[{"data":1,"prerenderedAt":103},["ShallowReactive",2],{"$f1pNbbCh2h9h2nG_0HW9uuF5grgXMwjSakMYEBvEELXA":3,"$f2ZXLF9wyYLXow1ZuYcv_INfDvs8_0FNUn2cOUA-Sovo":29},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":24,"salaryMin":25,"salaryMax":26,"currency":27,"schema":28},"38f8120ffa7b98f8501ef4d148e5c192fa3fba0892bd99e015538602507885bd","revops-manager-at-instrumentl-de32289643","RevOps Manager","Instrumentl","https://logo.clearbit.com/instrumentl.com","Instrumentl is the best platform for grant seekers looking to grow revenue.","Internet Publishing","Remote","",true,[16],"Full-time","Other","\u003Cp>\u003Cstrong>Hello, we’re Instrumentl.\u003C/strong>\u003C/p>\n\u003Cp>Billions in grant funding are still managed in spreadsheets. We're fixing that. Instrumentl is a hypergrowth, YC-backed startup on a mission to help the nonprofit sector drive impact — and we're well on our way to becoming the #1 most-loved grant management tool. We help over 5,500 nonprofits, from local homeless shelters to organizations like the San Diego Zoo and the University of Alaska, find, win, and manage grants in one place. 🌏 ✨\u003C/p>\n\u003Cp>Our charts are dramatically up-and-to-the-right 📈 — we're cash flow positive and doubling year-over-year, with customers who love us (NPS is 65+ and Ellis PMF survey is 60+). \u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>\u003Cstrong>About the role: \u003C/strong>\u003C/p>\n\u003Cp>We're looking for a RevOps Manager to own the technical infrastructure that powers our marketing engine. This is a builder role. You'll architect our marketing data model within our CRM, integrate new data sources, and implement AI tools across our marketing programs. You'll partner closely with our Product Marketing Managers (campaigns, launches), our Events & Community team (conferences, virtual webinars, community programs), and our Growth Product team (a high-speed engineering team focused on product signups and the onboarding flow of our product). You'll also be a key player in GTM execution for Product launches. You’ll act as the connective tissue for Marketing, Sales, and CS initiatives so every launch ships with the execution and reporting these teams need to operate in lockstep.\u003C/p>\n\u003Cp>You'll work alongside two other RevOps Managers and report directly to the Revenue Operations Lead. Together, you'll form the core team that makes our GTM motion efficient, scalable, and increasingly intelligent. This role is ideal for someone who's an equal parts systems thinker and hands-on builder. Someone comfortable writing SQL queries in the morning and presenting a quarterly business review on our events to leadership in the afternoon.\u003C/p>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cbr>\u003Ch2>What You'll Own\u003C/h2>\n\u003Cp>\u003Cstrong>Data Architecture & CRM Ownership\u003C/strong>\u003C/p>\n\n\u003Cli>\n\u003Cp>Maintain our marketing data model in HubSpot, ensuring clean object relationships, consistent field architecture, and scalable structure as we grow\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Build and maintain data pipelines that connect external sources (product usage from our Growth Product team, event/webinar platforms, enrichment providers, ad platforms, etc.) into our marketing systems\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Establish data governance standards and ensure data quality across all marketing systems, from campaign attribution to lifecycle stage definitions\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Partner with Growth Product to instrument signup and onboarding events, ensuring product data flows cleanly into HubSpot\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Continuously test, refine, and improve lead scoring and segmentation models based on conversion data and PMM feedback\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Create a \"single source of truth\" for marketing data that PMMs, Events & Community, Growth, and the broader GTM org can trust\u003C/p>\n\u003C/li>\n\n\u003Cp>\u003Cstrong>AI Tooling & Automation\u003C/strong>\u003C/p>\n\n\u003Cli>\n\u003Cp>Evaluate, implement, and optimize AI tools that enhance marketing productivity (content personalization, audience research, etc.)\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Build automated workflows that reduce manual work for marketers. Think enrichment on inbound signups, automated event follow-up sequences, intelligent nurture branching, and onboarding triggers\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Partner with PMMs and the Events team on change management and adoption of new tools\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Stay current on emerging AI/automation capabilities and bring a POV on what we should test next\u003C/p>\n\u003C/li>\n\n\u003Cp>\u003Cstrong>Reporting & Analytics Infrastructure\u003C/strong>\u003C/p>\n\n\u003Cli>\n\u003Cp>Build and maintain dashboards and reports that provide visibility into funnel health, channel performance, campaign ROI, event ROI, and signup → activation conversion\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Document metric definitions, scoring logic, and attribution methodologies to ensure transparency across Marketing and GTM teams\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Partner with the Growth Product team to define and report on signup and onboarding funnel KPIs\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Partner with PMM to define launch KPIs and stand up dashboards that give Marketing, Sales, and CS shared visibility into adoption and impact\u003C/p>\n\u003C/li>\n\n\u003Cp>\u003Cstrong>Integration & Tech Stack Management\u003C/strong>\u003C/p>\n\n\u003Cli>\n\u003Cp>Partner with Data Engineering and the Growth Product eng team, and own outside integrations between our marketing tools (HubSpot, event platforms, community tools, ad platforms, enrichment, product analytics, data warehouse)\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Evaluate new tools and make build-vs-buy recommendations\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Ensure our marketing tech stack is lean, well-integrated, and delivering ROI\u003C/p>\n\u003C/li>\n\n\u003Cp>\u003Cstrong>Project Execution for New Initiatives\u003C/strong>\u003C/p>\n\n\u003Cli>\n\u003Cp>Support the Events & Community team in launching in-person events, from list building to reporting on results\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Ensure every launch has clean instrumentation: audience segmentation in HubSpot, lead/account routing, sales enablement signals, and CS handoff triggers\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Coordinate with the other RevOps Managers to make sure motions are aligned end-to-end across the funnel\u003C/p>\n\u003C/li>\n\n\u003Cbr>\u003Ch2>What you bring\u003C/h2>\n\n\u003Cli>\n\u003Cp>3-5+ years in Marketing Operations, Revenue Operations, or a GTM Systems role at a B2B SaaS company, with experience implementing AI/automation tools in a marketing context\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Strong technical skills: You can write formulas, build complex workflows, and aren't intimidated by AI. You've done hands-on work in marketing automation and CRM administration\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Data architecture/Integration experience: You've designed or significantly improved a marketing data model. You've connected multiple systems (CRM, marketing automation, product analytics, event platforms, data warehouse) and understand how data flows across a tech stack\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Analytical mindset: You make decisions based on data, can interpret funnel and conversion metrics, and know how to measure whether a campaign, event, or onboarding experiment is working\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Comfort partnering with a product/engineering team: You can speak the language of PMs and engineers when instrumenting signup and onboarding flows\u003C/p>\n\u003C/li>\n\n\u003Cbr>\u003Ch2>Bonus if you have\u003C/h2>\n\n\u003Cli>\n\u003Cp>Familiarity with product analytics tools and how product event data feeds lifecycle marketing\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Familiarity with data enrichment vendors and intent data providers\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience supporting field marketing, events, or community programs\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience with BI tools or data warehouses\u003C/p>\n\u003C/li>\n\n\u003Cbr>\u003Ch2>Who you are\u003C/h2>\n\n\u003Cli>\n\u003Cp>Builder mentality: You'd rather create a scalable system than do the same manual task twice\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Curious about AI: You're excited (not anxious) about how AI is changing marketing and you want to be the person figuring out how to use it\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Strong communicator: You can explain technical concepts to non-technical stakeholders and translate business requirements into system design\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Ownership-oriented: You don't wait to be told what to do. You see a gap, propose a solution, and drive it forward\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Collaborative: You know that the best systems are built in partnership with the people who use them whether that's a PMM, an Events Manager, or a Growth Product engineer\u003C/p>\n\u003C/li>\n\n\u003Cbr>\u003Ch2>Compensation & Benefits\u003C/h2>\n\u003Cp>For US-based candidates, our target salary band is \u003Cstrong>$120,000 – $170,000 USD + equity\u003C/strong>. \u003Cbr>Salary decisions consider experience, location, and technical depth.