[{"data":1,"prerenderedAt":125},["ShallowReactive",2],{"$f9YvENgl94X4_ggCn5UL-75I4N00MBIiy6ltakqatPNA":3,"$f1FDL9b3kIHQMnAmOU9oYYfCvVMRktAF-_GwkXPaGSmM":25},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"city":11,"country":12,"remote":13,"employmentType":14,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":24},"ec50bc4e13e34d18dda1afbad795be476e78d208540e49c520c95839bcb5366e","733b5e94d2ea188a7a937c7b34212f975979f8127431d5240b25676ccc40a3e5","customer-success-manager-growth-at-easyship-01d100ae69","Customer Success Manager - Growth","easyship","","Bengaluru","India",false,[15],"Full-time","Marketing","\u003Cp>\u003Cstrong>About Easyship\u003C/strong>\u003C/p>\n\u003Cp>Easyship is one of the world’s leading multi-carrier shipping software, built to make global eCommerce borderless. Since 2014, we’ve been on a mission to democratize logistics by removing the “black box” of international shipping costs and complexities. Trusted by over 100,000 brands, our platform provides a single “mission control” for global trade, offering access to 550+ courier services across 200+ destinations.\u003C/p>\n\u003Cp>We are an award-winning, global team (Forbes 30 Under 30, TechInAsia’s Best Startup) with offices in London, New York, Hong Kong, and beyond. We’re growing fast, we value transparency, and we genuinely enjoy building the infrastructure that powers modern commerce. If you’re ready to solve complex problems at scale, we’d love to have you join us.\u003C/p>\n\u003Cp>\u003Cstrong>Who We’re Looking For\u003C/strong>\u003C/p>\n\u003Cp>This is a new role at Easyship. As our Growth Customer Success Manager, you’ll own the relationship with a portfolio of around 100 customers, ranging from merchants who ship entirely through our dashboard to teams building on our API. You’ll help them get the most out of Easyship, resolve their technical questions directly, and lead upsells and renewals across your portfolio.\u003C/p>\n\u003Cp>We’re looking for someone technically strong and largely self-sufficient, who combines SaaS, AI, data and API skills with the relationship and commercial instincts of an experienced CSM. You’ll be comfortable moving from a webhook question in the morning to a renewal conversation in the afternoon, and you’ll use AI tools and agents to automate repetitive work so you can spend more time with customers .You’ll join our Customer Success team within Client Services, reporting to the Director of Client Services, and working closely with High Touch CSMs, CSM Operations & Enablement, Customer Support, Implementation Services, Sales, Marketing, Operations, Product, Engineering and Finance.\u003C/p>\n\u003Cp>\u003Cstrong>This is a full-time role based onsite in Bengaluru, 5 days a week. Working hours are flexible, broadly 12:00 PM–9:00 PM IST, so you can support customers across EMEA, APAC and North America.\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>What You’ll Be Responsible For\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Own a portfolio of around 100 customers from onboarding onwards, with a clear success plan for each.\u003C/li>\n\u003Cli>Onboard customers onto the Easyship dashboard, from store integrations and couriers to shipping rules and first live shipments.\u003C/li>\n\u003Cli>Drive adoption of the dashboard and API, guiding customers to use each where it best serves their workflow.\u003C/li>\n\u003Cli>Resolve technical questions directly, from dashboard setup to APIs, webhooks and integrations, escalating only where required.\u003C/li>\n\u003Cli>Monitor account health through shipment volume, Health Score, NPS and CSAT, and act early on churn risk.\u003C/li>\n\u003Cli>Identify and lead upsell conversations, such as shipping insurance and eFulfilment, and secure renewals.\u003C/li>\n\u003Cli>Run regular check-ins and business reviews that show customers the value they’re getting.\u003C/li>\n\u003Cli>Build AI-assisted workflows and agents to automate repeat work, such as account research, health monitoring and customer communications.\u003C/li>\n\u003Cli>Present webinars and write customer-facing content, documentation and guides, including helping customers connect their AI assistants to Easyship through our MCP capabilities.\u003C/li>\n\u003Cli>Feed customer feedback and product gaps to Product, and secure success stories, ratings and referrals.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>You Might Be a Good Fit If…\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>You have 3+ years in technical support or customer success, and 5+ years in customer-facing roles, with a record of driving adoption, retention and revenue growth.\u003C/li>\n\u003Cli>You have hands-on command of REST APIs, webhooks and API authentication (OAuth 2.0, API keys).\u003C/li>\n\u003Cli>You use AI tools confidently, including building AI-assisted workflows and analysing data with tools such as Claude and BigQuery.\u003C/li>\n\u003Cli>You’ve managed a large portfolio of accounts at once and led upsell and renewal conversations.\u003C/li>\n\u003Cli>You have strong business acumen and can tie value to each customer’s goals and KPIs.\u003C/li>\n\u003Cli>You learn SaaS platforms quickly and become the go-to expert in them.\u003C/li>\n\u003Cli>You can explain complex technical concepts clearly to technical and non-technical audiences, and you’re confident presenting webinars and writing customer-facing content.\u003C/li>\n\u003Cli>You have excellent written and verbal English and strong data storytelling skills.\u003C/li>\n\u003Cli>You’re comfortable working independently in a new role, without close supervision.\u003C/li>\n\u003Cli>Nice to have: logistics, eCommerce or eFulfilment experience; SQL, Postman, Python or JavaScript; familiarity with MCP; experience with Shopify, HubSpot or Zendesk.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>If you’re excited about this role but don’t meet every requirement, we’d still love to hear from you.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>What We Bring to the Table as an Employer\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Generous remuneration and stock units\u003C/li>\n\u003Cli>Comprehensive health coverage\u003C/li>\n\u003Cli>We reimburse gym and wellness expenses so you can invest in your health\u003C/li>\n\u003Cli>Zomato digital meal credits and a pantry full of wholesome snacks to keep you fuelled through the workday\u003C/li>\n\u003Cli>The freedom to ‘Work from Anywhere’ for 4 weeks in a year\u003C/li>\n\u003Cli>Generous vacation policy, plus duvet days and mental health days to truly recharge\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>How we value inclusion in our recruitment practices\u003C/strong>\u003C/p>\n\u003Cp>Easyship is an equal opportunity employer. We make all employment decisions — recruiting, hiring, pay, benefits, training, promotion, leave, and separation — based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.\u003C/p>\n\u003Cp>Headquartered in London with offices in New York, Hong Kong, Bangalore, Singapore, Melbourne, Toronto, and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team!\u003C/p>","About Easyship Easyship is one of the world’s leading multi-carrier shipping software, built to make global eCommerce borderless. Since 2014, we’ve been on a mission to democratize logistics by removing the “black box” of international shipping costs and complexities. Trusted by over 100,000 brands, our platform provides a single “mission control” for global trade, offering access to 550+ courier services across 200+ destinations. We are an award-winning, global team (Forbes 30 Under 30, TechInAsia’s Best Startup) with offices in London, New York, Hong Kong, and beyond. We’re growing fast, we value transparency, and we genuinely enjoy building the infrastructure that powers modern commerce. If you’re ready to solve complex problems at scale, we’d love to have you join us. Who We’re Looking For This is a new role at Easyship. As our Growth Customer Success Manager, you’ll own the relationship with a portfolio of around 100 customers, ranging from merchants who ship entirely through our dashboard to teams building on our API. You’ll help them get the most out of Easyship, resolve their technical questions directly, and lead upsells and renewals across your portfolio. We’re looking for someone technically strong and largely self-sufficient, who combines SaaS, AI, data and API skills with the relationship and commercial instincts of an experienced CSM. You’ll be comfortable moving from a webhook question in the morning to a renewal conversation in the afternoon, and you’ll use AI tools and agents to automate repetitive work so you can spend more time with customers .You’ll join our Customer Success team within Client Services, reporting to the Director of Client Services, and working closely with High Touch CSMs, CSM Operations & Enablement, Customer Support, Implementation Services, Sales, Marketing, Operations, Product, Engineering and Finance. This is a full-time role based onsite in Bengaluru, 5 days a week. Working hours are flexible, broadly 12:00 PM–9:00 PM IST, so you can support customers across EMEA, APAC and North America. What You’ll Be Responsible For Own a portfolio of around 100 customers from onboarding onwards, with a clear success plan for each. Onboard customers onto the Easyship dashboard, from store integrations and couriers to shipping rules and first live shipments. Drive adoption of the dashboard and API, guiding customers to use each where it best serves their workflow. Resolve technical questions directly, from dashboard setup to APIs, webhooks and integrations, escalating only where required. Monitor account health through shipment volume, Health Score, NPS and CSAT, and act early on churn risk. Identify and lead upsell conversations, such as shipping insurance and eFulfilment, and secure renewals. Run regular check-ins and business