[{"data":1,"prerenderedAt":91},["ShallowReactive",2],{"$foNEnMsaTa8H01TDQZHQXRUrekFnxR5i5Vazrxwyy6lw":3,"$fLXn7U4z2bmOIeORSivgxhUTd7a4Wbx0qincqPViJBQk":26},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":12,"remote":13,"employmentType":14,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":24},"9b70bbe534015b3d3a59d11c3fb0a64430c7ff67b8a94ceca94384418d5d2a68","customer-success-manager-san-diego-at-fresha-0ba5a127be","Customer Success Manager (San Diego)","Fresha","https://logo.clearbit.com/fresha.com","Connecting the world to beauty and wellness.","Technology, Information and Internet","San Diego",false,[15],"Full-time","Customer Success","\u003Cp>\u003Cstrong>The AI-powered OS \u003C/strong>\u003Cstrong>for beauty, \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>wellness \u003C/strong>\u003Cstrong>and self-care\u003C/strong>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>\u003Cu>About Fresha\u003C/u>\u003C/strong>\u003Cbr>\u003Cbr>\u003Cspan>Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.\u003Cbr>\u003Cbr>\u003C/span>Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.\u003Cbr>\u003Cbr>The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\u003C/p>\n\n\u003Cp>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\u003C/p>\n\n\u003Cp>Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\u003C/p>\n\n\u003Cp>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Role Overview\u003C/strong>\u003C/p>\n\u003Cp>As Fresha continues to grow globally, we are looking for a \u003Cstrong>Customer Success Manager (CSM)\u003C/strong> to join our team. You will own the entire partner lifecycle—from the initial hand-off from sales, through a fast-paced implementation phase, and into long-term strategic growth. This role suits someone who thrives in a high-volume, fast-paced environment, works autonomously, and wants to make a direct impact on partner retention and revenue. As we expand our footprint, professional proficiency in French is considered a strong asset for this position.\u003C/p>\n\u003Cp>\u003Cstrong>Work Environment:\u003C/strong> To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.\u003C/p>\u003Cbr>\u003Ch2>What you will be doing\u003C/h2>\n\u003Ch3>Project Management & Onboarding (60% Focus)\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>Own the Onboarding Lifecycle:\u003C/strong> Confidently map out business requirements, communicate project plans, and manage timelines, pre-scopes, and technical configurations to get partners live efficiently.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Manage a High-Volume Funnel:\u003C/strong> Efficiently build, launch, and train \u003Cstrong>40 to 50 accounts per month\u003C/strong>, driving an average onboarding lead time of \u003Cstrong>7 business days\u003C/strong>.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Build Premium Ecosystem Profiles:\u003C/strong> Demonstrate high attention to detail to ensure quality partner profiles are built on the Fresha Ecosystem (including Booking Software, Marketplace, and Fresha Pay).\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Data Coordination:\u003C/strong> Communicate clearly with off-shore teams to ensure accurate manual data entry and migration.\u003C/p>\n\u003C/li>\n\n\n\u003Ch3>Relationship Management & Retention (40% Focus)\u003C/h3>\n\n\u003Cli>\n\u003Cp>\u003Cstrong>Nurture your Portfolio:\u003C/strong> Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) post-onboarding.\u003C/p>\n\u003C/li>\u003Cli>\n\u003Cp>\u003Cstrong>Drive Partner Success & Value:\u003C/strong> Help partners maximize the full value of Fresha, naturally driving SaaS adoption, monetization, and feature activation.\u003C/p>\n\u003C/li>\u003Cli>\n\u003Cp>\u003Cstrong>Protect Retention & Reduce Churn:\u003C/strong> Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active, engaged, and highly satisfied.\u003C/p>\n\u003C/li>\u003Cli>\n\u003Cp>\u003Cstrong>Cross-Functional Collaboration:\u003C/strong> Work closely with Business Development, Marketing, Product, and Customer Experience teams to ensure a flawless partner journey from day one.\u003C/p>\n\u003C/li>\u003C/ul>\u003Cbr>\u003Ch2>What we are looking for\u003C/h2>\u003Ch3>Experience \u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>2+ years of experience\u003C/strong> in Customer Success, Implementation, Onboarding, or Account Management within a fast-paced SaaS or SMB start-up/scale-up environment.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>A Project Management Mindset:\u003C/strong> Project coordination experience or certification is highly desired. You love timelines, clear expectations, and moving pieces.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>A Passion for Success over Sales:\u003C/strong> A genuine desire to help partners solve problems and grow their businesses.\u003C/p>\n\u003C/li>\n\n\n\u003Ch3>Skills & Attributes\u003C/h3>\n\u003Cli>\u003Cstrong>Language Skills\u003C/strong>: Professional proficiency in French (written and spoken) is highly preferred but not a hard requirement. \u003C/li>\u003Cli>\n\u003Cp>\u003Cstrong>Strong Organization:\u003C/strong> Comfortable handling a high-volume onboarding funnel while maintaining high-touch relationships with existing accounts.\u003C/p>\n\u003C/li>\u003Cli>\n\u003Cp>\u003Cstrong>Strong Verbal & Written Communication:\u003C/strong> with the ability to influence partners, manage expectations, and effectively collaborate upwards.\u003C/p>\n\u003C/li>\u003Cli>\n\u003Cp>\u003Cstrong>Industry Knowledge:\u003C/strong> Experience working in or with the Beauty & Wellness sector is a huge plus.\u003C/p>\n\u003C/li>\u003Cli>\n\u003Cp>\u003Cstrong>Proactive Team Player:\u003C/strong> A self-starter who is comfortable with ambiguity, adapts quickly to change, and is happy to \"roll up their sleeves\" to assist the team.\u003C/p>\n\u003C/li>\u003C/ul>\u003Cbr>\u003Ch2>Added Bonus\u003C/h2>\u003Cli>\u003Cstrong>Multi-selling\u003C/strong> - Experience with selling multiple products\u003Cstrong> \u003C/strong>at a time.\u003C/li>\n\u003Cli>\u003Cstrong>CRM\u003C/strong> - Experience with a CRM, we use Hubspot.\u003C/li>\n\n\n\u003Cp>At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.\u003C/p>\u003Cbr>\u003Ch2>Interview Process\u003C/h2>\u003Cli>\u003Cstrong>Screen Stage \u003C/strong>(30 mins) \u003Cstrong>- \u003C/strong>Video-call with a member from the Talent Team.\u003C/li>\n\u003Cli>\u003Cstrong>1st Stage \u003C/strong>(30 mins) \u003Cstrong>- \u003C/strong>Video-call with our Head of Account Management.\u003C/li>\n\u003Cli>\u003Cstrong>2nd Stage\u003C/strong> (30 mins) - Video-call with one of our Commercial Leaders.\u003C/li>\n\u003Cli>\u003Cstrong>Final Stage \u003C/strong>(45 mins) \u003Cstrong>- \u003C/strong>Video-call with our Heads of Account Management and General Manager.