[{"data":1,"prerenderedAt":109},["ShallowReactive",2],{"$fDUYJGPrybKCPr90EbKLKTWzVeWu-Pa-YBH64sZ4467Q":3,"$f3uyYrAnszhYRFCE0DZ83URikG9tNEGlArdg_1UblVco":27},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":14,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":24,"schema":25},"0dbf60f06765268aa7e5ef1f32d89441cd15ad296d9401bb8a8866a722c26904","lead-product-owner-retention-marketing-at-humana-76a10b3af8","Lead Product Owner, Retention Marketing","Humana","https://logo.clearbit.com/careers.humana.com","Insurance","Remote Nationwide","Nationwide",true,[15],"Full-time","Marketing","\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The Engagement Marketing Lead identifies how Member Engagement Marketing will develop and influence the application of member-centric strategies to accelerate business goal achievement. The Engagement Marketing Lead works on problems of diverse scope and complexity ranging from moderate to substantial.\u003Cp>Define pod-level strategy for engagement or retention campaigns, aligned with enterprise goals and member needs.\u003C/p>\u003Cul>\u003Cli>Lead end-to-end execution of multi-channel marketing initiatives (email, mail, SMS, app, web, call center, IVR), ensuring timely delivery and measurable impact.\u003C/li>\u003Cli>Own the learning agenda—developing hypotheses, running experiments, and applying insights to optimize campaign performance.\u003C/li>\u003Cli>Facilitate agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) to keep pods focused, aligned, and delivering against goals.\u003C/li>\u003Cli>Remove blockers and escalate dependencies to enable smooth cross-functional collaboration and timely decision-making.\u003C/li>\u003Cli>Collaborate with product, analytics, and channel teams to embed NBA (Next Best Action) logic and personalization into member journeys.\u003C/li>\u003Cli>Support reporting and performance tracking, surfacing insights and recommendations to inform future strategy and roadmap evolution.\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>Required Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>Bachelor's degree in Marketing, Business, Communications, or a related field or 4 years of relevant experience.\u003C/li>\u003Cli>5+ years of experience in lifecycle, onboarding, or customer engagement marketing.\u003C/li>\u003Cli>2+ years of experience leading agile teams or cross-functional pods.\u003C/li>\u003Cli>Strong understanding of omni-channel marketing and journey orchestration.\u003C/li>\u003Cli>Experience with marketing automation platforms and CRM tools.\u003C/li>\u003Cli>Excellent facilitation, prioritization, and problem-solving skills.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>Experience in healthcare, insurance, or other regulated industries.\u003C/li>\u003Cli>Familiarity with NBA engines, customer data platforms (CDPs), and real-time decisioning technologies (e.g., Adobe Experience Platform, Pega).\u003C/li>\u003Cli>Exposure to agile marketing operating models and performance optimization frameworks.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Additional Information\u003C/b>\u003C/p>\u003Cp>\u003Cb>This position operates on Eastern Standard Time (EST) hours\u003C/b>\u003C/p>\u003Cp>\u003Cb>This position might require occasional travel\u003C/b>\u003C/p>\u003Cp>\u003Cb>Virtual Pre-Screen\u003C/b>\u003C/p>\u003Cp>As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.\u003C/p>\u003Cp>If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.\u003C/p>\u003Cp>Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.\u003C/p>\u003Cp>\u003Cb>Work-At-Home Requirements\u003C/b>\u003C/p>\u003Cp>At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information\u003C/p>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$126,300 - $173,700 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community The Engagement Marketing Lead identifies how Member Engagement Marketing will develop and influence the application of member-centric strategies to accelerate business goal achievement. The Engagement Marketing Lead works on problems of diverse scope and complexity ranging from moderate to substantial.Define pod-level strategy for engagement or retention campaigns, aligned with enterprise goals and member needs.Lead end-to-end execution of multi-channel marketing initiatives (email, mail, SMS, app, web, call center, IVR), ensuring timely delivery and measurable impact.Own the learning agenda—developing hypotheses, running experiments, and applying insights to optimize campaign performance.Facilitate agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) to keep pods focused, aligned, and delivering against goals.Remove blockers and escalate dependencies to enable smooth cross-functional collaboration and timely decision-making.Collaborate with product, analytics, and channel teams to embed NBA (Next Best Action) logic and personalization into member journeys.Support reporting and performance tracking, surfacing insights and recommendations to inform future strategy and roadmap evolution.Use your skills to make an impact  Required QualificationsBachelor's degree in Marketing, Business, Communications, or a related field or 4 years of relevant experience.5+ years of experience in lifecycle, onboarding, or customer engagement marketing.2+ years of experience leading agile teams or cross-functional pods.Strong understanding of omni-channel marketing and journey orchestration.Experience with marketing automation platforms and CRM tools.Excellent facilitation, prioritization, and problem-solving skills.Preferred QualificationsExperience in healthcare, insurance, or other regulated industries.Familiarity with NBA engines, customer data platforms (CDPs), and real-time decisioning technologies (e.g., Adobe Experience Platform, Pega).Exposure to agile marketing operating models and performance optimization frameworks.Additional InformationThis position operates on Eastern Standard Time (EST) hoursThis position might require occasional travelVirtual Pre-ScreenAs part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.Work-At-Home RequirementsAt minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationTravel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",0,1776482828000,"2026-04-18 05:27:47","2026-04-18T03:27:47.000Z",false,"USD",{"jsonldValid":23,"jsonld":26},"",{"jobs":28},[29,40,48,62,77,94],{"id":30,"slug":31,"title":32,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":33,"department":16,"content_html":34,"content_text":35,"years":19,"createdAt":36,"updatedAtISO":37,"postedAtISO":38,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":24,"schema":39},"35f3ea14b6b8507f29a261d201826babce918ab516f27d8f4509994c8510d87a","lead-martech-architect-at-humana-1d22635556","Lead MarTech Architect",[15],"\u003Ch1>\u003Cb>Become a part of our caring community and help us put health first\u003C/b>\u003Cbr> \u003C/h1>The Lead Omnichannel Experience Architect is accountable for defining, governing, and evolving the enterprise-wide omnichannel architecture that powers personalized, compliant, and scalable member engagement across digital, marketing, analytics, and contact center channels. This role leads a multi-year transformation modernizing legacy MarTech, CRM, reporting, and mainframe-driven communications ecosystems, with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) as the strategic foundation.\u003Cbr>\u003Cbr>Operating at the intersection of enterprise omnichannel architecture, customer experience, data, analytics, and AI enablement, this role establishes durable standards and partners with executive stakeholders to ensure omnichannel engagement and reporting capabilities operate as enterprise platforms rather than disconnected tools.\u003Cp>Key Responsibilities\u003C/p>\u003Cul>\u003Cli>Own the end-to-end omnichannel experience and insights architecture spanning customer data, identity, consent and preferences, content, orchestration, activation, analytics, reporting, and contact center integration.\u003C/li>\u003Cli>Refine the target-state customer data and insights architecture, with Adobe Experience Platform as the strategic CDP, including canonical data models, identity strategy, Real-Time CDP profile unification, batch and streaming ingestion, data governance, and downstream activation and reporting standards.\u003C/li>\u003Cli>Establish enterprise journey orchestration standards using Adobe Journey Optimizer (AJO) or equivalent orchestration engines (such as Salesforce Marketing Cloud journeys) , including event-triggered journeys, eligibility and suppression logic, channel prioritization, frequency management, exception handling, and fallback strategies required for regulated healthcare communications.\u003C/li>\u003Cli>Lead migration of legacy campaign, email, and analytics platforms (including Salesforce Marketing Cloud and batch email systems) into AEP/AJO-based and event-driven architectures, including coexistence models, phased decommissioning, and risk-managed cutover approaches in a HIPAA-regulated environment.\u003C/li>\u003Cli>Architect modernization of legacy mainframe-driven communications (billing, eligibility, EOBs, notifications) by decoupling system-generated outputs into event-driven, experience-orchestrated journeys across digital and assisted channels.\u003C/li>\u003Cli>Define the enterprise analytics and reporting architecture for omnichannel engagement, leveraging Adobe Customer Journey Analytics (CJA) and/or enterprise BI platforms such as Tableau or Power BI to deliver governed, scalable, and audience-ready insights.\u003C/li>\u003Cli>Establish standards for enterprise-level reporting, including metric definitions, attribution models, data latency tiers, semantic layers, and access patterns, ensuring insights are consistent, trusted, and reusable across marketing, digital, service, and executive audiences.