[{"data":1,"prerenderedAt":118},["ShallowReactive",2],{"$fIK0jUOVdTih_Adn6zhfV22XYanx_D7wKzI5NidLIjLE":3,"$f3EDn6S09q93fEKUqwN3EOm5R1XqJ0Ffk3PXeCfiNgVI":28},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":16,"department":18,"content_html":19,"content_text":20,"years":21,"createdAt":22,"updatedAtISO":23,"postedAtISO":24,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":26},"46a1abb8b788c13bc1100f9fe2fa813997b83ccee94b53589c7d307a4682c3c0","6e4bcc633f8e5fe663a611d1a7a2a12881e440be69c670efec43575b7d5a07a9","marketing-and-sales-operations-lead-at-nexthink-0ce0da54e7","Marketing & Sales Operations Lead","Nexthink","https://cdn.jobboardwise.com/logo/nexthink.com","AI-Powered DEX Solution Delivering Unparalleled Visibility Into Issue Detection, Diagnosis, and Remediation","Software Development","Boston","United States",false,[17],"Full-time","Sales","\u003Ch2>Company Description\u003C/h2>\u003Cp>Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $190M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. \u003C/p>\u003Cp>*This is a hybrid position working out of our Boston, MA office - 3 days per week onsite.  Candidates must live within commutable distance to our office.*\u003C/p>\n\u003Ch2>Job Description\u003C/h2>\u003Cp>Our Marketing & Sales Operations Lead will be an integral member of our Revenue Operations team, partnering with Marketing, Business Systems Transformation and Finance as needed to support the Go-To-Market insights, CRM System updates, Data accuracy and driving operational initiatives to drive Pipeline and ultimately ARR growth. This role will support hands on the decisions that shape how we define and measure success in our GTM approach: how efficient we are in our campaigns, channels, events, and pipeline generation.  \u003C/p>\u003Cp>You sit at the intersection of Marketing, Revenue Operations, Sales and Systems: close enough to systems to fix a broken process or data structure and close enough to the business to tell a CMO why pipeline coverage or campaign result comes short in a specific segment. You do not just report what happened — you explain why, and you recommend what to change. \u003C/p>\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Serve as a trusted advisor and operations lead to Marketing teams \u003C/li>\u003Cli>Own Marketing leading and lagging indicators: develop, track and manage the metrics/KPIs, dashboards and insights correlating to our overall GTM performance. \u003C/li>\u003Cli>Own the definitions and process governance in the assigned area.   \u003C/li>\u003Cli>Coordinate regular cadences across marketing teams, educating and supporting them in analyzing and recalibrating their strategic goals. \u003C/li>\u003Cli>Proactively prepare insights, analysis and materials for leadership reviews.  \u003C/li>\u003Cli>Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics. Serve as a key contact between the business and the systems transformation team, ensuring the overall solution fits in the overall process. \u003C/li>\u003Cli>Ensure data hygiene and reporting accuracy across the marketing funnel. Perform checks to ensure data accuracy across all key elements.  \u003C/li>\u003Cli>Implement best-practices and standardization of tools and business processes, keeping repeatability and scalability top of mind. \u003C/li>\u003Cli>Ensure alignment with overall company objectives and priorities. \u003C/li>\u003Cli>Use data and qualitative information to drive and optimize our business. Drive data gathering whenever needed, build reporting and make improvements that supports a better view of the business. \u003C/li>\u003Cli>Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. \u003C/li>\u003C/ul>\n\u003Ch2>Qualifications\u003C/h2>\u003Cul>\u003Cli>5+ years of experience across Sales, Marketing or Business Operations in a SaaS B2B environment. \u003C/li>\u003Cli>Demonstrable experience owning Marketing performance analysis end to end — not just supporting them.  \u003C/li>\u003Cli>Track record of working hands on with marketing data infrastructure — CRM (SFDC, HubSpot), automation tools (Marketo, Pardot), and a BI layer — and using it to produce reports and influencing decisions.  \u003C/li>\u003Cli>Comfort with SQL or equivalent enough to pull your own data or validate a dashboard.  \u003C/li>\u003Cli>Experience working in multinational organizations a plus \u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Skills: \u003C/strong>\u003C/p>\u003Cul>\u003Cli>Experience building dashboards and queries in a BI tool (Tableau CRM is a plus) or not afraid to learn, highly proficient in Excel. \u003C/li>\u003Cli>Ability to build a model and explain it: you can construct the marketing impact analysis and walk a CMO through it clearly. \u003C/li>\u003Cli>Structured thinker who can translate a complex problem ('our campaign results are low’ ) into a framework, a model, and a recommendation. \u003C/li>\u003Cli>Comfortable with ambiguity and able to define the right question before answering it. \u003C/li>\u003Cli>High motivation for continuous improvement and ability to drive impact \u003C/li>\u003Cli>Clear, concise communicator: your outputs are decision-ready, not data dumps. \u003C/li>\u003Cli>Credible in the room with senior stakeholders — you push back with data, not just opinion. \u003C/li>\u003Cli>Bachelor's degree in Business Management/Administration. \u003C/li>\u003C/ul>\n\u003Ch2>Additional Information\u003C/h2>\u003Cp>We are 1000+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.\u003C/p>\u003Cp>\u003Cstrong>Total Rewards @ Nexthink\u003C/strong>\u003Cbr>\n\u003Cbr>\nAt Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan.  We provide our US employees with \u003Cem>\u003Cstrong>100% covered company benefits\u003C/strong>\u003C/em> that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. \u003C/p>\u003Cp>In addition, we offer: \u003C/p>\u003Cul>\u003Cli>🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.\u003C/li>\u003Cli>🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.\u003C/li>\u003Cli>📚 Free access to professional training platforms to explore your interests and enhance your skills.\u003C/li>\u003Cli>🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.\u003C/li>\u003Cli>💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.\u003C/li>\u003Cli>📣 Bonuses for referring successful hires after three months of continuous employment.\u003C/li>\u003C/ul>\u003Cp>\u003Cem>\u003Cstrong>Base salary ranges are determined by country, role, level, experience, and skills\u003C/strong>\u003C/em>. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.\u003Cbr>\n \u003C/p>","Company Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $190M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. *This is a hybrid position working out of our Boston, MA office - 3 days per week onsite. Candidates must live within commutable distance to our office.* Job Description Our Marketing & Sales Operations Lead will be an integral member of our Revenue Operations team, partnering with Marketing, Business Systems Transformation and Finance as needed to support the Go-To-Market insights, CRM System updates, Data accuracy and driving operational initiatives to drive Pipeline and ultimately ARR growth. This role will support hands on the decisions that shape how we define and measure success in our GTM approach: how efficient we are in our campaigns, channels, events, and pipeline generation. You sit at the intersection of Marketing, Revenue Operations, Sales and Systems: close enough to systems to fix a broken process or data structure and close enough to the business to tell a CMO why pipeline coverage or campaign result comes short in a specific segment. You do not just report what happened — you explain why, and you recommend what to change. Responsibilities: Serve as a trusted advisor and operations lead to Marketing teams Own Marketing leading and lagging indicators: develop, track and manage the metrics/KPIs, dashboards and insights correlating to our overall GTM performance. Own the definitions and process governance in the assigned area. Coordinate regular cadences across marketing teams, educating and supporting them in analyzing and recalibrating their strategic goals. Proactively prepare insights, analysis and materials for leadership reviews. Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics. Serve as a key contact between the business and the systems transformation team, ensuring the overall solution fits in the overall process. Ensure data hygiene and reporting accuracy across the marketing funnel. Perform checks to ensure data accuracy across all key elements. Implement best-practices and standardization of tools and business processes, keeping repeatability and scalability top of mind. Ensure alignment with overall company objectives and priorities. Use data and qualitative information to drive and optimize our business. Drive data gathering whenever needed, build reporting and make improvements that supports a better view of the business. Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. Qualifications 5+ years of experience across Sales, Marketing or Business Operations in a SaaS B2B environment. Demonstrable experience owning Marketing performance analysis end to end — not just supporting them. Track record of working hands on with marketing data infrastructure — CRM (SFDC, HubSpot), automation tools (Marketo, Pardot), and a BI layer — and using it to produce reports and influencing decisions. Comfort with SQL or equivalent enough to pull your own data or validate a dashboard. Experience working in multinational organizations a plus Skills: Experience building dashboards and queries in a BI tool (Tableau CRM is a plus) or not afraid to learn, highly proficient in Excel. Ability to build a model and explain it: you can construct the marketing impact analysis and walk a CMO through it clearly. Structured thinker who can translate a complex problem ('our campaign results are low’ ) into a framework, a model, and a recommendation. Comfortable with ambiguity and able to define the right question before answering it. High motivation for continuous improvement and ability to drive impact Clear, concise communicator: your outputs are decision-ready, not data dumps. Credible in the room with senior stakeholders — you push back with data, not just opinion. Bachelor's degree in Business Management/Administration. Additional Information We are 1000+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. 📣 Bonuses for referring successful hires after three months of continuous employment. Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.",0,1790120186000,"2026-09-23 01:39:48","2026-09-22T19:28:56.306Z","USD",{"jsonldValid":15,"jsonld":27},"",{"jobs":29},[30,48,70,85,98,108],{"id":31,"applyToken":32,"slug":33,"title":34,"companyname":35,"companylogo":36,"companyTagline":37,"companyIndustry":12,"city":38,"country":39,"remote":15,"employmentType":40,"department":41,"content_html":42,"content_text":43,"years":21,"createdAt":44,"updatedAtISO":45,"postedAtISO":46,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":47},"e43056d40c730284d93bea5b00597b3f88b9c34f417f94714d02e448069c139c","e7d20351680a81954572ba899cc6099fce0f41987f7358dc6e9f3b0488f92c23","specialist-senior-specialist-b2b-digital-marketing-bangkok-b-at-agoda-15bbc45746","Specialist/Senior Specialist, B2B Digital Marketing (Bangkok Based, relocation provided)","Agoda","https://cdn.jobboardwise.com/logo/careersatagoda.com","Begin your journey with Agoda. Join us: careersatagoda.com","Bangkok","Thailand",[17],"Other","\u003Cp>\u003Cstrong>About Agoda\u003C/strong>\u003C/p>\n\u003Cp>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.  \u003C/p>\n\n\u003Cp>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.\u003C/p>\n\n\u003Cp>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.\u003C/p>\u003Ch4>\u003Cstrong>This role is based in Bangkok, Thailand, and is open to candidates worldwide. We offer a generous relocation package to ensure a smooth transition to living and working in Bangkok.\u003C/strong>\u003C/h4>\n\u003Cp>\u003Cstrong>The Opportunity:\u003C/strong>\u003C/p>\n\u003Cp>We are looking for a Marketing Specialist / Campaign Manager who thrives on executing impactful marketing campaigns for business partners. In this role, you will spearhead high-volume, creative, and data-driven campaigns that contribute directly to the success of Agoda’s partners by boosting their business and reaching new heights.\u003C/p>\n\u003Cp>You will leverage sophisticated Marketing tools like Iterable and Builder.io, while cultivating valuable insights from campaign performance to continuously improve strategies and drive better results.\u003C/p>\n\u003Cp>If you’re detail-oriented with a flair for creativity, a knack for data analysis, and a desire to make a real impact, this is your chance to join a fast-paced and dynamic environment where your work directly drives partnership success. \u003C/p>\n\u003Cp>\u003Cstrong>Key Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Execute Partner Marketing Campaigns: \u003C/strong>Manage the end-to-end execution of our partners’ campaigns while ensuring timelines, quality, and stakeholder alignment.\u003C/li>\n\u003Cli>\u003Cstrong>Creative Campaign Development: \u003C/strong>Collaborate to design compelling campaign materials, including themes and engagement-focused content tailored to partner audiences and strategy\u003C/li>\n\u003Cli>\u003Cstrong>Leverage Marketing Tools: \u003C/strong>Operate advanced platforms (Iterable, Builder.io, and others) to deliver seamless and strategic campaign execution.