[{"data":1,"prerenderedAt":99},["ShallowReactive",2],{"$fxOYfhDclcFEqR89ZH7iuxM6U4HMV3K-__DEgEFxptdI":3,"$fIfOT29Jx6T6QVqkbp2pEnvyxRXOmBMKMxsgCx-BhlZg":28},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":26},"3ee4bee0d2e413d743ad96ab0b2080eab78cd1eb834ea2615866e356eefac03a","founding-engineer-at-fresh-prints-75fc30ac5e","Founding Engineer","Fresh Prints","https://logo.clearbit.com/freshprints.com","America's fastest growing collegiate custom apparel company six years in a row.","Retail Apparel and Fashion","India (Remote)","India",true,[16],"Full-time","Engineering","\u003Ch3>\u003Cstrong>About Frontier\u003C/strong>\u003C/h3>\n\u003Cp>\u003Cstrong>Frontier\u003C/strong> is a subsidiary of \u003Cstrong>Fresh Prints\u003C/strong>. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it \u003Cstrong>Frontier\u003C/strong>.\u003C/p>\n\u003Cp>At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\u003C/p>\n\u003Cp>\u003Cstrong>Think of us as your personal talent agent — and good luck with the application!\u003C/strong> 😊\u003C/p>\n\u003Ch3>\u003Cstrong>The Role: Founding Engineer\u003C/strong>\u003C/h3>\n\u003Cp>Your mandate is to build the core systems, advanced backend products, and engineering culture that let Frontier scale our leading enterprise automation and workflows.\u003C/p>\n\u003Cp>This means owning complex production systems, optimizing internal operational tooling, building \u003Cstrong>multi-agent architectures\u003C/strong>, and creating \u003Cstrong>the custom sub-agent infrastructures, pipelines, and harnesses\u003C/strong> that achieve \u003Cstrong>near-100% initial code generation velocity\u003C/strong> safely.\u003C/p>\n\u003Cp>You will work directly with our leadership team and senior operators on the company’s highest-leverage engineering problems: end-to-end data processing speed, high-concurrency search quality, operator productivity, platform onboarding, client intelligence, and AI-assisted operations.\u003C/p>\n\u003Cp>We are only interested in someone who takes a long-term ownership mentality to technical architecture, infrastructure stability, and core business partnerships.\u003C/p>\n\u003Ch3>\u003Cstrong>Existing Tech Stack\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>Backend:\u003C/strong> Python (Django and FastAPI frameworks)\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Database:\u003C/strong> PostgreSQL Database and associated ORM frameworks\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Infrastructure:\u003C/strong> AWS Services and/or Railway cloud architectures\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>AI/Agentic Interface:\u003C/strong> Claude Code, Codex, Cursor, Model Model Context Protocol (MCP) tools, custom scripts, evaluation frameworks, and real-time observability pipelines\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>AI Function Leadership:\u003C/strong> Build and lead an AI-native engineering function with clear standards, fast shipping, and strong production discipline.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Core Infrastructure Improvement:\u003C/strong> Improve our core distributed systems, backend architectures, data ingestion layers, search, quoting, data management, payments, reporting, and internal copilots.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Agentic Harness Design:\u003C/strong> Design the harnesses that make agentic engineering reliable: repo instructions, skills, MCP tools, scripts, hooks, CI gates, evals, observability, permissions, and review loops.\u003C/p>\n\u003C/li>\n\u003Cli>\u003Cstrong>Custom Sub-Agent Infrastructure:\u003C/strong> Architect and deploy autonomous, custom multi-agent pipelines and harnesses (repo instructions, custom MCP tools, CI gates, and advanced LLM evaluation matrices) to automate the engineering loop from spec to deployment safely.\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Development Interface Execution:\u003C/strong> Use Claude Code, Codex, and related tools as a primary development interface, not an occasional assistant.\u003C/p>\n\u003C/li>\n\u003Cli>\u003Cstrong>\u003Cspan>Near-100% AI Velocity:\u003C/span>\u003C/strong>\u003Cspan> Operate at the absolute frontier of developer velocity, writing \u003C/span>\u003Cstrong>\u003Cspan>near 100% of initial code utilizing autonomous agents and advanced IDE tools\u003C/span>\u003C/strong>, treating your role as the system architect who guides and validates the agents rather than writing line-by-line boilerplate.\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Non-Engineer Contribution Paths:\u003C/strong> Create a safe contribution path for non-engineers using AI tools, with rigorous engineering review loops at the right friction points.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Operational Systems Transformation:\u003C/strong> Turn messy, ambiguous operational constraints into simple, durable systems.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Team Development:\u003C/strong> Recruit, coach, and raise the engineering bar for a lean, elite engineering team.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Cross-Functional Collaboration:\u003C/strong> Work closely with growth, sales, operations, and finance to ship software that improves company revenue, margin, speed, and customer experience.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Qualifications\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>Hacker Mindset:\u003C/strong> You are a hacker in all aspects of life.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Full-Stack Depth:\u003C/strong> You are a strong full-stack engineer with a heavy backend bias.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Production Ownership:\u003C/strong> You have owned complex production systems that real customers or business operators depend on daily.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Startup DNA:\u003C/strong> You have experience with early-stage, high-growth tech environments, operating within lean and efficient teams.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Leadership Capabilities:\u003C/strong> You have strong leadership skills with experience in building, mentoring, and managing high-performing engineering teams or technical pods.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>The AI Frontier Builder:\u003C/strong> \u003Cspan>You do not just use AI tools as basic autocomplete assistants or for standard boilerplate\u003C/span>. \u003Cspan>You are actively engineering custom sub-agents and localized testing guardrails to push development to near-100% autonomous code execution\u003C/span>.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Autonomous Velocity Master:\u003C/strong> \u003Cspan>You frequently hit hard rate limits on frontier tools (Claude Code, Cursor, Codex) because they serve as your primary pipeline execution interface\u003C/span>. \u003Cspan>You manage code quality via advanced verification workflows rather than basic line-by-line visibility\u003C/span>.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Concrete Portfolio:\u003C/strong> You have taken ultimate ownership and responsibility for an existing product or system before and possess a portfolio, GitHub repo, Loom, write-up, or concrete example of an application you built from scratch.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Language Proficiency:\u003C/strong> You have strong proficiency with Python, PostgreSQL, and associated ORM frameworks (specifically Django and FastAPI).\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Ambiguity Decomposer:\u003C/strong> You know how to cleanly decompose ambiguous work into technical specs, discrete tasks, automated tests, evals, and reviewable artifacts.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Innovative Thinker:\u003C/strong> You are a creative thinker with the ability to identify innovative growth opportunities and experiment with new approaches.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Agent Failure Detection:\u003C/strong> You can tell when a generative agent is solving the wrong problem, overfitting to a test, hallucinating confidence, or making the codebase harder to maintain long-term.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Verification Disciplined:\u003C/strong> You care deeply about verification: tests, logs, traces, screenshots, PR reviews, evals, and hard evidence over subjective vibes.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Strategic Judgment:\u003C/strong> You have strong product judgment and can navigate smoothly from a business bottleneck to a clean technical design without needing everything pre-specified.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Disciplined Velocity:\u003C/strong> You move quickly, but you do not confuse speed with mess. You can lead people, set team standards, give direct feedback, and build a team that gets stronger over time.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>Bonus Points For:\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Experience building internal productivity tools, CRM custom engines, or dashboard tools for operations-heavy business segments.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Advanced knowledge of high-volume data scraping, browser automation, data parsing, or complex third-party API integrations.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience with communications automation, Slack, WhatsApp, HubSpot, payment gateways, workflow orchestration, or data-heavy analytical dashboards.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>You have built your own technical product from scratch before that has generated meaningful revenue ($100k+) or active consumer usage (100k+ users).\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>You have previously co-founded or started your own company.