[{"data":1,"prerenderedAt":119},["ShallowReactive",2],{"$faaxOHOdeGyJjPE9fP3q_bfmt9HujzLbnkkRHImGT2pM":3,"$fhGZNTUvASG6q8kqu4u2Km_upArfOm2TjjfVI3Qyubm8":28},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":26},"c3bc9969907e3194c1ea5ff322224336ed9d5f9a97916a573d066f19fcb1684f","senior-software-engineer-at-hinge-health-e9be4ac89b","Senior Software Engineer","Hinge Health","https://logo.clearbit.com/hingehealth.com","Pioneering the world's most patient-centered Digital Clinic","Technology, Information and Internet","Bengaluru-HQ","Bengaluru-Hq",true,[16],"Internship","Engineering","\u003Ch2>\u003Cstrong>The Opportunity\u003C/strong>\u003Cbr>\u003C/h2>\u003Cp>Join the Growth Data Platform team to build the decision engine behind Hinge Health’s growth. GDP is the platform that powers the data pipelines, event streams, and intelligence layer that shape member experiences across the growth journey, from the first marketing touchpoint to personalized engagement moments like Daily Streak notifications. \u003C/p>\u003Ch2>\u003Cstrong>What You'll Accomplish\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>Deliver large projects that introduce new product capabilities, often acting as a maintainer for key code repositories.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Break down complex problems into manageable tasks, ensuring steady and predictable delivery while identifying and resolving root causes of incidents.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborate with your team to roadmap and execute ambitious technical strategies, balancing short-term and long-term trade-offs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Mentor and support junior engineers, providing thoughtful code reviews and real-time pairing.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Design and build AI-powered clinical agents using LangGraph.js for stateful orchestration, composing multi-node StateGraphs that handle context gathering, LLM reasoning, and action execution within a shared NestJS service.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Integrate LangSmith for end-to-end AI observability, including prompt versioning and management via LangSmith Hub, automated per-node tracing, evaluation pipelines with golden datasets, and CI-gated quality checks that block regressions before merge.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop and maintain agentic workflows that leverage LLMs (Claude Sonnet via AWS Bedrock)\u003C/p>\u003C/li>\u003Cli>\u003Cp>Contribute to the Member-Centric Knowledge Graph and RAG-based retrieval systems that give agents the clinical context, causal evidence, and relationship awareness needed for intelligent decision-making.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proactively improve the maintainability, availability, and performance of the team's features, and contribute to the team's overall architecture and developer tooling.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Communicate technical ideas clearly to both technical and non-technical partners, and document solutions for future reference.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Basic Qualifications\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>Bachelor’s Degree (or equivalent) in Computer Science, Engineering or related technical field\u003C/p>\u003C/li>\u003Cli>\u003Cp>At minimum, 3-4 + years of non-internship full time professional software development experience\u003C/p>\u003C/li>\u003Cli>\u003Cp>At minimum, 3+ years of work experience Node JS/ Typescript\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with using AI tools such as Github copilot or Cursor\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience delivering large software projects or features in a production environment.\u003C/p>\u003C/li>\u003Cli>\u003Cp>1+ years of hands-on experience building applications with LLMs, including prompt engineering, model integration (e.g., OpenAI, Anthropic/Claude, AWS Bedrock), and evaluating AI output quality\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with agentic AI frameworks such as LangGraph, LangChain, or similar orchestration libraries for building stateful, multi-step AI workflows\u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with LangSmith or equivalent AI observability/evaluation platforms for tracing, prompt management, and regression testing of LLM-powered features\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Preferred Qualifications\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>5 + years of non-internship full time professional software development experience\u003C/p>\u003C/li>\u003Cli>\u003Cp>Bachelor’s Degree (or equivalent) or Masters in Computer Science, Engineering or related technical field\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with AI technologies for software design and coding assistance\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience mentoring or onboarding junior engineers\u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with distributed systems, cloud infrastructure, or scalable architectures\u003C/p>\u003C/li>\u003Cli>\u003Cp>Implement feature-flag-gated deployments for growth infrastructure changes, ensuring safe rollout of new event handling and email delivery logic without disrupting existing member journeys.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Understanding of responsible AI practices including PHI/PII handling, guardrails, and output validation in healthcare or regulated environments\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience writing ML model prediction outputs into the CDP via Segment custom events, bridging DS/ML model scoring to member-facing campaign activation in Iterable.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>About Hinge Health\u003C/strong>\u003C/h2>\u003Cp>At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.\u003C/p>\u003Cp>As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com/\u003C/p>\u003Ch2>\u003Cstrong>Hinge Health Hybrid Model\u003C/strong>\u003C/h2>\u003Cp>We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week.\u003C/p>\u003Cp>\u003Cstrong>This is a Bengaluru-based role\u003C/strong> that involves regular interaction and collaboration with Hinge Health colleagues in San Francisco, CA.\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Time zones:\u003C/strong> San Francisco is in the Pacific Time Zone, which is 12 hours and 30 minutes behind India Standard Time (e.g., 8am in San Francisco is 8:30pm in Bengaluru).\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Hours:\u003C/strong> Applicants should be open to meetings in the late evening following India Standard Time to align with San Francisco working hours (8am - 6pm PT).\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>What You'll Love About Us\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Inclusive healthcare and benefits:\u003C/strong> In addition to comprehensive medical, dental, and vision coverage, we provide employees and their family members with Group Medical Coverage (GMC), Group Term Life Insurance (GTL), and Group Personal Accident Insurance (GPA).\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Well-being & Growth:\u003C/strong> We offer a lifestyle stipend to support your overall well-being, along with learning and development opportunities to help you grow both personally and professionally.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Ownership:\u003C/strong> Grow with us through discounted company stock through our ESPP with easy payroll deductions.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Culture & Engagement\u003C/strong>\u003C/h2>\u003Cp>Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law.\u003C/p>\u003Cp>By submitting your application you are acknowledging we are using your personal data as outlined in the Personnel and Candidate Privacy Policy.\u003C/p>\u003Cp>\u003Cbr>Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use \"@hingehealth.com\" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com.\u003C/p>","The OpportunityJoin the Growth Data Platform team to build the decision engine behind Hinge Health’s growth. GDP is the platform that powers the data pipelines, event streams, and intelligence layer that shape member experiences across the growth journey, from the first marketing touchpoint to personalized engagement moments like Daily Streak notifications. What You'll AccomplishDeliver large projects that introduce new product capabilities, often acting as a maintainer for key code repositories.Break down complex problems into manageable tasks, ensuring steady and predictable delivery while identifying and resolving root causes of incidents.Collaborate with your team to roadmap and execute ambitious technical strategies, balancing short-term and long-term trade-offs.Mentor and support junior engineers, providing thoughtful code reviews and real-time pairing.Design and build AI-powered clinical agents using LangGraph.js for stateful orchestration, composing multi-node StateGraphs that handle context gathering, LLM reasoning, and action execution within a shared NestJS service.Integrate LangSmith for end-to-end AI observability, including prompt versioning and management via LangSmith Hub, automated per-node tracing, evaluation pipelines with golden datasets, and CI-gated quality checks that block regressions before merge.Develop and maintain agentic workflows that leverage LLMs (Claude Sonnet via AWS Bedrock)Contribute to the Member-Centric Knowledge Graph and RAG-based retrieval systems that give agents the clinical context, causal evidence, and relationship awareness needed for intelligent decision-making.Proactively improve the maintainability, availability, and performance of the team's features, and contribute to the team's overall architecture and developer tooling.Communicate technical ideas clearly to both technical and non-technical partners, and