[{"data":1,"prerenderedAt":121},["ShallowReactive",2],{"$fTQg3D4eNyA77iK6TX3KP1qhCTzHrfkERuO0cKUKHl8U":3,"$fEkqj5RzQyBGOPxMS7OlFeBCsOob3U9g9mFa5Vy-aois":28},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":26},"1bb100515c94b537180029828a90d1331b6802d5ae22f41e31f2adb3db647f10","sales-development-representative-healthcare-and-pharmacy-saa-at-cordance-c0fd27c613","Sales Development Representative (Healthcare & Pharmacy SaaS)","Cordance","https://logo.clearbit.com/cordance.co","Making successful B2B SaaS businesses even better.","Software Development","United States - Remote","United States",true,[16],"Part-time","Sales","\u003Cp>Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.\u003C/p>\n\u003Cp>We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.\u003C/p>\u003Cp>\u003Cstrong>Position Overview\u003C/strong>\u003C/p>\n\u003Cp>As a Sales Development Representative with McCreadie Group, you'll be responsible for generating new business opportunities by engaging healthcare organizations, hospitals, pharmacies, and research institutions that can benefit from our specialized software solutions. You'll serve as the first point of contact for prospective customers, identifying their challenges, educating them on our solutions, and qualifying opportunities for our Account Executive team.\u003C/p>\n\u003Cp>This is a high-impact role for someone who enjoys building relationships, thrives in a fast-paced environment, and is motivated by helping healthcare organizations improve operational efficiency and research outcomes. You'll work closely with sales and marketing to execute targeted outbound campaigns while developing expertise in a highly specialized healthcare SaaS market. For individuals looking to build a long-term career in technology sales, this role offers the opportunity to develop consultative selling skills within a complex, mission-driven industry.\u003C/p>\n\u003Cp>\u003Cstrong>\u003Cspan>Key \u003C/span>\u003Cspan>Responsibilities\u003C/span>\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Represent Cordance’s portfolio of products and services, using strong product knowledge and research to articulate how our solutions address customer needs. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Focus primarily on \u003Cstrong>new logo acquisition\u003C/strong> through inbound and outbound prospecting. (Installed base expansion may occur occasionally as needed.) \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Generate leads and build relationships by nurturing prospects and developing early-stage sales opportunities. Respond rapidly to inbound inquiries (“speed to lead”). \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Conduct \u003Cstrong>high-quality, high-volume outreach (70–90 activities per day)\u003C/strong> through calls, emails, video, and social media. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>The goal is to increase call volume to \u003Cstrong>~1,200 calls per month\u003C/strong> by Q1. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Top performers consistently achieve this level of activity, driving stronger pipeline results. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Qualify prospects through research and discovery to ensure a strong fit for Cordance solutions. Identify opportunities to return unqualified leads to marketing for further nurturing. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Schedule discovery meetings or demos with qualified prospects for assigned Account Executives. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Utilize CRM (HubSpot), sales engagement tools, and data platforms (ZoomInfo) to track activities, log insights, and manage follow-ups. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Collaborate closely with SDR leadership and Account Executives to develop and execute targeted prospecting strategies for assigned territories or accounts. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Meet or exceed individual activity, qualification, and pipeline-generation goals. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Share feedback, trends, and messaging insights with peers and leadership to continuously improve team performance. \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Competencies\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Resiliency:\u003C/strong> Ability to handle rejection, stay motivated, and consistently deliver in a metrics-driven environment. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cstrong>Coachability:\u003C/strong> Openness to feedback, eagerness to learn, and ability to quickly apply new skills. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cstrong>Curiosity & Problem Solving:\u003C/strong> Genuine interest in learning, asking thoughtful questions, and finding creative ways to connect with prospects. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cstrong>Ownership:\u003C/strong> A disciplined, proactive mindset with a strong sense of accountability for results. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cstrong>Growth Mindset:\u003C/strong> A drive to continuously improve, embrace challenges, and view setbacks as opportunities to grow. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Strong communication skills, written and verbal, with the confidence to engage decision-makers. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Ability to thrive in a fast-paced, high-energy team environment. \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Required Qualifications \u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Bachelor’s degree \u003Cstrong>or\u003C/strong> equivalent experience. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>0–2 years of professional experience (internships, part-time, or sales-related experience a plus). \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Comfort with high-volume outreach across phone, email, and LinkedIn. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Strong organizational skills and ability to manage multiple priorities. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Passion for sales and a desire to grow into a long-term revenue-generating career. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Experience in B2B SaaS or lead-generation environments preferred but not required. \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>\u003Cspan>Preferred \u003C/span>\u003Cspan>Qualification\u003C/span>\u003Cspan>s\u003C/span>\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Familiarity with CRM and sales tools such as \u003Cstrong>HubSpot\u003C/strong> (Cordance’s primary platform), \u003Cstrong>ZoomInfo.\u003C/strong> \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Proven success meeting or exceeding outreach and pipeline goals in a fast-paced environment. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Strong research and prospecting skills with the ability to personalize outreach at scale. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Understanding and application of \u003Cstrong>BANT qualification\u003C/strong> methodology. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Prior experience collaborating with Account Executives on account or territory strategies. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Ability to balance quality and quantity in prospecting while maintaining precision under pressure. \u003C/li>\n\u003C/ul>\u003Cp>\u003Cem>Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.\u003C/em>\u003C/p>\n\u003Ch3>Why Join Us?\u003C/h3>\n\u003Cp>At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Health and Wellness:\u003C/strong>\n\n\u003C/li>\n\u003Cli>\u003Cstrong>Retirement Savings:\u003C/strong>\n\n\u003C/li>\n\u003Cli>\u003Cstrong>Paid Time Off:\u003C/strong>\n\n\u003C/li>\n\u003Cli>\u003Cstrong>Parental Leave:\u003C/strong>\n\n\u003C/li>\n\u003Cli>\u003Cstrong>Remote Work Support:\u003C/strong>\n\n\u003C/li>\n\u003Cli>\u003Cstrong>Holidays:\u003C/strong>\n\n\u003C/li>\n\u003C/ul>\n\u003Cp>Join us and be part of a company that values your contributions and well-being from day one!\u003C/p>\n\u003Ch5>\u003Cstrong>\u003Cem>EEOC & ADA Statement\u003C/em>\u003C/strong>\u003Cstrong>:\u003C/strong>\u003C/h5>\n\u003Ch5>\u003Cstrong>Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.\u003C/strong>\u003C/h5>\n\u003Ch5>\u003Cstrong>Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.\u003C/strong>\u003C/h5>\n\u003Ch5>\u003Cstrong>This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\u003C/strong>\u003C/h5>\n\u003Ch5>\u003Cstrong>Final candidate must be able to pass a background check.\u003C/strong>\u003C/h5>\n\u003Ch5>\u003Cstrong>To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/\u003C/strong>\u003C/h5>","Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.\nWe look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.Position Overview\nAs a Sales Development Representative with McCreadie Group, you'll be responsible for generating new business opportunities by engaging healthcare organizations, hospitals, pharmacies, and research institutions that can benefit from our specialized software solutions. You'll serve as the first point of contact for prospective customers, identifying their challenges, educating them on our solutions, and qualifying opportunities for our Account Executive team.\nThis is a high-impact role for someone who enjoys building relationships, thrives in a fast-paced environment, and is motivated by helping healthcare organizations improve operational efficiency and research outcomes. You'll work closely with sales and marketing to execute targeted outbound campaigns while developing expertise in a highly specialized healthcare SaaS market. For individuals looking to build a long-term career in technology sales, this role offers the opportunity to develop consultative selling skills within a complex, mission-driven industry.