[{"data":1,"prerenderedAt":105},["ShallowReactive",2],{"$f8jvicg6l-wfn6iztbAe2Z8MT9PAqKzieYYvejbnkJgs":3,"$ftxcFZyL4wPfaVubRaHPxH02bi0Ed_u2b53dInozx9Fc":27},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":25},"ad288e3695a5ff1f9acfc4527fcf1ae9a0274f17a96ebd8d5f57836168080a72","senior-solutions-consultant-and-architect-anz-at-iterable-69ad2478b3","Senior Solutions Consultant & Architect - ANZ","Iterable","https://logo.clearbit.com/iterable.com","Iterable is the top-rated AI-Powered Customer Communication Platform","Software Development","Hybrid - Sydney","- Sydney",false,[16],"Contract","Sales","\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>SENIOR SOLUTIONS ARCHITECT - APAC\u003C/strong>\u003C/p>\n\u003Cp>Full-Cycle | Pre-Sales & Post-Sales | Sydney Based | In-Office 2-3 Days a Week\u003C/p>\n\u003Cp>\u003Cstrong>How you will make an impact:\u003C/strong>\u003C/p>\n\u003Cp>The Value Engineering team is made up of motivated, tech-savvy communicators – team players across Solutions Consulting, Solutions Architecture, Value Consulting, and Demo Engineering who make an impact across the whole organization.\u003C/p>\n\u003Cp>This is a full-cycle solutions role uniquely designed for the APAC market. Unlike our specialist pre-sales or post-sales positions in larger regions, this role spans the entire customer journey, working with prospects to win new business alongside our Account Executives and supporting existing customers as a trusted technical advisor through onboarding, adoption, and growth.\u003C/p>\n\u003Cp>Roughly half your time will be spent pre-sales: running discovery, building and delivering tailored platform demonstrations, and partnering with AEs to close enterprise deals. The other half will be spent in post-sales: providing technical guidance and strategic support to a named book of customers as well as on a project basis across the broader APAC base.\u003C/p>\n\u003Cp>APAC has delivered the highest growth and is our top performing region for the last 2 years. You'll join an existing APAC solutions team and work alongside a Principal Solutions Consultant already embedded in the market, with strong support from global Sales, CS, and Product functions. You'll carry real ownership of your deals and customer relationships – this isn't a supporting role – but you won't be going it alone.\u003C/p>\n\u003Cp>\u003Cstrong>How you will make a difference:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cem>Pre-Sales: New Business\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Partner with Account Executives throughout the sales cycle to assess prospect challenges, think critically to devise solutions, and strategize how to present that information\u003C/li>\n\u003Cli>Generate excitement around the Iterable platform by delivering compelling demonstrations and technical presentations tailored to diverse audiences\u003C/li>\n\u003Cli>Investigate prospects' technical landscape to provide seamless integration recommendations\u003C/li>\n\u003Cli>Support prospects from initial scoping through to successful handoff to our post-sales teams\u003C/li>\n\u003Cli>Play a major role in helping to close SaaS deals in the APAC market\u003C/li>\n\u003Cli>Have the opportunity to get onsite with prospects when warranted\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>Post-Sales: Customer Expansions & Implementation of New Business\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Serve as a trusted technical advisor to a named book of customers, as well as supporting the broader APAC base on a project basis\u003C/li>\n\u003Cli>Become a subject matter expert across all aspects of Iterable – APIs, integrations, mobile SDKs, data flows and Iterable’s own AI models\u003C/li>\n\u003Cli>Present solutions and opportunities to utilise Iterable more effectively, translating customer use cases into account strategies\u003C/li>\n\u003Cli>Identify and articulate upsell and expansion opportunities by analysing customers' tech stacks and future initiatives\u003C/li>\n\u003Cli>Resolve complex technical challenges involving advanced marketing architectures\u003C/li>\n\u003Cli>Work closely with Customer Success Managers to advocate for customer needs and drive successful outcomes\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>Across Both Motions\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Liaise with internal teams to deliver new features and drive adoption of the Iterable platform\u003C/li>\n\u003Cli>Contribute product feedback and field insights to influence the Iterable roadmap\u003C/li>\n\u003Cli>Continually invest in your own career through opportunities that enable you to grow professional interests that coincide with the growth of our organisation\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>We are looking for people who:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>4+ years in a technical pre-sales and/or post-sales solutions role, preferably in SaaS and/or MarTech\u003C/li>\n\u003Cli>Demonstrated ability to operate across both pre-sales and post-sales motions, or strong depth in one with genuine appetite to grow into the other\u003C/li>\n\u003Cli>Technically curious and self-motivated – passionate about learning and applying new skills\u003C/li>\n\u003Cli>Deep knowledge in any of the following areas, particularly in the MarTech/AdTech ecosystem: APIs, JSON, HTML, CSS, JavaScript, Node.js, Python, SQL\u003C/li>\n\u003Cli>Experience with LLM platforms such as Claude Code or Cursor\u003C/li>\n\u003Cli>Familiarity with mobile-specific development (Swift, Java, Kotlin, React Native) is a plus\u003C/li>\n\u003Cli>Demonstrable strong verbal and written communication skills – equally confident presenting to a CMO and whiteboarding with a developer\u003C/li>\n\u003Cli>Team player willing to constantly iterate and drive results\u003C/li>\n\u003Cli>Based in Sydney, Australia, with willingness to travel across APAC for customer on-sites, conferences, and team events (~25%)\u003C/li>\n\u003Cli>Experience in marketing automation or email marketing, cloud-based platforms, or custom integration work is a bonus\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Competitive salary & meaningful equity\u003C/li>\n\u003Cli>General Allowance to be used to purchase private medical insurance, life insurance, and other supplementary benefit plans\u003C/li>\n\u003Cli>Superannuation\u003C/li>\n\u003Cli>28 days of Annual Leave\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!SENIOR SOLUTIONS ARCHITECT - APAC\nFull-Cycle | Pre-Sales & Post-Sales | Sydney Based | In-Office 2-3 Days a Week\nHow you will make an impact:\nThe Value Engineering team is made up of motivated, tech-savvy communicators – team players across Solutions Consulting, Solutions Architecture, Value Consulting, and Demo Engineering who make an impact across the whole organization.