[{"data":1,"prerenderedAt":121},["ShallowReactive",2],{"$fi0eyXx-ZTq6U8-5XdNmjPfEBRmGLz_1Vmq42F17NRLk":3,"$f_OB14JEwao0Fm1kJ1V82Tustszz57vLU1beaRp9YxUE":28},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":16,"department":18,"content_html":19,"content_text":20,"years":21,"createdAt":22,"updatedAtISO":23,"postedAtISO":24,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":26},"83a6a17415bb839f38a92968d633a98835d895fe143b950df0668e3a619ac4f4","c3316ab4988c369c8010e4bd3a5fb5ec5d5cc5041dbe4c253d3f38c50c6be646","manager-digital-marketing-at-norton-rose-fulbright-504e1c9234","Manager, Digital Marketing","Norton Rose Fulbright","https://cdn.jobboardwise.com/logo/nortonrosefulbright.com","Law around the world","Law Practice","Houston","United States",false,[17],"Full-time","Other","\u003Cp>\u003Cb>Job Description\u003C/b>\u003C/p>\u003Cp>At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity. The highly regarded law firm consistently receives recognition from Great Place to Work and Top Workplaces, two companies that specialize in assessing organizational culture. Teams collaborate across regions, value new ideas and deliver meaningful client solutions, supported by a culture that embraces ambition, development and shared success. With more than 3,000 lawyers and 3,000 business services professionals working together across 50 offices worldwide, this global law firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors.\u003C/p>\u003Cp>The Manager, Digital Marketing is responsible for leading the day-to-day execution and optimization of the firm's digital marketing programs, platforms and channels. This role oversees a team of digital marketing professionals and serves as a key liaison between marketing and business development colleagues, lawyers, technology teams and external partners to deliver high-quality digital experiences that support business development, thought leadership and brand visibility.\u003C/p>\u003Cbr>\u003Cp>The Manager balances execution and optimization with people leadership, ensuring digital initiatives are delivered efficiently, consistently and in alignment with firm standards. The role drives operational excellence across websites, blogs, and campaign platforms while fostering team development and continuous improvement.\u003C/p>\u003Cbr>\u003Cp>This position will be based in our Houston, Austin, Dallas or San Antonio office and flexibility to visit the office for training or meetings is required.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Responsibilities include but are not limited to:\u003C/b>\u003C/p>\u003Cp>Leadership and team management\u003C/p>\u003Cul>\u003Cli>Lead, coach and develop a team of digital marketing professionals, including workload prioritization and career development.\u003C/li>\u003Cli>Foster a collaborative, service-oriented culture focused on accountability, innovation and continuous improvement.\u003C/li>\u003Cli>Oversee recruiting, onboarding and training efforts for digital marketing team members.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>Digital Marketing strategy and execution\u003C/p>\u003Cul>\u003Cli>As the senior subject matter expert, partner with the Content and BD teams to implement digital marketing strategies and support business development, thought leadership and brand visibility goals.\u003C/li>\u003Cli>Lead the execution of digital marketing campaigns across web, email, social media and other digital channels, communicating performance data and actionable insights to inform platform enhancements, campaign optimization and content strategy decisions in collaboration with the Content team.\u003C/li>\u003Cli>Provide guidance to business development professionals and marketing colleagues and lawyers as appropriate on digital marketing best practices and platform capabilities.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>Digital platforms and operations\u003C/p>\u003Cul>\u003Cli>Oversee the day-to-day management of the firm's digital marketing platforms, including websites, blogs, microsites and campaign tools.\u003C/li>\u003Cli>Work to continuously improve digital intake, ticketing and approval workflows, ensuring timely, accurate and consistent execution of requests.\u003C/li>\u003Cli>Manage publishing workflows and ensure compliance with brand, accessibility, governance and quality standards\u003C/li>\u003Cli>Serve as the primary escalation point for digital marketing requests, platform issues and content delivery challenges.\u003C/li>\u003Cli>Oversee regular content audits and lifecycle management, including updates, archiving and end-of-life transitions for digital assets and platforms.\u003C/li>\u003Cli>Develop and approve keyword and SEO, and GEO strategies (for digital publications, blogs, legal updates, campaigns, etc.) and collaborate with stakeholders and vendors to improve site search, Google rankings and AI-influenced search outcomes, maximizing visibility, discoverability and long-term performance.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>Platform optimization and stakeholder management\u003C/p>\u003Cul>\u003Cli>Act as business owner for digital marketing platforms (CMS, analytics tools, microsites, blogs and cloud services), managing external agencies and vendors on scope, prioritization, issue resolution, optimization, budgeting, invoicing and contract coordination.\u003C/li>\u003Cli>Partner with global, regional and cross-functional teams (content, brand and creative, business development, communications, IT and lawyer stakeholders) to operationalize digital processes, enhancements and service offerings, and to standardize execution across the firm.\u003C/li>\u003Cli>Monitor digital performance metrics and deliver actionable insights to improve engagement, user experience and campaign effectiveness.\u003C/li>\u003Cli>Manage relationships with internal stakeholders, technology teams, external vendors and agencies to support the successful delivery and continuous improvement of digital marketing initiatives.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>Other duties\u003C/p>\u003Cp>Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Qualifications and experience:\u003C/b>\u003C/p>\u003Cul>\u003Cli>Bachelor's degree in digital marketing, digital media, marketing technology, marketing operations, marketing or a related field and five or more years of relevant professional experience, preferably in the legal industry, professional services, or another complex organization.\u003C/li>\u003Cli>In lieu of a bachelor's degree, nine years of relevant experience in digital marketing, web management, or marketing technology, preferably in the legal industry, professional services, or another complex organization.\u003C/li>\u003Cli>Demonstrated experience leading digital platforms, SEO strategy and vendor relationships.\u003C/li>\u003Cli>Proven ability to manage multiple priorities, stakeholders and deadlines in a fast-paced environment.\u003C/li>\u003Cli>Prior experience supervising or mentoring team members with demonstrated people leadership capability. 1+ years of team management experience highly preferred.\u003C/li>\u003Cli>Experience managing digital projects, campaigns and stakeholder relationships in a professional services environment preferred.\u003C/li>\u003Cli>Strong knowledge of digital marketing platforms, content management systems and analytics tools.\u003C/li>\u003Cli>Experience with technologies and tools such as Adobe Experience Manager, WordPress HubSpot, HTML, CSS, Data Studio, SharePoint, Hootsuite, Adobe Analytics, Google Analytics (GA4), Google Search Console, Google Ads, Adobe Workfront, Adobe Creative Suite, social media platforms, Mailchimp, event platforms, Coveo, Semrush, Copilot, Microsoft 365 and LastPass highly preferred.\u003C/li>\u003Cli>Working knowledge of HTML, SEO and digital accessibility standards. GEO knowledge and Bar rule understanding a plus.\u003C/li>\u003Cli>Strong project management and organizational skills with the ability to manage competing priorities.\u003C/li>\u003Cli>Excellent written, verbal and interpersonal communication skills.\u003C/li>\u003Cli>Strong problem solving and analytical mindset and ability to translate data into actionable recommendations.\u003C/li>\u003Cli>Demonstrated ability to build effective relationships with stakeholders at all levels in a collaborative environment.\u003C/li>\u003Cli>Promote and demonstrate our business principles of quality, unity and integrity.\u003Cbr>\u003C/li>\u003C/ul>\u003Cp>Norton Rose Fulbright does not accept unsolicited resumes from search firms. Search firms must have an executed search firm agreement and be specifically engaged by Norton Rose Fulbright for a particular search before submitting candidates. A signed agreement alone does not authorize candidate submissions for all open positions.\u003C/p>\u003Cp>All candidate submissions must be made through Norton Rose Fulbright's agency portal. Only agencies invited to participate in a search may submit candidates. Submissions made directly to lawyers, hiring managers, or other firm personnel are not eligible for placement fee consideration.\u003C/p>\u003Cp>Norton Rose Fulbright will not be bound by any terms, conditions, or fee arrangements related to candidate submissions made in violation of these guidelines, nor will it recognize any claim made by the submitting search firm.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Benefits\u003C/b>\u003C/p>\u003Cp>Norton Rose Fulbright US LLP is committed to providing employees with a comprehensive and competitive benefits package that supports you, your health, and your family. Benefit packages include access to three medical insurance plans, dental insurance, vision insurance, life insurance, and disability insurance. Employees can also access pre-tax benefits such as health savings and flexible spending accounts. Norton Rose Fulbright helps provide financial security by allowing employees to participate in a 401(k) savings plan and profit-sharing plans if eligible. Full- time employees are eligible to access fertility benefits designed to support fertility and family-forming journeys. Employees may also access commuter benefits where applicable and student loan assistance refinancing options.\u003C/p>\u003Cp>In addition to the Firm’s health and welfare benefits above, we offer a competitive paid time off plan, which provides a minimum of 20 days off based on your role and tenure with the firm. The firm offers a generous paid maternity leave and paid paternity leave (parental leave) benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn or adopted child(ren). Employees may also access child care support through a back-up care program. Employees are also entitled to 11 Firm holidays.\u003C/p>\u003Cp>\u003Cb> \u003C/b>\u003C/p>\u003Cp>\u003Cb>Legal Notices\u003C/b>\u003C/p>\u003Cp>Norton Rose Fulbright US LLP is an Equal Employment Opportunity Employer and complies with all applicable federal laws and their implementing regulations that require the collection and recording of certain data and information. The information we receive will not be used to make any decision regarding employment and will be kept separate from your application. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, and any other characteristic protected by law.\u003C/p>\u003Cp>Norton Rose Fulbright US is committed to providing reasonable accommodation as an Equal Employment Opportunity Employer to applicants with disabilities. If you require assistance of accommodation to complete your application, please contact us.hr@nortonrosefulbright.com. When submitting your request, please provide your contact information and a description of the accommodation needed or the accessibility barrier you are experiencing. We will make a determination on your request for reasonable accommodation on a case-by-case basis.\u003C/p>\u003Cp>Pay Transparency – Nondiscrimination Provision: The firm will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).\u003C/p>\u003Cp>E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.\u003C/p>\u003Cp>Right to Work Information\u003C/p>\u003Cp>Equal Employment Opportunity\u003C/p>\u003Cbr>\u003Cp>For details on the personal information we collect in connection with your application for potential employment or partnership with Norton Rose Fulbright US LLP and for what purposes visit California Consumer Privacy Notice-Norton Rose Fulbright and Norton Rose Fulbright US LLP - US Data Privacy Policy or contact us at (713) 651-7777.