdministrative requests and account information\nBasic product and sales inquiries\nInitial pedagogical questions related to product usage\nAct as the first contact for inbound emails, routing inquiries to the appropriate teams (Sales, Finance, Product, Tech Support)\nSupport customers with general account-related requests and ensure timely responses\n\nInvoice & Finance Coordination\n\nWork closely with the Finance team to address invoicing and billing questions from German-speaking customers\nAct as a communication bridge between customers and finance, particularly for invoice clarification and payment follow-ups\nAssist in tracking invoice status and ensuring timely resolution of billing issues.\n\nSales Support\n\nQualify inbound leads and identify potential sales opportunities\nSupport the sales team by coordinating meetings, demos, and follow-ups with prospects\nMaintain accurate records of customer interactions in the CRM system\nAssist in gathering customer feedback on products and services\n\nOutreach & Opportunity Identification\n\nSupport outreach activities where appropriate to help generate new opportunities through referrals or direct contact\nIdentify upsell or cross-sell opportunities during customer interactions and share them with the Sales team.\n\nQualifications and Experience:\n\nFluent in German and English (written and spoken)\nStrong communication and customer interaction skills\nHighly organised with strong administrative capabilities\nComfortable handling multiple requests and working in a fast-paced environment\nProactive mindset and willingness to take initiative\nAbility to work independently in an evolving environment\n\nNice to Have:\n\nExperience in Customer Success, Inside Sales, or Sales Support\nExperience with CRM systems (e.g., HubSpot) and billing platforms such as Chargebee\nInterest in or exposure to education technology or K-12 learning environments\nBasic understanding of SaaS business models\nWhat We Offer\n\n💻 Choice of work equipment (e.g., laptop, monitor, etc.)\n🇬🇧 English classes (iTalki – $130 monthly)\n⏰ Flexible schedule (we usually work between 09:00/10:00 and 18:00/19:00 CET or EET)\n👶 Newborn bonus (€500 per child)\n🧠 Patent remuneration\n🌴 Paid leave\n🧑‍💻 Remote work in locations without our offices\nHybrid work in locations with offices (2 days in-office, 3 days remote)\n\nConstructor fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to building a diverse and inclusive organisation where everyone can become their best self. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or other protected characteristics. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.",1776763742000,"2026-04-21 11:29:40","2026-04-21T10:43:00.000Z","RSD",{"jsonldValid":13,"jsonld":12},{"id":74,"slug":75,"title":57,"companyname":58,"companylogo":59,"companyTagline":60,"companyIndustry":61,"city":76,"country":76,"remote":13,"employmentType":77,"department":65,"content_html":78,"content_text":79,"years":19,"createdAt":68,"updatedAtISO":69,"postedAtISO":80,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":81,"schema":82},"6fc28cd345533804982186d286667341f0dd90c04fe5430f1e64023b17d83a42","customer-success-coordinator-german-speaking-at-constructor-be0d19d277","Bulgaria",[15],"\u003Ch2>Our mission\u003C/h2>\n\n\n\u003Cp>Constructor’s mission is to enable all educational organisations to provide high-quality digital education to 10x people with 10x efficiency. \u003C/p>\n\u003Cp>With strong expertise in machine intelligence and data science, Constructor’s all-in-one platform for education and research addresses today’s pressing educational challenges: access inequality, tech clutter, and low engagement of students.\u003C/p>\n\u003Ch3>\u003Cstrong>Please send your resume in English only.\u003C/strong>\u003C/h3>\n\n\u003Cp>We are looking for a Customer Success Coordinator to support our K-12 product portfolio for the DACH region. In this role, you will act as the first point of contact for customers while helping ensure smooth communication between customers and internal teams.\u003C/p>\n\u003Cp>This position focuses on customer communication, administrative coordination, and sales support. It is not a technical support role, and does not involve software troubleshooting or technical product implementation.\u003C/p>\n\u003Cp>You will work closely with Sales, Product, Finance and Tech Support, assisting customers with administrative, invoicing, and product-related inquiries.