reviews that show customers the value they’re getting. Build AI-assisted workflows and agents to automate repeat work, such as account research, health monitoring and customer communications. Present webinars and write customer-facing content, documentation and guides, including helping customers connect their AI assistants to Easyship through our MCP capabilities. Feed customer feedback and product gaps to Product, and secure success stories, ratings and referrals. You Might Be a Good Fit If… You have 3+ years in technical support or customer success, and 5+ years in customer-facing roles, with a record of driving adoption, retention and revenue growth. You have hands-on command of REST APIs, webhooks and API authentication (OAuth 2.0, API keys). You use AI tools confidently, including building AI-assisted workflows and analysing data with tools such as Claude and BigQuery. You’ve managed a large portfolio of accounts at once and led upsell and renewal conversations. You have strong business acumen and can tie value to each customer’s goals and KPIs. You learn SaaS platforms quickly and become the go-to expert in them. You can explain complex technical concepts clearly to technical and non-technical audiences, and you’re confident presenting webinars and writing customer-facing content. You have excellent written and verbal English and strong data storytelling skills. You’re comfortable working independently in a new role, without close supervision. Nice to have: logistics, eCommerce or eFulfilment experience; SQL, Postman, Python or JavaScript; familiarity with MCP; experience with Shopify, HubSpot or Zendesk. If you’re excited about this role but don’t meet every requirement, we’d still love to hear from you. What We Bring to the Table as an Employer Generous remuneration and stock units Comprehensive health coverage We reimburse gym and wellness expenses so you can invest in your health Zomato digital meal credits and a pantry full of wholesome snacks to keep you fuelled through the workday The freedom to ‘Work from Anywhere’ for 4 weeks in a year Generous vacation policy, plus duvet days and mental health days to truly recharge How we value inclusion in our recruitment practices Easyship is an equal opportunity employer. We make all employment decisions — recruiting, hiring, pay, benefits, training, promotion, leave, and separation — based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law. Headquartered in London with offices in New York, Hong Kong, Bangalore, Singapore, Melbourne, Toronto, and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team!",0,1792516970000,"2026-10-20 19:25:08","2026-10-20T05:21:13-04:00","INR",{"jsonldValid":13,"jsonld":10},{"jobs":26},[27,41,57,69,88,107],{"id":28,"applyToken":29,"slug":30,"title":31,"companyname":9,"companylogo":10,"city":32,"country":12,"remote":13,"employmentType":33,"department":34,"content_html":35,"content_text":36,"years":19,"createdAt":37,"updatedAtISO":38,"postedAtISO":39,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":40},"fd5a315303ad23b709b3a17c934020e8f2fa79304b65c0982153286089aef709","3b39104125c265e33e0bce249fd4891db649a60a4f21c8f6c36f0dcd6ac171d4","account-executive-at-easyship-b7f8556c6d","Account Executive","Bangalore",[15],"Sales","\u003Cp>\u003Cstrong>About Easyship:\u003C/strong>\u003C/p>\n\u003Cp>Easyship is a leading global shipping software and API platform\u003Cstrong> \u003C/strong>trusted by 100,000+ eCommerce merchants to compare couriers, automate fulfilment, and simplify cross-border shipping, taxes and duties. A top-rated Shopify Certified Technology Provider, eBay preferred fulfilment partner, and Amazon preferred multi-channel integrator, Easyship is the G2 category leader (April 2026), offering 550+ courier services worldwide. We believe in accelerating borderless commerce through innovative solutions, and we're proud that brands of all sizes from small business to enterprise trust Easyship for all their shipping needs.\u003C/p>\n\u003Cp>\u003Cstrong>Who We’re Looking For:\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003C/p>\n\u003Cp>We are looking for a Business Development Executive for our Enterprise Outbound Team. Their primary focus will be owning the full sales cycle for warehousing, fulfilment, and shipping software solutions, from initial outreach through to close. They will work closely with outbound leads across e-commerce and marketplace businesses, particularly those operating in or shipping to the US market, helping them solve complex global logistics challenges and expand with confidence. This role offers exposure to mid-market and high-growth accounts, with opportunities to build deep commercial and product expertise in global logistics technology.\u003C/p>\n\u003Cp>\u003Cstrong>What you additionally need to know:\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>This is a full-time, onsite role based in our Bengaluru (MG Road) office. The role follows US collaboration hours (7:30PM–4:30AM IST) to support seamless cross-regional execution.\u003C/p>\n\u003Cp>\u003Cstrong>What would be you be responsible for:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Owning the end-to-end sales cycle for outbound opportunities across e-commerce, marketplaces, and high-volume online sellers\u003C/li>\n\u003Cli>Conducting outbound prospecting via calls, email, LinkedIn, and CRM workflows\u003C/li>\n\u003Cli>Running discovery calls to understand customer shipping, fulfilment, and logistics requirements\u003C/li>\n\u003Cli>Presenting and positioning Easyship’s shipping software, warehousing, and fulfilment solutions, with a strong focus on the \u003Cstrong>US market\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003C/li>\n\u003Cli>Managing pipeline progression, forecasting, and deal execution through to close\u003C/li>\n\u003Cli>Coordinating closely with Product, Tech, Operations, and Customer Success teams to ensure smooth handover and onboarding\u003C/li>\n\u003Cli>Maintaining accurate and up-to-date records in HubSpot CRM\u003C/li>\n\u003Cli>Collaborating with marketing and partnerships to support campaigns and outbound motions\u003C/li>\n\u003Cli>Staying informed on trends in global logistics, e-commerce fulfilment, and shipping technology\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>You Might Be a Good Fit If…\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>You have 4+ years’ experience in a closing sales role, ideally in SaaS, logistics, shipping, or e-commerce\u003C/li>\n\u003Cli>You have experience owning deals end-to-end, including pipeline generation\u003C/li>\n\u003Cli>You have exposure to shipping software, fulfilment, or global logistics is strongly preferred\u003C/li>\n\u003Cli>You have understanding of or experience selling into the US market is a plus\u003C/li>\n\u003Cli>You have strong discovery, presentation, and negotiation skills\u003C/li>\n\u003Cli>You are comfortable using HubSpot, LinkedIn, and sales enablement tools (e.g. Gong, Outreach)\u003C/li>\n\u003Cli>You are highly organised, self-motivated, and comfortable working across global time zones\u003C/li>\n\u003C/ul>\n\u003Cp>If you’re excited about this role but don’t meet every requirement, we’d still love to hear from you.\u003C/p>\n\u003Cp>\u003Cstrong>What we bring to the table as an employer:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Generous remuneration and stock units\u003C/li>\n\u003Cli>Comprehensive health coverage \u003C/li>\n\u003Cli>We reimburse gym and wellness expenses so you can invest in your health\u003C/li>\n\u003Cli>Zomato digital meal credits and pantry full of wholesome snacks to keep you fueled through the workday\u003C/li>\n\u003Cli>The freedom to‘Work from Anywhere’ for 4 weeks in a year\u003C/li>\n\u003Cli>Generous vacation policy, plus duvet days and mental health days to truly recharge\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>How we value inclusion in our recruitment practices:\u003C/strong>\u003C/p>\n\u003Cp>Easyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law\u003C/p>","About Easyship:\nEasyship is a leading global shipping software and API platform trusted by 100,000+ eCommerce merchants to compare couriers, automate fulfilment, and simplify cross-border shipping, taxes and duties. A top-rated Shopify Certified Technology Provider, eBay preferred fulfilment partner, and Amazon preferred multi-channel integrator, Easyship is the G2 category leader (April 2026), offering 550+ courier services worldwide. We believe in accelerating borderless commerce through innovative solutions, and we're proud that brands of all sizes from small business to enterprise trust Easyship for all their shipping needs.\nWho We’re Looking For:\nWe are looking for a Business Development Executive for our Enterprise Outbound Team. Their primary focus will be owning the full sales cycle for warehousing, fulfilment, and shipping software solutions, from initial outreach through to close. They will work closely with outbound leads across e-commerce and marketplace businesses, particularly those operating in or shipping to the US market, helping them solve complex global logistics challenges and expand with confidence. This role offers exposure to mid-market and high-growth accounts, with opportunities to build deep commercial and product expertise in global logistics technology.\nWhat you additionally need to know:This is a full-time, onsite role based in our Bengaluru (MG Road) office. The role follows US collaboration hours (7:30PM–4:30AM IST) to support seamless cross-regional execution.