[{"data":1,"prerenderedAt":131},["ShallowReactive",2],{"$fY0buX6_9BIMoHKoyNGXLWOhV2KiiV4oZmjkt-vKUY5U":3,"$fk4tTAnhkHcvUctN4wNqo1jBXj8fytvfGhG2t9agnqks":28},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":16,"department":18,"content_html":19,"content_text":20,"years":21,"createdAt":22,"updatedAtISO":23,"postedAtISO":24,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":26},"311fb1a212272ed3d9159db0a8717795504231a114357d3594ae033980bcddc2","269ed213d2fbaa004a1364615d92b3abc3451c6acaf80a6a1219640d3833481e","lifecycle-manager-reactivations-all-genders-at-hellofresh-1cf93087eb","Lifecycle Manager, Reactivations (all genders)","HelloFresh","https://cdn.jobboardwise.com/logo/hellofresh.com","We change the way people eat - forever.","Consumer Services","Berlin","Germany",false,[17],"Full-time","Marketing","\u003Ch2>\u003Cstrong>The role\u003C/strong>\u003C/h2>\n\u003Cp>As an Lifecycle Manager for Reactivations, you will be an integral part of HelloFresh's strategy addressing millions of former customers across 17 of our markets and 4 of our brands. You will be responsible for supporting the implementation of customer-centric data-based customer journeys, to help us translate our vision into reality. You will make suggestions and challenge our initiatives looking for effective communications and the health of our channels, while ensuring timely delivery of our execution roadmap.\u003C/p>\n\u003Cp>Collaborating with Product, Marketing and CRM Operations, you will be responsible for translating our roadmap into campaigns, including creative delivery and experiment setups.\u003C/p>\n\u003Cp>Working together with Senior Lifecycle Managers, local markets and central teams, like Marketing Analytics and Pricing, you will help set performance targets for conversions, CAC and ROI, and come up with innovative ideas to use our CRM channels (email, app, SMS, Direct Mail and more) to engage with our former base.\u003C/p>\n\u003Cp>Above all, we are looking for people who will \u003Cstrong>make HelloFresh\u003C/strong> \u003Cstrong>better.\u003C/strong> We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.\u003C/p>\n\u003Ch2>\u003Cstrong>What you’ll do\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Support the development of CRM initiatives to deliver the annual strategic plans for Reactivations\u003C/li>\n\u003Cli>Work cross-functionally with local markets, Pricing & Discount, Marketing Analytics and Product teams to uncover opportunities, refine ideas and map dependencies\u003C/li>\n\u003Cli>Work together with senior peers to make recommendations, set targets and prioritise initiatives to deliver the most impact\u003C/li>\n\u003Cli>Define hypothesis and design experiments to move us in the right direction with confidence\u003C/li>\n\u003Cli>Brief and support the creative development of assets for CRM initiatives\u003C/li>\n\u003Cli>Execute and support the implementation of CRM campaigns, including Direct Mail, Email, Push, SMS and other channels\u003C/li>\n\u003Cli>Work with AI send decisioning models to optimize channel and content selection for these campaigns\u003C/li>\n\u003Cli>Leverage data analysis to evaluate campaign performance and to identify issues and trends\u003C/li>\n\u003Cli>Develop an understanding of our customer base, sharing these insights with the wider Reactivations team and stakeholders\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>What you’ll bring\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>You are passionate about customer-centricity and have experience working with Direct Mail, Email and other CRM channels. Experience with subscriptions models, AI send decisioning and Iterable is a plus. \u003C/li>\n\u003Cli>You use data in your day to day and believe data should be the driving force behind prioritisation and decision making\u003C/li>\n\u003Cli>You are comfortable using both qualitative and quantitative data to validate hypotheses and drive decisions\u003C/li>\n\u003Cli>You have a good eye for creative execution and overall aesthetic for communication channels\u003C/li>\n\u003Cli>You have experience with Experimentation and A/B testing\u003C/li>\n\u003Cli>You are comfortable working with a diverse group of stakeholders\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>What we offer\u003C/strong>\u003C/h2>\n\u003Ch5>\u003Cem>Compensation & Financial Wellbeing\u003C/em>\u003C/h5>\n\u003Cul>\n\u003Cli>You’ll receive a competitive salary package, including a HelloFresh-subsidized pension scheme.\u003C/li>\n\u003Cli>Enjoy savings on your weekly HelloFresh box.\u003C/li>\n\u003Cli>Save with discount schemes with corporate benefits and Vorteile.\u003C/li>\n\u003C/ul>\n\u003Cp>Health & Wellbeing\u003C/p>\n\u003Cul>\n\u003Cli>Support your mental wellbeing with access to platforms like Headspace and Spill.\u003C/li>\n\u003Cli>Stay active with 24/7 office gym access, a discounted Urban Sports Club membership, and other wellbeing resources.\u003C/li>\n\u003C/ul>\n\u003Cp>Flexibility & Work-Life\u003C/p>\n\u003Cul>\n\u003Cli>Balance your life with our flexible hybrid model.\u003C/li>\n\u003Cli>Recharge with sabbatical leave options in addition to standard time off.\u003C/li>\n\u003Cli>Get to work with ease through sustainable travel perks and transportation benefits.\u003C/li>\n\u003C/ul>\n\u003Cp>Career & Development\u003C/p>\n\u003Cul>\n\u003Cli>Embrace \"Learning Never Stops\" with internal training, the HelloFresh Academy, and a dedicated budget for German language courses.\u003C/li>\n\u003C/ul>\n\u003Cp>Culture & Environment\u003C/p>\n\u003Cul>\n\u003Cli>Enjoy tasty in-office meal deals and fresh food options.\u003C/li>\n\u003Cli>We support working families with parent-friendly policies, an in-office kids corner, and an on-site babysitter.\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>Are you up for the challenge?\u003C/strong>\u003C/h2>\n\u003Cp>Please submit your complete application below including your salary expectations and earliest starting date.\u003C/p>\n\u003Cp>After submitting an application our team will review this and get back to you within 5 business days. \u003C/p>","The role As an Lifecycle Manager for Reactivations, you will be an integral part of HelloFresh's strategy addressing millions of former customers across 17 of our markets and 4 of our brands. You will be responsible for supporting the implementation of customer-centric data-based customer journeys, to help us translate our vision into reality. You will make suggestions and challenge our initiatives looking for effective communications and the health of our channels, while ensuring timely delivery of our execution roadmap. Collaborating with Product, Marketing and CRM Operations, you will be responsible for translating our roadmap into campaigns, including creative delivery and experiment setups. Working together with Senior Lifecycle Managers, local markets and central teams, like Marketing Analytics and Pricing, you will help set performance targets for conversions, CAC and ROI, and come up with innovative ideas to use our CRM channels (email, app, SMS, Direct Mail and more) to engage with our former base. Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you. What you’ll do Support the development of CRM initiatives to deliver the annual strategic plans for Reactivations Work cross-functionally with local markets, Pricing & Discount, Marketing Analytics and Product teams to uncover opportunities, refine ideas and map dependencies Work together with senior peers to make recommendations, set targets and prioritise initiatives to deliver the most impact Define hypothesis and design experiments to move us in the right direction with confidence Brief and support the creative development of assets for CRM initiatives Execute and support the implementation of CRM campaigns, including Direct Mail, Email, Push, SMS and other channels Work with AI send decisioning models to optimize channel and content selection for these campaigns Leverage data analysis to evaluate campaign performance and to identify issues and trends Develop an understanding of our customer base, sharing these insights with the wider Reactivations team and stakeholders What you’ll bring You are passionate about customer-centricity and have experience working with Direct Mail, Email and other CRM channels. Experience with subscriptions models, AI send decisioning and Iterable is a plus. You use data in your day to day and believe data should be the driving force behind prioritisation and decision making You are comfortable using both qualitative and quantitative data to validate hypotheses and drive decisions You have a good eye for creative execution and overall aesthetic for communication channels You have experience with Experimentation and A/B testing You are comfortable working with a diverse group of stakeholders What we offer Compensation & Financial Wellbeing You’ll receive a competitive salary package, including a HelloFresh-subsidized pension scheme. Enjoy savings on your weekly HelloFresh box. Save with discount schemes with corporate benefits and Vorteile. Health & Wellbeing Support your mental wellbeing with access to platforms like Headspace and Spill. Stay active with 24/7 office gym access, a discounted Urban Sports Club membership, and other wellbeing resources. Flexibility & Work-Life Balance your life with our flexible hybrid model. Recharge with sabbatical leave options in addition to standard time off. Get to work with ease through sustainable travel perks and transportation benefits. Career & Development Embrace \"Learning Never Stops\" with internal training, the HelloFresh Academy, and a dedicated budget for German language courses. Culture & Environment Enjoy tasty in-office meal deals and fresh food options. We support working families with parent-friendly policies, an in-office kids corner, and an on-site babysitter. Are you up for the challenge? Please submit your complete application below including your salary expectations and earliest starting date. After submitting an application our team will review this and get back to you within 5 business days.",0,1792516970000,"2026-10-20 19:25:07","2026-10-20T10:40:03-04:00","EUR",{"jsonldValid":15,"jsonld":27},"",{"jobs":29},[30,42,57,75,95,114],{"id":31,"applyToken":32,"slug":33,"title":34,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":35,"department":18,"content_html":36,"content_text":37,"years":21,"createdAt":38,"updatedAtISO":39,"postedAtISO":40,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":41},"ad4088b375e8eca6a057864001e77c1f28f3e3da2e7392f2e8fb8ffac6a28029","5e59a0af1c16cbf39539b5056492ad887458e06abe2ea6f6d404cf31d21a2e73","senior-crm-manager-transformation-all-genders-at-hellofresh-f8e7a97e83","Senior CRM Manager - Transformation (all genders)",[17],"\u003Ch2>\u003Cstrong>The role\u003C/strong>\u003C/h2>\n\u003Cp>We are looking for a \u003Cem>Senior CRM Manager - Transformation \u003C/em>to make CRM Self-Service at HelloFresh a reality.