[{"data":1,"prerenderedAt":95},["ShallowReactive",2],{"$f1nR9Y-5HuecEmThJLuGYbIU4MqeuS-BFNyj1fmD2xvg":3,"$fGomppVqxM4uYRwMqVPe957Y48JuBBKCROq6WA6rA6yg":26},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":12,"remote":13,"employmentType":14,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":24},"c7a52b1079522d7618c4ff976ec9233b2a79e929e1042d3902b711b08d88dcb4","partner-onboarding-specialist-manilla-mandarin-cantonese-spe-at-fresha-997e87f0d5","Partner Onboarding Specialist (Manila) - Mandarin/Cantonese Speaking","Fresha","https://logo.clearbit.com/fresha.com","Connecting the world to beauty and wellness.","Technology, Information and Internet","Manila",false,[15],"Full-time","Customer Success","\u003Cp>\u003Cstrong>The AI-powered OS \u003C/strong>\u003Cstrong>for beauty, \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>wellness \u003C/strong>\u003Cstrong>and self-care\u003C/strong>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>\u003Cu>About Fresha\u003C/u>\u003C/strong>\u003Cbr>\u003Cbr>\u003Cspan>Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.\u003Cbr>\u003Cbr>\u003C/span>Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.\u003Cbr>\u003Cbr>The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\u003C/p>\n\n\u003Cp>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\u003C/p>\n\n\u003Cp>Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\u003C/p>\n\n\u003Cp>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Role overview:\u003C/strong>\u003C/p>\n\u003Cp>Given our exciting and progressive growth plans, we are looking for an exceptional\u003Cstrong> Mandarin Speaking - Customer Onboarding Specialist\u003C/strong> to join our global business at this time of rapid expansion.  \u003C/p>\n\n\u003Cp>Reporting into \u003Cstrong>Professional Services Team Lead\u003C/strong> and working closely with our \u003Cstrong>Business Development and Account Management Teams\u003C/strong>, you will be accountable for\u003Cstrong> ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.\u003C/strong>\u003C/p>\n\n\u003Cp>This is a great opportunity for someone looking to work in a\u003Cstrong> fast-paced\u003C/strong> and \u003Cstrong>ever-changing environment, who likes to work autonomously, enjoys a challenge\u003C/strong> and \u003Cstrong>wants to make an impact\u003C/strong>.\u003C/p>\n\n\u003Cbr>\u003Ch2>Key Accountabilities\u003C/h2>\u003Cli>Confidently communicate the onboarding process and set expectations of the project plan.  \u003C/li>\n\u003Cli>Guide and train partners on the Fresha platform to encourage platform adoption.\u003C/li>\n\u003Cli>Provide quality assurance and demonstrate attention to detail during the onboarding process. \u003C/li>\n\u003Cli>Onboarding lead time; an average of 7 business days per Onboarding Specialist.\u003C/li>\n\u003Cli>Track project timelines, task progression and record correspondence. \u003C/li>\u003Cbr>\u003Ch2>Partner Onboarding\u003C/h2>\u003Cli>Lead the partner onboarding journey; manage potential risks and handle objections.\u003C/li>\n\u003Cli>Understand our partners business requirements and challenges that Fresha will help solve.\u003C/li>\n\u003Cli>Be curious about the beauty & wellness industry and be familiar with their business operations. \u003C/li>\n\u003Cli>Scope competitor software, document processes and make continuous improvement a priority. \u003C/li>\n\u003Cli>Guide, educate and provide product training to ensure a seamless partner handover experience.\u003C/li>\n\u003Cli>Create and share training materials (video recordings, meeting notes and help centre articles).\u003C/li>\n\u003Cli>Focus on making sure they actively use our system and utilise our payment/add-on features.\u003C/li>\n\u003Cli>Create clear tasks using Hubspot and leverage Loom recordings to accurately give instructions. \u003C/li>\n\u003Cli>Manipulate and clean data sheets; leveraging our CSV migration tools to import data in bulk.\u003C/li>\n\u003Cli>Assist our partners in getting the best possible onboarding experience.\u003C/li>\u003Cbr>\u003Ch2>Additional Ad-Hoc\u003C/h2>\u003Cli>Ensure accurate use of Hubspot to reflect the progress of each partner in the onboarding pipeline\u003C/li>\n\u003Cli>Supporting partners through banking and KYC verification processes; while being compliant. \u003C/li>\n\u003Cli>Proactively search for opportunities to improve features, internal processes & partner experience.\u003C/li>\n\u003Cli>Collaborate with teams across multiple timezones and work in markets with different languages.  \u003C/li>\n\u003Cli>Report issues to the support team to ensure product or migration tools problems are resolved. \u003C/li>\n\u003Cli>Assisting ad-hoc product questions and partner data migration requests. Cover other team members and partner projects - at Fresha, we win as a team.\u003C/li>\u003Cbr>\u003Ch2>Skills, experience & qualifications required.\u003C/h2>\u003Cli>Commercially minded, understanding critical needs of Partners onboarding.\u003C/li>\n\u003Cli>Managing expectations of a partner right from the start.\u003C/li>\n\u003Cli>Exceptionally high organisational and time management skills\u003C/li>\n\u003Cli>Excellent oral and written communication skills in English\u003C/li>\n\u003Cli>Proficient in Excel and data cleaning an asset\u003C/li>\n\u003Cli>Project coordination experience or certification highly desired\u003C/li>\n\u003Cli>Experience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an asset\u003C/li>\n\u003Cli>Ability to identify problems and opportunities as well as offer or implement actions and solutions\u003C/li>\n\u003Cli>Strong analytical and troubleshooting skills\u003C/li>\n\u003Cli>An ability to influence others through effective communication and negotiations\u003C/li>\n\u003Cli>Flexible and comfortable working in a fast-paced and changing environment\u003C/li>\n\u003Cli>Creative thinking and problem-solving mindsetAbility to interact with people from across the business and build strong relationships, including the ability to effectively influence upsell.\u003C/li>\n\u003Cli>Team player - must be happy to ‘roll sleeves up’ and assist the team whenever required\u003C/li>\n\u003Cli>Self-starter and highly proactive approach\u003C/li>\u003Cbr>\u003Cp>\u003Cstrong>Inclusive workforce \u003C/strong>\u003C/p>\n\n\u003Cp>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\u003C/p>\n\n\u003Cp>We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\u003C/p>\n\n\u003Cp>We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\u003C/p>\n\n\u003Cp>If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.\u003C/p>","The AI-powered OS for beauty, \nwellness and self-care\nAbout FreshaFresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\n\nFresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\n\nFresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\n\nThe consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.Role overview:\nGiven our exciting and progressive growth plans, we are looking for an exceptional Mandarin Speaking - Customer Onboarding Specialist to join our global business at this time of rapid expansion.  \n\nReporting into Professional Services Team Lead and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.\n\nThis is a great opportunity for someone looking to work in a fast-paced and ever-changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.\n\nKey AccountabilitiesConfidently communicate the onboarding process and set expectations of the project plan.  \nGuide and train partners on the Fresha platform to encourage platform adoption.\nProvide quality assurance and demonstrate attention to detail during the onboarding process. \nOnboarding lead time; an average of 7 business days per Onboarding Specialist.\nTrack project timelines, task progression and record correspondence. Partner OnboardingLead the partner onboarding journey; manage potential risks and handle objections.\nUnderstand our partners business requirements and challenges that Fresha will help solve.\nBe curious about the beauty & wellness industry and be familiar with their business operations. \nScope competitor software, document processes and make continuous improvement a priority. \nGuide, educate and provide product training to ensure a seamless partner handover experience.\nCreate and share training materials (video recordings, meeting notes and help centre articles).\nFocus on making sure they actively use our system and utilise our payment/add-on features.\nCreate clear tasks using Hubspot and leverage Loom recordings to accurately give instructions. \nManipulate and clean data sheets; leveraging our CSV migration tools to import data in bulk.\nAssist our partners in getting the best possible onboarding experience.Additional Ad-HocEnsure accurate use of Hubspot to reflect the progress of each partner in the onboarding pipeline\nSupporting partners through banking and KYC verification processes; while being compliant. \nProactively search for opportunities to improve features, internal processes & partner experience.\nCollaborate with teams across multiple timezones and work in markets with different languages.  \nReport issues to the support team to ensure product or migration tools problems are resolved. \nAssisting ad-hoc product questions and partner data migration requests. Cover other team members and partner projects - at Fresha, we win as a team.Skills, experience & qualifications required.Commercially minded, understanding critical needs of Partners onboarding.\nManaging expectations of a partner right from the start.\nExceptionally high organisational and time management skills\nExcellent oral and written communication skills in English\nProficient in Excel and data cleaning an asset\nProject coordination experience or certification highly desired\nExperience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an asset\nAbility to identify problems and opportunities as well as offer or implement actions and solutions\nStrong analytical and troubleshooting skills\nAn ability to influence others through effective communication and negotiations\nFlexible and comfortable working in a fast-paced and changing environment\nCreative thinking and problem-solving mindsetAbility to interact with people from across the business and build strong relationships, including the ability to effectively influence upsell.\nTeam player - must be happy to ‘roll sleeves up’ and assist the team whenever required\nSelf-starter and highly proactive approachInclusive workforce \n\nAt Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\n\nWe want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\n\nWe do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\n\nIf you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.",0,1767733802000,"2026-09-08 08:06:47","2026-01-06T05:29:50.929Z","USD",{"jsonldValid":13,"jsonld":25},"",{"jobs":27},[28,44,54,65,74,85],{"id":29,"slug":30,"title":31,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":32,"country":33,"remote":13,"employmentType":34,"department":35,"content_html":36,"content_text":37,"years":19,"createdAt":38,"updatedAtISO":39,"postedAtISO":40,"hasSalary":13,"salaryMin":41,"salaryMax":42,"currency":23,"schema":43},"19f8bcaa692eab06c309348fd9e801138f37ebd48948f00262a1f1e1f08aa1c6","account-manager-new-york-at-fresha-8dd30c1527","Account Manager (New York)","New York","United States",[15],"Other","\u003Cp>\u003Cstrong>The AI-powered OS \u003C/strong>\u003Cstrong>for beauty, \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>wellness \u003C/strong>\u003Cstrong>and self-care\u003C/strong>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>\u003Cu>About Fresha\u003C/u>\u003C/strong>\u003Cbr>\u003Cbr>\u003Cspan>Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.\u003Cbr>\u003Cbr>\u003C/span>Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.\u003Cbr>\u003Cbr>The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\u003C/p>\n\n\u003Cp>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\u003C/p>\n\n\u003Cp>Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\u003C/p>\n\n\u003Cp>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Role Overview\u003C/b>\u003C/p>\u003Cbr>\u003Cp>Given our exciting and progressive growth plans,  we are looking for an exceptional Account Manager to come and join our global business.\u003C/p>\u003Cbr>\u003Cp>Reporting directly into the Team Lead Account Management, and working collaboratively with commercial, marketing & product teams, you will be accountable for building long-term relationships and driving revenue growth and retention of the Fresha platform. \u003C/p>\u003Cbr>\u003Cp>This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.\u003C/p>\u003Cbr>\u003Cp>To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office. \u003C/p>\u003Cbr>\u003Ch2>What you will be doing\u003C/h2>\u003Cli>\u003Cb>Collaboration\u003C/b> - Work closely with other departments to ensure a seamless partner experience\u003C/li>\u003Cli>\u003Cb>Accountable \u003C/b>- Meeting Key Performance Indicators on monetization, revenue growth, and retention by proactively engaging with and educating our Partners on the value of the Fresha platform\u003C/li>\u003Cli>\u003Cb>Execute\u003C/b> - Analyze reports and execute effective plans to upsell and increase revenue generation from existing accounts\u003C/li>\u003Cli>\u003Cb>Build\u003C/b> - Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts\u003C/li>\u003Cli>\u003Cb>Engage\u003C/b> - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn\u003C/li>\u003Cbr>\u003Cp>\u003Ci>This list is not exhaustive and there may be other activities you are required to deliver. \u003C/i>\u003C/p>\u003Cbr>\u003Ch2>What we are looking for\u003C/h2>\u003Cli>\u003Cb>Experience\u003C/b> - Minimum 2 years of solid Account Management with a track record of success in revenue growth\u003C/li>\u003Cli>\u003Cb>Manage Full Sales Cycle -\u003C/b> 2-3 years, taking an account from onboarding to long term revenue generation \u003C/li>\u003Cli>\u003Cb>Selling into SMB -\u003C/b> 2-3 years, being able to close sales and generate incremental revenue\u003C/li>\u003Cli>\u003Cb>Team Player \u003C/b>- must be happy to ‘roll sleeves up’ and assist the team whenever required.\u003C/li>\u003Cli>Comfortable working in a fast-paced and changing environment.\u003C/li>\u003Cli>Demonstrable experience in effectively managing and driving commercial growth from a large account portfolio, ideally in the SaaS industry.\u003C/li>\u003Cbr>\u003Ch2>Added Bonus\u003C/h2>\u003Cli>\u003Cb>Bi-lingual - \u003C/b>Fluency in English and another language, ie Spanish, Thai, Mandarin.\u003C/li>\u003Cli>\u003Cb>Multi-selling\u003C/b> - Experience with selling multiple products\u003Cb> \u003C/b>at a time.\u003C/li>\u003Cli>\u003Cb>CRM\u003C/b> - Experience with a CRM, we use Hubspot.\u003C/li>\u003Cbr>\u003Cp>At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. \u003C/p>\u003Cbr>\u003Ch2>Interview Process\u003C/h2>\u003Cli>\u003Cb>Screen Stage \u003C/b>(30 mins) \u003Cb>- \u003C/b>Video-call with a member from the Talent Team \u003C/li>\u003Cli>\u003Cb>1st stage \u003C/b>(45 mins) \u003Cb>- \u003C/b>Video-call/in-person with Team Lead Account Management \u003C/li>\u003Cli>\u003Cb>Final Stage \u003C/b>(75 mins) \u003Cb>- \u003C/b>Video-call/in-person with Team Leads and Head of Commercial \u003C/li>\u003Cbr>\u003Cp>\u003Ci>We aim to complete the entire interview process and deliver feedback within\u003C/i>\u003Cb>\u003Ci> 3 weeks. \u003C/i>\u003C/b>\u003C/p>\u003Cbr>\u003Cp>Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Inclusive workforce \u003C/strong>\u003C/p>\n\n\u003Cp>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\u003C/p>\n\n\u003Cp>We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\u003C/p>\n\n\u003Cp>We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\u003C/p>\n\n\u003Cp>If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.\u003C/p>\u003Cbr>\u003Cp>The salary offered for this role is \u003Cb>$100K to $110K OTE.\u003C/b>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Benefits include:\u003C/b>\u003C/p>\u003Cp>\t•\t\u003Cb>Work-life balance: \u003C/b>25 days of flexible leave that we encourage you to take.\u003C/p>\u003Cp>\t•\t\u003Cb>Retirement:\u003C/b> 401K with up to 3% match.\u003C/p>\u003Cp>\t•\t\u003Cb>Insurance: \u003C/b>Medical, up to 80% employer contribution.\u003C/p>\u003Cp>\t•\t\u003Cb>Additional Perks:\u003C/b> Wellness products/services Perkbox.\u003C/p>\u003Cp>\t•\tDental, Vision, and life insurance.\u003C/p>\u003Cp>\t•\tFree Counseling.\u003C/p>\u003Cp>\t•\tFlexible work-away policies (work from another Fresha office, or from a family member’s city).\u003C/p>\u003Cbr>\u003Cbr>","The AI-powered OS for beauty, \nwellness and self-care\nAbout FreshaFresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\n\nFresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\n\nFresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\n\nThe consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.Role OverviewGiven our exciting and progressive growth plans,  we are looking for an exceptional Account Manager to come and join our global business.Reporting directly into the Team Lead Account Management, and working collaboratively with commercial, marketing & product teams, you will be accountable for building long-term relationships and driving revenue growth and retention of the Fresha platform. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office. What you will be doingCollaboration - Work closely with other departments to ensure a seamless partner experienceAccountable - Meeting Key Performance Indicators on monetization, revenue growth, and retention by proactively engaging with and educating our Partners on the value of the Fresha platformExecute - Analyze reports and execute effective plans to upsell and increase revenue generation from existing accountsBuild - Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accountsEngage - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churnThis list is not exhaustive and there may be other activities you are required to deliver. What we are looking forExperience - Minimum 2 years of solid Account Management with a track record of success in revenue growthManage Full Sales Cycle - 2-3 years, taking an account from onboarding to long term revenue generation Selling into SMB - 2-3 years, being able to close sales and generate incremental revenueTeam Player - must be happy to ‘roll sleeves up’ and assist the team whenever required.Comfortable working in a fast-paced and changing environment.Demonstrable experience in effectively managing and driving commercial growth from a large account portfolio, ideally in the SaaS industry.Added BonusBi-lingual - Fluency in English and another language, ie Spanish, Thai, Mandarin.Multi-selling - Experience with selling multiple products at a time.CRM - Experience with a CRM, we use Hubspot.At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview ProcessScreen Stage (30 mins) - Video-call with a member from the Talent Team 1st stage (45 mins) - Video-call/in-person with Team Lead Account Management Final Stage (75 mins) - Video-call/in-person with Team Leads and Head of Commercial We aim to complete the entire interview process and deliver feedback within 3 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframeInclusive workforce \n\nAt Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\n\nWe want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\n\nWe do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\n\nIf you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.The salary offered for this role is $100K to $110K OTE.Benefits include:\t•\tWork-life balance: 25 days of flexible leave that we encourage you to take.\t•\tRetirement: 401K with up to 3% match.\t•\tInsurance: Medical, up to 80% employer contribution.\t•\tAdditional Perks: Wellness products/services Perkbox.\t•\tDental, Vision, and life insurance.\t•\tFree Counseling.\t•\tFlexible work-away policies (work from another Fresha office, or from a family member’s city).",1788715024000,"2026-09-08 08:27:00","2025-07-01T18:07:27.892Z",100000,110000,{"jsonldValid":13,"jsonld":25},{"id":45,"slug":46,"title":47,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":48,"country":48,"remote":13,"employmentType":49,"department":35,"content_html":50,"content_text":51,"years":19,"createdAt":38,"updatedAtISO":39,"postedAtISO":52,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":53},"be9c9a71ed8871b88176f39fe94b9c221907cc4ce2a5100673b7cb63ff23ff30","cx-specialist-dubai-at-fresha-951fc951c6","CX Specialist (Dubai)","Dubai",[15],"\u003Cp>\u003Cstrong>The AI-powered OS \u003C/strong>\u003Cstrong>for beauty, \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>wellness \u003C/strong>\u003Cstrong>and self-care\u003C/strong>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>\u003Cu>About Fresha\u003C/u>\u003C/strong>\u003Cbr>\u003Cbr>\u003Cspan>Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.\u003Cbr>\u003Cbr>\u003C/span>Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.\u003Cbr>\u003Cbr>The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\u003C/p>\n\n\u003Cp>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\u003C/p>\n\n\u003Cp>Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\u003C/p>\n\n\u003Cp>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Role overview\u003C/strong>\u003C/p>\n\n\u003Cp>Given our exciting and progressive growth plans, we are looking for an exceptional B2B Software Support Specialist to come and join our global Software as a service business.\u003C/p>\n\n\u003Cp>Working collaboratively with partners, you will be accountable for  Support tickets and communicate via different channels email, voice/phone, live chat, Social Media, WhatsApp, and SMS at Fresha. \u003C/p>\n\n\u003Cp>This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.\u003C/p>\n\n\u003Cbr>\u003Ch2>Delight our partners and their clients\u003C/h2>\u003Cli>Resolve support tickets and partner contacts (from various channels and sources) using our ticketing system Hubspot, and support our partner’s clients\u003C/li>\n\u003Cli>Identify the root cause of issues and problems our partners are experiencing and proactively flag recurring issues, bugs and contact trends to your TL and the Fresha product teams\u003C/li>\n\u003Cli>Take a consultative approach to supporting our partners to make sure they are getting the most out of our software to drive partner retention\u003C/li>\n\u003Cli>Find creative solutions to partner problems and identify opportunities to improve our partners experience with Fresha and to generate more revenue for the business\u003C/li>\n\u003Cli>Be a proactive problem solver, going the extra mile to delight our partners\u003C/li>\u003Cbr>\u003Ch2>Testing and investigating\u003C/h2>\u003Cli>Proactively test and investigate problems that our partners raise in our software\u003C/li>\n\u003Cli>Reproduce the issues and problems in your own test account and test solutions to the problem that you are solving\u003C/li>\n\u003Cli>Maintain your own test account and make sure all features and functionality are up to date, active and usable for testing purposes\u003C/li>\u003Cbr>\u003Ch2>High Performance\u003C/h2>\u003Cli>Be a high performer in the team, exceeding expectations in product knowledge, KPI achievement and living the values of Fresha\u003C/li>\n\u003Cli>Adhere to our Service Level Agreement (SLA) and prioritise timely resolution of tickets \u003C/li>\n\u003Cli>Take responsibility for your own performance and development, constantly learning and developing in the role and progressing through the CX structure\u003C/li>\n\u003Cli>Support your CX colleagues to achieve their targets and become high performers\u003C/li>\n\u003Cli>Constantly strive to raise the standards across the team to create a high performing culture\u003C/li>\u003Cbr>\u003Ch2>How to be successful at Fresha\u003C/h2>\u003Cli>\u003Cstrong>Curious problem solver\u003C/strong>, you want to get to the root cause of problems and find creative solutions to exceed our partners expectations\u003C/li>\n\u003Cli>\u003Cstrong>Passionate about delighting our partners\u003C/strong> and their clients so they never want to leave Fresha and advocate for the brand\u003C/li>\n\u003Cli>\u003Cstrong>Deliver high quality written responses\u003C/strong> in English to partner questions and queries\u003C/li>\n\u003Cli>\u003Cstrong>Technical mindset\u003C/strong>, comfortable using, navigating and explaining how to use our multifaceted Health and wellness software\u003C/li>\n\u003Cli>\u003Cstrong>Ability to work at pace\u003C/strong>, continually learning as our software continue to grow and evolve\u003C/li>\n\u003Cli>\u003Cstrong>Comfortable dealing with ambiguity\u003C/strong> and learning through testing and using the product  \u003C/li>\n\u003Cli>\u003Cstrong>Enthusiasm, positivity\u003C/strong> and a can do attitude\u003C/li>\n\u003Cli>\u003Cstrong>Comfortable taking feedback on board\u003C/strong>, applying it to your daily activities and demonstrating humility\u003C/li>\u003Cbr>\u003Cp>\u003Cstrong>Inclusive workforce \u003C/strong>\u003C/p>\n\n\u003Cp>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\u003C/p>\n\n\u003Cp>We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\u003C/p>\n\n\u003Cp>We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\u003C/p>\n\n\u003Cp>If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.\u003C/p>","The AI-powered OS for beauty, \nwellness and self-care\nAbout FreshaFresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\n\nFresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\n\nFresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\n\nThe consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.Role overview\n\nGiven our exciting and progressive growth plans, we are looking for an exceptional B2B Software Support Specialist to come and join our global Software as a service business.\n\nWorking collaboratively with partners, you will be accountable for  Support tickets and communicate via different channels email, voice/phone, live chat, Social Media, WhatsApp, and SMS at Fresha. \n\nThis is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.