[{"data":1,"prerenderedAt":110},["ShallowReactive",2],{"$fseVt6fZUDigtCt4cJbZHfvngkMLUnONavJKxH-cSSxQ":3,"$fBE79MxaSGDecI-mhXcEEGoXJZOGA_McQywRGPL-wyRc":28},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":26},"a2b9e4171f45ab5aeedcec396d99ba5f4208ec988406130c19d6df56e20db62a","partner-enablement-manager-at-steer-bf016f47d8","Partner Enablement Manager","Steer","https://logo.clearbit.com/steercrm.com","Everything shop owners need to grow & build lasting relationships—a best-in-class scheduler and CRM—all in one platform.","Software Development","United States (Remote)","United States",true,[16],"Full-time","Other","\u003Cp>Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u003C/p>\n\u003Cp>Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. \u003Cbr>\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>About the Role\u003C/strong>\u003C/p>\n\u003Cp>As a Partner Enablement Manager, you will help operationalize and scale Steer’s rapidly growing partner ecosystem across the automotive aftermarket—including parts/tire suppliers, shop management systems, marketing platforms, AI providers, and enterprise repair networks. Reporting directly to the Sr. Director of Partnerships, your mission is to turn strategic partner relationships into repeatable, high-performing growth engines. You will own the operational execution of our channel programs, integrations, and Directory-as-a-Service (DaaS) initiatives, ensuring our internal teams and external partners are aligned for long-term success.\u003C/p>\n\n\u003Cp>\u003Cem>This role is 100% remote and available to US-based candidates.  \u003C/em>\u003C/p>\n\u003Ch3> \u003C/h3>\n\u003Cp>\u003Cstrong>You Are\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>An Ecosystem Operator:\u003C/strong> Highly organized and process-driven, you thrive on turning complex inputs from partners, product teams, and industry trends into clear, actionable operational plans.\u003C/li>\n\u003Cli>\u003Cstrong>A Collaborative Relationship Builder:\u003C/strong> You build deep trust with external partners and internal teams, taking time to understand mutual incentives and driving win-win outcomes.\u003C/li>\n\u003Cli>\u003Cstrong>An Automotive & Tech Translator:\u003C/strong> You speak the language of the automotive aftermarket and seamlessly translate technical and strategic concepts so partners and internal teams can easily execute.\u003C/li>\n\u003Cli>\u003Cstrong>A Scale-Minded Project Manager:\u003C/strong> You enjoy managing multiple cross-functional initiatives at once, taking ownership of the details that help turn high-level partnerships into tangible business results.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>You Will\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Scale Partner Program Operations:\u003C/strong> Own end-to-end partner reporting (enrollments, incentives, and performance), coordinate announcements, manage enablements/assets, and streamline billing alongside RevOps and HubSpot teams.\u003C/li>\n\u003Cli>\u003Cstrong>Drive Directory-as-a-Service (DaaS) Execution:\u003C/strong> Manage shop eligibility data, partner locator onboarding, and activation tracking, while coordinating cross-functionally with Sales, CS, and Marketing to convert partner-generated leads.\u003C/li>\n\u003Cli>\u003Cstrong>Coordinate Integration Ecosystems:\u003C/strong> Manage day-to-day integration partner communications, align Product and Engineering teams on launch readiness, support beta testing, and maintain internal integration documentation.\u003C/li>\n\u003Cli>\u003Cstrong>Manage Tech & Service Relationships:\u003C/strong> Act as the primary operational lead for marketing, loyalty, AI voice, and coaching partners—overseeing onboarding, issue resolution, and joint execution.\u003C/li>\n\u003Cli>\u003Cstrong>Enable Internal Teams:\u003C/strong> Ensure Sales and Customer Success have the resources, collateral, and knowledge required to support and close partner-driven opportunities.\u003C/li>\n\u003C/ul>\n\u003Ch3> \u003C/h3>\n\u003Cp>\u003Cstrong>You Have\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Must Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Industry & Ecosystem Experience:\u003C/strong> 4–7 years in partnerships, channel operations, or ecosystem management within the automotive aftermarket (automotive tech, repair SaaS, distribution, or repair networks).\u003C/li>\n\u003Cli>\u003Cstrong>Domain Knowledge:\u003C/strong> Deep understanding of how independent repair shops operate, evaluate software, acquire customers, and purchase parts.\u003C/li>\n\u003Cli>\u003Cstrong>Cross-Functional Project Management:\u003C/strong> Proven ability to coordinate complex, multi-party initiatives across Sales, CS, Product, Marketing, and RevOps.\u003C/li>\n\u003Cli>\u003Cstrong>Operations & Systems Acumen:\u003C/strong> Strong organizational skills with hands-on experience using CRMs and reporting tools (HubSpot preferred).\u003C/li>\n\u003Cli>\u003Cem>\u003Cstrong>Ability to travel up to 25% of the time. \u003C/strong>\u003C/em>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Aftermarket Network:\u003C/strong> Existing relationships or a strong network within the automotive aftermarket industry.\u003C/li>\n\u003Cli>\u003Cstrong>SaaS & Integration Familiarity:\u003C/strong> Direct experience with repair shop management systems, automotive SaaS integrations, or technology ecosystems.\u003C/li>\n\u003Cli>\u003Cstrong>Channel & Marketplace Programs:\u003C/strong> Experience supporting channel partner programs, marketplace platforms, or locator/DaaS networks.\u003C/li>\n\u003C/ul>\n\u003Ch3> \u003C/h3>\n\u003Cp>\u003Cstrong>Interview Process\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>       1- Initial Screen\u003C/strong> – 30 min with Lead Recruiter\u003C/p>\n\u003Cp>\u003Cstrong>       2 - Hiring Manager Interview\u003C/strong> – 45 min with Sr. Director of Partnerships\u003C/p>\n\u003Cp>\u003Cstrong>       3 - Case Study Presentation\u003C/strong> – 60 min Assignment\u003C/p>\n\u003Cp>\u003Cstrong>       4 - Cross Functional Interviews (2) - \u003C/strong>30 min with two senior stakeholders.                                                     \u003C/p>\n\u003Cp>\u003Cstrong>            Problem Solving Exercise\u003C/strong> – 60 min with Head of People\u003C/p>\n\u003Cp>\u003Cem>*We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20–30 min.\u003C/em>\u003C/p>\n\u003Ch3> \u003C/h3>\n\u003Cp>\u003Cstrong>We Offer\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>100% remote work environment\u003C/li>\n\u003Cli>Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)\u003C/li>\n\u003Cli>Equity package\u003C/li>\n\u003Cli>Flexible PTO with a 15-day minimum\u003C/li>\n\u003Cli>Generous Parental Leave\u003C/li>\n\u003Cli>FSA and HSA options\u003C/li>\n\u003Cli>401(k)\u003C/li>\n\u003Cli>Growth & Wellness Stipend\u003C/li>\n\u003Cli>WFH Equipment\u003C/li>\n\u003Cli>Chance to work with the latest technology\u003C/li>\n\u003Cli>A collaborative, high-ownership culture with clear opportunities for career growth\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>Why Join Steer?\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \u003C/p>\n\u003Cp>Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u003C/p>\n\u003Cp>Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cbr>\u003Cbr>We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u003C/p>\n\u003Cp>Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.\u003Cbr>\u003Cbr>\u003C/p>","Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\nSteer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role\nAs a Partner Enablement Manager, you will help operationalize and scale Steer’s rapidly growing partner ecosystem across the automotive aftermarket—including parts/tire suppliers, shop management systems, marketing platforms, AI providers, and enterprise repair networks. Reporting directly to the Sr. Director of Partnerships, your mission is to turn strategic partner relationships into repeatable, high-performing growth engines. You will own the operational execution of our channel programs, integrations, and Directory-as-a-Service (DaaS) initiatives, ensuring our internal teams and external partners are aligned for long-term success.\n\nThis role is 100% remote and available to US-based candidates.  \n \nYou Are\n\nAn Ecosystem Operator: Highly organized and process-driven, you thrive on turning complex inputs from partners, product teams, and industry trends into clear, actionable operational plans.\nA Collaborative Relationship Builder: You build deep trust with external partners and internal teams, taking time to understand mutual incentives and driving win-win outcomes.\nAn Automotive & Tech Translator: You speak the language of the automotive aftermarket and seamlessly translate technical and strategic concepts so partners and internal teams can easily execute.\nA Scale-Minded Project Manager: You enjoy managing multiple cross-functional initiatives at once, taking ownership of the details that help turn high-level partnerships into tangible business results.\n\nYou Will\n\nScale Partner Program Operations: Own end-to-end partner reporting (enrollments, incentives, and performance), coordinate announcements, manage enablements/assets, and streamline billing alongside RevOps and HubSpot teams.\nDrive Directory-as-a-Service (DaaS) Execution: Manage shop eligibility data, partner locator onboarding, and activation tracking, while coordinating cross-functionally with Sales, CS, and Marketing to convert partner-generated leads.\nCoordinate Integration Ecosystems: Manage day-to-day integration partner communications, align Product and Engineering teams on launch readiness, support beta testing, and maintain internal integration documentation.\nManage Tech & Service Relationships: Act as the primary operational lead for marketing, loyalty, AI voice, and coaching partners—overseeing onboarding, issue resolution, and joint execution.\nEnable Internal Teams: Ensure Sales and Customer Success have the resources, collateral, and knowledge required to support and close partner-driven opportunities.