\u003C/li>\n\u003Cli>\u003Cstrong>Process optimization: \u003C/strong>Regularly review past campaigns, communications and projects to identify opportunities for improvements and advancements focused on driving efficiency\u003C/li>\n\u003Cli>\u003Cstrong>Analyze & Optimize Campaign Performance: \u003C/strong>Measure performance metrics to uncover actionable insights, recommend campaign enhancements, and ensure optimal outcomes.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Requirements:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Marketing Campaign Execution Expertise: \u003C/strong>1+ years in marketing operations or execution-focused roles with a proven track record of driving results.\u003C/li>\n\u003Cli>\u003Cstrong>Results-Driven Professional: \u003C/strong>A passion to create campaigns that directly impact partner business growth and pipeline acceleration.\u003C/li>\n\u003Cli>\u003Cstrong>Command of Digital Tools: \u003C/strong>Hands-on experience with marketing automation platforms like Iterable, Builder.io, HubSpot, Braze, MailChimp, or similar.\u003C/li>\n\u003Cli>\u003Cstrong>Multi-Tasking in a Fast-Paced Environment: \u003C/strong>Proven ability to manage several campaigns simultaneously without compromising quality.\u003C/li>\n\u003Cli>\u003Cstrong>Detail-Oriented & Creative Problem Solver: \u003C/strong>Exceptional ability to understand and clarify requirements, refine messaging, and ensure all deliverables meet quality standards.\u003C/li>\n\u003Cli>\u003Cstrong>Strong Analytical Mindset: \u003C/strong>Ability to interpret campaign data and performance to drive insights and propose impactful improvements.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>IMPORTANT\u003C/strong>\u003C/p>\n\u003Cp>This role will collaborate with our teams in the US and will require overlapping hours for effective communication. For example, you may be required to work two hours in the evening twice a week (exact times can be further discussed and coordinated). Flexibility in scheduling is required and expected to ensure smooth collaboration.\u003C/p>\n\u003Cp>\u003Cstrong>Why Join Us?\u003C/strong>  \u003C/p>\n\u003Cp>At Agoda, you will play a pivotal role in shaping our communication strategies and driving growth within the B2B marketing division. If you are an innovative thinker passionate about travel technology and have the skills to elevate our brand narrative, we invite you to apply and be part of our dynamic team!\u003C/p>\n\u003Cp>\u003Cstrong>\u003Cspan>#STRA#ANLS#MRKT#3#LI-TR2 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #linz #baku #minsk #brussels #antwerp #ghent #charleroi #liege #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse  #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #lisbon #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicanteockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #sanaar data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics microsoft power bi java #eventmarketing\u003C/span>\u003C/strong> \u003C/p>\n\n\n\n\u003Ch4> \u003C/h4>\n\u003Ch4>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.\u003C/h4>\n\n\n\u003Ch3>\u003Cstrong>Discover more about working at Agoda\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Agoda Careers https://careersatagoda.com\u003C/li>\n\u003Cli>Facebook https://www.facebook.com/agodacareers/\u003C/li>\n\u003Cli>LinkedIn https://www.linkedin.com/company/agoda\u003C/li>\n\u003Cli>YouTube https://www.youtube.com/agodalife\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Equal Opportunity Employer \u003C/strong>\u003C/p>\n\u003Cp>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.\u003C/p>\n\u003Cp>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.\u003C/p>\n\u003Cp>\u003Cstrong>Disclaimer\u003C/strong>\u003C/p>\n\u003Cp>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.\u003C/p>","About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. This role is based in Bangkok, Thailand, and is open to candidates worldwide. We offer a generous relocation package to ensure a smooth transition to living and working in Bangkok. The Opportunity: We are looking for a Marketing Specialist / Campaign Manager who thrives on executing impactful marketing campaigns for business partners. In this role, you will spearhead high-volume, creative, and data-driven campaigns that contribute directly to the success of Agoda’s partners by boosting their business and reaching new heights. You will leverage sophisticated Marketing tools like Iterable and Builder.io, while cultivating valuable insights from campaign performance to continuously improve strategies and drive better results. If you’re detail-oriented with a flair for creativity, a knack for data analysis, and a desire to make a real impact, this is your chance to join a fast-paced and dynamic environment where your work directly drives partnership success. Key Responsibilities: Execute Partner Marketing Campaigns: Manage the end-to-end execution of our partners’ campaigns while ensuring timelines, quality, and stakeholder alignment. Creative Campaign Development: Collaborate to design compelling campaign materials, including themes and engagement-focused content tailored to partner audiences and strategy Leverage Marketing Tools: Operate advanced platforms (Iterable, Builder.io, and others) to deliver seamless and strategic campaign execution. Process optimization: Regularly review past campaigns, communications and projects to identify opportunities for improvements and advancements focused on driving efficiency Analyze & Optimize Campaign Performance: Measure performance metrics to uncover actionable insights, recommend campaign enhancements, and ensure optimal outcomes. Requirements: Marketing Campaign Execution Expertise: 1+ years in marketing operations or execution-focused roles with a proven track record of driving results. Results-Driven Professional: A passion to create campaigns that directly impact partner business growth and pipeline acceleration. Command of Digital Tools: Hands-on experience with marketing automation platforms like Iterable, Builder.io, HubSpot, Braze, MailChimp, or similar. Multi-Tasking in a Fast-Paced Environment: Proven ability to manage several campaigns simultaneously without compromising quality. Detail-Oriented & Creative Problem Solver: Exceptional ability to understand and clarify requirements, refine messaging, and ensure all deliverables meet quality standards. Strong Analytical Mindset: Ability to interpret campaign data and performance to drive insights and propose impactful improvements. IMPORTANT This role will collaborate with our teams in the US and will require overlapping hours for effective communication. For example, you may be required to work two hours in the evening twice a week (exact times can be further discussed and coordinated). Flexibility in scheduling is required and expected to ensure smooth collaboration. Why Join Us? At Agoda, you will play a pivotal role in shaping our communication strategies and driving growth within the B2B marketing division. If you are an innovative thinker passionate about travel technology and have the skills to elevate our brand narrative, we invite you to apply and be part of our dynamic team! #STRA#ANLS#MRKT#3#LI-TR2 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #linz #baku #minsk #brussels #antwerp #ghent #charleroi #liege #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #lisbon #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicanteockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #sanaar data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics microsoft power bi java #eventmarketing Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/ LinkedIn https://www.linkedin.com/company/agoda YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.",1790133719000,"2026-09-23 05:24:17","2026-09-23T00:35:37-04:00",{"jsonldValid":15,"jsonld":27},{"id":49,"applyToken":50,"slug":51,"title":52,"companyname":53,"companylogo":54,"companyTagline":55,"companyIndustry":56,"city":57,"country":58,"remote":15,"employmentType":59,"department":60,"content_html":61,"content_text":62,"years":21,"createdAt":63,"updatedAtISO":64,"postedAtISO":65,"hasSalary":15,"salaryMin":66,"salaryMax":67,"currency":68,"schema":69},"41ec5612972505c7a8b41cef96b824d1cb13d07c8fad3249ec769d4c3b297bad","5024e6c72edc96af015781e1652a11aa8af985ed1a16981ea5e9e1393dd0e2c4","senior-security-engineer-detection-and-response-at-klaviyo-dd54784075","Senior Security Engineer - Detection & Response","Klaviyo","https://cdn.jobboardwise.com/logo/klaviyo.com","Klaviyo is the only CRM built for B2C brands. Know, engage, and grow your audience like never before.","Marketing Services","London","United Kingdom",[17],"Engineering","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>Klaviyo is looking for a \u003Cstrong>Senior Security Engineer\u003C/strong> to add to our growing Detection & Response Team. This is an engineering role that spans the full detection and response lifecycle - leveraging software development practices to build detections, triaging alerts, lead investigations, respond to incidents, perform threat hunting, and build the tooling that keeps us from doing the same work twice. As a member of the team, you will have the opportunity to work on complex large-scale security challenges across Klaviyo’s enterprise, cloud, and product environments, and shape how an engineering-first D&R function uses automation and AI in production, at scale, alongside talented and ambitious colleagues spanning multiple regions and timezones.\u003C/p>\n\n\u003Cp>How you will make a difference:\u003C/p>\n\n\u003Cul>\n\u003Cli>Leverage engineering practices to develop, test, and deploy high-fidelity rule-based and anomaly-based detections-as-code \u003C/li>\n\u003Cli>Detect and respond to cyber threats using security data lake, SIEM, and cloud platforms\u003C/li>\n\u003Cli>Respond to alerts, cyber threats, and drive end-to-end incident response investigations\u003C/li>\n\u003Cli>Perform digital forensic investigations to include collection and analysis of evidence   \u003C/li>\n\u003Cli>Automate and codify detection and response workflows and processes\u003C/li>\n\u003Cli>Build security tooling to drive automation across D&R lifecycle \u003C/li>\n\u003Cli>Improve and maintain detection and response pipelines and underlying systems\u003C/li>\n\u003Cli>Work with our Threat Intelligence team to identify and respond to sophisticated threats\u003C/li>\n\u003Cli>Develop AI-first security systems to automate detection and response operations \u003C/li>\n\u003Cli>Conduct threat hunts across corporate, cloud and product environments\u003C/li>\n\u003Cli>Support data engineering workflows for core security data lake and SIEM platforms \u003C/li>\n\u003Cli>Be an active member of D&R on-call rotations\u003C/li>\n\u003Cli>Coach and mentor security engineers within the detection & response team\u003C/li>\n\u003C/ul>\n\n\u003Cp>We’d love to hear from you if you have:\u003C/p>\n\n\u003Cul>\n\u003Cli>5+ years of hands-on security experience in modern cloud environments\u003C/li>\n\u003Cli>Experience in triaging and responding to cyber threats\u003C/li>\n\u003Cli>Experience in large-scale log analysis, incident response and/or digital forensics\u003C/li>\n\u003Cli>Experience with centralized security data lakes and SIEM solutions\u003C/li>\n\u003Cli>Hands-on experience in writing detections-as-code\u003C/li>\n\u003Cli>Solid data querying skills (e.g. SQL, Splunk) \u003C/li>\n\u003Cli>Familiarity with large-scale data pipelines and data engineering techniques \u003C/li>\n\u003Cli>Proficient in programming languages to automate / build (e.g., Python, Go or similar)\u003C/li>\n\u003Cli>Proven experience with git/GitHub and CI/CD automations \u003C/li>\n\u003Cli>Familiarity with tactics, techniques, and procedures used by threat actors\u003C/li>\n\u003Cli>Experience being part of detection and response or incident response on-call \u003C/li>\n\u003Cli>Engineering-first and AI-first approach for all work performed\u003C/li>\n\u003Cli>Strong passion for continuous learning and staying updated on evolving technology \u003C/li>\n\u003Cli>Strong oral and written communication skills\u003C/li>\n\u003Cli>Team player with a strong, self-managing work ethic\u003C/li>\n\u003C/ul>\n\u003Cp>Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range in Local Currency:\u003C/p>\u003Cp>£84,000—£126,000 GBP\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo is looking for a Senior Security Engineer to add to our growing Detection & Response Team. This is an engineering role that spans the full detection and response lifecycle - leveraging software development practices to build detections, triaging alerts, lead investigations, respond to incidents, perform threat hunting, and build the tooling that keeps us from doing the same work twice. As a member of the team, you will have the opportunity to work on complex large-scale security challenges across Klaviyo’s enterprise, cloud, and product environments, and shape how an engineering-first D&R function uses automation and AI in production, at scale, alongside talented and ambitious colleagues spanning multiple regions and timezones. How you will make a difference: Leverage engineering practices to develop, test, and deploy high-fidelity rule-based and anomaly-based detections-as-code Detect and respond to cyber threats using security data lake, SIEM, and cloud platforms Respond to alerts, cyber threats, and drive end-to-end incident response investigations Perform digital forensic investigations to include collection