[{"data":1,"prerenderedAt":97},["ShallowReactive",2],{"$fWOFF7XvD_OAI4sHLpY2Qt8Eoqje1xdQXBmCW0rMlwh0":3,"$fonElGRtLs8trruaBjL4b1L6gsRDzZPhQ6j9DLEUikHQ":26},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":14,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":24},"f0fe91fff09975a47ff25d9428b0bf91a60a7a23074532095a27fdb86f7c7ca9","senior-martech-architect-at-humana-b45ea85122","Senior Martech Architect","Humana","https://logo.clearbit.com/careers.humana.com","Insurance","Waterside Bldg","United States",false,[15],"Full-time","Marketing","\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The Senior Omnichannel Experience Architect is responsible for designing, implementing, and supporting scalable, data-driven omnichannel engagement solutions across digital, marketing, analytics, and contact center channels. This role plays a hands-on architectural role in executing the enterprise experience strategy defined by the Lead Omnichannel Experience Architect, with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) as core platforms.\u003Cbr>Operating within established enterprise standards and guardrails, this role partners closely with delivery teams, data engineering, digital, analytics, and platform owners to ensure customer data, journey orchestration, and downstream integrations are implemented consistently, reliably, and compliantly.\u003Cp>Key Responsibilities\u003C/p>\u003Cul>\u003Cli>Design and implement omnichannel experience solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and associated MarTech and analytics platforms in alignment with enterprise architecture standards.\u003C/li>\u003Cli>Hands-on configuration and support of AEP components including XDM schemas, datasets, identities and identity stitching, profiles, segments, computed attributes, and sources and destinations.\u003C/li>\u003Cli>Design, build, and support AJO journeys, including event triggers, eligibility and suppression logic, channel prioritization, and fallback handling.\u003C/li>\u003Cli>Design and support data collection and ingestion using Adobe Experience Platform Web SDK, Adobe Launch (Data Collection), and Real-Time CDP (RTCDP), or comparable data-collection and customer data platforms.\u003C/li>\u003Cli>Implement batch and event-driven ingestion patterns from enterprise data platforms such as Databricks or comparable cloud data platforms (e.g., Snowflake), ensuring data quality, latency, and governance standards are met.\u003C/li>\u003Cli>Implement and support event-driven and API-based integrations between AEP/AJO and downstream systems such as Salesforce Marketing Cloud, Salesforce Service Cloud, Twilio (SMS/voice), Genesys (contact center), and enterprise CCM platforms such as OpenText Exstream.\u003C/li>\u003Cli>Support migration of legacy campaign, email, analytics, and batch communication workflows into AEP/AJO-based architectures following defined coexistence, cutover, and decommissioning plans.\u003C/li>\u003Cli>Partner with analytics teams to configure Adobe Customer Journey Analytics (CJA) datasets, data views, calculated metrics, and reporting outputs aligned to enterprise KPIs and downstream BI consumption (Tableau, Power BI).\u003C/li>\u003Cli>Participate in production support and troubleshooting activities across AEP, AJO, and integrated platforms, including ingestion issues, journey failures, and downstream activation errors.\u003C/li>\u003Cli>Collaborate with platform engineering, security, and operations teams to validate integrations, resolve performance issues, and ensure privacy, consent, and regulatory controls are consistently enforced.\u003C/li>\u003Cli>Document solution designs, integration patterns, and implementation guidance to enable reuse and consistency across delivery teams.\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>Required Qualifications\u003C/p>\u003Cul>\u003Cli>8+ years of experience in MarTech, digital, data, or experience architecture roles within large, complex organizations.\u003C/li>\u003Cli>Strong hands-on experience implementing customer engagement solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and/or comparable CDP and journey orchestration platforms.\u003C/li>\u003Cli>Hands-on experience with Adobe Real-Time CDP (RTCDP), Adobe Experience Platform Web SDK, and Adobe Launch (Data Collection), or comparable digital data-collection and identity technologies.\u003C/li>\u003Cli>Experience implementing batch and real-time ingestion from enterprise data platforms such as Databricks or Snowflake into customer engagement platforms.\u003C/li>\u003Cli>Experience designing and implementing integrations with CRM, messaging, contact center, and communication platforms such as Salesforce, Twilio, Genesys, and CCM platforms.\u003C/li>\u003Cli>Experience supporting omnichannel analytics and measurement using Adobe Customer Journey Analytics (CJA), Tableau, Power BI, or comparable analytics tools.\u003C/li>\u003Cli>Strong understanding of customer data modeling, identity resolution, event-driven architectures, and downstream activation patterns.\u003C/li>\u003Cli>Experience working in regulated or highly governed environments, with an understanding of data privacy, consent, and security requirements.\u003C/li>\u003Cli>Strong collaboration skills and the ability to work effectively with cross-functional delivery teams.\u003C/li>\u003C/ul>\u003Cp>Preferred Qualifications\u003C/p>\u003Cul>\u003Cli>Experience with Adobe Experience Manager (AEM), including headless implementations.\u003C/li>\u003Cli>Experience with enterprise CCM platforms such as OpenText Exstream or similar.\u003C/li>\u003Cli>Experience contributing to large-scale MarTech, CDP, or omnichannel platform migrations.\u003C/li>\u003Cli>Experience working within SAFe or other scaled agile delivery frameworks.\u003C/li>\u003C/ul>\u003Cp>This is a remote position but located within a specific geography.\u003C/p>\u003Cp>\u003Cb>Work-At-Home Requirements\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:\u003C/p>\u003C/li>\u003Cli>\u003Cp>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested\u003C/p>\u003C/li>\u003Cli>\u003Cp>Satellite, cellular and microwave connection can be used only if approved by leadership\u003C/p>\u003C/li>\u003Cli>\u003Cp>Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information\u003C/p>\u003C/li>\u003C/ul>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$106,900 - $147,000 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community The Senior Omnichannel Experience Architect is responsible for designing, implementing, and supporting scalable, data-driven omnichannel engagement solutions across digital, marketing, analytics, and contact center channels. This role plays a hands-on architectural role in executing the enterprise experience strategy defined by the Lead Omnichannel Experience Architect, with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) as core platforms.Operating within established enterprise standards and guardrails, this role partners closely with delivery teams, data engineering, digital, analytics, and platform owners to ensure customer data, journey orchestration, and downstream integrations are implemented consistently, reliably, and compliantly.Key ResponsibilitiesDesign and implement omnichannel experience solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and associated MarTech and analytics platforms in alignment with enterprise architecture standards.Hands-on configuration and support of AEP components including XDM schemas, datasets, identities and identity stitching, profiles, segments, computed attributes, and sources and destinations.Design, build, and support AJO journeys, including event triggers, eligibility and suppression logic, channel prioritization, and fallback handling.Design and support data collection and ingestion using Adobe Experience Platform Web SDK, Adobe Launch (Data Collection), and Real-Time CDP (RTCDP), or comparable data-collection and customer data platforms.Implement batch and event-driven ingestion patterns from enterprise data platforms such as Databricks or comparable cloud data platforms (e.g., Snowflake), ensuring data quality, latency, and governance standards are met.Implement and support event-driven and API-based integrations between AEP/AJO and downstream systems such as Salesforce Marketing Cloud, Salesforce Service Cloud, Twilio (SMS/voice), Genesys (contact center), and enterprise CCM platforms such as OpenText Exstream.Support migration of legacy campaign, email, analytics, and batch communication workflows into AEP/AJO-based architectures following defined coexistence, cutover, and decommissioning plans.Partner with analytics teams to configure Adobe Customer Journey Analytics (CJA) datasets, data views, calculated metrics, and reporting outputs aligned to enterprise KPIs and downstream BI consumption (Tableau, Power BI).Participate in production support and troubleshooting activities across AEP, AJO, and integrated platforms, including ingestion issues, journey failures, and downstream activation errors.Collaborate with platform engineering, security, and operations teams to validate integrations, resolve performance issues, and ensure privacy, consent, and regulatory controls are consistently enforced.Document solution designs, integration patterns, and implementation guidance to enable reuse and consistency across delivery teams.Use your skills to make an impact  Required Qualifications8+ years of experience in MarTech, digital, data, or experience architecture roles within large, complex organizations.Strong hands-on experience implementing customer engagement solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and/or comparable CDP and journey orchestration platforms.Hands-on experience with Adobe Real-Time CDP (RTCDP), Adobe Experience Platform Web SDK, and Adobe Launch (Data Collection), or comparable digital data-collection and identity technologies.Experience implementing batch and real-time ingestion from enterprise data platforms such as Databricks or Snowflake into customer engagement platforms.Experience designing and implementing integrations with CRM, messaging, contact center, and communication platforms such as Salesforce, Twilio, Genesys, and CCM platforms.Experience supporting omnichannel analytics and measurement using Adobe Customer Journey Analytics (CJA), Tableau, Power BI, or comparable analytics tools.Strong understanding of customer data modeling, identity resolution, event-driven architectures, and downstream activation