\n\n \nYou Have\nMust Have\n\nIndustry & Ecosystem Experience: 4–7 years in partnerships, channel operations, or ecosystem management within the automotive aftermarket (automotive tech, repair SaaS, distribution, or repair networks).\nDomain Knowledge: Deep understanding of how independent repair shops operate, evaluate software, acquire customers, and purchase parts.\nCross-Functional Project Management: Proven ability to coordinate complex, multi-party initiatives across Sales, CS, Product, Marketing, and RevOps.\nOperations & Systems Acumen: Strong organizational skills with hands-on experience using CRMs and reporting tools (HubSpot preferred).\nAbility to travel up to 25% of the time. \n\nNice to Have\n\nAftermarket Network: Existing relationships or a strong network within the automotive aftermarket industry.\nSaaS & Integration Familiarity: Direct experience with repair shop management systems, automotive SaaS integrations, or technology ecosystems.\nChannel & Marketplace Programs: Experience supporting channel partner programs, marketplace platforms, or locator/DaaS networks.\n\n \nInterview Process\n       1- Initial Screen – 30 min with Lead Recruiter\n       2 - Hiring Manager Interview – 45 min with Sr. Director of Partnerships\n       3 - Case Study Presentation – 60 min Assignment\n       4 - Cross Functional Interviews (2) - 30 min with two senior stakeholders.                                                     \n            Problem Solving Exercise – 60 min with Head of People\n*We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20–30 min.\n \nWe Offer\n\n100% remote work environment\nMedical, Dental, and Vision insurance within 30 days (100% employer-paid medical)\nEquity package\nFlexible PTO with a 15-day minimum\nGenerous Parental Leave\nFSA and HSA options\n401(k)\nGrowth & Wellness Stipend\nWFH Equipment\nChance to work with the latest technology\nA collaborative, high-ownership culture with clear opportunities for career growth\n\nWhy Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \nHere, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\nJoin Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\nOur hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.",0,1787419802000,"2026-08-22 19:30:58","2026-08-21T13:14:11.000Z",false,"USD",{"jsonldValid":24,"jsonld":27},"",{"jobs":29},[30,41,53,66,80,94],{"id":31,"slug":32,"title":33,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":34,"department":17,"content_html":35,"content_text":36,"years":20,"createdAt":37,"updatedAtISO":38,"postedAtISO":39,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":40},"49dcd1435f5f841542b5d0c3c893be85d6f071dae620375a1e460033fa9829bd","partner-manager-at-steer-536b235a96","Partner Manager",[16],"\u003Cp>Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u003C/p>\n\u003Cp>Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. \u003Cbr>\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>About the Role\u003C/strong>\u003C/p>\n\u003Cp>As a Partner Manager, you will help operationalize and scale Steer’s rapidly growing partner ecosystem across the automotive aftermarket—including parts/tire suppliers, shop management systems, marketing platforms, AI providers, and enterprise repair networks. Reporting directly to the Sr. Director of Partnerships, your mission is to turn strategic partner relationships into repeatable, high-performing growth engines. You will own the operational execution of our channel programs, integrations, and Directory-as-a-Service (DaaS) initiatives, ensuring our internal teams and external partners are aligned for long-term success.\u003C/p>\n\n\u003Cp>\u003Cem>This role is 100% remote and available to US-based candidates.  \u003C/em>\u003C/p>\n\u003Ch3> \u003C/h3>\n\u003Cp>\u003Cstrong>You Are\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>An Ecosystem Operator:\u003C/strong> Highly organized and process-driven, you thrive on turning complex inputs from partners, product teams, and industry trends into clear, actionable operational plans.\u003C/li>\n\u003Cli>\u003Cstrong>A Collaborative Relationship Builder:\u003C/strong> You build deep trust with external partners and internal teams, taking time to understand mutual incentives and driving win-win outcomes.\u003C/li>\n\u003Cli>\u003Cstrong>An Automotive & Tech Translator:\u003C/strong> You speak the language of the automotive aftermarket and seamlessly translate technical and strategic concepts so partners and internal teams can easily execute.\u003C/li>\n\u003Cli>\u003Cstrong>A Scale-Minded Project Manager:\u003C/strong> You enjoy managing multiple cross-functional initiatives at once, taking ownership of the details that help turn high-level partnerships into tangible business results.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>You Will\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Scale Partner Program Operations:\u003C/strong> Own end-to-end partner reporting (enrollments, incentives, and performance), coordinate announcements, manage enablements/assets, and streamline billing alongside RevOps and HubSpot teams.\u003C/li>\n\u003Cli>\u003Cstrong>Drive Directory-as-a-Service (DaaS) Execution:\u003C/strong> Manage shop eligibility data, partner locator onboarding, and activation tracking, while coordinating cross-functionally with Sales, CS, and Marketing to convert partner-generated leads.\u003C/li>\n\u003Cli>\u003Cstrong>Coordinate Integration Ecosystems:\u003C/strong> Manage day-to-day integration partner communications, align Product and Engineering teams on launch readiness, support beta testing, and maintain internal integration documentation.\u003C/li>\n\u003Cli>\u003Cstrong>Manage Tech & Service Relationships:\u003C/strong> Act as the primary operational lead for marketing, loyalty, AI voice, and coaching partners—overseeing onboarding, issue resolution, and joint execution.\u003C/li>\n\u003Cli>\u003Cstrong>Enable Internal Teams:\u003C/strong> Ensure Sales and Customer Success have the resources, collateral, and knowledge required to support and close partner-driven opportunities.\u003C/li>\n\u003C/ul>\n\u003Ch3> \u003C/h3>\n\u003Cp>\u003Cstrong>You Have\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Must Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Industry & Ecosystem Experience:\u003C/strong> 4–7 years in partnerships, channel operations, or ecosystem management within the automotive aftermarket (automotive tech, repair SaaS, distribution, or repair networks).\u003C/li>\n\u003Cli>\u003Cstrong>Domain Knowledge:\u003C/strong> Deep understanding of how independent repair shops operate, evaluate software, acquire customers, and purchase parts.\u003C/li>\n\u003Cli>\u003Cstrong>Cross-Functional Project Management:\u003C/strong> Proven ability to coordinate complex, multi-party initiatives across Sales, CS, Product, Marketing, and RevOps.\u003C/li>\n\u003Cli>\u003Cstrong>Operations & Systems Acumen:\u003C/strong> Strong organizational skills with hands-on experience using CRMs and reporting tools (HubSpot preferred).\u003C/li>\n\u003Cli>\u003Cem>\u003Cstrong>Ability to travel up to 25% of the time. \u003C/strong>\u003C/em>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Aftermarket Network:\u003C/strong> Existing relationships or a strong network within the automotive aftermarket industry.\u003C/li>\n\u003Cli>\u003Cstrong>SaaS & Integration Familiarity:\u003C/strong> Direct experience with repair shop management systems, automotive SaaS integrations, or technology ecosystems.\u003C/li>\n\u003Cli>\u003Cstrong>Channel & Marketplace Programs:\u003C/strong> Experience supporting channel partner programs, marketplace platforms, or locator/DaaS networks.\u003C/li>\n\u003C/ul>\n\u003Ch3> \u003C/h3>\n\u003Cp>\u003Cstrong>Interview Process\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>       1- Initial Screen\u003C/strong> – 30 min with Lead Recruiter\u003C/p>\n\u003Cp>\u003Cstrong>       2 - Hiring Manager Interview\u003C/strong> – 45 min with Sr. Director of Partnerships\u003C/p>\n\u003Cp>\u003Cstrong>       3 - Case Study Presentation\u003C/strong> – 60 min Assignment\u003C/p>\n\u003Cp>\u003Cstrong>       4 - Cross Functional Interviews (2) - \u003C/strong>30 min with two senior stakeholders.                                                     \u003C/p>\n\u003Cp>\u003Cstrong>            Problem Solving Exercise\u003C/strong> – 60 min with Head of People\u003C/p>\n\u003Cp>\u003Cem>*We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20–30 min.\u003C/em>\u003C/p>\n\u003Ch3> \u003C/h3>\n\u003Cp>\u003Cstrong>We Offer\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>100% remote work environment\u003C/li>\n\u003Cli>Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)\u003C/li>\n\u003Cli>Equity package\u003C/li>\n\u003Cli>Flexible PTO with a 15-day minimum\u003C/li>\n\u003Cli>Generous Parental Leave\u003C/li>\n\u003Cli>FSA and HSA options\u003C/li>\n\u003Cli>401(k)\u003C/li>\n\u003Cli>Growth & Wellness Stipend\u003C/li>\n\u003Cli>WFH Equipment\u003C/li>\n\u003Cli>Chance to work with the latest technology\u003C/li>\n\u003Cli>A collaborative, high-ownership culture with clear opportunities for career growth\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>Why Join Steer?\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \u003C/p>\n\u003Cp>Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u003C/p>\n\u003Cp>Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cbr>\u003Cbr>We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u003C/p>\n\u003Cp>Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.\u003Cbr>\u003Cbr>\u003C/p>","Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\nSteer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role\nAs a Partner Manager, you will help operationalize and scale Steer’s rapidly growing partner ecosystem across the automotive aftermarket—including parts/tire suppliers, shop management systems, marketing platforms, AI providers, and enterprise repair networks. Reporting directly to the Sr. Director of Partnerships, your mission is to turn strategic partner relationships into repeatable, high-performing growth engines. You will own the operational execution of our channel programs, integrations, and Directory-as-a-Service (DaaS) initiatives, ensuring our internal teams and external partners are aligned for long-term success.