[{"data":1,"prerenderedAt":115},["ShallowReactive",2],{"$fWnJ10zlnRCMOn0TczeOORdH4M4YVD296QW6S1NrXkmM":3,"$fHE1_hj9LGKxG0DyDGnUoJQvEGIwvm9OKM4C7G_nzEC8":29},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":14,"salaryMin":24,"salaryMax":25,"currency":26,"schema":27},"2f7a4e2df7bf1b2fecc35fea9e8f06fdaaa7d31ca64bfa4d78ecbff7b2560142","lifecycle-marketing-manager-at-vsco-c171602f25","Lifecycle Marketing Manager","VSCO®","https://logo.clearbit.com/vsco.co","VSCO — Community, tools, and exposure for photographers.","Photography","San Francisco","United States",false,[16],"Full-time","Marketing","\u003Cp>\u003Cimg>\u003Cimg>\u003Cstrong>About VSCO\u003C/strong>\u003C/p>\n\u003Cp>For years, we've helped photographers create their work. Now we're building what comes next.\u003C/p>\n\u003Cp>VSCO exists for photographers. Not as a side feature, not as an afterthought, but as the whole point. We build the connected system photographers rely on, and we've spent over a decade earning the trust of a global creative community that takes the craft seriously.\u003C/p>\n\u003Cp>Photography is at an inflection point. AI is reshaping what's possible for creative work, and that's where our mission shines. VSCO is building the full photographer's workflow: from creating and editing your work, to delivering it to clients, to running your business. All of it built thoughtfully, with photographers leading the way. We believe the future of photography tools creates more space for creativity, handling the busy work so photographers can focus on the craft.\u003C/p>\n\u003Cp>If you care about craft, community, and what technology can unlock for creative people, this is the work. We're a mission-driven and focused company where your work ships quickly, is meaningful, and reaches tens of millions of people worldwide. You'll have a real say in what we build and how we build it. We hire people who don't wait to be asked, naturally connect the dots, care about the quality of what they ship, and believe the best outcomes come from building together.\u003C/p>\n\u003Cp>\u003Cstrong>About The Role\u003C/strong>\u003C/p>\n\u003Cp>We’re looking for a Lifecycle Marketer to drive the development of lifecycle marketing programs that deepen engagement, retention, and deliver value across the creator journey. Partnering with the Director of Growth Marketing, you’ll develop and bring to life a holistic lifecycle marketing strategy that bridges VSCO’s surfaces and products (VSCO Capture, VSCO Photo Editor, VSCO Workspace, and more), supporting creators along their journey from photography enthusiast to working pro.\u003C/p>\n\u003Cp>This role blends strategic thinking and hands-on execution. You’ll partner with Product, Creative, and UX Design to build cohesive experiences that educate, inspire, and activate our global community of photographers.\u003C/p>\n\u003Cp>\u003Cstrong>The Day to Day\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Develop and execute VSCO’s lifecycle strategy across email, in-app surfaces, and other owned channels.\u003C/li>\n\u003Cli>Own end-to-end lifecycle campaigns, including planning, segmentation, copy development, QA, deployment, and performance reporting.\u003C/li>\n\u003Cli>Maintain lifecycle content calendars and evergreen nurture campaigns across VSCO’s product surfaces and user bases, ensuring timely, relevant, and intelligently targeted communication throughout the customer journey.\u003C/li>\n\u003Cli>Leverage insights, data, and experimentation to continually optimize messaging, improve engagement, and drive conversion and retention outcomes.\u003C/li>\n\u003Cli>Contribute to building documentation, frameworks, and best practices that raise the bar for lifecycle marketing excellence.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5 years of experience in lifecycle marketing or a related field.\u003C/li>\n\u003Cli>Hands-on experience managing lifecycle campaigns (segmentation, copy, deployment, analytics).\u003C/li>\n\u003Cli>Familiarity with marketing automation platforms (e.g., Braze, Iterable, HubSpot, Customer.io).\u003C/li>\n\u003Cli>Ability to translate product value into simple, intuitive messaging tailored to different audiences.\u003C/li>\n\u003Cli>Comfort working cross-functionally with Creative, Product, and PMM partners.\u003C/li>\n\u003Cli>Data-driven mindset — you look for insights to inform decisions and iterate.\u003C/li>\n\u003Cli>Highly organized, detail-oriented, and capable of operating in a fast-moving, creative environment.\u003C/li>\n\u003Cli>Passionate about creativity, photography, and helping creators thrive.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Job Perks\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Hybrid work with an office in San Francisco, CA\u003C/li>\n\u003Cli>Regular in-person events events to connect and collaborate\u003C/li>\n\u003Cli>Competitive salary & equity \u003C/li>\n\u003Cli>Medical, dental, and vision insurance for employees and families\u003C/li>\n\u003Cli>Flexible Time Off\u003C/li>\n\u003Cli>Company-paid parental, medical and caregiver leave\u003C/li>\n\u003Cli>Other perks including mental health resources and tech reimbursements\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Compensation\u003C/strong>\u003C/p>\n\u003Cp>The base salary for this position will vary based on several factors, such as relevant experience, location and your approved internal leveling assessed during the interview process. The base salary range for this role is $135,000 - $150,000. Salary is one component of our total compensation package. This position also qualifies for equity (i.e. stock options) and is eligible for discretionary bonuses based on performance. \u003C/p>\n\u003Cp>The benefits available for this position include flexible time off, a 401K retirement plan, insurance (medical, dental, vision, life/AD&D, short and long term disability), and 11 paid holidays. We also provide paid sick time as required by state and local law. Additional benefits and perks contained in our standard employee benefits package are also offered for this position.\u003C/p>\n\u003Cp>\u003Cstrong>Please note\u003C/strong>: \u003C/p>\n\u003Cp>The application window for this role will be open until at least 7/6/2026. This opportunity will remain online based on business needs which may be before or after the specified date.\u003C/p>\n\u003Cp>As part of our hiring process, we conduct pre-employment background checks in compliance with federal, state, and local laws. Employment is contingent upon the successful completion of this background check, which includes state and federal criminal records checks, sex offender registry searches, and other relevant checks as permitted by law. \u003C/p>\n\u003Cp>\u003Cstrong>Be careful of fraudulent job posts.\u003C/strong>\u003C/p>\n\u003Cp>If you receive outreach from someone claiming to work for VSCO, please verify they are communicating through the proper channels (vsco.co email domain or through Greenhouse). \u003C/p>\n\u003Cp>Note that VSCO will never ask for financial information or sensitive personal information during the application process.\u003C/p>","About VSCO\nFor years, we've helped photographers create their work. Now we're building what comes next.\nVSCO exists for photographers. Not as a side feature, not as an afterthought, but as the whole point. We build the connected system photographers rely on, and we've spent over a decade earning the trust of a global creative community that takes the craft seriously.\nPhotography is at an inflection point. AI is reshaping what's possible for creative work, and that's where our mission shines. VSCO is building the full photographer's workflow: from creating and editing your work, to delivering it to clients, to running your business. All of it built thoughtfully, with photographers leading the way. We believe the future of photography tools creates more space for creativity, handling the busy work so photographers can focus on the craft.\nIf you care about craft, community, and what technology can unlock for creative people, this is the work. We're a mission-driven and focused company where your work ships quickly, is meaningful, and reaches tens of millions of people worldwide. You'll have a real say in what we build and how we build it. We hire people who don't wait to be asked, naturally connect the dots, care about the quality of what they ship, and believe the best outcomes come from building together.\nAbout The Role\nWe’re looking for a Lifecycle Marketer to drive the development of lifecycle marketing programs that deepen engagement, retention, and deliver value across the creator journey. Partnering with the Director of Growth Marketing, you’ll develop and bring to life a holistic lifecycle marketing strategy that bridges VSCO’s surfaces and products (VSCO Capture, VSCO Photo Editor, VSCO Workspace, and more), supporting creators along their journey from photography enthusiast to working pro.\nThis role blends strategic thinking and hands-on execution. You’ll partner with Product, Creative, and UX Design to build cohesive experiences that educate, inspire, and activate our global community of photographers.\nThe Day to Day\n\nDevelop and execute VSCO’s lifecycle strategy across email, in-app surfaces, and other owned channels.\nOwn end-to-end lifecycle campaigns, including planning, segmentation, copy development, QA, deployment, and performance reporting.