[{"data":1,"prerenderedAt":117},["ShallowReactive",2],{"$fU55NuKauTdRaKwzisogOfE8nU3QWLvLmwo-DYWPVWOE":3,"$fuSdFRskVV-Bn1iEbBkZnPJmyx7nFJfrUWuHTKF1GfAw":28},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":14,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":13,"salaryMin":23,"salaryMax":24,"currency":25,"schema":26},"e56d81f9c74a2f25aa6e2ea7558c43fd7258d14b947edfb9d314ed9e6606c965","marketing-lead-at-first-american-8ac122f08c","Marketing Lead","First American","https://logo.clearbit.com/firstam.com","Financial Services","USA","United States",false,[15],"Full-time","Other","\u003Ch1>\u003Cu>\u003Cb>Who We Are\u003C/b>\u003C/u>\u003C/h1>Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.\u003Ch1>\u003Cu>\u003Cb>What We Do\u003C/b>\u003C/u>\u003C/h1>First American is looking for a Marketing Lead to join the Strategic Tech Division on the Endpoint team and lead the day-to-day execution of our feature release strategy—in support of the rollout of our proprietary title and settlement workspace to an internal audience of escrow professionals. The ideal candidate for this role is a marketing generalist with strong writing skills who is looking to expand their marketing expertise in a dynamic, fast-paced environment. You’ll come to First American with deep experience in writing creative briefs and project management, and have the opportunity to own and manage initiatives from start to finish. \u003Cbr>\u003Cbr>*We are open to remote candidates for this role\u003Cp>\u003Cb>Reporting to the Manager, Marketing—your responsibilities will include:\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Executing and guiding the future of our feature launch strategy—fielding the right inputs, leading copy development, working cross-functionally with product and training teams in the creation of supporting assets, managing email communications and ensuring\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>appropriate reviews\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>throughout.\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Contributing to other marketing initiatives if/as needed —helping with the\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>the\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>creation of marketing assets, writing creative briefs for designers, and project managing design timelines and review processes\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Regularly reporting on the performance of marketing campaigns\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>You’ll\u003Cspan> \u003C/span>come to our team with:\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>4+ years of marketing experience, preferably in product marketing or with a tech focus, looking for the next step up in your career\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Strong writing skills, and an ability to communicate complex, technical concepts in inspiring ways to a variety of audiences\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>An ability to execute projects flawlessly while keeping the bigger picture in mind\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience proactively and positively collaborating with cross-functional stakeholders\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>An interest in the real-estate industry (prior experience helpful but not\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>essential\u003C/span>\u003Cspan>)\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>A love for developing and executing email marketing and campaigns\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience with common marketing platforms, such as\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>HubSpot\u003C/span> \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>A desire to deepen your strategic skillset in a fast\u003C/span>\u003Cspan>-paced,\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cspan>highly complex\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>marketing environment\u003C/span> \u003C/p>\u003C/li>\u003C/ul>Pay Range: $85,000.00 - $113,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.\u003Cp>\u003Cb>** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **\u003C/b>\u003C/p>\u003Cp>First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).\u003C/p>\u003Cp>First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.\u003C/p>\u003Ch1>\u003Cb>\u003Cu>What We Offer\u003C/u>\u003C/b>\u003C/h1>By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.","Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoFirst American is looking for a Marketing Lead to join the Strategic Tech Division on the Endpoint team and lead the day-to-day execution of our feature release strategy—in support of the rollout of our proprietary title and settlement workspace to an internal audience of escrow professionals. The ideal candidate for this role is a marketing generalist with strong writing skills who is looking to expand their marketing expertise in a dynamic, fast-paced environment. You’ll come to First American with deep experience in writing creative briefs and project management, and have the opportunity to own and manage initiatives from start to finish. *We are open to remote candidates for this roleReporting to the Manager, Marketing—your responsibilities will include: Executing and guiding the future of our feature launch strategy—fielding the right inputs, leading copy development, working cross-functionally with product and training teams in the creation of supporting assets, managing email communications and ensuring appropriate reviews throughout. Contributing to other marketing initiatives if/as needed —helping with the the creation of marketing assets, writing creative briefs for designers, and project managing design timelines and review processes Regularly reporting on the performance of marketing campaigns You’ll come to our team with: 4+ years of marketing experience, preferably in product marketing or with a tech focus, looking for the next step up in your career Strong writing skills, and an ability to communicate complex, technical concepts in inspiring ways to a variety of audiences An ability to execute projects flawlessly while keeping the bigger picture in mind Experience proactively and positively collaborating with cross-functional stakeholders An interest in the real-estate industry (prior experience helpful but not essential) A love for developing and executing email marketing and campaigns Experience with common marketing platforms, such as HubSpot A desire to deepen your strategic skillset in a fast-paced, highly complex marketing environment Pay Range: $85,000.00 - $113,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.",0,1782358012000,"2026-06-25 05:27:27","2026-06-25T03:27:27.000Z",85000,113300,"USD",{"jsonldValid":13,"jsonld":27},"",{"jobs":29},[30,45,64,73,83,100],{"id":31,"slug":32,"title":33,"companyname":34,"companylogo":35,"companyTagline":36,"companyIndustry":37,"city":38,"country":12,"remote":13,"employmentType":39,"department":40,"content_html":41,"content_text":42,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":43,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":25,"schema":44},"44971e94c91c8cfb2f38abff6c745036bfc0c0f505f86ffce493805e4c6f8be6","manager-of-sales-at-steer-8e92a1f21b","Manager of Sales","Steer","https://logo.clearbit.com/steercrm.com","Everything shop owners need to grow & build lasting relationships—a best-in-class scheduler and CRM—all in one platform.","Software Development","Waltham",[15],"Sales","\u003Cp>Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u003C/p>\n\u003Cp>Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. \u003Cbr>\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>About The Role\u003C/strong>\u003C/p>\n\u003Cp>Steer is building one of the fastest-growing GTM engines in automotive SaaS, and we’re looking for a Manager of Sales to lead from the front. This is a high-impact leadership role sitting at the intersection of pipeline generation and revenue conversion — you’ll own both the BDR and AE motion, or come in strong on one side with a genuine hunger to master both.\u003C/p>\n\u003Cp>This is a hands-on job. You’ll be listening to calls, coaching in real time, running blitzes, and building a team that wants to get better every day. You know the math of sales, you coach off data, and you’re interested in how AI tools can make your reps sharper and faster.\u003C/p>\n\u003Cp>We measure success three ways: rooftops added, MRR grown, and the success of your reps.\u003C/p>\n\n\u003Cp>\u003Cstrong>This role is hybrid, 3 days per week in our Waltham, MA office, and reports to our Head of Sales.\u003C/strong>\u003C/p>\n\n\u003Cp>\u003Cstrong>You Will:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Lead & Develop the Team:\u003C/strong> Hire, onboard, and develop strong BDR and AE talent. Build a culture of accountability, learning, and high performance. Track rep progression and create clear paths from BDR to AE.