\n\nDelight our partners and their clientsResolve support tickets and partner contacts (from various channels and sources) using our ticketing system Hubspot, and support our partner’s clients\nIdentify the root cause of issues and problems our partners are experiencing and proactively flag recurring issues, bugs and contact trends to your TL and the Fresha product teams\nTake a consultative approach to supporting our partners to make sure they are getting the most out of our software to drive partner retention\nFind creative solutions to partner problems and identify opportunities to improve our partners experience with Fresha and to generate more revenue for the business\nBe a proactive problem solver, going the extra mile to delight our partnersTesting and investigatingProactively test and investigate problems that our partners raise in our software\nReproduce the issues and problems in your own test account and test solutions to the problem that you are solving\nMaintain your own test account and make sure all features and functionality are up to date, active and usable for testing purposesHigh PerformanceBe a high performer in the team, exceeding expectations in product knowledge, KPI achievement and living the values of Fresha\nAdhere to our Service Level Agreement (SLA) and prioritise timely resolution of tickets \nTake responsibility for your own performance and development, constantly learning and developing in the role and progressing through the CX structure\nSupport your CX colleagues to achieve their targets and become high performers\nConstantly strive to raise the standards across the team to create a high performing cultureHow to be successful at FreshaCurious problem solver, you want to get to the root cause of problems and find creative solutions to exceed our partners expectations\nPassionate about delighting our partners and their clients so they never want to leave Fresha and advocate for the brand\nDeliver high quality written responses in English to partner questions and queries\nTechnical mindset, comfortable using, navigating and explaining how to use our multifaceted Health and wellness software\nAbility to work at pace, continually learning as our software continue to grow and evolve\nComfortable dealing with ambiguity and learning through testing and using the product  \nEnthusiasm, positivity and a can do attitude\nComfortable taking feedback on board, applying it to your daily activities and demonstrating humilityInclusive workforce \n\nAt Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\n\nWe want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\n\nWe do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\n\nIf you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.","2025-10-20T22:08:11.623Z",{"jsonldValid":13,"jsonld":25},{"id":55,"slug":56,"title":57,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":12,"remote":13,"employmentType":58,"department":16,"content_html":59,"content_text":60,"years":19,"createdAt":61,"updatedAtISO":62,"postedAtISO":63,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":64},"8a4a2f132c4ffe832668067f63ddcae84b06f6d79f91a74c2bf1fe853b2b14b4","partner-onboarding-specialist-manila-at-fresha-1502f65a26","Professional Services Specialist (Manila)",[15],"\u003Cp>\u003Cstrong>The AI-powered OS \u003C/strong>\u003Cstrong>for beauty, \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>wellness \u003C/strong>\u003Cstrong>and self-care\u003C/strong>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>\u003Cu>About Fresha\u003C/u>\u003C/strong>\u003Cbr>\u003Cbr>\u003Cspan>Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.\u003Cbr>\u003Cbr>\u003C/span>Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.\u003Cbr>\u003Cbr>The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\u003C/p>\n\n\u003Cp>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\u003C/p>\n\n\u003Cp>Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\u003C/p>\n\n\u003Cp>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Role overview:\u003C/strong>\u003C/p>\n\u003Cp>Given our exciting and progressive growth plans, we are looking for an exceptional\u003Cstrong> Customer Onboarding Specialist\u003C/strong> to join our global business at this time of rapid expansion.  \u003C/p>\n\n\u003Cp>Reporting into \u003Cstrong>Professional Services Team Lead\u003C/strong> and working closely with our \u003Cstrong>Business Development and Account Management Teams\u003C/strong>, you will be accountable for\u003Cstrong> ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.\u003C/strong>\u003C/p>\n\n\u003Cp>This is a great opportunity for someone looking to work in a\u003Cstrong> fast-paced\u003C/strong> and \u003Cstrong>ever-changing environment, who likes to work autonomously, enjoys a challenge\u003C/strong> and \u003Cstrong>wants to make an impact\u003C/strong>.\u003C/p>\n\u003Cbr>\u003Ch2>Key Accountabilities\u003C/h2>\u003Cli>Confidently communicate the onboarding process and set expectations of the project plan.  \u003C/li>\n\u003Cli>Guide and train partners on the Fresha platform to encourage platform adoption.\u003C/li>\n\u003Cli>Provide quality assurance and demonstrate attention to detail during the onboarding process. \u003C/li>\n\u003Cli>Onboarding lead time; an average of 7 business days per Onboarding Specialist.\u003C/li>\n\u003Cli>Track project timelines, task progression and record correspondence. \u003C/li>\u003Cbr>\u003Ch2>Partner Onboarding\u003C/h2>\u003Cli>Lead the partner onboarding journey; manage potential risks and handle objections.\u003C/li>\n\u003Cli>Understand our partners business requirements and challenges that Fresha will help solve.\u003C/li>\n\u003Cli>Be curious about the beauty & wellness industry and be familiar with their business operations. \u003C/li>\n\u003Cli>Scope competitor software, document processes and make continuous improvement a priority. \u003C/li>\n\u003Cli>Guide, educate and provide product training to ensure a seamless partner handover experience.\u003C/li>\n\u003Cli>Create and share training materials (video recordings, meeting notes and help centre articles).\u003C/li>\n\u003Cli>Focus on making sure they actively use our system and utilise our payment/add-on features.\u003C/li>\n\u003Cli>Create clear tasks using Hubspot and leverage Loom recordings to accurately give instructions. \u003C/li>\n\u003Cli>Manipulate and clean data sheets; leveraging our CSV migration tools to import data in bulk.\u003C/li>\n\u003Cli>Assist our partners in getting the best possible onboarding experience.\u003C/li>\u003Cbr>\u003Ch2>Additional Ad-Hoc\u003C/h2>\u003Cli>Ensure accurate use of Hubspot to reflect the progress of each partner in the onboarding pipeline\u003C/li>\n\u003Cli>Supporting partners through banking and KYC verification processes; while being compliant. \u003C/li>\n\u003Cli>Proactively search for opportunities to improve features, internal processes & partner experience.\u003C/li>\n\u003Cli>Collaborate with teams across multiple timezones and work in markets with different languages.  \u003C/li>\n\u003Cli>Report issues to the support team to ensure product or migration tools problems are resolved. \u003C/li>\n\u003Cli>Assisting ad-hoc product questions and partner data migration requests. Cover other team members and partner projects - at Fresha, we win as a team.\u003C/li>\u003Cbr>\u003Ch2>Skills, experience & qualifications required.\u003C/h2>\u003Cli>Commercially minded, understanding critical needs of Partners onboarding.\u003C/li>\n\u003Cli>Managing expectations of a partner right from the start.\u003C/li>\n\u003Cli>Exceptionally high organisational and time management skills\u003C/li>\n\u003Cli>Excellent oral and written communication skills in English\u003C/li>\n\u003Cli>Proficient in Excel and data cleaning an asset\u003C/li>\n\u003Cli>Project coordination experience or certification highly desired\u003C/li>\n\u003Cli>Experience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an asset\u003C/li>\n\u003Cli>Ability to identify problems and opportunities as well as offer or implement actions and solutions\u003C/li>\n\u003Cli>Strong analytical and troubleshooting skills\u003C/li>\n\u003Cli>An ability to influence others through effective communication and negotiations\u003C/li>\n\u003Cli>Flexible and comfortable working in a fast-paced and changing environment\u003C/li>\n\u003Cli>Creative thinking and problem-solving mindsetAbility to interact with people from across the business and build strong relationships, including the ability to effectively influence upsell.\u003C/li>\n\u003Cli>Team player - must be happy to ‘roll sleeves up’ and assist the team whenever required\u003C/li>\n\u003Cli>Self-starter and highly proactive approach\u003C/li>\u003Cbr>\u003Cp>\u003Cstrong>Inclusive workforce \u003C/strong>\u003C/p>\n\n\u003Cp>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\u003C/p>\n\n\u003Cp>We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\u003C/p>\n\n\u003Cp>We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\u003C/p>\n\n\u003Cp>If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.\u003C/p>","The AI-powered OS for beauty, \nwellness and self-care\nAbout FreshaFresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\n\nFresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\n\nFresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\n\nThe consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.Role overview:\nGiven our exciting and progressive growth plans, we are looking for an exceptional Customer Onboarding Specialist to join our global business at this time of rapid expansion.  \n\nReporting into Professional Services Team Lead and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.\n\nThis is a great opportunity for someone looking to work in a fast-paced and ever-changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.\nKey AccountabilitiesConfidently communicate the onboarding process and set expectations of the project plan.  \nGuide and train partners on the Fresha platform to encourage platform adoption.\nProvide quality assurance and demonstrate attention to detail during the onboarding process. \nOnboarding lead time; an average of 7 business days per Onboarding Specialist.\nTrack project timelines, task progression and record correspondence. Partner OnboardingLead the partner onboarding journey; manage potential risks and handle objections.\nUnderstand our partners business requirements and challenges that Fresha will help solve.