\nMaintain lifecycle content calendars and evergreen nurture campaigns across VSCO’s product surfaces and user bases, ensuring timely, relevant, and intelligently targeted communication throughout the customer journey.\nLeverage insights, data, and experimentation to continually optimize messaging, improve engagement, and drive conversion and retention outcomes.\nContribute to building documentation, frameworks, and best practices that raise the bar for lifecycle marketing excellence.\n\nQualifications\n\n5 years of experience in lifecycle marketing or a related field.\nHands-on experience managing lifecycle campaigns (segmentation, copy, deployment, analytics).\nFamiliarity with marketing automation platforms (e.g., Braze, Iterable, HubSpot, Customer.io).\nAbility to translate product value into simple, intuitive messaging tailored to different audiences.\nComfort working cross-functionally with Creative, Product, and PMM partners.\nData-driven mindset — you look for insights to inform decisions and iterate.\nHighly organized, detail-oriented, and capable of operating in a fast-moving, creative environment.\nPassionate about creativity, photography, and helping creators thrive.\n\nJob Perks\n\nHybrid work with an office in San Francisco, CA\nRegular in-person events events to connect and collaborate\nCompetitive salary & equity \nMedical, dental, and vision insurance for employees and families\nFlexible Time Off\nCompany-paid parental, medical and caregiver leave\nOther perks including mental health resources and tech reimbursements\n\nCompensation\nThe base salary for this position will vary based on several factors, such as relevant experience, location and your approved internal leveling assessed during the interview process. The base salary range for this role is $135,000 - $150,000. Salary is one component of our total compensation package. This position also qualifies for equity (i.e. stock options) and is eligible for discretionary bonuses based on performance. \nThe benefits available for this position include flexible time off, a 401K retirement plan, insurance (medical, dental, vision, life/AD&D, short and long term disability), and 11 paid holidays. We also provide paid sick time as required by state and local law. Additional benefits and perks contained in our standard employee benefits package are also offered for this position.\nPlease note: \nThe application window for this role will be open until at least 7/6/2026. This opportunity will remain online based on business needs which may be before or after the specified date.\nAs part of our hiring process, we conduct pre-employment background checks in compliance with federal, state, and local laws. Employment is contingent upon the successful completion of this background check, which includes state and federal criminal records checks, sex offender registry searches, and other relevant checks as permitted by law. \nBe careful of fraudulent job posts.\nIf you receive outreach from someone claiming to work for VSCO, please verify they are communicating through the proper channels (vsco.co email domain or through Greenhouse). \nNote that VSCO will never ask for financial information or sensitive personal information during the application process.",0,1782314738000,"2026-06-24 17:26:11","2026-06-18T17:48:49.000Z",135000,150000,"USD",{"jsonldValid":14,"jsonld":28},"",{"jobs":30},[31,44,61,77,96,105],{"id":32,"slug":33,"title":34,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":35,"department":36,"content_html":37,"content_text":38,"years":20,"createdAt":21,"updatedAtISO":39,"postedAtISO":40,"hasSalary":14,"salaryMin":41,"salaryMax":42,"currency":26,"schema":43},"3c6aa2bf1db97078fe8c198afc60de01dd4479710be5e1688e8a464e63bdbd01","senior-product-marketing-manager-at-vsco-d1f3e8fea6","Senior Product Marketing Manager",[16],"Product","\u003Cp>\u003Cstrong>About VSCO\u003C/strong>\u003C/p>\n\u003Cp>For years, we've helped photographers create their work. Now we're building what comes next.\u003C/p>\n\u003Cp>VSCO exists for photographers. Not as a side feature, not as an afterthought, but as the whole point. We build the connected system photographers rely on, and we've spent over a decade earning the trust of a global creative community that takes the craft seriously.\u003C/p>\n\u003Cp>Photography is at an inflection point. AI is reshaping what's possible for creative work, and that's where our mission shines. VSCO is building the full photographer's workflow: from creating and editing your work, to delivering it to clients, to running your business. All of it built thoughtfully, with photographers leading the way. We believe the future of photography tools creates more space for creativity, handling the busy work so photographers can focus on the craft.\u003C/p>\n\u003Cp>If you care about craft, community, and what technology can unlock for creative people, this is the work. We're a mission-driven and focused company where your work ships quickly, is meaningful, and reaches tens of millions of people worldwide. You'll have a real say in what we build and how we build it. We hire people who don't wait to be asked, naturally connect the dots, care about the quality of what they ship, and believe the best outcomes come from building together.\u003C/p>\n\u003Cp>\u003Cstrong>About You\u003C/strong>\u003C/p>\n\u003Cp>We’re building Product Marketing from the ground up—and this hire is the one that makes it real. You’ll be the second PMM, partnering directly with the Director of PMM, and you’ll own a meaningful share of the function: narrative, messaging, and positioning—plus the operating system that ships launches on time and at a high bar.\u003C/p>\n\u003Cp>This is not a coordinator role. We’re looking for a Narrative PMM who is also a Launch Operator: someone who can craft a sharp story and also run the cadence, briefs, timelines, and cross-functional details that turn strategy into shipped work.\u003C/p>\n\u003Cp>We work fast and ship a lot. The person who thrives here brings order to complexity, builds credibility through craft, and executes with autonomy.\u003C/p>\n\u003Cp>This role is based out of our San Francisco, CA office (minimum 3 days/week).\u003C/p>\n\u003Cp>\u003Cstrong>The Day-to-Day\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Narrative, messaging & positioning:\u003C/strong> Develop differentiated positioning grounded in customer insight and competitive reality; build messaging frameworks that scale across assets (one-pagers, sales decks, lifecycle emails, in-app copy); partner with the Director of PMM on narrative architecture for major releases; maintain consistency across all surfaces.\u003C/li>\n\u003Cli>\u003Cstrong>Launch operations (GTM execution):\u003C/strong> Own launch planning and execution end-to-end—scoping releases, writing briefs, building timelines, and driving readiness; coordinate across Product, Marketing, Growth, Lifecycle, and Creative; translate roadmap into sequenced GTM plans with clear owners; set and run the release cadence so the right level of marketing support matches each release.\u003C/li>\n\u003Cli>\u003Cstrong>Segmentation & targeting:\u003C/strong> Partner with Growth/Data to sharpen audiences (who we’re speaking to, what they care about, where they are in the journey); connect segmentation to messaging so targeting and in-product experiences feel personal and perform; feed learnings back into roadmap and positioning.\u003C/li>\n\u003Cli>\u003Cstrong>In-product marketing (Lifecycle + PLG):\u003C/strong> Lead in-product messaging strategy (tooltips, empty states, onboarding flows, feature announcements) with Product; support product-led growth by identifying friction, surfacing upgrade moments, and driving activation/conversion; ensure in-product and out-of-product messaging work together with Lifecycle.\u003C/li>\n\u003Cli>\u003Cstrong>Cross-functional influence:\u003C/strong> Be a trusted day-to-day partner to Product, Growth, Lifecycle, and Creative; show up in roadmap conversations (not just launches) to influence what gets built and how it’s sequenced; represent the customer voice internally with data and direct research.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5–8 years in product marketing (B2C or B2B SaaS).\u003C/li>\n\u003Cli>Narrative craft: You’ve created positioning/messaging that changed how a product was understood, talked about, or sold.\u003C/li>\n\u003Cli>Launch operator muscle: You’ve led GTM for multiple launches and know what “good” looks like—strong briefs, clear ownership, tight timelines, and high-quality outputs.\u003C/li>\n\u003Cli>Strong segmentation fundamentals; able to challenge targeting decisions and ask sharper questions of data.\u003C/li>\n\u003Cli>Some in-product messaging and/or PLG experience (not necessarily a specialist, but fluent in the space).\u003C/li>\n\u003Cli>Comfortable in ambiguity; energized by building the playbook while shipping.\u003C/li>\n\u003Cli>Writes with clarity and economy (no jargon, no bloated decks).\u003C/li>\n\u003Cli>Can manage up and across without politics.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience in creator economy, photo/video, or consumer subscription products.\u003C/li>\n\u003Cli>Familiarity with lifecycle tools (Braze, Iterable, Customer.io) and how to brief a lifecycle team.\u003C/li>\n\u003Cli>Startup/early-stage PMM experience building process while shipping.\u003C/li>\n\u003Cli>Experience creating repeatable systems and implementing them through influence.