\nKey Responsibilities \n\nRepresent Cordance’s portfolio of products and services, using strong product knowledge and research to articulate how our solutions address customer needs. \n\n\nFocus primarily on new logo acquisition through inbound and outbound prospecting. (Installed base expansion may occur occasionally as needed.) \n\n\nGenerate leads and build relationships by nurturing prospects and developing early-stage sales opportunities. Respond rapidly to inbound inquiries (“speed to lead”). \n\n\nConduct high-quality, high-volume outreach (70–90 activities per day) through calls, emails, video, and social media. \n\n\nThe goal is to increase call volume to ~1,200 calls per month by Q1. \n\n\nTop performers consistently achieve this level of activity, driving stronger pipeline results. \n\n\nQualify prospects through research and discovery to ensure a strong fit for Cordance solutions. Identify opportunities to return unqualified leads to marketing for further nurturing. \n\n\nSchedule discovery meetings or demos with qualified prospects for assigned Account Executives. \n\n\nUtilize CRM (HubSpot), sales engagement tools, and data platforms (ZoomInfo) to track activities, log insights, and manage follow-ups. \n\n\nCollaborate closely with SDR leadership and Account Executives to develop and execute targeted prospecting strategies for assigned territories or accounts. \n\n\nMeet or exceed individual activity, qualification, and pipeline-generation goals. \n\n\nShare feedback, trends, and messaging insights with peers and leadership to continuously improve team performance. \n\nCompetencies \n\nResiliency: Ability to handle rejection, stay motivated, and consistently deliver in a metrics-driven environment. \n\n\nCoachability: Openness to feedback, eagerness to learn, and ability to quickly apply new skills. \n\n\nCuriosity & Problem Solving: Genuine interest in learning, asking thoughtful questions, and finding creative ways to connect with prospects. \n\n\nOwnership: A disciplined, proactive mindset with a strong sense of accountability for results. \n\n\nGrowth Mindset: A drive to continuously improve, embrace challenges, and view setbacks as opportunities to grow. \n\n\nStrong communication skills, written and verbal, with the confidence to engage decision-makers. \n\n\nAbility to thrive in a fast-paced, high-energy team environment. \n\nRequired Qualifications  \n\nBachelor’s degree or equivalent experience. \n\n\n0–2 years of professional experience (internships, part-time, or sales-related experience a plus). \n\n\nComfort with high-volume outreach across phone, email, and LinkedIn. \n\n\nStrong organizational skills and ability to manage multiple priorities. \n\n\nPassion for sales and a desire to grow into a long-term revenue-generating career. \n\n\nExperience in B2B SaaS or lead-generation environments preferred but not required. \n\nPreferred Qualifications \n\nFamiliarity with CRM and sales tools such as HubSpot (Cordance’s primary platform), ZoomInfo. \n\n\nProven success meeting or exceeding outreach and pipeline goals in a fast-paced environment. \n\n\nStrong research and prospecting skills with the ability to personalize outreach at scale. \n\n\nUnderstanding and application of BANT qualification methodology. \n\n\nPrior experience collaborating with Account Executives on account or territory strategies. \n\n\nAbility to balance quality and quantity in prospecting while maintaining precision under pressure. \nPlease note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.\nWhy Join Us?\nAt Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:\n\nHealth and Wellness:\n\n\nRetirement Savings:\n\n\nPaid Time Off:\n\n\nParental Leave:\n\n\nRemote Work Support:\n\n\nHolidays:\n\n\n\nJoin us and be part of a company that values your contributions and well-being from day one!\nEEOC & ADA Statement:\nCordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.\nCordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.\nThis applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\nFinal candidate must be able to pass a background check.\nTo view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/",0,1784712564000,"2026-07-22 11:31:06","2026-07-14T23:39:08.000Z",false,"USD",{"jsonldValid":24,"jsonld":27},"",{"jobs":29},[30,40,55,74,90,106],{"id":31,"slug":32,"title":33,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":34,"department":17,"content_html":36,"content_text":37,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":38,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":39},"1835cfb25a0ac1b9f22ee1b284d62fb76fe9b3d4897045065489a7057af6a785","account-executive-at-cordance-a3f312aa53","Account Executive",[35],"Contract","\u003Cp>Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.\u003C/p>\n\u003Cp>We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.\u003C/p>\u003Cp>\u003Cstrong>DQ Technologies\u003C/strong> is a Texas-based software company that helps businesses streamline delivery and fleet operations through real-time tracking, GPS visibility, and customer-facing tools. Since 1992, we've delivered solutions that improve efficiency, reduce costs, and enhance the delivery experience for both companies and their customers.\u003C/p>\n\u003Cp>You will engage operational leaders, plant managers, safety directors, engineering teams, and IT stakeholders to drive adoption of software that improves efficiency, reduces downtime, and mitigates risk. \u003C/p>\n\u003Cp>\u003Cstrong>\u003Cspan>Key Responsibilities\u003C/span> \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Target new logo opportunities across manufacturing, industrial services, field operations, and logistics. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Use vertical knowledge to identify pain around downtime, compliance, maintenance, workforce training, or safety workflows. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Execute outbound strategies targeting operations, engineering, safety, and technology leaders. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Own the full sales cycle, from qualification to close. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Deliver product demonstrations that highlight operational efficiency, automation, asset visibility, and compliance reporting. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Conduct deep discovery to assess process gaps, worksite challenges, and performance benchmarks. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Develop ROI-based proposals quantifying time/efficiency gains, risk reduction, or safety improvements. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Apply \u003Cstrong>MEDDPICC\u003C/strong> for qualification and forecasting. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Maintain strong CRM hygiene in HubSpot. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Run structured, repeatable sales motions aligned to industrial buyer journeys. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Collaborate with SDRs to optimize outreach to operational leaders. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Partner with Marketing to refine industrial messaging, case studies, and campaigns. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Work with Customer Success on expectation setting and project transition. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Navigate multi-department industrial buying groups involving operations, procurement, safety, and IT. \u003C/li>\n\u003Cli>Align contract terms to operational priorities and budget cycles. \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Competencies: \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Sales Execution & Strategy: \u003C/strong>Proven ability to own full-cycle SaaS sales in the mid-market segment, consistently achieving or exceeding quota. Balances disciplined process with creative deal strategy to accelerate new logo growth. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cstrong>Consultative Selling & Value Creation:\u003C/strong> Fluent in value-based discovery and business outcome alignment. Applies \u003Cstrong>MEDDPICC\u003C/strong> rigor to qualify opportunities and advance deals efficiently. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cstrong>Relationship Development:\u003C/strong> Builds credibility and trust across multiple stakeholder levels — from functional leaders to executive sponsors — by acting as a strategic partner focused on business outcomes. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cstrong>Negotiation & Closing:\u003C/strong> Expert in crafting win-win deal structures that drive ARR growth while maintaining profitability and customer satisfaction. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cstrong>Operational Discipline:\u003C/strong> Maintains accurate forecasting, pipeline visibility, and CRM data hygiene. Prioritizes deals based on impact potential and alignment with ICP. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cstrong>Collaboration & Team Engagement:\u003C/strong> Partners effectively with SDRs, Sales Leadership, and Marketing to execute GTM strategies and ensure seamless transitions into post-sale success. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>\u003Cstrong>Performance & Resilience:\u003C/strong> Operates with persistence, adaptability, and focus in a high-growth, evolving environment. Demonstrates ownership, urgency, and continuous improvement. \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>\u003Cspan>Required \u003C/span>\u003Cspan>Qualifications \u003C/span> \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Experience:\u003C/strong>  \u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>5+ years\u003C/strong> of full-cycle \u003Cstrong>SaaS sales experience\u003C/strong>, with a strong record of meeting or exceeding quota. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Experience selling into industrial, manufacturing, or field operations environments. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Experience closing SaaS deals across the full spectrum—from small businesses to large enterprise organizations. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Familiarity with process optimization, asset management, or operational safety concepts. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>HubSpot CRM experience preferred. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Expertise using structured methodologies such as \u003Cstrong>MEDDPICC\u003C/strong> to drive forecast accuracy and close rates. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Proven ability to engage and influence multiple stakeholders, including senior decision-makers. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Exceptional communication, presentation, and negotiation skills. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>CRM proficiency (HubSpot preferred). \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Self-starter with resilience, discipline, and the ability to thrive in a dynamic, high-performance environment. \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Preferred Qualifications \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience selling EHS, CMMS, FSM, IoT, or manufacturing operations software. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Familiarity with OSHA, maintenance standards, or operational compliance requirements. \u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Prior work with plant managers, field ops leaders, or industrial engineering teams. \u003C/li>\n\u003C/ul>\u003Cp>\u003Cem>Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.\u003C/em>\u003C/p>\n\u003Ch3>Why Join Us?\u003C/h3>\n\u003Cp>At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Health and Wellness:\u003C/strong>\n\n\u003C/li>\n\u003Cli>\u003Cstrong>Retirement Savings:\u003C/strong>\n\n\u003C/li>\n\u003Cli>\u003Cstrong>Paid Time Off:\u003C/strong>\n\n\u003C/li>\n\u003Cli>\u003Cstrong>Parental Leave:\u003C/strong>\n\n\u003C/li>\n\u003Cli>\u003Cstrong>Remote Work Support:\u003C/strong>\n\n\u003C/li>\n\u003Cli>\u003Cstrong>Holidays:\u003C/strong>\n\n\u003C/li>\n\u003C/ul>\n\u003Cp>Join us and be part of a company that values your contributions and well-being from day one!