\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>- 100% covered health, dental, and vision insurance for employees (50% for dependents)\u003C/p>\n\u003Cp>-Generous PTO, including parental leave \u003C/p>\n\u003Cp>-401(k) \u003C/p>\n\u003Cp>-Company laptop and home-office stipend\u003C/p>\n\u003Cp>-Bi-Annual Company Retreats for in-person collaboration\u003C/p>\n\n\u003Cp>\u003Cstrong>Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow here.\u003C/strong>\u003C/p>","Hello, we’re Instrumentl.\nBillions in grant funding are still managed in spreadsheets. We're fixing that. Instrumentl is a hypergrowth, YC-backed startup on a mission to help the nonprofit sector drive impact — and we're well on our way to becoming the #1 most-loved grant management tool. We help over 5,500 nonprofits, from local homeless shelters to organizations like the San Diego Zoo and the University of Alaska, find, win, and manage grants in one place. 🌏 ✨\nOur charts are dramatically up-and-to-the-right 📈 — we're cash flow positive and doubling year-over-year, with customers who love us (NPS is 65+ and Ellis PMF survey is 60+). \nAbout the role: \nWe're looking for a RevOps Manager to own the technical infrastructure that powers our marketing engine. This is a builder role. You'll architect our marketing data model within our CRM, integrate new data sources, and implement AI tools across our marketing programs. You'll partner closely with our Product Marketing Managers (campaigns, launches), our Events & Community team (conferences, virtual webinars, community programs), and our Growth Product team (a high-speed engineering team focused on product signups and the onboarding flow of our product). You'll also be a key player in GTM execution for Product launches. You’ll act as the connective tissue for Marketing, Sales, and CS initiatives so every launch ships with the execution and reporting these teams need to operate in lockstep.\nYou'll work alongside two other RevOps Managers and report directly to the Revenue Operations Lead. Together, you'll form the core team that makes our GTM motion efficient, scalable, and increasingly intelligent. This role is ideal for someone who's an equal parts systems thinker and hands-on builder. Someone comfortable writing SQL queries in the morning and presenting a quarterly business review on our events to leadership in the afternoon.\n\nWhat You'll Own\nData Architecture & CRM Ownership\n\n\nMaintain our marketing data model in HubSpot, ensuring clean object relationships, consistent field architecture, and scalable structure as we grow\n\n\nBuild and maintain data pipelines that connect external sources (product usage from our Growth Product team, event/webinar platforms, enrichment providers, ad platforms, etc.) into our marketing systems\n\n\nEstablish data governance standards and ensure data quality across all marketing systems, from campaign attribution to lifecycle stage definitions\n\n\nPartner with Growth Product to instrument signup and onboarding events, ensuring product data flows cleanly into HubSpot\n\n\nContinuously test, refine, and improve lead scoring and segmentation models based on conversion data and PMM feedback\n\n\nCreate a \"single source of truth\" for marketing data that PMMs, Events & Community, Growth, and the broader GTM org can trust\n\n\nAI Tooling & Automation\n\n\nEvaluate, implement, and optimize AI tools that enhance marketing productivity (content personalization, audience research, etc.)\n\n\nBuild automated workflows that reduce manual work for marketers. Think enrichment on inbound signups, automated event follow-up sequences, intelligent nurture branching, and onboarding triggers\n\n\nPartner with PMMs and the Events team on change management and adoption of new tools\n\n\nStay current on emerging AI/automation capabilities and bring a POV on what we should test next\n\n\nReporting & Analytics Infrastructure\n\n\nBuild and maintain dashboards and reports that provide visibility into funnel health, channel performance, campaign ROI, event ROI, and signup → activation conversion\n\n\nDocument metric definitions, scoring logic, and attribution methodologies to ensure transparency across Marketing and GTM teams\n\n\nPartner with the Growth Product team to define and report on signup and onboarding funnel KPIs\n\n\nPartner with PMM to define launch KPIs and stand up dashboards that give Marketing, Sales, and CS shared visibility into adoption and impact\n\n\nIntegration & Tech Stack Management\n\n\nPartner with Data Engineering and the Growth Product eng team, and own outside integrations between our marketing tools (HubSpot, event platforms, community tools, ad platforms, enrichment, product analytics, data warehouse)\n\n\nEvaluate new tools and make build-vs-buy recommendations\n\n\nEnsure our marketing tech stack is lean, well-integrated, and delivering ROI\n\n\nProject Execution for New Initiatives\n\n\nSupport the Events & Community team in launching in-person events, from list building to reporting on results\n\n\nEnsure every launch has clean instrumentation: audience segmentation in HubSpot, lead/account routing, sales enablement signals, and CS handoff triggers\n\n\nCoordinate with the other RevOps Managers to make sure motions are aligned end-to-end across the funnel\n\n\nWhat you bring\n\n\n3-5+ years in Marketing Operations, Revenue Operations, or a GTM Systems role at a B2B SaaS company, with experience implementing AI/automation tools in a marketing context\n\n\nStrong technical skills: You can write formulas, build complex workflows, and aren't intimidated by AI. You've done hands-on work in marketing automation and CRM administration\n\n\nData architecture/Integration experience: You've designed or significantly improved a marketing data model. You've connected multiple systems (CRM, marketing automation, product analytics, event platforms, data warehouse) and understand how data flows across a tech stack\n\n\nAnalytical mindset: You make decisions based on data, can interpret funnel and conversion metrics, and know how to measure whether a campaign, event, or onboarding experiment is working\n\n\nComfort partnering with a product/engineering team: You can speak the language of PMs and engineers when instrumenting signup and onboarding flows\n\n\nBonus if you have\n\n\nFamiliarity with product analytics tools and how product event data feeds lifecycle marketing\n\n\nFamiliarity with data enrichment vendors and intent data providers\n\n\nExperience supporting field marketing, events, or community programs\n\n\nExperience with BI tools or data warehouses\n\n\nWho you are\n\n\nBuilder mentality: You'd rather create a scalable system than do the same manual task twice\n\n\nCurious about AI: You're excited (not anxious) about how AI is changing marketing and you want to be the person figuring out how to use it\n\n\nStrong communicator: You can explain technical concepts to non-technical stakeholders and translate business requirements into system design\n\n\nOwnership-oriented: You don't wait to be told what to do. You see a gap, propose a solution, and drive it forward\n\n\nCollaborative: You know that the best systems are built in partnership with the people who use them whether that's a PMM, an Events Manager, or a Growth Product engineer\n\n\nCompensation & Benefits\nFor US-based candidates, our target salary band is $120,000 – $170,000 USD + equity. Salary decisions consider experience, location, and technical depth.\n- 100% covered health, dental, and vision insurance for employees (50% for dependents)\n-Generous PTO, including parental leave \n-401(k) \n-Company laptop and home-office stipend\n-Bi-Annual Company Retreats for in-person collaboration\n\nInstrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow here.",0,1779204380000,"2026-05-19 17:26:56","2026-05-18T18:33:21.948Z",false,120000,170000,"USD",{"jsonldValid":24,"jsonld":13},{"jobs":30},[31,42,54,70,82,91],{"id":32,"slug":33,"title":34,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":35,"department":17,"content_html":36,"content_text":37,"years":20,"createdAt":38,"updatedAtISO":39,"postedAtISO":40,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":27,"schema":41},"01f0153f1d6450ed8145720d38bc0b490ec098f2d0ee2379adda30e0adb47704","senior-enablement-manager-at-instrumentl-6a6795be13","Senior Enablement Manager",[16],"\u003Cp>Hello, we're Instrumentl.\u003C/p>\n\u003Cp>We're a mission-driven startup helping the nonprofit sector drive impact, and we're building the operating system for grant-funded organizations. To help us get there, we're hiring a remote Mid-Market & Enterprise Sales Manager to lead a team of Account Executives selling multi-product solutions into larger, more complex nonprofit organizations. You'll report to the VP of Sales and play a foundational role in standing up our upmarket sales motion.\u003C/p>\n\u003Cp>\u003Cstrong>About us:\u003C/strong>\u003C/p>\n\u003Cp>Instrumentl is a high-growth, YC-backed startup with almost 6,000 nonprofit customers—from community health centers to institutions like the San Diego Zoo and Georgetown University. We help nonprofits manage and grow grant funding end-to-end, which is opening up larger, more complex deals as we move upmarket. Our trajectory is dramatically up-and-to-the-right 📈—we're cash flow positive with customers who love us (NPS 65+, Ellis PMF 60+) and a rapidly expanding product surface that's opening new market segments and deal sizes.