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Job Perks\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Hybrid work with an office in San Francisco, CA\u003C/li>\n\u003Cli>Regular in-person events to connect and collaborate\u003C/li>\n\u003Cli>Competitive salary & equity \u003C/li>\n\u003Cli>Medical, dental, and vision insurance for employees and families\u003C/li>\n\u003Cli>Flexible Time Off\u003C/li>\n\u003Cli>Company-paid parental, medical and caregiver leave\u003C/li>\n\u003Cli>Other perks including mental health resources and tech reimbursements\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Why VSCO?\u003C/strong>\u003C/p>\n\u003Cp>We value the creative process and our employees’ opinions — input is encouraged, regardless of your position or title. We want to work with people who are driven and demonstrate initiative in taking our mission to the next level.\u003C/p>\n\u003Cp>We believe in building a safe place for creative expression and celebrating that which makes us human, welcoming unique and personal backgrounds and experiences. We’re proud to foster diverse perspectives within VSCO as we continue to build an inclusive culture.\u003C/p>\n\u003Cp>\u003Cstrong>Compensation\u003C/strong>\u003C/p>\n\u003Cp>The base salary for this position may vary based on several factors, including the approved job level. The base salary range for this role is \u003Cstrong>$185,000 - $220,000\u003C/strong>. \u003Cem>Salary is one component of our total compensation package. This position also qualifies for bonuses and equity (i.e. stock options). The benefits available for this position include flexible time off, a 401K retirement plan, insurance (medical, dental, vision, life/AD&D, short and long term disability), and 11 paid holidays. We also provide paid sick time as required by state and local law. Additional benefits and perks are also offered for this position.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>The application window for this role will be open until at least \u003C/em>\u003Cem>June 12, 2026.\u003C/em>\u003Cem> This opportunity will remain online based on business needs which may be before or after the specified date.\u003C/em>\u003C/p>","About VSCO\nFor years, we've helped photographers create their work. Now we're building what comes next.\nVSCO exists for photographers. Not as a side feature, not as an afterthought, but as the whole point. We build the connected system photographers rely on, and we've spent over a decade earning the trust of a global creative community that takes the craft seriously.\nPhotography is at an inflection point. AI is reshaping what's possible for creative work, and that's where our mission shines. VSCO is building the full photographer's workflow: from creating and editing your work, to delivering it to clients, to running your business. All of it built thoughtfully, with photographers leading the way. We believe the future of photography tools creates more space for creativity, handling the busy work so photographers can focus on the craft.\nIf you care about craft, community, and what technology can unlock for creative people, this is the work. We're a mission-driven and focused company where your work ships quickly, is meaningful, and reaches tens of millions of people worldwide. You'll have a real say in what we build and how we build it. We hire people who don't wait to be asked, naturally connect the dots, care about the quality of what they ship, and believe the best outcomes come from building together.\nAbout You\nWe’re building Product Marketing from the ground up—and this hire is the one that makes it real. You’ll be the second PMM, partnering directly with the Director of PMM, and you’ll own a meaningful share of the function: narrative, messaging, and positioning—plus the operating system that ships launches on time and at a high bar.\nThis is not a coordinator role. We’re looking for a Narrative PMM who is also a Launch Operator: someone who can craft a sharp story and also run the cadence, briefs, timelines, and cross-functional details that turn strategy into shipped work.\nWe work fast and ship a lot. The person who thrives here brings order to complexity, builds credibility through craft, and executes with autonomy.\nThis role is based out of our San Francisco, CA office (minimum 3 days/week).\nThe Day-to-Day\n\nNarrative, messaging & positioning: Develop differentiated positioning grounded in customer insight and competitive reality; build messaging frameworks that scale across assets (one-pagers, sales decks, lifecycle emails, in-app copy); partner with the Director of PMM on narrative architecture for major releases; maintain consistency across all surfaces.\nLaunch operations (GTM execution): Own launch planning and execution end-to-end—scoping releases, writing briefs, building timelines, and driving readiness; coordinate across Product, Marketing, Growth, Lifecycle, and Creative; translate roadmap into sequenced GTM plans with clear owners; set and run the release cadence so the right level of marketing support matches each release.\nSegmentation & targeting: Partner with Growth/Data to sharpen audiences (who we’re speaking to, what they care about, where they are in the journey); connect segmentation to messaging so targeting and in-product experiences feel personal and perform; feed learnings back into roadmap and positioning.\nIn-product marketing (Lifecycle + PLG): Lead in-product messaging strategy (tooltips, empty states, onboarding flows, feature announcements) with Product; support product-led growth by identifying friction, surfacing upgrade moments, and driving activation/conversion; ensure in-product and out-of-product messaging work together with Lifecycle.\nCross-functional influence: Be a trusted day-to-day partner to Product, Growth, Lifecycle, and Creative; show up in roadmap conversations (not just launches) to influence what gets built and how it’s sequenced; represent the customer voice internally with data and direct research.\n\nQualifications\n\n5–8 years in product marketing (B2C or B2B SaaS).\nNarrative craft: You’ve created positioning/messaging that changed how a product was understood, talked about, or sold.\nLaunch operator muscle: You’ve led GTM for multiple launches and know what “good” looks like—strong briefs, clear ownership, tight timelines, and high-quality outputs.\nStrong segmentation fundamentals; able to challenge targeting decisions and ask sharper questions of data.\nSome in-product messaging and/or PLG experience (not necessarily a specialist, but fluent in the space).\nComfortable in ambiguity; energized by building the playbook while shipping.\nWrites with clarity and economy (no jargon, no bloated decks).\nCan manage up and across without politics.\n\nNice to Have\n\nExperience in creator economy, photo/video, or consumer subscription products.\nFamiliarity with lifecycle tools (Braze, Iterable, Customer.io) and how to brief a lifecycle team.\nStartup/early-stage PMM experience building process while shipping.\nExperience creating repeatable systems and implementing them through influence.\n\nJob Perks\n\nHybrid work with an office in San Francisco, CA\nRegular in-person events to connect and collaborate\nCompetitive salary & equity \nMedical, dental, and vision insurance for employees and families\nFlexible Time Off\nCompany-paid parental, medical and caregiver leave\nOther perks including mental health resources and tech reimbursements\n\nWhy VSCO?\nWe value the creative process and our employees’ opinions — input is encouraged, regardless of your position or title. We want to work with people who are driven and demonstrate initiative in taking our mission to the next level.\nWe believe in building a safe place for creative expression and celebrating that which makes us human, welcoming unique and personal backgrounds and experiences. We’re proud to foster diverse perspectives within VSCO as we continue to build an inclusive culture.\nCompensation\nThe base salary for this position may vary based on several factors, including the approved job level. The base salary range for this role is $185,000 - $220,000. Salary is one component of our total compensation package. This position also qualifies for bonuses and equity (i.e. stock options). The benefits available for this position include flexible time off, a 401K retirement plan, insurance (medical, dental, vision, life/AD&D, short and long term disability), and 11 paid holidays. We also provide paid sick time as required by state and local law. Additional benefits and perks are also offered for this position.\nThe application window for this role will be open until at least June 12, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.","2026-06-24 17:26:12","2026-06-18T17:57:13.000Z",185000,220000,{"jsonldValid":14,"jsonld":28},{"id":45,"slug":46,"title":47,"companyname":48,"companylogo":49,"companyTagline":50,"companyIndustry":51,"city":52,"country":13,"remote":14,"employmentType":53,"department":54,"content_html":55,"content_text":56,"years":20,"createdAt":57,"updatedAtISO":58,"postedAtISO":59,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":26,"schema":60},"44971e94c91c8cfb2f38abff6c745036bfc0c0f505f86ffce493805e4c6f8be6","manager-of-sales-at-steer-8e92a1f21b","Manager of Sales","Steer","https://logo.clearbit.com/steercrm.com","Everything shop owners need to grow & build lasting relationships—a best-in-class scheduler and CRM—all in one platform.","Software Development","Waltham",[16],"Sales","\u003Cp>Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u003C/p>\n\u003Cp>Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. \u003Cbr>\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>About The Role\u003C/strong>\u003C/p>\n\u003Cp>Steer is building one of the fastest-growing GTM engines in automotive SaaS, and we’re looking for a Manager of Sales to lead from the front. This is a high-impact leadership role sitting at the intersection of pipeline generation and revenue conversion — you’ll own both the BDR and AE motion, or come in strong on one side with a genuine hunger to master both.