\u003C/p>\n\u003Ch5>\u003Cstrong>\u003Cem>EEOC & ADA Statement\u003C/em>\u003C/strong>\u003Cstrong>:\u003C/strong>\u003C/h5>\n\u003Ch5>\u003Cstrong>Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.\u003C/strong>\u003C/h5>\n\u003Ch5>\u003Cstrong>Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.\u003C/strong>\u003C/h5>\n\u003Ch5>\u003Cstrong>This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\u003C/strong>\u003C/h5>\n\u003Ch5>\u003Cstrong>Final candidate must be able to pass a background check.\u003C/strong>\u003C/h5>\n\u003Ch5>\u003Cstrong>To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/\u003C/strong>\u003C/h5>","Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.\nWe look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.DQ Technologies is a Texas-based software company that helps businesses streamline delivery and fleet operations through real-time tracking, GPS visibility, and customer-facing tools. Since 1992, we've delivered solutions that improve efficiency, reduce costs, and enhance the delivery experience for both companies and their customers.\nYou will engage operational leaders, plant managers, safety directors, engineering teams, and IT stakeholders to drive adoption of software that improves efficiency, reduces downtime, and mitigates risk. \nKey Responsibilities \n\nTarget new logo opportunities across manufacturing, industrial services, field operations, and logistics. \n\n\nUse vertical knowledge to identify pain around downtime, compliance, maintenance, workforce training, or safety workflows. \n\n\nExecute outbound strategies targeting operations, engineering, safety, and technology leaders. \n\n\nOwn the full sales cycle, from qualification to close. \n\n\nDeliver product demonstrations that highlight operational efficiency, automation, asset visibility, and compliance reporting. \n\n\nConduct deep discovery to assess process gaps, worksite challenges, and performance benchmarks. \n\n\nDevelop ROI-based proposals quantifying time/efficiency gains, risk reduction, or safety improvements. \n\n\nApply MEDDPICC for qualification and forecasting. \n\n\nMaintain strong CRM hygiene in HubSpot. \n\n\nRun structured, repeatable sales motions aligned to industrial buyer journeys. \n\n\nCollaborate with SDRs to optimize outreach to operational leaders. \n\n\nPartner with Marketing to refine industrial messaging, case studies, and campaigns. \n\n\nWork with Customer Success on expectation setting and project transition. \n\n\nNavigate multi-department industrial buying groups involving operations, procurement, safety, and IT. \nAlign contract terms to operational priorities and budget cycles. \n\nCompetencies: \n\nSales Execution & Strategy: Proven ability to own full-cycle SaaS sales in the mid-market segment, consistently achieving or exceeding quota. Balances disciplined process with creative deal strategy to accelerate new logo growth. \n\n\nConsultative Selling & Value Creation: Fluent in value-based discovery and business outcome alignment. Applies MEDDPICC rigor to qualify opportunities and advance deals efficiently. \n\n\nRelationship Development: Builds credibility and trust across multiple stakeholder levels — from functional leaders to executive sponsors — by acting as a strategic partner focused on business outcomes. \n\n\nNegotiation & Closing: Expert in crafting win-win deal structures that drive ARR growth while maintaining profitability and customer satisfaction. \n\n\nOperational Discipline: Maintains accurate forecasting, pipeline visibility, and CRM data hygiene. Prioritizes deals based on impact potential and alignment with ICP. \n\n\nCollaboration & Team Engagement: Partners effectively with SDRs, Sales Leadership, and Marketing to execute GTM strategies and ensure seamless transitions into post-sale success. \n\n\nPerformance & Resilience: Operates with persistence, adaptability, and focus in a high-growth, evolving environment. Demonstrates ownership, urgency, and continuous improvement. \n\nRequired Qualifications  \nExperience:  \n\n5+ years of full-cycle SaaS sales experience, with a strong record of meeting or exceeding quota. \n\n\nExperience selling into industrial, manufacturing, or field operations environments. \n\n\nExperience closing SaaS deals across the full spectrum—from small businesses to large enterprise organizations. \n\n\nFamiliarity with process optimization, asset management, or operational safety concepts. \n\n\nHubSpot CRM experience preferred. \n\n\nExpertise using structured methodologies such as MEDDPICC to drive forecast accuracy and close rates. \n\n\nProven ability to engage and influence multiple stakeholders, including senior decision-makers. \n\n\nExceptional communication, presentation, and negotiation skills. \n\n\nCRM proficiency (HubSpot preferred). \n\n\nSelf-starter with resilience, discipline, and the ability to thrive in a dynamic, high-performance environment. \n\nPreferred Qualifications \n\nExperience selling EHS, CMMS, FSM, IoT, or manufacturing operations software. \n\n\nFamiliarity with OSHA, maintenance standards, or operational compliance requirements. \n\n\nPrior work with plant managers, field ops leaders, or industrial engineering teams. \nPlease note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.\nWhy Join Us?\nAt Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:\n\nHealth and Wellness:\n\n\nRetirement Savings:\n\n\nPaid Time Off:\n\n\nParental Leave:\n\n\nRemote Work Support:\n\n\nHolidays:\n\n\n\nJoin us and be part of a company that values your contributions and well-being from day one!\nEEOC & ADA Statement:\nCordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.\nCordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.\nThis applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\nFinal candidate must be able to pass a background check.\nTo view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/","2026-06-24T14:30:03.000Z",{"jsonldValid":24,"jsonld":27},{"id":41,"slug":42,"title":43,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":44,"country":45,"remote":24,"employmentType":46,"department":48,"content_html":49,"content_text":50,"years":20,"createdAt":21,"updatedAtISO":51,"postedAtISO":52,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":53,"schema":54},"95c81bbbd27c4932e36a9fc9a9af233354e62a2da5d73a893158abeeeae2bc08","customer-success-manager-at-cordance-0cbc80be67","Customer Success Manager","Leeds","United Kingdom",[47],"Full-time","Customer Success","\u003Cp>Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.\u003C/p>\n\u003Cp>We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.\u003C/p>\u003Cp>AppsAnywhere and LabStats are leading EdTech solutions that help higher education institutions improve the way technology is delivered, managed, and measured.\u003C/p>\n\u003Cp>AppsAnywhere simplifies software delivery, enabling students and staff to access applications on any device, anywhere. LabStats provides powerful analytics that help institutions optimise hardware, software licensing, and IT resources through data-driven insights.\u003C/p>\n\u003Cp>Together, they form part of the Education pillar within Cordance - a global portfolio of vertical SaaS businesses focused on delivering long-term customer value. Our mission is to help educational institutions maximise the value of their technology investments while improving the digital experience for students, faculty, and IT teams.\u003C/p>\n\u003Cp>\u003Cstrong>---\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Location:\u003C/strong> Leeds, United Kingdom (Hybrid – 2 days per week in the office) \u003Cbr>\u003Cstrong>Department:\u003C/strong> Customer Success\u003Cbr>\u003Cstrong>Reports to:\u003C/strong> Head of Customer Success\u003C/p>\n\u003Cp>\u003Cstrong>About the Role\u003C/strong>\u003C/p>\n\u003Cp>We're looking for a proactive, commercially minded Customer Success Manager to help our customers maximise the value of AppsAnywhere and LabStats. Initially, you'll manage a portfolio of small and mid-market LabStats customers, with the opportunity to progress into managing strategic enterprise accounts based on performance.\u003C/p>\n\u003Cp>This role combines customer relationship management, commercial ownership, and strategic account development. You'll be responsible for driving customer adoption, retention, renewals, expansions, and long-term customer value while ensuring customers achieve measurable outcomes from our solutions.\u003C/p>\n\u003Cp>Success in this role means building trusted relationships, identifying opportunities for growth, recognising risks before they become issues, and acting as the voice of the customer across the business.\u003C/p>\n\u003Cp>Our Customer Success organisation operates a segmented engagement model, providing high-touch, mid-touch, and low-touch customer experiences. While your primary portfolio will consist of mid-touch and high-touch customers, you will also support our low-touch customer segment through scalable customer marketing initiatives, digital engagement programmes, and proactive monitoring of customer engagement and health metrics.\u003C/p>\n\n\u003Cp>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Customer Success & Account Management\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Own a portfolio of LabStats customers, delivering a proactive customer success experience.\u003C/li>\n\u003Cli>Develop trusted relationships with customer stakeholders across IT, academic technology, and executive leadership.\u003C/li>\n\u003Cli>Influence and engage senior stakeholders to drive strategic conversations, adoption, and long-term customer value.\u003C/li>\n\u003Cli>Conduct regular Business Reviews (QBRs) focused on customer outcomes, product adoption, ROI, and future success.\u003C/li>\n\u003Cli>Create and execute customer success plans that drive product adoption and measurable business outcomes.\u003C/li>\n\u003Cli>Support new customer onboarding alongside the Implementation team to ensure a smooth transition into Customer Success.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Commercial Success\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Own the renewal process for your customer portfolio.\u003C/li>\n\u003Cli>Be responsible for identifying, qualifying, and managing upsell and expansion opportunities across your accounts. Upsell ownership sits within the Customer Success team, working collaboratively with Sales where appropriate.\u003C/li>\n\u003Cli>Develop account growth plans that increase customer value through product adoption, additional licensing, new products, and strategic expansions.\u003C/li>\n\u003Cli>Be accountable for achieving Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.\u003C/li>\n\u003Cli>Maintain accurate renewal forecasting and pipeline visibility.