\nWhat would be you be responsible for:\n\nOwning the end-to-end sales cycle for outbound opportunities across e-commerce, marketplaces, and high-volume online sellers\nConducting outbound prospecting via calls, email, LinkedIn, and CRM workflows\nRunning discovery calls to understand customer shipping, fulfilment, and logistics requirements\nPresenting and positioning Easyship’s shipping software, warehousing, and fulfilment solutions, with a strong focus on the US market\nManaging pipeline progression, forecasting, and deal execution through to close\nCoordinating closely with Product, Tech, Operations, and Customer Success teams to ensure smooth handover and onboarding\nMaintaining accurate and up-to-date records in HubSpot CRM\nCollaborating with marketing and partnerships to support campaigns and outbound motions\nStaying informed on trends in global logistics, e-commerce fulfilment, and shipping technology\n\nYou Might Be a Good Fit If…\n\nYou have 4+ years’ experience in a closing sales role, ideally in SaaS, logistics, shipping, or e-commerce\nYou have experience owning deals end-to-end, including pipeline generation\nYou have exposure to shipping software, fulfilment, or global logistics is strongly preferred\nYou have understanding of or experience selling into the US market is a plus\nYou have strong discovery, presentation, and negotiation skills\nYou are comfortable using HubSpot, LinkedIn, and sales enablement tools (e.g. Gong, Outreach)\nYou are highly organised, self-motivated, and comfortable working across global time zones\n\nIf you’re excited about this role but don’t meet every requirement, we’d still love to hear from you.\nWhat we bring to the table as an employer:\n\nGenerous remuneration and stock units\nComprehensive health coverage \nWe reimburse gym and wellness expenses so you can invest in your health\nZomato digital meal credits and pantry full of wholesome snacks to keep you fueled through the workday\nThe freedom to‘Work from Anywhere’ for 4 weeks in a year\nGenerous vacation policy, plus duvet days and mental health days to truly recharge\n\nHow we value inclusion in our recruitment practices:\nEasyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law",1788837650000,"2026-09-09 19:31:41","2026-08-27T01:00:33-04:00",{"jsonldValid":13,"jsonld":10},{"id":42,"applyToken":43,"slug":44,"title":45,"companyname":9,"companylogo":10,"city":46,"country":47,"remote":48,"employmentType":49,"department":50,"content_html":51,"content_text":52,"years":19,"createdAt":37,"updatedAtISO":53,"postedAtISO":54,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":55,"schema":56},"cd168e1a369ca873ac7e35e696c9c6e2aeb8c75d164f47908f1fd54195793fc9","34db3514cdd7a0b731b8be904c2954bccb622c970b5430c14800f9cab7f4cf2f","head-of-marketing-at-easyship-34a4de109e","Head of Marketing","Remote Europe","Europe",true,[15],"Other","\u003Cp>\u003Cstrong>About Easyship:\u003Cbr>\u003Cbr>\u003C/strong>Easyship is a leading global shipping software and API platform\u003Cstrong> \u003C/strong>trusted by 100,000+ eCommerce merchants to compare couriers, automate fulfilment, and simplify cross-border shipping, taxes and duties. A top-rated Shopify Certified Technology Provider, eBay preferred fulfilment partner, and Amazon preferred multi-channel integrator, Easyship is the G2 category leader (April 2026), offering 550+ courier services worldwide. We believe in accelerating borderless commerce through innovative solutions, and we're proud that brands of all sizes from small business to enterprise trust Easyship for all their shipping needs.\u003C/p>\n\u003Cp>\u003Cstrong>Who We’re Looking For:\u003C/strong>\u003C/p>\n\u003Cp>We are seeking an experienced \u003Cstrong>Head of Marketing\u003C/strong> to lead the next chapter of Easyship's growth. You will own the multi-channel revenue engine from demand creation to demand capture, focused on building on Easyship’s existing strength in SEO/GEO to further accelerate our content strategy and organic visibility in the era of AI search. You'll set the strategy, taste, and creative bar and be the primary architect of Easyship's earned voice—activating our founders, executive team, partner ecosystem, and merchant community as the primary distribution layer for the brand—built on strong on-platform content, tools and calculators.\u003C/p>\n\u003Cp>\u003Cstrong>What you additionally need to know:\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>This is a full-time, with an opportunity to be onsite in our London office or Remote across Europe. \u003C/p>\n\u003Cp>\u003Cstrong>What would be you be responsible for:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Plan, launch, and optimize multi-channel inbound programs that blend SEO/GEO, social, email, content syndication, community and performance marketing to create and capture demand\u003C/li>\n\u003Cli>Deliver channel-specific roadmaps and activity plans on how to reach, engage, educate, acquire and retain core ICP and growth audience segments;\u003C/li>\n\u003Cli>Create repeatable content systems that deliver consumer attention and performance at scale, based on proven psychological hooks, storytelling, and multimedia formats.\u003C/li>\n\u003Cli>Leverage AI agents and automation tools to enhance growth marketing effectiveness and efficiency, by building reliable growth systems that magnify business outcomes and reduce repetitive or administrative tasks;\u003C/li>\n\u003Cli>Build founder-led marketing as a primary channel to activate our founders and executives across LinkedIn, podcasts, speaking, and earned media;\u003C/li>\n\u003Cli>Partner with Product and Partnership teams to translate new features, partner launches and co-marketing opportunities into compelling go-to-market campaigns\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>You Might Be a Good Fit If…\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>You have 8+ years of experience in B2B/SaaS demand gen, inbound, or growth marketing\u003C/li>\n\u003Cli>You have led marketing teams in high-growth companies (100-1000 employees), ideally with an ARR between $10M-100M\u003C/li>\n\u003Cli>You have proven ability to deliver measurable revenue impact through integrated campaigns\u003C/li>\n\u003Cli>You have strong leadership and project management skills with an ability to manage teams, cross-functional contributors and external partners\u003C/li>\n\u003Cli>You have excellent communicator who can blend creative storytelling with analytical precision\u003C/li>\n\u003Cli>You are proficient in marketing automation and analytics tools (HubSpot, GA4, Tag Manager)\u003C/li>\n\u003Cli>You have experience in Website CMS and general CSS/HTML knowledge is strongly preferred\u003C/li>\n\u003Cli>You have experience with AI tools, agents and workflow automation systems (Claude Cowork, Claude Code, Zaper, n8n, etc) are strongly preferred\u003C/li>\n\u003Cli>You are data-obsessed and growth-oriented—comfortable testing, learning, and scaling fast\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What we bring to the table as an employer:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Generous remuneration and stock units\u003C/li>\n\u003Cli>We reimburse gym and wellness expenses so you can invest in your health\u003C/li>\n\u003Cli>The freedom to ‘Work from Anywhere’ for 4 weeks in a year\u003C/li>\n\u003Cli>Generous vacation policy, plus duvet days and mental health days to truly recharge\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>How we value inclusion in our recruitment practices:\u003C/strong>\u003C/p>\n\u003Cp>Easyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law\u003C/p>\n\u003Cp>\u003Cstrong>How did the story of Easyship start? Find out below.\u003C/strong>\u003C/p>\n\u003Cp>\u003Ciframe>\u003C/iframe>\u003C/p>","About Easyship:Easyship is a leading global shipping software and API platform trusted by 100,000+ eCommerce merchants to compare couriers, automate fulfilment, and simplify cross-border shipping, taxes and duties. A top-rated Shopify Certified Technology Provider, eBay preferred fulfilment partner, and Amazon preferred multi-channel integrator, Easyship is the G2 category leader (April 2026), offering 550+ courier services worldwide. We believe in accelerating borderless commerce through innovative solutions, and we're proud that brands of all sizes from small business to enterprise trust Easyship for all their shipping needs.\nWho We’re Looking For:\nWe are seeking an experienced Head of Marketing to lead the next chapter of Easyship's growth. You will own the multi-channel revenue engine from demand creation to demand capture, focused on building on Easyship’s existing strength in SEO/GEO to further accelerate our content strategy and organic visibility in the era of AI search. You'll set the strategy, taste, and creative bar and be the primary architect of Easyship's earned voice—activating our founders, executive team, partner ecosystem, and merchant community as the primary distribution layer for the brand—built on strong on-platform content, tools and calculators.\nWhat you additionally need to know:This is a full-time, with an opportunity to be onsite in our London office or Remote across Europe. \nWhat would be you be responsible for:\n\nPlan, launch, and optimize multi-channel inbound programs that blend SEO/GEO, social, email, content syndication, community and performance marketing to create and capture demand\nDeliver channel-specific roadmaps and activity plans on how to reach, engage, educate, acquire and retain core ICP and growth audience segments;\nCreate repeatable content systems that deliver consumer attention and performance at scale, based on proven psychological hooks, storytelling, and multimedia formats.