[{"data":1,"prerenderedAt":107},["ShallowReactive",2],{"$fnJvBHBpZPSWFh3EfeQTU8F9ztWA_qBOC2Ay9s3OIbfA":3,"$fb0ZKTGZEBvWmoB942Lt5bD6FcagfWFNXi919LMFlVlM":30},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":16,"department":18,"content_html":19,"content_text":20,"years":21,"createdAt":22,"updatedAtISO":23,"postedAtISO":24,"hasSalary":15,"salaryMin":25,"salaryMax":26,"currency":27,"schema":28},"386e6007ff532fac83f431f975a26b5a37400b13a36b00dd9b0c984e764e52c7","a5f7c80fa16d4cee3475a83a45623efcb67a67a7d06fbf5c2b54fc2e5eed307d","senior-machine-learning-platform-engineer-at-klaviyo-5f84a20c5b","Senior Machine Learning Platform Engineer","Klaviyo","https://cdn.jobboardwise.com/logo/klaviyo.com","Klaviyo is the only CRM built for B2C brands. Know, engage, and grow your audience like never before.","Marketing Services","Boston","United States",false,[17],"Full-time","Engineering","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>At Klaviyo, we believe the future of software lies not in productivity tools for human users but in software that can run and optimize itself based on outcome or reward metrics. We’ve built the infrastructure and application that serve as the interface between businesses and consumers. We now have over 167,000 customers, billions of consumer profiles, and hundreds of billions of customer messages and follow-on conversion data. We are building state-of-the-art AI and machine learning technologies at Klaviyo to power Composer, as well as personalization products such as smart send time, audience optimization and product recommendations.\u003C/p>\n\u003Cp>As a \u003Cstrong>Senior Machine Learning Platform Engineer\u003C/strong>, you will help build the core platforms, tools, and infrastructure that ML and AI engineers rely on to create advanced agents and models powering Klaviyo’s products. You will drive key technical initiatives for \u003Cstrong>training and deploying models\u003C/strong>, \u003Cstrong>unifying and standardizing feature data\u003C/strong>, and \u003Cstrong>scaling systems\u003C/strong> that must operate reliably at Klaviyo’s data and traffic scale.\u003C/p>\n\u003Cp>This is a \u003Cstrong>backend-heavy, hands-on technical individual contributor\u003C/strong> role. You will lead technical execution, conduct code and design reviews, author high-impact code for critical system paths, and collaborate closely with product, ML, data science, and infrastructure partners to deliver durable, high-leverage platforms that accelerate AI development across Klaviyo.\u003C/p>\n\u003Cp>\u003Cem>This role is based in Boston.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>How You’ll Make an Impact\u003C/strong>\u003C/p>\n\n\u003Cul>\n\u003Cli>Enable AI / ML teams across Klaviyo to ship new models and ML-powered features faster, more safely, and more reliably.\u003C/li>\n\u003Cli>Evolve our ML and LLM platform architecture so teams can build, evaluate, and operate production ML systems with consistent patterns and best practices.\u003C/li>\n\u003Cli>Improve reliability, observability, and cost efficiency of ML training, inference, and other ML workloads that serve features like smart send time, audience optimization and product recommendations.\u003C/li>\n\u003Cli>Raise the bar on engineering and operational excellence for systems that support 167K+ customers and billions of events.\u003C/li>\n\u003Cli>Architect and scale systems supporting feature storage and real-time retrieval for training and inference datasets\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>What You’ll Do\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Work closely with AI & ML application teams to design seamless workflows for continuous model training, inference, and monitoring\u003C/li>\n\u003Cli>Lead technical execution, conduct code and design reviews, and author high-impact code for critical system paths.\u003C/li>\n\u003Cli>Mentor engineers across the organization, promoting engineering excellence, best practices, and strong design standards.\u003C/li>\n\u003Cli>Drive architectural design and technical direction for core components of the ML and Feature platforms.\u003C/li>\n\u003Cli>Partner with product and engineering leaders to define the ML Platform roadmap.\u003C/li>\n\u003C/ul>\n\u003Cp>Learn more about the team’s work in our blogs on Ray Jobs & Ray Tune.\u003C/p>\n\u003Cp>\u003Cstrong>Who You Are\u003C/strong>\u003C/p>\n\u003Cp>\u003Cem>We encourage candidates to apply even if they do not meet all the qualifications listed. ML Platform and MLOps are rapidly evolving spaces and we are all constantly learning.\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>7+ years of experience as a software engineer, ML platform engineer, or similar, building backend or distributed systems.\u003C/li>\n\u003Cli>Demonstrated experience designing and launching AI/ML systems in production at scale\u003C/li>\n\u003Cli>Strong proficiency in Python (or a similar backend language such as Go, Java, or Scala).\u003C/li>\n\u003Cli>Experience with cloud infrastructure and platform fundamentals (AWS, kubernetes):\u003C/li>\n\u003Cli>Familiarity with data-intensive systems: streaming or batch processing, data modeling, and designing systems with large-scale data in mind (spark, ray-data).\u003C/li>\n\u003Cli>Comfortable collaborating with cross-functional technical partners (ML, product, infra, security).\u003C/li>\n\u003Cli>Strong communication skills and a track record of driving technical excellence across teams.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What to Expect in Your First 90 Days\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>30 Days\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Complete Klaviyo boot camp and onboarding for the AI & Analytics organization.\u003C/li>\n\u003Cli>Build strong context on our AI/ML stack, platform components, and roadmap.\u003C/li>\n\u003Cli>Meet your team, engineering peers, and key stakeholders across product, ML, infra, and security.\u003C/li>\n\u003Cli>Onboard to existing technical workstreams and gain familiarity with production ML deployment pipelines.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>60 Days\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Deliver high-impact architectural enhancements or core features across the ML Platform end-to-end.\u003C/li>\n\u003Cli>Conduct deep technical dives into platform architecture and mentor peers through detailed code and design reviews.\u003C/li>\n\u003Cli>Partner with staff/principal engineers and product leaders to establish technical standards and design patterns for feature platform components.\u003C/li>\n\u003Cli>Partner with product and technical leaders to shape the next 2–3 quarters of roadmap at a high level.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>90 Days\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Own accountability for delivery, reliability, and operational health of key ML Platform systems in your area.\u003C/li>\n\u003Cli>Have multiple features or platform capabilities shipped that are in active use by ML/AI product teams.\u003C/li>\n\u003Cli>Participate fully in on-call and incident management for your team’s services.\u003C/li>\n\u003Cli>Contribute to broader AI/ML strategy and platform direction, influencing how Klaviyo builds and operates models at scale.