patterns.Experience working in regulated or highly governed environments, with an understanding of data privacy, consent, and security requirements.Strong collaboration skills and the ability to work effectively with cross-functional delivery teams.Preferred QualificationsExperience with Adobe Experience Manager (AEM), including headless implementations.Experience with enterprise CCM platforms such as OpenText Exstream or similar.Experience contributing to large-scale MarTech, CDP, or omnichannel platform migrations.Experience working within SAFe or other scaled agile delivery frameworks.This is a remote position but located within a specific geography.Work-At-Home RequirementsTo ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular and microwave connection can be used only if approved by leadershipAssociates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationTravel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $106,900 - $147,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",0,1777908391000,"2026-05-04 17:26:47","2026-05-04T15:26:47.000Z","USD",{"jsonldValid":13,"jsonld":25},"",{"jobs":27},[28,36,50,60,67,80],{"id":29,"slug":30,"title":31,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":32,"department":16,"content_html":33,"content_text":34,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":35},"804ff29ccd6f1983bac8286ab2cbf58541cab67d24423a9599babbbabd1041ca","lead-martech-architect-at-humana-e905b9717e","Lead MarTech Architect",[15],"\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The Lead Omnichannel Experience Architect is accountable for defining, governing, and evolving the enterprise-wide omnichannel architecture that powers personalized, compliant, and scalable member engagement across digital, marketing, analytics, and contact center channels. This role leads a multi-year transformation modernizing legacy MarTech, CRM, reporting, and mainframe-driven communications ecosystems, with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) as the strategic foundation.\u003Cbr>\u003Cbr>Operating at the intersection of enterprise omnichannel architecture, customer experience, data, analytics, and AI enablement, this role establishes durable standards and partners with executive stakeholders to ensure omnichannel engagement and reporting capabilities operate as enterprise platforms rather than disconnected tools.\u003Cp>Key Responsibilities\u003C/p>\u003Cul>\u003Cli>Own the end-to-end omnichannel experience and insights architecture spanning customer data, identity, consent and preferences, content, orchestration, activation, analytics, reporting, and contact center integration.\u003C/li>\u003Cli>Refine the target-state customer data and insights architecture, with Adobe Experience Platform as the strategic CDP, including canonical data models, identity strategy, Real-Time CDP profile unification, batch and streaming ingestion, data governance, and downstream activation and reporting standards.\u003C/li>\u003Cli>Establish enterprise journey orchestration standards using Adobe Journey Optimizer (AJO) or equivalent orchestration engines (such as Salesforce Marketing Cloud journeys) , including event-triggered journeys, eligibility and suppression logic, channel prioritization, frequency management, exception handling, and fallback strategies required for regulated healthcare communications.\u003C/li>\u003Cli>Lead migration of legacy campaign, email, and analytics platforms (including Salesforce Marketing Cloud and batch email systems) into AEP/AJO-based and event-driven architectures, including coexistence models, phased decommissioning, and risk-managed cutover approaches in a HIPAA-regulated environment.\u003C/li>\u003Cli>Architect modernization of legacy mainframe-driven communications (billing, eligibility, EOBs, notifications) by decoupling system-generated outputs into event-driven, experience-orchestrated journeys across digital and assisted channels.\u003C/li>\u003Cli>Define the enterprise analytics and reporting architecture for omnichannel engagement, leveraging Adobe Customer Journey Analytics (CJA) and/or enterprise BI platforms such as Tableau or Power BI to deliver governed, scalable, and audience-ready insights.\u003C/li>\u003Cli>Establish standards for enterprise-level reporting, including metric definitions, attribution models, data latency tiers, semantic layers, and access patterns, ensuring insights are consistent, trusted, and reusable across marketing, digital, service, and executive audiences.\u003C/li>\u003Cli>Establish architectural governance, reference architectures, and enforceable design standards across MarTech, AdTech, CDP, analytics, CRM, CMS, CCM, and contact center platforms (such as Twilio and Genesys).\u003C/li>\u003Cli>Partner with Marketing, Digital, Data, Analytics, Security, Legal, Compliance, and Operations leaders to translate business outcomes into scalable, compliant architectural and reporting roadmaps.\u003C/li>\u003Cli>Guide adoption of event-driven and API-first architectures to enable real-time personalization, activation, and insight delivery across web, mobile, SMS, email, print, paid media, voice, analytics, and agent-assisted channels.\u003C/li>\u003Cli>Provide architectural leadership across multiple delivery teams, influencing prioritization, investment decisions, and long-term platform sustainability.\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>Required Qualifications\u003C/p>\u003Cul>\u003Cli>12+ years of experience in enterprise, solution, experience, or data architecture roles within large, complex organizations.\u003C/li>\u003Cli>Demonstrated leadership of enterprise-scale MarTech, AdTech, and analytics transformations involving Customer Data Platforms (CDPs) such as Adobe Experience Platform (AEP) or comparable, email or messaging systems, and enterprise reporting tools.\u003C/li>\u003Cli>Hands-on experience designing customer data, identity, analytics, and activation architectures using platforms such as Adobe Experience Platform and/or comparable CDPs , with a strong understanding of how engagement data is modeled and exposed for reporting.\u003C/li>\u003Cli>Experience designing omnichannel reporting and measurement using Adobe Customer Journey Analytics (CJA), Tableau, Power BI, or similar enterprise analytics platforms.\u003C/li>\u003Cli>Proven understanding of enterprise-level reporting concepts, including semantic layers, reusable datasets, role-based access, performance considerations, and regulatory controls.\u003C/li>\u003Cli>Proven experience designing and governing architectures in regulated industries with direct accountability for HIPAA, PHI, and PII compliance.\u003C/li>\u003Cli>Experience modernizing legacy, mainframe-based or batch-driven communication and reporting architectures.\u003C/li>\u003Cli>Strong background in modern integration patterns including APIs, event streaming, and cloud-native services.\u003C/li>\u003Cli>Strong MarTech and AdTech domain knowledge, including campaign execution, experimentation, personalization, attribution, and audience activation.\u003C/li>\u003Cli>Ability to operate at executive altitude while remaining grounded in technical and analytical execution.\u003C/li>\u003Cli>Proven ability to influence architecture decisions across matrixed teams and external vendors.\u003C/li>\u003C/ul>\u003Cp>Preferred Qualifications\u003C/p>\u003Cul>\u003Cli>Hands-on experience with Adobe Experience Platform, Adobe Journey Optimizer, Adobe Experience Manager (including headless), Customer Journey Analytics, Adobe Workfront, Salesforce Marketing Cloud and Data Cloud, Twilio, Genesys, OpenText Exstream, or comparable engagement, analytics, contact-center, and CCM platforms.\u003C/li>\u003Cli>Experience within healthcare payer or provider ecosystems.\u003C/li>\u003Cli>Experience working within SAFe or other scaled agile delivery models.\u003Cbr> \u003C/li>\u003C/ul>\u003Cp>Additional Information:\u003C/p>\u003Cp>This is a remote position but located within a specific geography.\u003C/p>\u003Cp>Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.\u003C/p>\u003Cp>To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:\u003Cbr>\u003Cbr>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.\u003Cbr>Satellite, cellular and microwave connection can be used only if approved by leadership.\u003Cbr>Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.\u003Cbr>Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.\u003Cbr>Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.\u003C/p>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$142,300 - $195,700 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community The Lead Omnichannel Experience Architect is accountable for defining, governing, and evolving the enterprise-wide omnichannel architecture that powers personalized, compliant, and scalable member engagement across digital, marketing, analytics, and contact center channels. This role leads a multi-year transformation modernizing legacy MarTech, CRM, reporting, and mainframe-driven communications ecosystems, with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) as the strategic foundation.Operating at the intersection of enterprise omnichannel architecture, customer experience, data, analytics, and AI enablement, this role establishes durable standards and partners with executive stakeholders to ensure omnichannel engagement and reporting capabilities operate as enterprise platforms rather than disconnected tools.Key ResponsibilitiesOwn the end-to-end omnichannel experience and insights architecture spanning customer data, identity, consent and preferences, content, orchestration, activation, analytics, reporting, and contact center integration.Refine the target-state customer data and insights architecture, with Adobe Experience Platform as the strategic CDP, including canonical data models, identity strategy, Real-Time CDP profile unification, batch and streaming ingestion, data governance, and downstream activation and reporting standards.Establish enterprise journey orchestration standards using Adobe Journey Optimizer (AJO) or equivalent orchestration engines (such as Salesforce Marketing Cloud journeys) , including event-triggered journeys, eligibility and suppression logic, channel prioritization, frequency management, exception handling, and fallback strategies required for regulated healthcare communications.Lead migration of legacy campaign, email, and analytics platforms (including Salesforce Marketing Cloud and batch email systems) into