\u003C/p>","Job Description At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity. The highly regarded law firm consistently receives recognition from Great Place to Work and Top Workplaces, two companies that specialize in assessing organizational culture. Teams collaborate across regions, value new ideas and deliver meaningful client solutions, supported by a culture that embraces ambition, development and shared success. With more than 3,000 lawyers and 3,000 business services professionals working together across 50 offices worldwide, this global law firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors. The Manager, Digital Marketing is responsible for leading the day-to-day execution and optimization of the firm's digital marketing programs, platforms and channels. This role oversees a team of digital marketing professionals and serves as a key liaison between marketing and business development colleagues, lawyers, technology teams and external partners to deliver high-quality digital experiences that support business development, thought leadership and brand visibility. The Manager balances execution and optimization with people leadership, ensuring digital initiatives are delivered efficiently, consistently and in alignment with firm standards. The role drives operational excellence across websites, blogs, and campaign platforms while fostering team development and continuous improvement. This position will be based in our Houston, Austin, Dallas or San Antonio office and flexibility to visit the office for training or meetings is required. Responsibilities include but are not limited to: Leadership and team management Lead, coach and develop a team of digital marketing professionals, including workload prioritization and career development. Foster a collaborative, service-oriented culture focused on accountability, innovation and continuous improvement. Oversee recruiting, onboarding and training efforts for digital marketing team members. Digital Marketing strategy and execution As the senior subject matter expert, partner with the Content and BD teams to implement digital marketing strategies and support business development, thought leadership and brand visibility goals. Lead the execution of digital marketing campaigns across web, email, social media and other digital channels, communicating performance data and actionable insights to inform platform enhancements, campaign optimization and content strategy decisions in collaboration with the Content team. Provide guidance to business development professionals and marketing colleagues and lawyers as appropriate on digital marketing best practices and platform capabilities. Digital platforms and operations Oversee the day-to-day management of the firm's digital marketing platforms, including websites, blogs, microsites and campaign tools. Work to continuously improve digital intake, ticketing and approval workflows, ensuring timely, accurate and consistent execution of requests. Manage publishing workflows and ensure compliance with brand, accessibility, governance and quality standards Serve as the primary escalation point for digital marketing requests, platform issues and content delivery challenges. Oversee regular content audits and lifecycle management, including updates, archiving and end-of-life transitions for digital assets and platforms. Develop and approve keyword and SEO, and GEO strategies (for digital publications, blogs, legal updates, campaigns, etc.) and collaborate with stakeholders and vendors to improve site search, Google rankings and AI-influenced search outcomes, maximizing visibility, discoverability and long-term performance. Platform optimization and stakeholder management Act as business owner for digital marketing platforms (CMS, analytics tools, microsites, blogs and cloud services), managing external agencies and vendors on scope, prioritization, issue resolution, optimization, budgeting, invoicing and contract coordination. Partner with global, regional and cross-functional teams (content, brand and creative, business development, communications, IT and lawyer stakeholders) to operationalize digital processes, enhancements and service offerings, and to standardize execution across the firm. Monitor digital performance metrics and deliver actionable insights to improve engagement, user experience and campaign effectiveness. Manage relationships with internal stakeholders, technology teams, external vendors and agencies to support the successful delivery and continuous improvement of digital marketing initiatives. Other duties Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications and experience: Bachelor's degree in digital marketing, digital media, marketing technology, marketing operations, marketing or a related field and five or more years of relevant professional experience, preferably in the legal industry, professional services, or another complex organization. In lieu of a bachelor's degree, nine years of relevant experience in digital marketing, web management, or marketing technology, preferably in the legal industry, professional services, or another complex organization. Demonstrated experience leading digital platforms, SEO strategy and vendor relationships. Proven ability to manage multiple priorities, stakeholders and deadlines in a fast-paced environment. Prior experience supervising or mentoring team members with demonstrated people leadership capability. 1+ years of team management experience highly preferred. Experience managing digital projects, campaigns and stakeholder relationships in a professional services environment preferred. Strong knowledge of digital marketing platforms, content management systems and analytics tools. Experience with technologies and tools such as Adobe Experience Manager, WordPress HubSpot, HTML, CSS, Data Studio, SharePoint, Hootsuite, Adobe Analytics, Google Analytics (GA4), Google Search Console, Google Ads, Adobe Workfront, Adobe Creative Suite, social media platforms, Mailchimp, event platforms, Coveo, Semrush, Copilot, Microsoft 365 and LastPass highly preferred. Working knowledge of HTML, SEO and digital accessibility standards. GEO knowledge and Bar rule understanding a plus. Strong project management and organizational skills with the ability to manage competing priorities. Excellent written, verbal and interpersonal communication skills. Strong problem solving and analytical mindset and ability to translate data into actionable recommendations. Demonstrated ability to build effective relationships with stakeholders at all levels in a collaborative environment. Promote and demonstrate our business principles of quality, unity and integrity. Norton Rose Fulbright does not accept unsolicited resumes from search firms. Search firms must have an executed search firm agreement and be specifically engaged by Norton Rose Fulbright for a particular search before submitting candidates. A signed agreement alone does not authorize candidate submissions for all open positions. All candidate submissions must be made through Norton Rose Fulbright's agency portal. Only agencies invited to participate in a search may submit candidates. Submissions made directly to lawyers, hiring managers, or other firm personnel are not eligible for placement fee consideration. Norton Rose Fulbright will not be bound by any terms, conditions, or fee arrangements related to candidate submissions made in violation of these guidelines, nor will it recognize any claim made by the submitting search firm. Benefits Norton Rose Fulbright US LLP is committed to providing employees with a comprehensive and competitive benefits package that supports you, your health, and your family. Benefit packages include access to three medical insurance plans, dental insurance, vision insurance, life insurance, and disability insurance. Employees can also access pre-tax benefits such as health savings and flexible spending accounts. Norton Rose Fulbright helps provide financial security by allowing employees to participate in a 401(k) savings plan and profit-sharing plans if eligible. Full- time employees are eligible to access fertility benefits designed to support fertility and family-forming journeys. Employees may also access commuter benefits where applicable and student loan assistance refinancing options. In addition to the Firm’s health and welfare benefits above, we offer a competitive paid time off plan, which provides a minimum of 20 days off based on your role and tenure with the firm. The firm offers a generous paid maternity leave and paid paternity leave (parental leave) benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn or adopted child(ren). Employees may also access child care support through a back-up care program. Employees are also entitled to 11 Firm holidays. Legal Notices Norton Rose Fulbright US LLP is an Equal Employment Opportunity Employer and complies with all applicable federal laws and their implementing regulations that require the collection and recording of certain data and information. The information we receive will not be used to make any decision regarding employment and will be kept separate from your application. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, and any other characteristic protected by law. Norton Rose Fulbright US is committed to providing reasonable accommodation as an Equal Employment Opportunity Employer to applicants with disabilities. If you require assistance of accommodation to complete your application, please contact us.hr@nortonrosefulbright.com. When submitting your request, please provide your contact information and a description of the accommodation needed or the accessibility barrier you are experiencing. We will make a determination on your request for reasonable accommodation on a case-by-case basis. Pay Transparency – Nondiscrimination Provision: The firm will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. Right to Work Information Equal Employment Opportunity For details on the personal information we collect in connection with your application for potential employment or partnership with Norton Rose Fulbright US LLP and for what purposes visit California Consumer Privacy Notice-Norton Rose Fulbright and Norton Rose Fulbright US LLP - US Data Privacy Policy or contact us at (713) 651-7777.",0,1791602511000,"2026-10-10 05:24:54","Posted Today","USD",{"jsonldValid":15,"jsonld":27},"",{"jobs":29},[30,52,60,70,88,103],{"id":31,"applyToken":32,"slug":33,"title":34,"companyname":35,"companylogo":36,"companyTagline":37,"companyIndustry":38,"city":39,"country":14,"remote":40,"employmentType":41,"department":43,"content_html":44,"content_text":45,"years":21,"createdAt":46,"updatedAtISO":47,"postedAtISO":48,"hasSalary":15,"salaryMin":49,"salaryMax":50,"currency":25,"schema":51},"2e5cbbb78db915fb7fb143f77a917d2ba3da6af31af7224eb3c902f127891efb","2f5620bfe74906e591766e4d78ae1158eb3d6cc56194230d3d9b81c8d1756f23","digital-adoption-and-lifecycle-manager-at-mixpanel-231aa02d3f","Digital Adoption & Lifecycle Manager","Mixpanel","https://cdn.jobboardwise.com/logo/mixpanel.com","Powerful, self-serve product analytics to help you convert, engage, and retain more users.","Software Development","New York City",true,[42],"Contract","Marketing","\u003Cp>\u003Cstrong>About Mixpanel\u003C/strong>\u003C/p>\n\u003Cp>Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com.\u003C/p>\u003Cp>\u003Cstrong>About the Customer Digital Experience Team\u003C/strong>\u003C/p>\n\u003Cp>Customer Digital Experience sits within Customer Engineering, the technical arm of Mixpanel's Customer organization.\u003C/p>\n\u003Cp>A Our sharpest focus is the digital-only segment: thousands of companies with no proactive account coverage. Some have technical resources available to them, but that support is entirely reactive. It answers the ticket and solves the problem in front of it. Nobody is watching for the customer who implemented and then never built a report, or the account whose usage has been sliding for a month. Our job is to be proactive,, and everything we build should be as automated as possible, without a human initiating it.\u003C/p>\n\u003Cp>Our programs run across the full customer base and are not one-size-fits-all. We build flows that branch and adapt by segment, tuning the content, timing, and channel for who's receiving them. An onboarding flow for a digital-only customer carries the whole experience; the version reaching an account with a dedicated team is tuned to complement what that team is already doing. Same underlying program, deliberately different execution, continuously optimized based on what each segment responds to.