[{"data":1,"prerenderedAt":95},["ShallowReactive",2],{"$fYHxRXPsaDB7lx6uOGgBMazjmW5R6uIkp3Q_SVuSzOrM":3,"$fjg4AKGDUtgxVckvUiu6U_uPCvQxHSHcx7ptbTS9rIz4":29},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":14,"salaryMin":24,"salaryMax":25,"currency":26,"schema":27},"f203c1ee44e7d727819db7654c8fc8590165a769b7a95c1b71fe86baca15af17","senior-lead-technical-program-manager-infrastructure-at-klaviyo-2136d8ce44","Senior Lead Technical Program Manager - Infrastructure","Klaviyo","https://cdn.jobboardwise.com/logo/klaviyo.com","Klaviyo is the only CRM built for B2C brands. Know, engage, and grow your audience like never before.","Marketing Services","San Francisco","Canada",false,[16],"Full-time","Other","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>Klaviyo's infrastructure is the foundation that every product, every customer, and every engineer depends on. In this role you will be the connective tissue between our Infrastructure organization and the rest of engineering, driving the rollout of critical, cross-cutting programs that affect how we build, operate, and secure our platform at scale.\u003C/p>\n\u003Cp>You will juggle a high volume of parallel efforts across cloud infrastructure, FinOps, build systems, software migrations, security operations, and more, keeping each moving, supporting teams to be successful, and escalating quickly when capacity or priority decisions need to be made. This is not a role for someone who waits to be told what to do. It's a role for someone who drives.\u003C/p>\n\u003Ch1>\u003Cstrong>How you'll make a difference\u003C/strong>\u003C/h1>\n\u003Cul>\n\u003Cli>Own the rollout of infrastructure initiatives across engineering. Drive programs from planning through completion, coordinating across teams that don't report to you and don't always have capacity to prioritize infrastructure work. Keep things moving.\u003C/li>\n\u003Cli>Manage a high volume of concurrent efforts. At any given time you'll be tracking security operations improvements, FinOps initiatives, build system changes, software migrations, and other cross-cutting infrastructure programs simultaneously. Clear prioritization and status visibility are non-negotiable.\u003C/li>\n\u003Cli>Hold teams accountable and escalate when needed. You know how to build the relationships and create the visibility that keeps infrastructure work from getting deprioritized. When a team genuinely lacks capacity, you surface that quickly, bring the right people into the conversation, and get a trade-off decision made — not absorb the delay quietly.\u003C/li>\n\u003Cli>Develop a way to provide program health continuously. Establish and maintain clear, actionable reporting on the status of all infrastructure rollouts. Leadership should always know what's on track, what's at risk, and what decisions are needed from them.\u003C/li>\n\u003Cli>Partner with Infrastructure leadership on planning and prioritization. Work closely with engineering and SRE leadership to build and maintain a rolling roadmap, sequence work across teams, and ensure infrastructure investments align with engineering and business priorities.\u003C/li>\n\u003Cli>Define clear ways of working across teams. Create frameworks, templates, and coordination models that make it easier for infrastructure and product engineering teams to work together effectively. Build the playbook as you go.\u003C/li>\n\u003Cli>Develop deep technical fluency in the programs you own. You don't need to write the code, but you need to understand what's being built, why it matters, and what the technical risks are well enough to ask the right questions, identify blockers early, and represent the work credibly to engineering leadership.\u003C/li>\n\u003Cli>Drive automation and operational excellence. Challenge manual processes wherever you find them. Partner with infrastructure teams to identify opportunities to centralize and automate change rather than default to simply assigning out the same work to different teams.\u003C/li>\n\u003C/ul>\n\u003Ch1>\u003Cstrong>Who you are\u003C/strong>\u003C/h1>\n\u003Cul>\n\u003Cli>Technically fluent. You've worked closely with infrastructure, SRE, or platform engineering teams. You understand security operations, cloud infrastructure, CI/CD, and software migrations well enough to engage substantively, not just track status.\u003C/li>\n\u003Cli>A driver, not a facilitator. You move work forward. You follow up, push back, escalate, and hold people accountable, constructively, but consistently. You don't wait for the next meeting to surface a problem.\u003C/li>\n\u003Cli>Influential and relationship-driven. You know that infrastructure work gets done through trust, not authority. You build strong relationships across engineering teams, understand what motivates different stakeholders, and use that context to create alignment\u003C/li>\n\u003Cli>AI-first in how you work. You don't just talk about AI, you use it daily to move faster, work smarter, and do more with less. You bring that mindset to the teams you work with and actively look for opportunities to automate, accelerate, and improve how programs are run.\u003C/li>\n\u003Cli>Comfortable with high volume and ambiguity. You can manage many parallel workstreams without losing track of any of them, and you don't need a clean problem statement to get started.