\nThis is a full-cycle solutions role uniquely designed for the APAC market. Unlike our specialist pre-sales or post-sales positions in larger regions, this role spans the entire customer journey, working with prospects to win new business alongside our Account Executives and supporting existing customers as a trusted technical advisor through onboarding, adoption, and growth.\nRoughly half your time will be spent pre-sales: running discovery, building and delivering tailored platform demonstrations, and partnering with AEs to close enterprise deals. The other half will be spent in post-sales: providing technical guidance and strategic support to a named book of customers as well as on a project basis across the broader APAC base.\nAPAC has delivered the highest growth and is our top performing region for the last 2 years. You'll join an existing APAC solutions team and work alongside a Principal Solutions Consultant already embedded in the market, with strong support from global Sales, CS, and Product functions. You'll carry real ownership of your deals and customer relationships – this isn't a supporting role – but you won't be going it alone.\nHow you will make a difference:\nPre-Sales: New Business\n\nPartner with Account Executives throughout the sales cycle to assess prospect challenges, think critically to devise solutions, and strategize how to present that information\nGenerate excitement around the Iterable platform by delivering compelling demonstrations and technical presentations tailored to diverse audiences\nInvestigate prospects' technical landscape to provide seamless integration recommendations\nSupport prospects from initial scoping through to successful handoff to our post-sales teams\nPlay a major role in helping to close SaaS deals in the APAC market\nHave the opportunity to get onsite with prospects when warranted\n\nPost-Sales: Customer Expansions & Implementation of New Business\n\nServe as a trusted technical advisor to a named book of customers, as well as supporting the broader APAC base on a project basis\nBecome a subject matter expert across all aspects of Iterable – APIs, integrations, mobile SDKs, data flows and Iterable’s own AI models\nPresent solutions and opportunities to utilise Iterable more effectively, translating customer use cases into account strategies\nIdentify and articulate upsell and expansion opportunities by analysing customers' tech stacks and future initiatives\nResolve complex technical challenges involving advanced marketing architectures\nWork closely with Customer Success Managers to advocate for customer needs and drive successful outcomes\n\nAcross Both Motions\n\nLiaise with internal teams to deliver new features and drive adoption of the Iterable platform\nContribute product feedback and field insights to influence the Iterable roadmap\nContinually invest in your own career through opportunities that enable you to grow professional interests that coincide with the growth of our organisation\n\n\nWe are looking for people who:\n\n4+ years in a technical pre-sales and/or post-sales solutions role, preferably in SaaS and/or MarTech\nDemonstrated ability to operate across both pre-sales and post-sales motions, or strong depth in one with genuine appetite to grow into the other\nTechnically curious and self-motivated – passionate about learning and applying new skills\nDeep knowledge in any of the following areas, particularly in the MarTech/AdTech ecosystem: APIs, JSON, HTML, CSS, JavaScript, Node.js, Python, SQL\nExperience with LLM platforms such as Claude Code or Cursor\nFamiliarity with mobile-specific development (Swift, Java, Kotlin, React Native) is a plus\nDemonstrable strong verbal and written communication skills – equally confident presenting to a CMO and whiteboarding with a developer\nTeam player willing to constantly iterate and drive results\nBased in Sydney, Australia, with willingness to travel across APAC for customer on-sites, conferences, and team events (~25%)\nExperience in marketing automation or email marketing, cloud-based platforms, or custom integration work is a bonus\n\nPerks & Benefits:\n\nCompetitive salary & meaningful equity\nGeneral Allowance to be used to purchase private medical insurance, life insurance, and other supplementary benefit plans\nSuperannuation\n28 days of Annual Leave\nBalance Days (additional paid holidays)\nComplete laptop workstation\nRecruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",0,1783783797000,"2026-07-11 17:30:29","2026-07-09T16:07:25.000Z","USD",{"jsonldValid":14,"jsonld":26},"",{"jobs":28},[29,44,59,70,79,92],{"id":30,"slug":31,"title":32,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":33,"country":34,"remote":35,"employmentType":36,"department":37,"content_html":38,"content_text":39,"years":20,"createdAt":40,"updatedAtISO":41,"postedAtISO":42,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":43},"db1c1b55ee5a27a57c6e41d27740d74bdb86035d73870433b802bdbe93988efb","lead-payroll-analyst-at-iterable-f9987b03bc","Lead Payroll Analyst","Atlanta","Georgia",true,[16],"Other","\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>How you will make a difference:\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>As the Lead Payroll Analyst, you'll have a tremendously impactful role of day to day execution of a critical function: Payroll and accounting for the Company. You will also take leadership  in refining payroll and financial reporting processes to support a high-growth company that is expanding internationally.  