and analysis of evidence Automate and codify detection and response workflows and processes Build security tooling to drive automation across D&R lifecycle Improve and maintain detection and response pipelines and underlying systems Work with our Threat Intelligence team to identify and respond to sophisticated threats Develop AI-first security systems to automate detection and response operations Conduct threat hunts across corporate, cloud and product environments Support data engineering workflows for core security data lake and SIEM platforms Be an active member of D&R on-call rotations Coach and mentor security engineers within the detection & response team We’d love to hear from you if you have: 5+ years of hands-on security experience in modern cloud environments Experience in triaging and responding to cyber threats Experience in large-scale log analysis, incident response and/or digital forensics Experience with centralized security data lakes and SIEM solutions Hands-on experience in writing detections-as-code Solid data querying skills (e.g. SQL, Splunk) Familiarity with large-scale data pipelines and data engineering techniques Proficient in programming languages to automate / build (e.g., Python, Go or similar) Proven experience with git/GitHub and CI/CD automations Familiarity with tactics, techniques, and procedures used by threat actors Experience being part of detection and response or incident response on-call Engineering-first and AI-first approach for all work performed Strong passion for continuous learning and staying updated on evolving technology Strong oral and written communication skills Team player with a strong, self-managing work ethic Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range in Local Currency: £84,000—£126,000 GBP This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).",1790133711000,"2026-09-23 05:24:20","2026-09-22T13:30:31-04:00",84000,126000,"GBP",{"jsonldValid":15,"jsonld":27},{"id":71,"applyToken":72,"slug":73,"title":74,"companyname":75,"companylogo":27,"city":76,"country":77,"remote":15,"employmentType":78,"department":18,"content_html":79,"content_text":80,"years":21,"createdAt":81,"updatedAtISO":82,"postedAtISO":83,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":84},"3efc17960ed61753875939a57fb3eecd6e17a29f51ac923c6a8d9ea13cc71a32","1cd561a1afe26db083965cba6f3e1b8dda1c69c93f95d9dede0916c5ffd82526","account-executive-account-manager-smb-india-at-apollo-c9bc3ecaf5","Account Executive / Account Manager, SMB (India)","apollo","Hybrid","Bangalore",[17],"\u003Cp>Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.\u003C/p>\u003Cp>As a hybrid Account Executive/Account Manager in our SMB segment (accounts of 1 to 200 employees), based in our future Apollo Bangalore office, you own the full commercial relationship for your book: new logo acquisition through inbound leads, and the expansion and renewal of accounts you have already closed or inherited.\u003Cbr>\u003Cbr>\u003Cstrong>Role overview\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Single point of contact end to end: first conversation, trial, negotiation, close, onboarding handoff, expansion and renewal\u003C/li>\n\u003Cli>Guide founders, sales leaders and RevOps professionals through evaluating Apollo's all-in-one sales platform, then manage the relationship after they buy\u003C/li>\n\u003Cli>Split motion: part of your time on inbound new-business opportunities, part managing and growing an owned book of existing accounts\u003C/li>\n\u003Cli>Based in Bangalore, open to in-office presence once office opens\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003Cstrong>Pipeline and sales process execution\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Manage the entire sales process, new and existing, from first conversation through trial management, negotiation, legal and close, inside an average cycle of 30 days or less\u003C/li>\n\u003Cli>Manage a pipeline of primarily inbound prospects for new business, and inbound inquiries from your own book for expansion and renewal\u003C/li>\n\u003Cli>Take 5 or more discovery and customer calls per day, and run 25 or more meetings per week combined across new business and book management\u003C/li>\n\u003Cli>Negotiate renewals within your book on a recurring monthly cadence\u003C/li>\n\u003Cli>Consistently create 3x pipeline coverage month over month, across both motions\u003C/li>\n\u003Cli>Achieve and exceed monthly and quarterly quotas for new business bookings and net revenue retention\u003C/li>\n\u003Cli>Own your schedule across buyer and customer research, initial meetings, platform demos, CRM hygiene, escalations, follow-ups and pricing calls\u003C/li>\n\u003Cli>Handle objections confidently, live, whether from a prospect evaluating Apollo or a customer facing a renewal\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003Cstrong>Sales strategy and deal management\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Run consultative discovery, asking layered questions and tying findings back to value and business outcomes, whether the account is new or existing\u003C/li>\n\u003Cli>Communicate directly with Director and above contacts in Sales, Marketing and RevOps\u003C/li>\n\u003Cli>Tier your book to prioritize top new-business opportunities, top expansion accounts and top at-risk renewals\u003C/li>\n\u003Cli>Articulate a clear view of your combined pipeline, deals and renewals at each stage of your funnel\u003C/li>\n\u003Cli>Forecast your most likely outcome, across new business and renewals, within a 10% margin\u003C/li>\n\u003Cli>Hold price and manage discounting inside a 30-day cycle, on both net-new deals and renewals\u003C/li>\n\u003Cli>Apply AI tooling to your own workflow to compress research, prep and follow-up time across a broader scope of work than a single-motion seat\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003Cstrong>Mindset and culture\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Thrive in a competitive environment, embracing challenges, enjoying objection handling and using setbacks as fuel\u003C/li>\n\u003Cli>Take responsibility for successes and failures with a relentless drive to keep improving\u003C/li>\n\u003Cli>Maintain a sharp focus on your goals and a belief that your daily, weekly and monthly activities will get you there\u003C/li>\n\u003Cli>Be a self-starter who proactively identifies opportunities and stays motivated in the face of multiple objections, across both acquisition and retention work\u003C/li>\n\u003Cli>Bring a team-selling approach, proactively engaging leadership to support selling and saving deals\u003C/li>\n\u003Cli>Engage as your unique self in a diverse, inclusive and high-performing team\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003Cstrong>What we are looking for\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>2+ years of closing and account management experience combined, carrying a monthly or quarterly quota that included both net-new and existing-book responsibility. Candidates with only one side of this (pure AE or pure AM) should show clear evidence of fast ramp on the other\u003C/li>\n\u003Cli>1+ year running a high-volume motion: 5 or more meetings a day, deals closing inside one to three meetings, and a book of existing accounts managed in parallel\u003C/li>\n\u003Cli>Top performer in current role, at or above 100% attainment across the trailing three quarters, with stack rank known\u003C/li>\n\u003Cli>Deal and book economics consistent with SMB: 30-day-or-less cycles, accounts under 200 employees\u003C/li>\n\u003Cli>A named consultative sales process applied day to day, on new deals and renewal conversations alike\u003C/li>\n\u003Cli>Came up through an SDR, BDR or equivalent high-volume sales seat, or through a book-owning CS/AM seat, before this role\u003C/li>\n\u003Cli>Demonstrated use of AI tools to improve sales and account-management productivity\u003C/li>\n\u003Cli>Excellent communication and the ability to influence stakeholders across technical and non-technical roles\u003C/li>\n\u003Cli>Coachable, and demonstrably so: you take feedback inside the conversation, not after it\u003C/li>\n\u003Cli>Based in Bangalore, India\u003C/li>\n\u003C/ul>\u003Ch3>We are AI Native\u003C/h3>\n\u003Cp>Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.\u003C/p>\n\u003Ch3>Why You’ll Love Working at Apollo\u003C/h3>\n\u003Cp>At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we \u003Cstrong>take extreme ownership\u003C/strong> of our work, \u003Cstrong>move with focus and urgency\u003C/strong>, and \u003Cstrong>learn voraciously\u003C/strong> to stay ahead.\u003C/p>\n\u003Cp>We invest deeply in your growth, ensuring you have the resources, support, and autonomy to \u003Cstrong>own your role and make a real impact\u003C/strong>. Collaboration is at our core—we’re \u003Cstrong>all for one\u003C/strong>, meaning you’ll have a team across departments ready to help you succeed. We encourage \u003Cstrong>bold ideas and courageous action\u003C/strong>, giving you the freedom to experiment, take smart risks, and drive big wins.\u003C/p>\n\u003Cp>If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. \u003C/p>\n\u003Cp>Learn more here!\u003C/p>","Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. As a hybrid Account Executive/Account Manager in our SMB segment (accounts of 1 to 200 employees), based in our future Apollo Bangalore office, you own the full commercial relationship for your book: new logo acquisition through inbound leads, and the expansion and renewal of accounts you have already closed or inherited. Role overview Single point of contact end to end: first conversation, trial, negotiation, close, onboarding handoff, expansion and renewal Guide founders, sales leaders and RevOps professionals through evaluating Apollo's all-in-one sales platform, then manage the relationship after they buy Split motion: part of your time on inbound new-business opportunities, part managing and growing an owned book of existing accounts Based in Bangalore, open to in-office presence once office opens Pipeline and sales process execution Manage the entire sales process, new and existing, from first conversation through trial management, negotiation, legal and close, inside an average cycle of 30 days or less Manage a pipeline of primarily inbound prospects for new business, and inbound inquiries from your own book for expansion and renewal Take 5 or more discovery and customer calls per day, and run 25 or more meetings per week combined across new business and book management Negotiate renewals within your book on a recurring monthly cadence Consistently create 3x pipeline coverage month over month, across both motions Achieve and exceed monthly and quarterly quotas for new business bookings and net revenue retention Own your schedule across buyer and customer research, initial meetings, platform demos, CRM hygiene, escalations, follow-ups and pricing calls Handle objections confidently, live, whether from a prospect evaluating Apollo or a customer facing a renewal Sales strategy and deal management Run consultative discovery, asking layered questions and tying findings back to value and business outcomes, whether the account is new or existing Communicate directly with Director and above contacts in Sales, Marketing and RevOps Tier your book to prioritize top new-business opportunities, top expansion accounts and top at-risk renewals Articulate a clear view of your combined pipeline, deals and renewals at each stage of your funnel Forecast your most likely outcome, across new business and renewals, within a 10% margin Hold price and manage discounting inside a 30-day cycle, on both net-new deals and renewals Apply AI tooling to your own workflow to compress research, prep and follow-up time across a broader scope of work than a single-motion seat Mindset and culture Thrive in a competitive environment, embracing challenges, enjoying objection handling and using setbacks as fuel Take responsibility for successes and failures with a relentless drive to keep improving Maintain a sharp focus on your goals and a belief that your daily, weekly and monthly activities will get you there Be a self-starter who proactively identifies opportunities and stays motivated in the face of multiple objections, across both acquisition and retention work Bring a team-selling approach, proactively engaging leadership to support selling and saving deals Engage as your unique self in a diverse, inclusive and high-performing team What we are looking for 2+ years of closing and account management experience combined, carrying a monthly or quarterly quota that included both net-new and existing-book responsibility. Candidates with only one side of this (pure AE or pure AM) should show clear evidence of fast ramp on the other 1+ year running a high-volume motion: 5 or more meetings a day, deals closing inside one to three meetings, and a book of existing accounts managed in parallel Top performer in current role, at or above 100% attainment across the trailing three quarters, with stack rank known Deal and book economics consistent with SMB: 30-day-or-less cycles, accounts under 200 employees A named consultative sales process applied day to day, on new deals and renewal conversations alike Came up through an SDR, BDR or equivalent high-volume sales seat, or through a book-owning CS/AM seat, before this role Demonstrated use of AI tools to improve sales and account-management productivity Excellent communication and the ability to influence stakeholders across technical and non-technical roles Coachable, and demonstrably so: you take feedback inside the conversation, not after it Based in Bangalore, India We are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You’ll Love Working at Apollo At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency , and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact . Collaboration is at our core—we’re all for one , meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action , giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. Learn more here!",1790133710000,"2026-09-23 05:24:13","2026-09-22T19:25:58-04:00",{"jsonldValid":15,"jsonld":27},{"id":86,"applyToken":87,"slug":88,"title":89,"companyname":90,"companylogo":27,"city":91,"country":14,"remote":15,"employmentType":92,"department":93,"content_html":94,"content_text":95,"years":21,"createdAt":81,"updatedAtISO":64,"postedAtISO":96,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":97},"45bae5c13f82c7bc1f3930a96d058b31039a7e1fff18d22c70c5933318e6eaf1","761adfd87c40e6fc6699386ddd1b32ca5ceae1b52cba98e8f54f8220a50dddcb","email-operations-principal-at-braze-3aecb13092","Email Operations Principal","braze","Chicago",[17],"Marketing","\u003Cp>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.