\u003C/li>\u003Cli>Establish architectural governance, reference architectures, and enforceable design standards across MarTech, AdTech, CDP, analytics, CRM, CMS, CCM, and contact center platforms (such as Twilio and Genesys).\u003C/li>\u003Cli>Partner with Marketing, Digital, Data, Analytics, Security, Legal, Compliance, and Operations leaders to translate business outcomes into scalable, compliant architectural and reporting roadmaps.\u003C/li>\u003Cli>Guide adoption of event-driven and API-first architectures to enable real-time personalization, activation, and insight delivery across web, mobile, SMS, email, print, paid media, voice, analytics, and agent-assisted channels.\u003C/li>\u003Cli>Provide architectural leadership across multiple delivery teams, influencing prioritization, investment decisions, and long-term platform sustainability.\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>Required Qualifications\u003C/p>\u003Cul>\u003Cli>12+ years of experience in enterprise, solution, experience, or data architecture roles within large, complex organizations.\u003C/li>\u003Cli>Demonstrated leadership of enterprise-scale MarTech, AdTech, and analytics transformations involving Customer Data Platforms (CDPs) such as Adobe Experience Platform (AEP) or comparable, email or messaging systems, and enterprise reporting tools.\u003C/li>\u003Cli>Hands-on experience designing customer data, identity, analytics, and activation architectures using platforms such as Adobe Experience Platform and/or comparable CDPs , with a strong understanding of how engagement data is modeled and exposed for reporting.\u003C/li>\u003Cli>Experience designing omnichannel reporting and measurement using Adobe Customer Journey Analytics (CJA), Tableau, Power BI, or similar enterprise analytics platforms.\u003C/li>\u003Cli>Proven understanding of enterprise-level reporting concepts, including semantic layers, reusable datasets, role-based access, performance considerations, and regulatory controls.\u003C/li>\u003Cli>Proven experience designing and governing architectures in regulated industries with direct accountability for HIPAA, PHI, and PII compliance.\u003C/li>\u003Cli>Experience modernizing legacy, mainframe-based or batch-driven communication and reporting architectures.\u003C/li>\u003Cli>Strong background in modern integration patterns including APIs, event streaming, and cloud-native services.\u003C/li>\u003Cli>Strong MarTech and AdTech domain knowledge, including campaign execution, experimentation, personalization, attribution, and audience activation.\u003C/li>\u003Cli>Ability to operate at executive altitude while remaining grounded in technical and analytical execution.\u003C/li>\u003Cli>Proven ability to influence architecture decisions across matrixed teams and external vendors.\u003C/li>\u003C/ul>\u003Cp>Preferred Qualifications\u003C/p>\u003Cul>\u003Cli>Hands-on experience with Adobe Experience Platform, Adobe Journey Optimizer, Adobe Experience Manager (including headless), Customer Journey Analytics, Adobe Workfront, Salesforce Marketing Cloud and Data Cloud, Twilio, Genesys, OpenText Exstream, or comparable engagement, analytics, contact-center, and CCM platforms.\u003C/li>\u003Cli>Experience within healthcare payer or provider ecosystems.\u003C/li>\u003Cli>Experience working within SAFe or other scaled agile delivery models.\u003C/li>\u003C/ul>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$142,300 - $195,700 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 01-29-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community and help us put health first The Lead Omnichannel Experience Architect is accountable for defining, governing, and evolving the enterprise-wide omnichannel architecture that powers personalized, compliant, and scalable member engagement across digital, marketing, analytics, and contact center channels. This role leads a multi-year transformation modernizing legacy MarTech, CRM, reporting, and mainframe-driven communications ecosystems, with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) as the strategic foundation.Operating at the intersection of enterprise omnichannel architecture, customer experience, data, analytics, and AI enablement, this role establishes durable standards and partners with executive stakeholders to ensure omnichannel engagement and reporting capabilities operate as enterprise platforms rather than disconnected tools.Key ResponsibilitiesOwn the end-to-end omnichannel experience and insights architecture spanning customer data, identity, consent and preferences, content, orchestration, activation, analytics, reporting, and contact center integration.Refine the target-state customer data and insights architecture, with Adobe Experience Platform as the strategic CDP, including canonical data models, identity strategy, Real-Time CDP profile unification, batch and streaming ingestion, data governance, and downstream activation and reporting standards.Establish enterprise journey orchestration standards using Adobe Journey Optimizer (AJO) or equivalent orchestration engines (such as Salesforce Marketing Cloud journeys) , including event-triggered journeys, eligibility and suppression logic, channel prioritization, frequency management, exception handling, and fallback strategies required for regulated healthcare communications.Lead migration of legacy campaign, email, and analytics platforms (including Salesforce Marketing Cloud and batch email systems) into AEP/AJO-based and event-driven architectures, including coexistence models, phased decommissioning, and risk-managed cutover approaches in a HIPAA-regulated environment.Architect modernization of legacy mainframe-driven communications (billing, eligibility, EOBs, notifications) by decoupling system-generated outputs into event-driven, experience-orchestrated journeys across digital and assisted channels.Define the enterprise analytics and reporting architecture for omnichannel engagement, leveraging Adobe Customer Journey Analytics (CJA) and/or enterprise BI platforms such as Tableau or Power BI to deliver governed, scalable, and audience-ready insights.Establish standards for enterprise-level reporting, including metric definitions, attribution models, data latency tiers, semantic layers, and access patterns, ensuring insights are consistent, trusted, and reusable across marketing, digital, service, and executive audiences.Establish architectural governance, reference architectures, and enforceable design standards across MarTech, AdTech, CDP, analytics, CRM, CMS, CCM, and contact center platforms (such as Twilio and Genesys).Partner with Marketing, Digital, Data, Analytics, Security, Legal, Compliance, and Operations leaders to translate business outcomes into scalable, compliant architectural and reporting roadmaps.Guide adoption of event-driven and API-first architectures to enable real-time personalization, activation, and insight delivery across web, mobile, SMS, email, print, paid media, voice, analytics, and agent-assisted channels.Provide architectural leadership across multiple delivery teams, influencing prioritization, investment decisions, and long-term platform sustainability.Use your skills to make an impact  Required Qualifications12+ years of experience in enterprise, solution, experience, or data architecture roles within large, complex organizations.Demonstrated leadership of enterprise-scale MarTech, AdTech, and analytics transformations involving Customer Data Platforms (CDPs) such as Adobe Experience Platform (AEP) or comparable, email or messaging systems, and enterprise reporting tools.Hands-on experience designing customer data, identity, analytics, and activation architectures using platforms such as Adobe Experience Platform and/or comparable CDPs , with a strong understanding of how engagement data is modeled and exposed for reporting.Experience designing omnichannel reporting and measurement using Adobe Customer Journey Analytics (CJA), Tableau, Power BI, or similar enterprise analytics platforms.Proven understanding of enterprise-level reporting concepts, including semantic layers, reusable datasets, role-based access, performance considerations, and regulatory controls.Proven experience designing and governing architectures in regulated industries with direct accountability for HIPAA, PHI, and PII compliance.Experience modernizing legacy, mainframe-based or batch-driven communication and reporting architectures.Strong background in modern integration patterns including APIs, event streaming, and cloud-native services.Strong MarTech and AdTech domain knowledge, including campaign execution, experimentation, personalization, attribution, and audience activation.Ability to operate at executive altitude while remaining grounded in technical and analytical execution.Proven ability to influence architecture decisions across matrixed teams and external vendors.Preferred QualificationsHands-on experience with Adobe Experience Platform, Adobe Journey Optimizer, Adobe Experience Manager (including headless), Customer Journey Analytics, Adobe Workfront, Salesforce Marketing Cloud and Data Cloud, Twilio, Genesys, OpenText Exstream, or comparable engagement, analytics, contact-center, and CCM platforms.Experience within healthcare payer or provider ecosystems.Experience working within SAFe or other scaled agile delivery models.