[{"data":1,"prerenderedAt":132},["ShallowReactive",2],{"$fISOC5-QAlV4zuYrIMnNzGPggw_ijWJBt9KRWLyl5kXo":3,"$fMQnKWljXA6-6AoFtrBdozcnNOCM-93LSwPNk89Voa1M":29},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":16,"department":18,"content_html":19,"content_text":20,"years":21,"createdAt":22,"updatedAtISO":23,"postedAtISO":24,"hasSalary":25,"salaryMin":21,"salaryMax":21,"currency":26,"schema":27},"d38923885b426b729c31798ac30040a2e4822403550ec0bc48cab6878e2de058","374260fdc37f283544a6a908a6cd39a2a3a7bb664fff6e94c748a57d87f5d3fc","customer-care-agent-at-doola-23d49618ff","Customer Care Agent","doola","https://cdn.jobboardwise.com/logo/doola.com","The ultimate One-Stop-Shop™️ to help US and Non-US Founders to turn an idea into their dream US Business 🚀","Technology, Information and Internet","Remote in Chile","Chile",true,[17],"Full-time","Other","\u003Cp>\u003Cstrong>About doola\u003C/strong>\u003C/p>\n\u003Cp>doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures.\u003C/p>\n\n\u003Cp>\u003Cstrong>About the Role\u003C/strong>\u003C/p>\n\u003Cp>We're looking for a proactive and reliable \u003Cstrong>Customer Care Agent\u003C/strong> to join our growing team. In this role, you'll be the front line of communication with our customers, delivering fast, helpful, and empathetic support. The ideal candidate has experience working in a customer support role, thrives in a fast-paced environment, and is comfortable navigating ambiguity while staying focused on delivering results.\u003C/p>\u003Cbr>\u003Ch2>Key responsibilities\u003C/h2>\u003Cli>Provide real-time support to customers via email and phone\u003C/li>\n\u003Cli>Manage and resolve customer inquiries in a timely, friendly, and professional manner\u003C/li>\n\u003Cli>Maintain accurate records of customer interactions and follow-ups\u003C/li>\n\u003Cli>Escalate complex issues appropriately while keeping the customer informed\u003C/li>\n\u003Cli>Meet response time, resolution, and customer satisfaction KPIs\u003C/li>\n\u003Cli>Take initiative to improve internal processes and customer experiences\u003C/li>\n\u003Cli>Stay up-to-date on product updates, policies, and procedures\u003C/li>\u003Cbr>\u003Ch2>Skills and qualifications\u003C/h2>\u003Cli>2+ year of experience in a customer service role (chat or phone support preferred)\u003C/li>\n\u003Cli>Strong written and verbal communication skills\u003C/li>\n\u003Cli>Ability to stay organized and meet deadlines in a dynamic, often ambiguous environment\u003C/li>\n\u003Cli>Comfortable handling multiple conversations or tasks simultaneously\u003C/li>\n\u003Cli>Excellent problem-solving skills and attention to detail\u003C/li>\n\u003Cli>Self-starter with a strong sense of ownership and follow-through\u003C/li>\u003Cbr>\u003Ch2>Bonus qualifications\u003C/h2>\u003Cli>Experience working with HubSpot, Intercom, or other help desk software\u003C/li>\n\u003Cli>Startup or high-growth environment experience\u003C/li>\u003Cbr>\u003Cp>\u003Cstrong>Why join us\u003C/strong>\u003C/p>\n\u003Cp>• Opportunity to work with a dynamic and innovative company at the forefront of the industry.\u003C/p>\n\u003Cp>• Collaborative and supportive team environment with opportunities for growth and development.\u003C/p>\n\u003Cp>• Competitive compensation package with insane opportunity for growth.\u003C/p>\n\n\n\u003Cp>\u003Cstrong>Our values and non-values\u003C/strong>\u003C/p>\n\n\u003Cp>• Establishing team values is critical. We believe it’s equally essential to identify team non-values. We’re stronger in driving our mission home with both values and non-values taken into account. Note: Our goal in sharing these up front and transparently is to be as straightforward with people as possible. Our goal is not to be combative in our language; it’s to be straightforward.\u003C/p>\n\u003Cp>• Action Item: If you read these values and non-values and get more \u003Cem>fired up\u003C/em> about working at doola, lets talk: https://www.doola.com/careers/\u003C/p>\n\n\u003Cp>If you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you. Join us at doola and be part of a team dedicated to simplifying the path to business success.\u003C/p>\n\n\u003Cp>doola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>","About doola doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures. About the Role We're looking for a proactive and reliable Customer Care Agent to join our growing team. In this role, you'll be the front line of communication with our customers, delivering fast, helpful, and empathetic support. The ideal candidate has experience working in a customer support role, thrives in a fast-paced environment, and is comfortable navigating ambiguity while staying focused on delivering results. Key responsibilities Provide real-time support to customers via email and phone Manage and resolve customer inquiries in a timely, friendly, and professional manner Maintain accurate records of customer interactions and follow-ups Escalate complex issues appropriately while keeping the customer informed Meet response time, resolution, and customer satisfaction KPIs Take initiative to improve internal processes and customer experiences Stay up-to-date on product updates, policies, and procedures Skills and qualifications 2+ year of experience in a customer service role (chat or phone support preferred) Strong written and verbal communication skills Ability to stay organized and meet deadlines in a dynamic, often ambiguous environment Comfortable handling multiple conversations or tasks simultaneously Excellent problem-solving skills and attention to detail Self-starter with a strong sense of ownership and follow-through Bonus qualifications Experience working with HubSpot, Intercom, or other help desk software Startup or high-growth environment experience Why join us • Opportunity to work with a dynamic and innovative company at the forefront of the industry. • Collaborative and supportive team environment with opportunities for growth and development. • Competitive compensation package with insane opportunity for growth. Our values and non-values • Establishing team values is critical. We believe it’s equally essential to identify team non-values. We’re stronger in driving our mission home with both values and non-values taken into account. Note: Our goal in sharing these up front and transparently is to be as straightforward with people as possible. Our goal is not to be combative in our language; it’s to be straightforward. • Action Item: If you read these values and non-values and get more fired up about working at doola, lets talk: https://www.doola.com/careers/ If you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you. Join us at doola and be part of a team dedicated to simplifying the path to business success. doola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.",0,1792552772000,"2026-10-21 05:21:57","2026-10-20T12:40:25.491Z",false,"CLP",{"jsonldValid":25,"jsonld":28},"",{"jobs":30},[31,47,60,81,93,113],{"id":32,"applyToken":33,"slug":34,"title":35,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":36,"country":37,"remote":15,"employmentType":38,"department":18,"content_html":39,"content_text":40,"years":21,"createdAt":41,"updatedAtISO":42,"postedAtISO":43,"hasSalary":25,"salaryMin":44,"salaryMax":44,"currency":45,"schema":46},"79f86f8fa9c436d5013423876810b88900a024bfdeb2d8ab4e7f7f81405a447a","92575ec16f5a4c48276a5164cffd3f26036e0575262f4ce9955ebde6ce764ecd","tax-reviewer-at-doola-53b1b7742d","Tax Reviewer","Remote in Latin America","In Latin America",[17],"\u003Cp>\u003Cstrong>What we're looking for\u003C/strong>\u003C/p>\n\n\n\u003Cp>doola is seeking a detail-oriented and customer-focused \u003Cstrong>Tax Reviewer\u003C/strong> to join our growing Tax team. As our customer base continues to expand, we're building an in-house tax practice to help entrepreneurs around the world stay compliant with U.S. tax requirements.\u003C/p>\n\u003Cp>This is an opportunity to make a meaningful impact by ensuring the quality and accuracy of our tax filings while providing expert guidance to our clients. You will work closely with our Tax team to review business tax returns, support tax compliance, and help deliver an exceptional customer experience.\u003C/p>\n\u003Cbr>\u003Ch2>What you will do\u003C/h2>\u003Cli>Review Federal and State business income tax returns prepared by other team members, ensuring accuracy, completeness, and compliance with applicable tax laws.\u003C/li>\n\u003Cli>Identify errors, inconsistencies, and missing information, providing clear feedback and guidance to tax preparers.\u003C/li>\n\u003Cli>Review tax calculations, supporting documentation, and client data before returns are finalized.\u003C/li>\n\u003Cli>Work closely with Tax Preparers to resolve technical tax issues and improve filing quality.\u003C/li>\n\u003Cli>Assist with complex tax matters, tax notices, amendments, and client inquiries.