\u003C/p>\n\u003Cpre>\u003Cstrong>100% office work: 59 “G.M. Dimitrov” Blvd. NV Tower, 8\u003Csup>th\u003C/sup> floor,1700, Sofia, Bulgaria\u003C/strong>\u003C/pre>\n\u003Ch3>\u003Cstrong>Duties and Responsibilities:\u003C/strong>\u003C/h3>\n\u003Cp>\u003Cstrong>Customer & Administrative Support\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Provide first-line phone support for customers, covering:\u003C/li>\n\u003Cli>Invoice-related questions and payment follow-ups\u003C/li>\n\u003Cli>Administrative requests and account information\u003C/li>\n\u003Cli>Basic product and sales inquiries\u003C/li>\n\u003Cli>Initial pedagogical questions related to product usage\u003C/li>\n\u003Cli>Act as the first contact for inbound emails, routing inquiries to the appropriate teams (Sales, Finance, Product, Tech Support)\u003C/li>\n\u003Cli>Support customers with general account-related requests and ensure timely responses\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Invoice & Finance Coordination\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Work closely with the Finance team to address invoicing and billing questions from German-speaking customers\u003C/li>\n\u003Cli>Act as a communication bridge between customers and finance, particularly for invoice clarification and payment follow-ups\u003C/li>\n\u003Cli>Assist in tracking invoice status and ensuring timely resolution of billing issues.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Sales Support\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Qualify inbound leads and identify potential sales opportunities\u003C/li>\n\u003Cli>Support the sales team by coordinating meetings, demos, and follow-ups with prospects\u003C/li>\n\u003Cli>Maintain accurate records of customer interactions in the CRM system\u003C/li>\n\u003Cli>Assist in gathering customer feedback on products and services\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Outreach & Opportunity Identification\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Support outreach activities where appropriate to help generate new opportunities through referrals or direct contact\u003C/li>\n\u003Cli>Identify upsell or cross-sell opportunities during customer interactions and share them with the Sales team.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Qualifications and Experience:\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Fluent in German and English\u003C/strong> (written and spoken)\u003C/li>\n\u003Cli>Strong communication and customer interaction skills\u003C/li>\n\u003Cli>Highly organised with strong administrative capabilities\u003C/li>\n\u003Cli>Comfortable handling multiple requests and working in a fast-paced environment\u003C/li>\n\u003Cli>Proactive mindset and willingness to take initiative\u003C/li>\n\u003Cli>Ability to work independently in an evolving environment\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience in Customer Success, Inside Sales, or Sales Support\u003C/li>\n\u003Cli>Experience with CRM systems (e.g., HubSpot) and billing platforms such as Chargebee\u003C/li>\n\u003Cli>Interest in or exposure to education technology or K-12 learning environments\u003C/li>\n\u003Cli>Basic understanding of SaaS business models\u003C/li>\n\u003C/ul>\u003Ch2>\u003Cstrong>What We Offer\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>💻 Choice of work equipment (e.g., laptop, monitor, etc.)\u003C/li>\n\u003Cli>🇬🇧 English classes (iTalki – $130 monthly)\u003C/li>\n\u003Cli>⏰ Flexible schedule (we usually work between 09:00/10:00 and 18:00/19:00 CET or EET)\u003C/li>\n\u003Cli>👶 Newborn bonus (€500 per child)\u003C/li>\n\u003Cli>🧠 Patent remuneration\u003C/li>\n\u003Cli>🌴 Paid leave\u003C/li>\n\u003Cli>🧑‍💻 Remote work in locations without our offices\u003C/li>\n\u003Cli>\u003Cstrong>Hybrid work in locations with offices (2 days in-office, 3 days remote)\u003C/strong>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Constructor\u003C/strong> fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to building a diverse and inclusive organisation where everyone can become their best self. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or other protected characteristics. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.\u003C/p>","Our mission\n\n\nConstructor’s mission is to enable all educational organisations to provide high-quality digital education to 10x people with 10x efficiency. \nWith strong expertise in machine intelligence and data science, Constructor’s all-in-one platform for education and research addresses today’s pressing educational challenges: access inequality, tech clutter, and low engagement of students.\nPlease send your resume in English only.\n\nWe are looking for a Customer Success Coordinator to support our K-12 product portfolio for the DACH region. In this role, you will act as the first point of contact for customers while helping ensure smooth communication between customers and internal teams.