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $142,300 - $195,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 01-29-2026About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",1769513825000,"2026-01-27 12:37:31","2026-01-27T11:37:31.000Z",{"jsonldValid":23,"jsonld":26},{"id":41,"slug":42,"title":43,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":44,"department":16,"content_html":45,"content_text":46,"years":19,"createdAt":36,"updatedAtISO":37,"postedAtISO":38,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":24,"schema":47},"04fecb75328ca28c95cc5bbcda929fcb584d7339354161396196fe30980bd026","senior-martech-architect-at-humana-7fd8147521","Senior Martech Architect",[15],"\u003Ch1>\u003Cb>Become a part of our caring community and help us put health first\u003C/b>\u003Cbr> \u003C/h1>The Senior Omnichannel Experience Architect is responsible for designing, implementing, and supporting scalable, data-driven omnichannel engagement solutions across digital, marketing, analytics, and contact center channels. This role plays a hands-on architectural role in executing the enterprise experience strategy defined by the Lead Omnichannel Experience Architect, with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) as core platforms.\u003Cbr>Operating within established enterprise standards and guardrails, this role partners closely with delivery teams, data engineering, digital, analytics, and platform owners to ensure customer data, journey orchestration, and downstream integrations are implemented consistently, reliably, and compliantly.\u003Cp>Key Responsibilities\u003C/p>\u003Cul>\u003Cli>Design and implement omnichannel experience solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and associated MarTech and analytics platforms in alignment with enterprise architecture standards.\u003C/li>\u003Cli>Hands-on configuration and support of AEP components including XDM schemas, datasets, identities and identity stitching, profiles, segments, computed attributes, and sources and destinations.\u003C/li>\u003Cli>Design, build, and support AJO journeys, including event triggers, eligibility and suppression logic, channel prioritization, and fallback handling.\u003C/li>\u003Cli>Design and support data collection and ingestion using Adobe Experience Platform Web SDK, Adobe Launch (Data Collection), and Real-Time CDP (RTCDP), or comparable data-collection and customer data platforms.\u003C/li>\u003Cli>Implement batch and event-driven ingestion patterns from enterprise data platforms such as Databricks or comparable cloud data platforms (e.g., Snowflake), ensuring data quality, latency, and governance standards are met.\u003C/li>\u003Cli>Implement and support event-driven and API-based integrations between AEP/AJO and downstream systems such as Salesforce Marketing Cloud, Salesforce Service Cloud, Twilio (SMS/voice), Genesys (contact center), and enterprise CCM platforms such as OpenText Exstream.\u003C/li>\u003Cli>Support migration of legacy campaign, email, analytics, and batch communication workflows into AEP/AJO-based architectures following defined coexistence, cutover, and decommissioning plans.\u003C/li>\u003Cli>Partner with analytics teams to configure Adobe Customer Journey Analytics (CJA) datasets, data views, calculated metrics, and reporting outputs aligned to enterprise KPIs and downstream BI consumption (Tableau, Power BI).\u003C/li>\u003Cli>Participate in production support and troubleshooting activities across AEP, AJO, and integrated platforms, including ingestion issues, journey failures, and downstream activation errors.\u003C/li>\u003Cli>Collaborate with platform engineering, security, and operations teams to validate integrations, resolve performance issues, and ensure privacy, consent, and regulatory controls are consistently enforced.\u003C/li>\u003Cli>Document solution designs, integration patterns, and implementation guidance to enable reuse and consistency across delivery teams.\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>Required Qualifications\u003C/p>\u003Cul>\u003Cli>8+ years of experience in MarTech, digital, data, or experience architecture roles within large, complex organizations.\u003C/li>\u003Cli>Strong hands-on experience implementing customer engagement solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and/or comparable CDP and journey orchestration platforms.\u003C/li>\u003Cli>Hands-on experience with Adobe Real-Time CDP (RTCDP), Adobe Experience Platform Web SDK, and Adobe Launch (Data Collection), or comparable digital data-collection and identity technologies.\u003C/li>\u003Cli>Experience implementing batch and real-time ingestion from enterprise data platforms such as Databricks or Snowflake into customer engagement platforms.\u003C/li>\u003Cli>Experience designing and implementing integrations with CRM, messaging, contact center, and communication platforms such as Salesforce, Twilio, Genesys, and CCM platforms.\u003C/li>\u003Cli>Experience supporting omnichannel analytics and measurement using Adobe Customer Journey Analytics (CJA), Tableau, Power BI, or comparable analytics tools.\u003C/li>\u003Cli>Strong understanding of customer data modeling, identity resolution, event-driven architectures, and downstream activation patterns.\u003C/li>\u003Cli>Experience working in regulated or highly governed environments, with an understanding of data privacy, consent, and security requirements.\u003C/li>\u003Cli>Strong collaboration skills and the ability to work effectively with cross-functional delivery teams.\u003C/li>\u003C/ul>\u003Cp>Preferred Qualifications\u003C/p>\u003Cul>\u003Cli>Experience with Adobe Experience Manager (AEM), including headless implementations.\u003C/li>\u003Cli>Experience with enterprise CCM platforms such as OpenText Exstream or similar.\u003C/li>\u003Cli>Experience contributing to large-scale MarTech, CDP, or omnichannel platform migrations.\u003C/li>\u003Cli>Experience working within SAFe or other scaled agile delivery frameworks.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Work-At-Home Requirements\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:\u003C/p>\u003C/li>\u003Cli>\u003Cp>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested\u003C/p>\u003C/li>\u003Cli>\u003Cp>Satellite, cellular and microwave connection can be used only if approved by leadership\u003C/p>\u003C/li>\u003Cli>\u003Cp>Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information\u003C/p>\u003C/li>\u003C/ul>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$106,900 - $147,000 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 01-29-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community and help us put health first The Senior Omnichannel Experience Architect is responsible for designing, implementing, and supporting scalable, data-driven omnichannel engagement solutions across digital, marketing, analytics, and contact center channels. This role plays a hands-on architectural role in executing the enterprise experience strategy defined by the Lead Omnichannel Experience Architect, with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) as core platforms.Operating within established enterprise standards and guardrails, this role partners closely with delivery teams, data engineering, digital, analytics, and platform owners to ensure customer data, journey orchestration, and downstream integrations are implemented consistently, reliably, and compliantly.Key ResponsibilitiesDesign and implement omnichannel experience solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and associated MarTech and analytics platforms in alignment with enterprise architecture standards.Hands-on configuration and support of AEP components including XDM schemas, datasets, identities and identity stitching, profiles, segments, computed attributes, and sources and destinations.Design, build, and support AJO journeys, including event triggers, eligibility and suppression logic, channel prioritization, and fallback handling.Design and support data collection and ingestion using Adobe Experience Platform Web SDK, Adobe Launch (Data Collection), and Real-Time CDP (RTCDP), or comparable data-collection and customer data platforms.Implement batch and event-driven ingestion patterns from enterprise data platforms such as Databricks or comparable cloud data platforms (e.g., Snowflake), ensuring data quality, latency, and governance standards are met.Implement and support event-driven and API-based integrations between AEP/AJO and downstream systems such as Salesforce Marketing Cloud, Salesforce Service Cloud, Twilio (SMS/voice), Genesys (contact center), and enterprise CCM platforms such as OpenText Exstream.Support migration of legacy campaign, email, analytics, and batch communication workflows into AEP/AJO-based architectures following defined coexistence, cutover, and decommissioning plans.Partner with analytics teams to configure Adobe Customer Journey Analytics (CJA) datasets, data views, calculated metrics, and reporting outputs aligned to enterprise KPIs and downstream BI consumption (Tableau, Power BI).Participate in production support and troubleshooting activities across AEP, AJO, and integrated platforms, including ingestion issues, journey failures, and downstream activation errors.Collaborate with platform engineering, security, and operations teams to validate integrations, resolve performance issues, and ensure privacy, consent, and regulatory controls are consistently enforced.Document solution designs, integration patterns, and implementation guidance to enable reuse and consistency across delivery teams.Use your skills to make an impact  Required Qualifications8+ years of experience in MarTech, digital, data, or experience architecture roles within large, complex organizations.Strong hands-on experience implementing customer engagement solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and/or comparable CDP and journey orchestration platforms.Hands-on experience with Adobe Real-Time CDP (RTCDP), Adobe Experience Platform Web SDK, and Adobe Launch (Data Collection), or comparable digital data-collection and identity technologies.Experience implementing batch and real-time ingestion from enterprise data platforms such as Databricks or Snowflake into customer engagement platforms.Experience designing and implementing integrations with