\u003C/p>\n\u003Cp>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.\u003C/p>\n\u003Cp>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.\u003C/p>\n\u003Cp>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.\u003C/p>\n\u003Cp>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.\u003C/p>\u003Cp>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.\u003C/p>\n\n\u003Cp>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.\u003C/p>\n\n\u003Cp>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.\u003C/p>\n\n\u003Cp>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.\u003C/p>\n\n\u003Cp>\u003Cstrong>WHAT YOU WILL DO\u003C/strong>\u003C/p>\n\u003Cp> Email Operations is currently in a transition period of rebuilding and growth, which means you will have a direct hand in determining what the future of our team looks like. We are looking for a hands-on, highly motivated self-starter who is excited to help us lay the groundwork. This is a rare chance to be a foundational building block of our team, where your voice and work will actively shape our path forward\u003C/p>\n\n\u003Cp>Demand for Braze email services is rapidly increasing. Email is an established channel where there are different technical considerations than our SDK-based messaging channels, and there will be an opportunity for the analyst to learn the tools and processes, to successfully execute our email onboarding experience. You will collaborate with a diverse cast across GTM teams, Product, Sales, RevOps, Growth, Alliances, SMS Ops and our email partners. You’ll also be involved in other strategic initiatives critical to scaling our fast growing team. If you’re obsessed with problem solving, measuring success and surfacing opportunities through data, we want to meet you!\u003C/p>\n\n\u003Cp>\u003Cstrong>OPERATIONAL EXCELLENCE\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Manage complex email infrastructure initiatives, including IP Pool strategy, allocation processes, and capacity planning to improve scalability, reliability, and customer onboarding timelines.\u003C/li>\n\u003Cli>Drive operational health across setup workflows by analyzing performance metrics, identifying bottlenecks, and implementing process improvements that increase efficiency and reduce time-to-value.\u003C/li>\n\u003Cli>Own and resolve high-scale technical escalations and complex customer setup challenges, serving as the ultimate subject matter expert to diagnose infrastructure anomalies, optimize deliverability, and advise internal and external stakeholders.\u003C/li>\n\u003Cli>Develop deep expertise in email best practices, industry standards, compliance requirements, and evolving technologies to guide operational decisions and customer outcomes.\u003C/li>\n\u003Cli>Partner closely with Email Deliverability, Product, Engineering, Sales and Success teams to influence roadmap priorities, operational strategies, and business initiatives.\u003C/li>\n\u003Cli>Design, create, and maintain scalable operational frameworks, including best practices, compliance guidelines, playbooks, and enablement materials to support growth into new markets, email providers, and CDN partnerships.\u003C/li>\n\u003Cli>Identify gaps in tooling, workflows, and processes; partner with internal teams to define requirements and drive improvements that increase automation and operational efficiency.\u003C/li>\n\u003Cli>Establish mechanisms for tracking operational issues, trends, and root causes to improve reliability and prevent recurring challenges.\u003C/li>\n\u003Cli>Provide strategic input into tooling enhancements, automation opportunities, and operational programs that improve customer onboarding, scalability, and team effectiveness.\u003C/li>\n\u003Cli>Mentor and support junior team members by sharing expertise, improving operational practices, and contributing to a culture of continuous improvement.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>WHO YOU ARE\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>You learn quickly and thrive in complexity, with the ability to master sophisticated systems, understand interconnected workflows, and apply sound judgment when processes or requirements are ambiguous\u003C/li>\n\u003Cli>You have a high bar for quality and operational excellence, balancing speed with accuracy and consistently delivering reliable outcomes while identifying opportunities to improve the quality of the broader operation\u003C/li>\n\u003Cli>You are deeply empathetic and customer-centric, able to understand customer needs, anticipate pain points, and translate customer insights into operational and product improvements\u003C/li>\n\u003Cli>You are highly process-oriented and systems-minded, able to bring structure to ambiguous or chaotic environments by designing clear, scalable processes, establishing best practices, and identifying opportunities to eliminate unnecessary complexity\u003C/li>\n\u003Cli>You operate independently and with strong ownership, proactively identifying problems, setting priorities, making decisions, and driving work forward with limited direction while knowing when to bring in the right stakeholders\u003C/li>\n\u003Cli>You are an effective cross-functional partner and influencer, comfortable working with Services, Product, Engineering, Support, and other teams to build alignment, resolve complex problems, and drive outcomes without relying solely on formal authority\u003C/li>\n\u003Cli>You embrace automation and continuous improvement, actively looking for ways to reduce manual effort, improve consistency, leverage technology, and create operational leverage at scale\u003C/li>\n\u003Cli>You are motivated by building for scale, with a passion for helping Services teams evolve from manual, reactive processes toward efficient, scalable, and measurable operating models\u003C/li>\n\u003Cli>You communicate with clarity and influence, adapting your communication to technical & non-technical audiences and effectively aligning stakeholders around priorities, decisions, and outcomes\u003C/li>\n\u003Cli>You raise the bar for those around you, sharing knowledge, mentoring teammates, establishing best practices, and helping create a culture of ownership, continuous improvement, and operational excellence\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>WHAT YOU HAVE\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5–7+ years of experience in an operational, technical, or customer-facing role supporting a technical product, ideally within a SaaS, mobile, marketing automation, or email technology environment\u003C/li>\n\u003Cli>Demonstrated experience owning complex operational issues end-to-end, using sound judgment to navigate ambiguity, balance competing priorities, and deliver high-quality outcomes for customers\u003C/li>\n\u003Cli>Strong understanding of email systems and/or messaging infrastructure, with the ability to diagnose issues, understand technical concepts, and partner effectively with engineering, product, support, and other technical teams\u003C/li>\n\u003Cli>Exceptional communication and stakeholder management skills, with the ability to influence decisions, build alignment across teams, communicate effectively with both technical and non-technical audiences, and drive resolution on complex or high-impact issues\u003C/li>\n\u003Cli>Proven ability to identify operational gaps and drive meaningful improvements, including developing scalable processes, improving tooling and workflows, reducing recurring issues, and raising the quality and efficiency of operational execution\u003C/li>\n\u003Cli>Highly analytical and data-driven, with experience defining and monitoring meaningful metrics, using data to identify trends and root causes, and translating insights into clear actions that improve business and customer outcomes\u003C/li>\n\u003Cli>Strong problem-solving and decision-making skills, with a track record of independently navigating ambiguous problems, identifying root causes, evaluating tradeoffs, and determining appropriate solutions without requiring significant direction\u003C/li>\n\u003Cli>Hands-on and execution-oriented, while operating with a broader ownership mindset: able to manage day-to-day operational responsibilities while simultaneously identifying opportunities to improve the systems, processes, and customer experience around them\u003C/li>\n\u003Cli>Demonstrated leadership through influence, including mentoring or enabling teammates, establishing best practices, sharing knowledge, and raising the operational bar across the broader organization\u003C/li>\n\u003Cli>Strong sense of ownership and accountability, with the ability to set priorities, manage multiple workstreams, communicate risks proactively, and consistently deliver against measurable goals\u003C/li>\n\u003Cli>Bonus Points:\u003C/li>\n\n\u003Cli>Knowledge of the Braze ecosystem\u003C/li>\u003Cli>Knowledge of SparkPost, SendGrid, and/or Amazon Simple Email Services email systems\u003C/li>\u003Cli>Experience with other tools like FinancialForce, Tray.io, Looker, Slackbots, PagerDuty, etc\u003C/li>\u003C/ul>\n\n\u003Cp>\u003Cstrong>WHAT WE OFFER\u003C/strong>\u003C/p>\n\u003Cp>Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location—find out more here. From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.\u003C/p>\n\n\u003Cul>\n\u003Cli>Competitive compensation that may include equity\u003C/li>\n\u003Cli>Retirement and Employee Stock Purchase Plans\u003C/li>\n\u003Cli>Flexible paid time off\u003C/li>\n\u003Cli>Comprehensive benefit plans covering medical, dental, vision, life, and disability\u003C/li>\n\u003Cli>Family services that include fertility benefits and equal paid parental leave\u003C/li>\n\u003Cli>Professional development supported by formal career pathing, learning platforms, and tuition reimbursement\u003C/li>\n\u003Cli>Community engagement opportunities throughout the year, including an annual company wide Volunteer Week\u003C/li>\n\u003Cli>Employee Resource Groups that provide supportive communities within Braze\u003C/li>\n\u003Cli>Collaborative, transparent, and fun culture recognized as a Great Place to Work®\u003C/li>\n\u003C/ul>\n\u003Cp>For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $76,000 and $120,000/year, with an expected On Target Earnings (OTE) between $87,000 and $124,000/year (including bonus or commission).Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.\u003C/p>\n\u003Cp> #LI-Hybrid\u003C/p>\n\u003Cp>\u003Cstrong>WHAT WE OFFER\u003C/strong>\u003C/p>\n\u003Cp>\u003Cem>Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country \u003C/em>here\u003Cem>. More details on benefits plans will be provided if you receive an offer of employment.\u003C/em>\u003C/p>\n\u003Cp>From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:\u003C/p>\n\u003Cul>\n\u003Cli>Competitive compensation that may include equity\u003C/li>\n\u003Cli>Retirement and Employee Stock Purchase Plans\u003C/li>\n\u003Cli>Flexible paid time off\u003C/li>\n\u003Cli>Comprehensive benefit plans covering medical, dental, vision, life, and disability\u003C/li>\n\u003Cli>Family services that include fertility benefits and equal paid parental leave\u003C/li>\n\u003Cli>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend\u003C/li>\n\u003Cli>A curated in-office employee experience, designed to foster community, team connections, and innovation\u003C/li>\n\u003Cli>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching \u003C/li>\n\u003Cli>Employee Resource Groups that provide supportive communities within Braze\u003C/li>\n\u003Cli>Collaborative, transparent, and fun culture recognized as a Great Place to Work®\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>ABOUT BRAZE\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.\u003Cbr>\u003Cbr>The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.\u003Cbr>\u003Cbr>Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.\u003Cbr>\u003Cbr>The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.\u003C/p>\n\u003Cp>\u003Cstrong>BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER\u003C/strong>\u003C/p>\n\u003Cp>At Braze, we strive to create equitable growth and opportunities inside and outside the organization.\u003C/p>\n\u003Cp>Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you \u003Cem>you\u003C/em>.