\nThis position focuses on customer communication, administrative coordination, and sales support. It is not a technical support role, and does not involve software troubleshooting or technical product implementation.\nYou will work closely with Sales, Product, Finance and Tech Support, assisting customers with administrative, invoicing, and product-related inquiries.\n100% office work: 59 “G.M. Dimitrov” Blvd. NV Tower, 8th floor,1700, Sofia, Bulgaria\nDuties and Responsibilities:\nCustomer & Administrative Support\n\nProvide first-line phone support for customers, covering:\nInvoice-related questions and payment follow-ups\nAdministrative requests and account information\nBasic product and sales inquiries\nInitial pedagogical questions related to product usage\nAct as the first contact for inbound emails, routing inquiries to the appropriate teams (Sales, Finance, Product, Tech Support)\nSupport customers with general account-related requests and ensure timely responses\n\nInvoice & Finance Coordination\n\nWork closely with the Finance team to address invoicing and billing questions from German-speaking customers\nAct as a communication bridge between customers and finance, particularly for invoice clarification and payment follow-ups\nAssist in tracking invoice status and ensuring timely resolution of billing issues.\n\nSales Support\n\nQualify inbound leads and identify potential sales opportunities\nSupport the sales team by coordinating meetings, demos, and follow-ups with prospects\nMaintain accurate records of customer interactions in the CRM system\nAssist in gathering customer feedback on products and services\n\nOutreach & Opportunity Identification\n\nSupport outreach activities where appropriate to help generate new opportunities through referrals or direct contact\nIdentify upsell or cross-sell opportunities during customer interactions and share them with the Sales team.\n\nQualifications and Experience:\n\nFluent in German and English (written and spoken)\nStrong communication and customer interaction skills\nHighly organised with strong administrative capabilities\nComfortable handling multiple requests and working in a fast-paced environment\nProactive mindset and willingness to take initiative\nAbility to work independently in an evolving environment\n\nNice to Have:\n\nExperience in Customer Success, Inside Sales, or Sales Support\nExperience with CRM systems (e.g., HubSpot) and billing platforms such as Chargebee\nInterest in or exposure to education technology or K-12 learning environments\nBasic understanding of SaaS business models\nWhat We Offer\n\n💻 Choice of work equipment (e.g., laptop, monitor, etc.)\n🇬🇧 English classes (iTalki – $130 monthly)\n⏰ Flexible schedule (we usually work between 09:00/10:00 and 18:00/19:00 CET or EET)\n👶 Newborn bonus (€500 per child)\n🧠 Patent remuneration\n🌴 Paid leave\n🧑‍💻 Remote work in locations without our offices\nHybrid work in locations with offices (2 days in-office, 3 days remote)\n\nConstructor fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to building a diverse and inclusive organisation where everyone can become their best self. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or other protected characteristics. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.","2026-04-21T10:41:19.000Z","BGN",{"jsonldValid":13,"jsonld":12},{"id":84,"slug":85,"title":86,"companyname":87,"companylogo":88,"companyTagline":89,"companyIndustry":90,"city":91,"country":92,"remote":13,"employmentType":93,"department":16,"content_html":94,"content_text":95,"years":19,"createdAt":68,"updatedAtISO":96,"postedAtISO":97,"hasSalary":13,"salaryMin":98,"salaryMax":99,"currency":23,"schema":100},"73e7d0cbd4686bf60bb7aee22c02fff7925cac709fb3c11aa1bfeb6b4123fb47","senior-manager-growth-operations-at-glossgenius-530bb0549a","Senior Manager, Growth Operations","GlossGenius","https://logo.clearbit.com/glossgenius.com","Software & embedded fintech for small business owners","IT Services and IT Consulting","New York NY","New York Ny",[15],"\u003Cp>\u003Cstrong>About GlossGenius\u003C/strong>\u003C/p>\n\u003Cp>GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \u003C/p>\n\u003Cp>Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\u003C/p>\n\u003Cp>\u003Cstrong>About the Role\u003C/strong>\u003C/p>\n\u003Cp>We're looking for an exceptional operator to serve as the Senior Manager, Growth Operations — the engine behind the engine. Our self-serve growth motion has helped GlossGenius scale to 100,000 active subscribers. This role exists to build the systems, processes, and intelligence infrastructure that keep it running faster every month.