[{"data":1,"prerenderedAt":138},["ShallowReactive",2],{"$fVjtWx9mpPNU-rA_k8tpF7rIHtXoXls9uG7ycfUt1Eqs":3,"$feCD8soBASYldkDC9IXH1ZvXdml82hx7YviH7sLqlako":26},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"city":11,"country":12,"remote":13,"employmentType":14,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":24,"schema":25},"8feae8dceed60f283cf708b3ee9a318bc536f04b1b8bad789c01fe9eea3d79a3","4c4a817d03a1d5b0d96007608662585f40505199a9e316b290f4d3dcd8a572db","senior-manager-customer-success-at-twilio-e8eef49467","Senior Manager, Customer Success","twilio","","Remote - Australia","Australia",true,[15],"Full-time","Customer Success","\u003Cp>\u003Cstrong>Who we are \u003C/strong>\u003C/p>\n\u003Cp>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.\u003C/p>\n\u003Cp>Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u003Cbr>.\u003C/p>\n\u003Cp>\u003Cstrong>Hiring and how we work\u003C/strong>\u003C/p>\n\u003Cp>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! \u003C/p>\n\u003Cp>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. \u003Cbr>.\u003C/p>\u003Cp>\u003Cstrong>See yourself at Twilio\u003C/strong>\u003C/p>\n\u003Cp>Join the team as Twilio’s next Senior Manager, Customer Success.\u003C/p>\n\u003Cp>\u003Cstrong>About the job\u003C/strong>\u003C/p>\n\u003Cp>At Twilio, we believe the best customer interactions are grounded in real-time customer data. Our unified Customer Engagement Platform combines market-leading communications channels (Messaging, Voice, Video) with powerful Customer Data Platform (CDP) capabilities. This allows organizations to break down data silos, understand their audience through unified profiles, and orchestrate intelligent, highly personalized customer experiences at scale.\u003C/p>\n\u003Cp>The Customer Success Management team at Twilio is the central touchpoint for our strategic customers, orchestrating the post-sales customer lifecycle in partnership with Professional Services, Sales, Product, and Support. The team manages executive customer relationships, drives platform adoption, and guides organizations on leveraging customer data to unlock the full power of Twilio’s ecosystem. Fundamentally, the CSM team ensures customers derive measurable business value from our platform, leading to long-term retention and account expansion.\u003C/p>\n\u003Cp>As Senior Manager of Customer Success for APJ, you will lead a high-performing team of Senior Customer Success Managers overseeing a portfolio of enterprise accounts across the region. You will coach individual contributors, act as an executive escalation point, and build cross-functional alignment with Sales, Services, Engineering, and Product. You will play a pivotal role in refining our customer success operating model and regional GTM strategies to accelerate customer growth across APJ.\u003C/p>\n\u003Cp>This is an ideal role for an experienced CS leader who thrives on developing top talent, driving consumption and account health, and helping enterprise clients navigate complex digital transformation challenges.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities\u003C/strong>\u003C/p>\n\u003Cp>In this role, you’ll:\u003C/p>\n\u003Cul>\n\u003Cli>Lead and inspire a team of Senior CSMs driving account health, platform adoption, usage growth, value realization, and customer advocacy across the APJ region.\u003C/li>\n\u003Cli>Guide your team in helping enterprise clients execute holistic customer engagement strategies, leveraging both data infrastructure and communication channels.\u003C/li>\n\u003Cli>Serve as executive escalation contact for strategic accounts, building trusted advisor relationships with enterprise executives across IT, Product, Marketing, and Operations.\u003C/li>\n\u003Cli>Partner cross-functionally with Sales, Professional Services, Renewals, and Technical Support to protect recurring revenue, secure renewals, and drive usage expansion opportunities.\u003C/li>\n\u003Cli>Oversee account health tracking, forecasting, and reporting within Salesforce.com, establishing proactive risk identification and mitigation processes.\u003C/li>\n\u003Cli>Refine local customer success practices to align APJ operations with Twilio's global customer engagement strategy.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications \u003C/strong>\u003C/p>\n\u003Cp>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u003C/p>\n\u003Cp>\u003Cstrong>Required:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>People Leadership:\u003C/strong> 3+ years of people management experience in Customer Success, with a proven track record of hiring, coaching, and developing high-performing teams.\u003C/li>\n\u003Cli>\u003Cstrong>Customer Success Experience:\u003C/strong> 8+ years of total Customer Success Management or Account Management experience within complex enterprise environments.\u003C/li>\n\u003Cli>\u003Cstrong>Enterprise Portfolio Management:\u003C/strong> Experience leading teams that manage Fortune 500 or large, multi-faceted enterprise organizations.\u003C/li>\n\u003Cli>\u003Cstrong>Regional APJ Execution:\u003C/strong> Proven ability to navigate complex, multi-regional client structures across APJ, drive platform adoption, and achieve retention and revenue targets (OKRs).\u003C/li>\n\u003Cli>\u003Cstrong>Strategic Acumen:\u003C/strong> Comfortable leading business and value conversations with both technical stakeholders (Data, IT, Engineering) and line-of-business executives.\u003C/li>\n\u003Cli>\u003Cstrong>Leadership Competencies:\u003C/strong> Empathetic leadership style, exceptional crisis-communication and escalation management skills, and strong executive negotiation capabilities.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Desired:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience working with usage- or consumption-based revenue models, driving adoption and consumption expansion strategies.\u003C/li>\n\u003Cli>Background or familiarity with Customer Data Platforms (CDP), MarTech stacks, communications APIs, or broader B2B SaaS ecosystems.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Location\u003C/strong>\u003C/p>\n\u003Col>\n\u003Cli>This role will be remote, and based in Australia.\u003C/li>\n\u003C/ol>\n\u003Cp>\u003Cstrong>Travel \u003C/strong>\u003C/p>\n\u003Cp>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20%-25% travel is anticipated to help you connect in-person in a meaningful way.\u003C/p>\n\u003Cp>\u003Cstrong>What We Offer\u003C/strong>\u003C/p>\n\u003Cp>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u003C/p>\u003Cp>\u003Cstrong>Twilio thinks big. Do you?\u003C/strong>\u003C/p>\n\u003Cp>We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.\u003C/p>\n\u003Cp>So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.\u003C/p>\n\u003Cp>\u003Cstrong>.\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Stay alert to recruitment fraud\u003C/strong>\u003C/p>\n\u003Cp>We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u003Cbr>\u003Cbr>.\u003Cstrong> \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Twilio is proud to be an equal opportunity employer.\u003C/strong> We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u003C/p>","Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Manager, Customer Success. About the job At Twilio, we believe the best customer interactions are grounded in real-time customer data. Our unified Customer Engagement Platform combines market-leading communications channels (Messaging, Voice, Video) with powerful Customer Data Platform (CDP) capabilities. This allows organizations to break down data silos, understand their audience through unified profiles, and orchestrate intelligent, highly personalized customer experiences at scale. The Customer Success Management team at Twilio is the central touchpoint for our strategic customers, orchestrating the post-sales customer lifecycle in partnership with Professional Services, Sales, Product, and Support. The team manages executive customer relationships, drives platform adoption, and guides organizations on leveraging customer data to unlock the full power of Twilio’s ecosystem. Fundamentally, the CSM team ensures customers derive measurable business value from our platform, leading to long-term retention and account expansion. As Senior Manager of Customer Success for APJ, you will lead a high-performing team of Senior Customer Success Managers overseeing a portfolio of enterprise accounts across the region. You will coach individual contributors, act as an executive escalation point, and build cross-functional alignment with Sales, Services, Engineering, and Product. You will play a pivotal role in refining our customer success operating model and regional GTM strategies to accelerate customer growth across APJ. This is an ideal role for an experienced CS leader who thrives on developing top talent, driving consumption and account health, and helping enterprise clients navigate complex digital transformation challenges. Responsibilities In this role, you’ll: Lead and inspire a team of Senior CSMs driving account health, platform adoption, usage growth, value realization, and customer advocacy across the APJ region. Guide your team in helping enterprise clients execute holistic customer engagement strategies, leveraging both data infrastructure and communication channels. Serve as executive escalation contact for strategic accounts, building trusted advisor relationships with enterprise executives across IT, Product, Marketing, and Operations. Partner cross-functionally with Sales, Professional Services, Renewals, and Technical Support to protect recurring revenue, secure renewals, and drive usage expansion opportunities. Oversee account health tracking, forecasting, and reporting within Salesforce.com, establishing proactive risk identification and mitigation processes. Refine local customer success practices to align APJ operations with Twilio's global customer engagement strategy. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: People Leadership: 3+ years of people management experience in Customer Success, with a proven track record of hiring, coaching, and developing high-performing teams. Customer Success Experience: 8+ years of total Customer Success Management or Account Management experience within complex enterprise environments. Enterprise Portfolio Management: Experience leading teams that manage Fortune 500 or large, multi-faceted enterprise organizations. Regional APJ Execution: Proven ability to navigate complex, multi-regional client structures across APJ, drive platform adoption, and achieve retention and revenue targets (OKRs). Strategic Acumen: Comfortable leading business and value conversations with both technical stakeholders (Data, IT, Engineering) and line-of-business executives. Leadership Competencies: Empathetic leadership style, exceptional crisis-communication and escalation management skills, and strong executive negotiation capabilities. Desired: Experience working with usage- or consumption-based revenue models, driving adoption and consumption expansion strategies. Background or familiarity with Customer Data Platforms (CDP), MarTech stacks, communications APIs, or broader B2B SaaS ecosystems. Location This role will be remote, and based in Australia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20%-25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.",0,1790004481000,"2026-09-21 17:32:50","2026-09-21T11:50:22-04:00",false,"AUD",{"jsonldValid":23,"jsonld":10},{"jobs":27},[28,43,61,82,103,121],{"id":29,"applyToken":30,"slug":31,"title":32,"companyname":9,"companylogo":10,"city":33,"country":34,"remote":13,"employmentType":35,"department":36,"content_html":37,"content_text":38,"years":19,"createdAt":39,"updatedAtISO":21,"postedAtISO":40,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":41,"schema":42},"6701d269260324ca1e0eb79ec9f532a522bea0b5834f809bd69a409a09d64568","5f6e9629f4768bda46059e772aac0f4cb540ec5420303848bd955138df13b996","marketing-operations-specialist-at-twilio-6b1f282874","Marketing Operations Specialist","Remote - India","India",[15],"Operations","\u003Cp>\u003Cstrong>Who we are \u003C/strong>\u003C/p>\n\u003Cp>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.