[{"data":1,"prerenderedAt":112},["ShallowReactive",2],{"$f9qRY43zH4nPP_BnQhOy17SO2A7IKCuDTwKAG0Q8Aa8s":3,"$fJpaVnC6DHU1iZhRt_y0D4jYYljPr__pJZjpLAPiJpzI":28},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":16,"department":18,"content_html":19,"content_text":20,"years":21,"createdAt":22,"updatedAtISO":23,"postedAtISO":24,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":26},"093cd975e162b2b9a435f0ee8691d10ecae69ae10778bfa4241d6dc5501266cd","7723f80878ea509e7c4898aded99dd60abdd524a9b5b7c1f45f704ecedd8febf","senior-demand-generation-manager-at-versaterm-0fe5cf5664","Senior Demand Generation Manager","Versaterm","https://cdn.jobboardwise.com/logo/versaterm.com","#ResponsibleInnovation","Software Development","Mesa","United States",false,[17],"Contract","Other","\u003Cp>\u003Cstrong>The Company \u003C/strong>\u003C/p>\n\u003Cp>\u003Cspan>\u003Cspan>Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem — dispatch, law enforcement, forensics, courts, and beyond\u003C/span>\u003Cspan>. \u003C/span>\u003Cspan> \u003C/span>\u003Cspan>We've\u003C/span>\u003Cspan> grown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give public safety agencies the tools and insights to make better decisions in high-stakes \u003C/span>\u003Cspan>moments.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>When a 911 call is answered, a detective investigates a case, or a forensic lab processes evidence, there's a good chance our software is working behind the scenes. That's been true for over four decades.\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan>\u003Cspan>AI is central to where \u003C/span>\u003Cspan>we're\u003C/span>\u003Cspan> going. Not as a feature but as core infrastructure. \u003C/span>\u003Cspan>We're\u003C/span>\u003Cspan> embedding intelligence directly into the workflows our customers rely on every day, and \u003C/span>\u003Cspan>we're\u003C/span>\u003Cspan> doing it alongside them. Our customers tell us what the mission demands. We build what answers it.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan>\u003Cspan>This work attracts a specific kind of person — someone who wants to be pushed by great people, build things that outlast a sprint cycle, and go home knowing the work connected back to something real.\u003C/span>\u003C/span>\u003C/p>\n\u003Cp>\u003Cstrong>The Role\u003C/strong>\u003C/p>\n\u003Cp>The Senior Demand Generation Manager is responsible for driving sustainable long-term pipeline growth and market engagement across Versaterm’s portfolio of public safety solutions. This role leads high-complexity, cross-departmental initiatives through expertise and influence, and brings deep functional and technical mastery of demand generation. The Senior Demand Generation Manager frequently represents the marketing function in cross-departmental and external engagements, contributes directly to decisions that shape the direction of the area, mentors others, and actively champions Versaterm’s values across the teams and work they influence.\u003C/p>\n\u003Cp>\u003Cstrong>What You Do\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Designs and plans targeted go-to-market programs to build brand awareness and generate and nurture leads through the sales and marketing funnel.\u003C/li>\n\u003Cli>Owns the strategy and execution of demand generation programs that drive qualified pipeline and revenue growth.\u003C/li>\n\u003Cli>Defines and develops new demand generation approaches, frameworks, and best practices that raise the standard across the function.\u003C/li>\n\u003Cli>Leverages digital platforms to automate marketing activities, including webinars, and determines the most effective points of interaction (POI) for marketing campaigns.\u003C/li>\n\u003Cli>Utilizes Customer Relationship Management (CRM) systems, customer information, and marketing automation platforms like Marketo and SFDC to create and deploy effective marketing campaigns.\u003C/li>\n\u003Cli>Partners with Sales, Product, and Customer Success to guide messaging, positioning, and content strategy, ensuring go-to-market alignment, optimizing campaign performance, and supporting product launches and market expansion.\u003C/li>\n\u003Cli>Drives the creative development of content and communications that support demand generation campaigns and customer engagement, and optimizes ROI by establishing KPIs and reporting frameworks to measure campaign effectiveness and inform decisions.\u003C/li>\n\u003Cli>Leads high-complexity, cross-departmental initiatives, ensuring alignment and execution against company goals and growth objectives.\u003C/li>\n\u003Cli>Manages demand generation program spend, recommending investments that maximize ROI and scalability.\u003C/li>\n\u003Cli>Creates a rolling calendar of campaigns that align to Sales leadership and Product pipeline goals.\u003C/li>\n\u003Cli>Delivers a consistent experience for the Sales team with campaigns that are fully developed with content, lists, decks, and enablement to execute to plan.\u003C/li>\n\u003Cli>Represents the demand generation function in cross-departmental and external engagements and contributes directly to decisions that shape the direction of the area.\u003C/li>\n\u003Cli>Mentors colleagues across Marketing and partner teams, driving a culture of learning and continuous improvement.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What You Bring\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor’s degree in Marketing, Business, or related field; MBA or advanced degree preferred.\u003C/li>\n\u003Cli>10+ years of experience in B2B marketing, with deep, recognized expertise and authority in demand generation.\u003C/li>\n\u003Cli>Proven success building and scaling demand generation programs in a high-growth SaaS environment.\u003C/li>\n\u003Cli>Strong understanding of public safety or mission-driven technology markets is a plus.\u003C/li>\n\u003Cli>Demonstrated ability to lead cross-functional initiatives and influence at all levels of the organization without direct authority.\u003C/li>\n\u003Cli>Deep mastery of marketing automation, CRM, and analytics platforms (e.g., Marketo, SFDC), with experience establishing KPIs and reporting frameworks.\u003C/li>\n\u003Cli>Exceptional communication, analytical, and mentoring skills, with a record of raising the standard for the function.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Note: \u003C/strong>Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center. \u003C/p>\n\u003Cp>Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. \u003C/p>\u003Cp>AI is central to how Versaterm builds and delivers solutions for our customers. Within Talent Acquisition, we use AI-enabled tools to support certain aspects of the recruitment process, helping our team work more efficiently and spend more time connecting with great talent. AI supports our work, but all hiring and employment decisions are made by people.\u003C/p>\n\u003Cp>Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.