\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$148,000—$222,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, we believe the future of software lies not in productivity tools for human users but in software that can run and optimize itself based on outcome or reward metrics. We’ve built the infrastructure and application that serve as the interface between businesses and consumers. We now have over 167,000 customers, billions of consumer profiles, and hundreds of billions of customer messages and follow-on conversion data. We are building state-of-the-art AI and machine learning technologies at Klaviyo to power Composer, as well as personalization products such as smart send time, audience optimization and product recommendations. As a Senior Machine Learning Platform Engineer , you will help build the core platforms, tools, and infrastructure that ML and AI engineers rely on to create advanced agents and models powering Klaviyo’s products. You will drive key technical initiatives for training and deploying models , unifying and standardizing feature data , and scaling systems that must operate reliably at Klaviyo’s data and traffic scale. This is a backend-heavy, hands-on technical individual contributor role. You will lead technical execution, conduct code and design reviews, author high-impact code for critical system paths, and collaborate closely with product, ML, data science, and infrastructure partners to deliver durable, high-leverage platforms that accelerate AI development across Klaviyo. This role is based in Boston. How You’ll Make an Impact Enable AI / ML teams across Klaviyo to ship new models and ML-powered features faster, more safely, and more reliably. Evolve our ML and LLM platform architecture so teams can build, evaluate, and operate production ML systems with consistent patterns and best practices. Improve reliability, observability, and cost efficiency of ML training, inference, and other ML workloads that serve features like smart send time, audience optimization and product recommendations. Raise the bar on engineering and operational excellence for systems that support 167K+ customers and billions of events. Architect and scale systems supporting feature storage and real-time retrieval for training and inference datasets What You’ll Do Work closely with AI & ML application teams to design seamless workflows for continuous model training, inference, and monitoring Lead technical execution, conduct code and design reviews, and author high-impact code for critical system paths. Mentor engineers across the organization, promoting engineering excellence, best practices, and strong design standards. Drive architectural design and technical direction for core components of the ML and Feature platforms. Partner with product and engineering leaders to define the ML Platform roadmap. Learn more about the team’s work in our blogs on Ray Jobs & Ray Tune. Who You Are We encourage candidates to apply even if they do not meet all the qualifications listed. ML Platform and MLOps are rapidly evolving spaces and we are all constantly learning. 7+ years of experience as a software engineer, ML platform engineer, or similar, building backend or distributed systems. Demonstrated experience designing and launching AI/ML systems in production at scale Strong proficiency in Python (or a similar backend language such as Go, Java, or Scala). Experience with cloud infrastructure and platform fundamentals (AWS, kubernetes): Familiarity with data-intensive systems: streaming or batch processing, data modeling, and designing systems with large-scale data in mind (spark, ray-data). Comfortable collaborating with cross-functional technical partners (ML, product, infra, security). Strong communication skills and a track record of driving technical excellence across teams. What to Expect in Your First 90 Days 30 Days Complete Klaviyo boot camp and onboarding for the AI & Analytics organization. Build strong context on our AI/ML stack, platform components, and roadmap. Meet your team, engineering peers, and key stakeholders across product, ML, infra, and security. Onboard to existing technical workstreams and gain familiarity with production ML deployment pipelines. 60 Days Deliver high-impact architectural enhancements or core features across the ML Platform end-to-end. Conduct deep technical dives into platform architecture and mentor peers through detailed code and design reviews. Partner with staff/principal engineers and product leaders to establish technical standards and design patterns for feature platform components. Partner with product and technical leaders to shape the next 2–3 quarters of roadmap at a high level. 90 Days Own accountability for delivery, reliability, and operational health of key ML Platform systems in your area. Have multiple features or platform capabilities shipped that are in active use by ML/AI product teams. Participate fully in on-call and incident management for your team’s services. Contribute to broader AI/ML strategy and platform direction, influencing how Klaviyo builds and operates models at scale. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $148,000—$222,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).",0,1792712510000,"2026-10-23 01:45:23","2026-10-22T11:21:09-04:00",148000,222000,"USD",{"jsonldValid":15,"jsonld":29},"",{"jobs":31},[32,47,54,66,78,95],{"id":33,"applyToken":34,"slug":35,"title":36,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":37,"country":14,"remote":15,"employmentType":38,"department":39,"content_html":40,"content_text":41,"years":21,"createdAt":22,"updatedAtISO":42,"postedAtISO":43,"hasSalary":15,"salaryMin":44,"salaryMax":45,"currency":27,"schema":46},"80b358459188228d72c0da096bebc6f0de2afdd52b4491ae6e9f5903226a2197","25b52e01fc1b2763cc70f81b5bf5ed76a633bcbcf241a878489a0c1bbaff7147","order-to-cash-track-lead-finance-engineering-at-klaviyo-3e6b75c446","Order to Cash Track Lead, Finance Engineering","San Francisco",[17],"Finance","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>At Klaviyo, we know that building a great company starts with building a great team. We welcome candidates from a wide range of backgrounds and experiences, and we care as much about your trajectory and potential as we do about direct, one‑to‑one matches with every requirement.\u003C/p>\n\u003Cp>\u003Cstrong>About the team\u003C/strong>\u003C/p>\n\u003Cp>Klaviyo went public in 2023 and is scaling fast. This is a rare chance to lead and build the Order to Cash (O2C) foundation for a company at this inflection point. The Finance Technology Systems team is part of G&A Systems within Global Technology Solutions (GTS). This group designs, operates, and continually improves the applications and workflows that power how Klaviyo manages money, risk, and financial reporting at scale.\u003C/p>\n\u003Cp>The team partners closely with Finance, Accounting, Tax, Treasury, FP&A, Procurement, and Internal Audit, as well as adjacent technology teams like Corporate IT, Data, and GTM Systems, to ensure our back‑office stack is reliable, well‑integrated, compliant, and ready for a public, AI‑forward SaaS business. We own the roadmap, health, and governance of platforms including our ERP and financial systems (e.g., NetSuite/Oracle), procure‑to‑pay (e.g., Coupa), revenue and billing systems, and related integrations and automation.\u003C/p>\n\u003Cp>This role reports to the Director, G&A Systems and leads the team responsible for Finance Technology Solutions across Klaviyo.\u003C/p>\n\u003Cp>\u003Cstrong>What You'll Do\u003C/strong>\u003C/p>\n\u003Cp>As the Order to Cash (O2C) Lead, Finance Systems, you will be the accountable technology leader for Klaviyo’s O2C application landscape and core financial workflows. You will lead Enterprise and International Expansion capabilities that will provide revenue uplift for Klaviyo.\u003C/p>\n\u003Cp>\u003Cstrong>Own the O2C track\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Execute on the roadmap for Klaviyo’s O2C stack aligned to the company priorities by translating business requirements into functional and technical design. Bring first principles thinking to your design.\u003C/li>\n\u003Cli>Integrate CPQ to NetSuite and ensure that all Enterprise capabilities are delivered with scale.