\nLeverage AI agents and automation tools to enhance growth marketing effectiveness and efficiency, by building reliable growth systems that magnify business outcomes and reduce repetitive or administrative tasks;\nBuild founder-led marketing as a primary channel to activate our founders and executives across LinkedIn, podcasts, speaking, and earned media;\nPartner with Product and Partnership teams to translate new features, partner launches and co-marketing opportunities into compelling go-to-market campaigns\n\nYou Might Be a Good Fit If…\n\nYou have 8+ years of experience in B2B/SaaS demand gen, inbound, or growth marketing\nYou have led marketing teams in high-growth companies (100-1000 employees), ideally with an ARR between $10M-100M\nYou have proven ability to deliver measurable revenue impact through integrated campaigns\nYou have strong leadership and project management skills with an ability to manage teams, cross-functional contributors and external partners\nYou have excellent communicator who can blend creative storytelling with analytical precision\nYou are proficient in marketing automation and analytics tools (HubSpot, GA4, Tag Manager)\nYou have experience in Website CMS and general CSS/HTML knowledge is strongly preferred\nYou have experience with AI tools, agents and workflow automation systems (Claude Cowork, Claude Code, Zaper, n8n, etc) are strongly preferred\nYou are data-obsessed and growth-oriented—comfortable testing, learning, and scaling fast\n\nWhat we bring to the table as an employer:\n\nGenerous remuneration and stock units\nWe reimburse gym and wellness expenses so you can invest in your health\nThe freedom to ‘Work from Anywhere’ for 4 weeks in a year\nGenerous vacation policy, plus duvet days and mental health days to truly recharge\n\nHow we value inclusion in our recruitment practices:\nEasyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law\nHow did the story of Easyship start? Find out below.","2026-09-09 19:32:45","2026-08-27T01:00:32-04:00","USD",{"jsonldValid":13,"jsonld":10},{"id":58,"applyToken":59,"slug":60,"title":45,"companyname":9,"companylogo":10,"city":61,"country":62,"remote":13,"employmentType":63,"department":50,"content_html":64,"content_text":65,"years":19,"createdAt":37,"updatedAtISO":53,"postedAtISO":66,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":67,"schema":68},"f4030224f9c201f034b57d87afdaa41909a18d2d34a3758da31db25a0fdf877c","403815e7c03ef0617aab3b9f40952f2cae98a0b4b85713eaee67d8e62cb01b90","head-of-marketing-at-easyship-5ca7d847a0","Milan","Italy",[15],"\u003Cp>\u003Cstrong>About Easyship:\u003Cbr>\u003Cbr>\u003C/strong>Easyship is a leading global shipping software and API platform\u003Cstrong> \u003C/strong>trusted by 100,000+ eCommerce merchants to compare couriers, automate fulfilment, and simplify cross-border shipping, taxes and duties. A top-rated Shopify Certified Technology Provider, eBay preferred fulfilment partner, and Amazon preferred multi-channel integrator, Easyship is the G2 category leader (April 2026), offering 550+ courier services worldwide. We believe in accelerating borderless commerce through innovative solutions, and we're proud that brands of all sizes from small business to enterprise trust Easyship for all their shipping needs.\u003C/p>\n\u003Cp>\u003Cstrong>Who We’re Looking For:\u003C/strong>\u003C/p>\n\u003Cp>We are seeking an experienced \u003Cstrong>Head of Marketing\u003C/strong> to lead the next chapter of Easyship's growth. You will own the multi-channel revenue engine from demand creation to demand capture, focused on building on Easyship’s existing strength in SEO/GEO to further accelerate our content strategy and organic visibility in the era of AI search. You'll set the strategy, taste, and creative bar and be the primary architect of Easyship's earned voice—activating our founders, executive team, partner ecosystem, and merchant community as the primary distribution layer for the brand—built on strong on-platform content, tools and calculators.\u003C/p>\n\u003Cp>\u003Cstrong>What you additionally need to know:\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>This is a full-time, remote role based out of Europe. \u003C/p>\n\u003Cp>\u003Cstrong>What would be you be responsible for:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Plan, launch, and optimize multi-channel inbound programs that blend SEO/GEO, social, email, content syndication, community and performance marketing to create and capture demand\u003C/li>\n\u003Cli>Deliver channel-specific roadmaps and activity plans on how to reach, engage, educate, acquire and retain core ICP and growth audience segments;\u003C/li>\n\u003Cli>Create repeatable content systems that deliver consumer attention and performance at scale, based on proven psychological hooks, storytelling, and multimedia formats.\u003C/li>\n\u003Cli>Leverage AI agents and automation tools to enhance growth marketing effectiveness and efficiency, by building reliable growth systems that magnify business outcomes and reduce repetitive or administrative tasks;\u003C/li>\n\u003Cli>Build founder-led marketing as a primary channel to activate our founders and executives across LinkedIn, podcasts, speaking, and earned media;\u003C/li>\n\u003Cli>Partner with Product and Partnership teams to translate new features, partner launches and co-marketing opportunities into compelling go-to-market campaigns\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>You Might Be a Good Fit If…\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>You have 8+ years of experience in B2B/SaaS demand gen, inbound, or growth marketing\u003C/li>\n\u003Cli>You have led marketing teams in high-growth companies (100-1000 employees), ideally with an ARR between $10M-100M\u003C/li>\n\u003Cli>You have proven ability to deliver measurable revenue impact through integrated campaigns\u003C/li>\n\u003Cli>You have strong leadership and project management skills with an ability to manage teams, cross-functional contributors and external partners\u003C/li>\n\u003Cli>You have excellent communicator who can blend creative storytelling with analytical precision\u003C/li>\n\u003Cli>You are proficient in marketing automation and analytics tools (HubSpot, GA4, Tag Manager)\u003C/li>\n\u003Cli>You have experience in Website CMS and general CSS/HTML knowledge is strongly preferred\u003C/li>\n\u003Cli>You have experience with AI tools, agents and workflow automation systems (Claude Cowork, Claude Code, Zaper, n8n, etc) are strongly preferred\u003C/li>\n\u003Cli>You are data-obsessed and growth-oriented—comfortable testing, learning, and scaling fast\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What we bring to the table as an employer:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Generous remuneration and stock units\u003C/li>\n\u003Cli>We reimburse gym and wellness expenses so you can invest in your health\u003C/li>\n\u003Cli>The freedom to ‘Work from Anywhere’ for 4 weeks in a year\u003C/li>\n\u003Cli>Generous vacation policy, plus duvet days and mental health days to truly recharge\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>How we value inclusion in our recruitment practices:\u003C/strong>\u003C/p>\n\u003Cp>Easyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law\u003C/p>","About Easyship:Easyship is a leading global shipping software and API platform trusted by 100,000+ eCommerce merchants to compare couriers, automate fulfilment, and simplify cross-border shipping, taxes and duties. A top-rated Shopify Certified Technology Provider, eBay preferred fulfilment partner, and Amazon preferred multi-channel integrator, Easyship is the G2 category leader (April 2026), offering 550+ courier services worldwide. We believe in accelerating borderless commerce through innovative solutions, and we're proud that brands of all sizes from small business to enterprise trust Easyship for all their shipping needs.\nWho We’re Looking For:\nWe are seeking an experienced Head of Marketing to lead the next chapter of Easyship's growth. You will own the multi-channel revenue engine from demand creation to demand capture, focused on building on Easyship’s existing strength in SEO/GEO to further accelerate our content strategy and organic visibility in the era of AI search. You'll set the strategy, taste, and creative bar and be the primary architect of Easyship's earned voice—activating our founders, executive team, partner ecosystem, and merchant community as the primary distribution layer for the brand—built on strong on-platform content, tools and calculators.\nWhat you additionally need to know:This is a full-time, remote role based out of Europe. \nWhat would be you be responsible for:\n\nPlan, launch, and optimize multi-channel inbound programs that blend SEO/GEO, social, email, content syndication, community and performance marketing to create and capture demand\nDeliver channel-specific roadmaps and activity plans on how to reach, engage, educate, acquire and retain core ICP and growth audience segments;\nCreate repeatable content systems that deliver consumer attention and performance at scale, based on proven psychological hooks, storytelling, and multimedia formats.