\u003C/p>\n\u003Cp>\u003Cstrong>About the role:\u003C/strong>\u003C/p>\n\u003Cp>We don't have an enablement program today. We have a growing sales org (~30 people across inbound AEs, SDRs, mid-market/enterprise, and partnerships), a product that's evolving fast (we launched an entirely new post-award product line this year), and reps who need to learn more, faster, in an environment that changes quarter to quarter. \u003C/p>\n\u003Cp>As Senior Enablement Manager, you'll design and stand up our enablement function from scratch, including onboarding programs, ongoing training, product launch readiness, competitive intelligence, sales content, and coaching frameworks. There is no existing playbook, no inherited curriculum, and no team to manage on day one. You'll be the person who figures out what's needed, builds it, ships it, measures whether it worked, and iterates. If you thrive in ambiguity and get energy from building structure where none exists, this is your role.\u003C/p>\n\u003Cp>You'll work across Sales, Marketing, Product, and CS daily. You'll sit in on calls, dig into CRM data, shadow reps, attend product launches, and turn all of that into programs that actually move the number. We care about outcomes - ramp time, quota attainment, deal velocity, product adoption in the field - not slide decks that collect dust.\u003C/p>\n\u003Cp>This is not a role where you'll be handed a brief and asked to execute. You'll need to identify the gaps yourself, prioritize ruthlessly, and build credibility with a high-performing sales team by shipping things that make their lives measurably better.\u003C/p>\n\u003Cp>\u003Cstrong>What you'll get to do:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Build our sales enablement function from zero: define the strategy, roadmap, and operating cadence\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Design and run new hire onboarding that gets AEs and SDRs to productivity faster with clear ramp milestones and measurable benchmarks\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Own product launch readiness for the sales team: translating new features, pricing changes, and product expansions into positioning, talk tracks, objection handling, and demo flows\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Build and maintain a sales content library that reps actually use: battlecards, one-pagers, competitive intel, email templates, call scripts\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Develop ongoing training programs tied to real performance gaps: call reviews, deal strategy sessions, skill-specific workshops\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Partner with Sales Managers to build coaching frameworks and give them tools to develop their teams\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Create and manage competitive intelligence: tracking market moves, synthesizing win/loss data, and arming the team with differentiated positioning\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Instrument the enablement function: track leading indicators (content adoption, certification completion, ramp velocity) and tie them back to revenue outcomes\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Collaborate with Marketing on messaging alignment, event prep, and campaign-to-sales handoff quality\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Work with Product to ensure the sales team deeply understands the roadmap and can credibly speak to where the platform is headed\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What we're looking for:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>5–8+ years in sales enablement, revenue enablement, or a closely adjacent role (sales ops, sales training, product marketing with heavy enablement ownership) at a B2B SaaS company\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Demonstrated experience building an enablement program from scratch or during a significant scale-up, not just maintaining an existing one\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Deep comfort with ambiguity: you've operated in environments where the org was evolving fast, priorities shifted, and you had to figure out what to build before anyone asked you to build it\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Strong instinct for prioritization, you know the difference between \"nice to have\" training and the enablement work that actually moves pipeline and close rates\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience enabling teams selling multi-product platforms or navigating complex, multi-stakeholder sales cycles\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Hands-on content creation ability: you can write a sharp battlecard, build a compelling onboarding module, and design a product launch kit without outsourcing the work\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Credibility with salespeople: you've earned trust with quota-carrying reps by shipping things that made them better, not by mandating attendance at trainings\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Analytical rigor: you measure what you build and can connect enablement activity to business outcomes\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Excellent cross-functional collaborator, comfortable working across Sales, Marketing, Product, and CS without clear swim lanes\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Strong written and verbal communication skills; you can distill complex product and competitive information into clear, actionable content\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus skills:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Experience in the nonprofit sector or with nonprofit buyers\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Familiarity with grants management, fundraising, or institutional giving workflows\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience with HubSpot, Gong, Granola, or similar sales tooling\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience enabling both high-velocity SMB motions and longer-cycle mid-market/enterprise sales simultaneously\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Background in product marketing or sales strategy\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Why join Instrumentl?\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Ground-floor ownership of a function that will shape how the entire revenue org operates\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>A product customers genuinely love, selling into a market with massive untapped potential\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>A leadership team that takes enablement seriously\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Competitive compensation, equity, and benefits\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Fully remote with a team that's collaborative, low-ego, and focused on building something that matters\u003C/p>\n\u003C/li>\n\u003C/ul>","Hello, we're Instrumentl.\nWe're a mission-driven startup helping the nonprofit sector drive impact, and we're building the operating system for grant-funded organizations. To help us get there, we're hiring a remote Mid-Market & Enterprise Sales Manager to lead a team of Account Executives selling multi-product solutions into larger, more complex nonprofit organizations. You'll report to the VP of Sales and play a foundational role in standing up our upmarket sales motion.\nAbout us:\nInstrumentl is a high-growth, YC-backed startup with almost 6,000 nonprofit customers—from community health centers to institutions like the San Diego Zoo and Georgetown University. We help nonprofits manage and grow grant funding end-to-end, which is opening up larger, more complex deals as we move upmarket. Our trajectory is dramatically up-and-to-the-right 📈—we're cash flow positive with customers who love us (NPS 65+, Ellis PMF 60+) and a rapidly expanding product surface that's opening new market segments and deal sizes.\nAbout the role:\nWe don't have an enablement program today. We have a growing sales org (~30 people across inbound AEs, SDRs, mid-market/enterprise, and partnerships), a product that's evolving fast (we launched an entirely new post-award product line this year), and reps who need to learn more, faster, in an environment that changes quarter to quarter. \nAs Senior Enablement Manager, you'll design and stand up our enablement function from scratch, including onboarding programs, ongoing training, product launch readiness, competitive intelligence, sales content, and coaching frameworks. There is no existing playbook, no inherited curriculum, and no team to manage on day one. You'll be the person who figures out what's needed, builds it, ships it, measures whether it worked, and iterates. If you thrive in ambiguity and get energy from building structure where none exists, this is your role.\nYou'll work across Sales, Marketing, Product, and CS daily. You'll sit in on calls, dig into CRM data, shadow reps, attend product launches, and turn all of that into programs that actually move the number. We care about outcomes - ramp time, quota attainment, deal velocity, product adoption in the field - not slide decks that collect dust.