[{"data":1,"prerenderedAt":109},["ShallowReactive",2],{"$fsMORgHvTW8jYZ9udqaICds2MJoO0f50Vo1mX2Evx1EE":3,"$f9s3qXkI7t71YTuJ3DjxMayIkidETjZulK6a0o602UbU":28},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":26},"cc12d7f1a75ae71915db0099fd72c0be1711abac15755121d26f6d96349168a9","enterprise-customer-success-manager-at-steer-c372ad1c1b","Enterprise Customer Success Manager","Steer","https://logo.clearbit.com/steercrm.com","Everything shop owners need to grow & build lasting relationships—a best-in-class scheduler and CRM—all in one platform.","Software Development","United States (Remote)","United States",true,[16],"Full-time","Customer Success","\u003Cp>Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u003C/p>\n\u003Cp>Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. \u003Cbr>\u003Cbr>\u003C/p>\u003Ch4>\u003Cstrong>About the Role\u003C/strong>\u003C/h4>\n\u003Cp>As an Enterprise Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high-energy team, your mission is to drive executive alignment, lead QBRs, and coordinate cross-functional initiatives to ensure our most important customers are retained and positioned for expansion. Beyond managing your book, you will help shape the future of Enterprise CS at Steer—building the strategic playbooks and defining how we support complex accounts at scale.\u003C/p>\n\u003Ch4>\u003Cstrong>You Are\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\u003Cstrong>An Expert Relationship Builder:\u003C/strong> You are a strategic, proactive account owner who can build deep trust with both C-suite executives and day-to-day operational contacts.\u003C/li>\n\u003Cli>\u003Cstrong>Comfortable with Complexity:\u003C/strong> You thrive when managing large, multi-location customers with competing priorities, high expectations, and multi-stakeholder dynamics.\u003C/li>\n\u003Cli>\u003Cstrong>A Structure Builder:\u003C/strong> You are energized by the \"grey area\" and love building order out of chaos. You want to help design the playbook for strategic accounts, not just execute an existing one.\u003C/li>\n\u003Cli>\u003Cstrong>Commercially Minded & Composed:\u003C/strong> You are highly organized, focused on driving business value, and able to remain calm under pressure while balancing customer advocacy with internal capacity.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>You Will\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Own the Enterprise Lifecycle:\u003C/strong> Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.\u003C/li>\n\u003Cli>\u003Cstrong>Build the Strategic Playbook:\u003C/strong> Help design Steer's enterprise CS framework, defining how we proactively support and scale our highest-value accounts.\u003C/li>\n\u003Cli>\u003Cstrong>Champion Cross-Functional Alignment:\u003C/strong> Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and translate customer feedback into internal action plans.\u003C/li>\n\u003Cli>\u003Cstrong>Mitigate Risk & Drive Growth:\u003C/strong> Create clear account plans for top-tier accounts to give the broader team visibility into enterprise health, revenue risks (GRR), and net revenue opportunities (NRR).\u003C/li>\n\u003Cli>\u003Cstrong>Streamline Executions:\u003C/strong> Lead smooth onboarding transitions, coordinate reporting and campaign strategies, and resolve complex issues before they become urgent.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>You Have\u003C/strong>\u003C/h4>\n\u003Ch4>\u003Cstrong>Must Have\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Enterprise Mastery:\u003C/strong> 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally multi-location or enterprise-scale).\u003C/li>\n\u003Cli>\u003Cstrong>Commercial Acumen:\u003C/strong> A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to boost NRR.\u003C/li>\n\u003Cli>\u003Cstrong>Executive Communication:\u003C/strong> Exceptional presentation, project management, and relationship skills, with the ability to command a room of executive stakeholders.\u003C/li>\n\u003Cli>\u003Cstrong>Lifecycle Oversight:\u003C/strong> Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Industry Experience:\u003C/strong> Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models.\u003C/li>\n\u003Cli>\u003Cstrong>CS Ecosystem Tech:\u003C/strong> Experience using HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms.\u003C/li>\n\u003Cli>\u003Cstrong>Playbook Design:\u003C/strong> Prior experience assisting with customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>Interview Process\u003C/strong>\u003C/h4>\n\u003Cp>\u003Cstrong>1. Initial Screen\u003C/strong> – 30 min with Lead Recruiter\u003C/p>\n\u003Cp>\u003Cstrong>2. Hiring Manager Interview\u003C/strong> – 45 min with Head of Success\u003C/p>\n\u003Cp>\u003Cstrong>3. Case Study Presentation\u003C/strong> – 60 min Assignment\u003C/p>\n\u003Cp>\u003Cstrong>4. Peer Interview\u003C/strong> – 30 min with Sr. CSM\u003C/p>\n\u003Cp>\u003Cstrong>    Problem Solving Exercise\u003C/strong> – 60 min with Head of People\u003C/p>\n\u003Cp>\u003Cstrong>5. Reference Checks\u003C/strong>\u003C/p>\n\u003Cp>\u003Cem>*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.\u003C/em>\u003C/p>\n\u003Ch4> \u003C/h4>\n\u003Ch4>\u003Cstrong>We Offer\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>100% remote work environment\u003C/li>\n\u003Cli>Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)\u003C/li>\n\u003Cli>Equity package\u003C/li>\n\u003Cli>Flexible PTO with a 15-day minimum\u003C/li>\n\u003Cli>Generous Parental Leave\u003C/li>\n\u003Cli>FSA and HSA options\u003C/li>\n\u003Cli>401(k)\u003C/li>\n\u003Cli>Growth & Wellness Stipend\u003C/li>\n\u003Cli>WFH Equipment\u003C/li>\n\u003Cli>Chance to work with the latest technology\u003C/li>\n\u003Cli>A collaborative, high-ownership culture with clear opportunities for career growth\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Why Join Steer?\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \u003C/p>\n\u003Cp>Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u003C/p>\n\u003Cp>Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cbr>\u003Cbr>We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u003C/p>\n\u003Cp>Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.\u003Cbr>\u003Cbr>\u003C/p>","Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\nSteer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role\nAs an Enterprise Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high-energy team, your mission is to drive executive alignment, lead QBRs, and coordinate cross-functional initiatives to ensure our most important customers are retained and positioned for expansion. Beyond managing your book, you will help shape the future of Enterprise CS at Steer—building the strategic playbooks and defining how we support complex accounts at scale.\nYou Are\n\nAn Expert Relationship Builder: You are a strategic, proactive account owner who can build deep trust with both C-suite executives and day-to-day operational contacts.\nComfortable with Complexity: You thrive when managing large, multi-location customers with competing priorities, high expectations, and multi-stakeholder dynamics.\nA Structure Builder: You are energized by the \"grey area\" and love building order out of chaos. You want to help design the playbook for strategic accounts, not just execute an existing one.\nCommercially Minded & Composed: You are highly organized, focused on driving business value, and able to remain calm under pressure while balancing customer advocacy with internal capacity.\n\nYou Will\n\nOwn the Enterprise Lifecycle: Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.\nBuild the Strategic Playbook: Help design Steer's enterprise CS framework, defining how we proactively support and scale our highest-value accounts.\nChampion Cross-Functional Alignment: Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and translate customer feedback into internal action plans.\nMitigate Risk & Drive Growth: Create clear account plans for top-tier accounts to give the broader team visibility into enterprise health, revenue risks (GRR), and net revenue opportunities (NRR).\nStreamline Executions: Lead smooth onboarding transitions, coordinate reporting and campaign strategies, and resolve complex issues before they become urgent.\n\nYou Have\nMust Have\n\nEnterprise Mastery: 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally multi-location or enterprise-scale).\nCommercial Acumen: A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to boost NRR.\nExecutive Communication: Exceptional presentation, project management, and relationship skills, with the ability to command a room of executive stakeholders.\nLifecycle Oversight: Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.\n\nNice to Have\n\nIndustry Experience: Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models.\nCS Ecosystem Tech: Experience using HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms.\nPlaybook Design: Prior experience assisting with customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch.\n\nInterview Process\n1. Initial Screen – 30 min with Lead Recruiter\n2. Hiring Manager Interview – 45 min with Head of Success\n3. Case Study Presentation – 60 min Assignment\n4. Peer Interview – 30 min with Sr. CSM\n    Problem Solving Exercise – 60 min with Head of People\n5. Reference Checks\n*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.