[{"data":1,"prerenderedAt":122},["ShallowReactive",2],{"$f377G5jt6wUQCRtYJ5WPaODth5jaPxCpwguV-bGREsws":3,"$fDppG09t22_bq19sHEwwvA7RpTcWKM_hoiZnuoV_kxn4":27},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":12,"remote":13,"employmentType":14,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":13,"salaryMin":23,"salaryMax":23,"currency":24,"schema":25},"317dd955b509447d3f2c02bc96f79480bfab1921aedc5d10c85e5551b57c2ea6","senior-community-manager-programs-and-advocacy-at-jane-app-fa37447b0f","Senior Community Manager, Programs & Advocacy","Jane App","https://cdn.jobboardwise.com/logo/jane.app","All-in-one practice management platform designed to be helpful to you, no matter how or where you practice.","Software Development","Canada",false,[15],"Full-time","Other","\u003Cp>\u003Cstrong>Senior Community Manager, Programs & Advocacy\u003C/strong>\u003C/p>\u003Cp>Hi, I'm Destin Jones, Director of Community at Jane. I've been here for seven years, and I lead our Community & Customer Advocacy team. My team and I spend our days connecting with our community by creating spaces, events, content, and programs that allow our members to learn, thrive, and grow the healthcare practices of their dreams. Today that's over 23,000 members in our community, over 83,000 connections across social media, and thousands more through virtual and in-person events across North America throughout the year.\u003C/p>\u003Cp>This work connects directly to Jane's mission to help the helpers. Every clinic we support is run by people who got into healthcare to care for patients, not to figure out marketing or business development on their own. That's where our community comes in. What we've seen is that when practitioners are part of a community, they build stronger practices and better patient care. It's also, quite literally, how Jane grows. Most of our customers hear about us from someone they trust, not an ad, and Jane’s community is a huge part of making that happen.\u003C/p>\u003Cp>This role exists because the people who've grown with Jane, gone above and beyond in our community, or introduced new practitioners to Jane deserve to feel celebrated for it. You'll build and own the programs that make that recognition real. You'll also lend support and expertise to help our existing programs run even better.\u003C/p>\u003Cp>This is a senior individual contributor role, reporting directly to me. I see it as a genuine partnership. You'll be joining a team of five, including me. Rather than owning a single program, you'll own community programming as a whole, several connected programs working together, without needing a team under you to do it. The strategy and development are yours to drive. Others across our wider Community and Marketing team, as well as teams like Customer Support, help bring it to life. You bring the ideas and the drive; I bring the context and support to help you do it well. We'll prioritize together where to start, likely with recognition and rewards first, and build out from there as you get oriented.\u003C/p>\u003Ch3>What Impact We're Looking For You To Make\u003C/h3>\u003Cul>\u003Cli>\u003Cp>Own and develop programs that recognize and reward our community members, celebrating people who've been with Jane for years, done incredible things in their communities, or helped bring new practitioners to Jane. This is the heart of the role.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Use swag as a tool to build engagement and delight across our community programs, shaping when and how it shows up, from a public-facing customer swag store to creative touches within recognition and events, while exploring partnerships with well-known brands in the space to make it feel special.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build Jane's in-person community events program, turning the one-off events we've run in the past into something structured and repeatable, like customer meetups, campaign-tied gatherings, or intimate roundtables. Bring an experiential community marketing mindset to this work, pushing past the expected format and experimenting with new ideas that make being part of Jane's community feel tangible and memorable.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lend support and expertise to existing community programs like our Bursary Program and Community Creator Program, and help get our upcoming Community Champions Program off the ground.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build community programs that speak to our different verticals, working closely with our Vertical Leads, the people who own our relationships with specific practitioner groups like manual therapy, medical, and behavioral health. Understand what each specific group of practitioners actually needs, so the experience feels tailored to them, not generic.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Turn what works into playbooks, templates, and simple repeatable processes, using AI to help build and maintain them, so our programs are built to grow and scale.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborate closely across teams, working with Marketing and Customer Support to make sure programs land well and reflect what each part of the business needs.\u003C/p>\u003C/li>\u003C/ul>\u003Ch3>What Experience We Need\u003C/h3>\u003Cul>\u003Cli>\u003Cp>5+ years managing community, customer advocacy, or ambassador programs, including real experience scaling a program from the ground up.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Background in a customer-facing function such as support, community, or customer success, with the analytical instinct to know which metrics actually matter and to turn that into real program improvements.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong project management skills, with experience running multiple concurrent programs, campaigns, or events end-to-end, including owning and tracking a program budget.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Comfort and fluency working with AI tools, plus the everyday tools our team relies on, like Slack, Notion, Monday, RSVPify, Zoom, Canva, and HubSpot, to work smarter and move faster in your day-to-day.\u003C/p>\u003C/li>\u003Cli>\u003Cp>A high degree of autonomy, able to manage priorities and execute independently with minimal guidance.\u003C/p>\u003C/li>\u003Cli>\u003Cp>A deep, genuine care for our customers and community members. You know the difference between someone saying \"this works fine\" and someone saying \"I love this,\" and you design for the second one every time.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Empathy for what it's like to run a healthcare practice, and the instinct to make people feel specifically and personally cared for rather than broadly served, because caring well for a smaller group always beats trying to care the same way for everyone.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>If you don't meet every single qualification but are excited about this role, we'd still love to hear from you.\u003C/p>\u003Cp>\u003Cstrong>Compensation & Benefits\u003C/strong>\u003C/p>\u003Cp>At Jane, we’re committed to paying fairly, clearly, and above all, paying for growth. This role has an annual salary range of \u003Cstrong>$105,700 to $$165,100\u003C/strong>. While that is a large range, it is intentional. It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence.\u003C/p>\u003Cp>Most new hires join at the \u003Cstrong>accomplished\u003C/strong> stage, which for this role represents an annual salary of \u003Cstrong>$125,500\u003C/strong>. A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep Jane-specific knowledge.\u003C/p>\u003Cp>We believe in \u003Cem>paying for growth\u003C/em>. You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.\u003C/p>\u003Cp>Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.\u003C/p>\u003Cp>We also offer a comprehensive benefits package. You can learn more about it here!\u003C/p>\u003Cp>\u003Cbr>\u003Cem>\u003Cstrong>Jane takes job scams and candidate fraud seriously.\u003C/strong> Jane will only contact you from an @\u003C/em>jane.app\u003Cem> email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at \u003C/em>hiring@jane.app \u003Cem>before sharing any personal information.\u003C/em>\u003Cbr>\u003C/p>","Senior Community Manager, Programs & Advocacy Hi, I'm Destin Jones, Director of Community at Jane. I've been here for seven years, and I lead our Community & Customer Advocacy team. My team and I spend our days connecting with our community by creating spaces, events, content, and programs that allow our members to learn, thrive, and grow the healthcare practices of their dreams. Today that's over 23,000 members in our community, over 83,000 connections across social media, and thousands more through virtual and in-person events across North America throughout the year. This work connects directly to Jane's mission to help the helpers. Every clinic we support is run by people who got into healthcare to care for patients, not to figure out marketing or business development on their own. That's where our community comes in. What we've seen is that when practitioners are part of a community, they build stronger practices and better patient care. It's also, quite literally, how Jane grows. Most of our customers hear about us from someone they trust, not an ad, and Jane’s community is a huge part of making that happen. This role exists because the people who've grown with Jane, gone above and beyond in our community, or introduced new practitioners to Jane deserve to feel celebrated for it. You'll build and own the programs that make that recognition real. You'll also lend support and expertise to help our existing programs run even better. This is a senior individual contributor role, reporting directly to me. I see it as a genuine partnership. You'll be joining a team of five, including me. Rather than owning a single program, you'll own community programming as a whole, several connected programs working together, without needing a team under you to do it. The strategy and development are yours to drive. Others across our wider Community and Marketing team, as well as teams like Customer Support, help bring it to life. You bring the ideas and the drive; I bring the context and support to help you do it well. We'll prioritize together where to start, likely with recognition and rewards first, and build out from there as you get oriented. What Impact We're Looking For You To Make Own and develop programs that recognize and reward our community members, celebrating people who've been with Jane for years, done incredible things in their communities, or helped bring new practitioners to Jane. This is the heart of the role. Use swag as a tool to build engagement and delight across our community programs, shaping when and how it shows up, from a public-facing customer swag store to creative touches within recognition and events, while exploring partnerships with well-known brands in the space to make it feel special. Build Jane's in-person community events program, turning the one-off events we've run in the past into something structured and repeatable, like customer meetups, campaign-tied gatherings, or intimate roundtables. Bring an experiential community marketing mindset to this work, pushing past the expected format and experimenting with new ideas that make being part of Jane's community feel tangible and memorable. Lend support and expertise to existing community programs like our Bursary Program and Community Creator Program, and help get our upcoming Community Champions Program off the ground. Build community programs that speak to our different verticals, working closely with our Vertical Leads, the people who own our relationships with specific practitioner groups like manual therapy, medical, and behavioral health. Understand what each specific group of practitioners actually needs, so the experience feels tailored to them, not generic. Turn what works into playbooks, templates, and simple repeatable processes, using AI to help build and maintain them, so our programs are built to grow and scale. Collaborate closely across teams, working with Marketing and Customer Support to make sure programs land well and reflect what each part of the business needs. What Experience We Need 5+ years managing community, customer advocacy, or ambassador programs, including real experience scaling a program from the ground up. Background in a customer-facing function such as support, community, or customer success, with the analytical instinct to know which metrics actually matter and to turn that into real program improvements. Strong project management skills, with experience running multiple concurrent programs, campaigns, or events end-to-end, including owning and tracking a program budget. Comfort and fluency working with AI tools, plus the everyday tools our team relies on, like Slack, Notion, Monday, RSVPify, Zoom, Canva, and HubSpot, to work smarter and move faster in your day-to-day. A high degree of autonomy, able to manage priorities and execute independently with minimal guidance. A deep, genuine care for our customers and community members. You know the difference between someone saying \"this works fine\" and someone saying \"I love this,\" and you design for the second one every time. Empathy for what it's like to run a healthcare practice, and the instinct to make people feel specifically and personally cared for rather than broadly served, because caring well for a smaller group always beats trying to care the same way for everyone. If you don't meet every single qualification but are excited about this role, we'd still love to hear from you. Compensation & Benefits At Jane, we’re committed to paying fairly, clearly, and above all, paying for growth. This role has an annual salary range of $105,700 to $$165,100 . While that is a large range, it is intentional. It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence. Most new hires join at the accomplished stage, which for this role represents an annual salary of $125,500 . A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep Jane-specific knowledge. We believe in paying for growth . You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission. Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process. We also offer a comprehensive benefits package. You can learn more about it here! Jane takes job scams and candidate fraud seriously. Jane will only contact you from an @ jane.app email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at hiring@jane.app before sharing any personal information.",0,1789493142000,"2026-09-15 19:29:51","2026-09-14T19:32:09.738+00:00",105700,"CAD",{"jsonldValid":13,"jsonld":26},"",{"jobs":28},[29,44,57,75,91,107],{"id":30,"slug":31,"title":32,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":12,"remote":33,"employmentType":34,"department":35,"content_html":36,"content_text":37,"years":19,"createdAt":38,"updatedAtISO":39,"postedAtISO":40,"hasSalary":13,"salaryMin":41,"salaryMax":42,"currency":24,"schema":43},"1adfaae12c9538ffc24231d9c8d11e2ce318ae050ef58d4f4d1c140a938f1a01","sr-lead-ai-and-automation-customer-success-at-jane-app-333beeceb4","Sr Lead, AI & Automation - Customer      Success",true,[15],"Data","\u003Ch3>\u003Cstrong>About the Role\u003C/strong>\u003C/h3>\u003Cp>Hi, I'm Kirsten Stuart, Director of Customer Success Operations, and I've been at Jane for 8 years.\u003C/p>\u003Cp>Our Customer Success Operations team is the engine behind one of the most celebrated support experiences in healthcare tech. We sit at the intersection of technology, people, and purpose, building the systems, tools, and intelligence that allow our Support team to show up for healthcare practitioners in a way that feels genuinely human and consistently delightful. From knowledge ecosystems to real-time operations, we're shaping what world-class support looks like as Jane grows.\u003C/p>\u003Cp>On a more personal note, when I'm not thinking about support strategy, you can usually find me working out or walking my dog. Movement helps me reset, stay curious, and show up with energy, something I try to bring to my work every day.\u003C/p>\u003Cp>This role is a hybrid builder-and-leader position. You'll be hands-on, designing and shipping agents that remove friction from our team's workflows, while also leading a small team and partnering closely with stakeholders across the Customer Team and AI Transformation Team to make sure the tooling actually lands. The goal is simple but meaningful: free our teams from manual, high-friction work so they can spend their time on the relationships and high-value work that matter most.\u003C/p>\u003Ch3>\u003Cstrong>What Impact We’re Looking for You to Make\u003C/strong>\u003C/h3>\u003Cp>🤖 AI & Agent Building\u003C/p>\u003Cul>\u003Cli>\u003Cp>Design, build, and ship agents that solve specific friction points in the Customer Team workflows, architecting how they work rather than just configuring off-the-shelf tools.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Continuously identify where friction lives across the support organization (repetitive tasks, slow lookups, manual handoffs) and turn that into an agent roadmap.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Own performance and quality of AI tooling in production: accuracy, tone, resolution rates, and where a human needs to step back in.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Stay close to what's emerging in LLMs, agent frameworks, and semantic search.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>🔗 Cross-Functional Partnership\u003C/p>\u003Cul>\u003Cli>\u003Cp>Work with the AI Transformation team to align on architecture, capability, and what's feasible now versus later.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with Support stakeholders and the team themselves to understand where the real friction is.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Bring in subject matter experts across Support Ops to validate agent behaviour in their domain before it ships.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Represent Support's needs in company-wide AI conversations, and bring company AI direction back to Support.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>📚 Knowledge Foundation\u003C/p>\u003Cul>\u003Cli>\u003Cp>Own the knowledge base and internal documentation, keeping it accurate and well-governed as the substrate agents and Drivers both rely on.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build content and taxonomy practices that make information usable by both humans and AI, not just searchable.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Use support data and agent performance to find and close knowledge gaps.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>🎯 Customer & Prospect Self-Service Experience\u003C/p>\u003Cul>\u003Cli>\u003Cp>Own how customers and prospective customers find answers to their questions, end to end, across guides and the AI answer tool.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Set and hold the exceptional quality bar for those answers: accuracy, tone, and whether the response actually resolves the question. Ensuring results are as good as our world class team.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Analyze what customers and prospects are asking (queries, search terms, unresolved questions) to surface patterns worth acting on.\u003C/p>\u003C/li>\u003Cli>\u003Cp>When the answer is missing or wrong, that's a knowledge or content gap to close. When the real fix is in the product itself, that's feedback to route to Product.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with Product and Product Marketing so recurring \"not yet customer\" questions inform what we build and how we message it, not just what we document.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>⭐ Team Leadership\u003C/p>\u003Cul>\u003Cli>\u003Cp>Lead a small team of knowledge and AI enablement experts: set priorities, run 1:1s, and grow their skills, including agent-building capability.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build a team that can move between deep AI/technical work and the people side of Support without losing either.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>📈 Impact & Measurement\u003C/p>\u003Cul>\u003Cli>\u003Cp>Track quality metrics for AI-assisted and self-service answers, including accuracy and CSAT, to make sure automation holds the same bar as our team.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Track efficiency metrics, including deflection rate, average handle time, and Driver time saved, to show where friction has actually been removed.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Track downstream business impact, including retention and conversion, to connect AI/automation work to outcomes beyond Support.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Present findings and roadmap to leadership regularly; make the case for where to invest next.\u003C/p>\u003C/li>\u003C/ul>\u003Ch3>\u003Cstrong>What Experience We Need\u003C/strong>\u003C/h3>\u003Cul>\u003Cli>\u003Cp>5+ years in AI/automation implementation, support enablement, or knowledge/content strategy, ideally with hands-on agent or LLM tooling experience rather than just oversight of it.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Comfortable being the builder: you can actually construct an agent or automation workflow, not just spec one for someone else.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience mentoring or leading others, formally or informally.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong systems thinker: you see friction and think in workflows, not just documents.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Genuinely cross-functional: you're as comfortable in a room with AI engineers as you are with frontline Drivers.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience owning a self-service or customer content program, ideally where you were accountable for both the quality of the answers and what customer questions revealed about product gaps.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with tools we use (Hubspot, Help Scout, Talkdesk, Claude, Gumloop etc.) and a real appetite for AI/automation tooling.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you.\u003C/p>\u003Ch3>\u003Cstrong>More About Jane\u003C/strong>\u003C/h3>\u003Cp>Jane is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers.\u003Cbr>\u003Cbr>We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.\u003Cbr>\u003Cbr>Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go. More than 70,000 businesses run on Jane which has 250,000+ practitioners interacting with our product on a daily basis and growth is continuing to accelerate.\u003Cbr>\u003Cbr>Our goal isn't just delivery - it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.\u003C/p>\u003Ch3>\u003Cstrong>Compensation & Benefits\u003C/strong>\u003C/h3>\u003Cp>At Jane, we’re committed to paying fairly, clearly. This role has an annual salary of \u003Cstrong>$115,000\u003C/strong> to \u003Cstrong>$160,000\u003C/strong>. While that is a large range, it is intentional. It reflects the full journey someone might take in the role.\u003C/p>\u003Cp>A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep Jane-specific knowledge.\u003C/p>\u003Cp>You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.\u003C/p>\u003Cp>Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.\u003C/p>\u003Cp>We also offer a comprehensive benefits package. You can learn more about it here!\u003C/p>\u003Cp>\u003Cbr>\u003Cem>\u003Cstrong>Jane takes job scams and candidate fraud seriously.\u003C/strong> Jane will only contact you from an @\u003C/em>jane.app\u003Cem> email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at \u003C/em>hiring@jane.app \u003Cem>before sharing any personal information.\u003C/em>\u003Cbr>\u003C/p>","About the RoleHi, I'm Kirsten Stuart, Director of Customer Success Operations, and I've been at Jane for 8 years.Our Customer Success Operations team is the engine behind one of the most celebrated support experiences in healthcare tech. We sit at the intersection of technology, people, and purpose, building the systems, tools, and intelligence that allow our Support team to show up for healthcare practitioners in a way that feels genuinely human and consistently delightful. From knowledge ecosystems to real-time operations, we're shaping what world-class support looks like as Jane grows.On a more personal note, when I'm not thinking about support strategy, you can usually find me working out or walking my dog. Movement helps me reset, stay curious, and show up with energy, something I try to bring to my work every day.This role is a hybrid builder-and-leader position. You'll be hands-on, designing and shipping agents that remove friction from our team's workflows, while also leading a small team and partnering closely with stakeholders across the Customer Team and AI Transformation Team to make sure the tooling actually lands. The goal is simple but meaningful: free our teams from manual, high-friction work so they can spend their time on the relationships and high-value work that matter most.What Impact We’re Looking for You to Make🤖 AI & Agent BuildingDesign, build, and ship agents that solve specific friction points in the Customer Team workflows, architecting how they work rather than just configuring off-the-shelf tools.Continuously identify where friction lives across the support organization (repetitive tasks, slow lookups, manual handoffs) and turn that into an agent roadmap.Own performance and quality of AI tooling in production: accuracy, tone, resolution rates, and where a human needs to step back in.Stay close to what's emerging in LLMs, agent frameworks, and semantic search.