\n\nThis role is 100% remote and available to US-based candidates.  \n \nYou Are\n\nAn Ecosystem Operator: Highly organized and process-driven, you thrive on turning complex inputs from partners, product teams, and industry trends into clear, actionable operational plans.\nA Collaborative Relationship Builder: You build deep trust with external partners and internal teams, taking time to understand mutual incentives and driving win-win outcomes.\nAn Automotive & Tech Translator: You speak the language of the automotive aftermarket and seamlessly translate technical and strategic concepts so partners and internal teams can easily execute.\nA Scale-Minded Project Manager: You enjoy managing multiple cross-functional initiatives at once, taking ownership of the details that help turn high-level partnerships into tangible business results.\n\nYou Will\n\nScale Partner Program Operations: Own end-to-end partner reporting (enrollments, incentives, and performance), coordinate announcements, manage enablements/assets, and streamline billing alongside RevOps and HubSpot teams.\nDrive Directory-as-a-Service (DaaS) Execution: Manage shop eligibility data, partner locator onboarding, and activation tracking, while coordinating cross-functionally with Sales, CS, and Marketing to convert partner-generated leads.\nCoordinate Integration Ecosystems: Manage day-to-day integration partner communications, align Product and Engineering teams on launch readiness, support beta testing, and maintain internal integration documentation.\nManage Tech & Service Relationships: Act as the primary operational lead for marketing, loyalty, AI voice, and coaching partners—overseeing onboarding, issue resolution, and joint execution.\nEnable Internal Teams: Ensure Sales and Customer Success have the resources, collateral, and knowledge required to support and close partner-driven opportunities.\n\n \nYou Have\nMust Have\n\nIndustry & Ecosystem Experience: 4–7 years in partnerships, channel operations, or ecosystem management within the automotive aftermarket (automotive tech, repair SaaS, distribution, or repair networks).\nDomain Knowledge: Deep understanding of how independent repair shops operate, evaluate software, acquire customers, and purchase parts.\nCross-Functional Project Management: Proven ability to coordinate complex, multi-party initiatives across Sales, CS, Product, Marketing, and RevOps.\nOperations & Systems Acumen: Strong organizational skills with hands-on experience using CRMs and reporting tools (HubSpot preferred).\nAbility to travel up to 25% of the time. \n\nNice to Have\n\nAftermarket Network: Existing relationships or a strong network within the automotive aftermarket industry.\nSaaS & Integration Familiarity: Direct experience with repair shop management systems, automotive SaaS integrations, or technology ecosystems.\nChannel & Marketplace Programs: Experience supporting channel partner programs, marketplace platforms, or locator/DaaS networks.\n\n \nInterview Process\n       1- Initial Screen – 30 min with Lead Recruiter\n       2 - Hiring Manager Interview – 45 min with Sr. Director of Partnerships\n       3 - Case Study Presentation – 60 min Assignment\n       4 - Cross Functional Interviews (2) - 30 min with two senior stakeholders.                                                     \n            Problem Solving Exercise – 60 min with Head of People\n*We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20–30 min.\n \nWe Offer\n\n100% remote work environment\nMedical, Dental, and Vision insurance within 30 days (100% employer-paid medical)\nEquity package\nFlexible PTO with a 15-day minimum\nGenerous Parental Leave\nFSA and HSA options\n401(k)\nGrowth & Wellness Stipend\nWFH Equipment\nChance to work with the latest technology\nA collaborative, high-ownership culture with clear opportunities for career growth\n\nWhy Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \nHere, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\nJoin Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\nOur hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.",1786332440000,"2026-08-10 05:27:30","2026-08-05T18:19:36.000Z",{"jsonldValid":24,"jsonld":27},{"id":42,"slug":43,"title":44,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":45,"department":46,"content_html":47,"content_text":48,"years":20,"createdAt":49,"updatedAtISO":50,"postedAtISO":51,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":52},"cc12d7f1a75ae71915db0099fd72c0be1711abac15755121d26f6d96349168a9","enterprise-customer-success-manager-at-steer-c372ad1c1b","Enterprise Customer Success Manager",[16],"Customer Success","\u003Cp>Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u003C/p>\n\u003Cp>Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. \u003Cbr>\u003Cbr>\u003C/p>\u003Ch4>\u003Cstrong>About the Role\u003C/strong>\u003C/h4>\n\u003Cp>As an Enterprise Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high-energy team, your mission is to drive executive alignment, lead QBRs, and coordinate cross-functional initiatives to ensure our most important customers are retained and positioned for expansion. Beyond managing your book, you will help shape the future of Enterprise CS at Steer—building the strategic playbooks and defining how we support complex accounts at scale.\u003C/p>\n\u003Ch4>\u003Cstrong>You Are\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\u003Cstrong>An Expert Relationship Builder:\u003C/strong> You are a strategic, proactive account owner who can build deep trust with both C-suite executives and day-to-day operational contacts.\u003C/li>\n\u003Cli>\u003Cstrong>Comfortable with Complexity:\u003C/strong> You thrive when managing large, multi-location customers with competing priorities, high expectations, and multi-stakeholder dynamics.\u003C/li>\n\u003Cli>\u003Cstrong>A Structure Builder:\u003C/strong> You are energized by the \"grey area\" and love building order out of chaos. You want to help design the playbook for strategic accounts, not just execute an existing one.\u003C/li>\n\u003Cli>\u003Cstrong>Commercially Minded & Composed:\u003C/strong> You are highly organized, focused on driving business value, and able to remain calm under pressure while balancing customer advocacy with internal capacity.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>You Will\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Own the Enterprise Lifecycle:\u003C/strong> Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.\u003C/li>\n\u003Cli>\u003Cstrong>Build the Strategic Playbook:\u003C/strong> Help design Steer's enterprise CS framework, defining how we proactively support and scale our highest-value accounts.\u003C/li>\n\u003Cli>\u003Cstrong>Champion Cross-Functional Alignment:\u003C/strong> Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and translate customer feedback into internal action plans.\u003C/li>\n\u003Cli>\u003Cstrong>Mitigate Risk & Drive Growth:\u003C/strong> Create clear account plans for top-tier accounts to give the broader team visibility into enterprise health, revenue risks (GRR), and net revenue opportunities (NRR).\u003C/li>\n\u003Cli>\u003Cstrong>Streamline Executions:\u003C/strong> Lead smooth onboarding transitions, coordinate reporting and campaign strategies, and resolve complex issues before they become urgent.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>You Have\u003C/strong>\u003C/h4>\n\u003Ch4>\u003Cstrong>Must Have\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Enterprise Mastery:\u003C/strong> 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally multi-location or enterprise-scale).\u003C/li>\n\u003Cli>\u003Cstrong>Commercial Acumen:\u003C/strong> A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to boost NRR.\u003C/li>\n\u003Cli>\u003Cstrong>Executive Communication:\u003C/strong> Exceptional presentation, project management, and relationship skills, with the ability to command a room of executive stakeholders.\u003C/li>\n\u003Cli>\u003Cstrong>Lifecycle Oversight:\u003C/strong> Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Industry Experience:\u003C/strong> Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models.\u003C/li>\n\u003Cli>\u003Cstrong>CS Ecosystem Tech:\u003C/strong> Experience using HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms.\u003C/li>\n\u003Cli>\u003Cstrong>Playbook Design:\u003C/strong> Prior experience assisting with customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>Interview Process\u003C/strong>\u003C/h4>\n\u003Cp>\u003Cstrong>1. Initial Screen\u003C/strong> – 30 min with Lead Recruiter\u003C/p>\n\u003Cp>\u003Cstrong>2. Hiring Manager Interview\u003C/strong> – 45 min with Head of Success\u003C/p>\n\u003Cp>\u003Cstrong>3. Case Study Presentation\u003C/strong> – 60 min Assignment\u003C/p>\n\u003Cp>\u003Cstrong>4. Peer Interview\u003C/strong> – 30 min with Sr. CSM\u003C/p>\n\u003Cp>\u003Cstrong>    Problem Solving Exercise\u003C/strong> – 60 min with Head of People\u003C/p>\n\u003Cp>\u003Cstrong>5. Reference Checks\u003C/strong>\u003C/p>\n\u003Cp>\u003Cem>*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.\u003C/em>\u003C/p>\n\u003Ch4> \u003C/h4>\n\u003Ch4>\u003Cstrong>We Offer\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>100% remote work environment\u003C/li>\n\u003Cli>Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)\u003C/li>\n\u003Cli>Equity package\u003C/li>\n\u003Cli>Flexible PTO with a 15-day minimum\u003C/li>\n\u003Cli>Generous Parental Leave\u003C/li>\n\u003Cli>FSA and HSA options\u003C/li>\n\u003Cli>401(k)\u003C/li>\n\u003Cli>Growth & Wellness Stipend\u003C/li>\n\u003Cli>WFH Equipment\u003C/li>\n\u003Cli>Chance to work with the latest technology\u003C/li>\n\u003Cli>A collaborative, high-ownership culture with clear opportunities for career growth\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Why Join Steer?\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \u003C/p>\n\u003Cp>Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u003C/p>\n\u003Cp>Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cbr>\u003Cbr>We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u003C/p>\n\u003Cp>Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.