[{"data":1,"prerenderedAt":127},["ShallowReactive",2],{"$f2bNFyXqceTngaLPb56Wp9FE5Gdfy6yhkdVQ9NQjfRIU":3,"$fgk4oaxGZ4iSo48Ys7kuYXfrgoz77SOvgD5gknNAgPwE":27},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":25},"fdff5d44af25dc6f1fb5da727b49021b6c83ec6e25fc90ceb0e0d88a7b18c296","8f8ab2ea54a930e0e8157de3b4b0beb8d33f2a800050d092b9bb159616ce96c2","implementation-consultant-at-deliverect-51a22ea118","Implementation Consultant","Deliverect","https://cdn.jobboardwise.com/logo/deliverect.com","The global expert in food tech","Hospitality","Mexico City",false,[16],"Full-time","Customer Success","\u003Cp>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Department Focus:\u003C/strong>\u003C/p>\n\n\u003Cp>Meet Deliverect's Implementation & Consultation team! A dedicated group of experts passionate about helping our enterprise clients succeed. We partner with clients to truly understand their business, then craft smart technical plans to seamlessly integrate our platform with their operations.\u003C/p>\n\n\u003Cp>Our goal is to help them streamline processes, boost efficiency, and achieve their ambitious business objectives. With a friendly approach that combines project management, technical know-how, and a drive for continuous improvement, we provide tailored support to ensure clients get the very best from Deliverect.\u003C/p>\n\n\u003Cp>\u003Cstrong>Your Impact:\u003C/strong>\u003C/p>\n\n\u003Cp>As an Implementation Consultant at Deliverect, you will be pivotal in ensuring new clients, from SMB to Enterprise accounts, successfully adopt and integrate into our platform. Your expertise in guiding clients through seamless implementations will directly contribute to their long-term success and satisfaction, playing a crucial role in Deliverect's growth and impact on the evolving B2B SaaS landscape.\u003C/p>\n\n\u003Cp>\u003Cstrong>This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Mexico City office and 2 days from the comfort of your home.\u003C/strong>\u003C/p>\n\n\u003Cbr>\u003Ch2>What you will do:\u003C/h2>\n\n\u003Cli>Lead multiple implementation projects, managing timelines and client expectations. Collaborate with Sales, Customer Success, and Engineering teams to ensure successful project delivery.\u003C/li>\n\u003Cli>Configure the Deliverect platform to meet client-specific needs, including integrating POS systems, online ordering platforms, and third-party applications. Use tools like Postman for API testing and troubleshooting.\u003C/li>\n\u003Cli>Conduct training sessions for clients and partners, ensuring they have the knowledge and tools needed to effectively use the platform. Provide hands-on support during and after the implementation to resolve technical issues and ensure customer satisfaction.\u003C/li>\n\u003Cli>Identify, diagnose, and resolve technical issues that arise during implementation. Escalate complex problems to the engineering or product teams and ensure timely resolution for the client.\u003C/li>\n\u003Cli>Engage with internal teams, including Product and Engineering, to communicate client feedback and influence platform enhancements. Ensure a smooth handoff to the Customer Success team post-implementation.\u003C/li>\n\u003Cli>Identify opportunities to improve implementation workflows, streamline processes, and enhance client experiences. Share insights with the Professional Services team and contribute to ongoing platform development.\u003C/li>\n\n\u003Cbr>\u003Ch2>What you will bring:\u003C/h2>\n\n\u003Cli>Experience: 3-5 years of experience in technical implementation or customer support roles within the SaaS industry. Proven track record of managing complex software implementations for mid-market or enterprise clients.\u003C/li>\n\u003Cli>Successfully led the implementation of SaaS platforms for large-scale clients, customizing solutions to meet unique business needs and ensuring timely project completion.\u003C/li>\n\u003Cli>Technical Skills:\u003C/li>\n\u003Cli>APIs & Integrations: Proficiency in working with APIs, data management, and integrations. Familiarity with Postman for API testing is essential.\u003C/li>\n\u003Cli>POS Systems: Experience with POS systems and online ordering platforms, particularly in the food & beverage industry, is a strong advantage.\u003C/li>\n\u003Cli>Project Management Tools: Skilled in using project management tools like JIRA and Asana for tracking project progress, managing resources, and ensuring deadlines are met.\u003C/li>\n\u003Cli>CRM & Ticketing Systems: Experience with CRM platforms such as HubSpot for managing client relationships and ticketing systems like Zendesk for tracking support requests.\u003C/li>\n\u003Cli>Strong interpersonal and communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.\u003C/li>\n\u003Cli>Fluency in English is required, and proficiency in additional languages is a strong asset.\u003C/li>\n\u003Cli>A deep commitment to delivering exceptional customer service and ensuring client success. Ability to anticipate customer needs and proactively address challenges.\u003C/li>\n\u003Cli>Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.\u003C/li>\n\n\u003Cbr>\u003Cp>\u003Cb>Join Our Innovative Journey:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>What You'll Gain by Joining Us:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Invest in Your Growth-\u003C/b>\u003Cb> \u003C/b>We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.\u003C/p>\u003Cp>\u003Cb>Solve Meaningful Challenges-\u003C/b>\u003Cb> \u003C/b>Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.\u003C/p>\u003Cp>\u003Cb>Drive Innovation- \u003C/b>Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.\u003C/p>\u003Cp>\u003Cb>Collaborate with a Global Team-\u003C/b>\u003Cb> \u003C/b>Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.\u003C/p>\u003Cp>\u003Cb>Be Part of a Unicorn-\u003C/b> Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.\u003C/p>\u003Cp>\u003Cb>Enjoy Regionally Tailored Rewards- \u003C/b>Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Our Commitment to Inclusion:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Important Information:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>1. Fluency in English is required, with strong written and verbal communication skills being essential. \u003C/p>\u003Cp>2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.\u003C/p>\u003Cp>3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.\u003C/p>\u003Cp>4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.\u003C/p>\u003Cbr>\u003Cbr>\u003Cp>\u003Ci>If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.\u003C/i>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Ready to shape the future of commerce with us? Explore our opportunities and apply today!\u003C/b>\u003C/p>","At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. Department Focus: Meet Deliverect's Implementation & Consultation team! A dedicated group of experts passionate about helping our enterprise clients succeed. We partner with clients to truly understand their business, then craft smart technical plans to seamlessly integrate our platform with their operations. Our goal is to help them streamline processes, boost efficiency, and achieve their ambitious business objectives. With a friendly approach that combines project management, technical know-how, and a drive for continuous improvement, we provide tailored support to ensure clients get the very best from Deliverect. Your Impact: As an Implementation Consultant at Deliverect, you will be pivotal in ensuring new clients, from SMB to Enterprise accounts, successfully adopt and integrate into our platform. Your expertise in guiding clients through seamless implementations will directly contribute to their long-term success and satisfaction, playing a crucial role in Deliverect's growth and impact on the evolving B2B SaaS landscape. This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Mexico City office and 2 days from the comfort of your home. What you will do: Lead multiple implementation projects, managing timelines and client expectations. Collaborate with Sales, Customer Success, and Engineering teams to ensure successful project delivery. Configure the Deliverect platform to meet client-specific needs, including integrating POS systems, online ordering platforms, and third-party applications. Use tools like Postman for API testing and troubleshooting. Conduct training sessions for clients and partners, ensuring they have the knowledge and tools needed to effectively use the platform. Provide hands-on support during and after the implementation to resolve technical issues and ensure customer satisfaction. Identify, diagnose, and resolve technical issues that arise during implementation. Escalate complex problems to the engineering or product teams and ensure timely resolution for the client. Engage with internal teams, including Product and Engineering, to communicate client feedback and influence platform enhancements. Ensure a smooth handoff to the Customer Success team post-implementation. Identify opportunities to improve implementation workflows, streamline processes, and enhance client experiences. Share insights with the Professional Services team and contribute to ongoing platform development. What you will bring: Experience: 3-5 years of experience in technical implementation or customer support roles within the SaaS industry. Proven track record of managing complex software implementations for mid-market or enterprise clients. Successfully led the implementation of SaaS platforms for large-scale clients, customizing solutions to meet unique business needs and ensuring timely project completion. Technical Skills: APIs & Integrations: Proficiency in working with APIs, data management, and integrations. Familiarity with Postman for API testing is essential. POS Systems: Experience with POS systems and online ordering platforms, particularly in the food & beverage industry, is a strong advantage. Project Management Tools: Skilled in using project management tools like JIRA and Asana for tracking project progress, managing resources, and ensuring deadlines are met. CRM & Ticketing Systems: Experience with CRM platforms such as HubSpot for managing client relationships and ticketing systems like Zendesk for tracking support requests. Strong interpersonal and communication skills, with the ability to engage effectively with both technical and non-technical stakeholders. Fluency in English is required, and proficiency in additional languages is a strong asset. A deep commitment to delivering exceptional customer service and ensuring client success. Ability to anticipate customer needs and proactively address challenges. Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently. Join Our Innovative Journey: At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce. What You'll Gain by Joining Us: Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment. Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide. Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions. Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives. Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact. Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are. Our Commitment to Inclusion: We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups. Important Information: 1. Fluency in English is required, with strong written and verbal communication skills being essential. 2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel. 3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process. 4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review. If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com. Ready to shape the future of commerce with us? Explore our opportunities and apply today!",0,1792077458000,"2026-10-15 17:25:16","2026-10-14T22:05:03.610Z","USD",{"jsonldValid":14,"jsonld":26},"",{"jobs":28},[29,45,58,72,91,106],{"id":30,"applyToken":31,"slug":32,"title":33,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":34,"country":35,"remote":14,"employmentType":36,"department":37,"content_html":38,"content_text":39,"years":20,"createdAt":40,"updatedAtISO":41,"postedAtISO":42,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":43,"schema":44},"45c94a052ccee7124f5ca4db54271621816838ba503f2c2d00bfc5b2ce753030","0c8274625af6e17035f91c61fc67e4c481361b139e55375821ae0565a11db003","revenue-operations-analyst-at-deliverect-9b0da08764","Revenue Operations Analyst","Madrid","Spain",[16],"Operations","\u003Cp>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Department Focus:\u003C/strong>\u003C/p>\n\n\u003Cp>The Cloud Platform department at Deliverect is the engine that drives our customers' success by providing a reliable, scalable, and secure platform for exceptional customer experiences. Our team of passionate engineers and architects constantly innovates and refines our solutions, equipping businesses with the cutting-edge technology they need to thrive in today's competitive landscape and deliver unparalleled ordering experiences.\u003C/p>\n\n\u003Cp>\u003Cstrong>Your Impact:\u003C/strong>\u003C/p>\n\n\u003Cp>As a Revenue Operations Analyst at Deliverect, you will play a pivotal role in optimizing our GTM teams (Sales, Marketing, and Onboarding) for greater efficiency and effectiveness. You will be at the forefront of driving change, balancing strategic project-based initiatives with day-to-day operational support. By leveraging your deep knowledge of CRM platforms, particularly HubSpot, you will contribute directly to our scalable, customer-centric growth. This is a unique opportunity for a proactive and autonomous individual who thrives in a fast-paced environment and is excited to take ownership of key operational tasks that directly impact business outcomes.\u003C/p>\n\n\u003Cp>\u003Cstrong>*This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Madrid or Ghent office and 2 days from the comfort of your home.\u003C/strong>\u003C/p>\u003Cbr>\u003Ch2>What you will do:\u003C/h2>\u003Cli>\u003Cstrong>Project-Based Initiatives\u003C/strong>: Lead and deliver on quarterly RevOps projects, including reporting improvements, process optimization, and tool enhancements.\u003C/li>\n\u003Cli>\u003Cstrong>Operational Support\u003C/strong>: Provide timely and accurate day-to-day operational support to GTM teams, troubleshooting and resolving CRM and system-related issues via our ticketing system.\u003C/li>\n\u003Cli>\u003Cstrong>Data and Reporting\u003C/strong>: Develop and maintain CRM reporting dashboards, including pipeline forecasting, and use data analysis to provide valuable insights that drive strategic decisions.\u003C/li>\n\u003Cli>\u003Cstrong>Process Improvement\u003C/strong>: Identify areas for improvement across our GTM processes, workflows, and systems. Implement innovative solutions that balance speed with quality, ensuring long-term scalability.\u003C/li>\n\u003Cli>\u003Cstrong>Stakeholder Collaboration\u003C/strong>: Actively engage with and manage relationships with cross-functional teams (Product, Data, Finance, People) and external vendors to align on priorities and solutions.\u003C/li>\n\u003Cli>\u003Cstrong>Data Management\u003C/strong>: Drive improvements in how we leverage contact data across our systems, ensuring data quality, cleanliness, and compliance.\u003C/li>\n\n\u003Cbr>\u003Ch2>What you will Bring:\u003C/h2>\u003Cli>\u003Cstrong>Experience\u003C/strong>: 2-5 years of experience in an Operations or similar role (Revenue Ops, Business Ops, or GTM support) within a high-growth tech company.\u003C/li>\n\u003Cli>\u003Cstrong>CRM Expertise\u003C/strong>: Hands-on experience with CRM platforms is a must-have, with strong knowledge of HubSpot preferred. CRM admin certification is a \u003Cstrong>plus\u003C/strong>.\u003C/li>\n\u003Cli>\u003Cstrong>Mindset\u003C/strong>: A curious mindset and a proactive, optimistic attitude with a drive to initiate change. You are comfortable working autonomously with ambiguous requirements and can balance quick, pragmatic fixes with well-structured, long-term solutions.\u003C/li>\n\u003Cli>\u003Cstrong>Skills\u003C/strong>: Proven project management skills and the ability to handle multiple priorities simultaneously. Proficient in strategic thinking, problem-solving, and data analysis.\u003C/li>\n\u003Cli>\u003Cstrong>Communication\u003C/strong>: Strong English communication skills with the ability to manage diverse stakeholders and explain technical concepts clearly. A proven ability to form relationships with the GTM team and understand their day-to-day work and pain points.\u003C/li>\u003Cbr>\u003Cp>\u003Cb>Join Our Innovative Journey:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>What You'll Gain by Joining Us:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Invest in Your Growth-\u003C/b>\u003Cb> \u003C/b>We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.\u003C/p>\u003Cp>\u003Cb>Solve Meaningful Challenges-\u003C/b>\u003Cb> \u003C/b>Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.\u003C/p>\u003Cp>\u003Cb>Drive Innovation- \u003C/b>Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.\u003C/p>\u003Cp>\u003Cb>Collaborate with a Global Team-\u003C/b>\u003Cb> \u003C/b>Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.\u003C/p>\u003Cp>\u003Cb>Be Part of a Unicorn-\u003C/b> Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.\u003C/p>\u003Cp>\u003Cb>Enjoy Regionally Tailored Rewards- \u003C/b>Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Our Commitment to Inclusion:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Important Information:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>1. Fluency in English is required, with strong written and verbal communication skills being essential. \u003C/p>\u003Cp>2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.\u003C/p>\u003Cp>3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.\u003C/p>\u003Cp>4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.\u003C/p>\u003Cbr>\u003Cbr>\u003Cp>\u003Ci>If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.\u003C/i>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Ready to shape the future of commerce with us? Explore our opportunities and apply today!