\u003C/p>\n\u003Cp>You will know the self-serve funnel more deeply than anyone at GlossGenius. You will own the weekly business reviews, run our experimentation operating system, partner with finance on forecasting, partner closely with the GTM Analytics team, and proactively surface the risks and opportunities that keep our growth trajectory on track.\u003C/p>\n\u003Cp>This is not a channel execution role — we have exceptional people running paid social, paid search, and lifecycle. This is the role that makes all of those functions more cohesive, more measurable, and maximally impactful. \u003C/p>\n\u003Cp>You will report to the VP of Growth Marketing. You must be commutable to our NYC headquarters. We default to being in-office 3–4 days per week with required attendance on Tuesdays and Thursdays.\u003C/p>\n\u003Cp>\u003Cstrong>What You’ll Do\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Build and own a real-time intelligence view of GlossGenius's self-serve funnel — every stage, every conversion point, every leverage opportunity — and proactively flag deviations before they show up as misses in the monthly numbers\u003C/li>\n\u003Cli>Run the weekly business reviews — own the agenda, the data, and the narrative. Translate numbers into decisions, not just updates\u003C/li>\n\u003Cli>Own the end-to-end experimentation process for the self-serve funnel: what's being tested, by whom, with what hypothesis, and what was learned. Maintain the experiment registry, change log, and learning archive\u003C/li>\n\u003Cli>Track and report on experimentation velocity and win rate; build systems that make GlossGenius a learning organization, not just a testing one.\u003C/li>\n\u003Cli>Design and maintain the dashboards and tooling that give channel owners (e.g. paid social, paid search, lifecycle) consistent, granular visibility into their performance — and hold the standard on measurement quality.\u003C/li>\n\u003Cli>Partner with Strategic Finance to co-own the self-serve financial model assumptions, run scenario analysis, and ensure GTM performance data and financial planning are working from the same reality.\u003C/li>\n\u003Cli>Continuously monitor competitors and study best practices in PLG, self-serve SaaS, and vertical SaaS growth — surface multiple high-impact intelligence insights per month with a clear recommendation.\u003C/li>\n\u003Cli>Identify and pursue the highest-leverage operational and analytical opportunities across the self-serve business it evolves\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What We’re Looking For\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>7+ years of experience in growth operations, strategy and operations, marketing analytics, or a related function at a fast-growing software or internet business — we care more about the instincts than the exact path.\u003C/li>\n\u003Cli>Demonstrated track record of building operating systems for growth or marketing teams — dashboards, experiment tracking, business review cadences, forecasting processes — not just executing within them.\u003C/li>\n\u003Cli>Experience running recurring business reviews with senior leadership where you owned the narrative and drove decisions, not just reported status.\u003C/li>\n\u003Cli>Direct experience working with finance on forecasting or model assumptions — as a contributor, not a consumer.\u003C/li>\n\u003Cli>Strong analytical and problem-solving skills — comfortable in SQL or equivalent, fluent in attribution, experimentation design, and business modeling.\u003C/li>\n\u003Cli>Expert knowledge of AI tools and technologies, with hands-on experience using AI operationally to build faster, analyze faster, and generate insights at a speed that wasn't previously possible — this is a hard requirement, not a nice-to-have.\u003C/li>\n\u003Cli>Exceptional communication skills — you translate complex data into clear decisions for non-technical audiences and can run a room with senior leadership.\u003C/li>\n\u003Cli>Systems-first thinking: your instinct when facing a recurring problem is to build a process, not solve it one more time manually.\u003C/li>\n\u003Cli>Experience in PLG, self-serve SaaS, or vertical SaaS is a plus — understanding funnel economics intuitively accelerates your impact here.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Prior people management experience — though first-time managers are welcome if you have led cross-functional projects with real accountability.\u003C/li>\n\u003Cli>Background in consulting or strategy and operations with a transition into growth or marketing.\u003C/li>\n\u003Cli>Familiarity with GlossGenius's tech stack: Snowflake, Hex, Iterable, Segment, Eppo.