\u003C/li>\n\u003Cli>Communicate directly with clients via email and video calls when additional clarification or tax guidance is needed.\u003C/li>\n\u003Cli>Collaborate with the broader Tax team to meet filing deadlines during tax season.\u003C/li>\n\u003Cli>Research U.S. federal and state tax regulations to support accurate tax treatment.\u003C/li>\n\u003Cli>Contribute to improving internal tax processes, documentation, and quality assurance standards.\u003C/li>\u003Cbr>\u003Ch2>Who you are\u003C/h2>\u003Cli>\u003Cstrong>Active EA (Enrolled Agent) or CPA license.\u003C/strong>\u003C/li>\n\u003Cli>Active PTIN or the ability to obtain one before tax season.\u003C/li>\n\u003Cli>Experience reviewing Federal and State business income tax returns.\u003C/li>\n\u003Cli>Strong knowledge of business tax compliance, including quarterly estimates, tax notices, and tax dispute resolution.\u003C/li>\n\u003Cli>Experience with Form 1120, Form 5472, and Form 1065, particularly for non-U.S. business owners and partnerships.\u003C/li>\n\u003Cli>Ability to communicate effectively with clients and colleagues in a remote work environment, including video meetings.\u003C/li>\n\u003Cli>Excellent analytical skills and strong attention to detail.\u003C/li>\n\u003Cli>Strong organizational skills with the ability to manage multiple priorities in a fast-paced startup environment.\u003C/li>\n\u003Cli>Excellent written and verbal English communication skills.\u003C/li>\n\u003Cli>Strong problem-solving and critical thinking skills.\u003C/li>\u003Cbr>\u003Ch2>Compensation and benefits\u003C/h2>\u003Cli>This is a permanent role with the company.\u003C/li>\n\u003Cli>Generous PTO / sick leave\u003C/li>\n\u003Cli>You will work directly with the lead CPA for the tax filing process, gaining direct experience\u003C/li>\n\u003Cli>Free food and snacks (if in NYC office)\u003C/li>\n\u003Cli>Bring your dog to work 🐶 (if in NYC office)\u003C/li>\u003Cbr>\u003Cp>\u003Cstrong>About doola\u003C/strong>\u003C/p>\n\n\u003Cp>doola is building the OS for the next generation of online businesses. Formation. Legal Docs. EIN. US Address. Bank Account. Payments. Taxes. Website. US Phone Number. $1000s in Software Perks. And More. We handle the operational details. You grow your business. From start to six figures+ in revenue, we're with our companies for the long term.\u003C/p>\n\n\u003Cp>Our mission is to unlock the potential of human entrepreneurship and democratize access to wealth creation by empowering anyone in the world to turn their dream idea into their dream US business.\u003C/p>\n\n\u003Cp>We're seeing some exciting growth right now. Our product resonates strongly with customers worldwide, and we have worked with entrepreneurs on every continent (except Antarctica, yet!). We're backed by some of the top investors in the world, including Nexus Venture Partners, HubSpot, Y Combinator, and HustleFund. We know we're only scratching the surface of what's possible in terms of the value we know we can provide.\u003C/p>\n\u003Cp>Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for small businesses, you will find a home at doola.\u003C/p>\n\n\u003Cp>doola is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. doola considers qualified applicants with criminal histories consistent with applicable federal, state, and local law. doola is also committed to providing reasonable accommodations for talented individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation made due to a disability, please let your recruiter know.\u003C/p>","What we're looking for\n\n\ndoola is seeking a detail-oriented and customer-focused Tax Reviewer to join our growing Tax team. As our customer base continues to expand, we're building an in-house tax practice to help entrepreneurs around the world stay compliant with U.S. tax requirements.\nThis is an opportunity to make a meaningful impact by ensuring the quality and accuracy of our tax filings while providing expert guidance to our clients. You will work closely with our Tax team to review business tax returns, support tax compliance, and help deliver an exceptional customer experience.\nWhat you will doReview Federal and State business income tax returns prepared by other team members, ensuring accuracy, completeness, and compliance with applicable tax laws.\nIdentify errors, inconsistencies, and missing information, providing clear feedback and guidance to tax preparers.\nReview tax calculations, supporting documentation, and client data before returns are finalized.\nWork closely with Tax Preparers to resolve technical tax issues and improve filing quality.\nAssist with complex tax matters, tax notices, amendments, and client inquiries.\nCommunicate directly with clients via email and video calls when additional clarification or tax guidance is needed.\nCollaborate with the broader Tax team to meet filing deadlines during tax season.\nResearch U.S. federal and state tax regulations to support accurate tax treatment.\nContribute to improving internal tax processes, documentation, and quality assurance standards.Who you areActive EA (Enrolled Agent) or CPA license.\nActive PTIN or the ability to obtain one before tax season.\nExperience reviewing Federal and State business income tax returns.\nStrong knowledge of business tax compliance, including quarterly estimates, tax notices, and tax dispute resolution.\nExperience with Form 1120, Form 5472, and Form 1065, particularly for non-U.S. business owners and partnerships.\nAbility to communicate effectively with clients and colleagues in a remote work environment, including video meetings.\nExcellent analytical skills and strong attention to detail.\nStrong organizational skills with the ability to manage multiple priorities in a fast-paced startup environment.\nExcellent written and verbal English communication skills.\nStrong problem-solving and critical thinking skills.Compensation and benefitsThis is a permanent role with the company.\nGenerous PTO / sick leave\nYou will work directly with the lead CPA for the tax filing process, gaining direct experience\nFree food and snacks (if in NYC office)\nBring your dog to work 🐶 (if in NYC office)About doola\n\ndoola is building the OS for the next generation of online businesses. Formation. Legal Docs. EIN. US Address. Bank Account. Payments. Taxes. Website. US Phone Number. $1000s in Software Perks. And More. We handle the operational details. You grow your business. From start to six figures+ in revenue, we're with our companies for the long term.\n\nOur mission is to unlock the potential of human entrepreneurship and democratize access to wealth creation by empowering anyone in the world to turn their dream idea into their dream US business.\n\nWe're seeing some exciting growth right now. Our product resonates strongly with customers worldwide, and we have worked with entrepreneurs on every continent (except Antarctica, yet!). We're backed by some of the top investors in the world, including Nexus Venture Partners, HubSpot, Y Combinator, and HustleFund. We know we're only scratching the surface of what's possible in terms of the value we know we can provide.\nOur customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for small businesses, you will find a home at doola.\n\ndoola is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. doola considers qualified applicants with criminal histories consistent with applicable federal, state, and local law. doola is also committed to providing reasonable accommodations for talented individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation made due to a disability, please let your recruiter know.",1785576350000,"2026-08-01 11:26:11","2026-07-31T20:50:20.044Z",1000,"USD",{"jsonldValid":25,"jsonld":28},{"id":48,"applyToken":49,"slug":50,"title":51,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":52,"department":53,"content_html":54,"content_text":55,"years":21,"createdAt":56,"updatedAtISO":57,"postedAtISO":58,"hasSalary":25,"salaryMin":21,"salaryMax":21,"currency":26,"schema":59},"0afdff514257f2973bf8957aafc6dff1c1c9a284fc12568e45a2ca95f831b210","826640298cc06525ae79e90214b82196304d364c8a805ea7d6312ffcd65266e9","fp-and-a-analyst-at-doola-7fda8a969e","FP&A Analyst",[17],"Finance","\u003Cp>\u003Cstrong>About doola\u003C/strong>\u003Cbr>doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures.\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>Job Description\u003C/strong>\u003Cbr>doola is looking for an FP&A Analyst to maintain and support the financial planning and reporting engine for the company. This person will turn closed books and operating data into forecasts, budget vs. actuals reporting, KPI dashboards, cash and runway visibility, and decision support for leadership.