\u003C/li>\n\u003Cli>Look at O2C systems landscape and provide recommendations to set Klaviyo for the future\u003C/li>\n\u003Cli>Ensure we deliver with the highest code quality by thoroughly thinking through test cases and applying rigorous build and test.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Own SOX, controls, and audit readiness for Finance systems\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Own the design, implementation, and operation of IT General Controls (ITGCs) and other key controls across O2C applications, in partnership with Internal Audit, Security, and external auditors.\u003C/li>\n\u003Cli>Continually simplify and automate controls and evidence collection so audits are reliable and predictable, with fewer deficiencies and lower friction for Finance and GTS teams.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Drive AI-native transformation across Finance \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Lead Klaviyo's push to make Finance one of the most automated, insight-driven functions in the company. You'll identify and deliver high-value AI use cases across the O2C workflow. \u003C/li>\n\u003Cli>You'll partner directly with Klaviyo's AI and data platform teams and Finance Engineering  to embed AI into core Finance processes with clear guardrails, measurable productivity gains, and the rigor expected of a public company. This isn't a future-state vision, it's work already underway, and you'll own it from a Product standpoint.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Design and optimize core Finance processes and systems\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Have a leader mindset and partner with Controllership, Tax, Treasury  leaders to improve and continuously refine end‑to‑end O2C workflows ensuring systems and processes are tightly aligned.\u003C/li>\n\u003Cli>Ensure our ERP and other SaaS O2C applications are configured, integrated, and operated to support accurate, timely close, scalable revenue and billing, and high‑quality financial data that downstream teams can trust.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Act as a strategic partner and communicator\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Serve as the primary technology partner for Controller, and Finance leadership team on systems, data, and process topics; \u003C/li>\n\u003Cli>As needed, represent Finance Technology Systems in executive forums, planning cycles, and cross‑functional initiatives, ensuring O2C needs are anticipated and built into wider GTS and company roadmaps.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who You Are\u003C/strong>\u003C/p>\n\u003Cp>You've spent your career at the intersection of Finance and Technology and you've moved beyond just keeping systems running. You think in product design, roadmaps, outcomes, and partnerships. You know what a well-run O2C  function looks like, and you know how to build one.\u003C/p>\n\u003Cp>You've worked in  teams through real complexity: ERP and other transformations, SOX audits, billing system overhauls, or the messy work of integrating Finance systems across a growing company. You don't need a perfect environment to do great work, you create structure where there isn't any, and you bring Finance and engineering stakeholders along with you.\u003C/p>\n\u003Cp>Specifically, you likely bring:\u003C/p>\n\u003Cul>\n\u003Cli>10+ years in enterprise or business systems, with meaningful ownership of Finance technology at a tech or SaaS company; 4+ years in O2C, responsible for order-to cash\u003C/li>\n\u003Cli>Understanding  of practical SOX ITGC experience and a clean track record working with Internal Audit and external auditors\u003C/li>\n\u003Cli>Solid understanding of enterprise-led growth, international expansion and system features required to enable moving upmarket\u003C/li>\n\u003Cli>Hands-on in  ERP and Finance application architecture (NetSuite/Oracle, Avalara, Zuora, or similar), integration patterns, and how Finance data flows across a modern tech stack\u003C/li>\n\u003Cli>Deliver business outcomes by partnering  strong engineering team with AI build-first mentality \u003C/li>\n\u003Cli>Personally built or scaled AI and automation in Finance workflows - reconciliations, invoice processing, forecasting prep and can speak to what worked and what didn't\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$140,000—$210,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, we know that building a great company starts with building a great team. We welcome candidates from a wide range of backgrounds and experiences, and we care as much about your trajectory and potential as we do about direct, one‑to‑one matches with every requirement. About the team Klaviyo went public in 2023 and is scaling fast. This is a rare chance to lead and build the Order to Cash (O2C) foundation for a company at this inflection point. The Finance Technology Systems team is part of G&A Systems within Global Technology Solutions (GTS). This group designs, operates, and continually improves the applications and workflows that power how Klaviyo manages money, risk, and financial reporting at scale. The team partners closely with Finance, Accounting, Tax, Treasury, FP&A, Procurement, and Internal Audit, as well as adjacent technology teams like Corporate IT, Data, and GTM Systems, to ensure our back‑office stack is reliable, well‑integrated, compliant, and ready for a public, AI‑forward SaaS business. We own the roadmap, health, and governance of platforms including our ERP and financial systems (e.g., NetSuite/Oracle), procure‑to‑pay (e.g., Coupa), revenue and billing systems, and related integrations and automation. This role reports to the Director, G&A Systems and leads the team responsible for Finance Technology Solutions across Klaviyo. What You'll Do As the Order to Cash (O2C) Lead, Finance Systems, you will be the accountable technology leader for Klaviyo’s O2C application landscape and core financial workflows. You will lead Enterprise and International Expansion capabilities that will provide revenue uplift for Klaviyo. Own the O2C track Execute on the roadmap for Klaviyo’s O2C stack aligned to the company priorities by translating business requirements into functional and technical design. Bring first principles thinking to your design. Integrate CPQ to NetSuite and ensure that all Enterprise capabilities are delivered with scale. Look at O2C systems landscape and provide recommendations to set Klaviyo for the future Ensure we deliver with the highest code quality by thoroughly thinking through test cases and applying rigorous build and test. Own SOX, controls, and audit readiness for Finance systems Own the design, implementation, and operation of IT General Controls (ITGCs) and other key controls across O2C applications, in partnership with Internal Audit, Security, and external auditors. Continually simplify and automate controls and evidence collection so audits are reliable and predictable, with fewer deficiencies and lower friction for Finance and GTS teams. Drive AI-native transformation across Finance Lead Klaviyo's push to make Finance one of the most automated, insight-driven functions in the company. You'll identify and deliver high-value AI use cases across the O2C workflow. You'll partner directly with Klaviyo's AI and data platform teams and Finance Engineering to embed AI into core Finance processes with clear guardrails, measurable productivity gains, and the rigor expected of a public company. This isn't a future-state vision, it's work already underway, and you'll own it from a Product standpoint. Design and optimize core Finance processes and systems Have a leader mindset and partner with Controllership, Tax, Treasury leaders to improve and continuously refine end‑to‑end O2C workflows ensuring systems and processes are tightly aligned. Ensure our ERP and other SaaS O2C applications are configured, integrated, and