\nThis is not a role where you'll be handed a brief and asked to execute. You'll need to identify the gaps yourself, prioritize ruthlessly, and build credibility with a high-performing sales team by shipping things that make their lives measurably better.\nWhat you'll get to do:\n\n\nBuild our sales enablement function from zero: define the strategy, roadmap, and operating cadence\n\n\nDesign and run new hire onboarding that gets AEs and SDRs to productivity faster with clear ramp milestones and measurable benchmarks\n\n\nOwn product launch readiness for the sales team: translating new features, pricing changes, and product expansions into positioning, talk tracks, objection handling, and demo flows\n\n\nBuild and maintain a sales content library that reps actually use: battlecards, one-pagers, competitive intel, email templates, call scripts\n\n\nDevelop ongoing training programs tied to real performance gaps: call reviews, deal strategy sessions, skill-specific workshops\n\n\nPartner with Sales Managers to build coaching frameworks and give them tools to develop their teams\n\n\nCreate and manage competitive intelligence: tracking market moves, synthesizing win/loss data, and arming the team with differentiated positioning\n\n\nInstrument the enablement function: track leading indicators (content adoption, certification completion, ramp velocity) and tie them back to revenue outcomes\n\n\nCollaborate with Marketing on messaging alignment, event prep, and campaign-to-sales handoff quality\n\n\nWork with Product to ensure the sales team deeply understands the roadmap and can credibly speak to where the platform is headed\n\n\nWhat we're looking for:\n\n\n5–8+ years in sales enablement, revenue enablement, or a closely adjacent role (sales ops, sales training, product marketing with heavy enablement ownership) at a B2B SaaS company\n\n\nDemonstrated experience building an enablement program from scratch or during a significant scale-up, not just maintaining an existing one\n\n\nDeep comfort with ambiguity: you've operated in environments where the org was evolving fast, priorities shifted, and you had to figure out what to build before anyone asked you to build it\n\n\nStrong instinct for prioritization, you know the difference between \"nice to have\" training and the enablement work that actually moves pipeline and close rates\n\n\nExperience enabling teams selling multi-product platforms or navigating complex, multi-stakeholder sales cycles\n\n\nHands-on content creation ability: you can write a sharp battlecard, build a compelling onboarding module, and design a product launch kit without outsourcing the work\n\n\nCredibility with salespeople: you've earned trust with quota-carrying reps by shipping things that made them better, not by mandating attendance at trainings\n\n\nAnalytical rigor: you measure what you build and can connect enablement activity to business outcomes\n\n\nExcellent cross-functional collaborator, comfortable working across Sales, Marketing, Product, and CS without clear swim lanes\n\n\nStrong written and verbal communication skills; you can distill complex product and competitive information into clear, actionable content\n\n\nBonus skills:\n\n\nExperience in the nonprofit sector or with nonprofit buyers\n\n\nFamiliarity with grants management, fundraising, or institutional giving workflows\n\n\nExperience with HubSpot, Gong, Granola, or similar sales tooling\n\n\nExperience enabling both high-velocity SMB motions and longer-cycle mid-market/enterprise sales simultaneously\n\n\nBackground in product marketing or sales strategy\n\n\nWhy join Instrumentl?\n\n\nGround-floor ownership of a function that will shape how the entire revenue org operates\n\n\nA product customers genuinely love, selling into a market with massive untapped potential\n\n\nA leadership team that takes enablement seriously\n\n\nCompetitive compensation, equity, and benefits\n\n\nFully remote with a team that's collaborative, low-ego, and focused on building something that matters",1778729097000,"2026-05-14 05:26:52","2026-05-14T03:57:23.716Z",{"jsonldValid":24,"jsonld":13},{"id":43,"slug":44,"title":45,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":46,"department":47,"content_html":48,"content_text":49,"years":20,"createdAt":50,"updatedAtISO":51,"postedAtISO":52,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":27,"schema":53},"488cb3db100cc27b792eca815035baab9551cc1188906b7a0a0c19b8c3d6e3fb","sales-manager-mid-market-and-enterprise-at-instrumentl-a3ab662921","Sales Manager - Mid-Market and Enterprise",[16],"Sales","\u003Cp>Hello, we're Instrumentl.\u003C/p>\n\u003Cp>We're a mission-driven startup helping the nonprofit sector drive impact, and we're building the operating system for grant-funded organizations. To help us get there, we're hiring a remote Mid-Market & Enterprise Sales Manager to lead a team of Account Executives selling multi-product solutions into larger, more complex nonprofit organizations. You'll report to the VP of Sales and play a foundational role in standing up our upmarket sales motion.\u003C/p>\n\u003Cp>\u003Cstrong>About us:\u003C/strong>\u003C/p>\n\u003Cp>Instrumentl is a high-growth, YC-backed startup with over 5,000 nonprofit customers—from community health centers to institutions like the San Diego Zoo and Georgetown University. We're building the future of grants management: from discovery through award through spend-down. Our trajectory is dramatically up-and-to-the-right 📈—we're cash flow positive with customers who love us (NPS 65+, Ellis PMF 60+) and a rapidly expanding product surface that's opening new market segments and deal sizes.\u003C/p>\n\u003Cp>\u003Cstrong>About the role:\u003C/strong>\u003C/p>\n\u003Cp>As Mid-Market & Enterprise Sales Manager, you'll build and lead a team of Account Executives selling into nonprofits ranging from $500K to $20M+ in revenue—and selectively pursuing large institutional accounts with custom, high-value engagements. Your team will run consultative, multi-stakeholder sales cycles into organizations managing complex grant portfolios: government funding, foundation grants, multi-year awards, and post-award compliance workflows.\u003C/p>\n\u003Cp>You'll own two related but distinct motions. We have a large number of inbound velocity deals that close quickly on a 30–60 day cycle and require basic discovery, POC management, and sharp positioning of our full platform. We are also bringing new products to market at significantly higher ACVs, and need to scale our team to involve multiple POCs, longer timelines, procurement navigation, and executive-level relationship building. You'll need the judgment to know which deals need which approach, and the coaching ability to develop AEs who can operate across the spectrum.\u003C/p>\n\u003Cp>This is a build role. You'll be architecting playbooks, territory design, deal strategy, and cross-functional workflows alongside RevOps, Marketing, CS, and Product. \u003C/p>\n\u003Cp>\u003Cstrong>What you'll get to do:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Build and lead a team of ~6 AEs across mid-market and enterprise accounts\u003C/li>\n\u003Cli>Design and iterate the upmarket sales motion end-to-end: outbound prospecting, multi-threaded discovery, POC orchestration, procurement navigation, and executive sponsorship\u003C/li>\n\u003Cli>Coach AEs through complex deal cycles involving finance leaders, program directors, grant managers, and C-suite decision-makers\u003C/li>\n\u003Cli>Develop enterprise deal strategies for a wide range of opportunities\u003C/li>\n\u003Cli>Own forecasting rigor: pipeline coverage, stage conversion, deal velocity, weighted commit, and quarterly call accuracy\u003C/li>\n\u003Cli>Partner with Marketing on ICP targeting, ABM campaigns, event strategy, and vertical messaging for the upmarket segment\u003C/li>\n\u003Cli>Collaborate with CS on handoff quality, onboarding complexity, and expansion pathways within accounts\u003C/li>\n\u003Cli>Co-sell on strategic deals—modeling executive presence, navigating procurement, handling legal/security reviews, and positioning multi-product value\u003C/li>\n\u003Cli>Recruit, onboard, and ramp AEs who can build genuine trusted-advisor relationships \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What we're looking for:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5+ years managing AEs in B2B SaaS, with meaningful experience across both mid-market and enterprise segments\u003C/li>\n\u003Cli>Experience building or significantly evolving an upmarket sales motion, not just running an inherited book\u003C/li>\n\u003Cli>Proven ability to manage outbound pipeline generation while also converting inbound demand\u003C/li>\n\u003Cli>Track record of consistent team quota attainment across multiple quarters\u003C/li>\n\u003Cli>Fluency in multi-stakeholder deal cycles: navigating procurement, legal review, security questionnaires, and budget approval processes\u003C/li>\n\u003Cli>Strong operational instincts: pipeline math, territory modeling, capacity planning, and data-driven coaching\u003C/li>\n\u003Cli>Coach-first leadership: develops talent, creates accountability, and raises the floor while pushing the ceiling\u003C/li>\n\u003Cli>Excellent communicator who can credibly engage nonprofit executives, board members, and internal leadership alike\u003C/li>\n\u003Cli>Startup-tested: thrives with ambiguity, builds process without waiting for permission, and knows when to move fast versus when to be methodical\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus skills:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience selling into nonprofits, government-funded organizations, higher education, healthcare systems, or mission-driven buyers\u003C/li>\n\u003Cli>Familiarity with grant management, fund accounting, or federal compliance frameworks (2 CFR Part 200, OMB Uniform Guidance)\u003C/li>\n\u003Cli>Experience with HubSpot CRM and modern RevOps tooling\u003C/li>\n\u003Cli>Background selling multi-product platforms where land-and-expand is a core GTM motion\u003C/li>\n\u003Cli>Experience with RFP responses or government procurement (SAM.gov, cooperative purchasing agreements)\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Why join Instrumentl?