\nBe curious about the beauty & wellness industry and be familiar with their business operations. \nScope competitor software, document processes and make continuous improvement a priority. \nGuide, educate and provide product training to ensure a seamless partner handover experience.\nCreate and share training materials (video recordings, meeting notes and help centre articles).\nFocus on making sure they actively use our system and utilise our payment/add-on features.\nCreate clear tasks using Hubspot and leverage Loom recordings to accurately give instructions. \nManipulate and clean data sheets; leveraging our CSV migration tools to import data in bulk.\nAssist our partners in getting the best possible onboarding experience.Additional Ad-HocEnsure accurate use of Hubspot to reflect the progress of each partner in the onboarding pipeline\nSupporting partners through banking and KYC verification processes; while being compliant. \nProactively search for opportunities to improve features, internal processes & partner experience.\nCollaborate with teams across multiple timezones and work in markets with different languages.  \nReport issues to the support team to ensure product or migration tools problems are resolved. \nAssisting ad-hoc product questions and partner data migration requests. Cover other team members and partner projects - at Fresha, we win as a team.Skills, experience & qualifications required.Commercially minded, understanding critical needs of Partners onboarding.\nManaging expectations of a partner right from the start.\nExceptionally high organisational and time management skills\nExcellent oral and written communication skills in English\nProficient in Excel and data cleaning an asset\nProject coordination experience or certification highly desired\nExperience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an asset\nAbility to identify problems and opportunities as well as offer or implement actions and solutions\nStrong analytical and troubleshooting skills\nAn ability to influence others through effective communication and negotiations\nFlexible and comfortable working in a fast-paced and changing environment\nCreative thinking and problem-solving mindsetAbility to interact with people from across the business and build strong relationships, including the ability to effectively influence upsell.\nTeam player - must be happy to ‘roll sleeves up’ and assist the team whenever required\nSelf-starter and highly proactive approachInclusive workforce \n\nAt Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\n\nWe want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\n\nWe do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\n\nIf you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.",1776051447000,"2026-09-08 08:06:50","2026-04-13T05:13:15.711Z",{"jsonldValid":13,"jsonld":25},{"id":66,"slug":67,"title":68,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":12,"remote":13,"employmentType":69,"department":16,"content_html":70,"content_text":71,"years":19,"createdAt":61,"updatedAtISO":62,"postedAtISO":72,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":73},"74948942a2cab212032a590d8e86886c1f66cbb530de13e95d5fc977627c145f","partner-onboarding-specialist-manila-bahasa-malay-indonesia--at-fresha-1b16e9a788","Professional Services Specialist - Bahasa Malay/Indonesia Speaking (Manila)",[15],"\u003Cp>\u003Cstrong>The AI-powered OS \u003C/strong>\u003Cstrong>for beauty, \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>wellness \u003C/strong>\u003Cstrong>and self-care\u003C/strong>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>\u003Cu>About Fresha\u003C/u>\u003C/strong>\u003Cbr>\u003Cbr>\u003Cspan>Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.\u003Cbr>\u003Cbr>\u003C/span>Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.\u003Cbr>\u003Cbr>The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\u003C/p>\n\n\u003Cp>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\u003C/p>\n\n\u003Cp>Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\u003C/p>\n\n\u003Cp>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Role overview:\u003C/strong>\u003C/p>\n\u003Cp>Given our exciting and progressive growth plans, we are looking for an exceptional\u003Cstrong> Bahasa Speaking - Customer Onboarding Specialist\u003C/strong> to join our global business at this time of rapid expansion.  \u003C/p>\n\n\u003Cp>Reporting into \u003Cstrong>Professional Services Team Lead\u003C/strong> and working closely with our \u003Cstrong>Business Development and Account Management Teams\u003C/strong>, you will be accountable for\u003Cstrong> ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.\u003C/strong>\u003C/p>\n\n\u003Cp>This is a great opportunity for someone looking to work in a\u003Cstrong> fast-paced\u003C/strong> and \u003Cstrong>ever-changing environment, who likes to work autonomously, enjoys a challenge\u003C/strong> and \u003Cstrong>wants to make an impact\u003C/strong>.\u003C/p>\n\n\u003Cbr>\u003Ch2>Key Accountabilities\u003C/h2>\u003Cli>Confidently communicate the onboarding process and set expectations of the project plan.  \u003C/li>\n\u003Cli>Guide and train partners on the Fresha platform to encourage platform adoption.\u003C/li>\n\u003Cli>Provide quality assurance and demonstrate attention to detail during the onboarding process. \u003C/li>\n\u003Cli>Onboarding lead time; an average of 7 business days per Onboarding Specialist.\u003C/li>\n\u003Cli>Track project timelines, task progression and record correspondence. \u003C/li>\u003Cbr>\u003Ch2>Partner Onboarding\u003C/h2>\u003Cli>Lead the partner onboarding journey; manage potential risks and handle objections.\u003C/li>\n\u003Cli>Understand our partners business requirements and challenges that Fresha will help solve.\u003C/li>\n\u003Cli>Be curious about the beauty & wellness industry and be familiar with their business operations. \u003C/li>\n\u003Cli>Scope competitor software, document processes and make continuous improvement a priority. \u003C/li>\n\u003Cli>Guide, educate and provide product training to ensure a seamless partner handover experience.\u003C/li>\n\u003Cli>Create and share training materials (video recordings, meeting notes and help centre articles).\u003C/li>\n\u003Cli>Focus on making sure they actively use our system and utilise our payment/add-on features.\u003C/li>\n\u003Cli>Create clear tasks using Hubspot and leverage Loom recordings to accurately give instructions. \u003C/li>\n\u003Cli>Manipulate and clean data sheets; leveraging our CSV migration tools to import data in bulk.\u003C/li>\n\u003Cli>Assist our partners in getting the best possible onboarding experience.\u003C/li>\u003Cbr>\u003Ch2>Additional Ad-Hoc\u003C/h2>\u003Cli>Ensure accurate use of Hubspot to reflect the progress of each partner in the onboarding pipeline\u003C/li>\n\u003Cli>Supporting partners through banking and KYC verification processes; while being compliant. \u003C/li>\n\u003Cli>Proactively search for opportunities to improve features, internal processes & partner experience.\u003C/li>\n\u003Cli>Collaborate with teams across multiple timezones and work in markets with different languages.  \u003C/li>\n\u003Cli>Report issues to the support team to ensure product or migration tools problems are resolved. \u003C/li>\n\u003Cli>Assisting ad-hoc product questions and partner data migration requests. Cover other team members and partner projects - at Fresha, we win as a team.\u003C/li>\u003Cbr>\u003Ch2>Skills, experience & qualifications required.\u003C/h2>\u003Cli>Commercially minded, understanding critical needs of Partners onboarding.\u003C/li>\n\u003Cli>Managing expectations of a partner right from the start.\u003C/li>\n\u003Cli>Exceptionally high organisational and time management skills\u003C/li>\n\u003Cli>Excellent oral and written communication skills in English\u003C/li>\n\u003Cli>Proficient in Excel and data cleaning an asset\u003C/li>\n\u003Cli>Project coordination experience or certification highly desired\u003C/li>\n\u003Cli>Experience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an asset\u003C/li>\n\u003Cli>Ability to identify problems and opportunities as well as offer or implement actions and solutions\u003C/li>\n\u003Cli>Strong analytical and troubleshooting skills\u003C/li>\n\u003Cli>An ability to influence others through effective communication and negotiations\u003C/li>\n\u003Cli>Flexible and comfortable working in a fast-paced and changing environment\u003C/li>\n\u003Cli>Creative thinking and problem-solving mindsetAbility to interact with people from across the business and build strong relationships, including the ability to effectively influence upsell.\u003C/li>\n\u003Cli>Team player - must be happy to ‘roll sleeves up’ and assist the team whenever required\u003C/li>\n\u003Cli>Self-starter and highly proactive approach\u003C/li>\u003Cbr>\u003Cp>\u003Cstrong>Inclusive workforce \u003C/strong>\u003C/p>\n\n\u003Cp>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\u003C/p>\n\n\u003Cp>We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\u003C/p>\n\n\u003Cp>We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\u003C/p>\n\n\u003Cp>If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.