AEP/AJO-based and event-driven architectures, including coexistence models, phased decommissioning, and risk-managed cutover approaches in a HIPAA-regulated environment.Architect modernization of legacy mainframe-driven communications (billing, eligibility, EOBs, notifications) by decoupling system-generated outputs into event-driven, experience-orchestrated journeys across digital and assisted channels.Define the enterprise analytics and reporting architecture for omnichannel engagement, leveraging Adobe Customer Journey Analytics (CJA) and/or enterprise BI platforms such as Tableau or Power BI to deliver governed, scalable, and audience-ready insights.Establish standards for enterprise-level reporting, including metric definitions, attribution models, data latency tiers, semantic layers, and access patterns, ensuring insights are consistent, trusted, and reusable across marketing, digital, service, and executive audiences.Establish architectural governance, reference architectures, and enforceable design standards across MarTech, AdTech, CDP, analytics, CRM, CMS, CCM, and contact center platforms (such as Twilio and Genesys).Partner with Marketing, Digital, Data, Analytics, Security, Legal, Compliance, and Operations leaders to translate business outcomes into scalable, compliant architectural and reporting roadmaps.Guide adoption of event-driven and API-first architectures to enable real-time personalization, activation, and insight delivery across web, mobile, SMS, email, print, paid media, voice, analytics, and agent-assisted channels.Provide architectural leadership across multiple delivery teams, influencing prioritization, investment decisions, and long-term platform sustainability.Use your skills to make an impact  Required Qualifications12+ years of experience in enterprise, solution, experience, or data architecture roles within large, complex organizations.Demonstrated leadership of enterprise-scale MarTech, AdTech, and analytics transformations involving Customer Data Platforms (CDPs) such as Adobe Experience Platform (AEP) or comparable, email or messaging systems, and enterprise reporting tools.Hands-on experience designing customer data, identity, analytics, and activation architectures using platforms such as Adobe Experience Platform and/or comparable CDPs , with a strong understanding of how engagement data is modeled and exposed for reporting.Experience designing omnichannel reporting and measurement using Adobe Customer Journey Analytics (CJA), Tableau, Power BI, or similar enterprise analytics platforms.Proven understanding of enterprise-level reporting concepts, including semantic layers, reusable datasets, role-based access, performance considerations, and regulatory controls.Proven experience designing and governing architectures in regulated industries with direct accountability for HIPAA, PHI, and PII compliance.Experience modernizing legacy, mainframe-based or batch-driven communication and reporting architectures.Strong background in modern integration patterns including APIs, event streaming, and cloud-native services.Strong MarTech and AdTech domain knowledge, including campaign execution, experimentation, personalization, attribution, and audience activation.Ability to operate at executive altitude while remaining grounded in technical and analytical execution.Proven ability to influence architecture decisions across matrixed teams and external vendors.Preferred QualificationsHands-on experience with Adobe Experience Platform, Adobe Journey Optimizer, Adobe Experience Manager (including headless), Customer Journey Analytics, Adobe Workfront, Salesforce Marketing Cloud and Data Cloud, Twilio, Genesys, OpenText Exstream, or comparable engagement, analytics, contact-center, and CCM platforms.Experience within healthcare payer or provider ecosystems.Experience working within SAFe or other scaled agile delivery models. Additional Information:This is a remote position but located within a specific geography.Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.Satellite, cellular and microwave connection can be used only if approved by leadership.Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $142,300 - $195,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",{"jsonldValid":13,"jsonld":25},{"id":37,"slug":38,"title":39,"companyname":8,"companylogo":9,"companyIndustry":10,"city":40,"country":41,"remote":42,"employmentType":43,"department":16,"content_html":44,"content_text":45,"years":19,"createdAt":46,"updatedAtISO":47,"postedAtISO":48,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":49},"0dbf60f06765268aa7e5ef1f32d89441cd15ad296d9401bb8a8866a722c26904","lead-product-owner-retention-marketing-at-humana-76a10b3af8","Lead Product Owner, Retention Marketing","Remote Nationwide","Nationwide",true,[15],"\u003Ch1>\u003Cb>Become a part of our caring community\u003C/b>\u003Cbr> \u003C/h1>The Engagement Marketing Lead identifies how Member Engagement Marketing will develop and influence the application of member-centric strategies to accelerate business goal achievement. The Engagement Marketing Lead works on problems of diverse scope and complexity ranging from moderate to substantial.\u003Cp>Define pod-level strategy for engagement or retention campaigns, aligned with enterprise goals and member needs.\u003C/p>\u003Cul>\u003Cli>Lead end-to-end execution of multi-channel marketing initiatives (email, mail, SMS, app, web, call center, IVR), ensuring timely delivery and measurable impact.\u003C/li>\u003Cli>Own the learning agenda—developing hypotheses, running experiments, and applying insights to optimize campaign performance.\u003C/li>\u003Cli>Facilitate agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) to keep pods focused, aligned, and delivering against goals.\u003C/li>\u003Cli>Remove blockers and escalate dependencies to enable smooth cross-functional collaboration and timely decision-making.\u003C/li>\u003Cli>Collaborate with product, analytics, and channel teams to embed NBA (Next Best Action) logic and personalization into member journeys.\u003C/li>\u003Cli>Support reporting and performance tracking, surfacing insights and recommendations to inform future strategy and roadmap evolution.\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>Required Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>Bachelor's degree in Marketing, Business, Communications, or a related field or 4 years of relevant experience.\u003C/li>\u003Cli>5+ years of experience in lifecycle, onboarding, or customer engagement marketing.\u003C/li>\u003Cli>2+ years of experience leading agile teams or cross-functional pods.\u003C/li>\u003Cli>Strong understanding of omni-channel marketing and journey orchestration.\u003C/li>\u003Cli>Experience with marketing automation platforms and CRM tools.\u003C/li>\u003Cli>Excellent facilitation, prioritization, and problem-solving skills.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Qualifications\u003C/b>\u003C/p>\u003Cul>\u003Cli>Experience in healthcare, insurance, or other regulated industries.\u003C/li>\u003Cli>Familiarity with NBA engines, customer data platforms (CDPs), and real-time decisioning technologies (e.g., Adobe Experience Platform, Pega).\u003C/li>\u003Cli>Exposure to agile marketing operating models and performance optimization frameworks.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Additional Information\u003C/b>\u003C/p>\u003Cp>\u003Cb>This position operates on Eastern Standard Time (EST) hours\u003C/b>\u003C/p>\u003Cp>\u003Cb>This position might require occasional travel\u003C/b>\u003C/p>\u003Cp>\u003Cb>Virtual Pre-Screen\u003C/b>\u003C/p>\u003Cp>As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.\u003C/p>\u003Cp>If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.\u003C/p>\u003Cp>Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.\u003C/p>\u003Cp>\u003Cb>Work-At-Home Requirements\u003C/b>\u003C/p>\u003Cp>At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information\u003C/p>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$126,300 - $173,700 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community The Engagement Marketing Lead identifies how Member Engagement Marketing will develop and influence the application of member-centric strategies to accelerate business goal achievement. The Engagement Marketing Lead works on problems of diverse scope and complexity ranging from moderate to substantial.Define pod-level strategy for engagement or retention campaigns, aligned with enterprise goals and member needs.Lead end-to-end execution of multi-channel marketing initiatives (email, mail, SMS, app, web, call center, IVR), ensuring timely delivery and measurable impact.Own the learning agenda—developing hypotheses, running experiments, and applying insights to optimize campaign performance.Facilitate agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) to keep pods focused, aligned, and delivering against goals.Remove blockers and escalate dependencies to enable smooth cross-functional collaboration and timely decision-making.Collaborate with product, analytics, and channel teams to embed NBA (Next Best Action) logic and personalization into member journeys.Support reporting and performance tracking, surfacing insights and recommendations to inform future strategy and roadmap evolution.Use your skills to make an impact  Required QualificationsBachelor's degree in Marketing, Business, Communications, or a related field or 4 years of relevant experience.5+ years of experience in lifecycle, onboarding, or customer engagement marketing.2+ years of experience leading agile teams or cross-functional pods.Strong understanding of omni-channel marketing and journey orchestration.Experience with marketing automation platforms and CRM tools.Excellent facilitation, prioritization, and problem-solving skills.Preferred QualificationsExperience in healthcare, insurance, or other regulated industries.Familiarity with NBA engines, customer data platforms (CDPs), and real-time decisioning technologies (e.g., Adobe Experience Platform, Pega).Exposure to agile marketing operating models and performance optimization frameworks.Additional InformationThis position operates on Eastern Standard Time (EST) hoursThis position might require occasional travelVirtual Pre-ScreenAs part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.Work-At-Home RequirementsAt minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationTravel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",1776482828000,"2026-04-18 05:27:47","2026-04-18T03:27:47.000Z",{"jsonldValid":13,"jsonld":25},{"id":51,"slug":52,"title":31,"companyname":8,"companylogo":9,"companyIndustry":10,"city":40,"country":41,"remote":42,"employmentType":53,"department":16,"content_html":54,"content_text":55,"years":19,"createdAt":56,"updatedAtISO":57,"postedAtISO":58,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":59},"35f3ea14b6b8507f29a261d201826babce918ab516f27d8f4509994c8510d87a","lead-martech-architect-at-humana-1d22635556",[15],"\u003Ch1>\u003Cb>Become a part of our caring community and help us put health first\u003C/b>\u003Cbr> \u003C/h1>The Lead Omnichannel Experience Architect is accountable for defining, governing, and evolving the enterprise-wide omnichannel architecture that powers personalized, compliant, and scalable member engagement across digital, marketing, analytics, and contact center channels. This role leads a multi-year transformation modernizing legacy MarTech, CRM, reporting, and mainframe-driven communications ecosystems, with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) as the strategic foundation.