\u003C/p>\n\u003Cp>This is a hands-on job. You’ll be listening to calls, coaching in real time, running blitzes, and building a team that wants to get better every day. You know the math of sales, you coach off data, and you’re interested in how AI tools can make your reps sharper and faster.\u003C/p>\n\u003Cp>We measure success three ways: rooftops added, MRR grown, and the success of your reps.\u003C/p>\n\n\u003Cp>\u003Cstrong>This role is hybrid, 3 days per week in our Waltham, MA office, and reports to our Head of Sales.\u003C/strong>\u003C/p>\n\n\u003Cp>\u003Cstrong>You Will:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Lead & Develop the Team:\u003C/strong> Hire, onboard, and develop strong BDR and AE talent. Build a culture of accountability, learning, and high performance. Track rep progression and create clear paths from BDR to AE.\u003C/li>\n\u003Cli>\u003Cstrong>Coach With Data:\u003C/strong> Use activity metrics, conversion rates, connect rates, and pipeline data to pinpoint where each rep needs to improve. Run daily and weekly call reviews, role-plays, and live coaching sessions.\u003C/li>\n\u003Cli>\u003Cstrong>Own the Full Funnel:\u003C/strong> Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes.\u003C/li>\n\u003Cli>\u003Cstrong>Build & Maintain the Playbook:\u003C/strong> Working with Sales Enablement, create and keep updating the Sales Playbook covering prospecting, cold calling, objection handling, and closing in our vertical.\u003C/li>\n\u003Cli>\u003Cstrong>Use AI Tools:\u003C/strong> Bring AI into your team’s workflow where it helps, whether that’s call intelligence, outreach personalization, pipeline forecasting, or rep coaching.\u003C/li>\n\u003Cli>\u003Cstrong>Operate Strategically:\u003C/strong> Work with Marketing, RevOps, and Sales Leadership to align the team with company priorities. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>You Have:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Must Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>3–5+ years in B2B SaaS sales, with at least 2+ years in a sales management role\u003C/li>\n\u003Cli>Experience managing BDRs, AEs, or both, or strong experience on one side and readiness to own the full funnel\u003C/li>\n\u003Cli>A player-coach mentality. You lead by example and will pick up the phone to show a rep how it’s done\u003C/li>\n\u003Cli>A data-driven coaching approach. You know your conversion rates, activity benchmarks, and where each rep is winning or losing\u003C/li>\n\u003Cli>Strong communication. You give direct feedback with empathy and explain complex strategies clearly\u003C/li>\n\u003Cli>Comfort with ambiguity. You build process where none exists and don’t wait to be told what to do next\u003C/li>\n\u003Cli>Familiarity with or interest in bringing AI tools into sales workflows\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience in automotive, SMB, or blue-collar verticals\u003C/li>\n\u003Cli>Track record of promoting BDRs into closing roles\u003C/li>\n\u003Cli>Experience with high-velocity, short-cycle sales motions (2–3 day deal cycles)\u003C/li>\n\u003Cli>Familiarity with HubSpot and Nooks\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Interview Process\u003C/strong>\u003C/p>\n\u003Col>\n\u003Cli>\u003Cstrong>Initial Screen (Lead Recruiter\u003C/strong>) - 30 min\u003C/li>\n\u003Cli>\u003Cstrong>Hiring Manager Interview (Sales Manager)\u003C/strong> - 45 min\u003C/li>\n\u003Cli>\u003Cstrong>Presentation (Sales Manager, CRO)\u003C/strong> - 60 min\u003C/li>\n\u003Cli>\u003Cstrong>Direct Report Interview (Team Lead)\u003C/strong> - 15 min\u003C/li>\n\u003Cli>\u003Cstrong>Career Journey/Problem Solving Exercise (Head of People) \u003C/strong>- 60 min\u003C/li>\n\u003Cli>\u003Cstrong>Reference Checks\u003C/strong>\u003C/li>\n\u003C/ol>\n\u003Cp>\u003Cem>*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>We Offer\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Medical, Dental and Vision insurance within 30 days\u003C/li>\n\u003Cli>100% employer-paid medical insurance\u003C/li>\n\u003Cli>Equity package\u003C/li>\n\u003Cli>Flexible PTO with 15 days minimum\u003C/li>\n\u003Cli>Generous Parental Leave\u003C/li>\n\u003Cli>FSA and HSA options\u003C/li>\n\u003Cli>401(k)\u003C/li>\n\u003Cli>Learning Stipend\u003C/li>\n\u003Cli>WFH Equipment\u003C/li>\n\u003Cli>Chance to work with the latest technology\u003C/li>\n\u003Cli>A collaborative, high ownership culture\u003C/li>\n\u003Cli>Opportunities for development and career growth\u003C/li>\n\u003C/ul>\n\n\n\u003Cp>\u003Cstrong>Why Join Steer?\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \u003C/p>\n\u003Cp>Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u003C/p>\n\u003Cp>Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cbr>\u003Cbr>We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u003C/p>\n\u003Cp>Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.\u003Cbr>\u003Cbr>\u003C/p>","Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\nSteer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About The Role\nSteer is building one of the fastest-growing GTM engines in automotive SaaS, and we’re looking for a Manager of Sales to lead from the front. This is a high-impact leadership role sitting at the intersection of pipeline generation and revenue conversion — you’ll own both the BDR and AE motion, or come in strong on one side with a genuine hunger to master both.\nThis is a hands-on job. You’ll be listening to calls, coaching in real time, running blitzes, and building a team that wants to get better every day. You know the math of sales, you coach off data, and you’re interested in how AI tools can make your reps sharper and faster.\nWe measure success three ways: rooftops added, MRR grown, and the success of your reps.\n\nThis role is hybrid, 3 days per week in our Waltham, MA office, and reports to our Head of Sales.\n\nYou Will:\n\nLead & Develop the Team: Hire, onboard, and develop strong BDR and AE talent. Build a culture of accountability, learning, and high performance. Track rep progression and create clear paths from BDR to AE.\nCoach With Data: Use activity metrics, conversion rates, connect rates, and pipeline data to pinpoint where each rep needs to improve. Run daily and weekly call reviews, role-plays, and live coaching sessions.\nOwn the Full Funnel: Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes.\nBuild & Maintain the Playbook: Working with Sales Enablement, create and keep updating the Sales Playbook covering prospecting, cold calling, objection handling, and closing in our vertical.\nUse AI Tools: Bring AI into your team’s workflow where it helps, whether that’s call intelligence, outreach personalization, pipeline forecasting, or rep coaching.\nOperate Strategically: Work with Marketing, RevOps, and Sales Leadership to align the team with company priorities. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets.\n\n\nYou Have:\nMust Have\n\n3–5+ years in B2B SaaS sales, with at least 2+ years in a sales management role\nExperience managing BDRs, AEs, or both, or strong experience on one side and readiness to own the full funnel\nA player-coach mentality. You lead by example and will pick up the phone to show a rep how it’s done\nA data-driven coaching approach. You know your conversion rates, activity benchmarks, and where each rep is winning or losing\nStrong communication. You give direct feedback with empathy and explain complex strategies clearly\nComfort with ambiguity. You build process where none exists and don’t wait to be told what to do next\nFamiliarity with or interest in bringing AI tools into sales workflows\n\nNice to Have\n\nExperience in automotive, SMB, or blue-collar verticals\nTrack record of promoting BDRs into closing roles\nExperience with high-velocity, short-cycle sales motions (2–3 day deal cycles)\nFamiliarity with HubSpot and Nooks\n\n\nInterview Process\n\nInitial Screen (Lead Recruiter) - 30 min\nHiring Manager Interview (Sales Manager) - 45 min\nPresentation (Sales Manager, CRO) - 60 min\nDirect Report Interview (Team Lead) - 15 min\nCareer Journey/Problem Solving Exercise (Head of People) - 60 min\nReference Checks\n\n*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.