\u003Cbr>This role is ideal for someone who is highly analytical, detail-oriented, and excited to work in a fast-moving startup environment. You will partner closely with the Head of Finance, the Finance Analyst, and department leaders to help doola make better operating decisions, manage spend, understand performance, and prepare for board, investor, and strategic finance needs.\u003C/p>\n\u003Cp>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Maintain the company forecast model, including actuals updates, revenue assumptions, expense forecasts, headcount planning, cash forecasting, runway scenarios, and scenario planning.\u003C/li>\n\u003Cli>Prepare monthly budget vs. actuals reporting that explains what happened, why it happened, and what leadership should consider doing next.\u003C/li>\n\u003Cli>Partner with department owners to provide visibility into spend, headcount, budgets, forecasts, and material risks.\u003C/li>\n\u003Cli>Maintain recurring KPI, cash, and runway reporting to help leadership understand company performance, burn, runway, and operating trends.\u003C/li>\n\u003Cli>Support board, investor, fundraising, and strategic finance needs through financial analysis, KPI backup, variance explanations, scenario analysis, and supporting schedules.\u003C/li>\n\u003Cli>Build repeatable reporting processes and templates that improve the monthly finance rhythm and reduce dependency on the Head of Finance.\u003C/li>\n\u003Cli>Work with accounting and the Finance Analyst to ensure actuals are grounded in the accounting close and tied to reliable source systems.\u003C/li>\n\u003Cli>Use AI and automation tools to make recurring finance workflows faster, more accurate, and more repeatable while maintaining proper review and control.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Skills and Qualifications\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>3 to 6 years of experience in FP&A, strategic finance, corporate finance, investment banking, consulting, or startup finance.\u003C/li>\n\u003Cli>Strong financial modeling skills, including experience building or maintaining forecasts, budgets, management reporting, and scenario analysis.\u003C/li>\n\u003Cli>Advanced Excel or Google Sheets skills.\u003C/li>\n\u003Cli>Experience preparing budget vs. actuals reporting and variance analysis.\u003C/li>\n\u003Cli>Strong understanding of SaaS or subscription business metrics, including ARR, MRR, churn, retention, CAC, payback, gross margin, burn, and runway.\u003C/li>\n\u003Cli>Strong analytical rigor and attention to detail, with the ability to reconcile outputs to source systems and check assumptions before sharing work.\u003C/li>\n\u003Cli>Strong business judgment, including the ability to separate signal from noise, flag material issues, and recommend actions based on analysis.\u003C/li>\n\u003Cli>Strong written and verbal communication skills, with the ability to explain finance concepts clearly to non-finance leaders.\u003C/li>\n\u003Cli>Ability to work directly with business owners and department leaders, not only finance teams.\u003C/li>\n\u003Cli>Ability to own recurring processes, manage deadlines, track open items, and follow through without constant direction.\u003C/li>\n\u003Cli>Experience using AI or automation tools to improve reporting, analysis, documentation, or recurring workflows.\u003C/li>\n\u003Cli>Bachelor’s degree or equivalent experience in finance, accounting, economics, business, engineering, math, or another analytical field\u003C/li>\n\u003C/ul>\n\u003Cbr>\u003Ch2>Bonus Qualifications\u003C/h2>\u003Cli>Startup finance experience.\u003C/li>\n\u003Cli>SaaS, subscription, fintech, marketplace, or high-growth company experience.\u003C/li>\n\u003Cli>Experience with QuickBooks, Stripe, ChartMogul, HubSpot, Brex, Gusto, or similar systems.\u003C/li>\n\u003Cli>Experience supporting board materials, investor updates, fundraising, or annual planning.\u003C/li>\n\u003Cli>Comfort partnering with accounting without trying to own the close.\u003C/li>\n\u003Cli>Experience creating AI-assisted reporting workflows, data review processes, or finance automations.\u003C/li>\n\u003Cli>Experience working in a lean finance team where ownership, judgment, and speed are critical.\u003C/li>\n\n\n\n\u003Cp>\u003Cstrong>Why Join Us\u003C/strong>\u003C/p>\n\n\u003Cli>Support the FP&A engine for a high-growth startup and help shape how leadership makes decisions.\u003C/li>\n\u003Cli>Work directly with the Head of Finance and company leaders on forecasting, budgeting, KPI reporting, cash planning, board support, and strategic analysis.\u003C/li>\n\u003Cli>Build high-leverage finance processes from the ground up, with meaningful room to improve reporting, automation, and operating cadence.\u003C/li>\n\u003Cli>Play a key role in helping doola prepare for its next stage of growth, including board, investor, fundraising, and strategic planning needs.\u003C/li>\n\u003Cli>Opportunity to work with a dynamic and innovative company at the forefront of the industry.\u003C/li>\n\u003Cli>Collaborative and supportive team environment with opportunities for growth and development.\u003C/li>\n\u003Cli>Flexibility to work remotely from anywhere with a stable internet connection.\u003C/li>\n\u003Cli>Competitive compensation package with performance-based incentives.\u003C/li>\n\n\u003Cp>If you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you! Join us at doola and be part of a team dedicated to simplifying the path to business success. \u003C/p>\n\u003Cp>doola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>","About dooladoola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures.\nJob Descriptiondoola is looking for an FP&A Analyst to maintain and support the financial planning and reporting engine for the company. This person will turn closed books and operating data into forecasts, budget vs. actuals reporting, KPI dashboards, cash and runway visibility, and decision support for leadership.This role is ideal for someone who is highly analytical, detail-oriented, and excited to work in a fast-moving startup environment. You will partner closely with the Head of Finance, the Finance Analyst, and department leaders to help doola make better operating decisions, manage spend, understand performance, and prepare for board, investor, and strategic finance needs.\nKey Responsibilities\n\nMaintain the company forecast model, including actuals updates, revenue assumptions, expense forecasts, headcount planning, cash forecasting, runway scenarios, and scenario planning.\nPrepare monthly budget vs. actuals reporting that explains what happened, why it happened, and what leadership should consider doing next.\nPartner with department owners to provide visibility into spend, headcount, budgets, forecasts, and material risks.\nMaintain recurring KPI, cash, and runway reporting to help leadership understand company performance, burn, runway, and operating trends.\nSupport board, investor, fundraising, and strategic finance needs through financial analysis, KPI backup, variance explanations, scenario analysis, and supporting schedules.\nBuild repeatable reporting processes and templates that improve the monthly finance rhythm and reduce dependency on the Head of Finance.\nWork with accounting and the Finance Analyst to ensure actuals are grounded in the accounting close and tied to reliable source systems.\nUse AI and automation tools to make recurring finance workflows faster, more accurate, and more repeatable while maintaining proper review and control.\n\nSkills and Qualifications\n\n3 to 6 years of experience in FP&A, strategic finance, corporate finance, investment banking, consulting, or startup finance.\nStrong financial modeling skills, including experience building or maintaining forecasts, budgets, management reporting, and scenario analysis.\nAdvanced Excel or Google Sheets skills.\nExperience preparing budget vs. actuals reporting and variance analysis.\nStrong understanding of SaaS or subscription business metrics, including ARR, MRR, churn, retention, CAC, payback, gross margin, burn, and runway.\nStrong analytical rigor and attention to detail, with the ability to reconcile outputs to source systems and check assumptions before sharing work.\nStrong business judgment, including the ability to separate signal from noise, flag material issues, and recommend actions based on analysis.\nStrong written and verbal communication skills, with the ability to explain finance concepts clearly to non-finance leaders.\nAbility to work directly with business owners and department leaders, not only finance teams.\nAbility to own recurring processes, manage deadlines, track open items, and follow through without constant direction.\nExperience using AI or automation tools to improve reporting, analysis, documentation, or recurring workflows.