[{"data":1,"prerenderedAt":94},["ShallowReactive",2],{"$fSYNZoop3GNfuvDMzEwxiZalxU07gxStFiW7skNRRxQ8":3,"$f7mfqY7H0VHtsHR9gWsAvHBWs_p44DY2eFuebHHpqikI":27},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":25},"181ddd45e0297f7e05668753867ba990725fe5bde3696c658068afe3afaae759","invoicing-specialist-at-viral-nation-720812bf83","Invoicing Specialist","Viral Nation","https://logo.clearbit.com/viralnation.com","We're a social & digital-first marketing agency, pushing the boundaries to deliver measurable results to brands globally","Advertising Services","Christ Church","Barbados",false,[16],"Full-time","Other","\u003Cp>At \u003Cstrong>Viral Nation,\u003C/strong> we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.\u003C/p>\n\u003Cp>While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!\u003C/p>\u003Cp>We are seeking a detail-oriented and organized Invoicing Specialist to join our marketing team. In this role, you will be dedicated entirely to creator and influencer invoicing - managing the end-to-end invoice lifecycle from receipt through payment processing. You will serve as the primary point of contact for all creator billing matters, ensuring invoices are accurate, compliant with Statements of Work (SOWs), and processed through HubSpot in a timely manner. This position plays a crucial role in maintaining financial accuracy and supporting smooth operations across campaigns.\u003C/p>\n\u003Cp>Responsibilities:\u003C/p>\n\u003Cul>\n\u003Cli>Invoice Receipt: Request and receive invoices from influencers, creators, and their agents/managers\u003C/li>\n\u003Cli>Payment Verification: Confirm the correct payment amount and finance point-of-contact (POC) email for each invoice\u003C/li>\n\u003Cli>SOW Review: Review every invoice against the corresponding fully executed SOW for accuracy, including deliverable descriptions, rates, and payment terms\u003C/li>\n\u003Cli>HubSpot Ticket Submission: Submit a billing ticket in the associated HubSpot Deal for each campaign invoice, ensuring all required attachments are included\u003C/li>\n\u003Cli>Payment Tracking: Monitor payment status for all submitted invoices and follow up on overdue accounts\u003C/li>\n\u003Cli>Creator Communication: Serve as the primary billing contact for creators, agents, and internal campaign teams, responding to invoicing inquiries and resolving disputes professionally\u003C/li>\n\u003Cli>Data Entry & Accuracy: Maintain accurate billing records and update creator account information in HubSpot and internal systems\u003C/li>\n\u003Cli>Reporting: Generate and analyze invoicing and accounts receivable reports for management review\u003C/li>\n\u003Cli>Compliance: Ensure adherence to financial regulations, company policies, and confidentiality requirements\u003C/li>\n\u003C/ul>\n\u003Cp>Qualifications and Skills:\u003C/p>\n\u003Cul>\n\u003Cli>High school diploma or GED required; associate’s or bachelor’s degree in accounting, finance, or related field preferred.\u003C/li>\n\u003Cli>1–2 years of experience in billing, invoicing, accounts receivable, or a related role, ideally in a marketing, agency, or creator economy environment.\u003C/li>\n\u003Cli>Proficiency with billing systems and accounting software (e.g., QuickBooks, SAP, or similar tools).\u003C/li>\n\u003Cli>Experience with HubSpot or similar CRM/ticketing platforms is a strong asset.\u003C/li>\n\u003Cli>Strong attention to detail and organizational skills, with the ability to manage high volumes of invoices daily.\u003C/li>\n\u003Cli>Excellent written and verbal communication abilities.\u003C/li>\n\u003Cli>Proficiency in Microsoft Office Suite, particularly Excel.\u003C/li>\n\u003Cli>Analytical mindset with problem-solving capabilities.\u003C/li>\n\u003C/ul>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\u003Cp>\u003Cstrong>Compensation Philosophy:\u003C/strong>\u003C/p>\n\u003Cbr>At Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.\n\u003Cbr>Compensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.\n\n\u003Cp>\u003Cstrong>AI in Recruitment:\u003C/strong>\u003C/p>\n\n\u003Cp>Viral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions.\u003C/p>\n\u003Cp>\u003Cstrong>DEI Commitment:\u003C/strong>\u003C/p>\n\u003Cp>Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.\u003C/p>","At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.\nWhile we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!We are seeking a detail-oriented and organized Invoicing Specialist to join our marketing team. In this role, you will be dedicated entirely to creator and influencer invoicing - managing the end-to-end invoice lifecycle from receipt through payment processing. You will serve as the primary point of contact for all creator billing matters, ensuring invoices are accurate, compliant with Statements of Work (SOWs), and processed through HubSpot in a timely manner. This position plays a crucial role in maintaining financial accuracy and supporting smooth operations across campaigns.\nResponsibilities:\n\nInvoice Receipt: Request and receive invoices from influencers, creators, and their agents/managers\nPayment Verification: Confirm the correct payment amount and finance point-of-contact (POC) email for each invoice\nSOW Review: Review every invoice against the corresponding fully executed SOW for accuracy, including deliverable descriptions, rates, and payment terms\nHubSpot Ticket Submission: Submit a billing ticket in the associated HubSpot Deal for each campaign invoice, ensuring all required attachments are included\nPayment Tracking: Monitor payment status for all submitted invoices and follow up on overdue accounts\nCreator Communication: Serve as the primary billing contact for creators, agents, and internal campaign teams, responding to invoicing inquiries and resolving disputes professionally\nData Entry & Accuracy: Maintain accurate billing records and update creator account information in HubSpot and internal systems\nReporting: Generate and analyze invoicing and accounts receivable reports for management review\nCompliance: Ensure adherence to financial regulations, company policies, and confidentiality requirements\n\nQualifications and Skills:\n\nHigh school diploma or GED required; associate’s or bachelor’s degree in accounting, finance, or related field preferred.\n1–2 years of experience in billing, invoicing, accounts receivable, or a related role, ideally in a marketing, agency, or creator economy environment.\nProficiency with billing systems and accounting software (e.g., QuickBooks, SAP, or similar tools).\nExperience with HubSpot or similar CRM/ticketing platforms is a strong asset.\nStrong attention to detail and organizational skills, with the ability to manage high volumes of invoices daily.\nExcellent written and verbal communication abilities.\nProficiency in Microsoft Office Suite, particularly Excel.\nAnalytical mindset with problem-solving capabilities.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nCompensation Philosophy:\nAt Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.\nCompensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.\n\nAI in Recruitment:\n\nViral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions.\nDEI Commitment:\nViral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.",0,1776440117000,"2026-04-17 17:36:38","2026-04-17T16:48:44.000Z","USD",{"jsonldValid":14,"jsonld":26},"",{"jobs":28},[29,44,53,67,78,84],{"id":30,"slug":31,"title":32,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":33,"country":33,"remote":14,"employmentType":34,"department":17,"content_html":35,"content_text":36,"years":20,"createdAt":37,"updatedAtISO":38,"postedAtISO":39,"hasSalary":14,"salaryMin":40,"salaryMax":41,"currency":42,"schema":43},"abca8ca11d7ba4866297a69f630e9b96e2ac64eeabce645a4613c62a8f106045","sr-operational-project-manager-at-viral-nation-69c486dced","Sr. Operational Project Manager","Canada",[16],"\u003Cp>At \u003Cstrong>Viral Nation,\u003C/strong> we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.\u003C/p>\n\u003Cp>While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!\u003C/p>\u003Cp>The Senior Operational Project Manager owns the operational rhythm of Viral Nation’s agency delivery. Sitting within the PMO and embedded across Client Services, Strategy, Creative & Content, Paid Media, Business Intelligence, and Creator Relations, you ensure multi-client engagements are resourced, on track, and delivering measurable outcomes. You translate strategic business objectives into executable operational plans — managing backlogs, optimizing resource allocation, enforcing delivery cadences, and surfacing risks before they become client-facing problems. The role also flexes into social creative production coordination when volume spikes or cross-functional dependencies demand it, managing content delivery timelines and ensuring assets move from brief to published on schedule.\u003C/p>\n\u003Cp>This is a role for someone with a founder mentality: you see a gap, you fill it. You don’t wait to be told that a workflow is broken or that a delivery is slipping — you step in, solve the problem, and build a system so it doesn’t happen again. We’re looking for someone who is hungry to grow their scope, eager to take on new challenges, and energized by the pace of agency life rather than overwhelmed by it.\u003C/p>\n\u003Cp>You will oversee a portfolio of concurrent operational initiatives and ongoing service delivery across diverse clients, each with unique timelines, team compositions, and delivery cadences. Campaign complexity and resource demands fluctuate throughout the year; the role requires planning for this variability, managing capacity effectively, and making professional judgments regarding scope, resource trade-offs, and process escalations independently. The scope will grow with the right person in the seat.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\n\u003Cp>This role is the connective tissue between the PMO and the rest of Viral Nation’s operating system:\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Cross-functional delivery coordination: \u003C/strong>Partner with Client Services, Strategy, Paid Media, BI, Creator Relations, and COE leads to manage delivery timelines, handoffs, and dependencies across concurrent engagements. When the client asks “where does this stand?” or “are we on track for the quarter?” — that answer is informed by the operational cadence you manage. When campaigns involve creator or UGC content, you coordinate delivery timelines and understand how approval sequences and usage rights windows affect overall campaign delivery.