This is an incredible opportunity to join a highly motivated, fun team poised for success.\u003C/p>\n\u003Cp>One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.\u003C/p>\n\u003Cp>\u003Cstrong>You’ll get to:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Execute global payroll operational duties\u003C/li>\n\u003Cli>Work cross-functionally to design scalable and efficient process, with emphasis on automation and risk mitigation\u003C/li>\n\u003Cli>Responsible for the payroll systems and optimize configurations to maximize scalability and employee experience\u003C/li>\n\u003Cli>Process full cycle payroll operations for all domestic and international employees\u003C/li>\n\u003Cli>Contribute to the improvement of current operating procedures to reflect best-in-class practices\u003C/li>\n\u003Cli>Perform payroll reconciliations, month-end close and  related journal entries\u003C/li>\n\u003Cli>Ensure the proper documentation, recordkeeping, and accounting for all payroll transactions including audit support\u003C/li>\n\u003Cli>Addressing payroll function related queries\u003C/li>\n\u003Cli>Ensure regulatory compliance and timely filings\u003C/li>\n\u003Cli>Enforce compensation policies regarding approval guidelines and documentation\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We are looking for people who have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Payroll operational experience at a high-growth company\u003C/li>\n\u003Cli>Experience with ADP WorkforceNow and other widely adopted HRIS solutions (equity platforms a plus) including system implementation and design\u003C/li>\n\u003Cli>Meticulous attention to detail\u003C/li>\n\u003Cli>A keen focus on scale, end-to-end automation and evolving processes for scale and efficiency; AI familiarity\u003C/li>\n\u003Cli>Stakeholder and vendor management experience\u003C/li>\n\u003Cli>Intermediate Excel skills (formulas, pivot tables)\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Community Impact Days\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $92,000 - $150,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!How you will make a difference:As the Lead Payroll Analyst, you'll have a tremendously impactful role of day to day execution of a critical function: Payroll and accounting for the Company. You will also take leadership  in refining payroll and financial reporting processes to support a high-growth company that is expanding internationally.  This is an incredible opportunity to join a highly motivated, fun team poised for success.\nOne of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.\nYou’ll get to:\n\nExecute global payroll operational duties\nWork cross-functionally to design scalable and efficient process, with emphasis on automation and risk mitigation\nResponsible for the payroll systems and optimize configurations to maximize scalability and employee experience\nProcess full cycle payroll operations for all domestic and international employees\nContribute to the improvement of current operating procedures to reflect best-in-class practices\nPerform payroll reconciliations, month-end close and  related journal entries\nEnsure the proper documentation, recordkeeping, and accounting for all payroll transactions including audit support\nAddressing payroll function related queries\nEnsure regulatory compliance and timely filings\nEnforce compensation policies regarding approval guidelines and documentation\n\nWe are looking for people who have:\n\nPayroll operational experience at a high-growth company\nExperience with ADP WorkforceNow and other widely adopted HRIS solutions (equity platforms a plus) including system implementation and design\nMeticulous attention to detail\nA keen focus on scale, end-to-end automation and evolving processes for scale and efficiency; AI familiarity\nStakeholder and vendor management experience\nIntermediate Excel skills (formulas, pivot tables)\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nCommunity Impact Days\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\n\nThe US base salary range for this position at the start of employment is $92,000 - $150,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1783352071000,"2026-07-06 17:34:52","2026-07-02T23:15:20.000Z",{"jsonldValid":14,"jsonld":26},{"id":45,"slug":46,"title":47,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":48,"country":49,"remote":14,"employmentType":50,"department":51,"content_html":52,"content_text":53,"years":20,"createdAt":54,"updatedAtISO":55,"postedAtISO":56,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":57,"schema":58},"6abbf774da9fe031ba2d36750e91e82e23d0fa29c5ffe91586c8e59251664b5d","associate-seo-and-aeo-manager-at-iterable-fe398715ba","Associate SEO & AEO Manager","Hybrid - Lisbon","Portugal",[16],"Marketing","\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>We’re looking for an \u003Cstrong>SEO & AEO Manager \u003C/strong>to help Iterable win in both traditional search and the new AI-driven discovery landscape.\u003C/p>\n\u003Cp>Buyers are no longer finding answers in one place. They are searching Google, asking ChatGPT, comparing vendors in Perplexity, reading analyst content, and relying on AI-generated summaries before they ever talk to sales. This role is responsible for making sure Iterable shows up clearly, accurately, and competitively in those moments.\u003C/p>\n\u003Cp>You’ll own the strategy and execution for technical SEO, Answer Engine Optimization, and Generative Engine Optimization. You’ll improve how search engines, AI assistants, and buyers understand Iterable’s market position, product value, and authority across key categories. This role is not about one-time audits. It’s about creating a durable system for better visibility, better measurement, and better business outcomes.\u003C/p>\n\u003Cp>We are looking for someone who can audit deeply, prioritize sharply, move quickly, and build systems that improve over time.\u003C/p>\n\u003Ch3>Key Responsibilities:\u003C/h3>\n\u003Cp>\u003Cstrong>Own technical SEO health and performance\u003C/strong>\u003C/p>\n\u003Cp>You’ll lead the technical SEO roadmap across Iterable’s web presence, identifying and resolving issues that limit discoverability, indexability, site performance, and organic growth.