[{"data":1,"prerenderedAt":111},["ShallowReactive",2],{"$fTyLVDmRSKBPWYgLpYT4dG-e2IHZbXDnR1pWhHuyYXDA":3,"$fL-0zChFtqno3_0U1bbg6wmNjUuJ_JHbx25pqDePOndw":30},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":24,"salaryMin":25,"salaryMax":26,"currency":27,"schema":28},"777f56ddbbc9b23fdc30f3655bc4b0de9848db1c5555631b832f4abec8351364","implementation-manager-mid-market-pst-at-triple-whale-c647474b25","Implementation Manager, Mid-Market PST","Triple Whale","https://logo.clearbit.com/triplewhale.com","The agent-powered intelligence platform built for faster, more confident decisions across your entire brand.","Software Development","Remote- US","West Coast",true,[16],"Contract","Customer Success","\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the AI operating system built for modern ecommerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\u003C/p>\n\u003Cp>We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\u003C/p>\n\u003Cp>The result: more than 65,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \u003C/p>\n\u003Ch3>\u003Cstrong>What You’re Applying for:\u003C/strong>\u003C/h3>\n\u003Cp>We’re looking for an Implementation Manager, Mid-Market to lead the onboarding journey for new Triple Whale customers. The role is equal parts consultative and coordinative. You’ll quickly understand what each customer is actually trying to accomplish, then drive the people, sequencing, and detail that get them there — owning their launch from contract signature through full go-live.\u003C/p>\n\u003Cp>It is hands-on, technical, and has genuine volume behind it. You’ll run a full slate of implementations at once, which means getting very good at making a repeatable process work without any single customer feeling like they are on a conveyor belt. You’ll configure and validate the measurement foundation, be accountable for the accuracy of what the customer sees on day one, and be among the first people to onboard customers onto Moby, our AI agent — teaching teams to run AI-led workflows and automations rather than just read dashboards.\u003C/p>\n\u003Cp>You’ll help set the standard of what good looks like for Mid-market onboarding.\u003C/p>\n\u003Cp>\u003Cstrong>What You’ll Do\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Lead consultative discovery with new customers — clarify business objectives, surface constraints, and translate desired outcomes into the success criteria you drive toward during onboarding.\u003C/li>\n\u003Cli>Own end-to-end delivery for a high-volume book of Mid-Market implementations, from kickoff through go-live and into the handoff to Customer Success — adapting how you run each onboarding to the customer’s goals and setup while protecting speed to value.\u003C/li>\n\u003Cli>Configure the technical foundation of each launch — tracking and pixel implementation, platform integrations (Shopify, Meta, Google, Klaviyo, Amazon, and more), and data source connections.\u003C/li>\n\u003Cli>Advise on customer tech stacks and recommend integration best practices, with enough API and webhook fluency to know what is possible — and to pull in Solutions Architecture early when a launch genuinely needs custom work.\u003C/li>\n\u003Cli>Validate attribution and data accuracy before go-live — and when something looks wrong, describe it precisely enough that Support and Product can act on it, and clearly enough that the customer knows what it means for them.\u003C/li>\n\u003Cli>Onboard customers onto Moby, Triple Whale’s AI agent, so teams leave onboarding running AI-led workflows and automations that make the rest of their stack smarter.\u003C/li>\n\u003Cli>Run training and enablement — one-to-one where it matters, one-to-many where it scales — to drive adoption and confidence in the platform.\u003C/li>\n\u003Cli>Own the handoff to Customer Success: document what was configured, what the customer is measuring, what adoption looks like at go-live, and what remains open, so the CSM starts from a real baseline rather than a blank page.\u003C/li>\n\u003Cli>Influence the stakeholders you do not manage — build the internal champion, get the right people to show up, and move a stalled customer team without formal authority.\u003C/li>\n\u003Cli>Apply structured risk management across a large book — identify exposure early, mitigate it deliberately, and escalate with a recommendation rather than a problem.\u003C/li>\n\u003Cli>Monitor implementation health across your entire portfolio, balancing speed to value against quality and protecting both.\u003C/li>\n\u003Cli>Keep project tooling, documentation, and account records current without being reminded.\u003C/li>\n\u003Cli>Partner proactively with Customer Success, Product, Support, and Marketing to resolve issues and streamline the path to launch.\u003C/li>\n\u003Cli>Spot the patterns across your book and turn them into better onboarding standards — kickoff structure, handoff criteria, templates, and what “done” actually means.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What You’ll Bring\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>2–4+ years in implementation, onboarding, technical account management, or customer success at a SaaS company.\u003C/li>\n\u003Cli>A consultative instinct — you ask about the business problem before reaching for the configuration screen.\u003C/li>\n\u003Cli>Strong project management skills — you plan the work, sequence dependencies, and deliver a high volume of concurrent projects on time, without dropping details and without close supervision.\u003C/li>\n\u003Cli>Enough technical fluency to be credible: you understand tracking and pixel implementation, integrations, APIs and webhooks well enough to explain what is happening, what it means for the customer, and what has to happen next — without needing someone to translate it for you.\u003C/li>\n\u003Cli>Working knowledge of the martech and ecommerce stack — Shopify, Meta and Google Ads, email and SMS platforms — and how attribution actually behaves across them.\u003C/li>\n\u003Cli>The ability to balance technical depth with clarity: you can go deep with an analyst, then explain the same thing to a founder without losing either of them.\u003C/li>\n\u003Cli>Proven ability to influence stakeholders you have no authority over — you can hold a customer team to their commitments and re-engage one that has gone quiet.\u003C/li>\n\u003Cli>Comfort working from a repeatable playbook, and the judgment to know when a customer needs something off-script.\u003C/li>\n\u003Cli>Disciplined risk management: you spot exposure early and act on it rather than reporting it.\u003C/li>\n\u003Cli>Curiosity about AI and a willingness to teach customers a new way of working, not just a new piece of software.\u003C/li>\n\u003Cli>Knowledge of retail and eCommerce business needs, processes, and best practices.\u003C/li>\n\u003Cli>An interest in improving how the team works, not just running your own book.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points For\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Previous experience in SaaS, MarTech, analytics, or eCommerce platforms.