\u003C/p>\n\u003Cp>We're close to the data and to the technical reality of how customers implement and use Mixpanel. We're not guessing at what customers are doing; we can see it, and we build against it. This is a small, new team standing up a new function. The playbook isn't written yet; we're writing it together.\u003C/p>\n\u003Cp>\u003Cstrong>About the Role\u003C/strong>\u003C/p>\n\u003Cp>As our Digital Adoption & Lifecycle Manager, you'll own the communications that drive adoption, retention, and expansion across Mixpanel's customer base, with our digital-only customers as the sharpest test of whether the programs work. You'll design lifecycle programs triggered by real behavior: a team that just implemented but hasn't built their first report, an account whose query volume dropped for three straight weeks, a power user hitting the edge of their current plan. Then you'll write the emails and in-product messages that move them forward.\u003C/p>\n\u003Cp>This is a builder's role, not a maintainer's role. You'll define the segmentation, write the copy, set up the triggers, instrument the measurement, and then argue with the data about what to change.\u003C/p>\n\u003Cp>It's also a deeply collaborative one. You'll work hand in hand with our Customer Success Digital Programs Manager, sharing a roadmap and dividing the work. You'll partner with Marketing on the overall email calendar so our lifecycle sends and their campaigns aren't competing for the same inbox. You'll support adoption initiatives coming out of Product, turning a launch into something customers actually try. And you'll take cues from customer-facing teams about what's landing and what isn't. Very little of this job happens alone.\u003C/p>\n\u003Cp>You'll also help define what agentic customer success looks like at Mixpanel. The scaled programs we build today are rules and triggers; the ones we build next will involve AI agents that can interpret a customer's situation, decide what that customer needs, and act. We're early here and we don't have the answers. We want someone who is already experimenting, who already has opinions about where agents help and where they break trust, and who wants to shape how this gets built.\u003C/p>\n\u003Cp>If you like clean handoffs and finished systems, this isn't it. If you want to build the thing from zero and own the number it moves, read on.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Build the lifecycle communication program end-to-end across onboarding, adoption, retention, and expansion, from strategy through copy, build, launch, and iteration\u003C/li>\n\u003Cli>Create programs that serve the full customer base while working hardest for digital-only customers, and decide where messaging should differ for accounts with a dedicated team\u003C/li>\n\u003Cli>Design behavior-based segmentation using product usage, health signals, lifecycle stage, and account attributes; define the triggers that decide who hears from us and when\u003C/li>\n\u003Cli>Write clear, useful customer-facing copy across email, in-product messaging, and other digital channels that reflects Mixpanel's voice and gives customers a reason to act\u003C/li>\n\u003Cli>Build and ship campaigns in tools like Customer.io, HubSpot, and Statisfy, including the audience logic, templates, and QA that keep them reliable\u003C/li>\n\u003Cli>Partner with Marketing on the shared email calendar, coordinating timing, frequency, and audience overlap so customers get a coherent experience instead of three messages in one week\u003C/li>\n\u003Cli>Support product-led adoption initiatives by translating launches and feature pushes into lifecycle moments that get customers to try the thing, and report back on whether they did\u003C/li>\n\u003Cli>Keep our library of lifecycle messaging current as the product changes, retiring what's stale and rewriting what no longer matches reality\u003C/li>\n\u003Cli>Define success metrics for every program, instrument them in Mixpanel, and run a regular reporting cadence on engagement, adoption lift, and downstream retention and expansion impact\u003C/li>\n\u003Cli>Run experiments on subject lines, timing, sequencing, channel mix, and audience definition, and kill what doesn't work\u003C/li>\n\u003Cli>Work with customer-facing teams to learn what resonates in conversations, translate it into programs that reach customers without proactive account teams, and make sure digital touches complement rather than collide with human ones\u003C/li>\n\u003Cli>Pilot agentic approaches to scaled customer success, where an AI agent can personalize a touchpoint, surface the right next action, or handle a customer interaction end-to-end, and develop a point of view on what should be automated, what should stay human, and how we'd know the difference\u003C/li>\n\u003Cli>Identify gaps in our data, tooling, and process, and propose what we should fix first. This program is new and the infrastructure is being built alongside it.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We're Looking For Someone Who Is:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experienced in customer lifecycle communications, ideally in a B2B SaaS environment, focused on post-sale adoption, retention, and expansion rather than demand generation or pre-sales\u003C/li>\n\u003Cli>An excellent writer who can be concise, specific, and useful to a technical audience\u003C/li>\n\u003Cli>Hands-on with lifecycle and marketing automation platforms (Customer.io, HubSpot, Braze, Iterable, or similar); you build the campaign yourself, you don't hand off a brief\u003C/li>\n\u003Cli>Fluent in product analytics (Mixpanel or similar) and comfortable pulling your own data to define segments and measure results\u003C/li>\n\u003Cli>Familiar with customer success platforms (Statisfy, Gainsight, Totango, or similar) and how health signals and customer data feed scaled programming\u003C/li>\n\u003Cli>Strong at segmentation, able to reason about cohorts, behavioral triggers, and audience overlap, and knows when a segment is too small to matter\u003C/li>\n\u003Cli>Data-driven in practice, not just in principle; forms a hypothesis, measures the result, and changes course based on what the data actually says\u003C/li>\n\u003Cli>Comfortable being measured on business outcomes, not open rates alone. You've directly contributed to metrics like GRR, NRR, activation rate, and time to first value.\u003C/li>\n\u003Cli>Genuinely collaborative. You've coordinated a shared calendar with Marketing, taken input from customer-facing teams, and supported someone else's launch without needing it to be your project.\u003C/li>\n\u003Cli>Experienced working alongside customer-facing teams and comfortable earning their trust when your programs touch their customers\u003C/li>\n\u003Cli>Able to drive projects forward independently across teams, with the judgment to prioritize, make tradeoffs, and keep things moving without a defined playbook\u003C/li>\n\u003Cli>Comfortable with ambiguity and energized by building from the ground up\u003C/li>\n\u003Cli>Actively experimenting with agentic customer success. Not just using AI to draft copy, but thinking about where AI agents can take real action in the customer lifecycle. You've tried things, you've seen what falls over, and you have a point of view on what's ready and what isn't. We'll ask you what you've built or what you’re ideating on.\u003C/li>\n\u003Cli>Using AI purposefully in your day-to-day: drafting and iterating on copy, analyzing campaign performance, scaling research and segmentation work\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience launching a scaled or digital customer success program at a company that didn't have one before\u003C/li>\n\u003Cli>Experience serving a long-tail or self-serve customer base where digital is the only channel available, alongside segments that have dedicated account teams\u003C/li>\n\u003Cli>Experience with in-product messaging tools and lifecycle orchestration beyond email\u003C/li>\n\u003Cli>Hands-on experience deploying an AI agent into a real customer-facing workflow, at any scale, including the ones that didn't work\u003C/li>\n\u003C/ul>\n\u003Cp>#LI-Remote\u003C/p>\u003Cp>\u003Cstrong>Compensation\u003C/strong>\u003C/p>\n\u003Cp>The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here.\u003Cbr>\u003Cbr>Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.\u003C/p>\u003Cp>Mixpanel Compensation Range\u003C/p>\u003Cp>$132,000—$162,750 USD\u003C/p>\u003Cp>\u003Cstrong>Benefits and Perks\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Comprehensive Medical, Vision, and Dental Care\u003C/li>\n\u003Cli>Mental Wellness Benefit\u003C/li>\n\u003Cli>Generous Vacation Policy & Additional Company Holidays\u003C/li>\n\u003Cli>Enhanced Parental Leave\u003C/li>\n\u003Cli>Volunteer Time Off\u003C/li>\n\u003Cli>Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>*please note that benefits and perks for contract positions will vary*\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Culture Values\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Make Bold Bets:\u003C/strong> We choose courageous action over comfortable progress.\u003C/li>\n\u003Cli>\u003Cstrong>Innovate with Insight:\u003C/strong> We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.\u003C/li>\n\u003Cli>\u003Cstrong>One Team:\u003C/strong> We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.\u003C/li>\n\u003Cli>\u003Cstrong>Candor with Connection:\u003C/strong> We build meaningful relationships that enable honest feedback and direct conversations.\u003C/li>\n\u003Cli>\u003Cstrong>Champion the Customer:\u003C/strong> We seek to deeply understand our customers’ needs, ensuring their success is our north star.\u003C/li>\n\u003Cli>\u003Cstrong>Powerful Simplicity:\u003C/strong> We find elegant solutions to complex problems, making sophisticated things accessible.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Why choose Mixpanel?\u003C/strong>\u003C/p>\n\u003Cp>We’re a leader in analytics with over 29,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.\u003C/p>\n\u003Cp>Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.\u003C/p>","About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com. About the Customer Digital Experience Team Customer Digital Experience sits within Customer Engineering, the technical arm of Mixpanel's Customer organization. A Our sharpest focus is the digital-only segment: thousands of companies with no proactive account coverage. Some have technical resources available to them, but that support is entirely reactive. It answers the ticket and solves the problem in front of it. Nobody is watching for the customer who implemented and then never built a report, or the account whose usage has been sliding for a month. Our job is to be proactive,, and everything we build should be as automated as possible, without a human initiating it. Our programs run across the full customer base and are not one-size-fits-all. We build flows that branch and adapt by segment, tuning the content, timing, and channel for who's receiving them. An onboarding flow for a digital-only customer carries the whole experience; the version reaching an account with a dedicated team is tuned to complement what that team is already doing. Same underlying program, deliberately different execution, continuously optimized based on what each segment responds to. We're close to the data and to the technical reality of how customers implement and use Mixpanel. We're not guessing at what customers are doing; we can see it, and we build against it. This is a small, new team standing up a new function. The playbook isn't written yet; we're writing it together. About the Role As our Digital Adoption & Lifecycle Manager, you'll own the communications that drive adoption, retention, and expansion across Mixpanel's customer base, with our digital-only customers as the sharpest test of whether the programs work. You'll design lifecycle programs triggered by real behavior: a team that just implemented but hasn't built their first report, an account whose query volume dropped for three straight weeks, a power user hitting the edge of their current plan. Then you'll write the emails and in-product messages that move them forward. This is a builder's role, not a maintainer's role. You'll define the segmentation, write the copy, set up the triggers, instrument the measurement, and then argue with the data about what to change. It's also a deeply collaborative one. You'll work hand in hand with our Customer Success Digital Programs Manager, sharing a roadmap and dividing the work. You'll partner with Marketing on the overall email calendar so our lifecycle sends and their campaigns aren't competing for the same inbox. You'll support adoption initiatives coming out of Product, turning