\u003C/p>\n\u003Cul>\n\u003Cli>Conduct regular technical SEO audits across crawlability, indexation, internal linking, site architecture, page speed, structured data, rendering, canonicalization, redirects, XML sitemaps, and Core Web Vitals.\u003C/li>\n\u003Cli>Partner with Web, Engineering, Content, Product Marketing, and Analytics to prioritize SEO fixes based on business impact.\u003C/li>\n\u003Cli>Build repeatable systems for monitoring SEO health, issue detection, and performance improvement.\u003C/li>\n\u003Cli>Identify opportunities to improve organic visibility across priority categories, competitors, products, integrations, and use cases.\u003C/li>\n\u003Cli>Translate technical findings into clear recommendations that non-SEO stakeholders can act on.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Lead AEO and AI Search Optimization\u003C/strong>\u003C/p>\n\u003Cp>You’ll help Iterable adapt to how buyers now discover, evaluate, and shortlist vendors through AI-generated answers and conversational search.\u003C/p>\n\u003Cul>\n\u003Cli>Build and execute an AEO/GEO strategy for platforms such as ChatGPT, Gemini, Perplexity, Google AI Overviews, and other emerging AI search experiences.\u003C/li>\n\u003Cli>Improve how Iterable is represented in AI-generated responses across priority buying questions, category terms, competitive comparisons, and solution use cases.\u003C/li>\n\u003Cli>Audit and improve content structure, entity signals, schema, source authority, and answer quality to increase AI visibility.\u003C/li>\n\u003Cli>Develop strategies that help AI systems accurately understand Iterable’s differentiation, product capabilities, customer proof, and market relevance.\u003C/li>\n\u003Cli>Track changes in AI search behavior and turn those insights into practical experiments, content updates, and technical improvements.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Use AI to improve SEO Operations\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Use AI tools to improve keyword research, content gap analysis, SERP analysis, competitive monitoring, technical audits, internal linking recommendations, and reporting.\u003C/li>\n\u003Cli>Build workflows that make SEO and AEO work faster, more consistent, and easier to scale.\u003C/li>\n\u003Cli>Evaluate emerging AI tools and decide which are worth adopting, testing, or ignoring.\u003C/li>\n\u003Cli>Partner with content and product marketing teams to identify where AI can improve quality, speed, and strategic coverage without weakening brand voice or accuracy.\u003C/li>\n\u003Cli>Stay current on LLM search, retrieval behavior, structured data, entity optimization, and AI answer ranking signals.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Build a continuous improvement engine \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Define SEO and AEO KPIs tied to pipeline, qualified traffic, category visibility, and buyer intent.\u003C/li>\n\u003Cli>Create regular reporting that separates noise from meaningful movement.\u003C/li>\n\u003Cli>Run structured experiments across content optimization and AI search visibility.\u003C/li>\n\u003Cli>Monitor competitive movement and identify where Iterable is gaining, losing, or missing visibility.\u003C/li>\n\u003Cli>Create clear readouts for marketing leadership, including what changed, why it matters, and what action comes next.\u003C/li>\n\u003C/ul>\n\n\u003Ch3>What we're looking for: \u003C/h3>\n\u003Cul>\n\u003Cli>5+ years of SEO experience, with deep hands-on technical SEO expertise.\u003C/li>\n\u003Cli>Proven ability to diagnose and resolve complex SEO issues across large or complex websites.\u003C/li>\n\u003Cli>Strong understanding of how search engines crawl, render, index, and rank content.\u003C/li>\n\u003Cli>Working knowledge of AEO, GEO, LLM search, and how AI assistants retrieve, summarize, and cite information.\u003C/li>\n\u003Cli>Experience using tools such as Google Search Console, GA4, AirOps, Semrush, or similar platforms.\u003C/li>\n\u003Cli>Strong understanding of structured data, schema markup, site architecture, internal linking, redirects, canonical tags, sitemaps, robots.txt, JavaScript SEO, and Core Web Vitals.\u003C/li>\n\u003Cli>Ability to turn messy data into clear insights, priorities, and decisions.\u003C/li>\n\u003Cli>Strong communication skills, especially the ability to explain technical SEO issues in plain language.\u003C/li>\n\u003Cli>High ownership, strong attention to detail, and comfort driving work across teams without needing constant direction.\u003C/li>\n\u003Cli>A test-and-learn mindset with a bias toward continuous improvement.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Personal Attributes\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>The right person is part technical SEO expert, part AI explorer, part operator.\u003C/li>\n\u003Cli>You can crawl a site, spot what’s broken, and explain why it matters to revenue. \u003C/li>\n\u003Cli>They are curious without being distracted. \u003C/li>\n\u003Cli>They care about measurement, but they don’t hide behind dashboards. \u003C/li>\n\u003Cli>Comfortable with ambiguity and able to build structure, process, and clarity where it doesn’t yet exist\u003C/li>\n\u003Cli>Collaborative and low-ego, energized by cross-functional work across marketing, product, and engineering\u003C/li>\n\u003C/ul>\n\n\u003Ch3>Success metrics \u003C/h3>\n\u003Cul>\n\u003Cli>Improve organic visibility for high-intent category, product, integration, and competitive terms.\u003C/li>\n\u003Cli>Increase qualified organic traffic that supports pipeline and revenue goals.\u003C/li>\n\u003Cli>Improve Iterable’s presence in AI-generated answers across key buyer questions.\u003C/li>\n\u003Cli>Reduce technical SEO debt across the website.\u003C/li>\n\u003Cli>Build a repeatable operating rhythm for SEO and AEO monitoring, experimentation, and reporting.\u003C/li>\n\u003Cli>Help marketing teams make smarter decisions about where content, web, and technical work will have the greatest impact.