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Benefits & Perks\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Competitive health & dental insurance options, with premiums partially covered by GG\u003C/li>\n\u003Cli>Fertility and adoption benefits via Carrot and Kindbody\u003C/li>\n\u003Cli>Generous, fully-paid parental leave policy\u003C/li>\n\u003Cli>401k benefit - employees are eligible to contribute starting day 1 of employment\u003C/li>\n\u003Cli>Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Dependent Care FSA\u003C/li>\n\u003Cli>Home office support\u003C/li>\n\u003Cli>Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>The salary for this role is between $180,000-$215,000 + equity + benefits. The compensation package offered is dependent upon many factors including skills, experience, location, and education. The range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius's equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.\u003C/em>\u003C/p>\u003Cp>Personal Information: Notice at Collection for Employees and Applicants\u003C/p>\n\u003Cp>\u003Cem>Agency Submissions\u003Cbr>\u003C/em>\u003Cem>If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.\u003Cbr>\u003C/em>\u003C/p>","About GlossGenius\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \nOver 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\nAbout the Role\nWe're looking for an exceptional operator to serve as the Senior Manager, Growth Operations — the engine behind the engine. Our self-serve growth motion has helped GlossGenius scale to 100,000 active subscribers. This role exists to build the systems, processes, and intelligence infrastructure that keep it running faster every month.\nYou will know the self-serve funnel more deeply than anyone at GlossGenius. You will own the weekly business reviews, run our experimentation operating system, partner with finance on forecasting, partner closely with the GTM Analytics team, and proactively surface the risks and opportunities that keep our growth trajectory on track.\nThis is not a channel execution role — we have exceptional people running paid social, paid search, and lifecycle. This is the role that makes all of those functions more cohesive, more measurable, and maximally impactful. \nYou will report to the VP of Growth Marketing. You must be commutable to our NYC headquarters. We default to being in-office 3–4 days per week with required attendance on Tuesdays and Thursdays.\nWhat You’ll Do\n\nBuild and own a real-time intelligence view of GlossGenius's self-serve funnel — every stage, every conversion point, every leverage opportunity — and proactively flag deviations before they show up as misses in the monthly numbers\nRun the weekly business reviews — own the agenda, the data, and the narrative. Translate numbers into decisions, not just updates\nOwn the end-to-end experimentation process for the self-serve funnel: what's being tested, by whom, with what hypothesis, and what was learned. Maintain the experiment registry, change log, and learning archive\nTrack and report on experimentation velocity and win rate; build systems that make GlossGenius a learning organization, not just a testing one.\nDesign and maintain the dashboards and tooling that give channel owners (e.g. paid social, paid search, lifecycle) consistent, granular visibility into their performance — and hold the standard on measurement quality.\nPartner with Strategic Finance to co-own the self-serve financial model assumptions, run scenario analysis, and ensure GTM performance data and financial planning are working from the same reality.\nContinuously monitor competitors and study best practices in PLG, self-serve SaaS, and vertical SaaS growth — surface multiple high-impact intelligence insights per month with a clear recommendation.\nIdentify and pursue the highest-leverage operational and analytical opportunities across the self-serve business it evolves\n\nWhat We’re Looking For\n\n7+ years of experience in growth operations, strategy and operations, marketing analytics, or a related function at a fast-growing software or internet business — we care more about the instincts than the exact path.\nDemonstrated track record of building operating systems for growth or marketing teams — dashboards, experiment tracking, business review cadences, forecasting processes — not just executing within them.\nExperience running recurring business reviews with senior leadership where you owned the narrative and drove decisions, not just reported status.\nDirect experience working with finance on forecasting or model assumptions — as a contributor, not a consumer.\nStrong analytical and problem-solving skills — comfortable in SQL or equivalent, fluent in attribution, experimentation design, and business modeling.