a launch into something customers actually try. And you'll take cues from customer-facing teams about what's landing and what isn't. Very little of this job happens alone. You'll also help define what agentic customer success looks like at Mixpanel. The scaled programs we build today are rules and triggers; the ones we build next will involve AI agents that can interpret a customer's situation, decide what that customer needs, and act. We're early here and we don't have the answers. We want someone who is already experimenting, who already has opinions about where agents help and where they break trust, and who wants to shape how this gets built. If you like clean handoffs and finished systems, this isn't it. If you want to build the thing from zero and own the number it moves, read on. Responsibilities Build the lifecycle communication program end-to-end across onboarding, adoption, retention, and expansion, from strategy through copy, build, launch, and iteration Create programs that serve the full customer base while working hardest for digital-only customers, and decide where messaging should differ for accounts with a dedicated team Design behavior-based segmentation using product usage, health signals, lifecycle stage, and account attributes; define the triggers that decide who hears from us and when Write clear, useful customer-facing copy across email, in-product messaging, and other digital channels that reflects Mixpanel's voice and gives customers a reason to act Build and ship campaigns in tools like Customer.io, HubSpot, and Statisfy, including the audience logic, templates, and QA that keep them reliable Partner with Marketing on the shared email calendar, coordinating timing, frequency, and audience overlap so customers get a coherent experience instead of three messages in one week Support product-led adoption initiatives by translating launches and feature pushes into lifecycle moments that get customers to try the thing, and report back on whether they did Keep our library of lifecycle messaging current as the product changes, retiring what's stale and rewriting what no longer matches reality Define success metrics for every program, instrument them in Mixpanel, and run a regular reporting cadence on engagement, adoption lift, and downstream retention and expansion impact Run experiments on subject lines, timing, sequencing, channel mix, and audience definition, and kill what doesn't work Work with customer-facing teams to learn what resonates in conversations, translate it into programs that reach customers without proactive account teams, and make sure digital touches complement rather than collide with human ones Pilot agentic approaches to scaled customer success, where an AI agent can personalize a touchpoint, surface the right next action, or handle a customer interaction end-to-end, and develop a point of view on what should be automated, what should stay human, and how we'd know the difference Identify gaps in our data, tooling, and process, and propose what we should fix first. This program is new and the infrastructure is being built alongside it. We're Looking For Someone Who Is: Experienced in customer lifecycle communications, ideally in a B2B SaaS environment, focused on post-sale adoption, retention, and expansion rather than demand generation or pre-sales An excellent writer who can be concise, specific, and useful to a technical audience Hands-on with lifecycle and marketing automation platforms (Customer.io, HubSpot, Braze, Iterable, or similar); you build the campaign yourself, you don't hand off a brief Fluent in product analytics (Mixpanel or similar) and comfortable pulling your own data to define segments and measure results Familiar with customer success platforms (Statisfy, Gainsight, Totango, or similar) and how health signals and customer data feed scaled programming Strong at segmentation, able to reason about cohorts, behavioral triggers, and audience overlap, and knows when a segment is too small to matter Data-driven in practice, not just in principle; forms a hypothesis, measures the result, and changes course based on what the data actually says Comfortable being measured on business outcomes, not open rates alone. You've directly contributed to metrics like GRR, NRR, activation rate, and time to first value. Genuinely collaborative. You've coordinated a shared calendar with Marketing, taken input from customer-facing teams, and supported someone else's launch without needing it to be your project. Experienced working alongside customer-facing teams and comfortable earning their trust when your programs touch their customers Able to drive projects forward independently across teams, with the judgment to prioritize, make tradeoffs, and keep things moving without a defined playbook Comfortable with ambiguity and energized by building from the ground up Actively experimenting with agentic customer success. Not just using AI to draft copy, but thinking about where AI agents can take real action in the customer lifecycle. You've tried things, you've seen what falls over, and you have a point of view on what's ready and what isn't. We'll ask you what you've built or what you’re ideating on. Using AI purposefully in your day-to-day: drafting and iterating on copy, analyzing campaign performance, scaling research and segmentation work Nice to Have Experience launching a scaled or digital customer success program at a company that didn't have one before Experience serving a long-tail or self-serve customer base where digital is the only channel available, alongside segments that have dedicated account teams Experience with in-product messaging tools and lifecycle orchestration beyond email Hands-on experience deploying an AI agent into a real customer-facing workflow, at any scale, including the ones that didn't work #LI-Remote Compensation The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here. Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information. Mixpanel Compensation Range $132,000—$162,750 USD Benefits and Perks Comprehensive Medical, Vision, and Dental Care Mental Wellness Benefit Generous Vacation Policy & Additional Company Holidays Enhanced Parental Leave Volunteer Time Off Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break *please note that benefits and perks for contract positions will vary* Culture Values Make Bold Bets: We choose courageous action over comfortable progress. Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes. One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone. Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations. Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star. Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible. Why choose Mixpanel? We’re a leader in analytics with over 29,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions. Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.",1791602509000,"2026-10-10 05:24:50","2026-10-09T19:24:38-04:00",132000,162750,{"jsonldValid":15,"jsonld":27},{"id":53,"applyToken":54,"slug":55,"title":34,"companyname":35,"companylogo":36,"companyTagline":37,"companyIndustry":38,"city":56,"country":14,"remote":40,"employmentType":57,"department":43,"content_html":44,"content_text":45,"years":21,"createdAt":46,"updatedAtISO":47,"postedAtISO":58,"hasSalary":15,"salaryMin":49,"salaryMax":50,"currency":25,"schema":59},"a78d7551dbcd82a7da84db662906c97be4fa7a29ab69b9ef43e5c2314ba5aca0","0da080396464d040ce62f83c7d38c3e8b097fb3d3d826a03f0562098e7838c3f","digital-adoption-and-lifecycle-manager-at-mixpanel-2d23ec0f2c","San Francisco",[42],"2026-10-09T17:58:48-04:00",{"jsonldValid":15,"jsonld":27},{"id":61,"applyToken":62,"slug":63,"title":34,"companyname":35,"companylogo":36,"companyTagline":37,"companyIndustry":38,"city":64,"country":14,"remote":40,"employmentType":65,"department":43,"content_html":66,"content_text":67,"years":21,"createdAt":46,"updatedAtISO":47,"postedAtISO":68,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":69},"81810fae6dcc55d457adfb85377a4f07f68597784d3014325484e6f9510c3b98","bd173e6d1074fd1bec226b36b6e2e23e4c09af24f59dd35fdf7805be326fc332","digital-adoption-and-lifecycle-manager-at-mixpanel-c914922c1e","Remote",[42],"\u003Cp>\u003Cstrong>About Mixpanel\u003C/strong>\u003C/p>\n\u003Cp>Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com.\u003C/p>\u003Cp>\u003Cstrong>About the Customer Digital Experience Team\u003C/strong>\u003C/p>\n\u003Cp>Customer Digital Experience sits within Customer Engineering, the technical arm of Mixpanel's Customer organization.\u003C/p>\n\u003Cp>A Our sharpest focus is the digital-only segment: thousands of companies with no proactive account coverage. Some have technical resources available to them, but that support is entirely reactive. It answers the ticket and solves the problem in front of it. Nobody is watching for the customer who implemented and then never built a report, or the account whose usage has been sliding for a month. Our job is to be proactive,, and everything we build should be as automated as possible, without a human initiating it.\u003C/p>\n\u003Cp>Our programs run across the full customer base and are not one-size-fits-all. We build flows that branch and adapt by segment, tuning the content, timing, and channel for who's receiving them. An onboarding flow for a digital-only customer carries the whole experience; the version reaching an account with a dedicated team is tuned to complement what that team is already doing. Same underlying program, deliberately different execution, continuously optimized based on what each segment responds to.\u003C/p>\n\u003Cp>We're close to the data and to the technical reality of how customers implement and use Mixpanel. We're not guessing at what customers are doing; we can see it, and we build against it. This is a small, new team standing up a new function. The playbook isn't written yet; we're writing it together.\u003C/p>\n\u003Cp>\u003Cstrong>About the Role\u003C/strong>\u003C/p>\n\u003Cp>As our Digital Adoption & Lifecycle Manager, you'll own the communications that drive adoption, retention, and expansion across Mixpanel's customer base, with our digital-only customers as the sharpest test of whether the programs work. You'll design lifecycle programs triggered by real behavior: a team that just implemented but hasn't built their first report, an account whose query volume dropped for three straight weeks, a power user hitting the edge of their current plan. Then you'll write the emails and in-product messages that move them forward.\u003C/p>\n\u003Cp>This is a builder's role, not a maintainer's role. You'll define the segmentation, write the copy, set up the triggers, instrument the measurement, and then argue with the data about what to change.\u003C/p>\n\u003Cp>It's also a deeply collaborative one. You'll work hand in hand with our Customer Success Digital Programs Manager, sharing a roadmap and dividing the work. You'll partner with Marketing on the overall email calendar so our lifecycle sends and their campaigns aren't competing for the same inbox. You'll support adoption initiatives coming out of Product, turning a launch into something customers actually try. And you'll take cues from customer-facing teams about what's landing and what isn't. Very little of this job happens alone.\u003C/p>\n\u003Cp>You'll also help define what agentic customer success looks like at Mixpanel. The scaled programs we build today are rules and triggers; the ones we build next will involve AI agents that can interpret a customer's situation, decide what that customer needs, and act. We're early here and we don't have the answers. We want someone who is already experimenting, who already has opinions about where agents help and where they break trust, and who wants to shape how this gets built.\u003C/p>\n\u003Cp>If you like clean handoffs and finished systems, this isn't it. If you want to build the thing from zero and own the number it moves, read on.