\u003C/li>\n\u003Cli>Background in customer success, account management, or professional services.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Base Compensation Range: $105,000-115,000\u003C/p>\n\u003Cp>Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\u003C/p>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the AI operating system built for modern ecommerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\nWe pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\nThe result: more than 65,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \nWhat You’re Applying for:\nWe’re looking for an Implementation Manager, Mid-Market to lead the onboarding journey for new Triple Whale customers. The role is equal parts consultative and coordinative. You’ll quickly understand what each customer is actually trying to accomplish, then drive the people, sequencing, and detail that get them there — owning their launch from contract signature through full go-live.\nIt is hands-on, technical, and has genuine volume behind it. You’ll run a full slate of implementations at once, which means getting very good at making a repeatable process work without any single customer feeling like they are on a conveyor belt. You’ll configure and validate the measurement foundation, be accountable for the accuracy of what the customer sees on day one, and be among the first people to onboard customers onto Moby, our AI agent — teaching teams to run AI-led workflows and automations rather than just read dashboards.\nYou’ll help set the standard of what good looks like for Mid-market onboarding.\nWhat You’ll Do\n\nLead consultative discovery with new customers — clarify business objectives, surface constraints, and translate desired outcomes into the success criteria you drive toward during onboarding.\nOwn end-to-end delivery for a high-volume book of Mid-Market implementations, from kickoff through go-live and into the handoff to Customer Success — adapting how you run each onboarding to the customer’s goals and setup while protecting speed to value.\nConfigure the technical foundation of each launch — tracking and pixel implementation, platform integrations (Shopify, Meta, Google, Klaviyo, Amazon, and more), and data source connections.\nAdvise on customer tech stacks and recommend integration best practices, with enough API and webhook fluency to know what is possible — and to pull in Solutions Architecture early when a launch genuinely needs custom work.\nValidate attribution and data accuracy before go-live — and when something looks wrong, describe it precisely enough that Support and Product can act on it, and clearly enough that the customer knows what it means for them.\nOnboard customers onto Moby, Triple Whale’s AI agent, so teams leave onboarding running AI-led workflows and automations that make the rest of their stack smarter.\nRun training and enablement — one-to-one where it matters, one-to-many where it scales — to drive adoption and confidence in the platform.\nOwn the handoff to Customer Success: document what was configured, what the customer is measuring, what adoption looks like at go-live, and what remains open, so the CSM starts from a real baseline rather than a blank page.\nInfluence the stakeholders you do not manage — build the internal champion, get the right people to show up, and move a stalled customer team without formal authority.\nApply structured risk management across a large book — identify exposure early, mitigate it deliberately, and escalate with a recommendation rather than a problem.\nMonitor implementation health across your entire portfolio, balancing speed to value against quality and protecting both.\nKeep project tooling, documentation, and account records current without being reminded.\nPartner proactively with Customer Success, Product, Support, and Marketing to resolve issues and streamline the path to launch.\nSpot the patterns across your book and turn them into better onboarding standards — kickoff structure, handoff criteria, templates, and what “done” actually means.\n\nWhat You’ll Bring\n\n2–4+ years in implementation, onboarding, technical account management, or customer success at a SaaS company.\nA consultative instinct — you ask about the business problem before reaching for the configuration screen.\nStrong project management skills — you plan the work, sequence dependencies, and deliver a high volume of concurrent projects on time, without dropping details and without close supervision.\nEnough technical fluency to be credible: you understand tracking and pixel implementation, integrations, APIs and webhooks well enough to explain what is happening, what it means for the customer, and what has to happen next — without needing someone to translate it for you.\nWorking knowledge of the martech and ecommerce stack — Shopify, Meta and Google Ads, email and SMS platforms — and how attribution actually behaves across them.\nThe ability to balance technical depth with clarity: you can go deep with an analyst, then explain the same thing to a founder without losing either of them.\nProven ability to influence stakeholders you have no authority over — you can hold a customer team to their commitments and re-engage one that has gone quiet.\nComfort working from a repeatable playbook, and the judgment to know when a customer needs something off-script.\nDisciplined risk management: you spot exposure early and act on it rather than reporting it.\nCuriosity about AI and a willingness to teach customers a new way of working, not just a new piece of software.\nKnowledge of retail and eCommerce business needs, processes, and best practices.\nAn interest in improving how the team works, not just running your own book.\n\nBonus Points For\n\nPrevious experience in SaaS, MarTech, analytics, or eCommerce platforms.\nBackground in customer success, account management, or professional services.\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nBase Compensation Range: $105,000-115,000\nOur compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote",0,1788774422000,"2026-09-08 19:32:01","2026-09-03T16:44:26-04:00",false,105000,115000,"USD",{"jsonldValid":24,"jsonld":29},"",{"jobs":31},[32,48,61,74,88,103],{"id":33,"slug":34,"title":35,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":36,"country":37,"remote":14,"employmentType":38,"department":40,"content_html":41,"content_text":42,"years":20,"createdAt":21,"updatedAtISO":43,"postedAtISO":44,"hasSalary":24,"salaryMin":45,"salaryMax":46,"currency":27,"schema":47},"dd3ebcd4fd2b1061253eeffffa09c6d652191ede7faf927d7bfaca1a2991b767","customer-success-manager-growth-at-triple-whale-3e23530910","Customer Success Manager, Growth","Raleigh-NC","Remote-Us",[39],"Full-time","Marketing","\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\nTriple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\u003Cbr>\u003Cbr>We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\u003Cbr>\u003Cbr>The result: more than 65,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.