\nExpert knowledge of AI tools and technologies, with hands-on experience using AI operationally to build faster, analyze faster, and generate insights at a speed that wasn't previously possible — this is a hard requirement, not a nice-to-have.\nExceptional communication skills — you translate complex data into clear decisions for non-technical audiences and can run a room with senior leadership.\nSystems-first thinking: your instinct when facing a recurring problem is to build a process, not solve it one more time manually.\nExperience in PLG, self-serve SaaS, or vertical SaaS is a plus — understanding funnel economics intuitively accelerates your impact here.\n\nNice to have:\n\nPrior people management experience — though first-time managers are welcome if you have led cross-functional projects with real accountability.\nBackground in consulting or strategy and operations with a transition into growth or marketing.\nFamiliarity with GlossGenius's tech stack: Snowflake, Hex, Iterable, Segment, Eppo.\n\nBenefits & Perks\n\nFlexible PTO\nCompetitive health & dental insurance options, with premiums partially covered by GG\nFertility and adoption benefits via Carrot and Kindbody\nGenerous, fully-paid parental leave policy\n401k benefit - employees are eligible to contribute starting day 1 of employment\nProfessional Development - employees receive a yearly stipend for approved learning and educational-related expenses\nPre-tax commuter benefits\nDependent Care FSA\nHome office support\nTeam Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\nThe salary for this role is between $180,000-$215,000 + equity + benefits. The compensation package offered is dependent upon many factors including skills, experience, location, and education. The range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius's equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.Personal Information: Notice at Collection for Employees and Applicants\nAgency SubmissionsIf a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired. \nGlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.","2026-04-21 11:29:41","2026-04-17T21:55:25.000Z",180000,215000,{"jsonldValid":13,"jsonld":12},{"id":102,"slug":103,"title":104,"companyname":105,"companylogo":12,"city":106,"country":12,"remote":13,"employmentType":107,"department":16,"content_html":108,"content_text":109,"years":19,"createdAt":110,"updatedAtISO":69,"postedAtISO":111,"hasSalary":13,"salaryMin":112,"salaryMax":113,"currency":23,"schema":114},"268786503ce2a41216024982cf7c340fc08a525d5d4240576c0a3cfd1dc52af5","principal-thought-leadership-content-strategist-at-adobe-marketo-e9d2cc19fb","Principal, Thought Leadership Content Strategist","adobe marketo","5 Locations",[15],"\u003Ch3>The CXO Thought Leadership Center of Excellence is seeking a Principal Content Strategist to define and promote Adobe’s point of view in a rapidly evolving enterprise landscape.\u003C/h3>\u003Ch3>\u003C/h3>\u003Ch3>This role brings together business strategy, research insights, content strategy, and storytelling. You’ll focus on crafting the ideas and perspectives that position Adobe at the forefront of customer experience transformation. You will translate emerging technology trends, proprietary research, and executive perspectives into clear, defensible storylines to influence how senior leaders understand the future of marketing and CX strategies.\u003C/h3>\u003Ch3>\u003C/h3>\u003Ch3>As a key within the program, you will own critical initiatives from problem framing and insight development through to point-of-view development, translating observational shifts in CX technology and business trends into compelling stories that build market perception and strengthen Adobe’s leadership position. The result of this work will be packaged into compelling content formats to promote and elevate Adobe’s voice across key moments and channels.\u003C/h3>\u003Ch3>\u003Cbr>Key Responsibilities:\u003C/h3>\u003Ch3>\u003C/h3>\u003Ch3>\u003Cb>Thought Leadership strategy and content: \u003C/b>\u003C/h3>\u003Cul>\u003Cli>\u003Ch3>Build and advance Adobe’s thought leadership agenda by defining clear, differentiated perspectives on customer experience, AI, creative technologies and enterprise transformation.\u003C/h3>\u003C/li>\u003Cli>\u003Ch3>Translate research, market shifts, and executive insight into compelling points of view that influence how the market understands emerging trends.\u003C/h3>\u003C/li>\u003Cli>\u003Ch3>Lead key initiatives that establish Adobe’s perspective on evolving categories, including AI forward customer experiences for marketing, technology, and creative domains.