\u003C/li>\n\u003Cli>\u003Cstrong>Coach With Data:\u003C/strong> Use activity metrics, conversion rates, connect rates, and pipeline data to pinpoint where each rep needs to improve. Run daily and weekly call reviews, role-plays, and live coaching sessions.\u003C/li>\n\u003Cli>\u003Cstrong>Own the Full Funnel:\u003C/strong> Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes.\u003C/li>\n\u003Cli>\u003Cstrong>Build & Maintain the Playbook:\u003C/strong> Working with Sales Enablement, create and keep updating the Sales Playbook covering prospecting, cold calling, objection handling, and closing in our vertical.\u003C/li>\n\u003Cli>\u003Cstrong>Use AI Tools:\u003C/strong> Bring AI into your team’s workflow where it helps, whether that’s call intelligence, outreach personalization, pipeline forecasting, or rep coaching.\u003C/li>\n\u003Cli>\u003Cstrong>Operate Strategically:\u003C/strong> Work with Marketing, RevOps, and Sales Leadership to align the team with company priorities. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>You Have:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Must Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>3–5+ years in B2B SaaS sales, with at least 2+ years in a sales management role\u003C/li>\n\u003Cli>Experience managing BDRs, AEs, or both, or strong experience on one side and readiness to own the full funnel\u003C/li>\n\u003Cli>A player-coach mentality. You lead by example and will pick up the phone to show a rep how it’s done\u003C/li>\n\u003Cli>A data-driven coaching approach. You know your conversion rates, activity benchmarks, and where each rep is winning or losing\u003C/li>\n\u003Cli>Strong communication. You give direct feedback with empathy and explain complex strategies clearly\u003C/li>\n\u003Cli>Comfort with ambiguity. You build process where none exists and don’t wait to be told what to do next\u003C/li>\n\u003Cli>Familiarity with or interest in bringing AI tools into sales workflows\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience in automotive, SMB, or blue-collar verticals\u003C/li>\n\u003Cli>Track record of promoting BDRs into closing roles\u003C/li>\n\u003Cli>Experience with high-velocity, short-cycle sales motions (2–3 day deal cycles)\u003C/li>\n\u003Cli>Familiarity with HubSpot and Nooks\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Interview Process\u003C/strong>\u003C/p>\n\u003Col>\n\u003Cli>\u003Cstrong>Initial Screen (Lead Recruiter\u003C/strong>) - 30 min\u003C/li>\n\u003Cli>\u003Cstrong>Hiring Manager Interview (Sales Manager)\u003C/strong> - 45 min\u003C/li>\n\u003Cli>\u003Cstrong>Presentation (Sales Manager, CRO)\u003C/strong> - 60 min\u003C/li>\n\u003Cli>\u003Cstrong>Direct Report Interview (Team Lead)\u003C/strong> - 15 min\u003C/li>\n\u003Cli>\u003Cstrong>Career Journey/Problem Solving Exercise (Head of People) \u003C/strong>- 60 min\u003C/li>\n\u003Cli>\u003Cstrong>Reference Checks\u003C/strong>\u003C/li>\n\u003C/ol>\n\u003Cp>\u003Cem>*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>We Offer\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Medical, Dental and Vision insurance within 30 days\u003C/li>\n\u003Cli>100% employer-paid medical insurance\u003C/li>\n\u003Cli>Equity package\u003C/li>\n\u003Cli>Flexible PTO with 15 days minimum\u003C/li>\n\u003Cli>Generous Parental Leave\u003C/li>\n\u003Cli>FSA and HSA options\u003C/li>\n\u003Cli>401(k)\u003C/li>\n\u003Cli>Learning Stipend\u003C/li>\n\u003Cli>WFH Equipment\u003C/li>\n\u003Cli>Chance to work with the latest technology\u003C/li>\n\u003Cli>A collaborative, high ownership culture\u003C/li>\n\u003Cli>Opportunities for development and career growth\u003C/li>\n\u003C/ul>\n\n\n\u003Cp>\u003Cstrong>Why Join Steer?\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \u003C/p>\n\u003Cp>Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u003C/p>\n\u003Cp>Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cbr>\u003Cbr>We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u003C/p>\n\u003Cp>Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.\u003Cbr>\u003Cbr>\u003C/p>","Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\nSteer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About The Role\nSteer is building one of the fastest-growing GTM engines in automotive SaaS, and we’re looking for a Manager of Sales to lead from the front. This is a high-impact leadership role sitting at the intersection of pipeline generation and revenue conversion — you’ll own both the BDR and AE motion, or come in strong on one side with a genuine hunger to master both.\nThis is a hands-on job. You’ll be listening to calls, coaching in real time, running blitzes, and building a team that wants to get better every day. You know the math of sales, you coach off data, and you’re interested in how AI tools can make your reps sharper and faster.\nWe measure success three ways: rooftops added, MRR grown, and the success of your reps.\n\nThis role is hybrid, 3 days per week in our Waltham, MA office, and reports to our Head of Sales.\n\nYou Will:\n\nLead & Develop the Team: Hire, onboard, and develop strong BDR and AE talent. Build a culture of accountability, learning, and high performance. Track rep progression and create clear paths from BDR to AE.\nCoach With Data: Use activity metrics, conversion rates, connect rates, and pipeline data to pinpoint where each rep needs to improve. Run daily and weekly call reviews, role-plays, and live coaching sessions.\nOwn the Full Funnel: Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes.\nBuild & Maintain the Playbook: Working with Sales Enablement, create and keep updating the Sales Playbook covering prospecting, cold calling, objection handling, and closing in our vertical.\nUse AI Tools: Bring AI into your team’s workflow where it helps, whether that’s call intelligence, outreach personalization, pipeline forecasting, or rep coaching.\nOperate Strategically: Work with Marketing, RevOps, and Sales Leadership to align the team with company priorities. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets.\n\n\nYou Have:\nMust Have\n\n3–5+ years in B2B SaaS sales, with at least 2+ years in a sales management role\nExperience managing BDRs, AEs, or both, or strong experience on one side and readiness to own the full funnel\nA player-coach mentality. You lead by example and will pick up the phone to show a rep how it’s done\nA data-driven coaching approach. You know your conversion rates, activity benchmarks, and where each rep is winning or losing\nStrong communication. You give direct feedback with empathy and explain complex strategies clearly\nComfort with ambiguity. You build process where none exists and don’t wait to be told what to do next\nFamiliarity with or interest in bringing AI tools into sales workflows\n\nNice to Have\n\nExperience in automotive, SMB, or blue-collar verticals\nTrack record of promoting BDRs into closing roles\nExperience with high-velocity, short-cycle sales motions (2–3 day deal cycles)\nFamiliarity with HubSpot and Nooks\n\n\nInterview Process\n\nInitial Screen (Lead Recruiter) - 30 min\nHiring Manager Interview (Sales Manager) - 45 min\nPresentation (Sales Manager, CRO) - 60 min\nDirect Report Interview (Team Lead) - 15 min\nCareer Journey/Problem Solving Exercise (Head of People) - 60 min\nReference Checks\n\n*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.\n\nWe Offer\n\nMedical, Dental and Vision insurance within 30 days\n100% employer-paid medical insurance\nEquity package\nFlexible PTO with 15 days minimum\nGenerous Parental Leave\nFSA and HSA options\n401(k)\nLearning Stipend\nWFH Equipment\nChance to work with the latest technology\nA collaborative, high ownership culture\nOpportunities for development and career growth\n\n\n\nWhy Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \nHere, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\nJoin Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\nOur hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.","2026-06-17T13:41:59.000Z",{"jsonldValid":13,"jsonld":27},{"id":46,"slug":47,"title":48,"companyname":49,"companylogo":50,"companyTagline":51,"companyIndustry":52,"city":53,"country":12,"remote":54,"employmentType":55,"department":56,"content_html":57,"content_text":58,"years":19,"createdAt":20,"updatedAtISO":59,"postedAtISO":60,"hasSalary":13,"salaryMin":61,"salaryMax":62,"currency":25,"schema":63},"29c991479727e88fdaaf0311ca8103c09484895a2499a4893e5bd59b84bc60c6","onboarding-specialist-remote-at-ezcater-48630f739c","Onboarding Specialist (Remote)","ezCater","https://logo.clearbit.com/bit.ly","ezCater is the world’s largest online marketplace for business catering.","Internet Publishing","Boston",true,[15],"Customer Success","\u003Cp>ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.\u003C/p>\u003Cp>Our 125k+ restaurants partners all began their journey at ezCater with a first impression, and our Onboarding Specialists make up the team responsible for creating that first impression today. When restaurants seek to join our platform, our Onboarding Specialists evaluate them and bring their account parameters to life using a mixture of technology, transcription, and human connection. Each restaurant partner’s individual account setup requires an incredible amount of detail, quality, and consistency in order to enable the restaurant to go live and fulfill orders successfully.