\u003C/li>\n\u003Cli>\u003Cstrong>Creative production coordination: \u003C/strong>While a dedicated Creative PM leads day-to-day studio production, you provide operational support for content delivery workflows when volume spikes, new engagements ramp, or cross-functional dependencies require coordination. This includes managing production timelines across social platforms (Instagram Reels, TikTok, YouTube Shorts, Stories, carousels, static posts), coordinating revision cycles, tracking multi-format asset delivery, and ensuring creative-to-media and creative-to-client handoffs land on time. You don’t need to be a creative director, but you need to understand how social content moves from brief to published and where bottlenecks typically occur.\u003C/li>\n\u003Cli>\u003Cstrong>Resource management & capacity planning: \u003C/strong>Manage resource allocation and utilization across teams and concurrent client engagements, partnering with Creative PMs on production resourcing as needed. Balance workload, flag capacity gaps before they become delivery problems, and build staffing recommendations when demand exceeds supply. When three campaigns are ramping simultaneously or a team’s utilization exceeds 90% for consecutive weeks, you know that’s an escalation trigger.\u003C/li>\n\u003Cli>\u003Cstrong>Backlog & SLA ownership: \u003C/strong>Own operational backlogs across departments, tracking task completion against delivery SLAs and reporting cadences. Implement proactive monitoring to ensure backlogs don’t accumulate silently, and build escalation paths for SLA breaches before they become systemic. Track compliance trends over time to identify structural issues versus one-off misses.\u003C/li>\n\u003Cli>\u003Cstrong>Operational cadence & rhythm of business: \u003C/strong>Own the PMO Rhythm of Business (RoB) calendar, ensuring your projects are synchronized, prepared, and delivering against shared milestones. Lead structured operational check-ins, WBRs, and cross-functional syncs with clear agendas, action items, and documented outcomes. You are the consistent operational thread that ties the COEs together.\u003C/li>\n\u003Cli>\u003Cstrong>Budget & scope stewardship: \u003C/strong>Track operational burn rates against SOW allocations and resourcing plans. Flag scope creep early — additional deliverables, expanded timelines, resource overages, extra revision rounds, or format changes — and build change-order recommendations before they reach the client. Collaborate with Finance on utilization reporting, burn rate tracking, and variance analysis.\u003C/li>\n\u003Cli>\u003Cstrong>Risk identification & mitigation: \u003C/strong>Implement tools and workflows to proactively surface operational risks in real time — under-utilization, over-allocation, missed deadlines, dependency bottlenecks, and reporting gaps. You don’t wait for post-mortems to find problems; you build systems that catch them early.\u003C/li>\n\u003Cli>\u003Cstrong>Process improvement & standardization: \u003C/strong>Identify recurring friction in agency workflows and propose systemic fixes — process playbooks, workflow automation, briefing standards, project management tool optimization, and approval flow redesigns. Lead retrospectives on major projects to drive continuous improvement in resource optimization and delivery precision.\u003C/li>\n\u003Cli>\u003Cstrong>Engagement ramp management: \u003C/strong>New client engagements don’t start at full operational volume. You plan and manage the ramp-up from lower capacity in month one to steady-state delivery, adjusting staffing models, content production cadences, and operational rhythms as the team builds momentum with a new client.\u003C/li>\n\u003Cli>\u003Cstrong>BI & data hygiene: \u003C/strong>Ensure data entry standards are enforced across workflows and that reporting cadences are maintained so Business Intelligence can deliver campaign insights on schedule. Accurate, on-time data feeds directly into VN’s reporting infrastructure and client deliverables.\u003C/li>\n\u003Cli>\u003Cstrong>New business support: \u003C/strong>Contribute operational scoping, resource models, creative staffing plans, and timeline estimates for pitch responses and RFPs when needed.\u003C/li>\n\u003Cli>You are comfortable using AI to find efficiencies in your day-to-day work and thrive in a fast-paced environment. This role rewards initiative, and additional responsibilities will come with demonstrated impact.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Skills and Qualifications:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>7+ years in project management within a marketing, advertising, or agency environment, with significant experience managing multi-client, cross-functional operational workflows. In-house brand experience alone is not sufficient — you’ll need to have managed the complexity of multi-stakeholder agency operations.\u003C/li>\n\u003Cli>Deep operational and PMO expertise: agency cadences, resource utilization, backlog management, SLA compliance, and the full engagement lifecycle from onboarding through steady-state delivery. You can speak credibly to department leads about capacity, timeline trade-offs, and risk mitigation.\u003C/li>\n\u003Cli>Familiarity with social-first content production — how assets move from brief through design, editing, revision, approval, and publishing across platforms like Instagram, TikTok, and YouTube. You don’t need to be a creative producer, but you can manage a content delivery timeline and recognize when a production schedule is at risk.\u003C/li>\n\u003Cli>Financial acumen: burn tracking, variance reporting, utilization analysis, and scope change management. You understand how operational hours map to project economics and margin.\u003C/li>\n\u003Cli>Proficiency with project management platforms (e.g., Monday.com, Jira), time tracking tools (e.g., Kantata, Timely), CRM systems (e.g., HubSpot), Google Suite, and Slack. Experience with creative review tools (e.g., Frame.io, Ziflow) and familiarity with design platforms (e.g., Adobe Creative Suite, Figma, CapCut) is a plus.\u003C/li>\n\u003Cli>Strong cross-functional leadership: demonstrated ability to drive alignment across operations, account, strategy, creative, and delivery teams that don’t report to you. You influence through clarity, preparation, and follow-through — not org chart authority.\u003C/li>\n\u003Cli>Excellent written and verbal communication: you can write a concise operational brief, give direct feedback on process adherence, run a productive business review, and present delivery status to senior leadership with equal confidence.\u003C/li>\n\u003Cli>Initiative and ownership mindset: you don’t wait to be asked. When you see a gap — a slipping timeline, an unowned workflow, a broken process — you step in and fix it. You’re energized by growing your scope, not protective of your lane.\u003C/li>\n\u003Cli>Experience designing and leading WBRs, MBRs, and QBRs in a multi-client agency environment, and building process playbooks, SOPs, or operational runbooks that scale across teams and engagements is preferred.\u003C/li>\n\u003Cli>PMP, PgMP, or equivalent project management certification is a plus.\u003C/li>\n\u003Cli>Previous experience at a social-first agency, influencer marketing agency, or digital marketing agency with multi-COE delivery structures is preferred.\u003C/li>\n\u003C/ul>\n\u003Cp>This role has an annual salary range of \u003Cstrong>$90K to $105K CAD\u003C/strong>. \u003C/p>\n\n\u003Cp>This range reflects the full scope and progression of the role, from building capability to operating with sustained impact at a higher level. In addition to base salary, we offer a comprehensive benefits and total rewards package designed to support our team as they grow with us.\u003C/p>\n\u003Cbr>Where an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\u003Cp>\u003Cstrong>Compensation Philosophy:\u003C/strong>\u003C/p>\n\u003Cbr>At Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.\n\u003Cbr>Compensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.\n\n\u003Cp>\u003Cstrong>AI in Recruitment:\u003C/strong>\u003C/p>\n\n\u003Cp>Viral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions.\u003C/p>\n\u003Cp>\u003Cstrong>DEI Commitment:\u003C/strong>\u003C/p>\n\u003Cp>Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.\u003C/p>","At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.\nWhile we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!The Senior Operational Project Manager owns the operational rhythm of Viral Nation’s agency delivery. Sitting within the PMO and embedded across Client Services, Strategy, Creative & Content, Paid Media, Business Intelligence, and Creator Relations, you ensure multi-client engagements are resourced, on track, and delivering measurable outcomes. You translate strategic business objectives into executable operational plans — managing backlogs, optimizing resource allocation, enforcing delivery cadences, and surfacing risks before they become client-facing problems. The role also flexes into social creative production coordination when volume spikes or cross-functional dependencies demand it, managing content delivery timelines and ensuring assets move from brief to published on schedule.\nThis is a role for someone with a founder mentality: you see a gap, you fill it. You don’t wait to be told that a workflow is broken or that a delivery is slipping — you step in, solve the problem, and build a system so it doesn’t happen again. We’re looking for someone who is hungry to grow their scope, eager to take on new challenges, and energized by the pace of agency life rather than overwhelmed by it.\nYou will oversee a portfolio of concurrent operational initiatives and ongoing service delivery across diverse clients, each with unique timelines, team compositions, and delivery cadences. Campaign complexity and resource demands fluctuate throughout the year; the role requires planning for this variability, managing capacity effectively, and making professional judgments regarding scope, resource trade-offs, and process escalations independently. The scope will grow with the right person in the seat.\nResponsibilities:\nThis role is the connective tissue between the PMO and the rest of Viral Nation’s operating system:\n\nCross-functional delivery coordination: Partner with Client Services, Strategy, Paid Media, BI, Creator Relations, and COE leads to manage delivery timelines, handoffs, and dependencies across concurrent engagements. When the client asks “where does this stand?” or “are we on track for the quarter?” — that answer is informed by the operational cadence you manage. When campaigns involve creator or UGC content, you coordinate delivery timelines and understand how approval sequences and usage rights windows affect overall campaign delivery.\nCreative production coordination: While a dedicated Creative PM leads day-to-day studio production, you provide operational support for content delivery workflows when volume spikes, new engagements ramp, or cross-functional dependencies require coordination. This includes managing production timelines across social platforms (Instagram Reels, TikTok, YouTube Shorts, Stories, carousels, static posts), coordinating revision cycles, tracking multi-format asset delivery, and ensuring creative-to-media and creative-to-client handoffs land on time. You don’t need to be a creative director, but you need to understand how social content moves from brief to published and where bottlenecks typically occur.