[{"data":1,"prerenderedAt":91},["ShallowReactive",2],{"$feg50kNvyYS8YtuU0mnNpILmYyR0xs34J4qah4gioNDo":3,"$f42TEVMDzCMWY-QiNCtPrqu-BohFka_xmjpBgURqcZEI":29},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":14,"salaryMin":24,"salaryMax":25,"currency":26,"schema":27},"8f90fa8f967ccad470723290f22d71f69ccfbfb358f8999cb1d889a195160bc1","customer-support-specialist-bilingual-english-and-japanese-at-klaviyo-72b6ba64e4","Customer Support Specialist, Bilingual English & Japanese","Klaviyo","https://cdn.jobboardwise.com/logo/klaviyo.com","Klaviyo is the only CRM built for B2C brands. Know, engage, and grow your audience like never before.","Marketing Services","Sydney","Australia",false,[16],"Full-time","Other","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.\u003C/p>\n\u003Cp>We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.\u003C/p>\n\n\n\u003Ch3>How you will make a difference:\u003C/h3>\n\u003Cul>\n\u003Cli>Develop an in-depth knowledge of the Klaviyo platform\u003C/li>\n\u003Cli>You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.\u003C/li>\n\u003Cli>Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat\u003C/li>\n\u003Cli>Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies\u003C/li>\n\u003Cli>Diagnose software issues and resolve escalated customer complaints engage using established processes\u003C/li>\n\u003Cli>Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)\u003C/li>\n\u003Cli>Communicate thoughtfully and effectively with all Klaviyo customers\u003C/li>\n\u003Cli>Document troubleshooting and problem resolution steps.\u003C/li>\n\u003Cli>Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.\u003C/li>\n\u003C/ul>\n\n\n\n\u003Ch3>Who You Are:\u003C/h3>\n\u003Cul>\n\u003Cli>An exceptional communicator with strong written and verbal skills in English and Japanese.\u003C/li>\n\u003Cli>A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.\u003C/li>\n\u003Cli>Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.\u003C/li>\n\u003Cli>Passionate about creative problem solving for customers and end users\u003C/li>\n\u003Cli>Self-motivated, eager to learn and thrive in a collaborative environment\u003C/li>\n\u003Cli>Capable of adapting quickly to changing priorities\u003C/li>\n\u003Cli>Experience with or able to quickly pick-up:\n\n\u003C/li>\n\u003Cli>You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Requirements:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Full authorisation to work in Australia without any restrictions\u003C/li>\n\u003Cli>\u003Cstrong>Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday AND 9-5pm or 10-6pm)\u003C/strong>\u003C/li>\n\u003Cli>This role requires bilingual proficiency: English and Japanese (essential)\u003C/li>\n\u003Cli>You must be able to support customers in both English and Japanese\u003C/li>\n\u003C/ul>\n\n\u003Cp>#LI-Hybrid #LI-JW1\u003C/p>\u003Cp>Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range in Local Currency:\u003C/p>\u003Cp>$80,000—$120,000 AUD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software. How you will make a difference: Develop an in-depth knowledge of the Klaviyo platform You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies Diagnose software issues and resolve escalated customer complaints engage using established processes Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions) Communicate thoughtfully and effectively with all Klaviyo customers Document troubleshooting and problem resolution steps. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are: An exceptional communicator with strong written and verbal skills in English and Japanese. A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Passionate about creative problem solving for customers and end users Self-motivated, eager to learn and thrive in a collaborative environment Capable of adapting quickly to changing priorities Experience with or able to quickly pick-up: You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Requirements: Full authorisation to work in Australia without any restrictions Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday AND 9-5pm or 10-6pm) This role requires bilingual proficiency: English and Japanese (essential) You must be able to support customers in both English and Japanese #LI-Hybrid #LI-JW1 Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range in Local Currency: $80,000—$120,000 AUD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).",0,1788795007000,"2026-09-18 