[{"data":1,"prerenderedAt":98},["ShallowReactive",2],{"$fhKIklVCTYG5bJZ77-HOY15607f8NV1LZgRLh7OHqPXA":3,"$fjrC5QnFH_WLwRhDqm-VlJUn86lBO5_eFXpbfAo08XeE":30},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":16,"department":18,"content_html":19,"content_text":20,"years":21,"createdAt":22,"updatedAtISO":23,"postedAtISO":24,"hasSalary":15,"salaryMin":25,"salaryMax":26,"currency":27,"schema":28},"0d83e6773a3730f5f1c2d7b1fedf6480678d99ffda9d85ada1ae409957aec5a4","3752e2d4ce275e09863838f38acb991805eae739f2194fc70b8e516fd930c748","senior-software-engineer-agent-runtime-and-customer-workflow-at-klaviyo-4f12a08929","Senior Software Engineer, Agent Runtime & Customer Workflows","Klaviyo","https://cdn.jobboardwise.com/logo/klaviyo.com","Klaviyo is the only CRM built for B2C brands. Know, engage, and grow your audience like never before.","Marketing Services","Boston","United States",false,[17],"Full-time","Engineering","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Ch2>Senior Software Engineer, Agent Runtime & Customer Workflows \u003Cbr>Customer Agent\u003C/h2>\n\u003Ch2>About the Role\u003C/h2>\n\u003Cp>At Klaviyo, we believe the future of software lies not only in tools that help people work more efficiently, but in intelligent systems that can take action, learn from outcomes, and improve customer experiences over time.\u003C/p>\n\u003Cp>Klaviyo serves more than 167,000 customers and processes billions of consumer profiles, messages, interactions, and conversion signals. This creates a unique opportunity to build state-of-the-art AI systems that help businesses create and execute better customer experiences at scale.\u003C/p>\n\u003Cp>We’re looking for a \u003Cstrong>Senior Software Engineer, Agent Runtime & Customer Workflows\u003C/strong> to join the Customer Agent team, Klaviyo’s AI-native conversational platform. You’ll design and build scalable backend systems and AI-powered product experiences that enable agents to reason, retrieve context, use tools, and take reliable action on behalf of customers.\u003C/p>\n\u003Cp>You’ll be expected to independently own meaningful technical problems, make pragmatic engineering tradeoffs, and help evolve the architecture and quality of the systems you work on.\u003C/p>\n\u003Ch2>How You Will Make a Difference\u003C/h2>\n\u003Cul>\n\u003Cli>Design and build reliable, scalable backend systems and APIs that power AI-driven customer experiences.\u003C/li>\n\u003Cli>Build and evolve production agentic systems involving tool use, orchestration, context management, retrieval, structured outputs, and multi-step workflows.\u003C/li>\n\u003Cli>Solve hard applied AI problems across retrieval and RAG, grounding, model selection, hallucination mitigation, and deciding when deterministic or hybrid approaches are better than LLMs.\u003C/li>\n\u003Cli>Develop evaluation strategies using representative datasets, automated and human evaluation, regression testing, qualitative error analysis, and production signals.\u003C/li>\n\u003Cli>Improve production reliability through guardrails, fallbacks, retries, observability, monitoring, and thoughtful failure handling.\u003C/li>\n\u003Cli>Build asynchronous and distributed processing workflows that support high-volume AI workloads.\u003C/li>\n\u003Cli>Participate in an on-call rotation and help diagnose, mitigate, and learn from production incidents.\u003C/li>\n\u003Cli>Work directly with external customers and cross-functional partners to understand workflows, identify pain points, and translate feedback into product and technical improvements.\u003C/li>\n\u003Cli>Monitor shipped experiences and use customer behavior, quality metrics, and system performance to guide iteration.\u003C/li>\n\u003C/ul>\n\u003Ch2>Who You Are\u003C/h2>\n\u003Cul>\n\u003Cli>You have \u003Cstrong>5-7 years of professional software engineering experience\u003C/strong>, with a strong foundation in backend systems and distributed applications.\u003C/li>\n\u003Cli>You have hands-on experience building and deploying \u003Cstrong>generative AI or agentic AI applications into production\u003C/strong> for real users.\u003C/li>\n\u003Cli>You are proficient in \u003Cstrong>Python\u003C/strong> and modern backend frameworks such as FastAPI or Django.\u003C/li>\n\u003Cli>You have experience with asynchronous processing and distributed task or event systems such as Celery, Kafka, SQS, RabbitMQ, or Redis.\u003C/li>\n\u003Cli>You have strong knowledge of databases, data modeling, APIs, and persistence patterns used in production systems.\u003C/li>\n\u003Cli>You are comfortable working in cloud-native environments with technologies such as AWS, containers, Kubernetes, infrastructure automation, or CI/CD systems.\u003C/li>\n\u003Cli>You can reason clearly about tradeoffs among quality, latency, cost, reliability, and implementation complexity.\u003C/li>\n\u003Cli>You are able to operate independently in ambiguous environments, break down loosely defined problems, and make pragmatic decisions about what to build first.\u003C/li>\n\u003Cli>You have experience with and genuine interest in \u003Cstrong>working directly with external customers\u003C/strong> to understand problems and improve products.\u003C/li>\n\u003Cli>You care about shipping useful, reliable products and bring curiosity and sound engineering judgment to a rapidly evolving technical space.\u003C/li>\n\u003C/ul>\n\u003Ch2>Nice to Have\u003C/h2>\n\u003Cul>\n\u003Cli>Experience training, fine-tuning, distilling, or otherwise adapting machine learning or language models for production use.\u003C/li>\n\u003Cli>Experience with reinforcement learning or feedback-driven optimization.\u003C/li>\n\u003Cli>Experience building evaluation infrastructure such as LLM-as-judge systems, evaluator calibration frameworks, benchmark suites, or AI quality platforms.\u003C/li>\n\u003Cli>Experience operating AI systems at substantial scale, including optimizing inference cost, latency, or throughput.