\u003C/p>\n\u003Cp>We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you\u003C/p>\n\u003Cp>\u003Cstrong>OUR AI-POWERED BRAZE RECRUITMENT PROCESS\u003C/strong>\u003C/p>\n\u003Cp>At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. \u003C/p>\n\u003Cp>This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.\u003C/p>\n\u003Cp>Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:\u003C/p>\n\u003Cul>\n\u003Cli>To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.\u003C/li>\n\u003Cli>To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com. \u003C/li>\n\u003C/ul>\n\u003Cp>Please contact us at talentdata.privacy@braze.com with any questions.\u003Cstrong> \u003C/strong>To find out more about our hiring process, check out this page.\u003C/p>\n\u003Cp>\u003Cstrong>Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)\u003C/strong>\u003C/p>\n\u003Cp>Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. \u003C/p>\n\u003Cp>To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here\u003Cem>.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Please see our\u003C/em> Candidate Privacy Policy\u003Cem> for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.\u003C/em>\u003C/p>","At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU WILL DO Email Operations is currently in a transition period of rebuilding and growth, which means you will have a direct hand in determining what the future of our team looks like. We are looking for a hands-on, highly motivated self-starter who is excited to help us lay the groundwork. This is a rare chance to be a foundational building block of our team, where your voice and work will actively shape our path forward Demand for Braze email services is rapidly increasing. Email is an established channel where there are different technical considerations than our SDK-based messaging channels, and there will be an opportunity for the analyst to learn the tools and processes, to successfully execute our email onboarding experience. You will collaborate with a diverse cast across GTM teams, Product, Sales, RevOps, Growth, Alliances, SMS Ops and our email partners. You’ll also be involved in other strategic initiatives critical to scaling our fast growing team. If you’re obsessed with problem solving, measuring success and surfacing opportunities through data, we want to meet you! OPERATIONAL EXCELLENCE Manage complex email infrastructure initiatives, including IP Pool strategy, allocation processes, and capacity planning to improve scalability, reliability, and customer onboarding timelines. Drive operational health across setup workflows by analyzing performance metrics, identifying bottlenecks, and implementing process improvements that increase efficiency and reduce time-to-value. Own and resolve high-scale technical escalations and complex customer setup challenges, serving as the ultimate subject matter expert to diagnose infrastructure anomalies, optimize deliverability, and advise internal and external stakeholders. Develop deep expertise in email best practices, industry standards, compliance requirements, and evolving technologies to guide operational decisions and customer outcomes. Partner closely with Email Deliverability, Product, Engineering, Sales and Success teams to influence roadmap priorities, operational strategies, and business initiatives. Design, create, and maintain scalable operational frameworks, including best practices, compliance guidelines, playbooks, and enablement materials to support growth into new markets, email providers, and CDN partnerships. Identify gaps in tooling, workflows, and processes; partner with internal teams to define requirements and drive improvements that increase automation and operational efficiency. Establish mechanisms for tracking operational issues, trends, and root causes to improve reliability and prevent recurring challenges. Provide strategic input into tooling enhancements, automation opportunities, and operational programs that improve customer onboarding, scalability, and team effectiveness. Mentor and support junior team members by sharing expertise, improving operational practices, and contributing to a culture of continuous improvement. WHO YOU ARE You learn quickly and thrive in complexity, with the ability to master sophisticated systems, understand interconnected workflows, and apply sound judgment when processes or requirements are ambiguous You have a high bar for quality and operational excellence, balancing speed with accuracy and consistently delivering reliable outcomes while identifying opportunities to improve the quality of the broader operation You are deeply empathetic and customer-centric, able to understand customer needs, anticipate pain points, and translate customer insights into operational and product improvements You are highly process-oriented and systems-minded, able to bring structure to ambiguous or chaotic environments by designing clear, scalable processes, establishing best practices, and identifying opportunities to eliminate unnecessary complexity You operate independently and with strong ownership, proactively identifying problems, setting priorities, making decisions, and driving work forward with limited direction while knowing when to bring in the right stakeholders You are an effective cross-functional partner and influencer, comfortable working with Services, Product, Engineering, Support, and other teams to build alignment, resolve complex problems, and drive outcomes without relying solely on formal authority You embrace automation and continuous improvement, actively looking for ways to reduce manual effort, improve consistency, leverage technology, and create operational leverage at scale You are motivated by building for scale, with a passion for helping Services teams evolve from manual, reactive processes toward efficient, scalable, and measurable operating models You communicate with clarity and influence, adapting your communication to technical & non-technical audiences and effectively aligning stakeholders around priorities, decisions, and outcomes You raise the bar for those around you, sharing knowledge, mentoring teammates, establishing best practices, and helping create a culture of ownership, continuous improvement, and operational excellence WHAT YOU HAVE 5–7+ years of experience in an operational, technical, or customer-facing role supporting a technical product, ideally within a SaaS, mobile, marketing automation, or email technology environment Demonstrated experience owning complex operational issues end-to-end, using sound judgment to navigate ambiguity, balance competing priorities, and deliver high-quality outcomes for customers Strong understanding of email systems and/or messaging infrastructure, with the ability to diagnose issues, understand technical concepts, and partner effectively with engineering, product, support, and other technical teams Exceptional communication and stakeholder management skills, with the ability to influence decisions, build alignment across teams, communicate effectively with both technical and non-technical audiences, and drive resolution on complex or high-impact issues Proven ability to identify operational gaps and drive meaningful improvements, including developing scalable processes, improving tooling and workflows, reducing recurring issues, and raising the quality and efficiency of operational execution Highly analytical and data-driven, with experience defining and monitoring meaningful metrics, using data to identify trends and root causes, and translating insights into clear actions that improve business and customer outcomes Strong problem-solving and decision-making skills, with a track record of independently navigating ambiguous problems, identifying root causes, evaluating tradeoffs, and determining appropriate solutions without requiring significant direction Hands-on and execution-oriented, while operating with a broader ownership mindset: able to manage day-to-day operational responsibilities while simultaneously identifying opportunities to improve the systems, processes, and customer experience around them Demonstrated leadership through influence, including mentoring or enabling teammates, establishing best practices, sharing knowledge, and raising the operational bar across the broader organization Strong sense of ownership and accountability, with the ability to set priorities, manage multiple workstreams, communicate risks proactively, and consistently deliver against measurable goals Bonus Points: Knowledge of the Braze ecosystem Knowledge of SparkPost, SendGrid, and/or Amazon Simple Email Services email systems Experience with other tools like FinancialForce, Tray.io, Looker, Slackbots, PagerDuty, etc WHAT WE OFFER Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location—find out more here. From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony. Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteer Week Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $76,000 and $120,000/year, with an expected On Target Earnings (OTE) between $87,000 and $124,000/year (including bonus or commission).Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process. Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI: To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com. Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page. Notice Regarding Automated Employment Decision Tool (NYC Local Law 144) Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here . Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.","2026-09-22T14:24:47-04:00",{"jsonldValid":15,"jsonld":27},{"id":99,"applyToken":100,"slug":101,"title":89,"companyname":90,"companylogo":27,"city":102,"country":102,"remote":15,"employmentType":103,"department":93,"content_html":104,"content_text":105,"years":21,"createdAt":81,"updatedAtISO":64,"postedAtISO":106,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":107},"6e145b99971925472e5eae5a082b6f8f5a9922a77a2ec3afa732f711c049ff58","fe12a6167817f3d2f863f9a8d2a53906eb0f19f9bbe476c2ccd0d3930fe4c367","email-operations-principal-at-braze-500719b33b","New York City",[17],"\u003Cp>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.\u003C/p>\n\u003Cp>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.\u003C/p>\n\u003Cp>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.\u003C/p>\n\u003Cp>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.\u003C/p>\n\u003Cp>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.\u003C/p>\u003Cp>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.\u003C/p>\n\n\u003Cp>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.\u003C/p>\n\n\u003Cp>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.\u003C/p>\n\n\u003Cp>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.\u003C/p>\n\n\u003Cp>\u003Cstrong>WHAT YOU WILL DO\u003C/strong>\u003C/p>\n\u003Cp> Email Operations is currently in a transition period of rebuilding and growth, which means you will have a direct hand in determining what the future of our team looks like. We are looking for a hands-on, highly motivated self-starter who is excited to help us lay the groundwork. This is a rare chance to be a foundational building block of our team, where your voice and work will actively shape our path forward\u003C/p>\n\n\u003Cp>Demand for Braze email services is rapidly increasing. Email is an established channel where there are different technical considerations than our SDK-based messaging channels, and there will be an opportunity for the analyst to learn the tools and processes, to successfully execute our email onboarding experience. You will collaborate with a diverse cast across GTM teams, Product, Sales, RevOps, Growth, Alliances, SMS Ops and our email partners. You’ll also be involved in other strategic initiatives critical to scaling our fast growing team. If you’re obsessed with problem solving, measuring success and surfacing opportunities through data, we want to meet you!\u003C/p>\n\n\u003Cp>\u003Cstrong>OPERATIONAL EXCELLENCE\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Manage complex email infrastructure initiatives, including IP Pool strategy, allocation processes, and capacity planning to improve scalability, reliability, and customer onboarding timelines.\u003C/li>\n\u003Cli>Drive operational health across setup workflows by analyzing performance metrics, identifying bottlenecks, and implementing process improvements that increase efficiency and reduce time-to-value.\u003C/li>\n\u003Cli>Own and resolve high-scale technical escalations and complex customer setup challenges, serving as the ultimate subject matter expert to diagnose infrastructure anomalies, optimize deliverability, and advise internal and external stakeholders.\u003C/li>\n\u003Cli>Develop deep expertise in email best practices, industry standards, compliance requirements, and evolving technologies to guide operational decisions and customer outcomes.\u003C/li>\n\u003Cli>Partner closely with Email Deliverability, Product, Engineering, Sales and Success teams to influence roadmap priorities, operational strategies, and business initiatives.\u003C/li>\n\u003Cli>Design, create, and maintain scalable operational frameworks, including best practices, compliance guidelines, playbooks, and enablement materials to support growth into new markets, email providers, and CDN partnerships.\u003C/li>\n\u003Cli>Identify gaps in tooling, workflows, and processes; partner with internal teams to define requirements and drive improvements that increase automation and operational efficiency.\u003C/li>\n\u003Cli>Establish mechanisms for tracking operational issues, trends, and root causes to improve reliability and prevent recurring challenges.