\nResource management & capacity planning: Manage resource allocation and utilization across teams and concurrent client engagements, partnering with Creative PMs on production resourcing as needed. Balance workload, flag capacity gaps before they become delivery problems, and build staffing recommendations when demand exceeds supply. When three campaigns are ramping simultaneously or a team’s utilization exceeds 90% for consecutive weeks, you know that’s an escalation trigger.\nBacklog & SLA ownership: Own operational backlogs across departments, tracking task completion against delivery SLAs and reporting cadences. Implement proactive monitoring to ensure backlogs don’t accumulate silently, and build escalation paths for SLA breaches before they become systemic. Track compliance trends over time to identify structural issues versus one-off misses.\nOperational cadence & rhythm of business: Own the PMO Rhythm of Business (RoB) calendar, ensuring your projects are synchronized, prepared, and delivering against shared milestones. Lead structured operational check-ins, WBRs, and cross-functional syncs with clear agendas, action items, and documented outcomes. You are the consistent operational thread that ties the COEs together.\nBudget & scope stewardship: Track operational burn rates against SOW allocations and resourcing plans. Flag scope creep early — additional deliverables, expanded timelines, resource overages, extra revision rounds, or format changes — and build change-order recommendations before they reach the client. Collaborate with Finance on utilization reporting, burn rate tracking, and variance analysis.\nRisk identification & mitigation: Implement tools and workflows to proactively surface operational risks in real time — under-utilization, over-allocation, missed deadlines, dependency bottlenecks, and reporting gaps. You don’t wait for post-mortems to find problems; you build systems that catch them early.\nProcess improvement & standardization: Identify recurring friction in agency workflows and propose systemic fixes — process playbooks, workflow automation, briefing standards, project management tool optimization, and approval flow redesigns. Lead retrospectives on major projects to drive continuous improvement in resource optimization and delivery precision.\nEngagement ramp management: New client engagements don’t start at full operational volume. You plan and manage the ramp-up from lower capacity in month one to steady-state delivery, adjusting staffing models, content production cadences, and operational rhythms as the team builds momentum with a new client.\nBI & data hygiene: Ensure data entry standards are enforced across workflows and that reporting cadences are maintained so Business Intelligence can deliver campaign insights on schedule. Accurate, on-time data feeds directly into VN’s reporting infrastructure and client deliverables.\nNew business support: Contribute operational scoping, resource models, creative staffing plans, and timeline estimates for pitch responses and RFPs when needed.\nYou are comfortable using AI to find efficiencies in your day-to-day work and thrive in a fast-paced environment. This role rewards initiative, and additional responsibilities will come with demonstrated impact.\n\nSkills and Qualifications:\n\n7+ years in project management within a marketing, advertising, or agency environment, with significant experience managing multi-client, cross-functional operational workflows. In-house brand experience alone is not sufficient — you’ll need to have managed the complexity of multi-stakeholder agency operations.\nDeep operational and PMO expertise: agency cadences, resource utilization, backlog management, SLA compliance, and the full engagement lifecycle from onboarding through steady-state delivery. You can speak credibly to department leads about capacity, timeline trade-offs, and risk mitigation.\nFamiliarity with social-first content production — how assets move from brief through design, editing, revision, approval, and publishing across platforms like Instagram, TikTok, and YouTube. You don’t need to be a creative producer, but you can manage a content delivery timeline and recognize when a production schedule is at risk.\nFinancial acumen: burn tracking, variance reporting, utilization analysis, and scope change management. You understand how operational hours map to project economics and margin.\nProficiency with project management platforms (e.g., Monday.com, Jira), time tracking tools (e.g., Kantata, Timely), CRM systems (e.g., HubSpot), Google Suite, and Slack. Experience with creative review tools (e.g., Frame.io, Ziflow) and familiarity with design platforms (e.g., Adobe Creative Suite, Figma, CapCut) is a plus.\nStrong cross-functional leadership: demonstrated ability to drive alignment across operations, account, strategy, creative, and delivery teams that don’t report to you. You influence through clarity, preparation, and follow-through — not org chart authority.\nExcellent written and verbal communication: you can write a concise operational brief, give direct feedback on process adherence, run a productive business review, and present delivery status to senior leadership with equal confidence.\nInitiative and ownership mindset: you don’t wait to be asked. When you see a gap — a slipping timeline, an unowned workflow, a broken process — you step in and fix it. You’re energized by growing your scope, not protective of your lane.\nExperience designing and leading WBRs, MBRs, and QBRs in a multi-client agency environment, and building process playbooks, SOPs, or operational runbooks that scale across teams and engagements is preferred.\nPMP, PgMP, or equivalent project management certification is a plus.\nPrevious experience at a social-first agency, influencer marketing agency, or digital marketing agency with multi-COE delivery structures is preferred.\n\nThis role has an annual salary range of $90K to $105K CAD. \n\nThis range reflects the full scope and progression of the role, from building capability to operating with sustained impact at a higher level. In addition to base salary, we offer a comprehensive benefits and total rewards package designed to support our team as they grow with us.\nWhere an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nCompensation Philosophy:\nAt Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.\nCompensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.\n\nAI in Recruitment:\n\nViral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions.\nDEI Commitment:\nViral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.",1776137963000,"2026-04-14 05:39:51","2026-04-13T17:12:12.000Z",90000,105000,"CAD",{"jsonldValid":14,"jsonld":26},{"id":45,"slug":46,"title":32,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":47,"country":47,"remote":14,"employmentType":48,"department":17,"content_html":49,"content_text":50,"years":20,"createdAt":37,"updatedAtISO":38,"postedAtISO":51,"hasSalary":14,"salaryMin":40,"salaryMax":41,"currency":24,"schema":52},"de61ef9e681b85356380fe0e94248db8ba43d587d6bd17a565ed51d992366028","sr-operational-project-manager-at-viral-nation-a5a3311485","United States",[16],"\u003Cp>At \u003Cstrong>Viral Nation,\u003C/strong> we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.\u003C/p>\n\u003Cp>While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!\u003C/p>\u003Cp>The Senior Operational Project Manager owns the operational rhythm of Viral Nation’s agency delivery. Sitting within the PMO and embedded across Client Services, Strategy, Creative & Content, Paid Media, Business Intelligence, and Creator Relations, you ensure multi-client engagements are resourced, on track, and delivering measurable outcomes. You translate strategic business objectives into executable operational plans — managing backlogs, optimizing resource allocation, enforcing delivery cadences, and surfacing risks before they become client-facing problems. The role also flexes into social creative production coordination when volume spikes or cross-functional dependencies demand it, managing content delivery timelines and ensuring assets move from brief to published on schedule.\u003C/p>\n\u003Cp>This is a role for someone with a founder mentality: you see a gap, you fill it. You don’t wait to be told that a workflow is broken or that a delivery is slipping — you step in, solve the problem, and build a system so it doesn’t happen again. We’re looking for someone who is hungry to grow their scope, eager to take on new challenges, and energized by the pace of agency life rather than overwhelmed by it.\u003C/p>\n\u003Cp>You will oversee a portfolio of concurrent operational initiatives and ongoing service delivery across diverse clients, each with unique timelines, team compositions, and delivery cadences. Campaign complexity and resource demands fluctuate throughout the year; the role requires planning for this variability, managing capacity effectively, and making professional judgments regarding scope, resource trade-offs, and process escalations independently. The scope will grow with the right person in the seat.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\n\u003Cp>This role is the connective tissue between the PMO and the rest of Viral Nation’s operating system:\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Cross-functional delivery coordination: \u003C/strong>Partner with Client Services, Strategy, Paid Media, BI, Creator Relations, and COE leads to manage delivery timelines, handoffs, and dependencies across concurrent engagements. When the client asks “where does this stand?” or “are we on track for the quarter?” — that answer is informed by the operational cadence you manage. When campaigns involve creator or UGC content, you coordinate delivery timelines and understand how approval sequences and usage rights windows affect overall campaign delivery.\u003C/li>\n\u003Cli>\u003Cstrong>Creative production coordination: \u003C/strong>While a dedicated Creative PM leads day-to-day studio production, you provide operational support for content delivery workflows when volume spikes, new engagements ramp, or cross-functional dependencies require coordination. This includes managing production timelines across social platforms (Instagram Reels, TikTok, YouTube Shorts, Stories, carousels, static posts), coordinating revision cycles, tracking multi-format asset delivery, and ensuring creative-to-media and creative-to-client handoffs land on time. You don’t need to be a creative director, but you need to understand how social content moves from brief to published and where bottlenecks typically occur.