CRM, messaging, contact center, and communication platforms such as Salesforce, Twilio, Genesys, and CCM platforms.Experience supporting omnichannel analytics and measurement using Adobe Customer Journey Analytics (CJA), Tableau, Power BI, or comparable analytics tools.Strong understanding of customer data modeling, identity resolution, event-driven architectures, and downstream activation patterns.Experience working in regulated or highly governed environments, with an understanding of data privacy, consent, and security requirements.Strong collaboration skills and the ability to work effectively with cross-functional delivery teams.Preferred QualificationsExperience with Adobe Experience Manager (AEM), including headless implementations.Experience with enterprise CCM platforms such as OpenText Exstream or similar.Experience contributing to large-scale MarTech, CDP, or omnichannel platform migrations.Experience working within SAFe or other scaled agile delivery frameworks.Work-At-Home RequirementsTo ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular and microwave connection can be used only if approved by leadershipAssociates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationTravel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $106,900 - $147,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 01-29-2026About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",{"jsonldValid":23,"jsonld":26},{"id":49,"slug":50,"title":51,"companyname":8,"companylogo":9,"companyIndustry":10,"city":52,"country":53,"remote":23,"employmentType":54,"department":55,"content_html":56,"content_text":57,"years":19,"createdAt":58,"updatedAtISO":59,"postedAtISO":60,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":24,"schema":61},"347d63b36dab8ddb69d919bc3515e0880a6d375eec4ec8b189d31c262da4588a","lead-onboarding-marketing-at-humana-a6a6379a0b","Lead, Onboarding Marketing","Work at Home - Kentucky","United States",[15],"Customer Success","\u003Ch1>\u003Cb>Become a part of our caring community and help us put health first\u003C/b>\u003Cbr> \u003C/h1>Become a part of our caring community and help us put health first\u003Cbr>\u003Cbr>Humana is a Fortune 50 healthcare leader with over $100 billion in annual revenue, committed to improving the health and well-being of vulnerable populations across the United States, including seniors and lower-income individuals. With a strong foundation in innovative technology and data-driven solutions, Humana is transforming healthcare by making high-quality care more affordable, accessible, and secure.\u003Cbr>\u003Cbr>At Humana, we believe that onboarding new members is essential to improving outcomes and enhancing member well-being. Our Onboarding Marketing team plays a pivotal in accelerating member time-to-value and increasing retention, satisfaction, and outcomes.\u003Cbr>\u003Cbr>We are seeking a strategic and collaborative Lead, Onboarding Marketing, to guide the development and execution of campaigns that delivers a warm, trusted, and efficient onboarding experience that empowers new members to understand and use their benefits confidently. As a Lead, you’ll guide agile pods, shape campaign strategy, and ensure execution aligns with enterprise goals. This role is ideal for a marketing leader who thrives in agile environments and is passionate about using data, empathy, and storytelling to drive measurable impact to retention and engagement.\u003Cp>Key Responsibilities\u003C/p>\u003Cp>· Define pod-level strategy for onboarding campaigns aligned with enterprise goals and member needs.\u003C/p>\u003Cp>· Lead end-to-end execution of multi-channel marketing initiatives (email, mail, SMS, app, web, call center, IVR), ensuring timely delivery and measurable impact.\u003C/p>\u003Cp>· Own the learning agenda—developing hypotheses, running experiments, and applying insights to optimize campaign performance.\u003C/p>\u003Cp>Develop creative briefs and partner with creative teams to shape compelling campaign assets that reflect brand standards and resonate with target audiences.\u003C/p>\u003Cp>· Facilitate agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) to keep pods focused, aligned, and delivering against goals.\u003C/p>\u003Cp>· Remove blockers and escalate dependencies to enable smooth cross-functional collaboration and timely decision-making.\u003C/p>\u003Cp>· Work cross-functionally across data, analytics, and product teams to embed NBA (Next Best Action) logic and personalization into member journeys.\u003C/p>\u003Cp>· Support reporting and performance tracking, surfacing insights and recommendations to inform future strategies and roadmap evolution.\u003C/p>\u003Cp>\u003Cb>Required Qualifications\u003C/b>\u003C/p>\u003Cp>· Bachelor’s degree in Marketing, Business, Communications, or a related field or equivalent years of relevant experience\u003C/p>\u003Cp>· 5+ years of experience in lifecycle, onboarding, or customer engagement marketing\u003C/p>\u003Cp>· 2+ years of experience leading agile teams or cross-functional pods\u003C/p>\u003Cp>· Strong understanding of omni-channel marketing and journey orchestration\u003C/p>\u003Cp>· Highly analytical mindset; using analysis to make informed, strategic decisions including audience targeting, prioritization, and test plans\u003C/p>\u003Cp>· Experience with marketing automation platforms and CRM tools\u003C/p>\u003Cp>· Excellent facilitation, prioritization, and problem-solving skills\u003C/p>\u003Cp>\u003Cb>Preferred Qualifications\u003C/b>\u003C/p>\u003Cp>· Experience in healthcare, insurance, or other regulated industries\u003C/p>\u003Cp>· Familiarity with NBA engines, customer data platforms (CDPs), and real-time decisioning technologies (e.g., Adobe Experience Platform, Pega)\u003C/p>\u003Cp>· Exposure to agile marketing operating models and performance optimization frameworks\u003C/p>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>Additional Information\u003C/b>\u003C/p>\u003Cp>To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:\u003C/p>\u003Cul>\u003Cli>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested\u003C/li>\u003Cli>Satellite, cellular and microwave connection can be used only if approved by leadership\u003C/li>\u003Cli>Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.\u003C/li>\u003Cli>Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.\u003C/li>\u003Cli>Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information\u003C/li>\u003C/ul>\u003Cp>Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:\u003C/p>\u003Cul>\u003Cli>Health benefits effective day 1\u003C/li>\u003Cli>Paid time off, holidays, volunteer time and jury duty pay\u003C/li>\u003Cli>Recognition pay\u003C/li>\u003Cli>401(k) retirement savings plan with employer match\u003C/li>\u003Cli>Tuition assistance\u003C/li>\u003Cli>Scholarships for eligible dependents\u003C/li>\u003Cli>Parental and caregiver leave\u003C/li>\u003Cli>Employee charity matching program\u003C/li>\u003Cli>Network Resource Groups (NRGs)\u003C/li>\u003Cli>Career development opportunities\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Our Hiring Process\u003C/b>\u003C/p>\u003Cp>As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.\u003C/p>\u003Cp>If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview.  Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.\u003C/p>\u003Cp>If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.\u003C/p>\u003Cp>Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.\u003C/p>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$115,200 - $158,400 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community and help us put health first Become a part of our caring community and help us put health firstHumana is a Fortune 50 healthcare leader with over $100 billion in annual revenue, committed to improving the health and well-being of vulnerable populations across the United States, including seniors and lower-income individuals. With a strong foundation in innovative technology and data-driven solutions, Humana is transforming healthcare by making high-quality care more affordable, accessible, and secure.At Humana, we believe that onboarding new members is essential to improving outcomes and enhancing member well-being. Our Onboarding Marketing team plays a pivotal in accelerating member time-to-value and increasing retention, satisfaction, and outcomes.We are seeking a strategic and collaborative Lead, Onboarding Marketing, to guide the development and execution of campaigns that delivers a warm, trusted, and efficient onboarding experience that empowers new members to understand and use their benefits confidently. As a Lead, you’ll guide agile pods, shape campaign strategy, and ensure execution aligns with enterprise goals. This role is ideal for a marketing leader who thrives in agile environments and is passionate about using data, empathy, and storytelling to drive measurable impact to retention and engagement.Key Responsibilities· Define pod-level strategy for onboarding campaigns aligned with enterprise goals and member needs.· Lead end-to-end execution of multi-channel marketing initiatives (email, mail, SMS, app, web, call center, IVR), ensuring timely delivery and measurable impact.· Own the learning agenda—developing hypotheses, running experiments, and applying insights to optimize campaign performance.Develop creative briefs and partner with creative teams to shape compelling campaign assets that reflect brand standards and resonate with target audiences.· Facilitate agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) to keep pods focused, aligned, and delivering against goals.· Remove blockers and escalate dependencies to enable smooth cross-functional collaboration and timely decision-making.· Work cross-functionally across data, analytics, and product teams to embed NBA (Next Best Action) logic and personalization into member journeys.