\u003C/p>","The Company Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem — dispatch, law enforcement, forensics, courts, and beyond . We've grown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give public safety agencies the tools and insights to make better decisions in high-stakes moments. When a 911 call is answered, a detective investigates a case, or a forensic lab processes evidence, there's a good chance our software is working behind the scenes. That's been true for over four decades. AI is central to where we're going. Not as a feature but as core infrastructure. We're embedding intelligence directly into the workflows our customers rely on every day, and we're doing it alongside them. Our customers tell us what the mission demands. We build what answers it. This work attracts a specific kind of person — someone who wants to be pushed by great people, build things that outlast a sprint cycle, and go home knowing the work connected back to something real. The Role The Senior Demand Generation Manager is responsible for driving sustainable long-term pipeline growth and market engagement across Versaterm’s portfolio of public safety solutions. This role leads high-complexity, cross-departmental initiatives through expertise and influence, and brings deep functional and technical mastery of demand generation. The Senior Demand Generation Manager frequently represents the marketing function in cross-departmental and external engagements, contributes directly to decisions that shape the direction of the area, mentors others, and actively champions Versaterm’s values across the teams and work they influence. What You Do Designs and plans targeted go-to-market programs to build brand awareness and generate and nurture leads through the sales and marketing funnel. Owns the strategy and execution of demand generation programs that drive qualified pipeline and revenue growth. Defines and develops new demand generation approaches, frameworks, and best practices that raise the standard across the function. Leverages digital platforms to automate marketing activities, including webinars, and determines the most effective points of interaction (POI) for marketing campaigns. Utilizes Customer Relationship Management (CRM) systems, customer information, and marketing automation platforms like Marketo and SFDC to create and deploy effective marketing campaigns. Partners with Sales, Product, and Customer Success to guide messaging, positioning, and content strategy, ensuring go-to-market alignment, optimizing campaign performance, and supporting product launches and market expansion. Drives the creative development of content and communications that support demand generation campaigns and customer engagement, and optimizes ROI by establishing KPIs and reporting frameworks to measure campaign effectiveness and inform decisions. Leads high-complexity, cross-departmental initiatives, ensuring alignment and execution against company goals and growth objectives. Manages demand generation program spend, recommending investments that maximize ROI and scalability. Creates a rolling calendar of campaigns that align to Sales leadership and Product pipeline goals. Delivers a consistent experience for the Sales team with campaigns that are fully developed with content, lists, decks, and enablement to execute to plan. Represents the demand generation function in cross-departmental and external engagements and contributes directly to decisions that shape the direction of the area. Mentors colleagues across Marketing and partner teams, driving a culture of learning and continuous improvement. What You Bring Bachelor’s degree in Marketing, Business, or related field; MBA or advanced degree preferred. 10+ years of experience in B2B marketing, with deep, recognized expertise and authority in demand generation. Proven success building and scaling demand generation programs in a high-growth SaaS environment. Strong understanding of public safety or mission-driven technology markets is a plus. Demonstrated ability to lead cross-functional initiatives and influence at all levels of the organization without direct authority. Deep mastery of marketing automation, CRM, and analytics platforms (e.g., Marketo, SFDC), with experience establishing KPIs and reporting frameworks. Exceptional communication, analytical, and mentoring skills, with a record of raising the standard for the function. Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center. Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. AI is central to how Versaterm builds and delivers solutions for our customers. Within Talent Acquisition, we use AI-enabled tools to support certain aspects of the recruitment process, helping our team work more efficiently and spend more time connecting with great talent. AI supports our work, but all hiring and employment decisions are made by people. Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.",0,1792528714000,"2026-10-20 22:43:27","2026-10-20T13:32:45-04:00","USD",{"jsonldValid":15,"jsonld":27},"",{"jobs":29},[30,41,49,56,75,94],{"id":31,"applyToken":32,"slug":33,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":34,"country":35,"remote":15,"employmentType":36,"department":18,"content_html":37,"content_text":38,"years":21,"createdAt":22,"updatedAtISO":23,"postedAtISO":24,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":39,"schema":40},"6fd5654baff40d8495d78b76206225ab5bbcffed06510b982d388257c4042e3e","61084c15ce802c8d250d5a8804dbd060ea5d40b2662baf4bc5de6c7c6c82f000","senior-demand-generation-manager-at-versaterm-12c241cd6d","Ottawa","Canada",[17],"\u003Cp>\u003Cstrong>The Company \u003C/strong>\u003C/p>\n\u003Cp>\u003Cspan>\u003Cspan>Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem — dispatch, law enforcement, forensics, courts, and beyond\u003C/span>\u003Cspan>. \u003C/span>\u003Cspan> \u003C/span>\u003Cspan>We've\u003C/span>\u003Cspan> grown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give public safety agencies the tools and insights to make better decisions in high-stakes \u003C/span>\u003Cspan>moments.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\n\n\u003Cp>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>When a 911 call is answered, a detective investigates a case, or a forensic lab processes evidence, there's a good chance our software is working behind the scenes. That's been true for over four decades.\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan>\u003Cspan>AI is central to where \u003C/span>\u003Cspan>we're\u003C/span>\u003Cspan> going. Not as a feature but as core infrastructure. \u003C/span>\u003Cspan>We're\u003C/span>\u003Cspan> embedding intelligence directly into the workflows our customers rely on every day, and \u003C/span>\u003Cspan>we're\u003C/span>\u003Cspan> doing it alongside them. Our customers tell us what the mission demands. We build what answers it.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan>\u003Cspan>This work attracts a specific kind of person — someone who wants to be pushed by great people, build things that outlast a sprint cycle, and go home knowing the work connected back to something real.\u003C/span>\u003C/span>\u003C/p>\n\u003Cp>\u003Cstrong>The Role\u003C/strong>\u003C/p>\n\u003Cp>The Senior Demand Generation Manager is responsible for driving sustainable long-term pipeline growth and market engagement across Versaterm’s portfolio of public safety solutions. This role leads high-complexity, cross-departmental initiatives through expertise and influence, and brings deep functional and technical mastery of demand generation. The Senior Demand Generation Manager frequently represents the marketing function in cross-departmental and external engagements, contributes directly to decisions that shape the direction of the area, mentors others, and actively champions Versaterm’s values across the teams and work they influence.\u003C/p>\n\u003Cp>\u003Cstrong>What You Do\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Designs and plans targeted go-to-market programs to build brand awareness and generate and nurture leads through the sales and marketing funnel.\u003C/li>\n\u003Cli>Owns the strategy and execution of demand generation programs that drive qualified pipeline and revenue growth.\u003C/li>\n\u003Cli>Defines and develops new demand generation approaches, frameworks, and best practices that raise the standard across the function.\u003C/li>\n\u003Cli>Leverages digital platforms to automate marketing activities, including webinars, and determines the most effective points of interaction (POI) for marketing campaigns.\u003C/li>\n\u003Cli>Utilizes Customer Relationship Management (CRM) systems, customer information, and marketing automation platforms like Marketo and SFDC to create and deploy effective marketing campaigns.\u003C/li>\n\u003Cli>Partners with Sales, Product, and Customer Success to guide messaging, positioning, and content strategy, ensuring go-to-market alignment, optimizing campaign performance, and supporting product launches and market expansion.