\u003C/li>\n\n\n\u003Cp>\u003Cem>We aim to complete the entire interview process and deliver feedback within\u003C/em>\u003Cstrong>\u003Cem> 3 to 4 weeks. \u003C/em>\u003C/strong>\u003C/p>\n\n\u003Cp>Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe\u003C/p>\u003Cbr>\u003Ch2>Benefits\u003C/h2>\u003Cp>• \u003Cstrong>Work-life balance: \u003C/strong>25 days of flexible leave that we encourage you to take.\u003C/p>\n\u003Cp>• \u003Cstrong>Retirement: \u003C/strong>Pension Plan with up to 5.95% employer match and RRSP 3% matching employer contributions\u003C/p>\n\u003Cp>• \u003Cstrong>Health Insurance: \u003C/strong>Fully covered by Fresha.\u003C/p>\n\u003Cp>• \u003Cstrong>Additional Perks:\u003C/strong> Wellness products/services Perkbox.\u003C/p>\n\u003Cp>• Free Counseling.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Inclusive workforce \u003C/strong>\u003C/p>\n\n\u003Cp>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\u003C/p>\n\n\u003Cp>We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\u003C/p>\n\n\u003Cp>We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\u003C/p>\n\n\u003Cp>If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.\u003C/p>","The AI-powered OS for beauty, \nwellness and self-care\nAbout FreshaFresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\n\nFresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\n\nFresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\n\nThe consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.Role Overview\nAs Fresha continues to grow globally, we are looking for a Customer Success Manager (CSM) to join our team. You will own the entire partner lifecycle—from the initial hand-off from sales, through a fast-paced implementation phase, and into long-term strategic growth. This role suits someone who thrives in a high-volume, fast-paced environment, works autonomously, and wants to make a direct impact on partner retention and revenue. As we expand our footprint, professional proficiency in French is considered a strong asset for this position.\nWork Environment: To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.What you will be doing\nProject Management & Onboarding (60% Focus)\n\n\nOwn the Onboarding Lifecycle: Confidently map out business requirements, communicate project plans, and manage timelines, pre-scopes, and technical configurations to get partners live efficiently.\n\n\nManage a High-Volume Funnel: Efficiently build, launch, and train 40 to 50 accounts per month, driving an average onboarding lead time of 7 business days.\n\n\nBuild Premium Ecosystem Profiles: Demonstrate high attention to detail to ensure quality partner profiles are built on the Fresha Ecosystem (including Booking Software, Marketplace, and Fresha Pay).\n\n\nData Coordination: Communicate clearly with off-shore teams to ensure accurate manual data entry and migration.\n\n\n\nRelationship Management & Retention (40% Focus)\n\n\nNurture your Portfolio: Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) post-onboarding.\n\nDrive Partner Success & Value: Help partners maximize the full value of Fresha, naturally driving SaaS adoption, monetization, and feature activation.\n\nProtect Retention & Reduce Churn: Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active, engaged, and highly satisfied.\n\nCross-Functional Collaboration: Work closely with Business Development, Marketing, Product, and Customer Experience teams to ensure a flawless partner journey from day one.\nWhat we are looking forExperience \n\n\n2+ years of experience in Customer Success, Implementation, Onboarding, or Account Management within a fast-paced SaaS or SMB start-up/scale-up environment.\n\n\nA Project Management Mindset: Project coordination experience or certification is highly desired. You love timelines, clear expectations, and moving pieces.\n\n\nA Passion for Success over Sales: A genuine desire to help partners solve problems and grow their businesses.\n\n\n\nSkills & Attributes\nLanguage Skills: Professional proficiency in French (written and spoken) is highly preferred but not a hard requirement. \nStrong Organization: Comfortable handling a high-volume onboarding funnel while maintaining high-touch relationships with existing accounts.\n\nStrong Verbal & Written Communication: with the ability to influence partners, manage expectations, and effectively collaborate upwards.\n\nIndustry Knowledge: Experience working in or with the Beauty & Wellness sector is a huge plus.\n\nProactive Team Player: A self-starter who is comfortable with ambiguity, adapts quickly to change, and is happy to \"roll up their sleeves\" to assist the team.\nAdded BonusMulti-selling - Experience with selling multiple products at a time.\nCRM - Experience with a CRM, we use Hubspot.\n\n\nAt Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.Interview ProcessScreen Stage (30 mins) - Video-call with a member from the Talent Team.\n1st Stage (30 mins) - Video-call with our Head of Account Management.\n2nd Stage (30 mins) - Video-call with one of our Commercial Leaders.\nFinal Stage (45 mins) - Video-call with our Heads of Account Management and General Manager.\n\n\nWe aim to complete the entire interview process and deliver feedback within 3 to 4 weeks. \n\nEvery job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframeBenefits• Work-life balance: 25 days of flexible leave that we encourage you to take.\n• Retirement: Pension Plan with up to 5.95% employer match and RRSP 3% matching employer contributions\n• Health Insurance: Fully covered by Fresha.\n• Additional Perks: Wellness products/services Perkbox.\n• Free Counseling.Inclusive workforce \n\nAt Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\n\nWe want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\n\nWe do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\n\nIf you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.",0,1782314738000,"2026-06-24 17:26:11","2026-06-23T21:14:27.808Z","USD",{"jsonldValid":13,"jsonld":25},"",{"jobs":27},[28,38,50,57,69,81],{"id":29,"slug":30,"title":31,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":32,"country":33,"remote":13,"employmentType":34,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":35,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":36,"schema":37},"9e380e365dd6bf73481b016f3062dc83da22aad785f75c1025cfff0accbbd97a","customer-success-manager-vancouver-at-fresha-6854c76738","Customer Success Manager (Vancouver)","Vancouver","Canada",[15],"2026-06-23T21:01:17.519Z","CAD",{"jsonldValid":13,"jsonld":25},{"id":39,"slug":40,"title":41,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":12,"remote":13,"employmentType":42,"department":43,"content_html":44,"content_text":45,"years":19,"createdAt":46,"updatedAtISO":47,"postedAtISO":48,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":49},"420b448631859035d84baac300e54828cfd20f827c82dd96ca5f7be180bdc76c","associate-account-manager-san-diego-at-fresha-0c4acfb67e","Associate Account Manager (San Diego)",[15],"Other","\u003Cp>\u003Cstrong>The AI-powered OS \u003C/strong>\u003Cstrong>for beauty, \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>wellness \u003C/strong>\u003Cstrong>and self-care\u003C/strong>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>\u003Cu>About Fresha\u003C/u>\u003C/strong>\u003Cbr>\u003Cbr>\u003Cspan>Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.