\u003C/p>\n\u003Cp>Our central \u003Cem>Growth \u003C/em>function has a clear vision: Enabling our local marketing and product teams to reach our customers directly, via push notifications, in-app messaging and emails. For this to work in an efficient and customer-centric way, the right guardrails, tools and knowledge need to be in place.\u003C/p>\n\u003Cp>Your first mission is to design, launch and scale our CRM self-service model. You’ll do this hand in hand with our CreativeTech squad (Product and Engineering), who are building the future CRM environment in an AI-native way. You’ll work closely with the squad, and potentially be embedded in it. You’ll be the voice of CRM and of our internal users, helping define what this environment needs to look like so teams can send communications safely and independently.\u003C/p>\n\u003Cp>This is 0-to-1 work in a highly ambiguous space where no one has been before: no playbook, no rules. AI and LLMs change fast and often, so you’ll think about what we need in the future, even if today’s models aren’t ready yet, and be prepared for when they catch up. The learning curve will be steep, but you’ll climb it on the go, together with the team. Our goal: protect our environment from the agents, and protect the agents from our environment. \u003C/p>\n\u003Cp>From there, your focus will follow where CRM needs it most. You’ll take on further transformation projects, so this role is for someone who enjoys building something new and then moving on to the next challenge.\u003C/p>\n\u003Cp>Above all, we are looking for people who will \u003Cstrong>make HelloFresh\u003C/strong> \u003Cstrong>better.\u003C/strong> We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.\u003C/p>\n\u003Ch2>\u003Cstrong>What you’ll do\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>\u003Cstrong>Lead the self-service rollout:\u003C/strong> Take end-to-end ownership of the programme, from framing the scope and aligning stakeholders to launching and tracking adoption\u003C/li>\n\u003Cli>\u003Cstrong>Shape the future CRM platform:\u003C/strong> Collaborate with Product and Engineering to define how our agentic CRM environment should work, bringing in the needs of users and helping prioritise what gets built next \u003C/li>\n\u003Cli>\u003Cstrong>Steer CRM Agents: \u003C/strong>Build the skills and context agents need to create campaigns reliably, on brand and within our guardrails \u003C/li>\n\u003Cli>\u003Cstrong>Build frameworks and playbooks:\u003C/strong> Develop the documentation, training and processes that let teams send safely without central support\u003C/li>\n\u003Cli>\u003Cstrong>Enable the teams:\u003C/strong> Design and run user centric training and onboarding for local marketing and product teams, and turn user feedback into improvements\u003C/li>\n\u003Cli>\u003Cstrong>Make performance visible:\u003C/strong> Define and create reportings to measure success\u003C/li>\n\u003Cli>\u003Cstrong>Scale what works:\u003C/strong> Identify new use cases to move to self-service and manage each transition end to end\u003C/li>\n\u003Cli>\u003Cstrong>Drive the next CRM initiatives: \u003C/strong>Once self-service is established, take ownership of further cross-functional projects that make our CRM team more scalable and efficient\u003C/li>\n\u003Cli>\u003Cstrong>Modernize processes with AI:\u003C/strong> Collaborate with the CreativeTech squad and CRM Operations to adapt AI use cases within our CRM workflows \u003C/li>\n\u003Cli>\u003Cstrong>Influence the CRM product roadmap: \u003C/strong>Collaborate with Product and Engineering to shape the future CRM platform, bringing in the needs of users and helping prioritise what gets built next\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>What you’ll bring\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Strong project or programme management skills, with experience driving complex initiatives across many cross-functional stakeholders, including Tech, Product and local teams\u003C/li>\n\u003Cli>Experience working in or closely with product and engineering teams, ideally in agile or sprint-based ways of working\u003C/li>\n\u003Cli>Experience applying AI to real workflows, such as automating processes, creating content or analysing data, and the ability to help non-technical colleagues do the same \u003C/li>\n\u003Cli>Solid CRM operations experience (4+ years): you have built and sent campaigns on at least one major CRM platform (ideally Iterable)  and know how things can go wrong\u003C/li>\n\u003Cli>Experience training non-specialist users and explaining technical topics in plain language\u003C/li>\n\u003Cli>A natural instinct for documentation, process design and knowledge sharing\u003C/li>\n\u003Cli>A detail-oriented approach to governance: you spot risks before they become incidents\u003C/li>\n\u003Cli>Comfort with ambiguity and changing priorities: you can switch between projects and build structure where none exists yet\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>What we offer\u003C/strong>\u003C/h2>\n\u003Cp>Compensation & Financial Wellbeing\u003C/p>\n\u003Cul>\n\u003Cli>You’ll receive a competitive salary package, including a HelloFresh-subsidized pension scheme.\u003C/li>\n\u003Cli>Enjoy savings on your weekly HelloFresh box.\u003C/li>\n\u003Cli>Save with discount schemes with corporate benefits and Vorteile.\u003C/li>\n\u003C/ul>\n\u003Cp>Health & Wellbeing\u003C/p>\n\u003Cul>\n\u003Cli>Support your mental wellbeing with access to platforms like Headspace and Spill.\u003C/li>\n\u003Cli>Stay active with 24/7 office gym access, a discounted Urban Sports Club membership, and other wellbeing resources.\u003C/li>\n\u003C/ul>\n\u003Cp>Flexibility & Work-Life\u003C/p>\n\u003Cul>\n\u003Cli>Balance your life with our flexible hybrid model.\u003C/li>\n\u003Cli>Recharge with sabbatical leave options in addition to standard time off.\u003C/li>\n\u003Cli>Get to work with ease through sustainable travel perks and transportation benefits.\u003C/li>\n\u003C/ul>\n\u003Cp>Career & Development\u003C/p>\n\u003Cul>\n\u003Cli>Embrace \"Learning Never Stops\" with internal training, the HelloFresh Academy, and a dedicated budget for German language courses.\u003C/li>\n\u003C/ul>\n\u003Cp>Culture & Environment\u003C/p>\n\u003Cul>\n\u003Cli>Enjoy tasty in-office meal deals and fresh food options.\u003C/li>\n\u003Cli>We support working families with parent-friendly policies, an in-office kids corner, and an on-site babysitter.\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>Are you up for the challenge?\u003C/strong>\u003C/h2>\n\u003Cp>Please submit your complete application below including your salary expectations and earliest starting date.\u003C/p>\n\u003Cp>After submitting an application our team will review this and get back to you within 5 business days. \u003C/p>","The role We are looking for a Senior CRM Manager - Transformation to make CRM Self-Service at HelloFresh a reality. Our central Growth function has a clear vision: Enabling our local marketing and product teams to reach our customers directly, via push notifications, in-app messaging and emails. For this to work in an efficient and customer-centric way, the right guardrails, tools and knowledge need to be in place. Your first mission is to design, launch and scale our CRM self-service model. You’ll do this hand in hand with our CreativeTech squad (Product and Engineering), who are building the future CRM environment in an AI-native way. You’ll work closely with the squad, and potentially be embedded in it. You’ll be the voice of CRM and of our internal users, helping define what this environment needs to look like so teams can send communications safely and independently. This is 0-to-1 work in a highly ambiguous space where no one has been before: no playbook, no rules. AI and LLMs change fast and often, so you’ll think about what we need in the future, even if today’s models aren’t ready yet, and be prepared for when they catch up. The learning curve will be steep, but you’ll climb it on the go, together with the team. Our goal: protect our environment from the agents, and protect the agents from our environment. From there, your focus will follow where CRM needs it most. You’ll take on further transformation projects, so this role is for someone who enjoys building something new and then moving on to the next challenge. Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you. What you’ll do Lead the self-service rollout: Take end-to-end ownership of the programme, from framing the scope and aligning stakeholders to launching and tracking adoption Shape the future CRM platform: Collaborate with Product and Engineering to define how our agentic CRM environment should work, bringing in the needs of users and helping prioritise what gets built next Steer CRM Agents: Build the skills and context agents need to create campaigns reliably, on brand and within our guardrails Build frameworks and playbooks: Develop the documentation, training and processes that let teams send safely without central support Enable the teams: Design and run user centric training and onboarding for local marketing and product teams, and turn user feedback into improvements Make performance visible: Define and create reportings to measure success Scale what works: Identify new use cases to move to self-service and manage each transition end to end Drive the next CRM initiatives: Once self-service is established, take ownership of further cross-functional projects that make our CRM team more scalable and efficient Modernize processes with AI: Collaborate with the CreativeTech squad and CRM Operations to adapt AI use cases within our CRM workflows Influence the CRM product roadmap: Collaborate with Product and Engineering to shape the future CRM platform, bringing in the needs of users and helping prioritise what gets built next What you’ll bring Strong project or programme management skills, with experience driving complex initiatives across many cross-functional stakeholders, including