\u003C/strong>\u003C/p>\n\u003Cp>You'll be building one of our most strategically important sales motions at a company where the product is genuinely loved and the mission actually matters. We're at an inflection point - launching post-award products, moving upmarket, and defining how grant-funded organizations operate. We lean into feedback loops, value experimentation, and create an environment where strong operators have real ownership over outcomes. Join us and work every day with kind, sharp, mission-driven people who are building something that lasts.\u003C/p>","Hello, we're Instrumentl.\nWe're a mission-driven startup helping the nonprofit sector drive impact, and we're building the operating system for grant-funded organizations. To help us get there, we're hiring a remote Mid-Market & Enterprise Sales Manager to lead a team of Account Executives selling multi-product solutions into larger, more complex nonprofit organizations. You'll report to the VP of Sales and play a foundational role in standing up our upmarket sales motion.\nAbout us:\nInstrumentl is a high-growth, YC-backed startup with over 5,000 nonprofit customers—from community health centers to institutions like the San Diego Zoo and Georgetown University. We're building the future of grants management: from discovery through award through spend-down. Our trajectory is dramatically up-and-to-the-right 📈—we're cash flow positive with customers who love us (NPS 65+, Ellis PMF 60+) and a rapidly expanding product surface that's opening new market segments and deal sizes.\nAbout the role:\nAs Mid-Market & Enterprise Sales Manager, you'll build and lead a team of Account Executives selling into nonprofits ranging from $500K to $20M+ in revenue—and selectively pursuing large institutional accounts with custom, high-value engagements. Your team will run consultative, multi-stakeholder sales cycles into organizations managing complex grant portfolios: government funding, foundation grants, multi-year awards, and post-award compliance workflows.\nYou'll own two related but distinct motions. We have a large number of inbound velocity deals that close quickly on a 30–60 day cycle and require basic discovery, POC management, and sharp positioning of our full platform. We are also bringing new products to market at significantly higher ACVs, and need to scale our team to involve multiple POCs, longer timelines, procurement navigation, and executive-level relationship building. You'll need the judgment to know which deals need which approach, and the coaching ability to develop AEs who can operate across the spectrum.\nThis is a build role. You'll be architecting playbooks, territory design, deal strategy, and cross-functional workflows alongside RevOps, Marketing, CS, and Product. \nWhat you'll get to do:\n\nBuild and lead a team of ~6 AEs across mid-market and enterprise accounts\nDesign and iterate the upmarket sales motion end-to-end: outbound prospecting, multi-threaded discovery, POC orchestration, procurement navigation, and executive sponsorship\nCoach AEs through complex deal cycles involving finance leaders, program directors, grant managers, and C-suite decision-makers\nDevelop enterprise deal strategies for a wide range of opportunities\nOwn forecasting rigor: pipeline coverage, stage conversion, deal velocity, weighted commit, and quarterly call accuracy\nPartner with Marketing on ICP targeting, ABM campaigns, event strategy, and vertical messaging for the upmarket segment\nCollaborate with CS on handoff quality, onboarding complexity, and expansion pathways within accounts\nCo-sell on strategic deals—modeling executive presence, navigating procurement, handling legal/security reviews, and positioning multi-product value\nRecruit, onboard, and ramp AEs who can build genuine trusted-advisor relationships \n\nWhat we're looking for:\n\n5+ years managing AEs in B2B SaaS, with meaningful experience across both mid-market and enterprise segments\nExperience building or significantly evolving an upmarket sales motion, not just running an inherited book\nProven ability to manage outbound pipeline generation while also converting inbound demand\nTrack record of consistent team quota attainment across multiple quarters\nFluency in multi-stakeholder deal cycles: navigating procurement, legal review, security questionnaires, and budget approval processes\nStrong operational instincts: pipeline math, territory modeling, capacity planning, and data-driven coaching\nCoach-first leadership: develops talent, creates accountability, and raises the floor while pushing the ceiling\nExcellent communicator who can credibly engage nonprofit executives, board members, and internal leadership alike\nStartup-tested: thrives with ambiguity, builds process without waiting for permission, and knows when to move fast versus when to be methodical\n\nBonus skills:\n\nExperience selling into nonprofits, government-funded organizations, higher education, healthcare systems, or mission-driven buyers\nFamiliarity with grant management, fund accounting, or federal compliance frameworks (2 CFR Part 200, OMB Uniform Guidance)\nExperience with HubSpot CRM and modern RevOps tooling\nBackground selling multi-product platforms where land-and-expand is a core GTM motion\nExperience with RFP responses or government procurement (SAM.gov, cooperative purchasing agreements)\n\nWhy join Instrumentl?\nYou'll be building one of our most strategically important sales motions at a company where the product is genuinely loved and the mission actually matters. We're at an inflection point - launching post-award products, moving upmarket, and defining how grant-funded organizations operate. We lean into feedback loops, value experimentation, and create an environment where strong operators have real ownership over outcomes. Join us and work every day with kind, sharp, mission-driven people who are building something that lasts.",1776569585000,"2026-04-19 05:33:58","2026-04-17T23:37:42.695Z",{"jsonldValid":24,"jsonld":13},{"id":55,"slug":56,"title":57,"companyname":58,"companylogo":59,"companyTagline":60,"companyIndustry":61,"city":62,"country":63,"remote":14,"employmentType":64,"department":17,"content_html":65,"content_text":66,"years":20,"createdAt":21,"updatedAtISO":67,"postedAtISO":68,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":27,"schema":69},"fbc079dbe65d2067111b0641019c10f646945968e7fd093f0ed16eea793e0389","customer-merchant-support-specialist-at-fresh-prints-d6253a70c9","Customer/Merchant Support Specialist","Fresh Prints","https://logo.clearbit.com/freshprints.com","America's fastest growing collegiate custom apparel company six years in a row.","Retail Apparel and Fashion","The Philippines (Remote)","The Philippines",[16],"\u003Ch3>\u003Cstrong>About Frontier\u003C/strong>\u003C/h3>\n\u003Cp>\u003Cstrong>Frontier\u003C/strong> is a subsidiary of \u003Cstrong>Fresh Prints\u003C/strong>. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it \u003Cstrong>Frontier\u003C/strong>.\u003C/p>\n\u003Cp>At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\u003C/p>\n\u003Cp>\u003Cstrong>Think of us as your personal talent agent — and good luck with the application!\u003C/strong> 😊\u003C/p>\n\u003Ch3>\u003Cstrong>About Intelligems\u003C/strong>\u003C/h3>\n\u003Cp>There are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving \u003Cstrong>6–10% of potential profit\u003C/strong> on the table.\u003C/p>\n\u003Cp>\u003Cstrong>Intelligems\u003C/strong> is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\u003C/p>\n\u003Cp>We're currently working with \u003Cstrong>500+ brands\u003C/strong> and have processed over \u003Cstrong>$4B\u003C/strong> of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over \u003Cstrong>$4M in funding\u003C/strong>. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\u003C/p>\n\u003Ch3>\u003Cstrong>The Role: Customer/Merchant Support Specialist\u003C/strong>\u003C/h3>\n\u003Cp>We’re looking for a Customer/Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the \u003Cstrong>Support & Implementation Manager\u003C/strong> and communicate with customers daily via \u003Cstrong>email, Slack, and chat\u003C/strong> to resolve issues and deliver an outstanding customer experience.\u003C/p>\n\u003Ch4>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\n\u003Cp>Deliver a best-in-class customer experience by responding promptly to customer inquiries\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Become a product expert so you can answer questions quickly and accurately\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Manage 20–30 open customer conversations at a time\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Own follow-ups and ensure all tickets are resolved in a timely manner\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Collaborate with internal teams on escalated or complex issues\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Spot trends in support issues and share insights with product, tech, and ops\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Contribute to internal knowledge-sharing (documentation, training, etc.)