operated to support accurate, timely close, scalable revenue and billing, and high‑quality financial data that downstream teams can trust. Act as a strategic partner and communicator Serve as the primary technology partner for Controller, and Finance leadership team on systems, data, and process topics; As needed, represent Finance Technology Systems in executive forums, planning cycles, and cross‑functional initiatives, ensuring O2C needs are anticipated and built into wider GTS and company roadmaps. Who You Are You've spent your career at the intersection of Finance and Technology and you've moved beyond just keeping systems running. You think in product design, roadmaps, outcomes, and partnerships. You know what a well-run O2C function looks like, and you know how to build one. You've worked in teams through real complexity: ERP and other transformations, SOX audits, billing system overhauls, or the messy work of integrating Finance systems across a growing company. You don't need a perfect environment to do great work, you create structure where there isn't any, and you bring Finance and engineering stakeholders along with you. Specifically, you likely bring: 10+ years in enterprise or business systems, with meaningful ownership of Finance technology at a tech or SaaS company; 4+ years in O2C, responsible for order-to cash Understanding of practical SOX ITGC experience and a clean track record working with Internal Audit and external auditors Solid understanding of enterprise-led growth, international expansion and system features required to enable moving upmarket Hands-on in ERP and Finance application architecture (NetSuite/Oracle, Avalara, Zuora, or similar), integration patterns, and how Finance data flows across a modern tech stack Deliver business outcomes by partnering strong engineering team with AI build-first mentality Personally built or scaled AI and automation in Finance workflows - reconciliations, invoice processing, forecasting prep and can speak to what worked and what didn't Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $140,000—$210,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).","2026-10-23 01:45:26","2026-10-22T11:01:04-04:00",140000,210000,{"jsonldValid":15,"jsonld":29},{"id":48,"applyToken":49,"slug":50,"title":36,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":51,"department":39,"content_html":40,"content_text":41,"years":21,"createdAt":22,"updatedAtISO":42,"postedAtISO":52,"hasSalary":15,"salaryMin":44,"salaryMax":45,"currency":27,"schema":53},"5859988e363f80d6cdfa6984558c476804d4deadc32672b5dd8834040bbb2cd6","4450eb666509b08e00647f4d8df8941d2eaf7717cea35b1f921ed5c03cc7f321","order-to-cash-track-lead-finance-engineering-at-klaviyo-6664e0347b",[17],"2026-10-22T11:01:03-04:00",{"jsonldValid":15,"jsonld":29},{"id":55,"applyToken":56,"slug":57,"title":58,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":59,"department":18,"content_html":60,"content_text":61,"years":21,"createdAt":62,"updatedAtISO":63,"postedAtISO":64,"hasSalary":15,"salaryMin":25,"salaryMax":26,"currency":27,"schema":65},"0d83e6773a3730f5f1c2d7b1fedf6480678d99ffda9d85ada1ae409957aec5a4","3752e2d4ce275e09863838f38acb991805eae739f2194fc70b8e516fd930c748","senior-software-engineer-agent-runtime-and-customer-workflow-at-klaviyo-4f12a08929","Senior Software Engineer, Agent Runtime & Customer Workflows",[17],"\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Ch2>Senior Software Engineer, Agent Runtime & Customer Workflows \u003Cbr>Customer Agent\u003C/h2>\n\u003Ch2>About the Role\u003C/h2>\n\u003Cp>At Klaviyo, we believe the future of software lies not only in tools that help people work more efficiently, but in intelligent systems that can take action, learn from outcomes, and improve customer experiences over time.\u003C/p>\n\u003Cp>Klaviyo serves more than 167,000 customers and processes billions of consumer profiles, messages, interactions, and conversion signals. This creates a unique opportunity to build state-of-the-art AI systems that help businesses create and execute better customer experiences at scale.\u003C/p>\n\u003Cp>We’re looking for a \u003Cstrong>Senior Software Engineer, Agent Runtime & Customer Workflows\u003C/strong> to join the Customer Agent team, Klaviyo’s AI-native conversational platform. You’ll design and build scalable backend systems and AI-powered product experiences that enable agents to reason, retrieve context, use tools, and take reliable action on behalf of customers.\u003C/p>\n\u003Cp>You’ll be expected to independently own meaningful technical problems, make pragmatic engineering tradeoffs, and help evolve the architecture and quality of the systems you work on.\u003C/p>\n\u003Ch2>How You Will Make a Difference\u003C/h2>\n\u003Cul>\n\u003Cli>Design and build reliable, scalable backend systems and APIs that power AI-driven customer experiences.\u003C/li>\n\u003Cli>Build and evolve production agentic systems involving tool use, orchestration, context management, retrieval, structured outputs, and multi-step workflows.\u003C/li>\n\u003Cli>Solve hard applied AI problems across retrieval and RAG, grounding, model selection, hallucination mitigation, and deciding when deterministic or hybrid approaches are better than LLMs.\u003C/li>\n\u003Cli>Develop evaluation strategies using representative datasets, automated and human evaluation, regression testing, qualitative error analysis, and production signals.\u003C/li>\n\u003Cli>Improve production reliability through guardrails, fallbacks, retries, observability, monitoring, and thoughtful failure handling.\u003C/li>\n\u003Cli>Build asynchronous and distributed processing workflows that support high-volume AI workloads.\u003C/li>\n\u003Cli>Participate in an on-call rotation and help diagnose, mitigate, and learn from production incidents.\u003C/li>\n\u003Cli>Work directly with external customers and cross-functional partners to understand workflows, identify pain points, and translate feedback into product and technical improvements.\u003C/li>\n\u003Cli>Monitor shipped experiences and use customer behavior, quality metrics, and system performance to guide iteration.\u003C/li>\n\u003C/ul>\n\u003Ch2>Who You Are\u003C/h2>\n\u003Cul>\n\u003Cli>You have \u003Cstrong>5-7 years of professional software engineering experience\u003C/strong>, with a strong foundation in backend systems and distributed applications.\u003C/li>\n\u003Cli>You have hands-on experience building and deploying \u003Cstrong>generative AI or agentic AI applications into production\u003C/strong> for real users.\u003C/li>\n\u003Cli>You are proficient in \u003Cstrong>Python\u003C/strong> and modern backend frameworks such as FastAPI or Django.\u003C/li>\n\u003Cli>You have experience with asynchronous processing and distributed task or event systems such as Celery, Kafka, SQS, RabbitMQ, or Redis.\u003C/li>\n\u003Cli>You have strong knowledge of databases, data modeling, APIs, and persistence patterns used in production systems.\u003C/li>\n\u003Cli>You are comfortable working in cloud-native environments with technologies such as AWS, containers, Kubernetes, infrastructure automation, or CI/CD systems.\u003C/li>\n\u003Cli>You can reason clearly about tradeoffs among quality, latency, cost, reliability, and implementation complexity.\u003C/li>\n\u003Cli>You are able to operate independently in ambiguous environments, break down loosely defined problems, and make pragmatic decisions about what to build first.\u003C/li>\n\u003Cli>You have experience with and genuine interest in \u003Cstrong>working directly with external customers\u003C/strong> to understand problems and improve products.\u003C/li>\n\u003Cli>You care about shipping useful, reliable products and bring curiosity and sound engineering judgment to a rapidly evolving technical space.