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Customer Health & Risk Management\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Monitor customer health using engagement, adoption, product usage, commercial indicators, and customer sentiment.\u003C/li>\n\u003Cli>Identify early warning signs and proactively execute success or recovery plans.\u003C/li>\n\u003Cli>Accurately assess renewal likelihood and maintain reliable customer health scores.\u003C/li>\n\u003Cli>Produce accurate renewal forecasts and communicate account risk to leadership.\u003C/li>\n\u003Cli>Escalate customer risks appropriately while driving successful customer outcomes.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Cross-Functional Collaboration\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Act as the voice of the customer, providing actionable feedback to Product, Engineering, Marketing, and Support teams.\u003C/li>\n\u003Cli>Collaborate closely with Support to ensure customer issues are managed effectively and communication remains proactive.\u003C/li>\n\u003Cli>Partner with Product Management to communicate customer requirements, trends, and enhancement requests.\u003C/li>\n\u003Cli>Work alongside Customer Marketing to support scalable engagement campaigns for low-touch customers.\u003C/li>\n\u003Cli>Share customer success stories, best practices, and customer insights across the business.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Customer Engagement\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Deliver customer engagement appropriate to the customer segment through high-touch, mid-touch, and low-touch success motions.\u003C/li>\n\u003Cli>Drive proactive engagement rather than reactive account management.\u003C/li>\n\u003Cli>Encourage adoption of new features, best practices, customer education resources, and success programmes.\u003C/li>\n\u003Cli>Help customers realise measurable business outcomes and maximise the value of their investment.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Required Skills & Experience\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Essential\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience in Customer Success, Account Management, Customer Experience, or a similar B2B SaaS customer-facing role.\u003C/li>\n\u003Cli>Strong commercial mindset with experience managing renewals, customer retention, and account growth.\u003C/li>\n\u003Cli>Strong presentation, communication, and relationship-building skills.\u003C/li>\n\u003Cli>Ability to influence and build credibility with senior stakeholders and executive-level customers.\u003C/li>\n\u003Cli>Strong organisational skills with the ability to manage multiple priorities across a diverse customer portfolio.\u003C/li>\n\u003Cli>Ability to identify customer risks early and create effective success plans.\u003C/li>\n\u003Cli>Experience producing accurate renewal forecasts and customer health assessments.\u003C/li>\n\u003Cli>Self-motivated with a proactive approach to customer engagement.\u003C/li>\n\u003Cli>Excellent time management skills with the ability to manage a global customer portfolio across multiple time zones.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Desirable\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience using HubSpot CRM.\u003C/li>\n\u003Cli>Knowledge or experience of data analytics or reporting platforms.\u003C/li>\n\u003Cli>Experience within Higher Education, EdTech, SaaS, or enterprise software.\u003C/li>\n\u003Cli>Experience managing customer success metrics including NRR, GRR, customer health, and product adoption.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Working Environment\u003C/strong>\u003C/p>\n\u003Cp>Our customer base spans Australia, Europe, the Middle East, North America, and the UK. This role requires flexibility in managing your own calendar to accommodate customers across multiple time zones. While your normal working pattern will remain your primary schedule, there will occasionally be a requirement to work outside core business hours to support customer meetings and strategic engagements.\u003C/p>\n\u003Cp>Some domestic and international travel will be required for customer meetings, conferences, and company events.\u003C/p>\n\n\u003Cp>\u003Cstrong>S\u003C/strong>\u003Cstrong>uccess Measures\u003C/strong>\u003C/p>\n\u003Cp>Success in this role will be measured through:\u003C/p>\n\u003Cul>\n\u003Cli>Achievement of Net Revenue Retention (NRR)\u003C/li>\n\u003Cli>Achievement of Gross Revenue Retention (GRR)\u003C/li>\n\u003Cli>Renewal rate and forecast accuracy\u003C/li>\n\u003Cli>Expansion and upsell performance\u003C/li>\n\u003Cli>Customer satisfaction and advocacy\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>What We're Looking For\u003C/strong>\u003C/p>\n\u003Cp>We're looking for someone who is:\u003C/p>\n\u003Cul>\n\u003Cli>Customer-first and outcome focused\u003C/li>\n\u003Cli>Commercially aware with a passion for helping customers grow\u003C/li>\n\u003Cli>Confident presenting to both technical and executive audiences\u003C/li>\n\u003Cli>Curious, analytical, and proactive\u003C/li>\n\u003Cli>Comfortable working independently across a global customer base\u003C/li>\n\u003Cli>Collaborative and team-oriented\u003C/li>\n\u003Cli>Passionate about helping customers realise long-term value\u003C/li>\n\u003C/ul>\n\u003Cp>This is an excellent opportunity for someone looking to grow their career within Customer Success. As you demonstrate success managing your portfolio, you'll have the opportunity to progress into managing larger strategic and enterprise customers and play a key role in driving customer retention and growth across the business.\u003C/p>\u003Cp>\u003Cem>Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.\u003C/em>\u003C/p>\n\u003Ch3>Why Join Us?\u003C/h3>\n\u003Cp>At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Health and Wellness:\u003C/strong>\n\n\u003C/li>\n\u003Cli>\u003Cstrong>Retirement Savings:\u003C/strong>\n\n\u003C/li>\n\u003Cli>\u003Cstrong>Paid Time Off:\u003C/strong>\n\n\u003C/li>\n\u003Cli>\u003Cstrong>Parental Leave:\u003C/strong>\n\n\u003C/li>\n\u003Cli>\u003Cstrong>Remote Work Support:\u003C/strong>\n\n\u003C/li>\n\u003Cli>\u003Cstrong>Holidays:\u003C/strong>\n\n\u003C/li>\n\u003C/ul>\n\u003Cp>Join us and be part of a company that values your contributions and well-being from day one!\u003C/p>\n\u003Ch5>\u003Cstrong>\u003Cem>EEOC & ADA Statement\u003C/em>\u003C/strong>\u003Cstrong>:\u003C/strong>\u003C/h5>\n\u003Ch5>\u003Cstrong>Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.\u003C/strong>\u003C/h5>\n\u003Ch5>\u003Cstrong>Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.\u003C/strong>\u003C/h5>\n\u003Ch5>\u003Cstrong>This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\u003C/strong>\u003C/h5>\n\u003Ch5>\u003Cstrong>Final candidate must be able to pass a background check.\u003C/strong>\u003C/h5>\n\u003Ch5>\u003Cstrong>To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/\u003C/strong>\u003C/h5>","Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.\nWe look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.AppsAnywhere and LabStats are leading EdTech solutions that help higher education institutions improve the way technology is delivered, managed, and measured.\nAppsAnywhere simplifies software delivery, enabling students and staff to access applications on any device, anywhere. LabStats provides powerful analytics that help institutions optimise hardware, software licensing, and IT resources through data-driven insights.\nTogether, they form part of the Education pillar within Cordance - a global portfolio of vertical SaaS businesses focused on delivering long-term customer value. Our mission is to help educational institutions maximise the value of their technology investments while improving the digital experience for students, faculty, and IT teams.\n---\nLocation: Leeds, United Kingdom (Hybrid – 2 days per week in the office) Department: Customer SuccessReports to: Head of Customer Success\nAbout the Role\nWe're looking for a proactive, commercially minded Customer Success Manager to help our customers maximise the value of AppsAnywhere and LabStats. Initially, you'll manage a portfolio of small and mid-market LabStats customers, with the opportunity to progress into managing strategic enterprise accounts based on performance.\nThis role combines customer relationship management, commercial ownership, and strategic account development. You'll be responsible for driving customer adoption, retention, renewals, expansions, and long-term customer value while ensuring customers achieve measurable outcomes from our solutions.\nSuccess in this role means building trusted relationships, identifying opportunities for growth, recognising risks before they become issues, and acting as the voice of the customer across the business.\nOur Customer Success organisation operates a segmented engagement model, providing high-touch, mid-touch, and low-touch customer experiences. While your primary portfolio will consist of mid-touch and high-touch customers, you will also support our low-touch customer segment through scalable customer marketing initiatives, digital engagement programmes, and proactive monitoring of customer engagement and health metrics.\n\nKey Responsibilities\nCustomer Success & Account Management\n\nOwn a portfolio of LabStats customers, delivering a proactive customer success experience.\nDevelop trusted relationships with customer stakeholders across IT, academic technology, and executive leadership.\nInfluence and engage senior stakeholders to drive strategic conversations, adoption, and long-term customer value.\nConduct regular Business Reviews (QBRs) focused on customer outcomes, product adoption, ROI, and future success.\nCreate and execute customer success plans that drive product adoption and measurable business outcomes.\nSupport new customer onboarding alongside the Implementation team to ensure a smooth transition into Customer Success.\n\nCommercial Success\n\nOwn the renewal process for your customer portfolio.\nBe responsible for identifying, qualifying, and managing upsell and expansion opportunities across your accounts. Upsell ownership sits within the Customer Success team, working collaboratively with Sales where appropriate.\nDevelop account growth plans that increase customer value through product adoption, additional licensing, new products, and strategic expansions.\nBe accountable for achieving Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.\nMaintain accurate renewal forecasting and pipeline visibility.\n\nCustomer Health & Risk Management\n\nMonitor customer health using engagement, adoption, product usage, commercial indicators, and customer sentiment.\nIdentify early warning signs and proactively execute success or recovery plans.\nAccurately assess renewal likelihood and maintain reliable customer health scores.\nProduce accurate renewal forecasts and communicate account risk to leadership.\nEscalate customer risks appropriately while driving successful customer outcomes.