\n \nWe Offer\n\n100% remote work environment\nMedical, Dental, and Vision insurance within 30 days (100% employer-paid medical)\nEquity package\nFlexible PTO with a 15-day minimum\nGenerous Parental Leave\nFSA and HSA options\n401(k)\nGrowth & Wellness Stipend\nWFH Equipment\nChance to work with the latest technology\nA collaborative, high-ownership culture with clear opportunities for career growth\n\n\nWhy Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \nHere, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\nJoin Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\nOur hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.",0,1785468454000,"2026-07-31 05:28:15","2026-07-29T12:39:22.000Z",false,"USD",{"jsonldValid":24,"jsonld":27},"",{"jobs":29},[30,43,52,61,78,93],{"id":31,"slug":32,"title":33,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":34,"country":13,"remote":24,"employmentType":35,"department":36,"content_html":37,"content_text":38,"years":20,"createdAt":39,"updatedAtISO":40,"postedAtISO":41,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":42},"44971e94c91c8cfb2f38abff6c745036bfc0c0f505f86ffce493805e4c6f8be6","manager-of-sales-at-steer-8e92a1f21b","Manager of Sales","Waltham",[16],"Sales","\u003Cp>Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u003C/p>\n\u003Cp>Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. \u003Cbr>\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>About The Role\u003C/strong>\u003C/p>\n\u003Cp>Steer is building one of the fastest-growing GTM engines in automotive SaaS, and we’re looking for a Manager of Sales to lead from the front. This is a high-impact leadership role sitting at the intersection of pipeline generation and revenue conversion — you’ll own both the BDR and AE motion, or come in strong on one side with a genuine hunger to master both.\u003C/p>\n\u003Cp>This is a hands-on job. You’ll be listening to calls, coaching in real time, running blitzes, and building a team that wants to get better every day. You know the math of sales, you coach off data, and you’re interested in how AI tools can make your reps sharper and faster.\u003C/p>\n\u003Cp>We measure success three ways: rooftops added, MRR grown, and the success of your reps.\u003C/p>\n\n\u003Cp>\u003Cstrong>This role is hybrid, 3 days per week in our Waltham, MA office, and reports to our Head of Sales.\u003C/strong>\u003C/p>\n\n\u003Cp>\u003Cstrong>You Will:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Lead & Develop the Team:\u003C/strong> Hire, onboard, and develop strong BDR and AE talent. Build a culture of accountability, learning, and high performance. Track rep progression and create clear paths from BDR to AE.\u003C/li>\n\u003Cli>\u003Cstrong>Coach With Data:\u003C/strong> Use activity metrics, conversion rates, connect rates, and pipeline data to pinpoint where each rep needs to improve. Run daily and weekly call reviews, role-plays, and live coaching sessions.\u003C/li>\n\u003Cli>\u003Cstrong>Own the Full Funnel:\u003C/strong> Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes.\u003C/li>\n\u003Cli>\u003Cstrong>Build & Maintain the Playbook:\u003C/strong> Working with Sales Enablement, create and keep updating the Sales Playbook covering prospecting, cold calling, objection handling, and closing in our vertical.\u003C/li>\n\u003Cli>\u003Cstrong>Use AI Tools:\u003C/strong> Bring AI into your team’s workflow where it helps, whether that’s call intelligence, outreach personalization, pipeline forecasting, or rep coaching.\u003C/li>\n\u003Cli>\u003Cstrong>Operate Strategically:\u003C/strong> Work with Marketing, RevOps, and Sales Leadership to align the team with company priorities. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>You Have:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Must Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>3–5+ years in B2B SaaS sales, with at least 2+ years in a sales management role\u003C/li>\n\u003Cli>Experience managing BDRs, AEs, or both, or strong experience on one side and readiness to own the full funnel\u003C/li>\n\u003Cli>A player-coach mentality. You lead by example and will pick up the phone to show a rep how it’s done\u003C/li>\n\u003Cli>A data-driven coaching approach. You know your conversion rates, activity benchmarks, and where each rep is winning or losing\u003C/li>\n\u003Cli>Strong communication. You give direct feedback with empathy and explain complex strategies clearly\u003C/li>\n\u003Cli>Comfort with ambiguity. You build process where none exists and don’t wait to be told what to do next\u003C/li>\n\u003Cli>Familiarity with or interest in bringing AI tools into sales workflows\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience in automotive, SMB, or blue-collar verticals\u003C/li>\n\u003Cli>Track record of promoting BDRs into closing roles\u003C/li>\n\u003Cli>Experience with high-velocity, short-cycle sales motions (2–3 day deal cycles)\u003C/li>\n\u003Cli>Familiarity with HubSpot and Nooks\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Interview Process\u003C/strong>\u003C/p>\n\u003Col>\n\u003Cli>\u003Cstrong>Initial Screen (Lead Recruiter\u003C/strong>) - 30 min\u003C/li>\n\u003Cli>\u003Cstrong>Hiring Manager Interview (Sales Manager)\u003C/strong> - 45 min\u003C/li>\n\u003Cli>\u003Cstrong>Presentation (Sales Manager, CRO)\u003C/strong> - 60 min\u003C/li>\n\u003Cli>\u003Cstrong>Direct Report Interview (Team Lead)\u003C/strong> - 15 min\u003C/li>\n\u003Cli>\u003Cstrong>Career Journey/Problem Solving Exercise (Head of People) \u003C/strong>- 60 min\u003C/li>\n\u003Cli>\u003Cstrong>Reference Checks\u003C/strong>\u003C/li>\n\u003C/ol>\n\u003Cp>\u003Cem>*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>We Offer\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Medical, Dental and Vision insurance within 30 days\u003C/li>\n\u003Cli>100% employer-paid medical insurance\u003C/li>\n\u003Cli>Equity package\u003C/li>\n\u003Cli>Flexible PTO with 15 days minimum\u003C/li>\n\u003Cli>Generous Parental Leave\u003C/li>\n\u003Cli>FSA and HSA options\u003C/li>\n\u003Cli>401(k)\u003C/li>\n\u003Cli>Learning Stipend\u003C/li>\n\u003Cli>WFH Equipment\u003C/li>\n\u003Cli>Chance to work with the latest technology\u003C/li>\n\u003Cli>A collaborative, high ownership culture\u003C/li>\n\u003Cli>Opportunities for development and career growth\u003C/li>\n\u003C/ul>\n\n\n\u003Cp>\u003Cstrong>Why Join Steer?\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \u003C/p>\n\u003Cp>Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u003C/p>\n\u003Cp>Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cbr>\u003Cbr>We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u003C/p>\n\u003Cp>Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.\u003Cbr>\u003Cbr>\u003C/p>","Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\nSteer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About The Role\nSteer is building one of the fastest-growing GTM engines in automotive SaaS, and we’re looking for a Manager of Sales to lead from the front. This is a high-impact leadership role sitting at the intersection of pipeline generation and revenue conversion — you’ll own both the BDR and AE motion, or come in strong on one side with a genuine hunger to master both.\nThis is a hands-on job. You’ll be listening to calls, coaching in real time, running blitzes, and building a team that wants to get better every day. You know the math of sales, you coach off data, and you’re interested in how AI tools can make your reps sharper and faster.\nWe measure success three ways: rooftops added, MRR grown, and the success of your reps.\n\nThis role is hybrid, 3 days per week in our Waltham, MA office, and reports to our Head of Sales.\n\nYou Will:\n\nLead & Develop the Team: Hire, onboard, and develop strong BDR and AE talent. Build a culture of accountability, learning, and high performance. Track rep progression and create clear paths from BDR to AE.\nCoach With Data: Use activity metrics, conversion rates, connect rates, and pipeline data to pinpoint where each rep needs to improve. Run daily and weekly call reviews, role-plays, and live coaching sessions.\nOwn the Full Funnel: Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes.\nBuild & Maintain the Playbook: Working with Sales Enablement, create and keep updating the Sales Playbook covering prospecting, cold calling, objection handling, and closing in our vertical.\nUse AI Tools: Bring AI into your team’s workflow where it helps, whether that’s call intelligence, outreach personalization, pipeline forecasting, or rep coaching.\nOperate Strategically: Work with Marketing, RevOps, and Sales Leadership to align the team with company priorities. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets.\n\n\nYou Have:\nMust Have\n\n3–5+ years in B2B SaaS sales, with at least 2+ years in a sales management role\nExperience managing BDRs, AEs, or both, or strong experience on one side and readiness to own the full funnel\nA player-coach mentality. You lead by example and will pick up the phone to show a rep how it’s done\nA data-driven coaching approach. You know your conversion rates, activity benchmarks, and where each rep is winning or losing\nStrong communication. You give direct feedback with empathy and explain complex strategies clearly\nComfort with ambiguity. You build process where none exists and don’t wait to be told what to do next\nFamiliarity with or interest in bringing AI tools into sales workflows\n\nNice to Have\n\nExperience in automotive, SMB, or blue-collar verticals\nTrack record of promoting BDRs into closing roles\nExperience with high-velocity, short-cycle sales motions (2–3 day deal cycles)\nFamiliarity with HubSpot and Nooks\n\n\nInterview Process\n\nInitial Screen (Lead Recruiter) - 30 min\nHiring Manager Interview (Sales Manager) - 45 min\nPresentation (Sales Manager, CRO) - 60 min\nDirect Report Interview (Team Lead) - 15 min\nCareer Journey/Problem Solving Exercise (Head of People) - 60 min\nReference Checks\n\n*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.