\n\nWe Offer\n\nMedical, Dental and Vision insurance within 30 days\n100% employer-paid medical insurance\nEquity package\nFlexible PTO with 15 days minimum\nGenerous Parental Leave\nFSA and HSA options\n401(k)\nLearning Stipend\nWFH Equipment\nChance to work with the latest technology\nA collaborative, high ownership culture\nOpportunities for development and career growth\n\n\n\nWhy Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \nHere, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\nJoin Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\nOur hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.",1782358012000,"2026-06-25 05:27:27","2026-06-17T13:41:59.000Z",{"jsonldValid":14,"jsonld":28},{"id":62,"slug":63,"title":64,"companyname":65,"companylogo":66,"companyIndustry":67,"city":68,"country":13,"remote":14,"employmentType":69,"department":70,"content_html":71,"content_text":72,"years":20,"createdAt":57,"updatedAtISO":58,"postedAtISO":73,"hasSalary":14,"salaryMin":74,"salaryMax":75,"currency":26,"schema":76},"e56d81f9c74a2f25aa6e2ea7558c43fd7258d14b947edfb9d314ed9e6606c965","marketing-lead-at-first-american-8ac122f08c","Marketing Lead","First American","https://logo.clearbit.com/firstam.com","Financial Services","USA",[16],"Other","\u003Ch1>\u003Cu>\u003Cb>Who We Are\u003C/b>\u003C/u>\u003C/h1>Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.\u003Ch1>\u003Cu>\u003Cb>What We Do\u003C/b>\u003C/u>\u003C/h1>First American is looking for a Marketing Lead to join the Strategic Tech Division on the Endpoint team and lead the day-to-day execution of our feature release strategy—in support of the rollout of our proprietary title and settlement workspace to an internal audience of escrow professionals. The ideal candidate for this role is a marketing generalist with strong writing skills who is looking to expand their marketing expertise in a dynamic, fast-paced environment. You’ll come to First American with deep experience in writing creative briefs and project management, and have the opportunity to own and manage initiatives from start to finish. \u003Cbr>\u003Cbr>*We are open to remote candidates for this role\u003Cp>\u003Cb>Reporting to the Manager, Marketing—your responsibilities will include:\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Executing and guiding the future of our feature launch strategy—fielding the right inputs, leading copy development, working cross-functionally with product and training teams in the creation of supporting assets, managing email communications and ensuring\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>appropriate reviews\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>throughout.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Contributing to other marketing initiatives if/as needed —helping with the\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>the\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>creation of marketing assets, writing creative briefs for designers, and project managing design timelines and review processes\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Regularly reporting on the performance of marketing campaigns\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>You’ll\u003Cspan> \u003C/span>come to our team with:\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>4+ years of marketing experience, preferably in product marketing or with a tech focus, looking for the next step up in your career\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Strong writing skills, and an ability to communicate complex, technical concepts in inspiring ways to a variety of audiences\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>An ability to execute projects flawlessly while keeping the bigger picture in mind\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience proactively and positively collaborating with cross-functional stakeholders\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>An interest in the real-estate industry (prior experience helpful but not\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>essential\u003C/span>\u003Cspan>)\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>A love for developing and executing email marketing and campaigns\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience with common marketing platforms, such as\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>HubSpot\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>A desire to deepen your strategic skillset in a fast\u003C/span>\u003Cspan>-paced,\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>highly complex\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>marketing environment\u003C/span> \u003C/p>\u003C/li>\u003C/ul>Pay Range: $85,000.00 - $113,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.\u003Cp>\u003Cb>** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **\u003C/b>\u003C/p>\u003Cp>First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).\u003C/p>\u003Cp>First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.\u003C/p>\u003Ch1>\u003Cb>\u003Cu>What We Offer\u003C/u>\u003C/b>\u003C/h1>By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.","Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoFirst American is looking for a Marketing Lead to join the Strategic Tech Division on the Endpoint team and lead the day-to-day execution of our feature release strategy—in support of the rollout of our proprietary title and settlement workspace to an internal audience of escrow professionals. The ideal candidate for this role is a marketing generalist with strong writing skills who is looking to expand their marketing expertise in a dynamic, fast-paced environment. You’ll come to First American with deep experience in writing creative briefs and project management, and have the opportunity to own and manage initiatives from start to finish. *We are open to remote candidates for this roleReporting to the Manager, Marketing—your responsibilities will include: Executing and guiding the future of our feature launch strategy—fielding the right inputs, leading copy development, working cross-functionally with product and training teams in the creation of supporting assets, managing email communications and ensuring appropriate reviews throughout. Contributing to other marketing initiatives if/as needed —helping with the the creation of marketing assets, writing creative briefs for designers, and project managing design timelines and review processes Regularly reporting on the performance of marketing campaigns You’ll come to our team with: 4+ years of marketing experience, preferably in product marketing or with a tech focus, looking for the next step up in your career Strong writing skills, and an ability to communicate complex, technical concepts in inspiring ways to a variety of audiences An ability to execute projects flawlessly while keeping the bigger picture in mind Experience proactively and positively collaborating with cross-functional stakeholders An interest in the real-estate industry (prior experience helpful but not essential) A love for developing and executing email marketing and campaigns Experience with common marketing platforms, such as HubSpot A desire to deepen your strategic skillset in a fast-paced, highly complex marketing environment Pay Range: $85,000.00 - $113,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.","2026-06-25T03:27:27.000Z",85000,113300,{"jsonldValid":14,"jsonld":28},{"id":78,"slug":79,"title":80,"companyname":81,"companylogo":82,"companyTagline":83,"companyIndustry":84,"city":85,"country":13,"remote":86,"employmentType":87,"department":88,"content_html":89,"content_text":90,"years":20,"createdAt":57,"updatedAtISO":91,"postedAtISO":92,"hasSalary":14,"salaryMin":93,"salaryMax":94,"currency":26,"schema":95},"29c991479727e88fdaaf0311ca8103c09484895a2499a4893e5bd59b84bc60c6","onboarding-specialist-remote-at-ezcater-48630f739c","Onboarding Specialist (Remote)","ezCater","https://logo.clearbit.com/bit.ly","ezCater is the world’s largest online marketplace for business catering.","Internet Publishing","Boston",true,[16],"Customer Success","\u003Cp>ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.\u003C/p>\u003Cp>Our 125k+ restaurants partners all began their journey at ezCater with a first impression, and our Onboarding Specialists make up the team responsible for creating that first impression today. When restaurants seek to join our platform, our Onboarding Specialists evaluate them and bring their account parameters to life using a mixture of technology, transcription, and human connection. Each restaurant partner’s individual account setup requires an incredible amount of detail, quality, and consistency in order to enable the restaurant to go live and fulfill orders successfully.\u003C/p>\n\u003Cp>And what does the actual onboarding process look like? Our Onboarding team is responsible for upholding our onboarding requirements and qualifying the inbound restaurants that are interested in joining our platform. From there, they process the restaurant addition through our Guided Onboarding tool and direct phone & email communication with the restaurant. The Onboarding team is also responsible for building out the restaurant’s profile in our homegrown system, reviewing the work of our account automation tools, communicating cross-functionally with relevant stakeholders, and working within project management frameworks for larger restaurant onboarding rollouts. \u003C/p>\n\u003Cp>When all is said and done, our Onboarding Specialists are the ultimate experts in the account setup of our restaurant partners, from the smallest mom & pop indies to the largest enterprise chains. In this role you will learn the ins & outs of our system and help us make it better.\u003C/p>\n\u003Cp>\u003Cstrong>What You'll Do: \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Synthesize Information: You’ll work to onboard new and existing catering partners using our partner-facing Guided Onboarding tool as well as other automation tooling to translate data points into Freedom to create stores.