\u003C/li>\n\u003C/ul>\n\u003Cp>#indeedRD\u003C/p>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$148,000—$222,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Senior Software Engineer, Agent Runtime & Customer Workflows Customer Agent About the Role At Klaviyo, we believe the future of software lies not only in tools that help people work more efficiently, but in intelligent systems that can take action, learn from outcomes, and improve customer experiences over time. Klaviyo serves more than 167,000 customers and processes billions of consumer profiles, messages, interactions, and conversion signals. This creates a unique opportunity to build state-of-the-art AI systems that help businesses create and execute better customer experiences at scale. We’re looking for a Senior Software Engineer, Agent Runtime & Customer Workflows to join the Customer Agent team, Klaviyo’s AI-native conversational platform. You’ll design and build scalable backend systems and AI-powered product experiences that enable agents to reason, retrieve context, use tools, and take reliable action on behalf of customers. You’ll be expected to independently own meaningful technical problems, make pragmatic engineering tradeoffs, and help evolve the architecture and quality of the systems you work on. How You Will Make a Difference Design and build reliable, scalable backend systems and APIs that power AI-driven customer experiences. Build and evolve production agentic systems involving tool use, orchestration, context management, retrieval, structured outputs, and multi-step workflows. Solve hard applied AI problems across retrieval and RAG, grounding, model selection, hallucination mitigation, and deciding when deterministic or hybrid approaches are better than LLMs. Develop evaluation strategies using representative datasets, automated and human evaluation, regression testing, qualitative error analysis, and production signals. Improve production reliability through guardrails, fallbacks, retries, observability, monitoring, and thoughtful failure handling. Build asynchronous and distributed processing workflows that support high-volume AI workloads. Participate in an on-call rotation and help diagnose, mitigate, and learn from production incidents. Work directly with external customers and cross-functional partners to understand workflows, identify pain points, and translate feedback into product and technical improvements. Monitor shipped experiences and use customer behavior, quality metrics, and system performance to guide iteration. Who You Are You have 5-7 years of professional software engineering experience , with a strong foundation in backend systems and distributed applications. You have hands-on experience building and deploying generative AI or agentic AI applications into production for real users. You are proficient in Python and modern backend frameworks such as FastAPI or Django. You have experience with asynchronous processing and distributed task or event systems such as Celery, Kafka, SQS, RabbitMQ, or Redis. You have strong knowledge of databases, data modeling, APIs, and persistence patterns used in production systems. You are comfortable working in cloud-native environments with technologies such as AWS, containers, Kubernetes, infrastructure automation, or CI/CD systems. You can reason clearly about tradeoffs among quality, latency, cost, reliability, and implementation complexity. You are able to operate independently in ambiguous environments, break down loosely defined problems, and make pragmatic decisions about what to build first. You have experience with and genuine interest in working directly with external customers to understand problems and improve products. You care about shipping useful, reliable products and bring curiosity and sound engineering judgment to a rapidly evolving technical space. Nice to Have Experience training, fine-tuning, distilling, or otherwise adapting machine learning or language models for production use. Experience with reinforcement learning or feedback-driven optimization. Experience building evaluation infrastructure such as LLM-as-judge systems, evaluator calibration frameworks, benchmark suites, or AI quality platforms. Experience operating AI systems at substantial scale, including optimizing inference cost, latency, or throughput. #indeedRD Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $148,000—$222,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).",0,1792639318000,"2026-10-22 05:25:06","2026-10-22T00:08:39-04:00",148000,222000,"USD",{"jsonldValid":15,"jsonld":29},"",{"jobs":31},[32,44,61,73,81,91],{"id":33,"applyToken":34,"slug":35,"title":36,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":37,"department":18,"content_html":38,"content_text":39,"years":21,"createdAt":22,"updatedAtISO":23,"postedAtISO":40,"hasSalary":15,"salaryMin":41,"salaryMax":42,"currency":27,"schema":43},"8ebf39d7aff630dd1f99dc4c5e191038d9c851ac77c37d071a170db9cb1f6906","091cc98f86eea1f9856e0d2e6e516887e84d9710eb110fa345e11c484cdab6f2","software-engineer-conversational-products-and-agent-workflow-at-klaviyo-95bfb14b26","Software Engineer, Conversational Products & Agent Workflows",[17],"\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Ch1>Software Engineer, Conversational Products & Agent Workflows\u003Cbr>Customer Agent\u003C/h1>\n\u003Ch2>About the Role\u003C/h2>\n\u003Cp>At Klaviyo, we believe the future of software lies not only in tools that help people work more efficiently, but in intelligent systems that can take action, learn from outcomes, and improve customer experiences over time.\u003C/p>\n\u003Cp>Klaviyo serves more than 167,000 customers and processes billions of consumer profiles, messages, interactions, and conversion signals. This creates a unique opportunity to build state-of-the-art AI systems that help businesses create and execute better customer experiences at scale.\u003C/p>\n\u003Cp>We’re looking for a Software Engineer, Conversational Products & Agent Workflows to join the Customer Agent team, Klaviyo’s AI-native conversational platform. You’ll help build scalable backend systems and AI-powered product experiences that enable agents to retrieve context, use tools, and take reliable action on behalf of customers.