\u003C/p>\n\u003Cp>Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u003Cbr>.\u003C/p>\n\u003Cp>\u003Cstrong>Hiring and how we work\u003C/strong>\u003C/p>\n\u003Cp>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! \u003C/p>\n\u003Cp>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. \u003Cbr>.\u003C/p>\u003Cp>\u003Cstrong>See yourself at Twilio\u003C/strong>\u003C/p>\n\u003Cp>Join the team as Twilio’s next Marketing Operations Specialist\u003C/p>\n\u003Cp>\u003Cstrong>About the job\u003C/strong>\u003C/p>\n\u003Cp>This position is needed to oversee the planning, execution, and optimization of campaign operational requests. Reporting to the Manager, Marketing Campaign Operations, this role will be the operational backbone of our campaign initiatives.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities\u003C/strong>\u003C/p>\n\u003Cp>In this role, you’ll:\u003C/p>\n\u003Cul>\n\u003Cli>Collaborate with stakeholders to develop campaign strategies, timelines, and objectives\u003C/li>\n\u003Cli>Build, test and execute marketing campaigns across various platforms\u003C/li>\n\u003Cli>Prioritize, track and document campaign request updates via project management software (Jira)\u003C/li>\n\u003Cli>Optimize internal processes to improve efficiency and reduce bottlenecks\u003C/li>\n\u003Cli>Resolve roadblocks and issues as needed to meet campaign goals\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications \u003C/strong>\u003C/p>\n\u003Cp>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u003C/p>\n\u003Cp>\u003Cstrong>Required:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor's degree in Marketing, Business, Communications, or a related field\u003C/li>\n\u003Cli>3-5 years of experience in campaign operations, marketing operations, or project management\u003C/li>\n\u003Cli>Experience building automated and complex campaign programs from inception to completion (e.g., lead nurtures, customer lifecycle nurtures, audience segmentation, workflow automations)\u003C/li>\n\u003Cli>2+ years of experience leveraging Marketo\u003C/li>\n\u003Cli>Proven ability to manage multiple projects simultaneously in a fast paced environment\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Desired:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Excellent written and verbal communication skills\u003C/li>\n\u003Cli>Relevant certifications such as Marketo Certified Expert\u003C/li>\n\u003Cli>Proficiency with project management tools (e.g., Jira, Airtable, Asana)\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Location\u003C/strong>\u003C/p>\n\u003Cp>This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u003C/p>\n\u003Cp>\u003Cstrong>Travel \u003C/strong>\u003C/p>\n\u003Cp>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u003C/p>\n\u003Cp>\u003Cstrong>What We Offer\u003C/strong>\u003C/p>\n\u003Cp>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u003C/p>\u003Cp>\u003Cstrong>Twilio thinks big. Do you?\u003C/strong>\u003C/p>\n\u003Cp>We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.\u003C/p>\n\u003Cp>So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.\u003C/p>\n\u003Cp>\u003Cstrong>.\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Stay alert to recruitment fraud\u003C/strong>\u003C/p>\n\u003Cp>We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u003Cbr>\u003Cbr>.\u003Cstrong> \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Twilio is proud to be an equal opportunity employer.\u003C/strong> We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u003C/p>","Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Marketing Operations Specialist About the job This position is needed to oversee the planning, execution, and optimization of campaign operational requests. Reporting to the Manager, Marketing Campaign Operations, this role will be the operational backbone of our campaign initiatives. Responsibilities In this role, you’ll: Collaborate with stakeholders to develop campaign strategies, timelines, and objectives Build, test and execute marketing campaigns across various platforms Prioritize, track and document campaign request updates via project management software (Jira) Optimize internal processes to improve efficiency and reduce bottlenecks Resolve roadblocks and issues as needed to meet campaign goals Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Bachelor's degree in Marketing, Business, Communications, or a related field 3-5 years of experience in campaign operations, marketing operations, or project management Experience building automated and complex campaign programs from inception to completion (e.g., lead nurtures, customer lifecycle nurtures, audience segmentation, workflow automations) 2+ years of experience leveraging Marketo Proven ability to manage multiple projects simultaneously in a fast paced environment Desired: Excellent written and verbal communication skills Relevant certifications such as Marketo Certified Expert Proficiency with project management tools (e.g., Jira, Airtable, Asana) Location This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.",1789464069000,"2026-09-21T10:27:38-04:00","INR",{"jsonldValid":23,"jsonld":10},{"id":44,"applyToken":45,"slug":46,"title":47,"companyname":48,"companylogo":49,"companyTagline":50,"companyIndustry":51,"city":52,"country":12,"remote":23,"employmentType":53,"department":54,"content_html":55,"content_text":56,"years":19,"createdAt":57,"updatedAtISO":58,"postedAtISO":59,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":24,"schema":60},"1f929e3b89ce6c09bafcf74f16ea4d5c7f2626943092341ee155f27a391d1ba2","0752961b4157789ae9dec8be769f89a6602e60d4d830897ea53c793e55f51f37","crm-manager-at-eucalyptus-d4b564968d","CRM Manager","Eucalyptus","https://cdn.jobboardwise.com/logo/eucalyptus.vc","Delivering healthcare that puts patients first.","Health and Human Services","AU - HQ - NSW",[15],"Marketing","\u003Ch3>About Eucalyptus\u003C/h3>\n\u003Cp>We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.\u003C/p>\n\n\u003Cp>Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.\u003C/p>\n\n\u003Cp>Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.\u003Cbr>\u003Cbr>\u003C/p>\n\u003Ch3>Our Growth Story:\u003C/h3>\n\u003Cul>\n\u003Cli>Supporting patients living with obesity across our 5 markets\u003C/li>\n\u003Cli>Received selective NICE endorsement to provide services to the NHS\u003C/li>\n\u003Cli>Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.\u003C/li>\n\u003C/ul>\u003Ch2>About the Role\u003C/h2>\n\u003Cp>We are looking for a CRM Manager to own the full patient lifecycle for Juniper, from initial lead capture and nurture through onboarding, engagement, retention, churn intervention and reactivation. Sitting within Product Growth, you will bring our CRM activity under one clear owner and build a data-driven lifecycle engine that determines which communication should reach which patient, at what time, and through which channel. This is a senior, hands-on individual contributor role for someone who can set the strategy, work directly in the CRM platform, turn patient data into meaningful segments, and run experiments that improve conversion, retention and lifetime value. You will partner closely with Analytics, Growth, Product, Copy and Design, with the opportunity to shape how the CRM function and team grow over time.\u003C/p>\n\u003Ch2>What You Will Own\u003C/h2>\n\u003Cul>\n\u003Cli>Own CRM across the complete patient lifecycle, including lead nurture, onboarding, early engagement, active treatment, retention, churn prevention, win-back and reactivation.\u003C/li>\n\u003Cli>Audit and improve existing communications, ensuring patients receive a coordinated and relevant experience rather than disconnected messages from different teams.\u003C/li>\n\u003Cli>Design, build and optimise always-on lifecycle journeys across email, SMS, push and in-app channels.\u003C/li>\n\u003Cli>Develop segmentation strategies based on patient behaviour, lifecycle stage, condition, treatment journey, engagement, recency and churn reason.\u003C/li>\n\u003Cli>Partner with Analytics to build our CRM decision-making engine, using patient and behavioural data to determine the most effective message, channel and timing for each cohort.\u003C/li>\n\u003Cli>Build and maintain campaigns directly within our CRM platform, including triggers, branching logic, personalisation, exit conditions and measurement.\u003C/li>\n\u003Cli>Create a structured experimentation playbook for CRM, translating opportunities into clear hypotheses, prioritised tests and measurable outcomes.\u003C/li>\n\u003Cli>Establish holdouts and other measurement approaches that help us understand the incremental impact of CRM, not simply last-click attribution.\u003C/li>\n\u003Cli>Own CRM reporting across funnel conversion, retention, reactivation and lifetime value, alongside channel health and deliverability.\u003C/li>\n\u003Cli>Translate performance data into clear recommendations about what we should build, improve, scale or stop.\u003C/li>\n\u003Cli>Lead cross-functional delivery by giving clear direction to Analytics, Copy, Design, Product and other partners involved in bringing lifecycle initiatives to life.\u003C/li>\n\u003Cli>Maintain strong standards for contact frequency, consent, list health, deliverability and responsible communication in a healthcare environment.\u003C/li>\n\u003C/ul>\n\u003Ch2>What We Are Looking For\u003C/h2>\n\u003Cul>\n\u003Cli>At least five years of experience in CRM, lifecycle, retention or engagement marketing within a consumer-focused business.\u003C/li>\n\u003Cli>Hands-on experience using a CRM or marketing automation platform such as Braze, Customer.io, Iterable, Klaviyo or a comparable tool.\u003C/li>\n\u003Cli>Experience owning sophisticated lifecycle programs with multiple customer cohorts, products, journeys or behavioural states.\u003C/li>\n\u003Cli>Strong segmentation instincts, with the ability to translate customer data and behavioural signals into meaningful, actionable audiences.\u003C/li>\n\u003Cli>Confidence reading dashboards, diagnosing funnel drop-off, identifying opportunities and estimating their potential commercial impact.\u003C/li>\n\u003Cli>A strong understanding of CRM best practice, including journey architecture, personalisation, experimentation, deliverability and contact governance.