\u003C/b>\u003C/p>","At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. Department Focus: The Cloud Platform department at Deliverect is the engine that drives our customers' success by providing a reliable, scalable, and secure platform for exceptional customer experiences. Our team of passionate engineers and architects constantly innovates and refines our solutions, equipping businesses with the cutting-edge technology they need to thrive in today's competitive landscape and deliver unparalleled ordering experiences. Your Impact: As a Revenue Operations Analyst at Deliverect, you will play a pivotal role in optimizing our GTM teams (Sales, Marketing, and Onboarding) for greater efficiency and effectiveness. You will be at the forefront of driving change, balancing strategic project-based initiatives with day-to-day operational support. By leveraging your deep knowledge of CRM platforms, particularly HubSpot, you will contribute directly to our scalable, customer-centric growth. This is a unique opportunity for a proactive and autonomous individual who thrives in a fast-paced environment and is excited to take ownership of key operational tasks that directly impact business outcomes. *This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Madrid or Ghent office and 2 days from the comfort of your home. What you will do: Project-Based Initiatives : Lead and deliver on quarterly RevOps projects, including reporting improvements, process optimization, and tool enhancements. Operational Support : Provide timely and accurate day-to-day operational support to GTM teams, troubleshooting and resolving CRM and system-related issues via our ticketing system. Data and Reporting : Develop and maintain CRM reporting dashboards, including pipeline forecasting, and use data analysis to provide valuable insights that drive strategic decisions. Process Improvement : Identify areas for improvement across our GTM processes, workflows, and systems. Implement innovative solutions that balance speed with quality, ensuring long-term scalability. Stakeholder Collaboration : Actively engage with and manage relationships with cross-functional teams (Product, Data, Finance, People) and external vendors to align on priorities and solutions. Data Management : Drive improvements in how we leverage contact data across our systems, ensuring data quality, cleanliness, and compliance. What you will Bring: Experience : 2-5 years of experience in an Operations or similar role (Revenue Ops, Business Ops, or GTM support) within a high-growth tech company. CRM Expertise : Hands-on experience with CRM platforms is a must-have, with strong knowledge of HubSpot preferred. CRM admin certification is a plus . Mindset : A curious mindset and a proactive, optimistic attitude with a drive to initiate change. You are comfortable working autonomously with ambiguous requirements and can balance quick, pragmatic fixes with well-structured, long-term solutions. Skills : Proven project management skills and the ability to handle multiple priorities simultaneously. Proficient in strategic thinking, problem-solving, and data analysis. Communication : Strong English communication skills with the ability to manage diverse stakeholders and explain technical concepts clearly. A proven ability to form relationships with the GTM team and understand their day-to-day work and pain points. Join Our Innovative Journey: At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce. What You'll Gain by Joining Us: Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment. Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide. Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions. Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives. Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact. Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are. Our Commitment to Inclusion: We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups. Important Information: 1. Fluency in English is required, with strong written and verbal communication skills being essential. 2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel. 3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process. 4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review. If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com. Ready to shape the future of commerce with us? Explore our opportunities and apply today!",1788986302000,"2026-09-10 11:40:18","2026-09-09T09:16:01.735Z","EUR",{"jsonldValid":14,"jsonld":26},{"id":46,"applyToken":47,"slug":48,"title":49,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":50,"country":50,"remote":14,"employmentType":51,"department":17,"content_html":52,"content_text":53,"years":20,"createdAt":54,"updatedAtISO":55,"postedAtISO":56,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":57},"e984128d848da695033ea310d1c556de750f9906a539363d1b9a6ecfdb54a4fc","c6a2920a1242720d6e347d9423b8337c7455d0bb2d0a07c3b9d5a1c169585020","enterprise-customer-success-manager-at-deliverect-60fea8961f","Enterprise Customer Success Manager","Casablanca",[16],"\u003Cp>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.\u003C/p>\u003Cbr>\n\u003Ch2>\u003Cstrong>Department Focus:\u003C/strong>\u003C/h2>\n\nThe Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.\n\n\n\u003Ch2>\u003Cstrong>Your Impact:\u003C/strong>\u003C/h2>\n\n\u003Cp>As a Enterprise Customer Success Manager, you'll be the strategic anchor ensuring our enterprise customers thrive and achieve maximum value from the Deliverect platform. You will focus on driving product adoption and fostering long-term loyalty for a mixed book of accounts, acting as the bridge between our customers and our internal Product and Support teams. Your role is pivotal in fueling retention and revenue growth through exceptional support and a data-driven approach to customer health.\u003C/p>\n\n\u003Ch2>\u003Cstrong>Logistics:\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003C/h2>\n\n\u003Cul>\n\u003Cli>Fluency in English and French is required, with strong written and verbal communication skills being essential.\u003C/li>\n\u003Cli>Work Location: This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our local office and 1 day from the comfort of your home.\u003C/li>\n\u003C/ul>\u003Cbr>\u003Ch2>What You Will Do:\u003C/h2>\u003Cli>\n\u003Cp>Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Work Cross-functionally and collaboratively with Enterprise Account Managers and Support teams to resolve complex issues, and advocate for customers by requesting new features from the Product team.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Monitor customer usage and leverage data to demonstrate Deliverect's value, identifying opportunities to improve customer health and adoption rates. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Issue Resolution & Support Escalation: Act as an escalation point for complex technical and non technical queries, ensuring timely resolutions.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Identify potential upsell opportunities and support renewal management to ensure continued revenue growth. \u003C/p>\n\u003C/li>\u003Cbr>\u003Ch2>What You Will Bring:\u003C/h2>\n\u003Cul>\n\u003Cli>Professional fluency in English and French is essential for managing our diverse account base.\u003C/li>\n\u003Cli>2+ years of experience in a customer-facing role such as Customer Support, Customer Success or Account Management, ideally within a SaaS environment.\u003C/li>\n\u003Cli>An analytical mindset with the ability to analyze complex customer issues and leverage data analysis tools to measure customer health and develop effective solutions.\u003C/li>\n\u003Cli>Proven ability to manage multiple projects simultaneously, meet deadlines, and navigate a fast-paced environment.\u003C/li>\n\u003Cli>Exceptional communication skills with the ability to build trust and rapport with key stakeholders across multiple departments.\u003C/li>\n\u003Cli>Familiarity with Google Suite and Zoom; experience with Planhat and HubSpot is a strong plus.\u003C/li>\n\n\u003C/ul>\u003Cbr>\u003Cp>\u003Cb>Join Our Innovative Journey:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>What You'll Gain by Joining Us:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Invest in Your Growth-\u003C/b>\u003Cb> \u003C/b>We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.\u003C/p>\u003Cp>\u003Cb>Solve Meaningful Challenges-\u003C/b>\u003Cb> \u003C/b>Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.\u003C/p>\u003Cp>\u003Cb>Drive Innovation- \u003C/b>Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.\u003C/p>\u003Cp>\u003Cb>Collaborate with a Global Team-\u003C/b>\u003Cb> \u003C/b>Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.\u003C/p>\u003Cp>\u003Cb>Be Part of a Unicorn-\u003C/b> Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.\u003C/p>\u003Cp>\u003Cb>Enjoy Regionally Tailored Rewards- \u003C/b>Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Our Commitment to Inclusion:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Important Information:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>1. Fluency in English is required, with strong written and verbal communication skills being essential. \u003C/p>\u003Cp>2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.\u003C/p>\u003Cp>3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.\u003C/p>\u003Cp>4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.\u003C/p>\u003Cbr>\u003Cbr>\u003Cp>\u003Ci>If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.\u003C/i>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Ready to shape the future of commerce with us? Explore our opportunities and apply today!