\u003C/li>\n\u003C/ul>\n\u003Ch2>Nice to Have\u003C/h2>\n\u003Cul>\n\u003Cli>Experience training, fine-tuning, distilling, or otherwise adapting machine learning or language models for production use.\u003C/li>\n\u003Cli>Experience with reinforcement learning or feedback-driven optimization.\u003C/li>\n\u003Cli>Experience building evaluation infrastructure such as LLM-as-judge systems, evaluator calibration frameworks, benchmark suites, or AI quality platforms.\u003C/li>\n\u003Cli>Experience operating AI systems at substantial scale, including optimizing inference cost, latency, or throughput.\u003C/li>\n\u003C/ul>\n\u003Cp>#indeedRD\u003C/p>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$148,000—$222,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Senior Software Engineer, Agent Runtime & Customer Workflows Customer Agent About the Role At Klaviyo, we believe the future of software lies not only in tools that help people work more efficiently, but in intelligent systems that can take action, learn from outcomes, and improve customer experiences over time. Klaviyo serves more than 167,000 customers and processes billions of consumer profiles, messages, interactions, and conversion signals. This creates a unique opportunity to build state-of-the-art AI systems that help businesses create and execute better customer experiences at scale. We’re looking for a Senior Software Engineer, Agent Runtime & Customer Workflows to join the Customer Agent team, Klaviyo’s AI-native conversational platform. You’ll design and build scalable backend systems and AI-powered product experiences that enable agents to reason, retrieve context, use tools, and take reliable action on behalf of customers. You’ll be expected to independently own meaningful technical problems, make pragmatic engineering tradeoffs, and help evolve the architecture and quality of the systems you work on. How You Will Make a Difference Design and build reliable, scalable backend systems and APIs that power AI-driven customer experiences. Build and evolve production agentic systems involving tool use, orchestration, context management, retrieval, structured outputs, and multi-step workflows. Solve hard applied AI problems across retrieval and RAG, grounding, model selection, hallucination mitigation, and deciding when deterministic or hybrid approaches are better than LLMs. Develop evaluation strategies using representative datasets, automated and human evaluation, regression testing, qualitative error analysis, and production signals. Improve production reliability through guardrails, fallbacks, retries, observability, monitoring, and thoughtful failure handling. Build asynchronous and distributed processing workflows that support high-volume AI workloads. Participate in an on-call rotation and help diagnose, mitigate, and learn from production incidents. Work directly with external customers and cross-functional partners to understand workflows, identify pain points, and translate feedback into product and technical improvements. Monitor shipped experiences and use customer behavior, quality metrics, and system performance to guide iteration. Who You Are You have 5-7 years of professional software engineering experience , with a strong foundation in backend systems and distributed applications. You have hands-on experience building and deploying generative AI or agentic AI applications into production for real users. You are proficient in Python and modern backend frameworks such as FastAPI or Django. You have experience with asynchronous processing and distributed task or event systems such as Celery, Kafka, SQS, RabbitMQ, or Redis. You have strong knowledge of databases, data modeling, APIs, and persistence patterns used in production systems. You are comfortable working in cloud-native environments with technologies such as AWS, containers, Kubernetes, infrastructure automation, or CI/CD systems. You can reason clearly about tradeoffs among quality, latency, cost, reliability, and implementation complexity. You are able to operate independently in ambiguous environments, break down loosely defined problems, and make pragmatic decisions about what to build first. You have experience with and genuine interest in working directly with external customers to understand problems and improve products. You care about shipping useful, reliable products and bring curiosity and sound engineering judgment to a rapidly evolving technical space. Nice to Have Experience training, fine-tuning, distilling, or otherwise adapting machine learning or language models for production use. Experience with reinforcement learning or feedback-driven optimization. Experience building evaluation infrastructure such as LLM-as-judge systems, evaluator calibration frameworks, benchmark suites, or AI quality platforms. Experience operating AI systems at substantial scale, including optimizing inference cost, latency, or throughput. #indeedRD Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $148,000—$222,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).",1792639318000,"2026-10-22 05:25:06","2026-10-22T00:08:39-04:00",{"jsonldValid":15,"jsonld":29},{"id":67,"applyToken":68,"slug":69,"title":70,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":71,"department":18,"content_html":72,"content_text":73,"years":21,"createdAt":62,"updatedAtISO":63,"postedAtISO":74,"hasSalary":15,"salaryMin":75,"salaryMax":76,"currency":27,"schema":77},"8ebf39d7aff630dd1f99dc4c5e191038d9c851ac77c37d071a170db9cb1f6906","091cc98f86eea1f9856e0d2e6e516887e84d9710eb110fa345e11c484cdab6f2","software-engineer-conversational-products-and-agent-workflow-at-klaviyo-95bfb14b26","Software Engineer, Conversational Products & Agent Workflows",[17],"\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Ch1>Software Engineer, Conversational Products & Agent Workflows\u003Cbr>Customer Agent\u003C/h1>\n\u003Ch2>About the Role\u003C/h2>\n\u003Cp>At Klaviyo, we believe the future of software lies not only in tools that help people work more efficiently, but in intelligent systems that can take action, learn from outcomes, and improve customer experiences over time.\u003C/p>\n\u003Cp>Klaviyo serves more than 167,000 customers and processes billions of consumer profiles, messages, interactions, and conversion signals. This creates a unique opportunity to build state-of-the-art AI systems that help businesses create and execute better customer experiences at scale.\u003C/p>\n\u003Cp>We’re looking for a Software Engineer, Conversational Products & Agent Workflows to join the Customer Agent team, Klaviyo’s AI-native conversational platform. You’ll help build scalable backend systems and AI-powered product experiences that enable agents to retrieve context, use tools, and take reliable action on behalf of customers.\u003C/p>\n\u003Cp>This is a \u003Cstrong>backend-heavy role with opportunities to contribute to user-facing experiences\u003C/strong>. You’ll independently own meaningful pieces of larger systems, contribute to technical decisions, and continue developing your depth across backend engineering, applied AI, and production reliability.\u003C/p>\n\u003Ch2>How You Will Make a Difference\u003C/h2>\n\u003Cul>\n\u003Cli>Build and improve reliable backend systems and APIs that power AI-driven customer experiences.\u003C/li>\n\u003Cli>Develop production agentic features involving tool use, context management, retrieval, structured outputs, orchestration, and multi-step workflows.\u003C/li>\n\u003Cli>Contribute to solving applied AI problems across retrieval and RAG, grounding, hallucination mitigation, model selection, and choosing between LLM-based, deterministic, or hybrid approaches.\u003C/li>\n\u003Cli>Build and use evaluation approaches including representative datasets, automated and human evaluation, regression testing, qualitative error analysis, and production signals.