\u003C/li>\n\u003Cli>Experience measuring CRM against business outcomes such as conversion, retention, churn, reactivation and lifetime value, rather than relying primarily on opens and clicks.\u003C/li>\n\u003Cli>A practical experimentation mindset, including experience developing hypotheses, choosing success metrics and making decisions based on results.\u003C/li>\n\u003Cli>The ability to move comfortably between strategic thinking and detailed execution. You can define the roadmap and then build the journey yourself.\u003C/li>\n\u003Cli>Strong cross-functional leadership skills and the ability to create clarity across teams without relying on formal authority.\u003C/li>\n\u003Cli>Excellent communication and judgement, including the ability to create relevant, empathetic experiences for patients navigating sensitive health journeys.\u003C/li>\n\u003Cli>Comfort operating autonomously in a fast-moving environment where the foundations are still being built.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Why join Eucalyptus?\u003C/strong>\u003C/h3>\n\u003Cp>Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.\u003C/p>\n\u003Cp>\u003Cstrong>Here’s what makes joining Euc unique:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>What’s next\u003C/strong> - Our goal for the next three years is to support \u003Cstrong>1 million patients globally\u003C/strong> to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.\u003C/li>\n\u003Cli>\u003Cstrong>Build something world-changing\u003C/strong> - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.\u003C/li>\n\u003Cli>\u003Cstrong>Make real impact\u003C/strong> - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.\u003C/li>\n\u003Cli>\u003Cstrong>Accelerate your growth\u003C/strong> - You will have high ownership, continuous feedback, and dedicated development support.\u003C/li>\n\u003Cli>\u003Cstrong>Join a motivated team\u003C/strong> - You will collaborate with talented peers to solve complex clinical and operational problems at scale.\u003C/li>\n\u003C/ul>\n\u003Ch3>What’s ahead in Australia?\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Grow with us globally -\u003C/strong> Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. ****Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders.\u003C/li>\n\u003Cli>\u003Cstrong>Shape your career -\u003C/strong> Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.\u003C/li>\n\u003Cli>\u003Cstrong>Work where well-being matters -\u003C/strong> Experience catered wellness talks, exercise classes, free barista coffees, funded social clubs, and quarterly rooftop parties.\u003C/li>\n\u003Cli>\u003Cstrong>Innovate with purpose -\u003C/strong> Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.\u003C/li>\n\u003Cli>\u003Cstrong>Support at every stage -\u003C/strong> Benefit from parental and miscarriage leave, health, professional development, and personal days, and our Employee Assistance Program.\u003C/li>\n\u003C/ul>\u003Cp>\u003Cem>At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.\u003C/em>\u003C/p>","About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: Supporting patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. About the Role We are looking for a CRM Manager to own the full patient lifecycle for Juniper, from initial lead capture and nurture through onboarding, engagement, retention, churn intervention and reactivation. Sitting within Product Growth, you will bring our CRM activity under one clear owner and build a data-driven lifecycle engine that determines which communication should reach which patient, at what time, and through which channel. This is a senior, hands-on individual contributor role for someone who can set the strategy, work directly in the CRM platform, turn patient data into meaningful segments, and run experiments that improve conversion, retention and lifetime value. You will partner closely with Analytics, Growth, Product, Copy and Design, with the opportunity to shape how the CRM function and team grow over time. What You Will Own Own CRM across the complete patient lifecycle, including lead nurture, onboarding, early engagement, active treatment, retention, churn prevention, win-back and reactivation. Audit and improve existing communications, ensuring patients receive a coordinated and relevant experience rather than disconnected messages from different teams. Design, build and optimise always-on lifecycle journeys across email, SMS, push and in-app channels. Develop segmentation strategies based on patient behaviour, lifecycle stage, condition, treatment journey, engagement, recency and churn reason. Partner with Analytics to build our CRM decision-making engine, using patient and behavioural data to determine the most effective message, channel and timing for each cohort. Build and maintain campaigns directly within our CRM platform, including triggers, branching logic, personalisation, exit conditions and measurement. Create a structured experimentation playbook for CRM, translating opportunities into clear hypotheses, prioritised tests and measurable outcomes. Establish holdouts and other measurement approaches that help us understand the incremental impact of CRM, not simply last-click attribution. Own CRM reporting across funnel conversion, retention, reactivation and lifetime value, alongside channel health and deliverability. Translate performance data into clear recommendations about what we should build, improve, scale or stop. Lead cross-functional delivery by giving clear direction to Analytics, Copy, Design, Product and other partners involved in bringing lifecycle initiatives to life. Maintain strong standards for contact frequency, consent, list health, deliverability and responsible communication in a healthcare environment. What We Are Looking For At least five years of experience in CRM, lifecycle, retention or engagement marketing within a consumer-focused business. Hands-on experience using a CRM or marketing automation platform such as Braze, Customer.io, Iterable, Klaviyo or a comparable tool. Experience owning sophisticated lifecycle programs with multiple customer cohorts, products, journeys or behavioural states. Strong segmentation instincts, with the ability to translate customer data and behavioural signals into meaningful, actionable audiences. Confidence reading dashboards, diagnosing funnel drop-off, identifying opportunities and estimating their potential commercial impact. A strong understanding of CRM best practice, including journey architecture, personalisation, experimentation, deliverability and contact governance. Experience measuring CRM against business outcomes such as conversion, retention, churn, reactivation and lifetime value, rather than relying primarily on opens and clicks. A practical experimentation mindset, including experience developing hypotheses, choosing success metrics and making decisions based on results. The ability to move comfortably between strategic thinking and detailed execution. You can define the roadmap and then build the journey yourself. Strong cross-functional leadership skills and the ability to create clarity across teams without relying on formal authority. Excellent communication and judgement, including the ability to create relevant, empathetic experiences for patients navigating sensitive health journeys. Comfort operating autonomously in a fast-moving environment where the foundations are still being built. Why join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health. Here’s what makes joining Euc unique: What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support. Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale. What’s ahead in Australia? Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. ****Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders. Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture. Work where well-being matters - Experience catered wellness talks, exercise classes, free barista coffees, funded social clubs, and quarterly rooftop parties. Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare. Support at every stage - Benefit from parental and miscarriage leave, health, professional development, and personal days, and our Employee Assistance Program. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.",1790047178000,"2026-09-22 05:21:51","2026-09-21T22:16:58-04:00",{"jsonldValid":23,"jsonld":10},{"id":62,"applyToken":63,"slug":64,"title":65,"companyname":66,"companylogo":67,"companyTagline":68,"companyIndustry":69,"city":70,"country":71,"remote":13,"employmentType":72,"department":74,"content_html":75,"content_text":76,"years":19,"createdAt":77,"updatedAtISO":78,"postedAtISO":79,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":80,"schema":81},"5635e14242e4fa791be08475188b3a4ec1fa73901372b2f7aa7e2bef09bb1cd3","b5c7187c662c981ecd94fe81b5df1b5dd730c1d2f515c9cfe78641ca5aba00d2","senior-director-security-engineering-at-iterable-e2d63c2a48","Senior Director, Security Engineering","Iterable","https://cdn.jobboardwise.com/logo/iterable.com","Iterable is the top-rated AI-Powered Customer Communication Platform","Software Development","Atlanta","Georgia",[73],"Contract","Other","\u003Cp>Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026.\u003C/p>\n\u003Cp>With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>How you’ll make a difference:\u003C/strong>\u003C/p>\n\u003Cp>Customers trust Iterable with sensitive information. Security Engineering protects that trust by partnering across the company to build secure products, infrastructure, and systems. We embed security architecture into how Engineering develops and launches features, using automation to scale protection, resilience, and assurance.\u003C/p>\n\u003Cp>Reporting to the CISO, the Senior Director, Security Engineering owns the strategy, organization, and execution of Iterable’s technical security portfolio, including Product Security, Platform Security, Application Security, Detection and Response, vulnerability management, automation, and incident readiness.\u003C/p>\n\u003Cp>This leader will help build an AI-forward Security organization by using AI to improve security technology, team leverage, decision-making, and operational scale. The role requires strong organizational leadership: creating focus, setting clear priorities, establishing accountability, and turning strong talent into predictable delivery.\u003C/p>\n\u003Ch3>What You’ll Do\u003C/h3>\n\u003Cul>\n\u003Cli>Define and execute a multi-year Security Engineering strategy aligned to business priorities, customer trust, and risk appetite.\u003C/li>\n\u003Cli>Set a focused portfolio of priorities with clear owners, sequencing, milestones, and measurable outcomes.\u003C/li>\n\u003Cli>Lead and develop managers and senior technical leaders across multiple security functions.\u003C/li>\n\u003Cli>Establish operating mechanisms that improve accountability, execution visibility, and delivery predictability.\u003C/li>\n\u003Cli>Address missed commitments, unresolved blockers, and priority conflicts directly.\u003C/li>\n\u003Cli>Build an AI-forward roadmap for security engineering, automation, operations, and decision support.\u003C/li>\n\u003Cli>Mature application security, cloud and platform security, detection and response, vulnerability management, and incident readiness.