\u003C/b>\u003C/p>","At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. Department Focus: The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market. Your Impact: As a Enterprise Customer Success Manager, you'll be the strategic anchor ensuring our enterprise customers thrive and achieve maximum value from the Deliverect platform. You will focus on driving product adoption and fostering long-term loyalty for a mixed book of accounts, acting as the bridge between our customers and our internal Product and Support teams. Your role is pivotal in fueling retention and revenue growth through exceptional support and a data-driven approach to customer health. Logistics: Fluency in English and French is required, with strong written and verbal communication skills being essential. Work Location: This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our local office and 1 day from the comfort of your home. What You Will Do: Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption. Work Cross-functionally and collaboratively with Enterprise Account Managers and Support teams to resolve complex issues, and advocate for customers by requesting new features from the Product team. Monitor customer usage and leverage data to demonstrate Deliverect's value, identifying opportunities to improve customer health and adoption rates. Issue Resolution & Support Escalation: Act as an escalation point for complex technical and non technical queries, ensuring timely resolutions. Identify potential upsell opportunities and support renewal management to ensure continued revenue growth. What You Will Bring: Professional fluency in English and French is essential for managing our diverse account base. 2+ years of experience in a customer-facing role such as Customer Support, Customer Success or Account Management, ideally within a SaaS environment. An analytical mindset with the ability to analyze complex customer issues and leverage data analysis tools to measure customer health and develop effective solutions. Proven ability to manage multiple projects simultaneously, meet deadlines, and navigate a fast-paced environment. Exceptional communication skills with the ability to build trust and rapport with key stakeholders across multiple departments. Familiarity with Google Suite and Zoom; experience with Planhat and HubSpot is a strong plus. Join Our Innovative Journey: At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce. What You'll Gain by Joining Us: Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment. Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide. Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions. Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives. Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact. Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are. Our Commitment to Inclusion: We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups. Important Information: 1. Fluency in English is required, with strong written and verbal communication skills being essential. 2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel. 3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process. 4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review. If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com. Ready to shape the future of commerce with us? Explore our opportunities and apply today!",1785230745000,"2026-09-09 22:46:53","2026-07-28T06:26:31.408Z",{"jsonldValid":14,"jsonld":26},{"id":59,"applyToken":60,"slug":61,"title":49,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":62,"country":63,"remote":14,"employmentType":64,"department":17,"content_html":65,"content_text":66,"years":20,"createdAt":67,"updatedAtISO":68,"postedAtISO":69,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":70,"schema":71},"58a6295ff809ed83300b031c9b70cec946d4d9f0416273b27d16bbb88f7a1ee1","8fc48b0ed0345544b100dae782073aca22d7387f368eb22d834d54a0dae4f281","enterprise-customer-success-manager-at-deliverect-be1ff09126","Toronto","Canada",[16],"\u003Cp>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.\u003C/p>\u003Cbr>\n\u003Ch2>\u003Cstrong>Department Focus:\u003C/strong>\u003C/h2>\n\nThe Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.\n\n\u003Ch2>\u003Cstrong>Your Impact:\u003C/strong>\u003C/h2>\n\n\u003Cp>As an Enterprise Customer Success Manager, you'll be the strategic anchor ensuring our enterprise customers thrive and achieve maximum value from the Deliverect platform. You will focus on driving product adoption and fostering long-term loyalty for a mixed book of accounts, acting as the bridge between our customers and our internal Product and Support teams. Your role is pivotal in fueling retention and revenue growth through exceptional support and a data-driven approach to customer health.\u003C/p>\n\u003Cbr>\u003Ch2>Important information\u003C/h2>\n\n\u003Cli>Fluency in English is required, with strong written and verbal communication skills being essential.\u003C/li>\n\u003Cli>French language skills would be considered a strong asset. \u003C/li>\n\u003Cli>This is a full-time, hybrid role working 1 week per month in the Toronto Office\u003C/li>\n\u003Cli>The expected annual OTE for the role is between $105,000 CAD and $133,000 CAD.\u003C/li>\n\u003Cli>This position is for an existing vacancy. \u003C/li>\n\n\u003Cbr>\u003Ch2>What you will do:\u003C/h2>\u003Cli>\n\u003Cp>Design and execute clear client retention goals that demonstrate the measurable value of the Deliverect product to enterprise business operations.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Monitor client milestones for software implementation, serving as the subject-matter expert from initial setup through advanced feature navigation.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Utilize data-driven insights to provide high-level reporting that showcases how Deliverect improves customer profitability and operational efficiency.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Identify upsell opportunities for new features and products by deeply understanding unique client needs throughout the relationship lifecycle.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Build and maintain strong, consultative relationships with key stakeholders.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Develop tailored presentations and educational materials to effectively communicate product value to diverse internal and external audiences.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Review customer feedback and concerns proactively to drive continuous improvement in the enterprise customer experience.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Collaborate closely with internal teams, including Sales and Product, to ensure seamless execution of high-priority projects and client satisfaction.\u003C/p>\n\u003C/li>\u003Cbr>\u003Ch2>What you will bring:\u003C/h2>\n\n\u003Cli>\n\u003Cp>3+ years of experience in Customer Success (B2B/B2C) or Account Management, preferably within a fast-paced SaaS environment\u003Csup>\u003C/sup>.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Proven proficiency with industry tools such as Planhat (CSP), HubSpot (CRM), Google Suite, Slack, and Zoom.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Strong technical aptitude with the ability to grasp new software applications quickly and translate technical concepts for business decision-makers.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Exceptional communication and interpersonal skills, with the ability to foster positive relationships via phone, email, and video.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Demonstrated experience in project management, including the ability to manage multiple tasks and solve complex problems under pressure\u003Csup>\u003C/sup>.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>A solutions-driven mindset with a commitment to customer success and a positive approach to organizational challenges\u003Csup>\u003C/sup>.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Relevant degree or equivalent work experience, along with a background in SaaS sales\u003Csup>\u003C/sup>\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Fluency in French is highly beneficial for our North American market.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Prior experience with POS systems, hospitality, or food-tech landscapes is considered a strong asset\u003Csup>\u003C/sup>.\u003C/p>\n\u003C/li>\n\n\u003Cbr>\u003Cp>\u003Cb>Join Our Innovative Journey:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>What You'll Gain by Joining Us:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Invest in Your Growth-\u003C/b>\u003Cb> \u003C/b>We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.\u003C/p>\u003Cp>\u003Cb>Solve Meaningful Challenges-\u003C/b>\u003Cb> \u003C/b>Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.\u003C/p>\u003Cp>\u003Cb>Drive Innovation- \u003C/b>Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.\u003C/p>\u003Cp>\u003Cb>Collaborate with a Global Team-\u003C/b>\u003Cb> \u003C/b>Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.\u003C/p>\u003Cp>\u003Cb>Be Part of a Unicorn-\u003C/b> Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.\u003C/p>\u003Cp>\u003Cb>Enjoy Regionally Tailored Rewards- \u003C/b>Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Our Commitment to Inclusion:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Important Information:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>1. Fluency in English is required, with strong written and verbal communication skills being essential. \u003C/p>\u003Cp>2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.\u003C/p>\u003Cp>3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.\u003C/p>\u003Cp>4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.\u003C/p>\u003Cbr>\u003Cbr>\u003Cp>\u003Ci>If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.\u003C/i>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Ready to shape the future of commerce with us? Explore our opportunities and apply today!