🔗 Cross-Functional PartnershipWork with the AI Transformation team to align on architecture, capability, and what's feasible now versus later.Partner with Support stakeholders and the team themselves to understand where the real friction is.Bring in subject matter experts across Support Ops to validate agent behaviour in their domain before it ships.Represent Support's needs in company-wide AI conversations, and bring company AI direction back to Support.📚 Knowledge FoundationOwn the knowledge base and internal documentation, keeping it accurate and well-governed as the substrate agents and Drivers both rely on.Build content and taxonomy practices that make information usable by both humans and AI, not just searchable.Use support data and agent performance to find and close knowledge gaps.🎯 Customer & Prospect Self-Service ExperienceOwn how customers and prospective customers find answers to their questions, end to end, across guides and the AI answer tool.Set and hold the exceptional quality bar for those answers: accuracy, tone, and whether the response actually resolves the question. Ensuring results are as good as our world class team.Analyze what customers and prospects are asking (queries, search terms, unresolved questions) to surface patterns worth acting on.When the answer is missing or wrong, that's a knowledge or content gap to close. When the real fix is in the product itself, that's feedback to route to Product.Partner with Product and Product Marketing so recurring \"not yet customer\" questions inform what we build and how we message it, not just what we document.⭐ Team LeadershipLead a small team of knowledge and AI enablement experts: set priorities, run 1:1s, and grow their skills, including agent-building capability.Build a team that can move between deep AI/technical work and the people side of Support without losing either.📈 Impact & MeasurementTrack quality metrics for AI-assisted and self-service answers, including accuracy and CSAT, to make sure automation holds the same bar as our team.Track efficiency metrics, including deflection rate, average handle time, and Driver time saved, to show where friction has actually been removed.Track downstream business impact, including retention and conversion, to connect AI/automation work to outcomes beyond Support.Present findings and roadmap to leadership regularly; make the case for where to invest next.What Experience We Need5+ years in AI/automation implementation, support enablement, or knowledge/content strategy, ideally with hands-on agent or LLM tooling experience rather than just oversight of it.Comfortable being the builder: you can actually construct an agent or automation workflow, not just spec one for someone else.Experience mentoring or leading others, formally or informally.Strong systems thinker: you see friction and think in workflows, not just documents.Genuinely cross-functional: you're as comfortable in a room with AI engineers as you are with frontline Drivers.Experience owning a self-service or customer content program, ideally where you were accountable for both the quality of the answers and what customer questions revealed about product gaps.Familiarity with tools we use (Hubspot, Help Scout, Talkdesk, Claude, Gumloop etc.) and a real appetite for AI/automation tooling.If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you.More About JaneJane is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers.We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go. More than 70,000 businesses run on Jane which has 250,000+ practitioners interacting with our product on a daily basis and growth is continuing to accelerate.Our goal isn't just delivery - it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.Compensation & BenefitsAt Jane, we’re committed to paying fairly, clearly. This role has an annual salary of $115,000 to $160,000. While that is a large range, it is intentional. It reflects the full journey someone might take in the role.A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep Jane-specific knowledge.You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.We also offer a comprehensive benefits package. You can learn more about it here!Jane takes job scams and candidate fraud seriously. Jane will only contact you from an @jane.app email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at hiring@jane.app before sharing any personal information.",1788848778000,"2026-09-08 08:37:37","2026-08-18T22:33:48.228+00:00",115000,160000,{"jsonldValid":13,"jsonld":26},{"id":45,"slug":46,"title":47,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":12,"remote":33,"employmentType":48,"department":49,"content_html":50,"content_text":51,"years":19,"createdAt":38,"updatedAtISO":52,"postedAtISO":53,"hasSalary":13,"salaryMin":54,"salaryMax":55,"currency":24,"schema":56},"b35064f377aca6dec64c017ea13344954c2faef86bb897d20f5a0f85849feb7f","staff-data-engineer-customer-signals-and-instrumentation-at-jane-app-1eeb9fb63b","Staff Data Engineer - Customer Signals & Instrumentation",[15],"Engineering","\u003Ch2>Meet the Hiring Manager\u003C/h2>\u003Cp>Hi, I'm Kim Beaudin, Development Manager at Jane. For the last year I've been responsible for building the engineering side of Jane's marketing platform from the ground up. Now we're building something new: a small, founding engineering team responsible for Jane's customer data infrastructure.\u003C/p>\u003Cp>Jane is used by thousands of clinics and hundreds of thousands of practitioners every day — and we're growing. As we scale, the decisions we're making are getting more complex and higher stakes. Those decisions deserve a data foundation that's built for where we're headed, not just where we've been. We've done a lot with what we have. Smart people across engineering, BI, and marketing have built real value, but we've reached a point where event instrumentation, attribution, and identity resolution need dedicated ownership to take the next step.\u003C/p>\u003Cp>This is a new, founding team within our Engineering org. The infrastructure that powers Jane's customer decisions exists today, but it's been built incrementally, across teams, without dedicated ownership. Together, you'll assess what we have, help define where we're headed, and build the systems and standards that get us there. Some of what exists will stay. Some will be replaced. All of it needs a cohesive strategy.\u003C/p>\u003Cp>The team owns the collection and delivery layer end-to-end, event pipelines, CDP tooling, and source integrations. Our scope covers schema governance, source management, instrumentation standards and infrastructure, identity resolution, attribution capture, and a lightweight review process before new events ship. You'll help set architectural direction, evaluate current tooling, define our data collection strategy, and build the systems that make it real.\u003C/p>\u003Cp>If you've ever wanted to own the engineering foundation that an entire company's customer data insights runs on: assessing what exists, deciding what stays and what goes, and building the event pipelines, schemas, and identity resolution layer from the ground up. This is that opportunity.\u003Cbr>\u003C/p>\u003Ch2>What Impact We're Looking for You to Make\u003C/h2>\u003Cul>\u003Cli>\u003Cp>Own the how, not just the what: apply strong product sense to set direction, shape standards, and elevate execution.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build and maintain Jane's customer data infrastructure end-to-end: the systems, pipelines, and source integrations that carry product and marketing events from collection to warehouse. Today there are multiple independently configured sources with different conventions; you'll bring consistency and reliability.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Work directly with marketing, paid media, analytics, marketing operations, BI, and product as primary stakeholders, including on attribution questions, campaign tracking, conversion data, and the integrations that connect our marketing tools to the warehouse. The stakeholder surface is wide and cross-functional, and your ability to build trust across teams matters as much as your technical depth.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive tooling strategy for Jane's collection layer, including our CDP, event pipeline, and ingestion infrastructure. We currently run RudderStack and are evaluating the right long-term stack; you'll help determine what that looks like and build toward it while keeping the lights on.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Establish instrumentation standards within engineering, product, and marketing, defining how product and web events are structured, named, versioned, and validated, while ensuring clean handoffs, shared standards, and alignment on what good data looks like at Jane.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Take ownership of identity resolution and attribution at the collection layer. A prospect's journey crosses multiple channels, domains, and touchpoints (including marketing pages, landing pages on third-party platforms, and a separate signup application), and that journey needs to stitch together cleanly so that funnel data is trustworthy and Jane has a reliable picture of what's driving growth.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Navigate the realities of consent-gated instrumentation. Jane operates in healthcare, which means our tracking infrastructure interacts with PHI compliance requirements, consent management, tag management, and third-party marketing tools. You'll design instrumentation that works reliably within those constraints.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>What Experience We Need\u003C/h2>\u003Cul>\u003Cli>\u003Cp>A University Degree in Computer Science or a related STEM field plus hands-on experience as a data engineer or similar, including time operating at a staff level or higher — depth and judgment matter more here than a specific number of years. You've built and maintained event collection, customer data infrastructure, or data pipeline systems in production. You've inherited and rationalized independently built pipelines, not just built from scratch.\u003C/p>\u003C/li>\u003Cli>\u003Cp>You're comfortable leading and owning both the strategy as well as the execution: making the architectural calls, being the person other teams and leadership look to for direction on this domain, set standards that teams actually follow. You influence and drive strategy clearly across engineering, product, BI, marketing, and leadership.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience evaluating or implementing Customer Data Platforms including migrating or consolidating existing tooling. Greenfield-only experience is not sufficient for this role.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with privacy-compliant tracking and consent management. You've worked with consent management platforms, understand how consent state affects data collection, and have designed instrumentation that holds up within those constraints, ideally including server-side tagging or tag management systems. Experience in healthcare or other regulated environments is a plus.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong opinions (loosely held) on schema design, event taxonomy, and data quality. You've seen what happens when instrumentation is an afterthought, and you care about getting it right.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with identity resolution, attribution, or cross-domain tracking. You understand the complexities of stitching a user journey across systems and have ideas about how to make it less hard.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proficiency in JavaScript or TypeScript and SQL (required). Python is a strong asset. Familiarity with Snowflake, Looker, or similar warehouse and BI tooling is helpful; you won't own that layer, but you'll need a shared vocabulary with the teams that do.