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience setting up AI guardrails at an organizational level: code review policies for AI-assisted contributions, IP and data-handling practices, secrets/access controls, model and tool selection, and evaluation frameworks.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>What’s Offered\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>High-Impact Ownership:\u003C/strong> Own the infrastructure for an established company with real product-market fit, high-profile customers, fast scaling, and a clear operational problem worth solving.\u003C/p>\n\u003C/li>\n\u003Cli>\u003Cstrong>Capital Stability:\u003C/strong> We have been profitable many more of our years than not, and all of our organizational design and capital allocation are about being one of the most consequential companies for human flourishing over the coming decades, rather than near-term fundraising cycles.\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Immediate Leverage Work:\u003C/strong> Work on a clear operational ecosystem where optimized software immediately improves customer experience, margins, unit economics, and team capacity.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Executive Access:\u003C/strong> Work directly with the company's cofounders, most senior executive leadership, and operators who treat AI-native systems as a core foundation of how the company runs.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Work Smarter Culture:\u003C/strong> We are big believers in always seeking to work smarter rather than working harder, ensuring our incentives align with excellent work/life balance.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Elite Mentorship:\u003C/strong> Have regular access to two advisors who are world-class startup founders/CTOs, who together have written most of the software behind funds managing over $15B, who would be excited to provide mentorship and give advice regularly.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Velocity Values:\u003C/strong> Grow with a team that values speed, standalone ownership, direct feedback, and practical systems that make customers' lives better.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Career Trajectory:\u003C/strong> Have many opportunities for personal, career, and compensation growth.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Shift Schedule:\u003C/strong> You will be working in US shift timings.\u003C/p>\n\u003C/li>\n\u003C/ul>","About Frontier\nFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.\nAt Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\nThink of us as your personal talent agent — and good luck with the application! 😊\nThe Role: Founding Engineer\nYour mandate is to build the core systems, advanced backend products, and engineering culture that let Frontier scale our leading enterprise automation and workflows.\nThis means owning complex production systems, optimizing internal operational tooling, building multi-agent architectures, and creating the custom sub-agent infrastructures, pipelines, and harnesses that achieve near-100% initial code generation velocity safely.\nYou will work directly with our leadership team and senior operators on the company’s highest-leverage engineering problems: end-to-end data processing speed, high-concurrency search quality, operator productivity, platform onboarding, client intelligence, and AI-assisted operations.\nWe are only interested in someone who takes a long-term ownership mentality to technical architecture, infrastructure stability, and core business partnerships.\nExisting Tech Stack\n\n\nBackend: Python (Django and FastAPI frameworks)\n\n\nDatabase: PostgreSQL Database and associated ORM frameworks\n\n\nInfrastructure: AWS Services and/or Railway cloud architectures\n\n\nAI/Agentic Interface: Claude Code, Codex, Cursor, Model Model Context Protocol (MCP) tools, custom scripts, evaluation frameworks, and real-time observability pipelines\n\n\nKey Responsibilities\n\n\nAI Function Leadership: Build and lead an AI-native engineering function with clear standards, fast shipping, and strong production discipline.\n\n\nCore Infrastructure Improvement: Improve our core distributed systems, backend architectures, data ingestion layers, search, quoting, data management, payments, reporting, and internal copilots.\n\n\nAgentic Harness Design: Design the harnesses that make agentic engineering reliable: repo instructions, skills, MCP tools, scripts, hooks, CI gates, evals, observability, permissions, and review loops.\n\nCustom Sub-Agent Infrastructure: Architect and deploy autonomous, custom multi-agent pipelines and harnesses (repo instructions, custom MCP tools, CI gates, and advanced LLM evaluation matrices) to automate the engineering loop from spec to deployment safely.\n\nDevelopment Interface Execution: Use Claude Code, Codex, and related tools as a primary development interface, not an occasional assistant.\n\nNear-100% AI Velocity: Operate at the absolute frontier of developer velocity, writing near 100% of initial code utilizing autonomous agents and advanced IDE tools, treating your role as the system architect who guides and validates the agents rather than writing line-by-line boilerplate.\n\nNon-Engineer Contribution Paths: Create a safe contribution path for non-engineers using AI tools, with rigorous engineering review loops at the right friction points.\n\n\nOperational Systems Transformation: Turn messy, ambiguous operational constraints into simple, durable systems.\n\n\nTeam Development: Recruit, coach, and raise the engineering bar for a lean, elite engineering team.\n\n\nCross-Functional Collaboration: Work closely with growth, sales, operations, and finance to ship software that improves company revenue, margin, speed, and customer experience.\n\n\nQualifications\n\n\nHacker Mindset: You are a hacker in all aspects of life.\n\n\nFull-Stack Depth: You are a strong full-stack engineer with a heavy backend bias.\n\n\nProduction Ownership: You have owned complex production systems that real customers or business operators depend on daily.\n\n\nStartup DNA: You have experience with early-stage, high-growth tech environments, operating within lean and efficient teams.\n\n\nLeadership Capabilities: You have strong leadership skills with experience in building, mentoring, and managing high-performing engineering teams or technical pods.\n\n\nThe AI Frontier Builder: You do not just use AI tools as basic autocomplete assistants or for standard boilerplate. You are actively engineering custom sub-agents and localized testing guardrails to push development to near-100% autonomous code execution.\n\n\nAutonomous Velocity Master: You frequently hit hard rate limits on frontier tools (Claude Code, Cursor, Codex) because they serve as your primary pipeline execution interface. You manage code quality via advanced verification workflows rather than basic line-by-line visibility.\n\n\nConcrete Portfolio: You have taken ultimate ownership and responsibility for an existing product or system before and possess a portfolio, GitHub repo, Loom, write-up, or concrete example of an application you built from scratch.\n\n\nLanguage Proficiency: You have strong proficiency with Python, PostgreSQL, and associated ORM frameworks (specifically Django and FastAPI).\n\n\nAmbiguity Decomposer: You know how to cleanly decompose ambiguous work into technical specs, discrete tasks, automated tests, evals, and reviewable artifacts.\n\n\nInnovative Thinker: You are a creative thinker with the ability to identify innovative growth opportunities and experiment with new approaches.\n\n\nAgent Failure Detection: You can tell when a generative agent is solving the wrong problem, overfitting to a test, hallucinating confidence, or making the codebase harder to maintain long-term.\n\n\nVerification Disciplined: You care deeply about verification: tests, logs, traces, screenshots, PR reviews, evals, and hard evidence over subjective vibes.\n\n\nStrategic Judgment: You have strong product judgment and can navigate smoothly from a business bottleneck to a clean technical design without needing everything pre-specified.\n\n\nDisciplined Velocity: You move quickly, but you do not confuse speed with mess. You can lead people, set team standards, give direct feedback, and build a team that gets stronger over time.\n\n\nBonus Points For:\n\n\nExperience building internal productivity tools, CRM custom engines, or dashboard tools for operations-heavy business segments.\n\n\nAdvanced knowledge of high-volume data scraping, browser automation, data parsing, or complex third-party API integrations.\n\n\nExperience with communications automation, Slack, WhatsApp, HubSpot, payment gateways, workflow orchestration, or data-heavy analytical dashboards.\n\n\nYou have built your own technical product from scratch before that has generated meaningful revenue ($100k+) or active consumer usage (100k+ users).\n\n\nYou have previously co-founded or started your own company.\n\n\nExperience setting up AI guardrails at an organizational level: code review policies for AI-assisted contributions, IP and data-handling practices, secrets/access controls, model and tool selection, and evaluation frameworks.\n\n\nWhat’s Offered\n\n\nHigh-Impact Ownership: Own the infrastructure for an established company with real product-market fit, high-profile customers, fast scaling, and a clear operational problem worth solving.\n\nCapital Stability: We have been profitable many more of our years than not, and all of our organizational design and capital allocation are about being one of the most consequential companies for human flourishing over the coming decades, rather than near-term fundraising cycles.