\u003C/p>\n\u003Cp>This is a \u003Cstrong>backend-heavy role with opportunities to contribute to user-facing experiences\u003C/strong>. You’ll independently own meaningful pieces of larger systems, contribute to technical decisions, and continue developing your depth across backend engineering, applied AI, and production reliability.\u003C/p>\n\u003Ch2>How You Will Make a Difference\u003C/h2>\n\u003Cul>\n\u003Cli>Build and improve reliable backend systems and APIs that power AI-driven customer experiences.\u003C/li>\n\u003Cli>Develop production agentic features involving tool use, context management, retrieval, structured outputs, orchestration, and multi-step workflows.\u003C/li>\n\u003Cli>Contribute to solving applied AI problems across retrieval and RAG, grounding, hallucination mitigation, model selection, and choosing between LLM-based, deterministic, or hybrid approaches.\u003C/li>\n\u003Cli>Build and use evaluation approaches including representative datasets, automated and human evaluation, regression testing, qualitative error analysis, and production signals.\u003C/li>\n\u003Cli>Improve system reliability through guardrails, retries, fallbacks, observability, monitoring, and thoughtful failure handling.\u003C/li>\n\u003Cli>Build asynchronous and distributed processing workflows that support AI workloads at scale.\u003C/li>\n\u003Cli>Participate in an on-call rotation and help diagnose, mitigate, and learn from production incidents.\u003C/li>\n\u003Cli>Work with external customers and cross-functional partners to understand workflows, identify pain points, and translate feedback into product improvements.\u003C/li>\n\u003Cli>Monitor shipped experiences and use quality metrics, system performance, and customer feedback to guide iteration.\u003C/li>\n\u003C/ul>\n\u003Ch2>Who You Are\u003C/h2>\n\u003Cul>\n\u003Cli>You have \u003Cstrong>3+ years of professional software engineering experience\u003C/strong>, with experience building backend systems or distributed applications.\u003C/li>\n\u003Cli>You have hands-on experience building or contributing to \u003Cstrong>generative AI or agentic AI applications\u003C/strong>, ideally used by real users or in production environments.\u003C/li>\n\u003Cli>You are proficient in \u003Cstrong>Python\u003C/strong> and have experience with modern backend frameworks such as FastAPI or Django.\u003C/li>\n\u003Cli>You have experience with asynchronous processing or distributed task/event systems such as Celery, Kafka, SQS, RabbitMQ, or Redis.\u003C/li>\n\u003Cli>You have working knowledge of databases, data modeling, APIs, and persistence patterns used in production systems.\u003C/li>\n\u003Cli>You are comfortable working in cloud environments and have experience with technologies such as AWS, containers, Kubernetes, infrastructure automation, or CI/CD systems.\u003C/li>\n\u003Cli>You can reason about tradeoffs among quality, latency, cost, reliability, and implementation complexity, and know when to seek additional technical context.\u003C/li>\n\u003Cli>You are comfortable working through ambiguity, breaking larger problems into smaller pieces, and making progress without every requirement being fully specified.\u003C/li>\n\u003Cli>You have experience with, or strong interest in, \u003Cstrong>working directly with external customers\u003C/strong> to understand problems and improve products.\u003C/li>\n\u003Cli>You care about shipping useful, reliable products and are motivated to deepen your engineering judgment in a rapidly evolving technical space.\u003C/li>\n\u003C/ul>\n\u003Ch2>Nice to Have\u003C/h2>\n\u003Cul>\n\u003Cli>Experience training, fine-tuning, distilling, or otherwise adapting machine learning or language models.\u003C/li>\n\u003Cli>Experience with reinforcement learning or feedback-driven optimization.\u003C/li>\n\u003Cli>Experience with evaluation infrastructure such as LLM-as-judge systems, evaluator calibration, benchmark datasets, or AI quality tooling.\u003C/li>\n\u003Cli>Experience operating AI systems at meaningful production scale or optimizing inference cost, latency, or throughput.\u003C/li>\n\u003C/ul>\n\u003Cp>#indeedRD\u003C/p>\n\u003Cp>-\u003C/p>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$116,000—$174,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Software Engineer, Conversational Products & Agent Workflows Customer Agent About the Role At Klaviyo, we believe the future of software lies not only in tools that help people work more efficiently, but in intelligent systems that can take action, learn from outcomes, and improve customer experiences over time. Klaviyo serves more than 167,000 customers and processes billions of consumer profiles, messages, interactions, and conversion signals. This creates a unique opportunity to build state-of-the-art AI systems that help businesses create and execute better customer experiences at scale. We’re looking for a Software Engineer, Conversational Products & Agent Workflows to join the Customer Agent team, Klaviyo’s AI-native conversational platform. You’ll help build scalable backend systems and AI-powered product experiences that enable agents to retrieve context, use tools, and take reliable action on behalf of customers. This is a backend-heavy role with opportunities to contribute to user-facing experiences . You’ll independently own meaningful pieces of larger systems, contribute to technical decisions, and continue developing your depth across backend engineering, applied AI, and production reliability. How You Will Make a Difference Build and improve reliable backend systems and APIs that power AI-driven customer experiences. Develop production agentic features involving tool use, context management, retrieval, structured outputs, orchestration, and multi-step workflows. Contribute to solving applied AI problems across retrieval and RAG, grounding, hallucination mitigation, model selection, and choosing between LLM-based, deterministic, or hybrid approaches. Build and use evaluation approaches including representative datasets, automated and human