\n\n\n\n\n\n\n\n\n\n\n\n\u003Ch2>\u003Cstrong>Why Triple Whale Needs You\u003C/strong>\u003C/h2>\n\u003Cp>This is not a passive relationship management role. It's a hands-on, technically demanding position where you'll be the first person a brand trusts with their data stack — and the last thing standing between them and churn.\u003C/p>\n\u003Cp>As a CSM on the Growth team, you'll guide a high-volume book of eCommerce brands through the full onboarding lifecycle — owning every technical configuration, every kickoff call, and every moment where the platform either clicks or doesn't. Once a brand is live, you stay in their corner as a scaled, data-driven consultant across a shared inbox, live chat, and office hours model.\u003C/p>\n\u003Cp>The people who thrive here move fast, think in systems, love solving technical puzzles for non-technical users, and genuinely care about whether a brand succeeds.\u003C/p>\n\u003Ch2>\u003Cstrong>What You'll Do\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Own an active book of onboardings end-to-end — from kickoff call through nurture — operating with speed, ownership, and clear communication at every step.\u003C/li>\n\u003Cli>Run structured kickoff calls that map each customer's tech stack, stakeholders, and goals before diving into configuration.\u003C/li>\n\u003Cli>Guide customers through Triple Pixel installation: enabling Theme App Embed and Checkout Web Pixel in Shopify, validating with live URL tests, and advising on third-party/landing page installs via GTM.\u003C/li>\n\u003Cli>Configure and validate UTM and tracking parameters (tw_source, tw_campaign, tw_ad_id) with platform-specific dynamic tokens, ensuring Triple Whale attribution is capturing data accurately across all paid channels.\u003C/li>\n\u003Cli>Connect and troubleshoot core\u003Cstrong> \u003C/strong>integrations — Meta, Google Ads, TikTok, Klaviyo, Google Sheets, Slack — preventing feature-blockers before they happen.\u003C/li>\n\u003Cli>Walk customers through the Summary and Attribution dashboards — validating clean data, configuring Custom Metrics (CM1/CM2, blended ROAS), and explaining attribution model selection (Triple Attribution, Last Click, First Click, Linear) based on their business use case.\u003C/li>\n\u003Cli>Manage your onboarding and success pipelines in HubSpot, tracking health and milestone progress from kickoff through renewal.\u003C/li>\n\u003Cli>Collaborate with Sales on unresponsive customers and with Support on technical escalations, keeping onboarding velocity high across your entire book.\u003C/li>\n\u003Cli>Manage a high-volume, scaled customer portfolio through shared inbox, live chat, and office hours — driving retention and satisfaction in a fast-paced, largely automated environment.\u003C/li>\n\u003Cli>Proactively identify churn risk early: monitor usage patterns, flag cost-based objections, and develop resolution strategies before the renewal conversation.\u003C/li>\n\u003Cli>Drive expansion by identifying upsell opportunities within the Growth segment and collaborating cross-functionally to move them forward.\u003C/li>\n\u003Cli>Contribute to the continued development of the Triple Whale customer experience — improving playbooks, surfacing common friction points, and helping the team get better every quarter.\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>What You'll Bring\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Experience supporting customers in the eCommerce or marketing technology space — ideally within a SaaS environment.\u003C/li>\n\u003Cli>Demonstrated comfort with technical setup and configuration: you don't need to be an engineer, but you need to be the kind of person who learns a new platform thoroughly and can confidently walk someone else through it.\u003C/li>\n\u003Cli>Familiarity with the eCommerce marketing stack — Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, UTM tracking — is a strong advantage.\u003C/li>\n\u003Cli>Prior high-volume customer success, customer support, or SDR experience; you know how to manage a large book of accounts without letting things fall through the cracks.\u003C/li>\n\u003Cli>Superb written and verbal communication skills — you can translate complex technical concepts into clear, actionable guidance for operators who are experts in their business, not in analytics.\u003C/li>\n\u003Cli>Strong organizational skills and comfort managing multiple onboardings simultaneously in a fast-moving, process-driven environment.\u003C/li>\n\u003Cli>A natural sense of ownership: you're the kind of person who tracks things down, follows up proactively, and doesn't wait to be asked.\u003C/li>\n\u003Cli>Positive, high-energy, service-oriented mindset — customers feel your investment in their success.\u003C/li>\n\u003Cli>Comfort driving negotiation and renewal conversations to positive outcomes.\u003C/li>\n\u003Cli>Thrives in collaborative team environments and embraces change as the product and processes continue to evolve.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Base Compensation Range: $84,000 - $94,000\u003C/p>\n\u003Cp>Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\u003C/p>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.The result: more than 65,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.\n\n\n\n\n\n\n\n\n\n\n\nWhy Triple Whale Needs You\nThis is not a passive relationship management role. It's a hands-on, technically demanding position where you'll be the first person a brand trusts with their data stack — and the last thing standing between them and churn.\nAs a CSM on the Growth team, you'll guide a high-volume book of eCommerce brands through the full onboarding lifecycle — owning every technical configuration, every kickoff call, and every moment where the platform either clicks or doesn't. Once a brand is live, you stay in their corner as a scaled, data-driven consultant across a shared inbox, live chat, and office hours model.\nThe people who thrive here move fast, think in systems, love solving technical puzzles for non-technical users, and genuinely care about whether a brand succeeds.\nWhat You'll Do\n\nOwn an active book of onboardings end-to-end — from kickoff call through nurture — operating with speed, ownership, and clear communication at every step.\nRun structured kickoff calls that map each customer's tech stack, stakeholders, and goals before diving into configuration.\nGuide customers through Triple Pixel installation: enabling Theme App Embed and Checkout Web Pixel in Shopify, validating with live URL tests, and advising on third-party/landing page installs via GTM.\nConfigure and validate UTM and tracking parameters (tw_source, tw_campaign, tw_ad_id) with platform-specific dynamic tokens, ensuring Triple Whale attribution is capturing data accurately across all paid channels.\nConnect and troubleshoot core integrations — Meta, Google Ads, TikTok, Klaviyo, Google Sheets, Slack — preventing feature-blockers before they happen.