· Support reporting and performance tracking, surfacing insights and recommendations to inform future strategies and roadmap evolution.Required Qualifications· Bachelor’s degree in Marketing, Business, Communications, or a related field or equivalent years of relevant experience· 5+ years of experience in lifecycle, onboarding, or customer engagement marketing· 2+ years of experience leading agile teams or cross-functional pods· Strong understanding of omni-channel marketing and journey orchestration· Highly analytical mindset; using analysis to make informed, strategic decisions including audience targeting, prioritization, and test plans· Experience with marketing automation platforms and CRM tools· Excellent facilitation, prioritization, and problem-solving skillsPreferred Qualifications· Experience in healthcare, insurance, or other regulated industries· Familiarity with NBA engines, customer data platforms (CDPs), and real-time decisioning technologies (e.g., Adobe Experience Platform, Pega)· Exposure to agile marketing operating models and performance optimization frameworksUse your skills to make an impact  Additional InformationTo ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular and microwave connection can be used only if approved by leadershipEmployees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationHumana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:Health benefits effective day 1Paid time off, holidays, volunteer time and jury duty payRecognition pay401(k) retirement savings plan with employer matchTuition assistanceScholarships for eligible dependentsParental and caregiver leaveEmployee charity matching programNetwork Resource Groups (NRGs)Career development opportunitiesOur Hiring ProcessAs part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview.  Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $115,200 - $158,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",1765399044000,"2026-01-06 22:10:21","2026-01-05T14:27:06.000Z",{"jsonldValid":23,"jsonld":26},{"id":63,"slug":64,"title":65,"companyname":66,"companylogo":67,"companyIndustry":68,"city":69,"country":26,"remote":23,"employmentType":70,"department":16,"content_html":71,"content_text":72,"years":19,"createdAt":73,"updatedAtISO":74,"postedAtISO":75,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":24,"schema":76},"29857f276320e721cb20d1cc7411da04d78ed24e13c906b68f8949ffb47791e2","sfe-and-crm-manager-at-msd-a8798901f1","SFE & CRM Manager","MSD","https://logo.clearbit.com/msd.com","Pharmaceutical Manufacturing","2 Locations",[15],"\u003Cp>Job Description\u003C/p>\u003Cp>\u003Cb>The position\u003C/b>\u003C/p>\u003Cp>The CRM & SFE Specialist owns the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working, including governance, standards, and adoption. The role is accountable for system reliability, data quality, and user adoption, ensuring compliant, high value CRM use across markets. The specialist continuously enhances CRM capabilities to support SFE processes, omnichannel engagement, and efficient commercial execution. As the single point of accountability for CRM and SFE across the assigned markets, the role partners closely with commercial teams and key stakeholders.\u003C/p>\u003Cp>\u003Cbr>\u003Cb>What will you do\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>SFE cycles and execution enablement: Coordinate and govern cross market SFE cycles, including segmentation, targeting, Multi-Channel Cycle Plan (MCCP), call planning logic, and incentive related guardrails.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Governance and strategy: Maintain and evolve the market CRM and SFE governance framework, standards, and operating model. Represent market needs in regional forums and translate market requirements into harmonized enhancements and user stories.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Platform ownership: Serve as the primary CRM specialist for the markets. Ensure CRM capabilities support SFE and commercial execution. Drive continuous improvement in partnership with Business Practice Managers, IT, and other stakeholders.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Demand and prioritization management: Own intake, prioritization, and sequencing of CRM and SFE requests across assigned markets, balancing global standards, regional priorities, and local needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaboration: Align priorities and implementation plans with commercial and cross functional teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Operations and enablement: Execute day-to-day operational tasks in the market and support execution excellence. Support training and onboarding, act as the escalation point for CRM queries, and monitor system stability in coordination with IT, regional and global support teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Data quality and compliance: Lead master data governance and data quality standards across assigned markets. Ensure accurate and compliant customer master data, hierarchies, and activity records. Proactively identify and address data risks and improvement opportunities.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Releases and change management: Coordinate CRM releases, testing, and change activities across markets. Deliver change communications, training, and adoption tracking. Maintain documentation, guidance, and onboarding materials.\u003C/p>\u003C/li>\u003Cli>\u003Cp>SFE insights and performance enablement: Enable SFE performance tracking by ensuring CRM data supports segmentation, targeting, call planning, and omnichannel KPIs. Partner with analytics teams to translate insights into improved field execution.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cbr>\u003Cb>Qualifications, skills & experience required\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Degree in Business, Marketing, IT, Data & Analytics, or a related field.\u003C/p>\u003C/li>\u003Cli>\u003Cp>CRM, MarTech, digital, or data certifications preferred.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven experience in CRM administration (for example, Salesforce or Veeva).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience in CRM, commercial operations, MarTech, or related roles, ideally within pharma or healthcare.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Exposure to data governance, system releases, and multi-country stakeholder engagement.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong CRM technical knowledge with an understanding of SFE and omnichannel workflows.\u003C/p>\u003C/li>\u003Cli>\u003Cp>High attention to data quality, compliance, and detail.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to translate business needs into clear requirements and practical solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong stakeholder management and communication skills.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands on, structured, and solution-oriented working style.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Coaching mindset with an analytical and continuous improvement focus.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Skills: \u003C/b>\u003C/p>Biopharmaceutical Industry, Continuous Process Improvement, Data Governance, Documentation Systems, Governance Framework, IT Demand Management, IT Project Lifecycle, Marketing, Marketing Automation, Measurement Analysis, Prioritization, Program Management, Stakeholder Engagement, Stakeholder Management, Strategic Management, Strategic Planning\u003Cp>\u003Cb>Preferred Skills: \u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>No relocation\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>No Travel Required\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Hybrid\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>Not Indicated\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>n/a\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>05/4/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>","Job DescriptionThe positionThe CRM & SFE Specialist owns the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working, including governance, standards, and adoption. The role is accountable for system reliability, data quality, and user adoption, ensuring compliant, high value CRM use across markets. The specialist continuously enhances CRM capabilities to support SFE processes, omnichannel engagement, and efficient commercial execution. As the single point of accountability for CRM and SFE across the assigned markets, the role partners closely with commercial teams and key stakeholders.What will you doSFE cycles and execution enablement: Coordinate and govern cross market SFE cycles, including segmentation, targeting, Multi-Channel Cycle Plan (MCCP), call planning logic, and incentive related guardrails.Governance and strategy: Maintain and evolve the market CRM and SFE governance framework, standards, and operating model. Represent market needs in regional forums and translate market requirements into harmonized enhancements and user stories.Platform ownership: Serve as the primary CRM specialist for the markets. Ensure CRM capabilities support SFE and commercial execution. Drive continuous improvement in partnership with Business Practice Managers, IT, and other stakeholders.Demand and prioritization management: Own intake, prioritization, and sequencing of CRM and SFE requests across assigned markets, balancing global standards, regional priorities, and local needs.Collaboration: Align priorities and implementation plans with commercial and cross functional teams.Operations and enablement: Execute day-to-day operational tasks in the market and support execution excellence. Support training and onboarding, act as the escalation point for CRM queries, and monitor system stability in coordination with