Tech, Product and local teams Experience working in or closely with product and engineering teams, ideally in agile or sprint-based ways of working Experience applying AI to real workflows, such as automating processes, creating content or analysing data, and the ability to help non-technical colleagues do the same Solid CRM operations experience (4+ years): you have built and sent campaigns on at least one major CRM platform (ideally Iterable) and know how things can go wrong Experience training non-specialist users and explaining technical topics in plain language A natural instinct for documentation, process design and knowledge sharing A detail-oriented approach to governance: you spot risks before they become incidents Comfort with ambiguity and changing priorities: you can switch between projects and build structure where none exists yet What we offer Compensation & Financial Wellbeing You’ll receive a competitive salary package, including a HelloFresh-subsidized pension scheme. Enjoy savings on your weekly HelloFresh box. Save with discount schemes with corporate benefits and Vorteile. Health & Wellbeing Support your mental wellbeing with access to platforms like Headspace and Spill. Stay active with 24/7 office gym access, a discounted Urban Sports Club membership, and other wellbeing resources. Flexibility & Work-Life Balance your life with our flexible hybrid model. Recharge with sabbatical leave options in addition to standard time off. Get to work with ease through sustainable travel perks and transportation benefits. Career & Development Embrace \"Learning Never Stops\" with internal training, the HelloFresh Academy, and a dedicated budget for German language courses. Culture & Environment Enjoy tasty in-office meal deals and fresh food options. We support working families with parent-friendly policies, an in-office kids corner, and an on-site babysitter. Are you up for the challenge? Please submit your complete application below including your salary expectations and earliest starting date. After submitting an application our team will review this and get back to you within 5 business days.",1791589437000,"2026-10-15 17:25:34","2026-10-15T10:25:23-04:00",{"jsonldValid":15,"jsonld":27},{"id":43,"applyToken":44,"slug":45,"title":46,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":47,"country":48,"remote":15,"employmentType":49,"department":18,"content_html":50,"content_text":51,"years":21,"createdAt":52,"updatedAtISO":53,"postedAtISO":54,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":55,"schema":56},"8dd84558dafb16992779ff79b5d4a8622fb8781e8adbac0f7046311947705997","b60ab7202f126bd5911c1ffd11efcfc9f3e7abdc7bf9ebd35a303b3825868cad","brand-marketing-associate-at-hellofresh-43dd4bf8b1","Brand Marketing Associate","Sydney","Australia",[17],"\u003Ch2>\u003Cstrong>Job Description\u003C/strong>\u003C/h2>\n\u003Cp>Reporting to the Associate Director of Brand & Communications (Meal Kits ANZ) based in Chippendale, we’re looking for a hands-on Brand Marketing Associate to join the Meal Kits ANZ team. You’ll work closely with the Brand Management,Product and Growth teams to help execute an exciting consumer GTM, bringing energy, organisation and strong creative instincts to a fast-moving environment.\u003C/p>\n\u003Cp>As an enthusiastic, hands-on marketer, you will bring creative energy, strong organization, and a proactive mindset to a fast-moving environment. You’ll be writing copy, delivering creative assets and CRM, managing projects and keeping multiple workstreams moving at once.\u003Cbr>\u003Cbr>In this role, you’ll work across a variety of initiatives, crafting copy, delivering creative assets and CRM campaigns, managing projects, and  you’ll work closely with local Brand Managers and the broader brand team.\u003C/p>\n\u003Cp>\u003Cstrong>You will…\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Support the execution of the consumer GTM, working with Brand Management and Product teams to deliver a series of marketing tactics including partnerships, sponsorships, ATL campaigns and the product marketing calendar. This includes, coordinating marketing inputs across Brand, Partnerships and Growth to support an accurate, cohesive and engaging menu UX, including label and tag creation and asset quality assurance. Ensure all assets are correct and delivered on time, in full and to the required standard.\u003C/li>\n\u003Cli>Develop compelling, on-brand copy for brand marketing activities — from product positioning and communication plans to emails, paid advertising, landing pages and flyers.\u003C/li>\n\u003Cli>Support the delivery of the CRM program, providing copy and content that communicates brand and product messages and campaigns. Work with global channel leads and the studio team to complete asset delivery and inputs on time. CRM experience is highly desirable, particularly hands-on experience building and delivering customer communications through Iterable or a comparable CRM platform.\u003C/li>\n\u003Cli>Support the delivery of the merchandising calendar, coordinating across teams to ensure execution stays on track.\u003C/li>\n\u003Cli>Support our organic social channels - creating content aligned to marketing objectives and jumping on topical moments to drive relevance and impact for our brands.\u003C/li>\n\u003Cli>Write, proof and edit copy and branded collateral across all channels, making suggestions in line with brand guidelines.\u003C/li>\n\u003Cli>Manage the copy request pipeline, keeping the workflow on track and copy delivered on time.\u003C/li>\n\u003Cli>Work closely with brand, growth, culinary, design and product teams to create engaging content aligned to the HelloFresh Group brand strategy, incorporating global content initiatives.\u003C/li>\n\u003Cli>The role will support the development and delivery of creative assets, collaborating closely with local stakeholders, designers and our global teams in Berlin. This includes coordinating Jira workflows and managing high-volume creative requests through to completion, helping the wider team deliver efficiently and consistently.\u003C/li>\n\u003Cli>Support the activation of live events.\u003C/li>\n\u003Cli>Coordinate getting product boxes to influencers for campaign launches.\u003C/li>\n\u003Cli>Source prizes and competition rewards for customers, and organise the delivery of prizes.\u003C/li>\n\u003Cli>Support PR and brand shoot logistics and production as needed.\u003C/li>\n\u003Cli>Provide cover and support across the broader Ready-to-Eat brand portfolio as required.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>You have/are…\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Strong copywriting skills, with the ability to write across multiple channels and formats.\u003C/li>\n\u003Cli>Solid project management skills, you can coordinate across teams, juggle multiple workstreams and keep things on time.\u003C/li>\n\u003Cli>Ability to work with designers on delivering creative.\u003C/li>\n\u003Cli>Keen attention to detail and a can-do attitude.\u003C/li>\n\u003Cli>Experience in brand or digital marketing, ideally in a fast-paced consumer environment.\u003C/li>\n\u003Cli>Comfort working with local and global stakeholders.\u003C/li>\n\u003Cli>Flexibility and the ability to prioritise under pressure.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What you’ll get in return… \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>The chance to have a significant impact in a leading global food technology company\u003C/li>\n\u003Cli>Flexible working arrangements \u003C/li>\n\u003Cli>Egoless environment, constant learning with room for personal growth\u003C/li>\n\u003Cli>Free access to Headspace\u003C/li>\n\u003Cli>Internal learning & development \u003C/li>\n\u003Cli>A diverse and vibrant international environment, with offices in 18 countries\u003C/li>\n\u003Cli>Company discount - 70% off HelloFresh & 40% off Youfoodz\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Start Date: \u003C/strong>Immediately available - Can wait a notice period\u003C/p>\n\u003Cp>\u003Cstrong>Duration: \u003C/strong>Permanent full time role. You must have the right to work full-time in Australia/New Zealand\u003C/p>\n\u003Cp>\u003Cstrong>Location: \u003C/strong>Chippendale Head Office - hybrid working environment \u003C/p>\n\u003Cp>\u003Cstrong>Salary: \u003C/strong>Competitive salary & employee benefits\u003C/p>\n\u003Cp>(( #LI-Hybrid))\u003C/p>","Job Description Reporting to the Associate Director of Brand & Communications (Meal Kits ANZ) based in Chippendale, we’re looking for a hands-on Brand Marketing Associate to join the Meal Kits ANZ team. You’ll work closely with the Brand Management,Product and Growth teams to help execute an exciting consumer GTM, bringing energy, organisation and strong creative instincts to a fast-moving environment. As an enthusiastic, hands-on marketer, you will bring creative energy, strong organization, and a proactive mindset to a fast-moving environment. You’ll be writing copy, delivering creative assets and CRM, managing projects and keeping multiple workstreams moving at once. In this role, you’ll work across a variety of initiatives, crafting copy, delivering creative assets and CRM campaigns, managing projects, and you’ll work closely with local Brand Managers and the broader brand team. You will… Support the execution of the consumer GTM, working with Brand Management and Product teams to deliver a series of marketing tactics including partnerships, sponsorships, ATL campaigns and the product marketing calendar. This includes, coordinating marketing inputs across Brand, Partnerships and Growth to support an accurate, cohesive and engaging menu UX, including label and tag creation and asset quality assurance. Ensure all assets are correct and delivered on time, in full and to the required standard. Develop compelling, on-brand copy for brand marketing activities — from product positioning and communication plans to emails, paid advertising, landing pages and flyers. Support the delivery of the CRM program, providing copy and content that communicates brand and product messages and campaigns. Work with global channel leads and the studio team to complete asset delivery and inputs on time. CRM experience is highly desirable, particularly hands-on experience building and delivering customer communications through Iterable or a comparable CRM platform. Support the delivery of the merchandising calendar, coordinating across teams to ensure execution