evaluation, regression testing, qualitative error analysis, and production signals. Improve system reliability through guardrails, retries, fallbacks, observability, monitoring, and thoughtful failure handling. Build asynchronous and distributed processing workflows that support AI workloads at scale. Participate in an on-call rotation and help diagnose, mitigate, and learn from production incidents. Work with external customers and cross-functional partners to understand workflows, identify pain points, and translate feedback into product improvements. Monitor shipped experiences and use quality metrics, system performance, and customer feedback to guide iteration. Who You Are You have 3+ years of professional software engineering experience , with experience building backend systems or distributed applications. You have hands-on experience building or contributing to generative AI or agentic AI applications , ideally used by real users or in production environments. You are proficient in Python and have experience with modern backend frameworks such as FastAPI or Django. You have experience with asynchronous processing or distributed task/event systems such as Celery, Kafka, SQS, RabbitMQ, or Redis. You have working knowledge of databases, data modeling, APIs, and persistence patterns used in production systems. You are comfortable working in cloud environments and have experience with technologies such as AWS, containers, Kubernetes, infrastructure automation, or CI/CD systems. You can reason about tradeoffs among quality, latency, cost, reliability, and implementation complexity, and know when to seek additional technical context. You are comfortable working through ambiguity, breaking larger problems into smaller pieces, and making progress without every requirement being fully specified. You have experience with, or strong interest in, working directly with external customers to understand problems and improve products. You care about shipping useful, reliable products and are motivated to deepen your engineering judgment in a rapidly evolving technical space. Nice to Have Experience training, fine-tuning, distilling, or otherwise adapting machine learning or language models. Experience with reinforcement learning or feedback-driven optimization. Experience with evaluation infrastructure such as LLM-as-judge systems, evaluator calibration, benchmark datasets, or AI quality tooling. Experience operating AI systems at meaningful production scale or optimizing inference cost, latency, or throughput. #indeedRD - Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $116,000—$174,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).","2026-10-22T00:08:51-04:00",116000,174000,{"jsonldValid":15,"jsonld":29},{"id":45,"applyToken":46,"slug":47,"title":48,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":49,"country":50,"remote":15,"employmentType":51,"department":52,"content_html":53,"content_text":54,"years":21,"createdAt":55,"updatedAtISO":56,"postedAtISO":57,"hasSalary":15,"salaryMin":58,"salaryMax":58,"currency":59,"schema":60},"b2997bceb13529aa739faca966bc067798ac34008d3373f8ab34bef165b02f5a","126ff0698cced6862a3cd3cc644ad4dd57e24942605e326c1473794373911fa1","account-executive-commercial-at-klaviyo-9e2afdd0ed","Account Executive - Commercial","London","United Kingdom",[17],"Sales","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>Account Executives at Klaviyo are given a tremendous opportunity to have a huge impact on Klaviyo’s prospects, on Klaviyo’s trajectory and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on closing deals the right way with the right customers whom they set up for success.\u003C/p>\n\u003Cp>AEs at Klaviyo run the entire sales cycle from qualification to demo, driving the buying process to close with minimal air support, all while managing dozens of prospects at once. The best AEs are able to close over 70% of their opportunities, forecast their business with accuracy, and proactively manage and extract value from their territory long term.\u003C/p>\n\u003Cp>\u003Cstrong>How You’ll Make an Impact:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Build Klaviyo’s client base across EMEA\u003C/li>\n\u003Cli>Actively manage your pipeline and develop a strategy for long-term sustained success\u003C/li>\n\u003Cli>Support the success of your peers\u003C/li>\n\u003Cli>Exhibit Klaviyo’s values of accountability and effort \u003C/li>\n\u003Cli>Provide guidance and support to new Account Executives \u003C/li>\n\u003Cli>Expand your skillset by participating in adjacent tasks over time\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who You Are:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Minimum 1 years' experience carrying net-new revenue quota and consistent overachievement selling MarTech SaaS solutions\u003C/li>\n\u003Cli>Experience selling to Founders/ Business Owners/ Marketing personas and strong knowledge of the Ecommerce/ Retailers/ Brands domain\u003C/li>\n\u003Cli>Experience working in a high-velocity and high-volume sales environment, often times with multiple stakeholders\u003C/li>\n\u003Cli>Experienced in and highly comfortable with outbounding and have creative techniques/ strategies\u003C/li>\n\u003Cli>Fluent in English (written & verbal). \u003C/li>\n\u003Cli>Excited, motivated, and inspired by exceeding goals \u003C/li>\n\u003Cli>Aren’t afraid to hear no and embrace failure as an opportunity to improve \u003C/li>\n\u003Cli>Strong growth mindset and continually seek improvement and are rigorous in your pursuit of it \u003C/li>\n\u003Cli>Are encouraging of your team, thoughtful, engaging, and energetic \u003C/li>\n\u003Cli>Are adept at influencing and relationship building\u003C/li>\n\u003C/ul>\n\u003Cp>#LI-Hybrid \u003C/p>\u003Cp>Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range in Local Currency:\u003C/p>\u003Cp>£65,000—£65,000 GBP\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Account Executives at Klaviyo are given a tremendous opportunity to have a huge impact on Klaviyo’s prospects, on Klaviyo’s trajectory