\u003Cbr>\u003Cbr>Operating at the intersection of enterprise omnichannel architecture, customer experience, data, analytics, and AI enablement, this role establishes durable standards and partners with executive stakeholders to ensure omnichannel engagement and reporting capabilities operate as enterprise platforms rather than disconnected tools.\u003Cp>Key Responsibilities\u003C/p>\u003Cul>\u003Cli>Own the end-to-end omnichannel experience and insights architecture spanning customer data, identity, consent and preferences, content, orchestration, activation, analytics, reporting, and contact center integration.\u003C/li>\u003Cli>Refine the target-state customer data and insights architecture, with Adobe Experience Platform as the strategic CDP, including canonical data models, identity strategy, Real-Time CDP profile unification, batch and streaming ingestion, data governance, and downstream activation and reporting standards.\u003C/li>\u003Cli>Establish enterprise journey orchestration standards using Adobe Journey Optimizer (AJO) or equivalent orchestration engines (such as Salesforce Marketing Cloud journeys) , including event-triggered journeys, eligibility and suppression logic, channel prioritization, frequency management, exception handling, and fallback strategies required for regulated healthcare communications.\u003C/li>\u003Cli>Lead migration of legacy campaign, email, and analytics platforms (including Salesforce Marketing Cloud and batch email systems) into AEP/AJO-based and event-driven architectures, including coexistence models, phased decommissioning, and risk-managed cutover approaches in a HIPAA-regulated environment.\u003C/li>\u003Cli>Architect modernization of legacy mainframe-driven communications (billing, eligibility, EOBs, notifications) by decoupling system-generated outputs into event-driven, experience-orchestrated journeys across digital and assisted channels.\u003C/li>\u003Cli>Define the enterprise analytics and reporting architecture for omnichannel engagement, leveraging Adobe Customer Journey Analytics (CJA) and/or enterprise BI platforms such as Tableau or Power BI to deliver governed, scalable, and audience-ready insights.\u003C/li>\u003Cli>Establish standards for enterprise-level reporting, including metric definitions, attribution models, data latency tiers, semantic layers, and access patterns, ensuring insights are consistent, trusted, and reusable across marketing, digital, service, and executive audiences.\u003C/li>\u003Cli>Establish architectural governance, reference architectures, and enforceable design standards across MarTech, AdTech, CDP, analytics, CRM, CMS, CCM, and contact center platforms (such as Twilio and Genesys).\u003C/li>\u003Cli>Partner with Marketing, Digital, Data, Analytics, Security, Legal, Compliance, and Operations leaders to translate business outcomes into scalable, compliant architectural and reporting roadmaps.\u003C/li>\u003Cli>Guide adoption of event-driven and API-first architectures to enable real-time personalization, activation, and insight delivery across web, mobile, SMS, email, print, paid media, voice, analytics, and agent-assisted channels.\u003C/li>\u003Cli>Provide architectural leadership across multiple delivery teams, influencing prioritization, investment decisions, and long-term platform sustainability.\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>Required Qualifications\u003C/p>\u003Cul>\u003Cli>12+ years of experience in enterprise, solution, experience, or data architecture roles within large, complex organizations.\u003C/li>\u003Cli>Demonstrated leadership of enterprise-scale MarTech, AdTech, and analytics transformations involving Customer Data Platforms (CDPs) such as Adobe Experience Platform (AEP) or comparable, email or messaging systems, and enterprise reporting tools.\u003C/li>\u003Cli>Hands-on experience designing customer data, identity, analytics, and activation architectures using platforms such as Adobe Experience Platform and/or comparable CDPs , with a strong understanding of how engagement data is modeled and exposed for reporting.\u003C/li>\u003Cli>Experience designing omnichannel reporting and measurement using Adobe Customer Journey Analytics (CJA), Tableau, Power BI, or similar enterprise analytics platforms.\u003C/li>\u003Cli>Proven understanding of enterprise-level reporting concepts, including semantic layers, reusable datasets, role-based access, performance considerations, and regulatory controls.\u003C/li>\u003Cli>Proven experience designing and governing architectures in regulated industries with direct accountability for HIPAA, PHI, and PII compliance.\u003C/li>\u003Cli>Experience modernizing legacy, mainframe-based or batch-driven communication and reporting architectures.\u003C/li>\u003Cli>Strong background in modern integration patterns including APIs, event streaming, and cloud-native services.\u003C/li>\u003Cli>Strong MarTech and AdTech domain knowledge, including campaign execution, experimentation, personalization, attribution, and audience activation.\u003C/li>\u003Cli>Ability to operate at executive altitude while remaining grounded in technical and analytical execution.\u003C/li>\u003Cli>Proven ability to influence architecture decisions across matrixed teams and external vendors.\u003C/li>\u003C/ul>\u003Cp>Preferred Qualifications\u003C/p>\u003Cul>\u003Cli>Hands-on experience with Adobe Experience Platform, Adobe Journey Optimizer, Adobe Experience Manager (including headless), Customer Journey Analytics, Adobe Workfront, Salesforce Marketing Cloud and Data Cloud, Twilio, Genesys, OpenText Exstream, or comparable engagement, analytics, contact-center, and CCM platforms.\u003C/li>\u003Cli>Experience within healthcare payer or provider ecosystems.\u003C/li>\u003Cli>Experience working within SAFe or other scaled agile delivery models.\u003C/li>\u003C/ul>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$142,300 - $195,700 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 01-29-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community and help us put health first The Lead Omnichannel Experience Architect is accountable for defining, governing, and evolving the enterprise-wide omnichannel architecture that powers personalized, compliant, and scalable member engagement across digital, marketing, analytics, and contact center channels. This role leads a multi-year transformation modernizing legacy MarTech, CRM, reporting, and mainframe-driven communications ecosystems, with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) as the strategic foundation.Operating at the intersection of enterprise omnichannel architecture, customer experience, data, analytics, and AI enablement, this role establishes durable standards and partners with executive stakeholders to ensure omnichannel engagement and reporting capabilities operate as enterprise platforms rather than disconnected tools.Key ResponsibilitiesOwn the end-to-end omnichannel experience and insights architecture spanning customer data, identity, consent and preferences, content, orchestration, activation, analytics, reporting, and contact center integration.Refine the target-state customer data and insights architecture, with Adobe Experience Platform as the strategic CDP, including canonical data models, identity strategy, Real-Time CDP profile unification, batch and streaming ingestion, data governance, and downstream activation and reporting standards.Establish enterprise journey orchestration standards using Adobe Journey Optimizer (AJO) or equivalent orchestration engines (such as Salesforce Marketing Cloud journeys) , including event-triggered journeys, eligibility and suppression logic, channel prioritization, frequency management, exception handling, and fallback strategies required for regulated healthcare communications.Lead migration of legacy campaign, email, and analytics platforms (including Salesforce Marketing Cloud and batch email systems) into AEP/AJO-based and event-driven architectures, including coexistence models, phased decommissioning, and risk-managed cutover approaches in a HIPAA-regulated environment.Architect modernization of legacy mainframe-driven communications (billing, eligibility, EOBs, notifications) by decoupling system-generated outputs into event-driven, experience-orchestrated journeys across digital and assisted channels.Define the enterprise analytics and reporting architecture for omnichannel engagement, leveraging Adobe Customer Journey Analytics (CJA) and/or enterprise BI platforms such as Tableau or Power BI to deliver governed, scalable, and audience-ready insights.Establish standards for enterprise-level reporting, including metric definitions, attribution models, data latency tiers, semantic layers, and access patterns, ensuring insights are consistent, trusted, and reusable across marketing, digital, service, and executive audiences.Establish architectural governance, reference architectures, and enforceable design standards across MarTech, AdTech, CDP, analytics, CRM, CMS, CCM, and contact center platforms (such as Twilio and Genesys).Partner with Marketing, Digital, Data, Analytics, Security, Legal, Compliance, and Operations leaders to translate business outcomes into scalable, compliant architectural and reporting roadmaps.Guide adoption of event-driven and API-first architectures to enable real-time personalization, activation, and insight delivery