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Build the lifecycle communication program end-to-end across onboarding, adoption, retention, and expansion, from strategy through copy, build, launch, and iteration\u003C/li>\n\u003Cli>Create programs that serve the full customer base while working hardest for digital-only customers, and decide where messaging should differ for accounts with a dedicated team\u003C/li>\n\u003Cli>Design behavior-based segmentation using product usage, health signals, lifecycle stage, and account attributes; define the triggers that decide who hears from us and when\u003C/li>\n\u003Cli>Write clear, useful customer-facing copy across email, in-product messaging, and other digital channels that reflects Mixpanel's voice and gives customers a reason to act\u003C/li>\n\u003Cli>Build and ship campaigns in tools like Customer.io, HubSpot, and Statisfy, including the audience logic, templates, and QA that keep them reliable\u003C/li>\n\u003Cli>Partner with Marketing on the shared email calendar, coordinating timing, frequency, and audience overlap so customers get a coherent experience instead of three messages in one week\u003C/li>\n\u003Cli>Support product-led adoption initiatives by translating launches and feature pushes into lifecycle moments that get customers to try the thing, and report back on whether they did\u003C/li>\n\u003Cli>Keep our library of lifecycle messaging current as the product changes, retiring what's stale and rewriting what no longer matches reality\u003C/li>\n\u003Cli>Define success metrics for every program, instrument them in Mixpanel, and run a regular reporting cadence on engagement, adoption lift, and downstream retention and expansion impact\u003C/li>\n\u003Cli>Run experiments on subject lines, timing, sequencing, channel mix, and audience definition, and kill what doesn't work\u003C/li>\n\u003Cli>Work with customer-facing teams to learn what resonates in conversations, translate it into programs that reach customers without proactive account teams, and make sure digital touches complement rather than collide with human ones\u003C/li>\n\u003Cli>Pilot agentic approaches to scaled customer success, where an AI agent can personalize a touchpoint, surface the right next action, or handle a customer interaction end-to-end, and develop a point of view on what should be automated, what should stay human, and how we'd know the difference\u003C/li>\n\u003Cli>Identify gaps in our data, tooling, and process, and propose what we should fix first. This program is new and the infrastructure is being built alongside it.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We're Looking For Someone Who Is:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experienced in customer lifecycle communications, ideally in a B2B SaaS environment, focused on post-sale adoption, retention, and expansion rather than demand generation or pre-sales\u003C/li>\n\u003Cli>An excellent writer who can be concise, specific, and useful to a technical audience\u003C/li>\n\u003Cli>Hands-on with lifecycle and marketing automation platforms (Customer.io, HubSpot, Braze, Iterable, or similar); you build the campaign yourself, you don't hand off a brief\u003C/li>\n\u003Cli>Fluent in product analytics (Mixpanel or similar) and comfortable pulling your own data to define segments and measure results\u003C/li>\n\u003Cli>Familiar with customer success platforms (Statisfy, Gainsight, Totango, or similar) and how health signals and customer data feed scaled programming\u003C/li>\n\u003Cli>Strong at segmentation, able to reason about cohorts, behavioral triggers, and audience overlap, and knows when a segment is too small to matter\u003C/li>\n\u003Cli>Data-driven in practice, not just in principle; forms a hypothesis, measures the result, and changes course based on what the data actually says\u003C/li>\n\u003Cli>Comfortable being measured on business outcomes, not open rates alone. You've directly contributed to metrics like GRR, NRR, activation rate, and time to first value.\u003C/li>\n\u003Cli>Genuinely collaborative. You've coordinated a shared calendar with Marketing, taken input from customer-facing teams, and supported someone else's launch without needing it to be your project.\u003C/li>\n\u003Cli>Experienced working alongside customer-facing teams and comfortable earning their trust when your programs touch their customers\u003C/li>\n\u003Cli>Able to drive projects forward independently across teams, with the judgment to prioritize, make tradeoffs, and keep things moving without a defined playbook\u003C/li>\n\u003Cli>Comfortable with ambiguity and energized by building from the ground up\u003C/li>\n\u003Cli>Actively experimenting with agentic customer success. Not just using AI to draft copy, but thinking about where AI agents can take real action in the customer lifecycle. You've tried things, you've seen what falls over, and you have a point of view on what's ready and what isn't. We'll ask you what you've built or what you’re ideating on.\u003C/li>\n\u003Cli>Using AI purposefully in your day-to-day: drafting and iterating on copy, analyzing campaign performance, scaling research and segmentation work\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience launching a scaled or digital customer success program at a company that didn't have one before\u003C/li>\n\u003Cli>Experience serving a long-tail or self-serve customer base where digital is the only channel available, alongside segments that have dedicated account teams\u003C/li>\n\u003Cli>Experience with in-product messaging tools and lifecycle orchestration beyond email\u003C/li>\n\u003Cli>Hands-on experience deploying an AI agent into a real customer-facing workflow, at any scale, including the ones that didn't work\u003C/li>\n\u003C/ul>\n\u003Cp>#LI-Remote\u003C/p>\u003Cp>\u003Cstrong>Benefits and Perks\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Comprehensive Medical, Vision, and Dental Care\u003C/li>\n\u003Cli>Mental Wellness Benefit\u003C/li>\n\u003Cli>Generous Vacation Policy & Additional Company Holidays\u003C/li>\n\u003Cli>Enhanced Parental Leave\u003C/li>\n\u003Cli>Volunteer Time Off\u003C/li>\n\u003Cli>Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>*please note that benefits and perks for contract positions will vary*\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Culture Values\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Make Bold Bets:\u003C/strong> We choose courageous action over comfortable progress.\u003C/li>\n\u003Cli>\u003Cstrong>Innovate with Insight:\u003C/strong> We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.\u003C/li>\n\u003Cli>\u003Cstrong>One Team:\u003C/strong> We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.\u003C/li>\n\u003Cli>\u003Cstrong>Candor with Connection:\u003C/strong> We build meaningful relationships that enable honest feedback and direct conversations.\u003C/li>\n\u003Cli>\u003Cstrong>Champion the Customer:\u003C/strong> We seek to deeply understand our customers’ needs, ensuring their success is our north star.\u003C/li>\n\u003Cli>\u003Cstrong>Powerful Simplicity:\u003C/strong> We find elegant solutions to complex problems, making sophisticated things accessible.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Why choose Mixpanel?\u003C/strong>\u003C/p>\n\u003Cp>We’re a leader in analytics with over 29,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.\u003C/p>\n\u003Cp>Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.\u003C/p>","About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com. About the Customer Digital Experience Team Customer Digital Experience sits within Customer Engineering, the technical arm of Mixpanel's Customer organization. A Our sharpest focus is the digital-only segment: thousands of companies with no proactive account coverage. Some have technical resources available to them, but that support is entirely reactive. It answers the ticket and solves the problem in front of it. Nobody is watching for the customer who implemented and then never built a report, or the account whose usage has been sliding for a month. Our job is to be proactive,, and everything we build should be as automated as possible, without a human initiating it. Our programs run across the full customer base and are not one-size-fits-all. We build flows that branch and adapt by segment, tuning the content, timing, and channel for who's receiving them. An onboarding flow for a digital-only customer carries the whole experience; the version reaching an account with a dedicated team is tuned to complement what that team is already doing. Same underlying program, deliberately different execution, continuously optimized based on what each segment responds to. We're close to the data and to the technical reality of how customers implement and use Mixpanel. We're not guessing at what customers are doing; we can see it, and we build against it. This is a small, new team standing up a new function. The playbook isn't written yet; we're writing it together. About the Role As our Digital Adoption & Lifecycle Manager, you'll own the communications that drive adoption, retention, and expansion across Mixpanel's customer base, with our digital-only customers as the sharpest test of whether the programs work. You'll design lifecycle programs triggered by real behavior: a team that just implemented but hasn't built their first report, an account whose query volume dropped for three straight weeks, a power user hitting the edge of their current plan. Then you'll write the emails and in-product messages that move them forward. This is a builder's role, not a maintainer's role. You'll define the segmentation, write the copy, set up the triggers, instrument the measurement, and then argue with the data about what to change. It's also a deeply collaborative one. You'll work hand in hand with our Customer Success Digital Programs Manager, sharing a roadmap and dividing the work. You'll partner with Marketing on the overall email calendar so our lifecycle sends and their campaigns aren't competing for the same inbox. You'll support adoption initiatives coming out of Product, turning a launch into something customers actually try. And you'll take cues from customer-facing teams about what's landing and what isn't. Very little of this job happens alone. You'll also help define what agentic customer success looks like at Mixpanel. The scaled programs we build today are rules and triggers; the ones we build next will involve AI agents that can interpret a customer's situation, decide what that customer needs, and act. We're early here and we don't have the answers. We want someone who is already experimenting, who already has opinions about where agents help and where they break trust, and who wants to shape how this gets built. If you like clean handoffs and finished systems, this isn't it. If you want to build the thing from zero and own the number it moves, read on. Responsibilities Build the lifecycle communication program end-to-end across onboarding, adoption, retention, and expansion, from strategy through copy, build, launch, and iteration Create programs that serve the full customer base while working hardest for digital-only customers, and decide where messaging should differ for accounts with a dedicated team Design behavior-based segmentation using product usage, health signals, lifecycle stage, and account attributes; define the triggers that decide who hears from us and when Write clear, useful customer-facing copy across email, in-product messaging, and other digital channels that reflects Mixpanel's voice and gives customers a reason to act Build and ship campaigns in tools like Customer.io, HubSpot, and Statisfy, including the audience logic, templates, and QA that keep them reliable Partner with Marketing on the shared email calendar, coordinating timing, frequency, and audience overlap so customers get a coherent experience instead of three messages in one week Support product-led adoption initiatives by translating launches and feature pushes into lifecycle moments that get customers to try the thing, and report back on whether they did Keep our library of lifecycle messaging current as the product changes, retiring what's stale and rewriting what no longer matches reality Define success metrics for every program, instrument them in Mixpanel, and run a regular reporting cadence on engagement, adoption lift, and downstream retention and expansion impact Run experiments on subject lines, timing, sequencing, channel mix, and audience definition, and kill what doesn't work Work with customer-facing teams to learn what resonates in conversations, translate it into programs that reach customers without proactive account teams, and make sure digital touches complement rather than collide with human ones Pilot agentic approaches to scaled customer success, where an AI agent can personalize a touchpoint, surface the right next action, or handle a customer interaction end-to-end, and develop a point of view on what should be automated, what should stay human, and how we'd know the difference Identify gaps in our data, tooling, and process, and propose what we should fix first. This program is new and the infrastructure is being built alongside it. We're Looking For Someone Who Is: Experienced in customer lifecycle communications, ideally in