\u003C/p>","The AI-powered OS for beauty, \nwellness and self-care\nAbout FreshaFresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\n\nFresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\n\nFresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\n\nThe consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.Role overview:\nGiven our exciting and progressive growth plans, we are looking for an exceptional Bahasa Speaking - Customer Onboarding Specialist to join our global business at this time of rapid expansion.  \n\nReporting into Professional Services Team Lead and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.\n\nThis is a great opportunity for someone looking to work in a fast-paced and ever-changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.\n\nKey AccountabilitiesConfidently communicate the onboarding process and set expectations of the project plan.  \nGuide and train partners on the Fresha platform to encourage platform adoption.\nProvide quality assurance and demonstrate attention to detail during the onboarding process. \nOnboarding lead time; an average of 7 business days per Onboarding Specialist.\nTrack project timelines, task progression and record correspondence. Partner OnboardingLead the partner onboarding journey; manage potential risks and handle objections.\nUnderstand our partners business requirements and challenges that Fresha will help solve.\nBe curious about the beauty & wellness industry and be familiar with their business operations. \nScope competitor software, document processes and make continuous improvement a priority. \nGuide, educate and provide product training to ensure a seamless partner handover experience.\nCreate and share training materials (video recordings, meeting notes and help centre articles).\nFocus on making sure they actively use our system and utilise our payment/add-on features.\nCreate clear tasks using Hubspot and leverage Loom recordings to accurately give instructions. \nManipulate and clean data sheets; leveraging our CSV migration tools to import data in bulk.\nAssist our partners in getting the best possible onboarding experience.Additional Ad-HocEnsure accurate use of Hubspot to reflect the progress of each partner in the onboarding pipeline\nSupporting partners through banking and KYC verification processes; while being compliant. \nProactively search for opportunities to improve features, internal processes & partner experience.\nCollaborate with teams across multiple timezones and work in markets with different languages.  \nReport issues to the support team to ensure product or migration tools problems are resolved. \nAssisting ad-hoc product questions and partner data migration requests. Cover other team members and partner projects - at Fresha, we win as a team.Skills, experience & qualifications required.Commercially minded, understanding critical needs of Partners onboarding.\nManaging expectations of a partner right from the start.\nExceptionally high organisational and time management skills\nExcellent oral and written communication skills in English\nProficient in Excel and data cleaning an asset\nProject coordination experience or certification highly desired\nExperience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an asset\nAbility to identify problems and opportunities as well as offer or implement actions and solutions\nStrong analytical and troubleshooting skills\nAn ability to influence others through effective communication and negotiations\nFlexible and comfortable working in a fast-paced and changing environment\nCreative thinking and problem-solving mindsetAbility to interact with people from across the business and build strong relationships, including the ability to effectively influence upsell.\nTeam player - must be happy to ‘roll sleeves up’ and assist the team whenever required\nSelf-starter and highly proactive approachInclusive workforce \n\nAt Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\n\nWe want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\n\nWe do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\n\nIf you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.","2026-04-13T05:08:42.524Z",{"jsonldValid":13,"jsonld":25},{"id":75,"slug":76,"title":77,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":78,"country":78,"remote":13,"employmentType":79,"department":35,"content_html":80,"content_text":81,"years":19,"createdAt":82,"updatedAtISO":62,"postedAtISO":83,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":84},"afe303368b0006a20fc4ec068eb2ddb016e7ed4e3c97cd88919ad9c2e61c1997","head-of-commercial-mexico-at-fresha-5554f714e2","Head of Commercial (Mexico)","Mexico City",[15],"\u003Cp>\u003Cstrong>The AI-powered OS \u003C/strong>\u003Cstrong>for beauty, \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>wellness \u003C/strong>\u003Cstrong>and self-care\u003C/strong>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>\u003Cu>About Fresha\u003C/u>\u003C/strong>\u003Cbr>\u003Cbr>\u003Cspan>Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.\u003Cbr>\u003Cbr>\u003C/span>Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.\u003Cbr>\u003Cbr>The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\u003C/p>\n\n\u003Cp>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\u003C/p>\n\n\u003Cp>Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\u003C/p>\n\n\u003Cp>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Role overview\u003C/strong>\u003C/p>\n\n\u003Cp>Given our exciting and progressive growth plans, we are looking for an exceptional \u003Cstrong>Head of Commercial - Mexico\u003C/strong> to come and join our global business, based in Mexico City, Mexico.\u003C/p>\n\n\u003Cp>We’re growing fast, so this is a great opportunity for someone looking to work in a\u003Cstrong> fast-paced business\u003C/strong> who \u003Cstrong>likes to work autonomously\u003C/strong>, \u003Cstrong>enjoys a challenge\u003C/strong>, and \u003Cstrong>wants to make a big impact\u003C/strong>.\u003C/p>\u003Cbr>\u003Ch2>Strategy & Commercial Planning\u003C/h2>\u003Cli>Develop, own, and execute the regional commercial strategy, including go-to-market plans, revenue growth initiatives, pricing and packaging considerations, and market expansion priorities\u003C/li>\n\u003Cli>Drive commercial performance across the full revenue lifecycle, spanning new business, expansion, retention, and partner value optimization\u003C/li>\n\u003Cli>Oversee and optimize end-to-end commercial processes, including sales planning, pipeline management, territory design, forecasting, discount governance, payment processing, and partner onboarding, ensuring scalability and operational excellence\u003C/li>\n\u003Cli>Ensure adherence to commercial governance frameworks and continuously improve processes to enhance efficiency, productivity, and partner experience\u003C/li>\n\u003Cli>Collate partner and market feedback to inform commercial strategy, product prioritization, and quantified business cases for new feature and capability development\u003C/li>\n\u003Cli>Partner closely with global commercial and sales leaders to ensure regional alignment, consistency, and best-practice sharing across markets\u003C/li>\u003Cbr>\u003Ch2>Performance & Revenue Management\u003C/h2>\u003Cli>Set, communicate, and own commercial performance expectations, ensuring delivery against monthly, quarterly, and annual revenue, growth, and market share targets\u003C/li>\n\u003Cli>Lead and optimize funnel and pipeline performance across acquisition and expansion, ensuring KPIs and conversion metrics drive sustainable and predictable growth\u003C/li>\n\u003Cli>Ensure accurate forecasting, reporting, and performance insights through effective use of HubSpot and other commercial systems\u003C/li>\n\u003Cli>Use data and analytics to identify trends, risks, and opportunities, driving continuous improvement in commercial outcomes\u003C/li>\u003Cbr>\u003Ch2>Leadership & People Development\u003C/h2>\u003Cli>Recruit, develop, and retain high-performing commercial talent, building a team capable of delivering strong revenue results and exceptional partner experiences\u003C/li>\n\u003Cli>Coach, motivate, and empower commercial leaders and individual contributors with the skills needed to succeed across sales, negotiation, and partner management\u003C/li>\n\u003Cli>Design and implement structured training programs and personalized development plans aligned to both individual and business growth objectives\u003C/li>\n\u003Cli>Ensure commercial teams are equipped with the right tools, enablement resources, playbooks, and training to execute effectively\u003C/li>\n\u003Cli>Foster a high-performance, collaborative culture through clear leadership, engagement initiatives, and team-building activities\u003C/li>\u003Cbr>\u003Ch2>Cross-Functional Collaboration & Stakeholder Management\u003C/h2>\u003Cli>Work closely with Product, Marketing, Finance, Operations, and Customer Success to align commercial objectives and execution across the business\u003C/li>\n\u003Cli>Act as a senior commercial voice within the organization, influencing decision-making and aligning stakeholders around revenue and growth priorities\u003C/li>\n\u003Cli>Ensure a consistently positive partner experience through strong communication, effective issue resolution, and sound commercial judgement\u003C/li>\u003Cbr>\u003Ch2>Skills, experience & qualifications required\u003C/h2>\u003Cli>Proven B2B commercial leadership experience in SaaS, digital sales, online marketplace, or payments environments.