and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on closing deals the right way with the right customers whom they set up for success. AEs at Klaviyo run the entire sales cycle from qualification to demo, driving the buying process to close with minimal air support, all while managing dozens of prospects at once. The best AEs are able to close over 70% of their opportunities, forecast their business with accuracy, and proactively manage and extract value from their territory long term. How You’ll Make an Impact: Build Klaviyo’s client base across EMEA Actively manage your pipeline and develop a strategy for long-term sustained success Support the success of your peers Exhibit Klaviyo’s values of accountability and effort Provide guidance and support to new Account Executives Expand your skillset by participating in adjacent tasks over time Who You Are: Minimum 1 years' experience carrying net-new revenue quota and consistent overachievement selling MarTech SaaS solutions Experience selling to Founders/ Business Owners/ Marketing personas and strong knowledge of the Ecommerce/ Retailers/ Brands domain Experience working in a high-velocity and high-volume sales environment, often times with multiple stakeholders Experienced in and highly comfortable with outbounding and have creative techniques/ strategies Fluent in English (written & verbal). Excited, motivated, and inspired by exceeding goals Aren’t afraid to hear no and embrace failure as an opportunity to improve Strong growth mindset and continually seek improvement and are rigorous in your pursuit of it Are encouraging of your team, thoughtful, engaging, and energetic Are adept at influencing and relationship building #LI-Hybrid Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range in Local Currency: £65,000—£65,000 GBP This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).",1792516970000,"2026-10-20 19:25:07","2026-10-20T06:01:46-04:00",65000,"GBP",{"jsonldValid":15,"jsonld":29},{"id":62,"applyToken":63,"slug":64,"title":65,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":66,"department":67,"content_html":68,"content_text":69,"years":21,"createdAt":55,"updatedAtISO":70,"postedAtISO":71,"hasSalary":15,"salaryMin":41,"salaryMax":42,"currency":27,"schema":72},"43d27615443a1b83eec991d1cac958b3a001baf26fc283469c96f8a005b6a42f","7d38ee2fe5b02ad523a82b550df24b99e4f4bae7252808cbd9e4e893e28c8052","senior-product-marketing-manager-go-to-market-excellence-at-klaviyo-08a77b730b","Senior Product Marketing Manager, Go-to-Market Excellence",[17],"Product","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>\u003Cstrong>About the team and role:\u003C/strong>\u003C/p>\n\u003Cp>We’re looking for a Senior Product Marketing Manager to own Go-to-Market Excellence: the programs, plays, and enablement that turn Klaviyo’s product innovation into pipeline, adoption, and revenue. You’ll make it easier for our sellers, Customer Success Managers, and partners to tell the Klaviyo story, win deals, and help customers get more value from our expanding platform.\u003C/p>\n\u003Cp>You’ll be the connective tissue between Product Marketing and the field. You’ll partner with Sales, Customer Success, Enablement, Partnerships, GTM Ops, and fellow PMMs to build scalable sales plays, drive product adoption across the CSM organization, and shape a clear enablement strategy that reaches our direct teams and extends to agency and technology partners. You’ll bring field and customer insight back to Product and PMM so the next launch is sharper than the last.\u003C/p>\n\u003Cp>If you’re energized by making sellers and CSMs more effective, thrive in a fast-paced, high-growth environment, and want to build the operating model for how Klaviyo goes to market, this role is built for you.\u003C/p>\n\u003Cp>\u003Cstrong>How you'll make a difference:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Seller Experience:\u003C/strong> Own the end-to-end experience for sellers: what they need, when they need it, and how they find it. Make our messaging, assets, and product knowledge easy to access and use, and simplify the path from product launch to the field.\u003C/li>\n\u003Cli>\u003Cstrong>Sales Plays & Programs:\u003C/strong> Build and maintain scalable sales plays and cross-functional GTM programs, including target personas, discovery questions, objection handling, competitive positioning, and proof points, with Sales, Marketing, and PMM leadership.\u003C/li>\n\u003Cli>\u003Cstrong>CSM Product Adoption:\u003C/strong> Partner with Customer Success to turn product capabilities into repeatable adoption, cross-sell, and expansion motions, including customer-ready talk tracks, playbooks, and use cases.\u003C/li>\n\u003Cli>\u003Cstrong>Enablement Strategy:\u003C/strong> Define the strategy and cadence for product and messaging enablement across Sales, CS, and Support, working with Enablement to deliver training, certification, and ongoing learning that sticks.\u003C/li>\n\u003Cli>\u003Cstrong>Partner Extension:\u003C/strong> Extend core messaging, plays, and enablement to agency, technology, and ecosystem partners so they can sell and implement Klaviyo with confidence.\u003C/li>\n\u003Cli>\u003Cstrong>Launch-to-Field Translation:\u003C/strong> Work with Platform and product PMMs to turn launches and roadmap into field-ready narratives, assets, and readiness, and make sure the field is prepared before go-live.\u003C/li>\n\u003Cli>\u003Cstrong>Field Insight & Roadmap Influence:\u003C/strong> Gather win/loss, call, and deal insight; spot patterns in what the field and customers need; and bring them to PMM and Product to shape messaging and priorities.\u003C/li>\n\u003Cli>\u003Cstrong>Measurement:\u003C/strong> Define and track success metrics for plays, programs, and enablement, such as win rate, pipeline influence, content usage, adoption, and attach. Use results to iterate.\u003C/li>\n\u003Cli>Performs other related duties as assigned to support the overall objectives of the Klaviyo PMM organization and GTM teams.