\u003C/li>\n\u003Cli>Provide strategic input into tooling enhancements, automation opportunities, and operational programs that improve customer onboarding, scalability, and team effectiveness.\u003C/li>\n\u003Cli>Mentor and support junior team members by sharing expertise, improving operational practices, and contributing to a culture of continuous improvement.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>WHO YOU ARE\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>You learn quickly and thrive in complexity, with the ability to master sophisticated systems, understand interconnected workflows, and apply sound judgment when processes or requirements are ambiguous\u003C/li>\n\u003Cli>You have a high bar for quality and operational excellence, balancing speed with accuracy and consistently delivering reliable outcomes while identifying opportunities to improve the quality of the broader operation\u003C/li>\n\u003Cli>You are deeply empathetic and customer-centric, able to understand customer needs, anticipate pain points, and translate customer insights into operational and product improvements\u003C/li>\n\u003Cli>You are highly process-oriented and systems-minded, able to bring structure to ambiguous or chaotic environments by designing clear, scalable processes, establishing best practices, and identifying opportunities to eliminate unnecessary complexity\u003C/li>\n\u003Cli>You operate independently and with strong ownership, proactively identifying problems, setting priorities, making decisions, and driving work forward with limited direction while knowing when to bring in the right stakeholders\u003C/li>\n\u003Cli>You are an effective cross-functional partner and influencer, comfortable working with Services, Product, Engineering, Support, and other teams to build alignment, resolve complex problems, and drive outcomes without relying solely on formal authority\u003C/li>\n\u003Cli>You embrace automation and continuous improvement, actively looking for ways to reduce manual effort, improve consistency, leverage technology, and create operational leverage at scale\u003C/li>\n\u003Cli>You are motivated by building for scale, with a passion for helping Services teams evolve from manual, reactive processes toward efficient, scalable, and measurable operating models\u003C/li>\n\u003Cli>You communicate with clarity and influence, adapting your communication to technical & non-technical audiences and effectively aligning stakeholders around priorities, decisions, and outcomes\u003C/li>\n\u003Cli>You raise the bar for those around you, sharing knowledge, mentoring teammates, establishing best practices, and helping create a culture of ownership, continuous improvement, and operational excellence\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>WHAT YOU HAVE\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5–7+ years of experience in an operational, technical, or customer-facing role supporting a technical product, ideally within a SaaS, mobile, marketing automation, or email technology environment\u003C/li>\n\u003Cli>Demonstrated experience owning complex operational issues end-to-end, using sound judgment to navigate ambiguity, balance competing priorities, and deliver high-quality outcomes for customers\u003C/li>\n\u003Cli>Strong understanding of email systems and/or messaging infrastructure, with the ability to diagnose issues, understand technical concepts, and partner effectively with engineering, product, support, and other technical teams\u003C/li>\n\u003Cli>Exceptional communication and stakeholder management skills, with the ability to influence decisions, build alignment across teams, communicate effectively with both technical and non-technical audiences, and drive resolution on complex or high-impact issues\u003C/li>\n\u003Cli>Proven ability to identify operational gaps and drive meaningful improvements, including developing scalable processes, improving tooling and workflows, reducing recurring issues, and raising the quality and efficiency of operational execution\u003C/li>\n\u003Cli>Highly analytical and data-driven, with experience defining and monitoring meaningful metrics, using data to identify trends and root causes, and translating insights into clear actions that improve business and customer outcomes\u003C/li>\n\u003Cli>Strong problem-solving and decision-making skills, with a track record of independently navigating ambiguous problems, identifying root causes, evaluating tradeoffs, and determining appropriate solutions without requiring significant direction\u003C/li>\n\u003Cli>Hands-on and execution-oriented, while operating with a broader ownership mindset: able to manage day-to-day operational responsibilities while simultaneously identifying opportunities to improve the systems, processes, and customer experience around them\u003C/li>\n\u003Cli>Demonstrated leadership through influence, including mentoring or enabling teammates, establishing best practices, sharing knowledge, and raising the operational bar across the broader organization\u003C/li>\n\u003Cli>Strong sense of ownership and accountability, with the ability to set priorities, manage multiple workstreams, communicate risks proactively, and consistently deliver against measurable goals\u003C/li>\n\u003Cli>Bonus Points:\u003C/li>\n\n\u003Cli>Knowledge of the Braze ecosystem\u003C/li>\u003Cli>Knowledge of SparkPost, SendGrid, and/or Amazon Simple Email Services email systems\u003C/li>\u003Cli>Experience with other tools like FinancialForce, Tray.io, Looker, Slackbots, PagerDuty, etc\u003C/li>\u003C/ul>\n\n\u003Cp>\u003Cstrong>WHAT WE OFFER\u003C/strong>\u003C/p>\n\u003Cp>Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location—find out more here. From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.\u003C/p>\n\n\u003Cul>\n\u003Cli>Competitive compensation that may include equity\u003C/li>\n\u003Cli>Retirement and Employee Stock Purchase Plans\u003C/li>\n\u003Cli>Flexible paid time off\u003C/li>\n\u003Cli>Comprehensive benefit plans covering medical, dental, vision, life, and disability\u003C/li>\n\u003Cli>Family services that include fertility benefits and equal paid parental leave\u003C/li>\n\u003Cli>Professional development supported by formal career pathing, learning platforms, and tuition reimbursement\u003C/li>\n\u003Cli>Community engagement opportunities throughout the year, including an annual company wide Volunteer Week\u003C/li>\n\u003Cli>Employee Resource Groups that provide supportive communities within Braze\u003C/li>\n\u003Cli>Collaborative, transparent, and fun culture recognized as a Great Place to Work®\u003C/li>\n\u003C/ul>\n\u003Cp>For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $81,000 and $127,000/year, with an expected On Target Earnings (OTE) between $92,000 and $131,000/year (including bonus or commission).Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.\u003C/p>\n\u003Cp> #LI-Hybrid\u003C/p>\n\u003Cp>\u003Cstrong>WHAT WE OFFER\u003C/strong>\u003C/p>\n\u003Cp>\u003Cem>Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country \u003C/em>here\u003Cem>. More details on benefits plans will be provided if you receive an offer of employment.\u003C/em>\u003C/p>\n\u003Cp>From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:\u003C/p>\n\u003Cul>\n\u003Cli>Competitive compensation that may include equity\u003C/li>\n\u003Cli>Retirement and Employee Stock Purchase Plans\u003C/li>\n\u003Cli>Flexible paid time off\u003C/li>\n\u003Cli>Comprehensive benefit plans covering medical, dental, vision, life, and disability\u003C/li>\n\u003Cli>Family services that include fertility benefits and equal paid parental leave\u003C/li>\n\u003Cli>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend\u003C/li>\n\u003Cli>A curated in-office employee experience, designed to foster community, team connections, and innovation\u003C/li>\n\u003Cli>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching \u003C/li>\n\u003Cli>Employee Resource Groups that provide supportive communities within Braze\u003C/li>\n\u003Cli>Collaborative, transparent, and fun culture recognized as a Great Place to Work®\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>ABOUT BRAZE\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.\u003Cbr>\u003Cbr>The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.\u003Cbr>\u003Cbr>Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.\u003Cbr>\u003Cbr>The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.\u003C/p>\n\u003Cp>\u003Cstrong>BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER\u003C/strong>\u003C/p>\n\u003Cp>At Braze, we strive to create equitable growth and opportunities inside and outside the organization.\u003C/p>\n\u003Cp>Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you \u003Cem>you\u003C/em>.\u003C/p>\n\u003Cp>We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you\u003C/p>\n\u003Cp>\u003Cstrong>OUR AI-POWERED BRAZE RECRUITMENT PROCESS\u003C/strong>\u003C/p>\n\u003Cp>At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. \u003C/p>\n\u003Cp>This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.\u003C/p>\n\u003Cp>Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:\u003C/p>\n\u003Cul>\n\u003Cli>To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.\u003C/li>\n\u003Cli>To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com. \u003C/li>\n\u003C/ul>\n\u003Cp>Please contact us at talentdata.privacy@braze.com with any questions.\u003Cstrong> \u003C/strong>To find out more about our hiring process, check out this page.\u003C/p>\n\u003Cp>\u003Cstrong>Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)\u003C/strong>\u003C/p>\n\u003Cp>Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. \u003C/p>\n\u003Cp>To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here\u003Cem>.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Please see our\u003C/em> Candidate Privacy Policy\u003Cem> for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.\u003C/em>\u003C/p>","At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU WILL DO Email Operations is currently in a transition period of rebuilding and growth, which means you will have a direct hand in determining what the future of our team looks like. We are looking for a hands-on, highly motivated self-starter who is excited to help us lay the groundwork. This is a rare chance to be a foundational building block of our team, where your voice and work will actively shape our path forward Demand for Braze email services is rapidly increasing. Email is an established channel where there are different technical considerations than our SDK-based messaging channels, and there will be an opportunity for the analyst to learn the tools and processes, to successfully execute our email onboarding experience. You will collaborate with a diverse cast across GTM teams, Product, Sales, RevOps, Growth, Alliances, SMS Ops and our email partners. You’ll also be involved in other strategic initiatives critical to scaling our fast growing team. If you’re obsessed with problem solving, measuring success and surfacing opportunities through data, we want to meet you! OPERATIONAL EXCELLENCE Manage complex email infrastructure initiatives, including IP Pool strategy, allocation processes, and capacity planning to improve scalability, reliability, and customer onboarding timelines. Drive operational health across setup workflows by analyzing performance metrics, identifying bottlenecks, and implementing process improvements that increase efficiency and reduce time-to-value. Own and resolve high-scale technical escalations and complex customer setup challenges, serving as the ultimate subject matter expert to diagnose infrastructure anomalies, optimize deliverability, and advise internal and external stakeholders. Develop deep expertise in email best practices, industry standards, compliance requirements, and evolving technologies to guide operational decisions and customer outcomes. Partner closely with Email Deliverability, Product, Engineering, Sales and Success teams to influence roadmap priorities, operational strategies, and business initiatives. Design, create, and maintain scalable operational frameworks, including best practices, compliance guidelines, playbooks, and enablement materials to support growth into new markets, email providers, and CDN partnerships. Identify gaps in tooling, workflows, and processes; partner with internal teams to define requirements and drive improvements that increase automation and operational efficiency. Establish mechanisms for tracking operational issues, trends, and root causes to improve reliability and prevent recurring challenges. Provide strategic input into tooling enhancements, automation opportunities, and operational programs that improve customer onboarding, scalability, and team effectiveness. Mentor and support junior team members by sharing expertise, improving operational practices, and contributing to a culture of continuous improvement. WHO YOU ARE You learn quickly and thrive in complexity, with the ability to master sophisticated systems, understand interconnected workflows, and apply sound judgment when processes or requirements are ambiguous You have a high bar for quality and operational excellence, balancing speed with accuracy and consistently delivering reliable outcomes while identifying opportunities to improve the quality of the broader operation You are deeply empathetic and customer-centric, able to understand customer needs, anticipate pain points, and translate customer insights into operational and product improvements You are highly process-oriented and systems-minded, able to bring structure