\n\nWe Offer\n\nMedical, Dental and Vision insurance within 30 days\n100% employer-paid medical insurance\nEquity package\nFlexible PTO with 15 days minimum\nGenerous Parental Leave\nFSA and HSA options\n401(k)\nLearning Stipend\nWFH Equipment\nChance to work with the latest technology\nA collaborative, high ownership culture\nOpportunities for development and career growth\n\n\n\nWhy Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \nHere, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\nJoin Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\nOur hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.",1782358012000,"2026-06-25 05:27:27","2026-06-17T13:41:59.000Z",{"jsonldValid":24,"jsonld":27},{"id":44,"slug":45,"title":46,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":34,"country":13,"remote":24,"employmentType":47,"department":36,"content_html":48,"content_text":49,"years":20,"createdAt":39,"updatedAtISO":40,"postedAtISO":50,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":51},"f20cd03c249111593128846ddce48b88a9cd4f2ec602b587ceff6d0b7655c5b7","sr-sales-manager-at-steer-3bccdc394c","Sr. Sales Manager",[16],"\u003Cp>Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u003C/p>\n\u003Cp>Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. \u003Cbr>\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>About The Role\u003C/strong>\u003C/p>\n\u003Cp>Steer is building one of the fastest-growing GTM engines in automotive SaaS, and we’re looking for a Sr. Sales Manager to lead from the front. This is a high-impact leadership role sitting at the intersection of pipeline generation and revenue conversion — you’ll own both the BDR and AE motion, or come in strong on one side with a genuine hunger to master both.\u003C/p>\n\u003Cp>This is a hands-on job. You’ll be listening to calls, coaching in real time, running blitzes, and building a team that wants to get better every day. You know the math of sales, you coach off data, and you’re interested in how AI tools can make your reps sharper and faster.\u003C/p>\n\u003Cp>We measure success three ways: rooftops added, MRR grown, and the success of your reps.\u003C/p>\n\n\u003Cp>\u003Cstrong>This role is hybrid, 3 days per week in our Waltham, MA office, and reports to our Head of Sales.\u003C/strong>\u003C/p>\n\n\u003Cp>\u003Cstrong>You Will:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Lead & Develop the Team:\u003C/strong> Hire, onboard, and develop strong BDR and AE talent. Build a culture of accountability, learning, and high performance. Track rep progression and create clear paths from BDR to AE.\u003C/li>\n\u003Cli>\u003Cstrong>Coach With Data:\u003C/strong> Use activity metrics, conversion rates, connect rates, and pipeline data to pinpoint where each rep needs to improve. Run daily and weekly call reviews, role-plays, and live coaching sessions.\u003C/li>\n\u003Cli>\u003Cstrong>Own the Full Funnel:\u003C/strong> Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes.\u003C/li>\n\u003Cli>\u003Cstrong>Build & Maintain the Playbook:\u003C/strong> Working with Sales Enablement, create and keep updating the Sales Playbook covering prospecting, cold calling, objection handling, and closing in our vertical.\u003C/li>\n\u003Cli>\u003Cstrong>Use AI Tools:\u003C/strong> Bring AI into your team’s workflow where it helps, whether that’s call intelligence, outreach personalization, pipeline forecasting, or rep coaching.\u003C/li>\n\u003Cli>\u003Cstrong>Operate Strategically:\u003C/strong> Work with Marketing, RevOps, and Sales Leadership to align the team with company priorities. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>You Have:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Must Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>3–5+ years in B2B SaaS sales, with at least 2+ years in a sales management role\u003C/li>\n\u003Cli>Experience managing BDRs, AEs, or both, or strong experience on one side and readiness to own the full funnel\u003C/li>\n\u003Cli>A player-coach mentality. You lead by example and will pick up the phone to show a rep how it’s done\u003C/li>\n\u003Cli>A data-driven coaching approach. You know your conversion rates, activity benchmarks, and where each rep is winning or losing\u003C/li>\n\u003Cli>Strong communication. You give direct feedback with empathy and explain complex strategies clearly\u003C/li>\n\u003Cli>Comfort with ambiguity. You build process where none exists and don’t wait to be told what to do next\u003C/li>\n\u003Cli>Familiarity with or interest in bringing AI tools into sales workflows\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience in automotive, SMB, or blue-collar verticals\u003C/li>\n\u003Cli>Track record of promoting BDRs into closing roles\u003C/li>\n\u003Cli>Experience with high-velocity, short-cycle sales motions (2–3 day deal cycles)\u003C/li>\n\u003Cli>Familiarity with HubSpot and Nooks\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Interview Process\u003C/strong>\u003C/p>\n\u003Col>\n\u003Cli>\u003Cstrong>Initial Screen (Lead Recruiter\u003C/strong>) - 30 min\u003C/li>\n\u003Cli>\u003Cstrong>Hiring Manager Interview (Sales Manager)\u003C/strong> - 45 min\u003C/li>\n\u003Cli>\u003Cstrong>Presentation (Sales Manager, CRO)\u003C/strong> - 60 min\u003C/li>\n\u003Cli>\u003Cstrong>Direct Report Interview (Team Lead)\u003C/strong> - 15 min\u003C/li>\n\u003Cli>\u003Cstrong>Career Journey/Problem Solving Exercise (Head of People) \u003C/strong>- 60 min\u003C/li>\n\u003Cli>\u003Cstrong>Reference Checks\u003C/strong>\u003C/li>\n\u003C/ol>\n\u003Cp>\u003Cem>*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>We Offer\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Medical, Dental and Vision insurance within 30 days\u003C/li>\n\u003Cli>100% employer-paid medical insurance\u003C/li>\n\u003Cli>Equity package\u003C/li>\n\u003Cli>Flexible PTO with 15 days minimum\u003C/li>\n\u003Cli>Generous Parental Leave\u003C/li>\n\u003Cli>FSA and HSA options\u003C/li>\n\u003Cli>401(k)\u003C/li>\n\u003Cli>Learning Stipend\u003C/li>\n\u003Cli>WFH Equipment\u003C/li>\n\u003Cli>Chance to work with the latest technology\u003C/li>\n\u003Cli>A collaborative, high ownership culture\u003C/li>\n\u003Cli>Opportunities for development and career growth\u003C/li>\n\u003C/ul>\n\n\n\u003Cp>\u003Cstrong>Why Join Steer?\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \u003C/p>\n\u003Cp>Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u003C/p>\n\u003Cp>Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cbr>\u003Cbr>We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u003C/p>\n\u003Cp>Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.\u003Cbr>\u003Cbr>\u003C/p>","Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\nSteer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About The Role\nSteer is building one of the fastest-growing GTM engines in automotive SaaS, and we’re looking for a Sr. Sales Manager to lead from the front. This is a high-impact leadership role sitting at the intersection of pipeline generation and revenue conversion — you’ll own both the BDR and AE motion, or come in strong on one side with a genuine hunger to master both.\nThis is a hands-on job. You’ll be listening to calls, coaching in real time, running blitzes, and building a team that wants to get better every day. You know the math of sales, you coach off data, and you’re interested in how AI tools can make your reps sharper and faster.\nWe measure success three ways: rooftops added, MRR grown, and the success of your reps.\n\nThis role is hybrid, 3 days per week in our Waltham, MA office, and reports to our Head of Sales.\n\nYou Will:\n\nLead & Develop the Team: Hire, onboard, and develop strong BDR and AE talent. Build a culture of accountability, learning, and high performance. Track rep progression and create clear paths from BDR to AE.\nCoach With Data: Use activity metrics, conversion rates, connect rates, and pipeline data to pinpoint where each rep needs to improve. Run daily and weekly call reviews, role-plays, and live coaching sessions.\nOwn the Full Funnel: Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes.\nBuild & Maintain the Playbook: Working with Sales Enablement, create and keep updating the Sales Playbook covering prospecting, cold calling, objection handling, and closing in our vertical.\nUse AI Tools: Bring AI into your team’s workflow where it helps, whether that’s call intelligence, outreach personalization, pipeline forecasting, or rep coaching.\nOperate Strategically: Work with Marketing, RevOps, and Sales Leadership to align the team with company priorities. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets.\n\n\nYou Have:\nMust Have\n\n3–5+ years in B2B SaaS sales, with at least 2+ years in a sales management role\nExperience managing BDRs, AEs, or both, or strong experience on one side and readiness to own the full funnel\nA player-coach mentality. You lead by example and will pick up the phone to show a rep how it’s done\nA data-driven coaching approach. You know your conversion rates, activity benchmarks, and where each rep is winning or losing\nStrong communication. You give direct feedback with empathy and explain complex strategies clearly\nComfort with ambiguity. You build process where none exists and don’t wait to be told what to do next\nFamiliarity with or interest in bringing AI tools into sales workflows\n\nNice to Have\n\nExperience in automotive, SMB, or blue-collar verticals\nTrack record of promoting BDRs into closing roles\nExperience with high-velocity, short-cycle sales motions (2–3 day deal cycles)\nFamiliarity with HubSpot and Nooks\n\n\nInterview Process\n\nInitial Screen (Lead Recruiter) - 30 min\nHiring Manager Interview (Sales Manager) - 45 min\nPresentation (Sales Manager, CRO) - 60 min\nDirect Report Interview (Team Lead) - 15 min\nCareer Journey/Problem Solving Exercise (Head of People) - 60 min\nReference Checks\n\n*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.