document solutions for future reference.Basic QualificationsBachelor’s Degree (or equivalent) in Computer Science, Engineering or related technical fieldAt minimum, 3-4 + years of non-internship full time professional software development experienceAt minimum, 3+ years of work experience Node JS/ TypescriptExperience with using AI tools such as Github copilot or CursorExperience delivering large software projects or features in a production environment.1+ years of hands-on experience building applications with LLMs, including prompt engineering, model integration (e.g., OpenAI, Anthropic/Claude, AWS Bedrock), and evaluating AI output qualityExperience with agentic AI frameworks such as LangGraph, LangChain, or similar orchestration libraries for building stateful, multi-step AI workflowsFamiliarity with LangSmith or equivalent AI observability/evaluation platforms for tracing, prompt management, and regression testing of LLM-powered featuresPreferred Qualifications5 + years of non-internship full time professional software development experienceBachelor’s Degree (or equivalent) or Masters in Computer Science, Engineering or related technical fieldExperience with AI technologies for software design and coding assistanceExperience mentoring or onboarding junior engineersFamiliarity with distributed systems, cloud infrastructure, or scalable architecturesImplement feature-flag-gated deployments for growth infrastructure changes, ensuring safe rollout of new event handling and email delivery logic without disrupting existing member journeys.Understanding of responsible AI practices including PHI/PII handling, guardrails, and output validation in healthcare or regulated environmentsExperience writing ML model prediction outputs into the CDP via Segment custom events, bridging DS/ML model scoring to member-facing campaign activation in Iterable.About Hinge HealthAt Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com/Hinge Health Hybrid ModelWe believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week.This is a Bengaluru-based role that involves regular interaction and collaboration with Hinge Health colleagues in San Francisco, CA.Time zones: San Francisco is in the Pacific Time Zone, which is 12 hours and 30 minutes behind India Standard Time (e.g., 8am in San Francisco is 8:30pm in Bengaluru).Hours: Applicants should be open to meetings in the late evening following India Standard Time to align with San Francisco working hours (8am - 6pm PT).What You'll Love About UsInclusive healthcare and benefits: In addition to comprehensive medical, dental, and vision coverage, we provide employees and their family members with Group Medical Coverage (GMC), Group Term Life Insurance (GTL), and Group Personal Accident Insurance (GPA).Well-being & Growth: We offer a lifestyle stipend to support your overall well-being, along with learning and development opportunities to help you grow both personally and professionally.Ownership: Grow with us through discounted company stock through our ESPP with easy payroll deductions.Culture & EngagementHinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law.By submitting your application you are acknowledging we are using your personal data as outlined in the Personnel and Candidate Privacy Policy.Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use \"@hingehealth.com\" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com.",0,1788848778000,"2026-09-08 08:36:53","2026-05-29T14:56:29.630+00:00",false,"USD",{"jsonldValid":24,"jsonld":27},"",{"jobs":29},[30,49,64,78,91,102],{"id":31,"slug":32,"title":33,"companyname":34,"companylogo":35,"companyTagline":36,"companyIndustry":37,"city":38,"country":39,"remote":24,"employmentType":40,"department":42,"content_html":43,"content_text":44,"years":20,"createdAt":45,"updatedAtISO":46,"postedAtISO":47,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":48},"2c44a63777aea2e48aa553be8237b6aa78e55ed2971154c9797d0bbab020570c","head-of-lifecycle-marketing-at-taptap-send-1015951303","Head of Lifecycle Marketing","Taptap Send","https://logo.clearbit.com/taptapsend.com","Fair, fast and easy: money transfer as it should be!","Financial Services","New York","United States",[41],"Contract","Marketing","\u003Ch2>\u003Cstrong>About Us\u003C/strong>\u003C/h2>\u003Cp>We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.\u003C/p>\u003Cp>Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved  (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.\u003C/p>\u003Cp>We’re growing fast, backed by world-class investors, and scaling a product that blends \u003Cstrong>real world impact with cutting edge fintech innovation\u003C/strong>.\u003C/p>\u003Cp>Here’s a little more:\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Founded by Harvard grads and 3-time founders\u003C/strong> who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Backed by top investors\u003C/strong> including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Built by global top performers\u003C/strong> from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Truly global team\u003C/strong> - 250+ people, 50+ nationalities, 50+ languages\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Guided by our values\u003C/strong> - ownership, impact, humility, and heart - in deed, not just word\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>THE ROLE\u003C/strong>\u003C/p>\u003Cp>We're looking for a Head of Lifecycle Marketing to own the full user journey across a global customer base, from first send to loyal advocate. This is a hands-on leadership role where you'll set the strategy and drive execution across markets and channels. Your focus spans the entire lifecycle: activating new users, deepening engagement, and maximizing long-term retention and value.\u003C/p>\u003Cp>You'll own every lifecycle channel: Email, Push, SMS, In-app messaging, and WhatsApp, and serve as the connective tissue between Product, Data, and Growth. You won't be doing this entirely alone: you'll have access to external agencies and contractors where needed, and as we scale you'll have the opportunity to grow a team around you. This is a rare opportunity to shape something from the ground up at a company where the work actually matters.\u003C/p>\u003Cp>\u003Cstrong>WHAT YOU'LL DO\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Own the global lifecycle marketing strategy across the full customer journey, from activation and onboarding through engagement, retention, and win-back.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Design, build, and iterate multi-channel campaigns across Email, Push, SMS, In-app, and WhatsApp, tailored to diverse audiences across markets and corridors.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop and run a rigorous experimentation program: A/B tests, multivariate tests, holdout groups. You live and die by results.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Instrument and obsess over lifecycle KPIs including open, click, and conversion rates, retention rates, LTV, payback, and more.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Work with Data to build segmentation models that ensure the right message reaches the right person at the right moment, across every market we operate in.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Define the MarTech roadmap for lifecycle: evaluate tools, own integrations, and ensure the stack scales with the business.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Leverage AI tools natively across strategy, segmentation, content, and execution to move faster and operate at a higher level of sophistication.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Be a vocal advocate for the customer inside the company, bringing user empathy into every brief and campaign.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>WHAT WE'RE LOOKING FOR\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>8+ years in lifecycle, CRM, or retention marketing, ideally at a consumer mobile app, fintech, or high-growth B2C company.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven track record of improving lifecycle metrics across the full funnel. You can speak concretely about experiments you ran and the results you drove.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Deep channel expertise across at least 3 of our 5 channels (Email, Push, SMS, In-app, WhatsApp); experience with all 5 is a strong plus.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong analytical instincts. You're comfortable working closely with data and analytics teams, and you make decisions based on evidence.\u003C/p>\u003C/li>\u003Cli>\u003Cp>AI-native approach: you use AI tools actively and fluently across lifecycle strategy, segmentation, copywriting, and execution, not as a novelty but as a core part of how you work.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands-on experience with a major ESP/CRM platform (Braze, Iterable, Klaviyo, or similar).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience working effectively with global, cross-functional, and cross-cultural teams. You know how to build relationships and drive alignment across time zones and functions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>A player-coach mentality: you're energized by doing the work yourself, and equally comfortable briefing in external partners, agencies, contractors, and freelancers, to extend your capacity where needed.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Genuine curiosity about our customers. Many are immigrants sending money home to family, and understanding their lives makes your work better.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>NICE TO HAVE\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Experience in international markets or with multilingual lifecycle programs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with mobile attribution and deep-linking (Branch, AppsFlyer, Adjust).