\u003C/li>\n\u003Cli>Lead post-incident improvement and resilience programs that address systemic risk.\u003C/li>\n\u003Cli>Partner with Engineering, Product, IT, GRC, Legal, Finance, and Customer-facing teams to enable secure business outcomes.\u003C/li>\n\u003Cli>Own organizational planning, budget, vendor strategy, headcount planning, and investment tradeoffs.\u003C/li>\n\u003Cli>Advise executives and Board partners on security posture, material risks, priorities, and investments.\u003C/li>\n\u003C/ul>\n\u003Ch3>What We’re Looking For\u003C/h3>\n\u003Cul>\n\u003Cli>12+ years of experience in security engineering or a related technical security discipline.\u003C/li>\n\u003Cli>7+ years leading security organizations, including managers and senior technical leaders.\u003C/li>\n\u003Cli>Experience setting strategy and delivering outcomes across multiple security functions.\u003C/li>\n\u003Cli>Strong technical grounding in application security, cloud security, detection and response, automation, and vulnerability management.\u003C/li>\n\u003Cli>Experience leading complex incidents, post-incident remediation, and resilience improvements.\u003C/li>\n\u003Cli>Experience managing budgets, vendors, organizational design, and strategic investments.\u003C/li>\n\u003Cli>A track record of developing talent, creating focus, addressing missed delivery, and leading through ambiguity and change.\u003C/li>\n\u003Cli>Exceptional executive communication, judgment, influence, and written communication skills.\u003C/li>\n\u003C/ul>\n\u003Ch3>Success in the First 12 Months\u003C/h3>\n\u003Cul>\n\u003Cli>Establish a clear strategy, operating model, roadmap, and measurement framework.\u003C/li>\n\u003Cli>Align security functions around a focused set of business and risk priorities.\u003C/li>\n\u003Cli>Launch an AI-forward security roadmap that improves leverage and automation.\u003C/li>\n\u003Cli>Improve accountability, delivery predictability, and visibility into portfolio execution.\u003C/li>\n\u003Cli>Strengthen leadership capacity through manager development and succession planning.\u003C/li>\n\u003C/ul>\n\u003Ch3>Iterable Values\u003C/h3>\n\u003Cp>Model Iterable’s current values while building a high-performing organization that delivers meaningful security outcomes:\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Run As One:\u003C/strong> Anchor work in shared company outcomes, clarify the end state, and commit to decisions.\u003C/li>\n\u003Cli>\u003Cstrong>Be An Owner:\u003C/strong> Own outcomes, address problems directly, and use company resources wisely.\u003C/li>\n\u003Cli>\u003Cstrong>Transparency:\u003C/strong> Share early, communicate clearly, own mistakes, and challenge directly with empathy.\u003C/li>\n\u003Cli>\u003Cstrong>Growth Mindset:\u003C/strong> Challenge the status quo, learn quickly, and continuously raise the bar.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Community Impact Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance\u003C/li>\n\u003Cli>Monthly Professional Development allowance\u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $220,000 - $300,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026. With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you’ll make a difference: Customers trust Iterable with sensitive information. Security Engineering protects that trust by partnering across the company to build secure products, infrastructure, and systems. We embed security architecture into how Engineering develops and launches features, using automation to scale protection, resilience, and assurance. Reporting to the CISO, the Senior Director, Security Engineering owns the strategy, organization, and execution of Iterable’s technical security portfolio, including Product Security, Platform Security, Application Security, Detection and Response, vulnerability management, automation, and incident readiness. This leader will help build an AI-forward Security organization by using AI to improve security technology, team leverage, decision-making, and operational scale. The role requires strong organizational leadership: creating focus, setting clear priorities, establishing accountability, and turning strong talent into predictable delivery. What You’ll Do Define and execute a multi-year Security Engineering strategy aligned to business priorities, customer trust, and risk appetite. Set a focused portfolio of priorities with clear owners, sequencing, milestones, and measurable outcomes. Lead and develop managers and senior technical leaders across multiple security functions. Establish operating mechanisms that improve accountability, execution visibility, and delivery predictability. Address missed commitments, unresolved blockers, and priority conflicts directly. Build an AI-forward roadmap for security engineering, automation, operations, and decision support. Mature application security, cloud and platform security, detection and response, vulnerability management, and incident readiness. Lead post-incident improvement and resilience programs that address systemic risk. Partner with Engineering, Product, IT, GRC, Legal, Finance, and Customer-facing teams to enable secure business outcomes. Own organizational planning, budget, vendor strategy, headcount planning, and investment tradeoffs. Advise executives and Board partners on security posture, material risks, priorities, and investments. What We’re Looking For 12+ years of experience in security engineering or a related technical security discipline. 7+ years leading security organizations, including managers and senior technical leaders. Experience setting strategy and delivering outcomes across multiple security functions. Strong technical grounding in application security, cloud security, detection and response, automation, and vulnerability management. Experience leading complex incidents, post-incident remediation, and resilience improvements. Experience managing budgets, vendors, organizational design, and strategic investments. A track record of developing talent, creating focus, addressing missed delivery, and leading through ambiguity and change. Exceptional executive communication, judgment, influence, and written communication skills. Success in the First 12 Months Establish a clear strategy, operating model, roadmap, and measurement framework. Align security functions around a focused set of business and risk priorities. Launch an AI-forward security roadmap that improves leverage and automation. Improve accountability, delivery predictability, and visibility into portfolio execution. Strengthen leadership capacity through manager development and succession planning. Iterable Values Model Iterable’s current values while building a high-performing organization that delivers meaningful security outcomes: Run As One: Anchor work in shared company outcomes, clarify the end state, and commit to decisions. Be An Owner: Own outcomes, address problems directly, and use company resources wisely. Transparency: Share early, communicate clearly, own mistakes, and challenge directly with empathy. Growth Mindset: Challenge the status quo, learn quickly, and continuously raise the bar. Perks & Benefits: Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Community Impact Days (additional paid holidays) Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness allowance Monthly Professional Development allowance Pre-tax commuter benefits Complete laptop workstation The US base salary range for this position at the start of employment is $220,000 - $300,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1790042955000,"2026-09-22 04:13:50","2026-09-21T10:27:07-04:00","USD",{"jsonldValid":23,"jsonld":10},{"id":83,"applyToken":84,"slug":85,"title":86,"companyname":87,"companylogo":88,"companyTagline":89,"companyIndustry":90,"city":91,"country":92,"remote":13,"employmentType":93,"department":94,"content_html":95,"content_text":96,"years":19,"createdAt":97,"updatedAtISO":98,"postedAtISO":99,"hasSalary":23,"salaryMin":100,"salaryMax":101,"currency":80,"schema":102},"279aabcb9f7f1b08a9f73dbc1df0dcba625cdc622ed6908bc5f9371b16062ea9","36b259cf8f36cf8ad437a3f9995642d164caaaae6b0263ebe265796210173c1c","senior-software-engineering-aem-workfront-fusion-at-dept-3e434eaba5","Senior, Software Engineering (AEM + Workfront/Fusion)","DEPT®","https://cdn.jobboardwise.com/logo/deptagency.com","We deliver Growth Invention for the world's most ambitious companies.","Advertising Services","NY","Us -",[15],"Engineering","\u003Ch3>\u003Cstrong>WHY DEPT?\u003C/strong>\u003C/h3>\n\u003Cp>We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.\u003C/p>\n\u003Cp>We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.\u003C/p>\n\u003Cp>At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.\u003C/p>\n\u003Cp>\u003Cstrong>THE ROLE\u003C/strong>\u003C/p>\n\u003Cp>We are looking for a \u003Cstrong>Software Engineer (P2), AEM Backend\u003C/strong> to own backend workstreams on AEM website and platform projects. You will build the services, content structures, workflows, and integrations behind experiences used by real people, taking semi-defined problems through clarification, implementation, testing, and release.  This role reports into our Software Engineering practice in the US.\u003C/p>\n\u003Cp>You will support a Tech Lead/Principal Software Engineer, CMS (AEM) Architect, frontend engineers, QA, DevOps, content specialists, and client stakeholders. Some days that means creating a Touch UI, Universal Editor Content model, Sling Model, Servlet, App Builder apps or an OSGi service. Other days it means turning an incomplete requirement into a plan, tracing a slow request, improving a workflow, integrating an external API, or explaining to the team why a tempting shortcut will make the next release harder.\u003C/p>\n\u003Cp>You do not need to know every corner of Adobe before you start. You do need solid engineering habits, curiosity about how AEM works, and the willingness to learn from the people around you.\u003C/p>\n\u003Ch3>\u003Cstrong>WHAT YOU\"LL DO\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Own backend workstreams:\u003C/strong> Take semi-defined problems, resolve open questions, create a plan and estimate, and drive the work through implementation, testing, and release.\u003C/li>\n\u003Cli>\u003Cstrong>Develop AEM features:\u003C/strong> Build authoring interfaces (Touch UI dialogs, Universal Editor etc.), Components, Blocks, Java services, Sling Models, servlets, schedulers, workflows, event handlers, and APIs that support real author and customer experiences.\u003C/li>\n\u003Cli>\u003Cstrong>Model content well:\u003C/strong> Implement content structures, Universal Editor content models, templates, blocks/components, permissions, and workflows that are understandable to authors and maintainable by engineers.\u003C/li>\n\u003Cli>\u003Cstrong>Build integrations:\u003C/strong> Connect AEM to APIs and other enterprise systems and datasources using REST or GraphQL, App Builder Apps, with appropriate authentication, validation, retries, timeouts, logging, and failure handling.\u003C/li>\n\u003Cli>\u003Cstrong>Write code that can be changed:\u003C/strong> Follow established patterns for OSGi configuration, dependency injection, separation of concerns, error handling, and secure development.