\u003C/li>\n\u003Cli>\u003Cstrong>Resource management & capacity planning: \u003C/strong>Manage resource allocation and utilization across teams and concurrent client engagements, partnering with Creative PMs on production resourcing as needed. Balance workload, flag capacity gaps before they become delivery problems, and build staffing recommendations when demand exceeds supply. When three campaigns are ramping simultaneously or a team’s utilization exceeds 90% for consecutive weeks, you know that’s an escalation trigger.\u003C/li>\n\u003Cli>\u003Cstrong>Backlog & SLA ownership: \u003C/strong>Own operational backlogs across departments, tracking task completion against delivery SLAs and reporting cadences. Implement proactive monitoring to ensure backlogs don’t accumulate silently, and build escalation paths for SLA breaches before they become systemic. Track compliance trends over time to identify structural issues versus one-off misses.\u003C/li>\n\u003Cli>\u003Cstrong>Operational cadence & rhythm of business: \u003C/strong>Own the PMO Rhythm of Business (RoB) calendar, ensuring your projects are synchronized, prepared, and delivering against shared milestones. Lead structured operational check-ins, WBRs, and cross-functional syncs with clear agendas, action items, and documented outcomes. You are the consistent operational thread that ties the COEs together.\u003C/li>\n\u003Cli>\u003Cstrong>Budget & scope stewardship: \u003C/strong>Track operational burn rates against SOW allocations and resourcing plans. Flag scope creep early — additional deliverables, expanded timelines, resource overages, extra revision rounds, or format changes — and build change-order recommendations before they reach the client. Collaborate with Finance on utilization reporting, burn rate tracking, and variance analysis.\u003C/li>\n\u003Cli>\u003Cstrong>Risk identification & mitigation: \u003C/strong>Implement tools and workflows to proactively surface operational risks in real time — under-utilization, over-allocation, missed deadlines, dependency bottlenecks, and reporting gaps. You don’t wait for post-mortems to find problems; you build systems that catch them early.\u003C/li>\n\u003Cli>\u003Cstrong>Process improvement & standardization: \u003C/strong>Identify recurring friction in agency workflows and propose systemic fixes — process playbooks, workflow automation, briefing standards, project management tool optimization, and approval flow redesigns. Lead retrospectives on major projects to drive continuous improvement in resource optimization and delivery precision.\u003C/li>\n\u003Cli>\u003Cstrong>Engagement ramp management: \u003C/strong>New client engagements don’t start at full operational volume. You plan and manage the ramp-up from lower capacity in month one to steady-state delivery, adjusting staffing models, content production cadences, and operational rhythms as the team builds momentum with a new client.\u003C/li>\n\u003Cli>\u003Cstrong>BI & data hygiene: \u003C/strong>Ensure data entry standards are enforced across workflows and that reporting cadences are maintained so Business Intelligence can deliver campaign insights on schedule. Accurate, on-time data feeds directly into VN’s reporting infrastructure and client deliverables.\u003C/li>\n\u003Cli>\u003Cstrong>New business support: \u003C/strong>Contribute operational scoping, resource models, creative staffing plans, and timeline estimates for pitch responses and RFPs when needed.\u003C/li>\n\u003Cli>You are comfortable using AI to find efficiencies in your day-to-day work and thrive in a fast-paced environment. This role rewards initiative, and additional responsibilities will come with demonstrated impact.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Skills and Qualifications:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>7+ years in project management within a marketing, advertising, or agency environment, with significant experience managing multi-client, cross-functional operational workflows. In-house brand experience alone is not sufficient — you’ll need to have managed the complexity of multi-stakeholder agency operations.\u003C/li>\n\u003Cli>Deep operational and PMO expertise: agency cadences, resource utilization, backlog management, SLA compliance, and the full engagement lifecycle from onboarding through steady-state delivery. You can speak credibly to department leads about capacity, timeline trade-offs, and risk mitigation.\u003C/li>\n\u003Cli>Familiarity with social-first content production — how assets move from brief through design, editing, revision, approval, and publishing across platforms like Instagram, TikTok, and YouTube. You don’t need to be a creative producer, but you can manage a content delivery timeline and recognize when a production schedule is at risk.\u003C/li>\n\u003Cli>Financial acumen: burn tracking, variance reporting, utilization analysis, and scope change management. You understand how operational hours map to project economics and margin.\u003C/li>\n\u003Cli>Proficiency with project management platforms (e.g., Monday.com, Jira), time tracking tools (e.g., Kantata, Timely), CRM systems (e.g., HubSpot), Google Suite, and Slack. Experience with creative review tools (e.g., Frame.io, Ziflow) and familiarity with design platforms (e.g., Adobe Creative Suite, Figma, CapCut) is a plus.\u003C/li>\n\u003Cli>Strong cross-functional leadership: demonstrated ability to drive alignment across operations, account, strategy, creative, and delivery teams that don’t report to you. You influence through clarity, preparation, and follow-through — not org chart authority.\u003C/li>\n\u003Cli>Excellent written and verbal communication: you can write a concise operational brief, give direct feedback on process adherence, run a productive business review, and present delivery status to senior leadership with equal confidence.\u003C/li>\n\u003Cli>Initiative and ownership mindset: you don’t wait to be asked. When you see a gap — a slipping timeline, an unowned workflow, a broken process — you step in and fix it. You’re energized by growing your scope, not protective of your lane.\u003C/li>\n\u003Cli>Experience designing and leading WBRs, MBRs, and QBRs in a multi-client agency environment, and building process playbooks, SOPs, or operational runbooks that scale across teams and engagements is preferred.\u003C/li>\n\u003Cli>PMP, PgMP, or equivalent project management certification is a plus.\u003C/li>\n\u003Cli>Previous experience at a social-first agency, influencer marketing agency, or digital marketing agency with multi-COE delivery structures is preferred.\u003C/li>\n\u003C/ul>\n\u003Cp>This role has an annual salary range of \u003Cstrong>$90K to $105K USD.\u003C/strong>\u003C/p>\n\n\u003Cp>This range reflects the full scope and progression of the role, from building capability to operating with sustained impact at a higher level. In addition to base salary, we offer a comprehensive benefits and total rewards package designed to support our team as they grow with us.\u003C/p>\n\u003Cbr>Where an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\u003Cp>\u003Cstrong>Compensation Philosophy:\u003C/strong>\u003C/p>\n\u003Cbr>At Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.\n\u003Cbr>Compensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.\n\n\u003Cp>\u003Cstrong>AI in Recruitment:\u003C/strong>\u003C/p>\n\n\u003Cp>Viral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions.\u003C/p>\n\u003Cp>\u003Cstrong>DEI Commitment:\u003C/strong>\u003C/p>\n\u003Cp>Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.\u003C/p>","At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.\nWhile we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!The Senior Operational Project Manager owns the operational rhythm of Viral Nation’s agency delivery. Sitting within the PMO and embedded across Client Services, Strategy, Creative & Content, Paid Media, Business Intelligence, and Creator Relations, you ensure multi-client engagements are resourced, on track, and delivering measurable outcomes. You translate strategic business objectives into executable operational plans — managing backlogs, optimizing resource allocation, enforcing delivery cadences, and surfacing risks before they become client-facing problems. The role also flexes into social creative production coordination when volume spikes or cross-functional dependencies demand it, managing content delivery timelines and ensuring assets move from brief to published on schedule.\nThis is a role for someone with a founder mentality: you see a gap, you fill it. You don’t wait to be told that a workflow is broken or that a delivery is slipping — you step in, solve the problem, and build a system so it doesn’t happen again. We’re looking for someone who is hungry to grow their scope, eager to take on new challenges, and energized by the pace of agency life rather than overwhelmed by it.\nYou will oversee a portfolio of concurrent operational initiatives and ongoing service delivery across diverse clients, each with unique timelines, team compositions, and delivery cadences. Campaign complexity and resource demands fluctuate throughout the year; the role requires planning for this variability, managing capacity effectively, and making professional judgments regarding scope, resource trade-offs, and process escalations independently. The scope will grow with the right person in the seat.\nResponsibilities:\nThis role is the connective tissue between the PMO and the rest of Viral Nation’s operating system:\n\nCross-functional delivery coordination: Partner with Client Services, Strategy, Paid Media, BI, Creator Relations, and COE leads to manage delivery timelines, handoffs, and dependencies across concurrent engagements. When the client asks “where does this stand?” or “are we on track for the quarter?” — that answer is informed by the operational cadence you manage. When campaigns involve creator or UGC content, you coordinate delivery timelines and understand how approval sequences and usage rights windows affect overall campaign delivery.\nCreative production coordination: While a dedicated Creative PM leads day-to-day studio production, you provide operational support for content delivery workflows when volume spikes, new engagements ramp, or cross-functional dependencies require coordination. This includes managing production timelines across social platforms (Instagram Reels, TikTok, YouTube Shorts, Stories, carousels, static posts), coordinating revision cycles, tracking multi-format asset delivery, and ensuring creative-to-media and creative-to-client handoffs land on time. You don’t need to be a creative director, but you need to understand how social content moves from brief to published and where bottlenecks typically occur.