\u003C/li>\n\u003Cli>Prioritize: You’ll juggle multiple work streams along with competing stakeholder priorities and SLAs.\u003C/li>\n\u003Cli>Uphold: We have onboarding requirements that are proven to set our partners up for success. We’ll need you to be well versed and comfortable with explaining “the why” behind the requirements and upholding them, both internally and externally.\u003C/li>\n\u003Cli>Communicate: You’ll work with restaurant partners directly; from those who want to expand their footprint on our Marketplace to new partners who are eager to join. You’ll need to go beyond helpful to make every catering partner’s experience easy and efficient.\u003C/li>\n\u003Cli>Collaborate: Solution-oriented feedback is our bread and butter. We’ll need your help in improving our process and tools.\u003C/li>\n\u003Cli>Make an Impact: You’ll make an immediate impact on our company goals and will be an essential part of the success of thousands of restaurant partners.\u003C/li>\n\u003Cli>Identify, test, and support the implementation of process improvements in our team tools.\u003C/li>\n\u003Cli>Get Scrappy: You’ll be at the forefront of the testing & implementation of new processes and we’ll need you to be nimble, solution-oriented, and vocal with feedback.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What You Have\u003C/strong>: \u003Cem>\u003Cbr>\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Devoted to details: There are many moving pieces and you’ll need to keep track of them all.\u003C/li>\n\u003Cli>A confident communicator: You’ll need to be comfortable explaining our processes, standards, and timelines to our restaurant partners and prospects.\u003C/li>\n\u003Cli>A big-picture thinker: Our team innovates as a group, and we’ll expect you to meet us two steps ahead.\u003C/li>\n\u003Cli>Hungry for change: If something isn’t working, we fix it. And then we fix it again.  \u003C/li>\n\u003Cli>A circus-level juggler: You’re comfortable with a high-volume list of varied tasks and prioritizing them feels like second nature to you. \u003C/li>\n\u003Cli>Tech-knowledgeable: You have experience with technical services and platforms (Hubspot is a plus). \u003C/li>\n\u003Cli>Adaptable & Inquisitive: You’re a natural problem solver - constant change is your fuel and you thrive in ambiguous situations.\u003C/li>\n\u003Cli>Driven towards excellence: We’ll expect you to consistently meet or exceed expectations on delegated performance objectives.\u003C/li>\n\u003Cli>A team player: You’ll work with teams across our department and will need to build relationships with internal stakeholders to ensure success for all parties.\u003C/li>\n\u003Cli>Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>\u003Cem>The national total target\u003C/em>\u003Cstrong>\u003Cem> \u003C/em>\u003C/strong>\u003Cem>cash compensation range for this position, including base salary and bonus target, is $50,872 - $60,848 annually.*\u003C/em>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).\u003C/em>\u003C/p>\n\u003Cp>ezCater does not sponsor applicants for work visas or legal permanent residence.\u003C/p>\n\n\u003Cp>\u003Cstrong>What You’ll Get from Us:\u003C/strong>\u003C/p>\n\u003Cp>You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a  place that values work/life harmony. \u003C/p>\n\u003Cp>Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.\u003C/p>\n\u003Cp>ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.\u003C/p>\n\u003Cp>For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.\u003C/p>\n\u003Cp>#BI-Remote \u003C/p>","ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.Our 125k+ restaurants partners all began their journey at ezCater with a first impression, and our Onboarding Specialists make up the team responsible for creating that first impression today. When restaurants seek to join our platform, our Onboarding Specialists evaluate them and bring their account parameters to life using a mixture of technology, transcription, and human connection. Each restaurant partner’s individual account setup requires an incredible amount of detail, quality, and consistency in order to enable the restaurant to go live and fulfill orders successfully.\nAnd what does the actual onboarding process look like? Our Onboarding team is responsible for upholding our onboarding requirements and qualifying the inbound restaurants that are interested in joining our platform. From there, they process the restaurant addition through our Guided Onboarding tool and direct phone & email communication with the restaurant. The Onboarding team is also responsible for building out the restaurant’s profile in our homegrown system, reviewing the work of our account automation tools, communicating cross-functionally with relevant stakeholders, and working within project management frameworks for larger restaurant onboarding rollouts. \nWhen all is said and done, our Onboarding Specialists are the ultimate experts in the account setup of our restaurant partners, from the smallest mom & pop indies to the largest enterprise chains. In this role you will learn the ins & outs of our system and help us make it better.\nWhat You'll Do: \n\nSynthesize Information: You’ll work to onboard new and existing catering partners using our partner-facing Guided Onboarding tool as well as other automation tooling to translate data points into Freedom to create stores.\nPrioritize: You’ll juggle multiple work streams along with competing stakeholder priorities and SLAs.\nUphold: We have onboarding requirements that are proven to set our partners up for success. We’ll need you to be well versed and comfortable with explaining “the why” behind the requirements and upholding them, both internally and externally.\nCommunicate: You’ll work with restaurant partners directly; from those who want to expand their footprint on our Marketplace to new partners who are eager to join. You’ll need to go beyond helpful to make every catering partner’s experience easy and efficient.\nCollaborate: Solution-oriented feedback is our bread and butter. We’ll need your help in improving our process and tools.\nMake an Impact: You’ll make an immediate impact on our company goals and will be an essential part of the success of thousands of restaurant partners.\nIdentify, test, and support the implementation of process improvements in our team tools.\nGet Scrappy: You’ll be at the forefront of the testing & implementation of new processes and we’ll need you to be nimble, solution-oriented, and vocal with feedback.\n\nWhat You Have: \n\nDevoted to details: There are many moving pieces and you’ll need to keep track of them all.\nA confident communicator: You’ll need to be comfortable explaining our processes, standards, and timelines to our restaurant partners and prospects.\nA big-picture thinker: Our team innovates as a group, and we’ll expect you to meet us two steps ahead.\nHungry for change: If something isn’t working, we fix it. And then we fix it again.  \nA circus-level juggler: You’re comfortable with a high-volume list of varied tasks and prioritizing them feels like second nature to you. \nTech-knowledgeable: You have experience with technical services and platforms (Hubspot is a plus). \nAdaptable & Inquisitive: You’re a natural problem solver - constant change is your fuel and you thrive in ambiguous situations.\nDriven towards excellence: We’ll expect you to consistently meet or exceed expectations on delegated performance objectives.\nA team player: You’ll work with teams across our department and will need to build relationships with internal stakeholders to ensure success for all parties.\nAbility to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.\n\nThe national total target cash compensation range for this position, including base salary and bonus target, is $50,872 - $60,848 annually.*\n*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).\nezCater does not sponsor applicants for work visas or legal permanent residence.\n\nWhat You’ll Get from Us:\nYou’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a  place that values work/life harmony. \nOh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.\nezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.\nFor information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.\n#BI-Remote","2026-06-25 05:27:26","2026-06-09T20:06:37.000Z",50872,60848,{"jsonldValid":14,"jsonld":28},{"id":97,"slug":98,"title":99,"companyname":48,"companylogo":49,"companyTagline":50,"companyIndustry":51,"city":52,"country":13,"remote":14,"employmentType":100,"department":54,"content_html":101,"content_text":102,"years":20,"createdAt":57,"updatedAtISO":58,"postedAtISO":103,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":26,"schema":104},"f20cd03c249111593128846ddce48b88a9cd4f2ec602b587ceff6d0b7655c5b7","sr-sales-manager-at-steer-3bccdc394c","Sr. Sales Manager",[16],"\u003Cp>Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u003C/p>\n\u003Cp>Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. \u003Cbr>\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>About The Role\u003C/strong>\u003C/p>\n\u003Cp>Steer is building one of the fastest-growing GTM engines in automotive SaaS, and we’re looking for a Sr. Sales Manager to lead from the front. This is a high-impact leadership role sitting at the intersection of pipeline generation and revenue conversion — you’ll own both the BDR and AE motion, or come in strong on one side with a genuine hunger to master both.