\u003C/li>\n\u003Cli>\u003Cstrong>Test your work:\u003C/strong> Create unit and integration tests, contribute to automated test coverage, and investigate failures rather than working around them.\u003C/li>\n\u003Cli>\u003Cstrong>Work through the full lifecycle:\u003C/strong> Participate in refinement, implementation, code review, UAT support, release preparation, launch, and hypercare.\u003C/li>\n\u003Cli>\u003Cstrong>Diagnose real problems:\u003C/strong> Use logs, metrics, traces, repository inspection, and local reproduction to find the cause of defects and performance issues.\u003C/li>\n\u003Cli>\u003Cstrong>Collaborate openly:\u003C/strong> Ask for help early, explain your thinking, review teammates' code thoughtfully, help in backend and frontend integration, help/guide frontend engineers (if needed), communicate directly with working-level client stakeholders, and keep documentation current when a decision will matter later.\u003C/li>\n\u003Cli>\u003Cstrong>Support cloud delivery:\u003C/strong> Work with Cloud Manager, CI/CD pipelines, Dispatcher configuration, environment variables, secrets, and deployment diagnostics under the guidance of the Tech Lead and DevOps.\u003C/li>\n\u003Cli>\u003Cstrong>Learn the Adobe platform:\u003C/strong> Build practical fluency in AEM as a Cloud Service, AEM Sites and Assets, Edge Delivery Services configurations and the Adobe tools relevant to the engagement.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>WHAT YOU BRING\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>3+ years of backend or full-stack software development experience, or equivalent practical experience building and supporting production systems.\u003C/li>\n\u003Cli>Professional experience with Java and object-oriented software development.\u003C/li>\n\u003Cli>Hands-on experience with AEM backend development and production AEM projects, including configuring Edge Delivery Services, working with the Universal Editor, and developing or integrating with Adobe App Builder. \u003C/li>\n\u003Cli>Experience delivering end-to-end CMS (AEM) websites and participating in CMS (AEM) migration or re-platforming projects is required.\u003C/li>\n\u003Cli>Working knowledge of Sling, OSGi, JCR/Oak, Sling Models, servlets, HTL integration points, workflows, and Maven.\u003C/li>\n\u003Cli>Experience with REST APIs, JSON, authentication, input validation, and integrating with external services.\u003C/li>\n\u003Cli>Familiarity with Git, pull requests, automated builds, and testing practices.\u003C/li>\n\u003Cli>The ability to take an ambiguous problem, research independently, read logs, and debug across application, repository, dispatcher, and integration layers.\u003C/li>\n\u003Cli>Care for performance, security, accessibility, and maintainability, even when the immediate ticket seems small.\u003C/li>\n\u003Cli>A collaborative approach. You can take direction, offer a different view respectfully, and communicate when you are blocked.\u003C/li>\n\u003Cli>Proven experience utilizing \u003Cstrong>AEM Assets (DAM)\u003C/strong>, configuring asset search facets, and managing creative workflows across \u003Cstrong>Creative Cloud for Enterprise\u003C/strong> and \u003Cstrong>Adobe Express\u003C/strong>.\u003C/li>\n\u003Cli>Proven experience with \u003Cstrong>Workfront Fusion\u003C/strong> for integration and transaction orchestration, alongside a solid understanding of the broader Adobe content supply chain and marketing ecosystem (e.g., Workfront Planning, Frame.io, Marketo, Target, AJO, AEP).\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>NICE TO HAVE\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Experience with AEM Cloud Manager, Dispatcher, or headless delivery.\u003C/li>\n\u003Cli>Experience with Adobe Commerce, App Builder, API Mesh, analytics, or marketing platform integrations.\u003C/li>\n\u003Cli>Familiarity with GraphQL, event-driven integrations, Docker, CI/CD, or observability tools.\u003C/li>\n\u003Cli>Adobe certification, a computer science background, or a portfolio of relevant work.\u003C/li>\n\u003Cli>Hands-on experience leveraging GenAI productivity tools (such as Gemini CLI, Claude Code, or Codex) within your development workflow, alongside the drive to push their boundaries to accelerate team delivery.\u003C/li>\n\u003Cli>A practical understanding of core LLM concepts and the judgment to identify where AI solutions create real value.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>WHAT DO WE OFFER\u003C/strong>\u003C/h3>\n\u003Cp>We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:\u003C/p>\n\u003Cul>\n\u003Cli>Healthcare, Dental, and Vision coverage\u003C/li>\n\u003Cli>401k plan, plus matching\u003C/li>\n\u003Cli>PTO\u003C/li>\n\u003Cli>Paid Company Holidays\u003C/li>\n\u003Cli>Parental Leave\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>WE SUPPORT YOU BEING YOU: \u003C/strong>\u003C/p>\n\u003Cp>DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. \u003C/p>\n\u003Cp>DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. \u003C/p>\n\u003Cp>We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. \u003C/p>\n\u003Cp>DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.\u003C/p>\n\u003Cp>Learn more about DEPT®\u003C/p>\n\n\u003Cp>\u003Cstrong>DIVERSITY, EQUITY, & INCLUSION\u003C/strong>\u003C/p>\n\u003Cp>\u003Cem>At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts\u003C/em> here.\u003Cbr>\u003Cbr>#LI-Remote\u003C/p>\u003Cp>The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise,\u003Cstrong> physical location\u003C/strong>, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible.\u003C/p>\u003Cp>US Remote Range\u003C/p>\u003Cp>$108.60—$170,000 USD\u003C/p>","WHY DEPT? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. THE ROLE We are looking for a Software Engineer (P2), AEM Backend to own backend workstreams on AEM website and platform projects. You will build the services, content structures, workflows, and integrations behind experiences used by real people, taking semi-defined problems through clarification, implementation, testing, and release. This role reports into our Software Engineering practice in the US. You will support a Tech Lead/Principal Software Engineer, CMS (AEM) Architect, frontend engineers, QA, DevOps, content specialists, and client stakeholders. Some days that means creating a Touch UI, Universal Editor Content model, Sling Model, Servlet, App Builder apps or an OSGi service. Other days it means turning an incomplete requirement into a plan, tracing a slow request, improving a workflow, integrating an external API, or explaining to the team why a tempting shortcut will make the next release harder. You do not need to know every corner of Adobe before you start. You do need solid engineering habits, curiosity about how AEM works, and the willingness to learn from the people around you. WHAT YOU\"LL DO Own backend workstreams: Take semi-defined problems, resolve open questions, create a plan and estimate, and drive the work through implementation, testing, and release. Develop AEM features: Build authoring interfaces (Touch UI dialogs, Universal Editor etc.), Components, Blocks, Java services, Sling Models, servlets, schedulers, workflows, event handlers, and APIs that support real author and customer experiences. Model content well: Implement content structures, Universal Editor content models, templates, blocks/components, permissions, and workflows that are understandable to authors and maintainable by engineers. Build integrations: Connect AEM to APIs and other enterprise systems and datasources using REST or GraphQL, App Builder Apps, with appropriate authentication, validation, retries, timeouts, logging, and failure handling. Write code that can be changed: Follow established patterns for OSGi configuration, dependency injection, separation of concerns, error handling, and secure development. Test your work: Create unit and integration tests, contribute to automated test coverage, and investigate failures rather than working around them. Work through the full lifecycle: Participate in refinement, implementation, code review, UAT support, release preparation, launch, and hypercare. Diagnose real problems: Use logs, metrics, traces, repository inspection, and local reproduction to find the cause of defects and performance issues. Collaborate openly: Ask for help early, explain your thinking, review teammates' code thoughtfully, help in backend and frontend integration, help/guide frontend engineers (if needed), communicate directly with working-level client stakeholders, and keep documentation current when a decision will matter later. Support cloud delivery: Work with Cloud Manager, CI/CD pipelines, Dispatcher configuration, environment variables, secrets, and deployment diagnostics under the guidance of the Tech Lead and DevOps. Learn the Adobe platform: Build practical fluency in AEM as a Cloud Service, AEM Sites and Assets, Edge Delivery Services configurations and the Adobe tools relevant to the engagement. WHAT YOU BRING 3+ years of backend or full-stack software development experience, or equivalent practical experience building and supporting production systems. Professional experience with Java and object-oriented software development. Hands-on experience with AEM backend development and production AEM projects, including configuring Edge Delivery Services, working with the Universal Editor, and developing or integrating with Adobe App Builder. Experience delivering end-to-end CMS (AEM) websites and participating in CMS (AEM) migration or re-platforming projects is required. Working knowledge of Sling, OSGi, JCR/Oak, Sling Models, servlets, HTL integration points, workflows, and Maven. Experience with REST APIs, JSON, authentication, input validation, and integrating with external services. Familiarity with Git, pull requests, automated builds, and testing practices. The ability to take an ambiguous problem, research independently, read logs, and debug across application, repository, dispatcher, and integration layers. Care for performance, security, accessibility, and maintainability, even when the immediate ticket seems small. A collaborative approach. You can take direction, offer a different view respectfully, and communicate when you are blocked. Proven experience utilizing AEM Assets (DAM) , configuring asset search facets, and managing creative workflows across Creative Cloud for Enterprise and Adobe Express . Proven experience with Workfront Fusion for integration and transaction orchestration, alongside a solid understanding of the broader Adobe content supply chain and marketing ecosystem (e.g., Workfront Planning, Frame.io, Marketo, Target, AJO, AEP). NICE TO HAVE Experience with AEM Cloud Manager, Dispatcher, or headless delivery. Experience with Adobe Commerce, App Builder, API Mesh, analytics, or marketing platform integrations. Familiarity with GraphQL, event-driven integrations, Docker, CI/CD, or observability tools. Adobe certification, a computer science background, or a portfolio of relevant work. Hands-on experience leveraging GenAI productivity tools (such as Gemini CLI, Claude Code, or Codex) within your development workflow, alongside the drive to push their boundaries to accelerate team delivery. A practical understanding of core LLM concepts and the judgment to identify where AI solutions create real value. WHAT DO WE OFFER We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package: Healthcare, Dental, and Vision coverage 401k plan, plus matching PTO Paid Company Holidays Parental Leave WE SUPPORT YOU BEING YOU: DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI. Learn more about DEPT® DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. #LI-Remote The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location , and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range $108.60—$170,000 USD",1790034235000,"2026-09-22 01:47:45","2026-09-21T15:38:13-04:00",108,170000,{"jsonldValid":23,"jsonld":10},{"id":104,"applyToken":105,"slug":106,"title":47,"companyname":107,"companylogo":108,"companyTagline":109,"companyIndustry":110,"city":111,"country":112,"remote":23,"employmentType":113,"department":54,"content_html":114,"content_text":115,"years":19,"createdAt":116,"updatedAtISO":98,"hasSalary":23,"salaryMin":117,"salaryMax":118,"currency":119,"schema":120},"576ccbe123df7c8c70a487f07082d0c1417b69198b6107e7b914214fbc193f01","57127d5d3ba7effd80642445e6c600756cffd44b396cd565240445286a0f3c18","crm-manager-at-future-75c928e66d","Future","https://cdn.jobboardwise.com/logo/futureplc.com","Original content. Expertly produced. 