stays on track. Support our organic social channels - creating content aligned to marketing objectives and jumping on topical moments to drive relevance and impact for our brands. Write, proof and edit copy and branded collateral across all channels, making suggestions in line with brand guidelines. Manage the copy request pipeline, keeping the workflow on track and copy delivered on time. Work closely with brand, growth, culinary, design and product teams to create engaging content aligned to the HelloFresh Group brand strategy, incorporating global content initiatives. The role will support the development and delivery of creative assets, collaborating closely with local stakeholders, designers and our global teams in Berlin. This includes coordinating Jira workflows and managing high-volume creative requests through to completion, helping the wider team deliver efficiently and consistently. Support the activation of live events. Coordinate getting product boxes to influencers for campaign launches. Source prizes and competition rewards for customers, and organise the delivery of prizes. Support PR and brand shoot logistics and production as needed. Provide cover and support across the broader Ready-to-Eat brand portfolio as required. You have/are… Strong copywriting skills, with the ability to write across multiple channels and formats. Solid project management skills, you can coordinate across teams, juggle multiple workstreams and keep things on time. Ability to work with designers on delivering creative. Keen attention to detail and a can-do attitude. Experience in brand or digital marketing, ideally in a fast-paced consumer environment. Comfort working with local and global stakeholders. Flexibility and the ability to prioritise under pressure. What you’ll get in return… The chance to have a significant impact in a leading global food technology company Flexible working arrangements Egoless environment, constant learning with room for personal growth Free access to Headspace Internal learning & development A diverse and vibrant international environment, with offices in 18 countries Company discount - 70% off HelloFresh & 40% off Youfoodz Start Date: Immediately available - Can wait a notice period Duration: Permanent full time role. You must have the right to work full-time in Australia/New Zealand Location: Chippendale Head Office - hybrid working environment Salary: Competitive salary & employee benefits (( #LI-Hybrid))",1791386596000,"2026-10-15 17:25:08","2026-10-15T10:25:22-04:00","AUD",{"jsonldValid":15,"jsonld":27},{"id":58,"applyToken":59,"slug":60,"title":61,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":62,"country":63,"remote":15,"employmentType":64,"department":65,"content_html":66,"content_text":67,"years":21,"createdAt":68,"updatedAtISO":69,"postedAtISO":70,"hasSalary":15,"salaryMin":71,"salaryMax":72,"currency":73,"schema":74},"6587ee06337e4c85ddc3914cab1f60b3510fe78bb1d122dfa85bb58c6dac5256","3ec652c92b563a254bc19bb72f2460f8a8771d53011f426001628cd262bae461","senior-director-global-partnerships-at-hellofresh-f0edacf4e6","Senior Director, Global Partnerships","New York","United States",[17],"Other","\u003Cp>We are seeking an outstanding Senior Director of Global Partnerships to lead our affiliate, strategic partnerships, and business development functions across the HelloFresh Group. This is a senior commercial role with global scope and a clear US anchor — responsible for driving high-quality, incremental customer acquisition through performance partnerships, loyalty and brand collaborations, gift-with-purchase programs (brand partnerships where a partner's product ships to customers at subscription milestones), post-transaction and publisher channels, and new acquisition BD. You'll lead a team of functional leaders across four pillars and partner closely with senior leadership to shape the overall commercial partnerships strategy.\u003C/p>\n\u003Cp>\u003Cstrong>You will...\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Build and scale the Global Partnerships division across four functional areas — US affiliate management, global partnership enablement, strategic and corporate partnerships, and business development for emerging acquisition channels\u003C/li>\n\u003Cli>Evolve the US affiliate portfolio through a period of active diversification: reducing reliance on legacy demand channels, testing new partner models, and recruiting the next generation of affiliate and post-transaction partners, while managing global accounts with meaningful US presence\u003C/li>\n\u003Cli>Build Gift-with-Purchase (GwP) into a repeatable, multi-market program with consumer brands across categories like kitchenware, wellness, and lifestyle — standing up scoped playbooks, a rolling calendar of committed partners, and clear cross-functional ownership across markets\u003C/li>\n\u003Cli>Stand up scalable loyalty earn/burn integrations with airline and rewards programs, and build the frameworks needed to globalize partnership opportunities that originate in local markets\u003C/li>\n\u003Cli>Rebuild and scale post-transaction, cashback, and publisher partnerships with a clear focus on profitability as the channel matures\u003C/li>\n\u003Cli>Build the acquisition BD function from the ground up: a sourcing and scoring engine, a scalable partner pipeline, and brand referral collaborations across categories such as health & wellness, fintech, and offer/deal platforms\u003C/li>\n\u003Cli>Build and lead a high-performing team of functional leaders, with a focus on talent development, accountability, and a results-driven culture\u003C/li>\n\u003Cli>Establish the technology and measurement foundation for the group: partner integrations, a single source of truth for partnership data, and incrementality/MMM frameworks to validate ROI\u003C/li>\n\u003Cli>Be the quarterback for your business: partner across Marketing, Finance, Product, and Operations to ensure shared vision, alignment, and delivery against group-wide growth goals\u003C/li>\n\u003Cli>Provide integrated partner and market insights to the leadership team to inform broader company-wide strategy\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>You have...\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>12+ years of professional experience, including 8+ years in affiliate marketing, partnerships, or business development, and 5+ years in senior leadership positions\u003C/li>\n\u003Cli>A track record managing multi-channel partnership portfolios at scale — affiliate networks, loyalty programs, co-branded or referral deals, post-transaction, publisher partnerships, or equivalent\u003C/li>\n\u003Cli>Demonstrated experience building and leading high-performing teams of functional specialists across multiple disciplines\u003C/li>\n\u003Cli>P&L ownership with a highly data-driven approach to target-setting, budget management, and performance communication to senior leadership\u003C/li>\n\u003Cli>Commercial fluency: comfortable structuring partnership economics, building business cases, and influencing cross-functional stakeholders\u003C/li>\n\u003Cli>Strong and proven external relationship skills — experienced building and sustaining partnerships with complex, multi-stakeholder, enterprise-level counterparts\u003C/li>\n\u003Cli>Familiarity with the partnership tech stack: affiliate platforms (Impact, CJ, Partnerize, or equivalent), CRM (HubSpot preferred), and measurement tools\u003C/li>\n\u003Cli>A global mindset with the ability to balance US execution priorities against a multi-market operating model\u003C/li>\n\u003Cli>Evidence of fast career trajectory, high ownership, and experience building new commercial capabilities — from scratch or through a period of significant expansion\u003C/li>\n\u003Cli>Ability to work in an entrepreneurial, fast-paced and dynamic environment\u003C/li>\n\u003Cli>Excellent verbal, written and interpersonal communication skills\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>You’ll get… \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Competitive salary, 401k with company match that vests immediately upon participation\u003C/li>\n\u003Cli>Generous PTO, including sabbatical, and parental leave of up to 16 weeks\u003C/li>\n\u003Cli>Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment\u003C/li>\n\u003Cli>Tuition reimbursement for continuing education (upon 2 years of service)\u003C/li>\n\u003Cli>Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   \u003C/li>\n\u003Cli>Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+\u003C/li>\n\u003Cli>Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain\u003C/li>\n\u003C/ul>\n\u003Cp>This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.\u003C/p>\u003Cp>New York Pay Range\u003C/p>\u003Cp>$192,533—$253,890 USD\u003C/p>","We are seeking an outstanding Senior Director of Global Partnerships to lead our affiliate, strategic partnerships, and business development functions across the HelloFresh Group. This is a senior commercial role with global scope and a clear US anchor — responsible for driving high-quality, incremental customer acquisition through performance partnerships, loyalty and brand collaborations, gift-with-purchase programs (brand partnerships where a partner's product ships to customers at subscription milestones), post-transaction and publisher channels, and new acquisition BD. You'll lead a team of functional leaders across four pillars and partner closely with senior leadership to shape the overall commercial partnerships strategy. You will... Build and scale the Global Partnerships division across four functional areas — US affiliate management, global partnership enablement, strategic and corporate partnerships, and business development for emerging acquisition channels Evolve the US affiliate portfolio through a period of active diversification: reducing reliance on legacy demand channels, testing new partner models, and recruiting the next generation of affiliate and post-transaction partners, while managing global accounts with meaningful US presence Build Gift-with-Purchase (GwP) into a repeatable, multi-market program with consumer brands across categories like kitchenware, wellness, and lifestyle — standing up scoped playbooks, a rolling calendar of committed partners, and clear cross-functional ownership across markets Stand up scalable loyalty earn/burn integrations with airline and rewards programs, and build the frameworks needed to globalize partnership opportunities