\n\nWe Offer\n\nMedical, Dental and Vision insurance within 30 days\n100% employer-paid medical insurance\nEquity package\nFlexible PTO with 15 days minimum\nGenerous Parental Leave\nFSA and HSA options\n401(k)\nLearning Stipend\nWFH Equipment\nChance to work with the latest technology\nA collaborative, high ownership culture\nOpportunities for development and career growth\n\n\n\nWhy Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \nHere, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\nJoin Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\nOur hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.","2026-06-17T13:41:42.000Z",{"jsonldValid":24,"jsonld":27},{"id":53,"slug":54,"title":55,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":56,"department":17,"content_html":57,"content_text":58,"years":20,"createdAt":39,"updatedAtISO":40,"postedAtISO":59,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":60},"e98460d1ce1457d41e7750517f1e4c64f782fcdfb59e075fe718e314bb8f3a32","strategic-customer-success-manager-at-steer-6cd495820b","Strategic Customer Success Manager",[16],"\u003Cp>Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u003C/p>\n\u003Cp>Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. \u003Cbr>\u003Cbr>\u003C/p>\u003Ch4>\u003Cstrong>About the Role\u003C/strong>\u003C/h4>\n\u003Cp>As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high-energy team, your mission is to drive executive alignment, lead QBRs, and coordinate cross-functional initiatives to ensure our most important customers are retained and positioned for expansion. Beyond managing your book, you will help shape the future of Enterprise CS at Steer—building the strategic playbooks and defining how we support complex accounts at scale.\u003C/p>\n\u003Ch4>\u003Cstrong>You Are\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\u003Cstrong>An Expert Relationship Builder:\u003C/strong> You are a strategic, proactive account owner who can build deep trust with both C-suite executives and day-to-day operational contacts.\u003C/li>\n\u003Cli>\u003Cstrong>Comfortable with Complexity:\u003C/strong> You thrive when managing large, multi-location customers with competing priorities, high expectations, and multi-stakeholder dynamics.\u003C/li>\n\u003Cli>\u003Cstrong>A Structure Builder:\u003C/strong> You are energized by the \"grey area\" and love building order out of chaos. You want to help design the playbook for strategic accounts, not just execute an existing one.\u003C/li>\n\u003Cli>\u003Cstrong>Commercially Minded & Composed:\u003C/strong> You are highly organized, focused on driving business value, and able to remain calm under pressure while balancing customer advocacy with internal capacity.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>You Will\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Own the Enterprise Lifecycle:\u003C/strong> Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.\u003C/li>\n\u003Cli>\u003Cstrong>Build the Strategic Playbook:\u003C/strong> Help design Steer's enterprise CS framework, defining how we proactively support and scale our highest-value accounts.\u003C/li>\n\u003Cli>\u003Cstrong>Champion Cross-Functional Alignment:\u003C/strong> Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and translate customer feedback into internal action plans.\u003C/li>\n\u003Cli>\u003Cstrong>Mitigate Risk & Drive Growth:\u003C/strong> Create clear account plans for top-tier accounts to give the broader team visibility into enterprise health, revenue risks (GRR), and net revenue opportunities (NRR).\u003C/li>\n\u003Cli>\u003Cstrong>Streamline Executions:\u003C/strong> Lead smooth onboarding transitions, coordinate reporting and campaign strategies, and resolve complex issues before they become urgent.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>You Have\u003C/strong>\u003C/h4>\n\u003Ch4>\u003Cstrong>Must Have\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Enterprise Mastery:\u003C/strong> 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally multi-location or enterprise-scale).\u003C/li>\n\u003Cli>\u003Cstrong>Commercial Acumen:\u003C/strong> A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to boost NRR.\u003C/li>\n\u003Cli>\u003Cstrong>Executive Communication:\u003C/strong> Exceptional presentation, project management, and relationship skills, with the ability to command a room of executive stakeholders.\u003C/li>\n\u003Cli>\u003Cstrong>Lifecycle Oversight:\u003C/strong> Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Industry Experience:\u003C/strong> Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models.\u003C/li>\n\u003Cli>\u003Cstrong>CS Ecosystem Tech:\u003C/strong> Experience using HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms.\u003C/li>\n\u003Cli>\u003Cstrong>Playbook Design:\u003C/strong> Prior experience assisting with customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>Interview Process\u003C/strong>\u003C/h4>\n\u003Cp>\u003Cstrong>1. Initial Screen\u003C/strong> – 30 min with Lead Recruiter\u003C/p>\n\u003Cp>\u003Cstrong>2. Hiring Manager Interview\u003C/strong> – 45 min with Head of Success\u003C/p>\n\u003Cp>\u003Cstrong>3. Case Study Presentation\u003C/strong> – 60 min Assignment\u003C/p>\n\u003Cp>\u003Cstrong>4. Peer Interview\u003C/strong> – 30 min with Sr. CSM\u003C/p>\n\u003Cp>\u003Cstrong>    Problem Solving Exercise\u003C/strong> – 60 min with Head of People\u003C/p>\n\u003Cp>\u003Cstrong>5. Reference Checks\u003C/strong>\u003C/p>\n\u003Ch4> \u003C/h4>\n\u003Ch4>\u003Cstrong>We Offer\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>100% remote work environment\u003C/li>\n\u003Cli>Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)\u003C/li>\n\u003Cli>Equity package\u003C/li>\n\u003Cli>Flexible PTO with a 15-day minimum\u003C/li>\n\u003Cli>Generous Parental Leave\u003C/li>\n\u003Cli>FSA and HSA options\u003C/li>\n\u003Cli>401(k)\u003C/li>\n\u003Cli>Growth & Wellness Stipend\u003C/li>\n\u003Cli>WFH Equipment\u003C/li>\n\u003Cli>Chance to work with the latest technology\u003C/li>\n\u003Cli>A collaborative, high-ownership culture with clear opportunities for career growth\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Why Join Steer?\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \u003C/p>\n\u003Cp>Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u003C/p>\n\u003Cp>Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cbr>\u003Cbr>We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u003C/p>\n\u003Cp>Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.\u003Cbr>\u003Cbr>\u003C/p>","Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\nSteer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role\nAs a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high-energy team, your mission is to drive executive alignment, lead QBRs, and coordinate cross-functional initiatives to ensure our most important customers are retained and positioned for expansion. Beyond managing your book, you will help shape the future of Enterprise CS at Steer—building the strategic playbooks and defining how we support complex accounts at scale.\nYou Are\n\nAn Expert Relationship Builder: You are a strategic, proactive account owner who can build deep trust with both C-suite executives and day-to-day operational contacts.\nComfortable with Complexity: You thrive when managing large, multi-location customers with competing priorities, high expectations, and multi-stakeholder dynamics.\nA Structure Builder: You are energized by the \"grey area\" and love building order out of chaos. You want to help design the playbook for strategic accounts, not just execute an existing one.\nCommercially Minded & Composed: You are highly organized, focused on driving business value, and able to remain calm under pressure while balancing customer advocacy with internal capacity.\n\nYou Will\n\nOwn the Enterprise Lifecycle: Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.\nBuild the Strategic Playbook: Help design Steer's enterprise CS framework, defining how we proactively support and scale our highest-value accounts.\nChampion Cross-Functional Alignment: Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and translate customer feedback into internal action plans.\nMitigate Risk & Drive Growth: Create clear account plans for top-tier accounts to give the broader team visibility into enterprise health, revenue risks (GRR), and net revenue opportunities (NRR).\nStreamline Executions: Lead smooth onboarding transitions, coordinate reporting and campaign strategies, and resolve complex issues before they become urgent.\n\nYou Have\nMust Have\n\nEnterprise Mastery: 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally multi-location or enterprise-scale).\nCommercial Acumen: A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to boost NRR.\nExecutive Communication: Exceptional presentation, project management, and relationship skills, with the ability to command a room of executive stakeholders.\nLifecycle Oversight: Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.\n\nNice to Have\n\nIndustry Experience: Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models.\nCS Ecosystem Tech: Experience using HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms.\nPlaybook Design: Prior experience assisting with customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch.\n\nInterview Process\n1. Initial Screen – 30 min with Lead Recruiter\n2. Hiring Manager Interview – 45 min with Head of Success\n3. Case Study Presentation – 60 min Assignment\n4. Peer Interview – 30 min with Sr. CSM\n    Problem Solving Exercise – 60 min with Head of People\n5. Reference Checks\n \nWe Offer\n\n100% remote work environment\nMedical, Dental, and Vision insurance within 30 days (100% employer-paid medical)\nEquity package\nFlexible PTO with a 15-day minimum\nGenerous Parental Leave\nFSA and HSA options\n401(k)\nGrowth & Wellness Stipend\nWFH Equipment\nChance to work with the latest technology\nA collaborative, high-ownership culture with clear opportunities for career growth\n\n\nWhy Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \nHere, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\nJoin Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\nOur hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.","2026-06-22T20:02:04.000Z",{"jsonldValid":24,"jsonld":27},{"id":62,"slug":63,"title":64,"companyname":65,"companylogo":66,"companyTagline":67,"companyIndustry":68,"city":69,"country":70,"remote":24,"employmentType":71,"department":72,"content_html":73,"content_text":74,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":75,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":76,"schema":77},"591c82d4917a1ec63c719170b7cb49a7d59e46befba550c72a73c1d00a7f0548","dealership-success-manager-at-clutch-7afa8cf5fa","Dealership Success Manager","Clutch","https://logo.clearbit.com/clutch.ca","Ditch the dealership. Buy your next car online at clutch.ca","Internet Publishing","Mississauga","Canada",[16],"Other","\u003Cp>\u003Cstrong>About Clutch:\u003C/strong>\u003C/p>\n\u003Cp>We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?\u003C/p>\n\u003Cp>Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.\u003C/p>\n\u003Cp>Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.\u003C/p>\n\u003Cp>Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.\u003C/p>\n\u003Cp>\u003Cstrong>About the role:\u003C/strong>\u003C/p>\n\u003Cp>We’re looking for a driven and relationship-focused Dealership Success Manager to support and grow Clutch’s wholesale portfolio. In this role, you’ll own a Portfolio of Accounts and be responsible for building strong client relationships, driving repeat sales, and expanding your portfolio through new account acquisition.\u003C/p>\n\u003Cp>You’ll play a key role in revenue growth by understanding your clients’ businesses, identifying opportunities, and executing consistent outreach across multiple channels.\u003C/p>\n\u003Cp>\u003Cstrong>What you’ll do: \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Own the performance and growth of your portfolio of wholesale accounts – build strong relationships and actively leverage them to drive sales, increase bid activity, and maximize account value\u003C/li>\n\u003Cli>Source and onboard new dealer accounts - expand your portfolio by identifying, prospecting, and converting new business opportunities\u003C/li>\n\u003Cli>Drive account activity and auction participation (Eblock, Openlane etc.) across your portfolio by proactively generating demand, securing autobids, and increasing bid activity\u003C/li>\n\u003Cli>Engage accounts in meaningful, sales-focused conversations – discuss specific inventory, match vehicles to account needs, and actively push for bids and autobids\u003C/li>\n\u003Cli>Execute the full auction cycle – build demand ahead of auctions, actively drive participation from accounts during auctions to increase bidding activity, and follow up post-auction to gather feedback and maintain momentum\u003C/li>\n\u003Cli>Maintain consistent portfolio coverage – actively manage your accounts, prioritize outreach based on opportunity, re-engage inactive dealers, and ensure consistent contact across your portfolio \u003C/li>\n\u003Cli>Operate with speed and urgency – address dealer issues, including arbitrations and post-sale concerns, while maintaining momentum on sales and account activity\u003C/li>\n\u003Cli>Maintain high daily outreach activity – consistently connect with accounts to meet defined KPIs and drive portfolio performance \u003C/li>\n\u003Cli>Track performance and activity – use tools like HubSpot to manage your pipeline, document activity, and monitor results\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What we’re looking for: \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Strong sales and relationship-building skills, with a track record of driving measurable results\u003C/li>\n\u003Cli>Comfortable operating in a fast-paced, high-pressure, and KPI-driven environment with clear expectations and accountability\u003C/li>\n\u003Cli>Highly motivated and driven by targets, KPIs, and daily activity – able to maintain consistent outreach and engagement across a large portfolio\u003C/li>\n\u003Cli>Strong communicator who can lead effective, sales-focused conversations – able to discuss specific inventory, handle objections, and drive bids and autobids\u003C/li>\n\u003Cli>Ability to operate with speed and urgency – quickly address account needs, resolve issues, and move seamlessly between customer support and sales\u003C/li>\n\u003Cli>Organized and detail-oriented - able to manage a high volume of accounts, track activity, and maintain consistent follow-up\u003C/li>\n\u003Cli>Positive, coachable attitude with a willingness to learn, adapt quickly, and take feedback\u003C/li>\n\u003Cli>Self-starter who takes ownership of their performance and follows through consistently \u003C/li>\n\u003Cli>A valid OMVIC license is required, or you must be willing to obtain one within the first month of employment.\u003C/li>\n\u003Cli>Must be comfortable working \u003Cstrong>100% on-site\u003C/strong> at our\u003Cstrong> Mississauga facility\u003C/strong>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>It’d be great if you have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience using dealership management systems or wholesale marketplaces\u003C/li>\n\u003Cli>Familiarity with vehicle auction processes\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Why you’ll love it at Clutch: \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.\u003C/li>\n\u003Cli>Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.\u003C/li>\n\u003Cli>We are dedicated to attracting and retaining top talent with top-of-market compensation packages.\u003C/li>\n\u003Cli>Above market health & dental benefits.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Employment Type:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Existing, Permanent Full-Time\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Compensation & Benefits:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Wage: OTE $96,000-$106,000 (base salary including sales incentive plan)\u003C/li>\n\u003Cli>Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)\u003C/li>\n\u003Cli>Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.\u003C/li>\n\u003C/ul>\n\u003Cp>Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca\u003Cem>.\u003C/em>\u003C/p>","About Clutch:\nWe’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?\nClutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.\nNamed five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.\nHeadquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.\nAbout the role:\nWe’re looking for a driven and relationship-focused Dealership Success Manager to support and grow Clutch’s wholesale portfolio. In this role, you’ll own a Portfolio of Accounts and be responsible for building strong client relationships, driving repeat sales, and expanding your portfolio through new account acquisition.\nYou’ll play a key role in revenue growth by understanding your clients’ businesses, identifying opportunities, and executing consistent outreach across multiple channels.\nWhat you’ll do: \n\nOwn the performance and growth of your portfolio of wholesale accounts – build strong relationships and actively leverage them to drive sales, increase bid activity, and maximize account value\nSource and onboard new dealer accounts - expand your portfolio by identifying, prospecting, and converting new business opportunities\nDrive account activity and auction participation (Eblock, Openlane etc.) across your portfolio by proactively generating demand, securing autobids, and increasing bid activity\nEngage accounts in meaningful, sales-focused conversations – discuss specific inventory, match vehicles to account needs, and actively push for bids and autobids\nExecute the full auction cycle – build demand ahead of auctions, actively drive participation from accounts during auctions to increase bidding activity, and follow up post-auction to gather feedback and maintain momentum\nMaintain consistent portfolio coverage – actively manage your accounts, prioritize outreach based on opportunity, re-engage inactive dealers, and ensure consistent contact across your portfolio \nOperate with speed and urgency – address dealer issues, including arbitrations and post-sale concerns, while maintaining momentum on sales and account activity\nMaintain high daily outreach activity – consistently connect with accounts to meet defined KPIs and drive portfolio performance \nTrack performance and activity – use tools like HubSpot to manage your pipeline, document activity, and monitor results\n\nWhat we’re looking for: \n\nStrong sales and relationship-building skills, with a track record of driving measurable results\nComfortable operating in a fast-paced, high-pressure, and KPI-driven environment with clear expectations and accountability\nHighly motivated and driven by targets, KPIs, and daily activity – able to maintain consistent outreach and engagement across a large portfolio\nStrong communicator who can lead effective, sales-focused conversations – able to discuss specific inventory, handle objections, and drive bids and autobids\nAbility to operate with speed and urgency – quickly address account needs, resolve issues, and move seamlessly between customer support and sales\nOrganized and detail-oriented - able to manage a high volume of accounts, track activity, and maintain consistent follow-up\nPositive, coachable attitude with a willingness to learn, adapt quickly, and take feedback\nSelf-starter who takes ownership of their performance and follows through consistently \nA valid OMVIC license is required, or you must be willing to obtain one within the first month of employment.