\u003C/p>\n\u003Cp>And what does the actual onboarding process look like? Our Onboarding team is responsible for upholding our onboarding requirements and qualifying the inbound restaurants that are interested in joining our platform. From there, they process the restaurant addition through our Guided Onboarding tool and direct phone & email communication with the restaurant. The Onboarding team is also responsible for building out the restaurant’s profile in our homegrown system, reviewing the work of our account automation tools, communicating cross-functionally with relevant stakeholders, and working within project management frameworks for larger restaurant onboarding rollouts. \u003C/p>\n\u003Cp>When all is said and done, our Onboarding Specialists are the ultimate experts in the account setup of our restaurant partners, from the smallest mom & pop indies to the largest enterprise chains. In this role you will learn the ins & outs of our system and help us make it better.\u003C/p>\n\u003Cp>\u003Cstrong>What You'll Do: \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Synthesize Information: You’ll work to onboard new and existing catering partners using our partner-facing Guided Onboarding tool as well as other automation tooling to translate data points into Freedom to create stores.\u003C/li>\n\u003Cli>Prioritize: You’ll juggle multiple work streams along with competing stakeholder priorities and SLAs.\u003C/li>\n\u003Cli>Uphold: We have onboarding requirements that are proven to set our partners up for success. We’ll need you to be well versed and comfortable with explaining “the why” behind the requirements and upholding them, both internally and externally.\u003C/li>\n\u003Cli>Communicate: You’ll work with restaurant partners directly; from those who want to expand their footprint on our Marketplace to new partners who are eager to join. You’ll need to go beyond helpful to make every catering partner’s experience easy and efficient.\u003C/li>\n\u003Cli>Collaborate: Solution-oriented feedback is our bread and butter. We’ll need your help in improving our process and tools.\u003C/li>\n\u003Cli>Make an Impact: You’ll make an immediate impact on our company goals and will be an essential part of the success of thousands of restaurant partners.\u003C/li>\n\u003Cli>Identify, test, and support the implementation of process improvements in our team tools.\u003C/li>\n\u003Cli>Get Scrappy: You’ll be at the forefront of the testing & implementation of new processes and we’ll need you to be nimble, solution-oriented, and vocal with feedback.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What You Have\u003C/strong>: \u003Cem>\u003Cbr>\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Devoted to details: There are many moving pieces and you’ll need to keep track of them all.\u003C/li>\n\u003Cli>A confident communicator: You’ll need to be comfortable explaining our processes, standards, and timelines to our restaurant partners and prospects.\u003C/li>\n\u003Cli>A big-picture thinker: Our team innovates as a group, and we’ll expect you to meet us two steps ahead.\u003C/li>\n\u003Cli>Hungry for change: If something isn’t working, we fix it. And then we fix it again.  \u003C/li>\n\u003Cli>A circus-level juggler: You’re comfortable with a high-volume list of varied tasks and prioritizing them feels like second nature to you. \u003C/li>\n\u003Cli>Tech-knowledgeable: You have experience with technical services and platforms (Hubspot is a plus). \u003C/li>\n\u003Cli>Adaptable & Inquisitive: You’re a natural problem solver - constant change is your fuel and you thrive in ambiguous situations.\u003C/li>\n\u003Cli>Driven towards excellence: We’ll expect you to consistently meet or exceed expectations on delegated performance objectives.\u003C/li>\n\u003Cli>A team player: You’ll work with teams across our department and will need to build relationships with internal stakeholders to ensure success for all parties.\u003C/li>\n\u003Cli>Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>\u003Cem>The national total target\u003C/em>\u003Cstrong>\u003Cem> \u003C/em>\u003C/strong>\u003Cem>cash compensation range for this position, including base salary and bonus target, is $50,872 - $60,848 annually.*\u003C/em>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).\u003C/em>\u003C/p>\n\u003Cp>ezCater does not sponsor applicants for work visas or legal permanent residence.\u003C/p>\n\n\u003Cp>\u003Cstrong>What You’ll Get from Us:\u003C/strong>\u003C/p>\n\u003Cp>You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a  place that values work/life harmony. \u003C/p>\n\u003Cp>Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.\u003C/p>\n\u003Cp>ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.\u003C/p>\n\u003Cp>For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.\u003C/p>\n\u003Cp>#BI-Remote \u003C/p>","ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.Our 125k+ restaurants partners all began their journey at ezCater with a first impression, and our Onboarding Specialists make up the team responsible for creating that first impression today. When restaurants seek to join our platform, our Onboarding Specialists evaluate them and bring their account parameters to life using a mixture of technology, transcription, and human connection. Each restaurant partner’s individual account setup requires an incredible amount of detail, quality, and consistency in order to enable the restaurant to go live and fulfill orders successfully.\nAnd what does the actual onboarding process look like? Our Onboarding team is responsible for upholding our onboarding requirements and qualifying the inbound restaurants that are interested in joining our platform. From there, they process the restaurant addition through our Guided Onboarding tool and direct phone & email communication with the restaurant. The Onboarding team is also responsible for building out the restaurant’s profile in our homegrown system, reviewing the work of our account automation tools, communicating cross-functionally with relevant stakeholders, and working within project management frameworks for larger restaurant onboarding rollouts. \nWhen all is said and done, our Onboarding Specialists are the ultimate experts in the account setup of our restaurant partners, from the smallest mom & pop indies to the largest enterprise chains. In this role you will learn the ins & outs of our system and help us make it better.\nWhat You'll Do: \n\nSynthesize Information: You’ll work to onboard new and existing catering partners using our partner-facing Guided Onboarding tool as well as other automation tooling to translate data points into Freedom to create stores.\nPrioritize: You’ll juggle multiple work streams along with competing stakeholder priorities and SLAs.\nUphold: We have onboarding requirements that are proven to set our partners up for success. We’ll need you to be well versed and comfortable with explaining “the why” behind the requirements and upholding them, both internally and externally.\nCommunicate: You’ll work with restaurant partners directly; from those who want to expand their footprint on our Marketplace to new partners who are eager to join. You’ll need to go beyond helpful to make every catering partner’s experience easy and efficient.\nCollaborate: Solution-oriented feedback is our bread and butter. We’ll need your help in improving our process and tools.\nMake an Impact: You’ll make an immediate impact on our company goals and will be an essential part of the success of thousands of restaurant partners.\nIdentify, test, and support the implementation of process improvements in our team tools.\nGet Scrappy: You’ll be at the forefront of the testing & implementation of new processes and we’ll need you to be nimble, solution-oriented, and vocal with feedback.\n\nWhat You Have: \n\nDevoted to details: There are many moving pieces and you’ll need to keep track of them all.\nA confident communicator: You’ll need to be comfortable explaining our processes, standards, and timelines to our restaurant partners and prospects.\nA big-picture thinker: Our team innovates as a group, and we’ll expect you to meet us two steps ahead.\nHungry for change: If something isn’t working, we fix it. And then we fix it again.  \nA circus-level juggler: You’re comfortable with a high-volume list of varied tasks and prioritizing them feels like second nature to you. \nTech-knowledgeable: You have experience with technical services and platforms (Hubspot is a plus). \nAdaptable & Inquisitive: You’re a natural problem solver - constant change is your fuel and you thrive in ambiguous situations.\nDriven towards excellence: We’ll expect you to consistently meet or exceed expectations on delegated performance objectives.\nA team player: You’ll work with teams across our department and will need to build relationships with internal stakeholders to ensure success for all parties.