that originate in local markets Rebuild and scale post-transaction, cashback, and publisher partnerships with a clear focus on profitability as the channel matures Build the acquisition BD function from the ground up: a sourcing and scoring engine, a scalable partner pipeline, and brand referral collaborations across categories such as health & wellness, fintech, and offer/deal platforms Build and lead a high-performing team of functional leaders, with a focus on talent development, accountability, and a results-driven culture Establish the technology and measurement foundation for the group: partner integrations, a single source of truth for partnership data, and incrementality/MMM frameworks to validate ROI Be the quarterback for your business: partner across Marketing, Finance, Product, and Operations to ensure shared vision, alignment, and delivery against group-wide growth goals Provide integrated partner and market insights to the leadership team to inform broader company-wide strategy You have... 12+ years of professional experience, including 8+ years in affiliate marketing, partnerships, or business development, and 5+ years in senior leadership positions A track record managing multi-channel partnership portfolios at scale — affiliate networks, loyalty programs, co-branded or referral deals, post-transaction, publisher partnerships, or equivalent Demonstrated experience building and leading high-performing teams of functional specialists across multiple disciplines P&L ownership with a highly data-driven approach to target-setting, budget management, and performance communication to senior leadership Commercial fluency: comfortable structuring partnership economics, building business cases, and influencing cross-functional stakeholders Strong and proven external relationship skills — experienced building and sustaining partnerships with complex, multi-stakeholder, enterprise-level counterparts Familiarity with the partnership tech stack: affiliate platforms (Impact, CJ, Partnerize, or equivalent), CRM (HubSpot preferred), and measurement tools A global mindset with the ability to balance US execution priorities against a multi-market operating model Evidence of fast career trajectory, high ownership, and experience building new commercial capabilities — from scratch or through a period of significant expansion Ability to work in an entrepreneurial, fast-paced and dynamic environment Excellent verbal, written and interpersonal communication skills You’ll get… Competitive salary, 401k with company match that vests immediately upon participation Generous PTO, including sabbatical, and parental leave of up to 16 weeks Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment Tuition reimbursement for continuing education (upon 2 years of service) Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_) Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+ Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors. New York Pay Range $192,533—$253,890 USD",1788795006000,"2026-10-19 22:44:37","2026-10-19T15:31:17-04:00",192533,253890,"USD",{"jsonldValid":15,"jsonld":27},{"id":76,"applyToken":77,"slug":78,"title":79,"companyname":80,"companylogo":81,"companyTagline":82,"companyIndustry":83,"city":84,"country":85,"remote":86,"employmentType":87,"department":88,"content_html":89,"content_text":90,"years":21,"createdAt":91,"updatedAtISO":92,"postedAtISO":93,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":73,"schema":94},"c99bdb6501f4e52396f20444f0ab8a943fbbdccfdbc729a8326b5c0fb21e8957","03faedb85c9901fdb18e681697d78e5ff22b7a38f9a34e9974285708005093cf","sr-customer-success-manager-government-at-propelus-2a2da18724","Sr. Customer Success Manager - Government","Propelus","https://cdn.jobboardwise.com/logo/propelus.com","Powering Professionals","Software Development","Remote - US","- Us",true,[17],"Customer Success","\u003Cp>Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem.\u003C/p>\u003Cp>As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce.\u003C/p>\u003Cp>The \u003Cstrong>Senior Customer Success Manager (Government) \u003C/strong>is a strategic role designed for an expert navigator of the public sector where your work will make an a huge difference in nurses. You will act as the primary, strategic partner for our most complex clients, including \u003Cu>government regulatory boards\u003C/u>, \u003Cu>regulators, departments of health\u003C/u>, \u003Cu>state agencies, and associations\u003C/u>. This will require creating the tactics and adapting your approach to match the needs and goals of your stakeholders. \u003C/p>\u003Cp>Success is defined by how effectively our technology supports the mission-critical mandates of public safety and professional integrity. You will take\u003Cu> end-to-end ownership of the customer lifecycle\u003C/u>, align our platform with agency missions, drive measurable compliance outcomes, and ensure sustained value realization across your portfolio..\u003C/p>\u003Cp>\u003Cstrong>What You’ll Do\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Strategic Relationship Management:\u003C/strong> Serve as the primary owner for a portfolio of government regulatory boards and state agencies\u003Cu>, building trusted relationships with Executive Directors and state officials \u003C/u>to ensure long-term stability.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Mission-Aligned Strategy:\u003C/strong> Develop the plans that align our technology with the specific agency mandates, Department of Health regulations, and public-sector risk management priorities.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Regulatory Enablement:\u003C/strong> Lead customized training programs that empower staff within regulators and associations to fully utilize the platform for audit readiness and governance excellence.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Health & Usage Monitoring:\u003C/strong> Take \u003Cu>end-to-end ownership of monitoring engagement \u003C/u>metrics, translating data into \"State of the Agency\" insights that demonstrate sustained value and support long-term retention, and identify any potential problems that our solutions will help avoid. \u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Complex Issue Triage:\u003C/strong> Act as \u003Cu>the lead problem-solver \u003C/u>for \u003Cu>complex account hurdles\u003C/u>, collaborating with internal product and government affairs teams, navigating the unique requirements of the ever changing government landscape.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Business Reviews:\u003C/strong> Conduct high-level strategic reviews to assess progress, identifying opportunities to deepen the partnership and improve compliance outcomes for regulators and boards.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>We'd Love It If You Had: \u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>SaaS Government Expertise:\u003C/strong> 5+ years of B2B SaaS Customer Success or Account Management experience \u003C/p>\u003C/li>\u003Cli>\u003Cp>Direct experience with healthcare compliance, state departments of health, or professional licensing is strongly preferred\u003C/p>\u003C/li>\u003Cli>\u003Cp>A self-sufficient professional who thrives in a remote environment\u003C/p>\u003C/li>\u003Cli>\u003Cp>Exceptional ability to communicate with non-technical government leaders. \u003C/p>\u003C/li>\u003Cli>\u003Cp>A problem-solver who can i\u003Cu>dentify a potential churn risk a year in advance\u003C/u> and\u003Cu> build the strategic rapport\u003C/u> necessary to save the relationship.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>It Would Be Great If You Had: \u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Experience mentioning team members and external stakeholders \u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with Gainsight and HubSpot and Omni\u003C/p>\u003C/li>\u003Cli>\u003Cp>Comfortably with change and ability to navigate from one priority to the next seamlessly, without finalized playbooks to help direct your approach\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cem>If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in healthcare and are focused on hiring individuals with unique backgrounds, perspectives, and experiences to support us in doing good, what’s human, and making a difference.\u003C/em>\u003C/p>\u003Ch2>\u003Cstrong>Benefits and Perks for Propelus Employees \u003C/strong>\u003C/h2>\u003Cp>\u003Cstrong>US Employees:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Health Insurance: \u003C/strong>We cover up to \u003Cstrong>100% of the premium\u003C/strong> for employee medical insurance. Plans for spouses and children are made affordable through Propelus’ generous contribution\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Generous PTO:\u003C/strong>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>401K\u003C/strong> with company matching, as well as financial planning education and resources.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Lifestyle Spending Account (LSA):\u003C/strong> We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door. Think of it as a bonus for the expenses and experiences you value most.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Employee Assistance Programs: \u003C/strong>provides \u003Cstrong>24/7/365 support\u003C/strong> by phone and online — family clinical counseling, legal & financial services, plus child and elder care referrals.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Carrot Fertility & Hormonal Support: \u003C/strong>Inclusive hormonal health, fertility, and family-building benefits with \u003Cstrong>funds toward eligible care\u003C/strong>.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Beyond Med: \u003C/strong>A licensed \u003Cstrong>discount plan organization (DPO)\u003C/strong> giving you access to elective care like acupuncture, dermatology, fertility, GLP-1, and more — at discounted rates.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Spot Pet Insurance: \u003C/strong>A financial safety net for your furry family. Get reimbursed for emergencies, lab fees, behavior, x-rays, surgeries, cancer, and more.