240+ brands reaching audiences across the world.","Media Production","Bath","United Kingdom",[15],"\u003Cp>\u003Cstrong>Who we are\u003C/strong> \u003C/p>\u003Cp>We're Future, a global leader in specialist media. Our people bring our trusted brands to life, helping millions of people discover expert content that informs, inspires, and drives action. As a pioneering multiplatform media powerhouse, we provide expert content and technology that build valuable communities across all channels.\u003C/p>\u003Cp>Our central CRM team in Bath sits within Future's B2C Subscriptions division, driving digital marketing campaigns for iconic specialist brands. We collaborate closely with Editorial, Technology, Legal, and Subscriptions teams across our global media portfolio. You'll join an engaging, data-focused team that connects brand storytelling with multi-channel customer engagement across email, onsite, and push.\u003C/p>\u003Cp>\u003Cstrong>What you'll do\u003C/strong>\u003C/p>\u003Cp>Reporting to the Senior Email Marketing Manager, you'll support the development and execution of B2C digital marketing campaigns. You'll manage campaign builds from end to end while enhancing data usage and email best practices. You'll work closely with internal teams to maximize customer retention, lifetime value, and database revenue return.\u003C/p>\u003Cp>On a daily basis, you'll use tools like Iterable, HTML, Microsoft Excel, and GSuite to launch targeted email, push, and onsite campaigns. You'll analyze campaign metrics, manage segmentation criteria, and ensure full compliance with email data laws and GDPR requests.\u003C/p>\u003Cul>\u003Cli>Build, schedule, test, and deploy multi-channel promotional campaigns across email, push, and onsite platforms.\u003C/li>\u003Cli>Partner with marketing and editorial teams to execute data capture forms, surveys, and lead generation initiatives.\u003C/li>\u003Cli>Monitor and analyze campaign performance metrics to recommend continuous improvements and testing strategies.\u003C/li>\u003Cli>Apply database segmentation criteria to ensure campaigns target specific customer audiences effectively.\u003C/li>\u003Cli>Collaborate with customer service teams to update customer records and manage GDPR requests promptly.\u003C/li>\u003Cli>Support monthly subscriptions planning while tracking campaign deliverables against team goals.\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>What you’ll bring\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Proven experience in digital marketing or CRM campaign management within a consumer-facing environment.\u003C/li>\u003Cli>Hands-on familiarity with email marketing automation platforms like Iterable.\u003C/li>\u003Cli>Basic understanding of HTML and its practical application in email formatting.\u003C/li>\u003Cli>Strong numerical and analytical skills with proficiency in Microsoft Excel and GSuite.\u003C/li>\u003Cli>Understanding of email regulations, GDPR requirements, and data protection standards.\u003C/li>\u003Cli>Collaborative mindset with strong communication skills and exceptional attention to detail.\u003C/li>\u003Cli>Demonstrable experience supporting CRM, email, or digital marketing campaign delivery.\u003C/li>\u003Cli>Proficiency in using CRM platforms such as Iterable or similar marketing automation software.\u003C/li>\u003Cli>Working knowledge of HTML, Microsoft Excel, and GSuite tools.\u003C/li>\u003Cli>Ability to interpret campaign data to inform marketing improvements.\u003C/li>\u003Cli>Capability to collaborate with cross-functional teams in our Bath office.\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>What we offer\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Uncapped leave\u003C/li>\u003Cli>Enhanced parental leave\u003C/li>\u003Cli>Discounted rates with Dental care and Private Medical care\u003C/li>\u003Cli>When we hit our targets, enjoy a share of our profits with a bonus\u003C/li>\u003Cli>Refer a friend scheme - with payment following the successful hire.\u003C/li>\u003Cli>Well-being support with access to our Colleague Assistant Programmes\u003C/li>\u003Cli>Opportunity to purchase shares in Future, with our Share Incentive Plan\u003C/li>\u003Cli>Salary sacrifice Pension scheme up to 5% match\u003C/li>\u003Cli>Free drinks and snacks in our offices\u003Cbr>\u003C/li>\u003C/ul>\u003Cp>The expected range for this role is £30,000 - £40,000\u003C/p>\u003Cp>This is a hybrid role, working 2 days per week from our Bath Office.\u003C/p>\u003Cp>Internal job family level P5\u003C/p>\u003Cp>Inclusion and Diversity at Future\u003Cbr>At Future, we’re working to attract, retain and foster diverse talent, educating our colleagues in the importance of diversity, and review our internal processes so that they remain as free from bias as possible. We recognise that, in order to reach diverse communities through our content, we must first ensure ours is a culture in which diversity can thrive.\u003C/p>\u003Cp>Find out more about Our Future, Our Responsibility on our website.\u003C/p>\u003Cp>If you need any reasonable adjustments, please let us know, and we'll be happy to support you.\u003C/p>\u003Cp>#LI-Hybrid\u003C/p>\u003Cp>#LI-HD1\u003C/p>","Who we are We're Future, a global leader in specialist media. Our people bring our trusted brands to life, helping millions of people discover expert content that informs, inspires, and drives action. As a pioneering multiplatform media powerhouse, we provide expert content and technology that build valuable communities across all channels. Our central CRM team in Bath sits within Future's B2C Subscriptions division, driving digital marketing campaigns for iconic specialist brands. We collaborate closely with Editorial, Technology, Legal, and Subscriptions teams across our global media portfolio. You'll join an engaging, data-focused team that connects brand storytelling with multi-channel customer engagement across email, onsite, and push. What you'll do Reporting to the Senior Email Marketing Manager, you'll support the development and execution of B2C digital marketing campaigns. You'll manage campaign builds from end to end while enhancing data usage and email best practices. You'll work closely with internal teams to maximize customer retention, lifetime value, and database revenue return. On a daily basis, you'll use tools like Iterable, HTML, Microsoft Excel, and GSuite to launch targeted email, push, and onsite campaigns. You'll analyze campaign metrics, manage segmentation criteria, and ensure full compliance with email data laws and GDPR requests. Build, schedule, test, and deploy multi-channel promotional campaigns across email, push, and onsite platforms. Partner with marketing and editorial teams to execute data capture forms, surveys, and lead generation initiatives. Monitor and analyze campaign performance metrics to recommend continuous improvements and testing strategies. Apply database segmentation criteria to ensure campaigns target specific customer audiences effectively. Collaborate with customer service teams to update customer records and manage GDPR requests promptly. Support monthly subscriptions planning while tracking campaign deliverables against team goals. What you’ll bring Proven experience in digital marketing or CRM campaign management within a consumer-facing environment. Hands-on familiarity with email marketing automation platforms like Iterable. Basic understanding of HTML and its practical application in email formatting. Strong numerical and analytical skills with proficiency in Microsoft Excel and GSuite. Understanding of email regulations, GDPR requirements, and data protection standards. Collaborative mindset with strong communication skills and exceptional attention to detail. Demonstrable experience supporting CRM, email, or digital marketing campaign delivery. Proficiency in using CRM platforms such as Iterable or similar marketing automation software. Working knowledge of HTML, Microsoft Excel, and GSuite tools. Ability to interpret campaign data to inform marketing improvements. Capability to collaborate with cross-functional teams in our Bath office. What we offer Uncapped leave Enhanced parental leave Discounted rates with Dental care and Private Medical care When we hit our targets, enjoy a share of our profits with a bonus Refer a friend scheme - with payment following the successful hire. Well-being support with access to our Colleague Assistant Programmes Opportunity to purchase shares in Future, with our Share Incentive Plan Salary sacrifice Pension scheme up to 5% match Free drinks and snacks in our offices The expected range for this role is £30,000 - £40,000 This is a hybrid role, working 2 days per week from our Bath Office. Internal job family level P5 Inclusion and Diversity at Future At Future, we’re working to attract, retain and foster diverse talent, educating our colleagues in the importance of diversity, and review our internal processes so that they remain as free from bias as possible. We recognise that, in order to reach diverse communities through our content, we must first ensure ours is a culture in which diversity can thrive. Find out more about Our Future, Our Responsibility on our website. If you need any reasonable adjustments, please let us know, and we'll be happy to support you. #LI-Hybrid #LI-HD1",1790034226000,30000,40000,"GBP",{"jsonldValid":23,"jsonld":10},{"id":122,"applyToken":123,"slug":124,"title":125,"companyname":126,"companylogo":127,"companyIndustry":128,"city":129,"country":130,"remote":13,"employmentType":131,"department":54,"content_html":132,"content_text":133,"years":19,"createdAt":134,"updatedAtISO":135,"postedAtISO":136,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":80,"schema":137},"3ca495fc54a1d1761915386d8a4164314e662e826ff7f6a65a5d08ec583dbb4c","7f6dc3a03c1a494f37b1017d1aa867ba4d91b0238087c59dd7fe90faaa41d41d","director-marketing-technology-and-campaign-operations-at-arctic-wolf-6faf7e150f","Director, Marketing Technology & Campaign Operations","Arctic Wolf","https://cdn.jobboardwise.com/logo/arcticwolf.com","Computer and Network Security","Remote - USA - Minnesota","United States",[15],"\u003Cp>At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by \u003Cb>Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape\u003C/b> – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.