\nResource management & capacity planning: Manage resource allocation and utilization across teams and concurrent client engagements, partnering with Creative PMs on production resourcing as needed. Balance workload, flag capacity gaps before they become delivery problems, and build staffing recommendations when demand exceeds supply. When three campaigns are ramping simultaneously or a team’s utilization exceeds 90% for consecutive weeks, you know that’s an escalation trigger.\nBacklog & SLA ownership: Own operational backlogs across departments, tracking task completion against delivery SLAs and reporting cadences. Implement proactive monitoring to ensure backlogs don’t accumulate silently, and build escalation paths for SLA breaches before they become systemic. Track compliance trends over time to identify structural issues versus one-off misses.\nOperational cadence & rhythm of business: Own the PMO Rhythm of Business (RoB) calendar, ensuring your projects are synchronized, prepared, and delivering against shared milestones. Lead structured operational check-ins, WBRs, and cross-functional syncs with clear agendas, action items, and documented outcomes. You are the consistent operational thread that ties the COEs together.\nBudget & scope stewardship: Track operational burn rates against SOW allocations and resourcing plans. Flag scope creep early — additional deliverables, expanded timelines, resource overages, extra revision rounds, or format changes — and build change-order recommendations before they reach the client. Collaborate with Finance on utilization reporting, burn rate tracking, and variance analysis.\nRisk identification & mitigation: Implement tools and workflows to proactively surface operational risks in real time — under-utilization, over-allocation, missed deadlines, dependency bottlenecks, and reporting gaps. You don’t wait for post-mortems to find problems; you build systems that catch them early.\nProcess improvement & standardization: Identify recurring friction in agency workflows and propose systemic fixes — process playbooks, workflow automation, briefing standards, project management tool optimization, and approval flow redesigns. Lead retrospectives on major projects to drive continuous improvement in resource optimization and delivery precision.\nEngagement ramp management: New client engagements don’t start at full operational volume. You plan and manage the ramp-up from lower capacity in month one to steady-state delivery, adjusting staffing models, content production cadences, and operational rhythms as the team builds momentum with a new client.\nBI & data hygiene: Ensure data entry standards are enforced across workflows and that reporting cadences are maintained so Business Intelligence can deliver campaign insights on schedule. Accurate, on-time data feeds directly into VN’s reporting infrastructure and client deliverables.\nNew business support: Contribute operational scoping, resource models, creative staffing plans, and timeline estimates for pitch responses and RFPs when needed.\nYou are comfortable using AI to find efficiencies in your day-to-day work and thrive in a fast-paced environment. This role rewards initiative, and additional responsibilities will come with demonstrated impact.\n\nSkills and Qualifications:\n\n7+ years in project management within a marketing, advertising, or agency environment, with significant experience managing multi-client, cross-functional operational workflows. In-house brand experience alone is not sufficient — you’ll need to have managed the complexity of multi-stakeholder agency operations.\nDeep operational and PMO expertise: agency cadences, resource utilization, backlog management, SLA compliance, and the full engagement lifecycle from onboarding through steady-state delivery. You can speak credibly to department leads about capacity, timeline trade-offs, and risk mitigation.\nFamiliarity with social-first content production — how assets move from brief through design, editing, revision, approval, and publishing across platforms like Instagram, TikTok, and YouTube. You don’t need to be a creative producer, but you can manage a content delivery timeline and recognize when a production schedule is at risk.\nFinancial acumen: burn tracking, variance reporting, utilization analysis, and scope change management. You understand how operational hours map to project economics and margin.\nProficiency with project management platforms (e.g., Monday.com, Jira), time tracking tools (e.g., Kantata, Timely), CRM systems (e.g., HubSpot), Google Suite, and Slack. Experience with creative review tools (e.g., Frame.io, Ziflow) and familiarity with design platforms (e.g., Adobe Creative Suite, Figma, CapCut) is a plus.\nStrong cross-functional leadership: demonstrated ability to drive alignment across operations, account, strategy, creative, and delivery teams that don’t report to you. You influence through clarity, preparation, and follow-through — not org chart authority.\nExcellent written and verbal communication: you can write a concise operational brief, give direct feedback on process adherence, run a productive business review, and present delivery status to senior leadership with equal confidence.\nInitiative and ownership mindset: you don’t wait to be asked. When you see a gap — a slipping timeline, an unowned workflow, a broken process — you step in and fix it. You’re energized by growing your scope, not protective of your lane.\nExperience designing and leading WBRs, MBRs, and QBRs in a multi-client agency environment, and building process playbooks, SOPs, or operational runbooks that scale across teams and engagements is preferred.\nPMP, PgMP, or equivalent project management certification is a plus.\nPrevious experience at a social-first agency, influencer marketing agency, or digital marketing agency with multi-COE delivery structures is preferred.\n\nThis role has an annual salary range of $90K to $105K USD.\n\nThis range reflects the full scope and progression of the role, from building capability to operating with sustained impact at a higher level. In addition to base salary, we offer a comprehensive benefits and total rewards package designed to support our team as they grow with us.\nWhere an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nCompensation Philosophy:\nAt Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.\nCompensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.\n\nAI in Recruitment:\n\nViral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions.\nDEI Commitment:\nViral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.","2026-04-13T17:16:10.000Z",{"jsonldValid":14,"jsonld":26},{"id":54,"slug":55,"title":56,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":57,"country":57,"remote":14,"employmentType":58,"department":17,"content_html":60,"content_text":61,"years":20,"createdAt":62,"updatedAtISO":63,"postedAtISO":64,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":65,"schema":66},"65609521a1ae8d81aa2edfab445401e77ff2251512e4535d3adaa7049fee61b3","account-director-influencer-marketing-at-viral-nation-c06e6839ba","Account Director, Influencer Marketing","Germany",[59],"Contract","\u003Cp>At \u003Cstrong>Viral Nation,\u003C/strong> we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.\u003C/p>\n\u003Cp>While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!\u003C/p>\u003Cp>\u003Cstrong>Position Overview:\u003C/strong>\u003C/p>\n\u003Cp>Viral Nation is seeking a dedicated Account Director with a robust mix of influencer marketing, social media, analytics, and content marketing experience. By nature, they are a confident, courageous and strategic leader who excels in building bulletproof relationships with both their clients and their internal team. They are known to bring value to every conversation, provide consultative direction to their clients, and know when and how to challenge the status quo within our ever-changing industry. \u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Serve as the day-to-day primary point of contact for key clients, owning strategic relationships and ensuring consistent alignment to goals, KPIs, and performance expectations.\u003C/li>\n\u003Cli>Identify, develop, and surface growth and expansion opportunities across accounts, partnering with CSLs and internal teams to drive revenue and long-term client value.\u003C/li>\n\u003Cli>Lead strategic planning, quarterly business reviews, success measurement, and account vision-setting, ensuring narratives are insight-driven, performance-focused, and tied to client impact.\u003C/li>\n\u003Cli>Oversee end-to-end campaign execution across influencer, community management, production, paid social, and events, ensuring flawless delivery across all products and services.\u003C/li>\n\u003Cli>Lead and oversee creator communications for Macro & Mega tiers, ensuring white-glove talent management, clear expectations, and strong partnership execution.\u003C/li>\n\u003Cli>Manage campaign pacing, KPIs, optimization efforts, and overall program success to consistently meet or exceed performance benchmarks.\u003C/li>\n\u003Cli>Drive elevated brand storytelling, creative ideation, insights, and analytics, pushing teams to deliver innovative, differentiated work across a client portfolio.\u003C/li>\n\u003Cli>Lead the BI partnership kickoff for all key accounts, aligning on measurement frameworks, KPIs, reporting timelines, and success metrics in collaboration with the CSL.\u003C/li>\n\u003Cli>Own the wrap-report workflow, coordinating with BI, reviewing all reports for accuracy and strategic alignment, and ensuring insights are clearly communicated to clients.\u003C/li>\n\u003Cli>Provide leadership, guidance and escalation support to Account Supervisors and Account Managers, fostering accountability and growth.\u003C/li>\n\u003Cli>Coach and develop direct reports by providing regular feedback, training, and guidance, fostering a collaborative team culture that drives strong performance, career growth, and high-quality client delivery.\u003C/li>\n\u003Cli>Partner cross-functionally with Product, Sales, Creative, Finance, and BI to deliver integrated, scalable solutions for clients.\u003C/li>\n\u003Cli>Act as the internal advocate for the client’s POV, ensuring their needs, priorities, and feedback are clearly represented across teams while balancing those inputs with what’s required to deliver successful, high-performing campaigns.\u003C/li>\n\u003Cli>Maintain accurate Kantata project data, ensuring budgets, resourcing, timelines, and tasks are consistently reviewed and optimized.\u003C/li>\n\u003Cli>Identify and implement AI-driven efficiencies across planning, forecasting, and client-facing materials to improve speed, quality, and scalability.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications and Skills:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>6+ years of experience in digital, social, and influencer marketing across integrated service offerings, managing multiple client portfolios with strong business outcomes.