\nMust be comfortable working 100% on-site at our Mississauga facility\n\nIt’d be great if you have:\n\nExperience using dealership management systems or wholesale marketplaces\nFamiliarity with vehicle auction processes\n\nWhy you’ll love it at Clutch: \n\nAutonomy & ownership – opportunity to build your process and influence the company workforce and at every level.\nHelp shape the future of car buying and selling in Canada by leading a critical part of our customer experience.\nWe are dedicated to attracting and retaining top talent with top-of-market compensation packages.\nAbove market health & dental benefits.\n\nEmployment Type:\n\nExisting, Permanent Full-Time\n\nCompensation & Benefits:\n\nWage: OTE $96,000-$106,000 (base salary including sales incentive plan)\nBenefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)\nPay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.\n\nClutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.","2026-07-28T16:42:08.000Z","CAD",{"jsonldValid":24,"jsonld":27},{"id":79,"slug":80,"title":81,"companyname":82,"companylogo":83,"companyIndustry":84,"city":85,"country":86,"remote":24,"employmentType":87,"department":72,"content_html":88,"content_text":89,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":90,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":91,"schema":92},"ea328dfff209c798375fede063e996096f1a0a090e898331fd8ec42f8aec2cf6","strategy-consulting-manager-at-vml-map-5c4022f300","Strategy Consulting Manager","VML MAP","https://logo.clearbit.com/vml-map.com","Advertising Services","London","United Kingdom",[16],"\u003Ch4>\u003Cstrong>Who We Are\u003C/strong>\u003C/h4>\n\u003Cp>WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.\u003C/p>\u003Cp>Would you like to lead high-impact customer loyalty and retention strategies for our global top-tier clients and drive significant business transformation by cultivating lasting relationships and maximizing customer lifetime value? Are you a highly motivated, business-savvy professional ready to leverage your extensive strategy consulting experience to tackle complex challenges related to building enduring customer engagement and advocacy? Then you might be just the Strategy Consulting Manager we’re looking for! \u003C/p>\n\u003Cp>As our client portfolio continues its rapid expansion, specializing in the development of consumer-centric strategies that effectively integrate creativity and data to cultivate valuable and loyal relationships between consumers and brands, fostering long-term retention and maximizing customer lifetime value, we are seeking an experienced Strategy Consulting Manager to join our highly engaged, skilled, and expanding Customer & Business Strategy Consulting team. \u003C/p>\n\u003Ch2>What will your day look like?\u003C/h2>\n\u003Cp>You will primarily engage with client leadership teams, often leading workstreams and engagements independently. Your assignments will focus on shaping strategic direction, including: \u003C/p>\n\u003Cul>\n\u003Cli>Leading strategic work sessions with senior client stakeholders, facilitating critical decision-making processes to enhance customer loyalty, retention, and advocacy. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Driving the development of robust business cases, strategic recommendations, and actionable roadmaps, ensuring alignment with client objectives and market realities, with a strong focus on increasing customer lifetime value and reducing churn. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Orchestrating comprehensive market research and data analysis, including customer segmentation, behavior analysis, loyalty program effectiveness, and Voice of Customer (VoC) insights, translating complex findings into clear, insightful, and executive-level recommendations for loyalty-driven growth. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Designing, implementing, and optimizing comprehensive loyalty programs, customer relationship management (CRM) strategies, and personalized engagement initiatives across the customer lifecycle. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Owning the delivery of strategic frameworks and solutions, from initial concept to implementation planning, ensuring impact and value creation through enhanced customer engagement and retention initiatives. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Cultivating and managing deep relationships with client executives, acting as a trusted advisor and thought partner on all aspects of customer loyalty, relationship management, and customer experience (CX). \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Proactively identifying and developing new business opportunities, contributing significantly to our firm's growth and thought leadership in the loyalty and customer retention space. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Providing guidance and mentorship to project team members, fostering a high-performance culture and ensuring the quality of deliverables for loyalty-focused engagements. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Shaping and evolving our proprietary offerings and methodologies, contributing directly to MAP’s intellectual capital and competitive edge, particularly in customer loyalty strategy, program design, and measurement. \u003C/li>\n\u003C/ul>\n\u003Ch2>Who are you going to work with?\u003C/h2>\n\u003Cp>\u003Cspan>You will join a team of highly skilled consultants and become part of a dynamic and international environment where you will have \u003C/span>\u003Cspan>ample opportunity\u003C/span>\u003Cspan> to further develop your personal and professional leadership skills. Your role will involve significant collaboration with cross-functional experts and professionals from our technology, data, creative, and client teams across our global offices. We are a leader within our field and are a transformation partner for some of the most admired brands in the wo\u003C/span>\u003Cspan>rld, \u003C/span>\u003Cspan>helping them build stronger, more loyal relationships with their customers.\u003C/span> \u003C/p>\n\u003Ch2>What do you bring to the table?\u003C/h2>\n\u003Cp>As a person, you are a natural leader and a strategic thinker. You possess a self-starter and can-do mentality, thriving in complex environments while maintaining a structured approach and meticulous attention to strategic detail. You demonstrate a superior ability to collect, analyze, and synthesize diverse qualitative and quantitative data, particularly customer behavioral data, loyalty metrics, and customer sentiment, establishing profound insights and crafting compelling, executive-ready narratives. \u003C/p>\n\u003Cp>With your advanced reasoning skills, you can interpret extensive and ambiguous information, navigating multiple abstract and concrete variables to form robust strategies that foster customer devotion. You excel at building and managing high-level stakeholder relationships, and in addition, you have: \u003C/p>\n\u003Cul>\n\u003Cli>5+ years of progressive strategy or management consulting experience from a top-tier consulting firm or Big 4 environment. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Proven expertise in crafting and implementing customer, commercial, sales, marketing, or service strategies, coupled with a deep understanding of relevant business and technology transformations. Specifically, demonstrated success in developing and executing customer loyalty strategies, retention programs, and customer experience initiatives focused on increasing CLTV. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Strong understanding of loyalty program mechanics, customer segmentation, personalization at scale, and the strategic role of data in driving loyal customer relationships. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Familiarity with CRM platforms (Braze/SF/Adobe), Customer Data Platforms (CDPs), marketing automation tools, and analytics platforms commonly used in loyalty management. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Demonstrated ability to lead complex projects and workstreams independently, taking full ownership of deliverables and client outcomes. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Exceptional executive-level writing, presentation, and interpersonal communication skills, with a proven ability to influence senior stakeholders. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>High proficiency in advanced analytical tools, Excel, and PowerPoint for executive communication. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Superior analytical and complex problem-solving abilities, capable of dissecting challenges and formulating innovative solutions to build, measure, and sustain customer loyalty. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>A willingness to travel internationally as required to meet client and project demands. \u003C/li>\n\u003C/ul>\n\u003Ch2>A leader in personalized customer experiences\u003C/h2>\n\u003Cp>VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.