\nWalk customers through the Summary and Attribution dashboards — validating clean data, configuring Custom Metrics (CM1/CM2, blended ROAS), and explaining attribution model selection (Triple Attribution, Last Click, First Click, Linear) based on their business use case.\nManage your onboarding and success pipelines in HubSpot, tracking health and milestone progress from kickoff through renewal.\nCollaborate with Sales on unresponsive customers and with Support on technical escalations, keeping onboarding velocity high across your entire book.\nManage a high-volume, scaled customer portfolio through shared inbox, live chat, and office hours — driving retention and satisfaction in a fast-paced, largely automated environment.\nProactively identify churn risk early: monitor usage patterns, flag cost-based objections, and develop resolution strategies before the renewal conversation.\nDrive expansion by identifying upsell opportunities within the Growth segment and collaborating cross-functionally to move them forward.\nContribute to the continued development of the Triple Whale customer experience — improving playbooks, surfacing common friction points, and helping the team get better every quarter.\n\nWhat You'll Bring\n\nExperience supporting customers in the eCommerce or marketing technology space — ideally within a SaaS environment.\nDemonstrated comfort with technical setup and configuration: you don't need to be an engineer, but you need to be the kind of person who learns a new platform thoroughly and can confidently walk someone else through it.\nFamiliarity with the eCommerce marketing stack — Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, UTM tracking — is a strong advantage.\nPrior high-volume customer success, customer support, or SDR experience; you know how to manage a large book of accounts without letting things fall through the cracks.\nSuperb written and verbal communication skills — you can translate complex technical concepts into clear, actionable guidance for operators who are experts in their business, not in analytics.\nStrong organizational skills and comfort managing multiple onboardings simultaneously in a fast-moving, process-driven environment.\nA natural sense of ownership: you're the kind of person who tracks things down, follows up proactively, and doesn't wait to be asked.\nPositive, high-energy, service-oriented mindset — customers feel your investment in their success.\nComfort driving negotiation and renewal conversations to positive outcomes.\nThrives in collaborative team environments and embraces change as the product and processes continue to evolve.\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nBase Compensation Range: $84,000 - $94,000\nOur compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote","2026-09-08 19:32:16","2026-09-01T14:25:22-04:00",84000,94000,{"jsonldValid":24,"jsonld":29},{"id":49,"slug":50,"title":51,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":52,"country":53,"remote":14,"employmentType":54,"department":17,"content_html":55,"content_text":56,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":57,"hasSalary":24,"salaryMin":58,"salaryMax":59,"currency":27,"schema":60},"687bd1156a20034fc56b66997435f2aca61073202f7f02a539655768eee4d392","implementation-manager-enterprise-pst-at-triple-whale-8665ce2da1","Implementation Manager, Enterprise PST","Remote- US West Coast","Remote- Us West Coast",[16],"\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the AI operating system built for modern ecommerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\u003C/p>\n\u003Cp>We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\u003C/p>\n\u003Cp>The result: more than 65,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \u003C/p>\n\u003Ch3>\u003Cstrong>What You’re Applying for:\u003C/strong>\u003C/h3>\n\u003Cp>We’re looking for an Implementation Manager, Enterprise to lead the onboarding journey for Triple Whale’s largest and most complex customers. The role is equal parts consultative and coordinative. You’ll sit with sophisticated marketing and analytics teams to understand what they are actually trying to accomplish, then drive the people, sequencing, and detail that turn it into a live, adopted account — from contract signature through full go-live.\u003C/p>\n\u003Cp>It is also hands-on and technical. Enterprise launches involve multiple stakeholders, custom data requirements, and real integration work — you’ll configure and validate the measurement foundation, and be accountable for the accuracy of what the customer sees on day one. You’ll also be among the first people to onboard customers onto Moby, our AI agent, teaching teams to run AI-led workflows and automations rather than just read dashboards.\u003C/p>\n\u003Cp>You’ll set the standard of what good looks like for Enterprise onboarding works here — and mentor others on the team as we scale it.\u003C/p>\n\u003Cp>This role is fully remote with no travel required, and \u003Cstrong>must be based in the Pacific Time zone.\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>What You’ll Do\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Lead consultative discovery with new Enterprise customers — clarify business objectives, surface constraints, and translate desired outcomes into the success criteria you drive toward during onboarding.\u003C/li>\n\u003Cli>Own end-to-end delivery for a portfolio of Enterprise implementations, from kickoff through go-live and into the handoff to Customer Success — adapting how you run each onboarding to the customer’s goals, stakeholders, and technical reality while holding the timeline.\u003C/li>\n\u003Cli>Configure and validate the technical foundation of each launch — tracking and pixel implementation, platform integrations (Shopify, Meta, Google, Klaviyo, Amazon, and more), and data source connections.\u003C/li>\n\u003Cli>Advise on customer tech stacks and recommend integration best practices, with enough API and webhook fluency to know what is possible — and to pull in Solutions Architecture early when a launch genuinely needs custom work.\u003C/li>\n\u003Cli>Validate attribution and data accuracy before go-live — and when something looks wrong, describe it precisely enough that Support and Product can act on it, and clearly enough that the customer knows what it means for them.\u003C/li>\n\u003Cli>Onboard customers onto Moby, Triple Whale’s AI agent, so teams leave onboarding running AI-led workflows and automations that make the rest of their stack smarter.\u003C/li>\n\u003Cli>Lead training and enablement sessions that drive real adoption, pitched to both executive and practitioner audiences.\u003C/li>\n\u003Cli>Own the handoff to Customer Success: document what was configured, what the customer is measuring, what adoption looks like at go-live, and what remains open, so the CSM starts from a real baseline rather than a blank page.\u003C/li>\n\u003Cli>Influence the stakeholders you do not manage — build the internal champion, get the right people to show up, and move a stalled customer team without formal authority.