\u003C/li>\n\u003Cli>Proven expertise in strategic planning, business insights, and performance measurement, using data to guide client recommendations, forecasting, and account growth.\u003C/li>\n\u003Cli>Advanced knowledge of influencer marketing and production strategy, including paid and organic tactics, contract negotiations, content development, and campaign measurement.\u003C/li>\n\u003Cli>Strong ability to lead high-level client relationships, ensuring alignment to goals, long-term partnership success, and consistent delivery.\u003C/li>\n\u003Cli>Demonstrated success in revenue growth and account expansion through strategic recommendations and opportunity identification.\u003C/li>\n\u003Cli>Effective people leader with experience coaching and developing teams to meet client expectations and performance standards.\u003C/li>\n\u003Cli>Exceptional project management and cross-functional collaboration skills, partnering with planning, creative, production, and media teams to drive results.\u003C/li>\n\u003Cli>Expert grasp of social platforms, amplification strategies, and cross-channel integration.\u003C/li>\n\u003Cli>Proficient with influencer management tools (e.g., CreatorIQ, Klear, Tagger, Upfluence), social management platforms (Sprout, Sprinklr, Hootsuite), CRM tools (HubSpot), and presentation software (MS Office, Google Workspace).\u003C/li>\n\u003Cli>Familiarity with creative tools (Photoshop, Canva, motion graphics) and relevant certifications (Facebook Blueprint, Twitter Flight School, Google Analytics) are a plus.\u003C/li>\n\u003Cli>Bachelor’s degree in Marketing, Business, Communications, or a related field preferred; equivalent professional experience will also be considered.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Privacy Policy: \u003Cbr>\u003Cbr>\u003C/strong>By submitting your application, you acknowledge your data will be processed in accordance with our Privacy Policy. \u003C/p>\u003Cp>\u003Cstrong>Compensation Philosophy:\u003C/strong>\u003C/p>\n\u003Cbr>At Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.\n\u003Cbr>Compensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.\n\n\u003Cp>\u003Cstrong>AI in Recruitment:\u003C/strong>\u003C/p>\n\n\u003Cp>Viral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions.\u003C/p>\n\u003Cp>\u003Cstrong>DEI Commitment:\u003C/strong>\u003C/p>\n\u003Cp>Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.\u003C/p>","At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.\nWhile we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!Position Overview:\nViral Nation is seeking a dedicated Account Director with a robust mix of influencer marketing, social media, analytics, and content marketing experience. By nature, they are a confident, courageous and strategic leader who excels in building bulletproof relationships with both their clients and their internal team. They are known to bring value to every conversation, provide consultative direction to their clients, and know when and how to challenge the status quo within our ever-changing industry. \nResponsibilities:\n\nServe as the day-to-day primary point of contact for key clients, owning strategic relationships and ensuring consistent alignment to goals, KPIs, and performance expectations.\nIdentify, develop, and surface growth and expansion opportunities across accounts, partnering with CSLs and internal teams to drive revenue and long-term client value.\nLead strategic planning, quarterly business reviews, success measurement, and account vision-setting, ensuring narratives are insight-driven, performance-focused, and tied to client impact.\nOversee end-to-end campaign execution across influencer, community management, production, paid social, and events, ensuring flawless delivery across all products and services.\nLead and oversee creator communications for Macro & Mega tiers, ensuring white-glove talent management, clear expectations, and strong partnership execution.\nManage campaign pacing, KPIs, optimization efforts, and overall program success to consistently meet or exceed performance benchmarks.\nDrive elevated brand storytelling, creative ideation, insights, and analytics, pushing teams to deliver innovative, differentiated work across a client portfolio.\nLead the BI partnership kickoff for all key accounts, aligning on measurement frameworks, KPIs, reporting timelines, and success metrics in collaboration with the CSL.\nOwn the wrap-report workflow, coordinating with BI, reviewing all reports for accuracy and strategic alignment, and ensuring insights are clearly communicated to clients.\nProvide leadership, guidance and escalation support to Account Supervisors and Account Managers, fostering accountability and growth.\nCoach and develop direct reports by providing regular feedback, training, and guidance, fostering a collaborative team culture that drives strong performance, career growth, and high-quality client delivery.\nPartner cross-functionally with Product, Sales, Creative, Finance, and BI to deliver integrated, scalable solutions for clients.\nAct as the internal advocate for the client’s POV, ensuring their needs, priorities, and feedback are clearly represented across teams while balancing those inputs with what’s required to deliver successful, high-performing campaigns.\nMaintain accurate Kantata project data, ensuring budgets, resourcing, timelines, and tasks are consistently reviewed and optimized.\nIdentify and implement AI-driven efficiencies across planning, forecasting, and client-facing materials to improve speed, quality, and scalability.\n\nQualifications and Skills:\n\n6+ years of experience in digital, social, and influencer marketing across integrated service offerings, managing multiple client portfolios with strong business outcomes.\nProven expertise in strategic planning, business insights, and performance measurement, using data to guide client recommendations, forecasting, and account growth.\nAdvanced knowledge of influencer marketing and production strategy, including paid and organic tactics, contract negotiations, content development, and campaign measurement.\nStrong ability to lead high-level client relationships, ensuring alignment to goals, long-term partnership success, and consistent delivery.\nDemonstrated success in revenue growth and account expansion through strategic recommendations and opportunity identification.\nEffective people leader with experience coaching and developing teams to meet client expectations and performance standards.\nExceptional project management and cross-functional collaboration skills, partnering with planning, creative, production, and media teams to drive results.\nExpert grasp of social platforms, amplification strategies, and cross-channel integration.\nProficient with influencer management tools (e.g., CreatorIQ, Klear, Tagger, Upfluence), social management platforms (Sprout, Sprinklr, Hootsuite), CRM tools (HubSpot), and presentation software (MS Office, Google Workspace).\nFamiliarity with creative tools (Photoshop, Canva, motion graphics) and relevant certifications (Facebook Blueprint, Twitter Flight School, Google Analytics) are a plus.\nBachelor’s degree in Marketing, Business, Communications, or a related field preferred; equivalent professional experience will also be considered.\n\nPrivacy Policy: By submitting your application, you acknowledge your data will be processed in accordance with our Privacy Policy. Compensation Philosophy:\nAt Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.\nCompensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.\n\nAI in Recruitment:\n\nViral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions.\nDEI Commitment:\nViral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.",1774524400000,"2026-03-26 12:27:16","2026-03-23T12:15:39.000Z","EUR",{"jsonldValid":14,"jsonld":26},{"id":68,"slug":69,"title":56,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":70,"country":70,"remote":14,"employmentType":71,"department":17,"content_html":72,"content_text":73,"years":20,"createdAt":74,"updatedAtISO":75,"postedAtISO":76,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":65,"schema":77},"74c400a591b6f2b46dbfbb5ba61a32b6b27e0c98feb33c310a297fd8e70b707a","account-director-influencer-marketing-at-viral-nation-0dbfd39253","France",[59],"\u003Cp>At \u003Cstrong>Viral Nation,\u003C/strong> we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.\u003C/p>\n\u003Cp>While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!\u003C/p>\u003Cp>\u003Cstrong>Position Overview:\u003C/strong>\u003C/p>\n\u003Cp>Viral Nation is seeking a dedicated Account Director with a robust mix of influencer marketing, social media, analytics, and content marketing experience. By nature, they are a confident, courageous and strategic leader who excels in building bulletproof relationships with both their clients and their internal team. They are known to bring value to every conversation, provide consultative direction to their clients, and know when and how to challenge the status quo within our ever-changing industry. \u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Serve as the day-to-day primary point of contact for key clients, owning strategic relationships and ensuring consistent alignment to goals, KPIs, and performance expectations.\u003C/li>\n\u003Cli>Identify, develop, and surface growth and expansion opportunities across accounts, partnering with CSLs and internal teams to drive revenue and long-term client value.\u003C/li>\n\u003Cli>Lead strategic planning, quarterly business reviews, success measurement, and account vision-setting, ensuring narratives are insight-driven, performance-focused, and tied to client impact.\u003C/li>\n\u003Cli>Oversee end-to-end campaign execution across influencer, community management, production, paid social, and events, ensuring flawless delivery across all products and services.\u003C/li>\n\u003Cli>Lead and oversee creator communications for Macro & Mega tiers, ensuring white-glove talent management, clear expectations, and strong partnership execution.\u003C/li>\n\u003Cli>Manage campaign pacing, KPIs, optimization efforts, and overall program success to consistently meet or exceed performance benchmarks.\u003C/li>\n\u003Cli>Drive elevated brand storytelling, creative ideation, insights, and analytics, pushing teams to deliver innovative, differentiated work across a client portfolio.\u003C/li>\n\u003Cli>Lead the BI partnership kickoff for all key accounts, aligning on measurement frameworks, KPIs, reporting timelines, and success metrics in collaboration with the CSL.\u003C/li>\n\u003Cli>Own the wrap-report workflow, coordinating with BI, reviewing all reports for accuracy and strategic alignment, and ensuring insights are clearly communicated to clients.\u003C/li>\n\u003Cli>Provide leadership, guidance and escalation support to Account Supervisors and Account Managers, fostering accountability and growth.