\nAbility to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.\n\nThe national total target cash compensation range for this position, including base salary and bonus target, is $50,872 - $60,848 annually.*\n*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).\nezCater does not sponsor applicants for work visas or legal permanent residence.\n\nWhat You’ll Get from Us:\nYou’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a  place that values work/life harmony. \nOh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.\nezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.\nFor information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.\n#BI-Remote","2026-06-25 05:27:26","2026-06-09T20:06:37.000Z",50872,60848,{"jsonldValid":13,"jsonld":27},{"id":65,"slug":66,"title":67,"companyname":34,"companylogo":35,"companyTagline":36,"companyIndustry":37,"city":38,"country":12,"remote":13,"employmentType":68,"department":40,"content_html":69,"content_text":70,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":71,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":25,"schema":72},"f20cd03c249111593128846ddce48b88a9cd4f2ec602b587ceff6d0b7655c5b7","sr-sales-manager-at-steer-3bccdc394c","Sr. Sales Manager",[15],"\u003Cp>Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u003C/p>\n\u003Cp>Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. \u003Cbr>\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>About The Role\u003C/strong>\u003C/p>\n\u003Cp>Steer is building one of the fastest-growing GTM engines in automotive SaaS, and we’re looking for a Sr. Sales Manager to lead from the front. This is a high-impact leadership role sitting at the intersection of pipeline generation and revenue conversion — you’ll own both the BDR and AE motion, or come in strong on one side with a genuine hunger to master both.\u003C/p>\n\u003Cp>This is a hands-on job. You’ll be listening to calls, coaching in real time, running blitzes, and building a team that wants to get better every day. You know the math of sales, you coach off data, and you’re interested in how AI tools can make your reps sharper and faster.\u003C/p>\n\u003Cp>We measure success three ways: rooftops added, MRR grown, and the success of your reps.\u003C/p>\n\n\u003Cp>\u003Cstrong>This role is hybrid, 3 days per week in our Waltham, MA office, and reports to our Head of Sales.\u003C/strong>\u003C/p>\n\n\u003Cp>\u003Cstrong>You Will:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Lead & Develop the Team:\u003C/strong> Hire, onboard, and develop strong BDR and AE talent. Build a culture of accountability, learning, and high performance. Track rep progression and create clear paths from BDR to AE.\u003C/li>\n\u003Cli>\u003Cstrong>Coach With Data:\u003C/strong> Use activity metrics, conversion rates, connect rates, and pipeline data to pinpoint where each rep needs to improve. Run daily and weekly call reviews, role-plays, and live coaching sessions.\u003C/li>\n\u003Cli>\u003Cstrong>Own the Full Funnel:\u003C/strong> Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes.\u003C/li>\n\u003Cli>\u003Cstrong>Build & Maintain the Playbook:\u003C/strong> Working with Sales Enablement, create and keep updating the Sales Playbook covering prospecting, cold calling, objection handling, and closing in our vertical.\u003C/li>\n\u003Cli>\u003Cstrong>Use AI Tools:\u003C/strong> Bring AI into your team’s workflow where it helps, whether that’s call intelligence, outreach personalization, pipeline forecasting, or rep coaching.\u003C/li>\n\u003Cli>\u003Cstrong>Operate Strategically:\u003C/strong> Work with Marketing, RevOps, and Sales Leadership to align the team with company priorities. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>You Have:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Must Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>3–5+ years in B2B SaaS sales, with at least 2+ years in a sales management role\u003C/li>\n\u003Cli>Experience managing BDRs, AEs, or both, or strong experience on one side and readiness to own the full funnel\u003C/li>\n\u003Cli>A player-coach mentality. You lead by example and will pick up the phone to show a rep how it’s done\u003C/li>\n\u003Cli>A data-driven coaching approach. You know your conversion rates, activity benchmarks, and where each rep is winning or losing\u003C/li>\n\u003Cli>Strong communication. You give direct feedback with empathy and explain complex strategies clearly\u003C/li>\n\u003Cli>Comfort with ambiguity. You build process where none exists and don’t wait to be told what to do next\u003C/li>\n\u003Cli>Familiarity with or interest in bringing AI tools into sales workflows\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience in automotive, SMB, or blue-collar verticals\u003C/li>\n\u003Cli>Track record of promoting BDRs into closing roles\u003C/li>\n\u003Cli>Experience with high-velocity, short-cycle sales motions (2–3 day deal cycles)\u003C/li>\n\u003Cli>Familiarity with HubSpot and Nooks\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Interview Process\u003C/strong>\u003C/p>\n\u003Col>\n\u003Cli>\u003Cstrong>Initial Screen (Lead Recruiter\u003C/strong>) - 30 min\u003C/li>\n\u003Cli>\u003Cstrong>Hiring Manager Interview (Sales Manager)\u003C/strong> - 45 min\u003C/li>\n\u003Cli>\u003Cstrong>Presentation (Sales Manager, CRO)\u003C/strong> - 60 min\u003C/li>\n\u003Cli>\u003Cstrong>Direct Report Interview (Team Lead)\u003C/strong> - 15 min\u003C/li>\n\u003Cli>\u003Cstrong>Career Journey/Problem Solving Exercise (Head of People) \u003C/strong>- 60 min\u003C/li>\n\u003Cli>\u003Cstrong>Reference Checks\u003C/strong>\u003C/li>\n\u003C/ol>\n\u003Cp>\u003Cem>*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>We Offer\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Medical, Dental and Vision insurance within 30 days\u003C/li>\n\u003Cli>100% employer-paid medical insurance\u003C/li>\n\u003Cli>Equity package\u003C/li>\n\u003Cli>Flexible PTO with 15 days minimum\u003C/li>\n\u003Cli>Generous Parental Leave\u003C/li>\n\u003Cli>FSA and HSA options\u003C/li>\n\u003Cli>401(k)\u003C/li>\n\u003Cli>Learning Stipend\u003C/li>\n\u003Cli>WFH Equipment\u003C/li>\n\u003Cli>Chance to work with the latest technology\u003C/li>\n\u003Cli>A collaborative, high ownership culture\u003C/li>\n\u003Cli>Opportunities for development and career growth\u003C/li>\n\u003C/ul>\n\n\n\u003Cp>\u003Cstrong>Why Join Steer?\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \u003C/p>\n\u003Cp>Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u003C/p>\n\u003Cp>Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cbr>\u003Cbr>We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u003C/p>\n\u003Cp>Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.\u003Cbr>\u003Cbr>\u003C/p>","Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\nSteer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About The Role\nSteer is building one of the fastest-growing GTM engines in automotive SaaS, and we’re looking for a Sr. Sales Manager to lead from the front. This is a high-impact leadership role sitting at the intersection of pipeline generation and revenue conversion — you’ll own both the BDR and AE motion, or come in strong on one side with a genuine hunger to master both.\nThis is a hands-on job. You’ll be listening to calls, coaching in real time, running blitzes, and building a team that wants to get better every day. You know the math of sales, you coach off data, and you’re interested in how AI tools can make your reps sharper and faster.\nWe measure success three ways: rooftops added, MRR grown, and the success of your reps.\n\nThis role is hybrid, 3 days per week in our Waltham, MA office, and reports to our Head of Sales.\n\nYou Will:\n\nLead & Develop the Team: Hire, onboard, and develop strong BDR and AE talent. Build a culture of accountability, learning, and high performance. Track rep progression and create clear paths from BDR to AE.\nCoach With Data: Use activity metrics, conversion rates, connect rates, and pipeline data to pinpoint where each rep needs to improve. Run daily and weekly call reviews, role-plays, and live coaching sessions.\nOwn the Full Funnel: Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes.\nBuild & Maintain the Playbook: Working with Sales Enablement, create and keep updating the Sales Playbook covering prospecting, cold calling, objection handling, and closing in our vertical.\nUse AI Tools: Bring AI into your team’s workflow where it helps, whether that’s call intelligence, outreach personalization, pipeline forecasting, or rep coaching.\nOperate Strategically: Work with Marketing, RevOps, and Sales Leadership to align the team with company priorities. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets.\n\n\nYou Have:\nMust Have\n\n3–5+ years in B2B SaaS sales, with at least 2+ years in a sales management role\nExperience managing BDRs, AEs, or both, or strong experience on one side and readiness to own the full funnel\nA player-coach mentality. You lead by example and will pick up the phone to show a rep how it’s done\nA data-driven coaching approach. You know your conversion rates, activity benchmarks, and where each rep is winning or losing\nStrong communication. You give direct feedback with empathy and explain complex strategies clearly\nComfort with ambiguity. You build process where none exists and don’t wait to be told what to do next\nFamiliarity with or interest in bringing AI tools into sales workflows\n\nNice to Have\n\nExperience in automotive, SMB, or blue-collar verticals\nTrack record of promoting BDRs into closing roles\nExperience with high-velocity, short-cycle sales motions (2–3 day deal cycles)\nFamiliarity with HubSpot and Nooks\n\n\nInterview Process\n\nInitial Screen (Lead Recruiter) - 30 min\nHiring Manager Interview (Sales Manager) - 45 min\nPresentation (Sales Manager, CRO) - 60 min\nDirect Report Interview (Team Lead) - 15 min\nCareer Journey/Problem Solving Exercise (Head of People) - 60 min\nReference Checks\n\n*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.\n\nWe Offer\n\nMedical, Dental and Vision insurance within 30 days\n100% employer-paid medical insurance\nEquity package\nFlexible PTO with 15 days minimum\nGenerous Parental Leave\nFSA and HSA options\n401(k)\nLearning Stipend\nWFH Equipment\nChance to work with the latest technology\nA collaborative, high ownership culture\nOpportunities for development and career growth\n\n\n\nWhy Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \nHere, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\nJoin Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\nOur hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.","2026-06-17T13:41:42.000Z",{"jsonldValid":13,"jsonld":27},{"id":74,"slug":75,"title":76,"companyname":34,"companylogo":35,"companyTagline":36,"companyIndustry":37,"city":77,"country":12,"remote":54,"employmentType":78,"department":56,"content_html":79,"content_text":80,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":81,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":25,"schema":82},"e98460d1ce1457d41e7750517f1e4c64f782fcdfb59e075fe718e314bb8f3a32","strategic-customer-success-manager-at-steer-6cd495820b","Strategic Customer Success Manager","United States (Remote)",[15],"\u003Cp>Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u003C/p>\n\u003Cp>Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. \u003Cbr>\u003Cbr>\u003C/p>\u003Ch4>\u003Cstrong>About the Role\u003C/strong>\u003C/h4>\n\u003Cp>As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high-energy team, your mission is to drive executive alignment, lead QBRs, and coordinate cross-functional initiatives to ensure our most important customers are retained and positioned for expansion. Beyond managing your book, you will help shape the future of Enterprise CS at Steer—building the strategic playbooks and defining how we support complex accounts at scale.\u003C/p>\n\u003Ch4>\u003Cstrong>You Are\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\u003Cstrong>An Expert Relationship Builder:\u003C/strong> You are a strategic, proactive account owner who can build deep trust with both C-suite executives and day-to-day operational contacts.\u003C/li>\n\u003Cli>\u003Cstrong>Comfortable with Complexity:\u003C/strong> You thrive when managing large, multi-location customers with competing priorities, high expectations, and multi-stakeholder dynamics.\u003C/li>\n\u003Cli>\u003Cstrong>A Structure Builder:\u003C/strong> You are energized by the \"grey area\" and love building order out of chaos. You want to help design the playbook for strategic accounts, not just execute an existing one.\u003C/li>\n\u003Cli>\u003Cstrong>Commercially Minded & Composed:\u003C/strong> You are highly organized, focused on driving business value, and able to remain calm under pressure while balancing customer advocacy with internal capacity.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>You Will\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Own the Enterprise Lifecycle:\u003C/strong> Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.\u003C/li>\n\u003Cli>\u003Cstrong>Build the Strategic Playbook:\u003C/strong> Help design Steer's enterprise CS framework, defining how we proactively support and scale our highest-value accounts.\u003C/li>\n\u003Cli>\u003Cstrong>Champion Cross-Functional Alignment:\u003C/strong> Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and translate customer feedback into internal action plans.\u003C/li>\n\u003Cli>\u003Cstrong>Mitigate Risk & Drive Growth:\u003C/strong> Create clear account plans for top-tier accounts to give the broader team visibility into enterprise health, revenue risks (GRR), and net revenue opportunities (NRR).\u003C/li>\n\u003Cli>\u003Cstrong>Streamline Executions:\u003C/strong> Lead smooth onboarding transitions, coordinate reporting and campaign strategies, and resolve complex issues before they become urgent.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>You Have\u003C/strong>\u003C/h4>\n\u003Ch4>\u003Cstrong>Must Have\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Enterprise Mastery:\u003C/strong> 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally multi-location or enterprise-scale).\u003C/li>\n\u003Cli>\u003Cstrong>Commercial Acumen:\u003C/strong> A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to boost NRR.\u003C/li>\n\u003Cli>\u003Cstrong>Executive Communication:\u003C/strong> Exceptional presentation, project management, and relationship skills, with the ability to command a room of executive stakeholders.\u003C/li>\n\u003Cli>\u003Cstrong>Lifecycle Oversight:\u003C/strong> Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Industry Experience:\u003C/strong> Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models.\u003C/li>\n\u003Cli>\u003Cstrong>CS Ecosystem Tech:\u003C/strong> Experience using HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms.\u003C/li>\n\u003Cli>\u003Cstrong>Playbook Design:\u003C/strong> Prior experience assisting with customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>Interview Process\u003C/strong>\u003C/h4>\n\u003Cp>\u003Cstrong>1. Initial Screen\u003C/strong> – 30 min with Lead Recruiter\u003C/p>\n\u003Cp>\u003Cstrong>2. Hiring Manager Interview\u003C/strong> – 45 min with Head of Success\u003C/p>\n\u003Cp>\u003Cstrong>3. Case Study Presentation\u003C/strong> – 60 min Assignment\u003C/p>\n\u003Cp>\u003Cstrong>4. Peer Interview\u003C/strong> – 30 min with Sr. CSM\u003C/p>\n\u003Cp>\u003Cstrong>    Problem Solving Exercise\u003C/strong> – 60 min with Head of People\u003C/p>\n\u003Cp>\u003Cstrong>5. Reference Checks\u003C/strong>\u003C/p>\n\u003Ch4> \u003C/h4>\n\u003Ch4>\u003Cstrong>We Offer\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>100% remote work environment\u003C/li>\n\u003Cli>Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)\u003C/li>\n\u003Cli>Equity package\u003C/li>\n\u003Cli>Flexible PTO with a 15-day minimum\u003C/li>\n\u003Cli>Generous Parental Leave\u003C/li>\n\u003Cli>FSA and HSA options\u003C/li>\n\u003Cli>401(k)\u003C/li>\n\u003Cli>Growth & Wellness Stipend\u003C/li>\n\u003Cli>WFH Equipment\u003C/li>\n\u003Cli>Chance to work with the latest technology\u003C/li>\n\u003Cli>A collaborative, high-ownership culture with clear opportunities for career growth\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Why Join Steer?\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \u003C/p>\n\u003Cp>Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u003C/p>\n\u003Cp>Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cbr>\u003Cbr>We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u003C/p>\n\u003Cp>Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.\u003Cbr>\u003Cbr>\u003C/p>","Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\nSteer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role\nAs a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high-energy team, your mission is to drive executive alignment, lead QBRs, and coordinate cross-functional initiatives to ensure our most important customers are retained and positioned for expansion. Beyond managing your book, you will help shape the future of Enterprise CS at Steer—building the strategic playbooks and defining how we support complex accounts at scale.\nYou Are\n\nAn Expert Relationship Builder: You are a strategic, proactive account owner who can build deep trust with both C-suite executives and day-to-day operational contacts.\nComfortable with Complexity: You thrive when managing large, multi-location customers with competing priorities, high expectations, and multi-stakeholder dynamics.\nA Structure Builder: You are energized by the \"grey area\" and love building order out of chaos. You want to help design the playbook for strategic accounts, not just execute an existing one.\nCommercially Minded & Composed: You are highly organized, focused on driving business value, and able to remain calm under pressure while balancing customer advocacy with internal capacity.\n\nYou Will\n\nOwn the Enterprise Lifecycle: Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.