\u003Cbr>\u003Cbr>\u003C/p>","Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\nSteer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role\nAs an Enterprise Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high-energy team, your mission is to drive executive alignment, lead QBRs, and coordinate cross-functional initiatives to ensure our most important customers are retained and positioned for expansion. Beyond managing your book, you will help shape the future of Enterprise CS at Steer—building the strategic playbooks and defining how we support complex accounts at scale.\nYou Are\n\nAn Expert Relationship Builder: You are a strategic, proactive account owner who can build deep trust with both C-suite executives and day-to-day operational contacts.\nComfortable with Complexity: You thrive when managing large, multi-location customers with competing priorities, high expectations, and multi-stakeholder dynamics.\nA Structure Builder: You are energized by the \"grey area\" and love building order out of chaos. You want to help design the playbook for strategic accounts, not just execute an existing one.\nCommercially Minded & Composed: You are highly organized, focused on driving business value, and able to remain calm under pressure while balancing customer advocacy with internal capacity.\n\nYou Will\n\nOwn the Enterprise Lifecycle: Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.\nBuild the Strategic Playbook: Help design Steer's enterprise CS framework, defining how we proactively support and scale our highest-value accounts.\nChampion Cross-Functional Alignment: Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and translate customer feedback into internal action plans.\nMitigate Risk & Drive Growth: Create clear account plans for top-tier accounts to give the broader team visibility into enterprise health, revenue risks (GRR), and net revenue opportunities (NRR).\nStreamline Executions: Lead smooth onboarding transitions, coordinate reporting and campaign strategies, and resolve complex issues before they become urgent.\n\nYou Have\nMust Have\n\nEnterprise Mastery: 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally multi-location or enterprise-scale).\nCommercial Acumen: A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to boost NRR.\nExecutive Communication: Exceptional presentation, project management, and relationship skills, with the ability to command a room of executive stakeholders.\nLifecycle Oversight: Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.\n\nNice to Have\n\nIndustry Experience: Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models.\nCS Ecosystem Tech: Experience using HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms.\nPlaybook Design: Prior experience assisting with customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch.\n\nInterview Process\n1. Initial Screen – 30 min with Lead Recruiter\n2. Hiring Manager Interview – 45 min with Head of Success\n3. Case Study Presentation – 60 min Assignment\n4. Peer Interview – 30 min with Sr. CSM\n    Problem Solving Exercise – 60 min with Head of People\n5. Reference Checks\n*We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.\n \nWe Offer\n\n100% remote work environment\nMedical, Dental, and Vision insurance within 30 days (100% employer-paid medical)\nEquity package\nFlexible PTO with a 15-day minimum\nGenerous Parental Leave\nFSA and HSA options\n401(k)\nGrowth & Wellness Stipend\nWFH Equipment\nChance to work with the latest technology\nA collaborative, high-ownership culture with clear opportunities for career growth\n\n\nWhy Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \nHere, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\nJoin Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\nOur hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.",1785468454000,"2026-07-31 05:28:15","2026-07-29T12:39:22.000Z",{"jsonldValid":24,"jsonld":27},{"id":54,"slug":55,"title":56,"companyname":57,"companylogo":58,"companyIndustry":11,"city":13,"country":13,"remote":24,"employmentType":59,"department":60,"content_html":61,"content_text":62,"years":20,"createdAt":21,"updatedAtISO":63,"postedAtISO":64,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":65},"4269dff144ea1b1377c4c6e9363861ec56e387d1e69486dce23f5527649b84d5","customer-growth-manager-at-telematel-1c91c94e66","Customer Growth Manager","Telematel","https://logo.clearbit.com/telematel.com",[16],"Marketing","\u003Cp>\u003Cstrong>Customer Growth Manager\u003C/strong>\u003C/p>\u003Cp>\u003Cstrong>Abous Us\u003C/strong> \u003C/p>\u003Cp>KidKare is a growing software company, with a big heart and an even bigger vision – all thanks to the great people who work here. We offer a full-service Child and Adult Care Food Program (CACFP) software solution that helps centers plan menus, track attendance, and communicate with parents, all while claiming CACFP reimbursements on time. Today, more than 67,000 providers trust KidKare to keep them compliant with CACFP regulations. We are a 100% remote operation.\u003C/p>\u003Ch3>\u003Cstrong>Position Summary\u003C/strong>\u003C/h3>\u003Cp>The Customer Growth Manager owns the full customer lifecycle — onboarding, retention, renewal, and expansion — for several hundred of KidKare's smallest sponsor accounts, assigned by state.\u003C/p>\u003Cp>In the CACFP market, sponsor organizations are resource-constrained and focused on growing their own agencies. They rarely have the time to explore new features or optimize how they use their software. This role closes that gap at scale: getting new customers live quickly and correctly, keeping them engaged through tech-enabled and templated outreach, and surfacing the moments where an additional KidKare product or module would help them grow.\u003C/p>\u003Cp>Success in this role looks less like deep individual account planning and more like disciplined execution across a large book. The two things that matter most are comfort operating at high account volume and rigorous adherence to established process. The ability to demonstrate software value quickly — in a 30-minute call, not a three-week engagement — is paramount.\u003C/p>\u003Ch3>\u003Cstrong>Primary Responsibilities\u003C/strong>\u003C/h3>\u003Ch3>\u003Cstrong>At-Scale Onboarding\u003C/strong>\u003C/h3>\u003Cp>•    Lead standardized, templated onboarding for newly-signed accounts in assigned states.\u003C/p>\u003Cp>•    Configure customer environments, guide basic data setup, and confirm customers are ready to independently process claims using KidKare.\u003C/p>\u003Cp>•    Execute against the onboarding standards, playbooks, and quality expectations set by the Enterprise Customer Growth Manager, escalating process gaps or edge cases rather than creating one-off approaches.\u003C/p>\u003Cp>•    Deliver group and self-serve training to move customers to competence efficiently.\u003C/p>\u003Ch3>\u003Cstrong>At-Scale Retention & Renewal\u003C/strong>\u003C/h3>\u003Cp>•    Serve as the primary KidKare point of contact for an assigned portfolio of several hundred small accounts.\u003C/p>\u003Cp>•    Own retention and renewal outcomes across the portfolio, pairing automated and personalized outreach to sustain engagement at volume.\u003C/p>\u003Cp>•    Monitor account health indicators (usage, adoption, support activity, claim volume) and prioritize outreach toward at-risk and high-opportunity accounts.\u003C/p>\u003Cp>•    Conduct renewal and pricing conversations, including communicating price adjustments, articulating value against cost, and securing renewal commitments within approved pricing guidelines.\u003C/p>\u003Cp>•    Escalate pricing exceptions and non-standard terms to the Senior or Enterprise Customer Growth Manager.\u003C/p>\u003Ch3>\u003Cstrong>Growth & Expansion\u003C/strong>\u003C/h3>\u003Cp>•    Proactively identify and close upsell and cross-sell opportunities across the portfolio, meeting or exceeding an assigned expansion quota.\u003C/p>\u003Cp>•    Execute outreach sequences and campaigns that surface growth opportunities without requiring individualized account planning for every customer.\u003C/p>\u003Cp>•    Develop working fluency in KidKare's product lines and match customer goals to relevant capabilities.\u003C/p>\u003Cp>•    Forecast expansion and retention activity and communicate progress clearly to your manager.\u003C/p>\u003Ch3>\u003Cstrong>Process, Tooling & Knowledge\u003C/strong>\u003C/h3>\u003Cp>•    Build in-depth working knowledge of the Child and Adult Care Food Program (CACFP) and of how sponsor organizations operate.\u003C/p>\u003Cp>•    Consistently log, update, and document all account activity in KidKare's CRM and CS enablement tools (HubSpot, Monday, Notion, SharePoint).\u003C/p>\u003Cp>•    Use AI and automation tooling to extend personal capacity across a high-volume book.\u003C/p>\u003Cp>•    Recommend improvements to onboarding templates, training materials, and outreach sequences based on patterns observed across the portfolio.\u003C/p>\u003Cp>•    Partner with Support to route technical issues appropriately and manage escalations to a clean resolution.\u003C/p>\u003Cp>•    Relay product and service improvement opportunities back to the Product team.\u003C/p>\u003Ch3>\u003Cstrong>Required Qualifications\u003C/strong>\u003C/h3>\u003Cp>•    2+ years in Customer Success, Account Management, Onboarding, or Inside Sales, preferably in a SaaS environment.\u003C/p>\u003Cp>•    Direct experience managing a high volume of accounts simultaneously with varying levels of engagement.\u003C/p>\u003Cp>•    Exposure to identifying and advancing upsell or cross-sell opportunities, with the appetite to carry a quota.\u003C/p>\u003Cp>•    Strong organizational skills and demonstrated discipline in following standardized workflows.\u003C/p>\u003Cp>•    Strong written and verbal communication skills, with the ability to tailor messaging across varying stakeholders.\u003C/p>\u003Cp>•    Technically capable, with patience for customers who are not.\u003C/p>\u003Cp>•    Self-motivated, proactive, and comfortable working independently.\u003C/p>\u003Ch3>\u003Cstrong>Preferred Qualifications\u003C/strong>\u003C/h3>\u003Cp>•    Demonstrated track record of closing upsell or cross-sell revenue against a quota.