\u003C/li>\n\u003Cli>Drives the creative development of content and communications that support demand generation campaigns and customer engagement, and optimizes ROI by establishing KPIs and reporting frameworks to measure campaign effectiveness and inform decisions.\u003C/li>\n\u003Cli>Leads high-complexity, cross-departmental initiatives, ensuring alignment and execution against company goals and growth objectives.\u003C/li>\n\u003Cli>Manages demand generation program spend, recommending investments that maximize ROI and scalability.\u003C/li>\n\u003Cli>Creates a rolling calendar of campaigns that align to Sales leadership and Product pipeline goals.\u003C/li>\n\u003Cli>Delivers a consistent experience for the Sales team with campaigns that are fully developed with content, lists, decks, and enablement to execute to plan.\u003C/li>\n\u003Cli>Represents the demand generation function in cross-departmental and external engagements and contributes directly to decisions that shape the direction of the area.\u003C/li>\n\u003Cli>Mentors colleagues across Marketing and partner teams, driving a culture of learning and continuous improvement.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What You Bring\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor’s degree in Marketing, Business, or related field; MBA or advanced degree preferred.\u003C/li>\n\u003Cli>10+ years of experience in B2B marketing, with deep, recognized expertise and authority in demand generation.\u003C/li>\n\u003Cli>Proven success building and scaling demand generation programs in a high-growth SaaS environment.\u003C/li>\n\u003Cli>Strong understanding of public safety or mission-driven technology markets is a plus.\u003C/li>\n\u003Cli>Demonstrated ability to lead cross-functional initiatives and influence at all levels of the organization without direct authority.\u003C/li>\n\u003Cli>Deep mastery of marketing automation, CRM, and analytics platforms (e.g., Marketo, SFDC), with experience establishing KPIs and reporting frameworks.\u003C/li>\n\u003Cli>Exceptional communication, analytical, and mentoring skills, with a record of raising the standard for the function.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Note: \u003C/strong>This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada. Additionally, due to the nature of our work with public safety agencies, this position may require compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center. \u003C/p>\n\u003Cp>Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. \u003C/p>\u003Cp>AI is central to how Versaterm builds and delivers solutions for our customers. Within Talent Acquisition, we use AI-enabled tools to support certain aspects of the recruitment process, helping our team work more efficiently and spend more time connecting with great talent. AI supports our work, but all hiring and employment decisions are made by people.\u003C/p>\n\u003Cp>Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.\u003C/p>","The Company Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem — dispatch, law enforcement, forensics, courts, and beyond . We've grown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give public safety agencies the tools and insights to make better decisions in high-stakes moments. When a 911 call is answered, a detective investigates a case, or a forensic lab processes evidence, there's a good chance our software is working behind the scenes. That's been true for over four decades. AI is central to where we're going. Not as a feature but as core infrastructure. We're embedding intelligence directly into the workflows our customers rely on every day, and we're doing it alongside them. Our customers tell us what the mission demands. We build what answers it. This work attracts a specific kind of person — someone who wants to be pushed by great people, build things that outlast a sprint cycle, and go home knowing the work connected back to something real. The Role The Senior Demand Generation Manager is responsible for driving sustainable long-term pipeline growth and market engagement across Versaterm’s portfolio of public safety solutions. This role leads high-complexity, cross-departmental initiatives through expertise and influence, and brings deep functional and technical mastery of demand generation. The Senior Demand Generation Manager frequently represents the marketing function in cross-departmental and external engagements, contributes directly to decisions that shape the direction of the area, mentors others, and actively champions Versaterm’s values across the teams and work they influence. What You Do Designs and plans targeted go-to-market programs to build brand awareness and generate and nurture leads through the sales and marketing funnel. Owns the strategy and execution of demand generation programs that drive qualified pipeline and revenue growth. Defines and develops new demand generation approaches, frameworks, and best practices that raise the standard across the function. Leverages digital platforms to automate marketing activities, including webinars, and determines the most effective points of interaction (POI) for marketing campaigns. Utilizes Customer Relationship Management (CRM) systems, customer information, and marketing automation platforms like Marketo and SFDC to create and deploy effective marketing campaigns. Partners with Sales, Product, and Customer Success to guide messaging, positioning, and content strategy, ensuring go-to-market alignment, optimizing campaign performance, and supporting product launches and market expansion. Drives the creative development of content and communications that support demand generation campaigns and customer engagement, and optimizes ROI by establishing KPIs and reporting frameworks to measure campaign effectiveness and inform decisions. Leads high-complexity, cross-departmental initiatives, ensuring alignment and execution against company goals and growth objectives. Manages demand generation program spend, recommending investments that maximize ROI and scalability. Creates a rolling calendar of campaigns that align to Sales leadership and Product pipeline goals. Delivers a consistent experience for the Sales team with campaigns that are fully developed with content, lists, decks, and enablement to execute to plan. Represents the demand generation function in cross-departmental and external engagements and contributes directly to decisions that shape the direction of the area. Mentors colleagues across Marketing and partner teams, driving a culture of learning and continuous improvement. What You Bring Bachelor’s degree in Marketing, Business, or related field; MBA or advanced degree preferred. 10+ years of experience in B2B marketing, with deep, recognized expertise and authority in demand generation. Proven success building and scaling demand generation programs in a high-growth SaaS environment. Strong understanding of public safety or mission-driven technology markets is a plus. Demonstrated ability to lead cross-functional initiatives and influence at all levels of the organization without direct authority. Deep mastery of marketing automation, CRM, and analytics platforms (e.g., Marketo, SFDC), with experience establishing KPIs and reporting frameworks. Exceptional communication, analytical, and mentoring skills, with a record of raising the standard for the function. Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada. Additionally, due to the nature of our work with public safety agencies, this position may require compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center. Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. AI is central to how Versaterm builds and delivers solutions for our customers. Within Talent Acquisition, we use AI-enabled tools to support certain aspects of the recruitment process, helping our team work more efficiently and spend more time connecting with great talent. AI supports our work, but all hiring and employment decisions are made by people. Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.","CAD",{"jsonldValid":15,"jsonld":27},{"id":42,"applyToken":43,"slug":44,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":45,"country":35,"remote":46,"employmentType":47,"department":18,"content_html":37,"content_text":38,"years":21,"createdAt":22,"updatedAtISO":23,"postedAtISO":24,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":39,"schema":48},"6575471b45d8206ef56d0178c9a893a72b8549244833e96a4603dc821970b083","ab6b5daf011d355e3125c51c411386e5bd6f9beebd0cb051709697c7d741881b","senior-demand-generation-manager-at-versaterm-65a56049fa","Canada (Remote)",true,[17],{"jsonldValid":15,"jsonld":27},{"id":50,"applyToken":51,"slug":52,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":53,"country":14,"remote":46,"employmentType":54,"department":18,"content_html":19,"content_text":20,"years":21,"createdAt":22,"updatedAtISO":23,"postedAtISO":24,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":55},"c45ee1638040b5ebd6d029ff4abedc9324adefa09034a858ebb2178a30d48403","665a58917db073ac752e7cd87c6d76d4c20a7dc09a62b21177e840812a1e3802","senior-demand-generation-manager-at-versaterm-f86b6646c6","U.S. (Remote)",[17],{"jsonldValid":15,"jsonld":27},{"id":57,"applyToken":58,"slug":59,"title":60,"companyname":61,"companylogo":62,"companyTagline":63,"companyIndustry":12,"city":64,"country":65,"remote":46,"employmentType":66,"department":68,"content_html":69,"content_text":70,"years":21,"createdAt":71,"updatedAtISO":72,"postedAtISO":73,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":74},"c99bdb6501f4e52396f20444f0ab8a943fbbdccfdbc729a8326b5c0fb21e8957","03faedb85c9901fdb18e681697d78e5ff22b7a38f9a34e9974285708005093cf","sr-customer-success-manager-government-at-propelus-2a2da18724","Sr. Customer Success Manager - Government","Propelus","https://cdn.jobboardwise.com/logo/propelus.com","Powering Professionals","Remote - US","- Us",[67],"Full-time","Customer Success","\u003Cp>Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem.\u003C/p>\u003Cp>As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce.\u003C/p>\u003Cp>The \u003Cstrong>Senior Customer Success Manager (Government) \u003C/strong>is a strategic role designed for an expert navigator of the public sector where your work will make an a huge difference in nurses. You will act as the primary, strategic partner for our most complex clients, including \u003Cu>government regulatory boards\u003C/u>, \u003Cu>regulators, departments of health\u003C/u>, \u003Cu>state agencies, and associations\u003C/u>. This will require creating the tactics and adapting your approach to match the needs and goals of your stakeholders. \u003C/p>\u003Cp>Success is defined by how effectively our technology supports the mission-critical mandates of public safety and professional integrity. You will take\u003Cu> end-to-end ownership of the customer lifecycle\u003C/u>, align our platform with agency missions, drive measurable compliance outcomes, and ensure sustained value realization across your portfolio..\u003C/p>\u003Cp>\u003Cstrong>What You’ll Do\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Strategic Relationship Management:\u003C/strong> Serve as the primary owner for a portfolio of government regulatory boards and state agencies\u003Cu>, building trusted relationships with Executive Directors and state officials \u003C/u>to ensure long-term stability.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Mission-Aligned Strategy:\u003C/strong> Develop the plans that align our technology with the specific agency mandates, Department of Health regulations, and public-sector risk management priorities.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Regulatory Enablement:\u003C/strong> Lead customized training programs that empower staff within regulators and associations to fully utilize the platform for audit readiness and governance excellence.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Health & Usage Monitoring:\u003C/strong> Take \u003Cu>end-to-end ownership of monitoring engagement \u003C/u>metrics, translating data into \"State of the Agency\" insights that demonstrate sustained value and support long-term retention, and identify any potential problems that our solutions will help avoid. \u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Complex Issue Triage:\u003C/strong> Act as \u003Cu>the lead problem-solver \u003C/u>for \u003Cu>complex account hurdles\u003C/u>, collaborating with internal product and government affairs teams, navigating the unique requirements of the ever changing government landscape.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Business Reviews:\u003C/strong> Conduct high-level strategic reviews to assess progress, identifying opportunities to deepen the partnership and improve compliance outcomes for regulators and boards.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>We'd Love It If You Had: \u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>SaaS Government Expertise:\u003C/strong> 5+ years of B2B SaaS Customer Success or Account Management experience \u003C/p>\u003C/li>\u003Cli>\u003Cp>Direct experience with healthcare compliance, state departments of health, or professional licensing is strongly preferred\u003C/p>\u003C/li>\u003Cli>\u003Cp>A self-sufficient professional who thrives in a remote environment\u003C/p>\u003C/li>\u003Cli>\u003Cp>Exceptional ability to communicate with non-technical government leaders. \u003C/p>\u003C/li>\u003Cli>\u003Cp>A problem-solver who can i\u003Cu>dentify a potential churn risk a year in advance\u003C/u> and\u003Cu> build the strategic rapport\u003C/u> necessary to save the relationship.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>It Would Be Great If You Had: \u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Experience mentioning team members and external stakeholders \u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with Gainsight and HubSpot and Omni\u003C/p>\u003C/li>\u003Cli>\u003Cp>Comfortably with change and ability to navigate from one priority to the next seamlessly, without finalized playbooks to help direct your approach\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cem>If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in healthcare and are focused on hiring individuals with unique backgrounds, perspectives, and experiences to support us in doing good, what’s human, and making a difference.\u003C/em>\u003C/p>\u003Ch2>\u003Cstrong>Benefits and Perks for Propelus Employees \u003C/strong>\u003C/h2>\u003Cp>\u003Cstrong>US Employees:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Health Insurance: \u003C/strong>We cover up to \u003Cstrong>100% of the premium\u003C/strong> for employee medical insurance. Plans for spouses and children are made affordable through Propelus’ generous contribution\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Generous PTO:\u003C/strong>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>401K\u003C/strong> with company matching, as well as financial planning education and resources.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Lifestyle Spending Account (LSA):\u003C/strong> We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door. Think of it as a bonus for the expenses and experiences you value most.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Employee Assistance Programs: \u003C/strong>provides \u003Cstrong>24/7/365 support\u003C/strong> by phone and online — family clinical counseling, legal & financial services, plus child and elder care referrals.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Carrot Fertility & Hormonal Support: \u003C/strong>Inclusive hormonal health, fertility, and family-building benefits with \u003Cstrong>funds toward eligible care\u003C/strong>.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Beyond Med: \u003C/strong>A licensed \u003Cstrong>discount plan organization (DPO)\u003C/strong> giving you access to elective care like acupuncture, dermatology, fertility, GLP-1, and more — at discounted rates.