\nLeverage AI agents and automation tools to enhance growth marketing effectiveness and efficiency, by building reliable growth systems that magnify business outcomes and reduce repetitive or administrative tasks;\nBuild founder-led marketing as a primary channel to activate our founders and executives across LinkedIn, podcasts, speaking, and earned media;\nPartner with Product and Partnership teams to translate new features, partner launches and co-marketing opportunities into compelling go-to-market campaigns\n\nYou Might Be a Good Fit If…\n\nYou have 8+ years of experience in B2B/SaaS demand gen, inbound, or growth marketing\nYou have led marketing teams in high-growth companies (100-1000 employees), ideally with an ARR between $10M-100M\nYou have proven ability to deliver measurable revenue impact through integrated campaigns\nYou have strong leadership and project management skills with an ability to manage teams, cross-functional contributors and external partners\nYou have excellent communicator who can blend creative storytelling with analytical precision\nYou are proficient in marketing automation and analytics tools (HubSpot, GA4, Tag Manager)\nYou have experience in Website CMS and general CSS/HTML knowledge is strongly preferred\nYou have experience with AI tools, agents and workflow automation systems (Claude Cowork, Claude Code, Zaper, n8n, etc) are strongly preferred\nYou are data-obsessed and growth-oriented—comfortable testing, learning, and scaling fast\n\nWhat we bring to the table as an employer:\n\nGenerous remuneration and stock units\nWe reimburse gym and wellness expenses so you can invest in your health\nThe freedom to ‘Work from Anywhere’ for 4 weeks in a year\nGenerous vacation policy, plus duvet days and mental health days to truly recharge\n\nHow we value inclusion in our recruitment practices:\nEasyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law","2026-08-27T01:00:34-04:00","EUR",{"jsonldValid":13,"jsonld":10},{"id":70,"applyToken":71,"slug":72,"title":73,"companyname":74,"companylogo":75,"companyTagline":76,"companyIndustry":77,"city":78,"country":79,"remote":48,"employmentType":80,"department":81,"content_html":82,"content_text":83,"years":19,"createdAt":84,"updatedAtISO":85,"postedAtISO":86,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":55,"schema":87},"c99bdb6501f4e52396f20444f0ab8a943fbbdccfdbc729a8326b5c0fb21e8957","03faedb85c9901fdb18e681697d78e5ff22b7a38f9a34e9974285708005093cf","sr-customer-success-manager-government-at-propelus-2a2da18724","Sr. Customer Success Manager - Government","Propelus","https://cdn.jobboardwise.com/logo/propelus.com","Powering Professionals","Software Development","Remote - US","- Us",[15],"Customer Success","\u003Cp>Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem.\u003C/p>\u003Cp>As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce.\u003C/p>\u003Cp>The \u003Cstrong>Senior Customer Success Manager (Government) \u003C/strong>is a strategic role designed for an expert navigator of the public sector where your work will make an a huge difference in nurses. You will act as the primary, strategic partner for our most complex clients, including \u003Cu>government regulatory boards\u003C/u>, \u003Cu>regulators, departments of health\u003C/u>, \u003Cu>state agencies, and associations\u003C/u>. This will require creating the tactics and adapting your approach to match the needs and goals of your stakeholders. \u003C/p>\u003Cp>Success is defined by how effectively our technology supports the mission-critical mandates of public safety and professional integrity. You will take\u003Cu> end-to-end ownership of the customer lifecycle\u003C/u>, align our platform with agency missions, drive measurable compliance outcomes, and ensure sustained value realization across your portfolio..\u003C/p>\u003Cp>\u003Cstrong>What You’ll Do\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Strategic Relationship Management:\u003C/strong> Serve as the primary owner for a portfolio of government regulatory boards and state agencies\u003Cu>, building trusted relationships with Executive Directors and state officials \u003C/u>to ensure long-term stability.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Mission-Aligned Strategy:\u003C/strong> Develop the plans that align our technology with the specific agency mandates, Department of Health regulations, and public-sector risk management priorities.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Regulatory Enablement:\u003C/strong> Lead customized training programs that empower staff within regulators and associations to fully utilize the platform for audit readiness and governance excellence.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Health & Usage Monitoring:\u003C/strong> Take \u003Cu>end-to-end ownership of monitoring engagement \u003C/u>metrics, translating data into \"State of the Agency\" insights that demonstrate sustained value and support long-term retention, and identify any potential problems that our solutions will help avoid. \u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Complex Issue Triage:\u003C/strong> Act as \u003Cu>the lead problem-solver \u003C/u>for \u003Cu>complex account hurdles\u003C/u>, collaborating with internal product and government affairs teams, navigating the unique requirements of the ever changing government landscape.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Business Reviews:\u003C/strong> Conduct high-level strategic reviews to assess progress, identifying opportunities to deepen the partnership and improve compliance outcomes for regulators and boards.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>We'd Love It If You Had: \u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>SaaS Government Expertise:\u003C/strong> 5+ years of B2B SaaS Customer Success or Account Management experience \u003C/p>\u003C/li>\u003Cli>\u003Cp>Direct experience with healthcare compliance, state departments of health, or professional licensing is strongly preferred\u003C/p>\u003C/li>\u003Cli>\u003Cp>A self-sufficient professional who thrives in a remote environment\u003C/p>\u003C/li>\u003Cli>\u003Cp>Exceptional ability to communicate with non-technical government leaders. \u003C/p>\u003C/li>\u003Cli>\u003Cp>A problem-solver who can i\u003Cu>dentify a potential churn risk a year in advance\u003C/u> and\u003Cu> build the strategic rapport\u003C/u> necessary to save the relationship.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>It Would Be Great If You Had: \u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Experience mentioning team members and external stakeholders \u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with Gainsight and HubSpot and Omni\u003C/p>\u003C/li>\u003Cli>\u003Cp>Comfortably with change and ability to navigate from one priority to the next seamlessly, without finalized playbooks to help direct your approach\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cem>If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in healthcare and are focused on hiring individuals with unique backgrounds, perspectives, and experiences to support us in doing good, what’s human, and making a difference.\u003C/em>\u003C/p>\u003Ch2>\u003Cstrong>Benefits and Perks for Propelus Employees \u003C/strong>\u003C/h2>\u003Cp>\u003Cstrong>US Employees:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Health Insurance: \u003C/strong>We cover up to \u003Cstrong>100% of the premium\u003C/strong> for employee medical insurance. Plans for spouses and children are made affordable through Propelus’ generous contribution\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Generous PTO:\u003C/strong>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>401K\u003C/strong> with company matching, as well as financial planning education and resources.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Lifestyle Spending Account (LSA):\u003C/strong> We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door. Think of it as a bonus for the expenses and experiences you value most.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Employee Assistance Programs: \u003C/strong>provides \u003Cstrong>24/7/365 support\u003C/strong> by phone and online — family clinical counseling, legal & financial services, plus child and elder care referrals.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Carrot Fertility & Hormonal Support: \u003C/strong>Inclusive hormonal health, fertility, and family-building benefits with \u003Cstrong>funds toward eligible care\u003C/strong>.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Beyond Med: \u003C/strong>A licensed \u003Cstrong>discount plan organization (DPO)\u003C/strong> giving you access to elective care like acupuncture, dermatology, fertility, GLP-1, and more — at discounted rates.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Spot Pet Insurance: \u003C/strong>A financial safety net for your furry family. Get reimbursed for emergencies, lab fees, behavior, x-rays, surgeries, cancer, and more.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>LATAM (Costa Rica and Colombia) Employees:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Your health is our top priority! We cover 100% of employee health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Propelus Flex Club\u003C/strong>: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team. (Details are country specific)\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Generous PTO: \u003C/strong>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Benefits and Perks for ALL Propelus employees include but are not limited to:\u003C/strong>\u003C/p>\u003Cp>A remote first company, global and distributed, with two office locations for those nearby who want a change of scenery.\u003C/p>\u003Cul>\u003Cli>\u003Cp>Employees celebrating their 10 and 20 year work anniversary are eligible to take a trip sponsored by Propelus within one year of their 10th and 20th anniversary date.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Professional development allowance to help you grow in the ways that mean the most to you.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Check us out for yourself at our careers page or our Propelus culture Instagram accounts.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Typical Interview Process:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Interview #1: Brief intro screen with our People Ops team\u003C/p>\u003C/li>\u003Cli>\u003Cp>Interview #2: Introduction with the Hiring Manager\u003C/p>\u003C/li>\u003Cli>\u003Cp>Interview #3: Team Panel\u003C/p>\u003C/li>\u003Cli>\u003Cp>Interview #4: Alignment interview with Senior Leadership\u003C/p>\u003C/li>\u003C/ul>\u003Cp>If you don’t move forward to the next round, we’ll make sure you know as soon as possible.\u003C/p>\u003Cp>\u003Cu>Tips for applicants: \u003C/u>Focus on your application. At Propelus, everyone has an equal opportunity based on their merit. Reaching out to the team or providing referrals will not change your chances.