\u003C/p>\u003Cp>•    Experience with CACFP, federal benefit programs (SNAP, WIC, Head Start), or USDA guidelines.\u003C/p>\u003Cp>•    Experience onboarding or training customers on software.\u003C/p>\u003Cp>•    Experience using AI tools to manage customer relationships or workflows at scale.\u003C/p>\u003Cp>•    Experience in a scaled / digital / pooled customer success model.\u003C/p>\u003Cp>•    Bachelor's degree, preferably in Marketing, Business, Communications, or a related field.\u003C/p>\u003Ch3>\u003Cstrong>Core Competencies\u003C/strong>\u003C/h3>\u003Cp>•    At-Scale Account Management\u003C/p>\u003Cp>•    Process Adherence & Execution Discipline\u003C/p>\u003Cp>•    Consultative Selling & Growth Identification\u003C/p>\u003Cp>•    Customer Onboarding & Training\u003C/p>\u003Cp>•    Data-Driven Prioritization\u003C/p>\u003Cp>•    Written & Verbal Communication\u003C/p>\u003Cp>•    CRM & Tooling Proficiency\u003C/p>\u003Ch3>\u003Cstrong>Success Measures\u003C/strong>\u003C/h3>\u003Cp>Performance in this role will be evaluated on:\u003C/p>\u003Cp>•    Gross and net revenue retention across the assigned portfolio\u003C/p>\u003Cp>•    Renewal rate and on-time renewal completion\u003C/p>\u003Cp>•    Expansion revenue closed against assigned quota\u003C/p>\u003Cp>•    Onboarding completion rate and time-to-live for new accounts\u003C/p>\u003Cp>•    Portfolio engagement coverage — percentage of accounts touched per cycle\u003C/p>\u003Cp>•    CRM data hygiene and adoption of automation/AI tooling to manage the book\u003C/p>\u003Cp>\u003Cem>\u003Cstrong>All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, or marital status.\u003C/strong>\u003C/em>\u003C/p>\u003Cp>#KidKare\u003C/p>","Customer Growth ManagerAbous Us KidKare is a growing software company, with a big heart and an even bigger vision – all thanks to the great people who work here. We offer a full-service Child and Adult Care Food Program (CACFP) software solution that helps centers plan menus, track attendance, and communicate with parents, all while claiming CACFP reimbursements on time. Today, more than 67,000 providers trust KidKare to keep them compliant with CACFP regulations. We are a 100% remote operation.Position SummaryThe Customer Growth Manager owns the full customer lifecycle — onboarding, retention, renewal, and expansion — for several hundred of KidKare's smallest sponsor accounts, assigned by state.In the CACFP market, sponsor organizations are resource-constrained and focused on growing their own agencies. They rarely have the time to explore new features or optimize how they use their software. This role closes that gap at scale: getting new customers live quickly and correctly, keeping them engaged through tech-enabled and templated outreach, and surfacing the moments where an additional KidKare product or module would help them grow.Success in this role looks less like deep individual account planning and more like disciplined execution across a large book. The two things that matter most are comfort operating at high account volume and rigorous adherence to established process. The ability to demonstrate software value quickly — in a 30-minute call, not a three-week engagement — is paramount.Primary ResponsibilitiesAt-Scale Onboarding•    Lead standardized, templated onboarding for newly-signed accounts in assigned states.•    Configure customer environments, guide basic data setup, and confirm customers are ready to independently process claims using KidKare.•    Execute against the onboarding standards, playbooks, and quality expectations set by the Enterprise Customer Growth Manager, escalating process gaps or edge cases rather than creating one-off approaches.•    Deliver group and self-serve training to move customers to competence efficiently.At-Scale Retention & Renewal•    Serve as the primary KidKare point of contact for an assigned portfolio of several hundred small accounts.•    Own retention and renewal outcomes across the portfolio, pairing automated and personalized outreach to sustain engagement at volume.•    Monitor account health indicators (usage, adoption, support activity, claim volume) and prioritize outreach toward at-risk and high-opportunity accounts.•    Conduct renewal and pricing conversations, including communicating price adjustments, articulating value against cost, and securing renewal commitments within approved pricing guidelines.•    Escalate pricing exceptions and non-standard terms to the Senior or Enterprise Customer Growth Manager.Growth & Expansion•    Proactively identify and close upsell and cross-sell opportunities across the portfolio, meeting or exceeding an assigned expansion quota.•    Execute outreach sequences and campaigns that surface growth opportunities without requiring individualized account planning for every customer.•    Develop working fluency in KidKare's product lines and match customer goals to relevant capabilities.•    Forecast expansion and retention activity and communicate progress clearly to your manager.Process, Tooling & Knowledge•    Build in-depth working knowledge of the Child and Adult Care Food Program (CACFP) and of how sponsor organizations operate.•    Consistently log, update, and document all account activity in KidKare's CRM and CS enablement tools (HubSpot, Monday, Notion, SharePoint).•    Use AI and automation tooling to extend personal capacity across a high-volume book.•    Recommend improvements to onboarding templates, training materials, and outreach sequences based on patterns observed across the portfolio.•    Partner with Support to route technical issues appropriately and manage escalations to a clean resolution.•    Relay product and service improvement opportunities back to the Product team.Required Qualifications•    2+ years in Customer Success, Account Management, Onboarding, or Inside Sales, preferably in a SaaS environment.•    Direct experience managing a high volume of accounts simultaneously with varying levels of engagement.•    Exposure to identifying and advancing upsell or cross-sell opportunities, with the appetite to carry a quota.•    Strong organizational skills and demonstrated discipline in following standardized workflows.•    Strong written and verbal communication skills, with the ability to tailor messaging across varying stakeholders.•    Technically capable, with patience for customers who are not.•    Self-motivated, proactive, and comfortable working independently.Preferred Qualifications•    Demonstrated track record of closing upsell or cross-sell revenue against a quota.•    Experience with CACFP, federal benefit programs (SNAP, WIC, Head Start), or USDA guidelines.•    Experience onboarding or training customers on software.•    Experience using AI tools to manage customer relationships or workflows at scale.•    Experience in a scaled / digital / pooled customer success model.•    Bachelor's degree, preferably in Marketing, Business, Communications, or a related field.Core Competencies•    At-Scale Account Management•    Process Adherence & Execution Discipline•    Consultative Selling & Growth Identification•    Customer Onboarding & Training•    Data-Driven Prioritization•    Written & Verbal Communication•    CRM & Tooling ProficiencySuccess MeasuresPerformance in this role will be evaluated on:•    Gross and net revenue retention across the assigned portfolio•    Renewal rate and on-time renewal completion•    Expansion revenue closed against assigned quota•    Onboarding completion rate and time-to-live for new accounts•    Portfolio engagement coverage — percentage of accounts touched per cycle•    CRM data hygiene and adoption of automation/AI tooling to manage the bookAll qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, or marital status.#KidKare","2026-08-22 19:30:59","2026-08-22T17:30:59.000Z",{"jsonldValid":24,"jsonld":27},{"id":67,"slug":68,"title":69,"companyname":70,"companylogo":71,"companyIndustry":72,"city":73,"country":13,"remote":24,"employmentType":74,"department":60,"content_html":75,"content_text":76,"years":20,"createdAt":21,"updatedAtISO":63,"postedAtISO":64,"hasSalary":24,"salaryMin":77,"salaryMax":78,"currency":25,"schema":79},"c4e9e1621d92523cbff90b26c9aefe6ea4bfaae274d49012449eff1ce5065526","manager-email-operations-and-execution-at-pgim-237cf7f5f0","Manager, Email Operations and Execution","PGIM","https://logo.clearbit.com/PGIM.com","Financial Services","Newark",[16],"\u003Cp>Job Classification:\u003C/p>Marketing & Communications - Marketing\u003Cp>The Manager, Email Operations & Execution is responsible for leading the operational delivery of enterprise email marketing and lifecycle communications. Reporting to the Director, Email & Marketing Automation, this role manages the team responsible for translating email strategy into efficient, scalable, and compliant execution.\u003C/p>\u003Cp>\u003Cb>\u003Cspan>Why This Role Matters:\u003C/span>\u003C/b>\u003C/p>\u003Cp>This leader oversees campaign execution, workflow management, quality assurance, operational governance, and continuous process improvement. The role partners closely with Email Strategy & Business Partnership, Email Audience & Programs Strategy, and Marketing Automation Platform teams to ensure email programs are delivered with accuracy, consistency, and measurable business impact.\u003C/p>\u003Cp>\u003Cb>What You Will Do:\u003C/b>\u003C/p>\u003Cp>Email Operations & Campaign Delivery\u003C/p>\u003Cul>\u003Cli>\u003Cp>Lead the execution of email campaigns, lifecycle programs, and automated communications across business units.\u003C/p>\u003C/li>\u003Cli>Ensure campaigns are delivered accurately, on time, and in alignment with business requirements and operational standards.\u003C/li>\u003Cli>Oversee campaign readiness, deployment processes, quality assurance, and post-launch support.\u003C/li>\u003Cli>Drive consistency and operational excellence across all email execution activities.\u003C/li>\u003C/ul>\u003Cp>Operational Governance & Process Management\u003C/p>\u003Cul>\u003Cli>Establish and maintain scalable workflows, execution standards, and quality controls.\u003C/li>\u003Cli>Ensure compliance with marketing, brand, regulatory, and data governance requirements.\u003C/li>\u003Cli>Continuously improve processes that increase efficiency, reduce risk, and enhance execution quality.