\u003C/li>\n\u003Cli>Improve system reliability through guardrails, retries, fallbacks, observability, monitoring, and thoughtful failure handling.\u003C/li>\n\u003Cli>Build asynchronous and distributed processing workflows that support AI workloads at scale.\u003C/li>\n\u003Cli>Participate in an on-call rotation and help diagnose, mitigate, and learn from production incidents.\u003C/li>\n\u003Cli>Work with external customers and cross-functional partners to understand workflows, identify pain points, and translate feedback into product improvements.\u003C/li>\n\u003Cli>Monitor shipped experiences and use quality metrics, system performance, and customer feedback to guide iteration.\u003C/li>\n\u003C/ul>\n\u003Ch2>Who You Are\u003C/h2>\n\u003Cul>\n\u003Cli>You have \u003Cstrong>3+ years of professional software engineering experience\u003C/strong>, with experience building backend systems or distributed applications.\u003C/li>\n\u003Cli>You have hands-on experience building or contributing to \u003Cstrong>generative AI or agentic AI applications\u003C/strong>, ideally used by real users or in production environments.\u003C/li>\n\u003Cli>You are proficient in \u003Cstrong>Python\u003C/strong> and have experience with modern backend frameworks such as FastAPI or Django.\u003C/li>\n\u003Cli>You have experience with asynchronous processing or distributed task/event systems such as Celery, Kafka, SQS, RabbitMQ, or Redis.\u003C/li>\n\u003Cli>You have working knowledge of databases, data modeling, APIs, and persistence patterns used in production systems.\u003C/li>\n\u003Cli>You are comfortable working in cloud environments and have experience with technologies such as AWS, containers, Kubernetes, infrastructure automation, or CI/CD systems.\u003C/li>\n\u003Cli>You can reason about tradeoffs among quality, latency, cost, reliability, and implementation complexity, and know when to seek additional technical context.\u003C/li>\n\u003Cli>You are comfortable working through ambiguity, breaking larger problems into smaller pieces, and making progress without every requirement being fully specified.\u003C/li>\n\u003Cli>You have experience with, or strong interest in, \u003Cstrong>working directly with external customers\u003C/strong> to understand problems and improve products.\u003C/li>\n\u003Cli>You care about shipping useful, reliable products and are motivated to deepen your engineering judgment in a rapidly evolving technical space.\u003C/li>\n\u003C/ul>\n\u003Ch2>Nice to Have\u003C/h2>\n\u003Cul>\n\u003Cli>Experience training, fine-tuning, distilling, or otherwise adapting machine learning or language models.\u003C/li>\n\u003Cli>Experience with reinforcement learning or feedback-driven optimization.\u003C/li>\n\u003Cli>Experience with evaluation infrastructure such as LLM-as-judge systems, evaluator calibration, benchmark datasets, or AI quality tooling.\u003C/li>\n\u003Cli>Experience operating AI systems at meaningful production scale or optimizing inference cost, latency, or throughput.\u003C/li>\n\u003C/ul>\n\u003Cp>#indeedRD\u003C/p>\n\u003Cp>-\u003C/p>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$116,000—$174,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Software Engineer, Conversational Products & Agent Workflows Customer Agent About the Role At Klaviyo, we believe the future of software lies not only in tools that help people work more efficiently, but in intelligent systems that can take action, learn from outcomes, and improve customer experiences over time. Klaviyo serves more than 167,000 customers and processes billions of consumer profiles, messages, interactions, and conversion signals. This creates a unique opportunity to build state-of-the-art AI systems that help businesses create and execute better customer experiences at scale. We’re looking for a Software Engineer, Conversational Products & Agent Workflows to join the Customer Agent team, Klaviyo’s AI-native conversational platform. You’ll help build scalable backend systems and AI-powered product experiences that enable agents to retrieve context, use tools, and take reliable action on behalf of customers. This is a backend-heavy role with opportunities to contribute to user-facing experiences . You’ll independently own meaningful pieces of larger systems, contribute to technical decisions, and continue developing your depth across backend engineering, applied AI, and production reliability. How You Will Make a Difference Build and improve reliable backend systems and APIs that power AI-driven customer experiences. Develop production agentic features involving tool use, context management, retrieval, structured outputs, orchestration, and multi-step workflows. Contribute to solving applied AI problems across retrieval and RAG, grounding, hallucination mitigation, model selection, and choosing between LLM-based, deterministic, or hybrid approaches. Build and use evaluation approaches including representative datasets, automated and human evaluation, regression testing, qualitative error analysis, and production signals. Improve system reliability through guardrails, retries, fallbacks, observability, monitoring, and thoughtful failure handling. Build asynchronous and distributed processing workflows that support AI workloads at scale. Participate in an on-call rotation and help diagnose, mitigate, and learn from production incidents. Work with external customers and cross-functional partners to understand workflows, identify pain points, and translate feedback into product improvements. Monitor shipped experiences and use quality metrics, system performance, and customer feedback to guide iteration. Who You Are You have 3+ years of professional software engineering experience , with experience building backend systems or distributed applications. You have hands-on experience building or contributing to generative AI or agentic AI applications , ideally used by real users or in production environments. You are proficient in Python and have experience with modern backend frameworks such as FastAPI or Django. You have experience with asynchronous processing or distributed task/event systems such as Celery, Kafka, SQS, RabbitMQ, or Redis. You have working knowledge of databases, data modeling, APIs, and persistence patterns used in production systems. You are comfortable working in cloud environments and have experience with technologies such as AWS, containers, Kubernetes, infrastructure automation, or CI/CD systems. You can reason about tradeoffs among quality, latency, cost, reliability, and implementation complexity, and know when to seek additional technical context. You are comfortable working through ambiguity, breaking larger problems into smaller pieces, and making progress without every requirement being fully specified. You have experience with, or strong interest in, working directly with external customers to understand problems and improve products. You care about shipping useful, reliable products and are motivated to deepen your engineering judgment in a rapidly evolving technical space. Nice to Have Experience training, fine-tuning, distilling, or otherwise adapting machine learning or language models. Experience with reinforcement learning or feedback-driven optimization. Experience with evaluation infrastructure such as LLM-as-judge systems, evaluator calibration, benchmark datasets, or AI quality tooling. Experience operating AI systems at meaningful production scale or optimizing inference cost, latency, or throughput. #indeedRD - Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $116,000—$174,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).","2026-10-22T00:08:51-04:00",116000,174000,{"jsonldValid":15,"jsonld":29},{"id":79,"applyToken":80,"slug":81,"title":82,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":83,"country":84,"remote":15,"employmentType":85,"department":86,"content_html":87,"content_text":88,"years":21,"createdAt":89,"updatedAtISO":90,"postedAtISO":91,"hasSalary":15,"salaryMin":92,"salaryMax":92,"currency":93,"schema":94},"b2997bceb13529aa739faca966bc067798ac34008d3373f8ab34bef165b02f5a","126ff0698cced6862a3cd3cc644ad4dd57e24942605e326c1473794373911fa1","account-executive-commercial-at-klaviyo-9e2afdd0ed","Account Executive - Commercial","London","United Kingdom",[17],"Sales","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>Account Executives at Klaviyo are given a tremendous opportunity to have a huge impact on Klaviyo’s prospects, on Klaviyo’s trajectory and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on closing deals the right way with the right customers whom they set up for success.