a B2B SaaS environment, focused on post-sale adoption, retention, and expansion rather than demand generation or pre-sales An excellent writer who can be concise, specific, and useful to a technical audience Hands-on with lifecycle and marketing automation platforms (Customer.io, HubSpot, Braze, Iterable, or similar); you build the campaign yourself, you don't hand off a brief Fluent in product analytics (Mixpanel or similar) and comfortable pulling your own data to define segments and measure results Familiar with customer success platforms (Statisfy, Gainsight, Totango, or similar) and how health signals and customer data feed scaled programming Strong at segmentation, able to reason about cohorts, behavioral triggers, and audience overlap, and knows when a segment is too small to matter Data-driven in practice, not just in principle; forms a hypothesis, measures the result, and changes course based on what the data actually says Comfortable being measured on business outcomes, not open rates alone. You've directly contributed to metrics like GRR, NRR, activation rate, and time to first value. Genuinely collaborative. You've coordinated a shared calendar with Marketing, taken input from customer-facing teams, and supported someone else's launch without needing it to be your project. Experienced working alongside customer-facing teams and comfortable earning their trust when your programs touch their customers Able to drive projects forward independently across teams, with the judgment to prioritize, make tradeoffs, and keep things moving without a defined playbook Comfortable with ambiguity and energized by building from the ground up Actively experimenting with agentic customer success. Not just using AI to draft copy, but thinking about where AI agents can take real action in the customer lifecycle. You've tried things, you've seen what falls over, and you have a point of view on what's ready and what isn't. We'll ask you what you've built or what you’re ideating on. Using AI purposefully in your day-to-day: drafting and iterating on copy, analyzing campaign performance, scaling research and segmentation work Nice to Have Experience launching a scaled or digital customer success program at a company that didn't have one before Experience serving a long-tail or self-serve customer base where digital is the only channel available, alongside segments that have dedicated account teams Experience with in-product messaging tools and lifecycle orchestration beyond email Hands-on experience deploying an AI agent into a real customer-facing workflow, at any scale, including the ones that didn't work #LI-Remote Benefits and Perks Comprehensive Medical, Vision, and Dental Care Mental Wellness Benefit Generous Vacation Policy & Additional Company Holidays Enhanced Parental Leave Volunteer Time Off Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break *please note that benefits and perks for contract positions will vary* Culture Values Make Bold Bets: We choose courageous action over comfortable progress. Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes. One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone. Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations. Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star. Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible. Why choose Mixpanel? We’re a leader in analytics with over 29,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions. Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.","2026-10-09T16:26:26-04:00",{"jsonldValid":15,"jsonld":27},{"id":71,"applyToken":72,"slug":73,"title":74,"companyname":75,"companylogo":76,"companyTagline":77,"companyIndustry":38,"city":78,"country":78,"remote":40,"employmentType":79,"department":80,"content_html":81,"content_text":82,"years":21,"createdAt":83,"updatedAtISO":84,"postedAtISO":85,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":86,"schema":87},"a052b65aae52d11e444772553ec9b34f47f436e8e879071eb4fa839e7fa1b50c","60bf71423fa43abaf37cf8d4fef624827c71c0fa8e2f44f3c52626b368587277","account-executive-mid-market-remote-uk-and-ireland-only-at-nooks-8b36183f41","Account Executive, Mid-Market (Remote - UK & Ireland Only)","Nooks","https://cdn.jobboardwise.com/logo/nooks.ai","Boost pipeline with AI assistants that automate the busywork of dialing, coaching, and prospecting 🚀","Ireland",[17],"Sales","\u003Ch1>\u003Cstrong>About \u003C/strong>Nooks.ai\u003Cstrong>:\u003C/strong>\u003C/h1>\u003Cp>Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from \u003Cem>account strategy\u003C/em> to \u003Cem>prospect research\u003C/em> and \u003Cem>outreach\u003C/em>. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.\u003C/p>\u003Cp>Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science.\u003C/p>\u003Ch2>\u003Cstrong>The role\u003C/strong>\u003C/h2>\u003Cp>We’re looking for a Mid-Market Account Executive to execute our sales process from lead generation to closing. You shouldn’t be afraid to get your hands dirty and prospect yourself. You’ll be involved in closing deals and improving our sales strategy.\u003C/p>\u003Ch2>Responsibilities\u003C/h2>\u003Cul>\u003Cli>\u003Cp>You’ll run discovery calls, align key stakeholders and close deals\u003C/p>\u003C/li>\u003Cli>\u003Cp>Source & build pipeline to help you hit revenue goals\u003C/p>\u003C/li>\u003Cli>\u003Cp>Land and expand: build process and funnel for manual top-down reach out. Partner with Customer Success for customer onboarding, activation, and expansion\u003C/p>\u003C/li>\u003Cli>\u003Cp>Evangelize the product and personally help close the largest MM deals. Be a leader in selling into new industries \u003C/p>\u003C/li>\u003Cli>\u003Cp>Work collaboratively across teams - including Customer Success, Marketing, and Product\u003C/p>\u003C/li>\u003Cli>\u003Cp>Provide full visibility into the sales pipeline at every stage of development\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>Requirements\u003C/h2>\u003Cul>\u003Cli>\u003Cp>4+ years of relevant sales experience and a track record of exceeding quota (SDR / AE management experience a strong plus)\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience selling to Mid-market and Enterprise prospects \u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience working as a Senior Sales Manager or Account Executive at a fast-paced SaaS company\u003C/p>\u003C/li>\u003Cli>\u003Cp>Possess extensive knowledge of sales principles and practices, and an ability to coach others on them\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong problem solving, issue-resolution, and multi-tasking skills, the ability to work in a deadline-driven work environment, and a keen attention to detail.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong leadership and team building skills\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>Bonus if you have\u003C/h2>\u003Cul>\u003Cli>\u003Cp>Been an early AE at another startup\u003C/p>\u003C/li>\u003Cli>\u003Cp>Sold to sales leaders in the past\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Equal Employment Opportunity Statement\u003C/strong>\u003C/h2>\u003Cp>Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.  \u003C/p>\u003Cp>Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.\u003C/p>","About Nooks.ai : Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach . Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals. Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science. The role We’re looking for a Mid-Market Account Executive to execute our sales process from lead generation to closing. You shouldn’t be afraid to get your hands dirty and prospect yourself. You’ll be involved in closing deals and improving our sales strategy. Responsibilities You’ll run discovery calls, align key stakeholders and close deals Source & build pipeline to help you hit revenue goals Land and expand: build process and funnel for manual top-down reach out. Partner with Customer Success for customer onboarding, activation, and expansion Evangelize the product and personally help close the largest MM deals. Be a leader in selling into new industries Work collaboratively across teams - including Customer Success, Marketing, and Product Provide full visibility into the sales pipeline at every stage of development Requirements 4+ years of relevant sales experience and a track record of exceeding quota (SDR / AE management experience a strong plus) Experience selling to Mid-market and Enterprise prospects Experience working as a Senior Sales Manager or Account Executive at a fast-paced SaaS company Possess extensive knowledge of sales principles and practices, and an ability to coach others on them Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions. Strong problem solving, issue-resolution, and multi-tasking skills, the ability to work in a deadline-driven work environment, and a keen attention to detail. Strong leadership and team building skills Bonus if you have Been an early AE at another startup Sold to sales leaders in the past Equal Employment Opportunity Statement Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.",1791598671000,"2026-10-10 04:22:30","2026-10-09T20:05:45.024+00:00","EUR",{"jsonldValid":15,"jsonld":27},{"id":89,"applyToken":90,"slug":91,"title":92,"companyname":93,"companylogo":94,"companyTagline":95,"companyIndustry":38,"city":56,"country":14,"remote":40,"employmentType":96,"department":18,"content_html":97,"content_text":98,"years":21,"createdAt":99,"updatedAtISO":100,"postedAtISO":101,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":102},"a56f0f8b074f02c862167e019a564b71c7a423c0349455200de6618aeb0605e0","af226df410340b4946ae32a4c775b597a38c72fc5f2732745a31123468929e1f","information-security-and-grc-manager-at-scribe-dc9905fc16","Information Security and GRC Manager","Scribe","https://cdn.jobboardwise.com/logo/scribe.how","AI-powered process documentation that saves your team time",[17],"\u003Cp>Howdy, I'm JJ, Scribe's Head of Legal! I spend my days making sure the promises Scribe makes to customers are ones we can keep, and I'm looking for the person who makes sure our security team keeps them too. We take the work seriously but not ourselves, and I think the best colleagues still have time for hobbies and families (and the occasional unread Slack!).\u003C/p>\u003Cp>I'm invested in making sure you grow your expertise and your career with the function the whole way. Come do the best work of your career with me!\u003C/p>\u003Cp>\u003Cbr>\u003Cstrong>About Scribe\u003C/strong>\u003C/p>\u003Cp>Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset for people and AI agents.\u003C/p>\u003Cp>We're growing fast. Since our founding in 2019, we've reached 7 million users across 600,000 businesses. Based in San Francisco, we're a LinkedIn Top Startup, valued at over $1B, and backed by leading investors. Join us in our mission to transform how people work.\u003C/p>\u003Cp>\u003Cstrong>✨ TL;DR - Why This Role Matters\u003Cbr>\u003C/strong> Scribe is scaling fast, and our security and compliance program needs to keep up. As Information Security & GRC Manager, you'll be the hands-on owner of day-to-day security and compliance work. That means running our SOC 2 program, handling enterprise security reviews, driving remediation with Engineering, and operating our core internal controls. If this seat is empty, audits slip, security questionnaires pile up, enterprise deals wait on answers, and compliance requirements never become real engineering work.\u003Cbr>\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>📌 About the Role\u003Cbr>\u003C/strong>As Information Security & GRC Manager, you'll execute and operate Scribe's security and compliance program across assurance, customer security, risk management, and internal security operations. Concretely, you'll:\u003C/p>\u003Cul>\u003Cli>\u003Cp>Run our SOC 2 program end to end. This covers control ownership, evidence collection, auditor management, and closing gaps, so that our compliance reflects real security practice rather than paperwork. You'll also support additional frameworks as customer demand requires.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Own customer security reviews. You'll complete questionnaires, maintain our trust center and security documentation, and lead security calls alongside Sales, Customer Success, and Legal.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Give Legal technical input on the security commitments in customer contracts (MSAs, DPAs, BAAs, AI terms), and flag non-standard requests for a decision.