\u003Cbr>\u003Cbr>\u003C/span>Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.\u003Cbr>\u003Cbr>The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\u003C/p>\n\n\u003Cp>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\u003C/p>\n\n\u003Cp>Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\u003C/p>\n\n\u003Cp>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Role Overview\u003C/strong>\u003C/p>\n\u003Cp>As Fresha continues to grow globally, we're looking for an exceptional Associate Account Manager to join our team. You'll work cross-functionally with commercial, marketing, and product teams — owning partner relationships, driving revenue growth, and protecting retention across your portfolio. This role suits someone who thrives in a fast-paced environment, works autonomously, and wants to make a real commercial impact.\u003C/p>\u003Cbr>\u003Ch2>What you will be doing\u003C/h2>\n\n\u003Cli>\n\u003Cp>\u003Cstrong>Onboarding Lifecycle:\u003C/strong> Own all pre-scopes and go-lives to successfully build, launch, and get our partners live on the platform.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Balance PM & Relationship Management:\u003C/strong> Drive a 50/50 split between project management (onboarding) and ongoing account management.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Nurture your Portfolio:\u003C/strong> Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) with a smaller, curated portfolio of partners.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Drive Partner Success & Value:\u003C/strong> Focus heavily on customer success over pure sales; help partners maximize the full value of Fresha, naturally driving monetization and retention.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Reduce Churn:\u003C/strong> Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active and engaged post-onboarding.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Collaborate Broadly:\u003C/strong> Work cross-functionally with internal teams to ensure a seamless transition from the initial sale through to a successful go-live and beyond.\u003C/p>\n\u003C/li>\n\n\u003Cbr>\u003Ch2>What we are looking for\u003C/h2>\n\n\u003Cli>\n\u003Cp>\u003Cstrong>2+ years of experience\u003C/strong> in Account Management, Implementation, or Customer Success, with a heavy emphasis on onboarding and project management.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Strong Project Management Skills:\u003C/strong> Proven ability to manage pre-scopes, timelines, and technical configurations to get clients live efficiently.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>A Customer Success Mindset:\u003C/strong> A genuine passion for helping partners succeed and solve problems, rather than just hitting a sales quota (though you will still be eligible for a variable bonus!).\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Impeccable Organization:\u003C/strong> Ability to manage multiple moving pieces during the go-live phase while maintaining high-touch relationships with existing accounts.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>SaaS or SMB Experience:\u003C/strong> Comfortable working in a high-volume SaaS environment; experience driving commercial outcomes/retention across an SMB book of business is a plus.\u003C/p>\n\u003C/li>\n\n\u003Cbr>\u003Ch2>Added Bonus\u003C/h2>\u003Cli>\u003Cstrong>Multi-selling\u003C/strong> - Experience with selling multiple products\u003Cstrong> \u003C/strong>at a time.\u003C/li>\n\u003Cli>\u003Cstrong>CRM\u003C/strong> - Experience with a CRM, we use Hubspot.\u003C/li>\n\n\n\u003Cp>At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.\u003C/p>\u003Cbr>\u003Ch2>Interview Process\u003C/h2>\u003Cli>\u003Cstrong>Screen Stage \u003C/strong>(30 mins) \u003Cstrong>- \u003C/strong>Video-call with a member from the Talent Team.\u003C/li>\n\u003Cli>\u003Cstrong>1st Stage \u003C/strong>(30 mins) \u003Cstrong>- \u003C/strong>Video-call with our Head of Account Management.\u003C/li>\n\u003Cli>\u003Cstrong>2nd Stage\u003C/strong> (30 mins) - Video-call with one of our Commercial Leaders.\u003C/li>\n\u003Cli>\u003Cstrong>Final Stage \u003C/strong>(45 mins) \u003Cstrong>- \u003C/strong>Video-call with our Heads of Account Management and General Manager.\u003C/li>\n\n\n\u003Cp>\u003Cem>We aim to complete the entire interview process and deliver feedback within\u003C/em>\u003Cstrong>\u003Cem> 3 to 4 weeks. \u003C/em>\u003C/strong>\u003C/p>\n\n\u003Cp>Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe\u003C/p>\u003Cbr>\u003Ch2>Benefits\u003C/h2>\u003Cp>• \u003Cstrong>Work-life balance: \u003C/strong>25 days of flexible leave that we encourage you to take.\u003C/p>\n\u003Cp>• \u003Cstrong>Retirement: \u003C/strong>Pension Plan with up to 5.95% employer match and RRSP 3% matching employer contributions\u003C/p>\n\u003Cp>• \u003Cstrong>Health Insurance: \u003C/strong>Fully covered by Fresha.\u003C/p>\n\u003Cp>• \u003Cstrong>Additional Perks:\u003C/strong> Wellness products/services Perkbox.\u003C/p>\n\u003Cp>• Free Counseling.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Inclusive workforce \u003C/strong>\u003C/p>\n\n\u003Cp>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\u003C/p>\n\n\u003Cp>We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\u003C/p>\n\n\u003Cp>We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\u003C/p>\n\n\u003Cp>If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.\u003C/p>","The AI-powered OS for beauty, \nwellness and self-care\nAbout FreshaFresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\n\nFresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\n\nFresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\n\nThe consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.Role Overview\nAs Fresha continues to grow globally, we're looking for an exceptional Associate Account Manager to join our team. You'll work cross-functionally with commercial, marketing, and product teams — owning partner relationships, driving revenue growth, and protecting retention across your portfolio. This role suits someone who thrives in a fast-paced environment, works autonomously, and wants to make a real commercial impact.What you will be doing\n\n\nOnboarding Lifecycle: Own all pre-scopes and go-lives to successfully build, launch, and get our partners live on the platform.