\u003C/p>\n\u003Cp>AEs at Klaviyo run the entire sales cycle from qualification to demo, driving the buying process to close with minimal air support, all while managing dozens of prospects at once. The best AEs are able to close over 70% of their opportunities, forecast their business with accuracy, and proactively manage and extract value from their territory long term.\u003C/p>\n\u003Cp>\u003Cstrong>How You’ll Make an Impact:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Build Klaviyo’s client base across EMEA\u003C/li>\n\u003Cli>Actively manage your pipeline and develop a strategy for long-term sustained success\u003C/li>\n\u003Cli>Support the success of your peers\u003C/li>\n\u003Cli>Exhibit Klaviyo’s values of accountability and effort \u003C/li>\n\u003Cli>Provide guidance and support to new Account Executives \u003C/li>\n\u003Cli>Expand your skillset by participating in adjacent tasks over time\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who You Are:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Minimum 1 years' experience carrying net-new revenue quota and consistent overachievement selling MarTech SaaS solutions\u003C/li>\n\u003Cli>Experience selling to Founders/ Business Owners/ Marketing personas and strong knowledge of the Ecommerce/ Retailers/ Brands domain\u003C/li>\n\u003Cli>Experience working in a high-velocity and high-volume sales environment, often times with multiple stakeholders\u003C/li>\n\u003Cli>Experienced in and highly comfortable with outbounding and have creative techniques/ strategies\u003C/li>\n\u003Cli>Fluent in English (written & verbal). \u003C/li>\n\u003Cli>Excited, motivated, and inspired by exceeding goals \u003C/li>\n\u003Cli>Aren’t afraid to hear no and embrace failure as an opportunity to improve \u003C/li>\n\u003Cli>Strong growth mindset and continually seek improvement and are rigorous in your pursuit of it \u003C/li>\n\u003Cli>Are encouraging of your team, thoughtful, engaging, and energetic \u003C/li>\n\u003Cli>Are adept at influencing and relationship building\u003C/li>\n\u003C/ul>\n\u003Cp>#LI-Hybrid \u003C/p>\u003Cp>Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range in Local Currency:\u003C/p>\u003Cp>£65,000—£65,000 GBP\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Account Executives at Klaviyo are given a tremendous opportunity to have a huge impact on Klaviyo’s prospects, on Klaviyo’s trajectory and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on closing deals the right way with the right customers whom they set up for success. AEs at Klaviyo run the entire sales cycle from qualification to demo, driving the buying process to close with minimal air support, all while managing dozens of prospects at once. The best AEs are able to close over 70% of their opportunities, forecast their business with accuracy, and proactively manage and extract value from their territory long term. How You’ll Make an Impact: Build Klaviyo’s client base across EMEA Actively manage your pipeline and develop a strategy for long-term sustained success Support the success of your peers Exhibit Klaviyo’s values of accountability and effort Provide guidance and support to new Account Executives Expand your skillset by participating in adjacent tasks over time Who You Are: Minimum 1 years' experience carrying net-new revenue quota and consistent overachievement selling MarTech SaaS solutions Experience selling to Founders/ Business Owners/ Marketing personas and strong knowledge of the Ecommerce/ Retailers/ Brands domain Experience working in a high-velocity and high-volume sales environment, often times with multiple stakeholders Experienced in and highly comfortable with outbounding and have creative techniques/ strategies Fluent in English (written & verbal). Excited, motivated, and inspired by exceeding goals Aren’t afraid to hear no and embrace failure as an opportunity to improve Strong growth mindset and continually seek improvement and are rigorous in your pursuit of it Are encouraging of your team, thoughtful, engaging, and energetic Are adept at influencing and relationship building #LI-Hybrid Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range in Local Currency: £65,000—£65,000 GBP This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).",1792516970000,"2026-10-20 19:25:07","2026-10-20T06:01:46-04:00",65000,"GBP",{"jsonldValid":15,"jsonld":29},{"id":96,"applyToken":97,"slug":98,"title":99,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":100,"department":101,"content_html":102,"content_text":103,"years":21,"createdAt":89,"updatedAtISO":104,"postedAtISO":105,"hasSalary":15,"salaryMin":75,"salaryMax":76,"currency":27,"schema":106},"43d27615443a1b83eec991d1cac958b3a001baf26fc283469c96f8a005b6a42f","7d38ee2fe5b02ad523a82b550df24b99e4f4bae7252808cbd9e4e893e28c8052","senior-product-marketing-manager-go-to-market-excellence-at-klaviyo-08a77b730b","Senior Product Marketing Manager, Go-to-Market Excellence",[17],"Product","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>\u003Cstrong>About the team and role:\u003C/strong>\u003C/p>\n\u003Cp>We’re looking for a Senior Product Marketing Manager to own Go-to-Market Excellence: the programs, plays, and enablement that turn Klaviyo’s product innovation into pipeline, adoption, and revenue. You’ll make it easier for our sellers, Customer Success Managers, and partners to tell the Klaviyo story, win deals, and help customers get more value from our expanding platform.\u003C/p>\n\u003Cp>You’ll be the connective tissue between Product Marketing and the field. You’ll partner with Sales, Customer Success, Enablement, Partnerships, GTM Ops, and fellow PMMs to build scalable sales plays, drive product adoption across the CSM organization, and shape a clear enablement strategy that reaches our direct teams and extends to agency and technology partners. You’ll bring field and customer insight back to Product and PMM so the next launch is sharper than the last.\u003C/p>\n\u003Cp>If you’re energized by making sellers and CSMs more effective, thrive in a fast-paced, high-growth environment, and want to build the operating model for how Klaviyo goes to market, this role is built for you.\u003C/p>\n\u003Cp>\u003Cstrong>How you'll make a difference:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Seller Experience:\u003C/strong> Own the end-to-end experience for sellers: what they need, when they need it, and how they find it. Make our messaging, assets, and product knowledge easy to access and use, and simplify the path from product launch to the field.\u003C/li>\n\u003Cli>\u003Cstrong>Sales Plays & Programs:\u003C/strong> Build and maintain scalable sales plays and cross-functional GTM programs, including target personas, discovery questions, objection handling, competitive positioning, and proof points, with Sales, Marketing, and PMM leadership.\u003C/li>\n\u003Cli>\u003Cstrong>CSM Product Adoption:\u003C/strong> Partner with Customer Success to turn product capabilities into repeatable adoption, cross-sell, and expansion motions, including customer-ready talk tracks, playbooks, and use cases.