\n\nImmediate Leverage Work: Work on a clear operational ecosystem where optimized software immediately improves customer experience, margins, unit economics, and team capacity.\n\n\nExecutive Access: Work directly with the company's cofounders, most senior executive leadership, and operators who treat AI-native systems as a core foundation of how the company runs.\n\n\nWork Smarter Culture: We are big believers in always seeking to work smarter rather than working harder, ensuring our incentives align with excellent work/life balance.\n\n\nElite Mentorship: Have regular access to two advisors who are world-class startup founders/CTOs, who together have written most of the software behind funds managing over $15B, who would be excited to provide mentorship and give advice regularly.\n\n\nVelocity Values: Grow with a team that values speed, standalone ownership, direct feedback, and practical systems that make customers' lives better.\n\n\nCareer Trajectory: Have many opportunities for personal, career, and compensation growth.\n\n\nShift Schedule: You will be working in US shift timings.",0,1783330170000,"2026-07-06 11:30:15","2026-07-01T12:15:38.000Z",false,"INR",{"jsonldValid":24,"jsonld":27},"",{"jobs":29},[30,40,51,65,74,83],{"id":31,"slug":32,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":33,"department":17,"content_html":34,"content_text":35,"years":20,"createdAt":36,"updatedAtISO":37,"postedAtISO":38,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":39},"af54bf46dd9c9b30d97e931fe748706c218edc45a673fcddff5efe7ddeff63b4","founding-engineer-at-fresh-prints-267aee7603",[16],"\u003Ch3>\u003Cstrong>About Frontier\u003C/strong>\u003C/h3>\n\u003Cp>\u003Cstrong>Frontier\u003C/strong> is a subsidiary of \u003Cstrong>Fresh Prints\u003C/strong>. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it \u003Cstrong>Frontier\u003C/strong>.\u003C/p>\n\u003Cp>At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\u003C/p>\n\u003Cp>\u003Cstrong>Think of us as your personal talent agent — and good luck with the application!\u003C/strong> 😊\u003C/p>\n\u003Ch3>\u003Cstrong>The Role: Founding Engineer\u003C/strong>\u003C/h3>\n\u003Cp>Your mandate is to build the core systems, advanced backend products, and engineering culture that let Frontier scale our leading enterprise automation and workflows.\u003C/p>\n\u003Cp>This means owning complex production systems, optimizing internal operational tooling, building agent-powered workflows, and creating the structural harnesses that let engineers and operators ship software quickly and safely with AI.\u003C/p>\n\u003Cp>You will work directly with our leadership team and senior operators on the company’s highest-leverage engineering problems: end-to-end data processing speed, high-concurrency search quality, operator productivity, platform onboarding, client intelligence, and AI-assisted operations.\u003C/p>\n\u003Cp>We are only interested in someone who takes a long-term ownership mentality to technical architecture, infrastructure stability, and core business partnerships.\u003C/p>\n\u003Ch3>\u003Cstrong>Existing Tech Stack\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>Backend:\u003C/strong> Python (Django and FastAPI frameworks)\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Database:\u003C/strong> PostgreSQL Database and associated ORM frameworks\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Infrastructure:\u003C/strong> AWS Services and/or Railway cloud architectures\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>AI/Agentic Interface:\u003C/strong> Claude Code, Codex, Cursor, Model Model Context Protocol (MCP) tools, custom scripts, evaluation frameworks, and real-time observability pipelines\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>AI Function Leadership:\u003C/strong> Build and lead an AI-native engineering function with clear standards, fast shipping, and strong production discipline.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Core Infrastructure Improvement:\u003C/strong> Improve our core distributed systems, backend architectures, data ingestion layers, search, quoting, data management, payments, reporting, and internal copilots.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Agentic Harness Design:\u003C/strong> Design the harnesses that make agentic engineering reliable: repo instructions, skills, MCP tools, scripts, hooks, CI gates, evals, observability, permissions, and review loops.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Development Interface Execution:\u003C/strong> Use Claude Code, Codex, and related tools as a primary development interface, not an occasional assistant.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Non-Engineer Contribution Paths:\u003C/strong> Create a safe contribution path for non-engineers using AI tools, with rigorous engineering review loops at the right friction points.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Operational Systems Transformation:\u003C/strong> Turn messy, ambiguous operational constraints into simple, durable systems.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Team Development:\u003C/strong> Recruit, coach, and raise the engineering bar for a lean, elite engineering team.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Cross-Functional Collaboration:\u003C/strong> Work closely with growth, sales, operations, and finance to ship software that improves company revenue, margin, speed, and customer experience.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Qualifications\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>Hacker Mindset:\u003C/strong> You are a hacker in all aspects of life.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Full-Stack Depth:\u003C/strong> You are a strong full-stack engineer with a heavy backend bias.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Production Ownership:\u003C/strong> You have owned complex production systems that real customers or business operators depend on daily.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Startup DNA:\u003C/strong> You have experience with early-stage, high-growth tech environments, operating within lean and efficient teams.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Leadership Capabilities:\u003C/strong> You have strong leadership skills with experience in building, mentoring, and managing high-performing engineering teams or technical pods.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Agent Expert:\u003C/strong> You use coding agents every day and thoroughly understand their strengths, limitations, and failure modes from hands-on experience.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Interface Power-User:\u003C/strong> You frequently hit usage limits on Claude, Codex, Cursor, or similar tools because you actively push them to execute real-world production code.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Concrete Portfolio:\u003C/strong> You have taken ultimate ownership and responsibility for an existing product or system before and possess a portfolio, GitHub repo, Loom, write-up, or concrete example of an application you built from scratch.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Language Proficiency:\u003C/strong> You have strong proficiency with Python, PostgreSQL, and associated ORM frameworks (specifically Django and FastAPI).\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Ambiguity Decomposer:\u003C/strong> You know how to cleanly decompose ambiguous work into technical specs, discrete tasks, automated tests, evals, and reviewable artifacts.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Innovative Thinker:\u003C/strong> You are a creative thinker with the ability to identify innovative growth opportunities and experiment with new approaches.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Agent Failure Detection:\u003C/strong> You can tell when a generative agent is solving the wrong problem, overfitting to a test, hallucinating confidence, or making the codebase harder to maintain long-term.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Verification Disciplined:\u003C/strong> You care deeply about verification: tests, logs, traces, screenshots, PR reviews, evals, and hard evidence over subjective vibes.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Strategic Judgment:\u003C/strong> You have strong product judgment and can navigate smoothly from a business bottleneck to a clean technical design without needing everything pre-specified.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Disciplined Velocity:\u003C/strong> You move quickly, but you do not confuse speed with mess. You can lead people, set team standards, give direct feedback, and build a team that gets stronger over time.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>Bonus Points For:\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Experience building internal productivity tools, CRM custom engines, or dashboard tools for operations-heavy business segments.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Advanced knowledge of high-volume data scraping, browser automation, data parsing, or complex third-party API integrations.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience with communications automation, Slack, WhatsApp, HubSpot, payment gateways, workflow orchestration, or data-heavy analytical dashboards.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>You have built your own technical product from scratch before that has generated meaningful revenue ($100k+) or active consumer usage (100k+ users).\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>You have previously co-founded or started your own company.