to ambiguous or chaotic environments by designing clear, scalable processes, establishing best practices, and identifying opportunities to eliminate unnecessary complexity You operate independently and with strong ownership, proactively identifying problems, setting priorities, making decisions, and driving work forward with limited direction while knowing when to bring in the right stakeholders You are an effective cross-functional partner and influencer, comfortable working with Services, Product, Engineering, Support, and other teams to build alignment, resolve complex problems, and drive outcomes without relying solely on formal authority You embrace automation and continuous improvement, actively looking for ways to reduce manual effort, improve consistency, leverage technology, and create operational leverage at scale You are motivated by building for scale, with a passion for helping Services teams evolve from manual, reactive processes toward efficient, scalable, and measurable operating models You communicate with clarity and influence, adapting your communication to technical & non-technical audiences and effectively aligning stakeholders around priorities, decisions, and outcomes You raise the bar for those around you, sharing knowledge, mentoring teammates, establishing best practices, and helping create a culture of ownership, continuous improvement, and operational excellence WHAT YOU HAVE 5–7+ years of experience in an operational, technical, or customer-facing role supporting a technical product, ideally within a SaaS, mobile, marketing automation, or email technology environment Demonstrated experience owning complex operational issues end-to-end, using sound judgment to navigate ambiguity, balance competing priorities, and deliver high-quality outcomes for customers Strong understanding of email systems and/or messaging infrastructure, with the ability to diagnose issues, understand technical concepts, and partner effectively with engineering, product, support, and other technical teams Exceptional communication and stakeholder management skills, with the ability to influence decisions, build alignment across teams, communicate effectively with both technical and non-technical audiences, and drive resolution on complex or high-impact issues Proven ability to identify operational gaps and drive meaningful improvements, including developing scalable processes, improving tooling and workflows, reducing recurring issues, and raising the quality and efficiency of operational execution Highly analytical and data-driven, with experience defining and monitoring meaningful metrics, using data to identify trends and root causes, and translating insights into clear actions that improve business and customer outcomes Strong problem-solving and decision-making skills, with a track record of independently navigating ambiguous problems, identifying root causes, evaluating tradeoffs, and determining appropriate solutions without requiring significant direction Hands-on and execution-oriented, while operating with a broader ownership mindset: able to manage day-to-day operational responsibilities while simultaneously identifying opportunities to improve the systems, processes, and customer experience around them Demonstrated leadership through influence, including mentoring or enabling teammates, establishing best practices, sharing knowledge, and raising the operational bar across the broader organization Strong sense of ownership and accountability, with the ability to set priorities, manage multiple workstreams, communicate risks proactively, and consistently deliver against measurable goals Bonus Points: Knowledge of the Braze ecosystem Knowledge of SparkPost, SendGrid, and/or Amazon Simple Email Services email systems Experience with other tools like FinancialForce, Tray.io, Looker, Slackbots, PagerDuty, etc WHAT WE OFFER Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location—find out more here. From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony. Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteer Week Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $81,000 and $127,000/year, with an expected On Target Earnings (OTE) between $92,000 and $131,000/year (including bonus or commission).Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process. Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI: To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com. Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page. Notice Regarding Automated Employment Decision Tool (NYC Local Law 144) Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here . Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.","2026-09-22T14:24:34-04:00",{"jsonldValid":15,"jsonld":27},{"id":109,"applyToken":110,"slug":111,"title":89,"companyname":90,"companylogo":27,"city":112,"country":14,"remote":15,"employmentType":113,"department":93,"content_html":114,"content_text":115,"years":21,"createdAt":81,"updatedAtISO":64,"postedAtISO":116,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":117},"2aa4566818eb9b16ec5a25599780db441831b38812568acc8aabc09110914053","f2957c2dd2cd3a638d8bc54a358f3c21a2a0b70de2e5b91e6e056d12a302b848","email-operations-principal-at-braze-8b0ecaddcd","Austin",[17],"\u003Cp>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.\u003C/p>\n\u003Cp>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.\u003C/p>\n\u003Cp>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.\u003C/p>\n\u003Cp>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.\u003C/p>\n\u003Cp>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.\u003C/p>\u003Cp>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.\u003C/p>\n\n\u003Cp>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.\u003C/p>\n\n\u003Cp>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.\u003C/p>\n\n\u003Cp>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.\u003C/p>\n\n\u003Cp>\u003Cstrong>WHAT YOU WILL DO\u003C/strong>\u003C/p>\n\u003Cp> Email Operations is currently in a transition period of rebuilding and growth, which means you will have a direct hand in determining what the future of our team looks like. We are looking for a hands-on, highly motivated self-starter who is excited to help us lay the groundwork. This is a rare chance to be a foundational building block of our team, where your voice and work will actively shape our path forward\u003C/p>\n\n\u003Cp>Demand for Braze email services is rapidly increasing. Email is an established channel where there are different technical considerations than our SDK-based messaging channels, and there will be an opportunity for the analyst to learn the tools and processes, to successfully execute our email onboarding experience. You will collaborate with a diverse cast across GTM teams, Product, Sales, RevOps, Growth, Alliances, SMS Ops and our email partners. You’ll also be involved in other strategic initiatives critical to scaling our fast growing team. If you’re obsessed with problem solving, measuring success and surfacing opportunities through data, we want to meet you!\u003C/p>\n\n\u003Cp>\u003Cstrong>OPERATIONAL EXCELLENCE\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Manage complex email infrastructure initiatives, including IP Pool strategy, allocation processes, and capacity planning to improve scalability, reliability, and customer onboarding timelines.\u003C/li>\n\u003Cli>Drive operational health across setup workflows by analyzing performance metrics, identifying bottlenecks, and implementing process improvements that increase efficiency and reduce time-to-value.\u003C/li>\n\u003Cli>Own and resolve high-scale technical escalations and complex customer setup challenges, serving as the ultimate subject matter expert to diagnose infrastructure anomalies, optimize deliverability, and advise internal and external stakeholders.\u003C/li>\n\u003Cli>Develop deep expertise in email best practices, industry standards, compliance requirements, and evolving technologies to guide operational decisions and customer outcomes.\u003C/li>\n\u003Cli>Partner closely with Email Deliverability, Product, Engineering, Sales and Success teams to influence roadmap priorities, operational strategies, and business initiatives.\u003C/li>\n\u003Cli>Design, create, and maintain scalable operational frameworks, including best practices, compliance guidelines, playbooks, and enablement materials to support growth into new markets, email providers, and CDN partnerships.\u003C/li>\n\u003Cli>Identify gaps in tooling, workflows, and processes; partner with internal teams to define requirements and drive improvements that increase automation and operational efficiency.\u003C/li>\n\u003Cli>Establish mechanisms for tracking operational issues, trends, and root causes to improve reliability and prevent recurring challenges.\u003C/li>\n\u003Cli>Provide strategic input into tooling enhancements, automation opportunities, and operational programs that improve customer onboarding, scalability, and team effectiveness.\u003C/li>\n\u003Cli>Mentor and support junior team members by sharing expertise, improving operational practices, and contributing to a culture of continuous improvement.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>WHO YOU ARE\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>You learn quickly and thrive in complexity, with the ability to master sophisticated systems, understand interconnected workflows, and apply sound judgment when processes or requirements are ambiguous\u003C/li>\n\u003Cli>You have a high bar for quality and operational excellence, balancing speed with accuracy and consistently delivering reliable outcomes while identifying opportunities to improve the quality of the broader operation\u003C/li>\n\u003Cli>You are deeply empathetic and customer-centric, able to understand customer needs, anticipate pain points, and translate customer insights into operational and product improvements\u003C/li>\n\u003Cli>You are highly process-oriented and systems-minded, able to bring structure to ambiguous or chaotic environments by designing clear, scalable processes, establishing best practices, and identifying opportunities to eliminate unnecessary complexity\u003C/li>\n\u003Cli>You operate independently and with strong ownership, proactively identifying problems, setting priorities, making decisions, and driving work forward with limited direction while knowing when to bring in the right stakeholders\u003C/li>\n\u003Cli>You are an effective cross-functional partner and influencer, comfortable working with Services, Product, Engineering, Support, and other teams to build alignment, resolve complex problems, and drive outcomes without relying solely on formal authority\u003C/li>\n\u003Cli>You embrace automation and continuous improvement, actively looking for ways to reduce manual effort, improve consistency, leverage technology, and create operational leverage at scale\u003C/li>\n\u003Cli>You are motivated by building for scale, with a passion for helping Services teams evolve from manual, reactive processes toward efficient, scalable, and measurable operating models\u003C/li>\n\u003Cli>You communicate with clarity and influence, adapting your communication to technical & non-technical audiences and effectively aligning stakeholders around priorities, decisions, and outcomes\u003C/li>\n\u003Cli>You raise the bar for those around you, sharing knowledge, mentoring teammates, establishing best practices, and helping create a culture of ownership, continuous improvement, and operational excellence\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>WHAT YOU HAVE\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5–7+ years of experience in an operational, technical, or customer-facing role supporting a technical product, ideally within a SaaS, mobile, marketing automation, or email technology environment\u003C/li>\n\u003Cli>Demonstrated experience owning complex operational issues end-to-end, using sound judgment to navigate ambiguity, balance competing priorities, and deliver high-quality outcomes for customers\u003C/li>\n\u003Cli>Strong understanding of email systems and/or messaging infrastructure, with the ability to diagnose issues, understand technical concepts, and partner effectively with engineering, product, support, and other technical teams\u003C/li>\n\u003Cli>Exceptional communication and stakeholder management skills, with the ability to influence decisions, build alignment across teams, communicate effectively with both technical and non-technical audiences, and drive resolution on complex or high-impact issues\u003C/li>\n\u003Cli>Proven ability to identify operational gaps and drive meaningful improvements, including developing scalable processes, improving tooling and workflows, reducing recurring issues, and raising the quality and efficiency of operational execution\u003C/li>\n\u003Cli>Highly analytical and data-driven, with experience defining and monitoring meaningful metrics, using data to identify trends and root causes, and translating insights into clear actions that improve business and customer outcomes\u003C/li>\n\u003Cli>Strong problem-solving and decision-making skills, with a track record of independently navigating ambiguous problems, identifying root causes, evaluating tradeoffs, and determining appropriate solutions without requiring significant direction\u003C/li>\n\u003Cli>Hands-on and execution-oriented, while operating with a broader ownership mindset: able to manage day-to-day operational responsibilities while simultaneously identifying opportunities to improve the systems, processes, and customer experience around them\u003C/li>\n\u003Cli>Demonstrated leadership through influence, including mentoring or enabling teammates, establishing best practices, sharing knowledge, and raising the operational bar across the broader organization\u003C/li>\n\u003Cli>Strong sense of ownership and accountability, with the ability to set priorities, manage multiple workstreams, communicate risks proactively, and consistently deliver against measurable goals\u003C/li>\n\u003Cli>Bonus Points:\u003C/li>\n\n\u003Cli>Knowledge of the Braze ecosystem\u003C/li>\u003Cli>Knowledge of SparkPost, SendGrid, and/or Amazon Simple Email Services email systems\u003C/li>\u003Cli>Experience with other tools like FinancialForce, Tray.io, Looker, Slackbots, PagerDuty, etc\u003C/li>\u003C/ul>\n\n\u003Cp>\u003Cstrong>WHAT WE OFFER\u003C/strong>\u003C/p>\n\u003Cp>Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location—find out more here. From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.