\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Qualifications\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Proven experience in customer/merchant support or a related role\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Excellent communication and problem-solving skills\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>You love helping people and can think on your feet\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Comfortable wearing many hats and juggling priorities\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Ability to multitask, stay organized, and manage time effectively\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience in e-commerce, SaaS, or analytics is a plus\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\u003C/p>\n\u003C/li>\n\u003Cli>Comfortable with providing weekend support\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Culture & Values\u003C/strong>\u003C/h3>\n\u003Cp>At Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\u003C/p>\n\u003Col>\n\u003Cli>\n\u003Cp>\u003Cstrong>Put customers first\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Be honest and transparent. Always act in the customer’s best interest.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Be helpful\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Support teammates, customers, and partners with generosity and kindness.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Strive for excellence\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Commit to being world-class at what you do.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Build and develop a diverse, world-class team\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Hire the best, and invest in feedback and growth.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Have a perspective\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Speak up when you disagree. Everyone is responsible for making us better.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003C/ol>\n\u003Ch3>\u003Cstrong>What’s Offered\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Competitive salary and equity packages\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Flexible vacation and PTO\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Chr>","About Frontier\nFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.\nAt Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\nThink of us as your personal talent agent — and good luck with the application! 😊\nAbout Intelligems\nThere are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving 6–10% of potential profit on the table.\nIntelligems is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\nWe're currently working with 500+ brands and have processed over $4B of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over $4M in funding. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\nThe Role: Customer/Merchant Support Specialist\nWe’re looking for a Customer/Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.\nKey Responsibilities\n\n\nDeliver a best-in-class customer experience by responding promptly to customer inquiries\n\n\nTroubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\n\n\nBecome a product expert so you can answer questions quickly and accurately\n\n\nManage 20–30 open customer conversations at a time\n\n\nOwn follow-ups and ensure all tickets are resolved in a timely manner\n\n\nCollaborate with internal teams on escalated or complex issues\n\n\nSpot trends in support issues and share insights with product, tech, and ops\n\n\nContribute to internal knowledge-sharing (documentation, training, etc.)\n\n\nQualifications\n\n\nProven experience in customer/merchant support or a related role\n\n\nExcellent communication and problem-solving skills\n\n\nYou love helping people and can think on your feet\n\n\nComfortable wearing many hats and juggling priorities\n\n\nAbility to multitask, stay organized, and manage time effectively\n\n\nExperience in e-commerce, SaaS, or analytics is a plus\n\n\nFamiliarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\n\nComfortable with providing weekend support\n\nCulture & Values\nAt Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\n\n\nPut customers first\n\n\nBe honest and transparent. Always act in the customer’s best interest.\n\n\n\n\nBe helpful\n\n\nSupport teammates, customers, and partners with generosity and kindness.\n\n\n\n\nStrive for excellence\n\n\nCommit to being world-class at what you do.\n\n\n\n\nBuild and develop a diverse, world-class team\n\n\nHire the best, and invest in feedback and growth.\n\n\n\n\nHave a perspective\n\n\nSpeak up when you disagree. Everyone is responsible for making us better.\n\n\n\n\nWhat’s Offered\n\n\nCompetitive salary and equity packages\n\n\nFlexible vacation and PTO","2026-05-19 17:26:55","2026-05-18T18:30:38.000Z",{"jsonldValid":24,"jsonld":13},{"id":71,"slug":72,"title":73,"companyname":74,"companylogo":13,"city":75,"country":76,"remote":24,"employmentType":77,"department":17,"content_html":78,"content_text":79,"years":20,"createdAt":21,"updatedAtISO":67,"postedAtISO":80,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":27,"schema":81},"1b5e8bcc753483e92ca0bfda933f5c9651903e659e682f1e2ea928db95aa8c7c","marketing-technology-systems-manager-at-favor-delivery-02856c1a3b","Marketing Technology Systems Manager","favor delivery","Austin","United States",[16],"\u003Cp>We are looking for a Marketing Technology Systems Manager to join our team as the primary custodian of our growth and consumer platform. This role is for a technical operator who thrives on the \"plumbing\" of marketing technology. In this role, you will partner closely with the Director of Marketing Operations & Platform to translate our strategic vision into a high-functioning reality. You will lead the charge on data governance, system integrations, and tool enablement. From managing our customer data platform (CDP) event volume to architecting the signals that power our paid media spend, you will ensure the integrity, scalability, and technical excellence of our growth stack every day.\u003C/p>\n\u003Cbr>\u003Ch2>What you'll do:\u003C/h2>\n\n\u003Cli>\u003Cstrong>Data Governance & Taxonomy:\u003C/strong> Serve as the \"source of truth\" for our marketing data. Design and maintain CDP tracking taxonomies, enforce data standards, and ensure our events and attributes remain clean and actionable across the entire martech ecosystem.\u003C/li>\n\u003Cli>\u003Cstrong>Platform Administration:\u003C/strong> Serve as the primary technical point of contact for our core tools, e.g. CDP, MMP, and LCM automation platforms. You’ll handle the \"health of the machine,\" including monitoring API limits, managing user permissions, and troubleshooting system-level errors.\u003C/li>\n\u003Cli>\u003Cstrong>Technical Solutioning & Implementation:\u003C/strong> Partner with Data Science, Engineering, and Product to translate marketing use cases into detailed technical specifications. You will serve as the primary project lead for platform enhancements—from defining new data events and personalization models to overseeing the end-to-end implementation and QA of new tool integrations.\u003C/li>\n\u003Cli>\u003Cstrong>Enablement & Self-Service:\u003C/strong> Build the MarTech “playbook” for MarOps and the broader marketing team. Create template libraries, training resources, and standardized self-service workflows that allow team members to execute high-quality work independently and safely.\u003C/li>\n\u003Cli>\u003Cstrong>Documentation & Standards:\u003C/strong> Maintain a comprehensive library of our marketing architecture, ensuring all integrations, schemas, and logic-based workflows are well-documented for future scale.\u003C/li>\n\u003Cli>\u003Cstrong>Performance Signal Management:\u003C/strong> Support our Paid Media team by maintaining the technical \"hooks\" for performance marketing, such as Conversion APIs (CAPI) and MMP deep-linking (Branch).\u003C/li>\n\n\u003Cbr>\u003Ch2>Skills you have:\u003C/h2>\n\n\u003Cli>Relevant Bachelor’s degree or certification in IT, Marketing, or related fields.\u003C/li>\n\u003Cli>4-5 years in a technical Marketing Operations, MarTech, or Growth Engineering\u003C/li>\n\u003Cli>role.\u003C/li>\n\u003Cli>Hands-on experience with Segment, mParticle, or similar data orchestration CDPs. You are comfortable managing schemas and debugging event delivery.\u003C/li>\n\u003Cli>Experience in modern lifecycle automation platforms such as Braze, Iterable, or customer.io. Proficiency in HTML/CSS for email and experience with logic-based templating languages (Liquid) preferred.\u003C/li>\n\u003Cli>A strong understanding of REST APIs, JSON, and Webhooks. You can read technical documentation and troubleshoot a data payload with ease.\u003C/li>\n\u003Cli>Familiarity with SQL and relational databases - plus a solid grasp of how data should be structured for marketing automation and analytics.\u003C/li>\n\u003Cli>Bonus points for experience with Mobile Measurement Partners (MMPs) and an understanding of how privacy frameworks (ATT, GDPR) impact tracking and attribution.