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Spot Pet Insurance: \u003C/strong>A financial safety net for your furry family. Get reimbursed for emergencies, lab fees, behavior, x-rays, surgeries, cancer, and more.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>LATAM (Costa Rica and Colombia) Employees:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Your health is our top priority! We cover 100% of employee health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Propelus Flex Club\u003C/strong>: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team. (Details are country specific)\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Generous PTO: \u003C/strong>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Benefits and Perks for ALL Propelus employees include but are not limited to:\u003C/strong>\u003C/p>\u003Cp>A remote first company, global and distributed, with two office locations for those nearby who want a change of scenery.\u003C/p>\u003Cul>\u003Cli>\u003Cp>Employees celebrating their 10 and 20 year work anniversary are eligible to take a trip sponsored by Propelus within one year of their 10th and 20th anniversary date.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Professional development allowance to help you grow in the ways that mean the most to you.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Check us out for yourself at our careers page or our Propelus culture Instagram accounts.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Typical Interview Process:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Interview #1: Brief intro screen with our People Ops team\u003C/p>\u003C/li>\u003Cli>\u003Cp>Interview #2: Introduction with the Hiring Manager\u003C/p>\u003C/li>\u003Cli>\u003Cp>Interview #3: Team Panel\u003C/p>\u003C/li>\u003Cli>\u003Cp>Interview #4: Alignment interview with Senior Leadership\u003C/p>\u003C/li>\u003C/ul>\u003Cp>If you don’t move forward to the next round, we’ll make sure you know as soon as possible.\u003C/p>\u003Cp>\u003Cu>Tips for applicants: \u003C/u>Focus on your application. At Propelus, everyone has an equal opportunity based on their merit. Reaching out to the team or providing referrals will not change your chances.\u003C/p>\u003Cp>We work remotely and communicate asynchronously, so writing is a key skill at Propelus. Please answer the application questions with your own thoughtful responses. Replies like \"See resume\" or N/A won't lead to an interview. Have some fun with it, we actually read these!\u003C/p>\u003Cp>\u003Cem>We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.\u003C/em>\u003C/p>\u003Cp>\u003Cem>Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees.\u003C/em>\u003C/p>","Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem. As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce. The Senior Customer Success Manager (Government) is a strategic role designed for an expert navigator of the public sector where your work will make an a huge difference in nurses. You will act as the primary, strategic partner for our most complex clients, including government regulatory boards , regulators, departments of health , state agencies, and associations . This will require creating the tactics and adapting your approach to match the needs and goals of your stakeholders. Success is defined by how effectively our technology supports the mission-critical mandates of public safety and professional integrity. You will take end-to-end ownership of the customer lifecycle , align our platform with agency missions, drive measurable compliance outcomes, and ensure sustained value realization across your portfolio.. What You’ll Do Strategic Relationship Management: Serve as the primary owner for a portfolio of government regulatory boards and state agencies , building trusted relationships with Executive Directors and state officials to ensure long-term stability. Mission-Aligned Strategy: Develop the plans that align our technology with the specific agency mandates, Department of Health regulations, and public-sector risk management priorities. Regulatory Enablement: Lead customized training programs that empower staff within regulators and associations to fully utilize the platform for audit readiness and governance excellence. Health & Usage Monitoring: Take end-to-end ownership of monitoring engagement metrics, translating data into \"State of the Agency\" insights that demonstrate sustained value and support long-term retention, and identify any potential problems that our solutions will help avoid. Complex Issue Triage: Act as the lead problem-solver for complex account hurdles , collaborating with internal product and government affairs teams, navigating the unique requirements of the ever changing government landscape. Business Reviews: Conduct high-level strategic reviews to assess progress, identifying opportunities to deepen the partnership and improve compliance outcomes for regulators and boards. We'd Love It If You Had: SaaS Government Expertise: 5+ years of B2B SaaS Customer Success or Account Management experience Direct experience with healthcare compliance, state departments of health, or professional licensing is strongly preferred A self-sufficient professional who thrives in a remote environment Exceptional ability to communicate with non-technical government leaders. A problem-solver who can i dentify a potential churn risk a year in advance and build the strategic rapport necessary to save the relationship. It Would Be Great If You Had: Experience mentioning team members and external stakeholders Familiarity with Gainsight and HubSpot and Omni Comfortably with change and ability to navigate from one priority to the next seamlessly, without finalized playbooks to help direct your approach If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in healthcare and are focused on hiring individuals with unique backgrounds, perspectives, and experiences to support us in doing good, what’s human, and making a difference. Benefits and Perks for Propelus Employees US Employees: Health Insurance: We cover up to 100% of the premium for employee medical insurance. Plans for spouses and children are made affordable through Propelus’ generous contribution Generous PTO: 401K with company matching, as well as financial planning education and resources. Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door. Think of it as a bonus for the expenses and experiences you value most. Employee Assistance Programs: provides 24/7/365 support by phone and online — family clinical counseling, legal & financial services, plus child and elder care referrals. Carrot Fertility & Hormonal Support: Inclusive hormonal health, fertility, and family-building benefits with funds toward eligible care . Beyond Med: A licensed discount plan organization (DPO) giving you access to elective care like acupuncture, dermatology, fertility, GLP-1, and more — at discounted rates. Spot Pet Insurance: A financial safety net for your furry family. Get reimbursed for emergencies, lab fees, behavior, x-rays, surgeries, cancer, and more. LATAM (Costa Rica and Colombia) Employees: Your health is our top priority! We cover 100% of employee health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are. Propelus Flex Club : Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team. (Details are country specific) Generous PTO: Benefits and Perks for ALL Propelus employees include but are not limited to: A remote first company, global and distributed, with two office locations for those nearby who want a change of scenery. Employees celebrating their 10 and 20 year work anniversary are eligible to take a trip sponsored by Propelus within one year of their 10th and 20th anniversary date. Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers. Professional development allowance to help you grow in the ways that mean the most to you. Check us out for yourself at our careers page or our Propelus culture Instagram accounts. Typical Interview Process: Interview #1: Brief intro screen with our People Ops team Interview #2: Introduction with the Hiring Manager Interview #3: Team Panel Interview #4: Alignment interview with Senior Leadership If you don’t move forward to the next round, we’ll make sure you know as soon as possible. Tips for applicants: Focus on your application. At Propelus, everyone has an equal opportunity based on their merit. Reaching out to the team or providing referrals will not change your chances. We work remotely and communicate asynchronously, so writing is a key skill at Propelus. Please answer the application questions with your own thoughtful responses. Replies like \"See resume\" or N/A won't lead to an interview. Have some fun with it, we actually read these! We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply. Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees.",1792552773000,"2026-10-21 05:21:56","2026-10-20T22:15:03.484+00:00",{"jsonldValid":15,"jsonld":27},{"id":76,"applyToken":77,"slug":78,"title":79,"companyname":80,"companylogo":81,"companyTagline":82,"companyIndustry":83,"city":84,"country":85,"remote":46,"employmentType":86,"department":18,"content_html":87,"content_text":88,"years":21,"createdAt":89,"updatedAtISO":90,"postedAtISO":91,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":92,"schema":93},"d38923885b426b729c31798ac30040a2e4822403550ec0bc48cab6878e2de058","374260fdc37f283544a6a908a6cd39a2a3a7bb664fff6e94c748a57d87f5d3fc","customer-care-agent-at-doola-23d49618ff","Customer Care Agent","doola","https://cdn.jobboardwise.com/logo/doola.com","The ultimate One-Stop-Shop™️ to help US and Non-US Founders to turn an idea into their dream US Business 🚀","Technology, Information and Internet","Remote in Chile","Chile",[67],"\u003Cp>\u003Cstrong>About doola\u003C/strong>\u003C/p>\n\u003Cp>doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures.\u003C/p>\n\n\u003Cp>\u003Cstrong>About the Role\u003C/strong>\u003C/p>\n\u003Cp>We're looking for a proactive and reliable \u003Cstrong>Customer Care Agent\u003C/strong> to join our growing team. In this role, you'll be the front line of communication with our customers, delivering fast, helpful, and empathetic support. The ideal candidate has experience working in a customer support role, thrives in a fast-paced environment, and is comfortable navigating ambiguity while staying focused on delivering results.\u003C/p>\u003Cbr>\u003Ch2>Key responsibilities\u003C/h2>\u003Cli>Provide real-time support to customers via email and phone\u003C/li>\n\u003Cli>Manage and resolve customer inquiries in a timely, friendly, and professional manner\u003C/li>\n\u003Cli>Maintain accurate records of customer interactions and follow-ups\u003C/li>\n\u003Cli>Escalate complex issues appropriately while keeping the customer informed\u003C/li>\n\u003Cli>Meet response time, resolution, and customer satisfaction KPIs\u003C/li>\n\u003Cli>Take initiative to improve internal processes and customer experiences\u003C/li>\n\u003Cli>Stay up-to-date on product updates, policies, and procedures\u003C/li>\u003Cbr>\u003Ch2>Skills and qualifications\u003C/h2>\u003Cli>2+ year of experience in a customer service role (chat or phone support preferred)\u003C/li>\n\u003Cli>Strong written and verbal communication skills\u003C/li>\n\u003Cli>Ability to stay organized and meet deadlines in a dynamic, often ambiguous environment\u003C/li>\n\u003Cli>Comfortable handling multiple conversations or tasks simultaneously\u003C/li>\n\u003Cli>Excellent problem-solving skills and attention to detail\u003C/li>\n\u003Cli>Self-starter with a strong sense of ownership and follow-through\u003C/li>\u003Cbr>\u003Ch2>Bonus qualifications\u003C/h2>\u003Cli>Experience working with HubSpot, Intercom, or other help desk software\u003C/li>\n\u003Cli>Startup or high-growth environment experience\u003C/li>\u003Cbr>\u003Cp>\u003Cstrong>Why join us\u003C/strong>\u003C/p>\n\u003Cp>• Opportunity to work with a dynamic and innovative company at the forefront of the industry.\u003C/p>\n\u003Cp>• Collaborative and supportive team environment with opportunities for growth and development.\u003C/p>\n\u003Cp>• Competitive compensation package with insane opportunity for growth.\u003C/p>\n\n\n\u003Cp>\u003Cstrong>Our values and non-values\u003C/strong>\u003C/p>\n\n\u003Cp>• Establishing team values is critical. We believe it’s equally essential to identify team non-values. We’re stronger in driving our mission home with both values and non-values taken into account. Note: Our goal in sharing these up front and transparently is to be as straightforward with people as possible. Our goal is not to be combative in our language; it’s to be straightforward.\u003C/p>\n\u003Cp>• Action Item: If you read these values and non-values and get more \u003Cem>fired up\u003C/em> about working at doola, lets talk: https://www.doola.com/careers/\u003C/p>\n\n\u003Cp>If you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you. Join us at doola and be part of a team dedicated to simplifying the path to business success.\u003C/p>\n\n\u003Cp>doola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>","About doola doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures. About the Role We're looking for a proactive and reliable Customer Care Agent to join our growing team. In this role, you'll be the front line of communication with our customers, delivering fast, helpful, and empathetic support. The ideal candidate has experience working in a customer support role, thrives in a fast-paced environment, and is comfortable navigating ambiguity while staying focused on delivering results. Key responsibilities Provide real-time support to customers via email and phone Manage and resolve customer inquiries in a timely, friendly, and professional manner Maintain accurate records of customer interactions and follow-ups Escalate complex issues appropriately while keeping the customer informed Meet response time, resolution, and customer satisfaction KPIs Take initiative to improve internal processes and customer experiences Stay up-to-date on product updates, policies, and procedures Skills and qualifications 2+ year of experience in a customer service role (chat or phone support preferred) Strong written and verbal communication skills Ability to stay organized and meet deadlines in a dynamic, often ambiguous environment Comfortable handling multiple conversations or tasks simultaneously Excellent problem-solving skills and attention to detail Self-starter with a strong sense of ownership and follow-through Bonus qualifications Experience working with HubSpot, Intercom, or other help desk software Startup or high-growth environment experience Why join us • Opportunity to work with a dynamic and innovative company at the forefront of the industry. • Collaborative and supportive team environment with opportunities for growth and development. • Competitive compensation package with insane opportunity for growth. Our values and non-values • Establishing team values is critical. We believe it’s equally essential to identify team non-values. We’re stronger in driving our mission home with both values and non-values taken into account. Note: Our goal in sharing these up front and transparently is to be as straightforward with people as possible. Our goal is not to be combative in our language; it’s to be straightforward. • Action Item: If you read these values and non-values and get more fired up about working at doola, lets talk: https://www.doola.com/careers/ If you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you. Join us at doola and be part of a team dedicated to simplifying the path to business success. doola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.",1792552772000,"2026-10-21 05:21:57","2026-10-20T12:40:25.491Z","CLP",{"jsonldValid":15,"jsonld":27},{"id":95,"applyToken":96,"slug":97,"title":98,"companyname":99,"companylogo":100,"companyTagline":101,"companyIndustry":102,"city":103,"country":14,"remote":15,"employmentType":104,"department":105,"content_html":106,"content_text":107,"years":21,"createdAt":108,"updatedAtISO":109,"postedAtISO":110,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":111},"646e2e5fa8a71043f67be96034d9d0b64e50848a4f403530ebd57bc19822e0c7","1d62bb5382ee4138af45f260a0c06ffd0cbe7f84b112fbd9ef76194d7a64d62a","senior-director-marketing-technology-and-engineering-martech-at-fannie-mae-fef783245e","Senior Director, Marketing Technology & Engineering (MarTech)","Fannie Mae","https://cdn.jobboardwise.com/logo/fanniemae.com","We create opportunities for people to buy, refinance, or rent a home.","Financial Services","Granite Park VII",[67],"Marketing","\u003Cp>Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.