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience setting up AI guardrails at an organizational level: code review policies for AI-assisted contributions, IP and data-handling practices, secrets/access controls, model and tool selection, and evaluation frameworks.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>What’s Offered\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>High-Impact Ownership:\u003C/strong> Own the infrastructure for an established company with real product-market fit, high-profile customers, fast scaling, and a clear operational problem worth solving.\u003C/p>\n\u003C/li>\n\u003Cli>\u003Cstrong>Capital Stability:\u003C/strong> We have been profitable many more of our years than not, and all of our organizational design and capital allocation are about being one of the most consequential companies for human flourishing over the coming decades, rather than near-term fundraising cycles.\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Immediate Leverage Work:\u003C/strong> Work on a clear operational ecosystem where optimized software immediately improves customer experience, margins, unit economics, and team capacity.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Executive Access:\u003C/strong> Work directly with the company's cofounders, most senior executive leadership, and operators who treat AI-native systems as a core foundation of how the company runs.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Work Smarter Culture:\u003C/strong> We are big believers in always seeking to work smarter rather than working harder, ensuring our incentives align with excellent work/life balance.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Elite Mentorship:\u003C/strong> Have regular access to two advisors who are world-class startup founders/CTOs, who together have written most of the software behind funds managing over $15B, who would be excited to provide mentorship and give advice regularly.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Velocity Values:\u003C/strong> Grow with a team that values speed, standalone ownership, direct feedback, and practical systems that make customers' lives better.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Career Trajectory:\u003C/strong> Have many opportunities for personal, career, and compensation growth.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Shift Schedule:\u003C/strong> You will be working in US/EST shift timings.\u003C/p>\n\u003C/li>\n\u003C/ul>","About Frontier\nFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.\nAt Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\nThink of us as your personal talent agent — and good luck with the application! 😊\nThe Role: Founding Engineer\nYour mandate is to build the core systems, advanced backend products, and engineering culture that let Frontier scale our leading enterprise automation and workflows.\nThis means owning complex production systems, optimizing internal operational tooling, building agent-powered workflows, and creating the structural harnesses that let engineers and operators ship software quickly and safely with AI.\nYou will work directly with our leadership team and senior operators on the company’s highest-leverage engineering problems: end-to-end data processing speed, high-concurrency search quality, operator productivity, platform onboarding, client intelligence, and AI-assisted operations.\nWe are only interested in someone who takes a long-term ownership mentality to technical architecture, infrastructure stability, and core business partnerships.\nExisting Tech Stack\n\n\nBackend: Python (Django and FastAPI frameworks)\n\n\nDatabase: PostgreSQL Database and associated ORM frameworks\n\n\nInfrastructure: AWS Services and/or Railway cloud architectures\n\n\nAI/Agentic Interface: Claude Code, Codex, Cursor, Model Model Context Protocol (MCP) tools, custom scripts, evaluation frameworks, and real-time observability pipelines\n\n\nKey Responsibilities\n\n\nAI Function Leadership: Build and lead an AI-native engineering function with clear standards, fast shipping, and strong production discipline.\n\n\nCore Infrastructure Improvement: Improve our core distributed systems, backend architectures, data ingestion layers, search, quoting, data management, payments, reporting, and internal copilots.\n\n\nAgentic Harness Design: Design the harnesses that make agentic engineering reliable: repo instructions, skills, MCP tools, scripts, hooks, CI gates, evals, observability, permissions, and review loops.\n\n\nDevelopment Interface Execution: Use Claude Code, Codex, and related tools as a primary development interface, not an occasional assistant.\n\n\nNon-Engineer Contribution Paths: Create a safe contribution path for non-engineers using AI tools, with rigorous engineering review loops at the right friction points.\n\n\nOperational Systems Transformation: Turn messy, ambiguous operational constraints into simple, durable systems.\n\n\nTeam Development: Recruit, coach, and raise the engineering bar for a lean, elite engineering team.\n\n\nCross-Functional Collaboration: Work closely with growth, sales, operations, and finance to ship software that improves company revenue, margin, speed, and customer experience.\n\n\nQualifications\n\n\nHacker Mindset: You are a hacker in all aspects of life.\n\n\nFull-Stack Depth: You are a strong full-stack engineer with a heavy backend bias.\n\n\nProduction Ownership: You have owned complex production systems that real customers or business operators depend on daily.\n\n\nStartup DNA: You have experience with early-stage, high-growth tech environments, operating within lean and efficient teams.\n\n\nLeadership Capabilities: You have strong leadership skills with experience in building, mentoring, and managing high-performing engineering teams or technical pods.\n\n\nAgent Expert: You use coding agents every day and thoroughly understand their strengths, limitations, and failure modes from hands-on experience.\n\n\nInterface Power-User: You frequently hit usage limits on Claude, Codex, Cursor, or similar tools because you actively push them to execute real-world production code.\n\n\nConcrete Portfolio: You have taken ultimate ownership and responsibility for an existing product or system before and possess a portfolio, GitHub repo, Loom, write-up, or concrete example of an application you built from scratch.\n\n\nLanguage Proficiency: You have strong proficiency with Python, PostgreSQL, and associated ORM frameworks (specifically Django and FastAPI).\n\n\nAmbiguity Decomposer: You know how to cleanly decompose ambiguous work into technical specs, discrete tasks, automated tests, evals, and reviewable artifacts.\n\n\nInnovative Thinker: You are a creative thinker with the ability to identify innovative growth opportunities and experiment with new approaches.\n\n\nAgent Failure Detection: You can tell when a generative agent is solving the wrong problem, overfitting to a test, hallucinating confidence, or making the codebase harder to maintain long-term.\n\n\nVerification Disciplined: You care deeply about verification: tests, logs, traces, screenshots, PR reviews, evals, and hard evidence over subjective vibes.\n\n\nStrategic Judgment: You have strong product judgment and can navigate smoothly from a business bottleneck to a clean technical design without needing everything pre-specified.\n\n\nDisciplined Velocity: You move quickly, but you do not confuse speed with mess. You can lead people, set team standards, give direct feedback, and build a team that gets stronger over time.\n\n\nBonus Points For:\n\n\nExperience building internal productivity tools, CRM custom engines, or dashboard tools for operations-heavy business segments.\n\n\nAdvanced knowledge of high-volume data scraping, browser automation, data parsing, or complex third-party API integrations.\n\n\nExperience with communications automation, Slack, WhatsApp, HubSpot, payment gateways, workflow orchestration, or data-heavy analytical dashboards.\n\n\nYou have built your own technical product from scratch before that has generated meaningful revenue ($100k+) or active consumer usage (100k+ users).\n\n\nYou have previously co-founded or started your own company.\n\n\nExperience setting up AI guardrails at an organizational level: code review policies for AI-assisted contributions, IP and data-handling practices, secrets/access controls, model and tool selection, and evaluation frameworks.\n\n\nWhat’s Offered\n\n\nHigh-Impact Ownership: Own the infrastructure for an established company with real product-market fit, high-profile customers, fast scaling, and a clear operational problem worth solving.\n\nCapital Stability: We have been profitable many more of our years than not, and all of our organizational design and capital allocation are about being one of the most consequential companies for human flourishing over the coming decades, rather than near-term fundraising cycles.\n\nImmediate Leverage Work: Work on a clear operational ecosystem where optimized software immediately improves customer experience, margins, unit economics, and team capacity.\n\n\nExecutive Access: Work directly with the company's cofounders, most senior executive leadership, and operators who treat AI-native systems as a core foundation of how the company runs.\n\n\nWork Smarter Culture: We are big believers in always seeking to work smarter rather than working harder, ensuring our incentives align with excellent work/life balance.\n\n\nElite Mentorship: Have regular access to two advisors who are world-class startup founders/CTOs, who together have written most of the software behind funds managing over $15B, who would be excited to provide mentorship and give advice regularly.\n\n\nVelocity Values: Grow with a team that values speed, standalone ownership, direct feedback, and practical systems that make customers' lives better.