\u003C/li>\n\u003Cli>Clear and direct communicator. You tailor your message by audience, engineering teams need different information than engineering VPs, and you make it easy for leadership to understand status and make decisions quickly.\u003C/li>\n\u003Cli>Outcome-oriented. You measure success by realizing the impact and what improves, not by the quality of your tracking.\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>Preferred experience (guidance, not gates)\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>8+ years of experience in technical program management within a fast-paced product engineering environment, ideally SaaS or high-growth tech.\u003C/li>\n\u003Cli>Demonstrated experience driving large-scale infrastructure rollouts across multiple engineering teams.\u003C/li>\n\u003Cli>Familiarity with cloud infrastructure, FinOps, security operations, and software migration programs.\u003C/li>\n\u003Cli>Strong fluency in tools such as Jira, Linear, Asana, or Smartsheet.\u003C/li>\n\u003Cli>Track record of managing competing priorities and delivering results without direct authority over engineering teams.\u003C/li>\n\u003C/ul>\n\u003Ch1>\u003Cstrong>Nice to haves\u003C/strong>\u003C/h1>\n\u003Cul>\n\u003Cli>Experience in both infrastructure and product engineering contexts.\u003C/li>\n\u003Cli>Familiarity with FinOps frameworks and cloud cost optimization programs.\u003C/li>\n\u003Cli>Experience building or evolving TPM practices in a nascent or growing function.\u003C/li>\n\u003Cli>Hands-on with CI/CD tooling, build systems, or security compliance frameworks.\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$192,000—$288,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo's infrastructure is the foundation that every product, every customer, and every engineer depends on. In this role you will be the connective tissue between our Infrastructure organization and the rest of engineering, driving the rollout of critical, cross-cutting programs that affect how we build, operate, and secure our platform at scale. You will juggle a high volume of parallel efforts across cloud infrastructure, FinOps, build systems, software migrations, security operations, and more, keeping each moving, supporting teams to be successful, and escalating quickly when capacity or priority decisions need to be made. This is not a role for someone who waits to be told what to do. It's a role for someone who drives. How you'll make a difference Own the rollout of infrastructure initiatives across engineering. Drive programs from planning through completion, coordinating across teams that don't report to you and don't always have capacity to prioritize infrastructure work. Keep things moving. Manage a high volume of concurrent efforts. At any given time you'll be tracking security operations improvements, FinOps initiatives, build system changes, software migrations, and other cross-cutting infrastructure programs simultaneously. Clear prioritization and status visibility are non-negotiable. Hold teams accountable and escalate when needed. You know how to build the relationships and create the visibility that keeps infrastructure work from getting deprioritized. When a team genuinely lacks capacity, you surface that quickly, bring the right people into the conversation, and get a trade-off decision made — not absorb the delay quietly. Develop a way to provide program health continuously. Establish and maintain clear, actionable reporting on the status of all infrastructure rollouts. Leadership should always know what's on track, what's at risk, and what decisions are needed from them. Partner with Infrastructure leadership on planning and prioritization. Work closely with engineering and SRE leadership to build and maintain a rolling roadmap, sequence work across teams, and ensure infrastructure investments align with engineering and business priorities. Define clear ways of working across teams. Create frameworks, templates, and coordination models that make it easier for infrastructure and product engineering teams to work together effectively. Build the playbook as you go. Develop deep technical fluency in the programs you own. You don't need to write the code, but you need to understand what's being built, why it matters, and what the technical risks are well enough to ask the right questions, identify blockers early, and represent the work credibly to engineering leadership. Drive automation and operational excellence. Challenge manual processes wherever you find them. Partner with infrastructure teams to identify opportunities to centralize and automate change rather than default to simply assigning out the same work to different teams. Who you are Technically fluent. You've worked closely with infrastructure, SRE, or platform engineering teams. You understand security operations, cloud infrastructure, CI/CD, and software migrations well enough to engage substantively, not just track status. A driver, not a facilitator. You move work forward. You follow up, push back, escalate, and hold people accountable, constructively, but consistently. You don't wait for the next meeting to surface a problem. Influential and relationship-driven. You know that infrastructure work