\n\n\nBalance PM & Relationship Management: Drive a 50/50 split between project management (onboarding) and ongoing account management.\n\n\nNurture your Portfolio: Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) with a smaller, curated portfolio of partners.\n\n\nDrive Partner Success & Value: Focus heavily on customer success over pure sales; help partners maximize the full value of Fresha, naturally driving monetization and retention.\n\n\nReduce Churn: Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active and engaged post-onboarding.\n\n\nCollaborate Broadly: Work cross-functionally with internal teams to ensure a seamless transition from the initial sale through to a successful go-live and beyond.\n\n\nWhat we are looking for\n\n\n2+ years of experience in Account Management, Implementation, or Customer Success, with a heavy emphasis on onboarding and project management.\n\n\nStrong Project Management Skills: Proven ability to manage pre-scopes, timelines, and technical configurations to get clients live efficiently.\n\n\nA Customer Success Mindset: A genuine passion for helping partners succeed and solve problems, rather than just hitting a sales quota (though you will still be eligible for a variable bonus!).\n\n\nImpeccable Organization: Ability to manage multiple moving pieces during the go-live phase while maintaining high-touch relationships with existing accounts.\n\n\nSaaS or SMB Experience: Comfortable working in a high-volume SaaS environment; experience driving commercial outcomes/retention across an SMB book of business is a plus.\n\n\nAdded BonusMulti-selling - Experience with selling multiple products at a time.\nCRM - Experience with a CRM, we use Hubspot.\n\n\nAt Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.Interview ProcessScreen Stage (30 mins) - Video-call with a member from the Talent Team.\n1st Stage (30 mins) - Video-call with our Head of Account Management.\n2nd Stage (30 mins) - Video-call with one of our Commercial Leaders.\nFinal Stage (45 mins) - Video-call with our Heads of Account Management and General Manager.\n\n\nWe aim to complete the entire interview process and deliver feedback within 3 to 4 weeks. \n\nEvery job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframeBenefits• Work-life balance: 25 days of flexible leave that we encourage you to take.\n• Retirement: Pension Plan with up to 5.95% employer match and RRSP 3% matching employer contributions\n• Health Insurance: Fully covered by Fresha.\n• Additional Perks: Wellness products/services Perkbox.\n• Free Counseling.Inclusive workforce \n\nAt Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\n\nWe want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\n\nWe do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\n\nIf you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.",1782228271000,"2026-06-23 17:25:00","2026-06-23T13:27:37.441Z",{"jsonldValid":13,"jsonld":25},{"id":51,"slug":52,"title":53,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":32,"country":33,"remote":13,"employmentType":54,"department":43,"content_html":44,"content_text":45,"years":19,"createdAt":46,"updatedAtISO":47,"postedAtISO":55,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":36,"schema":56},"5dba6130241304bb5d1c4d347538c827fc164d2ba18776cb2f6c3c46d132bcff","associate-account-manager-vancouver-at-fresha-4d054d7b41","Associate Account Manager (Vancouver)",[15],"2026-06-22T21:02:09.116Z",{"jsonldValid":13,"jsonld":25},{"id":58,"slug":59,"title":60,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":61,"country":61,"remote":13,"employmentType":62,"department":16,"content_html":63,"content_text":64,"years":19,"createdAt":65,"updatedAtISO":66,"postedAtISO":67,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":68},"5ecabc5460dcc6b2c819e310d8b59363ed57d3445b96a33829581ba4d058c9c1","overnight-onboarding-specialist-shift-work-at-fresha-7e6ead4ccf","Overnight Onboarding Specialist (Shift Work)","Pristina",[15],"\u003Cp>\u003Cstrong>The AI-powered OS \u003C/strong>\u003Cstrong>for beauty, \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>wellness \u003C/strong>\u003Cstrong>and self-care\u003C/strong>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>\u003Cu>About Fresha\u003C/u>\u003C/strong>\u003Cbr>\u003Cbr>\u003Cspan>Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.\u003Cbr>\u003Cbr>\u003C/span>Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.\u003Cbr>\u003Cbr>The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\u003C/p>\n\n\u003Cp>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\u003C/p>\n\n\u003Cp>Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\u003C/p>\n\n\u003Cp>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Salary: \u003C/strong>1260\u003Cspan> \u003C/span>EUR Gross Per Month\u003C/p>\n\u003Cp>\u003Cstrong>Target Start Date: \u003C/strong>July 1st 2026\u003C/p>\n\u003Cp>\u003Cstrong>Location: \u003C/strong>Pristina, Kosovo\u003C/p>\n\u003Cp>\u003Cstrong>Work Setup:\u003C/strong> 5 days per week in office\u003C/p>\n\u003Cp>\u003Cstrong>Training: \u003C/strong>2 months training in office on 9am - 6pm schedule \u003C/p>\n\n\u003Cp>We operate on a 24/5 onboarding team and this role \u003Cstrong>will require you to work shifts on a scheduled basis Sunday night to Thursday night\u003C/strong>\u003C/p>\n\n\u003Cp>\u003Cstrong>Role overview\u003C/strong>\u003C/p>\n\n\u003Cp>Given our exciting and progressive growth plans, we are looking for an exceptional \u003Cstrong>Onboarding Specialist\u003C/strong> to join our global business at this time of rapid expansion. \u003C/p>\n\n\u003Cp>Reporting into \u003Cstrong>Head of Onboarding\u003C/strong> and working closely with our \u003Cstrong>Business Development and Account Management Teams\u003C/strong>, you will be accountable for\u003Cstrong> ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.\u003C/strong>\u003C/p>\n\n\u003Cp>This is a great opportunity for someone looking to work in a\u003Cstrong> fast-paced\u003C/strong> and \u003Cstrong>ever-changing environment, who likes to work autonomously, enjoys a challenge\u003C/strong> and \u003Cstrong>wants to make an impact\u003C/strong>..\u003C/p>\n\n\u003Cp>To foster a collaborative environment that thrives on face-to-face interactions and teamwork all Fresha employees work from the office five days per week from the Pristina office: Prime Residence Pejton, Rruga Ukshin Hoti, Prishtina 10000\u003C/p>\u003Cbr>\u003Ch2>Key Accountabilities\u003C/h2>\u003Cli>Confidently communicate the onboarding process and set expectations of the project plan. \u003C/li>\n\u003Cli>Guide and train partners on the Fresha platform to encourage platform adoption\u003C/li>\n\u003Cli>Provide quality assurance and demonstrate attention to detail during the onboarding process. \u003C/li>\n\u003Cli>Onboarding lead time; an average of 7 business days per Onboarding Specialist.