\nBuild the Strategic Playbook: Help design Steer's enterprise CS framework, defining how we proactively support and scale our highest-value accounts.\nChampion Cross-Functional Alignment: Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and translate customer feedback into internal action plans.\nMitigate Risk & Drive Growth: Create clear account plans for top-tier accounts to give the broader team visibility into enterprise health, revenue risks (GRR), and net revenue opportunities (NRR).\nStreamline Executions: Lead smooth onboarding transitions, coordinate reporting and campaign strategies, and resolve complex issues before they become urgent.\n\nYou Have\nMust Have\n\nEnterprise Mastery: 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally multi-location or enterprise-scale).\nCommercial Acumen: A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to boost NRR.\nExecutive Communication: Exceptional presentation, project management, and relationship skills, with the ability to command a room of executive stakeholders.\nLifecycle Oversight: Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.\n\nNice to Have\n\nIndustry Experience: Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models.\nCS Ecosystem Tech: Experience using HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms.\nPlaybook Design: Prior experience assisting with customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch.\n\nInterview Process\n1. Initial Screen – 30 min with Lead Recruiter\n2. Hiring Manager Interview – 45 min with Head of Success\n3. Case Study Presentation – 60 min Assignment\n4. Peer Interview – 30 min with Sr. CSM\n    Problem Solving Exercise – 60 min with Head of People\n5. Reference Checks\n \nWe Offer\n\n100% remote work environment\nMedical, Dental, and Vision insurance within 30 days (100% employer-paid medical)\nEquity package\nFlexible PTO with a 15-day minimum\nGenerous Parental Leave\nFSA and HSA options\n401(k)\nGrowth & Wellness Stipend\nWFH Equipment\nChance to work with the latest technology\nA collaborative, high-ownership culture with clear opportunities for career growth\n\n\nWhy Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \nHere, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\nJoin Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\nOur hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.","2026-06-22T20:02:04.000Z",{"jsonldValid":13,"jsonld":27},{"id":84,"slug":85,"title":86,"companyname":87,"companylogo":88,"companyIndustry":89,"city":90,"country":27,"remote":13,"employmentType":91,"department":16,"content_html":92,"content_text":93,"years":19,"createdAt":94,"updatedAtISO":95,"postedAtISO":96,"hasSalary":13,"salaryMin":97,"salaryMax":98,"currency":25,"schema":99},"ca0313f64e9866f51e6bd58ec67dc94f17f6039d1137c70d033564c7cd9cdf87","commercial-customer-marketing-manager-at-broadcom-90a3178094","Commercial Customer Marketing Manager","Broadcom","https://logo.clearbit.com/broadcom.com","Semiconductor Manufacturing","4 Locations",[15],"\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cb>Please Note:\u003C/b>\u003C/span>\u003C/span>\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cb>1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)\u003C/b>\u003C/span>\u003C/span>\u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cb>2. If you already have a Candidate Account, please Sign-In before you apply.\u003C/b>\u003C/span>\u003C/span>\u003C/span>\u003C/p>\u003Ch2>\u003Cspan>\u003Cspan>\u003Cb>Job Description:\u003C/b>\u003C/span>\u003C/span>\u003C/h2>\u003Cp>We are seeking a strategic, outcome-focused Commercial Customer Marketing Manager to design and execute a comprehensive global engagement strategy for our commercial customer base. Operating at the unique intersection of customer lifecycle marketing and partner collaboration, you will drive product adoption, expand add-on sales, and secure long-term renewals. You will architect integrated quarterly campaigns that provide comprehensive market visibility and demand generation for our direct commercial sales teams (Account Directors) and global partner network (distributors, resellers, and services partners).\u003C/p>\u003Cp>As a key driver of growth, you will champion our customer voice by scaling success stories globally and building thriving, persona-led peer communities across core technical and executive cohorts (Infrastructure, CIO/Executive, Security, and Developer). This global role requires a rare blend of strategic vision and a hands-on execution mindset. \u003C/p>\u003Cp>Core Responsibilities\u003C/p>\u003Cp>Customer Lifecycle & Campaign Strategy\u003C/p>\u003Cul>\u003Cli>Design and execute a comprehensive global marketing strategy to drive deep engagement, increase product adoption, stimulate add-on sales, and protect renewals within the commercial customer base.\u003C/li>\u003Cli>Build and optimize an \"always-on nurture\" program featuring continuous, highly targeted email cadences that educate customers and maximize platform utility.\u003C/li>\u003Cli>Architect integrated quarterly campaigns that align with commercial-specific sales plays, generating high-quality demand, leads, and meetings for direct sales and channel partners.\u003C/li>\u003C/ul>\u003Cp>Partner Alignment & Reference Scaling\u003C/p>\u003Cul>\u003Cli>Collaborate closely with Regional Marketing Managers (RMMs) within the partner marketing team to activate our global distributor and reseller community.\u003C/li>\u003Cli>Leverage the partner ecosystem to systematically source, scale, and capture customer success stories and references within the commercial segment.\u003C/li>\u003Cli>Establish and maintain a robust, easily accessible library of customer reference materials to support global sales enablement.\u003C/li>\u003C/ul>\u003Cp>Persona Community Building\u003C/p>\u003Cul>\u003Cli>Define, build, and nurture highly engaged peer communities tailored to core commercial personas: Infrastructure, CIO/Executive, Security, and Developer.\u003C/li>\u003Cli>Establish and maintain, persona-based database segments specific to the commercial sector to guarantee highly targeted and relevant campaign orchestration.\u003C/li>\u003Cli>Develop segment-specific content and initiatives that position our brand as a trusted authority and peer network leader for these critical technical and executive cohorts.\u003C/li>\u003C/ul>\u003Cp>Cross-Functional Execution\u003C/p>\u003Cul>\u003Cli>Manage relationships with external agencies, copywriters, and internal subject matter experts (SMEs) to produce top-tier campaign assets, while remaining ready to personally draft copy and execute tactics when necessary.\u003C/li>\u003Cli>Partner with internal marketing operations teams to streamline campaign setup, tracking, and execution within core automation platforms.\u003C/li>\u003C/ul>\u003Cp>Qualifications\u003C/p>\u003Cul>\u003Cli>Experience: 12+ years of proven success in B2B customer marketing, growth marketing, or campaign strategy, preferably within a global enterprise technology or SaaS company.\u003C/li>\u003Cli>Partner Marketing Savvy: Demonstrated experience working effectively alongside channel partner marketing teams, distributors, resellers, and systems integrators.\u003C/li>\u003Cli>Community Architecture: Proven track record of building, launching, and managing persona-based communities or user groups targeting technical and executive stakeholders.\u003C/li>\u003Cli>Tech Stack Context: Familiarity with enterprise marketing automation and CRM ecosystems; specific preference for experience or familiarity with Eloqua and Oracle Engagement Cloud (OEC).\u003C/li>\u003Cli>Global Execution: Strong program management skills with the ability to lead cross-functional initiatives across corporate, regional, and sales organizations.\u003C/li>\u003Cli>Education: Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent practical experience).\u003C/li>\u003C/ul>\u003Cp>Success Metrics (What Good Looks Like)\u003C/p>\u003Cul>\u003Cli>Pipeline Generation: Measurable increase in add-on and expansion pipeline within the commercial customer segment through quarterly integrated campaigns.\u003C/li>\u003Cli>Adoption & Utility: Demonstrated lift in product adoption, feature usage, and overall platform utility across targeted commercial accounts.\u003C/li>\u003Cli>Reference Pipeline: Quarterly targets achieved for net-new customer success stories and reference materials sourced via the partner network.\u003C/li>\u003Cli>Community Health: Established baseline growth, engagement, and retention metrics for the newly formed persona communities (Infrastructure, CIO, Security, Developer).\u003C/li>\u003C/ul>\u003Cp>Leadership & Interpersonal Skills\u003C/p>\u003Cul>\u003Cli>Strategic Agility & Execution: A proactive project manager who thrives in a fast-paced global environment, balancing long-term strategy with an urgent willingness to execute tactics hands-on.\u003C/li>\u003Cli>Cross-Functional Influence: Exceptional ability to drive alignment and build consensus across corporate, regional, sales, and partner marketing organizations.