\u003C/p>\u003Cbr>\u003Cp>If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you.\u003C/p>\u003Cbr>\u003Cp>Our mission is simple: End Cyber Risk. We’re looking for a \u003Cb>Director, Marketing Technology & Campaign Operations \u003C/b>to be a part of making this happen.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>\u003Cu>About the Role\u003C/u>\u003C/b>\u003C/p>\u003Cp>The Director, Marketing Technology & Campaign Operations owns the technology, data, and operational engine that powers Arctic Wolf’s global marketing organization — from the marketing technology (MarTech) stack and artificial intelligence (AI) roadmap through the campaign operations execution that turns strategy into delivered programs. This role sits on the Growth Services and Operations leadership team and reports directly to the VP, Growth Services and Operations.\u003C/p>\u003Cbr>\u003Cp>This leader owns the marketing technology ecosystem end to end, including Marketo administration, the broader go-to-market (GTM) technology stack, data architecture and governance, and the effort to embed AI into the team’s core workflows. The role also owns the operational engine that delivers campaigns on behalf of the teams that own strategy and pipeline targets, including Acquisition Marketing, Partner Marketing, Customer Marketing, and demand generation. This is a services and execution role for campaigns — it exists so the teams setting demand strategy have one reliable partner who builds, launches, and runs their programs to a high standard, on time, and within budget. Account-based marketing, pipeline acceleration and reengagement, and creative campaign programs sit outside this role's scope and remain owned by other teams.\u003C/p>\u003Cbr>\u003Cp>This leader owns campaign execution across email, webinar, direct mail, and content syndication across the NAM (North America), EMEA (Europe, the Middle East, and Africa), and APAC (Asia-Pacific) regions and Arctic Wolf’s sales plays, including the intake model, service level agreements (SLAs), build and QA standards, and the budget and MDF (market development funds) administration that keep the broader marketing organization moving without becoming a bottleneck.\u003C/p>\u003Cbr>\u003Cp>This is a people-leadership-heavy role, managing a distributed team that spans marketing technology, database management, email and nurture strategy, and campaign operations, and a close partner to the Senior Director, Campaigns and Content and the teams that own demand and pipeline targets.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>\u003Cu>Responsibilities\u003C/u>\u003C/b>\u003C/p>\u003Cbr>\u003Cp>\u003Ci>Marketing Technology Strategy & Architecture\u003Cbr>\u003C/i>\u003C/p>\u003Cul>\u003Cli>Own the strategy, architecture, and performance of the marketing technology ecosystem, including Marketo administration, governance, and configuration.\u003C/li>\u003Cli>Build and maintain a rolling 12- to 18-month technology roadmap aligned to company growth goals and GTM strategy.\u003C/li>\u003Cli>Own vendor selection, contract negotiation, and renewal decisions for MarTech tools, including intent and enrichment platforms, AI data layers, and integration platform as a service (iPaaS) tools.\u003C/li>\u003Cli>Continuously evaluate emerging technologies and vendors and recommend the highest-return investments.\u003C/li>\u003Cli>Set up, manage, and troubleshoot integrations across the stack, including with Salesforce and other core business systems.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>\u003Ci>Embedding AI Into Marketing Operations\u003C/i>\u003Cbr>\u003C/p>\u003Cul>\u003Cli>Lead the strategy and execution for embedding AI into the marketing technology stack and daily team workflows.\u003C/li>\u003Cli>Identify and operationalize AI use cases that make marketers and sales development representatives (SDRs) more effective and efficient.\u003C/li>\u003Cli>Own measurable outcomes tied to AI adoption, including cycle-time reduction and process automation, and report progress to leadership.\u003C/li>\u003Cli>Stay ahead of MarTech and AI trends to keep Arctic Wolf’s stack modern and competitive.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>\u003Ci>Data, Lifecycle & Reporting Infrastructure\u003C/i>\u003Cbr>\u003C/p>\u003Cul>\u003Cli>Own database strategy, lifecycle-stage design, lead scoring, and routing architecture in partnership with the marketing technology and database management team.\u003C/li>\u003Cli>Own the data and reporting infrastructure that supports campaign attribution, sales-play performance, and pipeline reporting.\u003C/li>\u003Cli>Establish data governance and compliance practices (e.g., GDPR, CCPA) that maintain accuracy and consistency across marketing systems.\u003C/li>\u003Cli>Ensure the technology stack is configured for scale, security, compliance, and operational excellence.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>\u003Ci>Campaign Operations Leadership & Execution Excellence\u003C/i>\u003Cbr>\u003C/p>\u003Cul>\u003Cli>Own the end-to-end campaign operations model across email, webinar (ON24), direct mail (Sendoso), content syndication, and list management, in partnership with the Campaigns and Content team.\u003C/li>\u003Cli>Own the intake model, SLAs, prioritization, and operating cadence that campaign requests move through, including email rules of engagement.\u003C/li>\u003Cli>Ensure consistent build quality, tracking, and attribution setup in Marketo and Salesforce across the NAM, EMEA, and APAC regions and sales plays.\u003C/li>\u003Cli>Continuously identify opportunities to standardize and automate recurring campaign work.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>\u003Ci>Marketing Investment Planning & Budget Governance\u003C/i>\u003Cbr>\u003C/p>\u003Cul>\u003Cli>Partner with the Revenue and Growth Leadership Team to develop the annual marketing budget, aligning spend with strategic growth priorities and pipeline targets.\u003C/li>\u003Cli>Implement processes and controls to track, approve, and reconcile spend, ensuring budget discipline, transparency, and alignment with corporate finance practices.\u003C/li>\u003Cli>Own budget and MDF administration for the team, including AWS Partner Funding requests, claims, and invoicing.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>\u003Ci>People Leadership & Team Development\u003C/i>\u003Cbr>\u003C/p>\u003Cul>\u003Cli>Lead and develop a distributed team spanning marketing technology, database management, email and nurture strategy, and campaign operations.\u003C/li>\u003Cli>Set clear priorities, SLAs, operating rhythms, and development plans, including a generalist coverage model so aligned stakeholders never lose a point of contact.\u003C/li>\u003Cli>Build a culture of technical rigor, execution excellence, and continuous improvement.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>\u003Ci>Cross-Functional Partnership\u003C/i>\u003Cbr>\u003C/p>\u003Cul>\u003Cli>Serve as the primary execution partner to Acquisition Marketing, Partner Marketing, Customer Marketing, and demand generation for their campaign programs.\u003C/li>\u003Cli>Serve as the primary marketing partner to Business Applications and IT, resolving dependencies on routing, scoring, and lifecycle triggers.\u003C/li>\u003Cli>Partner with the Senior Director, Campaigns and Content on campaign calendar, briefs, and content activation.\u003C/li>\u003Cli>Partner with Sales Operations, Revenue Operations, and Finance on shared infrastructure, budget, and vendor decisions.\u003C/li>\u003Cli>Represent marketing technology and campaign operations priorities in Growth Services and Operations leadership planning.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>\u003Cb>\u003Cu>Who You Are\u003C/u>\u003C/b>​\u003C/p>\u003Cul>\u003Cli>You are a hands-on technical leader who understands marketing technology architecture at a deep level, and you can run a high-volume campaign execution engine at the same time.\u003C/li>\u003Cli>You see AI as a practical tool for reducing manual work, not a buzzword, and you can identify where it will actually move the needle.\u003C/li>\u003Cli>You build scalable processes, SLAs, and governance rather than absorbing chaos into your own schedule.\u003C/li>\u003Cli>You can manage a distributed, regionally diverse team across both technology and execution disciplines and keep them focused on outcomes, not just tickets.\u003C/li>\u003Cli>You don’t need to own the pipeline number to care about it — you measure yourself by how well you deliver for the teams who do.\u003C/li>\u003Cli>You are comfortable owning a roadmap, a budget, and a vendor negotiation, and just as comfortable being hands-on in the platform or the campaign build when needed.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>\u003Cb>\u003Cu>Minimum Qualifications\u003C/u>\u003C/b>\u003C/p>\u003Cul>\u003Cli>10+ years of experience in marketing technology, marketing operations, campaign operations, or demand generation, including 3+ years of people leadership.\u003C/li>\u003Cli>Hands-on experience with Marketo (or a comparable marketing automation platform) administration and Salesforce.\u003C/li>\u003Cli>Experience building and owning a marketing technology roadmap, including vendor evaluation, integration management, and stack governance.\u003C/li>\u003Cli>Experience managing multi-channel campaign execution, such as email, webinar, and direct mail, at scale.\u003C/li>\u003Cli>Experience identifying and operationalizing AI or automation use cases within marketing or revenue operations workflows.\u003C/li>\u003Cli>Experience managing distributed or global teams.\u003C/li>\u003Cli>Strong business acumen with the ability to connect marketing technology and campaign investments to revenue outcomes.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>\u003Cb>\u003Cu>Preferred Qualifications\u003C/u>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Experience in cybersecurity, software as a service (SaaS), or another complex business-to-business (B2B) industry.\u003C/li>\u003Cli>Experience managing a team spanning multiple regions, such as NAM, EMEA, and APAC.\u003C/li>\u003Cli>Marketo certification or an equivalent platform certification.     \u003C/li>\u003Cli>Experience with intent or data enrichment tooling, such as 6sense, ZoomInfo, or Clay.\u003C/li>\u003Cli>Experience administering a marketing budget or MDF program.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>\u003Cb>\u003Cu>Travel Requirements\u003C/u>\u003C/b>\u003C/p>\u003Cp>Typically 10% or less of business travel.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>\u003Cu>On-Camera Policy\u003C/u>\u003C/b>\u003C/p>\u003Cul>\u003Cli>To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.\u003C/li>\u003Cli>Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.\u003C/li>\u003Cli>We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.