IT, regional and global support teams.Data quality and compliance: Lead master data governance and data quality standards across assigned markets. Ensure accurate and compliant customer master data, hierarchies, and activity records. Proactively identify and address data risks and improvement opportunities.Releases and change management: Coordinate CRM releases, testing, and change activities across markets. Deliver change communications, training, and adoption tracking. Maintain documentation, guidance, and onboarding materials.SFE insights and performance enablement: Enable SFE performance tracking by ensuring CRM data supports segmentation, targeting, call planning, and omnichannel KPIs. Partner with analytics teams to translate insights into improved field execution.Qualifications, skills & experience requiredDegree in Business, Marketing, IT, Data & Analytics, or a related field.CRM, MarTech, digital, or data certifications preferred.Proven experience in CRM administration (for example, Salesforce or Veeva).Experience in CRM, commercial operations, MarTech, or related roles, ideally within pharma or healthcare.Exposure to data governance, system releases, and multi-country stakeholder engagement.Strong CRM technical knowledge with an understanding of SFE and omnichannel workflows.High attention to data quality, compliance, and detail.Ability to translate business needs into clear requirements and practical solutions.Strong stakeholder management and communication skills.Hands on, structured, and solution-oriented working style.Coaching mindset with an analytical and continuous improvement focus.Required Skills: Biopharmaceutical Industry, Continuous Process Improvement, Data Governance, Documentation Systems, Governance Framework, IT Demand Management, IT Project Lifecycle, Marketing, Marketing Automation, Measurement Analysis, Prioritization, Program Management, Stakeholder Engagement, Stakeholder Management, Strategic Management, Strategic PlanningPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:No Travel RequiredFlexible Work Arrangements:HybridShift:Not IndicatedValid Driving License:NoHazardous Material(s):n/aJob Posting End Date:05/4/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.",1776504208000,"2026-04-18 11:23:54","2026-04-18T09:23:54.000Z",{"jsonldValid":23,"jsonld":26},{"id":78,"slug":79,"title":80,"companyname":81,"companylogo":82,"companyTagline":83,"companyIndustry":84,"city":85,"country":53,"remote":23,"employmentType":86,"department":87,"content_html":88,"content_text":89,"years":19,"createdAt":20,"updatedAtISO":90,"postedAtISO":91,"hasSalary":23,"salaryMin":92,"salaryMax":92,"currency":24,"schema":93},"eedaf382e72eecd22c5164a3cbe05d88665d240147d5c97b5635243c6e131f50","ai-builder-resident-at-klaviyo-b96a0d4803","AI Builder Resident","Klaviyo","https://logo.clearbit.com/klaviyo.com","Klaviyo is the only CRM built for B2C brands. Know, engage, and grow your audience like never before.","Marketing Services","Boston",[15],"Data","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>Review full details on the AI Builder Residency program & application process. \u003Cspan>\u003Cstrong>Applications are open until 9 am ET on Monday, April 27. You are \u003Cspan>required to submit a video demonstration and README documentation (linked template) \u003C/span>as part of your application to be considered\u003C/strong>. Video reviews will take place the week of April 27 and invitations for Klaviyo's Builder Day will be extended in early May. \u003C/span>\u003C/p>\n\n\u003Ch3>\u003Cstrong>About the Role\u003C/strong>\u003C/h3>\n\u003Cp>At Klaviyo, the ARIA (Applications, Resources, Intelligence, and Automations) team is building AI systems that transform how our employees work. As an \u003Cstrong>AI Builder Resident, \u003C/strong>you’ll join a cohort of builders focused on developing AI-powered internal tools that automate workflows, improve knowledge access, and unlock productivity across the company. \u003C/p>\n\u003Cp>This is a \u003Cstrong>1-year, hands-on builder program (starting June 22, 2026)\u003C/strong> designed for candidates who have demonstrated the ability to \u003Cem>build real things with AI\u003C/em>. You’ll embed directly with business teams, working on high-impact problems and shipping production-ready agentic AI solutions. This role focuses on building and deploying agentic and LLM-powered applications in production, with an emphasis on learning, execution, and growing your ability to work across the AI system stack.\u003C/p>\n\u003Cp>This role sits at the intersection of \u003Cstrong>engineering, product thinking, and real-world problem solving\u003C/strong>.  It emphasizes \u003Cstrong>execution, curiosity, and ownership\u003C/strong>, with the expectation that you’ll actively build, iterate, and deploy—not just observe. This role is designed to accelerate your growth by giving you direct ownership of real problems and production systems from day one.\u003C/p>\n\n\u003Ch3>\u003Cstrong>How You’ll Make an Impact\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Embed with business teams to identify opportunities: \u003C/strong>Partner with internal teams to uncover workflow inefficiencies and translate ambiguous business problems into AI-powered solutions. Own problems end-to-end from discovery through deployment, not just execution.\u003C/li>\n\u003Cli>\u003Cstrong>Build AI-powered workflow automations: \u003C/strong>Design and implement solutions that automate repetitive or complex tasks using LLMs and agentic workflows. \u003C/li>\n\u003Cli>\u003Cstrong>Develop agent-based systems and integrations: \u003C/strong>Build AI agents that can take actions, chain tasks, and integrate with internal systems (e.g., HR, CRM, ticketing tools). Surface insights and patterns from deployments to inform broader AI platform and tooling improvements\u003C/li>\n\u003Cli>\u003Cstrong>Ship internal AI tools into production: \u003C/strong>Use AI-assisted coding tools to rapidly prototype, gather feedback, iterate, and deploy scalable, production-ready systems used by teams across Klaviyo. Ensure solutions are adopted and deliver real impact.\u003C/li>\n\u003Cli>\u003Cstrong>Advance team AI maturity: \u003C/strong>Help teams move from basic AI usage to more advanced capabilities (e.g., structured workflows, agent orchestration, deeper integrations) \u003C/li>\n\u003Cli>\u003Cstrong>Collaborate to scale solutions: \u003C/strong>Work directly with stakeholders day-to-day and alongside teams such as Amplify and GTS to deploy and operationalize AI solutions at scale. \u003C/li>\n\u003Cli>\u003Cstrong>Contribute to a culture of building: \u003C/strong>Act as a visible example of Klaviyo’s “built different” mindset—taking initiative, experimenting rapidly and delivering tangible results. \u003C/li>\n\u003C/ul>\n\u003Ch3> \u003C/h3>\n\u003Ch3>\u003Cstrong>What We’re Looking For\u003C/strong>\u003C/h3>\n\u003Cp>We are open to a variety of backgrounds. The most important signal is your ability to build and ship with AI.\u003C/p>\n\u003Cp>\u003Cstrong>Core Qualifications\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Able to work on-site in Boston for the full 1-year program (40 hrs/week) starting on June 22\u003C/li>\n\u003Cli>Demonstrated experience building something real with AI (e.g., side project, automation, product, tool, or workflow)\u003C/li>\n\u003Cli>Comfort using AI-assisted coding tools to develop and iterate quickly\u003C/li>\n\u003Cli>Working knowledge of Python and/or modern scripting/backend tools\u003C/li>\n\u003Cli>Familiarity with best in class LLMs, APIs, and basic system integration concepts\u003C/li>\n\u003Cli>Ability to learn quickly and operate in a fast-paced, ambiguous environment, taking initiative to define and solve problems without waiting for direction\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Candidate Profile\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Curious, resourceful, and action-oriented with a strong bias toward building\u003C/li>\n\u003Cli>Comfortable figuring things out independently and pushing projects forward\u003C/li>\n\u003Cli>Strong alignment with Klaviyo’s builder culture: curious generalists motivated by impact and continuous learning\u003C/li>\n\u003Cli>Does not require visa sponsorship now or in the future\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience building agentic AI workflows\u003C/li>\n\u003Cli>Exposure to RAG systems, embeddings, or vector databases\u003C/li>\n\u003Cli>Experience integrating APIs or working with internal tools/systems\u003C/li>\n\u003Cli>Familiarity with cloud platforms (AWS, GCP, Azure)\u003C/li>\n\u003Cli>Background can vary across software engineering, IT, or career-switch paths (Computer Science degree not required)\u003C/li>\n\u003Cli>Exposure to frontend or full-stack development\u003C/li>\n\u003C/ul>\n\u003Ch3> \u003C/h3>\n\u003Ch3>\u003Cstrong>Why This Role Matters\u003C/strong>\u003C/h3>\n\u003Cp>This program is designed to unlock a new type of AI builder at Klaviyo—people who can quickly identify problems, build solutions, and drive impact with AI. You’ll help shape how internal teams adopt and scale AI, while gaining hands-on experience with \u003Cstrong>agentic systems, LLM applications, and real-world deployment\u003C/strong>. \u003C/p>\n\n\u003Cp>\u003Cstrong>Privacy Notice – Video & Project Submissions\u003C/strong>\u003C/p>\n\u003Cp>As part of your application for the AI Builder Resident Program, Klaviyo collects the video demonstration and project materials (including README documentation and source code) you submit. We use this information to evaluate your candidacy for the program. Your submission will be reviewed by members of Klaviyo's AI Builder hiring and evaluation committee and will be treated confidentially. For full details on how Klaviyo processes your personal data as a job applicant, please review our Job Applicant Privacy Notice. By submitting your application, you acknowledge that you have read and understood this notice.