\u003C/p>\n\u003Ch2>A global network\u003C/h2>\n\u003Cp>We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. \u003C/p>\n\u003Cp>#LI-EMEA\u003C/p>\u003Cp>\u003Cstrong>About WPP\u003C/strong>\u003C/p>\n\u003Cp>WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit \u003Cu>WPP.com\u003C/u>.\u003C/p>\n\u003Cp>\u003Cspan>WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\n\u003Cp>When you click “Apply now” below, your information is sent to MAP/VML. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our \u003Cu>Privacy policy\u003C/u>. California residents should read our \u003Cu>California Recruitment Privacy Notice\u003C/u>.\u003C/p>","Who We Are\nWPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.Would you like to lead high-impact customer loyalty and retention strategies for our global top-tier clients and drive significant business transformation by cultivating lasting relationships and maximizing customer lifetime value? Are you a highly motivated, business-savvy professional ready to leverage your extensive strategy consulting experience to tackle complex challenges related to building enduring customer engagement and advocacy? Then you might be just the Strategy Consulting Manager we’re looking for! \nAs our client portfolio continues its rapid expansion, specializing in the development of consumer-centric strategies that effectively integrate creativity and data to cultivate valuable and loyal relationships between consumers and brands, fostering long-term retention and maximizing customer lifetime value, we are seeking an experienced Strategy Consulting Manager to join our highly engaged, skilled, and expanding Customer & Business Strategy Consulting team. \nWhat will your day look like?\nYou will primarily engage with client leadership teams, often leading workstreams and engagements independently. Your assignments will focus on shaping strategic direction, including: \n\nLeading strategic work sessions with senior client stakeholders, facilitating critical decision-making processes to enhance customer loyalty, retention, and advocacy. \n\n\nDriving the development of robust business cases, strategic recommendations, and actionable roadmaps, ensuring alignment with client objectives and market realities, with a strong focus on increasing customer lifetime value and reducing churn. \n\n\nOrchestrating comprehensive market research and data analysis, including customer segmentation, behavior analysis, loyalty program effectiveness, and Voice of Customer (VoC) insights, translating complex findings into clear, insightful, and executive-level recommendations for loyalty-driven growth. \n\n\nDesigning, implementing, and optimizing comprehensive loyalty programs, customer relationship management (CRM) strategies, and personalized engagement initiatives across the customer lifecycle. \n\n\nOwning the delivery of strategic frameworks and solutions, from initial concept to implementation planning, ensuring impact and value creation through enhanced customer engagement and retention initiatives. \n\n\nCultivating and managing deep relationships with client executives, acting as a trusted advisor and thought partner on all aspects of customer loyalty, relationship management, and customer experience (CX). \n\n\nProactively identifying and developing new business opportunities, contributing significantly to our firm's growth and thought leadership in the loyalty and customer retention space. \n\n\nProviding guidance and mentorship to project team members, fostering a high-performance culture and ensuring the quality of deliverables for loyalty-focused engagements. \n\n\nShaping and evolving our proprietary offerings and methodologies, contributing directly to MAP’s intellectual capital and competitive edge, particularly in customer loyalty strategy, program design, and measurement. \n\nWho are you going to work with?\nYou will join a team of highly skilled consultants and become part of a dynamic and international environment where you will have ample opportunity to further develop your personal and professional leadership skills. Your role will involve significant collaboration with cross-functional experts and professionals from our technology, data, creative, and client teams across our global offices. We are a leader within our field and are a transformation partner for some of the most admired brands in the world, helping them build stronger, more loyal relationships with their customers. \nWhat do you bring to the table?\nAs a person, you are a natural leader and a strategic thinker. You possess a self-starter and can-do mentality, thriving in complex environments while maintaining a structured approach and meticulous attention to strategic detail. You demonstrate a superior ability to collect, analyze, and synthesize diverse qualitative and quantitative data, particularly customer behavioral data, loyalty metrics, and customer sentiment, establishing profound insights and crafting compelling, executive-ready narratives. \nWith your advanced reasoning skills, you can interpret extensive and ambiguous information, navigating multiple abstract and concrete variables to form robust strategies that foster customer devotion. You excel at building and managing high-level stakeholder relationships, and in addition, you have: \n\n5+ years of progressive strategy or management consulting experience from a top-tier consulting firm or Big 4 environment. \n\n\nProven expertise in crafting and implementing customer, commercial, sales, marketing, or service strategies, coupled with a deep understanding of relevant business and technology transformations. Specifically, demonstrated success in developing and executing customer loyalty strategies, retention programs, and customer experience initiatives focused on increasing CLTV. \n\n\nStrong understanding of loyalty program mechanics, customer segmentation, personalization at scale, and the strategic role of data in driving loyal customer relationships. \n\n\nFamiliarity with CRM platforms (Braze/SF/Adobe), Customer Data Platforms (CDPs), marketing automation tools, and analytics platforms commonly used in loyalty management. \n\n\nDemonstrated ability to lead complex projects and workstreams independently, taking full ownership of deliverables and client outcomes. \n\n\nExceptional executive-level writing, presentation, and interpersonal communication skills, with a proven ability to influence senior stakeholders. \n\n\nHigh proficiency in advanced analytical tools, Excel, and PowerPoint for executive communication. \n\n\nSuperior analytical and complex problem-solving abilities, capable of dissecting challenges and formulating innovative solutions to build, measure, and sustain customer loyalty. \n\n\nA willingness to travel internationally as required to meet client and project demands. \n\nA leader in personalized customer experiences\nVML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.\nA global network\nWe are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. \n#LI-EMEAAbout WPP\nWPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.\nWPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. \nWhen you click “Apply now” below, your information is sent to MAP/VML. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.","2026-07-06T21:03:16.000Z","GBP",{"jsonldValid":24,"jsonld":27},{"id":94,"slug":95,"title":96,"companyname":97,"companylogo":98,"companyTagline":99,"companyIndustry":100,"city":101,"country":101,"remote":24,"employmentType":102,"department":72,"content_html":103,"content_text":104,"years":20,"createdAt":105,"updatedAtISO":106,"postedAtISO":107,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":108},"2c3aee5495904cfe853649818d8d04c08dec9bc65d527a5ca02e96dda405d77c","care-coordinator-at-sword-health-ec364efdfc","Care Coordinator","SWORD Health","https://logo.clearbit.com/swordhealth.com","SWORD Health is the world’s fastest growing virtual MSK care provider, on a mission to free two billion people from pain","Health, Wellness & Fitness","Porto",[16],"At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need - and ultimately get back to lives lived in full.\u003Cbr>\u003Cbr>Since 2020, Sword has expanded across Musculoskeletal, Women’s Health, Cardiometabolic, and Mental Health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 1 million members across three continents have completed over 15 million AI sessions, helping 2,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 59 clinical studies, 43 patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.\n\n\u003Cp>\u003Cstrong>Role\u003C/strong>\u003C/p>\n\n\u003Cp>As a Care Coordinator reporting to our Care Coordination Lead, you will work in a dynamic role that is at the very heart of our service: you will support our users with back pain daily via phone, email, or chat, ease their anxieties, and enthusiastically guide them through using our app. In addition to providing technical app support, you will be responsible for the diligent, error-free documentation of patient data and regularly share key insights with the team. At the same time, you will act as a professional point of contact for doctors and health insurance companies to efficiently resolve administrative questions and cost coverages. \u003C/p>\n\u003Cbr>\u003Cp>\u003Cstrong>AI\u003C/strong> \u003Cstrong>Proficiency at Sword Health\u003C/strong>\n\u003C/p>\u003Cp>AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.