\u003C/li>\n\u003Cli>Track project timelines, task progression and record correspondence.\u003C/li>\u003Cbr>\u003Ch2>Partner Onboarding\u003C/h2>\u003Cli>Lead the partner onboarding journey; manage potential risks and handle objections.\u003C/li>\n\u003Cli>Understand our partners business requirements and challenges that Fresha will help solve.\u003C/li>\n\u003Cli>Be curious about the beauty & wellness industry and be familiar with their business operations. \u003C/li>\n\u003Cli>Scope competitor software, document processes and make continuous improvement a priority. \u003C/li>\n\u003Cli>Guide, educate and provide product training to ensure a seamless partner handover experience.\u003C/li>\n\u003Cli>Create and share training materials (video recordings, meeting notes and help centre articles).\u003C/li>\n\u003Cli>Focus on making sure they actively use our system and utilise our payment/add-on features.\u003C/li>\n\u003Cli>Create clear tasks using Hubspot and leverage Loom recordings to accurately give instructions. \u003C/li>\n\u003Cli>Manipulate and clean data sheets; leveraging our CSV migration tools to import data in bulk.\u003C/li>\n\u003Cli>Assist our partners in getting the best possible onboarding experience.\u003C/li>\u003Cbr>\u003Ch2>Additional Ad-Hoc\u003C/h2>\u003Cli>Ensure accurate use of Hubspot to reflect the progress of each partner in the onboarding pipeline, supporting partners through banking and KYC verification processes; while being compliant. \u003C/li>\n\u003Cli>Proactively search for opportunities to improve features, internal processes & partner experience.\u003C/li>\n\u003Cli>Collaborate with teams across multiple timezones and work in markets with different languages. \u003C/li>\n\u003Cli>Report issues to the support team to ensure product or migration tools problems are resolved. \u003C/li>\n\u003Cli>Assisting ad-hoc product questions and partner data migration requests. \u003C/li>\n\u003Cli>Cover other team members and partner projects - at Fresha, we win as a team.\u003C/li>\n\n\n\u003Cp>\u003Cem>This list is not exhaustive and there may be other activities the Onboarding Teams are tasked with. \u003C/em>\u003C/p>\u003Cbr>\u003Ch2>Skills, Experience & Qualifications Required\u003C/h2>\u003Cli>Commercially minded, understanding critical needs of Partners onboarding.\u003C/li>\n\u003Cli>Managing expectations of a partner right from the start.\u003C/li>\n\u003Cli>Exceptionally high organisational and time management skills.\u003C/li>\n\u003Cli>Excellent oral and written communication skills in English.\u003C/li>\n\u003Cli>Proficient in Excel and data cleaning an asset.\u003C/li>\n\u003Cli>Project coordination experience or certification highly desired.\u003C/li>\n\u003Cli>Experience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment is an asset.\u003C/li>\n\u003Cli>Ability to identify problems and opportunities as well as offer or implement actions and solutions.\u003C/li>\n\u003Cli>Strong analytical and troubleshooting skills.\u003C/li>\n\u003Cli>An ability to influence others through effective communication and negotiations.\u003C/li>\n\u003Cli>Flexible and comfortable working in a fast-paced and changing environment.\u003C/li>\n\u003Cli>Creative thinking and problem-solving mindset.\u003C/li>\n\u003Cli>Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upsell. \u003C/li>\n\u003Cli>Team player - must be happy to ‘roll sleeves up’ and assist the team whenever required.\u003C/li>\n\u003Cli>Self-starter and highly proactive approach.\u003C/li>\n\u003Cli>Additional Languages are an asset.\u003C/li>\n\n\u003Cbr>\u003Ch2>Interview Process\u003C/h2>\u003Cli>\u003Cstrong>Skills & Experience \u003C/strong>- Video-call with Talent Team (30 mins)\u003C/li>\n\u003Cli>\u003Cstrong>Technical Ability & Cultural Assessment \u003C/strong>- Panel video-call with Hiring Team (30 mins)\u003C/li>\n\n\n\u003Cp>\u003Cem>We aim to finalise the entire interview process and deliver feedback within \u003C/em>\u003Cstrong>\u003Cem>2 weeks\u003C/em>\u003C/strong>\u003Cem>.\u003C/em>\u003C/p>\n\n\u003Cp>Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Inclusive workforce \u003C/strong>\u003C/p>\n\n\u003Cp>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\u003C/p>\n\n\u003Cp>We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\u003C/p>\n\n\u003Cp>We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\u003C/p>\n\n\u003Cp>If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.\u003C/p>","The AI-powered OS for beauty, \nwellness and self-care\nAbout FreshaFresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\n\nFresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\n\nFresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\n\nThe consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.Salary: 1260 EUR Gross Per Month\nTarget Start Date: July 1st 2026\nLocation: Pristina, Kosovo\nWork Setup: 5 days per week in office\nTraining: 2 months training in office on 9am - 6pm schedule \n\nWe operate on a 24/5 onboarding team and this role will require you to work shifts on a scheduled basis Sunday night to Thursday night\n\nRole overview\n\nGiven our exciting and progressive growth plans, we are looking for an exceptional Onboarding Specialist to join our global business at this time of rapid expansion. \n\nReporting into Head of Onboarding and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.\n\nThis is a great opportunity for someone looking to work in a fast-paced and ever-changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact..\n\nTo foster a collaborative environment that thrives on face-to-face interactions and teamwork all Fresha employees work from the office five days per week from the Pristina office: Prime Residence Pejton, Rruga Ukshin Hoti, Prishtina 10000Key AccountabilitiesConfidently communicate the onboarding process and set expectations of the project plan. \nGuide and train partners on the Fresha platform to encourage platform adoption\nProvide quality assurance and demonstrate attention to detail during the onboarding process. \nOnboarding lead time; an average of 7 business days per Onboarding Specialist.\nTrack project timelines, task progression and record correspondence.Partner OnboardingLead the partner onboarding journey; manage potential risks and handle objections.\nUnderstand our partners business requirements and challenges that Fresha will help solve.\nBe curious about the beauty & wellness industry and be familiar with their business operations. \nScope competitor software, document processes and make continuous improvement a priority. \nGuide, educate and provide product training to ensure a seamless partner handover experience.