\n\n\nCareer Trajectory: Have many opportunities for personal, career, and compensation growth.\n\n\nShift Schedule: You will be working in US/EST shift timings.",1782898158000,"2026-07-01 11:30:19","2026-06-19T19:31:48.000Z",{"jsonldValid":24,"jsonld":27},{"id":41,"slug":42,"title":43,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":44,"department":45,"content_html":46,"content_text":47,"years":20,"createdAt":36,"updatedAtISO":48,"postedAtISO":49,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":50},"52e6f91eff7e896681be3a173b3e91489eacbebd7aa37ffc410a9b69a19d1bad","shopify-merchant-support-specialist-at-fresh-prints-e1244e5f4c","Shopify Merchant Support Specialist",[16],"Other","\u003Ch3>\u003Cstrong>About Frontier\u003C/strong>\u003C/h3>\n\u003Cp>\u003Cstrong>Frontier\u003C/strong> is a subsidiary of \u003Cstrong>Fresh Prints\u003C/strong>. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it \u003Cstrong>Frontier\u003C/strong>.\u003C/p>\n\u003Cp>At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\u003C/p>\n\u003Cp>\u003Cstrong>Think of us as your personal talent agent — and good luck with the application!\u003C/strong> 😊\u003C/p>\n\u003Ch3>\u003Cstrong>About Intelligems\u003C/strong>\u003C/h3>\n\u003Cp>There are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving \u003Cstrong>6–10% of potential profit\u003C/strong> on the table.\u003C/p>\n\u003Cp>\u003Cstrong>Intelligems\u003C/strong> is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\u003C/p>\n\u003Cp>We're currently working with \u003Cstrong>500+ brands\u003C/strong> and have processed over \u003Cstrong>$4B\u003C/strong> of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over \u003Cstrong>$4M in funding\u003C/strong>. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\u003C/p>\n\u003Ch3>\u003Cstrong>The Role: Shopify Merchant Support Specialist\u003C/strong>\u003C/h3>\n\u003Cp>We’re looking for a Shopify Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the \u003Cstrong>Support & Implementation Manager\u003C/strong> and communicate with customers daily via \u003Cstrong>email, Slack, and chat\u003C/strong> to resolve issues and deliver an outstanding customer experience.\u003C/p>\n\u003Ch4>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\n\u003Cp>Deliver a best-in-class customer experience by responding promptly to customer inquiries\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Become a product expert so you can answer questions quickly and accurately\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Manage 20–30 open customer conversations at a time\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Own follow-ups and ensure all tickets are resolved in a timely manner\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Collaborate with internal teams on escalated or complex issues\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Spot trends in support issues and share insights with product, tech, and ops\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Contribute to internal knowledge-sharing (documentation, training, etc.)\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Qualifications\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Proven experience in supporting Shopify merchants\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Excellent communication and problem-solving skills\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>You love helping people and can think on your feet\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Comfortable wearing many hats and juggling priorities\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Ability to multitask, stay organized, and manage time effectively\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience in e-commerce, SaaS, or analytics is a plus\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\u003C/p>\n\u003C/li>\n\u003Cli>Comfortable with providing weekend support\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Culture & Values\u003C/strong>\u003C/h3>\n\u003Cp>At Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\u003C/p>\n\u003Col>\n\u003Cli>\n\u003Cp>\u003Cstrong>Put customers first\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Be honest and transparent. Always act in the customer’s best interest.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Be helpful\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Support teammates, customers, and partners with generosity and kindness.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Strive for excellence\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Commit to being world-class at what you do.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Build and develop a diverse, world-class team\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Hire the best, and invest in feedback and growth.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Have a perspective\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Speak up when you disagree. Everyone is responsible for making us better.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003C/ol>\n\u003Ch3>\u003Cstrong>What’s Offered\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Competitive salary and equity packages\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Flexible vacation and PTO\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Chr>","About Frontier\nFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.\nAt Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\nThink of us as your personal talent agent — and good luck with the application! 😊\nAbout Intelligems\nThere are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving 6–10% of potential profit on the table.\nIntelligems is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\nWe're currently working with 500+ brands and have processed over $4B of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over $4M in funding. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\nThe Role: Shopify Merchant Support Specialist\nWe’re looking for a Shopify Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.\nKey Responsibilities\n\n\nDeliver a best-in-class customer experience by responding promptly to customer inquiries\n\n\nTroubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\n\n\nBecome a product expert so you can answer questions quickly and accurately\n\n\nManage 20–30 open customer conversations at a time\n\n\nOwn follow-ups and ensure all tickets are resolved in a timely manner\n\n\nCollaborate with internal teams on escalated or complex issues\n\n\nSpot trends in support issues and share insights with product, tech, and ops\n\n\nContribute to internal knowledge-sharing (documentation, training, etc.)\n\n\nQualifications\n\n\nProven experience in supporting Shopify merchants\n\n\nExcellent communication and problem-solving skills\n\n\nYou love helping people and can think on your feet\n\n\nComfortable wearing many hats and juggling priorities\n\n\nAbility to multitask, stay organized, and manage time effectively\n\n\nExperience in e-commerce, SaaS, or analytics is a plus\n\n\nFamiliarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\n\nComfortable with providing weekend support\n\nCulture & Values\nAt Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\n\n\nPut customers first\n\n\nBe honest and transparent. Always act in the customer’s best interest.\n\n\n\n\nBe helpful\n\n\nSupport teammates, customers, and partners with generosity and kindness.\n\n\n\n\nStrive for excellence\n\n\nCommit to being world-class at what you do.\n\n\n\n\nBuild and develop a diverse, world-class team\n\n\nHire the best, and invest in feedback and growth.\n\n\n\n\nHave a perspective\n\n\nSpeak up when you disagree. Everyone is responsible for making us better.\n\n\n\n\nWhat’s Offered\n\n\nCompetitive salary and equity packages\n\n\nFlexible vacation and PTO","2026-07-01 11:30:18","2026-06-26T19:13:51.000Z",{"jsonldValid":24,"jsonld":27},{"id":52,"slug":53,"title":54,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":55,"country":56,"remote":14,"employmentType":57,"department":45,"content_html":58,"content_text":59,"years":20,"createdAt":60,"updatedAtISO":61,"postedAtISO":62,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":63,"schema":64},"fbc079dbe65d2067111b0641019c10f646945968e7fd093f0ed16eea793e0389","customer-merchant-support-specialist-at-fresh-prints-d6253a70c9","Customer/Merchant Support Specialist","The Philippines (Remote)","The Philippines",[16],"\u003Ch3>\u003Cstrong>About Frontier\u003C/strong>\u003C/h3>\n\u003Cp>\u003Cstrong>Frontier\u003C/strong> is a subsidiary of \u003Cstrong>Fresh Prints\u003C/strong>. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it \u003Cstrong>Frontier\u003C/strong>.\u003C/p>\n\u003Cp>At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\u003C/p>\n\u003Cp>\u003Cstrong>Think of us as your personal talent agent — and good luck with the application!\u003C/strong> 😊\u003C/p>\n\u003Ch3>\u003Cstrong>About Intelligems\u003C/strong>\u003C/h3>\n\u003Cp>There are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving \u003Cstrong>6–10% of potential profit\u003C/strong> on the table.\u003C/p>\n\u003Cp>\u003Cstrong>Intelligems\u003C/strong> is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\u003C/p>\n\u003Cp>We're currently working with \u003Cstrong>500+ brands\u003C/strong> and have processed over \u003Cstrong>$4B\u003C/strong> of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over \u003Cstrong>$4M in funding\u003C/strong>. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\u003C/p>\n\u003Ch3>\u003Cstrong>The Role: Customer/Merchant Support Specialist\u003C/strong>\u003C/h3>\n\u003Cp>We’re looking for a Customer/Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the \u003Cstrong>Support & Implementation Manager\u003C/strong> and communicate with customers daily via \u003Cstrong>email, Slack, and chat\u003C/strong> to resolve issues and deliver an outstanding customer experience.