across web, mobile, SMS, email, print, paid media, voice, analytics, and agent-assisted channels.Provide architectural leadership across multiple delivery teams, influencing prioritization, investment decisions, and long-term platform sustainability.Use your skills to make an impact  Required Qualifications12+ years of experience in enterprise, solution, experience, or data architecture roles within large, complex organizations.Demonstrated leadership of enterprise-scale MarTech, AdTech, and analytics transformations involving Customer Data Platforms (CDPs) such as Adobe Experience Platform (AEP) or comparable, email or messaging systems, and enterprise reporting tools.Hands-on experience designing customer data, identity, analytics, and activation architectures using platforms such as Adobe Experience Platform and/or comparable CDPs , with a strong understanding of how engagement data is modeled and exposed for reporting.Experience designing omnichannel reporting and measurement using Adobe Customer Journey Analytics (CJA), Tableau, Power BI, or similar enterprise analytics platforms.Proven understanding of enterprise-level reporting concepts, including semantic layers, reusable datasets, role-based access, performance considerations, and regulatory controls.Proven experience designing and governing architectures in regulated industries with direct accountability for HIPAA, PHI, and PII compliance.Experience modernizing legacy, mainframe-based or batch-driven communication and reporting architectures.Strong background in modern integration patterns including APIs, event streaming, and cloud-native services.Strong MarTech and AdTech domain knowledge, including campaign execution, experimentation, personalization, attribution, and audience activation.Ability to operate at executive altitude while remaining grounded in technical and analytical execution.Proven ability to influence architecture decisions across matrixed teams and external vendors.Preferred QualificationsHands-on experience with Adobe Experience Platform, Adobe Journey Optimizer, Adobe Experience Manager (including headless), Customer Journey Analytics, Adobe Workfront, Salesforce Marketing Cloud and Data Cloud, Twilio, Genesys, OpenText Exstream, or comparable engagement, analytics, contact-center, and CCM platforms.Experience within healthcare payer or provider ecosystems.Experience working within SAFe or other scaled agile delivery models.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $142,300 - $195,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 01-29-2026About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",1769513825000,"2026-01-27 12:37:31","2026-01-27T11:37:31.000Z",{"jsonldValid":13,"jsonld":25},{"id":61,"slug":62,"title":7,"companyname":8,"companylogo":9,"companyIndustry":10,"city":40,"country":41,"remote":42,"employmentType":63,"department":16,"content_html":64,"content_text":65,"years":19,"createdAt":56,"updatedAtISO":57,"postedAtISO":58,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":66},"04fecb75328ca28c95cc5bbcda929fcb584d7339354161396196fe30980bd026","senior-martech-architect-at-humana-7fd8147521",[15],"\u003Ch1>\u003Cb>Become a part of our caring community and help us put health first\u003C/b>\u003Cbr> \u003C/h1>The Senior Omnichannel Experience Architect is responsible for designing, implementing, and supporting scalable, data-driven omnichannel engagement solutions across digital, marketing, analytics, and contact center channels. This role plays a hands-on architectural role in executing the enterprise experience strategy defined by the Lead Omnichannel Experience Architect, with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) as core platforms.\u003Cbr>Operating within established enterprise standards and guardrails, this role partners closely with delivery teams, data engineering, digital, analytics, and platform owners to ensure customer data, journey orchestration, and downstream integrations are implemented consistently, reliably, and compliantly.\u003Cp>Key Responsibilities\u003C/p>\u003Cul>\u003Cli>Design and implement omnichannel experience solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and associated MarTech and analytics platforms in alignment with enterprise architecture standards.\u003C/li>\u003Cli>Hands-on configuration and support of AEP components including XDM schemas, datasets, identities and identity stitching, profiles, segments, computed attributes, and sources and destinations.\u003C/li>\u003Cli>Design, build, and support AJO journeys, including event triggers, eligibility and suppression logic, channel prioritization, and fallback handling.\u003C/li>\u003Cli>Design and support data collection and ingestion using Adobe Experience Platform Web SDK, Adobe Launch (Data Collection), and Real-Time CDP (RTCDP), or comparable data-collection and customer data platforms.\u003C/li>\u003Cli>Implement batch and event-driven ingestion patterns from enterprise data platforms such as Databricks or comparable cloud data platforms (e.g., Snowflake), ensuring data quality, latency, and governance standards are met.\u003C/li>\u003Cli>Implement and support event-driven and API-based integrations between AEP/AJO and downstream systems such as Salesforce Marketing Cloud, Salesforce Service Cloud, Twilio (SMS/voice), Genesys (contact center), and enterprise CCM platforms such as OpenText Exstream.\u003C/li>\u003Cli>Support migration of legacy campaign, email, analytics, and batch communication workflows into AEP/AJO-based architectures following defined coexistence, cutover, and decommissioning plans.\u003C/li>\u003Cli>Partner with analytics teams to configure Adobe Customer Journey Analytics (CJA) datasets, data views, calculated metrics, and reporting outputs aligned to enterprise KPIs and downstream BI consumption (Tableau, Power BI).\u003C/li>\u003Cli>Participate in production support and troubleshooting activities across AEP, AJO, and integrated platforms, including ingestion issues, journey failures, and downstream activation errors.\u003C/li>\u003Cli>Collaborate with platform engineering, security, and operations teams to validate integrations, resolve performance issues, and ensure privacy, consent, and regulatory controls are consistently enforced.\u003C/li>\u003Cli>Document solution designs, integration patterns, and implementation guidance to enable reuse and consistency across delivery teams.\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>Required Qualifications\u003C/p>\u003Cul>\u003Cli>8+ years of experience in MarTech, digital, data, or experience architecture roles within large, complex organizations.\u003C/li>\u003Cli>Strong hands-on experience implementing customer engagement solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and/or comparable CDP and journey orchestration platforms.\u003C/li>\u003Cli>Hands-on experience with Adobe Real-Time CDP (RTCDP), Adobe Experience Platform Web SDK, and Adobe Launch (Data Collection), or comparable digital data-collection and identity technologies.\u003C/li>\u003Cli>Experience implementing batch and real-time ingestion from enterprise data platforms such as Databricks or Snowflake into customer engagement platforms.\u003C/li>\u003Cli>Experience designing and implementing integrations with CRM, messaging, contact center, and communication platforms such as Salesforce, Twilio, Genesys, and CCM platforms.\u003C/li>\u003Cli>Experience supporting omnichannel analytics and measurement using Adobe Customer Journey Analytics (CJA), Tableau, Power BI, or comparable analytics tools.\u003C/li>\u003Cli>Strong understanding of customer data modeling, identity resolution, event-driven architectures, and downstream activation patterns.\u003C/li>\u003Cli>Experience working in regulated or highly governed environments, with an understanding of data privacy, consent, and security requirements.\u003C/li>\u003Cli>Strong collaboration skills and the ability to work effectively with cross-functional delivery teams.\u003C/li>\u003C/ul>\u003Cp>Preferred Qualifications\u003C/p>\u003Cul>\u003Cli>Experience with Adobe Experience Manager (AEM), including headless implementations.\u003C/li>\u003Cli>Experience with enterprise CCM platforms such as OpenText Exstream or similar.\u003C/li>\u003Cli>Experience contributing to large-scale MarTech, CDP, or omnichannel platform migrations.\u003C/li>\u003Cli>Experience working within SAFe or other scaled agile delivery frameworks.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Work-At-Home Requirements\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:\u003C/p>\u003C/li>\u003Cli>\u003Cp>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested\u003C/p>\u003C/li>\u003Cli>\u003Cp>Satellite, cellular and microwave connection can be used only if approved by leadership\u003C/p>\u003C/li>\u003Cli>\u003Cp>Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information\u003C/p>\u003C/li>\u003C/ul>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$106,900 - $147,000 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 01-29-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community and help us put health first The Senior Omnichannel Experience Architect is responsible for designing, implementing, and supporting scalable, data-driven omnichannel engagement solutions across digital, marketing, analytics, and contact center channels. This role plays a hands-on architectural role in executing the enterprise experience strategy defined by the Lead Omnichannel Experience Architect, with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) as core platforms.Operating within established enterprise standards and guardrails, this role partners closely with delivery teams, data engineering, digital, analytics, and platform owners to ensure customer data, journey orchestration, and downstream integrations are implemented consistently, reliably, and compliantly.Key ResponsibilitiesDesign and implement omnichannel experience solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and associated MarTech and analytics platforms in alignment with enterprise architecture standards.Hands-on configuration and support of AEP components including XDM schemas, datasets, identities and identity stitching, profiles, segments, computed attributes, and sources and destinations.Design, build, and support AJO journeys, including event triggers, eligibility and suppression logic, channel prioritization, and fallback handling.Design and support data collection and ingestion using Adobe Experience Platform