\u003C/p>\n\n\u003Cul>\n\u003Cli>Competitive compensation that may include equity\u003C/li>\n\u003Cli>Retirement and Employee Stock Purchase Plans\u003C/li>\n\u003Cli>Flexible paid time off\u003C/li>\n\u003Cli>Comprehensive benefit plans covering medical, dental, vision, life, and disability\u003C/li>\n\u003Cli>Family services that include fertility benefits and equal paid parental leave\u003C/li>\n\u003Cli>Professional development supported by formal career pathing, learning platforms, and tuition reimbursement\u003C/li>\n\u003Cli>Community engagement opportunities throughout the year, including an annual company wide Volunteer Week\u003C/li>\n\u003Cli>Employee Resource Groups that provide supportive communities within Braze\u003C/li>\n\u003Cli>Collaborative, transparent, and fun culture recognized as a Great Place to Work®\u003C/li>\n\u003C/ul>\n\u003Cp>For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $73,000 and $114,000/year, with an expected On Target Earnings (OTE) between $83,000 and $119,000/year (including bonus or commission).Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.\u003C/p>\n\u003Cp> #LI-Hybrid\u003C/p>\n\u003Cp>\u003Cstrong>WHAT WE OFFER\u003C/strong>\u003C/p>\n\u003Cp>\u003Cem>Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country \u003C/em>here\u003Cem>. More details on benefits plans will be provided if you receive an offer of employment.\u003C/em>\u003C/p>\n\u003Cp>From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:\u003C/p>\n\u003Cul>\n\u003Cli>Competitive compensation that may include equity\u003C/li>\n\u003Cli>Retirement and Employee Stock Purchase Plans\u003C/li>\n\u003Cli>Flexible paid time off\u003C/li>\n\u003Cli>Comprehensive benefit plans covering medical, dental, vision, life, and disability\u003C/li>\n\u003Cli>Family services that include fertility benefits and equal paid parental leave\u003C/li>\n\u003Cli>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend\u003C/li>\n\u003Cli>A curated in-office employee experience, designed to foster community, team connections, and innovation\u003C/li>\n\u003Cli>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching \u003C/li>\n\u003Cli>Employee Resource Groups that provide supportive communities within Braze\u003C/li>\n\u003Cli>Collaborative, transparent, and fun culture recognized as a Great Place to Work®\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>ABOUT BRAZE\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.\u003Cbr>\u003Cbr>The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.\u003Cbr>\u003Cbr>Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.\u003Cbr>\u003Cbr>The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.\u003C/p>\n\u003Cp>\u003Cstrong>BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER\u003C/strong>\u003C/p>\n\u003Cp>At Braze, we strive to create equitable growth and opportunities inside and outside the organization.\u003C/p>\n\u003Cp>Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you \u003Cem>you\u003C/em>.\u003C/p>\n\u003Cp>We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you\u003C/p>\n\u003Cp>\u003Cstrong>OUR AI-POWERED BRAZE RECRUITMENT PROCESS\u003C/strong>\u003C/p>\n\u003Cp>At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. \u003C/p>\n\u003Cp>This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.\u003C/p>\n\u003Cp>Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:\u003C/p>\n\u003Cul>\n\u003Cli>To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.\u003C/li>\n\u003Cli>To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com. \u003C/li>\n\u003C/ul>\n\u003Cp>Please contact us at talentdata.privacy@braze.com with any questions.\u003Cstrong> \u003C/strong>To find out more about our hiring process, check out this page.\u003C/p>\n\u003Cp>\u003Cstrong>Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)\u003C/strong>\u003C/p>\n\u003Cp>Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. \u003C/p>\n\u003Cp>To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here\u003Cem>.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Please see our\u003C/em> Candidate Privacy Policy\u003Cem> for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.\u003C/em>\u003C/p>","At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU WILL DO Email Operations is currently in a transition period of rebuilding and growth, which means you will have a direct hand in determining what the future of our team looks like. We are looking for a hands-on, highly motivated self-starter who is excited to help us lay the groundwork. This is a rare chance to be a foundational building block of our team, where your voice and work will actively shape our path forward Demand for Braze email services is rapidly increasing. Email is an established channel where there are different technical considerations than our SDK-based messaging channels, and there will be an opportunity for the analyst to learn the tools and processes, to successfully execute our email onboarding experience. You will collaborate with a diverse cast across GTM teams, Product, Sales, RevOps, Growth, Alliances, SMS Ops and our email partners. You’ll also be involved in other strategic initiatives critical to scaling our fast growing team. If you’re obsessed with problem solving, measuring success and surfacing opportunities through data, we want to meet you! OPERATIONAL EXCELLENCE Manage complex email infrastructure initiatives, including IP Pool strategy, allocation processes, and capacity planning to improve scalability, reliability, and customer onboarding timelines. Drive operational health across setup workflows by analyzing performance metrics, identifying bottlenecks, and implementing process improvements that increase efficiency and reduce time-to-value. Own and resolve high-scale technical escalations and complex customer setup challenges, serving as the ultimate subject matter expert to diagnose infrastructure anomalies, optimize deliverability, and advise internal and external stakeholders. Develop deep expertise in email best practices, industry standards, compliance requirements, and evolving technologies to guide operational decisions and customer outcomes. Partner closely with Email Deliverability, Product, Engineering, Sales and Success teams to influence roadmap priorities, operational strategies, and business initiatives. Design, create, and maintain scalable operational frameworks, including best practices, compliance guidelines, playbooks, and enablement materials to support growth into new markets, email providers, and CDN partnerships. Identify gaps in tooling, workflows, and processes; partner with internal teams to define requirements and drive improvements that increase automation and operational efficiency. Establish mechanisms for tracking operational issues, trends, and root causes to improve reliability and prevent recurring challenges. Provide strategic input into tooling enhancements, automation opportunities, and operational programs that improve customer onboarding, scalability, and team effectiveness. Mentor and support junior team members by sharing expertise, improving operational practices, and contributing to a culture of continuous improvement. WHO YOU ARE You learn quickly and thrive in complexity, with the ability to master sophisticated systems, understand interconnected workflows, and apply sound judgment when processes or requirements are ambiguous You have a high bar for quality and operational excellence, balancing speed with accuracy and consistently delivering reliable outcomes while identifying opportunities to improve the quality of the broader operation You are deeply empathetic and customer-centric, able to understand customer needs, anticipate pain points, and translate customer insights into operational and product improvements You are highly process-oriented and systems-minded, able to bring structure to ambiguous or chaotic environments by designing clear, scalable processes, establishing best practices, and identifying opportunities to eliminate unnecessary complexity You operate independently and with strong ownership, proactively identifying problems, setting priorities, making decisions, and driving work forward with limited direction while knowing when to bring in the right stakeholders You are an effective cross-functional partner and influencer, comfortable working with Services, Product, Engineering, Support, and other teams to build alignment, resolve complex problems, and drive outcomes without relying solely on formal authority You embrace automation and continuous improvement, actively looking for ways to reduce manual effort, improve consistency, leverage technology, and create operational leverage at scale You are motivated by building for scale, with a passion for helping Services teams evolve from manual, reactive processes toward efficient, scalable, and measurable operating models You communicate with clarity and influence, adapting your communication to technical & non-technical audiences and effectively aligning stakeholders around priorities, decisions, and outcomes You raise the bar for those around you, sharing knowledge, mentoring teammates, establishing best practices, and helping create a culture of ownership, continuous improvement, and operational excellence WHAT YOU HAVE 5–7+ years of experience in an operational, technical, or customer-facing role supporting a technical product, ideally within a SaaS, mobile, marketing automation, or email technology environment Demonstrated experience owning complex operational issues end-to-end, using sound judgment to navigate ambiguity, balance competing priorities, and deliver high-quality outcomes for customers Strong understanding of email systems and/or messaging infrastructure, with the ability to diagnose issues, understand technical concepts, and partner effectively with engineering, product, support, and other technical teams Exceptional communication and stakeholder management skills, with the ability to influence decisions, build alignment across teams, communicate effectively with both technical and non-technical audiences, and drive resolution on complex or high-impact issues Proven ability to identify operational gaps and drive meaningful improvements, including developing scalable processes, improving tooling and workflows, reducing recurring issues, and raising the quality and efficiency of operational execution Highly analytical and data-driven, with experience defining and monitoring meaningful metrics, using data to identify trends and root causes, and translating insights into clear actions that improve business and customer outcomes Strong problem-solving and decision-making skills, with a track record of independently navigating ambiguous problems, identifying root causes, evaluating tradeoffs, and determining appropriate solutions without requiring significant direction Hands-on and execution-oriented, while operating with a broader ownership mindset: able to manage day-to-day operational responsibilities while simultaneously identifying opportunities to improve the systems, processes, and customer experience around them Demonstrated leadership through influence, including mentoring or enabling teammates, establishing best practices, sharing knowledge, and raising the operational bar across the broader organization Strong sense of ownership and accountability, with the ability to set priorities, manage multiple workstreams, communicate risks proactively, and consistently deliver against measurable goals Bonus Points: Knowledge of the Braze ecosystem Knowledge of SparkPost, SendGrid, and/or Amazon Simple Email Services email systems Experience with other tools like FinancialForce, Tray.io, Looker, Slackbots, PagerDuty, etc WHAT WE OFFER Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location—find out more here. From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony. Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteer Week Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $73,000 and $114,000/year, with an expected On Target Earnings (OTE) between $83,000 and $119,000/year (including bonus or commission).Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process. Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI: To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com. Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page. Notice Regarding Automated Employment Decision Tool (NYC Local Law 144) Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here . Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.","2026-09-22T14:24:56-04:00",{"jsonldValid":15,"jsonld":27},1790152960632]