\u003C/li>\n\u003Cli>Apply structured risk management across your book — identify exposure early, mitigate it deliberately, and escalate with a recommendation rather than a problem.\u003C/li>\n\u003Cli>Monitor implementation health across your entire portfolio, not just the launch in front of you.\u003C/li>\n\u003Cli>Keep project tooling, documentation, and account records current without being reminded.\u003C/li>\n\u003Cli>Partner proactively with Customer Success, Product, Support, and Solutions to resolve issues and unblock customers.\u003C/li>\n\u003Cli>Mentor newer members of the Implementation team and contribute to the standards, templates, and playbooks the whole team runs on.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What You’ll Bring\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>3–5+ years in implementation, onboarding, solutions consulting, or technical account management at a SaaS company, ideally with complex or enterprise customers.\u003C/li>\n\u003Cli>A consultative instinct — you ask about the business problem before reaching for the configuration screen.\u003C/li>\n\u003Cli>Strong project management skills — you plan the work, sequence dependencies, hold other people to dates you do not control, and deliver large multi-stakeholder projects on time without close supervision.\u003C/li>\n\u003Cli>Enough technical fluency to be credible: you understand tracking and pixel implementation, integrations, APIs and webhooks well enough to explain what is happening, what it means for the customer, and what has to happen next — without needing someone to translate it for you.\u003C/li>\n\u003Cli>Working knowledge of the martech and ecommerce stack — Shopify, Meta and Google Ads, email and SMS platforms — and how attribution actually behaves across them.\u003C/li>\n\u003Cli>The ability to balance technical depth with clarity: you can go deep with an engineer, then explain the same thing to a CMO without losing either of them.\u003C/li>\n\u003Cli>Proven ability to influence stakeholders you have no authority over — you can run the room, push back on a plan that will not work, and keep an executive sponsor engaged.\u003C/li>\n\u003Cli>Disciplined risk management: you spot exposure early and act on it rather than reporting it.\u003C/li>\n\u003Cli>Curiosity about AI and a willingness to teach customers a new way of working, not just a new piece of software.\u003C/li>\n\u003Cli>Knowledge of retail and eCommerce business needs, processes, and best practices.\u003C/li>\n\u003Cli>An interest in mentoring and raising the bar for the team, not just running your own book.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points For\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Previous experience in SaaS, MarTech, analytics, or eCommerce platforms.\u003C/li>\n\u003Cli>Background in customer success, account management, or professional services.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Base Compensation Range: $120,000 - $130,000\u003C/p>\n\u003Cp>Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. \u003C/p>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the AI operating system built for modern ecommerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\nWe pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\nThe result: more than 65,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \nWhat You’re Applying for:\nWe’re looking for an Implementation Manager, Enterprise to lead the onboarding journey for Triple Whale’s largest and most complex customers. The role is equal parts consultative and coordinative. You’ll sit with sophisticated marketing and analytics teams to understand what they are actually trying to accomplish, then drive the people, sequencing, and detail that turn it into a live, adopted account — from contract signature through full go-live.\nIt is also hands-on and technical. Enterprise launches involve multiple stakeholders, custom data requirements, and real integration work — you’ll configure and validate the measurement foundation, and be accountable for the accuracy of what the customer sees on day one. You’ll also be among the first people to onboard customers onto Moby, our AI agent, teaching teams to run AI-led workflows and automations rather than just read dashboards.\nYou’ll set the standard of what good looks like for Enterprise onboarding works here — and mentor others on the team as we scale it.\nThis role is fully remote with no travel required, and must be based in the Pacific Time zone.\nWhat You’ll Do\n\nLead consultative discovery with new Enterprise customers — clarify business objectives, surface constraints, and translate desired outcomes into the success criteria you drive toward during onboarding.\nOwn end-to-end delivery for a portfolio of Enterprise implementations, from kickoff through go-live and into the handoff to Customer Success — adapting how you run each onboarding to the customer’s goals, stakeholders, and technical reality while holding the timeline.\nConfigure and validate the technical foundation of each launch — tracking and pixel implementation, platform integrations (Shopify, Meta, Google, Klaviyo, Amazon, and more), and data source connections.\nAdvise on customer tech stacks and recommend integration best practices, with enough API and webhook fluency to know what is possible — and to pull in Solutions Architecture early when a launch genuinely needs custom work.\nValidate attribution and data accuracy before go-live — and when something looks wrong, describe it precisely enough that Support and Product can act on it, and clearly enough that the customer knows what it means for them.\nOnboard customers onto Moby, Triple Whale’s AI agent, so teams leave onboarding running AI-led workflows and automations that make the rest of their stack smarter.\nLead training and enablement sessions that drive real adoption, pitched to both executive and practitioner audiences.\nOwn the handoff to Customer Success: document what was configured, what the customer is measuring, what adoption looks like at go-live, and what remains open, so the CSM starts from a real baseline rather than a blank page.\nInfluence the stakeholders you do not manage — build the internal champion, get the right people to show up, and move a stalled customer team without formal authority.\nApply structured risk management across your book — identify exposure early, mitigate it deliberately, and escalate with a recommendation rather than a problem.\nMonitor implementation health across your entire portfolio, not just the launch in front of you.\nKeep project tooling, documentation, and account records current without being reminded.\nPartner proactively with Customer Success, Product, Support, and Solutions to resolve issues and unblock customers.\nMentor newer members of the Implementation team and contribute to the standards, templates, and playbooks the whole team runs on.\n\nWhat You’ll Bring\n\n3–5+ years in implementation, onboarding, solutions consulting, or technical account management at a SaaS company, ideally with complex or enterprise customers.