\u003C/li>\n\u003Cli>\u003Cstrong>Enablement Strategy:\u003C/strong> Define the strategy and cadence for product and messaging enablement across Sales, CS, and Support, working with Enablement to deliver training, certification, and ongoing learning that sticks.\u003C/li>\n\u003Cli>\u003Cstrong>Partner Extension:\u003C/strong> Extend core messaging, plays, and enablement to agency, technology, and ecosystem partners so they can sell and implement Klaviyo with confidence.\u003C/li>\n\u003Cli>\u003Cstrong>Launch-to-Field Translation:\u003C/strong> Work with Platform and product PMMs to turn launches and roadmap into field-ready narratives, assets, and readiness, and make sure the field is prepared before go-live.\u003C/li>\n\u003Cli>\u003Cstrong>Field Insight & Roadmap Influence:\u003C/strong> Gather win/loss, call, and deal insight; spot patterns in what the field and customers need; and bring them to PMM and Product to shape messaging and priorities.\u003C/li>\n\u003Cli>\u003Cstrong>Measurement:\u003C/strong> Define and track success metrics for plays, programs, and enablement, such as win rate, pipeline influence, content usage, adoption, and attach. Use results to iterate.\u003C/li>\n\u003Cli>Performs other related duties as assigned to support the overall objectives of the Klaviyo PMM organization and GTM teams.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who you are:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5+ years of experience in B2B SaaS product marketing, sales enablement, or field marketing, with experience supporting complex, multi-stakeholder sales cycles.\u003C/li>\n\u003Cli>Proven track record of building sales plays, programs, and enablement that measurably improved field performance.\u003C/li>\n\u003Cli>Experience working directly with sales and customer success teams, and credibility with sellers and CSMs.\u003C/li>\n\u003Cli>Experience building enablement for, or marketing through, channel or ecosystem partners is a plus.\u003C/li>\n\u003Cli>Marketing technology and/or e-commerce experience is a plus.\u003C/li>\n\u003Cli>Strong analytical mindset: able to translate pipeline, revenue, adoption, and usage data into practical strategy.\u003C/li>\n\u003Cli>Clear communicator who simplifies complex products into business value.\u003C/li>\n\u003Cli>Influential cross-functional partner who can drive alignment without formal authority.\u003C/li>\n\u003Cli>Strong program management and organizational skills, with the ability to prioritize across many stakeholders and concurrent workstreams.\u003C/li>\n\u003Cli>Self-starter with an owner mindset, accountable for business results and not only deliverables.\u003C/li>\n\u003Cli>Love and thrive in a fast-paced, dynamic environment.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Education and Experience:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor’s degree in Marketing, Business, or a related field, or equivalent experience.\u003C/li>\n\u003Cli>At least five years of related experience required, including product marketing, sales enablement, or field marketing at a software company.\u003C/li>\n\u003Cli>Experience with sales and CS enablement platforms and CRM tools is preferred.\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$116,000—$174,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the team and role: We’re looking for a Senior Product Marketing Manager to own Go-to-Market Excellence: the programs, plays, and enablement that turn Klaviyo’s product innovation into pipeline, adoption, and revenue. You’ll make it easier for our sellers, Customer Success Managers, and partners to tell the Klaviyo story, win deals, and help customers get more value from our expanding platform. You’ll be the connective tissue between Product Marketing and the field. You’ll partner with Sales, Customer Success, Enablement, Partnerships, GTM Ops, and fellow PMMs to build scalable sales plays, drive product adoption across the CSM organization, and shape a clear enablement strategy that reaches our direct teams and extends to agency and technology partners. You’ll bring field and customer insight back to Product and PMM so the next launch is sharper than the last. If you’re energized by making sellers and CSMs more effective, thrive in a fast-paced, high-growth environment, and want to build the operating model for how Klaviyo goes to market, this role is built for you. How you'll make a difference: Seller Experience: Own the end-to-end experience for sellers: what they need, when they need it, and how they find it. Make our messaging, assets, and product knowledge easy to access and use, and simplify the path from product launch to the field. Sales Plays & Programs: Build and maintain scalable sales plays and cross-functional GTM programs, including target personas, discovery questions, objection handling, competitive positioning, and proof points, with Sales, Marketing, and PMM leadership. CSM Product Adoption: Partner with Customer Success to turn product capabilities into repeatable adoption, cross-sell, and expansion motions, including customer-ready talk tracks, playbooks, and use cases. Enablement Strategy: Define the strategy and cadence for product and messaging enablement across Sales, CS, and Support, working with Enablement to deliver training, certification, and ongoing learning that sticks. Partner Extension: Extend core messaging, plays, and enablement to agency, technology, and ecosystem partners so they can sell and implement Klaviyo with confidence. Launch-to-Field Translation: Work with Platform and product PMMs to turn launches and roadmap into field-ready narratives, assets, and readiness, and make sure the field is prepared before go-live. Field Insight & Roadmap Influence: Gather win/loss, call, and deal insight; spot patterns in what the field and customers need; and bring them to PMM and Product to shape messaging and priorities. Measurement: Define and track success metrics for plays, programs, and enablement, such as win rate, pipeline influence, content usage, adoption, and attach. Use results to iterate. Performs other related duties as assigned to support the overall objectives of the Klaviyo PMM organization and GTM teams. Who you are: 5+ years of experience in B2B SaaS product marketing, sales enablement, or field marketing, with experience supporting complex, multi-stakeholder sales cycles. Proven track record of building sales plays, programs, and enablement that measurably improved field performance. Experience working directly with sales and customer success teams, and credibility with sellers and CSMs. Experience building enablement for, or marketing through, channel or ecosystem partners is a plus. Marketing technology and/or e-commerce experience is a plus. Strong analytical mindset: able to translate pipeline, revenue, adoption, and usage data into practical strategy. Clear communicator who simplifies complex products into business value. Influential cross-functional partner who can drive alignment without formal authority. Strong program management and organizational skills, with the ability to prioritize across many stakeholders and concurrent workstreams. Self-starter with an owner mindset, accountable for business results and not only deliverables. Love and thrive in a fast-paced, dynamic environment. Education and Experience: Bachelor’s degree in Marketing, Business, or a related field, or equivalent experience. At least five years of related experience required, including product marketing, sales enablement, or field marketing at a software company. Experience with sales and CS enablement platforms and CRM tools is preferred. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $116,000—$174,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).","2026-10-20 19:25:08","2026-10-20T13:31:19-04:00",{"jsonldValid":15,"jsonld":29},1792744983669]