\u003C/p>\u003Cp>Job Description\u003C/p>In this compelling leadership position, you will plan and direct the work of a unit or several units with teams who design, produce, test, and/or implement software, technology, and/or processes, as well as create and maintain IT architecture, large-scale data stores, and cloud-based systems. In this role, you will coordinate business unit operational activities through the efforts of supportive team members.\u003Cp>\u003Cb>Position Summary\u003C/b>\u003C/p>\u003Cp>The Senior Director, Marketing Technology & Engineering provides strategic and technical leadership for the organization’s marketing technology ecosystem, digital platforms, analytics, and marketing data capabilities. This role leads the technical team responsible for platforms including the Marketing Technology Software Stack, Salesforce Marketing Cloud, Drupal CMS, Google Analytics, marketing data platforms, Customer 360/CDP capabilities, and enterprise search.\u003C/p>\u003Cp>The Senior Director partners with Marketing, Technology, Data, and business leadership to translate marketing objectives and strategies into scalable, secure, and reliable technology solutions while establishing the roadmap for future marketing capabilities.\u003C/p>\u003Cp>\u003Cb>Key Responsibilities\u003C/b>\u003C/p>\u003Cp>\u003Cb>Marketing Technology Strategy & Leadership\u003C/b>\u003C/p>\u003Cp>\u003Cb> \u003C/b>\u003C/p>\u003Cul>\u003Cli>Define, in partnership with marketing, and execute the marketing technology strategy, architecture, and roadmap aligned with Marketing and enterprise objectives.\u003C/li>\u003Cli>Monitors emerging technologies and industry trends, partnering closely with Marketing to evaluate, champion, and drive the adoption of innovative solutions while continuously optimizing and modernizing the marketing technology ecosystem.\u003C/li>\u003Cli>Provides disciplined financial leadership through strategic budget planning, rigorous cost management, and effective oversight of technology investments to maximize business value.\u003C/li>\u003Cli>Extensive experience applying User Experience (UX) design principles and Design Thinking methodologies to create customer-centric digital experiences, drive innovation, and ensure technology solutions align with user needs and business objectives.\u003C/li>\u003Cli>Lead the technical team responsible for Salesforce Marketing Cloud, Drupal CMS, Google Analytics, marketing data platforms, Customer 360/CDP, enterprise search, and related technologies.\u003C/li>\u003Cli>Ensure marketing platforms and integrations are secure, scalable, reliable, and maintained in accordance with enterprise technology, risk, and governance standards.\u003C/li>\u003Cli>Oversee platform modernization, upgrades, enhancements, technical debt, vendor relationships, and emerging technologies, including AI and automation.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Marketing Data, Analytics & Campaign Enablement\u003C/b>\u003C/p>\u003Cp>\u003Cb> \u003C/b>\u003C/p>\u003Cul>\u003Cli>Lead the technical strategy for marketing data, customer interaction data, marketing data lakes, Customer 360, analytics, and marketing automation.\u003C/li>\u003Cli>Establish standards for Google Analytics, Data Layer implementation, tagging, UTM tracking, campaign measurement, dashboards, and reporting.\u003C/li>\u003Cli>Ensure Salesforce Marketing Cloud and related platforms effectively support corporate and line-of-business campaigns, personalization, segmentation, and customer journeys.\u003C/li>\u003Cli>Partner with Marketing to translate data and analytics into actionable insights, measurable outcomes, and continuous campaign improvement.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Digital Experience, CMS & Search\u003C/b>\u003C/p>\u003Cp>\u003Cb> \u003C/b>\u003C/p>\u003Cul>\u003Cli>Provide technical leadership and roadmap ownership for the Drupal CMS, corporate website, and supporting digital experience capabilities.\u003C/li>\u003Cli>Oversee site architecture, integrations, design systems, performance, security, accessibility, and implementation of new digital capabilities.\u003C/li>\u003Cli>Partner with Marketing to improve customer journeys, content discovery, website performance, and conversion using analytics and industry best practices.\u003C/li>\u003Cli>Ensure digital platforms support SEO, AEO, GEO, and enterprise search strategies, including technologies such as Coveo.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Enterprise Partnership & Team Leadership\u003C/b>\u003C/p>\u003Cp>\u003Cb> \u003C/b>\u003C/p>\u003Cul>\u003Cli>Serves as a trusted thought leader, influencing strategy, decision-making, and innovation across teams, peers, and stakeholders at all organizational levels.\u003C/li>\u003Cli>Serve as the senior technology partner to Marketing leadership, translating business objectives into technical strategies, architectures, and solutions.\u003C/li>\u003Cli>Partners across Technology, Data, Cybersecurity, Risk, Privacy, and business teams to ensure marketing technologies and customer data are appropriately governed.\u003C/li>\u003Cli>Demonstrated track record of leading and developing high-performing teams through strong performance management, talent development, coaching, mentoring, and succession planning, while fostering an inclusive, growth-oriented culture that enables employees to reach their full potential.\u003C/li>\u003Cli>Demonstrates exceptional executive communication skills, effectively translating complex technical and business concepts into clear, actionable insights for senior leadership in executive forums.\u003C/li>\u003C/ul>\u003Cp>\u003Cb> \u003C/b>\u003C/p>\u003Cp>\u003Cb>Required Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>Bachelor’s degree in computer science, Computer Engineering, Information Technology, or related field, or equivalent experience.\u003C/li>\u003Cli>Significant experience in marketing technology, digital technology, or enterprise applications.\u003C/li>\u003Cli>Significant experience partnering with marketing divisions to translate marketing strategic needs into marketing technology capabilities and software stack.\u003C/li>\u003Cli>Demonstrated experience leading teams and complex cross-functional initiatives that support marketing divisions.\u003C/li>\u003Cli>Extensive CMS experience: Drupal strongly preferred; strong experience with Salesforce Marketing Cloud or comparable marketing automation platforms.\u003C/li>\u003Cli>Strong experience with Google Analytics, marketing data, AWS Data warehousing, CDP/Customer 360, and digital measurement.\u003C/li>\u003Cli>Experience with CRM, data, analytics, and marketing platform integrations.\u003C/li>\u003Cli>Experience with enterprise search technologies such as Coveo preferred.\u003C/li>\u003Cli>Banking, financial services, or other regulated-industry experience preferred.