04:22:05","2026-09-17T06:24:57-04:00",80000,120000,"AUD",{"jsonldValid":14,"jsonld":28},"",{"jobs":30},[31,47,56,69,74,85],{"id":32,"slug":33,"title":34,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":35,"country":36,"remote":14,"employmentType":37,"department":17,"content_html":38,"content_text":39,"years":20,"createdAt":40,"updatedAtISO":41,"postedAtISO":42,"hasSalary":14,"salaryMin":43,"salaryMax":44,"currency":45,"schema":46},"bb51e472ce46f863270fe0d0ef727587fa3eeff5603f3e271901ef59067901e9","lead-public-relations-at-klaviyo-7e3d2f71e7","Lead, Public Relations","Boston","United States",[16],"\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>\u003Cstrong>About the team and role:\u003C/strong>\u003C/p>\n\u003Cp>We're looking for a Public Relations Lead who's always plugged into what's trending. Someone who knows which brand's marketing is having a moment, which campaign just went viral, and what CMOs are talking about right now. And already thinking about how to insert Klaviyo into that conversation. You'll tell that story to brand marketers, CMOs, and the customers we serve. You'll be responsible for building out our biggest research moments including Black Friday/Cyber Monday and quarterly reports on the trends marketers care about most. This is a role for someone who's fully entrenched in what good marketing looks like, quick to newsjack a great campaign, and driven to build the story so our customers see the role Klaviyo can play in it too.\u003C/p>\n\u003Ch4>\u003Cstrong>How You’ll Make a Difference:\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>Run the press office day-to-day in partnership with our PR agencies, proactively pitching stories, securing high-impact coverage, and building relationships with reporters and influencers across marketing, retail, and commerce.\u003C/li>\n\u003Cli>Keep a close pulse on marketing, commerce, and the broader news cycle — know what's trending, move fast to newsjack the moments worth jumping on, and draft exec statements and comments that can go out same-day.\u003C/li>\n\u003Cli>\u003Cstrong>I\u003C/strong>dentify and secure speaker opportunities at key events and award opportunities to amplify Klaviyo’s thought leaders. \u003C/li>\n\u003Cli>Drive thought leadership programs for our CMO and other key executives, developing compelling points of view and identifying opportunities to build their presence in market\u003C/li>\n\u003Cli>Partner with Customer Marketing to find the customers with the most compelling stories for press.\u003C/li>\n\u003Cli>Own our thought leadership research arm, the stake-in-the-ground research that fuels our storytelling, from shaping our BFCM story each year to planning what research we'll publish every quarter.\u003C/li>\n\u003Cli>Bring the creative energy to our biggest moments like K:BOS and K:LDN: get press to the event, organize panelists, and build the brand story around it.\u003C/li>\n\u003Cli>Use and build AI tools to automate and speed up the team's workflows\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who You Are: \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>A genuine, active interest in marketing and culture\u003C/li>\n\u003Cli>Deep relationships with reporters covering marketing, retail, and commerce, and familiarity with emerging channels and influencers.\u003C/li>\n\u003Cli>Experience running a press office and moving fast — comfortable making the call on what's newsworthy without waiting for direction.\u003C/li>\n\u003Cli>Excellent writing skills, with the ability to turn research and trends into sharp, pitchable narratives and exec talking points.\u003C/li>\n\u003Cli>Experience partnering with executives on thought leadership — shaping their point of view and building their presence in market.\u003C/li>\n\u003Cli>Comfortable using AI tools to move faster, with a collaborative, self-starter mindset who can run with ideas and execute.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Education and Experience:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field, or equivalent practical experience\u003C/li>\n\u003Cli>8+ years of relevant experience in public relations, communications, media relations, or a related field, including experience in-house and/or at an agency\u003C/li>\n\u003Cli>Experience supporting marketing, retail, ecommerce, technology, or other relevant consumer-facing industries preferred\u003C/li>\n\u003Cli>Demonstrated experience running media relations programs, securing earned media coverage, and developing thought leadership and research-driven communications\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$132,000—$198,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the team and role: We're looking