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who you are:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5+ years of experience in B2B SaaS product marketing, sales enablement, or field marketing, with experience supporting complex, multi-stakeholder sales cycles.\u003C/li>\n\u003Cli>Proven track record of building sales plays, programs, and enablement that measurably improved field performance.\u003C/li>\n\u003Cli>Experience working directly with sales and customer success teams, and credibility with sellers and CSMs.\u003C/li>\n\u003Cli>Experience building enablement for, or marketing through, channel or ecosystem partners is a plus.\u003C/li>\n\u003Cli>Marketing technology and/or e-commerce experience is a plus.\u003C/li>\n\u003Cli>Strong analytical mindset: able to translate pipeline, revenue, adoption, and usage data into practical strategy.\u003C/li>\n\u003Cli>Clear communicator who simplifies complex products into business value.\u003C/li>\n\u003Cli>Influential cross-functional partner who can drive alignment without formal authority.\u003C/li>\n\u003Cli>Strong program management and organizational skills, with the ability to prioritize across many stakeholders and concurrent workstreams.\u003C/li>\n\u003Cli>Self-starter with an owner mindset, accountable for business results and not only deliverables.\u003C/li>\n\u003Cli>Love and thrive in a fast-paced, dynamic environment.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Education and Experience:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor’s degree in Marketing, Business, or a related field, or equivalent experience.\u003C/li>\n\u003Cli>At least five years of related experience required, including product marketing, sales enablement, or field marketing at a software company.\u003C/li>\n\u003Cli>Experience with sales and CS enablement platforms and CRM tools is preferred.\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$116,000—$174,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the team and role: We’re looking for a Senior Product Marketing Manager to own Go-to-Market Excellence: the programs, plays, and enablement that turn Klaviyo’s product innovation into pipeline, adoption, and revenue. You’ll make it easier for our sellers, Customer Success Managers, and partners to tell the Klaviyo story, win deals, and help customers get more value from our expanding platform. You’ll be the connective tissue between Product Marketing and the field. You’ll partner with Sales, Customer Success, Enablement, Partnerships, GTM Ops, and fellow PMMs to build scalable sales plays, drive product adoption across the CSM organization, and shape a clear enablement strategy that reaches our direct teams and extends to agency and technology partners. You’ll bring field and customer insight back to Product and PMM so the next launch is sharper than the last. If you’re energized by making sellers and CSMs more effective, thrive in a fast-paced, high-growth environment, and want to build the operating model for how Klaviyo goes to market, this role is built for you. How you'll make a difference: Seller Experience: Own the end-to-end experience for sellers: what they need, when they need it, and how they find it. Make our messaging, assets, and product knowledge easy to access and use, and simplify the path from product launch to the field. Sales Plays & Programs: Build and maintain scalable sales plays and cross-functional GTM programs, including target personas, discovery questions, objection handling, competitive positioning, and proof points, with Sales, Marketing, and PMM leadership. CSM Product Adoption: Partner with Customer Success to turn product capabilities into repeatable adoption, cross-sell, and expansion motions, including customer-ready talk tracks, playbooks, and use cases. Enablement Strategy: Define the strategy and cadence for product and messaging enablement across Sales, CS, and Support, working with Enablement to deliver training, certification, and ongoing learning that sticks. Partner Extension: Extend core messaging, plays, and enablement to agency, technology, and ecosystem partners so they can sell and implement Klaviyo with confidence. Launch-to-Field Translation: Work with Platform and product PMMs to turn launches and roadmap into field-ready narratives, assets, and readiness, and make sure the field is prepared before go-live. Field Insight & Roadmap Influence: Gather win/loss, call, and deal insight; spot patterns in what the field and customers need; and bring them to PMM and Product to shape messaging and priorities. Measurement: Define and track success metrics for plays, programs, and enablement, such as win rate, pipeline influence, content usage, adoption, and attach. Use results to iterate. Performs other related duties as assigned to support the overall objectives of the Klaviyo PMM organization and GTM teams. Who you are: 5+ years of experience in B2B SaaS product marketing, sales enablement, or field marketing, with experience supporting complex, multi-stakeholder sales cycles. Proven track record of building sales plays, programs, and enablement that measurably improved field performance. Experience working directly with sales and customer success teams, and credibility with sellers and CSMs. Experience building enablement for, or marketing through, channel or ecosystem partners is a plus. Marketing technology and/or e-commerce experience is a plus. Strong analytical mindset: able to translate pipeline, revenue, adoption, and usage data into practical strategy. Clear communicator who simplifies complex products into business value. Influential cross-functional partner who can drive alignment without formal authority. Strong program management and organizational skills, with the ability to prioritize across many stakeholders and concurrent workstreams. Self-starter with an owner mindset, accountable for business results and not only deliverables. Love and thrive in a fast-paced, dynamic environment. Education and Experience: Bachelor’s degree in Marketing, Business, or a related field, or equivalent experience. At least five years of related experience required, including product marketing, sales enablement, or field marketing at a software company. Experience with sales and CS enablement platforms and CRM tools is preferred. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $116,000—$174,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).","2026-10-20 19:25:08","2026-10-20T13:31:19-04:00",{"jsonldValid":15,"jsonld":29},{"id":74,"applyToken":75,"slug":76,"title":65,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":77,"country":14,"remote":15,"employmentType":78,"department":67,"content_html":68,"content_text":69,"years":21,"createdAt":55,"updatedAtISO":70,"postedAtISO":79,"hasSalary":15,"salaryMin":41,"salaryMax":42,"currency":27,"schema":80},"a901a615eff3d91bc84467798666854b2dc03143fcd0f09e42f7d196fc29dcf4","b6c42c09ea09a2751e3f56c28364c4523501ac47ef7212919916088252992c4d","senior-product-marketing-manager-go-to-market-excellence-at-klaviyo-f3b21df9b0","San Francisco",[17],"2026-10-20T13:31:21-04:00",{"jsonldValid":15,"jsonld":29},{"id":82,"applyToken":83,"slug":84,"title":85,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":77,"country":14,"remote":15,"employmentType":86,"department":67,"content_html":87,"content_text":88,"years":21,"createdAt":55,"updatedAtISO":70,"postedAtISO":89,"hasSalary":15,"salaryMin":41,"salaryMax":42,"currency":27,"schema":90},"b734b3e89ef3ff2acdad8ce73e207b50689cd22bfd0e6e5c0f7c8e4b68c7d797","2bac7d754332c6e3e96f0c9022321b9ef955305338a0afead080c6e415954894","senior-product-marketing-manager-personalization-at-klaviyo-50832da93e","Senior Product Marketing Manager, Personalization",[17],"\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>\u003Cstrong>About the team and role:\u003C/strong>\u003C/p>\n\u003Cp>We’re looking for a Senior Product Marketing Manager to own the core narrative and innovation for Klaviyo Personalization, which helps brands turn first-party customer data into more relevant, higher-converting experiences across every channel. Personalization combines predictive models and AI, including Predicted CLV, RFM, Next Best Product, personalized send time, audience optimization, and personalized content and offers, and puts them to work in segments, flows, and campaigns. As Klaviyo leads the shift to AI-driven, autonomous marketing, Personalization is a key differentiator and growth priority.\u003C/p>\n\u003Cp>You’ll be the dedicated PMM partner to the Personalization product team. You’ll shape the roadmap with market and customer insight, lead launches that drive adoption, attach, and revenue, and turn complex data science into clear, compelling value for marketers and executives. You’ll work closely with Platform PMM, Integrated Marketing, Sales, Customer Success, Enablement, and GTM Ops to bring it to market.\u003C/p>\n\u003Cp>If you love making complex technology simple, thrive in a fast-paced, high-growth environment, and want to show how intelligent, personalized experiences drive growth, this role is built for you.\u003C/p>\n\u003Cp>\u003Cstrong>How you'll make a difference:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Positioning & Storytelling:\u003C/strong> Define the value proposition, messaging, and positioning for Personalization and its place in Klaviyo’s broader platform and AI narrative.\u003C/li>\n\u003Cli>\u003Cstrong>Product Launches:\u003C/strong> Lead go-to-market strategy and launch plans for new features and packaging, aligning Product, Sales, Customer Success, Enablement, Integrated Marketing, Support, and GTM Ops.\u003C/li>\n\u003Cli>\u003Cstrong>Packaging & Pricing:\u003C/strong> Partner with Product on how Personalization is packaged relative to the core platform, making it easy to buy, sell, and expand.\u003C/li>\n\u003Cli>\u003Cstrong>Roadmap Influence:\u003C/strong> Be the voice of the customer and market with Product; synthesize research, beta feedback, win/loss data, and field input to shape priorities.\u003C/li>\n\u003Cli>\u003Cstrong>Adoption & Revenue Growth:\u003C/strong> Develop campaigns, proof points, ROI models, and cross-sell playbooks that drive attach, usage, and retention.\u003C/li>\n\u003Cli>\u003Cstrong>Sales Enablement:\u003C/strong> Build GTM assets (decks, one-pagers, ROI calculators, demos, training) and serve as the Personalization SME for Sales, Customer Success, and Partners.\u003C/li>\n\u003Cli>\u003Cstrong>Customer Evidence & Thought Leadership:\u003C/strong> Develop customer stories, benchmarks, and data-driven content that show the impact of personalization, and represent Klaviyo at events and with analysts and press.\u003C/li>\n\u003Cli>\u003Cstrong>Measurement:\u003C/strong> Define success metrics for launches and programs, report on results, and iterate.\u003C/li>\n\u003Cli>Performs other related duties as assigned to support the K:Marketing PMM organization and the Personalization business.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who you are:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5+ years of experience in B2B SaaS product marketing, with a track record of leading successful product launches from positioning through adoption.\u003C/li>\n\u003Cli>Experience marketing data-, analytics-, or AI/ML-driven products, and the ability to turn technical concepts into clear, differentiated messaging for marketers and executives.\u003C/li>\n\u003Cli>Marketing technology and/or e-commerce experience is a significant plus.\u003C/li>\n\u003Cli>Examples of great positioning and messaging that cut through the noise and differentiated your product or service.\u003C/li>\n\u003Cli>Know what great work looks like: you bring proven launch frameworks and playbooks, and know when to create your own to move fast.\u003C/li>\n\u003Cli>Strong analytical skills, with comfort using data to size opportunities, measure impact, and tell a persuasive story.\u003C/li>\n\u003Cli>Excellent verbal and written communication and presentation skills, including with senior leaders.\u003C/li>\n\u003Cli>Excellent cross-functional collaboration and influence skills; able to lead without authority across Product, Sales, Marketing, and Customer Success.