gets done through trust, not authority. You build strong relationships across engineering teams, understand what motivates different stakeholders, and use that context to create alignment AI-first in how you work. You don't just talk about AI, you use it daily to move faster, work smarter, and do more with less. You bring that mindset to the teams you work with and actively look for opportunities to automate, accelerate, and improve how programs are run. Comfortable with high volume and ambiguity. You can manage many parallel workstreams without losing track of any of them, and you don't need a clean problem statement to get started. Clear and direct communicator. You tailor your message by audience, engineering teams need different information than engineering VPs, and you make it easy for leadership to understand status and make decisions quickly. Outcome-oriented. You measure success by realizing the impact and what improves, not by the quality of your tracking. Preferred experience (guidance, not gates) 8+ years of experience in technical program management within a fast-paced product engineering environment, ideally SaaS or high-growth tech. Demonstrated experience driving large-scale infrastructure rollouts across multiple engineering teams. Familiarity with cloud infrastructure, FinOps, security operations, and software migration programs. Strong fluency in tools such as Jira, Linear, Asana, or Smartsheet. Track record of managing competing priorities and delivering results without direct authority over engineering teams. Nice to haves Experience in both infrastructure and product engineering contexts. Familiarity with FinOps frameworks and cloud cost optimization programs. Experience building or evolving TPM practices in a nascent or growing function. Hands-on with CI/CD tooling, build systems, or security compliance frameworks. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $192,000—$288,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).",0,1789159126000,"2026-09-11 22:42:13","2026-09-11T14:22:52-04:00",192000,288000,"CAD",{"jsonldValid":14,"jsonld":28},"",{"jobs":30},[31,46,59,69,75,89],{"id":32,"slug":33,"title":34,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":35,"country":36,"remote":14,"employmentType":37,"department":38,"content_html":39,"content_text":40,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":41,"hasSalary":14,"salaryMin":42,"salaryMax":43,"currency":44,"schema":45},"93e22a7932df87dfd2dcb660c02786733acf1caeedcdf2d70bdbafcecd1e1fc2","staff-engineer-applied-ai-customer-agent-at-klaviyo-9727e5a5d3","Staff Engineer, Applied AI (Customer Agent)","Boston","United States",[16],"Engineering","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Ch1>\u003Cstrong>Staff Engineer, Applied AI (Customer Agent)\u003C/strong>\u003C/h1>\n\u003Ch2>\u003Cstrong>About the Team:\u003C/strong>\u003C/h2>\n\u003Cp>Our Engineering team builds the AI systems that power how brands run their businesses on Klaviyo. We move fast, ship in production, and hold a high bar for what \"AI-native\" actually means: systems that make real judgment calls, not demos.\u003C/p>\n\u003Cp>The Customer Agent team is one of the newest and most ambitious groups in that org, based in Boston and working in-office: we're building a conversational AI system that lets brands serve their own customers at a scale no human support team could match. We're still small enough that one engineer’s work visibly shapes how the whole platform evolves. We're past the demo stage: the team ships changes against live customer traffic, measures quality with real evaluation frameworks, and treats reliability as a product feature, not an afterthought.\u003C/p>\n\u003Ch2>\u003Cstrong>About the Role:\u003C/strong>\u003C/h2>\n\u003Cp>As a Staff Engineer, you'll set the technical and product direction for a core area of Customer Agent end to end, building a 0-to-1 agentic product with the speed and ownership of a startup, backed by the scale and resources of one of the most innovative tech companies on the East Coast, while staying hands-on with the hardest problems yourself. This is a lead-level role, with a wide footprint across our agentic product - from orchestration to governance - that grows based on where the product is when you join. We're looking for an engineer who owns complex, ambiguous problems, who has built, scaled, and supported a production agentic system through everything that comes after the demo, and who up-levels the people, process, and technology around them.\u003C/p>\n\u003Ch2>\u003Cstrong>How You'll Make an Impact:\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Set the technical and product direction for a core area of Customer Agent, from architecture through production, and contribute to the direction of the platform overall.\u003C/li>\n\u003Cli>Take on the hardest technical problems in your area: orchestration, evaluation, guardrails, memory & context, failure handling for non-deterministic systems.\u003C/li>\n\u003Cli>Write and ship code, review designs, and make the hard calls in your area when there’s no obvious right answer.\u003C/li>\n\u003Cli>Define patterns that other engineers adopt, and mentor through design reviews rather than direct management.