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>LATAM (Costa Rica and Colombia) Employees:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Your health is our top priority! We cover 100% of employee health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Propelus Flex Club\u003C/strong>: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team. (Details are country specific)\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Generous PTO: \u003C/strong>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Benefits and Perks for ALL Propelus employees include but are not limited to:\u003C/strong>\u003C/p>\u003Cp>A remote first company, global and distributed, with two office locations for those nearby who want a change of scenery.\u003C/p>\u003Cul>\u003Cli>\u003Cp>Employees celebrating their 10 and 20 year work anniversary are eligible to take a trip sponsored by Propelus within one year of their 10th and 20th anniversary date.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Professional development allowance to help you grow in the ways that mean the most to you.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Check us out for yourself at our careers page or our Propelus culture Instagram accounts.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Typical Interview Process:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Interview #1: Brief intro screen with our People Ops team\u003C/p>\u003C/li>\u003Cli>\u003Cp>Interview #2: Introduction with the Hiring Manager\u003C/p>\u003C/li>\u003Cli>\u003Cp>Interview #3: Team Panel\u003C/p>\u003C/li>\u003Cli>\u003Cp>Interview #4: Alignment interview with Senior Leadership\u003C/p>\u003C/li>\u003C/ul>\u003Cp>If you don’t move forward to the next round, we’ll make sure you know as soon as possible.\u003C/p>\u003Cp>\u003Cu>Tips for applicants: \u003C/u>Focus on your application. At Propelus, everyone has an equal opportunity based on their merit. Reaching out to the team or providing referrals will not change your chances.\u003C/p>\u003Cp>We work remotely and communicate asynchronously, so writing is a key skill at Propelus. Please answer the application questions with your own thoughtful responses. Replies like \"See resume\" or N/A won't lead to an interview. Have some fun with it, we actually read these!\u003C/p>\u003Cp>\u003Cem>We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.\u003C/em>\u003C/p>\u003Cp>\u003Cem>Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees.\u003C/em>\u003C/p>","Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem. As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce. The Senior Customer Success Manager (Government) is a strategic role designed for an expert navigator of the public sector where your work will make an a huge difference in nurses. You will act as the primary, strategic partner for our most complex clients, including government regulatory boards , regulators, departments of health , state agencies, and associations . This will require creating the tactics and adapting your approach to match the needs and goals of your stakeholders. Success is defined by how effectively our technology supports the mission-critical mandates of public safety and professional integrity. You will take end-to-end ownership of the customer lifecycle , align our platform with agency missions, drive measurable compliance outcomes, and ensure sustained value realization across your portfolio.. What You’ll Do Strategic Relationship Management: Serve as the primary owner for a portfolio of government regulatory boards and state agencies , building trusted relationships with Executive Directors and state officials to ensure long-term stability. Mission-Aligned Strategy: Develop the plans that align our technology with the specific agency mandates, Department of Health regulations, and public-sector risk management priorities. Regulatory Enablement: Lead customized training programs that empower staff within regulators and associations to fully utilize the platform for audit readiness and governance excellence. Health & Usage Monitoring: Take end-to-end ownership of monitoring engagement metrics, translating data into \"State of the Agency\" insights that demonstrate sustained value and support long-term retention, and identify any potential problems that our solutions will help avoid. Complex Issue Triage: Act as the lead problem-solver for complex account hurdles , collaborating with internal product and government affairs teams, navigating the unique requirements of the ever changing government landscape. Business Reviews: Conduct high-level strategic reviews to assess progress, identifying opportunities to deepen the partnership and improve compliance outcomes for regulators and boards. We'd Love It If You Had: SaaS Government Expertise: 5+ years of B2B SaaS Customer Success or Account Management experience Direct experience with healthcare compliance, state departments of health, or professional licensing is strongly preferred A self-sufficient professional who thrives in a remote environment Exceptional ability to communicate with non-technical government leaders. A problem-solver who can i dentify a potential churn risk a year in advance and build the strategic rapport necessary to save the relationship. It Would Be Great If You Had: Experience mentioning team members and external stakeholders Familiarity with Gainsight and HubSpot and Omni Comfortably with change and ability to navigate from one priority to the next seamlessly, without finalized playbooks to help direct your approach If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in healthcare and are focused on hiring individuals with unique backgrounds, perspectives, and experiences to support us in doing good, what’s human, and making a difference. Benefits and Perks for Propelus Employees US Employees: Health Insurance: We cover up to 100% of the premium for employee medical insurance. Plans for spouses and children are made affordable through Propelus’ generous contribution Generous PTO: 401K with company matching, as well as financial planning education and resources. Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door. Think of it as a bonus for the expenses and experiences you value most. Employee Assistance Programs: provides 24/7/365 support by phone and online — family clinical counseling, legal & financial services, plus child and elder care referrals. Carrot Fertility & Hormonal Support: Inclusive hormonal health, fertility, and family-building benefits with funds toward eligible care . Beyond Med: A licensed discount plan organization (DPO) giving you access to elective care like acupuncture, dermatology, fertility, GLP-1, and more — at discounted rates. Spot Pet Insurance: A financial safety net for your furry family. Get reimbursed for emergencies, lab fees, behavior, x-rays, surgeries, cancer, and more. LATAM (Costa Rica and Colombia) Employees: Your health is our top priority! We cover 100% of employee health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are. Propelus Flex Club : Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team. (Details are country specific) Generous PTO: Benefits and Perks for ALL Propelus employees include but are not limited to: A remote first company, global and distributed, with two office locations for those nearby who want a change of scenery. Employees celebrating their 10 and 20 year work anniversary are eligible to take a trip sponsored by Propelus within one year of their 10th and 20th anniversary date. Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers. Professional development allowance to help you grow in the ways that mean the most to you. Check us out for yourself at our careers page or our Propelus culture Instagram accounts. Typical Interview Process: Interview #1: Brief intro screen with our People Ops team Interview #2: Introduction with the Hiring Manager Interview #3: Team Panel Interview #4: Alignment interview with Senior Leadership If you don’t move forward to the next round, we’ll make sure you know as soon as possible. Tips for applicants: Focus on your application. At Propelus, everyone has an equal opportunity based on their merit. Reaching out to the team or providing referrals will not change your chances. We work remotely and communicate asynchronously, so writing is a key skill at Propelus. Please answer the application questions with your own thoughtful responses. Replies like \"See resume\" or N/A won't lead to an interview. Have some fun with it, we actually read these! We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply. Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees.",1792552773000,"2026-10-21 05:21:56","2026-10-20T22:15:03.484+00:00",{"jsonldValid":15,"jsonld":27},{"id":96,"applyToken":97,"slug":98,"title":99,"companyname":100,"companylogo":101,"companyTagline":102,"companyIndustry":103,"city":104,"country":105,"remote":86,"employmentType":106,"department":65,"content_html":107,"content_text":108,"years":21,"createdAt":109,"updatedAtISO":110,"postedAtISO":111,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":112,"schema":113},"d38923885b426b729c31798ac30040a2e4822403550ec0bc48cab6878e2de058","374260fdc37f283544a6a908a6cd39a2a3a7bb664fff6e94c748a57d87f5d3fc","customer-care-agent-at-doola-23d49618ff","Customer Care Agent","doola","https://cdn.jobboardwise.com/logo/doola.com","The ultimate One-Stop-Shop™️ to help US and Non-US Founders to turn an idea into their dream US Business 🚀","Technology, Information and Internet","Remote in Chile","Chile",[17],"\u003Cp>\u003Cstrong>About doola\u003C/strong>\u003C/p>\n\u003Cp>doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures.\u003C/p>\n\n\u003Cp>\u003Cstrong>About the Role\u003C/strong>\u003C/p>\n\u003Cp>We're looking for a proactive and reliable \u003Cstrong>Customer Care Agent\u003C/strong> to join our growing team. In this role, you'll be the front line of communication with our customers, delivering fast, helpful, and empathetic support. The ideal candidate has experience working in a customer support role, thrives in a fast-paced environment, and is comfortable navigating ambiguity while staying focused on delivering results.