\u003C/li>\n\u003Cli>Proven ability to document technical workflows and act as a liaison between Marketing and Engineering/Product teams.\u003C/li>\n\n\u003Cbr>\u003Ch2>Who you are:\u003C/h2>\n\n\u003Cli>\u003Cstrong>The \"Technical Anchor\":\u003C/strong> You love being the person the team turns to when a problem is \"too technical\" for a generalist to solve.\u003C/li>\n\u003Cli>\u003Cstrong>Pragmatic Builder: \u003C/strong>You find satisfaction in building a robust, automated system that \"just works\" so others can do their best work.\u003C/li>\n\u003Cli>\u003Cstrong>Collaborative Integrator:\u003C/strong> You enjoy the \"puzzle\" of connecting different platforms and ensuring data flows seamlessly between them.\u003C/li>\n\u003Cli>\u003Cstrong>Detail Obsessive:\u003C/strong> You believe that data integrity is the foundation of high-performing marketing teams.\u003C/li>\n\n\u003Cbr>\u003Cp>\u003Cb>Life at Favor\u003C/b>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Where you’ll work: \u003C/b>This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce. \u003C/p>\u003Cbr>\u003Cp>\u003Cb>Benefits\u003C/b>: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in a Favor Gold subscription and H-E-B discounts! \u003C/p>\u003Cbr>\u003Cp>\u003Cb>Paid time off (PTO):\u003C/b> We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Learning and development:\u003C/b> We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Community\u003C/b>: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Diversity, equity, and inclusion: \u003C/b>At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!\u003C/p>\u003Cbr>\u003Cp>In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.\u003C/p>","We are looking for a Marketing Technology Systems Manager to join our team as the primary custodian of our growth and consumer platform. This role is for a technical operator who thrives on the \"plumbing\" of marketing technology. In this role, you will partner closely with the Director of Marketing Operations & Platform to translate our strategic vision into a high-functioning reality. You will lead the charge on data governance, system integrations, and tool enablement. From managing our customer data platform (CDP) event volume to architecting the signals that power our paid media spend, you will ensure the integrity, scalability, and technical excellence of our growth stack every day.\nWhat you'll do:\n\nData Governance & Taxonomy: Serve as the \"source of truth\" for our marketing data. Design and maintain CDP tracking taxonomies, enforce data standards, and ensure our events and attributes remain clean and actionable across the entire martech ecosystem.\nPlatform Administration: Serve as the primary technical point of contact for our core tools, e.g. CDP, MMP, and LCM automation platforms. You’ll handle the \"health of the machine,\" including monitoring API limits, managing user permissions, and troubleshooting system-level errors.\nTechnical Solutioning & Implementation: Partner with Data Science, Engineering, and Product to translate marketing use cases into detailed technical specifications. You will serve as the primary project lead for platform enhancements—from defining new data events and personalization models to overseeing the end-to-end implementation and QA of new tool integrations.\nEnablement & Self-Service: Build the MarTech “playbook” for MarOps and the broader marketing team. Create template libraries, training resources, and standardized self-service workflows that allow team members to execute high-quality work independently and safely.\nDocumentation & Standards: Maintain a comprehensive library of our marketing architecture, ensuring all integrations, schemas, and logic-based workflows are well-documented for future scale.\nPerformance Signal Management: Support our Paid Media team by maintaining the technical \"hooks\" for performance marketing, such as Conversion APIs (CAPI) and MMP deep-linking (Branch).\n\nSkills you have:\n\nRelevant Bachelor’s degree or certification in IT, Marketing, or related fields.\n4-5 years in a technical Marketing Operations, MarTech, or Growth Engineering\nrole.\nHands-on experience with Segment, mParticle, or similar data orchestration CDPs. You are comfortable managing schemas and debugging event delivery.\nExperience in modern lifecycle automation platforms such as Braze, Iterable, or customer.io. Proficiency in HTML/CSS for email and experience with logic-based templating languages (Liquid) preferred.\nA strong understanding of REST APIs, JSON, and Webhooks. You can read technical documentation and troubleshoot a data payload with ease.\nFamiliarity with SQL and relational databases - plus a solid grasp of how data should be structured for marketing automation and analytics.\nBonus points for experience with Mobile Measurement Partners (MMPs) and an understanding of how privacy frameworks (ATT, GDPR) impact tracking and attribution.\nProven ability to document technical workflows and act as a liaison between Marketing and Engineering/Product teams.\n\nWho you are:\n\nThe \"Technical Anchor\": You love being the person the team turns to when a problem is \"too technical\" for a generalist to solve.\nPragmatic Builder: You find satisfaction in building a robust, automated system that \"just works\" so others can do their best work.\nCollaborative Integrator: You enjoy the \"puzzle\" of connecting different platforms and ensuring data flows seamlessly between them.\nDetail Obsessive: You believe that data integrity is the foundation of high-performing marketing teams.\n\nLife at FavorWhere you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce. Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in a Favor Gold subscription and H-E-B discounts! Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.","2026-05-18T15:55:35.674Z",{"jsonldValid":24,"jsonld":13},{"id":83,"slug":84,"title":85,"companyname":58,"companylogo":59,"companyTagline":60,"companyIndustry":61,"city":62,"country":63,"remote":14,"employmentType":86,"department":17,"content_html":87,"content_text":88,"years":20,"createdAt":21,"updatedAtISO":67,"postedAtISO":89,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":27,"schema":90},"e0eeead0afa90b7d8101fe3999434baf4867b8d5e4335f6439aa44ed5791e9a6","merchant-support-specialist-at-fresh-prints-3673948fc9","Merchant Support Specialist",[16],"\u003Ch3>\u003C/h3>\n\u003Ch3>\u003Cstrong>About Frontier\u003C/strong>\u003C/h3>\n\u003Cp>\u003Cstrong>Frontier\u003C/strong> is a subsidiary of \u003Cstrong>Fresh Prints\u003C/strong>. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it \u003Cstrong>Frontier\u003C/strong>.\u003C/p>\n\u003Cp>At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\u003C/p>\n\u003Cp>\u003Cstrong>Think of us as your personal talent agent — and good luck with the application!\u003C/strong> 😊\u003C/p>\n\u003Ch3>\u003Cstrong>About Intelligems\u003C/strong>\u003C/h3>\n\u003Cp>There are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving \u003Cstrong>6–10% of potential profit\u003C/strong> on the table.\u003C/p>\n\u003Cp>\u003Cstrong>Intelligems\u003C/strong> is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\u003C/p>\n\u003Cp>We're currently working with \u003Cstrong>500+ brands\u003C/strong> and have processed over \u003Cstrong>$4B\u003C/strong> of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over \u003Cstrong>$4M in funding\u003C/strong>. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\u003C/p>\n\u003Ch3>\u003Cstrong>The Role: Merchant Support Specialist\u003C/strong>\u003C/h3>\n\u003Cp>We’re looking for a \u003Cstrong>Merchant Support Specialist\u003C/strong> to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the \u003Cstrong>Support & Implementation Manager\u003C/strong> and communicate with customers daily via \u003Cstrong>email, Slack, and chat\u003C/strong> to resolve issues and deliver an outstanding customer experience.\u003C/p>\n\u003Ch4>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\n\u003Cp>Deliver a best-in-class customer experience by responding promptly to customer (merchant) inquiries\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Become a product expert so you can answer questions quickly and accurately\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Manage 20–30 open customer conversations at a time\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Own follow-ups and ensure all tickets are resolved in a timely manner\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Collaborate with internal teams on escalated or complex issues\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Spot trends in support issues and share insights with product, tech, and ops\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Contribute to internal knowledge-sharing (documentation, training, etc.)\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Qualifications\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Proven experience in merchant support, customer support, or a related role\u003C/p>\n\u003C/li>\n\u003Cli>Proven experience in e-commerce, SaaS, or analytics\u003C/li>\n\u003Cli>\n\u003Cp>Excellent communication and problem-solving skills\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>You love helping people and can think on your feet\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Comfortable wearing many hats and juggling priorities\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Ability to multitask, stay organized, and manage time effectively\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Culture & Values\u003C/strong>\u003C/h3>\n\u003Cp>At Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\u003C/p>\n\u003Col>\n\u003Cli>\n\u003Cp>\u003Cstrong>Put customers first\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Be honest and transparent. Always act in the customer’s best interest.