for a Public Relations Lead who's always plugged into what's trending. Someone who knows which brand's marketing is having a moment, which campaign just went viral, and what CMOs are talking about right now. And already thinking about how to insert Klaviyo into that conversation. You'll tell that story to brand marketers, CMOs, and the customers we serve. You'll be responsible for building out our biggest research moments including Black Friday/Cyber Monday and quarterly reports on the trends marketers care about most. This is a role for someone who's fully entrenched in what good marketing looks like, quick to newsjack a great campaign, and driven to build the story so our customers see the role Klaviyo can play in it too. How You’ll Make a Difference: Run the press office day-to-day in partnership with our PR agencies, proactively pitching stories, securing high-impact coverage, and building relationships with reporters and influencers across marketing, retail, and commerce. Keep a close pulse on marketing, commerce, and the broader news cycle — know what's trending, move fast to newsjack the moments worth jumping on, and draft exec statements and comments that can go out same-day. I dentify and secure speaker opportunities at key events and award opportunities to amplify Klaviyo’s thought leaders. Drive thought leadership programs for our CMO and other key executives, developing compelling points of view and identifying opportunities to build their presence in market Partner with Customer Marketing to find the customers with the most compelling stories for press. Own our thought leadership research arm, the stake-in-the-ground research that fuels our storytelling, from shaping our BFCM story each year to planning what research we'll publish every quarter. Bring the creative energy to our biggest moments like K:BOS and K:LDN: get press to the event, organize panelists, and build the brand story around it. Use and build AI tools to automate and speed up the team's workflows Who You Are: A genuine, active interest in marketing and culture Deep relationships with reporters covering marketing, retail, and commerce, and familiarity with emerging channels and influencers. Experience running a press office and moving fast — comfortable making the call on what's newsworthy without waiting for direction. Excellent writing skills, with the ability to turn research and trends into sharp, pitchable narratives and exec talking points. Experience partnering with executives on thought leadership — shaping their point of view and building their presence in market. Comfortable using AI tools to move faster, with a collaborative, self-starter mindset who can run with ideas and execute. Education and Experience: Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field, or equivalent practical experience 8+ years of relevant experience in public relations, communications, media relations, or a related field, including experience in-house and/or at an agency Experience supporting marketing, retail, ecommerce, technology, or other relevant consumer-facing industries preferred Demonstrated experience running media relations programs, securing earned media coverage, and developing thought leadership and research-driven communications Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $132,000—$198,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).",1789697944000,"2026-09-18 04:22:06","2026-09-17T13:42:43-04:00",132000,198000,"USD",{"jsonldValid":14,"jsonld":28},{"id":48,"slug":49,"title":34,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":50,"country":51,"remote":14,"employmentType":52,"department":17,"content_html":38,"content_text":39,"years":20,"createdAt":40,"updatedAtISO":41,"postedAtISO":53,"hasSalary":14,"salaryMin":43,"salaryMax":44,"currency":54,"schema":55},"be6dbf171c9b2d7258cf6c630835188f69b06a2e9ad9a851082bba72f0d84966","lead-public-relations-at-klaviyo-9efefbe9b9","San Francisco","Canada",[16],"2026-09-17T13:42:45-04:00","CAD",{"jsonldValid":14,"jsonld":28},{"id":57,"slug":58,"title":59,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":50,"country":51,"remote":14,"employmentType":60,"department":61,"content_html":62,"content_text":63,"years":20,"createdAt":40,"updatedAtISO":64,"postedAtISO":65,"hasSalary":14,"salaryMin":66,"salaryMax":67,"currency":54,"schema":68},"9555c86ecb8e08f840321875780b9ff89eaf530c9801751c545531e99b4b62b4","order-to-cash-track-lead-finance-engineering-at-klaviyo-812096dbc3","Order to Cash Track Lead, Finance Engineering",[16],"Finance","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>At Klaviyo, we know that building a great company starts with building a great team. We welcome candidates from a wide range of backgrounds and experiences, and we care as much about your trajectory and potential as we do about direct, one‑to‑one matches with every requirement.