\nBachelor’s degree or equivalent experience in finance, accounting, economics, business, engineering, math, or another analytical field\n\nBonus QualificationsStartup finance experience.\nSaaS, subscription, fintech, marketplace, or high-growth company experience.\nExperience with QuickBooks, Stripe, ChartMogul, HubSpot, Brex, Gusto, or similar systems.\nExperience supporting board materials, investor updates, fundraising, or annual planning.\nComfort partnering with accounting without trying to own the close.\nExperience creating AI-assisted reporting workflows, data review processes, or finance automations.\nExperience working in a lean finance team where ownership, judgment, and speed are critical.\n\n\n\nWhy Join Us\n\nSupport the FP&A engine for a high-growth startup and help shape how leadership makes decisions.\nWork directly with the Head of Finance and company leaders on forecasting, budgeting, KPI reporting, cash planning, board support, and strategic analysis.\nBuild high-leverage finance processes from the ground up, with meaningful room to improve reporting, automation, and operating cadence.\nPlay a key role in helping doola prepare for its next stage of growth, including board, investor, fundraising, and strategic planning needs.\nOpportunity to work with a dynamic and innovative company at the forefront of the industry.\nCollaborative and supportive team environment with opportunities for growth and development.\nFlexibility to work remotely from anywhere with a stable internet connection.\nCompetitive compensation package with performance-based incentives.\n\nIf you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you! Join us at doola and be part of a team dedicated to simplifying the path to business success. \ndoola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.",1781753334000,"2026-09-08 08:06:55","2026-06-17T17:49:30.717Z",{"jsonldValid":25,"jsonld":28},{"id":61,"applyToken":62,"slug":63,"title":64,"companyname":65,"companylogo":66,"companyTagline":67,"companyIndustry":68,"city":69,"country":70,"remote":25,"employmentType":71,"department":72,"content_html":73,"content_text":74,"years":21,"createdAt":75,"updatedAtISO":76,"postedAtISO":77,"hasSalary":25,"salaryMin":78,"salaryMax":79,"currency":45,"schema":80},"0d83e6773a3730f5f1c2d7b1fedf6480678d99ffda9d85ada1ae409957aec5a4","3752e2d4ce275e09863838f38acb991805eae739f2194fc70b8e516fd930c748","senior-software-engineer-agent-runtime-and-customer-workflow-at-klaviyo-4f12a08929","Senior Software Engineer, Agent Runtime & Customer Workflows","Klaviyo","https://cdn.jobboardwise.com/logo/klaviyo.com","Klaviyo is the only CRM built for B2C brands. Know, engage, and grow your audience like never before.","Marketing Services","Boston","United States",[17],"Engineering","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Ch2>Senior Software Engineer, Agent Runtime & Customer Workflows \u003Cbr>Customer Agent\u003C/h2>\n\u003Ch2>About the Role\u003C/h2>\n\u003Cp>At Klaviyo, we believe the future of software lies not only in tools that help people work more efficiently, but in intelligent systems that can take action, learn from outcomes, and improve customer experiences over time.\u003C/p>\n\u003Cp>Klaviyo serves more than 167,000 customers and processes billions of consumer profiles, messages, interactions, and conversion signals. This creates a unique opportunity to build state-of-the-art AI systems that help businesses create and execute better customer experiences at scale.\u003C/p>\n\u003Cp>We’re looking for a \u003Cstrong>Senior Software Engineer, Agent Runtime & Customer Workflows\u003C/strong> to join the Customer Agent team, Klaviyo’s AI-native conversational platform. You’ll design and build scalable backend systems and AI-powered product experiences that enable agents to reason, retrieve context, use tools, and take reliable action on behalf of customers.\u003C/p>\n\u003Cp>You’ll be expected to independently own meaningful technical problems, make pragmatic engineering tradeoffs, and help evolve the architecture and quality of the systems you work on.\u003C/p>\n\u003Ch2>How You Will Make a Difference\u003C/h2>\n\u003Cul>\n\u003Cli>Design and build reliable, scalable backend systems and APIs that power AI-driven customer experiences.\u003C/li>\n\u003Cli>Build and evolve production agentic systems involving tool use, orchestration, context management, retrieval, structured outputs, and multi-step workflows.\u003C/li>\n\u003Cli>Solve hard applied AI problems across retrieval and RAG, grounding, model selection, hallucination mitigation, and deciding when deterministic or hybrid approaches are better than LLMs.\u003C/li>\n\u003Cli>Develop evaluation strategies using representative datasets, automated and human evaluation, regression testing, qualitative error analysis, and production signals.\u003C/li>\n\u003Cli>Improve production reliability through guardrails, fallbacks, retries, observability, monitoring, and thoughtful failure handling.\u003C/li>\n\u003Cli>Build asynchronous and distributed processing workflows that support high-volume AI workloads.\u003C/li>\n\u003Cli>Participate in an on-call rotation and help diagnose, mitigate, and learn from production incidents.\u003C/li>\n\u003Cli>Work directly with external customers and cross-functional partners to understand workflows, identify pain points, and translate feedback into product and technical improvements.\u003C/li>\n\u003Cli>Monitor shipped experiences and use customer behavior, quality metrics, and system performance to guide iteration.\u003C/li>\n\u003C/ul>\n\u003Ch2>Who You Are\u003C/h2>\n\u003Cul>\n\u003Cli>You have \u003Cstrong>5-7 years of professional software engineering experience\u003C/strong>, with a strong foundation in backend systems and distributed applications.\u003C/li>\n\u003Cli>You have hands-on experience building and deploying \u003Cstrong>generative AI or agentic AI applications into production\u003C/strong> for real users.\u003C/li>\n\u003Cli>You are proficient in \u003Cstrong>Python\u003C/strong> and modern backend frameworks such as FastAPI or Django.\u003C/li>\n\u003Cli>You have experience with asynchronous processing and distributed task or event systems such as Celery, Kafka, SQS, RabbitMQ, or Redis.\u003C/li>\n\u003Cli>You have strong knowledge of databases, data modeling, APIs, and persistence patterns used in production systems.\u003C/li>\n\u003Cli>You are comfortable working in cloud-native environments with technologies such as AWS, containers, Kubernetes, infrastructure automation, or CI/CD systems.\u003C/li>\n\u003Cli>You can reason clearly about tradeoffs among quality, latency, cost, reliability, and implementation complexity.\u003C/li>\n\u003Cli>You are able to operate independently in ambiguous environments, break down loosely defined problems, and make pragmatic decisions about what to build first.\u003C/li>\n\u003Cli>You have experience with and genuine interest in \u003Cstrong>working directly with external customers\u003C/strong> to understand problems and improve products.\u003C/li>\n\u003Cli>You care about shipping useful, reliable products and bring curiosity and sound engineering judgment to a rapidly evolving technical space.\u003C/li>\n\u003C/ul>\n\u003Ch2>Nice to Have\u003C/h2>\n\u003Cul>\n\u003Cli>Experience training, fine-tuning, distilling, or otherwise adapting machine learning or language models for production use.\u003C/li>\n\u003Cli>Experience with reinforcement learning or feedback-driven optimization.\u003C/li>\n\u003Cli>Experience building evaluation infrastructure such as LLM-as-judge systems, evaluator calibration frameworks, benchmark suites, or AI quality platforms.\u003C/li>\n\u003Cli>Experience operating AI systems at substantial scale, including optimizing inference cost, latency, or throughput.