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Background in financial services or regulated industries.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience building a lifecycle function from the ground up, not just inheriting one.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>Taptap Values \u003C/h2>\u003Cp>Impact first\u003C/p>\u003Cp>Team next\u003C/p>\u003Cp>Accept reality\u003C/p>\u003Cp>Propose solutions\u003C/p>\u003Cp>Win with grit\u003C/p>\u003Cp>Be proactively candid, with yourself and others\u003C/p>\u003Cp>Love the particular\u003C/p>\u003Cp>Own it\u003C/p>\u003Cp>Create positive energy\u003C/p>\u003Cp>Maybe, even have fun\u003C/p>\u003Cp>Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.\u003C/p>\u003Cp>If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.\u003C/p>\u003Cp>\u003Cem>Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.  \u003C/em>\u003C/p>","About UsWe’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved  (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.Here’s a little more:Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and moreBuilt by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our missionTruly global team - 250+ people, 50+ nationalities, 50+ languagesGuided by our values - ownership, impact, humility, and heart - in deed, not just wordTHE ROLEWe're looking for a Head of Lifecycle Marketing to own the full user journey across a global customer base, from first send to loyal advocate. This is a hands-on leadership role where you'll set the strategy and drive execution across markets and channels. Your focus spans the entire lifecycle: activating new users, deepening engagement, and maximizing long-term retention and value.You'll own every lifecycle channel: Email, Push, SMS, In-app messaging, and WhatsApp, and serve as the connective tissue between Product, Data, and Growth. You won't be doing this entirely alone: you'll have access to external agencies and contractors where needed, and as we scale you'll have the opportunity to grow a team around you. This is a rare opportunity to shape something from the ground up at a company where the work actually matters.WHAT YOU'LL DOOwn the global lifecycle marketing strategy across the full customer journey, from activation and onboarding through engagement, retention, and win-back.Design, build, and iterate multi-channel campaigns across Email, Push, SMS, In-app, and WhatsApp, tailored to diverse audiences across markets and corridors.Develop and run a rigorous experimentation program: A/B tests, multivariate tests, holdout groups. You live and die by results.Instrument and obsess over lifecycle KPIs including open, click, and conversion rates, retention rates, LTV, payback, and more.Work with Data to build segmentation models that ensure the right message reaches the right person at the right moment, across every market we operate in.Define the MarTech roadmap for lifecycle: evaluate tools, own integrations, and ensure the stack scales with the business.Leverage AI tools natively across strategy, segmentation, content, and execution to move faster and operate at a higher level of sophistication.Be a vocal advocate for the customer inside the company, bringing user empathy into every brief and campaign.WHAT WE'RE LOOKING FOR8+ years in lifecycle, CRM, or retention marketing, ideally at a consumer mobile app, fintech, or high-growth B2C company.Proven track record of improving lifecycle metrics across the full funnel. You can speak concretely about experiments you ran and the results you drove.Deep channel expertise across at least 3 of our 5 channels (Email, Push, SMS, In-app, WhatsApp); experience with all 5 is a strong plus.Strong analytical instincts. You're comfortable working closely with data and analytics teams, and you make decisions based on evidence.AI-native approach: you use AI tools actively and fluently across lifecycle strategy, segmentation, copywriting, and execution, not as a novelty but as a core part of how you work.Hands-on experience with a major ESP/CRM platform (Braze, Iterable, Klaviyo, or similar).Experience working effectively with global, cross-functional, and cross-cultural teams. You know how to build relationships and drive alignment across time zones and functions.A player-coach mentality: you're energized by doing the work yourself, and equally comfortable briefing in external partners, agencies, contractors, and freelancers, to extend your capacity where needed.Genuine curiosity about our customers. Many are immigrants sending money home to family, and understanding their lives makes your work better.NICE TO HAVEExperience in international markets or with multilingual lifecycle programs.Familiarity with mobile attribution and deep-linking (Branch, AppsFlyer, Adjust).Background in financial services or regulated industries.Experience building a lifecycle function from the ground up, not just inheriting one.Taptap Values Impact firstTeam nextAccept realityPropose solutionsWin with gritBe proactively candid, with yourself and othersLove the particularOwn itCreate positive energyMaybe, even have funTaptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.",1788848782000,"2026-09-08 08:36:45","2026-08-31T21:49:12.168+00:00",{"jsonldValid":24,"jsonld":27},{"id":50,"slug":51,"title":52,"companyname":53,"companylogo":54,"companyTagline":55,"companyIndustry":56,"city":57,"country":27,"remote":14,"employmentType":58,"department":17,"content_html":60,"content_text":61,"years":20,"createdAt":45,"updatedAtISO":22,"postedAtISO":62,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":63},"601fc02c18dc4c60056319ddd5f5142afaf4130ebd3049920766b273a674f18c","staff-software-engineer-journeys-at-headway-efe2b62453","Staff Software Engineer (Journeys)","Headway","https://logo.clearbit.com/headway.co","Building a new mental healthcare system that everyone can access.","Mental Health Care","Remote",[59],"Full-time","\u003Cp>1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. \u003Cstrong>Headway’s mission is to fix this by building a new mental healthcare system everyone can access.\u003C/strong> We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\u003C/p>\u003Cp>But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.\u003C/p>\u003Cp>We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\u003C/p>\u003Cp>About engineering at Headway:\u003C/p>\u003Cul>\u003Cli>\u003Cp>Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide.  The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).\u003C/p>\u003C/li>\u003C/ul>\u003Ch3>Principles that guide us:\u003C/h3>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Focus on the mission\u003C/strong>: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they’re facing.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Ship small, learn fast\u003C/strong>: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Everything is a product\u003C/strong>: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Optimize for trust\u003C/strong>: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.\u003C/p>\u003C/li>\u003C/ul>\u003Ch3>Tools we use:\u003C/h3>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Languages:\u003C/strong> Python 3, TypeScript\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Libraries & Frameworks: \u003C/strong>FastAPI, SQLAlchemy, React, Remix, Next.js\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Datastores: \u003C/strong>Postgres, Redis\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Infrastructure: \u003C/strong>AWS (Fargate, ECS, S3, and more), Spark and Kafka\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Monitoring:\u003C/strong> Datadog, PagerDuty, Sentry\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Version Control:\u003C/strong> Github, PagerDuty\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Vulnerability Management\u003C/strong>: Snyk, Semgrep\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Cloud Security: \u003C/strong>Lacework\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Delivery\u003C/strong>: Knock (transactional + product notifications), Iterable (lifecycle marketing + campaigns), Twilio, Mailgun\u003C/p>\u003C/li>\u003C/ul>\u003Cp>About the Journey Team at Headway\u003C/p>\u003Cul>\u003Cli>\u003Cp>The Journey team powers how Headway reaches every patient and provider at the right moment, on the right channel - email, SMS and other communication channels. We’re building the next chapter: an agentic communications engine that learns which message, which channel, and which timing works best for each person — and gets smarter with every send. We own the full stack: from the delivery layer (Knock for transactional, Iterable for lifecycle), to the decision engine we’re building today.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>About this role\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>Who you are:\u003C/h2>\u003Cul>\u003Cli>\u003Cp>We’re looking for experienced engineers who have the ability to deal with ambiguity and learn new technologies and systems.  Below are some additional experiences we think help engineers succeed at Headway.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Experience we’re seeking\u003C/p>\u003C/li>\u003C/ul>\u003Cp>We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\u003C/p>\u003Cp>Headway participates in E-Verify. To learn more, click here.\u003C/p>\u003Cp>A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.\u003C/p>","1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.About engineering at Headway:Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide.  The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).Principles that guide us:Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they’re facing.Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iterationEverything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.Tools we use:Languages: Python 3, TypeScriptLibraries & Frameworks: FastAPI, SQLAlchemy, React, Remix, Next.jsDatastores: Postgres, RedisInfrastructure: AWS (Fargate, ECS, S3, and more), Spark and KafkaMonitoring: Datadog, PagerDuty, SentryVersion Control: Github, PagerDutyVulnerability Management: Snyk, SemgrepCloud Security: LaceworkDelivery: Knock (transactional + product notifications), Iterable (lifecycle marketing + campaigns), Twilio, MailgunAbout the Journey Team at HeadwayThe Journey team powers how Headway reaches every patient and provider at the right moment, on the right channel - email, SMS and other communication channels. We’re building the next chapter: an agentic communications engine that learns which message, which channel, and which timing works best for each person — and gets smarter with every send. We own the full stack: from the delivery layer (Knock for transactional, Iterable for lifecycle), to the decision engine we’re building today.About this roleWho you are:We’re looking for experienced engineers who have the ability to deal with ambiguity and learn new technologies and systems.  Below are some additional experiences we think help engineers succeed at Headway.Experience we’re seekingWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.Headway participates in E-Verify. To learn more, click here.A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.","2026-08-10T19:00:11.369+00:00",{"jsonldValid":24,"jsonld":27},{"id":65,"slug":66,"title":67,"companyname":68,"companylogo":69,"companyIndustry":70,"city":71,"country":72,"remote":14,"employmentType":73,"department":42,"content_html":74,"content_text":75,"years":20,"createdAt":21,"updatedAtISO":46,"postedAtISO":76,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":77},"5e85418427c3e72d914f224629654ca62414c1dccc221774e1db58cf0844bb51","retention-marketing-manager-gtm-and-feature-adoption-at-strava-85d2fe4eb8","Retention Marketing Manager, GTM & Feature Adoption","Strava","https://logo.clearbit.com/strava.com","Software Development","Strava SF","Strava Sf",[59],"\u003Ch2>\u003Cstrong>About Strava\u003C/strong>\u003C/h2>\u003Cp>Strava is the app for active people. With over 200 million athletes in more than 185 countries, it’s more than tracking workouts—it’s where people make progress together, from new habits to new personal bests. No matter your sport or how you track it, Strava’s got you covered. Find your crew, crush your goals, and make every effort count. Start your journey with Strava today.\u003C/p>\u003Cp>Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward.\u003C/p>\u003Cp>\u003Cstrong>About This Role\u003C/strong>\u003C/p>\u003Cp>Strava's Retention team is responsible for reinforcing ongoing subscription value, from renewal to feature adoption, through lifecycle marketing and experimentation. As Product's GTM velocity has grown, so has the need for a dedicated bridge between Product Marketing (PMM) and Lifecycle Marketing, so that new launches can be supported by one-off activations, as well as integrated into lifecycle programs. \u003C/p>\u003Cp>This role owns that bridge. You'll represent Retention across GTM alignment forums with PMM, MarTech, and Data, translating GTM briefs into scoped plans, targetable audiences, and experiment designs, and project managing each launch from creative handover through post-campaign analysis.  You'll partner closely with individual lifecycle marketers to route GTM opportunities into existing lifecycle programs where it makes sense, and to build new, repeatable ones where it doesn't. You're the first dedicated hire in this new pod, so you'll be hands-on from day one: running launches end to end, building them yourself in our martech stack, and shaping the first working version of the playbook as you go. \u003C/p>\u003Cp>\u003Cem>\u003Cstrong>We follow a flexible hybrid model that translates to more than half of your time on-site in our San Francisco or New York City office, three days per week. \u003C/strong>\u003C/em>\u003C/p>\u003Cp>\u003Cstrong>What You'll Do:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Represent Retention in ongoing GTM alignment forums across PMM, MarTech, and Data, owning brief intake and early-stage scoping so success metrics are defined before a GTM kicks off.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive the GTM channel strategy and experimentation plan end to end: align stakeholders, confirm launch dates and experimentation design, review first-round creative, and manage the project from creative handover through post-campaign analysis.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Translate GTM briefs into targetable audience lists, partnering with MarTech to identify what's available and close data gaps, so PMM can size launches accurately.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Design and run incremental A/B tests on GTM campaigns, defining success metrics and mapping results against PMM's and Retention's learning agendas.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Meet regularly with lifecycle marketers to understand their quarterly goals and surface GTM opportunities in that context, handing off strategic ownership on higher-tier programs to the marketer who owns that history, and owning execution directly on lower-tier tests.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Bridge Product Engineering, PMM, and MarTech tooling (Iterable, Braze, Kevel) to enable the right data into comms systems, and build, QA, and launch GTM campaigns in our martech stack.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Apply PMM's tiering structure to run launches consistently, log results against a shared benchmark set so comparing campaigns stops being one-off reporting, and informs how the next launch gets scoped.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Support seasonal and brand-led campaigns (e.g., major marathon upsells, gifting and family plan moments, back-to-school promotions) with owned-channel strategy and execution. \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>What You'll Bring to the Team:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>4-6 years of hands-on experience across growth, lifecycle, or product marketing, with fluency in both worlds: you can shape briefs collaboratively with PMM and connect GTMs into existing lifecycle programs\u003C/p>\u003C/li>\u003Cli>\u003Cp>A track record of designing and running experiments: defining success metrics, structuring fair tests, and translating results into clear recommendations. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Excellent project management skills: you can manage multiple concurrent launches end to end and keep cross-functional partners aligned on timelines and dependencies.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience partnering with data or engineering teams to translate marketing briefs into targetable audiences and flag data gaps early.\u003C/p>\u003C/li>\u003Cli>\u003Cp>A builder's mindset: you're motivated by setting something up from scratch and improving it launch over launch.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands-on experience building and QAing campaigns in marketing automation or ad-serving platforms (such as Iterable, Braze, or Kevel).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with subscription or freemium business models is a plus. \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong> \u003C/strong>\u003C/p>\u003Cp>\u003Cstrong>How This Role Grows\u003C/strong>\u003C/p>\u003Cp>The role is deliberately hands-on to start: you'll be running launches, building them yourself, and finding out what works. As the pod matures, so does the scope — from running each launch yourself to owning the system others run them through. That means codifying how GTMs get executed and measured, turning one-off activations into a repeatable playbook, and holding senior relationships across Product and PMM directly. It's a path we've mapped rather than implied, and part of why we're hiring this role now rather than later. \u003C/p>\u003Cp>For more information on benefits, please click here.  \u003C/p>\u003Ch1>\u003Cstrong>Why Join Us?\u003C/strong>\u003C/h1>\u003Cp>Movement brings us together. At Strava, we’re building the world’s largest community of active people, helping them stay motivated and achieve their goals.\u003C/p>\u003Cp>Our global team is passionate about making movement fun, meaningful, and accessible to everyone. Whether you’re shaping the technology, growing our community, or driving innovation, your work at Strava makes an impact.\u003C/p>\u003Cp>When you join Strava, you’re not just joining a company—you’re joining a movement. If you’re ready to bring your energy, ideas, and drive, let’s build something incredible together.\u003C/p>\u003Cp>Strava builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together.\u003C/p>\u003Cp>Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.\u003C/p>\u003Cp>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\u003C/p>\u003Cp>California Consumer Protection Act Applicant Notice\u003C/p>","About StravaStrava is the app for active people. With over 200 million athletes in more than 185 countries, it’s more than tracking workouts—it’s where people make progress together, from new habits to new personal bests. No matter your sport or how you track it, Strava’s got you covered. Find your crew, crush your goals, and make every effort count. Start your journey with Strava today.Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward.About This RoleStrava's Retention team is responsible for reinforcing ongoing subscription value, from renewal to feature adoption, through lifecycle marketing and experimentation. As Product's GTM velocity has grown, so has the need for a dedicated bridge between Product Marketing (PMM) and Lifecycle Marketing, so that new launches can be supported by one-off activations, as well as integrated into lifecycle programs. This role owns that bridge. You'll represent Retention across GTM alignment forums with PMM, MarTech, and Data, translating GTM briefs into scoped plans, targetable audiences, and experiment designs, and project managing each launch from creative handover through post-campaign analysis.  