\u003C/p>\u003Cbr>\u003Ch2>Key responsibilities\u003C/h2>\u003Cli>Provide real-time support to customers via email and phone\u003C/li>\n\u003Cli>Manage and resolve customer inquiries in a timely, friendly, and professional manner\u003C/li>\n\u003Cli>Maintain accurate records of customer interactions and follow-ups\u003C/li>\n\u003Cli>Escalate complex issues appropriately while keeping the customer informed\u003C/li>\n\u003Cli>Meet response time, resolution, and customer satisfaction KPIs\u003C/li>\n\u003Cli>Take initiative to improve internal processes and customer experiences\u003C/li>\n\u003Cli>Stay up-to-date on product updates, policies, and procedures\u003C/li>\u003Cbr>\u003Ch2>Skills and qualifications\u003C/h2>\u003Cli>2+ year of experience in a customer service role (chat or phone support preferred)\u003C/li>\n\u003Cli>Strong written and verbal communication skills\u003C/li>\n\u003Cli>Ability to stay organized and meet deadlines in a dynamic, often ambiguous environment\u003C/li>\n\u003Cli>Comfortable handling multiple conversations or tasks simultaneously\u003C/li>\n\u003Cli>Excellent problem-solving skills and attention to detail\u003C/li>\n\u003Cli>Self-starter with a strong sense of ownership and follow-through\u003C/li>\u003Cbr>\u003Ch2>Bonus qualifications\u003C/h2>\u003Cli>Experience working with HubSpot, Intercom, or other help desk software\u003C/li>\n\u003Cli>Startup or high-growth environment experience\u003C/li>\u003Cbr>\u003Cp>\u003Cstrong>Why join us\u003C/strong>\u003C/p>\n\u003Cp>• Opportunity to work with a dynamic and innovative company at the forefront of the industry.\u003C/p>\n\u003Cp>• Collaborative and supportive team environment with opportunities for growth and development.\u003C/p>\n\u003Cp>• Competitive compensation package with insane opportunity for growth.\u003C/p>\n\n\n\u003Cp>\u003Cstrong>Our values and non-values\u003C/strong>\u003C/p>\n\n\u003Cp>• Establishing team values is critical. We believe it’s equally essential to identify team non-values. We’re stronger in driving our mission home with both values and non-values taken into account. Note: Our goal in sharing these up front and transparently is to be as straightforward with people as possible. Our goal is not to be combative in our language; it’s to be straightforward.\u003C/p>\n\u003Cp>• Action Item: If you read these values and non-values and get more \u003Cem>fired up\u003C/em> about working at doola, lets talk: https://www.doola.com/careers/\u003C/p>\n\n\u003Cp>If you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you. Join us at doola and be part of a team dedicated to simplifying the path to business success.\u003C/p>\n\n\u003Cp>doola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>","About doola doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures. About the Role We're looking for a proactive and reliable Customer Care Agent to join our growing team. In this role, you'll be the front line of communication with our customers, delivering fast, helpful, and empathetic support. The ideal candidate has experience working in a customer support role, thrives in a fast-paced environment, and is comfortable navigating ambiguity while staying focused on delivering results. Key responsibilities Provide real-time support to customers via email and phone Manage and resolve customer inquiries in a timely, friendly, and professional manner Maintain accurate records of customer interactions and follow-ups Escalate complex issues appropriately while keeping the customer informed Meet response time, resolution, and customer satisfaction KPIs Take initiative to improve internal processes and customer experiences Stay up-to-date on product updates, policies, and procedures Skills and qualifications 2+ year of experience in a customer service role (chat or phone support preferred) Strong written and verbal communication skills Ability to stay organized and meet deadlines in a dynamic, often ambiguous environment Comfortable handling multiple conversations or tasks simultaneously Excellent problem-solving skills and attention to detail Self-starter with a strong sense of ownership and follow-through Bonus qualifications Experience working with HubSpot, Intercom, or other help desk software Startup or high-growth environment experience Why join us • Opportunity to work with a dynamic and innovative company at the forefront of the industry. • Collaborative and supportive team environment with opportunities for growth and development. • Competitive compensation package with insane opportunity for growth. Our values and non-values • Establishing team values is critical. We believe it’s equally essential to identify team non-values. We’re stronger in driving our mission home with both values and non-values taken into account. Note: Our goal in sharing these up front and transparently is to be as straightforward with people as possible. Our goal is not to be combative in our language; it’s to be straightforward. • Action Item: If you read these values and non-values and get more fired up about working at doola, lets talk: https://www.doola.com/careers/ If you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you. Join us at doola and be part of a team dedicated to simplifying the path to business success. doola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.",1792552772000,"2026-10-21 05:21:57","2026-10-20T12:40:25.491Z","CLP",{"jsonldValid":15,"jsonld":27},{"id":115,"applyToken":116,"slug":117,"title":118,"companyname":119,"companylogo":120,"companyTagline":121,"companyIndustry":122,"city":123,"country":63,"remote":15,"employmentType":124,"department":18,"content_html":125,"content_text":126,"years":21,"createdAt":127,"updatedAtISO":128,"postedAtISO":129,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":73,"schema":130},"646e2e5fa8a71043f67be96034d9d0b64e50848a4f403530ebd57bc19822e0c7","1d62bb5382ee4138af45f260a0c06ffd0cbe7f84b112fbd9ef76194d7a64d62a","senior-director-marketing-technology-and-engineering-martech-at-fannie-mae-fef783245e","Senior Director, Marketing Technology & Engineering (MarTech)","Fannie Mae","https://cdn.jobboardwise.com/logo/fanniemae.com","We create opportunities for people to buy, refinance, or rent a home.","Financial Services","Granite Park VII",[17],"\u003Cp>Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.\u003C/p>\u003Cp>Job Description\u003C/p>In this compelling leadership position, you will plan and direct the work of a unit or several units with teams who design, produce, test, and/or implement software, technology, and/or processes, as well as create and maintain IT architecture, large-scale data stores, and cloud-based systems. In this role, you will coordinate business unit operational activities through the efforts of supportive team members.\u003Cp>\u003Cb>Position Summary\u003C/b>\u003C/p>\u003Cp>The Senior Director, Marketing Technology & Engineering provides strategic and technical leadership for the organization’s marketing technology ecosystem, digital platforms, analytics, and marketing data capabilities. This role leads the technical team responsible for platforms including the Marketing Technology Software Stack, Salesforce Marketing Cloud, Drupal CMS, Google Analytics, marketing data platforms, Customer 360/CDP capabilities, and enterprise search.\u003C/p>\u003Cp>The Senior Director partners with Marketing, Technology, Data, and business leadership to translate marketing objectives and strategies into scalable, secure, and reliable technology solutions while establishing the roadmap for future marketing capabilities.\u003C/p>\u003Cp>\u003Cb>Key Responsibilities\u003C/b>\u003C/p>\u003Cp>\u003Cb>Marketing Technology Strategy & Leadership\u003C/b>\u003C/p>\u003Cp>\u003Cb> \u003C/b>\u003C/p>\u003Cul>\u003Cli>Define, in partnership with marketing, and execute the marketing technology strategy, architecture, and roadmap aligned with Marketing and enterprise objectives.\u003C/li>\u003Cli>Monitors emerging technologies and industry trends, partnering closely with Marketing to evaluate, champion, and drive the adoption of innovative solutions while continuously optimizing and modernizing the marketing technology ecosystem.\u003C/li>\u003Cli>Provides disciplined financial leadership through strategic budget planning, rigorous cost management, and effective oversight of technology investments to maximize business value.\u003C/li>\u003Cli>Extensive experience applying User Experience (UX) design principles and Design Thinking methodologies to create customer-centric digital experiences, drive innovation, and ensure technology solutions align with user needs and business objectives.\u003C/li>\u003Cli>Lead the technical team responsible for Salesforce Marketing Cloud, Drupal CMS, Google Analytics, marketing data platforms, Customer 360/CDP, enterprise search, and related technologies.\u003C/li>\u003Cli>Ensure marketing platforms and integrations are secure, scalable, reliable, and maintained in accordance with enterprise technology, risk, and governance standards.\u003C/li>\u003Cli>Oversee platform modernization, upgrades, enhancements, technical debt, vendor relationships, and emerging technologies, including AI and automation.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Marketing Data, Analytics & Campaign Enablement\u003C/b>\u003C/p>\u003Cp>\u003Cb> \u003C/b>\u003C/p>\u003Cul>\u003Cli>Lead the technical strategy for marketing data, customer interaction data, marketing data lakes, Customer 360, analytics, and marketing automation.\u003C/li>\u003Cli>Establish standards for Google Analytics, Data Layer implementation, tagging, UTM tracking, campaign measurement, dashboards, and reporting.\u003C/li>\u003Cli>Ensure Salesforce Marketing Cloud and related platforms effectively support corporate and line-of-business campaigns, personalization, segmentation, and customer journeys.\u003C/li>\u003Cli>Partner with Marketing to translate data and analytics into actionable insights, measurable outcomes, and continuous campaign improvement.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Digital Experience, CMS & Search\u003C/b>\u003C/p>\u003Cp>\u003Cb> \u003C/b>\u003C/p>\u003Cul>\u003Cli>Provide technical leadership and roadmap ownership for the Drupal CMS, corporate website, and supporting digital experience capabilities.\u003C/li>\u003Cli>Oversee site architecture, integrations, design systems, performance, security, accessibility, and implementation of new digital capabilities.\u003C/li>\u003Cli>Partner with Marketing to improve customer journeys, content discovery, website performance, and conversion using analytics and industry best practices.\u003C/li>\u003Cli>Ensure digital platforms support SEO, AEO, GEO, and enterprise search strategies, including technologies such as Coveo.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Enterprise Partnership & Team Leadership\u003C/b>\u003C/p>\u003Cp>\u003Cb> \u003C/b>\u003C/p>\u003Cul>\u003Cli>Serves as a trusted thought leader, influencing strategy, decision-making, and innovation across teams, peers, and stakeholders at all organizational levels.