\u003C/p>\n\u003Ch4>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\n\u003Cp>Deliver a best-in-class customer experience by responding promptly to customer inquiries\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Become a product expert so you can answer questions quickly and accurately\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Manage 20–30 open customer conversations at a time\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Own follow-ups and ensure all tickets are resolved in a timely manner\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Collaborate with internal teams on escalated or complex issues\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Spot trends in support issues and share insights with product, tech, and ops\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Contribute to internal knowledge-sharing (documentation, training, etc.)\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Qualifications\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Proven experience in customer/merchant support or a related role\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Excellent communication and problem-solving skills\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>You love helping people and can think on your feet\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Comfortable wearing many hats and juggling priorities\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Ability to multitask, stay organized, and manage time effectively\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience in e-commerce, SaaS, or analytics is a plus\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\u003C/p>\n\u003C/li>\n\u003Cli>Comfortable with providing weekend support\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Culture & Values\u003C/strong>\u003C/h3>\n\u003Cp>At Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\u003C/p>\n\u003Col>\n\u003Cli>\n\u003Cp>\u003Cstrong>Put customers first\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Be honest and transparent. Always act in the customer’s best interest.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Be helpful\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Support teammates, customers, and partners with generosity and kindness.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Strive for excellence\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Commit to being world-class at what you do.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Build and develop a diverse, world-class team\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Hire the best, and invest in feedback and growth.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Have a perspective\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Speak up when you disagree. Everyone is responsible for making us better.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003C/ol>\n\u003Ch3>\u003Cstrong>What’s Offered\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Competitive salary and equity packages\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Flexible vacation and PTO\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Chr>","About Frontier\nFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.\nAt Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\nThink of us as your personal talent agent — and good luck with the application! 😊\nAbout Intelligems\nThere are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving 6–10% of potential profit on the table.\nIntelligems is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\nWe're currently working with 500+ brands and have processed over $4B of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over $4M in funding. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\nThe Role: Customer/Merchant Support Specialist\nWe’re looking for a Customer/Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.\nKey Responsibilities\n\n\nDeliver a best-in-class customer experience by responding promptly to customer inquiries\n\n\nTroubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\n\n\nBecome a product expert so you can answer questions quickly and accurately\n\n\nManage 20–30 open customer conversations at a time\n\n\nOwn follow-ups and ensure all tickets are resolved in a timely manner\n\n\nCollaborate with internal teams on escalated or complex issues\n\n\nSpot trends in support issues and share insights with product, tech, and ops\n\n\nContribute to internal knowledge-sharing (documentation, training, etc.)\n\n\nQualifications\n\n\nProven experience in customer/merchant support or a related role\n\n\nExcellent communication and problem-solving skills\n\n\nYou love helping people and can think on your feet\n\n\nComfortable wearing many hats and juggling priorities\n\n\nAbility to multitask, stay organized, and manage time effectively\n\n\nExperience in e-commerce, SaaS, or analytics is a plus\n\n\nFamiliarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\n\nComfortable with providing weekend support\n\nCulture & Values\nAt Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\n\n\nPut customers first\n\n\nBe honest and transparent. Always act in the customer’s best interest.\n\n\n\n\nBe helpful\n\n\nSupport teammates, customers, and partners with generosity and kindness.\n\n\n\n\nStrive for excellence\n\n\nCommit to being world-class at what you do.\n\n\n\n\nBuild and develop a diverse, world-class team\n\n\nHire the best, and invest in feedback and growth.\n\n\n\n\nHave a perspective\n\n\nSpeak up when you disagree. Everyone is responsible for making us better.\n\n\n\n\nWhat’s Offered\n\n\nCompetitive salary and equity packages\n\n\nFlexible vacation and PTO",1779204380000,"2026-05-19 17:26:55","2026-05-18T18:30:38.000Z","USD",{"jsonldValid":24,"jsonld":27},{"id":66,"slug":67,"title":68,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":55,"country":56,"remote":14,"employmentType":69,"department":45,"content_html":70,"content_text":71,"years":20,"createdAt":60,"updatedAtISO":61,"postedAtISO":72,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":63,"schema":73},"e0eeead0afa90b7d8101fe3999434baf4867b8d5e4335f6439aa44ed5791e9a6","merchant-support-specialist-at-fresh-prints-3673948fc9","Merchant Support Specialist",[16],"\u003Ch3>\u003C/h3>\n\u003Ch3>\u003Cstrong>About Frontier\u003C/strong>\u003C/h3>\n\u003Cp>\u003Cstrong>Frontier\u003C/strong> is a subsidiary of \u003Cstrong>Fresh Prints\u003C/strong>. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it \u003Cstrong>Frontier\u003C/strong>.\u003C/p>\n\u003Cp>At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\u003C/p>\n\u003Cp>\u003Cstrong>Think of us as your personal talent agent — and good luck with the application!\u003C/strong> 😊\u003C/p>\n\u003Ch3>\u003Cstrong>About Intelligems\u003C/strong>\u003C/h3>\n\u003Cp>There are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving \u003Cstrong>6–10% of potential profit\u003C/strong> on the table.\u003C/p>\n\u003Cp>\u003Cstrong>Intelligems\u003C/strong> is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\u003C/p>\n\u003Cp>We're currently working with \u003Cstrong>500+ brands\u003C/strong> and have processed over \u003Cstrong>$4B\u003C/strong> of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over \u003Cstrong>$4M in funding\u003C/strong>. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\u003C/p>\n\u003Ch3>\u003Cstrong>The Role: Merchant Support Specialist\u003C/strong>\u003C/h3>\n\u003Cp>We’re looking for a \u003Cstrong>Merchant Support Specialist\u003C/strong> to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the \u003Cstrong>Support & Implementation Manager\u003C/strong> and communicate with customers daily via \u003Cstrong>email, Slack, and chat\u003C/strong> to resolve issues and deliver an outstanding customer experience.\u003C/p>\n\u003Ch4>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\n\u003Cp>Deliver a best-in-class customer experience by responding promptly to customer (merchant) inquiries\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Become a product expert so you can answer questions quickly and accurately\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Manage 20–30 open customer conversations at a time\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Own follow-ups and ensure all tickets are resolved in a timely manner\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Collaborate with internal teams on escalated or complex issues\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Spot trends in support issues and share insights with product, tech, and ops\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Contribute to internal knowledge-sharing (documentation, training, etc.)\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Qualifications\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Proven experience in merchant support, customer support, or a related role\u003C/p>\n\u003C/li>\n\u003Cli>Proven experience in e-commerce, SaaS, or analytics\u003C/li>\n\u003Cli>\n\u003Cp>Excellent communication and problem-solving skills\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>You love helping people and can think on your feet\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Comfortable wearing many hats and juggling priorities\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Ability to multitask, stay organized, and manage time effectively\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Culture & Values\u003C/strong>\u003C/h3>\n\u003Cp>At Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\u003C/p>\n\u003Col>\n\u003Cli>\n\u003Cp>\u003Cstrong>Put customers first\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Be honest and transparent. Always act in the customer’s best interest.