Web SDK, Adobe Launch (Data Collection), and Real-Time CDP (RTCDP), or comparable data-collection and customer data platforms.Implement batch and event-driven ingestion patterns from enterprise data platforms such as Databricks or comparable cloud data platforms (e.g., Snowflake), ensuring data quality, latency, and governance standards are met.Implement and support event-driven and API-based integrations between AEP/AJO and downstream systems such as Salesforce Marketing Cloud, Salesforce Service Cloud, Twilio (SMS/voice), Genesys (contact center), and enterprise CCM platforms such as OpenText Exstream.Support migration of legacy campaign, email, analytics, and batch communication workflows into AEP/AJO-based architectures following defined coexistence, cutover, and decommissioning plans.Partner with analytics teams to configure Adobe Customer Journey Analytics (CJA) datasets, data views, calculated metrics, and reporting outputs aligned to enterprise KPIs and downstream BI consumption (Tableau, Power BI).Participate in production support and troubleshooting activities across AEP, AJO, and integrated platforms, including ingestion issues, journey failures, and downstream activation errors.Collaborate with platform engineering, security, and operations teams to validate integrations, resolve performance issues, and ensure privacy, consent, and regulatory controls are consistently enforced.Document solution designs, integration patterns, and implementation guidance to enable reuse and consistency across delivery teams.Use your skills to make an impact  Required Qualifications8+ years of experience in MarTech, digital, data, or experience architecture roles within large, complex organizations.Strong hands-on experience implementing customer engagement solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and/or comparable CDP and journey orchestration platforms.Hands-on experience with Adobe Real-Time CDP (RTCDP), Adobe Experience Platform Web SDK, and Adobe Launch (Data Collection), or comparable digital data-collection and identity technologies.Experience implementing batch and real-time ingestion from enterprise data platforms such as Databricks or Snowflake into customer engagement platforms.Experience designing and implementing integrations with CRM, messaging, contact center, and communication platforms such as Salesforce, Twilio, Genesys, and CCM platforms.Experience supporting omnichannel analytics and measurement using Adobe Customer Journey Analytics (CJA), Tableau, Power BI, or comparable analytics tools.Strong understanding of customer data modeling, identity resolution, event-driven architectures, and downstream activation patterns.Experience working in regulated or highly governed environments, with an understanding of data privacy, consent, and security requirements.Strong collaboration skills and the ability to work effectively with cross-functional delivery teams.Preferred QualificationsExperience with Adobe Experience Manager (AEM), including headless implementations.Experience with enterprise CCM platforms such as OpenText Exstream or similar.Experience contributing to large-scale MarTech, CDP, or omnichannel platform migrations.Experience working within SAFe or other scaled agile delivery frameworks.Work-At-Home RequirementsTo ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular and microwave connection can be used only if approved by leadershipAssociates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationTravel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $106,900 - $147,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 01-29-2026About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",{"jsonldValid":13,"jsonld":25},{"id":68,"slug":69,"title":70,"companyname":8,"companylogo":9,"companyIndustry":10,"city":71,"country":12,"remote":13,"employmentType":72,"department":73,"content_html":74,"content_text":75,"years":19,"createdAt":76,"updatedAtISO":77,"postedAtISO":78,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":79},"347d63b36dab8ddb69d919bc3515e0880a6d375eec4ec8b189d31c262da4588a","lead-onboarding-marketing-at-humana-a6a6379a0b","Lead, Onboarding Marketing","Work at Home - Kentucky",[15],"Customer Success","\u003Ch1>\u003Cb>Become a part of our caring community and help us put health first\u003C/b>\u003Cbr> \u003C/h1>Become a part of our caring community and help us put health first\u003Cbr>\u003Cbr>Humana is a Fortune 50 healthcare leader with over $100 billion in annual revenue, committed to improving the health and well-being of vulnerable populations across the United States, including seniors and lower-income individuals. With a strong foundation in innovative technology and data-driven solutions, Humana is transforming healthcare by making high-quality care more affordable, accessible, and secure.\u003Cbr>\u003Cbr>At Humana, we believe that onboarding new members is essential to improving outcomes and enhancing member well-being. Our Onboarding Marketing team plays a pivotal in accelerating member time-to-value and increasing retention, satisfaction, and outcomes.\u003Cbr>\u003Cbr>We are seeking a strategic and collaborative Lead, Onboarding Marketing, to guide the development and execution of campaigns that delivers a warm, trusted, and efficient onboarding experience that empowers new members to understand and use their benefits confidently. As a Lead, you’ll guide agile pods, shape campaign strategy, and ensure execution aligns with enterprise goals. This role is ideal for a marketing leader who thrives in agile environments and is passionate about using data, empathy, and storytelling to drive measurable impact to retention and engagement.\u003Cp>Key Responsibilities\u003C/p>\u003Cp>· Define pod-level strategy for onboarding campaigns aligned with enterprise goals and member needs.\u003C/p>\u003Cp>· Lead end-to-end execution of multi-channel marketing initiatives (email, mail, SMS, app, web, call center, IVR), ensuring timely delivery and measurable impact.\u003C/p>\u003Cp>· Own the learning agenda—developing hypotheses, running experiments, and applying insights to optimize campaign performance.\u003C/p>\u003Cp>Develop creative briefs and partner with creative teams to shape compelling campaign assets that reflect brand standards and resonate with target audiences.\u003C/p>\u003Cp>· Facilitate agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) to keep pods focused, aligned, and delivering against goals.\u003C/p>\u003Cp>· Remove blockers and escalate dependencies to enable smooth cross-functional collaboration and timely decision-making.\u003C/p>\u003Cp>· Work cross-functionally across data, analytics, and product teams to embed NBA (Next Best Action) logic and personalization into member journeys.\u003C/p>\u003Cp>· Support reporting and performance tracking, surfacing insights and recommendations to inform future strategies and roadmap evolution.\u003C/p>\u003Cp>\u003Cb>Required Qualifications\u003C/b>\u003C/p>\u003Cp>· Bachelor’s degree in Marketing, Business, Communications, or a related field or equivalent years of relevant experience\u003C/p>\u003Cp>· 5+ years of experience in lifecycle, onboarding, or customer engagement marketing\u003C/p>\u003Cp>· 2+ years of experience leading agile teams or cross-functional pods\u003C/p>\u003Cp>· Strong understanding of omni-channel marketing and journey orchestration\u003C/p>\u003Cp>· Highly analytical mindset; using analysis to make informed, strategic decisions including audience targeting, prioritization, and test plans\u003C/p>\u003Cp>· Experience with marketing automation platforms and CRM tools\u003C/p>\u003Cp>· Excellent facilitation, prioritization, and problem-solving skills\u003C/p>\u003Cp>\u003Cb>Preferred Qualifications\u003C/b>\u003C/p>\u003Cp>· Experience in healthcare, insurance, or other regulated industries\u003C/p>\u003Cp>· Familiarity with NBA engines, customer data platforms (CDPs), and real-time decisioning technologies (e.g., Adobe Experience Platform, Pega)\u003C/p>\u003Cp>· Exposure to agile marketing operating models and performance optimization frameworks\u003C/p>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>Additional Information\u003C/b>\u003C/p>\u003Cp>To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:\u003C/p>\u003Cul>\u003Cli>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested\u003C/li>\u003Cli>Satellite, cellular and microwave connection can be used only if approved by leadership\u003C/li>\u003Cli>Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.\u003C/li>\u003Cli>Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.\u003C/li>\u003Cli>Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information\u003C/li>\u003C/ul>\u003Cp>Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:\u003C/p>\u003Cul>\u003Cli>Health benefits effective day 1\u003C/li>\u003Cli>Paid time off, holidays, volunteer time and jury duty pay\u003C/li>\u003Cli>Recognition pay\u003C/li>\u003Cli>401(k) retirement savings plan with employer match\u003C/li>\u003Cli>Tuition assistance\u003C/li>\u003Cli>Scholarships for eligible dependents\u003C/li>\u003Cli>Parental and caregiver leave\u003C/li>\u003Cli>Employee charity matching program\u003C/li>\u003Cli>Network Resource Groups (NRGs)\u003C/li>\u003Cli>Career development opportunities\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Our Hiring Process\u003C/b>\u003C/p>\u003Cp>As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.\u003C/p>\u003Cp>If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview.  Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.\u003C/p>\u003Cp>If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.\u003C/p>\u003Cp>Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.\u003C/p>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$115,200 - $158,400 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community and help us put health first Become a part of our caring community and help us put health firstHumana is a Fortune 50 healthcare leader with over $100 billion in annual revenue, committed to improving the health and well-being of vulnerable populations across the United States, including seniors and lower-income individuals. With a strong foundation in innovative technology and data-driven solutions, Humana is transforming healthcare by making high-quality care more affordable, accessible, and secure.At Humana, we believe that onboarding new members is essential to improving outcomes and enhancing member well-being. Our Onboarding Marketing team plays a pivotal in accelerating member time-to-value and increasing retention, satisfaction, and outcomes.We are seeking a strategic and collaborative Lead, Onboarding Marketing, to guide the development and execution of campaigns that delivers a warm, trusted, and efficient onboarding experience that empowers new members to understand and use their benefits confidently. As a Lead, you’ll guide agile pods, shape campaign strategy, and ensure execution aligns with enterprise goals. This role is ideal for a marketing leader who thrives in agile environments and is passionate about using data, empathy, and storytelling to drive measurable impact to retention and engagement.Key Responsibilities· Define pod-level strategy for onboarding campaigns aligned with enterprise goals and member needs.