\u003C/b>\u003C/p>","At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. Department Focus: The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market. Your Impact: As an Enterprise Customer Success Manager, you'll be the strategic anchor ensuring our enterprise customers thrive and achieve maximum value from the Deliverect platform. You will focus on driving product adoption and fostering long-term loyalty for a mixed book of accounts, acting as the bridge between our customers and our internal Product and Support teams. Your role is pivotal in fueling retention and revenue growth through exceptional support and a data-driven approach to customer health. Important information Fluency in English is required, with strong written and verbal communication skills being essential. French language skills would be considered a strong asset. This is a full-time, hybrid role working 1 week per month in the Toronto Office The expected annual OTE for the role is between $105,000 CAD and $133,000 CAD. This position is for an existing vacancy. What you will do: Design and execute clear client retention goals that demonstrate the measurable value of the Deliverect product to enterprise business operations. Monitor client milestones for software implementation, serving as the subject-matter expert from initial setup through advanced feature navigation. Utilize data-driven insights to provide high-level reporting that showcases how Deliverect improves customer profitability and operational efficiency. Identify upsell opportunities for new features and products by deeply understanding unique client needs throughout the relationship lifecycle. Build and maintain strong, consultative relationships with key stakeholders. Develop tailored presentations and educational materials to effectively communicate product value to diverse internal and external audiences. Review customer feedback and concerns proactively to drive continuous improvement in the enterprise customer experience. Collaborate closely with internal teams, including Sales and Product, to ensure seamless execution of high-priority projects and client satisfaction. What you will bring: 3+ years of experience in Customer Success (B2B/B2C) or Account Management, preferably within a fast-paced SaaS environment . Proven proficiency with industry tools such as Planhat (CSP), HubSpot (CRM), Google Suite, Slack, and Zoom. Strong technical aptitude with the ability to grasp new software applications quickly and translate technical concepts for business decision-makers. Exceptional communication and interpersonal skills, with the ability to foster positive relationships via phone, email, and video. Demonstrated experience in project management, including the ability to manage multiple tasks and solve complex problems under pressure . A solutions-driven mindset with a commitment to customer success and a positive approach to organizational challenges . Relevant degree or equivalent work experience, along with a background in SaaS sales Fluency in French is highly beneficial for our North American market. Prior experience with POS systems, hospitality, or food-tech landscapes is considered a strong asset . Join Our Innovative Journey: At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce. What You'll Gain by Joining Us: Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment. Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide. Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions. Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives. Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact. Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are. Our Commitment to Inclusion: We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups. Important Information: 1. Fluency in English is required, with strong written and verbal communication skills being essential. 2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel. 3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process. 4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review. If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com. Ready to shape the future of commerce with us? Explore our opportunities and apply today!",1778513181000,"2026-09-17 17:32:44","2026-05-07T09:17:36.518Z","CAD",{"jsonldValid":14,"jsonld":26},{"id":73,"applyToken":74,"slug":75,"title":76,"companyname":77,"companylogo":78,"companyTagline":79,"companyIndustry":80,"city":81,"country":82,"remote":14,"employmentType":83,"department":84,"content_html":85,"content_text":86,"years":20,"createdAt":87,"updatedAtISO":88,"postedAtISO":89,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":90},"db81982ed81e44b099297ad5e1e4ddd45e700290e5836095d6bf59b073ef8406","7e84df0d25c6caa756f3966ab6814ab2964d1d5282328a10426f3f770fad8be9","product-management-and-commercial-intelligence-analyst-linea-at-bosch-usa-c3e3623b40","Product Management & Commercial Intelligence Analyst - Linear Technologies","Bosch USA","https://cdn.jobboardwise.com/logo/bosch.us","Invented for life","Software Development","Pineville","United States",[16],"Other","\u003Ch2>Company Description\u003C/h2>\u003Cp>Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place through innovation and technology. We are looking for associates who will take on our customers’ challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment. \u003C/p>\u003Cp>Why work with Bosch Rexroth? \u003C/p>\u003Cul>\u003Cli>\u003Cstrong>Challenging Projects\u003C/strong>: We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different, and your time will be filled with interesting and exciting projects. \u003C/li>\u003Cli>\u003Cstrong>Amazing Colleagues:\u003C/strong> Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference. \u003C/li>\u003Cli>\u003Cstrong>Learning and Development: \u003C/strong>We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That’s why we actively promote growth and development. \u003C/li>\u003Cli>\u003Cstrong>Change the World:\u003C/strong> We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you. \u003C/li>\u003Cli>\u003Cstrong>Social & Value-Driven:\u003C/strong> We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the future, is based on our lived values. This covers everything, from community to the environment, to being a social employer. \u003C/li>\u003Cli>\u003Cstrong>Flexibility & Freedom: \u003C/strong>We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward. \u003C/li>\u003Cli>\u003Cstrong>International Opportunities:\u003C/strong> We are a truly global, fully networked company, with locations in more than 80 countries all over the world\u003C/li>\u003C/ul>\n\u003Ch2>Job Description\u003C/h2>\u003Cp>We’re seeking a Product Management & Commercial Intelligence Analyst to join the Linear Technologies (LT) business unit in Pineville, NC.  You will work closely with our Business Unit Product Management team to drive awareness, interest, and demand while increasing distributor satisfaction, loyalty, and retention for specific product technologies.  Key responsibilities in this role will consist of:\u003C/p>\u003Cul>\u003Cli>Identify product portfolio gaps, unmet customer needs, and growth opportunities.\u003C/li>\u003Cli>Analyze market trends, customer applications, competitive offerings, and positioning.\u003C/li>\u003Cli>Assess product-to-application fit across strategic target industries.\u003C/li>\u003Cli>Translate market insights into actionable recommendations for Product Management.\u003C/li>\u003Cli>Continuously utilize market research and market intelligence to benchmark Bosch Rexroth against key competitor go-to-market positions, maintain in-depth knowledge of how to differentiate Bosch Rexroth’s technology within the market.\u003C/li>\u003Cli>Identify and prioritize target customers and applications based on market potential, strategic fit, and product relevance.\u003C/li>\u003Cli>Develop qualified opportunities in collaboration with Product Management and Sales.\u003C/li>\u003Cli>Support early customer and application qualification before commercial handoff.\u003C/li>\u003Cli>Build visibility into emerging market and customer opportunities.\u003C/li>\u003Cli>Translate market and product intelligence into actionable information for Sales.\u003C/li>\u003Cli>Provide customer, application, product, and competitive insights to support commercial engagement.\u003C/li>\u003Cli>Establish a structured connection between identified market opportunities and Sales execution.\u003C/li>\u003Cli>Track opportunities, barriers, and commercial outcomes.\u003C/li>\u003Cli>Serve as a link between Product Management, Sales, and other commercial functions.\u003C/li>\u003Cli>Create a structured feedback loop between customer-facing teams and Product Management.\u003C/li>\u003Cli>Support alignment on target markets, customers, applications, and growth priorities.\u003C/li>\u003Cli>Be the Key Contributor to the marketing strategy development and ensure strategy implementation of external product communication plans for the assigned Business Unit technology.\u003C/li>\u003Cli>Drive top-of-funnel inbound marketing and ensure integration of appropriate content and messaging from central business units in Germany into the North American Region, while also harmonizing across all mediums of communications.\u003C/li>\u003Cli>Coordinate the development and execution of technology-specific content, communication materials, and/or campaigns to meet brand guidelines.\u003C/li>\u003Cli>Utilize an integrated multichannel approach to marketing for both online and offline channels. Select appropriate communication mix, content, and timing to deliver the right message to the right audience to maximize effectiveness.  This includes, but is not limited to, public relations, editorial opportunities, social media, paid media, event marketing content, technical product content development (tech papers, whitepapers, etc), e-communications, videos, newsletters, webinars and more.\u003C/li>\u003Cli>In collaboration with agency, select appropriate media, content, and timing to deliver the right message to the right audience to maximize total contacts and qualified leads, impressions, and other defined KPI. Ensure contacts generated are qualified and nurtured to further their journey to becoming sales qualified.