\u003C/li>\u003Cli>Compelling Communication: A gifted storyteller with a keen understanding of what resonates with highly technical and executive audiences.\u003C/li>\u003Cli>Outcome-Obsessed Mindset: A data-driven marketer committed to leveraging analytics to continuously test, learn, and optimize campaign performance.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Additional Job Description:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Compensation and Benefits\u003C/b>\u003C/p>\u003Cp>The On Target Earnings (OTE) range for this position is $129,400 - $207,000  \u003C/p>\u003Cp>OTE includes Sales Incentive Commission in accordance with relevant plan documents and salary. In addition, as a valued member of our team, you'll be eligible to receive a competitive new hire equity grant and annual equity awards, directly connecting your success to the company's growth. All subject to relevant plan documents and award agreements.  \u003C/p>\u003Cp>Broadcom offers a competitive and comprehensive benefits package:  Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.\u003C/p>\u003Cp>\u003Cb>Broadcom is proud to be an equal opportunity employer.  We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.  We will also consider qualified applicants with arrest and conviction records consistent with local law.\u003C/b>\u003C/p>\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cb>If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.\u003C/b>\u003C/span>\u003C/span>\u003C/span>\u003C/p>","Please Note:1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)2. If you already have a Candidate Account, please Sign-In before you apply.Job Description:We are seeking a strategic, outcome-focused Commercial Customer Marketing Manager to design and execute a comprehensive global engagement strategy for our commercial customer base. Operating at the unique intersection of customer lifecycle marketing and partner collaboration, you will drive product adoption, expand add-on sales, and secure long-term renewals. You will architect integrated quarterly campaigns that provide comprehensive market visibility and demand generation for our direct commercial sales teams (Account Directors) and global partner network (distributors, resellers, and services partners).As a key driver of growth, you will champion our customer voice by scaling success stories globally and building thriving, persona-led peer communities across core technical and executive cohorts (Infrastructure, CIO/Executive, Security, and Developer). This global role requires a rare blend of strategic vision and a hands-on execution mindset. Core ResponsibilitiesCustomer Lifecycle & Campaign StrategyDesign and execute a comprehensive global marketing strategy to drive deep engagement, increase product adoption, stimulate add-on sales, and protect renewals within the commercial customer base.Build and optimize an \"always-on nurture\" program featuring continuous, highly targeted email cadences that educate customers and maximize platform utility.Architect integrated quarterly campaigns that align with commercial-specific sales plays, generating high-quality demand, leads, and meetings for direct sales and channel partners.Partner Alignment & Reference ScalingCollaborate closely with Regional Marketing Managers (RMMs) within the partner marketing team to activate our global distributor and reseller community.Leverage the partner ecosystem to systematically source, scale, and capture customer success stories and references within the commercial segment.Establish and maintain a robust, easily accessible library of customer reference materials to support global sales enablement.Persona Community BuildingDefine, build, and nurture highly engaged peer communities tailored to core commercial personas: Infrastructure, CIO/Executive, Security, and Developer.Establish and maintain, persona-based database segments specific to the commercial sector to guarantee highly targeted and relevant campaign orchestration.Develop segment-specific content and initiatives that position our brand as a trusted authority and peer network leader for these critical technical and executive cohorts.Cross-Functional ExecutionManage relationships with external agencies, copywriters, and internal subject matter experts (SMEs) to produce top-tier campaign assets, while remaining ready to personally draft copy and execute tactics when necessary.Partner with internal marketing operations teams to streamline campaign setup, tracking, and execution within core automation platforms.QualificationsExperience: 12+ years of proven success in B2B customer marketing, growth marketing, or campaign strategy, preferably within a global enterprise technology or SaaS company.Partner Marketing Savvy: Demonstrated experience working effectively alongside channel partner marketing teams, distributors, resellers, and systems integrators.Community Architecture: Proven track record of building, launching, and managing persona-based communities or user groups targeting technical and executive stakeholders.Tech Stack Context: Familiarity with enterprise marketing automation and CRM ecosystems; specific preference for experience or familiarity with Eloqua and Oracle Engagement Cloud (OEC).Global Execution: Strong program management skills with the ability to lead cross-functional initiatives across corporate, regional, and sales organizations.Education: Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent practical experience).Success Metrics (What Good Looks Like)Pipeline Generation: Measurable increase in add-on and expansion pipeline within the commercial customer segment through quarterly integrated campaigns.Adoption & Utility: Demonstrated lift in product adoption, feature usage, and overall platform utility across targeted commercial accounts.Reference Pipeline: Quarterly targets achieved for net-new customer success stories and reference materials sourced via the partner network.Community Health: Established baseline growth, engagement, and retention metrics for the newly formed persona communities (Infrastructure, CIO, Security, Developer).Leadership & Interpersonal SkillsStrategic Agility & Execution: A proactive project manager who thrives in a fast-paced global environment, balancing long-term strategy with an urgent willingness to execute tactics hands-on.Cross-Functional Influence: Exceptional ability to drive alignment and build consensus across corporate, regional, sales, and partner marketing organizations.Compelling Communication: A gifted storyteller with a keen understanding of what resonates with highly technical and executive audiences.Outcome-Obsessed Mindset: A data-driven marketer committed to leveraging analytics to continuously test, learn, and optimize campaign performance.Additional Job Description:Compensation and BenefitsThe On Target Earnings (OTE) range for this position is $129,400 - $207,000  OTE includes Sales Incentive Commission in accordance with relevant plan documents and salary. In addition, as a valued member of our team, you'll be eligible to receive a competitive new hire equity grant and annual equity awards, directly connecting your success to the company's growth. All subject to relevant plan documents and award agreements.  Broadcom offers a competitive and comprehensive benefits package:  Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.Broadcom is proud to be an equal opportunity employer.  We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.  We will also consider qualified applicants with arrest and conviction records consistent with local law.If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.",1782321916000,"2026-06-24 19:25:38","2026-06-24T17:25:38.000Z",129400,207000,{"jsonldValid":13,"jsonld":27},{"id":101,"slug":102,"title":103,"companyname":104,"companylogo":105,"companyTagline":106,"companyIndustry":107,"city":53,"country":12,"remote":13,"employmentType":108,"department":110,"content_html":111,"content_text":112,"years":19,"createdAt":94,"updatedAtISO":95,"postedAtISO":113,"hasSalary":13,"salaryMin":114,"salaryMax":115,"currency":25,"schema":116},"3fae96e40297cce94a2fb69ee00ebe7d9cd54d590a1eb24eb7fa5b3aceec96eb","principal-engineer-data-infrastructure-at-klaviyo-93d1312fba","Principal Engineer, Data Infrastructure","Klaviyo","https://logo.clearbit.com/klaviyo.com","Klaviyo is the only CRM built for B2C brands. Know, engage, and grow your audience like never before.","Marketing Services",[109],"Contract","Engineering","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>Own the technical direction and delivery for Klaviyo's data platform - streaming, batch compute, storage/lakehouse, and governance - now the foundation for autonomous, agent-driven experiences. Klaviyo's data platform processes billions of events daily across billions of consumer profiles for hundreds of thousands of brands, and increasingly that data is consumed not just by people but by a growing number of AI agents acting on customers' behalf. The footprint grows on two axes at once, ever‑larger data volumes and a steady stream of new data scenarios (new sources, domains, and consumption patterns) and your systems have to scale on both. \u003C/p>\n\u003Cp>You'll design and ship systems that are fast, reliable, cost‑efficient, and safe for autonomous access, creating paved roads for data producers and consumers, human and agent alike. This is an individual‑contributor role (no direct reports); you lead through architecture, code, and influence. Expectations align to Lead/Principal IC behaviors: establishing SLOs, driving technical evolution, and acting as the interface across teams.