\u003C/p>\n\u003Cp>This is a hands-on job. You’ll be listening to calls, coaching in real time, running blitzes, and building a team that wants to get better every day. You know the math of sales, you coach off data, and you’re interested in how AI tools can make your reps sharper and faster.\u003C/p>\n\u003Cp>We measure success three ways: rooftops added, MRR grown, and the success of your reps.\u003C/p>\n\n\u003Cp>\u003Cstrong>This role is hybrid, 3 days per week in our Waltham, MA office, and reports to our Head of Sales.\u003C/strong>\u003C/p>\n\n\u003Cp>\u003Cstrong>You Will:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Lead & Develop the Team:\u003C/strong> Hire, onboard, and develop strong BDR and AE talent. Build a culture of accountability, learning, and high performance. Track rep progression and create clear paths from BDR to AE.\u003C/li>\n\u003Cli>\u003Cstrong>Coach With Data:\u003C/strong> Use activity metrics, conversion rates, connect rates, and pipeline data to pinpoint where each rep needs to improve. Run daily and weekly call reviews, role-plays, and live coaching sessions.\u003C/li>\n\u003Cli>\u003Cstrong>Own the Full Funnel:\u003C/strong> Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes.\u003C/li>\n\u003Cli>\u003Cstrong>Build & Maintain the Playbook:\u003C/strong> Working with Sales Enablement, create and keep updating the Sales Playbook covering prospecting, cold calling, objection handling, and closing in our vertical.\u003C/li>\n\u003Cli>\u003Cstrong>Use AI Tools:\u003C/strong> Bring AI into your team’s workflow where it helps, whether that’s call intelligence, outreach personalization, pipeline forecasting, or rep coaching.\u003C/li>\n\u003Cli>\u003Cstrong>Operate Strategically:\u003C/strong> Work with Marketing, RevOps, and Sales Leadership to align the team with company priorities. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>You Have:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Must Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>3–5+ years in B2B SaaS sales, with at least 2+ years in a sales management role\u003C/li>\n\u003Cli>Experience managing BDRs, AEs, or both, or strong experience on one side and readiness to own the full funnel\u003C/li>\n\u003Cli>A player-coach mentality. You lead by example and will pick up the phone to show a rep how it’s done\u003C/li>\n\u003Cli>A data-driven coaching approach. You know your conversion rates, activity benchmarks, and where each rep is winning or losing\u003C/li>\n\u003Cli>Strong communication. You give direct feedback with empathy and explain complex strategies clearly\u003C/li>\n\u003Cli>Comfort with ambiguity. You build process where none exists and don’t wait to be told what to do next\u003C/li>\n\u003Cli>Familiarity with or interest in bringing AI tools into sales workflows\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience in automotive, SMB, or blue-collar verticals\u003C/li>\n\u003Cli>Track record of promoting BDRs into closing roles\u003C/li>\n\u003Cli>Experience with high-velocity, short-cycle sales motions (2–3 day deal cycles)\u003C/li>\n\u003Cli>Familiarity with HubSpot and Nooks\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Interview Process\u003C/strong>\u003C/p>\n\u003Col>\n\u003Cli>\u003Cstrong>Initial Screen (Lead Recruiter\u003C/strong>) - 30 min\u003C/li>\n\u003Cli>\u003Cstrong>Hiring Manager Interview (Sales Manager)\u003C/strong> - 45 min\u003C/li>\n\u003Cli>\u003Cstrong>Presentation (Sales Manager, CRO)\u003C/strong> - 60 min\u003C/li>\n\u003Cli>\u003Cstrong>Direct Report Interview (Team Lead)\u003C/strong> - 15 min\u003C/li>\n\u003Cli>\u003Cstrong>Career Journey/Problem Solving Exercise (Head of People) \u003C/strong>- 60 min\u003C/li>\n\u003Cli>\u003Cstrong>Reference Checks\u003C/strong>\u003C/li>\n\u003C/ol>\n\u003Cp>\u003Cem>*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>We Offer\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Medical, Dental and Vision insurance within 30 days\u003C/li>\n\u003Cli>100% employer-paid medical insurance\u003C/li>\n\u003Cli>Equity package\u003C/li>\n\u003Cli>Flexible PTO with 15 days minimum\u003C/li>\n\u003Cli>Generous Parental Leave\u003C/li>\n\u003Cli>FSA and HSA options\u003C/li>\n\u003Cli>401(k)\u003C/li>\n\u003Cli>Learning Stipend\u003C/li>\n\u003Cli>WFH Equipment\u003C/li>\n\u003Cli>Chance to work with the latest technology\u003C/li>\n\u003Cli>A collaborative, high ownership culture\u003C/li>\n\u003Cli>Opportunities for development and career growth\u003C/li>\n\u003C/ul>\n\n\n\u003Cp>\u003Cstrong>Why Join Steer?\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \u003C/p>\n\u003Cp>Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u003C/p>\n\u003Cp>Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cbr>\u003Cbr>We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u003C/p>\n\u003Cp>Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.\u003Cbr>\u003Cbr>\u003C/p>","Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\nSteer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About The Role\nSteer is building one of the fastest-growing GTM engines in automotive SaaS, and we’re looking for a Sr. Sales Manager to lead from the front. This is a high-impact leadership role sitting at the intersection of pipeline generation and revenue conversion — you’ll own both the BDR and AE motion, or come in strong on one side with a genuine hunger to master both.\nThis is a hands-on job. You’ll be listening to calls, coaching in real time, running blitzes, and building a team that wants to get better every day. You know the math of sales, you coach off data, and you’re interested in how AI tools can make your reps sharper and faster.\nWe measure success three ways: rooftops added, MRR grown, and the success of your reps.\n\nThis role is hybrid, 3 days per week in our Waltham, MA office, and reports to our Head of Sales.\n\nYou Will:\n\nLead & Develop the Team: Hire, onboard, and develop strong BDR and AE talent. Build a culture of accountability, learning, and high performance. Track rep progression and create clear paths from BDR to AE.\nCoach With Data: Use activity metrics, conversion rates, connect rates, and pipeline data to pinpoint where each rep needs to improve. Run daily and weekly call reviews, role-plays, and live coaching sessions.\nOwn the Full Funnel: Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes.\nBuild & Maintain the Playbook: Working with Sales Enablement, create and keep updating the Sales Playbook covering prospecting, cold calling, objection handling, and closing in our vertical.\nUse AI Tools: Bring AI into your team’s workflow where it helps, whether that’s call intelligence, outreach personalization, pipeline forecasting, or rep coaching.\nOperate Strategically: Work with Marketing, RevOps, and Sales Leadership to align the team with company priorities. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets.\n\n\nYou Have:\nMust Have\n\n3–5+ years in B2B SaaS sales, with at least 2+ years in a sales management role\nExperience managing BDRs, AEs, or both, or strong experience on one side and readiness to own the full funnel\nA player-coach mentality. You lead by example and will pick up the phone to show a rep how it’s done\nA data-driven coaching approach. You know your conversion rates, activity benchmarks, and where each rep is winning or losing\nStrong communication. You give direct feedback with empathy and explain complex strategies clearly\nComfort with ambiguity. You build process where none exists and don’t wait to be told what to do next\nFamiliarity with or interest in bringing AI tools into sales workflows\n\nNice to Have\n\nExperience in automotive, SMB, or blue-collar verticals\nTrack record of promoting BDRs into closing roles\nExperience with high-velocity, short-cycle sales motions (2–3 day deal cycles)\nFamiliarity with HubSpot and Nooks\n\n\nInterview Process\n\nInitial Screen (Lead Recruiter) - 30 min\nHiring Manager Interview (Sales Manager) - 45 min\nPresentation (Sales Manager, CRO) - 60 min\nDirect Report Interview (Team Lead) - 15 min\nCareer Journey/Problem Solving Exercise (Head of People) - 60 min\nReference Checks\n\n*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.\n\nWe Offer\n\nMedical, Dental and Vision insurance within 30 days\n100% employer-paid medical insurance\nEquity package\nFlexible PTO with 15 days minimum\nGenerous Parental Leave\nFSA and HSA options\n401(k)\nLearning Stipend\nWFH Equipment\nChance to work with the latest technology\nA collaborative, high ownership culture\nOpportunities for development and career growth\n\n\n\nWhy Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \nHere, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\nJoin Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\nOur hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.","2026-06-17T13:41:42.000Z",{"jsonldValid":14,"jsonld":28},{"id":106,"slug":107,"title":108,"companyname":48,"companylogo":49,"companyTagline":50,"companyIndustry":51,"city":109,"country":13,"remote":86,"employmentType":110,"department":88,"content_html":111,"content_text":112,"years":20,"createdAt":57,"updatedAtISO":58,"postedAtISO":113,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":26,"schema":114},"e98460d1ce1457d41e7750517f1e4c64f782fcdfb59e075fe718e314bb8f3a32","strategic-customer-success-manager-at-steer-6cd495820b","Strategic Customer Success Manager","United States (Remote)",[16],"\u003Cp>Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u003C/p>\n\u003Cp>Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. \u003Cbr>\u003Cbr>\u003C/p>\u003Ch4>\u003Cstrong>About the Role\u003C/strong>\u003C/h4>\n\u003Cp>As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high-energy team, your mission is to drive executive alignment, lead QBRs, and coordinate cross-functional initiatives to ensure our most important customers are retained and positioned for expansion. Beyond managing your book, you will help shape the future of Enterprise CS at Steer—building the strategic playbooks and defining how we support complex accounts at scale.