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Comfort working with AI tools as part of your day-to-day workflow. We're a team that embraces AI to work smarter, and we expect the same from the people we hire.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you.\u003C/p>\u003Ch2>\u003Cstrong>More About Jane\u003C/strong>\u003C/h2>\u003Cp>Jane is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers.\u003Cbr>\u003Cbr>We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.\u003Cbr>\u003Cbr>Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go. More than 70,000 businesses run on Jane which has 250,000+ practitioners interacting with our product on a daily basis and growth is continuing to accelerate.\u003Cbr>\u003Cbr>Our goal isn't just delivery - it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.\u003C/p>\u003Ch2>\u003Cstrong>Compensation & Benefits\u003C/strong>\u003C/h2>\u003Cp>At Jane, we’re committed to paying fairly, clearly, and above all, paying for growth. This role has an annual salary range of \u003Cstrong>$152,000 to $237,500\u003C/strong>. While that is a large range, it is intentional. It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence.\u003C/p>\u003Cp>Most new hires join at the \u003Cstrong>accomplished\u003C/strong> stage, which for this role represents an annual salary of \u003Cstrong>$180,500\u003C/strong>. A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep Jane-specific knowledge.\u003C/p>\u003Cp>We believe in \u003Cem>paying for growth\u003C/em>. You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.\u003C/p>\u003Cp>Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.\u003C/p>\u003Cp>We also offer a comprehensive benefits package, You can learn more about it here!\u003C/p>\u003Cp>\u003Cbr>\u003Cem>\u003Cstrong>Jane takes job scams and candidate fraud seriously.\u003C/strong> Jane will only contact you from an @\u003C/em>jane.app\u003Cem> email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at \u003C/em>hiring@jane.app \u003Cem>before sharing any personal information.\u003C/em>\u003Cbr>\u003C/p>","Meet the Hiring ManagerHi, I'm Kim Beaudin, Development Manager at Jane. For the last year I've been responsible for building the engineering side of Jane's marketing platform from the ground up. Now we're building something new: a small, founding engineering team responsible for Jane's customer data infrastructure.Jane is used by thousands of clinics and hundreds of thousands of practitioners every day — and we're growing. As we scale, the decisions we're making are getting more complex and higher stakes. Those decisions deserve a data foundation that's built for where we're headed, not just where we've been. We've done a lot with what we have. Smart people across engineering, BI, and marketing have built real value, but we've reached a point where event instrumentation, attribution, and identity resolution need dedicated ownership to take the next step.This is a new, founding team within our Engineering org. The infrastructure that powers Jane's customer decisions exists today, but it's been built incrementally, across teams, without dedicated ownership. Together, you'll assess what we have, help define where we're headed, and build the systems and standards that get us there. Some of what exists will stay. Some will be replaced. All of it needs a cohesive strategy.The team owns the collection and delivery layer end-to-end, event pipelines, CDP tooling, and source integrations. Our scope covers schema governance, source management, instrumentation standards and infrastructure, identity resolution, attribution capture, and a lightweight review process before new events ship. You'll help set architectural direction, evaluate current tooling, define our data collection strategy, and build the systems that make it real.If you've ever wanted to own the engineering foundation that an entire company's customer data insights runs on: assessing what exists, deciding what stays and what goes, and building the event pipelines, schemas, and identity resolution layer from the ground up. This is that opportunity.What Impact We're Looking for You to MakeOwn the how, not just the what: apply strong product sense to set direction, shape standards, and elevate execution.Build and maintain Jane's customer data infrastructure end-to-end: the systems, pipelines, and source integrations that carry product and marketing events from collection to warehouse. Today there are multiple independently configured sources with different conventions; you'll bring consistency and reliability.Work directly with marketing, paid media, analytics, marketing operations, BI, and product as primary stakeholders, including on attribution questions, campaign tracking, conversion data, and the integrations that connect our marketing tools to the warehouse. The stakeholder surface is wide and cross-functional, and your ability to build trust across teams matters as much as your technical depth.Drive tooling strategy for Jane's collection layer, including our CDP, event pipeline, and ingestion infrastructure. We currently run RudderStack and are evaluating the right long-term stack; you'll help determine what that looks like and build toward it while keeping the lights on.Establish instrumentation standards within engineering, product, and marketing, defining how product and web events are structured, named, versioned, and validated, while ensuring clean handoffs, shared standards, and alignment on what good data looks like at Jane.Take ownership of identity resolution and attribution at the collection layer. A prospect's journey crosses multiple channels, domains, and touchpoints (including marketing pages, landing pages on third-party platforms, and a separate signup application), and that journey needs to stitch together cleanly so that funnel data is trustworthy and Jane has a reliable picture of what's driving growth.Navigate the realities of consent-gated instrumentation. Jane operates in healthcare, which means our tracking infrastructure interacts with PHI compliance requirements, consent management, tag management, and third-party marketing tools. You'll design instrumentation that works reliably within those constraints.What Experience We NeedA University Degree in Computer Science or a related STEM field plus hands-on experience as a data engineer or similar, including time operating at a staff level or higher — depth and judgment matter more here than a specific number of years. You've built and maintained event collection, customer data infrastructure, or data pipeline systems in production. You've inherited and rationalized independently built pipelines, not just built from scratch.You're comfortable leading and owning both the strategy as well as the execution: making the architectural calls, being the person other teams and leadership look to for direction on this domain, set standards that teams actually follow. You influence and drive strategy clearly across engineering, product, BI, marketing, and leadership.Experience evaluating or implementing Customer Data Platforms including migrating or consolidating existing tooling. Greenfield-only experience is not sufficient for this role.Experience with privacy-compliant tracking and consent management. You've worked with consent management platforms, understand how consent state affects data collection, and have designed instrumentation that holds up within those constraints, ideally including server-side tagging or tag management systems. Experience in healthcare or other regulated environments is a plus.Strong opinions (loosely held) on schema design, event taxonomy, and data quality. You've seen what happens when instrumentation is an afterthought, and you care about getting it right.Experience with identity resolution, attribution, or cross-domain tracking. You understand the complexities of stitching a user journey across systems and have ideas about how to make it less hard.Proficiency in JavaScript or TypeScript and SQL (required). Python is a strong asset. Familiarity with Snowflake, Looker, or similar warehouse and BI tooling is helpful; you won't own that layer, but you'll need a shared vocabulary with the teams that do.Comfort working with AI tools as part of your day-to-day workflow. We're a team that embraces AI to work smarter, and we expect the same from the people we hire.If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you.More About JaneJane is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers.We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go. More than 70,000 businesses run on Jane which has 250,000+ practitioners interacting with our product on a daily basis and growth is continuing to accelerate.Our goal isn't just delivery - it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.Compensation & BenefitsAt Jane, we’re committed to paying fairly, clearly, and above all, paying for growth. This role has an annual salary range of $152,000 to $237,500. While that is a large range, it is intentional. It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence.Most new hires join at the accomplished stage, which for this role represents an annual salary of $180,500. A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep Jane-specific knowledge.We believe in paying for growth. You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.We also offer a comprehensive benefits package, You can learn more about it here!Jane takes job scams and candidate fraud seriously. Jane will only contact you from an @jane.app email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at hiring@jane.app before sharing any personal information.","2026-09-08 08:37:43","2026-07-29T19:19:43.564+00:00",152000,237500,{"jsonldValid":13,"jsonld":26},{"id":58,"slug":59,"title":60,"companyname":61,"companylogo":62,"companyTagline":63,"companyIndustry":11,"city":64,"country":65,"remote":13,"employmentType":66,"department":67,"content_html":68,"content_text":69,"years":19,"createdAt":70,"updatedAtISO":71,"postedAtISO":72,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":73,"schema":74},"f0ff065b098c361a02d2b8f0b4d4dcc40ada68ee33bbf3fd58d59af7d156fef0","sales-account-manager-spanish-speaking-europe-cairo-based-at-agoda-9dfa2e7827","Sales Account Manager, Spanish Speaking - Europe, (Cairo-based)","Agoda","https://cdn.jobboardwise.com/logo/careersatagoda.com","Begin your journey with Agoda. Join us: careersatagoda.com","Cairo","Egypt",[15],"Sales","\u003Cp>\u003Cstrong>About Agoda\u003C/strong>\u003C/p>\n\u003Cp>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.  \u003C/p>\n\n\u003Cp>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.\u003C/p>\n\n\u003Cp>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know our Team:\u003C/strong> \u003C/p>\n\u003Cp>The Growth & Acquisition team is composed of creative entrepreneurs dedicated to supporting the onboarding and development of Agoda’s emerging and high-growth accommodation partners. Members of our team are empowered and supported to grow their accounts by improving supply health competitiveness and deliver value to our partners. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services, and deliver significant revenues to the overall business.\u003C/p>\n\n\u003Cp>\u003Cstrong>The Opportunity:\u003C/strong>\u003C/p>\n\u003Cp>As an \u003Cstrong>Account Manager\u003C/strong> your key objective is to grow the coverage and quality of Agoda’s supply network by remotely managing a portfolio of hotel partners in the mid-tail segment. You will be responsible for maximizing partner engagement, driving portfolio performance, and improving supply metrics through digital-first account management at scale.\u003C/p>\n\u003Cp>\u003Cstrong>In this role, you’ll get to:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Own and manage a portfolio of 75–100 hotels within the mid-tail segment.\u003C/li>\n\u003Cli>Build and maintain strong partner relationships remotely via calls, emails, and virtual meetings.\u003C/li>\n\u003Cli>Drive improvements in key supply metrics (SHS, DS, Pvar, AV) by analyzing performance and recommending solutions.\u003C/li>\n\u003Cli>Activate Agoda products and promotions for partners, track deal performance, and ensure outcomes are documented.\u003C/li>\n\u003Cli>Use Agoda’s digital tools (Avaya, HubSpot, SHS/DS Playbooks) for outreach, logging, and reporting.\u003C/li>\n\u003Cli>Ensure at least 90% portfolio coverage each quarter, prioritizing underperforming properties for higher impact.\u003C/li>\n\u003Cli>Participate in training to stay updated on new tools, processes, and best practices.\u003C/li>\n\u003Cli>Act as a point of contact for partner escalations within your assigned portfolio.