\u003C/li>\n\u003Cli>Coach and develop direct reports by providing regular feedback, training, and guidance, fostering a collaborative team culture that drives strong performance, career growth, and high-quality client delivery.\u003C/li>\n\u003Cli>Partner cross-functionally with Product, Sales, Creative, Finance, and BI to deliver integrated, scalable solutions for clients.\u003C/li>\n\u003Cli>Act as the internal advocate for the client’s POV, ensuring their needs, priorities, and feedback are clearly represented across teams while balancing those inputs with what’s required to deliver successful, high-performing campaigns.\u003C/li>\n\u003Cli>Maintain accurate Kantata project data, ensuring budgets, resourcing, timelines, and tasks are consistently reviewed and optimized.\u003C/li>\n\u003Cli>Identify and implement AI-driven efficiencies across planning, forecasting, and client-facing materials to improve speed, quality, and scalability.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications and Skills:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>6+ years of experience in digital, social, and influencer marketing across integrated service offerings, managing multiple client portfolios with strong business outcomes.\u003C/li>\n\u003Cli>Proven expertise in strategic planning, business insights, and performance measurement, using data to guide client recommendations, forecasting, and account growth.\u003C/li>\n\u003Cli>Advanced knowledge of influencer marketing and production strategy, including paid and organic tactics, contract negotiations, content development, and campaign measurement.\u003C/li>\n\u003Cli>Strong ability to lead high-level client relationships, ensuring alignment with goals, long-term partnership success, and consistent delivery.\u003C/li>\n\u003Cli>Demonstrated success in revenue growth and account expansion through strategic recommendations and opportunity identification.\u003C/li>\n\u003Cli>Effective people leader with experience coaching and developing teams to meet client expectations and performance standards.\u003C/li>\n\u003Cli>Exceptional project management and cross-functional collaboration skills, partnering with planning, creative, production, and media teams to drive results.\u003C/li>\n\u003Cli>Expert grasp of social platforms, amplification strategies, and cross-channel integration.\u003C/li>\n\u003Cli>Proficient with influencer management tools (e.g., CreatorIQ, Klear, Tagger, Upfluence), social management platforms (Sprout, Sprinklr, Hootsuite), CRM tools (HubSpot), and presentation software (MS Office, Google Workspace).\u003C/li>\n\u003Cli>Familiarity with creative tools (Photoshop, Canva, motion graphics) and relevant certifications (Facebook Blueprint, Twitter Flight School, Google Analytics) are a plus.\u003C/li>\n\u003Cli>Bachelor’s degree in Marketing, Business, Communications, or a related field preferred; equivalent professional experience will also be considered.\u003Cbr>\n\n\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Privacy Policy: \u003Cbr>\u003Cbr>\u003C/strong>By submitting your application, you acknowledge your data will be processed in accordance with our Privacy Policy. \u003C/p>\u003Cp>\u003Cstrong>Compensation Philosophy:\u003C/strong>\u003C/p>\n\u003Cbr>At Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.\n\u003Cbr>Compensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.\n\n\u003Cp>\u003Cstrong>AI in Recruitment:\u003C/strong>\u003C/p>\n\n\u003Cp>Viral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions.\u003C/p>\n\u003Cp>\u003Cstrong>DEI Commitment:\u003C/strong>\u003C/p>\n\u003Cp>Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.\u003C/p>","At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.\nWhile we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!Position Overview:\nViral Nation is seeking a dedicated Account Director with a robust mix of influencer marketing, social media, analytics, and content marketing experience. By nature, they are a confident, courageous and strategic leader who excels in building bulletproof relationships with both their clients and their internal team. They are known to bring value to every conversation, provide consultative direction to their clients, and know when and how to challenge the status quo within our ever-changing industry. \nResponsibilities:\n\nServe as the day-to-day primary point of contact for key clients, owning strategic relationships and ensuring consistent alignment to goals, KPIs, and performance expectations.\nIdentify, develop, and surface growth and expansion opportunities across accounts, partnering with CSLs and internal teams to drive revenue and long-term client value.\nLead strategic planning, quarterly business reviews, success measurement, and account vision-setting, ensuring narratives are insight-driven, performance-focused, and tied to client impact.\nOversee end-to-end campaign execution across influencer, community management, production, paid social, and events, ensuring flawless delivery across all products and services.\nLead and oversee creator communications for Macro & Mega tiers, ensuring white-glove talent management, clear expectations, and strong partnership execution.\nManage campaign pacing, KPIs, optimization efforts, and overall program success to consistently meet or exceed performance benchmarks.\nDrive elevated brand storytelling, creative ideation, insights, and analytics, pushing teams to deliver innovative, differentiated work across a client portfolio.\nLead the BI partnership kickoff for all key accounts, aligning on measurement frameworks, KPIs, reporting timelines, and success metrics in collaboration with the CSL.\nOwn the wrap-report workflow, coordinating with BI, reviewing all reports for accuracy and strategic alignment, and ensuring insights are clearly communicated to clients.\nProvide leadership, guidance and escalation support to Account Supervisors and Account Managers, fostering accountability and growth.\nCoach and develop direct reports by providing regular feedback, training, and guidance, fostering a collaborative team culture that drives strong performance, career growth, and high-quality client delivery.\nPartner cross-functionally with Product, Sales, Creative, Finance, and BI to deliver integrated, scalable solutions for clients.\nAct as the internal advocate for the client’s POV, ensuring their needs, priorities, and feedback are clearly represented across teams while balancing those inputs with what’s required to deliver successful, high-performing campaigns.\nMaintain accurate Kantata project data, ensuring budgets, resourcing, timelines, and tasks are consistently reviewed and optimized.\nIdentify and implement AI-driven efficiencies across planning, forecasting, and client-facing materials to improve speed, quality, and scalability.\n\nQualifications and Skills:\n\n6+ years of experience in digital, social, and influencer marketing across integrated service offerings, managing multiple client portfolios with strong business outcomes.\nProven expertise in strategic planning, business insights, and performance measurement, using data to guide client recommendations, forecasting, and account growth.\nAdvanced knowledge of influencer marketing and production strategy, including paid and organic tactics, contract negotiations, content development, and campaign measurement.\nStrong ability to lead high-level client relationships, ensuring alignment with goals, long-term partnership success, and consistent delivery.\nDemonstrated success in revenue growth and account expansion through strategic recommendations and opportunity identification.\nEffective people leader with experience coaching and developing teams to meet client expectations and performance standards.\nExceptional project management and cross-functional collaboration skills, partnering with planning, creative, production, and media teams to drive results.\nExpert grasp of social platforms, amplification strategies, and cross-channel integration.\nProficient with influencer management tools (e.g., CreatorIQ, Klear, Tagger, Upfluence), social management platforms (Sprout, Sprinklr, Hootsuite), CRM tools (HubSpot), and presentation software (MS Office, Google Workspace).\nFamiliarity with creative tools (Photoshop, Canva, motion graphics) and relevant certifications (Facebook Blueprint, Twitter Flight School, Google Analytics) are a plus.\nBachelor’s degree in Marketing, Business, Communications, or a related field preferred; equivalent professional experience will also be considered.\n\n\n\nPrivacy Policy: By submitting your application, you acknowledge your data will be processed in accordance with our Privacy Policy. Compensation Philosophy:\nAt Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.\nCompensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.\n\nAI in Recruitment:\n\nViral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions.\nDEI Commitment:\nViral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.",1773430713000,"2026-03-13 20:38:46","2026-03-13T12:58:08.000Z",{"jsonldValid":14,"jsonld":26},{"id":79,"slug":80,"title":56,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":57,"country":57,"remote":14,"employmentType":81,"department":17,"content_html":60,"content_text":61,"years":20,"createdAt":74,"updatedAtISO":75,"postedAtISO":82,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":65,"schema":83},"9246ace7d74143cbfd28e2e80b124037202e8b314cb7ab965caeda58bb752ae6","account-director-influencer-marketing-at-viral-nation-644cd1685a",[59],"2026-03-13T13:47:55.000Z",{"jsonldValid":14,"jsonld":26},{"id":85,"slug":86,"title":56,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":87,"country":88,"remote":14,"employmentType":89,"department":17,"content_html":90,"content_text":91,"years":20,"createdAt":74,"updatedAtISO":75,"postedAtISO":76,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":92,"schema":93},"39fed1e233e636d1aecb80b0c60a411eb1fcef8244563d803ac11beafd79d5dd","account-director-influencer-marketing-at-viral-nation-cac164a9a6","London","United Kingdom",[59],"\u003Cp>At \u003Cstrong>Viral Nation,\u003C/strong> we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.\u003C/p>\n\u003Cp>While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!\u003C/p>\u003Cp>\u003Cstrong>Position Overview:\u003C/strong>\u003C/p>\n\u003Cp>Viral Nation is seeking a dedicated Account Director with a robust mix of influencer marketing, social media, analytics, content marketing experience. By nature, they are a confident, courageous and strategic leader who excels in building bulletproof relationships with both their clients and their internal team. They are known to bring value to every conversation, provide consultative direction to their clients, and know when and how to challenge the status quo within our ever-changing industry. \u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Serve as the day-to-day primary point of contact for key clients, owning strategic relationships and ensuring consistent alignment to goals, KPIs, and performance expectations.