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Key Skills\u003C/b>\u003C/p>\u003Cul>\u003Cli>Marketing technology strategy and architecture\u003C/li>\u003Cli>Technical team leadership\u003C/li>\u003Cli>Salesforce Marketing Cloud and marketing automation\u003C/li>\u003Cli>Drupal CMS and digital experience platforms\u003C/li>\u003Cli>Google Analytics and marketing measurement\u003C/li>\u003Cli>Marketing data, data warehouse/lakes, CDP, and Customer 360\u003C/li>\u003Cli>SEO, AEO, GEO, and enterprise search\u003C/li>\u003Cli>Systems integration and platform governance\u003C/li>\u003Cli>AI and emerging marketing technologies\u003C/li>\u003Cli>Executive communication and stakeholder management\u003C/li>\u003Cli>Strong analytical, problem-solving, and project leadership skills\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>JR2967\u003C/p>\u003Cp>$226,000- to $306,000\u003C/p>\u003Cp>Corporate Functions Technology - Software Engineering - Senior Director\u003C/p>\u003Cp>Qualifications\u003C/p>\u003Cp>Education:\u003C/p>Bachelor's Level Degree  (Required), Master's Level Degree\u003Cp>The future is what you make it to be. Discover compelling opportunities at \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>Fanniemae.com/careers.\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/p>\u003Cp>For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.\u003C/p>\u003Cp>\u003Cbr>Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.\u003C/p>\u003Cp>The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.\u003C/p>\u003Cp>Requisition compensation:\u003C/p>226000\u003Cp>to\u003C/p>306000","Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description In this compelling leadership position, you will plan and direct the work of a unit or several units with teams who design, produce, test, and/or implement software, technology, and/or processes, as well as create and maintain IT architecture, large-scale data stores, and cloud-based systems. In this role, you will coordinate business unit operational activities through the efforts of supportive team members. Position Summary The Senior Director, Marketing Technology & Engineering provides strategic and technical leadership for the organization’s marketing technology ecosystem, digital platforms, analytics, and marketing data capabilities. This role leads the technical team responsible for platforms including the Marketing Technology Software Stack, Salesforce Marketing Cloud, Drupal CMS, Google Analytics, marketing data platforms, Customer 360/CDP capabilities, and enterprise search. The Senior Director partners with Marketing, Technology, Data, and business leadership to translate marketing objectives and strategies into scalable, secure, and reliable technology solutions while establishing the roadmap for future marketing capabilities. Key Responsibilities Marketing Technology Strategy & Leadership Define, in partnership with marketing, and execute the marketing technology strategy, architecture, and roadmap aligned with Marketing and enterprise objectives. Monitors emerging technologies and industry trends, partnering closely with Marketing to evaluate, champion, and drive the adoption of innovative solutions while continuously optimizing and modernizing the marketing technology ecosystem. Provides disciplined financial leadership through strategic budget planning, rigorous cost management, and effective oversight of technology investments to maximize business value. Extensive experience applying User Experience (UX) design principles and Design Thinking methodologies to create customer-centric digital experiences, drive innovation, and ensure technology solutions align with user needs and business objectives. Lead the technical team responsible for Salesforce Marketing Cloud, Drupal CMS, Google Analytics, marketing data platforms, Customer 360/CDP, enterprise search, and related technologies. Ensure marketing platforms and integrations are secure, scalable, reliable, and maintained in accordance with enterprise technology, risk, and governance standards. Oversee platform modernization, upgrades, enhancements, technical debt, vendor relationships, and emerging technologies, including AI and automation. Marketing Data, Analytics & Campaign Enablement Lead the technical strategy for marketing data, customer interaction data, marketing data lakes, Customer 360, analytics, and marketing automation. Establish standards for Google Analytics, Data Layer implementation, tagging, UTM tracking, campaign measurement, dashboards, and reporting. Ensure Salesforce Marketing Cloud and related platforms effectively support corporate and line-of-business campaigns, personalization, segmentation, and customer journeys. Partner with Marketing to translate data and analytics into actionable insights, measurable outcomes, and continuous campaign improvement. Digital Experience, CMS & Search Provide technical leadership and roadmap ownership for the Drupal CMS, corporate website, and supporting digital experience capabilities. Oversee site architecture, integrations, design systems, performance, security, accessibility, and implementation of new digital capabilities. Partner with Marketing to improve customer journeys, content discovery, website performance, and conversion using analytics and industry best practices. Ensure digital platforms support SEO, AEO, GEO, and enterprise search strategies, including technologies such as Coveo. Enterprise Partnership & Team Leadership Serves as a trusted thought leader, influencing strategy, decision-making, and innovation across teams, peers, and stakeholders at all organizational levels. Serve as the senior technology partner to Marketing leadership, translating business objectives into technical strategies, architectures, and solutions. Partners across Technology, Data, Cybersecurity, Risk, Privacy, and business teams to ensure marketing technologies and customer data are appropriately governed. Demonstrated track record of leading and developing high-performing teams through strong performance management, talent development, coaching, mentoring, and succession planning, while fostering an inclusive, growth-oriented culture that enables employees to reach their full potential. Demonstrates exceptional executive communication skills, effectively translating complex technical and business concepts into clear, actionable insights for senior leadership in executive forums. Required Qualifications Bachelor’s degree in computer science, Computer Engineering, Information Technology, or related field, or equivalent experience. Significant experience in marketing technology, digital technology, or enterprise applications. Significant experience partnering with marketing divisions to translate marketing strategic needs into marketing technology capabilities and software stack. Demonstrated experience leading teams and complex cross-functional initiatives that support marketing divisions. Extensive CMS experience: Drupal strongly preferred; strong experience with Salesforce Marketing Cloud or comparable marketing automation platforms. Strong experience with Google Analytics, marketing data, AWS Data warehousing, CDP/Customer 360, and digital measurement. Experience with CRM, data, analytics, and marketing platform integrations. Experience with enterprise search technologies such as Coveo preferred. Banking, financial services, or other regulated-industry experience preferred. Key Skills Marketing technology strategy and architecture Technical team leadership Salesforce Marketing Cloud and marketing automation Drupal CMS and digital experience platforms Google Analytics and marketing measurement Marketing data, data warehouse/lakes, CDP, and Customer 360 SEO, AEO, GEO, and enterprise search Systems integration and platform governance AI and emerging marketing technologies Executive communication and stakeholder management Strong analytical, problem-solving, and project leadership skills JR2967 $226,000- to $306,000 Corporate Functions Technology - Software Engineering - Senior Director Qualifications Education: Bachelor's Level Degree (Required), Master's Level Degree The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form. The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here. Requisition compensation: 226000 to 306000",1792548908000,"2026-10-21 04:19:12","Posted Today",{"jsonldValid":15,"jsonld":27},1792572172499]