· Lead end-to-end execution of multi-channel marketing initiatives (email, mail, SMS, app, web, call center, IVR), ensuring timely delivery and measurable impact.· Own the learning agenda—developing hypotheses, running experiments, and applying insights to optimize campaign performance.Develop creative briefs and partner with creative teams to shape compelling campaign assets that reflect brand standards and resonate with target audiences.· Facilitate agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) to keep pods focused, aligned, and delivering against goals.· Remove blockers and escalate dependencies to enable smooth cross-functional collaboration and timely decision-making.· Work cross-functionally across data, analytics, and product teams to embed NBA (Next Best Action) logic and personalization into member journeys.· Support reporting and performance tracking, surfacing insights and recommendations to inform future strategies and roadmap evolution.Required Qualifications· Bachelor’s degree in Marketing, Business, Communications, or a related field or equivalent years of relevant experience· 5+ years of experience in lifecycle, onboarding, or customer engagement marketing· 2+ years of experience leading agile teams or cross-functional pods· Strong understanding of omni-channel marketing and journey orchestration· Highly analytical mindset; using analysis to make informed, strategic decisions including audience targeting, prioritization, and test plans· Experience with marketing automation platforms and CRM tools· Excellent facilitation, prioritization, and problem-solving skillsPreferred Qualifications· Experience in healthcare, insurance, or other regulated industries· Familiarity with NBA engines, customer data platforms (CDPs), and real-time decisioning technologies (e.g., Adobe Experience Platform, Pega)· Exposure to agile marketing operating models and performance optimization frameworksUse your skills to make an impact  Additional InformationTo ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular and microwave connection can be used only if approved by leadershipEmployees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationHumana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:Health benefits effective day 1Paid time off, holidays, volunteer time and jury duty payRecognition pay401(k) retirement savings plan with employer matchTuition assistanceScholarships for eligible dependentsParental and caregiver leaveEmployee charity matching programNetwork Resource Groups (NRGs)Career development opportunitiesOur Hiring ProcessAs part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview.  Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $115,200 - $158,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",1765399044000,"2026-01-06 22:10:21","2026-01-05T14:27:06.000Z",{"jsonldValid":13,"jsonld":25},{"id":81,"slug":82,"title":83,"companyname":84,"companylogo":85,"companyIndustry":86,"city":87,"country":88,"remote":13,"employmentType":89,"department":90,"content_html":91,"content_text":92,"years":19,"createdAt":93,"updatedAtISO":94,"postedAtISO":95,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":96},"08badc35f25d19c60fc197fcf893f37702033def35201eafca662c3c1836a2e6","associate-manager-marketing-technology-operations-at-sc-johnson-lifestyle-brands-b807e036a7","Associate Manager, Marketing Technology Operations","SC Johnson Lifestyle Brands","https://logo.clearbit.com/jobs.scjohnson.com","Manufacturing","USA - CA - San Francisco","Usa - Ca - San Francisco",[15],"Operations","\u003Cp>Lifestyle Brands (the LSB) is a growing house of like-minded brands under the SC Johnson umbrella including Method®, Mrs. Meyer’s Clean Day®,\u003Cspan> \u003C/span>Babyganics® and\u003Cspan> \u003C/span>Ecover®. Headquartered in San Francisco with additional operations in Chicago and throughout Europe, the LSB is home to 650 employees. Together we act as a force for bold, transformative growth with a focus on delivering positive impact for people and the planet. If you’re into pioneering the future and doing good while doing business, come join us.\u003C/p>\u003Cp>The LSB is part of SC Johnson, a family-owned company and leading manufacturer of household cleaning, home storage, air care, pest control and shoe care products, as well as professional products. Originally founded in 1886 and headquartered in Wisconsin, U.S.A., SC Johnson and the Lifestyle Brands division are at work for a better world.\u003C/p>\u003Cp>\u003Cb>ABOUT THE ROLE\u003C/b>\u003C/p>\u003Cp>The Associate Manager, Mar Tech is a hands-on builder designing how SC Johnson Lifestyle Brands grow through modern marketing technology. You’ll connect Customer Relationship Management (CRM), Customer Data Platform (CDP), Digital Asset Management (DAM), and Content Management System (CMS), analytics, and AI into a scalable ecosystem that’s fully adopted and driving results. Sitting at the intersection of marketing and technology, you’ll partner with Brand, Media, Analytics, Creative, and IT to turn strategy into execution. Based in San Francisco and reporting to the Director of Brand Experience, this role offers a rare chance to build—not inherit—a modern MarTech stack powering iconic brands.\u003C/p>\u003Cp>\u003Cb>KEY RESPONSIBILITIES \u003C/b>\u003C/p>\u003Cp>MarTech Strategy & Roadmap\u003C/p>\u003Cul>\u003Cli>\u003Cp>Own the MarTech roadmap, aligning brand, media, and enterprise technology priorities.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Turn business and campaign needs into scalable solutions, with clear goals and metrics.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Prioritize and deliver MarTech initiatives, balancing quick wins and long-term investments.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Advance integration, automation, and GenAI use cases to improve efficiency and performance.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Evaluate emerging MarTech and AI tools to keep the stack modern and cost‑effective.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Platform & Data Infrastructure\u003C/p>\u003Cul>\u003Cli>\u003Cp>Own core MarTech platforms (CRM, CDP, DAM, automation, analytics, CMS), including integration, optimization, and governance.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner cross‑functionally with IT, Analytics, Legal, and Privacy to ensure compliance, security, and responsible AI use.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lead first‑party data strategy, driving collection, enrichment, and activation across owned channels in a cookieless world.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Enable personalization and segmentation, delivering relevant, dynamic experiences across consumer touchpoints.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Manage platform migrations and integrations, minimizing disruption to live campaigns.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Campaign Optimization & Measurement\u003C/p>\u003Cul>\u003Cli>\u003Cp>Optimize in‑flight media performance across paid social, retail media, display, and integrated channels to maximize ROI.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Own media measurement frameworks, linking investment to outcomes through incrementality, MTA, MMM, and brand lift.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Create closed‑loop learning systems, feeding performance insights back into planning and investment decisions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Design and run test‑and‑learn programs (A/B, multivariate) across audiences, creative, and experiences.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with Consumer Insights and Analytics on post‑campaign reporting, portfolio learnings, and investment reviews.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>AI & Emerging Technology\u003C/p>\u003Cul>\u003Cli>\u003Cp>Evaluate and pilot AI-powered MarTech solutions, including generative content, personalization, conversational marketing, and predictive analytics.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop an AI integration playbook, defining governance, prioritized use cases, and ROI metrics.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with Creative and Media teams to explore agentic marketing capabilities like autonomous testing and real-time optimization.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Champion responsible AI adoption, ensuring brand safety, data privacy, and creative integrity.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Cross-Functional Collaboration & Enablement\u003C/p>\u003Cul>\u003Cli>\u003Cp>Serve as the MarTech liaison across Brand, Creative, Media, Omnichannel, and IT—translating strategy into platform capabilities and guardrails.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Operationalize audience strategies by building scalable, actionable segments in CDPs and activation platforms.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive adoption and consistency through training, platform playbooks, and best‑practice documentation.   Manage MarTech vendors, overseeing contracts, performance, and SLA accountability to ensure business value.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Enable agency and media partners with data access, track\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>REQUIRED EXPERIENCE YOU’LL BRING\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Bachelor’s degree in Marketing, Business or related field AND 5+ years of hands-on experience in marketing technology, digital marketing, or marketing operations — with direct experience managing CRM, CDP, CMS, DAM, automation, and analytics platforms.