\u003C/p>\n\u003Cp>\u003Cstrong>About the team\u003C/strong>\u003C/p>\n\u003Cp>Klaviyo went public in 2023 and is scaling fast. This is a rare chance to lead and build the Order to Cash (O2C) foundation for a company at this inflection point. The Finance Technology Systems team is part of G&A Systems within Global Technology Solutions (GTS). This group designs, operates, and continually improves the applications and workflows that power how Klaviyo manages money, risk, and financial reporting at scale.\u003C/p>\n\u003Cp>The team partners closely with Finance, Accounting, Tax, Treasury, FP&A, Procurement, and Internal Audit, as well as adjacent technology teams like Corporate IT, Data, and GTM Systems, to ensure our back‑office stack is reliable, well‑integrated, compliant, and ready for a public, AI‑forward SaaS business. We own the roadmap, health, and governance of platforms including our ERP and financial systems (e.g., NetSuite/Oracle), procure‑to‑pay (e.g., Coupa), revenue and billing systems, and related integrations and automation.\u003C/p>\n\u003Cp>This role reports to the Director, G&A Systems and leads the team responsible for Finance Technology Solutions across Klaviyo.\u003C/p>\n\u003Cp>\u003Cstrong>What You'll Do\u003C/strong>\u003C/p>\n\u003Cp>As the Order to Cash (O2C) Lead, Finance Systems, you will be the accountable technology leader for Klaviyo’s O2C application landscape and core financial workflows. You will lead Enterprise and International Expansion capabilities that will provide revenue uplift for Klaviyo.\u003C/p>\n\u003Cp>\u003Cstrong>Own the O2C track\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Execute on the roadmap for Klaviyo’s O2C stack aligned to the company priorities by translating business requirements into functional and technical design. Bring first principles thinking to your design.\u003C/li>\n\u003Cli>Integrate CPQ to NetSuite and ensure that all Enterprise capabilities are delivered with scale.\u003C/li>\n\u003Cli>Look at O2C systems landscape and provide recommendations to set Klaviyo for the future\u003C/li>\n\u003Cli>Ensure we deliver with the highest code quality by thoroughly thinking through test cases and applying rigorous build and test.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Own SOX, controls, and audit readiness for Finance systems\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Own the design, implementation, and operation of IT General Controls (ITGCs) and other key controls across O2C applications, in partnership with Internal Audit, Security, and external auditors.\u003C/li>\n\u003Cli>Continually simplify and automate controls and evidence collection so audits are reliable and predictable, with fewer deficiencies and lower friction for Finance and GTS teams.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Drive AI-native transformation across Finance \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Lead Klaviyo's push to make Finance one of the most automated, insight-driven functions in the company. You'll identify and deliver high-value AI use cases across the O2C workflow. \u003C/li>\n\u003Cli>You'll partner directly with Klaviyo's AI and data platform teams and Finance Engineering  to embed AI into core Finance processes with clear guardrails, measurable productivity gains, and the rigor expected of a public company. This isn't a future-state vision, it's work already underway, and you'll own it from a Product standpoint.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Design and optimize core Finance processes and systems\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Have a leader mindset and partner with Controllership, Tax, Treasury  leaders to improve and continuously refine end‑to‑end O2C workflows ensuring systems and processes are tightly aligned.\u003C/li>\n\u003Cli>Ensure our ERP and other SaaS O2C applications are configured, integrated, and operated to support accurate, timely close, scalable revenue and billing, and high‑quality financial data that downstream teams can trust.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Act as a strategic partner and communicator\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Serve as the primary technology partner for Controller, and Finance leadership team on systems, data, and process topics; \u003C/li>\n\u003Cli>As needed, represent Finance Technology Systems in executive forums, planning cycles, and cross‑functional initiatives, ensuring O2C needs are anticipated and built into wider GTS and company roadmaps.