\u003C/li>\n\u003C/ul>\n\n\u003Ch3>What we offer \u003C/h3>\n\u003Cul>\n\u003Cli>Competitive salaries & meaningful equity\u003C/li>\n\u003Cli>Private Medical Insurance\u003C/li>\n\u003Cli>Life/Risk Assurance\u003C/li>\n\u003Cli>Meal Allowance: 8.55€ per day\u003C/li>\n\u003Cli>Community Days (days for us to give back to the community) \u003C/li>\n\u003Cli>Paid Annual Leave (22 days)\u003C/li>\n\u003Cli>Global Lifestyle Reimbursement Account\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>The base salary range for this position in Lisbon, Portugal, is €44,000 – €55,000 per year (gross). This range is provided in anticipation of the requirements of the EU Pay Transparency Directive (2023/970), which EU member states are implementing into national law, and reflects the expected compensation at the start of employment for this role.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!We’re looking for an SEO & AEO Manager to help Iterable win in both traditional search and the new AI-driven discovery landscape.\nBuyers are no longer finding answers in one place. They are searching Google, asking ChatGPT, comparing vendors in Perplexity, reading analyst content, and relying on AI-generated summaries before they ever talk to sales. This role is responsible for making sure Iterable shows up clearly, accurately, and competitively in those moments.\nYou’ll own the strategy and execution for technical SEO, Answer Engine Optimization, and Generative Engine Optimization. You’ll improve how search engines, AI assistants, and buyers understand Iterable’s market position, product value, and authority across key categories. This role is not about one-time audits. It’s about creating a durable system for better visibility, better measurement, and better business outcomes.\nWe are looking for someone who can audit deeply, prioritize sharply, move quickly, and build systems that improve over time.\nKey Responsibilities:\nOwn technical SEO health and performance\nYou’ll lead the technical SEO roadmap across Iterable’s web presence, identifying and resolving issues that limit discoverability, indexability, site performance, and organic growth.\n\nConduct regular technical SEO audits across crawlability, indexation, internal linking, site architecture, page speed, structured data, rendering, canonicalization, redirects, XML sitemaps, and Core Web Vitals.\nPartner with Web, Engineering, Content, Product Marketing, and Analytics to prioritize SEO fixes based on business impact.\nBuild repeatable systems for monitoring SEO health, issue detection, and performance improvement.\nIdentify opportunities to improve organic visibility across priority categories, competitors, products, integrations, and use cases.\nTranslate technical findings into clear recommendations that non-SEO stakeholders can act on.\n\nLead AEO and AI Search Optimization\nYou’ll help Iterable adapt to how buyers now discover, evaluate, and shortlist vendors through AI-generated answers and conversational search.\n\nBuild and execute an AEO/GEO strategy for platforms such as ChatGPT, Gemini, Perplexity, Google AI Overviews, and other emerging AI search experiences.\nImprove how Iterable is represented in AI-generated responses across priority buying questions, category terms, competitive comparisons, and solution use cases.\nAudit and improve content structure, entity signals, schema, source authority, and answer quality to increase AI visibility.\nDevelop strategies that help AI systems accurately understand Iterable’s differentiation, product capabilities, customer proof, and market relevance.\nTrack changes in AI search behavior and turn those insights into practical experiments, content updates, and technical improvements.\n\nUse AI to improve SEO Operations\n\nUse AI tools to improve keyword research, content gap analysis, SERP analysis, competitive monitoring, technical audits, internal linking recommendations, and reporting.\nBuild workflows that make SEO and AEO work faster, more consistent, and easier to scale.\nEvaluate emerging AI tools and decide which are worth adopting, testing, or ignoring.\nPartner with content and product marketing teams to identify where AI can improve quality, speed, and strategic coverage without weakening brand voice or accuracy.\nStay current on LLM search, retrieval behavior, structured data, entity optimization, and AI answer ranking signals.\n\nBuild a continuous improvement engine \n\nDefine SEO and AEO KPIs tied to pipeline, qualified traffic, category visibility, and buyer intent.\nCreate regular reporting that separates noise from meaningful movement.\nRun structured experiments across content optimization and AI search visibility.\nMonitor competitive movement and identify where Iterable is gaining, losing, or missing visibility.\nCreate clear readouts for marketing leadership, including what changed, why it matters, and what action comes next.\n\n\nWhat we're looking for: \n\n5+ years of SEO experience, with deep hands-on technical SEO expertise.\nProven ability to diagnose and resolve complex SEO issues across large or complex websites.\nStrong understanding of how search engines crawl, render, index, and rank content.\nWorking knowledge of AEO, GEO, LLM search, and how AI assistants retrieve, summarize, and cite information.\nExperience using tools such as Google Search Console, GA4, AirOps, Semrush, or similar platforms.\nStrong understanding of structured data, schema markup, site architecture, internal linking, redirects, canonical tags, sitemaps, robots.txt, JavaScript SEO, and Core Web Vitals.\nAbility to turn messy data into clear insights, priorities, and decisions.\nStrong communication skills, especially the ability to explain technical SEO issues in plain language.\nHigh ownership, strong attention to detail, and comfort driving work across teams without needing constant direction.\nA test-and-learn mindset with a bias toward continuous improvement.\n\nPersonal Attributes\n\nThe right person is part technical SEO expert, part AI explorer, part operator.\nYou can crawl a site, spot what’s broken, and explain why it matters to revenue. \nThey are curious without being distracted. \nThey care about measurement, but they don’t hide behind dashboards. \nComfortable with ambiguity and able to build structure, process, and clarity where it doesn’t yet exist\nCollaborative and low-ego, energized by cross-functional work across marketing, product, and engineering\n\n\nSuccess metrics \n\nImprove organic visibility for high-intent category, product, integration, and competitive terms.