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Maintain the risk register, security policies, and vendor security review process. When you see risks, bring them to leadership with clear recommendations, and say what needs fixing now and what can reasonably wait.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Turn audit findings, control requirements, and security issues into concrete engineering work, and track that work to completion.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Operate and scale core internal security programs: access reviews, security awareness training, endpoint and device management, vulnerability management, and incident response readiness.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>🧩 What Makes You a Great Fit\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>6+ years of experience in information security, GRC, or security compliance at a SaaS or technology company with 2+ years managing individual contributors.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands-on experience running SOC 2 Type II audits, as the person who actually did the work rather than an occasional contributor.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience handling enterprise customer security reviews and questionnaires alongside Sales, Customer Success, and Legal.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Enough working knowledge of cloud security, identity and access management, endpoint security, and vulnerability management to engage credibly with engineers and push remediation forward.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with GRC automation platforms (e.g., Vanta, Drata, Secureframe).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Sound judgment about risk: you can tell what needs immediate attention from what can wait, and you escalate the right things.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong organization and follow-through, and comfort working without a large team around you.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with information security and privacy frameworks like ISO 27001, HIPAA, FERPA, public-sector requirements, and AI governance frameworks (e.g., EU AI Act, ISO 42001).\u003C/p>\u003C/li>\u003Cli>\u003Cp>CISSP, CISM, or CISA certification preferred.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>If you're reading this thinking \"that's me!\", we want to meet you!\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>🚫 This Role Is Not for You If\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>You don't have experience scaling or executing on a security team at a global SaaS or technology company.\u003C/p>\u003C/li>\u003Cli>\u003Cp>You haven't personally engaged in commercial/GTM negotiations and other processes, or run audits, answered security questionnaires, or driven remediation work.\u003C/p>\u003C/li>\u003Cli>\u003Cp>You treat every finding as requiring maximum mitigation regardless of business context.\u003C/p>\u003C/li>\u003Cli>\u003Cp>You need a fully defined playbook. The program is still maturing, and you'll help build the processes you run.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Why you'll love working here\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>The reach of a unicorn, the headcount of a startup.\u003C/strong> We went from $1M to $100M ARR in under four years, with fewer than 200 people. That means more pie than people: scope grows with your impact. Customers like T-Mobile, LinkedIn, HubSpot, New York Life and Northern Trust run on Scribe, so what you own reaches some of the biggest names in business.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Hard problems, real impact.\u003C/strong> Capturing how work actually gets done, at scale, is the foundation AI needs, and it's hard to get right. You'll build the layer other products and agents run on, in a category we're still defining.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Smart is the floor. Kind is the bar.\u003C/strong> Low ego, high standards. We compete as a collective and love to see each other win, and One Team, One Dream is one of the most shouted-out values in #values.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Compensation & Location\u003C/strong>\u003C/p>\u003Cp>Salary and office requirements vary by location. All full-time employees receive equity in Scribe. Final offers depend on experience and scope.\u003C/p>\u003Cp>\u003Cstrong>\u003Cbr>\u003C/strong>Hybrid, based in San Francisco. We work from the office 3 days per week, with Mondays and Wednesdays being anchor days.\u003C/p>\u003Cp>\u003Cstrong>Benefits\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Healthcare Coverage\u003C/strong> – Comprehensive health, dental, and vision plans, including two $0/month medical plan options for employees\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Equity\u003C/strong> – Ownership in what we're building\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>401(k) Plan\u003C/strong> – through Vestwell\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Flex Benefit\u003C/strong> – $500/year for home office equipment, productivity tools, learning & development or fitness/wellness\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Commuter Benefits\u003C/strong> – $100/month for SF based employees\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>PTO\u003C/strong> – Flexible paid time off and company holidays\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Parental Leave\u003C/strong> – Paid leave to support growing families\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Wellness & Family Support\u003C/strong> – Free Talkspace membership, One Medical access (location-dependent), and Kindbody discounts for family planning\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cem>At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer. \u003C/em>\u003C/p>","Howdy, I'm JJ, Scribe's Head of Legal! I spend my days making sure the promises Scribe makes to customers are ones we can keep, and I'm looking for the person who makes sure our security team keeps them too. We take the work seriously but not ourselves, and I think the best colleagues still have time for hobbies and families (and the occasional unread Slack!). I'm invested in making sure you grow your expertise and your career with the function the whole way. Come do the best work of your career with me! About Scribe Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset for people and AI agents. We're growing fast. Since our founding in 2019, we've reached 7 million users across 600,000 businesses. Based in San Francisco, we're a LinkedIn Top Startup, valued at over $1B, and backed by leading investors. Join us in our mission to transform how people work. ✨ TL;DR - Why This Role Matters Scribe is scaling fast, and our security and compliance program needs to keep up. As Information Security & GRC Manager, you'll be the hands-on owner of day-to-day security and compliance work. That means running our SOC 2 program, handling enterprise security reviews, driving remediation with Engineering, and operating our core internal controls. If this seat is empty, audits slip, security questionnaires pile up, enterprise deals wait on answers, and compliance requirements never become real engineering work. 📌 About the Role As Information Security & GRC Manager, you'll execute and operate Scribe's security and compliance program across assurance, customer security, risk management, and internal security operations. Concretely, you'll: Run our SOC 2 program end to end. This covers control ownership, evidence collection, auditor management, and closing gaps, so that our compliance reflects real security practice rather than paperwork. You'll also support additional frameworks as customer demand requires. Own customer security reviews. You'll complete questionnaires, maintain our trust center and security documentation, and lead security calls alongside Sales, Customer Success, and Legal. Give Legal technical input on the security commitments in customer contracts (MSAs, DPAs, BAAs, AI terms), and flag non-standard requests for a decision. Maintain the risk register, security policies, and vendor security review process. When you see risks, bring them to leadership with clear recommendations, and say what needs fixing now and what can reasonably wait. Turn audit findings, control requirements, and security issues into concrete engineering work, and track that work to completion. Operate and scale core internal security programs: access reviews, security awareness training, endpoint and device management, vulnerability management, and incident response readiness. 🧩 What Makes You a Great Fit 6+ years of experience in information security, GRC, or security compliance at a SaaS or technology company with 2+ years managing individual contributors. Hands-on experience running SOC 2 Type II audits, as the person who actually did the work rather than an occasional contributor. Experience handling enterprise customer security reviews and questionnaires alongside Sales, Customer Success, and Legal. Enough working knowledge of cloud security, identity and access management, endpoint security, and vulnerability management to engage credibly with engineers and push remediation forward. Familiarity with GRC automation platforms (e.g., Vanta, Drata, Secureframe). Sound judgment about risk: you can tell what needs immediate attention from what can wait, and you escalate the right things. Strong organization and follow-through, and comfort working without a large team around you. Experience with information security and privacy frameworks like ISO 27001, HIPAA, FERPA, public-sector requirements, and AI governance frameworks (e.g., EU AI Act, ISO 42001). CISSP, CISM, or CISA certification preferred. If you're reading this thinking \"that's me!\", we want to meet you! 🚫 This Role Is Not for You If You don't have experience scaling or executing on a security team at a global SaaS or technology company. You haven't personally engaged in commercial/GTM negotiations and other processes, or run audits, answered security questionnaires, or driven remediation work. You treat every finding as requiring maximum mitigation regardless of business context. You need a fully defined playbook. The program is still maturing, and you'll help build the processes you run. Why you'll love working here The reach of a unicorn, the headcount of a startup. We went from $1M to $100M ARR in under four years, with fewer than 200 people. That means more pie than people: scope grows with your impact. Customers like T-Mobile, LinkedIn, HubSpot, New York Life and Northern Trust run on Scribe, so what you own reaches some of the biggest names in business. Hard problems, real impact. Capturing how work actually gets done, at scale, is the foundation AI needs, and it's hard to get right. You'll build the layer other products and agents run on, in a category we're still defining. Smart is the floor. Kind is the bar. Low ego, high standards. We compete as a collective and love to see each other win, and One Team, One Dream is one of the most shouted-out values in #values. Compensation & Location Salary and office requirements vary by location. All full-time employees receive equity in Scribe. Final offers depend on experience and scope. Hybrid, based in San Francisco. We work from the office 3 days per week, with Mondays and Wednesdays being anchor days. Benefits Healthcare Coverage – Comprehensive health, dental, and vision plans, including two $0/month medical plan options for employees Equity – Ownership in what we're building 401(k) Plan – through Vestwell Flex Benefit – $500/year for home office equipment, productivity tools, learning & development or fitness/wellness Commuter Benefits – $100/month for SF based employees PTO – Flexible paid time off and company holidays Parental Leave – Paid leave to support growing families Wellness & Family Support – Free Talkspace membership, One Medical access (location-dependent), and Kindbody discounts for family planning At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer.",1791589447000,"2026-10-10 01:50:48","2026-10-09T18:53:39.051+00:00",{"jsonldValid":15,"jsonld":27},{"id":104,"applyToken":105,"slug":106,"title":107,"companyname":108,"companylogo":109,"companyTagline":110,"companyIndustry":111,"city":112,"country":113,"remote":15,"employmentType":114,"department":43,"content_html":115,"content_text":116,"years":21,"createdAt":117,"updatedAtISO":118,"postedAtISO":119,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":86,"schema":120},"ad4088b375e8eca6a057864001e77c1f28f3e3da2e7392f2e8fb8ffac6a28029","5e59a0af1c16cbf39539b5056492ad887458e06abe2ea6f6d404cf31d21a2e73","senior-crm-manager-transformation-all-genders-at-hellofresh-f8e7a97e83","Senior CRM Manager - Transformation (all genders)","HelloFresh","https://cdn.jobboardwise.com/logo/hellofresh.com","We change the way people eat - forever.","Consumer Services","Berlin","Germany",[17],"\u003Ch2>\u003Cstrong>The role\u003C/strong>\u003C/h2>\n\u003Cp>We are looking for a \u003Cem>Senior CRM Manager - Transformation \u003C/em>to make CRM Self-Service at HelloFresh a reality.