\u003C/li>\n\u003Cli>Partner with product, design, data science, and go-to-market leaders to shape what gets built, not just how it’s built.\u003C/li>\n\u003Cli>Evaluate emerging AI technologies and bring the ones worth betting on into production.\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>What We're Looking For:\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>You've built, scaled, and supported production agentic systems, not just prototyped them: real orchestration, evals, guardrails, and non-deterministic failure handling. You've owned your part of one through launch, incidents, and the operational reality after the demo.\u003C/li>\n\u003Cli>You've learned the hard lessons that only come from running agents in production: securing them against misuse and abuse, and the operational scar tissue of keeping a non-deterministic system reliable as usage grows.\u003C/li>\n\u003Cli>You've owned technical and product direction for a significant area before, not just your own component, and you can point to something you designed and championed that shipped and that other engineers built on.\u003C/li>\n\u003Cli>You're hands-on: writing code, reviewing your own and others’ architecture decisions, and debugging production issues yourself, not delegating the hardest problems away.\u003C/li>\n\u003Cli>Your patterns and designs are reused by other engineers, and you've unblocked many others’ projects, not just your own.\u003C/li>\n\u003Cli>You communicate complex technical trade-offs clearly across engineering and product audiences, and you can turn an undefined problem into a plan others rally behind.\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>Nice to Haves:\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Experience working on a multi-tenant agent platform at production scale, where external customers configure their own agent behavior on shared infrastructure.\u003C/li>\n\u003Cli>Experience building 0-to-1 products or working in startup environments.\u003C/li>\n\u003Cli>A track record with production evaluation systems, AI observability, or human-in-the-loop workflows for LLM-powered products.\u003C/li>\n\u003C/ul>\n\u003Cp>Boston, MA - In-Office Role\u003C/p>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$176,000—$264,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Staff Engineer, Applied AI (Customer Agent) About the Team: Our Engineering team builds the AI systems that power how brands run their businesses on Klaviyo. We move fast, ship in production, and hold a high bar for what \"AI-native\" actually means: systems that make real judgment calls, not demos. The Customer Agent team is one of the newest and most ambitious groups in that org, based in Boston and working in-office: we're building a conversational AI system that lets brands serve their own customers at a scale no human support team could match. We're still small enough that one engineer’s work visibly shapes how the whole platform evolves. We're past the demo stage: the team ships changes against live customer traffic, measures quality with real evaluation frameworks, and treats reliability as a product feature, not an afterthought. About the Role: As a Staff Engineer, you'll set the technical and product direction for a core area of Customer Agent end to end, building a 0-to-1 agentic product with the speed and ownership of a startup, backed by the scale and resources of one of the most innovative tech companies on the East Coast, while staying hands-on with the hardest problems yourself. This is a lead-level role, with a wide footprint across our agentic product - from orchestration to governance - that grows based on where the product is when you join. We're looking for an engineer who owns complex, ambiguous problems, who has built, scaled, and supported a production agentic system through everything that comes after the demo, and who up-levels the people, process, and technology around them. How You'll Make an Impact: Set the technical and product direction for a core area of Customer Agent, from architecture through production, and contribute to the direction of the platform overall. Take on the hardest technical problems in your area: orchestration, evaluation, guardrails, memory & context, failure handling for non-deterministic systems. Write and ship code, review designs, and make the hard calls in your area when there’s no obvious right answer. Define patterns that other engineers adopt, and mentor through design reviews rather than direct management. Partner with product, design, data science, and go-to-market leaders to shape what gets built, not just how it’s built. Evaluate emerging AI technologies and bring the ones worth betting on into production. What We're Looking For: You've built, scaled, and supported production agentic systems, not just prototyped them: real orchestration, evals, guardrails, and non-deterministic failure handling. You've owned your part of one through launch, incidents, and the operational reality after the demo. You've learned the hard lessons that only come from running agents in production: securing them against misuse and abuse, and the operational scar tissue of keeping a non-deterministic system reliable as usage grows. You've owned technical and product direction for a significant area before, not just your own