\nIncrease qualified organic traffic that supports pipeline and revenue goals.\nImprove Iterable’s presence in AI-generated answers across key buyer questions.\nReduce technical SEO debt across the website.\nBuild a repeatable operating rhythm for SEO and AEO monitoring, experimentation, and reporting.\nHelp marketing teams make smarter decisions about where content, web, and technical work will have the greatest impact.\n\n\nWhat we offer \n\nCompetitive salaries & meaningful equity\nPrivate Medical Insurance\nLife/Risk Assurance\nMeal Allowance: 8.55€ per day\nCommunity Days (days for us to give back to the community) \nPaid Annual Leave (22 days)\nGlobal Lifestyle Reimbursement Account\nPaid Sabbatical\nComplete laptop workstation\n\nThe base salary range for this position in Lisbon, Portugal, is €44,000 – €55,000 per year (gross). This range is provided in anticipation of the requirements of the EU Pay Transparency Directive (2023/970), which EU member states are implementing into national law, and reflects the expected compensation at the start of employment for this role.\nRecruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1782920192000,"2026-07-01 17:37:15","2026-06-29T14:47:57.000Z","EUR",{"jsonldValid":14,"jsonld":26},{"id":60,"slug":61,"title":62,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":33,"country":34,"remote":14,"employmentType":63,"department":37,"content_html":64,"content_text":65,"years":20,"createdAt":66,"updatedAtISO":67,"postedAtISO":68,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":69},"f9a7b7d87c6894b979a731285766fd04eacb889356d939175f51087e1c2e15eb","senior-technical-support-specialist-at-iterable-4891cb0cb2","Senior Technical Support Specialist",[16],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>The Senior Technical Support Specialist role offers an exciting opportunity for individuals with a passion for learning, problem-solving, and technology. If you're enthusiastic about startups and tech, this position allows you to support customers while playing a key role in shaping their business use cases using the Iterable platform. Reporting to the Manager of Premier Support on the East Coast, you'll collaborate with cross-functional teams to grow both your technical and digital marketing skills in the SaaS space. You’ll join a leading support team, working closely with your manager to develop your career and goals while delivering exceptional service to customers.\u003C/p>\n\u003Cp>In this role, you will partner with strategic accounts, acting as a proactive, strategic partner to help customers achieve success with their business goals. You’ll work cross-functionally, ensuring alignment and collaboration internally while providing clear, timely updates to customers. This includes fostering strong relationships, addressing concerns, and ensuring smooth operations across teams and customer interactions.\u003C/p>\n\u003Cp>At Iterable, we value a growth mindset, and we encourage all applicants to apply, as we appreciate the diverse skills you bring beyond what's listed in the job description. \u003Cstrong>Only candidates in the US EST or CST time zones will be considered for this role.\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>In this role, you will:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Become an Iterable product expert for our Premier customers.\u003C/li>\n\u003Cli>Provide top-tier customer service to delight them.\u003C/li>\n\u003Cli>Build and maintain strong customer relationships, driving successful business outcomes by understanding their use cases and architecture.\u003C/li>\n\u003Cli>Answer customer inquiries through email, live chat, Zendesk, and phone.\u003C/li>\n\u003Cli>Categorize and prioritize customer inquiries.\u003C/li>\n\u003Cli>Write and update support documentation.\u003C/li>\n\u003Cli>Escalate complex issues to Customer Success Managers and the Engineering team.\u003C/li>\n\u003Cli>Present support topics in customer meetings, such as Quarterly Business Reviews.\u003C/li>\n\u003Cli>Share your expertise across the Support team and other departments at Iterable.\u003C/li>\n\u003Cli>Lead projects to address technical or process gaps for yourself or the team.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We are looking for people who:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Have a strong ability to build and nurture customer relationships.\u003C/li>\n\u003Cli>Have Experience with High-Priority Accounts and a strong track record of managing multiple complex customer issues while maintaining quality and timeliness in responses.\u003C/li>\n\u003Cli>Are skilled at working closely with teams like Engineering, Product, and Customer Success to troubleshoot, foresee, and prevent issues within customer organizations. They’ll also be a customer advocate, ensuring customer needs are prioritized.\u003C/li>\n\u003Cli>Can actively participate in recurring customer meetings, workshops, and occasional onsite visits, providing valuable insights and building stronger relationships with key accounts.\u003C/li>\n\u003Cli>Effectively use internal tools like Datadog Dashboards to analyze, monitor, and identify issues in real-time, contributing to faster problem-solving.\u003C/li>\n\u003Cli>Can solve highly technical problems and answer both product and technical questions related to Iterable and to its integration ecosystem.\u003C/li>\n\u003Cli>Are eager to teach new and existing customers about the platform.\u003C/li>\n\u003Cli>Are passionate about startups, software, and SaaS products.