\u003C/li>\u003Cli>Partner with Email Audience & Programs and Martech product owner teams to support process optimization and automation opportunities.\u003C/li>\u003C/ul>\u003Cp>Team Leadership & Resource Management\u003C/p>\u003Cul>\u003Cli>Lead, coach, and develop the Email Operations & Execution team.\u003C/li>\u003Cli>Manage workload prioritization, resource allocation, and delivery planning across projects and business priorities.\u003C/li>\u003Cli>Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.\u003C/li>\u003Cli>Build team capabilities and delivery capacity through effective use of internal talent, external partners, and scalable operational support models.\u003C/li>\u003C/ul>\u003Cp>Cross-Functional Partnership & Stakeholder Support\u003C/p>\u003Cul>\u003Cli>Partner with strategy, audience & programs, Martech platforms, creative, and analytics teams to translate marketing objectives into executable programs.\u003C/li>\u003Cli>Communicate priorities, risks, dependencies, and operational recommendations to stakeholders and leadership.\u003C/li>\u003Cli>Support alignment between strategic planning and execution to ensure successful delivery of marketing initiatives.\u003C/li>\u003Cli>Serve as a trusted operational partner across the Email & Marketing Automation organization.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>What You Will Bring:\u003C/b>\u003C/p>\u003Cul>\u003Cli>Strong experience in email marketing, marketing automation, campaign operations, or digital marketing execution.\u003C/li>\u003Cli>Experience building, leading, and scaling campaign delivery or marketing operations teams, including management of internal staff, external partners, and flexible delivery resources.\u003C/li>\u003Cli>Working knowledge of email platforms, lifecycle marketing, audience segmentation, quality assurance, and operational workflows.\u003C/li>\u003Cli>Proven ability to manage multiple priorities, improve processes, and lead cross-functional initiatives.\u003C/li>\u003Cli>Strong leadership, communication, stakeholder management, and problem-solving skills.\u003C/li>\u003Cli>Experience working within complex, matrixed marketing organizations.\u003C/li>\u003C/ul>\u003Ch2>Success Measures\u003C/h2>\u003Cul>\u003Cli>Reliable, high-quality delivery of email campaigns and lifecycle communications.\u003C/li>\u003Cli>Improved operational efficiency, execution quality, and speed to market.\u003C/li>\u003Cli>Strong adherence to governance, quality assurance, and compliance standards.\u003C/li>\u003Cli>Effective workload management and team performance.\u003C/li>\u003Cli>Increased scalability of email operations through process improvement and standardization.\u003C/li>\u003Cli>Positive stakeholder satisfaction and partnership across marketing functions.\u003C/li>\u003C/ul>\u003Cp>This role serves as the operational leader of the Email Operations & Execution function, ensuring the organization's email strategies are translated into scalable, efficient, and high-quality execution that supports business growth and customer engagement.\u003C/p>\u003Ch1>\u003Cb>What we offer you:\u003C/b>\u003C/h1>\u003Cbr>\u003Ch1>\u003C/h1>Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $114,500.00 to $188,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.\u003Cul>\u003Cli>\u003Cb>Market competitive base salaries, with a yearly bonus potential at every level. \u003C/b>\u003C/li>\u003Cli>\u003Cb>Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. \u003C/b>\u003C/li>\u003Cli>401(k) plan with company match (up to 4%). \u003C/li>\u003Cli>Company-funded pension plan. \u003C/li>\u003Cli>\u003Cb>Wellness Programs \u003C/b>including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. \u003C/li>\u003Cli>\u003Cb>Work/Life Resources\u003C/b> to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  \u003C/li>\u003Cli>\u003Cb>Education Benefit\u003C/b> to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  \u003C/li>\u003Cli>\u003Cb>Employee Stock Purchase Plan:\u003C/b> Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.  \u003C/p>\u003Cbr>\u003Cp>Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. \u003C/p>\u003Cbr>\u003Cp>Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. \u003C/p>\u003Cbr>\u003Cp>If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. \u003C/p>\u003Cp>If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.\u003C/p>","Job Classification:Marketing & Communications - MarketingThe Manager, Email Operations & Execution is responsible for leading the operational delivery of enterprise email marketing and lifecycle communications. Reporting to the Director, Email & Marketing Automation, this role manages the team responsible for translating email strategy into efficient, scalable, and compliant execution.Why This Role Matters:This leader oversees campaign execution, workflow management, quality assurance, operational governance, and continuous process improvement. The role partners closely with Email Strategy & Business Partnership, Email Audience & Programs Strategy, and Marketing Automation Platform teams to ensure email programs are delivered with accuracy, consistency, and measurable business impact.What You Will Do:Email Operations & Campaign DeliveryLead the execution of email campaigns, lifecycle programs, and automated communications across business units.Ensure campaigns are delivered accurately, on time, and in alignment with business requirements and operational standards.Oversee campaign readiness, deployment processes, quality assurance, and post-launch support.Drive consistency and operational excellence across all email execution activities.Operational Governance & Process ManagementEstablish and maintain scalable workflows, execution standards, and quality controls.Ensure compliance with marketing, brand, regulatory, and data governance requirements.Continuously improve processes that increase efficiency, reduce risk, and enhance execution quality.Partner with Email Audience & Programs and Martech product owner teams to support process optimization and automation opportunities.Team Leadership & Resource ManagementLead, coach, and develop the Email Operations & Execution team.Manage workload prioritization, resource allocation, and delivery planning across projects and business priorities.Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.Build team capabilities and delivery capacity through effective use of internal talent, external partners, and scalable operational support models.Cross-Functional Partnership & Stakeholder SupportPartner with strategy, audience & programs, Martech platforms, creative, and analytics teams to translate marketing objectives into executable programs.Communicate priorities, risks, dependencies, and operational recommendations to stakeholders and leadership.Support alignment between strategic planning and execution to ensure successful delivery of marketing initiatives.Serve as a trusted operational partner across the Email & Marketing Automation organization.What You Will Bring:Strong experience in email marketing, marketing automation, campaign operations, or digital marketing execution.Experience building, leading, and scaling campaign delivery or marketing operations teams, including management of internal staff, external partners, and flexible delivery resources.Working knowledge of email platforms, lifecycle marketing, audience segmentation, quality assurance, and operational workflows.Proven ability to manage multiple priorities, improve processes, and lead cross-functional initiatives.Strong leadership, communication, stakeholder management, and problem-solving skills.Experience working within complex, matrixed marketing organizations.Success MeasuresReliable, high-quality delivery of email campaigns and lifecycle communications.Improved operational efficiency, execution quality, and speed to market.Strong adherence to governance, quality assurance, and compliance standards.Effective workload management and team performance.Increased scalability of email operations through process improvement and standardization.Positive stakeholder satisfaction and partnership across marketing functions.This role serves as the operational leader of the Email Operations & Execution function, ensuring the organization's email strategies are translated into scalable, efficient, and high-quality execution that supports business growth and customer engagement.What we offer you:Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $114,500.00 to $188,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.Market competitive base salaries, with a yearly bonus potential at every level. Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 401(k) plan with company match (up to 4%). Company-funded pension plan. Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.  Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.",114500,188900,{"jsonldValid":24,"jsonld":27},{"id":81,"slug":82,"title":83,"companyname":84,"companylogo":85,"companyTagline":86,"companyIndustry":87,"city":88,"country":27,"remote":24,"employmentType":89,"department":60,"content_html":90,"content_text":91,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":92,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":93},"59a3f58523f71dfe978df535398cc494f408e9c0c1be93986949b6cb188f47f2","sr-crm-program-manager-at-cengage-group-9aa59473f7","Sr CRM Program Manager","Cengage Group","https://logo.clearbit.com/cengagegroup.com","We are a global education technology company equipping learners with the skills and competencies needed to be job ready.","E-Learning Providers","2 Locations",[16],"\u003Ch2>\u003Cb>We believe in the power and joy of learning\u003C/b>\u003C/h2>\u003Cp>At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.\u003C/p>\u003Ch2>What you'll do here:\u003C/h2>\u003Cp>Lead the planning and execution of large-scale CRM programs and strategic Salesforce initiatives, defining scope, goals, and deliverables in partnership with senior leadership and business collaborators.\u003C/p>\u003Cp>Take full responsibility for program outcomes spanning Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and associated CRM ecosystem technologies.