\n\nCross-Functional Collaboration\n\nAct as the voice of the customer, providing actionable feedback to Product, Engineering, Marketing, and Support teams.\nCollaborate closely with Support to ensure customer issues are managed effectively and communication remains proactive.\nPartner with Product Management to communicate customer requirements, trends, and enhancement requests.\nWork alongside Customer Marketing to support scalable engagement campaigns for low-touch customers.\nShare customer success stories, best practices, and customer insights across the business.\n\nCustomer Engagement\n\nDeliver customer engagement appropriate to the customer segment through high-touch, mid-touch, and low-touch success motions.\nDrive proactive engagement rather than reactive account management.\nEncourage adoption of new features, best practices, customer education resources, and success programmes.\nHelp customers realise measurable business outcomes and maximise the value of their investment.\n\n\nRequired Skills & Experience\nEssential\n\nExperience in Customer Success, Account Management, Customer Experience, or a similar B2B SaaS customer-facing role.\nStrong commercial mindset with experience managing renewals, customer retention, and account growth.\nStrong presentation, communication, and relationship-building skills.\nAbility to influence and build credibility with senior stakeholders and executive-level customers.\nStrong organisational skills with the ability to manage multiple priorities across a diverse customer portfolio.\nAbility to identify customer risks early and create effective success plans.\nExperience producing accurate renewal forecasts and customer health assessments.\nSelf-motivated with a proactive approach to customer engagement.\nExcellent time management skills with the ability to manage a global customer portfolio across multiple time zones.\n\nDesirable\n\nExperience using HubSpot CRM.\nKnowledge or experience of data analytics or reporting platforms.\nExperience within Higher Education, EdTech, SaaS, or enterprise software.\nExperience managing customer success metrics including NRR, GRR, customer health, and product adoption.\n\n\nWorking Environment\nOur customer base spans Australia, Europe, the Middle East, North America, and the UK. This role requires flexibility in managing your own calendar to accommodate customers across multiple time zones. While your normal working pattern will remain your primary schedule, there will occasionally be a requirement to work outside core business hours to support customer meetings and strategic engagements.\nSome domestic and international travel will be required for customer meetings, conferences, and company events.\n\nSuccess Measures\nSuccess in this role will be measured through:\n\nAchievement of Net Revenue Retention (NRR)\nAchievement of Gross Revenue Retention (GRR)\nRenewal rate and forecast accuracy\nExpansion and upsell performance\nCustomer satisfaction and advocacy\n\n\nWhat We're Looking For\nWe're looking for someone who is:\n\nCustomer-first and outcome focused\nCommercially aware with a passion for helping customers grow\nConfident presenting to both technical and executive audiences\nCurious, analytical, and proactive\nComfortable working independently across a global customer base\nCollaborative and team-oriented\nPassionate about helping customers realise long-term value\n\nThis is an excellent opportunity for someone looking to grow their career within Customer Success. As you demonstrate success managing your portfolio, you'll have the opportunity to progress into managing larger strategic and enterprise customers and play a key role in driving customer retention and growth across the business.Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.\nWhy Join Us?\nAt Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:\n\nHealth and Wellness:\n\n\nRetirement Savings:\n\n\nPaid Time Off:\n\n\nParental Leave:\n\n\nRemote Work Support:\n\n\nHolidays:\n\n\n\nJoin us and be part of a company that values your contributions and well-being from day one!\nEEOC & ADA Statement:\nCordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.\nCordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.\nThis applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\nFinal candidate must be able to pass a background check.\nTo view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/","2026-07-22 11:31:05","2026-07-01T16:44:48.000Z","GBP",{"jsonldValid":24,"jsonld":27},{"id":56,"slug":57,"title":58,"companyname":59,"companylogo":60,"companyTagline":61,"companyIndustry":62,"city":63,"country":13,"remote":24,"employmentType":64,"department":65,"content_html":66,"content_text":67,"years":20,"createdAt":68,"updatedAtISO":69,"postedAtISO":70,"hasSalary":24,"salaryMin":71,"salaryMax":72,"currency":25,"schema":73},"6a4e24a6bb025d0d03cf11f63fbc4e79d1d9583566bc59f590ea9d489ebb6bb8","senior-software-engineer-profiles-lists-and-segments-at-klaviyo-96331c52fc","Senior Software Engineer - Profiles, Lists and Segments","Klaviyo","https://logo.clearbit.com/klaviyo.com","Klaviyo is the only CRM built for B2C brands. Know, engage, and grow your audience like never before.","Marketing Services","Boston",[47],"Engineering","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>\u003Cstrong>Why You Should Join the PLS (Profiles, Lists and Segments) Team:\u003C/strong>\u003C/p>\n\u003Cp>The PLS team is responsible for building and scaling the core customer data experiences at Klaviyo — \u003Cstrong>profiles, lists, and real-time segments\u003C/strong>. We own the tools that let customers understand who their users are, group them into meaningful audiences, and keep those audiences up to date as new data flows in. Our work underpins how customers target, personalize, and measure every message they send, making this product area core to Klaviyo’s continued success.\u003C/p>\n\u003Cp>As a Senior Software Engineer on the team, you’ll play a key role in designing and building scalable systems that power how customers manage and activate their data. Partnering closely with product managers, data scientists, and other platform teams, you’ll help define scope, translate complex data and UX problems into practical implementations, and build intuitive workflows that give customers confidence in their audiences. This role leans frontend, with a strong focus on crafting thoughtful, reusable components and seamless user experiences using technologies like TypeScript, React, Python, and Django. There are ample opportunities for growth given the scope of this role and the team’s central role in Klaviyo’s product.\u003C/p>\n\u003Cp>\u003Cstrong>How You Will Make a Difference:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>You will be a core member of the PLS team, working on impactful customer-facing features that will make our product the best in the industry.\u003C/li>\n\u003Cli>You will work on creating easy-to-use editors that are highly performant.\u003C/li>\n\u003Cli>You will work closely with Product, Design, and Data Science to provide the best experience for our customers.\u003C/li>\n\u003Cli>You will mentor team members and drive initiatives that help the team learn new skills.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who You Are:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5+ years of experience in full-stack development with strong hands-on skills in React, Redux, JavaScript, HTML, and CSS, along with familiarity with general web best practices.\u003C/li>\n\u003Cli>Has a track record of delivering and shipping work powered by or accelerated through AI.\u003C/li>\n\u003Cli>Experience conducting code reviews and running a robust testing cycle using automated testing practices and frameworks, including end-to-end and integration tests (e.g., cypress, pytest).\u003C/li>\n\u003Cli>Experienced with RESTful and GraphQL APIs, and evolving APIs and data models to support product success.\u003C/li>\n\u003Cli>You take ownership of your work—from requirements and edge cases to implementation and testing—and are motivated by solving tough problems with others.\u003C/li>\n\u003Cli>Proven track record of leading complex, multi-quarter projects involving cross-team collaboration and being accountable for their outcomes\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Technologies We Use (not exhaustive):\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>React, TypeScript, Redux\u003C/li>\n\u003Cli>Python, Django\u003C/li>\n\u003Cli>Amazon Web Services (EC2, RDS, Aurora, S3, etc.), Terraform, and other DevOps tools\u003C/li>\n\u003Cli>MySQL, RabbitMQ, Redis, ProxySQL\u003C/li>\n\u003C/ul>\u003Cbr>\u003Cp>We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.\u003C/p>\u003Cp>Please see the independent bias audit report covering our use of Covey here\u003C/p>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$148,000—$222,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.Why You Should Join the PLS (Profiles, Lists and Segments) Team:\nThe PLS team is responsible for building and scaling the core customer data experiences at Klaviyo — profiles, lists, and real-time segments. We own the tools that let customers understand who their users are, group them into meaningful audiences, and keep those audiences up to date as new data flows in. Our work underpins how customers target, personalize, and measure every message they send, making this product area core to Klaviyo’s continued success.\nAs a Senior Software Engineer on the team, you’ll play a key role in designing and building scalable systems that power how customers manage and activate their data. Partnering closely with product managers, data scientists, and other platform teams, you’ll help define scope, translate complex data and UX problems into practical implementations, and build intuitive workflows that give customers confidence in their audiences. This role leans frontend, with a strong focus on crafting thoughtful, reusable components and seamless user experiences using technologies like TypeScript, React, Python, and Django. There are ample opportunities for growth given the scope of this role and the team’s central role in Klaviyo’s product.\nHow You Will Make a Difference:\n\nYou will be a core member of the PLS team, working on impactful customer-facing features that will make our product the best in the industry.\nYou will work on creating easy-to-use editors that are highly performant.\nYou will work closely with Product, Design, and Data Science to provide the best experience for our customers.\nYou will mentor team members and drive initiatives that help the team learn new skills.\n\nWho You Are:\n\n5+ years of experience in full-stack development with strong hands-on skills in React, Redux, JavaScript, HTML, and CSS, along with familiarity with general web best practices.\nHas a track record of delivering and shipping work powered by or accelerated through AI.\nExperience conducting code reviews and running a robust testing cycle using automated testing practices and frameworks, including end-to-end and integration tests (e.g., cypress, pytest).