\u003C/h3>\u003C/li>\u003Cli>\u003Ch3>Partner with senior collaborators to help inform high-impact messaging and extend core narratives into flagship content.\u003C/h3>\u003C/li>\u003Cli>\u003Ch3>Identify emerging trends and whitespace opportunities to inform future program priorities.\u003C/h3>\u003C/li>\u003C/ul>\u003Ch3>\u003C/h3>\u003Ch3>\u003Cb>Program integration and planning:\u003C/b>\u003C/h3>\u003Cul>\u003Cli>\u003Ch3>Serve as a strategic driver within the thought leadership program, connecting key initiatives with cohesive content creation.\u003C/h3>\u003C/li>\u003Cli>\u003Ch3>Drives ongoing planning cycles by defining priorities and finding opportunities to expand the reach and impact of thought leadership.\u003C/h3>\u003C/li>\u003Cli>\u003Ch3>Partner across marketing, communications, and digital teams to align on priorities and bring unified stories to market.\u003C/h3>\u003C/li>\u003Cli>\u003Ch3>Help define how thought leadership is developed and scaled to ensure clarity, consistency, and strategic alignment.\u003C/h3>\u003C/li>\u003Cli>\u003Ch3>Use data and performance insights to continuously refine thought leadership priorities and improve relevance, resonance, and impact\u003C/h3>\u003C/li>\u003C/ul>\u003Ch3>\u003Cbr>\u003Cb>Qualifications:\u003C/b>\u003C/h3>\u003Cul>\u003Cli>\u003Ch3>10–12+ years of experience in strategic, insight-led roles (e.g., thought leadership, content strategy, consulting, or strategy)\u003C/h3>\u003C/li>\u003Cli>\u003Ch3>Proven ability to develop clear, differentiated POV grounded in technology trends, customer experience, and business transformation.\u003C/h3>\u003C/li>\u003Cli>\u003Ch3>Demonstrated experience operating with a high degree of independence and good judgment, including direct engagement with senior marketing team members.\u003C/h3>\u003C/li>\u003Cli>\u003Ch3>Experience structuring ambiguous problems and defining strategic direction and program priorities through to program plan.\u003C/h3>\u003C/li>\u003Cli>\u003Ch3>Demonstrated ability to translate complex topics, including AI and new technologies, into clear, executive-ready thought leadership.\u003C/h3>\u003C/li>\u003Cli>\u003Ch3>Experience contributing to enterprise thought leadership or research initiatives within global marketing organizations.\u003C/h3>\u003C/li>\u003Cli>\u003Ch3>Experience working with research, data, creative teams, and external partners to develop insightful content.\u003C/h3>\u003C/li>\u003Cli>\u003Ch3>Experience incorporating AI into content strategy and thought leadership development, paired with strong editorial judgment to assess the quality, originality, and distinctiveness of ideas in an increasingly AI era landscape!\u003C/h3>\u003C/li>\u003Cli>\u003Ch3>Experience in management consulting, industry analysis, or content strategy roles a plus.\u003C/h3>\u003C/li>\u003Cli>\u003Ch3>Bachelor’s degree required\u003C/h3>\u003C/li>\u003C/ul>\u003Ch3>\u003C/h3>\u003Cp>\u003Cb>About Adobe\u003C/b>\u003C/p>\u003Cp>Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.\u003C/p>\u003Cp>Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. \u003C/p>\u003Cp>\u003Cb>\u003Cbr>Let’s Adobe together\u003C/b>\u003C/p>\u003Cp>At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.\u003C/p>\u003Cp>Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.\u003C/p>\u003Cp>Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. \u003C/p>\u003Cp>\u003Cb>AI Use Guidelines for Interviews:\u003C/b>\u003Cbr>Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.\u003C/p>\u003Cp>At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.\u003C/p>\u003Cp>\u003Cb>Expected Pay Range:\u003C/b>\u003C/p>Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $140,100 -- $261,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $180,300 - $261,150
In New York, the pay range for this position is $180,300 - $261,150
In Washington, the pay range for this position is $154,800 - $224,250
\u003Cp>At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).\u003C/p>\u003Cp>In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.\u003C/p>\u003Cp>\u003Cu>\u003Cb>State-Specific Notices:\u003C/b>\u003C/u>\u003C/p>\u003Cp>\u003Cb>\u003Cu>California\u003C/u>:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Fair Chance Ordinances\u003C/b>\u003C/p>\u003Cp>Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.\u003C/p>\u003Cp>\u003Cu>\u003Cb>Colorado:\u003C/b>\u003C/u>\u003C/p>\u003Cp>\u003Cb>Application Window Notice\u003C/b>\u003C/p>\u003Cp>If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.