\u003C/p>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$120,000—$120,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.Review full details on the AI Builder Residency program & application process. Applications are open until 9 am ET on Monday, April 27. You are required to submit a video demonstration and README documentation (linked template) as part of your application to be considered. Video reviews will take place the week of April 27 and invitations for Klaviyo's Builder Day will be extended in early May. \n\nAbout the Role\nAt Klaviyo, the ARIA (Applications, Resources, Intelligence, and Automations) team is building AI systems that transform how our employees work. As an AI Builder Resident, you’ll join a cohort of builders focused on developing AI-powered internal tools that automate workflows, improve knowledge access, and unlock productivity across the company. \nThis is a 1-year, hands-on builder program (starting June 22, 2026) designed for candidates who have demonstrated the ability to build real things with AI. You’ll embed directly with business teams, working on high-impact problems and shipping production-ready agentic AI solutions. This role focuses on building and deploying agentic and LLM-powered applications in production, with an emphasis on learning, execution, and growing your ability to work across the AI system stack.\nThis role sits at the intersection of engineering, product thinking, and real-world problem solving.  It emphasizes execution, curiosity, and ownership, with the expectation that you’ll actively build, iterate, and deploy—not just observe. This role is designed to accelerate your growth by giving you direct ownership of real problems and production systems from day one.\n\nHow You’ll Make an Impact\n\nEmbed with business teams to identify opportunities: Partner with internal teams to uncover workflow inefficiencies and translate ambiguous business problems into AI-powered solutions. Own problems end-to-end from discovery through deployment, not just execution.\nBuild AI-powered workflow automations: Design and implement solutions that automate repetitive or complex tasks using LLMs and agentic workflows. \nDevelop agent-based systems and integrations: Build AI agents that can take actions, chain tasks, and integrate with internal systems (e.g., HR, CRM, ticketing tools). Surface insights and patterns from deployments to inform broader AI platform and tooling improvements\nShip internal AI tools into production: Use AI-assisted coding tools to rapidly prototype, gather feedback, iterate, and deploy scalable, production-ready systems used by teams across Klaviyo. Ensure solutions are adopted and deliver real impact.\nAdvance team AI maturity: Help teams move from basic AI usage to more advanced capabilities (e.g., structured workflows, agent orchestration, deeper integrations) \nCollaborate to scale solutions: Work directly with stakeholders day-to-day and alongside teams such as Amplify and GTS to deploy and operationalize AI solutions at scale. \nContribute to a culture of building: Act as a visible example of Klaviyo’s “built different” mindset—taking initiative, experimenting rapidly and delivering tangible results. \n\n \nWhat We’re Looking For\nWe are open to a variety of backgrounds. The most important signal is your ability to build and ship with AI.\nCore Qualifications\n\nAble to work on-site in Boston for the full 1-year program (40 hrs/week) starting on June 22\nDemonstrated experience building something real with AI (e.g., side project, automation, product, tool, or workflow)\nComfort using AI-assisted coding tools to develop and iterate quickly\nWorking knowledge of Python and/or modern scripting/backend tools\nFamiliarity with best in class LLMs, APIs, and basic system integration concepts\nAbility to learn quickly and operate in a fast-paced, ambiguous environment, taking initiative to define and solve problems without waiting for direction\n\nCandidate Profile\n\nCurious, resourceful, and action-oriented with a strong bias toward building\nComfortable figuring things out independently and pushing projects forward\nStrong alignment with Klaviyo’s builder culture: curious generalists motivated by impact and continuous learning\nDoes not require visa sponsorship now or in the future\n\nNice to Have\n\nExperience building agentic AI workflows\nExposure to RAG systems, embeddings, or vector databases\nExperience integrating APIs or working with internal tools/systems\nFamiliarity with cloud platforms (AWS, GCP, Azure)\nBackground can vary across software engineering, IT, or career-switch paths (Computer Science degree not required)\nExposure to frontend or full-stack development\n\n \nWhy This Role Matters\nThis program is designed to unlock a new type of AI builder at Klaviyo—people who can quickly identify problems, build solutions, and drive impact with AI. You’ll help shape how internal teams adopt and scale AI, while gaining hands-on experience with agentic systems, LLM applications, and real-world deployment. \n\nPrivacy Notice – Video & Project Submissions\nAs part of your application for the AI Builder Resident Program, Klaviyo collects the video demonstration and project materials (including README documentation and source code) you submit. We use this information to evaluate your candidacy for the program. Your submission will be reviewed by members of Klaviyo's AI Builder hiring and evaluation committee and will be treated confidentially. For full details on how Klaviyo processes your personal data as a job applicant, please review our Job Applicant Privacy Notice. By submitting your application, you acknowledge that you have read and understood this notice.Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n\nOur salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\nIn addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \nYour recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.Base Pay Range For US Locations:$120,000—$120,000 USDThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\nGet to Know Klaviyo\nWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\nAI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \nBy participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\nKlaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\nIMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\n\nBy clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).","2026-04-18 05:27:48","2026-04-17T19:01:53.000Z",120000,{"jsonldValid":23,"jsonld":26},{"id":95,"slug":96,"title":97,"companyname":98,"companylogo":99,"companyTagline":100,"companyIndustry":101,"city":69,"country":26,"remote":23,"employmentType":102,"department":16,"content_html":103,"content_text":104,"years":19,"createdAt":20,"updatedAtISO":90,"postedAtISO":105,"hasSalary":23,"salaryMin":106,"salaryMax":107,"currency":24,"schema":108},"c82743bca7c57863ff240221561fdbe0ba22029f1dcbbf99cc0c954a7a10bfec","senior-manager-martech-and-ai-transformation-at-zendesk-653e4b1306","Senior Manager, MarTech & AI Transformation","Zendesk","https://logo.clearbit.com/zdsk.co","Experience the power of exceptional service with Zendesk AI.","Software Development",[15],"\u003Ch2>Job Description\u003C/h2>\u003Cp>As a pivotal senior individual contributor, the Senior Marketing Operations Manager, Martech & AI Transformation will architect a modern, intelligent marketing ecosystem. You aren't just managing tools; you are driving the shift from traditional automation to AI-driven orchestration.\u003C/p>\u003Cp>Reporting to the Director of Marketing Operations, you will be the cross-functional lead responsible for Martech cohesion, AI-readiness, and the adoption of high-impact technologies. You will bridge the gap between \"AI-curious\" and \"AI-native,\" piloting cutting-edge tools (GenAI, agentic workflows, predictive modeling) while ensuring our core stack remains secure, integrated, and optimized for revenue.\u003C/p>\u003Ch2>What you’ll be doing\u003C/h2>\u003Cp>Architect an AI-Ready Ecosystem\u003C/p>\u003Cul>\u003Cli>\u003Cp>Define and evolve an organization-level Martech architecture that prioritizes data fluidity and AI accessibility.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lead the Unified Data Layer initiative: ensure our CDP and Data Warehouse are structured to feed LLM-based applications and predictive models accurately.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build and maintain a multi-quarter roadmap that balances legacy stack debt with high-growth AI innovation.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Drive AI Transformation & Rapid Prototyping\u003C/p>\u003Cul>\u003Cli>\u003Cp>Own the AI Sandbox: Design and lead structured proofs-of-concept (POCs) for GenAI use cases, such as automated content localization, autonomous SDR agents, and hyper-personalized journey mapping.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Scale Intelligence: De-risk major technology bets by running pilot programs and successfully transitioning them into full-scale production workflows.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lead Vendor Innovation: Own the evaluation (RFPs, scoring, pilots) of emerging AI vendors, ensuring they meet enterprise standards for security and performance.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Modernize, Audit, and Rationalize the Stack\u003C/p>\u003Cul>\u003Cli>\u003Cp>Conduct regular audits to identify redundancy and capability gaps, producing consolidation recommendations.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Streamline the stack by decommissioning underperforming tools to reallocate budget toward high-impact AI and automation infrastructure.