\nCreate and share training materials (video recordings, meeting notes and help centre articles).\nFocus on making sure they actively use our system and utilise our payment/add-on features.\nCreate clear tasks using Hubspot and leverage Loom recordings to accurately give instructions. \nManipulate and clean data sheets; leveraging our CSV migration tools to import data in bulk.\nAssist our partners in getting the best possible onboarding experience.Additional Ad-HocEnsure accurate use of Hubspot to reflect the progress of each partner in the onboarding pipeline, supporting partners through banking and KYC verification processes; while being compliant. \nProactively search for opportunities to improve features, internal processes & partner experience.\nCollaborate with teams across multiple timezones and work in markets with different languages. \nReport issues to the support team to ensure product or migration tools problems are resolved. \nAssisting ad-hoc product questions and partner data migration requests. \nCover other team members and partner projects - at Fresha, we win as a team.\n\n\nThis list is not exhaustive and there may be other activities the Onboarding Teams are tasked with. Skills, Experience & Qualifications RequiredCommercially minded, understanding critical needs of Partners onboarding.\nManaging expectations of a partner right from the start.\nExceptionally high organisational and time management skills.\nExcellent oral and written communication skills in English.\nProficient in Excel and data cleaning an asset.\nProject coordination experience or certification highly desired.\nExperience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment is an asset.\nAbility to identify problems and opportunities as well as offer or implement actions and solutions.\nStrong analytical and troubleshooting skills.\nAn ability to influence others through effective communication and negotiations.\nFlexible and comfortable working in a fast-paced and changing environment.\nCreative thinking and problem-solving mindset.\nAbility to interact with people from across the business and build strong relationships, including the ability to effectively influence upsell. \nTeam player - must be happy to ‘roll sleeves up’ and assist the team whenever required.\nSelf-starter and highly proactive approach.\nAdditional Languages are an asset.\n\nInterview ProcessSkills & Experience - Video-call with Talent Team (30 mins)\nTechnical Ability & Cultural Assessment - Panel video-call with Hiring Team (30 mins)\n\n\nWe aim to finalise the entire interview process and deliver feedback within 2 weeks.\n\nEvery job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.Inclusive workforce \n\nAt Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\n\nWe want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\n\nWe do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\n\nIf you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.",1781255689000,"2026-06-12 11:15:01","2026-06-10T16:21:40.652Z",{"jsonldValid":13,"jsonld":25},{"id":70,"slug":71,"title":72,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":73,"country":73,"remote":13,"employmentType":74,"department":43,"content_html":75,"content_text":76,"years":19,"createdAt":77,"updatedAtISO":78,"postedAtISO":79,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":80},"61c0ebcebf749d0d4761ebc95929e6dcde64ba79679a840195d4f3c41bc29a47","account-manager-miami-at-fresha-cbaf138782","Account Manager (Miami)","Miami",[15],"\u003Cp>\u003Cstrong>The AI-powered OS \u003C/strong>\u003Cstrong>for beauty, \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>wellness \u003C/strong>\u003Cstrong>and self-care\u003C/strong>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>\u003Cu>About Fresha\u003C/u>\u003C/strong>\u003Cbr>\u003Cbr>\u003Cspan>Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.\u003Cbr>\u003Cbr>\u003C/span>Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.\u003Cbr>\u003Cbr>The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\u003C/p>\n\n\u003Cp>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\u003C/p>\n\n\u003Cp>Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\u003C/p>\n\n\u003Cp>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Role Overview\u003C/strong>\u003C/p>\n\n\u003Cp>Given our exciting and progressive growth plans,  we are looking for an exceptional Account Manager to come and join our global business.\u003C/p>\n\n\u003Cp>Reporting directly into the Head of Account Management, and working collaboratively with commercial, marketing & product teams, you will be accountable for building long-term relationships and driving revenue growth and retention of the Fresha platform. \u003C/p>\n\n\u003Cp>This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.\u003C/p>\n\n\u003Cp>To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.\u003C/p>\u003Cbr>\u003Ch2>What you will be doing\u003C/h2>\u003Cli>\u003Cstrong>Collaboration\u003C/strong> - Work closely with other departments to ensure a seamless partner experience\u003C/li>\n\u003Cli>\u003Cstrong>Accountable \u003C/strong>- Meeting Key Performance Indicators on monetization, revenue growth, and retention by proactively engaging with and educating our Partners on the value of the Fresha platform\u003C/li>\n\u003Cli>\u003Cstrong>Execute\u003C/strong> - Analyze reports and execute effective plans to upsell and increase revenue generation from existing accounts\u003C/li>\n\u003Cli>\u003Cstrong>Build\u003C/strong> - Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts\u003C/li>\n\u003Cli>\u003Cstrong>Engage\u003C/strong> - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn\u003C/li>\n\n\n\u003Cp>\u003Cem>This list is not exhaustive and there may be other activities you are required to deliver. \u003C/em>\u003C/p>\u003Cbr>\u003Ch2>What we are looking for\u003C/h2>\u003Cli>\u003Cstrong>Experience\u003C/strong> - Minimum 2 years of solid Account Management with a track record of success in revenue growth\u003C/li>\n\u003Cli>\u003Cstrong>Manage Full Sales Cycle -\u003C/strong> 2-3 years, taking an account from onboarding to long term revenue generation \u003C/li>\n\u003Cli>\u003Cstrong>Selling into SMB -\u003C/strong> 2-3 years, being able to close sales and generate incremental revenue\u003C/li>\n\u003Cli>\u003Cstrong>Team Player \u003C/strong>- must be happy to ‘roll sleeves up’ and assist the team whenever requiredComfortable working in a fast-paced and changing environmentDemonstrable experience in effectively managing and driving commercial growth from a  large account portfolio, ideally in the SaaS industry\u003C/li>\u003Cbr>\u003Ch2>Added Bonus\u003C/h2>\u003Cli>\u003Cstrong>Bi-lingual - \u003C/strong>Fluency in English and another language, ie Spanish, Thai, Mandarin.