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who You Are\u003C/strong>\u003C/p>\n\u003Cp>You've spent your career at the intersection of Finance and Technology and you've moved beyond just keeping systems running. You think in product design, roadmaps, outcomes, and partnerships. You know what a well-run O2C  function looks like, and you know how to build one.\u003C/p>\n\u003Cp>You've worked in  teams through real complexity: ERP and other transformations, SOX audits, billing system overhauls, or the messy work of integrating Finance systems across a growing company. You don't need a perfect environment to do great work, you create structure where there isn't any, and you bring Finance and engineering stakeholders along with you.\u003C/p>\n\u003Cp>Specifically, you likely bring:\u003C/p>\n\u003Cul>\n\u003Cli>10+ years in enterprise or business systems, with meaningful ownership of Finance technology at a tech or SaaS company; 4+ years in O2C, responsible for order-to cash\u003C/li>\n\u003Cli>Understanding  of practical SOX ITGC experience and a clean track record working with Internal Audit and external auditors\u003C/li>\n\u003Cli>Solid understanding of enterprise-led growth, international expansion and system features required to enable moving upmarket\u003C/li>\n\u003Cli>Hands-on in  ERP and Finance application architecture (NetSuite/Oracle, Avalara, Zuora, or similar), integration patterns, and how Finance data flows across a modern tech stack\u003C/li>\n\u003Cli>Deliver business outcomes by partnering  strong engineering team with AI build-first mentality \u003C/li>\n\u003Cli>Personally built or scaled AI and automation in Finance workflows - reconciliations, invoice processing, forecasting prep and can speak to what worked and what didn't\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$140,000—$210,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, we know that building a great company starts with building a great team. We welcome candidates from a wide range of backgrounds and experiences, and we care as much about your trajectory and potential as we do about direct, one‑to‑one matches with every requirement. About the team Klaviyo went public in 2023 and is scaling fast. This is a rare chance to lead and build the Order to Cash (O2C) foundation for a company at this inflection point. The Finance Technology Systems team is part of G&A Systems within Global Technology Solutions (GTS). This group designs, operates, and continually improves the applications and workflows that power how Klaviyo manages money, risk, and financial reporting at scale. The team partners closely with Finance, Accounting, Tax, Treasury, FP&A, Procurement, and Internal Audit, as well as adjacent technology teams like Corporate IT, Data, and GTM Systems, to ensure our back‑office stack is reliable, well‑integrated, compliant, and ready for a public, AI‑forward SaaS business. We own the roadmap, health, and governance of platforms including our ERP and financial systems (e.g., NetSuite/Oracle), procure‑to‑pay (e.g., Coupa), revenue and billing systems, and related integrations and automation. This role reports to the Director, G&A Systems and leads the team responsible for Finance Technology Solutions across Klaviyo. What You'll Do As the Order to Cash (O2C) Lead, Finance Systems, you will be the accountable technology leader for Klaviyo’s O2C application landscape and core financial workflows. You will lead Enterprise and International Expansion capabilities that will provide revenue uplift for Klaviyo. Own the O2C track Execute on the roadmap for Klaviyo’s O2C stack aligned to the company priorities by translating business requirements into functional and technical design. Bring first principles thinking to your design. Integrate CPQ to NetSuite and ensure that all Enterprise capabilities are delivered with scale. Look at O2C systems landscape and provide recommendations to set Klaviyo for the future Ensure we deliver with the highest code quality by thoroughly thinking through test cases and applying rigorous build and test. Own SOX, controls, and audit readiness for Finance systems Own the design, implementation, and operation of IT General Controls (ITGCs) and other key controls across O2C applications, in partnership with Internal Audit, Security, and external auditors. Continually simplify and automate controls and