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Must be authorized to work in the United States now and in the future without sponsorship\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>PREFERRED EXPERIENCES AND SKILLS\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Strategic, action‑oriented systems thinker who balances vision with hands‑on execution.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Analytical and curious, able to translate insights into what’s next\u003C/p>\u003C/li>\u003Cli>\u003Cp>Clear communicator and trusted collaborator across technical, creative, agency, and vendor partners\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with modern MarTech and AI tools, including GenAI, personalization, or predictive optimization\u003C/p>\u003C/li>\u003Cli>\u003Cp>Background in Consumer Packaged Good (CPG) industry, consumer brands, retail media environments, or agency‑supported marketing teams\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>JOB REQUIREMENTS\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Position is Full-Time, regular business hours, Monday-Friday, weekend coverage required as needed\u003C/p>\u003C/li>\u003Cli>\u003Cp>Office work environment: San Francisco, CA office\u003C/p>\u003C/li>\u003Cli>\u003Cp>Remote work available once a week after 90-day onboarding period\u003C/p>\u003C/li>\u003Cli>\u003Cp>Domestic relocation is not available\u003C/p>\u003C/li>\u003Cli>\u003Cp>Travel up to 10%\u003C/p>\u003C/li>\u003Cli>\u003Cp>Must be able to lift up to 40 lbs.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Other duties, responsibilities and activities may change or be assigned at any time with or without notice as assigned by the Manager. The job description does not constitute a contract of employment and the position remains at-will.\u003C/p>The Company's Total Rewards package is at or above industry levels. The expected base salary range for this position is between 124,800.00 USD - 163,800.00 USD. Job related skills, experience, education, and location will be considered in setting actual starting base salary. In addition to your base salary and depending on job level, eligibility, and performance, a total package may include profit sharing, a short-term incentive and/or long-term incentives. As a family company, benefits are a key piece of our Total Rewards package as well and we’re proud to provide a comprehensive, competitive, and differentiated benefits program that our people and their families value.\u003Cp>\u003Cb>Inclusion & Diversity\u003C/b>\u003C/p>\u003Cp>We believe that being a team of diverse people with different ideas, views and cultures will help us and our business thrive. We are committed to ensuring everyone who works at the LSB feels that they have a real sense of belonging and that they can show up as who they are, be valued, listened to and supported to do their best possible work.\u003C/p>\u003Cp>Sure, there’s always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.\u003C/p>\u003Cp>\u003Cb>Better Together\u003C/b>\u003C/p>\u003Cp>At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.\u003C/p>\u003Cp>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.\u003C/p>\u003Cp>\u003Cb>Accommodation Requests\u003C/b>\u003C/p>\u003Cp>If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO Know Your Rights poster for more information. \u003C/p>","Lifestyle Brands (the LSB) is a growing house of like-minded brands under the SC Johnson umbrella including Method®, Mrs. Meyer’s Clean Day®, Babyganics® and Ecover®. Headquartered in San Francisco with additional operations in Chicago and throughout Europe, the LSB is home to 650 employees. Together we act as a force for bold, transformative growth with a focus on delivering positive impact for people and the planet. If you’re into pioneering the future and doing good while doing business, come join us.The LSB is part of SC Johnson, a family-owned company and leading manufacturer of household cleaning, home storage, air care, pest control and shoe care products, as well as professional products. Originally founded in 1886 and headquartered in Wisconsin, U.S.A., SC Johnson and the Lifestyle Brands division are at work for a better world.ABOUT THE ROLEThe Associate Manager, Mar Tech is a hands-on builder designing how SC Johnson Lifestyle Brands grow through modern marketing technology. You’ll connect Customer Relationship Management (CRM), Customer Data Platform (CDP), Digital Asset Management (DAM), and Content Management System (CMS), analytics, and AI into a scalable ecosystem that’s fully adopted and driving results. Sitting at the intersection of marketing and technology, you’ll partner with Brand, Media, Analytics, Creative, and IT to turn strategy into execution. Based in San Francisco and reporting to the Director of Brand Experience, this role offers a rare chance to build—not inherit—a modern MarTech stack powering iconic brands.KEY RESPONSIBILITIES MarTech Strategy & RoadmapOwn the MarTech roadmap, aligning brand, media, and enterprise technology priorities.Turn business and campaign needs into scalable solutions, with clear goals and metrics.Prioritize and deliver MarTech initiatives, balancing quick wins and long-term investments.Advance integration, automation, and GenAI use cases to improve efficiency and performance.Evaluate emerging MarTech and AI tools to keep the stack modern and cost‑effective.Platform & Data InfrastructureOwn core MarTech platforms (CRM, CDP, DAM, automation, analytics, CMS), including integration, optimization, and governance.Partner cross‑functionally with IT, Analytics, Legal, and Privacy to ensure compliance, security, and responsible AI use.Lead first‑party data strategy, driving collection, enrichment, and activation across owned channels in a cookieless world.Enable personalization and segmentation, delivering relevant, dynamic experiences across consumer touchpoints.Manage platform migrations and integrations, minimizing disruption to live campaigns.Campaign Optimization & MeasurementOptimize in‑flight media performance across paid social, retail media, display, and integrated channels to maximize ROI.Own media measurement frameworks, linking investment to outcomes through incrementality, MTA, MMM, and brand lift.Create closed‑loop learning systems, feeding performance insights back into planning and investment decisions.Design and run test‑and‑learn programs (A/B, multivariate) across audiences, creative, and experiences.Partner with Consumer Insights and Analytics on post‑campaign reporting, portfolio learnings, and investment reviews.AI & Emerging TechnologyEvaluate and pilot AI-powered MarTech solutions, including generative content, personalization, conversational marketing, and predictive analytics.Develop an AI integration playbook, defining governance, prioritized use cases, and ROI metrics.Partner with Creative and Media teams to explore agentic marketing capabilities like autonomous testing and real-time optimization.Champion responsible AI adoption, ensuring brand safety, data privacy, and creative integrity.Cross-Functional Collaboration & EnablementServe as the MarTech liaison across Brand, Creative, Media, Omnichannel, and IT—translating strategy into platform capabilities and guardrails.Operationalize audience strategies by building scalable, actionable segments in CDPs and activation platforms.Drive adoption and consistency through training, platform playbooks, and best‑practice documentation.   Manage MarTech vendors, overseeing contracts, performance, and SLA accountability to ensure business value.Enable agency and media partners with data access, trackREQUIRED EXPERIENCE YOU’LL BRINGBachelor’s degree in Marketing, Business or related field AND 5+ years of hands-on experience in marketing technology, digital marketing, or marketing operations — with direct experience managing CRM, CDP, CMS, DAM, automation, and analytics platforms.Must be authorized to work in the United States now and in the future without sponsorshipPREFERRED EXPERIENCES AND SKILLSStrategic, action‑oriented systems thinker who balances vision with hands‑on execution.Analytical and curious, able to translate insights into what’s nextClear communicator and trusted collaborator across technical, creative, agency, and vendor partnersExperience with modern MarTech and AI tools, including GenAI, personalization, or predictive optimizationBackground in Consumer Packaged Good (CPG) industry, consumer brands, retail media environments, or agency‑supported marketing teamsJOB REQUIREMENTSPosition is Full-Time, regular business hours, Monday-Friday, weekend coverage required as neededOffice work environment: San Francisco, CA officeRemote work available once a week after 90-day onboarding periodDomestic relocation is not availableTravel up to 10%Must be able to lift up to 40 lbs.Other duties, responsibilities and activities may change or be assigned at any time with or without notice as assigned by the Manager. The job description does not constitute a contract of employment and the position remains at-will.The Company's Total Rewards package is at or above industry levels. The expected base salary range for this position is between 124,800.00 USD - 163,800.00 USD. Job related skills, experience, education, and location will be considered in setting actual starting base salary. In addition to your base salary and depending on job level, eligibility, and performance, a total package may include profit sharing, a short-term incentive and/or long-term incentives. As a family company, benefits are a key piece of our Total Rewards package as well and we’re proud to provide a comprehensive, competitive, and differentiated benefits program that our people and their families value.Inclusion & DiversityWe believe that being a team of diverse people with different ideas, views and cultures will help us and our business thrive. We are committed to ensuring everyone who works at the LSB feels that they have a real sense of belonging and that they can show up as who they are, be valued, listened to and supported to do their best possible work.Sure, there’s always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.Better TogetherAt SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.Equal Opportunity EmployerThe policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.Accommodation RequestsIf you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO Know Your Rights poster for more information.",1777692298000,"2026-05-02 05:25:28","2026-05-02T03:25:28.000Z",{"jsonldValid":13,"jsonld":25},1777943818875]