\u003C/li>\n\u003Cli>\u003Cstrong>Multi-selling\u003C/strong> - Experience with selling multiple products\u003Cstrong> \u003C/strong>at a time.\u003C/li>\n\u003Cli>\u003Cstrong>CRM\u003C/strong> - Experience with a CRM, we use Hubspot.\u003C/li>\n\n\n\u003Cp>At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.\u003C/p>\u003Cbr>\u003Ch2>Interview Process\u003C/h2>\u003Cli>\u003Cstrong>Screen Stage \u003C/strong>(30 mins) \u003Cstrong>- \u003C/strong>Video-call with a member from the Talent Team.\u003C/li>\n\u003Cli>\u003Cstrong>1st Stage \u003C/strong>(30 mins) \u003Cstrong>- \u003C/strong>Video-call with our Head of Account Management.\u003C/li>\n\u003Cli>\u003Cstrong>2nd Stage\u003C/strong> (30 mins) - Video-call with one of our Commercial Leaders.\u003C/li>\n\u003Cli>\u003Cstrong>Final Stage \u003C/strong>(45 mins) \u003Cstrong>- \u003C/strong>Video-call with our Heads of Account Management and General Manager.\u003C/li>\n\n\n\u003Cp>\u003Cem>We aim to complete the entire interview process and deliver feedback within\u003C/em>\u003Cstrong>\u003Cem> 3 weeks. \u003C/em>\u003C/strong>\u003C/p>\n\n\u003Cp>Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Inclusive workforce \u003C/strong>\u003C/p>\n\n\u003Cp>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\u003C/p>\n\n\u003Cp>We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\u003C/p>\n\n\u003Cp>We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\u003C/p>\n\n\u003Cp>If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.\u003C/p>","The AI-powered OS for beauty, \nwellness and self-care\nAbout FreshaFresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\n\nFresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\n\nFresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\n\nThe consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.Role Overview\n\nGiven our exciting and progressive growth plans,  we are looking for an exceptional Account Manager to come and join our global business.\n\nReporting directly into the Head of Account Management, and working collaboratively with commercial, marketing & product teams, you will be accountable for building long-term relationships and driving revenue growth and retention of the Fresha platform. \n\nThis is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.\n\nTo foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.What you will be doingCollaboration - Work closely with other departments to ensure a seamless partner experience\nAccountable - Meeting Key Performance Indicators on monetization, revenue growth, and retention by proactively engaging with and educating our Partners on the value of the Fresha platform\nExecute - Analyze reports and execute effective plans to upsell and increase revenue generation from existing accounts\nBuild - Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts\nEngage - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn\n\n\nThis list is not exhaustive and there may be other activities you are required to deliver. What we are looking forExperience - Minimum 2 years of solid Account Management with a track record of success in revenue growth\nManage Full Sales Cycle - 2-3 years, taking an account from onboarding to long term revenue generation \nSelling into SMB - 2-3 years, being able to close sales and generate incremental revenue\nTeam Player - must be happy to ‘roll sleeves up’ and assist the team whenever requiredComfortable working in a fast-paced and changing environmentDemonstrable experience in effectively managing and driving commercial growth from a  large account portfolio, ideally in the SaaS industryAdded BonusBi-lingual - Fluency in English and another language, ie Spanish, Thai, Mandarin.\nMulti-selling - Experience with selling multiple products at a time.\nCRM - Experience with a CRM, we use Hubspot.\n\n\nAt Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.Interview ProcessScreen Stage (30 mins) - Video-call with a member from the Talent Team.\n1st Stage (30 mins) - Video-call with our Head of Account Management.\n2nd Stage (30 mins) - Video-call with one of our Commercial Leaders.\nFinal Stage (45 mins) - Video-call with our Heads of Account Management and General Manager.\n\n\nWe aim to complete the entire interview process and deliver feedback within 3 weeks. \n\nEvery job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframeInclusive workforce \n\nAt Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\n\nWe want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\n\nWe do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\n\nIf you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.",1780025243000,"2026-05-29 05:28:58","2026-05-29T02:04:47.027Z",{"jsonldValid":13,"jsonld":25},{"id":82,"slug":83,"title":84,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":85,"country":33,"remote":13,"employmentType":86,"department":43,"content_html":87,"content_text":88,"years":19,"createdAt":77,"updatedAtISO":78,"postedAtISO":89,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":36,"schema":90},"e8cb1c9e78a39fd1305bcdfa7a0dee461039266abad5f3f27dbc484d5e9f0064","associate-account-manager-montreal-at-fresha-279f2038e1","Associate Account Manager (Montreal)","Montreal",[15],"\u003Cp>\u003Cstrong>The AI-powered OS \u003C/strong>\u003Cstrong>for beauty, \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>wellness \u003C/strong>\u003Cstrong>and self-care\u003C/strong>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>\u003Cu>About Fresha\u003C/u>\u003C/strong>\u003Cbr>\u003Cbr>\u003Cspan>Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.\u003Cbr>\u003Cbr>\u003C/span>Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.\u003Cbr>\u003Cbr>The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\u003C/p>\n\n\u003Cp>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\u003C/p>\n\n\u003Cp>Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\u003C/p>\n\n\u003Cp>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Role Overview\u003C/strong>\u003C/p>\n\u003Cp>As Fresha continues to grow globally, we're looking for an exceptional Account Manager to join our team. You'll work cross-functionally with commercial, marketing, and product teams — owning partner relationships, driving revenue growth, and protecting retention across your portfolio. This role suits someone who thrives in a fast-paced environment, works autonomously, and wants to make a real commercial impact.\u003C/p>\u003Cbr>\u003Ch2>What you will be doing\u003C/h2>\n\n\u003Cli>\u003Cstrong>Own your portfolio: \u003C/strong>build meaningful, long-term relationships through regular meetings with partners.