\u003C/li>\n\u003C/ul>\n\u003Cp>#indeedRD\u003C/p>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$148,000—$222,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Senior Software Engineer, Agent Runtime & Customer Workflows Customer Agent About the Role At Klaviyo, we believe the future of software lies not only in tools that help people work more efficiently, but in intelligent systems that can take action, learn from outcomes, and improve customer experiences over time. Klaviyo serves more than 167,000 customers and processes billions of consumer profiles, messages, interactions, and conversion signals. This creates a unique opportunity to build state-of-the-art AI systems that help businesses create and execute better customer experiences at scale. We’re looking for a Senior Software Engineer, Agent Runtime & Customer Workflows to join the Customer Agent team, Klaviyo’s AI-native conversational platform. You’ll design and build scalable backend systems and AI-powered product experiences that enable agents to reason, retrieve context, use tools, and take reliable action on behalf of customers. You’ll be expected to independently own meaningful technical problems, make pragmatic engineering tradeoffs, and help evolve the architecture and quality of the systems you work on. How You Will Make a Difference Design and build reliable, scalable backend systems and APIs that power AI-driven customer experiences. Build and evolve production agentic systems involving tool use, orchestration, context management, retrieval, structured outputs, and multi-step workflows. Solve hard applied AI problems across retrieval and RAG, grounding, model selection, hallucination mitigation, and deciding when deterministic or hybrid approaches are better than LLMs. Develop evaluation strategies using representative datasets, automated and human evaluation, regression testing, qualitative error analysis, and production signals. Improve production reliability through guardrails, fallbacks, retries, observability, monitoring, and thoughtful failure handling. Build asynchronous and distributed processing workflows that support high-volume AI workloads. Participate in an on-call rotation and help diagnose, mitigate, and learn from production incidents. Work directly with external customers and cross-functional partners to understand workflows, identify pain points, and translate feedback into product and technical improvements. Monitor shipped experiences and use customer behavior, quality metrics, and system performance to guide iteration. Who You Are You have 5-7 years of professional software engineering experience , with a strong foundation in backend systems and distributed applications. You have hands-on experience building and deploying generative AI or agentic AI applications into production for real users. You are proficient in Python and modern backend frameworks such as FastAPI or Django. You have experience with asynchronous processing and distributed task or event systems such as Celery, Kafka, SQS, RabbitMQ, or Redis. You have strong knowledge of databases, data modeling, APIs, and persistence patterns used in production systems. You are comfortable working in cloud-native environments with technologies such as AWS, containers, Kubernetes, infrastructure automation, or CI/CD systems. You can reason clearly about tradeoffs among quality, latency, cost, reliability, and implementation complexity. You are able to operate independently in ambiguous environments, break down loosely defined problems, and make pragmatic decisions about what to build first. You have experience with and genuine interest in working directly with external customers to understand problems and improve products. You care about shipping useful, reliable products and bring curiosity and sound engineering judgment to a rapidly evolving technical space. Nice to Have Experience training, fine-tuning, distilling, or otherwise adapting machine learning or language models for production use. Experience with reinforcement learning or feedback-driven optimization. Experience building evaluation infrastructure such as LLM-as-judge systems, evaluator calibration frameworks, benchmark suites, or AI quality platforms. Experience operating AI systems at substantial scale, including optimizing inference cost, latency, or throughput. #indeedRD Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $148,000—$222,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).",1792639318000,"2026-10-22 05:25:06","2026-10-22T00:08:39-04:00",148000,222000,{"jsonldValid":25,"jsonld":28},{"id":82,"applyToken":83,"slug":84,"title":85,"companyname":65,"companylogo":66,"companyTagline":67,"companyIndustry":68,"city":69,"country":70,"remote":25,"employmentType":86,"department":72,"content_html":87,"content_text":88,"years":21,"createdAt":75,"updatedAtISO":76,"postedAtISO":89,"hasSalary":25,"salaryMin":90,"salaryMax":91,"currency":45,"schema":92},"8ebf39d7aff630dd1f99dc4c5e191038d9c851ac77c37d071a170db9cb1f6906","091cc98f86eea1f9856e0d2e6e516887e84d9710eb110fa345e11c484cdab6f2","software-engineer-conversational-products-and-agent-workflow-at-klaviyo-95bfb14b26","Software Engineer, Conversational Products & Agent Workflows",[17],"\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Ch1>Software Engineer, Conversational Products & Agent Workflows\u003Cbr>Customer Agent\u003C/h1>\n\u003Ch2>About the Role\u003C/h2>\n\u003Cp>At Klaviyo, we believe the future of software lies not only in tools that help people work more efficiently, but in intelligent systems that can take action, learn from outcomes, and improve customer experiences over time.\u003C/p>\n\u003Cp>Klaviyo serves more than 167,000 customers and processes billions of consumer profiles, messages, interactions, and conversion signals. This creates a unique opportunity to build state-of-the-art AI systems that help businesses create and execute better customer experiences at scale.\u003C/p>\n\u003Cp>We’re looking for a Software Engineer, Conversational Products & Agent Workflows to join the Customer Agent team, Klaviyo’s AI-native conversational platform. You’ll help build scalable backend systems and AI-powered product experiences that enable agents to retrieve context, use tools, and take reliable action on behalf of customers.\u003C/p>\n\u003Cp>This is a \u003Cstrong>backend-heavy role with opportunities to contribute to user-facing experiences\u003C/strong>. You’ll independently own meaningful pieces of larger systems, contribute to technical decisions, and continue developing your depth across backend engineering, applied AI, and production reliability.\u003C/p>\n\u003Ch2>How You Will Make a Difference\u003C/h2>\n\u003Cul>\n\u003Cli>Build and improve reliable backend systems and APIs that power AI-driven customer experiences.\u003C/li>\n\u003Cli>Develop production agentic features involving tool use, context management, retrieval, structured outputs, orchestration, and multi-step workflows.\u003C/li>\n\u003Cli>Contribute to solving applied AI problems across retrieval and RAG, grounding, hallucination mitigation, model selection, and choosing between LLM-based, deterministic, or hybrid approaches.\u003C/li>\n\u003Cli>Build and use evaluation approaches including representative datasets, automated and human evaluation, regression testing, qualitative error analysis, and production signals.\u003C/li>\n\u003Cli>Improve system reliability through guardrails, retries, fallbacks, observability, monitoring, and thoughtful failure handling.\u003C/li>\n\u003Cli>Build asynchronous and distributed processing workflows that support AI workloads at scale.\u003C/li>\n\u003Cli>Participate in an on-call rotation and help diagnose, mitigate, and learn from production incidents.\u003C/li>\n\u003Cli>Work with external customers and cross-functional partners to understand workflows, identify pain points, and translate feedback into product improvements.\u003C/li>\n\u003Cli>Monitor shipped experiences and use quality metrics, system performance, and customer feedback to guide iteration.\u003C/li>\n\u003C/ul>\n\u003Ch2>Who You Are\u003C/h2>\n\u003Cul>\n\u003Cli>You have \u003Cstrong>3+ years of professional software engineering experience\u003C/strong>, with experience building backend systems or distributed applications.\u003C/li>\n\u003Cli>You have hands-on experience building or contributing to \u003Cstrong>generative AI or agentic AI applications\u003C/strong>, ideally used by real users or in production environments.\u003C/li>\n\u003Cli>You are proficient in \u003Cstrong>Python\u003C/strong> and have experience with modern backend frameworks such as FastAPI or Django.\u003C/li>\n\u003Cli>You have experience with asynchronous processing or distributed task/event systems such as Celery, Kafka, SQS, RabbitMQ, or Redis.\u003C/li>\n\u003Cli>You have working knowledge of databases, data modeling, APIs, and persistence patterns used in production systems.\u003C/li>\n\u003Cli>You are comfortable working in cloud environments and have experience with technologies such as AWS, containers, Kubernetes, infrastructure automation, or CI/CD systems.\u003C/li>\n\u003Cli>You can reason about tradeoffs among quality, latency, cost, reliability, and implementation complexity, and know when to seek additional technical context.\u003C/li>\n\u003Cli>You are comfortable working through ambiguity, breaking larger problems into smaller pieces, and making progress without every requirement being fully specified.\u003C/li>\n\u003Cli>You have experience with, or strong interest in, \u003Cstrong>working directly with external customers\u003C/strong> to understand problems and improve products.\u003C/li>\n\u003Cli>You care about shipping useful, reliable products and are motivated to deepen your engineering judgment in a rapidly evolving technical space.\u003C/li>\n\u003C/ul>\n\u003Ch2>Nice to Have\u003C/h2>\n\u003Cul>\n\u003Cli>Experience training, fine-tuning, distilling, or otherwise adapting machine learning or language models.