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Be helpful\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Support teammates, customers, and partners with generosity and kindness.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Strive for excellence\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Commit to being world-class at what you do.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Build and develop a diverse, world-class team\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Hire the best, and invest in feedback and growth.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Have a perspective\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Speak up when you disagree. Everyone is responsible for making us better.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003C/ol>\n\u003Ch3>\u003Cstrong>What’s Offered\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Competitive salary and equity packages\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Flexible vacation and PTO\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Chr>\n\u003Ch3> \u003C/h3>","About Frontier\nFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.\nAt Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\nThink of us as your personal talent agent — and good luck with the application! 😊\nAbout Intelligems\nThere are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving 6–10% of potential profit on the table.\nIntelligems is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\nWe're currently working with 500+ brands and have processed over $4B of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over $4M in funding. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\nThe Role: Merchant Support Specialist\nWe’re looking for a Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.\nKey Responsibilities\n\n\nDeliver a best-in-class customer experience by responding promptly to customer (merchant) inquiries\n\n\nTroubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\n\n\nBecome a product expert so you can answer questions quickly and accurately\n\n\nManage 20–30 open customer conversations at a time\n\n\nOwn follow-ups and ensure all tickets are resolved in a timely manner\n\n\nCollaborate with internal teams on escalated or complex issues\n\n\nSpot trends in support issues and share insights with product, tech, and ops\n\n\nContribute to internal knowledge-sharing (documentation, training, etc.)\n\n\nQualifications\n\n\nProven experience in merchant support, customer support, or a related role\n\nProven experience in e-commerce, SaaS, or analytics\n\nExcellent communication and problem-solving skills\n\n\nYou love helping people and can think on your feet\n\n\nComfortable wearing many hats and juggling priorities\n\n\nAbility to multitask, stay organized, and manage time effectively\n\n\nFamiliarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\n\n\nCulture & Values\nAt Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\n\n\nPut customers first\n\n\nBe honest and transparent. Always act in the customer’s best interest.\n\n\n\n\nBe helpful\n\n\nSupport teammates, customers, and partners with generosity and kindness.\n\n\n\n\nStrive for excellence\n\n\nCommit to being world-class at what you do.\n\n\n\n\nBuild and develop a diverse, world-class team\n\n\nHire the best, and invest in feedback and growth.\n\n\n\n\nHave a perspective\n\n\nSpeak up when you disagree. Everyone is responsible for making us better.\n\n\n\n\nWhat’s Offered\n\n\nCompetitive salary and equity packages\n\n\nFlexible vacation and PTO","2026-05-13T19:01:18.000Z",{"jsonldValid":24,"jsonld":27},{"id":75,"slug":76,"title":77,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":55,"country":56,"remote":14,"employmentType":78,"department":45,"content_html":79,"content_text":80,"years":20,"createdAt":60,"updatedAtISO":61,"postedAtISO":81,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":63,"schema":82},"31afc6c01a50782f6ca2288a926bc43d4fc6cceea4b2c36a315e6d3468d5b3b5","technical-e-commerce-support-specialist-at-fresh-prints-2f6cc46568","Technical E-commerce Support Specialist",[16],"\u003Ch3>\u003C/h3>\n\u003Ch3>\u003Cstrong>About Frontier\u003C/strong>\u003C/h3>\n\u003Cp>\u003Cstrong>Frontier\u003C/strong> is a subsidiary of \u003Cstrong>Fresh Prints\u003C/strong>. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it \u003Cstrong>Frontier\u003C/strong>.\u003C/p>\n\u003Cp>At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\u003C/p>\n\u003Cp>\u003Cstrong>Think of us as your personal talent agent — and good luck with the application!\u003C/strong> 😊\u003C/p>\n\u003Ch3>\u003Cstrong>About Intelligems\u003C/strong>\u003C/h3>\n\u003Cp>There are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving \u003Cstrong>6–10% of potential profit\u003C/strong> on the table.\u003C/p>\n\u003Cp>\u003Cstrong>Intelligems\u003C/strong> is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\u003C/p>\n\u003Cp>We're currently working with \u003Cstrong>500+ brands\u003C/strong> and have processed over \u003Cstrong>$4B\u003C/strong> of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over \u003Cstrong>$4M in funding\u003C/strong>. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\u003C/p>\n\u003Ch3>\u003Cstrong>The Role: Technical E-commerce Support Specialist\u003C/strong>\u003C/h3>\n\u003Cp>We’re looking for a\u003Cstrong> Technical E-commerce Support Specialist\u003C/strong> to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the \u003Cstrong>Support & Implementation Manager\u003C/strong> and communicate with customers daily via \u003Cstrong>email, Slack, and chat\u003C/strong> to resolve issues and deliver an outstanding customer experience.\u003C/p>\n\u003Ch4>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\n\u003Cp>Deliver a best-in-class customer experience by responding promptly to customer (merchant) inquiries\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Become a product expert so you can answer questions quickly and accurately\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Manage 20–30 open customer conversations at a time\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Own follow-ups and ensure all tickets are resolved in a timely manner\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Collaborate with internal teams on escalated or complex issues\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Spot trends in support issues and share insights with product, tech, and ops\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Contribute to internal knowledge-sharing (documentation, training, etc.)\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Qualifications\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Proven experience in merchant support, customer support, or a related role\u003C/p>\n\u003C/li>\n\u003Cli>Proven experience in e-commerce, SaaS, or analytics\u003C/li>\n\u003Cli>\n\u003Cp>Excellent communication and problem-solving skills\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>You love helping people and can think on your feet\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Comfortable wearing many hats and juggling priorities\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Ability to multitask, stay organized, and manage time effectively\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\u003C/p>\n\u003C/li>\n\u003Cli>Comfortable with providing weekend support\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Culture & Values\u003C/strong>\u003C/h3>\n\u003Cp>At Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\u003C/p>\n\u003Col>\n\u003Cli>\n\u003Cp>\u003Cstrong>Put customers first\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Be honest and transparent. Always act in the customer’s best interest.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Be helpful\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Support teammates, customers, and partners with generosity and kindness.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Strive for excellence\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Commit to being world-class at what you do.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Build and develop a diverse, world-class team\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Hire the best, and invest in feedback and growth.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Have a perspective\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Speak up when you disagree. Everyone is responsible for making us better.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003C/ol>\n\u003Ch3>\u003Cstrong>What’s Offered\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Competitive salary and equity packages\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Flexible vacation and PTO\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Chr>\n\u003Ch3> \u003C/h3>","About Frontier\nFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.\nAt Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\nThink of us as your personal talent agent — and good luck with the application! 😊\nAbout Intelligems\nThere are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving 6–10% of potential profit on the table.\nIntelligems is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\nWe're currently working with 500+ brands and have processed over $4B of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over $4M in funding. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\nThe Role: Technical E-commerce Support Specialist\nWe’re looking for a Technical E-commerce Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.