\u003C/p>\n\u003Ch4>\u003Cstrong>You Are\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\u003Cstrong>An Expert Relationship Builder:\u003C/strong> You are a strategic, proactive account owner who can build deep trust with both C-suite executives and day-to-day operational contacts.\u003C/li>\n\u003Cli>\u003Cstrong>Comfortable with Complexity:\u003C/strong> You thrive when managing large, multi-location customers with competing priorities, high expectations, and multi-stakeholder dynamics.\u003C/li>\n\u003Cli>\u003Cstrong>A Structure Builder:\u003C/strong> You are energized by the \"grey area\" and love building order out of chaos. You want to help design the playbook for strategic accounts, not just execute an existing one.\u003C/li>\n\u003Cli>\u003Cstrong>Commercially Minded & Composed:\u003C/strong> You are highly organized, focused on driving business value, and able to remain calm under pressure while balancing customer advocacy with internal capacity.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>You Will\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Own the Enterprise Lifecycle:\u003C/strong> Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.\u003C/li>\n\u003Cli>\u003Cstrong>Build the Strategic Playbook:\u003C/strong> Help design Steer's enterprise CS framework, defining how we proactively support and scale our highest-value accounts.\u003C/li>\n\u003Cli>\u003Cstrong>Champion Cross-Functional Alignment:\u003C/strong> Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and translate customer feedback into internal action plans.\u003C/li>\n\u003Cli>\u003Cstrong>Mitigate Risk & Drive Growth:\u003C/strong> Create clear account plans for top-tier accounts to give the broader team visibility into enterprise health, revenue risks (GRR), and net revenue opportunities (NRR).\u003C/li>\n\u003Cli>\u003Cstrong>Streamline Executions:\u003C/strong> Lead smooth onboarding transitions, coordinate reporting and campaign strategies, and resolve complex issues before they become urgent.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>You Have\u003C/strong>\u003C/h4>\n\u003Ch4>\u003Cstrong>Must Have\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Enterprise Mastery:\u003C/strong> 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally multi-location or enterprise-scale).\u003C/li>\n\u003Cli>\u003Cstrong>Commercial Acumen:\u003C/strong> A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to boost NRR.\u003C/li>\n\u003Cli>\u003Cstrong>Executive Communication:\u003C/strong> Exceptional presentation, project management, and relationship skills, with the ability to command a room of executive stakeholders.\u003C/li>\n\u003Cli>\u003Cstrong>Lifecycle Oversight:\u003C/strong> Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Industry Experience:\u003C/strong> Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models.\u003C/li>\n\u003Cli>\u003Cstrong>CS Ecosystem Tech:\u003C/strong> Experience using HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms.\u003C/li>\n\u003Cli>\u003Cstrong>Playbook Design:\u003C/strong> Prior experience assisting with customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>Interview Process\u003C/strong>\u003C/h4>\n\u003Cp>\u003Cstrong>1. Initial Screen\u003C/strong> – 30 min with Lead Recruiter\u003C/p>\n\u003Cp>\u003Cstrong>2. Hiring Manager Interview\u003C/strong> – 45 min with Head of Success\u003C/p>\n\u003Cp>\u003Cstrong>3. Case Study Presentation\u003C/strong> – 60 min Assignment\u003C/p>\n\u003Cp>\u003Cstrong>4. Peer Interview\u003C/strong> – 30 min with Sr. CSM\u003C/p>\n\u003Cp>\u003Cstrong>    Problem Solving Exercise\u003C/strong> – 60 min with Head of People\u003C/p>\n\u003Cp>\u003Cstrong>5. Reference Checks\u003C/strong>\u003C/p>\n\u003Ch4> \u003C/h4>\n\u003Ch4>\u003Cstrong>We Offer\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>100% remote work environment\u003C/li>\n\u003Cli>Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)\u003C/li>\n\u003Cli>Equity package\u003C/li>\n\u003Cli>Flexible PTO with a 15-day minimum\u003C/li>\n\u003Cli>Generous Parental Leave\u003C/li>\n\u003Cli>FSA and HSA options\u003C/li>\n\u003Cli>401(k)\u003C/li>\n\u003Cli>Growth & Wellness Stipend\u003C/li>\n\u003Cli>WFH Equipment\u003C/li>\n\u003Cli>Chance to work with the latest technology\u003C/li>\n\u003Cli>A collaborative, high-ownership culture with clear opportunities for career growth\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Why Join Steer?\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \u003C/p>\n\u003Cp>Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u003C/p>\n\u003Cp>Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cbr>\u003Cbr>We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u003C/p>\n\u003Cp>Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.\u003Cbr>\u003Cbr>\u003C/p>","Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\nSteer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role\nAs a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high-energy team, your mission is to drive executive alignment, lead QBRs, and coordinate cross-functional initiatives to ensure our most important customers are retained and positioned for expansion. Beyond managing your book, you will help shape the future of Enterprise CS at Steer—building the strategic playbooks and defining how we support complex accounts at scale.\nYou Are\n\nAn Expert Relationship Builder: You are a strategic, proactive account owner who can build deep trust with both C-suite executives and day-to-day operational contacts.\nComfortable with Complexity: You thrive when managing large, multi-location customers with competing priorities, high expectations, and multi-stakeholder dynamics.\nA Structure Builder: You are energized by the \"grey area\" and love building order out of chaos. You want to help design the playbook for strategic accounts, not just execute an existing one.\nCommercially Minded & Composed: You are highly organized, focused on driving business value, and able to remain calm under pressure while balancing customer advocacy with internal capacity.\n\nYou Will\n\nOwn the Enterprise Lifecycle: Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.\nBuild the Strategic Playbook: Help design Steer's enterprise CS framework, defining how we proactively support and scale our highest-value accounts.\nChampion Cross-Functional Alignment: Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and translate customer feedback into internal action plans.\nMitigate Risk & Drive Growth: Create clear account plans for top-tier accounts to give the broader team visibility into enterprise health, revenue risks (GRR), and net revenue opportunities (NRR).\nStreamline Executions: Lead smooth onboarding transitions, coordinate reporting and campaign strategies, and resolve complex issues before they become urgent.\n\nYou Have\nMust Have\n\nEnterprise Mastery: 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally multi-location or enterprise-scale).\nCommercial Acumen: A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to boost NRR.\nExecutive Communication: Exceptional presentation, project management, and relationship skills, with the ability to command a room of executive stakeholders.\nLifecycle Oversight: Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.\n\nNice to Have\n\nIndustry Experience: Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models.\nCS Ecosystem Tech: Experience using HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms.\nPlaybook Design: Prior experience assisting with customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch.\n\nInterview Process\n1. Initial Screen – 30 min with Lead Recruiter\n2. Hiring Manager Interview – 45 min with Head of Success\n3. Case Study Presentation – 60 min Assignment\n4. Peer Interview – 30 min with Sr. CSM\n    Problem Solving Exercise – 60 min with Head of People\n5. Reference Checks\n \nWe Offer\n\n100% remote work environment\nMedical, Dental, and Vision insurance within 30 days (100% employer-paid medical)\nEquity package\nFlexible PTO with a 15-day minimum\nGenerous Parental Leave\nFSA and HSA options\n401(k)\nGrowth & Wellness Stipend\nWFH Equipment\nChance to work with the latest technology\nA collaborative, high-ownership culture with clear opportunities for career growth\n\n\nWhy Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \nHere, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\nJoin Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\nOur hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.","2026-06-22T20:02:04.000Z",{"jsonldValid":14,"jsonld":28},1782376950290]