\u003C/li>\n\u003Cli>Experience with reinforcement learning or feedback-driven optimization.\u003C/li>\n\u003Cli>Experience with evaluation infrastructure such as LLM-as-judge systems, evaluator calibration, benchmark datasets, or AI quality tooling.\u003C/li>\n\u003Cli>Experience operating AI systems at meaningful production scale or optimizing inference cost, latency, or throughput.\u003C/li>\n\u003C/ul>\n\u003Cp>#indeedRD\u003C/p>\n\u003Cp>-\u003C/p>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$116,000—$174,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Software Engineer, Conversational Products & Agent Workflows Customer Agent About the Role At Klaviyo, we believe the future of software lies not only in tools that help people work more efficiently, but in intelligent systems that can take action, learn from outcomes, and improve customer experiences over time. Klaviyo serves more than 167,000 customers and processes billions of consumer profiles, messages, interactions, and conversion signals. This creates a unique opportunity to build state-of-the-art AI systems that help businesses create and execute better customer experiences at scale. We’re looking for a Software Engineer, Conversational Products & Agent Workflows to join the Customer Agent team, Klaviyo’s AI-native conversational platform. You’ll help build scalable backend systems and AI-powered product experiences that enable agents to retrieve context, use tools, and take reliable action on behalf of customers. This is a backend-heavy role with opportunities to contribute to user-facing experiences . You’ll independently own meaningful pieces of larger systems, contribute to technical decisions, and continue developing your depth across backend engineering, applied AI, and production reliability. How You Will Make a Difference Build and improve reliable backend systems and APIs that power AI-driven customer experiences. Develop production agentic features involving tool use, context management, retrieval, structured outputs, orchestration, and multi-step workflows. Contribute to solving applied AI problems across retrieval and RAG, grounding, hallucination mitigation, model selection, and choosing between LLM-based, deterministic, or hybrid approaches. Build and use evaluation approaches including representative datasets, automated and human evaluation, regression testing, qualitative error analysis, and production signals. Improve system reliability through guardrails, retries, fallbacks, observability, monitoring, and thoughtful failure handling. Build asynchronous and distributed processing workflows that support AI workloads at scale. Participate in an on-call rotation and help diagnose, mitigate, and learn from production incidents. Work with external customers and cross-functional partners to understand workflows, identify pain points, and translate feedback into product improvements. Monitor shipped experiences and use quality metrics, system performance, and customer feedback to guide iteration. Who You Are You have 3+ years of professional software engineering experience , with experience building backend systems or distributed applications. You have hands-on experience building or contributing to generative AI or agentic AI applications , ideally used by real users or in production environments. You are proficient in Python and have experience with modern backend frameworks such as FastAPI or Django. You have experience with asynchronous processing or distributed task/event systems such as Celery, Kafka, SQS, RabbitMQ, or Redis. You have working knowledge of databases, data modeling, APIs, and persistence patterns used in production systems. You are comfortable working in cloud environments and have experience with technologies such as AWS, containers, Kubernetes, infrastructure automation, or CI/CD systems. You can reason about tradeoffs among quality, latency, cost, reliability, and implementation complexity, and know when to seek additional technical context. You are comfortable working through ambiguity, breaking larger problems into smaller pieces, and making progress without every requirement being fully specified. You have experience with, or strong interest in, working directly with external customers to understand problems and improve products. You care about shipping useful, reliable products and are motivated to deepen your engineering judgment in a rapidly evolving technical space. Nice to Have Experience training, fine-tuning, distilling, or otherwise adapting machine learning or language models. Experience with reinforcement learning or feedback-driven optimization. Experience with evaluation infrastructure such as LLM-as-judge systems, evaluator calibration, benchmark datasets, or AI quality tooling. Experience operating AI systems at meaningful production scale or optimizing inference cost, latency, or throughput. #indeedRD - Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $116,000—$174,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).","2026-10-22T00:08:51-04:00",116000,174000,{"jsonldValid":25,"jsonld":28},{"id":94,"applyToken":95,"slug":96,"title":97,"companyname":98,"companylogo":99,"companyTagline":100,"companyIndustry":101,"city":102,"country":103,"remote":15,"employmentType":104,"department":105,"content_html":106,"content_text":107,"years":21,"createdAt":108,"updatedAtISO":109,"postedAtISO":110,"hasSalary":25,"salaryMin":21,"salaryMax":21,"currency":111,"schema":112},"fd8d95893870c6652f3bfdc6fe1e6c5e8ea8b2cc289d198754dcd2e2c5295058","521a1bdc8625a9f648e9af05287787880a8650625b40dc070135ba5678b6d464","senior-product-marketing-manager-online-payments-at-mollie-3788815541","Senior Product Marketing Manager - Online Payments","Mollie","https://cdn.jobboardwise.com/logo/mollie.com","Making money management effortless for every business in Europe.","Financial Services","London","United Kingdom",[17],"Product","\u003Cp>\u003Cstrong>Build with us\u003C/strong>\u003C/p>\u003Cp>Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe.\u003C/p>\u003Cp>Today, more than 250,000 companies use Mollie to get paid, manage money and grow – with products designed to be simple, scalable, and dependable.\u003C/p>\u003Cp>With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions.\u003C/p>\u003Cp>We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of.\u003C/p>\u003Cp>Sound like your kind of place? Let's build together.\u003C/p>\u003Cp>\u003Cstrong>Your impact\u003C/strong>\u003C/p>\u003Cp>As our Senior Product Marketing Manager, you'll be leading go-to-market for Mollie's online payments product space. This is our core product offering and includes cards, Klarna, pay by bank and other products. You'll translate product capabilities and roadmap into positioning and coordinated marketing activity, connecting product strategy with execution across marketing, sales, and customer success.\u003C/p>\u003Cp>A key and evolving focus of this role is Agentic Commerce, an emerging area involving AI facilitated shopping that requires deep technical knowledge and strategic partnerships with entities like Visa and Mastercard. You'll play a central role in building thought leadership and developing tools such as Generative Engine Optimization to support merchants navigating this space.\u003C/p>\u003Cp>This role is particularly exciting because it ensures Mollie's core products are successfully brought to market and aligned with what customers actually need. By turning customer insight into strategic marketing initiatives, you'll directly support Mollie's commercial success.