\u003C/li>\u003Cli>Serve as the senior technology partner to Marketing leadership, translating business objectives into technical strategies, architectures, and solutions.\u003C/li>\u003Cli>Partners across Technology, Data, Cybersecurity, Risk, Privacy, and business teams to ensure marketing technologies and customer data are appropriately governed.\u003C/li>\u003Cli>Demonstrated track record of leading and developing high-performing teams through strong performance management, talent development, coaching, mentoring, and succession planning, while fostering an inclusive, growth-oriented culture that enables employees to reach their full potential.\u003C/li>\u003Cli>Demonstrates exceptional executive communication skills, effectively translating complex technical and business concepts into clear, actionable insights for senior leadership in executive forums.\u003C/li>\u003C/ul>\u003Cp>\u003Cb> \u003C/b>\u003C/p>\u003Cp>\u003Cb>Required Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>Bachelor’s degree in computer science, Computer Engineering, Information Technology, or related field, or equivalent experience.\u003C/li>\u003Cli>Significant experience in marketing technology, digital technology, or enterprise applications.\u003C/li>\u003Cli>Significant experience partnering with marketing divisions to translate marketing strategic needs into marketing technology capabilities and software stack.\u003C/li>\u003Cli>Demonstrated experience leading teams and complex cross-functional initiatives that support marketing divisions.\u003C/li>\u003Cli>Extensive CMS experience: Drupal strongly preferred; strong experience with Salesforce Marketing Cloud or comparable marketing automation platforms.\u003C/li>\u003Cli>Strong experience with Google Analytics, marketing data, AWS Data warehousing, CDP/Customer 360, and digital measurement.\u003C/li>\u003Cli>Experience with CRM, data, analytics, and marketing platform integrations.\u003C/li>\u003Cli>Experience with enterprise search technologies such as Coveo preferred.\u003C/li>\u003Cli>Banking, financial services, or other regulated-industry experience preferred.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Key Skills\u003C/b>\u003C/p>\u003Cul>\u003Cli>Marketing technology strategy and architecture\u003C/li>\u003Cli>Technical team leadership\u003C/li>\u003Cli>Salesforce Marketing Cloud and marketing automation\u003C/li>\u003Cli>Drupal CMS and digital experience platforms\u003C/li>\u003Cli>Google Analytics and marketing measurement\u003C/li>\u003Cli>Marketing data, data warehouse/lakes, CDP, and Customer 360\u003C/li>\u003Cli>SEO, AEO, GEO, and enterprise search\u003C/li>\u003Cli>Systems integration and platform governance\u003C/li>\u003Cli>AI and emerging marketing technologies\u003C/li>\u003Cli>Executive communication and stakeholder management\u003C/li>\u003Cli>Strong analytical, problem-solving, and project leadership skills\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>JR2967\u003C/p>\u003Cp>$226,000- to $306,000\u003C/p>\u003Cp>Corporate Functions Technology - Software Engineering - Senior Director\u003C/p>\u003Cp>Qualifications\u003C/p>\u003Cp>Education:\u003C/p>Bachelor's Level Degree  (Required), Master's Level Degree\u003Cp>The future is what you make it to be. Discover compelling opportunities at \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>Fanniemae.com/careers.\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/p>\u003Cp>For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.\u003C/p>\u003Cp>\u003Cbr>Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.\u003C/p>\u003Cp>The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.\u003C/p>\u003Cp>Requisition compensation:\u003C/p>226000\u003Cp>to\u003C/p>306000","Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description In this compelling leadership position, you will plan and direct the work of a unit or several units with teams who design, produce, test, and/or implement software, technology, and/or processes, as well as create and maintain IT architecture, large-scale data stores, and cloud-based systems. In this role, you will coordinate business unit operational activities through the efforts of supportive team members. Position Summary The Senior Director, Marketing Technology & Engineering provides strategic and technical leadership for the organization’s marketing technology ecosystem, digital platforms, analytics, and marketing data capabilities. This role leads the technical team responsible for platforms including the Marketing Technology Software Stack, Salesforce Marketing Cloud, Drupal CMS, Google Analytics, marketing data platforms, Customer 360/CDP capabilities, and enterprise search. The Senior Director partners with Marketing, Technology, Data, and business leadership to translate marketing objectives and strategies into scalable, secure, and reliable technology solutions while establishing the roadmap for future marketing capabilities. Key Responsibilities Marketing Technology Strategy & Leadership Define, in partnership with marketing, and execute the marketing technology strategy, architecture, and roadmap aligned with Marketing and enterprise objectives. Monitors emerging technologies and industry trends, partnering closely with Marketing to evaluate, champion, and drive the adoption of innovative solutions while continuously optimizing and modernizing the marketing technology ecosystem. Provides disciplined financial leadership through strategic budget planning, rigorous cost management, and effective oversight of technology investments to maximize business value. Extensive experience applying User Experience (UX) design principles and Design Thinking methodologies to create customer-centric digital experiences, drive innovation, and ensure technology solutions align with user needs and business objectives. Lead the technical team responsible for Salesforce Marketing Cloud, Drupal CMS, Google Analytics, marketing data platforms, Customer 360/CDP, enterprise search, and related technologies. Ensure marketing platforms and integrations are secure, scalable, reliable, and maintained in accordance with enterprise technology, risk, and governance standards. Oversee platform modernization, upgrades, enhancements, technical debt, vendor relationships, and emerging technologies, including AI and automation. Marketing Data, Analytics & Campaign Enablement Lead the technical strategy for marketing data, customer interaction data, marketing data lakes, Customer 360, analytics, and marketing automation. Establish standards for Google Analytics, Data Layer implementation, tagging, UTM tracking, campaign measurement, dashboards, and reporting. Ensure Salesforce Marketing Cloud and related platforms effectively support corporate and line-of-business campaigns, personalization, segmentation, and customer journeys. Partner with Marketing to translate data and analytics into actionable insights, measurable outcomes, and continuous campaign improvement. Digital Experience, CMS & Search Provide technical leadership and roadmap ownership for the Drupal CMS, corporate website, and supporting digital experience capabilities. Oversee site architecture, integrations, design systems, performance, security, accessibility, and implementation of new digital capabilities. Partner with Marketing to improve customer journeys, content discovery, website performance, and conversion using analytics and industry best practices. Ensure digital platforms support SEO, AEO, GEO, and enterprise search strategies, including technologies such as Coveo. Enterprise Partnership & Team Leadership Serves as a trusted thought leader, influencing strategy, decision-making, and innovation across teams, peers, and stakeholders at all organizational levels. Serve as the senior technology partner to Marketing leadership, translating business objectives into technical strategies, architectures, and solutions. Partners across Technology, Data, Cybersecurity, Risk, Privacy, and business teams to ensure marketing technologies and customer data are appropriately governed. Demonstrated track record of leading and developing high-performing teams through strong performance management, talent development, coaching, mentoring, and succession planning, while fostering an inclusive, growth-oriented culture that enables employees to reach their full potential. Demonstrates exceptional executive communication skills, effectively translating complex technical and business concepts into clear, actionable insights for senior leadership in executive forums. Required Qualifications Bachelor’s degree in computer science, Computer Engineering, Information Technology, or related field, or equivalent experience. Significant experience in marketing technology, digital technology, or enterprise applications. Significant experience partnering with marketing divisions to translate marketing strategic needs into marketing technology capabilities and software stack. Demonstrated experience leading teams and complex cross-functional initiatives that support marketing divisions. Extensive CMS experience: Drupal strongly preferred; strong experience with Salesforce Marketing Cloud or comparable marketing automation platforms. Strong experience with Google Analytics, marketing data, AWS Data warehousing, CDP/Customer 360, and digital measurement. Experience with CRM, data, analytics, and marketing platform integrations. Experience with enterprise search technologies such as Coveo preferred. Banking, financial services, or other regulated-industry experience preferred. Key Skills Marketing technology strategy and architecture Technical team leadership Salesforce Marketing Cloud and marketing automation Drupal CMS and digital experience platforms Google Analytics and marketing measurement Marketing data, data warehouse/lakes, CDP, and Customer 360 SEO, AEO, GEO, and enterprise search Systems integration and platform governance AI and emerging marketing technologies Executive communication and stakeholder management Strong analytical, problem-solving, and project leadership skills JR2967 $226,000- to $306,000 Corporate Functions Technology - Software Engineering - Senior Director Qualifications Education: Bachelor's Level Degree (Required), Master's Level Degree The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form. The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here. Requisition compensation: 226000 to 306000",1792548908000,"2026-10-21 04:19:12","Posted Today",{"jsonldValid":15,"jsonld":27},1792572172906]