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What you’ll need to succeed:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Excellent command of English and Spanish (both written and spoken)\u003C/li>\n\u003Cli>Minimum 4 years’ experience in account management, business development, or supply/e-commerce role.\u003C/li>\n\u003Cli>Strong relationship management and negotiation skills, with proven success in B2B engagement.\u003C/li>\n\u003Cli>Analytical mindset, with experience using data to drive decisions and performance outcomes.\u003C/li>\n\u003Cli>Comfort with digital-first work (remote portfolio management, call systems, CRM tools).\u003C/li>\n\u003Cli>Self-driven, organized, and able to manage a large portfolio independently.\u003C/li>\n\u003Cli>Strong communication skills, capable of holding multiple meaningful partner conversations daily.\u003C/li>\n\u003Cli>Ability to adapt quickly to evolving workflows, tools, and business priorities.\u003C/li>\n\u003C/ul>\n\n\u003Ch4> \u003C/h4>\n\u003Ch4>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.\u003C/h4>\n\n\n\u003Ch3>\u003Cstrong>Discover more about working at Agoda\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Agoda Careers https://careersatagoda.com\u003C/li>\n\u003Cli>Facebook https://www.facebook.com/agodacareers/\u003C/li>\n\u003Cli>LinkedIn https://www.linkedin.com/company/agoda\u003C/li>\n\u003Cli>YouTube https://www.youtube.com/agodalife\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Equal Opportunity Employer \u003C/strong>\u003C/p>\n\u003Cp>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.\u003C/p>\n\u003Cp>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.\u003C/p>\n\u003Cp>\u003Cstrong>Disclaimer\u003C/strong>\u003C/p>\n\u003Cp>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.\u003C/p>","About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team: The Growth & Acquisition team is composed of creative entrepreneurs dedicated to supporting the onboarding and development of Agoda’s emerging and high-growth accommodation partners. Members of our team are empowered and supported to grow their accounts by improving supply health competitiveness and deliver value to our partners. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services, and deliver significant revenues to the overall business. The Opportunity: As an Account Manager your key objective is to grow the coverage and quality of Agoda’s supply network by remotely managing a portfolio of hotel partners in the mid-tail segment. You will be responsible for maximizing partner engagement, driving portfolio performance, and improving supply metrics through digital-first account management at scale. In this role, you’ll get to: Own and manage a portfolio of 75–100 hotels within the mid-tail segment. Build and maintain strong partner relationships remotely via calls, emails, and virtual meetings. Drive improvements in key supply metrics (SHS, DS, Pvar, AV) by analyzing performance and recommending solutions. Activate Agoda products and promotions for partners, track deal performance, and ensure outcomes are documented. Use Agoda’s digital tools (Avaya, HubSpot, SHS/DS Playbooks) for outreach, logging, and reporting. Ensure at least 90% portfolio coverage each quarter, prioritizing underperforming properties for higher impact. Participate in training to stay updated on new tools, processes, and best practices. Act as a point of contact for partner escalations within your assigned portfolio. What you’ll need to succeed: Excellent command of English and Spanish (both written and spoken) Minimum 4 years’ experience in account management, business development, or supply/e-commerce role. Strong relationship management and negotiation skills, with proven success in B2B engagement. Analytical mindset, with experience using data to drive decisions and performance outcomes. Comfort with digital-first work (remote portfolio management, call systems, CRM tools). Self-driven, organized, and able to manage a large portfolio independently. Strong communication skills, capable of holding multiple meaningful partner conversations daily. Ability to adapt quickly to evolving workflows, tools, and business priorities. Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/ LinkedIn https://www.linkedin.com/company/agoda YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.",1789529126000,"2026-09-16 05:27:23","2026-09-15T23:21:49-04:00","USD",{"jsonldValid":13,"jsonld":26},{"id":76,"slug":77,"title":78,"companyname":79,"companylogo":80,"companyTagline":81,"companyIndustry":11,"city":82,"country":83,"remote":33,"employmentType":84,"department":85,"content_html":86,"content_text":87,"years":19,"createdAt":88,"updatedAtISO":71,"postedAtISO":89,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":73,"schema":90},"820f6a8e0a105fbe77f86ffd0b9e78174a21d33c66d60d5360f272e7edb9e6fe","head-of-revenue-operations-at-steer-051801d27f","Head of Revenue Operations","Steer","https://cdn.jobboardwise.com/logo/steercrm.com","Everything shop owners need to grow & build lasting relationships—a best-in-class scheduler and CRM—all in one platform.","United States (Remote)","United States",[15],"Operations","\u003Cp>Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u003C/p>\n\u003Cp>Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. \u003Cbr>\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>About the Role\u003C/strong>\u003C/p>\n\u003Cp>As Head of Revenue Operations, you will build, optimize, and scale the operational, data, and technology foundation across our entire go-to-market organization—including Sales, Marketing, Customer Success, Finance, and Partnerships. Reporting directly to executive leadership, your mission is to transform our systems, billing infrastructure, reporting, and GTM strategy into a clear, high-performing growth engine.\u003C/p>\n\u003Cp>You will lead a small but high-impact RevOps team (2 direct reports) while personally owning the architecture and execution of our RevTech stack (including HubSpot and Chargebee), lead management, funnel optimization, enablement and ramp, and AI deployment. This is not a traditional admin role—we are looking for a builder, strategic systems architect, and AI-forward operator who rationalizes existing tools before adding new ones, replaces manual reporting with automated signal, and shortens new-hire time-to-productivity as a core business metric.\u003C/p>\n\n\u003Cp>\u003Cem>This role is 100% remote and available to US-based candidates. (Boston, MA preferred)\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>You Are\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>An Operational Builder & AI-Forward Architect:\u003C/strong> Highly organized and system-minded, you thrive on taking complex, disconnected processes and building simple, scalable workflows. You actively identify, test, and deploy AI tools and automated knowledge systems to eliminate manual work and boost team productivity.\u003C/li>\n\u003Cli>\u003Cstrong>A Strategic Systems Thinker:\u003C/strong> You look beyond basic CRM administration to understand broader business goals, connecting executive priorities to billing infrastructure, tech stack rationalization, and RevOps strategy.\u003C/li>\n\u003Cli>\u003Cstrong>A Hands-On Problem Solver:\u003C/strong> You balance executive strategy with technical execution—equally comfortable presenting to leadership or personally building automations, forecasting models, and CRM workflows.\u003C/li>\n\u003Cli>\u003Cstrong>A Growth & Ramp Driver:\u003C/strong> You view new-hire time-to-productivity as a business metric, using automated measurement, early success signals, and modern systems to ramp revenue teams faster.\u003C/li>\n\u003Cli>\u003Cstrong>A Collaborative Leader:\u003C/strong> You manage, mentor, and elevate a team of RevOps professionals while bridging the gap between technical data systems and business leadership to align GTM operations.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>You Will\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Own Revenue Systems, Billing Infrastructure & AI Innovation:\u003C/strong> Lead full ownership and architecture of core revenue systems (HubSpot, Chargebee, and broader RevTech). Continuously inspect, consolidate, and optimize current platforms before evaluating new spend. Build advanced automation workflows across Marketing, Sales, CS, Finance, and Partnerships, and deploy AI tools (such as living AI knowledge bases/Claude skills libraries) to streamline operations.\u003C/li>\n\u003Cli>\u003Cstrong>Drive Enablement, Ramp & Team Productivity:\u003C/strong> Own new-hire ramp time with a clear, measurable path to reduction. Design onboarding, coaching, and exception-based reporting workflows that run through systems rather than headcount. Partner with Sales leadership on structural changes (comp design, team placement) that raise pipeline productivity per rep.\u003C/li>\n\u003Cli>\u003Cstrong>Optimize Funnel Performance & Revenue Intelligence:\u003C/strong> Diagnose pipeline leaks and conversion bottlenecks across all channels. Build executive dashboards, forecasting models, and predictive analytics to improve speed-to-lead, decision-maker contact rates, expansion efficiency, and retention outcomes. Ground all recommendations in data first.\u003C/li>\n\u003Cli>\u003Cstrong>Lead Data Strategy & Governance:\u003C/strong> Define how data is captured, structured, and managed across the customer lifecycle, improving CRM hygiene, billing accuracy, reporting integrity, and system interoperability.\u003C/li>\n\u003Cli>\u003Cstrong>Manage & Develop the RevOps Team:\u003C/strong> Lead, hire, and mentor 2 direct reports. Build a culture of innovation, systems thinking, accountability, and technical excellence, raising team competency across AI, automation, and systems architecture.\u003C/li>\n\u003Cli>\u003Cstrong>Partner Cross-Functionally:\u003C/strong> Collaborate closely with Sales, Marketing, CS, Finance, Product, and Executive Leadership to support product-led growth (PLG) motions, upgrade paths, monetization strategies, and long-term GTM infrastructure.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>You Have\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Must Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>RevOps Leadership Experience:\u003C/strong> 5–8+ years of experience in Revenue Operations, Sales Operations, GTM Systems, or Revenue Enablement, with proven experience leading teams or major strategic initiatives.\u003C/li>\n\u003Cli>\u003Cstrong>Systems & Tech Stack Mastery:\u003C/strong> Deep expertise configuring and managing HubSpot, along with strong experience in billing/subscription management platforms (Chargebee or similar) and operational architecture.\u003C/li>\n\u003Cli>\u003Cstrong>AI & Automation Curiosity:\u003C/strong> Hands-on track record implementing modern automation tools and proactive experience deploying AI solutions (including AI-powered knowledge or enablement systems).\u003C/li>\n\u003Cli>\u003Cstrong>Enablement & Ramp Ownership:\u003C/strong> Experience owning, measuring, or influencing new-hire ramp time and onboarding outcomes as core operational metrics.\u003C/li>\n\u003Cli>\u003Cstrong>Data & Analytics Proficiency:\u003C/strong> Strong analytical background with direct experience querying raw data, building forecasting models, and designing board-level/executive dashboards (SQL, BI tools, or advanced analytics platforms).\u003C/li>\n\u003Cli>\u003Cstrong>Stack Rationalization Skills:\u003C/strong> Proven track record evaluating, consolidating, or replacing major GTM and business software platforms.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Nice to Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Billing Operations:\u003C/strong> Direct experience with Chargebee, subscription management, and revenue recognition workflows.\u003C/li>\n\u003Cli>\u003Cstrong>Product-Led Growth (PLG):\u003C/strong> Experience supporting PLG motions, automated upgrade paths, and expansion loops.\u003C/li>\n\u003Cli>\u003Cstrong>Early-Stage / High-Growth Scaling:\u003C/strong> Experience scaling a RevOps function in a fast-growing SaaS tech company.\u003C/li>\n\u003Cli>\u003Cstrong>Multi-Segment GTM:\u003C/strong> Background supporting multi-segment environments (SMB, Mid-Market, and Enterprise).\u003C/li>\n\u003Cli>\u003Cstrong>Marketing Attribution & Demand Gen:\u003C/strong> Deep understanding of marketing attribution models and demand generation tech stacks.