\u003C/li>\n\u003Cli>\u003Cstrong>Drive commercial growth: \u003C/strong>meet KPIs across monetization, upsell, and retention by educating partners on the full value of Fresha.\u003C/li>\n\u003Cli>\u003Cstrong>Execute with data: \u003C/strong>analyze account-level reports and build effective plans to grow revenue from existing accounts.\u003C/li>\n\u003Cli>\u003Cstrong>Reduce churn: \u003C/strong>maintain a consistent contact strategy across your portfolio to keep partners engaged.\u003C/li>\n\u003Cli>\u003Cstrong>Collaborate broadly: \u003C/strong>work with internal teams to ensure a seamless partner experience at every touchpoint.\u003C/li>\n\n\u003Cbr>\u003Ch2>What we are looking for\u003C/h2>\n\n\u003Cli>\u003Cstrong>2+ years \u003C/strong>in account management with a clear track record of revenue growth.\u003C/li>\n\u003Cli>\u003Cstrong>Full sales cycle ownership: \u003C/strong>from onboarding through to long-term revenue generation (2–3 years).\u003C/li>\n\u003Cli>\u003Cstrong>SMB experience: \u003C/strong>comfortable closing sales and generating incremental revenue in a high-volume environment.\u003C/li>\n\u003Cli>\u003Cstrong>Portfolio management: \u003C/strong>proven ability to drive commercial outcomes across a large, diverse book of business, ideally in SaaS.\u003C/li>\n\u003Cli>\u003Cstrong>Team mindset: \u003C/strong>to roll your sleeves up and support the wider team when needed.\u003C/li>\n\u003Cli>Verbal and written communication skills in both English and French.\u003C/li>\u003Cbr>\u003Ch2>Added Bonus\u003C/h2>\u003Cli>\u003Cstrong>Multi-selling\u003C/strong> - Experience with selling multiple products\u003Cstrong> \u003C/strong>at a time.\u003C/li>\n\u003Cli>\u003Cstrong>CRM\u003C/strong> - Experience with a CRM, we use Hubspot.\u003C/li>\n\n\n\u003Cp>At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.\u003C/p>\u003Cbr>\u003Ch2>Interview Process\u003C/h2>\u003Cli>\u003Cstrong>Screen Stage \u003C/strong>(30 mins) \u003Cstrong>- \u003C/strong>Video-call with a member from the Talent Team.\u003C/li>\n\u003Cli>\u003Cstrong>1st Stage \u003C/strong>(30 mins) \u003Cstrong>- \u003C/strong>Video-call with our Head of Account Management.\u003C/li>\n\u003Cli>\u003Cstrong>2nd Stage\u003C/strong> (30 mins) - Video-call with one of our Commercial Leaders.\u003C/li>\n\u003Cli>\u003Cstrong>Final Stage \u003C/strong>(45 mins) \u003Cstrong>- \u003C/strong>Video-call with our Heads of Account Management and General Manager.\u003C/li>\n\n\n\u003Cp>\u003Cem>We aim to complete the entire interview process and deliver feedback within\u003C/em>\u003Cstrong>\u003Cem> 3 to 4 weeks. \u003C/em>\u003C/strong>\u003C/p>\n\n\u003Cp>Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe\u003C/p>\u003Cbr>\u003Ch2>Benefits\u003C/h2>\u003Cp>• \u003Cstrong>Work-life balance: \u003C/strong>25 days of flexible leave that we encourage you to take.\u003C/p>\n\u003Cp>• \u003Cstrong>Retirement: \u003C/strong>Pension Plan with up to 5.95% employer match and RRSP 3% matching employer contributions\u003C/p>\n\u003Cp>• \u003Cstrong>Health Insurance: \u003C/strong>Fully covered by Fresha.\u003C/p>\n\u003Cp>• \u003Cstrong>Additional Perks:\u003C/strong> Wellness products/services Perkbox.\u003C/p>\n\u003Cp>• Free Counseling.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Inclusive workforce \u003C/strong>\u003C/p>\n\n\u003Cp>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\u003C/p>\n\n\u003Cp>We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\u003C/p>\n\n\u003Cp>We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\u003C/p>\n\n\u003Cp>If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.\u003C/p>","The AI-powered OS for beauty, \nwellness and self-care\nAbout FreshaFresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\n\nFresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\n\nFresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\n\nThe consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.Role Overview\nAs Fresha continues to grow globally, we're looking for an exceptional Account Manager to join our team. You'll work cross-functionally with commercial, marketing, and product teams — owning partner relationships, driving revenue growth, and protecting retention across your portfolio. This role suits someone who thrives in a fast-paced environment, works autonomously, and wants to make a real commercial impact.What you will be doing\n\nOwn your portfolio: build meaningful, long-term relationships through regular meetings with partners.\nDrive commercial growth: meet KPIs across monetization, upsell, and retention by educating partners on the full value of Fresha.\nExecute with data: analyze account-level reports and build effective plans to grow revenue from existing accounts.\nReduce churn: maintain a consistent contact strategy across your portfolio to keep partners engaged.\nCollaborate broadly: work with internal teams to ensure a seamless partner experience at every touchpoint.\n\nWhat we are looking for\n\n2+ years in account management with a clear track record of revenue growth.\nFull sales cycle ownership: from onboarding through to long-term revenue generation (2–3 years).\nSMB experience: comfortable closing sales and generating incremental revenue in a high-volume environment.\nPortfolio management: proven ability to drive commercial outcomes across a large, diverse book of business, ideally in SaaS.\nTeam mindset: to roll your sleeves up and support the wider team when needed.\nVerbal and written communication skills in both English and French.Added BonusMulti-selling - Experience with selling multiple products at a time.\nCRM - Experience with a CRM, we use Hubspot.\n\n\nAt Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.Interview ProcessScreen Stage (30 mins) - Video-call with a member from the Talent Team.\n1st Stage (30 mins) - Video-call with our Head of Account Management.\n2nd Stage (30 mins) - Video-call with one of our Commercial Leaders.\nFinal Stage (45 mins) - Video-call with our Heads of Account Management and General Manager.\n\n\nWe aim to complete the entire interview process and deliver feedback within 3 to 4 weeks. \n\nEvery job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframeBenefits• Work-life balance: 25 days of flexible leave that we encourage you to take.\n• Retirement: Pension Plan with up to 5.95% employer match and RRSP 3% matching employer contributions\n• Health Insurance: Fully covered by Fresha.\n• Additional Perks: Wellness products/services Perkbox.\n• Free Counseling.Inclusive workforce \n\nAt Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\n\nWe want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\n\nWe do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\n\nIf you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.","2026-05-28T14:52:23.487Z",{"jsonldValid":13,"jsonld":25},1782376949652]