\u003C/li>\n\u003Cli>Identify, develop, and surface growth and expansion opportunities across accounts, partnering with CSLs and internal teams to drive revenue and long-term client value.\u003C/li>\n\u003Cli>Lead strategic planning, quarterly business reviews, success measurement, and account vision-setting, ensuring narratives are insight-driven, performance-focused, and tied to client impact.\u003C/li>\n\u003Cli>Oversee end-to-end campaign execution across influencer, community management, production, paid social, and events, ensuring flawless delivery across all products and services.\u003C/li>\n\u003Cli>Lead and oversee creator communications for Macro & Mega tiers, ensuring white-glove talent management, clear expectations, and strong partnership execution.\u003C/li>\n\u003Cli>Manage campaign pacing, KPIs, optimization efforts, and overall program success to consistently meet or exceed performance benchmarks.\u003C/li>\n\u003Cli>Drive elevated brand storytelling, creative ideation, insights, and analytics, pushing teams to deliver innovative, differentiated work across a client portfolio.\u003C/li>\n\u003Cli>Lead the BI partnership kickoff for all key accounts, aligning on measurement frameworks, KPIs, reporting timelines, and success metrics in collaboration with the CSL.\u003C/li>\n\u003Cli>Own the wrap-report workflow, coordinating with BI, reviewing all reports for accuracy and strategic alignment, and ensuring insights are clearly communicated to clients.\u003C/li>\n\u003Cli>Provide leadership, guidance and escalation support to Account Supervisors and Account Managers, fostering accountability and growth.\u003C/li>\n\u003Cli>Coach and develop direct reports by providing regular feedback, training, and guidance, fostering a collaborative team culture that drives strong performance, career growth, and high-quality client delivery.\u003C/li>\n\u003Cli>Partner cross-functionally with Product, Sales, Creative, Finance, and BI to deliver integrated, scalable solutions for clients.\u003C/li>\n\u003Cli>Act as the internal advocate for the client’s POV, ensuring their needs, priorities, and feedback are clearly represented across teams while balancing those inputs with what’s required to deliver successful, high-performing campaigns.\u003C/li>\n\u003Cli>Maintain accurate Kantata project data, ensuring budgets, resourcing, timelines, and tasks are consistently reviewed and optimized.\u003C/li>\n\u003Cli>Identify and implement AI-driven efficiencies across planning, forecasting, and client-facing materials to improve speed, quality, and scalability.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications and Skills:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>6+ years of experience in digital, social, and influencer marketing across integrated service offerings, managing multiple client portfolios with strong business outcomes.\u003C/li>\n\u003Cli>Proven expertise in strategic planning, business insights, and performance measurement, using data to guide client recommendations, forecasting, and account growth.\u003C/li>\n\u003Cli>Advanced knowledge of influencer marketing and production strategy, including paid and organic tactics, contract negotiations, content development, and campaign measurement.\u003C/li>\n\u003Cli>Strong ability to lead high-level client relationships, ensuring alignment to goals, long-term partnership success, and consistent delivery.\u003C/li>\n\u003Cli>Demonstrated success in revenue growth and account expansion through strategic recommendations and opportunity identification.\u003C/li>\n\u003Cli>Effective people leader with experience coaching and developing teams to meet client expectations and performance standards.\u003C/li>\n\u003Cli>Exceptional project management and cross-functional collaboration skills, partnering with planning, creative, production, and media teams to drive results.\u003C/li>\n\u003Cli>Expert grasp of social platforms, amplification strategies, and cross-channel integration.\u003C/li>\n\u003Cli>Proficient with influencer management tools (e.g., CreatorIQ, Klear, Tagger, Upfluence), social management platforms (Sprout, Sprinklr, Hootsuite), CRM tools (HubSpot), and presentation software (MS Office, Google Workspace).\u003C/li>\n\u003Cli>Familiarity with creative tools (Photoshop, Canva, motion graphics) and relevant certifications (Facebook Blueprint, Twitter Flight School, Google Analytics) are a plus.\u003C/li>\n\u003Cli>Bachelor’s degree in Marketing, Business, Communications, or a related field preferred; equivalent professional experience will also be considered.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Privacy Policy:\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong> By submitting your application, you acknowledge your data will be processed in accordance with our Privacy Policy. \u003C/p>\u003Cp>\u003Cstrong>Compensation Philosophy:\u003C/strong>\u003C/p>\n\u003Cbr>At Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.\n\u003Cbr>Compensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.\n\n\u003Cp>\u003Cstrong>AI in Recruitment:\u003C/strong>\u003C/p>\n\n\u003Cp>Viral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions.\u003C/p>\n\u003Cp>\u003Cstrong>DEI Commitment:\u003C/strong>\u003C/p>\n\u003Cp>Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.\u003C/p>","At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.\nWhile we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!Position Overview:\nViral Nation is seeking a dedicated Account Director with a robust mix of influencer marketing, social media, analytics, content marketing experience. By nature, they are a confident, courageous and strategic leader who excels in building bulletproof relationships with both their clients and their internal team. They are known to bring value to every conversation, provide consultative direction to their clients, and know when and how to challenge the status quo within our ever-changing industry. \nResponsibilities:\n\nServe as the day-to-day primary point of contact for key clients, owning strategic relationships and ensuring consistent alignment to goals, KPIs, and performance expectations.\nIdentify, develop, and surface growth and expansion opportunities across accounts, partnering with CSLs and internal teams to drive revenue and long-term client value.\nLead strategic planning, quarterly business reviews, success measurement, and account vision-setting, ensuring narratives are insight-driven, performance-focused, and tied to client impact.\nOversee end-to-end campaign execution across influencer, community management, production, paid social, and events, ensuring flawless delivery across all products and services.\nLead and oversee creator communications for Macro & Mega tiers, ensuring white-glove talent management, clear expectations, and strong partnership execution.\nManage campaign pacing, KPIs, optimization efforts, and overall program success to consistently meet or exceed performance benchmarks.\nDrive elevated brand storytelling, creative ideation, insights, and analytics, pushing teams to deliver innovative, differentiated work across a client portfolio.\nLead the BI partnership kickoff for all key accounts, aligning on measurement frameworks, KPIs, reporting timelines, and success metrics in collaboration with the CSL.\nOwn the wrap-report workflow, coordinating with BI, reviewing all reports for accuracy and strategic alignment, and ensuring insights are clearly communicated to clients.\nProvide leadership, guidance and escalation support to Account Supervisors and Account Managers, fostering accountability and growth.\nCoach and develop direct reports by providing regular feedback, training, and guidance, fostering a collaborative team culture that drives strong performance, career growth, and high-quality client delivery.\nPartner cross-functionally with Product, Sales, Creative, Finance, and BI to deliver integrated, scalable solutions for clients.\nAct as the internal advocate for the client’s POV, ensuring their needs, priorities, and feedback are clearly represented across teams while balancing those inputs with what’s required to deliver successful, high-performing campaigns.\nMaintain accurate Kantata project data, ensuring budgets, resourcing, timelines, and tasks are consistently reviewed and optimized.\nIdentify and implement AI-driven efficiencies across planning, forecasting, and client-facing materials to improve speed, quality, and scalability.\n\nQualifications and Skills:\n\n6+ years of experience in digital, social, and influencer marketing across integrated service offerings, managing multiple client portfolios with strong business outcomes.\nProven expertise in strategic planning, business insights, and performance measurement, using data to guide client recommendations, forecasting, and account growth.\nAdvanced knowledge of influencer marketing and production strategy, including paid and organic tactics, contract negotiations, content development, and campaign measurement.\nStrong ability to lead high-level client relationships, ensuring alignment to goals, long-term partnership success, and consistent delivery.\nDemonstrated success in revenue growth and account expansion through strategic recommendations and opportunity identification.\nEffective people leader with experience coaching and developing teams to meet client expectations and performance standards.\nExceptional project management and cross-functional collaboration skills, partnering with planning, creative, production, and media teams to drive results.\nExpert grasp of social platforms, amplification strategies, and cross-channel integration.\nProficient with influencer management tools (e.g., CreatorIQ, Klear, Tagger, Upfluence), social management platforms (Sprout, Sprinklr, Hootsuite), CRM tools (HubSpot), and presentation software (MS Office, Google Workspace).\nFamiliarity with creative tools (Photoshop, Canva, motion graphics) and relevant certifications (Facebook Blueprint, Twitter Flight School, Google Analytics) are a plus.\nBachelor’s degree in Marketing, Business, Communications, or a related field preferred; equivalent professional experience will also be considered.\n\nPrivacy Policy: By submitting your application, you acknowledge your data will be processed in accordance with our Privacy Policy. Compensation Philosophy:\nAt Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.\nCompensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.\n\nAI in Recruitment:\n\nViral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions.\nDEI Commitment:\nViral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.","GBP",{"jsonldValid":14,"jsonld":26},1776475014312]