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Interview Process\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Initial Screen:\u003C/strong> 30 min with the Lead Recruiter\u003C/li>\n\u003Cli>\u003Cstrong>Hiring Manager Interview:\u003C/strong> 45 min with the CRO\u003C/li>\n\u003Cli>\u003Cstrong>Problem Solving Interview:\u003C/strong> 60 min with the Director of People\u003C/li>\n\u003Cli>\u003Cstrong>Cross-Functional Interviews:\u003C/strong> 30 min with the Head of Sales & 30 min with the CEO\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cem>*We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20–30 min.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>We Offer\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>100% remote work environment\u003C/li>\n\u003Cli>Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)\u003C/li>\n\u003Cli>Equity package\u003C/li>\n\u003Cli>Flexible PTO with a 15-day minimum\u003C/li>\n\u003Cli>Generous Parental Leave\u003C/li>\n\u003Cli>FSA and HSA options\u003C/li>\n\u003Cli>401(k)\u003C/li>\n\u003Cli>Growth & Wellness Stipend\u003C/li>\n\u003Cli>WFH Equipment stipend\u003C/li>\n\u003Cli>Chance to work with the latest technology and AI tools\u003C/li>\n\u003Cli>A collaborative, high-ownership culture with clear opportunities for career growth\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Why Join Steer?\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \u003C/p>\n\u003Cp>Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u003C/p>\n\u003Cp>Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cbr>\u003Cbr>We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u003C/p>\n\u003Cp>Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.\u003Cbr>\u003Cbr>\u003C/p>","Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role As Head of Revenue Operations, you will build, optimize, and scale the operational, data, and technology foundation across our entire go-to-market organization—including Sales, Marketing, Customer Success, Finance, and Partnerships. Reporting directly to executive leadership, your mission is to transform our systems, billing infrastructure, reporting, and GTM strategy into a clear, high-performing growth engine. You will lead a small but high-impact RevOps team (2 direct reports) while personally owning the architecture and execution of our RevTech stack (including HubSpot and Chargebee), lead management, funnel optimization, enablement and ramp, and AI deployment. This is not a traditional admin role—we are looking for a builder, strategic systems architect, and AI-forward operator who rationalizes existing tools before adding new ones, replaces manual reporting with automated signal, and shortens new-hire time-to-productivity as a core business metric. This role is 100% remote and available to US-based candidates. (Boston, MA preferred) You Are An Operational Builder & AI-Forward Architect: Highly organized and system-minded, you thrive on taking complex, disconnected processes and building simple, scalable workflows. You actively identify, test, and deploy AI tools and automated knowledge systems to eliminate manual work and boost team productivity. A Strategic Systems Thinker: You look beyond basic CRM administration to understand broader business goals, connecting executive priorities to billing infrastructure, tech stack rationalization, and RevOps strategy. A Hands-On Problem Solver: You balance executive strategy with technical execution—equally comfortable presenting to leadership or personally building automations, forecasting models, and CRM workflows. A Growth & Ramp Driver: You view new-hire time-to-productivity as a business metric, using automated measurement, early success signals, and modern systems to ramp revenue teams faster. A Collaborative Leader: You manage, mentor, and elevate a team of RevOps professionals while bridging the gap between technical data systems and business leadership to align GTM operations. You Will Own Revenue Systems, Billing Infrastructure & AI Innovation: Lead full ownership and architecture of core revenue systems (HubSpot, Chargebee, and broader RevTech). Continuously inspect, consolidate, and optimize current platforms before evaluating new spend. Build advanced automation workflows across Marketing, Sales, CS, Finance, and Partnerships, and deploy AI tools (such as living AI knowledge bases/Claude skills libraries) to streamline operations. Drive Enablement, Ramp & Team Productivity: Own new-hire ramp time with a clear, measurable path to reduction. Design onboarding, coaching, and exception-based reporting workflows that run through systems rather than headcount. Partner with Sales leadership on structural changes (comp design, team placement) that raise pipeline productivity per rep. Optimize Funnel Performance & Revenue Intelligence: Diagnose pipeline leaks and conversion bottlenecks across all channels. Build executive dashboards, forecasting models, and predictive analytics to improve speed-to-lead, decision-maker contact rates, expansion efficiency, and retention outcomes. Ground all recommendations in data first. Lead Data Strategy & Governance: Define how data is captured, structured, and managed across the customer lifecycle, improving CRM hygiene, billing accuracy, reporting integrity, and system interoperability. Manage & Develop the RevOps Team: Lead, hire, and mentor 2 direct reports. Build a culture of innovation, systems thinking, accountability, and technical excellence, raising team competency across AI, automation, and systems architecture. Partner Cross-Functionally: Collaborate closely with Sales, Marketing, CS, Finance, Product, and Executive Leadership to support product-led growth (PLG) motions, upgrade paths, monetization strategies, and long-term GTM infrastructure. You Have Must Have RevOps Leadership Experience: 5–8+ years of experience in Revenue Operations, Sales Operations, GTM Systems, or Revenue Enablement, with proven experience leading teams or major strategic initiatives. Systems & Tech Stack Mastery: Deep expertise configuring and managing HubSpot, along with strong experience in billing/subscription management platforms (Chargebee or similar) and operational architecture. AI & Automation Curiosity: Hands-on track record implementing modern automation tools and proactive experience deploying AI solutions (including AI-powered knowledge or enablement systems). Enablement & Ramp Ownership: Experience owning, measuring, or influencing new-hire ramp time and onboarding outcomes as core operational metrics. Data & Analytics Proficiency: Strong analytical background with direct experience querying raw data, building forecasting models, and designing board-level/executive dashboards (SQL, BI tools, or advanced analytics platforms). Stack Rationalization Skills: Proven track record evaluating, consolidating, or replacing major GTM and business software platforms. Nice to Have Billing Operations: Direct experience with Chargebee, subscription management, and revenue recognition workflows. Product-Led Growth (PLG): Experience supporting PLG motions, automated upgrade paths, and expansion loops. Early-Stage / High-Growth Scaling: Experience scaling a RevOps function in a fast-growing SaaS tech company. Multi-Segment GTM: Background supporting multi-segment environments (SMB, Mid-Market, and Enterprise). Marketing Attribution & Demand Gen: Deep understanding of marketing attribution models and demand generation tech stacks. Interview Process Initial Screen: 30 min with the Lead Recruiter Hiring Manager Interview: 45 min with the CRO Problem Solving Interview: 60 min with the Director of People Cross-Functional Interviews: 30 min with the Head of Sales & 30 min with the CEO *We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20–30 min. We Offer 100% remote work environment Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical) Equity package Flexible PTO with a 15-day minimum Generous Parental Leave FSA and HSA options 401(k) Growth & Wellness Stipend WFH Equipment stipend Chance to work with the latest technology and AI tools A collaborative, high-ownership culture with clear opportunities for career growth Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.",1789529120000,"2026-09-15T16:55:10-04:00",{"jsonldValid":13,"jsonld":26},{"id":92,"slug":93,"title":94,"companyname":95,"companylogo":26,"city":96,"country":97,"remote":33,"employmentType":98,"department":99,"content_html":100,"content_text":101,"years":19,"createdAt":102,"updatedAtISO":103,"postedAtISO":104,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":105,"schema":106},"56cb47acafa69f764a466d345391b8e963e5dbcb572df49a1e70eaece7af08cb","crm-marketing-associate-lifecycle-marketing-and-retention-at-cookunity-9f02bd8b7a","CRM Marketing Associate  – Lifecycle Marketing & Retention","cookunity","Argentina (Remote); Latam (Remote); Lima","Argentina",[15],"Marketing","\u003Ch3>About CookUnity:\u003C/h3>\n\u003Cp>Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.\u003C/p>\n\u003Cp>Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: \u003Cstrong>empower Chefs to nourish the world.\u003C/strong>\u003C/p>\n\u003Cp>If that mission has you hungry in more ways than one, you’ve found the right job posting.\u003C/p>\u003Ch3>About the Team:\u003C/h3>\n\u003Cp>This is a unique opportunity to join a collaborative, growing CRM team that has real impact on business performance. You will be working alongside our CRM team, comprised of Sr Director of CRM, Lifecycle Marketing Manager, Lifecycle Marketing Lead, and other CRM associates and coordinators. You will report directly to the Director of CRM. \u003Cstrong>We are DO’ers! Every member of the CRM team embodies a strong bias toward action.\u003C/strong>\u003C/p>\n\u003Ch3>The role:\u003C/h3>\n\u003Cp>The\u003Cstrong> CRM Associate – Lifecycle Marketing & Retention\u003C/strong> will help support the CRM team to plan, implement, schedule, and execute timely email, SMS, push notification, and in-app messages to our \u003Cstrong>Lifecycle efforts\u003C/strong>\u003Cstrong>,\u003C/strong> while collaborating with the CRM team on communication strategies, accurate execution of campaigns, and follow-up analysis.\u003C/p>\n\u003Ch3>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Own implementation of emails, SMS, push notifications (both ad hoc and automated), and building of customer segments in our CRM platform (Braze) for our Lifecycle efforts, efforts\u003C/li>\n\u003Cli>Maintain the CRM marketing calendar and Roadmap.\u003C/li>\n\u003Cli>Support upkeep of weekly performance reporting\u003C/li>\n\u003Cli>Assist in cross-functional (engineering, product, data teams) communication between the CRM team and internal stakeholders/dependencies, including but not limited to:\n\n\u003C/li>\n\u003C/ul>\n\u003Chr>\n\u003Ch3>\u003Cstrong>Qualifications:\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>2+ years of working experience in D2C email marketing\u003C/li>\n\u003Cli>Experience with building and deploying emails from scratch\u003C/li>\n\u003Cli>Experience working cross-functionally with creative partners (designers & copywriters)\u003C/li>\n\u003Cli>Experience operating a CRM platform (i.e, Braze, Iterable, Klaviyo, customer.io, etc.)\u003C/li>\n\u003Cli>Very strong written and verbal skills in English\u003C/li>\n\u003Cli>Attention to detail, good communication skills and an ability to juggle multiple tasks on often short deadlines\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Preferred requirements:\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Experience with Braze platform\u003C/li>\n\u003Cli>Experience with SMS marketing in a D2C environment\u003C/li>\n\u003Cli>General understanding of HTML\u003C/li>\n\u003Cli>General understanding of personalization in CRM\u003C/li>\n\u003C/ul>\n\u003Chr>\n\u003Ch3>\u003Cstrong>Learn More About CookUnity\u003C/strong>\u003C/h3>\n\u003Cp>We believe great leadership starts with alignment on vision, values, and ways of working. To give you deeper insight into who we are and what we’re looking for, we invite you to explore: CookUnity's Leadership Principles – The values and behaviors that guide how we operate, collaborate, and scale.\u003C/p>\n\u003Cp>We hope this provides valuable insight into our culture and product vision. If this excites you, we’d love to connect!\u003C/p>\n\u003Chr>\n\u003Ch2>Benefits\u003C/h2>\n\u003Cp>💸 Get paid in USD.\u003C/p>\n\u003Cp>🗺 Work remotely: design the life that you want\u003C/p>\n\u003Cp>⛱ Enjoy 15 days of vacation each year from the start date\u003C/p>\n\u003Cp>🎄 16 fully paid Argentinean holidays\u003C/p>\n\u003Cp>🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider\u003C/p>\n\u003Cp>🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical\u003C/p>\n\u003Cp>🐣 Paid Family leave\u003C/p>\n\u003Cp>🕯 Compassionate Leave: 3-5 days each time the need arises\u003C/p>\n\u003Cp>🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform\u003C/p>\n\u003Cp>🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster.\u003C/p>\n\u003Cp>🧑‍🏫 Personalized English coach\u003C/p>\n\u003Cp>If you’re interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. \u003Cstrong>Thank you for your time!\u003C/strong>\u003C/p>\n\n\u003Cp>\u003Cem>\u003Cstrong>CookUnity is an Equal Opportunity Employer\u003C/strong>. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>\u003Cstrong>A quick note for all candidates\u003C/strong>\u003C/em>\u003Cbr>\u003Cem>We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) \u003Cstrong>stay safe while applying to CookUnity.\u003C/strong> We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief \u003Cstrong>“proof of humanity”\u003C/strong> to confirm that we’re connecting with a real person, not an impersonator. \u003C/em>\u003Cem>Here are a few tips to help you protect yourself and know what to expect from us:\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cem>\u003Cspan>\u003Cstrong>Apply only through our official channels. \u003C/strong>\u003C/span>\u003Cspan>All open roles are listed on our official careers page: careers.cookunity.com\u003C/span>\u003C/em>\u003C/li>\n\u003Cli>\u003Cem>\u003Cspan>\u003Cstrong>Our recruiters are real people — and easy to verify. \u003C/strong>\u003C/span>\u003Cspan>You can always find them on LinkedIn with verified profiles. If you’re unsure, feel free to reach out to us on our official LinkedIn Company Page.\u003C/span>\u003C/em>\u003C/li>\n\u003Cli>\u003Cem>\u003Cspan>\u003Cstrong>We only communicate through official CookUnity channels. \u003C/strong>\u003C/span>\u003Cspan>That means emails ending in \u003Ccode>@cookunity.com\u003C/code> and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS.\u003C/span>\u003C/em>\u003C/li>\n\u003Cli>\u003Cem>\u003Cspan>\u003Cstrong>We’ll never ask for payment or personal financial details. \u003C/strong>\u003C/span>\u003Cspan>If anyone does, please don’t share any information and let us know right away.\u003C/span>\u003C/em>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>If something ever feels off or you’re unsure about a message, we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and \u003Cstrong>we care about keeping your experience (and safety) as genuine as possible.\u003C/strong>\u003C/em>\u003C/p>","About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you’ve found the right job posting. About the Team: This is a unique opportunity to join a collaborative, growing CRM team that has real impact on business performance. You will be working alongside our CRM team, comprised of Sr Director of CRM, Lifecycle Marketing Manager, Lifecycle Marketing Lead, and other CRM associates and coordinators. You will report directly to the Director of CRM. We are DO’ers! Every member of the CRM team embodies a strong bias toward action. The role: The CRM Associate – Lifecycle Marketing & Retention will help support the CRM team to plan, implement, schedule, and execute timely email, SMS, push notification, and in-app messages to our Lifecycle efforts , while collaborating with the CRM team on communication strategies, accurate execution of campaigns, and follow-up analysis. Responsibilities: Own implementation of emails, SMS, push notifications (both ad hoc and automated), and building of customer segments in our CRM platform (Braze) for our Lifecycle efforts, efforts Maintain the CRM marketing calendar and Roadmap. Support upkeep of weekly performance reporting Assist in cross-functional (engineering, product, data teams) communication between the CRM team and internal stakeholders/dependencies, including but not limited to: Qualifications: 2+ years of working experience in D2C email marketing Experience with building and deploying emails from scratch Experience working cross-functionally with creative partners (designers & copywriters) Experience operating a CRM platform (i.e, Braze, Iterable, Klaviyo, customer.io, etc.) Very strong written and verbal skills in English Attention to detail, good communication skills and an ability to juggle multiple tasks on often short deadlines Preferred requirements: Experience with Braze platform Experience with SMS marketing in a D2C environment General understanding of HTML General understanding of personalization in CRM Learn More About CookUnity We believe great leadership starts with alignment on vision, values, and ways of working. To give you deeper insight into who we are and what we’re looking for, we invite you to explore: CookUnity's Leadership Principles – The values and behaviors that guide how we operate, collaborate, and scale. We hope this provides valuable insight into our culture and product vision. If this excites you, we’d love to connect! Benefits 💸 Get paid in USD. 🗺 Work remotely: design the life that you want ⛱ Enjoy 15 days of vacation each year from the start date 🎄 16 fully paid Argentinean holidays 🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical 🐣 Paid Family leave 🕯 Compassionate Leave: 3-5 days each time the need arises 🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform 🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster. 🧑‍🏫 Personalized English coach If you’re interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer . We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability. A quick note for all candidates We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us: Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you’re unsure, feel free to reach out to us on our official LinkedIn Company Page. We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS. We’ll never ask for payment or personal financial details. If anyone does, please don’t share any information and let us know right away. If something ever feels off or you’re unsure about a message, we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.",1789524423000,"2026-09-16 04:10:26","2026-09-15T15:37:16-04:00","BRL",{"jsonldValid":13,"jsonld":26},{"id":108,"slug":109,"title":110,"companyname":111,"companylogo":112,"companyTagline":113,"companyIndustry":114,"city":115,"country":83,"remote":13,"employmentType":116,"department":99,"content_html":117,"content_text":118,"years":19,"createdAt":119,"updatedAtISO":103,"postedAtISO":120,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":73,"schema":121},"7edfadecc8fb9910a69b5f7280881ed1aa3bb520dc26c6c278bb413ba2b8a54d","sr-martech-manager-paid-media-at-chime-80666ea294","Sr. MarTech Manager, Paid Media","Chime","https://cdn.jobboardwise.com/logo/chime.com","We unite everyday people to unlock their financial progress.","Financial Services","San Francisco",[15],"\u003Ch2>\u003Cstrong>About the Role\u003C/strong>\u003C/h2>\n\u003Cp>Chime has centralized MarTech as the shared technology foundation for all of Growth and Marketing. Web platform, communications and lifecycle platforms, ad tech, content and asset systems, experimentation, and AI marketing tooling now sit under one team — with a mandate to turn a stack of point solutions into a single growth engine. The team connects paid media channel managers, vendors, Marketing Engineering, Product, Data and Analytics, and the broader marketing organization — turning marketing requirements into reliable platforms, integrations, measurement, and data flows.\u003C/p>\n\u003Cp>We're hiring a Senior Paid Media MarTech Manager to make that foundation work especially well across the paid media portfolio. You will bring hands-on depth in paid media technology, measurement, attribution, mobile and app marketing, audience activation, and API/SDK integrations — while also helping shape the broader cross-channel MarTech platform strategy. \u003C/p>\n\u003Cp>This is a senior individual contributor role with meaningful technical depth and broad cross-functional reach. You will be the person who can understand what channel teams need, translate it into clear technical requirements, work directly with vendors and engineers, troubleshoot when measurement or integrations break, and make sound decisions about what we should buy, build, integrate, consolidate, or retire. The work sits squarely between marketing and engineering: you are the person who can hold a credible conversation in both rooms and translate faithfully in each direction. \u003C/p>\n\u003Cp>The base salary offered for this role and level of experience will begin at $153,000 and up to $200,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.\u003C/p>\n\u003Ch2>\u003Cstrong>In this role, you can expect to\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Identify capability gaps, technical risks, and opportunities across paid media channels that support long-term channel goals — then help prioritize, shape, and execute the roadmap. \u003C/li>\n\u003Cli>Translate channel and business objectives into technical requirements, integration plans, validation criteria, and clear ownership boundaries. Coordinate onboarding and integration of paid media platforms, measurement partners, data providers, and activation destinations from requirements through launch and ongoing improvement.\u003C/li>\n\u003Cli>Own the MarTech side of measurement and signal quality across conversion tracking, server-side conversion APIs, tag and event implementations, mobile measurement, attribution, deep linking, audience flows, and platform integrations. Troubleshoot discrepancies across ad platforms, measurement partners, and first-party systems, partnering with Engineering, Data and Analytics, and channel teams when issues cross into their domains.\u003C/li>\n\u003Cli>Bring particular depth to mobile and app measurement, including mobile measurement partners, post-ATT iOS measurement, aggregated postbacks, self-attributing networks, deep linking, deferred deep linking, SDK behavior, and app-campaign integrations.\u003C/li>\n\u003Cli>Run vendor evaluations and RFPs end to end: define selection criteria, assess technical and measurement capabilities, coordinate security and privacy review, evaluate integration and migration effort, support contracting and renewal decisions, and hold vendors accountable to what they committed to deliver.\u003C/li>\n\u003Cli>Evaluate and operationalize AI-enabled marketing capabilities, including creative tagging, performance prediction, campaign optimization recommendations, bidding and optimization signals, and workflow automation. Lead pilots with clear hypotheses, measurable success criteria, appropriate controls, and explicit kill criteria. Build practical skills, automations, or lightweight workflows yourself when that is the fastest and safest way to improve how marketing teams work.\u003C/li>\n\u003Cli>Define metrics and standards that show whether the paid media MarTech layer is working, including measurement reliability, signal quality, integration health, time to launch, adoption, vendor performance, and spend efficiency. Act as a trusted technical partner across Growth Marketing, Media and Acquisition, Product, Engineering, Data and Analytics, Legal, Risk, and external partners.\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>To thrive in this role, you have\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>[7+] years in paid media technology, marketing technology, growth or marketing operations, ad tech, marketing engineering, or a related technical role — with ownership of platform integrations, not only usage of them.\u003C/li>\n\u003Cli>Deep hands-on experience across paid media MarTech, with meaningful depth in at least two areas such as paid search, paid social, programmatic or omnichannel DSPs, mobile and app measurement, affiliate technology, media analytics, attribution, or bid management.\u003C/li>\n\u003Cli>Direct experience implementing or specifying conversion tracking, server-side conversion APIs, tags and events, audience activation, and integrations that move paid media signals between platforms and internal systems. You understand the handoffs to Data and Analytics without owning warehouse architecture or analytical models.\u003C/li>\n\u003Cli>Strong mobile and app measurement experience, including practical knowledge of mobile measurement partners, post-ATT iOS measurement, aggregated postbacks, deep linking or deferred deep linking, self-attributing networks, SDKs, and app-campaign integrations. This is an important area of depth for the role.