\nExperienced with RESTful and GraphQL APIs, and evolving APIs and data models to support product success.\nYou take ownership of your work—from requirements and edge cases to implementation and testing—and are motivated by solving tough problems with others.\nProven track record of leading complex, multi-quarter projects involving cross-team collaboration and being accountable for their outcomes\n\nTechnologies We Use (not exhaustive):\n\nReact, TypeScript, Redux\nPython, Django\nAmazon Web Services (EC2, RDS, Aurora, S3, etc.), Terraform, and other DevOps tools\nMySQL, RabbitMQ, Redis, ProxySQL\nWe use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.Please see the independent bias audit report covering our use of Covey hereMassachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n\nOur salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\nIn addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \nYour recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.Base Pay Range For US Locations:$148,000—$222,000 USDThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\nGet to Know Klaviyo\nWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\nAI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \nBy participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\nKlaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\nIMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\n\nBy clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).",1784777455000,"2026-07-23 05:31:25","2026-07-02T14:02:38.000Z",148000,222000,{"jsonldValid":24,"jsonld":27},{"id":75,"slug":76,"title":77,"companyname":78,"companylogo":79,"companyTagline":80,"companyIndustry":81,"city":82,"country":82,"remote":24,"employmentType":83,"department":84,"content_html":85,"content_text":86,"years":20,"createdAt":87,"updatedAtISO":69,"postedAtISO":88,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":89},"ee1cdd23a36b0ab2050592f71ab470a1f80ee0aab54648fcd74a928616f0b77f","demand-generation-manager-at-adyen-d9b427b5ad","Demand Generation Manager","Adyen","https://logo.clearbit.com/adyen.com","Meet the financial technology platform helping the world’s leading businesses achieve their ambitions faster.","Financial Services","Stockholm",[47],"Other","\u003Cp>\u003Cstrong>This is Adyen\u003C/strong>\u003C/p>\n\u003Cp>Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. \u003C/p>\n\u003Cp>For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.\u003C/p>\n\u003Cp>Adyen is looking for a data-driven, proactive, and collaborative Demand Generation Manager to join our team. This role will be based in our Stockholm office and report directly to the Head of Marketing.\u003C/p>\n\u003Cp>\u003Cstrong>About the Role\u003C/strong>\u003C/p>\n\u003Cp>The Demand Generation role is focused on driving measurable impact for Adyen’s new customer acquisition efforts. In this role, you’ll be responsible for planning, executing, and optimizing targeted Account-Based Marketing (ABM) campaigns across owned channels, paid media, and events.\u003C/p>\n\u003Cp>The ideal candidate is experienced in meeting revenue-based goals through 1:Many, 1:Few, and 1:1 ABM campaigns, collaborating closely with SDRs, Sales, and Event teams. This is a matrixed-role requiring seamless collaboration across the region and Global Marketing teams to generate sales-accepted opportunities.\u003C/p>\n\u003Cp>\u003Cstrong>What You'll Do\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Multi-Channel ABM: Plan, set up, and optimize 1:Many, 1:Few, and 1:1 account-based marketing campaigns to drive pipeline.\u003C/li>\n\u003Cli>Event-Driven Demand Generation: Leverage both external trade shows and Adyen-owned events as core demand generation vehicles—driving targeted prospect attendance, designing pre-/post-event nurture tracks, and ensuring rigorous pipeline follow-up.\u003C/li>\n\u003Cli>Targeting & Segmentation: Partner with SDRs and Sales to identify high-priority target accounts and build highly segmented lists based on market priorities.\u003C/li>\n\u003Cli>Content & Messaging: Map, plan, and create compelling messages and creative tailored to prioritized accounts and specific event touch-points.\u003C/li>\n\u003Cli>Digital Collaboration: Collaborate closely with the Digital Marketing Manager to create effective media strategies that surround target accounts.\u003C/li>\n\u003Cli>Campaign Execution: Build and run regional email programs, direct marketing efforts, and optimized landing pages to convert interest into sales-accepted opportunities.\u003C/li>\n\u003Cli>Global Alignment: Work closely with the Global Acquisition Marketing team to implement and scale localized strategies.\u003C/li>\n\u003Cli>Analytics & Optimization: Leverage analytics tools to measure and determine the effectiveness of campaigns and event activations across all touch points.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who You Are\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>3+ years of experience in a B2B demand generation or integrated marketing role, with a proven track record of driving net-new customer acquisition.\u003C/li>\n\u003Cli>5+ years of experience in marketing or similar\u003C/li>\n\u003Cli>Proficiency with ABM and marketing automation tools; knowledge of Marketo is a strong plus.\u003C/li>\n\u003Cli>Analytical mindset with experience using data to optimize campaigns. Experience with Looker (or similar BI tools) is a plus.\u003C/li>\n\u003Cli>A healthy balance between strategic thinking and hands-on execution—you can design the plan and build it, too.\u003C/li>\n\u003Cli>Agile & Self-Motivated: A self-starting contributor with the ability to multitask, prioritize responsibilities, and navigate a fast-paced environment.\u003C/li>\n\u003Cli>Fluent spoken and written English and Swedish is required.\u003C/li>\n\u003Cli>Travel: Willingness and ability to travel domestically and internationally 20%+ (e.g., to support key trade shows and Adyen events).\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Our Diversity, Equity and Inclusion commitments \u003C/strong>\u003C/p>\n\u003Cp>Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. \u003C/p>\n\u003Cp>Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!\u003C/p>\n\u003Cp>\u003Cstrong>What’s next?\u003C/strong>\u003C/p>\n\u003Cp>Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.\u003C/p>\n\u003Cp>This role is based out of our Stockholm office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.\u003C/p>","This is Adyen\nAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. \nFor our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.\nAdyen is looking for a data-driven, proactive, and collaborative Demand Generation Manager to join our team. This role will be based in our Stockholm office and report directly to the Head of Marketing.\nAbout the Role\nThe Demand Generation role is focused on driving measurable impact for Adyen’s new customer acquisition efforts. In this role, you’ll be responsible for planning, executing, and optimizing targeted Account-Based Marketing (ABM) campaigns across owned channels, paid media, and events.\nThe ideal candidate is experienced in meeting revenue-based goals through 1:Many, 1:Few, and 1:1 ABM campaigns, collaborating closely with SDRs, Sales, and Event teams. This is a matrixed-role requiring seamless collaboration across the region and Global Marketing teams to generate sales-accepted opportunities.\nWhat You'll Do\n\nMulti-Channel ABM: Plan, set up, and optimize 1:Many, 1:Few, and 1:1 account-based marketing campaigns to drive pipeline.\nEvent-Driven Demand Generation: Leverage both external trade shows and Adyen-owned events as core demand generation vehicles—driving targeted prospect attendance, designing pre-/post-event nurture tracks, and ensuring rigorous pipeline follow-up.\nTargeting & Segmentation: Partner with SDRs and Sales to identify high-priority target accounts and build highly segmented lists based on market priorities.\nContent & Messaging: Map, plan, and create compelling messages and creative tailored to prioritized accounts and specific event touch-points.\nDigital Collaboration: Collaborate closely with the Digital Marketing Manager to create effective media strategies that surround target accounts.\nCampaign Execution: Build and run regional email programs, direct marketing efforts, and optimized landing pages to convert interest into sales-accepted opportunities.\nGlobal Alignment: Work closely with the Global Acquisition Marketing team to implement and scale localized strategies.\nAnalytics & Optimization: Leverage analytics tools to measure and determine the effectiveness of campaigns and event activations across all touch points.\n\nWho You Are\n\n3+ years of experience in a B2B demand generation or integrated marketing role, with a proven track record of driving net-new customer acquisition.\n5+ years of experience in marketing or similar\nProficiency with ABM and marketing automation tools; knowledge of Marketo is a strong plus.\nAnalytical mindset with experience using data to optimize campaigns. Experience with Looker (or similar BI tools) is a plus.\nA healthy balance between strategic thinking and hands-on execution—you can design the plan and build it, too.\nAgile & Self-Motivated: A self-starting contributor with the ability to multitask, prioritize responsibilities, and navigate a fast-paced environment.\nFluent spoken and written English and Swedish is required.\nTravel: Willingness and ability to travel domestically and internationally 20%+ (e.g., to support key trade shows and Adyen events).\n\nOur Diversity, Equity and Inclusion commitments \nOur unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. \nStudies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!\nWhat’s next?\nEnsuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.\nThis role is based out of our Stockholm office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.",1784777454000,"2026-07-22T11:35:56.000Z",{"jsonldValid":24,"jsonld":27},{"id":91,"slug":92,"title":93,"companyname":94,"companylogo":95,"companyIndustry":96,"city":97,"country":13,"remote":24,"employmentType":98,"department":99,"content_html":100,"content_text":101,"years":20,"createdAt":102,"updatedAtISO":103,"postedAtISO":104,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":105},"675235b5f8a8e87a0d0ad4463a17fc435b56585f83260a4c93a8bd918d0113cf","lifecycle-marketing-specialist-at-genworth-d43c1d92aa","Lifecycle Marketing Specialist","Genworth","https://logo.clearbit.com/genworth.com","Insurance","Richmond",[47],"Marketing","\u003Cp>\u003Cb>About CareScout\u003C/b>\u003C/p>\u003Cp>Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.   \u003C/p>\u003Cp>We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!   \u003C/p>\u003Cp>CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.  \u003C/p>\u003Cp>\u003Cb>POSITION TITLE\u003C/b>\u003C/p>\u003Cp>Lifecycle Marketing Specialist\u003C/p>\u003Cp>\u003Cb>POSITION LOCATION\u003C/b>\u003C/p>\u003Cp>This position is available to Virginia residents as Richmond, Virginia hybrid/in-office applicants.\u003C/p>\u003Cp>\u003Cb>YOUR ROLE\u003C/b>\u003C/p>\u003Cp>We are seeking a Lifecycle Marketing Specialist to support the execution, optimization, and scaling of lifecycle marketing programs across the customer journey. This role will work in close partnership with the lifecycle marketing lead and cross-functional partners to build, deploy, and improve campaigns across channels such as email, SMS, direct mail, and other customer engagement touchpoints.\u003C/p>\u003Cp>This role is ideal for a strong executor who is detail-oriented, analytically minded, and comfortable operating within marketing automation platforms. You will help manage audience segmentation, journey mechanics, content QA, compliance coordination, deployment, and performance optimization while learning how lifecycle strategy is built and scaled across DTC, B2B2C, and B2B audiences.\u003C/p>\u003Cp>Hands-on experience building or executing lifecycle marketing campaigns in a CRM or marketing automation platform is required. This role will have meaningful ownership over execution, QA, and optimization, with pathways to increased responsibility over time.\u003C/p>\u003Cp>\u003Cb>What you will be doing\u003C/b>\u003C/p>\u003Cul>\u003Cli>Collaborate closely with the lifecycle marketing lead to implement broader lifecycle marketing strategies and campaigns.\u003C/li>\u003Cli>Build, QA, schedule, and deploy lifecycle campaigns across email, SMS, direct mail, and other customer engagement channels.\u003C/li>\u003Cli>Support the creation and optimization of automated journeys that drive onboarding, engagement, conversion, retention, re-engagement, and advocacy.\u003C/li>\u003Cli>Create and maintain audience segments based on customer attributes, behaviors, lifecycle stage, campaign eligibility, consent, and suppression rules.\u003C/li>\u003Cli>Partner with stakeholders to translate business goals into clear journey requirements, campaign briefs, timing, audience logic, and deployment plans.\u003C/li>\u003Cli>Support A/B and multivariate testing for subject lines, preview text, content, creative, timing, audience logic, and calls to action.\u003C/li>\u003Cli>Monitor campaign performance metrics including open rates, click-through rates, conversion rates, unsubscribe rates, deliverability, and downstream customer actions.\u003C/li>\u003Cli>Surface insights and optimization opportunities based on campaign performance, customer behavior, and stakeholder feedback.\u003C/li>\u003Cli>Coordinate with Brand, Content, Product Marketing, CX, Analytics, Product, Compliance, and external partners to ensure campaigns are accurate, compliant, customer-centered, and aligned to business priorities.\u003C/li>\u003Cli>Maintain high standards for QA across personalization, links, rendering, segmentation, exclusions, journey logic, compliance language, and deployment readiness.\u003C/li>\u003Cli>Document campaign requirements, journey logic, approvals, learnings, and repeatable processes to support operational consistency.\u003C/li>\u003Cli>Stay current on lifecycle marketing trends, deliverability best practices, privacy requirements, platform updates, and emerging opportunities to improve engagement and performance.\u003C/li>\u003Cli>Other duties as assigned.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>What you bring\u003C/b>\u003C/p>\u003Cul>\u003Cli>2–4 years of hands-on experience executing lifecycle marketing, CRM, email marketing, marketing automation, and customer engagement campaigns.\u003C/li>\u003Cli>Demonstrated experience building or supporting campaigns in platforms such as Iterable, and Microsoft Dynamics, or similar tools.\u003C/li>\u003Cli>Strong working knowledge of core lifecycle marketing metrics including open rate, click-through rate, conversion rate, unsubscribe rate, deliverability, engagement, retention, and churn.\u003C/li>\u003Cli>Experience supporting audience segmentation, list management, suppression logic, consent rules, and campaign eligibility requirements.\u003C/li>\u003Cli>Analytical mindset with experience using tools such as Google Analytics, Mixpanel, Power BI, CRM reporting, or platform-native reporting.\u003C/li>\u003Cli>Experience supporting A/B testing and lifecycle optimization efforts.\u003C/li>\u003Cli>Strong copy instincts and an eye for clear, customer-centered, performance-oriented messaging.\u003C/li>\u003Cli>Experience building or QA’ing email templates, journey logic, personalization tokens, links, rendering, and campaign deployments.\u003C/li>\u003Cli>Comfortable operating in DTC, B2B2C, and B2B environments.\u003C/li>\u003Cli>Experience working in regulated industries such as healthcare, insurance, financial services, or long-term care is a plus.\u003C/li>\u003Cli>Experience with Iterable is strongly preferred.\u003C/li>\u003Cli>Experience using generative AI programs like Microsoft Copilot is a plus.\u003C/li>\u003Cli>Excellent organizational skills with strong attention to detail, QA discipline, and follow-through.\u003C/li>\u003Cli>Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and documentation.\u003C/li>\u003Cli>Strong communication skills and comfort working cross-functionally with Marketing, Product, CX, Analytics, Compliance, and Technology partners.\u003C/li>\u003Cli>Email marketing, CRM, deliverability, or marketing automation certifications preferred.\u003C/li>\u003Cli>Willingness to travel locally and domestically up to 10–15%.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Employee Benefits & Well-Being\u003C/b>\u003C/p>\u003Cp>Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.\u003C/p>\u003Cul>\u003Cli>Competitive Compensation & Total Rewards Incentives\u003C/li>\u003Cli>Comprehensive Healthcare Coverage\u003C/li>\u003Cli>Multiple 401(k) Savings Plan Options\u003C/li>\u003Cli>Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)\u003C/li>\u003Cli>Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave\u003C/li>\u003Cli>Disability, Life, and Long Term Care Insurance\u003C/li>\u003Cli>Tuition Reimbursement,  Student Loan Repayment and Training & Certification Support\u003C/li>\u003Cli>Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)\u003C/li>\u003Cli>Caregiver and Mental Health Support Services\u003C/li>\u003C/ul>\u003Cp>* This role is not eligible for employment visa sponsorship.\u003C/p>","About CareScoutJoin us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.   We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!   CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.  POSITION TITLELifecycle Marketing SpecialistPOSITION LOCATIONThis position is available to Virginia residents as Richmond, Virginia hybrid/in-office applicants.YOUR ROLEWe are seeking a Lifecycle Marketing Specialist to support the execution, optimization, and scaling of lifecycle marketing programs across the customer journey. This role will work in close partnership with the lifecycle marketing lead and cross-functional partners to build, deploy, and improve campaigns across channels such as email, SMS, direct mail, and other customer engagement touchpoints.This role is ideal for a strong executor who is detail-oriented, analytically minded, and comfortable operating within marketing automation platforms. You will help manage audience segmentation, journey mechanics, content QA, compliance coordination, deployment, and performance optimization while learning how lifecycle strategy is built and scaled across DTC, B2B2C, and B2B audiences.Hands-on experience building or executing lifecycle marketing campaigns in a CRM or marketing automation platform is required. This role will have meaningful ownership over execution, QA, and optimization, with pathways to increased responsibility over time.What you will be doingCollaborate closely with the lifecycle marketing lead to implement broader lifecycle marketing strategies and campaigns.Build, QA, schedule, and deploy lifecycle campaigns across email, SMS, direct mail, and other customer engagement channels.Support the creation and optimization of automated journeys that drive onboarding, engagement, conversion, retention, re-engagement, and advocacy.Create and maintain audience segments based on customer attributes, behaviors, lifecycle stage, campaign eligibility, consent, and suppression rules.Partner with stakeholders to translate business goals into clear journey requirements, campaign briefs, timing, audience logic, and deployment plans.Support A/B and multivariate testing for subject lines, preview text, content, creative, timing, audience logic, and calls to action.Monitor campaign performance metrics including open rates, click-through rates, conversion rates, unsubscribe rates, deliverability, and downstream customer actions.Surface insights and optimization opportunities based on campaign performance, customer behavior, and stakeholder feedback.Coordinate with Brand, Content, Product Marketing, CX, Analytics, Product, Compliance, and external partners to ensure campaigns are accurate, compliant, customer-centered, and aligned to business priorities.Maintain high standards for QA across personalization, links, rendering, segmentation, exclusions, journey logic, compliance language, and deployment readiness.Document campaign requirements, journey logic, approvals, learnings, and repeatable processes to support operational consistency.Stay current on lifecycle marketing trends, deliverability best practices, privacy requirements, platform updates, and emerging opportunities to improve engagement and performance.Other duties as assigned.What you bring2–4 years of hands-on experience executing lifecycle marketing, CRM, email marketing, marketing automation, and customer engagement campaigns.Demonstrated experience building or supporting campaigns in platforms such as Iterable, and Microsoft Dynamics, or similar tools.Strong working knowledge of core lifecycle marketing metrics including open rate, click-through rate, conversion rate, unsubscribe rate, deliverability, engagement, retention, and churn.Experience supporting audience segmentation, list management, suppression logic, consent rules, and campaign eligibility requirements.Analytical mindset with experience using tools such as Google Analytics, Mixpanel, Power BI, CRM reporting, or platform-native reporting.Experience supporting A/B testing and lifecycle optimization efforts.Strong copy instincts and an eye for clear, customer-centered, performance-oriented messaging.Experience building or QA’ing email templates, journey logic, personalization tokens, links, rendering, and campaign deployments.Comfortable operating in DTC, B2B2C, and B2B environments.Experience working in regulated industries such as healthcare, insurance, financial services, or long-term care is a plus.Experience with Iterable is strongly preferred.Experience using generative AI programs like Microsoft Copilot is a plus.Excellent organizational skills with strong attention to detail, QA discipline, and follow-through.Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and documentation.Strong communication skills and comfort working cross-functionally with Marketing, Product, CX, Analytics, Compliance, and Technology partners.Email marketing, CRM, deliverability, or marketing automation certifications preferred.Willingness to travel locally and domestically up to 10–15%.Employee Benefits & Well-BeingGenworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.Competitive Compensation & Total Rewards IncentivesComprehensive Healthcare CoverageMultiple 401(k) Savings Plan OptionsAuto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family LeaveDisability, Life, and Long Term Care InsuranceTuition Reimbursement,  Student Loan Repayment and Training & Certification SupportWellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)Caregiver and Mental Health Support Services* This role is not eligible for employment visa sponsorship.",1784741515000,"2026-07-22 19:32:26","2026-07-22T17:32:26.000Z",{"jsonldValid":24,"jsonld":27},{"id":107,"slug":108,"title":109,"companyname":110,"companylogo":111,"companyTagline":112,"companyIndustry":11,"city":113,"country":114,"remote":24,"employmentType":115,"department":48,"content_html":116,"content_text":117,"years":20,"createdAt":102,"updatedAtISO":103,"postedAtISO":118,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":119,"schema":120},"687e3eb98477144bbf11ec832ac3f62b8219eb7e35b24ab248a494b51f4c55b2","mid-market-customer-success-manager-apac-at-iterable-25a3155784","Mid-Market Customer Success Manager - APAC","Iterable","https://logo.clearbit.com/iterable.com","Iterable is the top-rated AI-Powered Customer Communication Platform","Sydney","Australia",[35],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>Position Overview:\u003C/strong>\u003C/p>\n\u003Cp>Iterable is an AI-native marketing platform, and our customers expect the people who advise them to move at the same pace as the technology. As a Customer Success Manager, you'll own a portfolio of engaged Mid-Market customers, acting as a strategic partner — not just a point of contact — to daily users and executive stakeholders alike. \u003C/p>\n\u003Cp>We're looking for someone with a consulting mindset and systems thinking — able to see how a customer's technology, teams, and goals connect, diagnose the real problem, and build a rigorous case for change. You'll work directly with C-suite stakeholders, so you'll need to translate platform usage into business outcomes and show, in their terms, how the value Iterable creates connects directly to their growth.\u003C/p>\n\u003Cp>One of our core values is growth mindset, and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Proactively manage a book of mid-market Iterable customers, with exposure into up-market accounts.\u003C/li>\n\u003Cli>Build and hold strategic advisor relationships at every level of the account, including C-suite and executive stakeholders. \u003C/li>\n\u003Cli>Connect platform usage directly to each customer's stated business goals, and build the ROI story in their language.\u003C/li>\n\u003Cli>Bring a consulting approach to account strategy. Structure ambiguous problems, diagnose root cause rather than symptoms, and build the business case before recommending the solution.\u003C/li>\n\u003Cli>Identify and pursue expansion opportunities, partnering closely with your Customer Account Manager (CAM) on the commercial motion.\u003C/li>\n\u003Cli>Track shifts in the CRM, MarTech, and AI landscape and translate what's changing into concrete recommendations for your customers.\u003C/li>\n\u003Cli>Lead the customer engagement cadence, including structured check-ins, success planning, relationship mapping, health checks, and onsite Executive Business Reviews.\u003C/li>\n\u003Cli>Represent the voice of the customer into our product team, and work cross-functionally with Support and other teams to resolve issues fast.\u003C/li>\n\u003Cli>Proactively monitor account health signals and know when to trust them versus dig in yourself. Catch risk before the customer raises it, not after.\u003C/li>\n\u003Cli>Innovate on your ways of working to bring in agents, tools, and automations that develop your ability to become a strategic advisor\u003C/li>\n\u003Cli>Judge your own success by what actually changed for the customer.\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>What we're looking for\u003C/strong>\u003C/h2>\n\u003Cp>\u003Cstrong>Must have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience owning a portfolio of B2B SaaS accounts with the goal of driving value, adoption, retention, and growth.\u003C/li>\n\u003Cli>A demonstrated consulting mindset: structured, hypothesis-driven problem-solving, and genuine comfort operating in ambiguity.\u003C/li>\n\u003Cli>Executive presence: a proven track record of engaging C-suite stakeholders and translating platform value into business outcomes and ROI in their terms.\u003C/li>\n\u003Cli>Systems thinking. The ability to map how technology, process, and people interconnect, and design a strategy across that system.\u003C/li>\n\u003Cli>Ease and fluency with AI-native products, and the ability to keep pace as the technology changes quickly — both what's emerging in the market and inside the business.\u003C/li>\n\u003Cli>A track record of proactively learning and adopting new tools into your own ways of working.\u003C/li>\n\u003Cli>Technical curiosity without needing to be an engineer.\u003C/li>\n\u003Cli>CRM or marketing-technology industry expertise.\u003C/li>\n\u003Cli>Strong written and verbal communication, with the ability to present complex ideas simply, including to executives.\u003C/li>\n\u003Cli>Willingness to travel (up to ~25%) for onsite client meetings.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Highly valued:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Prior management consulting or marketing industry experience.\u003C/li>\n\u003Cli>Experience with data activation and automation tools.\u003C/li>\n\u003Cli>Practical, applied use of AI tools (e.g., ChatGPT, Claude, Gemini) in real work tasks.\u003C/li>\n\u003Cli>Familiarity with technologies like APIs, HTML, CSS, and Javascript\u003C/li>\n\u003Cli>Fluency in \u003Cstrong>Mandarin\u003C/strong> is valuable for our Asia-based customer base, though not required.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Competitive salary & meaningful equity\u003C/li>\n\u003Cli>General Allowance to be used to purchase private medical insurance, life insurance, and other supplementary benefit plans\u003C/li>\n\u003Cli>Superannuation\u003C/li>\n\u003Cli>28 days of Annual Leave\u003C/li>\n\u003Cli>Community Impact Days\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!Position Overview:\nIterable is an AI-native marketing platform, and our customers expect the people who advise them to move at the same pace as the technology. As a Customer Success Manager, you'll own a portfolio of engaged Mid-Market customers, acting as a strategic partner — not just a point of contact — to daily users and executive stakeholders alike. \nWe're looking for someone with a consulting mindset and systems thinking — able to see how a customer's technology, teams, and goals connect, diagnose the real problem, and build a rigorous case for change. You'll work directly with C-suite stakeholders, so you'll need to translate platform usage into business outcomes and show, in their terms, how the value Iterable creates connects directly to their growth.\nOne of our core values is growth mindset, and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\nResponsibilities:\n\nProactively manage a book of mid-market Iterable customers, with exposure into up-market accounts.\nBuild and hold strategic advisor relationships at every level of the account, including C-suite and executive stakeholders. \nConnect platform usage directly to each customer's stated business goals, and build the ROI story in their language.\nBring a consulting approach to account strategy. Structure ambiguous problems, diagnose root cause rather than symptoms, and build the business case before recommending the solution.\nIdentify and pursue expansion opportunities, partnering closely with your Customer Account Manager (CAM) on the commercial motion.\nTrack shifts in the CRM, MarTech, and AI landscape and translate what's changing into concrete recommendations for your customers.\nLead the customer engagement cadence, including structured check-ins, success planning, relationship mapping, health checks, and onsite Executive Business Reviews.\nRepresent the voice of the customer into our product team, and work cross-functionally with Support and other teams to resolve issues fast.\nProactively monitor account health signals and know when to trust them versus dig in yourself. Catch risk before the customer raises it, not after.\nInnovate on your ways of working to bring in agents, tools, and automations that develop your ability to become a strategic advisor\nJudge your own success by what actually changed for the customer.\n\nWhat we're looking for\nMust have:\n\nExperience owning a portfolio of B2B SaaS accounts with the goal of driving value, adoption, retention, and growth.\nA demonstrated consulting mindset: structured, hypothesis-driven problem-solving, and genuine comfort operating in ambiguity.\nExecutive presence: a proven track record of engaging C-suite stakeholders and translating platform value into business outcomes and ROI in their terms.\nSystems thinking. The ability to map how technology, process, and people interconnect, and design a strategy across that system.\nEase and fluency with AI-native products, and the ability to keep pace as the technology changes quickly — both what's emerging in the market and inside the business.\nA track record of proactively learning and adopting new tools into your own ways of working.\nTechnical curiosity without needing to be an engineer.\nCRM or marketing-technology industry expertise.\nStrong written and verbal communication, with the ability to present complex ideas simply, including to executives.\nWillingness to travel (up to ~25%) for onsite client meetings.\n\nHighly valued:\n\nPrior management consulting or marketing industry experience.\nExperience with data activation and automation tools.\nPractical, applied use of AI tools (e.g., ChatGPT, Claude, Gemini) in real work tasks.\nFamiliarity with technologies like APIs, HTML, CSS, and Javascript\nFluency in Mandarin is valuable for our Asia-based customer base, though not required.\n\nPerks & Benefits:\n\nCompetitive salary & meaningful equity\nGeneral Allowance to be used to purchase private medical insurance, life insurance, and other supplementary benefit plans\nSuperannuation\n28 days of Annual Leave\nCommunity Impact Days\nComplete laptop workstation\n\nRecruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-07-21T21:12:03.000Z","AUD",{"jsonldValid":24,"jsonld":27},1784968953049]