\u003C/li>\n\u003Cli>Demonstrated success driving revenue growth across SMB segments, including new business and expansion\u003C/li>\n\u003Cli>Strong commercial acumen with the ability to balance strategic thinking and hands-on execution\u003C/li>\n\u003Cli>Track record of leading teams to consistently deliver against revenue targets and KPIs\u003C/li>\n\u003Cli>Highly analytical, data-driven, and confident working with commercial metrics and forecasting\u003C/li>\n\u003Cli>Customer- and partner-centric mindset\u003C/li>\n\u003Cli>Excellent communication, influencing, and stakeholder management skills, including the ability to influence at senior levels\u003C/li>\n\u003Cli>Strong planning, prioritization, and time-management skills\u003C/li>\n\u003Cli>High energy, resilient, and adaptable in a fast-paced, high-growth environment\u003C/li>\n\u003Cli>Creative, solutions-oriented problem solver\u003C/li>\n\u003Cli>Collaborative, hands-on leader willing to support the team when required\u003C/li>\n\u003Cli>Self-starter with a proactive and ownership-driven approach\u003C/li>\u003Cbr>\u003Ch2>What We Offer\u003C/h2>\u003Cli>A rare opportunity to be an early commercial hire with significant ownership and influence.\u003C/li>\n\u003Cli>Direct involvement in building Fresha’s presence and brand in the Mexican market.\u003C/li>\n\u003Cli>Competitive compensation with performance-based incentives.\u003C/li>\n\u003Cli>Modern equipment and access to continuous learning and development.\u003C/li>\n\u003Cli>A diverse, international team with a strong culture of collaboration, ambition, and support.\u003C/li>\u003Cbr>\u003Cp>\u003Cstrong>Inclusive workforce \u003C/strong>\u003C/p>\n\n\u003Cp>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\u003C/p>\n\n\u003Cp>We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\u003C/p>\n\n\u003Cp>We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\u003C/p>\n\n\u003Cp>If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.\u003C/p>","The AI-powered OS for beauty, \nwellness and self-care\nAbout FreshaFresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\n\nFresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\n\nFresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\n\nThe consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.Role overview\n\nGiven our exciting and progressive growth plans, we are looking for an exceptional Head of Commercial - Mexico to come and join our global business, based in Mexico City, Mexico.\n\nWe’re growing fast, so this is a great opportunity for someone looking to work in a fast-paced business who likes to work autonomously, enjoys a challenge, and wants to make a big impact.Strategy & Commercial PlanningDevelop, own, and execute the regional commercial strategy, including go-to-market plans, revenue growth initiatives, pricing and packaging considerations, and market expansion priorities\nDrive commercial performance across the full revenue lifecycle, spanning new business, expansion, retention, and partner value optimization\nOversee and optimize end-to-end commercial processes, including sales planning, pipeline management, territory design, forecasting, discount governance, payment processing, and partner onboarding, ensuring scalability and operational excellence\nEnsure adherence to commercial governance frameworks and continuously improve processes to enhance efficiency, productivity, and partner experience\nCollate partner and market feedback to inform commercial strategy, product prioritization, and quantified business cases for new feature and capability development\nPartner closely with global commercial and sales leaders to ensure regional alignment, consistency, and best-practice sharing across marketsPerformance & Revenue ManagementSet, communicate, and own commercial performance expectations, ensuring delivery against monthly, quarterly, and annual revenue, growth, and market share targets\nLead and optimize funnel and pipeline performance across acquisition and expansion, ensuring KPIs and conversion metrics drive sustainable and predictable growth\nEnsure accurate forecasting, reporting, and performance insights through effective use of HubSpot and other commercial systems\nUse data and analytics to identify trends, risks, and opportunities, driving continuous improvement in commercial outcomesLeadership & People DevelopmentRecruit, develop, and retain high-performing commercial talent, building a team capable of delivering strong revenue results and exceptional partner experiences\nCoach, motivate, and empower commercial leaders and individual contributors with the skills needed to succeed across sales, negotiation, and partner management\nDesign and implement structured training programs and personalized development plans aligned to both individual and business growth objectives\nEnsure commercial teams are equipped with the right tools, enablement resources, playbooks, and training to execute effectively\nFoster a high-performance, collaborative culture through clear leadership, engagement initiatives, and team-building activitiesCross-Functional Collaboration & Stakeholder ManagementWork closely with Product, Marketing, Finance, Operations, and Customer Success to align commercial objectives and execution across the business\nAct as a senior commercial voice within the organization, influencing decision-making and aligning stakeholders around revenue and growth priorities\nEnsure a consistently positive partner experience through strong communication, effective issue resolution, and sound commercial judgementSkills, experience & qualifications requiredProven B2B commercial leadership experience in SaaS, digital sales, online marketplace, or payments environments.\nDemonstrated success driving revenue growth across SMB segments, including new business and expansion\nStrong commercial acumen with the ability to balance strategic thinking and hands-on execution\nTrack record of leading teams to consistently deliver against revenue targets and KPIs\nHighly analytical, data-driven, and confident working with commercial metrics and forecasting\nCustomer- and partner-centric mindset\nExcellent communication, influencing, and stakeholder management skills, including the ability to influence at senior levels\nStrong planning, prioritization, and time-management skills\nHigh energy, resilient, and adaptable in a fast-paced, high-growth environment\nCreative, solutions-oriented problem solver\nCollaborative, hands-on leader willing to support the team when required\nSelf-starter with a proactive and ownership-driven approachWhat We OfferA rare opportunity to be an early commercial hire with significant ownership and influence.\nDirect involvement in building Fresha’s presence and brand in the Mexican market.\nCompetitive compensation with performance-based incentives.\nModern equipment and access to continuous learning and development.\nA diverse, international team with a strong culture of collaboration, ambition, and support.Inclusive workforce \n\nAt Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\n\nWe want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\n\nWe do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\n\nIf you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.",1775705808000,"2026-04-01T02:12:13.411Z",{"jsonldValid":13,"jsonld":25},{"id":86,"slug":87,"title":88,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":12,"remote":13,"employmentType":89,"department":16,"content_html":90,"content_text":91,"years":19,"createdAt":92,"updatedAtISO":62,"postedAtISO":93,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":94},"509817603521f703967637bb77ff35c885a6e9085f65c8932ea68b76272b2e36","partner-onboarding-specialist-manila-italian-speaking-at-fresha-696e4891d9","Professional Services Specialist - Italian Speaking (Manila)",[15],"\u003Cp>\u003Cstrong>The AI-powered OS \u003C/strong>\u003Cstrong>for beauty, \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>wellness \u003C/strong>\u003Cstrong>and self-care\u003C/strong>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>\u003Cu>About Fresha\u003C/u>\u003C/strong>\u003Cbr>\u003Cbr>\u003Cspan>Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.\u003Cbr>\u003Cbr>\u003C/span>Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.\u003Cbr>\u003Cbr>The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\u003C/p>\n\n\u003Cp>Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\u003C/p>\n\n\u003Cp>Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\u003C/p>\n\n\u003Cp>The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>Role overview:\u003C/strong>\u003C/p>\n\u003Cp>Given our exciting and progressive growth plans, we are looking for an exceptional\u003Cstrong> \u003C/strong>\u003Cstrong>Italian\u003C/strong>\u003Cstrong> Speaking - Customer Onboarding Specialist\u003C/strong> to join our global business at this time of rapid expansion.  \u003C/p>\n\n\u003Cp>Reporting into \u003Cstrong>Professional Services Team Lead\u003C/strong> and working closely with our \u003Cstrong>Business Development and Account Management Teams\u003C/strong>, you will be accountable for\u003Cstrong> ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.\u003C/strong>\u003C/p>\n\n\u003Cp>This is a great opportunity for someone looking to work in a\u003Cstrong> fast-paced\u003C/strong> and \u003Cstrong>ever-changing environment, who likes to work autonomously, enjoys a challenge\u003C/strong> and \u003Cstrong>wants to make an impact\u003C/strong>.\u003C/p>\n\u003Cbr>\u003Ch2>Key Accountabilities\u003C/h2>\u003Cli>Confidently communicate the onboarding process and set expectations of the project plan.  \u003C/li>\n\u003Cli>Guide and train partners on the Fresha platform to encourage platform adoption.\u003C/li>\n\u003Cli>Provide quality assurance and demonstrate attention to detail during the onboarding process. \u003C/li>\n\u003Cli>Onboarding lead time; an average of 7 business days per Onboarding Specialist.\u003C/li>\n\u003Cli>Track project timelines, task progression and record correspondence. \u003C/li>\u003Cbr>\u003Ch2>Partner Onboarding\u003C/h2>\u003Cli>Lead the partner onboarding journey; manage potential risks and handle objections.\u003C/li>\n\u003Cli>Understand our partners business requirements and challenges that Fresha will help solve.\u003C/li>\n\u003Cli>Be curious about the beauty & wellness industry and be familiar with their business operations. \u003C/li>\n\u003Cli>Scope competitor software, document processes and make continuous improvement a priority. \u003C/li>\n\u003Cli>Guide, educate and provide product training to ensure a seamless partner handover experience.\u003C/li>\n\u003Cli>Create and share training materials (video recordings, meeting notes and help centre articles).\u003C/li>\n\u003Cli>Focus on making sure they actively use our system and utilise our payment/add-on features.\u003C/li>\n\u003Cli>Create clear tasks using Hubspot and leverage Loom recordings to accurately give instructions. \u003C/li>\n\u003Cli>Manipulate and clean data sheets; leveraging our CSV migration tools to import data in bulk.\u003C/li>\n\u003Cli>Assist our partners in getting the best possible onboarding experience.\u003C/li>\u003Cbr>\u003Ch2>Additional Ad-Hoc\u003C/h2>\u003Cli>Ensure accurate use of Hubspot to reflect the progress of each partner in the onboarding pipeline\u003C/li>\n\u003Cli>Supporting partners through banking and KYC verification processes; while being compliant. \u003C/li>\n\u003Cli>Proactively search for opportunities to improve features, internal processes & partner experience.\u003C/li>\n\u003Cli>Collaborate with teams across multiple timezones and work in markets with different languages.  \u003C/li>\n\u003Cli>Report issues to the support team to ensure product or migration tools problems are resolved. \u003C/li>\n\u003Cli>Assisting ad-hoc product questions and partner data migration requests. Cover other team members and partner projects - at Fresha, we win as a team.\u003C/li>\u003Cbr>\u003Ch2>Skills, experience & qualifications required.\u003C/h2>\u003Cli>Commercially minded, understanding critical needs of Partners onboarding.\u003C/li>\n\u003Cli>Managing expectations of a partner right from the start.\u003C/li>\n\u003Cli>Exceptionally high organisational and time management skills\u003C/li>\n\u003Cli>Excellent oral and written communication skills in English\u003C/li>\n\u003Cli>Proficient in Excel and data cleaning an asset\u003C/li>\n\u003Cli>Project coordination experience or certification highly desired\u003C/li>\n\u003Cli>Experience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an asset\u003C/li>\n\u003Cli>Ability to identify problems and opportunities as well as offer or implement actions and solutions\u003C/li>\n\u003Cli>Strong analytical and troubleshooting skills\u003C/li>\n\u003Cli>An ability to influence others through effective communication and negotiations\u003C/li>\n\u003Cli>Flexible and comfortable working in a fast-paced and changing environment\u003C/li>\n\u003Cli>Creative thinking and problem-solving mindsetAbility to interact with people from across the business and build strong relationships, including the ability to effectively influence upsell.\u003C/li>\n\u003Cli>Team player - must be happy to ‘roll sleeves up’ and assist the team whenever required\u003C/li>\n\u003Cli>Self-starter and highly proactive approach\u003C/li>\u003Cbr>\u003Cp>\u003Cstrong>Inclusive workforce \u003C/strong>\u003C/p>\n\n\u003Cp>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\u003C/p>\n\n\u003Cp>We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\u003C/p>\n\n\u003Cp>We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\u003C/p>\n\n\u003Cp>If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.\u003C/p>","The AI-powered OS for beauty, \nwellness and self-care\nAbout FreshaFresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.\n\nFresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.\n\nFresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.\n\nThe consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.Role overview:\nGiven our exciting and progressive growth plans, we are looking for an exceptional Italian Speaking - Customer Onboarding Specialist to join our global business at this time of rapid expansion.  \n\nReporting into Professional Services Team Lead and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.\n\nThis is a great opportunity for someone looking to work in a fast-paced and ever-changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.\nKey AccountabilitiesConfidently communicate the onboarding process and set expectations of the project plan.  \nGuide and train partners on the Fresha platform to encourage platform adoption.\nProvide quality assurance and demonstrate attention to detail during the onboarding process. \nOnboarding lead time; an average of 7 business days per Onboarding Specialist.\nTrack project timelines, task progression and record correspondence. Partner OnboardingLead the partner onboarding journey; manage potential risks and handle objections.\nUnderstand our partners business requirements and challenges that Fresha will help solve.\nBe curious about the beauty & wellness industry and be familiar with their business operations. \nScope competitor software, document processes and make continuous improvement a priority. \nGuide, educate and provide product training to ensure a seamless partner handover experience.\nCreate and share training materials (video recordings, meeting notes and help centre articles).\nFocus on making sure they actively use our system and utilise our payment/add-on features.\nCreate clear tasks using Hubspot and leverage Loom recordings to accurately give instructions. \nManipulate and clean data sheets; leveraging our CSV migration tools to import data in bulk.\nAssist our partners in getting the best possible onboarding experience.Additional Ad-HocEnsure accurate use of Hubspot to reflect the progress of each partner in the onboarding pipeline\nSupporting partners through banking and KYC verification processes; while being compliant. \nProactively search for opportunities to improve features, internal processes & partner experience.\nCollaborate with teams across multiple timezones and work in markets with different languages.  \nReport issues to the support team to ensure product or migration tools problems are resolved. \nAssisting ad-hoc product questions and partner data migration requests. Cover other team members and partner projects - at Fresha, we win as a team.Skills, experience & qualifications required.Commercially minded, understanding critical needs of Partners onboarding.\nManaging expectations of a partner right from the start.\nExceptionally high organisational and time management skills\nExcellent oral and written communication skills in English\nProficient in Excel and data cleaning an asset\nProject coordination experience or certification highly desired\nExperience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an asset\nAbility to identify problems and opportunities as well as offer or implement actions and solutions\nStrong analytical and troubleshooting skills\nAn ability to influence others through effective communication and negotiations\nFlexible and comfortable working in a fast-paced and changing environment\nCreative thinking and problem-solving mindsetAbility to interact with people from across the business and build strong relationships, including the ability to effectively influence upsell.\nTeam player - must be happy to ‘roll sleeves up’ and assist the team whenever required\nSelf-starter and highly proactive approachInclusive workforce \n\nAt Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.\n\nWe want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.\n\nWe do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\n\nIf you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.",1774330247000,"2026-03-23T06:04:49.808Z",{"jsonldValid":13,"jsonld":25},1789910292396]