\u003C/li>\u003Cli>Compile, maintain data, and report on success of campaigns and marketing activities for assigned technology topics. Identify, track and report on lead generation. Manage spend for defined budget and report on monthly basis to key stakeholders.\u003C/li>\u003Cli>Integrate consistent product content, promotions strategy, and branding into various platforms, media, with customization by distributor as needed.\u003C/li>\u003Cli>Support distributor-specific projects with communication materials.\u003C/li>\u003C/ul>\n\u003Ch2>Qualifications\u003C/h2>\u003Cp>\u003Cstrong>Requirements:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Bachelor's degree in Business, Engineering, Marketing, Economics, Analytics, or related discipline.\u003C/li>\u003Cli>3-5 years of work experience in technical B2B marketing, product management, market intelligence, business development, commercial analytics, sales, or a related field.\u003C/li>\u003Cli>Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and Adobe Creative Cloud (Illustrator, InDesign, Photoshop).\u003C/li>\u003Cli>Demonstrated expertise with LinkedIn, social media platforms, and marketing automation tools (HubSpot, Mailchimp).\u003C/li>\u003Cli>Strong written and verbal communication skills with ability to create marketing copy for multiple media formats.\u003C/li>\u003Cli>Ability to comprehend technical product features, connect capabilities to customer applications & translate them into compelling messaging.\u003C/li>\u003Cli>Experience managing campaigns, tracking KPIs, and analyzing campaign performance data.\u003C/li>\u003Cli>Excellent organizational and multitasking skills with ability to prioritize and manage multiple projects simultaneously.\u003C/li>\u003Cli>Proactive problem-solving mindset with strong judgment and initiative in a collaborative, cross-functional environment.\u003C/li>\u003Cli>Fundamental financial acumen to manage and track marketing budgets.\u003C/li>\u003Cli>Willingness to travel up to 15% as needed.\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Preferred:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Knowledge of Bosch Rexroth linear technology products.\u003C/li>\u003Cli>German language skills and/or SAP experience.\u003C/li>\u003C/ul>\n\u003Ch2>Additional Information\u003C/h2>\u003Cp>\u003Cem>BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives\u003C/em>\u003C/p>\u003Cul>\u003Cli>\u003Cem>\u003Cu>FIRST Robotics\u003C/u>\u003C/em>\u003Cem> (For Inspiration and Recognition of Science and Technology)\u003C/em>\u003C/li>\u003Cli>\u003Cem>\u003Cu>AWIM\u003C/u>\u003C/em>\u003Cem> (A World In Motion)\u003C/em>\u003C/li>\u003C/ul>\u003Cp> By choice, we are committed to a diverse workforce - EOE/Protected, Veteran/Disabled.\u003C/p>","Company Description Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place through innovation and technology. We are looking for associates who will take on our customers’ challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment. Why work with Bosch Rexroth? Challenging Projects : We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different, and your time will be filled with interesting and exciting projects. Amazing Colleagues: Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference. Learning and Development: We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That’s why we actively promote growth and development. Change the World: We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you. Social & Value-Driven: We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the future, is based on our lived values. This covers everything, from community to the environment, to being a social employer. Flexibility & Freedom: We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward. International Opportunities: We are a truly global, fully networked company, with locations in more than 80 countries all over the world Job Description We’re seeking a Product Management & Commercial Intelligence Analyst to join the Linear Technologies (LT) business unit in Pineville, NC. You will work closely with our Business Unit Product Management team to drive awareness, interest, and demand while increasing distributor satisfaction, loyalty, and retention for specific product technologies. Key responsibilities in this role will consist of: Identify product portfolio gaps, unmet customer needs, and growth opportunities. Analyze market trends, customer applications, competitive offerings, and positioning. Assess product-to-application fit across strategic target industries. Translate market insights into actionable recommendations for Product Management. Continuously utilize market research and market intelligence to benchmark Bosch Rexroth against key competitor go-to-market positions, maintain in-depth knowledge of how to differentiate Bosch Rexroth’s technology within the market. Identify and prioritize target customers and applications based on market potential, strategic fit, and product relevance. Develop qualified opportunities in collaboration with Product Management and Sales. Support early customer and application qualification before commercial handoff. Build visibility into emerging market and customer opportunities. Translate market and product intelligence into actionable information for Sales. Provide customer, application, product, and competitive insights to support commercial engagement. Establish a structured connection between identified market opportunities and Sales execution. Track opportunities, barriers, and commercial outcomes. Serve as a link between Product Management, Sales, and other commercial functions. Create a structured feedback loop between customer-facing teams and Product Management. Support alignment on target markets, customers, applications, and growth priorities. Be the Key Contributor to the marketing strategy development and ensure strategy implementation of external product communication plans for the assigned Business Unit technology. Drive top-of-funnel inbound marketing and ensure integration of appropriate content and messaging from central business units in Germany into the North American Region, while also harmonizing across all mediums of communications. Coordinate the development and execution of technology-specific content, communication materials, and/or campaigns to meet brand guidelines. Utilize an integrated multichannel approach to marketing for both online and offline channels. Select appropriate communication mix, content, and timing to deliver the right message to the right audience to maximize effectiveness. This includes, but is not limited to, public relations, editorial opportunities, social media, paid media, event marketing content, technical product content development (tech papers, whitepapers, etc), e-communications, videos, newsletters, webinars and more. In collaboration with agency, select appropriate media, content, and timing to deliver the right message to the right audience to maximize total contacts and qualified leads, impressions, and other defined KPI. Ensure contacts generated are qualified and nurtured to further their journey to becoming sales qualified. Compile, maintain data, and report on success of campaigns and marketing activities for assigned technology topics. Identify, track and report on lead generation. Manage spend for defined budget and report on monthly basis to key stakeholders. Integrate consistent product content, promotions strategy, and branding into various platforms, media, with customization by distributor as needed. Support distributor-specific projects with communication materials. Qualifications Requirements: Bachelor's degree in Business, Engineering, Marketing, Economics, Analytics, or related discipline. 3-5 years of work experience in technical B2B marketing, product management, market intelligence, business development, commercial analytics, sales, or a related field. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and Adobe Creative Cloud (Illustrator, InDesign, Photoshop). Demonstrated expertise with LinkedIn, social media platforms, and marketing automation tools (HubSpot, Mailchimp). Strong written and verbal communication skills with ability to create marketing copy for multiple media formats. Ability to comprehend technical product features, connect capabilities to customer applications & translate them into compelling messaging. Experience managing campaigns, tracking KPIs, and analyzing campaign performance data. Excellent organizational and multitasking skills with ability to prioritize and manage multiple projects simultaneously. Proactive problem-solving mindset with strong judgment and initiative in a collaborative, cross-functional environment. Fundamental financial acumen to manage and track marketing budgets. Willingness to travel up to 15% as needed. Preferred: Knowledge of Bosch Rexroth linear technology products. German language skills and/or SAP experience. Additional Information BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives FIRST Robotics (For Inspiration and Recognition of Science and Technology) AWIM (A World In Motion) By choice, we are committed to a diverse workforce - EOE/Protected, Veteran/Disabled.",1792120723000,"2026-10-16 05:21:20","2026-10-14T20:39:08.348Z",{"jsonldValid":14,"jsonld":26},{"id":92,"applyToken":93,"slug":94,"title":95,"companyname":96,"companylogo":26,"city":97,"country":82,"remote":14,"employmentType":98,"department":84,"content_html":99,"content_text":100,"years":20,"createdAt":101,"updatedAtISO":102,"postedAtISO":103,"hasSalary":14,"salaryMin":104,"salaryMax":104,"currency":24,"schema":105},"da5f74d5721dd7893b71939fdab726bbdf342a798fcc98f102dbd6ddf5ebe5de","7f70384902e7e5617509773aee7982a9bca81a1876f3134e955f5e48207c197b","kip-spring-2027-development-assistant-john-locke-foundation-at-stand-together-c12d19ebc2","KIP Spring 2027 - Development Assistant - John Locke Foundation","stand together","North Carolina",[16],"\u003Cp>\u003Cstrong>The Koch Internship Program (KIP) \u003C/strong>is a paid experiential learning program run by Stand Together Fellowships that offers professional development, leadership training, and meaningful work experience at non-profits tackling some of our nation's most pressing policy challenges all over the United States. Early-career professionals including undergraduate/graduate/law students and recent graduates are encouraged to apply. Eligible candidates will be geographically located in and authorized to work in the United States through the duration of the program. Successful candidates will interview with both our non-profit partner organizations and Stand Together Fellowships staff, so we strongly encourage you to begin the admissions process early!