\nA consultative instinct — you ask about the business problem before reaching for the configuration screen.\nStrong project management skills — you plan the work, sequence dependencies, hold other people to dates you do not control, and deliver large multi-stakeholder projects on time without close supervision.\nEnough technical fluency to be credible: you understand tracking and pixel implementation, integrations, APIs and webhooks well enough to explain what is happening, what it means for the customer, and what has to happen next — without needing someone to translate it for you.\nWorking knowledge of the martech and ecommerce stack — Shopify, Meta and Google Ads, email and SMS platforms — and how attribution actually behaves across them.\nThe ability to balance technical depth with clarity: you can go deep with an engineer, then explain the same thing to a CMO without losing either of them.\nProven ability to influence stakeholders you have no authority over — you can run the room, push back on a plan that will not work, and keep an executive sponsor engaged.\nDisciplined risk management: you spot exposure early and act on it rather than reporting it.\nCuriosity about AI and a willingness to teach customers a new way of working, not just a new piece of software.\nKnowledge of retail and eCommerce business needs, processes, and best practices.\nAn interest in mentoring and raising the bar for the team, not just running your own book.\n\nBonus Points For\n\nPrevious experience in SaaS, MarTech, analytics, or eCommerce platforms.\nBackground in customer success, account management, or professional services.\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nBase Compensation Range: $120,000 - $130,000\nOur compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. \nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote","2026-09-03T16:45:33-04:00",120000,130000,{"jsonldValid":24,"jsonld":29},{"id":62,"slug":63,"title":64,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":65,"remote":14,"employmentType":66,"department":67,"content_html":68,"content_text":69,"years":20,"createdAt":70,"updatedAtISO":71,"postedAtISO":72,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":27,"schema":73},"6deefa5a025d0a0091cd2fddd0eec9752c93f2ab5db3ea0415644782b417f494","ai-marketing-strategist-at-triple-whale-1757c22078","AI Marketing Strategist","Remote- Us",[39],"Data","\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the AI operating system built for modern ecommerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\u003C/p>\n\u003Cp>We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\u003C/p>\n\u003Cp>The result: more than 65,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.\u003C/p>\n\u003Ch3>What You're Applying for\u003C/h3>\n\u003Cp>Triple Whale is looking for an AI Marketing Strategist to help ecommerce brands successfully adopt Moby, our AI teammate for marketing analysis, planning, and execution.\u003C/p>\n\u003Cp>This is a customer-facing activation role for someone with strong performance marketing instincts, practical AI fluency, and the ability to help customers turn Moby into a trusted part of how they work. You will not be the long-term operator inside the customer’s business. Your job is to enable the customer’s own operators - founders, marketers, agencies, and growth teams to use Moby confidently and effectively.\u003C/p>\n\u003Ch3>What You’ll Do \u003C/h3>\n\u003Cul>\n\u003Cli>Lead customer activation for Moby, helping new users identify the first use cases most likely to create value.\u003C/li>\n\u003Cli>Translate each customer’s goals, team structure, marketing motion, and growth challenges into practical Moby workflows.\u003C/li>\n\u003Cli>Enable customer operators to use Moby in their day-to-day work across paid media, measurement, creative, and growth planning.\u003C/li>\n\u003Cli>Coach customers on how to evaluate Moby’s recommendations, ask better questions, and turn AI outputs into decisions.\u003C/li>\n\u003Cli>Be prescriptive during onboarding: diagnose opportunities, recommend workflows, and help customers build early trust in Moby.\u003C/li>\n\u003Cli>Maintain strategic relationships with customers to help them discover and adopt new Moby use cases over time.\u003C/li>\n\u003Cli>Identify repeatable activation patterns and turn them into playbooks the broader team can use.\u003C/li>\n\u003Cli>Partner with product, design, and engineering to share customer feedback and improve the Moby experience.\u003C/li>\n\u003C/ul>\n\u003Ch3>What You’ll Bring\u003C/h3>\n\u003Cul>\n\u003Cli>Hands-on experience in media buying, growth marketing, ecommerce marketing, or agency strategy.\u003C/li>\n\u003Cli>Familiarity with platforms such as Meta, Google, TikTok, Amazon, Shopify, Klaviyo, or similar ecommerce/growth tools.\u003C/li>\n\u003Cli>Strong understanding of marketing metrics like CAC, ROAS, MER, LTV, AOV, contribution margin, retention, and payback.\u003C/li>\n\u003Cli>Practical experience using AI tools such as Claude, ChatGPT, Perplexity, Cursor, Replit, Lovable, n8n, or similar systems.\u003C/li>\n\u003Cli>Strong communication skills and comfort working directly with founders, marketers, operators, and agencies.\u003C/li>\n\u003Cli>The confidence to be prescriptive without taking over: you can recommend what to do while teaching the customer how to operate.\u003C/li>\n\u003Cli>Curiosity, speed, and a collaborative attitude in a fast-moving environment.\u003C/li>\n\u003Cli>\u003Cstrong>Bonus: \u003C/strong>\n\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the AI operating system built for modern ecommerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\nWe pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\nThe result: more than 65,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.\nWhat You're Applying for\nTriple Whale is looking for an AI Marketing Strategist to help ecommerce brands successfully adopt Moby, our AI teammate for marketing analysis, planning, and execution.\nThis is a customer-facing activation role for someone with strong performance marketing instincts, practical AI fluency, and the ability to help customers turn Moby into a trusted part of how they work. You will not be the long-term operator inside the customer’s business. Your job is to enable the customer’s own operators - founders, marketers, agencies, and growth teams to use Moby confidently and effectively.\nWhat You’ll Do \n\nLead customer activation for Moby, helping new users identify the first use cases most likely to create value.\nTranslate each customer’s goals, team structure, marketing motion, and growth challenges into practical Moby workflows.\nEnable customer operators to use Moby in their day-to-day work across paid media, measurement, creative, and growth planning.\nCoach customers on how to evaluate Moby’s recommendations, ask better questions, and turn AI outputs into decisions.\nBe prescriptive during onboarding: diagnose opportunities, recommend workflows, and help customers build early trust in Moby.