\u003C/p>\n\n\u003Cli>\n\u003Cp>Explorer (Level 1) — Uses AI daily to boost personal productivity\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Builder (Level 2) — Creates workflows and tools that elevate the whole team\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Integrator (Level 3) — Embeds AI into products and processes at scale\u003C/p>\n\u003C/li>\n\n\u003Cp>Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.\u003C/p>\n\u003Cbr>\u003Ch2>What you'll be doing\u003C/h2>\n\n\u003Cli>\n\u003Cp>\u003Cstrong>You are passionate\u003C/strong> about digital innovations in the medical field and want to be part of the movement making patient care more modern and accessible;\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>You will directly contact\u003C/strong> new users suffering from back pain and empathetically guide them from the very first step of their digital therapy;\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>You will securely guide\u003C/strong> users through the app's features and ensure they can use the digital therapy smoothly;\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>With a strong service mindset\u003C/strong>, you will stand by patients day after day, explaining the next steps of their treatment and addressing their fears or concerns;\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Thanks to your tech-affinity\u003C/strong>, you can resolve technical issues directly yourself or forward them to our development team in a structured manner;\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>You will communicate confidently\u003C/strong> with doctors and health insurance companies to independently clarify billing topics and organizational matters;\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>You work in a highly structured manner\u003C/strong> and seamlessly and conscientiously document all user interactions;\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>You will create regular reports\u003C/strong> and share key insights as well as updates with the rest of the team;\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>You are eager\u003C/strong> to get involved in various projects and work closely with other teams;\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>You keep a cool head\u003C/strong> and always maintain your professionalism, even in eventful or stressful situations;\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>You are interested\u003C/strong> in new developments in the healthcare market and love to stay up-to-date.\u003C/p>\n\u003C/li>\n\n\u003Cbr>\u003Ch2>What you need to have\u003C/h2>\n\n\u003Cli>\n\u003Cp>\u003Cstrong>Apprenticeship\u003C/strong> or a \u003Cstrong>degree in the healthcare sector\u003C/strong> (e.g., physiotherapy, healthcare management, medical assistants, etc.);\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>At least \u003Cstrong>2 years of professional experience\u003C/strong> in customer service;\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Availability to work \u003Cstrong>full-time\u003C/strong>;\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Excellent communication and interpersonal skills;\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Strong analytical and problem-solving skills;\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Ability to work both independently and as part of a team;\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Good understanding of technology and the ability to learn the benefits of a digital therapy;\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience with ticketing software for documenting and tracking user activity (e.g., Zammad or HubSpot);\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Excellent written and spoken German skills (\u003Cstrong>C2\u003C/strong> level);\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Advanced English skills (\u003Cstrong>B2/C1\u003C/strong> level).\u003C/p>\n\u003C/li>\n\n\u003Cp>\u003Cstrong>The following qualifications are not required but will be considered an advantage:\u003C/strong>\u003C/p>\n\n\u003Cli>\n\u003Cp>Experience in customer service for Digital Health Applications (DiGAs);\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience with Zammad, Atlassian (Jira, Confluence, etc.), Slack, and Google Workspace;\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Further training/certification in medical product consulting (\u003Cem>medizinische Produktberatung\u003C/em>).\u003C/p>\n\u003C/li>\n\n\u003Cbr>*This range includes base, variable and equity\u003Cbr>\u003Cbr>These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.\u003Cbr>\u003Cbr>Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.\n\n\u003Cp>\u003Cstrong>Portugal - Sword Benefits & Perks:\u003C/strong>\u003C/p>\n\n\u003Cp>• Health, dental and vision insurance\u003C/p>\n\u003Cp>• Meal allowance\u003C/p>\n\u003Cp>• Equity shares\u003C/p>\n\u003Cp>• Remote work allowance\u003C/p>\n\u003Cp>• Flexible working hours\u003C/p>\n\u003Cp>• Work from home\u003C/p>\n\u003Cp>• Discretionary vacation\u003C/p>\n\u003Cp>• Snacks and beverages\u003C/p>\n\n\u003Cp>\u003Cstrong>Note:\u003C/strong> Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.\u003C/p>\n\n\u003Cp>Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.\u003C/p>","At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need - and ultimately get back to lives lived in full.Since 2020, Sword has expanded across Musculoskeletal, Women’s Health, Cardiometabolic, and Mental Health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 1 million members across three continents have completed over 15 million AI sessions, helping 2,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 59 clinical studies, 43 patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.\n\nRole\n\nAs a Care Coordinator reporting to our Care Coordination Lead, you will work in a dynamic role that is at the very heart of our service: you will support our users with back pain daily via phone, email, or chat, ease their anxieties, and enthusiastically guide them through using our app. In addition to providing technical app support, you will be responsible for the diligent, error-free documentation of patient data and regularly share key insights with the team. At the same time, you will act as a professional point of contact for doctors and health insurance companies to efficiently resolve administrative questions and cost coverages. \nAI Proficiency at Sword Health\nAI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.\n\n\nExplorer (Level 1) — Uses AI daily to boost personal productivity\n\n\nBuilder (Level 2) — Creates workflows and tools that elevate the whole team\n\n\nIntegrator (Level 3) — Embeds AI into products and processes at scale\n\n\nEvery hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.\nWhat you'll be doing\n\n\nYou are passionate about digital innovations in the medical field and want to be part of the movement making patient care more modern and accessible;\n\n\nYou will directly contact new users suffering from back pain and empathetically guide them from the very first step of their digital therapy;\n\n\nYou will securely guide users through the app's features and ensure they can use the digital therapy smoothly;\n\n\nWith a strong service mindset, you will stand by patients day after day, explaining the next steps of their treatment and addressing their fears or concerns;\n\n\nThanks to your tech-affinity, you can resolve technical issues directly yourself or forward them to our development team in a structured manner;\n\n\nYou will communicate confidently with doctors and health insurance companies to independently clarify billing topics and organizational matters;\n\n\nYou work in a highly structured manner and seamlessly and conscientiously document all user interactions;\n\n\nYou will create regular reports and share key insights as well as updates with the rest of the team;\n\n\nYou are eager to get involved in various projects and work closely with other teams;\n\n\nYou keep a cool head and always maintain your professionalism, even in eventful or stressful situations;\n\n\nYou are interested in new developments in the healthcare market and love to stay up-to-date.\n\n\nWhat you need to have\n\n\nApprenticeship or a degree in the healthcare sector (e.g., physiotherapy, healthcare management, medical assistants, etc.);\n\n\nAt least 2 years of professional experience in customer service;\n\n\nAvailability to work full-time;\n\n\nExcellent communication and interpersonal skills;\n\n\nStrong analytical and problem-solving skills;\n\n\nAbility to work both independently and as part of a team;\n\n\nGood understanding of technology and the ability to learn the benefits of a digital therapy;\n\n\nExperience with ticketing software for documenting and tracking user activity (e.g., Zammad or HubSpot);\n\n\nExcellent written and spoken German skills (C2 level);\n\n\nAdvanced English skills (B2/C1 level).\n\n\nThe following qualifications are not required but will be considered an advantage:\n\n\nExperience in customer service for Digital Health Applications (DiGAs);\n\n\nExperience with Zammad, Atlassian (Jira, Confluence, etc.), Slack, and Google Workspace;\n\n\nFurther training/certification in medical product consulting (medizinische Produktberatung).\n\n\n*This range includes base, variable and equityThese compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.\n\nPortugal - Sword Benefits & Perks:\n\n• Health, dental and vision insurance\n• Meal allowance\n• Equity shares\n• Remote work allowance\n• Flexible working hours\n• Work from home\n• Discretionary vacation\n• Snacks and beverages\n\nNote: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.\n\nSword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.",1785432142000,"2026-07-30 19:22:43","2026-07-23T20:09:34.409Z",{"jsonldValid":24,"jsonld":27},1785487331193]