\u003C/p>\u003Cp>\u003Cu>\u003Cb>Massachusetts:\u003C/b>\u003C/u>\u003C/p>\u003Cp>\u003Cb>Massachusetts Legal Notice\u003C/b>\u003C/p>\u003Cp>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>","The CXO Thought Leadership Center of Excellence is seeking a Principal Content Strategist to define and promote Adobe’s point of view in a rapidly evolving enterprise landscape.This role brings together business strategy, research insights, content strategy, and storytelling. You’ll focus on crafting the ideas and perspectives that position Adobe at the forefront of customer experience transformation. You will translate emerging technology trends, proprietary research, and executive perspectives into clear, defensible storylines to influence how senior leaders understand the future of marketing and CX strategies.As a key within the program, you will own critical initiatives from problem framing and insight development through to point-of-view development, translating observational shifts in CX technology and business trends into compelling stories that build market perception and strengthen Adobe’s leadership position. The result of this work will be packaged into compelling content formats to promote and elevate Adobe’s voice across key moments and channels.Key Responsibilities:Thought Leadership strategy and content: Build and advance Adobe’s thought leadership agenda by defining clear, differentiated perspectives on customer experience, AI, creative technologies and enterprise transformation.Translate research, market shifts, and executive insight into compelling points of view that influence how the market understands emerging trends.Lead key initiatives that establish Adobe’s perspective on evolving categories, including AI forward customer experiences for marketing, technology, and creative domains.Partner with senior collaborators to help inform high-impact messaging and extend core narratives into flagship content.Identify emerging trends and whitespace opportunities to inform future program priorities.Program integration and planning:Serve as a strategic driver within the thought leadership program, connecting key initiatives with cohesive content creation.Drives ongoing planning cycles by defining priorities and finding opportunities to expand the reach and impact of thought leadership.Partner across marketing, communications, and digital teams to align on priorities and bring unified stories to market.Help define how thought leadership is developed and scaled to ensure clarity, consistency, and strategic alignment.Use data and performance insights to continuously refine thought leadership priorities and improve relevance, resonance, and impactQualifications:10–12+ years of experience in strategic, insight-led roles (e.g., thought leadership, content strategy, consulting, or strategy)Proven ability to develop clear, differentiated POV grounded in technology trends, customer experience, and business transformation.Demonstrated experience operating with a high degree of independence and good judgment, including direct engagement with senior marketing team members.Experience structuring ambiguous problems and defining strategic direction and program priorities through to program plan.Demonstrated ability to translate complex topics, including AI and new technologies, into clear, executive-ready thought leadership.Experience contributing to enterprise thought leadership or research initiatives within global marketing organizations.Experience working with research, data, creative teams, and external partners to develop insightful content.Experience incorporating AI into content strategy and thought leadership development, paired with strong editorial judgment to assess the quality, originality, and distinctiveness of ideas in an increasingly AI era landscape!Experience in management consulting, industry analysis, or content strategy roles a plus.Bachelor’s degree requiredAbout AdobeAdobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe togetherAt Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. AI Use Guidelines for Interviews:Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.Expected Pay Range:Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $140,100 -- $261,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $180,300 - $261,150
In New York, the pay range for this position is $180,300 - $261,150
In Washington, the pay range for this position is $154,800 - $224,250
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.State-Specific Notices:California:Fair Chance OrdinancesAdobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.Colorado:Application Window NoticeIf this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.Massachusetts:Massachusetts Legal NoticeIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.",1776763741000,"2026-04-21T09:29:40.000Z",180300,261150,{"jsonldValid":13,"jsonld":12},1776820592861]