\u003C/p>\u003Cul>\u003Cli>Drive enterprise CRM transformation programs, including platform modernization, process optimization, customer experience improvements, AI-enabled capabilities, and integration initiatives.\u003C/li>\u003Cli>Serve as the primary point of contact for executive sponsors and steering committees, providing clear communication on program status, risks, dependencies, financials, and strategic recommendations.\u003C/li>\u003Cli>Establish and govern CRM program operating models, and delivery frameworks to ensure consistency, scalability, and alignment across teams.\u003C/li>\u003Cli>Lead cross-functional teams consisting of Product, Technology, Sales, Marketing, Customer Success, Data, Operations, and external partners to successfully deliver complex initiatives.\u003C/li>\u003Cli>Advance identification and mitigation of program-level risks, dependencies, and impediments while proactively resolving issues across multiple workstreams.\u003C/li>\u003C/ul>\u003Cp>Collaborate with enterprise architecture, engineering, and business groups to establish CRM roadmaps and guarantee alignment with wider technology and business strategies.\u003C/p>\u003Cul>\u003Cli>Manage vendor relationships, including evaluation, selection, contract negotiations, performance management, and delivery oversight.\u003C/li>\u003C/ul>\u003Cp>Develop and manage program budgets, forecasts, arguments, and financial reporting, ensuring effective investment management and realization of business value.\u003C/p>\u003Cul>\u003Cli>Drive governance of CRM platforms, including release management, change management, adoption strategies, compliance requirements, and operational excellence.\u003C/li>\u003C/ul>\u003Cp>Champion customer engagement capabilities powered by intelligent systems, workflow automation, analytics, and data-driven decision making across the CRM ecosystem.\u003C/p>\u003Cp>Foster collaboration among global and distributed teams while ensuring effective communication, transparency, and collaborator alignment.\u003C/p>\u003Ch2>Skills you will need here:\u003C/h2>\u003Cul>\u003Cli>8 or more years spent directing enterprise program efforts related to significant technology and business transformation endeavors.\u003C/li>\u003Cli>5+ years of experience leading Salesforce and CRM programs within complex enterprise environments.\u003C/li>\u003C/ul>\u003Cp>Demonstrated experience managing Salesforce implementations, improvements, integrations, migrations, and platform governance initiatives.\u003C/p>\u003Cul>\u003Cli>Solid knowledge of the Salesforce ecosystem features including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Data Cloud, and related partner technologies.\u003C/li>\u003Cli>Proven ability to establish governance models, Centers of Excellence, operating frameworks, and scalable delivery processes.\u003C/li>\u003C/ul>\u003Cp>Experience managing multimillion-dollar portfolios, budgets, arguments, vendor contracts, and financial planning activities.\u003C/p>\u003Cul>\u003Cli>Proficiency in Agile, Waterfall, and hybrid delivery methods with the capability to adjust approaches according to program complexity and organizational needs.\u003C/li>\u003C/ul>\u003Cp>Outstanding communication, executive presentation, and collaborator management skills with the ability to translate complex technical concepts into actionable business outcomes.\u003C/p>\u003Cul>\u003Cli>Demonstrated success leading cross-functional teams and influencing senior leaders across business and technology organizations.\u003C/li>\u003Cli>Experience with CRM analytics, customer engagement platforms, AI-enabled workflows, customer data platforms (CDPs), and digital transformation initiatives.\u003C/li>\u003Cli>Proficiency with Jira, Confluence, Aha!, Planview, Smartsheet, or similar program governance and reporting tools.\u003C/li>\u003C/ul>\u003Cp>Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.\u003C/p>\u003Cp>Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at\u003C/p>\u003Cp>accommodations.ta@cengage.com.\u003C/p>\u003Ch2>\u003Cb>About Cengage\u003C/b>\u003C/h2>\u003Cp>Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.\u003C/p>\u003Cp>\u003Cb>Compensation\u003C/b>\u003C/p>\u003Cp>At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our \u003Ci>Total Rewards Philosophy\u003C/i>.\u003C/p>\u003Cp>The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.\u003C/p>\u003Cp>In this position,  you will be eligible to participate in the company’s discretionary incentive bonus program.  This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.  \u003C/p>\u003Ch1>\u003C/h1>20% Annual: Individual Target$117,100.00 - $187,300.00 USD","We believe in the power and joy of learningAt Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.What you'll do here:Lead the planning and execution of large-scale CRM programs and strategic Salesforce initiatives, defining scope, goals, and deliverables in partnership with senior leadership and business collaborators.Take full responsibility for program outcomes spanning Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and associated CRM ecosystem technologies.Drive enterprise CRM transformation programs, including platform modernization, process optimization, customer experience improvements, AI-enabled capabilities, and integration initiatives.Serve as the primary point of contact for executive sponsors and steering committees, providing clear communication on program status, risks, dependencies, financials, and strategic recommendations.Establish and govern CRM program operating models, and delivery frameworks to ensure consistency, scalability, and alignment across teams.Lead cross-functional teams consisting of Product, Technology, Sales, Marketing, Customer Success, Data, Operations, and external partners to successfully deliver complex initiatives.Advance identification and mitigation of program-level risks, dependencies, and impediments while proactively resolving issues across multiple workstreams.Collaborate with enterprise architecture, engineering, and business groups to establish CRM roadmaps and guarantee alignment with wider technology and business strategies.Manage vendor relationships, including evaluation, selection, contract negotiations, performance management, and delivery oversight.Develop and manage program budgets, forecasts, arguments, and financial reporting, ensuring effective investment management and realization of business value.Drive governance of CRM platforms, including release management, change management, adoption strategies, compliance requirements, and operational excellence.Champion customer engagement capabilities powered by intelligent systems, workflow automation, analytics, and data-driven decision making across the CRM ecosystem.Foster collaboration among global and distributed teams while ensuring effective communication, transparency, and collaborator alignment.Skills you will need here:8 or more years spent directing enterprise program efforts related to significant technology and business transformation endeavors.5+ years of experience leading Salesforce and CRM programs within complex enterprise environments.Demonstrated experience managing Salesforce implementations, improvements, integrations, migrations, and platform governance initiatives.Solid knowledge of the Salesforce ecosystem features including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Data Cloud, and related partner technologies.Proven ability to establish governance models, Centers of Excellence, operating frameworks, and scalable delivery processes.Experience managing multimillion-dollar portfolios, budgets, arguments, vendor contracts, and financial planning activities.Proficiency in Agile, Waterfall, and hybrid delivery methods with the capability to adjust approaches according to program complexity and organizational needs.Outstanding communication, executive presentation, and collaborator management skills with the ability to translate complex technical concepts into actionable business outcomes.Demonstrated success leading cross-functional teams and influencing senior leaders across business and technology organizations.Experience with CRM analytics, customer engagement platforms, AI-enabled workflows, customer data platforms (CDPs), and digital transformation initiatives.Proficiency with Jira, Confluence, Aha!, Planview, Smartsheet, or similar program governance and reporting tools.Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us ataccommodations.ta@cengage.com.About CengageCengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.CompensationAt Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.In this position,  you will be eligible to participate in the company’s discretionary incentive bonus program.  This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.  20% Annual: Individual Target$117,100.00 - $187,300.00 USD","2026-08-22T17:30:58.000Z",{"jsonldValid":24,"jsonld":27},{"id":95,"slug":96,"title":97,"companyname":98,"companylogo":27,"city":99,"country":100,"remote":14,"employmentType":101,"department":60,"content_html":103,"content_text":104,"years":20,"createdAt":105,"updatedAtISO":106,"postedAtISO":107,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":108,"schema":109},"dd59ec5503c4368dbcccb973a817b459b757354d8a9bbe8a11f4a38bc90d7f5d","senior-software-engineer-growth-at-apollo-e438430e8f","Senior Software Engineer, Growth","apollo","Remote","Poland",[102],"Contract","\u003Cp>Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.\u003C/p>\u003Cp>\u003Cstrong>**This is a Permanent role (\"Umowa o pracę\") and not a B2B contract**\u003C/strong>\u003C/p>\n\n\n\u003Cp>As a Senior Software Engineer on the \u003Cstrong>Growth team\u003C/strong>, you will be a critical part of our growing company, working at the intersection of engineering, product, marketing, and data science to accelerate product growth through rapid experimentation, data analysis, and scalable technical solutions. You’ll implement and drive best practices in technology, architecture, and process while optimizing funnels, automating growth loops, and shipping features that drive measurable impact.