\u003C/p>\u003Cp>We work remotely and communicate asynchronously, so writing is a key skill at Propelus. Please answer the application questions with your own thoughtful responses. Replies like \"See resume\" or N/A won't lead to an interview. Have some fun with it, we actually read these!\u003C/p>\u003Cp>\u003Cem>We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.\u003C/em>\u003C/p>\u003Cp>\u003Cem>Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees.\u003C/em>\u003C/p>","Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem. As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce. The Senior Customer Success Manager (Government) is a strategic role designed for an expert navigator of the public sector where your work will make an a huge difference in nurses. You will act as the primary, strategic partner for our most complex clients, including government regulatory boards , regulators, departments of health , state agencies, and associations . This will require creating the tactics and adapting your approach to match the needs and goals of your stakeholders. Success is defined by how effectively our technology supports the mission-critical mandates of public safety and professional integrity. You will take end-to-end ownership of the customer lifecycle , align our platform with agency missions, drive measurable compliance outcomes, and ensure sustained value realization across your portfolio.. What You’ll Do Strategic Relationship Management: Serve as the primary owner for a portfolio of government regulatory boards and state agencies , building trusted relationships with Executive Directors and state officials to ensure long-term stability. Mission-Aligned Strategy: Develop the plans that align our technology with the specific agency mandates, Department of Health regulations, and public-sector risk management priorities. Regulatory Enablement: Lead customized training programs that empower staff within regulators and associations to fully utilize the platform for audit readiness and governance excellence. Health & Usage Monitoring: Take end-to-end ownership of monitoring engagement metrics, translating data into \"State of the Agency\" insights that demonstrate sustained value and support long-term retention, and identify any potential problems that our solutions will help avoid. Complex Issue Triage: Act as the lead problem-solver for complex account hurdles , collaborating with internal product and government affairs teams, navigating the unique requirements of the ever changing government landscape. Business Reviews: Conduct high-level strategic reviews to assess progress, identifying opportunities to deepen the partnership and improve compliance outcomes for regulators and boards. We'd Love It If You Had: SaaS Government Expertise: 5+ years of B2B SaaS Customer Success or Account Management experience Direct experience with healthcare compliance, state departments of health, or professional licensing is strongly preferred A self-sufficient professional who thrives in a remote environment Exceptional ability to communicate with non-technical government leaders. A problem-solver who can i dentify a potential churn risk a year in advance and build the strategic rapport necessary to save the relationship. It Would Be Great If You Had: Experience mentioning team members and external stakeholders Familiarity with Gainsight and HubSpot and Omni Comfortably with change and ability to navigate from one priority to the next seamlessly, without finalized playbooks to help direct your approach If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in healthcare and are focused on hiring individuals with unique backgrounds, perspectives, and experiences to support us in doing good, what’s human, and making a difference. Benefits and Perks for Propelus Employees US Employees: Health Insurance: We cover up to 100% of the premium for employee medical insurance. Plans for spouses and children are made affordable through Propelus’ generous contribution Generous PTO: 401K with company matching, as well as financial planning education and resources. Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door. Think of it as a bonus for the expenses and experiences you value most. Employee Assistance Programs: provides 24/7/365 support by phone and online — family clinical counseling, legal & financial services, plus child and elder care referrals. Carrot Fertility & Hormonal Support: Inclusive hormonal health, fertility, and family-building benefits with funds toward eligible care . Beyond Med: A licensed discount plan organization (DPO) giving you access to elective care like acupuncture, dermatology, fertility, GLP-1, and more — at discounted rates. Spot Pet Insurance: A financial safety net for your furry family. Get reimbursed for emergencies, lab fees, behavior, x-rays, surgeries, cancer, and more. LATAM (Costa Rica and Colombia) Employees: Your health is our top priority! We cover 100% of employee health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are. Propelus Flex Club : Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team. (Details are country specific) Generous PTO: Benefits and Perks for ALL Propelus employees include but are not limited to: A remote first company, global and distributed, with two office locations for those nearby who want a change of scenery. Employees celebrating their 10 and 20 year work anniversary are eligible to take a trip sponsored by Propelus within one year of their 10th and 20th anniversary date. Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers. Professional development allowance to help you grow in the ways that mean the most to you. Check us out for yourself at our careers page or our Propelus culture Instagram accounts. Typical Interview Process: Interview #1: Brief intro screen with our People Ops team Interview #2: Introduction with the Hiring Manager Interview #3: Team Panel Interview #4: Alignment interview with Senior Leadership If you don’t move forward to the next round, we’ll make sure you know as soon as possible. Tips for applicants: Focus on your application. At Propelus, everyone has an equal opportunity based on their merit. Reaching out to the team or providing referrals will not change your chances. We work remotely and communicate asynchronously, so writing is a key skill at Propelus. Please answer the application questions with your own thoughtful responses. Replies like \"See resume\" or N/A won't lead to an interview. Have some fun with it, we actually read these! We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply. Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees.",1792552773000,"2026-10-21 05:21:56","2026-10-20T22:15:03.484+00:00",{"jsonldValid":13,"jsonld":10},{"id":89,"applyToken":90,"slug":91,"title":92,"companyname":93,"companylogo":94,"companyTagline":95,"companyIndustry":96,"city":97,"country":98,"remote":48,"employmentType":99,"department":50,"content_html":100,"content_text":101,"years":19,"createdAt":102,"updatedAtISO":103,"postedAtISO":104,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":105,"schema":106},"d38923885b426b729c31798ac30040a2e4822403550ec0bc48cab6878e2de058","374260fdc37f283544a6a908a6cd39a2a3a7bb664fff6e94c748a57d87f5d3fc","customer-care-agent-at-doola-23d49618ff","Customer Care Agent","doola","https://cdn.jobboardwise.com/logo/doola.com","The ultimate One-Stop-Shop™️ to help US and Non-US Founders to turn an idea into their dream US Business 🚀","Technology, Information and Internet","Remote in Chile","Chile",[15],"\u003Cp>\u003Cstrong>About doola\u003C/strong>\u003C/p>\n\u003Cp>doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures.\u003C/p>\n\n\u003Cp>\u003Cstrong>About the Role\u003C/strong>\u003C/p>\n\u003Cp>We're looking for a proactive and reliable \u003Cstrong>Customer Care Agent\u003C/strong> to join our growing team. In this role, you'll be the front line of communication with our customers, delivering fast, helpful, and empathetic support. The ideal candidate has experience working in a customer support role, thrives in a fast-paced environment, and is comfortable navigating ambiguity while staying focused on delivering results.\u003C/p>\u003Cbr>\u003Ch2>Key responsibilities\u003C/h2>\u003Cli>Provide real-time support to customers via email and phone\u003C/li>\n\u003Cli>Manage and resolve customer inquiries in a timely, friendly, and professional manner\u003C/li>\n\u003Cli>Maintain accurate records of customer interactions and follow-ups\u003C/li>\n\u003Cli>Escalate complex issues appropriately while keeping the customer informed\u003C/li>\n\u003Cli>Meet response time, resolution, and customer satisfaction KPIs\u003C/li>\n\u003Cli>Take initiative to improve internal processes and customer experiences\u003C/li>\n\u003Cli>Stay up-to-date on product updates, policies, and procedures\u003C/li>\u003Cbr>\u003Ch2>Skills and qualifications\u003C/h2>\u003Cli>2+ year of experience in a customer service role (chat or phone support preferred)\u003C/li>\n\u003Cli>Strong written and verbal communication skills\u003C/li>\n\u003Cli>Ability to stay organized and meet deadlines in a dynamic, often ambiguous environment\u003C/li>\n\u003Cli>Comfortable handling multiple conversations or tasks simultaneously\u003C/li>\n\u003Cli>Excellent problem-solving skills and attention to detail\u003C/li>\n\u003Cli>Self-starter with a strong sense of ownership and follow-through\u003C/li>\u003Cbr>\u003Ch2>Bonus qualifications\u003C/h2>\u003Cli>Experience working with HubSpot, Intercom, or other help desk software\u003C/li>\n\u003Cli>Startup or high-growth environment experience\u003C/li>\u003Cbr>\u003Cp>\u003Cstrong>Why join us\u003C/strong>\u003C/p>\n\u003Cp>• Opportunity to work with a dynamic and innovative company at the forefront of the industry.\u003C/p>\n\u003Cp>• Collaborative and supportive team environment with opportunities for growth and development.\u003C/p>\n\u003Cp>• Competitive compensation package with insane opportunity for growth.