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Be helpful\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Support teammates, customers, and partners with generosity and kindness.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Strive for excellence\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Commit to being world-class at what you do.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Build and develop a diverse, world-class team\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Hire the best, and invest in feedback and growth.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Have a perspective\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Speak up when you disagree. Everyone is responsible for making us better.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003C/ol>\n\u003Ch3>\u003Cstrong>What’s Offered\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Competitive salary and equity packages\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Flexible vacation and PTO\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Chr>\n\u003Ch3> \u003C/h3>","About Frontier\nFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.\nAt Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\nThink of us as your personal talent agent — and good luck with the application! 😊\nAbout Intelligems\nThere are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving 6–10% of potential profit on the table.\nIntelligems is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\nWe're currently working with 500+ brands and have processed over $4B of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over $4M in funding. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\nThe Role: Merchant Support Specialist\nWe’re looking for a Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.\nKey Responsibilities\n\n\nDeliver a best-in-class customer experience by responding promptly to customer (merchant) inquiries\n\n\nTroubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\n\n\nBecome a product expert so you can answer questions quickly and accurately\n\n\nManage 20–30 open customer conversations at a time\n\n\nOwn follow-ups and ensure all tickets are resolved in a timely manner\n\n\nCollaborate with internal teams on escalated or complex issues\n\n\nSpot trends in support issues and share insights with product, tech, and ops\n\n\nContribute to internal knowledge-sharing (documentation, training, etc.)\n\n\nQualifications\n\n\nProven experience in merchant support, customer support, or a related role\n\nProven experience in e-commerce, SaaS, or analytics\n\nExcellent communication and problem-solving skills\n\n\nYou love helping people and can think on your feet\n\n\nComfortable wearing many hats and juggling priorities\n\n\nAbility to multitask, stay organized, and manage time effectively\n\n\nFamiliarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\n\n\nCulture & Values\nAt Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\n\n\nPut customers first\n\n\nBe honest and transparent. Always act in the customer’s best interest.\n\n\n\n\nBe helpful\n\n\nSupport teammates, customers, and partners with generosity and kindness.\n\n\n\n\nStrive for excellence\n\n\nCommit to being world-class at what you do.\n\n\n\n\nBuild and develop a diverse, world-class team\n\n\nHire the best, and invest in feedback and growth.\n\n\n\n\nHave a perspective\n\n\nSpeak up when you disagree. Everyone is responsible for making us better.\n\n\n\n\nWhat’s Offered\n\n\nCompetitive salary and equity packages\n\n\nFlexible vacation and PTO","2026-05-13T19:01:18.000Z",{"jsonldValid":24,"jsonld":13},{"id":92,"slug":93,"title":94,"companyname":95,"companylogo":13,"city":96,"country":96,"remote":24,"employmentType":97,"department":47,"content_html":98,"content_text":99,"years":20,"createdAt":21,"updatedAtISO":67,"postedAtISO":100,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":101,"schema":102},"0d0609aeb9e430068f2554d957071016e550e09b0db637e98435bebc171aecf9","regional-sales-account-executive-thai-market-at-fusion-worldwide-e4dec845d1","Regional Sales Account Executive (Thai Market)","fusion worldwide","Singapore",[16],"\u003Cp>\u003Cstrong>Job Description\u003C/strong>\u003C/p>\n\u003Cp>As a member of our sales organization, you will be expected to expand and look for new customers in the market, proactively offer products to Fortune 500 companies, and close business while maintaining lasting relationships. This opportunity is for highly driven individuals who are entrepreneurial in nature, and it provides the opportunity for exceptional high earnings potential with uncapped commissions!\u003C/p>\n\u003Cp>\u003Cstrong>What We Can Do For You\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Offer unparalleled earning potential not seen in other industries\u003C/li>\n\u003Cli>Provide training to give you the knowledge to thrive in a fast-paced environment\u003C/li>\n\u003Cli>Offer support through a collaborative, and open environment with proven sales professionals with decades of sales expertise\u003C/li>\n\u003Cli>Enable growth through direct and focused mentorship\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What You Can Do For Us\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Drive revenue through prospecting new customers in Thai region, managing existing customer relationships, and growing business within accounts.\u003C/li>\n\u003Cli>Interact with prospects via telephone, email, chat, and occasional on-site visits.\u003C/li>\n\u003Cli>Collaborate with Customers & Marketing team to identify and develop additional areas of opportunity\u003C/li>\n\u003Cli>Educate customers in the current state of the hardware market to maximize efficiency and support of the supply chain\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who We’re Looking For\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>2-5 years of experience in a B2B sales position.\u003C/li>\n\u003Cli>A bachelor’s degree is required.\u003C/li>\n\u003Cli>Language Proficiency: Must have strong communication skills in Thai (both spoken and written) to take charge for Thailand Region's clients.\u003C/li>\n\u003Cli>A high-energy, smart, and persistent salesperson driven to succeed and revolutionize an industry\u003C/li>\n\u003Cli>A professional and ethical approach to selling\u003C/li>\n\u003Cli>Proficient with standard business tools (email, voicemail, MS Office 365, etc.) as well as collaboration and sales technology (Slack, Teams, HubSpot.com, etc.)\u003C/li>\n\u003Cli>Willingness to travel (20% or less travel required)\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Benefits\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Medical and Insurance benefits\u003C/li>\n\u003Cli>State of the Art Open Concept Working Environment\u003C/li>\n\u003Cli>Collaborative and Motivated Team\u003C/li>\n\u003Cli>Competitive Base Salary and Uncapped Commission\u003C/li>\n\u003Cli>Great Location; Walking Distance from Train Station\u003C/li>\n\u003C/ul>","Job Description\nAs a member of our sales organization, you will be expected to expand and look for new customers in the market, proactively offer products to Fortune 500 companies, and close business while maintaining lasting relationships. This opportunity is for highly driven individuals who are entrepreneurial in nature, and it provides the opportunity for exceptional high earnings potential with uncapped commissions!\nWhat We Can Do For You\n\nOffer unparalleled earning potential not seen in other industries\nProvide training to give you the knowledge to thrive in a fast-paced environment\nOffer support through a collaborative, and open environment with proven sales professionals with decades of sales expertise\nEnable growth through direct and focused mentorship\n\nWhat You Can Do For Us\n\nDrive revenue through prospecting new customers in Thai region, managing existing customer relationships, and growing business within accounts.\nInteract with prospects via telephone, email, chat, and occasional on-site visits.\nCollaborate with Customers & Marketing team to identify and develop additional areas of opportunity\nEducate customers in the current state of the hardware market to maximize efficiency and support of the supply chain\n\nWho We’re Looking For\n\n2-5 years of experience in a B2B sales position.\nA bachelor’s degree is required.\nLanguage Proficiency: Must have strong communication skills in Thai (both spoken and written) to take charge for Thailand Region's clients.\nA high-energy, smart, and persistent salesperson driven to succeed and revolutionize an industry\nA professional and ethical approach to selling\nProficient with standard business tools (email, voicemail, MS Office 365, etc.) as well as collaboration and sales technology (Slack, Teams, HubSpot.com, etc.)\nWillingness to travel (20% or less travel required)\n\nBenefits\n\nMedical and Insurance benefits\nState of the Art Open Concept Working Environment\nCollaborative and Motivated Team\nCompetitive Base Salary and Uncapped Commission\nGreat Location; Walking Distance from Train Station","2026-05-18T04:03:41.000Z","SGD",{"jsonldValid":24,"jsonld":13},1779239825910]