\u003C/p>\n\u003Cp>You’ll have the chance to work in an open and collaborative environment, receive and give hands-on mentorship, and have opportunities to grow and accelerate your career. You love both learning and teaching, enjoy working cross-functionally to solve hard problems, and strive for quality — obsessing over automation, performance, and squashing any bugs that sneak through.\u003C/p>\n\u003Cp>\u003Cstrong>Our tech stack:\u003C/strong> Ruby/RoR, React.js, TypeScript, Redux, Node.js, Python, MongoDB, Elasticsearch, Ansible, Terraform, Grafana, Kibana, Docker, Kubernetes, AWS/GCP, GitHub Actions.\u003C/p>\n\u003Ch2>Daily Adventures and Responsibilities\u003C/h2>\n\u003Cul>\n\u003Cli>Develop and execute engineering strategies that enable rapid experimentation and data-driven decision-making\u003C/li>\n\u003Cli>Collaborate cross-functionally with Product, Design, Marketing, Data Science, and Engineering to optimize key growth metrics and contribute to core product initiatives\u003C/li>\n\u003Cli>Architect and build scalable systems that support growth initiatives, such as onboarding flows, personalization engines, and viral loops\u003C/li>\n\u003Cli>Implement A/B testing and data instrumentation to ensure accurate tracking and measurement of experiments\u003C/li>\n\u003Cli>Leverage automation and machine learning to optimize user engagement, reduce churn, and personalize user experiences\u003C/li>\n\u003Cli>Produce clean, well-structured, well-documented code and implement pixel-perfect designs that work across browsers, per spec\u003C/li>\n\u003Cli>Help maintain code quality, organization, automation, and continuous delivery\u003C/li>\n\u003Cli>Ensure technical excellence through best practices in performance optimization, security, and scalability\u003C/li>\n\u003Cli>Effectively communicate development progress or blockers to the product lead, engineering manager, and other stakeholders\u003C/li>\n\u003Cli>Work effectively as part of a large global team; attend and engage in stand-ups, team meetings, and manager 1:1s\u003C/li>\n\u003Cli>Give and receive constructive feedback and praise\u003C/li>\n\u003C/ul>\n\u003Ch2>Competencies\u003C/h2>\n\u003Cul>\n\u003Cli>Proactively acts without being told what to do; identifies areas of improvement and drives best practices to deliver high-quality, performant, scalable solutions\u003C/li>\n\u003Cli>Takes ownership over everything shipped\u003C/li>\n\u003Cli>Communicates effectively, clearly, and concisely — technical and non-technical, written and verbal — and actively listens to ensure understanding\u003C/li>\n\u003Cli>Helps teammates overcome obstacles, resolve blockers, and complete work; shares credit where due\u003C/li>\n\u003Cli>Actively seeks out and acts on feedback as a tool for growth\u003C/li>\n\u003Cli>Confident in owning their role and bringing creative ideas to users\u003C/li>\n\u003Cli>Excellent leadership and stakeholder management skills\u003C/li>\n\u003Cli>Comfort with ambiguity and a bias toward action; obsession with metrics (LTV, CAC, retention) and rapid iteration\u003C/li>\n\u003C/ul>\n\u003Ch2>Skills & Relevant Experience\u003C/h2>\n\u003Cul>\n\u003Cli>Proven experience leveraging AI tools to enhance software development (code generation, debugging, productivity optimization), with fluency integrating AI-driven solutions into your workflow and a willingness to stay current with emerging AI technologies\u003C/li>\n\u003Cli>BS in Computer Science, or equivalent\u003C/li>\n\u003Cli>Minimum 5 years of industry experience in frontend or full-stack development, building large-scale applications\u003C/li>\n\u003Cli>Proficiency in JavaScript (ES6)/TypeScript, React, Redux, HTML, CSS, and at least one backend language (Ruby/RoR, Python, or Node.js)\u003C/li>\n\u003Cli>Experience with cloud infrastructure (AWS/GCP) and REST APIs\u003C/li>\n\u003Cli>Experience with analytics tools (Amplitude, Mixpanel, Google Analytics) and A/B testing platforms (e.g., Optimizely, LaunchDarkly, Segment)\u003C/li>\n\u003Cli>Familiarity with growth frameworks (e.g., Pirate Metrics, viral loops)\u003C/li>\n\u003Cli>Strong UX and product sense, with the ability to negotiate the right MVP\u003C/li>\n\u003Cli>Strong attention to detail; interest in building UI with performance, accessibility, and scalability in mind\u003C/li>\n\u003C/ul>\n\u003Ch2>Nice-to-Haves\u003C/h2>\n\u003Cul>\n\u003Cli>Experience with growth at a startup or scaling product\u003C/li>\n\u003Cli>Knowledge of SEO, CRM tools (Braze, HubSpot), or marketing automation\u003C/li>\n\u003C/ul>\n\u003Ch3>We are AI Native\u003C/h3>\n\u003Cp>Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.\u003C/p>\n\u003Ch3>Why You’ll Love Working at Apollo\u003C/h3>\n\u003Cp>At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we \u003Cstrong>take extreme ownership\u003C/strong> of our work, \u003Cstrong>move with focus and urgency\u003C/strong>, and \u003Cstrong>learn voraciously\u003C/strong> to stay ahead.\u003C/p>\n\u003Cp>We invest deeply in your growth, ensuring you have the resources, support, and autonomy to \u003Cstrong>own your role and make a real impact\u003C/strong>. Collaboration is at our core—we’re \u003Cstrong>all for one\u003C/strong>, meaning you’ll have a team across departments ready to help you succeed. We encourage \u003Cstrong>bold ideas and courageous action\u003C/strong>, giving you the freedom to experiment, take smart risks, and drive big wins.\u003C/p>\n\u003Cp>If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. \u003C/p>\n\u003Cp>Learn more here!\u003C/p>","Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.**This is a Permanent role (\"Umowa o pracę\") and not a B2B contract**\n\n\nAs a Senior Software Engineer on the Growth team, you will be a critical part of our growing company, working at the intersection of engineering, product, marketing, and data science to accelerate product growth through rapid experimentation, data analysis, and scalable technical solutions. You’ll implement and drive best practices in technology, architecture, and process while optimizing funnels, automating growth loops, and shipping features that drive measurable impact.\nYou’ll have the chance to work in an open and collaborative environment, receive and give hands-on mentorship, and have opportunities to grow and accelerate your career. You love both learning and teaching, enjoy working cross-functionally to solve hard problems, and strive for quality — obsessing over automation, performance, and squashing any bugs that sneak through.\nOur tech stack: Ruby/RoR, React.js, TypeScript, Redux, Node.js, Python, MongoDB, Elasticsearch, Ansible, Terraform, Grafana, Kibana, Docker, Kubernetes, AWS/GCP, GitHub Actions.\nDaily Adventures and Responsibilities\n\nDevelop and execute engineering strategies that enable rapid experimentation and data-driven decision-making\nCollaborate cross-functionally with Product, Design, Marketing, Data Science, and Engineering to optimize key growth metrics and contribute to core product initiatives\nArchitect and build scalable systems that support growth initiatives, such as onboarding flows, personalization engines, and viral loops\nImplement A/B testing and data instrumentation to ensure accurate tracking and measurement of experiments\nLeverage automation and machine learning to optimize user engagement, reduce churn, and personalize user experiences\nProduce clean, well-structured, well-documented code and implement pixel-perfect designs that work across browsers, per spec\nHelp maintain code quality, organization, automation, and continuous delivery\nEnsure technical excellence through best practices in performance optimization, security, and scalability\nEffectively communicate development progress or blockers to the product lead, engineering manager, and other stakeholders\nWork effectively as part of a large global team; attend and engage in stand-ups, team meetings, and manager 1:1s\nGive and receive constructive feedback and praise\n\nCompetencies\n\nProactively acts without being told what to do; identifies areas of improvement and drives best practices to deliver high-quality, performant, scalable solutions\nTakes ownership over everything shipped\nCommunicates effectively, clearly, and concisely — technical and non-technical, written and verbal — and actively listens to ensure understanding\nHelps teammates overcome obstacles, resolve blockers, and complete work; shares credit where due\nActively seeks out and acts on feedback as a tool for growth\nConfident in owning their role and bringing creative ideas to users\nExcellent leadership and stakeholder management skills\nComfort with ambiguity and a bias toward action; obsession with metrics (LTV, CAC, retention) and rapid iteration\n\nSkills & Relevant Experience\n\nProven experience leveraging AI tools to enhance software development (code generation, debugging, productivity optimization), with fluency integrating AI-driven solutions into your workflow and a willingness to stay current with emerging AI technologies\nBS in Computer Science, or equivalent\nMinimum 5 years of industry experience in frontend or full-stack development, building large-scale applications\nProficiency in JavaScript (ES6)/TypeScript, React, Redux, HTML, CSS, and at least one backend language (Ruby/RoR, Python, or Node.js)\nExperience with cloud infrastructure (AWS/GCP) and REST APIs\nExperience with analytics tools (Amplitude, Mixpanel, Google Analytics) and A/B testing platforms (e.g., Optimizely, LaunchDarkly, Segment)\nFamiliarity with growth frameworks (e.g., Pirate Metrics, viral loops)\nStrong UX and product sense, with the ability to negotiate the right MVP\nStrong attention to detail; interest in building UI with performance, accessibility, and scalability in mind\n\nNice-to-Haves\n\nExperience with growth at a startup or scaling product\nKnowledge of SEO, CRM tools (Braze, HubSpot), or marketing automation\n\nWe are AI Native\nApollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.\nWhy You’ll Love Working at Apollo\nAt Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.\nWe invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.\nIf you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. \nLearn more here!",1787412402000,"2026-08-22 17:27:36","2026-08-21T22:43:48.000Z","PLN",{"jsonldValid":24,"jsonld":27},1787474535013]