\u003C/p>\n\u003Cp>Our central \u003Cem>Growth \u003C/em>function has a clear vision: Enabling our local marketing and product teams to reach our customers directly, via push notifications, in-app messaging and emails. For this to work in an efficient and customer-centric way, the right guardrails, tools and knowledge need to be in place.\u003C/p>\n\u003Cp>Your first mission is to design, launch and scale our CRM self-service model. You’ll do this hand in hand with our CreativeTech squad (Product and Engineering), who are building the future CRM environment in an AI-native way. You’ll work closely with the squad, and potentially be embedded in it. You’ll be the voice of CRM and of our internal users, helping define what this environment needs to look like so teams can send communications safely and independently.\u003C/p>\n\u003Cp>This is 0-to-1 work in a highly ambiguous space where no one has been before: no playbook, no rules. AI and LLMs change fast and often, so you’ll think about what we need in the future, even if today’s models aren’t ready yet, and be prepared for when they catch up. The learning curve will be steep, but you’ll climb it on the go, together with the team. Our goal: protect our environment from the agents, and protect the agents from our environment. \u003C/p>\n\u003Cp>From there, your focus will follow where CRM needs it most. You’ll take on further transformation projects, so this role is for someone who enjoys building something new and then moving on to the next challenge.\u003C/p>\n\u003Cp>Above all, we are looking for people who will \u003Cstrong>make HelloFresh\u003C/strong> \u003Cstrong>better.\u003C/strong> We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.\u003C/p>\n\u003Ch2>\u003Cstrong>What you’ll do\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>\u003Cstrong>Lead the self-service rollout:\u003C/strong> Take end-to-end ownership of the programme, from framing the scope and aligning stakeholders to launching and tracking adoption\u003C/li>\n\u003Cli>\u003Cstrong>Shape the future CRM platform:\u003C/strong> Collaborate with Product and Engineering to define how our agentic CRM environment should work, bringing in the needs of users and helping prioritise what gets built next \u003C/li>\n\u003Cli>\u003Cstrong>Steer CRM Agents: \u003C/strong>Build the skills and context agents need to create campaigns reliably, on brand and within our guardrails \u003C/li>\n\u003Cli>\u003Cstrong>Build frameworks and playbooks:\u003C/strong> Develop the documentation, training and processes that let teams send safely without central support\u003C/li>\n\u003Cli>\u003Cstrong>Enable the teams:\u003C/strong> Design and run user centric training and onboarding for local marketing and product teams, and turn user feedback into improvements\u003C/li>\n\u003Cli>\u003Cstrong>Make performance visible:\u003C/strong> Define and create reportings to measure success\u003C/li>\n\u003Cli>\u003Cstrong>Scale what works:\u003C/strong> Identify new use cases to move to self-service and manage each transition end to end\u003C/li>\n\u003Cli>\u003Cstrong>Drive the next CRM initiatives: \u003C/strong>Once self-service is established, take ownership of further cross-functional projects that make our CRM team more scalable and efficient\u003C/li>\n\u003Cli>\u003Cstrong>Modernize processes with AI:\u003C/strong> Collaborate with the CreativeTech squad and CRM Operations to adapt AI use cases within our CRM workflows \u003C/li>\n\u003Cli>\u003Cstrong>Influence the CRM product roadmap: \u003C/strong>Collaborate with Product and Engineering to shape the future CRM platform, bringing in the needs of users and helping prioritise what gets built next\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>What you’ll bring\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Strong project or programme management skills, with experience driving complex initiatives across many cross-functional stakeholders, including Tech, Product and local teams\u003C/li>\n\u003Cli>Experience working in or closely with product and engineering teams, ideally in agile or sprint-based ways of working\u003C/li>\n\u003Cli>Experience applying AI to real workflows, such as automating processes, creating content or analysing data, and the ability to help non-technical colleagues do the same \u003C/li>\n\u003Cli>Solid CRM operations experience (4+ years): you have built and sent campaigns on at least one major CRM platform (ideally Iterable)  and know how things can go wrong\u003C/li>\n\u003Cli>Experience training non-specialist users and explaining technical topics in plain language\u003C/li>\n\u003Cli>A natural instinct for documentation, process design and knowledge sharing\u003C/li>\n\u003Cli>A detail-oriented approach to governance: you spot risks before they become incidents\u003C/li>\n\u003Cli>Comfort with ambiguity and changing priorities: you can switch between projects and build structure where none exists yet\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>What we offer\u003C/strong>\u003C/h2>\n\u003Cp>Compensation & Financial Wellbeing\u003C/p>\n\u003Cul>\n\u003Cli>You’ll receive a competitive salary package, including a HelloFresh-subsidized pension scheme.\u003C/li>\n\u003Cli>Enjoy savings on your weekly HelloFresh box.\u003C/li>\n\u003Cli>Save with discount schemes with corporate benefits and Vorteile.\u003C/li>\n\u003C/ul>\n\u003Cp>Health & Wellbeing\u003C/p>\n\u003Cul>\n\u003Cli>Support your mental wellbeing with access to platforms like Headspace and Spill.\u003C/li>\n\u003Cli>Stay active with 24/7 office gym access, a discounted Urban Sports Club membership, and other wellbeing resources.\u003C/li>\n\u003C/ul>\n\u003Cp>Flexibility & Work-Life\u003C/p>\n\u003Cul>\n\u003Cli>Balance your life with our flexible hybrid model.\u003C/li>\n\u003Cli>Recharge with sabbatical leave options in addition to standard time off.\u003C/li>\n\u003Cli>Get to work with ease through sustainable travel perks and transportation benefits.\u003C/li>\n\u003C/ul>\n\u003Cp>Career & Development\u003C/p>\n\u003Cul>\n\u003Cli>Embrace \"Learning Never Stops\" with internal training, the HelloFresh Academy, and a dedicated budget for German language courses.\u003C/li>\n\u003C/ul>\n\u003Cp>Culture & Environment\u003C/p>\n\u003Cul>\n\u003Cli>Enjoy tasty in-office meal deals and fresh food options.\u003C/li>\n\u003Cli>We support working families with parent-friendly policies, an in-office kids corner, and an on-site babysitter.\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>Are you up for the challenge?\u003C/strong>\u003C/h2>\n\u003Cp>Please submit your complete application below including your salary expectations and earliest starting date.\u003C/p>\n\u003Cp>After submitting an application our team will review this and get back to you within 5 business days. \u003C/p>","The role We are looking for a Senior CRM Manager - Transformation to make CRM Self-Service at HelloFresh a reality. Our central Growth function has a clear vision: Enabling our local marketing and product teams to reach our customers directly, via push notifications, in-app messaging and emails. For this to work in an efficient and customer-centric way, the right guardrails, tools and knowledge need to be in place. Your first mission is to design, launch and scale our CRM self-service model. You’ll do this hand in hand with our CreativeTech squad (Product and Engineering), who are building the future CRM environment in an AI-native way. You’ll work closely with the squad, and potentially be embedded in it. You’ll be the voice of CRM and of our internal users, helping define what this environment needs to look like so teams can send communications safely and independently. This is 0-to-1 work in a highly ambiguous space where no one has been before: no playbook, no rules. AI and LLMs change fast and often, so you’ll think about what we need in the future, even if today’s models aren’t ready yet, and be prepared for when they catch up. The learning curve will be steep, but you’ll climb it on the go, together with the team. Our goal: protect our environment from the agents, and protect the agents from our environment. From there, your focus will follow where CRM needs it most. You’ll take on further transformation projects, so this role is for someone who enjoys building something new and then moving on to the next challenge. Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you. What you’ll do Lead the self-service rollout: Take end-to-end ownership of the programme, from framing the scope and aligning stakeholders to launching and tracking adoption Shape the future CRM platform: Collaborate with Product and Engineering to define how our agentic CRM environment should work, bringing in the needs of users and helping prioritise what gets built next Steer CRM Agents: Build the skills and context agents need to create campaigns reliably, on brand and within our guardrails Build frameworks and playbooks: Develop the documentation, training and processes that let teams send safely without central support Enable the teams: Design and run user centric training and onboarding for local marketing and product teams, and turn user feedback into improvements Make performance visible: Define and create reportings to measure success Scale what works: Identify new use cases to move to self-service and manage each transition end to end Drive the next CRM initiatives: Once self-service is established, take ownership of further cross-functional projects that make our CRM team more scalable and efficient Modernize processes with AI: Collaborate with the CreativeTech squad and CRM Operations to adapt AI use cases within our CRM workflows Influence the CRM product roadmap: Collaborate with Product and Engineering to shape the future CRM platform, bringing in the needs of users and helping prioritise what gets built next What you’ll bring Strong project or programme management skills, with experience driving complex initiatives across many cross-functional stakeholders, including Tech, Product and local teams Experience working in or closely with product and engineering teams, ideally in agile or sprint-based ways of working Experience applying AI to real workflows, such as automating processes, creating content or analysing data, and the ability to help non-technical colleagues do the same Solid CRM operations experience (4+ years): you have built and sent campaigns on at least one major CRM platform (ideally Iterable) and know how things can go wrong Experience training non-specialist users and explaining technical topics in plain language A natural instinct for documentation, process design and knowledge sharing A detail-oriented approach to governance: you spot risks before they become incidents Comfort with ambiguity and changing priorities: you can switch between projects and build structure where none exists yet What we offer Compensation & Financial Wellbeing You’ll receive a competitive salary package, including a HelloFresh-subsidized pension scheme. Enjoy savings on your weekly HelloFresh box. Save with discount schemes with corporate benefits and Vorteile. Health & Wellbeing Support your mental wellbeing with access to platforms like Headspace and Spill. Stay active with 24/7 office gym access, a discounted Urban Sports Club membership, and other wellbeing resources. Flexibility & Work-Life Balance your life with our flexible hybrid model. Recharge with sabbatical leave options in addition to standard time off. Get to work with ease through sustainable travel perks and transportation benefits. Career & Development Embrace \"Learning Never Stops\" with internal training, the HelloFresh Academy, and a dedicated budget for German language courses. Culture & Environment Enjoy tasty in-office meal deals and fresh food options. We support working families with parent-friendly policies, an in-office kids corner, and an on-site babysitter. Are you up for the challenge? Please submit your complete application below including your salary expectations and earliest starting date. After submitting an application our team will review this and get back to you within 5 business days.",1791589437000,"2026-10-10 01:50:53","2026-10-09T10:28:10-04:00",{"jsonldValid":15,"jsonld":27},1791621769505]