component, and you can point to something you designed and championed that shipped and that other engineers built on. You're hands-on: writing code, reviewing your own and others’ architecture decisions, and debugging production issues yourself, not delegating the hardest problems away. Your patterns and designs are reused by other engineers, and you've unblocked many others’ projects, not just your own. You communicate complex technical trade-offs clearly across engineering and product audiences, and you can turn an undefined problem into a plan others rally behind. Nice to Haves: Experience working on a multi-tenant agent platform at production scale, where external customers configure their own agent behavior on shared infrastructure. Experience building 0-to-1 products or working in startup environments. A track record with production evaluation systems, AI observability, or human-in-the-loop workflows for LLM-powered products. Boston, MA - In-Office Role Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $176,000—$264,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).","2026-09-11T17:49:30-04:00",176000,264000,"USD",{"jsonldValid":14,"jsonld":28},{"id":47,"slug":48,"title":49,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":50,"department":38,"content_html":51,"content_text":52,"years":20,"createdAt":53,"updatedAtISO":54,"postedAtISO":55,"hasSalary":14,"salaryMin":56,"salaryMax":57,"currency":26,"schema":58},"cdae90c1909f4cd56db288e3d9cc6dbc60e6d5e2bf7daffb0438fb4f7f01c5ac","senior-security-engineer-detection-and-response-at-klaviyo-2dbb2d105e","Senior Security Engineer - Detection & Response",[16],"\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>Klaviyo is looking for a \u003Cstrong>Senior Security Engineer\u003C/strong> to add to our growing Detection & Response Team. This is an engineering role that spans the full detection and response lifecycle - leveraging software development practices to build detections, triaging alerts, lead investigations, respond to incidents, perform threat hunting, and build the tooling that keeps us from doing the same work twice. As a member of the team, you will have the opportunity to work on complex large-scale security challenges across Klaviyo’s enterprise, cloud, and product environments, and shape how an engineering-first D&R function uses automation and AI in production, at scale, alongside talented and ambitious colleagues spanning multiple regions and timezones.\u003C/p>\n\n\u003Cp>How you will make a difference:\u003C/p>\n\n\u003Cul>\n\u003Cli>Leverage engineering practices to develop, test, and deploy high-fidelity rule-based and anomaly-based detections-as-code \u003C/li>\n\u003Cli>Detect and respond to cyber threats using security data lake, SIEM, and cloud platforms\u003C/li>\n\u003Cli>Respond to alerts, cyber threats, and drive end-to-end incident response investigations\u003C/li>\n\u003Cli>Perform digital forensic investigations to include collection and analysis of evidence   \u003C/li>\n\u003Cli>Automate and codify detection and response workflows and processes\u003C/li>\n\u003Cli>Build security tooling to drive automation across D&R lifecycle \u003C/li>\n\u003Cli>Improve and maintain detection and response pipelines and underlying systems\u003C/li>\n\u003Cli>Work with our Threat Intelligence team to identify and respond to sophisticated threats\u003C/li>\n\u003Cli>Develop AI-first security systems to automate detection and response operations \u003C/li>\n\u003Cli>Conduct threat hunts across corporate, cloud and product environments\u003C/li>\n\u003Cli>Support data engineering workflows for core security data lake and SIEM platforms \u003C/li>\n\u003Cli>Be an active member of D&R on-call rotations\u003C/li>\n\u003Cli>Coach and mentor security engineers within the detection & response team\u003C/li>\n\u003C/ul>\n\n\u003Cp>We’d love to hear from you if you have:\u003C/p>\n\n\u003Cul>\n\u003Cli>5+ years of hands-on security experience in modern cloud environments\u003C/li>\n\u003Cli>Experience in triaging and responding to cyber threats\u003C/li>\n\u003Cli>Experience in large-scale log analysis, incident response and/or digital forensics\u003C/li>\n\u003Cli>Experience with centralized security data lakes and SIEM solutions\u003C/li>\n\u003Cli>Hands-on experience in writing detections-as-code\u003C/li>\n\u003Cli>Solid data querying skills (e.g. SQL, Splunk) \u003C/li>\n\u003Cli>Familiarity with large-scale data pipelines and data engineering techniques \u003C/li>\n\u003Cli>Proficient in programming languages to automate / build (e.g., Python, Go or similar)\u003C/li>\n\u003Cli>Proven experience with git/GitHub and CI/CD automations \u003C/li>\n\u003Cli>Familiarity with tactics, techniques, and procedures used by threat actors\u003C/li>\n\u003Cli>Experience being part of detection and response or incident response on-call \u003C/li>\n\u003Cli>Engineering-first and AI-first approach for all work performed\u003C/li>\n\u003Cli>Strong passion for continuous learning and staying updated on evolving technology \u003C/li>\n\u003Cli>Strong oral and written communication skills\u003C/li>\n\u003Cli>Team player with a strong, self-managing work ethic\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$141,600—$212,400 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo is looking for a Senior Security Engineer to add to our growing Detection & Response Team. This is an engineering role that spans the full detection and response lifecycle - leveraging software development practices to build detections, triaging alerts, lead investigations, respond to incidents, perform threat hunting, and build the tooling that keeps us from doing the same work twice. As a member of the team, you will have the opportunity to work on complex large-scale security challenges across Klaviyo’s enterprise, cloud, and product environments, and shape how an engineering-first D&R function uses automation and AI in production, at scale, alongside talented and ambitious colleagues spanning multiple regions and timezones. How you will make a difference: Leverage engineering practices to develop, test, and deploy high-fidelity rule-based and anomaly-based detections-as-code Detect and respond to cyber threats using security data lake, SIEM, and cloud platforms Respond to alerts, cyber threats, and drive end-to-end incident response investigations Perform digital forensic investigations to include collection and analysis of evidence Automate and codify detection and response workflows and processes Build security tooling to drive automation across D&R lifecycle Improve and maintain detection and response pipelines and underlying systems Work with our Threat Intelligence team to identify and respond to sophisticated threats Develop AI-first security systems to automate detection and response operations Conduct threat hunts across corporate, cloud and product environments Support data engineering workflows for core security data lake and SIEM platforms Be an active member of D&R on-call rotations Coach and mentor security engineers within the detection & response team We’d love to hear from you if you have: 5+ years of hands-on security experience in modern cloud environments Experience in triaging and responding to cyber threats Experience in large-scale log analysis, incident response and/or digital forensics Experience with centralized security data lakes and SIEM solutions Hands-on experience in writing detections-as-code Solid data querying skills (e.g. SQL, Splunk) Familiarity with large-scale data pipelines and data engineering techniques Proficient in programming languages to automate / build (e.g., Python, Go or similar) Proven experience with git/GitHub and CI/CD automations Familiarity with tactics, techniques, and procedures used by threat actors Experience being part of detection and response or incident response on-call Engineering-first and AI-first approach for all work performed Strong passion for continuous learning and staying updated on evolving technology Strong oral and written communication skills Team player with a strong, self-managing work ethic Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $141,600—$212,400 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).",1789072697000,"2026-09-10 22:40:58","2026-09-10T16:23:52-04:00",141600,212400,{"jsonldValid":14,"jsonld":28},{"id":60,"slug":61,"title":49,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":62,"country":63,"remote":14,"employmentType":64,"department":38,"content_html":65,"content_text":52,"years":20,"createdAt":53,"updatedAtISO":54,"postedAtISO":66,"hasSalary":14,"salaryMin":56,"salaryMax":57,"currency":67,"schema":68},"e319565aa441527b580997376823aa844fbac56a1eeb3b2b6f2b1e2ae1742723","senior-security-engineer-detection-and-response-at-klaviyo-a9f8799618","Denver","Colombia",[16],"\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>Klaviyo is looking for a \u003Cstrong>Senior Security Engineer\u003C/strong> to add to our growing Detection & Response Team. This is an engineering role that spans the full detection and response lifecycle - leveraging software development practices to build detections, triaging alerts, lead investigations, respond to incidents, perform threat hunting, and build the tooling that keeps us from doing the same work twice. As a member of the team, you will have the opportunity to work on complex large-scale security challenges across Klaviyo’s enterprise, cloud, and product environments, and shape how an engineering-first D&R function uses automation and AI in production, at scale, alongside talented and ambitious colleagues spanning multiple regions and timezones.\u003C/p>\n\n\u003Cp>How you will make a difference:\u003C/p>\n\n\u003Cul>\n\u003Cli>Leverage engineering practices to develop, test, and deploy high-fidelity rule-based and anomaly-based detections-as-code \u003C/li>\n\u003Cli>Detect and respond to cyber threats using security data lake, SIEM, and cloud platforms\u003C/li>\n\u003Cli>Respond to alerts, cyber threats, and drive end-to-end incident response investigations\u003C/li>\n\u003Cli>Perform digital forensic investigations to include collection and analysis of evidence   \u003C/li>\n\u003Cli>Automate and codify detection and response workflows and processes\u003C/li>\n\u003Cli>Build security tooling to drive automation across D&R lifecycle \u003C/li>\n\u003Cli>Improve and maintain detection and response pipelines and underlying systems\u003C/li>\n\u003Cli>Work with our Threat Intelligence team to identify and respond to sophisticated threats\u003C/li>\n\u003Cli>Develop