\u003C/p>\u003Cp>\u003Cstrong>What you'll ship\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Go to market plans built with product teams, covering technical product understanding, value and benefits, positioning, value propositions, USPs, ICPs, use cases, and messaging\u003C/p>\u003C/li>\u003Cli>\u003Cp>Coordinated launch activity across channel teams, bringing GTM plans to life in the market\u003C/p>\u003C/li>\u003Cli>\u003Cp>A launch framework covering foundations, pre-launch, launch, early momentum, proof points, and ramp-up\u003C/p>\u003C/li>\u003Cli>\u003Cp>Briefs, asset lists, and competitor research that support each launch\u003C/p>\u003C/li>\u003Cli>\u003Cp>Project timelines kept current as product readiness or market events shift\u003C/p>\u003C/li>\u003Cli>\u003Cp>Coordinated alignment between product and go-to-market teams when roadmap dependencies or external industry timing affect launch dates\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>What you'll bring\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>5+ years of marketing experience, at least 3 of those in product marketing\u003C/p>\u003C/li>\u003Cli>\u003Cp>End-to-end go-to-market planning experience, including ICP definition, positioning, and launch timelines\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience in the online payments space or related areas, such as working with partners like Shopify. Prior fintech or payments exposure helps you ramp up quickly, but a strong technical product background from another vertical can also work\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong messaging and positioning skills, with the ability to craft compelling value propositions and clear differentiation\u003C/p>\u003C/li>\u003Cli>\u003Cp>Technical fluency, able to translate product specs, roadmaps, and integrations into GTM-ready language, with comfort using data platforms such as Looker, HubSpot, or other BI tools\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience researching competitors and industry trends, running customer interviews or surveys, and using analytics tools to measure performance and shape strategy\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven cross-functional project management\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong presentation skills for internal decks and training\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Grow your way\u003C/strong>\u003C/p>\u003Cp>At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.\u003C/p>\u003Cp>You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.\u003C/p>\u003Cp>No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.\u003C/p>\u003Cp>Unlock your full potential and join us to eliminate financial bureaucracy\u003C/p>\u003Cp>If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below.\u003C/p>\u003Cp>Want a peek behind the scenes? Check out what life at Mollie is really like.\u003C/p>\u003Cp>\u003Cstrong>AI at Mollie\u003C/strong>\u003C/p>\u003Cp>We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day.\u003C/p>\u003Cp>AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.\u003C/p>","Build with us Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies use Mollie to get paid, manage money and grow – with products designed to be simple, scalable, and dependable. With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions. We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of. Sound like your kind of place? Let's build together. Your impact As our Senior Product Marketing Manager, you'll be leading go-to-market for Mollie's online payments product space. This is our core product offering and includes cards, Klarna, pay by bank and other products. You'll translate product capabilities and roadmap into positioning and coordinated marketing activity, connecting product strategy with execution across marketing, sales, and customer success. A key and evolving focus of this role is Agentic Commerce, an emerging area involving AI facilitated shopping that requires deep technical knowledge and strategic partnerships with entities like Visa and Mastercard. You'll play a central role in building thought leadership and developing tools such as Generative Engine Optimization to support merchants navigating this space. This role is particularly exciting because it ensures Mollie's core products are successfully brought to market and aligned with what customers actually need. By turning customer insight into strategic marketing initiatives, you'll directly support Mollie's commercial success. What you'll ship Go to market plans built with product teams, covering technical product understanding, value and benefits, positioning, value propositions, USPs, ICPs, use cases, and messaging Coordinated launch activity across channel teams, bringing GTM plans to life in the market A launch framework covering foundations, pre-launch, launch, early momentum, proof points, and ramp-up Briefs, asset lists, and competitor research that support each launch Project timelines kept current as product readiness or market events shift Coordinated alignment between product and go-to-market teams when roadmap dependencies or external industry timing affect launch dates What you'll bring 5+ years of marketing experience, at least 3 of those in product marketing End-to-end go-to-market planning experience, including ICP definition, positioning, and launch timelines Experience in the online payments space or related areas, such as working with partners like Shopify. Prior fintech or payments exposure helps you ramp up quickly, but a strong technical product background from another vertical can also work Strong messaging and positioning skills, with the ability to craft compelling value propositions and clear differentiation Technical fluency, able to translate product specs, roadmaps, and integrations into GTM-ready language, with comfort using data platforms such as Looker, HubSpot, or other BI tools Experience researching competitors and industry trends, running customer interviews or surveys, and using analytics tools to measure performance and shape strategy Proven cross-functional project management Strong presentation skills for internal decks and training Grow your way At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms. You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step. No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way. Unlock your full potential and join us to eliminate financial bureaucracy If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below. Want a peek behind the scenes? Check out what life at Mollie is really like. AI at Mollie We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day. AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.",1792635528000,"2026-10-22 04:23:23","2026-10-21T08:17:48.381+00:00","GBP",{"jsonldValid":25,"jsonld":28},{"id":114,"applyToken":115,"slug":116,"title":117,"companyname":118,"companylogo":119,"companyTagline":120,"companyIndustry":121,"city":122,"country":70,"remote":15,"employmentType":123,"department":124,"content_html":125,"content_text":126,"years":21,"createdAt":127,"updatedAtISO":128,"postedAtISO":129,"hasSalary":25,"salaryMin":130,"salaryMax":130,"currency":45,"schema":131},"b623b18833d622fde67332324c403d2d85a395620323a3b415c99d01e215a7e7","6915e85965fea4656d91dcf0f0367d1a469ad1421b57f0260966d3956a4dd86f","senior-developer-marketing-manager-lifecycle-and-growth-at-1password-fff9a8469e","Senior Developer Marketing Manager, Lifecycle & Growth","1Password","https://cdn.jobboardwise.com/logo/1password.com","Productive businesses use 1Password to secure employees at scale.","Computer and Network Security","Remote (United States | Canada)",[17],"Marketing","\u003Cp>\u003Cem>\u003Cstrong>1Password is growing.\u003C/strong> We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.\u003C/em>\u003C/p>\u003Cp>\u003Cstrong>About 1Password\u003C/strong>\u003C/p>\u003Cp>\u003Cem>At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.\u003C/em>\u003C/p>\u003Cp>\u003Cem>If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.\u003C/em>\u003C/p>\u003Cp>The Developer Relations team builds developer tooling and creates awareness through events, social channels, and community activity. In this hands-on role, you’ll turn that attention into active users by owning the journey from first touch through signup, installation, first success, and continued engagement, while also owning the Developer Hub as the main conversion surface. By helping more developers discover and adopt 1Password’s developer tooling, you’ll contribute to the company’s mission and growth.\u003C/p>\u003Cp>\u003Cstrong>How we’re using AI today\u003C/strong>\u003C/p>\u003Cp>Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.\u003C/p>\u003Cp>This is a remote opportunity within Canada and the US. \u003C/p>\u003Cp>\u003Cstrong>What we're looking for:\u003C/strong>\u003C/p>\u003Cp>• 4+ years of experience in developer marketing, lifecycle or customer relationship management (CRM) marketing, or growth marketing for a technical or developer-facing product.\u003C/p>\u003Cp>• Proven experience building lifecycle programs that improved activation and retention, with measurable results.\u003C/p>\u003Cp>• Hands-on experience with marketing automation and lifecycle tools such as Customer.io, HubSpot, Braze, or Iterable, as well as product analytics tools such as Amplitude, Mixpanel, or PostHog.\u003C/p>\u003Cp>• Experience owning or substantially improving website conversion performance, including A/B testing.\u003C/p>\u003Cp>• Strong writing skills, with an instinct for what developers find useful and credible.\u003C/p>\u003Cp>• Comfort working with engineers and developer advocates and with technical concepts such as application programming interfaces (APIs), command-line interfaces (CLIs), software development kits (SDKs), and documentation. You do not need to be a developer, but you should be able to try the product yourself.