\u003C/li>\u003C/ul>\u003Cbr>\u003Cp>\u003Cb>\u003Cu>About Arctic Wolf\u003C/u>\u003C/b>\u003C/p>\u003Cp>At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including \u003Cb>Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026)\u003C/b>. Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>\u003Cu>Our Values\u003C/u>  \u003C/b>\u003C/p>\u003Cp>Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  \u003C/p>\u003Cbr>\u003Cp>We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   \u003C/p>\u003Cbr>\u003Cp>We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  \u003C/p>\u003Cbr>\u003Cp>All wolves receive compelling compensation and benefits packages, including:  \u003C/p>\u003Cul>\u003Cli>Equity for all employees \u003C/li>\u003Cli>Flexible time off and paid volunteer days \u003C/li>\u003Cli>401k match\u003C/li>\u003Cli>Training and career development programs \u003C/li>\u003Cli>Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services \u003C/li>\u003Cli>Robust Employee Assistance Program (EAP) with mental health services \u003C/li>\u003Cli>Fertility support and paid parental leave \u003C/li>\u003C/ul>\u003Cbr>\u003Cp>Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing recruiting@arcticwolf.com. View our Hiring Page to learn more about our application process.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>\u003Cu>Security Requirements\u003C/u>\u003C/b>\u003C/p>\u003Cul>\u003Cli>Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). \u003C/li>\u003Cli>Background checks are required for this position.  \u003C/li>\u003Cli>This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations. \u003C/li>\u003C/ul>The base salary range for this job family is 135,200 to 266,400 USD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.","At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform. If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you. Our mission is simple: End Cyber Risk. We’re looking for a Director, Marketing Technology & Campaign Operations to be a part of making this happen. About the Role The Director, Marketing Technology & Campaign Operations owns the technology, data, and operational engine that powers Arctic Wolf’s global marketing organization — from the marketing technology (MarTech) stack and artificial intelligence (AI) roadmap through the campaign operations execution that turns strategy into delivered programs. This role sits on the Growth Services and Operations leadership team and reports directly to the VP, Growth Services and Operations. This leader owns the marketing technology ecosystem end to end, including Marketo administration, the broader go-to-market (GTM) technology stack, data architecture and governance, and the effort to embed AI into the team’s core workflows. The role also owns the operational engine that delivers campaigns on behalf of the teams that own strategy and pipeline targets, including Acquisition Marketing, Partner Marketing, Customer Marketing, and demand generation. This is a services and execution role for campaigns — it exists so the teams setting demand strategy have one reliable partner who builds, launches, and runs their programs to a high standard, on time, and within budget. Account-based marketing, pipeline acceleration and reengagement, and creative campaign programs sit outside this role's scope and remain owned by other teams. This leader owns campaign execution across email, webinar, direct mail, and content syndication across the NAM (North America), EMEA (Europe, the Middle East, and Africa), and APAC (Asia-Pacific) regions and Arctic Wolf’s sales plays, including the intake model, service level agreements (SLAs), build and QA standards, and the budget and MDF (market development funds) administration that keep the broader marketing organization moving without becoming a bottleneck. This is a people-leadership-heavy role, managing a distributed team that spans marketing technology, database management, email and nurture strategy, and campaign operations, and a close partner to the Senior Director, Campaigns and Content and the teams that own demand and pipeline targets. Responsibilities Marketing Technology Strategy & Architecture Own the strategy, architecture, and performance of the marketing technology ecosystem, including Marketo administration, governance, and configuration. Build and maintain a rolling 12- to 18-month technology roadmap aligned to company growth goals and GTM strategy. Own vendor selection, contract negotiation, and renewal decisions for MarTech tools, including intent and enrichment platforms, AI data layers, and integration platform as a service (iPaaS) tools. Continuously evaluate emerging technologies and vendors and recommend the highest-return investments. Set up, manage, and troubleshoot integrations across the stack, including with Salesforce and other core business systems. Embedding AI Into Marketing Operations Lead the strategy and execution for embedding AI into the marketing technology stack and daily team workflows. Identify and operationalize AI use cases that make marketers and sales development representatives (SDRs) more effective and efficient. Own measurable outcomes tied to AI adoption, including cycle-time reduction and process automation, and report progress to leadership. Stay ahead of MarTech and AI trends to keep Arctic Wolf’s stack modern and competitive. Data, Lifecycle & Reporting Infrastructure Own database strategy, lifecycle-stage design, lead scoring, and routing architecture in partnership with the marketing technology and database management team. Own the data and reporting infrastructure that supports campaign attribution, sales-play performance, and pipeline reporting. Establish data governance and compliance practices (e.g., GDPR, CCPA) that maintain accuracy and consistency across marketing systems. Ensure the technology stack is configured for scale, security, compliance, and operational excellence. Campaign Operations Leadership & Execution Excellence Own the end-to-end campaign operations model across email, webinar (ON24), direct mail (Sendoso), content syndication, and list management, in partnership with the Campaigns and Content team. Own the intake model, SLAs, prioritization, and operating cadence that campaign requests move through, including email rules of engagement. Ensure consistent build quality, tracking, and attribution setup in Marketo and Salesforce across the NAM, EMEA, and APAC regions and sales plays. Continuously identify opportunities to standardize and automate recurring campaign work. Marketing Investment Planning & Budget Governance Partner with the Revenue and Growth Leadership Team to develop the annual marketing budget, aligning spend with strategic growth priorities and pipeline targets. Implement processes and controls to track, approve, and reconcile spend, ensuring budget discipline, transparency, and alignment with corporate finance practices. Own budget and MDF administration for the team, including AWS Partner Funding requests, claims, and invoicing. People Leadership & Team Development Lead and develop a distributed team spanning marketing technology, database management, email and nurture strategy, and campaign operations. Set clear priorities, SLAs, operating rhythms, and development plans, including a generalist coverage model so aligned stakeholders never lose a point of contact. Build a culture of technical rigor, execution excellence, and continuous improvement. Cross-Functional Partnership Serve as the primary execution partner to Acquisition Marketing, Partner Marketing, Customer Marketing, and demand generation for their campaign programs. Serve as the primary marketing partner to Business Applications and IT, resolving dependencies on routing, scoring, and lifecycle triggers. Partner with the Senior Director, Campaigns and Content on campaign calendar, briefs, and content activation. Partner with Sales Operations, Revenue Operations, and Finance on shared infrastructure, budget, and vendor decisions. Represent marketing technology and campaign operations priorities in Growth Services and Operations leadership planning. Who You Are ​ You are a hands-on technical leader who understands marketing technology architecture at a deep level, and you can run a high-volume campaign execution engine at the same time. You see AI as a practical tool for reducing manual work, not a buzzword, and you can identify where it will actually move the needle. You build scalable processes, SLAs, and governance rather than absorbing chaos into your own schedule. You can manage a distributed, regionally diverse team across both technology and execution disciplines and keep them focused on outcomes, not just tickets. You don’t need to own the pipeline number to care about it — you measure yourself by how well you deliver for the teams who do. You are comfortable owning a roadmap, a budget, and a vendor negotiation, and just as comfortable being hands-on in the platform or the campaign build when needed. Minimum Qualifications 10+ years of experience in marketing technology, marketing operations, campaign operations, or demand generation, including 3+ years of people leadership. Hands-on experience with Marketo (or a comparable marketing automation platform) administration and Salesforce. Experience building and owning a marketing technology roadmap, including vendor evaluation, integration management, and stack governance. Experience managing multi-channel campaign execution, such as email, webinar, and direct mail, at scale. Experience identifying and operationalizing AI or automation use cases within marketing or revenue operations workflows. Experience managing distributed or global teams. Strong business acumen with the ability to connect marketing technology and campaign investments to revenue outcomes. Preferred Qualifications Experience in cybersecurity, software as a service (SaaS), or another complex business-to-business (B2B) industry. Experience managing a team spanning multiple regions, such as NAM, EMEA, and APAC. Marketo certification or an equivalent platform certification. Experience with intent or data enrichment tooling, such as 6sense, ZoomInfo, or Clay. Experience administering a marketing budget or MDF program. Travel Requirements Typically 10% or less of business travel. On-Camera Policy To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations. About Arctic Wolf At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026) . Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. All wolves receive compelling compensation and benefits packages, including: Equity for all employees Flexible time off and paid volunteer days 401k match Training and career development programs Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services Robust Employee Assistance Program (EAP) with mental health services Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing recruiting@arcticwolf.com. View our Hiring Page to learn more about our application process. Security Requirements Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations. The base salary range for this job family is 135,200 to 266,400 USD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.",1790023807000,"2026-09-21 22:55:42","Posted Today",{"jsonldValid":23,"jsonld":10},1790066545541]