\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>About John Locke Foundation\u003C/strong>\u003C/p>\n\u003Cp>The John Locke Foundation is an independent, nonprofit think tank working for truth, freedom, and the future of North Carolina. Locke envisions a North Carolina in which liberty and limited, constitutional government are the cornerstones of society so that individuals, families, and institutions can freely shape their own destinies. Locke’s mission is to be North Carolina’s most influential force driving public policy so North Carolinians flourish in a free and prosperous society. \u003C/p>\n\n\u003Cp>\u003Cstrong>About the role\u003C/strong>\u003C/p>\n\u003Cp>The John Locke Foundation development team seeks an energetic and detail-oriented Development Assistant to support the Foundation’s fundraising efforts with donor research, data management, and content creation for digital fundraising. The ideal candidate will have some prior experience with a CRM system and exposure/familiarity with Moves Management fundraising strategies. \u003Cstrong>This role is on site in Raleigh, North Carolina\u003C/strong>\u003C/p>\n\n\u003Cp>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Donor stewardship: \u003C/strong>Execute the delivery of prompt, accurate, and respectful gift acknowledgments via mail, phone, and/or email.\u003C/li>\n\u003Cli>\u003Cstrong>Development research:\u003C/strong> Identify opportunities to strengthen relationships among Locke's community of existing and prospective donors.\u003C/li>\n\u003Cli>\u003Cstrong>Data management:\u003C/strong> Maintain accurate records, track interactions and moves management activity, support data hygiene processes, and activity reporting.\u003C/li>\n\u003Cli>\u003Cstrong>HubSpot execution and content creation:\u003C/strong> Build and schedule emails and workflows, manage lists/segmentation, create and update landing pages and forms as needed, draft and edit basic fundraising and event-related content, and track performance metrics.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Qualifications\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Currently enrolled in a humanities associate’s, undergraduate, or graduate degree program\u003C/li>\n\u003Cli>Demonstration of prior work experience in an office setting\u003C/li>\n\u003Cli>Strong written and verbal communication skills\u003C/li>\n\u003Cli>Respect for donor privacy and discretion\u003C/li>\n\u003Cli>Ability to learn new software and Artificial Intelligence tools\u003C/li>\n\u003Cli>Commitment to the John Locke Foundation’s principles of free enterprise, individual liberty, and government transparency\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>To Apply\u003C/strong>\u003C/p>\n\u003Cp>Interested applicants should submit the following application materials in one PDF document:\u003C/p>\n\u003Cul>\n\u003Cli>Cover letter including: An introductory paragraph(s) describing three distinct reasons you are drawn to John Locke Foundation’s mission and how you came to those beliefs \u003C/li>\n\u003Cli>Resume \u003C/li>\n\u003C/ul>\n\u003Cp>Applications will be accepted on a rolling basis until the position is filled.\u003C/p>\u003Cbr>\u003Cp>Stand Together Fellowships believes that diversity in experiences, perspectives, knowledge and ideas fuels creativity, broadens knowledge, and helps drive success. Our admissions office treats all program participants and applicants with honesty, dignity, respect and sensitivity. We welcome all qualified applicants regardless of color, race, religion, religious creed, sex, gender or gender identity, gender expression, sexual orientation, national origin, citizenship, ethnicity, ancestry, age, physical disability, mental disability, medical condition, pregnancy (including medical needs which may arise from pregnancy, childbirth, or related medical conditions), military and veteran status, genetic information, marital or familial status, political affiliation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. \u003C/p>\u003Cbr>\u003Cp>Stand Together Fellowships pays participants a stipend of either $7,500 for full-time participants working approximately 32 hours per week at the partner organization, or $5,500 for part-time participants working approximately 24 hours per week at the partner organization. Attending the entirety of the online and on-site KIP programming is required for both full and part-time participants. \u003C/p>","The Koch Internship Program (KIP) is a paid experiential learning program run by Stand Together Fellowships that offers professional development, leadership training, and meaningful work experience at non-profits tackling some of our nation's most pressing policy challenges all over the United States. Early-career professionals including undergraduate/graduate/law students and recent graduates are encouraged to apply. Eligible candidates will be geographically located in and authorized to work in the United States through the duration of the program. Successful candidates will interview with both our non-profit partner organizations and Stand Together Fellowships staff, so we strongly encourage you to begin the admissions process early! About John Locke Foundation The John Locke Foundation is an independent, nonprofit think tank working for truth, freedom, and the future of North Carolina. Locke envisions a North Carolina in which liberty and limited, constitutional government are the cornerstones of society so that individuals, families, and institutions can freely shape their own destinies. Locke’s mission is to be North Carolina’s most influential force driving public policy so North Carolinians flourish in a free and prosperous society. About the role The John Locke Foundation development team seeks an energetic and detail-oriented Development Assistant to support the Foundation’s fundraising efforts with donor research, data management, and content creation for digital fundraising. The ideal candidate will have some prior experience with a CRM system and exposure/familiarity with Moves Management fundraising strategies. This role is on site in Raleigh, North Carolina Key Responsibilities Donor stewardship: Execute the delivery of prompt, accurate, and respectful gift acknowledgments via mail, phone, and/or email. Development research: Identify opportunities to strengthen relationships among Locke's community of existing and prospective donors. Data management: Maintain accurate records, track interactions and moves management activity, support data hygiene processes, and activity reporting. HubSpot execution and content creation: Build and schedule emails and workflows, manage lists/segmentation, create and update landing pages and forms as needed, draft and edit basic fundraising and event-related content, and track performance metrics. Qualifications Currently enrolled in a humanities associate’s, undergraduate, or graduate degree program Demonstration of prior work experience in an office setting Strong written and verbal communication skills Respect for donor privacy and discretion Ability to learn new software and Artificial Intelligence tools Commitment to the John Locke Foundation’s principles of free enterprise, individual liberty, and government transparency To Apply Interested applicants should submit the following application materials in one PDF document: Cover letter including: An introductory paragraph(s) describing three distinct reasons you are drawn to John Locke Foundation’s mission and how you came to those beliefs Resume Applications will be accepted on a rolling basis until the position is filled. Stand Together Fellowships believes that diversity in experiences, perspectives, knowledge and ideas fuels creativity, broadens knowledge, and helps drive success. Our admissions office treats all program participants and applicants with honesty, dignity, respect and sensitivity. We welcome all qualified applicants regardless of color, race, religion, religious creed, sex, gender or gender identity, gender expression, sexual orientation, national origin, citizenship, ethnicity, ancestry, age, physical disability, mental disability, medical condition, pregnancy (including medical needs which may arise from pregnancy, childbirth, or related medical conditions), military and veteran status, genetic information, marital or familial status, political