evidence collection so audits are reliable and predictable, with fewer deficiencies and lower friction for Finance and GTS teams. Drive AI-native transformation across Finance Lead Klaviyo's push to make Finance one of the most automated, insight-driven functions in the company. You'll identify and deliver high-value AI use cases across the O2C workflow. You'll partner directly with Klaviyo's AI and data platform teams and Finance Engineering to embed AI into core Finance processes with clear guardrails, measurable productivity gains, and the rigor expected of a public company. This isn't a future-state vision, it's work already underway, and you'll own it from a Product standpoint. Design and optimize core Finance processes and systems Have a leader mindset and partner with Controllership, Tax, Treasury leaders to improve and continuously refine end‑to‑end O2C workflows ensuring systems and processes are tightly aligned. Ensure our ERP and other SaaS O2C applications are configured, integrated, and operated to support accurate, timely close, scalable revenue and billing, and high‑quality financial data that downstream teams can trust. Act as a strategic partner and communicator Serve as the primary technology partner for Controller, and Finance leadership team on systems, data, and process topics; As needed, represent Finance Technology Systems in executive forums, planning cycles, and cross‑functional initiatives, ensuring O2C needs are anticipated and built into wider GTS and company roadmaps. Who You Are You've spent your career at the intersection of Finance and Technology and you've moved beyond just keeping systems running. You think in product design, roadmaps, outcomes, and partnerships. You know what a well-run O2C function looks like, and you know how to build one. You've worked in teams through real complexity: ERP and other transformations, SOX audits, billing system overhauls, or the messy work of integrating Finance systems across a growing company. You don't need a perfect environment to do great work, you create structure where there isn't any, and you bring Finance and engineering stakeholders along with you. Specifically, you likely bring: 10+ years in enterprise or business systems, with meaningful ownership of Finance technology at a tech or SaaS company; 4+ years in O2C, responsible for order-to cash Understanding of practical SOX ITGC experience and a clean track record working with Internal Audit and external auditors Solid understanding of enterprise-led growth, international expansion and system features required to enable moving upmarket Hands-on in ERP and Finance application architecture (NetSuite/Oracle, Avalara, Zuora, or similar), integration patterns, and how Finance data flows across a modern tech stack Deliver business outcomes by partnering strong engineering team with AI build-first mentality Personally built or scaled AI and automation in Finance workflows - reconciliations, invoice processing, forecasting prep and can speak to what worked and what didn't Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $140,000—$210,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).","2026-09-18 04:22:09","2026-09-17T14:00:49-04:00",140000,210000,{"jsonldValid":14,"jsonld":28},{"id":70,"slug":71,"title":59,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":35,"country":36,"remote":14,"employmentType":72,"department":61,"content_html":62,"content_text":63,"years":20,"createdAt":40,"updatedAtISO":64,"postedAtISO":65,"hasSalary":14,"salaryMin":66,"salaryMax":67,"currency":45,"schema":73},"94c0e7feb650723e21af5330bddca3bb5bda5cb4b2cad150b0a66fb0900daaed","order-to-cash-track-lead-finance-engineering-at-klaviyo-aca5382de4",[16],{"jsonldValid":14,"jsonld":28},{"id":75,"slug":76,"title":77,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":50,"country":51,"remote":14,"employmentType":78,"department":17,"content_html":79,"content_text":80,"years":20,"createdAt":40,"updatedAtISO":41,"postedAtISO":81,"hasSalary":14,"salaryMin":82,"salaryMax":83,"currency":54,"schema":84},"83e426f33cf5e1c0b5d96924a787caad2523ef02a3f34a0899c93c00115e7fd1","senior-lead-public-relations-at-klaviyo-1dc8965e37","Senior Lead, Public Relations",[16],"\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>\u003Cstrong>Job Summary:\u003C/strong>\u003C/p>\n\u003Cp>We're looking for a Senior Public Relations Lead to join Klaviyo's growing Communications team. This is a senior role for a strategic storyteller who can turn complex product and business narratives into compelling, media-ready stories, with a focus on corporate and product communications. You'll be a critical player in building out our AI and agent story for the enterprise and help tell it as we reposition Klaviyo as the autonomous B2C CRM. You'll partner directly with our Head of Communications and work closely with our C-suite, especially our Chief Product Officer, to bring these stories to life in unique and compelling ways that go beyond traditional media.