AI-first security systems to automate detection and response operations \u003C/li>\n\u003Cli>Conduct threat hunts across corporate, cloud and product environments\u003C/li>\n\u003Cli>Support data engineering workflows for core security data lake and SIEM platforms \u003C/li>\n\u003Cli>Be an active member of D&R on-call rotations\u003C/li>\n\u003Cli>Coach and mentor security engineers within the detection & response team\u003C/li>\n\u003C/ul>\n\n\u003Cp>We’d love to hear from you if you have:\u003C/p>\n\n\u003Cul>\n\u003Cli>5+ years of hands-on security experience in modern cloud environments\u003C/li>\n\u003Cli>Experience in triaging and responding to cyber threats\u003C/li>\n\u003Cli>Experience in large-scale log analysis, incident response and/or digital forensics\u003C/li>\n\u003Cli>Experience with centralized security data lakes and SIEM solutions\u003C/li>\n\u003Cli>Hands-on experience in writing detections-as-code\u003C/li>\n\u003Cli>Solid data querying skills (e.g. SQL, Splunk) \u003C/li>\n\u003Cli>Familiarity with large-scale data pipelines and data engineering techniques \u003C/li>\n\u003Cli>Proficient in programming languages to automate / build (e.g., Python, Go or similar)\u003C/li>\n\u003Cli>Proven experience with git/GitHub and CI/CD automations \u003C/li>\n\u003Cli>Familiarity with tactics, techniques, and procedures used by threat actors\u003C/li>\n\u003Cli>Experience being part of detection and response or incident response on-call \u003C/li>\n\u003Cli>Engineering-first and AI-first approach for all work performed\u003C/li>\n\u003Cli>Strong passion for continuous learning and staying updated on evolving technology \u003C/li>\n\u003Cli>Strong oral and written communication skills\u003C/li>\n\u003Cli>Team player with a strong, self-managing work ethic\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$141,600—$212,400 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","2026-09-10T16:23:24-04:00","COP",{"jsonldValid":14,"jsonld":28},{"id":70,"slug":71,"title":49,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":35,"country":36,"remote":14,"employmentType":72,"department":38,"content_html":65,"content_text":52,"years":20,"createdAt":53,"updatedAtISO":54,"postedAtISO":73,"hasSalary":14,"salaryMin":56,"salaryMax":57,"currency":44,"schema":74},"61fe86f3e79e5ec7efe9335f1f18dd69ab620a38cd3f569172a673979aec879f","senior-security-engineer-detection-and-response-at-klaviyo-c58ff6f97a",[16],"2026-09-10T16:22:20-04:00",{"jsonldValid":14,"jsonld":28},{"id":76,"slug":77,"title":78,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":35,"country":36,"remote":14,"employmentType":79,"department":80,"content_html":81,"content_text":82,"years":20,"createdAt":83,"updatedAtISO":84,"postedAtISO":85,"hasSalary":14,"salaryMin":86,"salaryMax":87,"currency":44,"schema":88},"bf3530d4fadbabfab0c4e7baefff03e0a5ad10c01c36841369ef32c940e03984","product-marketing-manager-mobile-at-klaviyo-092819c514","Product Marketing Manager - Mobile",[16],"Product","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>\u003Cstrong>About the Team and Role:\u003C/strong>\u003C/p>\n\u003Cp>We’re looking for a versatile Product Marketing Lead—a true Swiss Army knife—to join our K:Marketing PMM team. In this role, you’ll tackle SMS and Mobile Messaging, a premier strategic growth engine for Klaviyo and a critical component of our flagship marketing automation platform. Mobile communication—spanning SMS, MMS, push notifications, and emerging channels—is no longer an add-on; it is a foundational pillar of modern omnichannel commerce and a top priority driving revenue growth across our entire customer base.\u003C/p>\n\u003Cp>You’ll serve as the dedicated PMM partner for our Klaviyo SMS & Mobile product team, understanding market opportunities, deciphering the evolving mobile compliance landscape, analyzing competitive dynamics, and directly influencing our product roadmap. You will lead global product launches, rallying cross-functional stakeholders to execute comprehensive go-to-market strategies that accelerate adoption, expand global carrier coverage, and establish mobile as an indispensable, high-ROI channel for brands worldwide. You’ll leverage the momentum of Klaviyo’s trusted platform while driving the zero-to-one messaging strategy for new mobile innovations— mastering product-market fit, and unlocking high-velocity revenue growth.\u003C/p>\n\u003Cp>If you thrive in a fast-paced, high-growth environment, and want to show the world how real-time, hyper-personalized mobile experiences power modern customer relationships, this role is built for you!\u003C/p>\n\u003Cp>\u003Cstrong>How You’ll Make a Difference:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Strategic Positioning & Storytelling:\u003C/strong> Define the value proposition, messaging hierarchy, and positioning for Klaviyo’s SMS and Mobile product suite.\u003C/li>\n\u003Cli>\u003Cstrong>GTM & Product Launches: \u003C/strong>Drive end-to-end go-to-market strategies across Sales, Customer Success, Enablement, and Growth Marketing.\u003C/li>\n\u003Cli>\u003Cstrong>Market & Competitive Intelligence: \u003C/strong>Track global mobile trends to position Klaviyo as the most trusted, compliant, and powerful mobile marketing solution on the market.