\u003C/p>\n\n\n\u003Cp>\u003Cstrong>Our values and non-values\u003C/strong>\u003C/p>\n\n\u003Cp>• Establishing team values is critical. We believe it’s equally essential to identify team non-values. We’re stronger in driving our mission home with both values and non-values taken into account. Note: Our goal in sharing these up front and transparently is to be as straightforward with people as possible. Our goal is not to be combative in our language; it’s to be straightforward.\u003C/p>\n\u003Cp>• Action Item: If you read these values and non-values and get more \u003Cem>fired up\u003C/em> about working at doola, lets talk: https://www.doola.com/careers/\u003C/p>\n\n\u003Cp>If you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you. Join us at doola and be part of a team dedicated to simplifying the path to business success.\u003C/p>\n\n\u003Cp>doola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>","About doola doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures. About the Role We're looking for a proactive and reliable Customer Care Agent to join our growing team. In this role, you'll be the front line of communication with our customers, delivering fast, helpful, and empathetic support. The ideal candidate has experience working in a customer support role, thrives in a fast-paced environment, and is comfortable navigating ambiguity while staying focused on delivering results. Key responsibilities Provide real-time support to customers via email and phone Manage and resolve customer inquiries in a timely, friendly, and professional manner Maintain accurate records of customer interactions and follow-ups Escalate complex issues appropriately while keeping the customer informed Meet response time, resolution, and customer satisfaction KPIs Take initiative to improve internal processes and customer experiences Stay up-to-date on product updates, policies, and procedures Skills and qualifications 2+ year of experience in a customer service role (chat or phone support preferred) Strong written and verbal communication skills Ability to stay organized and meet deadlines in a dynamic, often ambiguous environment Comfortable handling multiple conversations or tasks simultaneously Excellent problem-solving skills and attention to detail Self-starter with a strong sense of ownership and follow-through Bonus qualifications Experience working with HubSpot, Intercom, or other help desk software Startup or high-growth environment experience Why join us • Opportunity to work with a dynamic and innovative company at the forefront of the industry. • Collaborative and supportive team environment with opportunities for growth and development. • Competitive compensation package with insane opportunity for growth. Our values and non-values • Establishing team values is critical. We believe it’s equally essential to identify team non-values. We’re stronger in driving our mission home with both values and non-values taken into account. Note: Our goal in sharing these up front and transparently is to be as straightforward with people as possible. Our goal is not to be combative in our language; it’s to be straightforward. • Action Item: If you read these values and non-values and get more fired up about working at doola, lets talk: https://www.doola.com/careers/ If you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you. Join us at doola and be part of a team dedicated to simplifying the path to business success. doola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.",1792552772000,"2026-10-21 05:21:57","2026-10-20T12:40:25.491Z","CLP",{"jsonldValid":13,"jsonld":10},{"id":108,"applyToken":109,"slug":110,"title":111,"companyname":112,"companylogo":113,"companyTagline":114,"companyIndustry":115,"city":116,"country":117,"remote":13,"employmentType":118,"department":16,"content_html":119,"content_text":120,"years":19,"createdAt":121,"updatedAtISO":122,"postedAtISO":123,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":55,"schema":124},"646e2e5fa8a71043f67be96034d9d0b64e50848a4f403530ebd57bc19822e0c7","1d62bb5382ee4138af45f260a0c06ffd0cbe7f84b112fbd9ef76194d7a64d62a","senior-director-marketing-technology-and-engineering-martech-at-fannie-mae-fef783245e","Senior Director, Marketing Technology & Engineering (MarTech)","Fannie Mae","https://cdn.jobboardwise.com/logo/fanniemae.com","We create opportunities for people to buy, refinance, or rent a home.","Financial Services","Granite Park VII","United States",[15],"\u003Cp>Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.\u003C/p>\u003Cp>Job Description\u003C/p>In this compelling leadership position, you will plan and direct the work of a unit or several units with teams who design, produce, test, and/or implement software, technology, and/or processes, as well as create and maintain IT architecture, large-scale data stores, and cloud-based systems. In this role, you will coordinate business unit operational activities through the efforts of supportive team members.\u003Cp>\u003Cb>Position Summary\u003C/b>\u003C/p>\u003Cp>The Senior Director, Marketing Technology & Engineering provides strategic and technical leadership for the organization’s marketing technology ecosystem, digital platforms, analytics, and marketing data capabilities. This role leads the technical team responsible for platforms including the Marketing Technology Software Stack, Salesforce Marketing Cloud, Drupal CMS, Google Analytics, marketing data platforms, Customer 360/CDP capabilities, and enterprise search.\u003C/p>\u003Cp>The Senior Director partners with Marketing, Technology, Data, and business leadership to translate marketing objectives and strategies into scalable, secure, and reliable technology solutions while establishing the roadmap for future marketing capabilities.\u003C/p>\u003Cp>\u003Cb>Key Responsibilities\u003C/b>\u003C/p>\u003Cp>\u003Cb>Marketing Technology Strategy & Leadership\u003C/b>\u003C/p>\u003Cp>\u003Cb> \u003C/b>\u003C/p>\u003Cul>\u003Cli>Define, in partnership with marketing, and execute the marketing technology strategy, architecture, and roadmap aligned with Marketing and enterprise objectives.\u003C/li>\u003Cli>Monitors emerging technologies and industry trends, partnering closely with Marketing to evaluate, champion, and drive the adoption of innovative solutions while continuously optimizing and modernizing the marketing technology ecosystem.\u003C/li>\u003Cli>Provides disciplined financial leadership through strategic budget planning, rigorous cost management, and effective oversight of technology investments to maximize business value.\u003C/li>\u003Cli>Extensive experience applying User Experience (UX) design principles and Design Thinking methodologies to create customer-centric digital experiences, drive innovation, and ensure technology solutions align with user needs and business objectives.\u003C/li>\u003Cli>Lead the technical team responsible for Salesforce Marketing Cloud, Drupal CMS, Google Analytics, marketing data platforms, Customer 360/CDP, enterprise search, and related technologies.\u003C/li>\u003Cli>Ensure marketing platforms and integrations are secure, scalable, reliable, and maintained in accordance with enterprise technology, risk, and governance standards.\u003C/li>\u003Cli>Oversee platform modernization, upgrades, enhancements, technical debt, vendor relationships, and emerging technologies, including AI and automation.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Marketing Data, Analytics & Campaign Enablement\u003C/b>\u003C/p>\u003Cp>\u003Cb> \u003C/b>\u003C/p>\u003Cul>\u003Cli>Lead the technical strategy for marketing data, customer interaction data, marketing data lakes, Customer 360, analytics, and marketing automation.\u003C/li>\u003Cli>Establish standards for Google Analytics, Data Layer implementation, tagging, UTM tracking, campaign measurement, dashboards, and reporting.\u003C/li>\u003Cli>Ensure Salesforce Marketing Cloud and related platforms effectively support corporate and line-of-business campaigns, personalization, segmentation, and customer journeys.\u003C/li>\u003Cli>Partner with Marketing to translate data and analytics into actionable insights, measurable outcomes, and continuous campaign improvement.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Digital Experience, CMS & Search\u003C/b>\u003C/p>\u003Cp>\u003Cb> \u003C/b>\u003C/p>\u003Cul>\u003Cli>Provide technical leadership and roadmap ownership for the Drupal CMS, corporate website, and supporting digital experience capabilities.\u003C/li>\u003Cli>Oversee site architecture, integrations, design systems, performance, security, accessibility, and implementation of new digital capabilities.\u003C/li>\u003Cli>Partner with Marketing to improve customer journeys, content discovery, website performance, and conversion using analytics and industry best practices.\u003C/li>\u003Cli>Ensure digital platforms support SEO, AEO, GEO, and enterprise search strategies, including technologies such as Coveo.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Enterprise Partnership & Team Leadership\u003C/b>\u003C/p>\u003Cp>\u003Cb> \u003C/b>\u003C/p>\u003Cul>\u003Cli>Serves as a trusted thought leader, influencing strategy, decision-making, and innovation across teams, peers, and stakeholders at all organizational levels.\u003C/li>\u003Cli>Serve as the senior technology partner to Marketing leadership, translating business objectives into technical strategies, architectures, and solutions.\u003C/li>\u003Cli>Partners across Technology, Data, Cybersecurity, Risk, Privacy, and business teams to ensure marketing technologies and customer data are appropriately governed.\u003C/li>\u003Cli>Demonstrated track record of leading and developing high-performing teams through strong performance management, talent development, coaching, mentoring, and succession planning, while fostering an inclusive, growth-oriented culture that enables employees to reach their full potential.