\nMaintain strategic relationships with customers to help them discover and adopt new Moby use cases over time.\nIdentify repeatable activation patterns and turn them into playbooks the broader team can use.\nPartner with product, design, and engineering to share customer feedback and improve the Moby experience.\n\nWhat You’ll Bring\n\nHands-on experience in media buying, growth marketing, ecommerce marketing, or agency strategy.\nFamiliarity with platforms such as Meta, Google, TikTok, Amazon, Shopify, Klaviyo, or similar ecommerce/growth tools.\nStrong understanding of marketing metrics like CAC, ROAS, MER, LTV, AOV, contribution margin, retention, and payback.\nPractical experience using AI tools such as Claude, ChatGPT, Perplexity, Cursor, Replit, Lovable, n8n, or similar systems.\nStrong communication skills and comfort working directly with founders, marketers, operators, and agencies.\nThe confidence to be prescriptive without taking over: you can recommend what to do while teaching the customer how to operate.\nCuriosity, speed, and a collaborative attitude in a fast-moving environment.\nBonus: \n\n\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote",1784734577000,"2026-09-08 05:25:13","2026-08-21T18:14:09.000Z",{"jsonldValid":24,"jsonld":29},{"id":75,"slug":76,"title":77,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":65,"remote":14,"employmentType":78,"department":79,"content_html":80,"content_text":81,"years":20,"createdAt":82,"updatedAtISO":83,"postedAtISO":84,"hasSalary":24,"salaryMin":85,"salaryMax":86,"currency":27,"schema":87},"18963ce892f498edf6c6fd1315f3f4ba7f8223ad805ea9d30e7db1de148f28d4","technical-product-support-specialist-enterprise-at-triple-whale-33e864d407","Technical Product Support Specialist",[39],"Other","\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\u003C/p>\n\u003Cp>We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\u003C/p>\n\u003Cp>The result: more than 65,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \u003C/p>\n\u003Ch3>What You're Applying for\u003C/h3>\n\u003Cp>Triple Whale's customers are some of the most sophisticated operators in DTC - multi-brand, multi-region, often agency-supported, running custom stacks and making eight-figure decisions on our data. They deserve a support experience built for that complexity.\u003C/p>\n\u003Cp>As an Enterprise Technical Product Support Specialist, you'll be the dedicated technical voice for a book of our most important accounts. You'll go deeper than a typical support conversation - understanding each account's business goals, their data stack, the way their team and agencies use Triple Whale, and what \"good\" looks like for them - so every interaction moves them closer to the outcomes they came to us for.\u003C/p>\n\u003Cp>This is a technical role with real ownership. You'll have Moby as a copilot, close partnership with Customer Success, Solutions Architecture, and Marketing Science, and a clear path to grow into Solutions Architecture, Implementation, Support Engineering, or Product if that's where you want to go.\u003C/p>\n\u003Ch3>What You’ll Do \u003C/h3>\n\u003Cul>\n\u003Cli>Respond to enterprise customers across live chat, email, and direct channels, owning every conversation from first contact through resolution with the communication and follow-through these accounts expect.\u003C/li>\n\u003Cli>Maintain deep knowledge or internal and customer resources. The customer KB, internal runbooks, product docs, Moby context, and the right person to ping for anything you can't answer yourself - so you can resolve quickly and confidently every time.\u003C/li>\n\u003Cli>Be deeply fluent in Triple Whale, the ecommerce stack our customers live in, and the attribution, marketing-data, and AI workflows that drive their decisions - including the more complex surfaces enterprise customers rely on (Compass, Sonar, custom integrations, data warehouse, headless and custom checkouts).\u003C/li>\n\u003Cli>Investigate and resolve complex technical issues across pixel, integrations, reporting, Moby, and beyond. Know when an account needs education, guidance, configuration, a bug filed, or an escalation to Engineering - and write reproduction steps your engineering partners can act on immediately.\u003C/li>\n\u003Cli>Use Moby as your copilot. This is an AI-first support team. You'll partner with Moby to investigate, retrieve, draft, and resolve - and your work helps make Moby more useful for the next customer.\u003C/li>\n\u003Cli>Coach enterprise customers and their agencies on best practices, workflows, and use cases that move them toward their goals, especially when something time-sensitive or high-stakes is on the line.\u003C/li>\n\u003Cli>Partner closely with the account team. Work hand-in-hand with CS counterparts to keep the customer aligned across every Triple Whale touchpoint - and know when to pull in the right specialist.\u003C/li>\n\u003Cli>Be a senior escalation point for the broader Technical Product Support team on enterprise-grade complexity, and a steady hand when accounts are stressed.\u003C/li>\n\u003Cli>Spot patterns across tickets. Surface recurring issues, customer feedback, and friction to Product, Engineering, and Customer Success - and help the next account avoid what you saw this week.\u003C/li>\n\u003Cli>Help the next customer. Contribute to the knowledge base, internal runbooks, and Moby context - so what you learned today helps both your accounts and the broader team tomorrow.\u003C/li>\n\u003C/ul>\n\u003Ch3>What You’ll Bring\u003C/h3>\n\u003Cul>\n\u003Cli>3+ years of experience in customer support, technical support, customer success, solutions, or another client-facing technical role - with at least 1+ year supporting enterprise or mid-market SaaS accounts, ideally in martech, analytics, attribution, or ecommerce.\u003C/li>\n\u003Cli>A technical mind with depth. You're comfortable in dashboards, you can reason about data, you can read API responses and basic logs, and you understand how systems like pixels, server-side tracking, ad-platform integrations, and data warehouses connect. SQL fluency is a strong plus.\u003C/li>\n\u003Cli>An investigative, problem-solving mindset. You don't stop at \"the error says X\" - you want to know why, and you're comfortable reaching for AI tools to move faster.\u003C/li>\n\u003Cli>A real interest in customer outcomes. You care about what enterprise customers are trying to accomplish in their business - and you're willing to learn the business deeply enough to actually help.\u003C/li>\n\u003Cli>Composure under pressure. Enterprise accounts have higher stakes, multiple stakeholders, and sometimes urgent escalations. You stay clear, structured, and calm.\u003C/li>\n\u003Cli>Exceptional written and verbal communication. You can speak the language of an operator, an engineer, an agency partner, and an exec - and tailor the message to each.\u003C/li>\n\u003Cli>A customer-first instinct paired with the judgment to recommend what'll actually serve the customer best, even when it's not what they asked for.