\u003C/p>\n\u003Cp>\u003Cstrong>What You'll Do\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Design and implement core data platform capabilities (e.g., event ingestion/CDC, stream processing, batch orchestration, data lake/warehouse patterns, catalog/lineage, governance, access, and compliance).\u003C/li>\n\u003Cli>Define and uphold SLOs for data freshness, availability, and correctness; author/run readiness reviews, incident response, and post‑incident learning for your domain.\u003C/li>\n\u003Cli>Author ADRs/RFCs, land data contracts and schema governance, and standardize connectors and templates that accelerate developer velocity.\u003C/li>\n\u003Cli>Profile, tune, and right‑size systems for performance and cost; partner with FinOps on unit‑economics guardrails.\u003C/li>\n\u003Cli>Pair with product teams and analytics/ML to expose the right abstractions and unblock customer value quickly.\u003C/li>\n\u003Cli>Contribute high‑quality code and reviews; mentor Staff/ Sr. engineers across pillars through example and enablement (not line management).\u003C/li>\n\u003Cli>Use AI to streamline data workflows, from authoring and testing pipelines to catalog/search and DQ, so analysts, ML, and product teams move faster with confidence.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who You Are\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience: 10+ years building and operating distributed data systems (e.g., Kafka/PubSub, Flink/Spark/Beam, Airflow/Dagster, Iceberg/Delta/Hudi; Snowflake/BigQuery; object storage) with multi‑tenant reliability.\u003C/li>\n\u003Cli>Technical expertise: Data ingestion/CDC, stream processing, batch orchestration, lakehouse patterns, catalog/lineage, governance, and access controls, measured by freshness, availability, and correctness SLOs.\u003C/li>\n\u003Cli>AI tools & automation: You apply ML/GenAI to data platforms - semantic catalog search, auto‑docs, data‑quality anomaly detection, SQL/pipeline generation - with human‑in‑the‑loop review and privacy controls.\u003C/li>\n\u003Cli>Influence & enablement: You land data contracts, connectors, and templates that speed delivery for producers and consumers; you mentor via design docs and pairing.\u003C/li>\n\u003Cli>AI fluency (Klaviyo default): You experiment, learn fast, and share AI wins responsibly.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Haves\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Regional isolation/replication strategies, privacy‑by‑design, and data governance in regulated contexts.\u003C/li>\n\u003Cli>Adopted paved roads: Producers/consumers are on standard ingestion, processing, and storage paths; schema governance and contracts reduce breakage.\u003C/li>\n\u003Cli>SLOs & efficiency: ≥99.9% freshness for key domains; measurable cost/TB reductions; production debugging is faster with defined readiness reviews and incident learning.\u003C/li>\n\u003Cli>AI‑augmented data operations: Semantic discovery and auto‑documentation cover the majority of high‑value datasets; AI‑assisted DQ monitors reduce data incidents on top pipelines by 25–40%; pipeline authoring and review times drop 15–25% with AI in the loop.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Success in 6 - 12 Months\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Adopted “paved roads” for producers/consumers; ≥99.9% freshness SLO for key domains; measurable cost/TB reductions.\u003C/li>\n\u003Cli>One or more step‑change improvements (e.g., 2× faster ingest → analytics latency) demonstrated with metrics and post‑incident trend‑down.\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$244,000—$366,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.Own the technical direction and delivery for Klaviyo's data platform - streaming, batch compute, storage/lakehouse, and governance - now the foundation for autonomous, agent-driven experiences. Klaviyo's data platform processes billions of events daily across billions of consumer profiles for hundreds of thousands of brands, and increasingly that data is consumed not just by people but by a growing number of AI agents acting on customers' behalf. The footprint grows on two axes at once, ever‑larger data volumes and a steady stream of new data scenarios (new sources, domains, and consumption patterns) and your systems have to scale on both. \nYou'll design and ship systems that are fast, reliable, cost‑efficient, and safe for autonomous access, creating paved roads for data producers and consumers, human and agent alike. This is an individual‑contributor role (no direct reports); you lead through architecture, code, and influence. Expectations align to Lead/Principal IC behaviors: establishing SLOs, driving technical evolution, and acting as the interface across teams.\nWhat You'll Do\n\nDesign and implement core data platform capabilities (e.g., event ingestion/CDC, stream processing, batch orchestration, data lake/warehouse patterns, catalog/lineage, governance, access, and compliance).\nDefine and uphold SLOs for data freshness, availability, and correctness; author/run readiness reviews, incident response, and post‑incident learning for your domain.\nAuthor ADRs/RFCs, land data contracts and schema governance, and standardize connectors and templates that accelerate developer velocity.\nProfile, tune, and right‑size systems for performance and cost; partner with FinOps on unit‑economics guardrails.\nPair with product teams and analytics/ML to expose the right abstractions and unblock customer value quickly.\nContribute high‑quality code and reviews; mentor Staff/ Sr. engineers across pillars through example and enablement (not line management).\nUse AI to streamline data workflows, from authoring and testing pipelines to catalog/search and DQ, so analysts, ML, and product teams move faster with confidence.\n\nWho You Are\n\nExperience: 10+ years building and operating distributed data systems (e.g., Kafka/PubSub, Flink/Spark/Beam, Airflow/Dagster, Iceberg/Delta/Hudi; Snowflake/BigQuery; object storage) with multi‑tenant reliability.\nTechnical expertise: Data ingestion/CDC, stream processing, batch orchestration, lakehouse patterns, catalog/lineage, governance, and access controls, measured by freshness, availability, and correctness SLOs.\nAI tools & automation: You apply ML/GenAI to data platforms - semantic catalog search, auto‑docs, data‑quality anomaly detection, SQL/pipeline generation - with human‑in‑the‑loop review and privacy controls.\nInfluence & enablement: You land data contracts, connectors, and templates that speed delivery for producers and consumers; you mentor via design docs and pairing.\nAI fluency (Klaviyo default): You experiment, learn fast, and share AI wins responsibly.\n\nNice to Haves\n\nRegional isolation/replication strategies, privacy‑by‑design, and data governance in regulated contexts.\nAdopted paved roads: Producers/consumers are on standard ingestion, processing, and storage paths; schema governance and contracts reduce breakage.\nSLOs & efficiency: ≥99.9% freshness for key domains; measurable cost/TB reductions; production debugging is faster with defined readiness reviews and incident learning.\nAI‑augmented data operations: Semantic discovery and auto‑documentation cover the majority of high‑value datasets; AI‑assisted DQ monitors reduce data incidents on top pipelines by 25–40%; pipeline authoring and review times drop 15–25% with AI in the loop.\n\nSuccess in 6 - 12 Months\n\nAdopted “paved roads” for producers/consumers; ≥99.9% freshness SLO for key domains; measurable cost/TB reductions.\nOne or more step‑change improvements (e.g., 2× faster ingest → analytics latency) demonstrated with metrics and post‑incident trend‑down.\nMassachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n\nOur salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\nIn addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \nYour recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.Base Pay Range For US Locations:$244,000—$366,000 USDThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\nGet to Know Klaviyo\nWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\nAI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \nBy participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\nKlaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\nIMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\n\nBy clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).","2026-06-23T21:54:32.000Z",244000,366000,{"jsonldValid":13,"jsonld":27},1782376946824]