\u003C/p>\u003Cp>• Ability to work independently and communicate clearly in a remote, async-friendly team. Preferred: Experience with product-led growth, free-to-paid conversion, open source adoption, event and community programs, Structured Query Language (SQL), Hypertext Markup Language (HTML), Cascading Style Sheets (CSS), scripting, search engine optimization (SEO), docs-led growth, or developer communities such as GitHub, Discord, Reddit, Hacker News, X, or LinkedIn.\u003C/p>\u003Cp>\u003Cstrong>What you can expect:\u003C/strong>\u003C/p>\u003Cp>• Build capture-to-activation flows for leads from conferences, meetups, hackathons, webinars, and social channels, including QR codes, event-specific landing pages, follow-up sequences, and starter kits.\u003C/p>\u003Cp>• Work with Developer Relations teammates so every event, talk, and social moment has a clear call to action, tracking, and post-event nurture plan.\u003C/p>\u003Cp>• Turn social engagement, including launches, threads, demos, and community moments, into measurable traffic and signups through the right landing pages and offers.\u003C/p>\u003Cp>• Design and run lifecycle programs across onboarding, activation, adoption, re-engagement, and expansion using email, in-product messaging, and community channels.\u003C/p>\u003Cp>• Define activation for the product, build programs around milestones such as a first application programming interface (API) call, successful build, or integration, and segment messaging by behavior, role, language, technology stack, and source.\u003C/p>\u003Cp>• Own the Developer Hub’s strategy, messaging, and conversion across its homepage, product pages, community pages, and events pages. Run continuous testing across copy, calls to action, page structure, and signup flows, and partner with Design, Engineering, and Documentation to improve time-to-first-value.\u003C/p>\u003Cp>• Write or direct tutorials, quickstarts, sample applications, changelogs, and email content; build reporting from first touch through activation and retention; and share findings that help shape the roadmap and messaging. Early success will include auditing the funnel, launching event follow-up and onboarding programs, and improving signup-to-activation, event-to-user, and Developer Hub conversion.\u003C/p>\u003Cp>USA-based roles only: The annual base salary for this role is between $133,000 USD and $186,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.\u003C/p>\u003Cp>Canada-based roles only: The annual base salary for this role is between $125,000 CAD and $175,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.\u003C/p>\u003Cp>\u003Cbr>At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.\u003Cbr>\u003Cbr>\u003Cem>This posting is for an existing vacancy.\u003C/em>\u003Cbr>\u003C/p>\u003Cp>\u003Cbr>\u003Cstrong>Our culture \u003C/strong>\u003Cbr>At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. \u003Cbr>\u003Cbr>You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. \u003Cbr>\u003Cbr>\u003Cstrong>How we work with AI\u003C/strong>\u003Cbr>We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.\u003C/p>\u003Cp>This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.\u003Cbr>\u003Cbr>\u003Cstrong>Our approach to remote work \u003C/strong>\u003Cbr>We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.\u003Cbr>\u003Cbr>\u003Cstrong>What we offer\u003C/strong>\u003Cbr>We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: \u003Cbr>\u003Cbr>\u003Cem>Health and wellbeing\u003C/em>\u003Cbr>👶 Maternity and parental leave top-up programs\u003Cbr>🩺 Competitive health benefits\u003Cbr>🏝 Generous PTO policy \u003Cbr>\u003Cbr>\u003Cem> Growth and future \u003C/em>\u003Cbr>📈 RSU program for most employees\u003Cbr>💸 Retirement matching program\u003Cbr>🔑 Free 1Password account\u003Cbr>\u003Cbr>\u003Cem>Community \u003C/em>\u003Cbr>🤝 Paid volunteer days \u003Cbr>🏆 Peer-to-peer recognition through Bonusly\u003Cbr>🌎 Remote-first work environment\u003Cbr>\u003Cem>*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.\u003C/em>\u003C/p>\u003Cp>\u003Cstrong>You belong here.\u003C/strong>\u003C/p>\u003Cp>\u003Cem>1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.\u003C/em>\u003C/p>\u003Cp>\u003Cem>Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.\u003C/em>\u003C/p>\u003Cp>\u003Cem>Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.\u003C/em>\u003C/p>\u003Cp>\u003Cem>Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.\u003C/em>\u003C/p>\u003Cp>\u003Cem>1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See \u003C/em>here\u003Cem> for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing \u003C/em>this form\u003Cem>. For additional information see our \u003C/em>Candidate Privacy Notice\u003Cem>.\u003C/em>\u003C/p>","1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. The Developer Relations team builds developer tooling and creates awareness through events, social channels, and community activity. In this hands-on role, you’ll turn that attention into active users by owning the journey from first touch through signup, installation, first success, and continued engagement, while also owning the Developer Hub as the main conversion surface. By helping more developers discover and adopt 1Password’s developer tooling, you’ll contribute to the company’s mission and growth. How we’re using AI today Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers. This is a remote opportunity within Canada and the US. What we're looking for: • 4+ years of experience in developer marketing, lifecycle or customer relationship management (CRM) marketing, or growth marketing for a technical or developer-facing product. • Proven experience building lifecycle programs that improved activation and retention, with measurable results. • Hands-on experience with marketing automation and lifecycle tools such as Customer.io, HubSpot, Braze, or Iterable, as well as product analytics tools such as Amplitude, Mixpanel, or PostHog. • Experience owning or substantially improving website conversion performance, including A/B testing. • Strong writing skills, with an instinct for what developers find useful and credible. • Comfort working with engineers and developer advocates and with technical concepts such as application programming interfaces (APIs), command-line interfaces (CLIs), software development kits (SDKs), and documentation. You do not need to be a developer, but you should be able to try the product yourself. • Ability to work independently and communicate clearly in a remote, async-friendly team. Preferred: Experience with product-led growth, free-to-paid conversion, open source adoption, event and community programs, Structured Query Language (SQL), Hypertext Markup Language (HTML), Cascading Style Sheets (CSS), scripting, search engine optimization (SEO), docs-led growth, or developer communities such as GitHub, Discord, Reddit, Hacker News, X, or LinkedIn. What you can expect: • Build capture-to-activation flows for leads from conferences, meetups, hackathons, webinars, and social channels, including QR codes, event-specific landing pages, follow-up sequences, and starter kits. • Work with Developer Relations teammates so every event, talk, and social moment has a clear call to action, tracking, and post-event nurture plan. • Turn social engagement, including launches, threads, demos, and community moments, into measurable traffic and signups through the right landing pages and offers. • Design and run lifecycle programs across onboarding, activation, adoption, re-engagement, and expansion using email, in-product messaging, and community channels. • Define activation for the product, build programs around milestones such as a first application programming interface (API) call, successful build, or integration, and segment messaging by behavior, role, language, technology stack, and source. • Own the Developer Hub’s strategy, messaging, and conversion across its homepage, product pages, community pages, and events pages. Run continuous testing across copy, calls to action, page structure, and signup flows, and partner with Design, Engineering, and Documentation to improve time-to-first-value. • Write or direct tutorials, quickstarts, sample applications, changelogs, and email content; build reporting from first touch through activation and retention; and share findings that help shape the roadmap and messaging. Early success will include auditing the funnel, launching event follow-up and onboarding programs, and improving signup-to-activation, event-to-user, and Developer Hub conversion. USA-based roles only: The annual base salary for this role is between $133,000 USD and $186,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $125,000 CAD and $175,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form . For additional information see our Candidate Privacy Notice .",1792615804000,"2026-10-21 22:54:49","2026-10-21T21:03:56.300+00:00",133000,{"jsonldValid":25,"jsonld":28},1792658587673]