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>AI Governance, Measurement, and Change Management\u003C/p>\u003Cul>\u003Cli>\u003Cp>Define AI Efficiency: Establish KPIs that measure not just conversion lift, but the reduction of manual work and increased speed-to-market.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Codify Governance: Develop the framework for ethical AI use, data privacy, and brand consistency across all automated and generated outputs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Enable the Team: Act as the internal evangelist for AI adoption, creating runbooks, prompt-engineering guides, and integration diagrams to upskill the broader marketing organization.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Strategic Partner & Business Liaison\u003C/p>\u003Cul>\u003Cli>\u003Cp>Align marketing leaders on resources and dependencies; translate technical AI capabilities into business outcomes (e.g., MQL conversion, pipeline velocity).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Facilitate working agreements with IT/CIO to ensure Martech-led AI initiatives align with broader corporate data security policies.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>What you bring to the role\u003C/h2>\u003Cul>\u003Cli>\u003Cp>AI-First Systems Thinker: You look beyond simple integrations to architect cross-functional solutions that leverage machine learning and agentic workflows to simplify decision-making.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Business‑oriented marketer: Solid understanding of the full marketing funnel and how technology, processes, and data drive conversion and pipeline. You can link platform capabilities to tangible business outcomes (lead quality, conversion lift, pipeline contribution).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Technical Translator: The ability to explain complex concepts to non-technical stakeholders in a way that gains buy-in.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Bias for Action: Proven experience driving large, multi-quarter programs from a \"wild idea\" to a measured, scalable business reality.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Data-Obsessed: You don't just \"want data\"; you understand how to structure it for model training and predictive accuracy.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong stakeholder influence: Proven ability to align senior leaders, run workshops, and codify governance that drives adoption.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>Qualifications\u003C/h2>\u003Cp>Must-have\u003C/p>\u003Cul>\u003Cli>\u003Cp>8+ years of professional experience in Marketing Operations, Martech, or RevOps.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Demonstrated AI Experience: Proven track record of operationalizing AI/ML tools - moving beyond basic ChatGPT prompts to building automated, AI-driven workflows within a production environment.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Platform Expertise: Deep familiarity with the classic Martech stack (Salesforce, Marketo/HubSpot, Segment/Adobe RTCDP, GA4) and how they interface with modern AI layers.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Program Management: Experience leading stack rationalization, vendor selection, and large-scale transformation initiatives.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Governance Guru: Solid understanding of data privacy (GDPR/CCPA) and the specific security risks associated with feeding customer data into LLMs.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Nice-to-have\u003C/p>\u003Cul>\u003Cli>\u003Cp>Hands-on experience with Integration/Middleware (Workato, Zapier, Tray.io) to build automated agentic workflows.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with Prompt Engineering, RAG architectures, or scripting (Python/SQL) for data manipulation.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience in a high-growth B2B SaaS environment.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Advanced certifications in Salesforce, Marketo, or specialized AI/Data Science credentials.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>#LI-WO1\u003C/p>The US annualized base salary range for this position is $158,000.00-$238,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.\u003Cp>Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.\u003C/p>\u003Cp>\u003Cb>The intelligent heart of customer experience\u003C/b>\u003C/p>\u003Cp>Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.\u003C/p>\u003Cp>Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.\u003C/p>\u003Cp>As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.\u003C/p>\u003Cp>Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. \u003C/p>\u003Cp>Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.\u003C/p>","Job DescriptionAs a pivotal senior individual contributor, the Senior Marketing Operations Manager, Martech & AI Transformation will architect a modern, intelligent marketing ecosystem. You aren't just managing tools; you are driving the shift from traditional automation to AI-driven orchestration.Reporting to the Director of Marketing Operations, you will be the cross-functional lead responsible for Martech cohesion, AI-readiness, and the adoption of high-impact technologies. You will bridge the gap between \"AI-curious\" and \"AI-native,\" piloting cutting-edge tools (GenAI, agentic workflows, predictive modeling) while ensuring our core stack remains secure, integrated, and optimized for revenue.What you’ll be doingArchitect an AI-Ready EcosystemDefine and evolve an organization-level Martech architecture that prioritizes data fluidity and AI accessibility.Lead the Unified Data Layer initiative: ensure our CDP and Data Warehouse are structured to feed LLM-based applications and predictive models accurately.Build and maintain a multi-quarter roadmap that balances legacy stack debt with high-growth AI innovation.Drive AI Transformation & Rapid PrototypingOwn the AI Sandbox: Design and lead structured proofs-of-concept (POCs) for GenAI use cases, such as automated content localization, autonomous SDR agents, and hyper-personalized journey mapping.Scale Intelligence: De-risk major technology bets by running pilot programs and successfully transitioning them into full-scale production workflows.Lead Vendor Innovation: Own the evaluation (RFPs, scoring, pilots) of emerging AI vendors, ensuring they meet enterprise standards for security and performance.Modernize, Audit, and Rationalize the StackConduct regular audits to identify redundancy and capability gaps, producing consolidation recommendations.Streamline the stack by decommissioning underperforming tools to reallocate budget toward high-impact AI and automation infrastructure.AI Governance, Measurement, and Change ManagementDefine AI Efficiency: Establish KPIs that measure not just conversion lift, but the reduction of manual work and increased speed-to-market.Codify Governance: Develop the framework for ethical AI use, data privacy, and brand consistency across all automated and generated outputs.Enable the Team: Act as the internal evangelist for AI adoption, creating runbooks, prompt-engineering guides, and integration diagrams to upskill the broader marketing organization.Strategic Partner & Business LiaisonAlign marketing leaders on resources and dependencies; translate technical AI capabilities into business outcomes (e.g., MQL conversion, pipeline velocity).Facilitate working agreements with IT/CIO to ensure Martech-led AI initiatives align with broader corporate data security policies.What you bring to the roleAI-First Systems Thinker: You look beyond simple integrations to architect cross-functional solutions that leverage machine learning and agentic workflows to simplify decision-making.Business‑oriented marketer: Solid understanding of the full marketing funnel and how technology, processes, and data drive conversion and pipeline. You can link platform capabilities to tangible business outcomes (lead quality, conversion lift, pipeline contribution).Technical Translator: The ability to explain complex concepts to non-technical stakeholders in a way that gains buy-in.Bias for Action: Proven experience driving large, multi-quarter programs from a \"wild idea\" to a measured, scalable business reality.Data-Obsessed: You don't just \"want data\"; you understand how to structure it for model training and predictive accuracy.Strong stakeholder influence: Proven ability to align senior leaders, run workshops, and codify governance that drives adoption.QualificationsMust-have8+ years of professional experience in Marketing Operations, Martech, or RevOps.Demonstrated AI Experience: Proven track record of operationalizing AI/ML tools - moving beyond basic ChatGPT prompts to building automated, AI-driven workflows within a production environment.Platform Expertise: Deep familiarity with the classic Martech stack (Salesforce, Marketo/HubSpot, Segment/Adobe RTCDP, GA4) and how they interface with modern AI layers.Program Management: Experience leading stack rationalization, vendor selection, and large-scale transformation initiatives.Governance Guru: Solid understanding of data privacy (GDPR/CCPA) and the specific security risks associated with feeding customer data into LLMs.Nice-to-haveHands-on experience with Integration/Middleware (Workato, Zapier, Tray.io) to build automated agentic workflows.Familiarity with Prompt Engineering, RAG architectures, or scripting (Python/SQL) for data manipulation.Experience in a high-growth B2B SaaS environment.Advanced certifications in Salesforce, Marketo, or specialized AI/Data Science credentials.#LI-WO1The US annualized base salary range for this position is $158,000.00-$238,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.","2026-04-18T03:27:48.000Z",158000,238000,{"jsonldValid":23,"jsonld":26},1776647801364]