\u003C/li>\n\u003Cli>Technical fluency with APIs, SDKs, data schemas, event taxonomies, identity and audience syncs, consent constraints, match rates, and the difference between a platform limitation, an implementation problem, and a data-quality issue.\u003C/li>\n\u003Cli>A track record writing technical requirements and integration specifications that engineers and vendors can act on, including edge cases, monitoring needs, validation plans, and clear ownership boundaries.\u003C/li>\n\u003Cli>Experience running vendor evaluations or RFPs end to end, including capability assessment, technical fit, security and privacy review, integration and migration effort, contract leverage, renewal decisions, and ongoing performance management.\u003C/li>\n\u003Cli>Demonstrated ability to troubleshoot measurement and integration issues directly, hold a root-cause conversation with a vendor's solutions engineer, and communicate a clear interim assessment while the investigation is still underway.\u003C/li>\n\u003Cli>Excellent communication and cross-functional influence skills. You can be credible with channel marketers, vendors, engineers, Product, Data and Analytics, Legal, and Risk — without relying on positional authority.\u003C/li>\n\u003Cli>Practical experience evaluating AI or machine-learning marketing capabilities, with a healthy skepticism of vendor-reported lift and the ability to design pilots that produce a decision rather than just a demo.\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>Nice-to-have\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Experience in fintech, financial services, or another regulated environment preferred, including comfort with consent, privacy, signal sharing, data matching, and compliance constraints.\u003C/li>\n\u003Cli>Experience with incrementality and geo testing, media mix modeling, multi-touch attribution, survey-based attribution, clean rooms, creative measurement, dynamic creative optimization, or offline and upper-funnel channel measurement.\u003C/li>\n\u003Cli>Experience evaluating AI-enabled creative, campaign optimization, bidding, audience, or marketing operations tools and deciding which pilots to scale, pause, or stop.\u003C/li>\n\u003Cli>Experience building monitoring, QA, or alerting that catches broken tags, missing postbacks, audience sync failures, data-quality issues, or channel measurement drift before they become business problems.\u003C/li>\n\u003Cli>Broader MarTech experience beyond paid media preferred, including CDP and reverse ETL, identity resolution, lifecycle or CRM platforms, web and CMS, experimentation, event taxonomy and instrumentation, personalization platforms, content or asset systems, or marketing data governance.\u003C/li>\n\u003C/ul>\n\u003Cp>#LI-Onsite #LI-AM1\u003C/p>\u003Ch2>\u003Cstrong>A little about us\u003C/strong>\u003C/h2>\n\u003Cp>At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.\u003C/p>\n\u003Cp>We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.\u003C/p>\n\u003Cp>We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. \u003C/p>\n\u003Cp>We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.\u003C/p>\n\u003Cp>Because if we don't—who will?\u003C/p>\n\u003Cp>*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.\u003C/p>\n\u003Ch2>\u003Cstrong>What we offer for our full-time, regular employees\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.\u003C/li>\n\u003Cli>💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.\u003C/li>\n\u003Cli>✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.\u003C/li>\n\u003Cli>🏝 Generous vacation policy and company-wide paid days off\u003C/li>\n\u003Cli>🫂 1% of your time off to support local community organizations of your choice\u003C/li>\n\u003Cli>👟 Annual wellness stipend to use towards eligible wellness related expenses\u003C/li>\n\u003Cli>👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents\u003C/li>\n\u003Cli>👪 Access to family planning reimbursement\u003C/li>\n\u003Cli>💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress\u003C/li>\n\u003C/ul>\n\u003Cp>We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.\u003C/p>\n\u003Cp>Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: \u003Cspan>accommodations@chime.com\u003C/span>.\u003C/p>\n\u003Cp>To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. \u003C/p>","About the Role Chime has centralized MarTech as the shared technology foundation for all of Growth and Marketing. Web platform, communications and lifecycle platforms, ad tech, content and asset systems, experimentation, and AI marketing tooling now sit under one team — with a mandate to turn a stack of point solutions into a single growth engine. The team connects paid media channel managers, vendors, Marketing Engineering, Product, Data and Analytics, and the broader marketing organization — turning marketing requirements into reliable platforms, integrations, measurement, and data flows. We're hiring a Senior Paid Media MarTech Manager to make that foundation work especially well across the paid media portfolio. You will bring hands-on depth in paid media technology, measurement, attribution, mobile and app marketing, audience activation, and API/SDK integrations — while also helping shape the broader cross-channel MarTech platform strategy. This is a senior individual contributor role with meaningful technical depth and broad cross-functional reach. You will be the person who can understand what channel teams need, translate it into clear technical requirements, work directly with vendors and engineers, troubleshoot when measurement or integrations break, and make sound decisions about what we should buy, build, integrate, consolidate, or retire. The work sits squarely between marketing and engineering: you are the person who can hold a credible conversation in both rooms and translate faithfully in each direction. The base salary offered for this role and level of experience will begin at $153,000 and up to $200,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect to Identify capability gaps, technical risks, and opportunities across paid media channels that support long-term channel goals — then help prioritize, shape, and execute the roadmap. Translate channel and business objectives into technical requirements, integration plans, validation criteria, and clear ownership boundaries. Coordinate onboarding and integration of paid media platforms, measurement partners, data providers, and activation destinations from requirements through launch and ongoing improvement. Own the MarTech side of measurement and signal quality across conversion tracking, server-side conversion APIs, tag and event implementations, mobile measurement, attribution, deep linking, audience flows, and platform integrations. Troubleshoot discrepancies across ad platforms, measurement partners, and first-party systems, partnering with Engineering, Data and Analytics, and channel teams when issues cross into their domains. Bring particular depth to mobile and app measurement, including mobile measurement partners, post-ATT iOS measurement, aggregated postbacks, self-attributing networks, deep linking, deferred deep linking, SDK behavior, and app-campaign integrations. Run vendor evaluations and RFPs end to end: define selection criteria, assess technical and measurement capabilities, coordinate security and privacy review, evaluate integration and migration effort, support contracting and renewal decisions, and hold vendors accountable to what they committed to deliver. Evaluate and operationalize AI-enabled marketing capabilities, including creative tagging, performance prediction, campaign optimization recommendations, bidding and optimization signals, and workflow automation. Lead pilots with clear hypotheses, measurable success criteria, appropriate controls, and explicit kill criteria. Build practical skills, automations, or lightweight workflows yourself when that is the fastest and safest way to improve how marketing teams work. Define metrics and standards that show whether the paid media MarTech layer is working, including measurement reliability, signal quality, integration health, time to launch, adoption, vendor performance, and spend efficiency. Act as a trusted technical partner across Growth Marketing, Media and Acquisition, Product, Engineering, Data and Analytics, Legal, Risk, and external partners. To thrive in this role, you have [7+] years in paid media technology, marketing technology, growth or marketing operations, ad tech, marketing engineering, or a related technical role — with ownership of platform integrations, not only usage of them. Deep hands-on experience across paid media MarTech, with meaningful depth in at least two areas such as paid search, paid social, programmatic or omnichannel DSPs, mobile and app measurement, affiliate technology, media analytics, attribution, or bid management. Direct experience implementing or specifying conversion tracking, server-side conversion APIs, tags and events, audience activation, and integrations that move paid media signals between platforms and internal systems. You understand the handoffs to Data and Analytics without owning warehouse architecture or analytical models. Strong mobile and app measurement experience, including practical knowledge of mobile measurement partners, post-ATT iOS measurement, aggregated postbacks, deep linking or deferred deep linking, self-attributing networks, SDKs, and app-campaign integrations. This is an important area of depth for the role. Technical fluency with APIs, SDKs, data schemas, event taxonomies, identity and audience syncs, consent constraints, match rates, and the difference between a platform limitation, an implementation problem, and a data-quality issue. A track record writing technical requirements and integration specifications that engineers and vendors can act on, including edge cases, monitoring needs, validation plans, and clear ownership boundaries. Experience running vendor evaluations or RFPs end to end, including capability assessment, technical fit, security and privacy review, integration and migration effort, contract leverage, renewal decisions, and ongoing performance management. Demonstrated ability to troubleshoot measurement and integration issues directly, hold a root-cause conversation with a vendor's solutions engineer, and communicate a clear interim assessment while the investigation is still underway. Excellent communication and cross-functional influence skills. You can be credible with channel marketers, vendors, engineers, Product, Data and Analytics, Legal, and Risk — without relying on positional authority. Practical experience evaluating AI or machine-learning marketing capabilities, with a healthy skepticism of vendor-reported lift and the ability to design pilots that produce a decision rather than just a demo. Nice-to-have Experience in fintech, financial services, or another regulated environment preferred, including comfort with consent, privacy, signal sharing, data matching, and compliance constraints. Experience with incrementality and geo testing, media mix modeling, multi-touch attribution, survey-based attribution, clean rooms, creative measurement, dynamic creative optimization, or offline and upper-funnel channel measurement. Experience evaluating AI-enabled creative, campaign optimization, bidding, audience, or marketing operations tools and deciding which pilots to scale, pause, or stop. Experience building monitoring, QA, or alerting that catches broken tags, missing postbacks, audience sync failures, data-quality issues, or channel measurement drift before they become business problems. Broader MarTech experience beyond paid media preferred, including CDP and reverse ETL, identity resolution, lifecycle or CRM platforms, web and CMS, experimentation, event taxonomy and instrumentation, personalization platforms, content or asset systems, or marketing data governance. #LI-Onsite #LI-AM1 A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. What we offer for our full-time, regular employees 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates. 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees. ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life. 🏝 Generous vacation policy and company-wide paid days off 🫂 1% of your time off to support local community organizations of your choice 👟 Annual wellness stipend to use towards eligible wellness related expenses 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents 👪 Access to family planning reimbursement 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com . To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.",1789524422000,"2026-09-15T13:35:47-04:00",{"jsonldValid":13,"jsonld":26},1789910259830]