\nKey Responsibilities\n\n\nDeliver a best-in-class customer experience by responding promptly to customer (merchant) inquiries\n\n\nTroubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\n\n\nBecome a product expert so you can answer questions quickly and accurately\n\n\nManage 20–30 open customer conversations at a time\n\n\nOwn follow-ups and ensure all tickets are resolved in a timely manner\n\n\nCollaborate with internal teams on escalated or complex issues\n\n\nSpot trends in support issues and share insights with product, tech, and ops\n\n\nContribute to internal knowledge-sharing (documentation, training, etc.)\n\n\nQualifications\n\n\nProven experience in merchant support, customer support, or a related role\n\nProven experience in e-commerce, SaaS, or analytics\n\nExcellent communication and problem-solving skills\n\n\nYou love helping people and can think on your feet\n\n\nComfortable wearing many hats and juggling priorities\n\n\nAbility to multitask, stay organized, and manage time effectively\n\n\nFamiliarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\n\nComfortable with providing weekend support\n\nCulture & Values\nAt Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\n\n\nPut customers first\n\n\nBe honest and transparent. Always act in the customer’s best interest.\n\n\n\n\nBe helpful\n\n\nSupport teammates, customers, and partners with generosity and kindness.\n\n\n\n\nStrive for excellence\n\n\nCommit to being world-class at what you do.\n\n\n\n\nBuild and develop a diverse, world-class team\n\n\nHire the best, and invest in feedback and growth.\n\n\n\n\nHave a perspective\n\n\nSpeak up when you disagree. Everyone is responsible for making us better.\n\n\n\n\nWhat’s Offered\n\n\nCompetitive salary and equity packages\n\n\nFlexible vacation and PTO","2026-05-13T19:01:19.000Z",{"jsonldValid":24,"jsonld":27},{"id":84,"slug":85,"title":86,"companyname":87,"companylogo":88,"companyIndustry":89,"city":90,"country":91,"remote":24,"employmentType":92,"department":45,"content_html":93,"content_text":94,"years":20,"createdAt":95,"updatedAtISO":96,"postedAtISO":97,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":63,"schema":98},"882147c7ec98a7e9a8454418820aba5b22c8b5bd0666de31c30da35b1901fc25","business-development-representative-at-brown-and-brown-insurance-afcae97fda","Business Development Representative","Brown & Brown Insurance","https://logo.clearbit.com/bbinsurance.com","Insurance","Plano","United States",[16],"\u003Cp>Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.\u003C/p>\u003Cp>\u003Cb>Brown & Brown \u003C/b>is seeking a \u003Cb>Business Development Representative \u003C/b>to join our growing team in \u003Cb>Plano, TX\u003C/b>!\u003C/p>\u003Cp>The Business Development Representative supports the sales team in identifying qualified leads through inbound and outbound activities across Employee Benefits and Property & Casualty Insurance market.\u003C/p>\u003Cp>\u003Cb>How You Will Contribute:\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>Support strategic and senior producers on inbound and outbound efforts and strategies in Employee Benefits / Property & Casualty Insurance market.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Effectively research, conduct needs analysis, and set appointments with qualified leads through phone calls, emails, and other methods.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborate with sales team to identify prospective clients existing insurance program and how our team may be able to propose additional comprehensive solutions to satisfy their needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Facilitate sales calls and provide producer with lead information.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Accurately enter, update, and maintain prospect information in HubSpot CRM.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Leverage database tools for lead generation.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Promote a commitment to achieve or exceed internal and external performance standards and department/agency goals.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Follow agency guidelines, policies and procedures; including professional development and continuing education required for valid licensing.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Participate in department meetings, industry conferences, and networking events when necessary.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Promote teamwork, support, and a positive attitude in the department and office.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Licenses & Certifications: \u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Willingness to obtain Insurance Licenses within first year of employment. (preferred)\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Skills & Experience to be Successful:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>High School Diploma\u003C/p>\u003C/li>\u003Cli>\u003Cp>2-3+ years progressive experience in telemarketing, sales or consulting\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proficiency working with Microsoft Office products.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Bachelor’s Degree (preferred)\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with HubSpot.com (preferred)\u003C/p>\u003C/li>\u003Cli>\u003Cp>Preference to those with proven business development success through effective use of core sales tools: LinkedIn, ZoomInfo, miEdge, Insurance Xdate, Vidyard. (preferred)\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Teammate Benefits & Total Well-Being\u003C/b>\u003C/p>\u003Cp>We go beyond standard benefits, focusing on the total well-being of our teammates, including:\u003C/p>\u003Cul>\u003Cli>\u003Ci>\u003Cu>Health Benefits\u003C/u>\u003C/i>: Medical/Rx, Dental, Vision, Life Insurance, Disability \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>Insurance  \u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/li>\u003Cli>\u003Ci>\u003Cu>Financial Benefits\u003C/u>\u003C/i>: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement \u003C/li>\u003Cli>\u003Ci>\u003Cu>Mental Health & Wellness\u003C/u>\u003C/i>: Free Mental Health & Enhanced Advocacy Services\u003C/li>\u003Cli>\u003Ci>\u003Cu>Beyond Benefits\u003C/u>\u003C/i>: Paid Time Off, Holidays, Preferred Partner Discounts and more. \u003C/li>\u003C/ul>\u003Cp>\u003Ci>Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.\u003C/i>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Recruiting Vendor Disclosure Statement\u003C/b>\u003C/p>\u003Cp>Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (\"Recruiting Vendors\").  Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role.  Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions.  Additional information regarding this policy can be found on our careers page.\u003C/p>\u003Cp>\u003Cb>\u003Cspan>The Power To Be Yourself \u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>As an Equal Opportunity Employer, we are \u003Cspan>committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. \u003C/span>\u003C/p>","Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Brown & Brown is seeking a Business Development Representative to join our growing team in Plano, TX!The Business Development Representative supports the sales team in identifying qualified leads through inbound and outbound activities across Employee Benefits and Property & Casualty Insurance market.How You Will Contribute: Support strategic and senior producers on inbound and outbound efforts and strategies in Employee Benefits / Property & Casualty Insurance market.Effectively research, conduct needs analysis, and set appointments with qualified leads through phone calls, emails, and other methods.Collaborate with sales team to identify prospective clients existing insurance program and how our team may be able to propose additional comprehensive solutions to satisfy their needs.Facilitate sales calls and provide producer with lead information.Accurately enter, update, and maintain prospect information in HubSpot CRM.Leverage database tools for lead generation.Promote a commitment to achieve or exceed internal and external performance standards and department/agency goals.Follow agency guidelines, policies and procedures; including professional development and continuing education required for valid licensing.Participate in department meetings, industry conferences, and networking events when necessary.Promote teamwork, support, and a positive attitude in the department and office.Licenses & Certifications: Willingness to obtain Insurance Licenses within first year of employment. (preferred)Skills & Experience to be Successful:High School Diploma2-3+ years progressive experience in telemarketing, sales or consultingProficiency working with Microsoft Office products.Bachelor’s Degree (preferred)Experience with HubSpot.com (preferred)Preference to those with proven business development success through effective use of core sales tools: LinkedIn, ZoomInfo, miEdge, Insurance Xdate, Vidyard. (preferred)Teammate Benefits & Total Well-BeingWe go beyond standard benefits, focusing on the total well-being of our teammates, including:Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy ServicesBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.Recruiting Vendor Disclosure StatementBrown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (\"Recruiting Vendors\").  Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role.  Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions.  Additional information regarding this policy can be found on our careers page.The Power To Be Yourself  As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.",1783394788000,"2026-07-07 05:26:55","2026-07-07T03:26:55.000Z",{"jsonldValid":24,"jsonld":27},1783413738179]