You'll partner closely with individual lifecycle marketers to route GTM opportunities into existing lifecycle programs where it makes sense, and to build new, repeatable ones where it doesn't. You're the first dedicated hire in this new pod, so you'll be hands-on from day one: running launches end to end, building them yourself in our martech stack, and shaping the first working version of the playbook as you go. We follow a flexible hybrid model that translates to more than half of your time on-site in our San Francisco or New York City office, three days per week. What You'll Do:Represent Retention in ongoing GTM alignment forums across PMM, MarTech, and Data, owning brief intake and early-stage scoping so success metrics are defined before a GTM kicks off.Drive the GTM channel strategy and experimentation plan end to end: align stakeholders, confirm launch dates and experimentation design, review first-round creative, and manage the project from creative handover through post-campaign analysis.Translate GTM briefs into targetable audience lists, partnering with MarTech to identify what's available and close data gaps, so PMM can size launches accurately.Design and run incremental A/B tests on GTM campaigns, defining success metrics and mapping results against PMM's and Retention's learning agendas.Meet regularly with lifecycle marketers to understand their quarterly goals and surface GTM opportunities in that context, handing off strategic ownership on higher-tier programs to the marketer who owns that history, and owning execution directly on lower-tier tests.Bridge Product Engineering, PMM, and MarTech tooling (Iterable, Braze, Kevel) to enable the right data into comms systems, and build, QA, and launch GTM campaigns in our martech stack.Apply PMM's tiering structure to run launches consistently, log results against a shared benchmark set so comparing campaigns stops being one-off reporting, and informs how the next launch gets scoped.Support seasonal and brand-led campaigns (e.g., major marathon upsells, gifting and family plan moments, back-to-school promotions) with owned-channel strategy and execution. What You'll Bring to the Team:4-6 years of hands-on experience across growth, lifecycle, or product marketing, with fluency in both worlds: you can shape briefs collaboratively with PMM and connect GTMs into existing lifecycle programsA track record of designing and running experiments: defining success metrics, structuring fair tests, and translating results into clear recommendations. Excellent project management skills: you can manage multiple concurrent launches end to end and keep cross-functional partners aligned on timelines and dependencies.Experience partnering with data or engineering teams to translate marketing briefs into targetable audiences and flag data gaps early.A builder's mindset: you're motivated by setting something up from scratch and improving it launch over launch.Hands-on experience building and QAing campaigns in marketing automation or ad-serving platforms (such as Iterable, Braze, or Kevel).Familiarity with subscription or freemium business models is a plus.  How This Role GrowsThe role is deliberately hands-on to start: you'll be running launches, building them yourself, and finding out what works. As the pod matures, so does the scope — from running each launch yourself to owning the system others run them through. That means codifying how GTMs get executed and measured, turning one-off activations into a repeatable playbook, and holding senior relationships across Product and PMM directly. It's a path we've mapped rather than implied, and part of why we're hiring this role now rather than later. For more information on benefits, please click here.  Why Join Us?Movement brings us together. At Strava, we’re building the world’s largest community of active people, helping them stay motivated and achieve their goals.Our global team is passionate about making movement fun, meaningful, and accessible to everyone. Whether you’re shaping the technology, growing our community, or driving innovation, your work at Strava makes an impact.When you join Strava, you’re not just joining a company—you’re joining a movement. If you’re ready to bring your energy, ideas, and drive, let’s build something incredible together.Strava builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together.Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.California Consumer Protection Act Applicant Notice","2026-08-19T23:54:50.233+00:00",{"jsonldValid":24,"jsonld":27},{"id":79,"slug":80,"title":81,"companyname":82,"companylogo":83,"companyTagline":84,"companyIndustry":56,"city":57,"country":27,"remote":14,"employmentType":85,"department":17,"content_html":86,"content_text":87,"years":20,"createdAt":21,"updatedAtISO":88,"postedAtISO":89,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":90},"9dddf2fa7b5621a9d81c8b939a056de1ee2509d99e0a434997d8f13dd91d3286","senior-analytics-engineer-marketing-at-talkiatry-5234575e54","Senior Analytics Engineer, Marketing","Talkiatry","https://logo.clearbit.com/talkiatry.com","Accessible, affordable mental health care.",[59],"\u003Cp>We are looking for a Senior Analytics Engineer to join our Data Team with a dedicated focus on Marketing. In this role, you'll play a critical part in helping our Marketing team make data-driven decisions by creating data-driven solutions, using strategic context to develop success metrics, and providing valuable insights through clear, impactful data products and visualizations.\u003C/p>\u003Cp>As a senior member of the BI function, you will lead development efforts, drive best practices, and serve as a trusted advisor to cross-functional stakeholders, particularly with Marketing.\u003C/p>\u003Ch2>\u003Cstrong>About Talkiatry\u003C/strong>\u003C/h2>\u003Cp>Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.\u003C/p>\u003Cp>Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and more than two million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America.\u003C/p>\u003Cp>Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose.\u003C/p>\u003Cp>\u003Cstrong>You will:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Build and maintain clean, scalable data models and pipelines to support marketing analytics and reporting using tools like Snowflake, dbt, and Databricks\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborate closely with Marketing stakeholders to understand business goals and translate them into data requirements and insightful data products\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop and maintain user-friendly BI solutions to monitor marketing performance, campaign effectiveness, and key KPIs\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build data models that match our robust data governance, data quality, and documentation\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lead the development of self-service analytics tools that empower Marketing team members to independently explore data\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive the implementation of best practices in data modeling, performance optimization, and reporting workflows\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>You have:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>5+ years of experience in Business Intelligence, Data Analytics, or a related role\u003C/p>\u003C/li>\u003Cli>\u003Cp>Advanced SQL skills and a strong understanding of data modeling concepts\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience with modern data stack tools including Snowflake, dbt, and Databricks\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proficiency in at least one BI tool such as Omni, Tableau, or Looker\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong understanding of data visualization principles and dashboard design\u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with marketing platforms and tools such as Iterable is preferred\u003C/p>\u003C/li>\u003Cli>\u003Cp>Basic experience or exposure to A/B testing and experimental analysis\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience working cross-functionally with non-technical stakeholders\u003C/p>\u003C/li>\u003Cli>\u003Cp>Excellent communication skills and the ability to present insights clearly to all levels of the organization\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Why Talkiatry:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborative environment: be part of building something from the ground up at a fast-paced startup\u003C/p>\u003C/li>\u003Cli>\u003Cp>Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!\u003C/p>\u003C/li>\u003Cli>\u003Cp>Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands\u003C/p>\u003C/li>\u003Cli>\u003Cp>It all comes back to care: we’re a mental health company, and we put our team’s well-being first\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cem>Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: \u003C/em>EVerify Participation\u003Cem> & \u003C/em>IER Right to Work\u003Cem>.\u003C/em>\u003C/p>\u003Cp>\u003Cem>At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.\u003C/em>\u003C/p>\u003Cp>\u003Cem>We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.\u003C/em>\u003C/p>","We are looking for a Senior Analytics Engineer to join our Data Team with a dedicated focus on Marketing. In this role, you'll play a critical part in helping our Marketing team make data-driven decisions by creating data-driven solutions, using strategic context to develop success metrics, and providing valuable insights through clear, impactful data products and visualizations.As a senior member of the BI function, you will lead development efforts, drive best practices, and serve as a trusted advisor to cross-functional stakeholders, particularly with Marketing.About TalkiatryTalkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and more than two million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America.Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose.You will:Build and maintain clean, scalable data models and pipelines to support marketing analytics and reporting using tools like Snowflake, dbt, and DatabricksCollaborate closely with Marketing stakeholders to understand business goals and translate them into data requirements and insightful data productsDevelop and maintain user-friendly BI solutions to monitor marketing performance, campaign effectiveness, and key KPIsBuild data models that match our robust data governance, data quality, and documentationLead the development of self-service analytics tools that empower Marketing team members to independently explore dataDrive the implementation of best practices in data modeling, performance optimization, and reporting workflowsYou have:5+ years of experience in Business Intelligence, Data Analytics, or a related roleAdvanced SQL skills and a strong understanding of data modeling conceptsExperience with modern data stack tools including Snowflake, dbt, and DatabricksProficiency in at least one BI tool such as Omni, Tableau, or LookerStrong understanding of data visualization principles and dashboard designFamiliarity with marketing platforms and tools such as Iterable is preferredBasic experience or exposure to A/B testing and experimental analysisExperience working cross-functionally with non-technical stakeholdersExcellent communication skills and the ability to present insights clearly to all levels of the organizationWhy Talkiatry:Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health careCollaborative environment: be part of building something from the ground up at a fast-paced startupExcellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expandsIt all comes back to care: we’re a mental health company, and we put our team’s well-being firstTalkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.","2026-09-08 08:37:37","2026-05-29T15:04:37.946+00:00",{"jsonldValid":24,"jsonld":27},{"id":92,"slug":93,"title":94,"companyname":82,"companylogo":83,"companyTagline":84,"companyIndustry":56,"city":57,"country":27,"remote":14,"employmentType":95,"department":96,"content_html":97,"content_text":98,"years":20,"createdAt":21,"updatedAtISO":99,"postedAtISO":100,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":101},"af0e2bd5a6736a7f8d3fb59ee87e01f0e5dd764223c627f049031aeb251b635a","senior-manager-marketing-operations-at-talkiatry-e4186e00ee","Senior Manager, Marketing Operations",[41],"Operations","\u003Cp>We are seeking a forward-thinking \u003Cstrong>Senior Manager, Marketing Operations\u003C/strong> to lead the strategic evolution of Talkiatry's communication platform and data infrastructure, and to manage Dev & Deployment operations responsible for building and shipping. You will play a pivotal role in building intelligent, scalable systems that ensure patients receive personalized, timely, and impactful communications across every step of their healthcare journey.\u003C/p>\u003Cp>You will operate with a high degree of autonomy, owning the marketing operations ecosystem end-to-end, from automation workflows and data architecture to advanced experimentation and reporting, while directly managing the people, process, and tech used to deploy that work. Within Lifecycle Marketing, you'll partner closely with Marketing Technology, Growth, Product, Data, and Engineering to power campaigns, journeys, and automations that are precise, personalized, and results-driven, all in direct alignment with Lifecycle Marketing's and the broader company's OKRs and KPIs.\u003C/p>\u003Ch2>\u003Cstrong>About Talkiatry: \u003C/strong>\u003C/h2>\u003Cp>Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.\u003C/p>\u003Cp>Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and more than two million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America.\u003C/p>\u003Cp>Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose.\u003C/p>\u003Ch2>\u003Cstrong>You will:\u003C/strong>\u003C/h2>\u003Ch2>\u003Cem>Team Leadership & Management\u003C/em>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>Build and Develop the Dev & Deployment team, setting priorities, reviewing build quality, and growing technical capabilities across direct reports and contractors.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Own resourcing and workload planning across template/campaign builds, journey development, and infrastructure work, aligned to Lifecycle Marketing's OKRs.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cem>Capabilities & Infrastructure\u003C/em>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Build scalable, reusable infrastructure with Marketing Technology, Product, Data, and Engineering to reduce ad hoc builds and integrate AI across the patient lifecycle.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Document processes, maintain performance dashboards, and ensure workflows and data integrations meet HIPAA and other regulatory requirements.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cem>Campaign Operations & Platform Ownership\u003C/em>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Own campaign operations end-to-end, covering deliverability, resourcing, timelines, QA, and stakeholder communication across email, SMS, and push.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Serve as the internal platform expert on Iterable and supporting tools (Mailgun, Twilio), troubleshooting operational issues for internal teams.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cem>Experimentation & AI\u003C/em>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Design and run experimentation frameworks, including AI-powered A/B and multivariate testing, to improve engagement, retention, and conversion.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Evaluate emergent AI tools and bring new channels and contextual personalization into the patient journey, grounded in behavioral data.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>You have:\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>Bachelor's degree in Marketing, Business, Computer Science, Analytics, or equivalent relevant experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp>7 to 10 years owning a marketing automation platform as a technical operator, not just a campaign builder, managing the platform's technical backbone (data feeds, API integrations, event schemas, content/template infrastructure) and any technical staff or contractors.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Iterable proficiency strongly preferred, including hands-on experience with workflows, catalogs, webhooks, API-based sends, and real-time event-driven triggers; experience with comparable customer engagement platforms (Braze, HubSpot, Customer.io, Marketo) considered.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong SQL skills and hands-on experience with data warehouses (Snowflake or similar), CDPs, CRM systems, and real-time event tracking/streaming pipelines (e.g., Segment), able to write and troubleshoot queries independently, not just read dashboards.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Solutions architecture experience: designing how marketing systems connect to product, data engineering, and clinical/operational systems: trigger logic, suppression rules, schema design, event instrumentation, and real-time decisioning in direct partnership with Data Engineering and Product.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Comfort operating in a regulated, healthcare environment, with HIPAA familiarity strongly preferred, including how compliance shapes data handling, integrations, and communication workflows.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Working knowledge of applying AI/ML models in lifecycle marketing (send-time optimization, content personalization, predictive segmentation), with enough technical depth to evaluate vendor claims and integration requirements rather than just use the outputs.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003C/h2>\u003Ch2>\u003Cstrong>Why Talkiatry:\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborative environment: be part of building something from the ground up at a fast-paced startup\u003C/p>\u003C/li>\u003Cli>\u003Cp>Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!\u003C/p>\u003C/li>\u003Cli>\u003Cp>Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands\u003C/p>\u003C/li>\u003Cli>\u003Cp>It all comes back to care: we’re a mental health company, and we put our team’s well-being first\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cem>Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: \u003C/em>EVerify Participation\u003Cem> & \u003C/em>IER Right to Work\u003Cem>.\u003C/em>\u003C/p>\u003Cp>\u003Cem>At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.\u003C/em>\u003C/p>\u003Cp>\u003Cem>We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.\u003C/em>\u003C/p>","We are seeking a forward-thinking Senior Manager, Marketing Operations to lead the strategic evolution of Talkiatry's communication platform and data infrastructure, and to manage Dev & Deployment operations responsible for building and shipping. You will play a pivotal role in building intelligent, scalable systems that ensure patients receive personalized, timely, and impactful communications across every step of their healthcare journey.You will operate with a high degree of autonomy, owning the marketing operations ecosystem end-to-end, from automation workflows and data architecture to advanced experimentation and reporting, while directly managing the people, process, and tech used to deploy that work. Within Lifecycle Marketing, you'll partner closely with Marketing Technology, Growth, Product, Data, and Engineering to power campaigns, journeys, and automations that are precise, personalized, and results-driven, all in direct alignment with Lifecycle Marketing's and the broader company's OKRs and KPIs.About Talkiatry: Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and more than two million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America.Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose.You will:Team Leadership & ManagementBuild and Develop the Dev & Deployment team, setting priorities, reviewing build quality, and growing technical capabilities across direct reports and contractors.Own resourcing and workload planning across template/campaign builds, journey development, and infrastructure work, aligned to Lifecycle Marketing's OKRs.Capabilities & InfrastructureBuild scalable, reusable infrastructure with Marketing Technology, Product, Data, and Engineering to reduce ad hoc builds and integrate AI across the patient lifecycle.Document processes, maintain performance dashboards, and ensure workflows and data integrations meet HIPAA and other regulatory requirements.Campaign Operations & Platform OwnershipOwn campaign operations end-to-end, covering deliverability, resourcing, timelines, QA, and stakeholder communication across email, SMS, and push.Serve as the internal platform expert on Iterable and supporting tools (Mailgun, Twilio), troubleshooting operational issues for internal teams.Experimentation & AIDesign and run experimentation frameworks, including AI-powered A/B and multivariate testing, to improve engagement, retention, and conversion.Evaluate emergent AI tools and bring new channels and contextual personalization into the patient journey, grounded in behavioral data.You have:Bachelor's degree in Marketing, Business, Computer Science, Analytics, or equivalent relevant experience.7 to 10 years owning a marketing automation platform as a technical operator, not just a campaign builder, managing the platform's technical backbone (data feeds, API integrations, event schemas, content/template infrastructure) and any technical staff or contractors.Iterable proficiency strongly preferred, including hands-on experience with workflows, catalogs, webhooks, API-based sends, and real-time event-driven triggers; experience with comparable customer engagement platforms (Braze, HubSpot, Customer.io, Marketo) considered.Strong SQL skills and hands-on experience with data warehouses (Snowflake or similar), CDPs, CRM systems, and real-time event tracking/streaming pipelines (e.g., Segment), able to write and troubleshoot queries independently, not just read dashboards.Solutions architecture experience: designing how marketing systems connect to product, data engineering, and clinical/operational systems: trigger logic, suppression rules, schema design, event instrumentation, and real-time decisioning in direct partnership with Data Engineering and Product.Comfort operating in a regulated, healthcare environment, with HIPAA familiarity strongly preferred, including how compliance shapes data handling, integrations, and communication workflows.Working knowledge of applying AI/ML models in lifecycle marketing (send-time optimization, content personalization, predictive segmentation), with enough technical depth to evaluate vendor claims and integration requirements rather than just use the outputs.Why Talkiatry:Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health careCollaborative environment: be part of building something from the ground up at a fast-paced startupExcellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expandsIt all comes back to care: we’re a mental health company, and we put our team’s well-being firstTalkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.","2026-09-08 08:37:43","2026-08-28T16:01:04.392+00:00",{"jsonldValid":24,"jsonld":27},{"id":103,"slug":104,"title":105,"companyname":106,"companylogo":107,"companyTagline":108,"companyIndustry":70,"city":109,"country":109,"remote":14,"employmentType":110,"department":111,"content_html":112,"content_text":113,"years":20,"createdAt":21,"updatedAtISO":88,"postedAtISO":114,"hasSalary":24,"salaryMin":115,"salaryMax":116,"currency":117,"schema":118},"1adfaae12c9538ffc24231d9c8d11e2ce318ae050ef58d4f4d1c140a938f1a01","sr-lead-ai-and-automation-customer-success-at-jane-app-333beeceb4","Sr Lead, AI & Automation - Customer      Success","Jane App","https://logo.clearbit.com/jane.app","All-in-one practice management platform designed to be helpful to you, no matter how or where you practice.","Canada",[59],"Data","\u003Ch3>\u003Cstrong>About the Role\u003C/strong>\u003C/h3>\u003Cp>Hi, I'm Kirsten Stuart, Director of Customer Success Operations, and I've been at Jane for 8 years.\u003C/p>\u003Cp>Our Customer Success Operations team is the engine behind one of the most celebrated support experiences in healthcare tech. We sit at the intersection of technology, people, and purpose, building the systems, tools, and intelligence that allow our Support team to show up for healthcare practitioners in a way that feels genuinely human and consistently delightful. From knowledge ecosystems to real-time operations, we're shaping what world-class support looks like as Jane grows.\u003C/p>\u003Cp>On a more personal note, when I'm not thinking about support strategy, you can usually find me working out or walking my dog. Movement helps me reset, stay curious, and show up with energy, something I try to bring to my work every day.\u003C/p>\u003Cp>This role is a hybrid builder-and-leader position. You'll be hands-on, designing and shipping agents that remove friction from our team's workflows, while also leading a small team and partnering closely with stakeholders across the Customer Team and AI Transformation Team to make sure the tooling actually lands. The goal is simple but meaningful: free our teams from manual, high-friction work so they can spend their time on the relationships and high-value work that matter most.\u003C/p>\u003Ch3>\u003Cstrong>What Impact We’re Looking for You to Make\u003C/strong>\u003C/h3>\u003Cp>🤖 AI & Agent Building\u003C/p>\u003Cul>\u003Cli>\u003Cp>Design, build, and ship agents that solve specific friction points in the Customer Team workflows, architecting how they work rather than just configuring off-the-shelf tools.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Continuously identify where friction lives across the support organization (repetitive tasks, slow lookups, manual handoffs) and turn that into an agent roadmap.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Own performance and quality of AI tooling in production: accuracy, tone, resolution rates, and where a human needs to step back in.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Stay close to what's emerging in LLMs, agent frameworks, and semantic search.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>🔗 Cross-Functional Partnership\u003C/p>\u003Cul>\u003Cli>\u003Cp>Work with the AI Transformation team to align on architecture, capability, and what's feasible now versus later.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with Support stakeholders and the team themselves to understand where the real friction is.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Bring in subject matter experts across Support Ops to validate agent behaviour in their domain before it ships.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Represent Support's needs in company-wide AI conversations, and bring company AI direction back to Support.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>📚 Knowledge Foundation\u003C/p>\u003Cul>\u003Cli>\u003Cp>Own the knowledge base and internal documentation, keeping it accurate and well-governed as the substrate agents and Drivers both rely on.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build content and taxonomy practices that make information usable by both humans and AI, not just searchable.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Use support data and agent performance to find and close knowledge gaps.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>🎯 Customer & Prospect Self-Service Experience\u003C/p>\u003Cul>\u003Cli>\u003Cp>Own how customers and prospective customers find answers to their questions, end to end, across guides and the AI answer tool.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Set and hold the exceptional quality bar for those answers: accuracy, tone, and whether the response actually resolves the question. Ensuring results are as good as our world class team.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Analyze what customers and prospects are asking (queries, search terms, unresolved questions) to surface patterns worth acting on.\u003C/p>\u003C/li>\u003Cli>\u003Cp>When the answer is missing or wrong, that's a knowledge or content gap to close. When the real fix is in the product itself, that's feedback to route to Product.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner with Product and Product Marketing so recurring \"not yet customer\" questions inform what we build and how we message it, not just what we document.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>⭐ Team Leadership\u003C/p>\u003Cul>\u003Cli>\u003Cp>Lead a small team of knowledge and AI enablement experts: set priorities, run 1:1s, and grow their skills, including agent-building capability.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build a team that can move between deep AI/technical work and the people side of Support without losing either.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>📈 Impact & Measurement\u003C/p>\u003Cul>\u003Cli>\u003Cp>Track quality metrics for AI-assisted and self-service answers, including accuracy and CSAT, to make sure automation holds the same bar as our team.