\u003C/li>\n\u003Cli>Strong organizational skills and attention to detail, with the ability to prioritize and meet deadlines across multiple concurrent workstreams.\u003C/li>\n\u003Cli>Curiosity about customers and a passion for going deep into a technical product.\u003C/li>\n\u003Cli>Love and thrive in a fast-paced, dynamic environment.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Education and Experience:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor’s degree in Marketing, Business, or a related field, or equivalent experience.\u003C/li>\n\u003Cli>At least five years of related experience required, including product marketing at a software company.\u003C/li>\n\u003Cli>Experience with sales enablement and working with Sales and Customer Success teams is preferred.\u003C/li>\n\u003Cli>Experience with AI/ML, analytics, CDP, or marketing automation products is preferred.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$116,000—$174,000 USD\u003C/p>\u003Cp>\u003Cem>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the team and role: We’re looking for a Senior Product Marketing Manager to own the core narrative and innovation for Klaviyo Personalization, which helps brands turn first-party customer data into more relevant, higher-converting experiences across every channel. Personalization combines predictive models and AI, including Predicted CLV, RFM, Next Best Product, personalized send time, audience optimization, and personalized content and offers, and puts them to work in segments, flows, and campaigns. As Klaviyo leads the shift to AI-driven, autonomous marketing, Personalization is a key differentiator and growth priority. You’ll be the dedicated PMM partner to the Personalization product team. You’ll shape the roadmap with market and customer insight, lead launches that drive adoption, attach, and revenue, and turn complex data science into clear, compelling value for marketers and executives. You’ll work closely with Platform PMM, Integrated Marketing, Sales, Customer Success, Enablement, and GTM Ops to bring it to market. If you love making complex technology simple, thrive in a fast-paced, high-growth environment, and want to show how intelligent, personalized experiences drive growth, this role is built for you. How you'll make a difference: Positioning & Storytelling: Define the value proposition, messaging, and positioning for Personalization and its place in Klaviyo’s broader platform and AI narrative. Product Launches: Lead go-to-market strategy and launch plans for new features and packaging, aligning Product, Sales, Customer Success, Enablement, Integrated Marketing, Support, and GTM Ops. Packaging & Pricing: Partner with Product on how Personalization is packaged relative to the core platform, making it easy to buy, sell, and expand. Roadmap Influence: Be the voice of the customer and market with Product; synthesize research, beta feedback, win/loss data, and field input to shape priorities. Adoption & Revenue Growth: Develop campaigns, proof points, ROI models, and cross-sell playbooks that drive attach, usage, and retention. Sales Enablement: Build GTM assets (decks, one-pagers, ROI calculators, demos, training) and serve as the Personalization SME for Sales, Customer Success, and Partners. Customer Evidence & Thought Leadership: Develop customer stories, benchmarks, and data-driven content that show the impact of personalization, and represent Klaviyo at events and with analysts and press. Measurement: Define success metrics for launches and programs, report on results, and iterate. Performs other related duties as assigned to support the K:Marketing PMM organization and the Personalization business. Who you are: 5+ years of experience in B2B SaaS product marketing, with a track record of leading successful product launches from positioning through adoption. Experience marketing data-, analytics-, or AI/ML-driven products, and the ability to turn technical concepts into clear, differentiated messaging for marketers and executives. Marketing technology and/or e-commerce experience is a significant plus. Examples of great positioning and messaging that cut through the noise and differentiated your product or service. Know what great work looks like: you bring proven launch frameworks and playbooks, and know when to create your own to move fast. Strong analytical skills, with comfort using data to size opportunities, measure impact, and tell a persuasive story. Excellent verbal and written communication and presentation skills, including with senior leaders. Excellent cross-functional collaboration and influence skills; able to lead without authority across Product, Sales, Marketing, and Customer Success. Strong organizational skills and attention to detail, with the ability to prioritize and meet deadlines across multiple concurrent workstreams. Curiosity about customers and a passion for going deep into a technical product. Love and thrive in a fast-paced, dynamic environment. Education and Experience: Bachelor’s degree in Marketing, Business, or a related field, or equivalent experience. At least five years of related experience required, including product marketing at a software company. Experience with sales enablement and working with Sales and Customer Success teams is preferred. Experience with AI/ML, analytics, CDP, or marketing automation products is preferred. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $116,000—$174,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).","2026-10-20T09:38:53-04:00",{"jsonldValid":15,"jsonld":29},{"id":92,"applyToken":93,"slug":94,"title":85,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":95,"department":67,"content_html":87,"content_text":88,"years":21,"createdAt":55,"updatedAtISO":70,"postedAtISO":96,"hasSalary":15,"salaryMin":41,"salaryMax":42,"currency":27,"schema":97},"ecded37626d79e6c17b4c060e3dfd37fa0106a1142ac73220b4d9f29ee421bf6","efff76aeaada8d14ddeab2f60134d47cf6925077f86e8cf17461b95e06c93e08","senior-product-marketing-manager-personalization-at-klaviyo-91ae0b863a",[17],"2026-10-20T09:38:51-04:00",{"jsonldValid":15,"jsonld":29},1792658583331]