\u003C/p>\n\n\u003Ch4>\u003Cstrong>How You’ll Make a Difference:\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Own PR across corporate and product communications\u003C/strong>, aligning media strategy and messaging with company goals, product launches, and business milestones. \u003C/li>\n\u003Cli>\u003Cstrong>Drive media engagement \u003C/strong>across business, tech, trade and broadcast.  Proactively pitch stories, build relationships with media, and secure standout coverage while finding creative, non-traditional ways to tell our story too.\u003C/li>\n\u003Cli>\u003Cstrong>Develop executive thought leadership programs\u003C/strong>: shape unique points of view, craft messaging and soundbites, grow executive presence on LinkedIn, and secure top-tier speaking and media opportunities for our C-suite - especially our Chief Product Officer but also supporting programs for our CTO, CMO and on occasion co-CEOs and CFO. \u003C/li>\n\u003Cli>\u003Cstrong>Own and evolve Klaviyo's agent story:\u003C/strong> build a distinctive point of view that sets Klaviyo’s agents apart to help position Klaviyo as a leader in the agent and AI space. \u003C/li>\n\u003Cli>\u003Cstrong>Lead data-driven narrative development:\u003C/strong> Collaborate with product, marketing, and analytics teams to surface insights from Klaviyo’s platform and turn them into compelling narratives and media angles.\u003C/li>\n\u003Cli>\u003Cstrong>Manage PR agencies\u003C/strong>: Lead our relationship with our US and European PR agencies \u003C/li>\n\u003Cli>\u003Cstrong>Support and train spokespeople\u003C/strong>: providing message development, prep, and coaching for interviews, and speaking engagements.\u003C/li>\n\u003Cli>You'll also partner cross-functionally - especially with Product Marketing, Investor Relations, Content, Internal Comms - to identify timely, relevant stories and ensure our messaging is consistent, clear, and media-ready.\u003C/li>\n\u003Cli>Work closely with the content team on reactive blog posts responding to industry news\u003C/li>\n\u003Cli>Use and build AI tools to automate and speed up the team's workflows\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Who You Are:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Proven ability to secure standout coverage across top-tier business, technology, trade, and broadcast outlets\u003C/li>\n\u003Cli>Deep experience partnering directly with senior executives on media opportunities, speaking engagements, messaging, and thought leadership\u003C/li>\n\u003Cli>Strong ability to translate complex technical products, data, and business concepts into clear, compelling, media-ready narratives\u003C/li>\n\u003Cli>Strategic and creative thinker with exceptional writing and communication skills, and the ability to move seamlessly between strategy and hands-on execution\u003C/li>\n\u003Cli>Deep understanding of how corporate and product communications intersect, with the ability to bring both together through compelling, integrated storytelling\u003C/li>\n\u003Cli>Strong relationship builder who can effectively influence and collaborate with senior leaders, cross-functional partners, media, and external agencies\u003C/li>\n\u003Cli>Comfortable operating with a high degree of ownership and autonomy in a fast-paced environment where priorities and business needs can evolve quickly\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Education and Experience:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field, or equivalent practical experience.\u003C/li>\n\u003Cli>10+ years of relevant experience in public relations, corporate communications, media relations, or a related field, including experience in-house and/or at an agency.\u003C/li>\n\u003Cli>Experience supporting technology, SaaS, B2B, or other high-growth companies strongly preferred.\u003C/li>\n\u003Cli>Demonstrated experience developing corporate and product communications strategies, partnering with senior executives, and leading high-impact media and thought leadership programs.