\u003C/li>\n\u003Cli>\u003Cstrong>Roadmap Evangelization & Influence: \u003C/strong>Partner closely with Product Management to champion customer needs, surface market gaps, and synthesize feedback.\u003C/li>\n\u003Cli>\u003Cstrong>Adoption & Revenue Growth:\u003C/strong> Develop targeted campaigns, ROI models, and cross-sell playbooks to enable merchants to scale seamlessly.\u003C/li>\n\u003Cli>\u003Cstrong>Sales Enablement & Deal Support:\u003C/strong> Build essential GTM assets (pitch decks, one-pagers, ROI calculators, enablement trainings) as a mobile Subject Matter Expert (SME) with sales.\u003C/li>\n\u003Cli>\u003Cstrong>Cross-Functional Leadership:\u003C/strong> Perform other related duties as assigned to support the overall objectives of the K:Marketing PMM organization and the mobile business unit.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who You Are:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>2+ years of experience in B2B SaaS product marketing roles\u003C/li>\n\u003Cli>Marketing tech experience and or e-commerce is a huge plus\u003C/li>\n\u003Cli>Know what great work looks like – bringing in new product intro frameworks and playbooks for our team, while knowing when to create our own playbook to move fast\u003C/li>\n\u003Cli>Have examples of great positioning and messaging that cut through the noise and differentiated your product or service\u003C/li>\n\u003Cli>Love and thrive in a fast-paced, dynamic environment\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$88,000—$132,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Team and Role: We’re looking for a versatile Product Marketing Lead—a true Swiss Army knife—to join our K:Marketing PMM team. In this role, you’ll tackle SMS and Mobile Messaging, a premier strategic growth engine for Klaviyo and a critical component of our flagship marketing automation platform. Mobile communication—spanning SMS, MMS, push notifications, and emerging channels—is no longer an add-on; it is a foundational pillar of modern omnichannel commerce and a top priority driving revenue growth across our entire customer base. You’ll serve as the dedicated PMM partner for our Klaviyo SMS & Mobile product team, understanding market opportunities, deciphering the evolving mobile compliance landscape, analyzing competitive dynamics, and directly influencing our product roadmap. You will lead global product launches, rallying cross-functional stakeholders to execute comprehensive go-to-market strategies that accelerate adoption, expand global carrier coverage, and establish mobile as an indispensable, high-ROI channel for brands worldwide. You’ll leverage the momentum of Klaviyo’s trusted platform while driving the zero-to-one messaging strategy for new mobile innovations— mastering product-market fit, and unlocking high-velocity revenue growth. If you thrive in a fast-paced, high-growth environment, and want to show the world how real-time, hyper-personalized mobile experiences power modern customer relationships, this role is built for you! How You’ll Make a Difference: Strategic Positioning & Storytelling: Define the value proposition, messaging hierarchy, and positioning for Klaviyo’s SMS and Mobile product suite. GTM & Product Launches: Drive end-to-end go-to-market strategies across Sales, Customer Success, Enablement, and Growth Marketing. Market & Competitive Intelligence: Track global mobile trends to position Klaviyo as the most trusted, compliant, and powerful mobile marketing solution on the market. Roadmap Evangelization & Influence: Partner closely with Product Management to champion customer needs, surface market gaps, and synthesize feedback. Adoption & Revenue Growth: Develop targeted campaigns, ROI models, and cross-sell playbooks to enable merchants to scale seamlessly. Sales Enablement & Deal Support: Build essential GTM assets (pitch decks, one-pagers, ROI calculators, enablement trainings) as a mobile Subject Matter Expert (SME) with sales. Cross-Functional Leadership: Perform other related duties as assigned to support the overall objectives of the K:Marketing PMM organization and the mobile business unit. Who You Are: 2+ years of experience in B2B SaaS product marketing roles Marketing tech experience and or e-commerce is a huge plus Know what great work looks like – bringing in new product intro frameworks and playbooks for our team, while knowing when to create our own playbook to move fast Have examples of great positioning and messaging that cut through the noise and differentiated your product or service Love and thrive in a fast-paced, dynamic environment Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $88,000—$132,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).",1788986294000,"2026-09-09 22:47:03","2026-09-09T15:09:01-04:00",88000,132000,{"jsonldValid":14,"jsonld":28},{"id":90,"slug":91,"title":78,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":92,"department":80,"content_html":81,"content_text":82,"years":20,"createdAt":83,"updatedAtISO":84,"postedAtISO":93,"hasSalary":14,"salaryMin":86,"salaryMax":87,"currency":26,"schema":94},"8e29effaf787f2877ec761d2803aeeba19caf80b0a7f5187b3901ed0329763bf","product-marketing-manager-mobile-at-klaviyo-73843a6320",[16],"2026-09-09T15:09:03-04:00",{"jsonldValid":14,"jsonld":28},1789910261847]