\u003C/li>\n\u003Cli>Comfort partnering across teams. Enterprise support doesn't work alone - you'll be in regular contact with CSMs, SAs, Marketing Scientists, and Engineering.\u003C/li>\n\u003Cli>Familiarity with Intercom, HubSpot, Jira, or similar support and ticketing platforms.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Base Compensation Range: $65,000 - $80,000\u003C/p>\n\u003Cp>Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\u003C/p>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\nWe pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\nThe result: more than 65,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \nWhat You're Applying for\nTriple Whale's customers are some of the most sophisticated operators in DTC - multi-brand, multi-region, often agency-supported, running custom stacks and making eight-figure decisions on our data. They deserve a support experience built for that complexity.\nAs an Enterprise Technical Product Support Specialist, you'll be the dedicated technical voice for a book of our most important accounts. You'll go deeper than a typical support conversation - understanding each account's business goals, their data stack, the way their team and agencies use Triple Whale, and what \"good\" looks like for them - so every interaction moves them closer to the outcomes they came to us for.\nThis is a technical role with real ownership. You'll have Moby as a copilot, close partnership with Customer Success, Solutions Architecture, and Marketing Science, and a clear path to grow into Solutions Architecture, Implementation, Support Engineering, or Product if that's where you want to go.\nWhat You’ll Do \n\nRespond to enterprise customers across live chat, email, and direct channels, owning every conversation from first contact through resolution with the communication and follow-through these accounts expect.\nMaintain deep knowledge or internal and customer resources. The customer KB, internal runbooks, product docs, Moby context, and the right person to ping for anything you can't answer yourself - so you can resolve quickly and confidently every time.\nBe deeply fluent in Triple Whale, the ecommerce stack our customers live in, and the attribution, marketing-data, and AI workflows that drive their decisions - including the more complex surfaces enterprise customers rely on (Compass, Sonar, custom integrations, data warehouse, headless and custom checkouts).\nInvestigate and resolve complex technical issues across pixel, integrations, reporting, Moby, and beyond. Know when an account needs education, guidance, configuration, a bug filed, or an escalation to Engineering - and write reproduction steps your engineering partners can act on immediately.\nUse Moby as your copilot. This is an AI-first support team. You'll partner with Moby to investigate, retrieve, draft, and resolve - and your work helps make Moby more useful for the next customer.\nCoach enterprise customers and their agencies on best practices, workflows, and use cases that move them toward their goals, especially when something time-sensitive or high-stakes is on the line.\nPartner closely with the account team. Work hand-in-hand with CS counterparts to keep the customer aligned across every Triple Whale touchpoint - and know when to pull in the right specialist.\nBe a senior escalation point for the broader Technical Product Support team on enterprise-grade complexity, and a steady hand when accounts are stressed.\nSpot patterns across tickets. Surface recurring issues, customer feedback, and friction to Product, Engineering, and Customer Success - and help the next account avoid what you saw this week.\nHelp the next customer. Contribute to the knowledge base, internal runbooks, and Moby context - so what you learned today helps both your accounts and the broader team tomorrow.\n\nWhat You’ll Bring\n\n3+ years of experience in customer support, technical support, customer success, solutions, or another client-facing technical role - with at least 1+ year supporting enterprise or mid-market SaaS accounts, ideally in martech, analytics, attribution, or ecommerce.\nA technical mind with depth. You're comfortable in dashboards, you can reason about data, you can read API responses and basic logs, and you understand how systems like pixels, server-side tracking, ad-platform integrations, and data warehouses connect. SQL fluency is a strong plus.\nAn investigative, problem-solving mindset. You don't stop at \"the error says X\" - you want to know why, and you're comfortable reaching for AI tools to move faster.\nA real interest in customer outcomes. You care about what enterprise customers are trying to accomplish in their business - and you're willing to learn the business deeply enough to actually help.\nComposure under pressure. Enterprise accounts have higher stakes, multiple stakeholders, and sometimes urgent escalations. You stay clear, structured, and calm.\nExceptional written and verbal communication. You can speak the language of an operator, an engineer, an agency partner, and an exec - and tailor the message to each.\nA customer-first instinct paired with the judgment to recommend what'll actually serve the customer best, even when it's not what they asked for.\nComfort partnering across teams. Enterprise support doesn't work alone - you'll be in regular contact with CSMs, SAs, Marketing Scientists, and Engineering.\nFamiliarity with Intercom, HubSpot, Jira, or similar support and ticketing platforms.\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nBase Compensation Range: $65,000 - $80,000\nOur compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote",1781796408000,"2026-09-08 08:06:46","2026-09-01T15:52:43.000Z",65000,80000,{"jsonldValid":24,"jsonld":29},{"id":89,"slug":90,"title":91,"companyname":92,"companylogo":93,"companyTagline":94,"companyIndustry":95,"city":96,"country":97,"remote":24,"employmentType":98,"department":40,"years":20,"createdAt":99,"updatedAtISO":100,"postedAtISO":101,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":27,"schema":102},"b66204f04c4bdbd8b916645bdfffe97394a34e5b1a058da642d7211acc108237","technology-director-martech-at-jobgether-4bbb07a0c9","Technology Director, Martech","Jobgether","https://logo.clearbit.com/jobgether.com","Find your dream remote job","Internet Marketplace Platforms","US","United States",[],1788910544000,"2026-09-09 01:37:22","2026-09-07T06:37:36.566Z",{"jsonldValid":24,"jsonld":29},{"id":104,"slug":105,"title":106,"companyname":92,"companylogo":93,"companyTagline":94,"companyIndustry":95,"city":96,"country":97,"remote":24,"employmentType":107,"department":40,"years":20,"createdAt":99,"updatedAtISO":108,"postedAtISO":109,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":27,"schema":110},"5aa2e9362336429418649de59b64898aa7cffdc9376dca65a4cf58bc9e36c8be","vice-president-of-crm-lifecycle-and-automation-at-jobgether-d42b99bc93","Vice President of CRM, Lifecycle & Automation",[],"2026-09-09 01:37:23","2026-09-04T02:21:17.546Z",{"jsonldValid":24,"jsonld":29},1789910282155]