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Track efficiency metrics, including deflection rate, average handle time, and Driver time saved, to show where friction has actually been removed.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Track downstream business impact, including retention and conversion, to connect AI/automation work to outcomes beyond Support.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Present findings and roadmap to leadership regularly; make the case for where to invest next.\u003C/p>\u003C/li>\u003C/ul>\u003Ch3>\u003Cstrong>What Experience We Need\u003C/strong>\u003C/h3>\u003Cul>\u003Cli>\u003Cp>5+ years in AI/automation implementation, support enablement, or knowledge/content strategy, ideally with hands-on agent or LLM tooling experience rather than just oversight of it.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Comfortable being the builder: you can actually construct an agent or automation workflow, not just spec one for someone else.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience mentoring or leading others, formally or informally.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong systems thinker: you see friction and think in workflows, not just documents.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Genuinely cross-functional: you're as comfortable in a room with AI engineers as you are with frontline Drivers.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience owning a self-service or customer content program, ideally where you were accountable for both the quality of the answers and what customer questions revealed about product gaps.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with tools we use (Hubspot, Help Scout, Talkdesk, Claude, Gumloop etc.) and a real appetite for AI/automation tooling.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you.\u003C/p>\u003Ch3>\u003Cstrong>More About Jane\u003C/strong>\u003C/h3>\u003Cp>Jane is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers.\u003Cbr>\u003Cbr>We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.\u003Cbr>\u003Cbr>Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go. More than 70,000 businesses run on Jane which has 250,000+ practitioners interacting with our product on a daily basis and growth is continuing to accelerate.\u003Cbr>\u003Cbr>Our goal isn't just delivery - it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.\u003C/p>\u003Ch3>\u003Cstrong>Compensation & Benefits\u003C/strong>\u003C/h3>\u003Cp>At Jane, we’re committed to paying fairly, clearly. This role has an annual salary of \u003Cstrong>$115,000\u003C/strong> to \u003Cstrong>$160,000\u003C/strong>. While that is a large range, it is intentional. It reflects the full journey someone might take in the role.\u003C/p>\u003Cp>A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep Jane-specific knowledge.\u003C/p>\u003Cp>You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.\u003C/p>\u003Cp>Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.\u003C/p>\u003Cp>We also offer a comprehensive benefits package. You can learn more about it here!\u003C/p>\u003Cp>\u003Cbr>\u003Cem>\u003Cstrong>Jane takes job scams and candidate fraud seriously.\u003C/strong> Jane will only contact you from an @\u003C/em>jane.app\u003Cem> email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at \u003C/em>hiring@jane.app \u003Cem>before sharing any personal information.\u003C/em>\u003Cbr>\u003C/p>","About the RoleHi, I'm Kirsten Stuart, Director of Customer Success Operations, and I've been at Jane for 8 years.Our Customer Success Operations team is the engine behind one of the most celebrated support experiences in healthcare tech. We sit at the intersection of technology, people, and purpose, building the systems, tools, and intelligence that allow our Support team to show up for healthcare practitioners in a way that feels genuinely human and consistently delightful. From knowledge ecosystems to real-time operations, we're shaping what world-class support looks like as Jane grows.On a more personal note, when I'm not thinking about support strategy, you can usually find me working out or walking my dog. Movement helps me reset, stay curious, and show up with energy, something I try to bring to my work every day.This role is a hybrid builder-and-leader position. You'll be hands-on, designing and shipping agents that remove friction from our team's workflows, while also leading a small team and partnering closely with stakeholders across the Customer Team and AI Transformation Team to make sure the tooling actually lands. The goal is simple but meaningful: free our teams from manual, high-friction work so they can spend their time on the relationships and high-value work that matter most.What Impact We’re Looking for You to Make🤖 AI & Agent BuildingDesign, build, and ship agents that solve specific friction points in the Customer Team workflows, architecting how they work rather than just configuring off-the-shelf tools.Continuously identify where friction lives across the support organization (repetitive tasks, slow lookups, manual handoffs) and turn that into an agent roadmap.Own performance and quality of AI tooling in production: accuracy, tone, resolution rates, and where a human needs to step back in.Stay close to what's emerging in LLMs, agent frameworks, and semantic search.🔗 Cross-Functional PartnershipWork with the AI Transformation team to align on architecture, capability, and what's feasible now versus later.Partner with Support stakeholders and the team themselves to understand where the real friction is.Bring in subject matter experts across Support Ops to validate agent behaviour in their domain before it ships.Represent Support's needs in company-wide AI conversations, and bring company AI direction back to Support.📚 Knowledge FoundationOwn the knowledge base and internal documentation, keeping it accurate and well-governed as the substrate agents and Drivers both rely on.Build content and taxonomy practices that make information usable by both humans and AI, not just searchable.Use support data and agent performance to find and close knowledge gaps.🎯 Customer & Prospect Self-Service ExperienceOwn how customers and prospective customers find answers to their questions, end to end, across guides and the AI answer tool.Set and hold the exceptional quality bar for those answers: accuracy, tone, and whether the response actually resolves the question. Ensuring results are as good as our world class team.Analyze what customers and prospects are asking (queries, search terms, unresolved questions) to surface patterns worth acting on.When the answer is missing or wrong, that's a knowledge or content gap to close. When the real fix is in the product itself, that's feedback to route to Product.Partner with Product and Product Marketing so recurring \"not yet customer\" questions inform what we build and how we message it, not just what we document.⭐ Team LeadershipLead a small team of knowledge and AI enablement experts: set priorities, run 1:1s, and grow their skills, including agent-building capability.Build a team that can move between deep AI/technical work and the people side of Support without losing either.📈 Impact & MeasurementTrack quality metrics for AI-assisted and self-service answers, including accuracy and CSAT, to make sure automation holds the same bar as our team.Track efficiency metrics, including deflection rate, average handle time, and Driver time saved, to show where friction has actually been removed.Track downstream business impact, including retention and conversion, to connect AI/automation work to outcomes beyond Support.Present findings and roadmap to leadership regularly; make the case for where to invest next.What Experience We Need5+ years in AI/automation implementation, support enablement, or knowledge/content strategy, ideally with hands-on agent or LLM tooling experience rather than just oversight of it.Comfortable being the builder: you can actually construct an agent or automation workflow, not just spec one for someone else.Experience mentoring or leading others, formally or informally.Strong systems thinker: you see friction and think in workflows, not just documents.Genuinely cross-functional: you're as comfortable in a room with AI engineers as you are with frontline Drivers.Experience owning a self-service or customer content program, ideally where you were accountable for both the quality of the answers and what customer questions revealed about product gaps.Familiarity with tools we use (Hubspot, Help Scout, Talkdesk, Claude, Gumloop etc.) and a real appetite for AI/automation tooling.If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you.More About JaneJane is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers.We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go. More than 70,000 businesses run on Jane which has 250,000+ practitioners interacting with our product on a daily basis and growth is continuing to accelerate.Our goal isn't just delivery - it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.Compensation & BenefitsAt Jane, we’re committed to paying fairly, clearly. This role has an annual salary of $115,000 to $160,000. While that is a large range, it is intentional. It reflects the full journey someone might take in the role.A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep Jane-specific knowledge.You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.We also offer a comprehensive benefits package. You can learn more about it here!Jane takes job scams and candidate fraud seriously. Jane will only contact you from an @jane.app email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at hiring@jane.app before sharing any personal information.","2026-08-18T22:33:48.228+00:00",115000,160000,"CAD",{"jsonldValid":24,"jsonld":27},1789910269531]