\u003C/li>\u003Cli>Demonstrates exceptional executive communication skills, effectively translating complex technical and business concepts into clear, actionable insights for senior leadership in executive forums.\u003C/li>\u003C/ul>\u003Cp>\u003Cb> \u003C/b>\u003C/p>\u003Cp>\u003Cb>Required Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>Bachelor’s degree in computer science, Computer Engineering, Information Technology, or related field, or equivalent experience.\u003C/li>\u003Cli>Significant experience in marketing technology, digital technology, or enterprise applications.\u003C/li>\u003Cli>Significant experience partnering with marketing divisions to translate marketing strategic needs into marketing technology capabilities and software stack.\u003C/li>\u003Cli>Demonstrated experience leading teams and complex cross-functional initiatives that support marketing divisions.\u003C/li>\u003Cli>Extensive CMS experience: Drupal strongly preferred; strong experience with Salesforce Marketing Cloud or comparable marketing automation platforms.\u003C/li>\u003Cli>Strong experience with Google Analytics, marketing data, AWS Data warehousing, CDP/Customer 360, and digital measurement.\u003C/li>\u003Cli>Experience with CRM, data, analytics, and marketing platform integrations.\u003C/li>\u003Cli>Experience with enterprise search technologies such as Coveo preferred.\u003C/li>\u003Cli>Banking, financial services, or other regulated-industry experience preferred.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Key Skills\u003C/b>\u003C/p>\u003Cul>\u003Cli>Marketing technology strategy and architecture\u003C/li>\u003Cli>Technical team leadership\u003C/li>\u003Cli>Salesforce Marketing Cloud and marketing automation\u003C/li>\u003Cli>Drupal CMS and digital experience platforms\u003C/li>\u003Cli>Google Analytics and marketing measurement\u003C/li>\u003Cli>Marketing data, data warehouse/lakes, CDP, and Customer 360\u003C/li>\u003Cli>SEO, AEO, GEO, and enterprise search\u003C/li>\u003Cli>Systems integration and platform governance\u003C/li>\u003Cli>AI and emerging marketing technologies\u003C/li>\u003Cli>Executive communication and stakeholder management\u003C/li>\u003Cli>Strong analytical, problem-solving, and project leadership skills\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>JR2967\u003C/p>\u003Cp>$226,000- to $306,000\u003C/p>\u003Cp>Corporate Functions Technology - Software Engineering - Senior Director\u003C/p>\u003Cp>Qualifications\u003C/p>\u003Cp>Education:\u003C/p>Bachelor's Level Degree  (Required), Master's Level Degree\u003Cp>The future is what you make it to be. Discover compelling opportunities at \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>Fanniemae.com/careers.\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/p>\u003Cp>For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.\u003C/p>\u003Cp>\u003Cbr>Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.\u003C/p>\u003Cp>The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.\u003C/p>\u003Cp>Requisition compensation:\u003C/p>226000\u003Cp>to\u003C/p>306000","Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description In this compelling leadership position, you will plan and direct the work of a unit or several units with teams who design, produce, test, and/or implement software, technology, and/or processes, as well as create and maintain IT architecture, large-scale data stores, and cloud-based systems. In this role, you will coordinate business unit operational activities through the efforts of supportive team members. Position Summary The Senior Director, Marketing Technology & Engineering provides strategic and technical leadership for the organization’s marketing technology ecosystem, digital platforms, analytics, and marketing data capabilities. This role leads the technical team responsible for platforms including the Marketing Technology Software Stack, Salesforce Marketing Cloud, Drupal CMS, Google Analytics, marketing data platforms, Customer 360/CDP capabilities, and enterprise search. The Senior Director partners with Marketing, Technology, Data, and business leadership to translate marketing objectives and strategies into scalable, secure, and reliable technology solutions while establishing the roadmap for future marketing capabilities. Key Responsibilities Marketing Technology Strategy & Leadership Define, in partnership with marketing, and execute the marketing technology strategy, architecture, and roadmap aligned with Marketing and enterprise objectives. Monitors emerging technologies and industry trends, partnering closely with Marketing to evaluate, champion, and drive the adoption of innovative solutions while continuously optimizing and modernizing the marketing technology ecosystem. Provides disciplined financial leadership through strategic budget planning, rigorous cost management, and effective oversight of technology investments to maximize business value. Extensive experience applying User Experience (UX) design principles and Design Thinking methodologies to create customer-centric digital experiences, drive innovation, and ensure technology solutions align with user needs and business objectives. Lead the technical team responsible for Salesforce Marketing Cloud, Drupal CMS, Google Analytics, marketing data platforms, Customer 360/CDP, enterprise search, and related technologies. Ensure marketing platforms and integrations are secure, scalable, reliable, and maintained in accordance with enterprise technology, risk, and governance standards. Oversee platform modernization, upgrades, enhancements, technical debt, vendor relationships, and emerging technologies, including AI and automation. Marketing Data, Analytics & Campaign Enablement Lead the technical strategy for marketing data, customer interaction data, marketing data lakes, Customer 360, analytics, and marketing automation. Establish standards for Google Analytics, Data Layer implementation, tagging, UTM tracking, campaign measurement, dashboards, and reporting. Ensure Salesforce Marketing Cloud and related platforms effectively support corporate and line-of-business campaigns, personalization, segmentation, and customer journeys. Partner with Marketing to translate data and analytics into actionable insights, measurable outcomes, and continuous campaign improvement. Digital Experience, CMS & Search Provide technical leadership and roadmap ownership for the Drupal CMS, corporate website, and supporting digital experience capabilities. Oversee site architecture, integrations, design systems, performance, security, accessibility, and implementation of new digital capabilities. Partner with Marketing to improve customer journeys, content discovery, website performance, and conversion using analytics and industry best practices. Ensure digital platforms support SEO, AEO, GEO, and enterprise search strategies, including technologies such as Coveo. Enterprise Partnership & Team Leadership Serves as a trusted thought leader, influencing strategy, decision-making, and innovation across teams, peers, and stakeholders at all organizational levels. Serve as the senior technology partner to Marketing leadership, translating business objectives into technical strategies, architectures, and solutions. Partners across Technology, Data, Cybersecurity, Risk, Privacy, and business teams to ensure marketing technologies and customer data are appropriately governed. Demonstrated track record of leading and developing high-performing teams through strong performance management, talent development, coaching, mentoring, and succession planning, while fostering an inclusive, growth-oriented culture that enables employees to reach their full potential. Demonstrates exceptional executive communication skills, effectively translating complex technical and business concepts into clear, actionable insights for senior leadership in executive forums. Required Qualifications Bachelor’s degree in computer science, Computer Engineering, Information Technology, or related field, or equivalent experience. Significant experience in marketing technology, digital technology, or enterprise applications. Significant experience partnering with marketing divisions to translate marketing strategic needs into marketing technology capabilities and software stack. Demonstrated experience leading teams and complex cross-functional initiatives that support marketing divisions. Extensive CMS experience: Drupal strongly preferred; strong experience with Salesforce Marketing Cloud or comparable marketing automation platforms. Strong experience with Google Analytics, marketing data, AWS Data warehousing, CDP/Customer 360, and digital measurement. Experience with CRM, data, analytics, and marketing platform integrations. Experience with enterprise search technologies such as Coveo preferred. Banking, financial services, or other regulated-industry experience preferred. Key Skills Marketing technology strategy and architecture Technical team leadership Salesforce Marketing Cloud and marketing automation Drupal CMS and digital experience platforms Google Analytics and marketing measurement Marketing data, data warehouse/lakes, CDP, and Customer 360 SEO, AEO, GEO, and enterprise search Systems integration and platform governance AI and emerging marketing technologies Executive communication and stakeholder management Strong analytical, problem-solving, and project leadership skills JR2967 $226,000- to $306,000 Corporate Functions Technology - Software Engineering - Senior Director Qualifications Education: Bachelor's Level Degree (Required), Master's Level Degree The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form. The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here. Requisition compensation: 226000 to 306000",1792548908000,"2026-10-21 04:19:12","Posted Today",{"jsonldValid":13,"jsonld":10},1792572172809]