affiliation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Stand Together Fellowships pays participants a stipend of either $7,500 for full-time participants working approximately 32 hours per week at the partner organization, or $5,500 for part-time participants working approximately 24 hours per week at the partner organization. Attending the entirety of the online and on-site KIP programming is required for both full and part-time participants.",1792120715000,"2026-10-16 05:21:18","2026-10-14T18:52:21.551Z",7500,{"jsonldValid":14,"jsonld":26},{"id":107,"applyToken":108,"slug":109,"title":110,"companyname":111,"companylogo":112,"companyTagline":113,"companyIndustry":114,"city":115,"country":26,"remote":116,"employmentType":117,"department":118,"content_html":119,"content_text":120,"years":20,"createdAt":121,"updatedAtISO":122,"postedAtISO":123,"hasSalary":14,"salaryMin":124,"salaryMax":125,"currency":24,"schema":126},"496f8fee6c9eb7a85bc06cd9dba4d799c8a1d52949d581146d00a4a73c696dc1","7e1337d6c4586b9e1e650bc4faacf488a2597664adf08be28133fca2447efa1a","lifecycle-marketing-generalist-patient-experience-at-headway-90ca1716ae","Lifecycle Marketing Generalist, Patient Experience","Headway","https://cdn.jobboardwise.com/logo/headway.co","Building a new mental healthcare system that everyone can access.","Mental Health Care","Remote",true,[16],"Marketing","\u003Cp>1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. \u003Cstrong>Headway’s mission is to fix this by building a new mental healthcare system everyone can access.\u003C/strong> We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\u003C/p>\u003Cp>But we're going further. Over 85,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.\u003C/p>\u003Cp>We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\u003C/p>\u003Ch2>\u003Cstrong>About This Role\u003C/strong>\u003C/h2>\u003Cp>Headway’s patient lifecycle function is a blank canvas. You will build the owned-channel relationship with every Headway patient from first contact through long-term care, using email, SMS, push, and in-app messaging to help people access and sustain mental health care.\u003C/p>\u003Cp>You will build and run campaigns yourself, working cross-functionally with Product and Data to design and optimize the full patient journey. You will work directly with Engineering to instrument events and ship notification infrastructure, and with Data Science to bring model-driven personalization to lifecycle at scale.\u003C/p>\u003Ch2>\u003Cstrong>You Will\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>Design and build triggered lifecycle journeys across email, SMS, push, and in-app — from welcome and activation through re-engagement and long-term retention.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Own segmentation end-to-end: pull audiences, validate event data, and QA campaign logic without a data ticket for every audience build.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Design and run A/B and multivariate tests; measure incrementality through holdouts and downstream conversion, not opens and clicks.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build from a queue of campaign ideas and backlog\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with Product to align lifecycle programs to product milestones and patient-facing features.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Work with Engineering to instrument behavioral events and build the notification infrastructure that powers lifecycle.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborate with Data Science to bring predictive signals — churn propensity, appointment readiness — into campaign triggers and personalization logic.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build and maintain an experimentation roadmap prioritized by expected impact on patient activation and retention.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Who You Are\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>6+ years building lifecycle programs hands-on — email, SMS, and at least one of push or in-app.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Deep platform fluency in Iterable, Braze, or a comparable consumer lifecycle tool.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Consumer health, wellness, subscription, or financial services background — you understand users where trust is fragile and the product is deeply personal.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Have personally designed, run, and analyzed A/B tests in lifecycle. You can explain what a holdout group is and why it matters.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Comfortable with data: you can pull a segment, validate event data, and QA a campaign flow without filing a data ticket.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Active practitioner with AI tools — you use them in your work today, not just in conversation.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Comfortable in ambiguity: no playbook. You see that as the opportunity.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Compensation and Benefits\u003C/strong>\u003C/h2>\u003Cp>The expected base pay range for this position is $105,400 - $155,000 based on a variety of factors including qualifications, experience, and geographic location.\u003C/p>\u003Cp>\u003Cem>We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.\u003C/em>\u003C/p>\u003Ch2>\u003Cstrong>Benefits offered include:\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>Equity compensation\u003C/p>\u003C/li>\u003Cli>\u003Cp>Medical, Dental, and Vision coverage\u003C/p>\u003C/li>\u003Cli>\u003Cp>HSA / FSA\u003C/p>\u003C/li>\u003Cli>\u003Cp>401K\u003C/p>\u003C/li>\u003Cli>\u003Cp>Work-from-home stipend\u003C/p>\u003C/li>\u003Cli>\u003Cp>Therapy reimbursement\u003C/p>\u003C/li>\u003Cli>\u003Cp>16-week parental leave for eligible employees\u003C/p>\u003C/li>\u003Cli>\u003Cp>Carrot Fertility reimbursement and membership\u003C/p>\u003C/li>\u003Cli>\u003Cp>13 paid holidays + company holiday break\u003C/p>\u003C/li>\u003Cli>\u003Cp>Flexible PTO\u003C/p>\u003C/li>\u003Cli>\u003Cp>EAP\u003C/p>\u003C/li>\u003Cli>\u003Cp>Training and professional development\u003C/p>\u003C/li>\u003C/ul>\u003Cp>We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\u003C/p>\u003Cp>Headway participates in E-Verify. To learn more, click here.\u003C/p>\u003Cp>A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.\u003C/p>","1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 85,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About This Role Headway’s patient lifecycle function is a blank canvas. You will build the owned-channel relationship with every Headway patient from first contact through long-term care, using email, SMS, push, and in-app messaging to help people access and sustain mental health care. You will build and run campaigns yourself, working cross-functionally with Product and Data to design and optimize the full patient journey. You will work directly with Engineering to instrument events and ship notification infrastructure, and with Data Science to bring model-driven personalization to lifecycle at scale. You Will Design and build triggered lifecycle journeys across email, SMS, push, and in-app — from welcome and activation through re-engagement and long-term retention. Own segmentation end-to-end: pull audiences, validate event data, and QA campaign logic without a data ticket for every audience build. Design and run A/B and multivariate tests; measure incrementality through holdouts and downstream conversion, not opens and clicks. Build from a queue of campaign ideas and backlog Partner with Product to align lifecycle programs to product milestones and patient-facing features. Work with Engineering to instrument behavioral events and build the notification infrastructure that powers lifecycle. Collaborate with Data Science to bring predictive signals — churn propensity, appointment readiness — into campaign triggers and personalization logic. Build and maintain an experimentation roadmap prioritized by expected impact on patient activation and retention. Who You Are 6+ years building lifecycle programs hands-on — email, SMS, and at least one of push or in-app. Deep platform fluency in Iterable, Braze, or a comparable consumer lifecycle tool. Consumer health, wellness, subscription, or financial services background — you understand users where trust is fragile and the product is deeply personal. Have personally designed, run, and analyzed A/B tests in lifecycle. You can explain what a holdout group is and why it matters. Comfortable with data: you can pull a segment, validate event data, and QA a campaign flow without filing a data ticket. Active practitioner with AI tools — you use them in your work today, not just in conversation. Comfortable in ambiguity: no playbook. You see that as the opportunity. Compensation and Benefits The expected base pay range for this position is $105,400 - $155,000 based on a variety of factors including qualifications, experience, and geographic location. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: Equity compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-home stipend Therapy reimbursement 16-week parental leave for eligible employees Carrot Fertility reimbursement and membership 13 paid holidays + company holiday break Flexible PTO EAP Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click here. A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.",1792116935000,"2026-10-16 04:19:08","2026-10-14T11:53:12.380+00:00",105400,155000,{"jsonldValid":14,"jsonld":26},1792141287421]