\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$152,000—$228,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Job Summary: We're looking for a Senior Public Relations Lead to join Klaviyo's growing Communications team. This is a senior role for a strategic storyteller who can turn complex product and business narratives into compelling, media-ready stories, with a focus on corporate and product communications. You'll be a critical player in building out our AI and agent story for the enterprise and help tell it as we reposition Klaviyo as the autonomous B2C CRM. You'll partner directly with our Head of Communications and work closely with our C-suite, especially our Chief Product Officer, to bring these stories to life in unique and compelling ways that go beyond traditional media. How You’ll Make a Difference: Own PR across corporate and product communications , aligning media strategy and messaging with company goals, product launches, and business milestones. Drive media engagement across business, tech, trade and broadcast. Proactively pitch stories, build relationships with media, and secure standout coverage while finding creative, non-traditional ways to tell our story too. Develop executive thought leadership programs : shape unique points of view, craft messaging and soundbites, grow executive presence on LinkedIn, and secure top-tier speaking and media opportunities for our C-suite - especially our Chief Product Officer but also supporting programs for our CTO, CMO and on occasion co-CEOs and CFO. Own and evolve Klaviyo's agent story: build a distinctive point of view that sets Klaviyo’s agents apart to help position Klaviyo as a leader in the agent and AI space. Lead data-driven narrative development: Collaborate with product, marketing, and analytics teams to surface insights from Klaviyo’s platform and turn them into compelling narratives and media angles. Manage PR agencies : Lead our relationship with our US and European PR agencies Support and train spokespeople : providing message development, prep, and coaching for interviews, and speaking engagements. You'll also partner cross-functionally - especially with Product Marketing, Investor Relations, Content, Internal Comms - to identify timely, relevant stories and ensure our messaging is consistent, clear, and media-ready. Work closely with the content team on reactive blog posts responding to industry news Use and build AI tools to automate and speed up the team's workflows Who You Are: Proven ability to secure standout coverage across top-tier business, technology, trade, and broadcast outlets Deep experience partnering directly with senior executives on media opportunities, speaking engagements, messaging, and thought leadership Strong ability to translate complex technical products, data, and business concepts into clear, compelling, media-ready narratives Strategic and creative thinker with exceptional writing and communication skills, and the ability to move seamlessly between strategy and hands-on execution Deep understanding of how corporate and product communications intersect, with the ability to bring both together through compelling, integrated storytelling Strong relationship builder who can effectively influence and collaborate with senior leaders, cross-functional partners, media, and external agencies Comfortable operating with a high degree of ownership and autonomy in a fast-paced environment where priorities and business needs can evolve quickly Education and Experience: Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field, or equivalent practical experience. 10+ years of relevant experience in public relations, corporate communications, media relations, or a related field, including experience in-house and/or at an agency. Experience supporting technology, SaaS, B2B, or other high-growth companies strongly preferred. Demonstrated experience developing corporate and product communications strategies, partnering with senior executives, and leading high-impact media and thought leadership programs. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $152,000—$228,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).","2026-09-17T14:01:32-04:00",152000,228000,{"jsonldValid":14,"jsonld":28},{"id":86,"slug":87,"title":77,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":35,"country":36,"remote":14,"employmentType":88,"department":17,"content_html":79,"content_text":80,"years":20,"createdAt":40,"updatedAtISO":41,"postedAtISO":89,"hasSalary":14,"salaryMin":82,"salaryMax":83,"currency":45,"schema":90},"dbcd502a2545fc78373d774c0a678c6dc71ad46e3cf41a178343a353cc08f514","senior-lead-public-relations-at-klaviyo-8b41835a34",[16],"2026-09-17T14:01:29-04:00",{"jsonldValid":14,"jsonld":28},1789910278620]