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Previous experience in a B2B technical support role at a SaaS company\u003C/li>\n\u003Cli>Experience with email, push or SMS platforms\u003C/li>\n\u003Cli>Experience with JIRA or Zendesk or similar tools\u003C/li>\n\u003Cli>Experience with Datadog or similar tools\u003C/li>\n\u003Cli>Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript or JS Frameworks\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Community Impact Days\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $72,000 - $112,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!The Senior Technical Support Specialist role offers an exciting opportunity for individuals with a passion for learning, problem-solving, and technology. If you're enthusiastic about startups and tech, this position allows you to support customers while playing a key role in shaping their business use cases using the Iterable platform. Reporting to the Manager of Premier Support on the East Coast, you'll collaborate with cross-functional teams to grow both your technical and digital marketing skills in the SaaS space. You’ll join a leading support team, working closely with your manager to develop your career and goals while delivering exceptional service to customers.\nIn this role, you will partner with strategic accounts, acting as a proactive, strategic partner to help customers achieve success with their business goals. You’ll work cross-functionally, ensuring alignment and collaboration internally while providing clear, timely updates to customers. This includes fostering strong relationships, addressing concerns, and ensuring smooth operations across teams and customer interactions.\nAt Iterable, we value a growth mindset, and we encourage all applicants to apply, as we appreciate the diverse skills you bring beyond what's listed in the job description. Only candidates in the US EST or CST time zones will be considered for this role.\nIn this role, you will:\n\nBecome an Iterable product expert for our Premier customers.\nProvide top-tier customer service to delight them.\nBuild and maintain strong customer relationships, driving successful business outcomes by understanding their use cases and architecture.\nAnswer customer inquiries through email, live chat, Zendesk, and phone.\nCategorize and prioritize customer inquiries.\nWrite and update support documentation.\nEscalate complex issues to Customer Success Managers and the Engineering team.\nPresent support topics in customer meetings, such as Quarterly Business Reviews.\nShare your expertise across the Support team and other departments at Iterable.\nLead projects to address technical or process gaps for yourself or the team.\n\nWe are looking for people who:\n\nHave a strong ability to build and nurture customer relationships.\nHave Experience with High-Priority Accounts and a strong track record of managing multiple complex customer issues while maintaining quality and timeliness in responses.\nAre skilled at working closely with teams like Engineering, Product, and Customer Success to troubleshoot, foresee, and prevent issues within customer organizations. They’ll also be a customer advocate, ensuring customer needs are prioritized.\nCan actively participate in recurring customer meetings, workshops, and occasional onsite visits, providing valuable insights and building stronger relationships with key accounts.\nEffectively use internal tools like Datadog Dashboards to analyze, monitor, and identify issues in real-time, contributing to faster problem-solving.\nCan solve highly technical problems and answer both product and technical questions related to Iterable and to its integration ecosystem.\nAre eager to teach new and existing customers about the platform.\nAre passionate about startups, software, and SaaS products.\n\nBonus Points:\n\nPrevious experience in a B2B technical support role at a SaaS company\nExperience with email, push or SMS platforms\nExperience with JIRA or Zendesk or similar tools\nExperience with Datadog or similar tools\nFamiliarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript or JS Frameworks\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nCommunity Impact Days\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $72,000 - $112,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1782488038000,"2026-06-26 17:34:53","2026-06-24T16:09:31.000Z",{"jsonldValid":14,"jsonld":26},{"id":71,"slug":72,"title":73,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":33,"country":34,"remote":35,"employmentType":74,"department":17,"content_html":75,"content_text":76,"years":20,"createdAt":66,"updatedAtISO":67,"postedAtISO":77,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":78},"7a94065909409146867f4a2f1e4d19a8a41bcbbf60fa45c61229270644b9e43e","solutions-consultant-at-iterable-7de8690770","Solutions Consultant",[16],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>How you will make an impact:\u003C/strong>\u003C/p>\n\u003Cp>The Solutions Consulting team is made up of motivated, tech-savvy communicators – team players who make an impact across the whole organization. This is a pre-sales role that sits at the intersection of Sales, Product, Engineering, and Marketing -- you're looked at not just as a product expert, but as a thought leader and trusted advisor that helps drive the future of the Iterable platform. You’ll constantly be learning and applying a broad range of skills, collaborating with diverse internal and external teams – guiding marketers, tech teams, product managers, and C-level executives on how to best unlock the full value of Iterable.\u003C/p>\n\u003Cp>We're looking to expand our growing organization with teammates who are intellectually curious and willing to embrace challenges, all while keeping our company values of Humility, Trust, Growth Mindset, and Balance top of mind. \u003C/p>\n\u003Cp>By learning about prospects’ goals, crafting solutions, and giving feedback you’ll have daily opportunities to hone your sales and technical presentation skills. You’ll demonstrate the power and value of the Iterable platform using creative brainstorming, critical thinking, and problem-solving. You will also get to tackle a broad range of situations beyond sales presentations, including internal education and technical projects.  \u003C/p>\n\u003Cp>One of our core values is Growth Mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\u003C/p>\n\u003Cp>\u003Cstrong>How you will make a difference:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Work closely as a strategic partner with our Enterprise Account Executives and Customer Account Managers to assess deal challenges and think critically to provide solutions\u003C/li>\n\u003Cli>Generate excitement around the Iterable platform by delivering compelling custom and technical presentations tailored to diverse audiences\u003C/li>\n\u003Cli>Investigate prospects' technical landscape to provide a seamless integration recommendation and consult on optimal data flow to support business outcomes\u003C/li>\n\u003Cli>Build deep relationships with prospects and technical stakeholders\u003C/li>\n\u003Cli>Create well-documented solutions from initial scoping through to successful handoff to our Professional Services team\u003C/li>\n\u003Cli>Play a major role in helping to close large SaaS enterprise deals\u003C/li>\n\u003Cli>Liaison cross-functionally with internal teams to deliver new features and drive adoption of the Iterable platform\u003C/li>\n\u003Cli>Continually invest in your own career through opportunities that enable you to grow professional interests that coincide with the growth of our organization\u003C/li>\n\u003Cli>Have the opportunity to get on-site with prospects and existing customers when warranted\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We are looking for people who:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>3+ years of SaaS/MarTech presales experience, with a proven track record of navigating complex enterprise deal cycles.\u003C/li>\n\u003Cli>Strong technical fluency, including hands-on experience with APIs, JSON data structures, technical scoping, and ideally, leveraging AI/LLMs for efficiency.\u003C/li>\n\u003Cli>Knowledge of the MarTech ecosystem, including Mobile Integrations/SDKs, CDPs, Data Warehousing, ETLs, and iPaaS solutions.\u003C/li>\n\u003Cli>Expert discovery and value-selling skills, with the ability to uncover the \"why behind the why,\" create constructive tension, and seamlessly align technical features to customer pain points.\u003C/li>\n\u003Cli>Exceptional communication and presentation skills, with a knack for building rapid trust with key technical stakeholders.\u003C/li>\n\u003Cli>A deeply curious, self-motivated mindset with a passion for researching, testing, and mastering cutting-edge technology.\u003C/li>\n\u003Cli>A highly collaborative team player who embraces challenges, constantly iterates, and willingly shares knowledge to uplift those around them.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Day (First Friday off every quarter)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $96,500 - $147,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!How you will make an impact:\nThe Solutions Consulting team is made up of motivated, tech-savvy communicators – team players who make an impact across the whole organization. This is a pre-sales role that sits at the intersection of Sales, Product, Engineering, and Marketing -- you're looked at not just as a product expert, but as a thought leader and trusted advisor that helps drive the future of the Iterable platform. You’ll constantly be learning and applying a broad range of skills, collaborating with diverse internal and external teams – guiding marketers, tech teams, product managers, and C-level executives on how to best unlock the full value of Iterable.\nWe're looking to expand our growing organization with teammates who are intellectually curious and willing to embrace challenges, all while keeping our company values of Humility, Trust, Growth Mindset, and Balance top of mind. \nBy learning about prospects’ goals, crafting solutions, and giving feedback you’ll have daily opportunities to hone your sales and technical presentation skills. You’ll demonstrate the power and value of the Iterable platform using creative brainstorming, critical thinking, and problem-solving. You will also get to tackle a broad range of situations beyond sales presentations, including internal education and technical projects.  \nOne of our core values is Growth Mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\nHow you will make a difference:\n\nWork closely as a strategic partner with our Enterprise Account Executives and Customer Account Managers to assess deal challenges and think critically to provide solutions\nGenerate excitement around the Iterable platform by delivering compelling custom and technical presentations tailored to diverse audiences\nInvestigate prospects' technical landscape to provide a seamless integration recommendation and consult on optimal data flow to support business outcomes\nBuild deep relationships with prospects and technical stakeholders\nCreate well-documented solutions from initial scoping through to successful handoff to our Professional Services team\nPlay a major role in helping to close large SaaS enterprise deals\nLiaison cross-functionally with internal teams to deliver new features and drive adoption of the Iterable platform\nContinually invest in your own career through opportunities that enable you to grow professional interests that coincide with the growth of our organization\nHave the opportunity to get on-site with prospects and existing customers when warranted\n\nWe are looking for people who:\n\n3+ years of SaaS/MarTech presales experience, with a proven track record of navigating complex enterprise deal cycles.\nStrong technical fluency, including hands-on experience with APIs, JSON data structures, technical scoping, and ideally, leveraging AI/LLMs for efficiency.\nKnowledge of the MarTech ecosystem, including Mobile Integrations/SDKs, CDPs, Data Warehousing, ETLs, and iPaaS solutions.\nExpert discovery and value-selling skills, with the ability to uncover the \"why behind the why,\" create constructive tension, and seamlessly align technical features to customer pain points.\nExceptional communication and presentation skills, with a knack for building rapid trust with key technical stakeholders.\nA deeply curious, self-motivated mindset with a passion for researching, testing, and mastering cutting-edge technology.\nA highly collaborative team player who embraces challenges, constantly iterates, and willingly shares knowledge to uplift those around them.\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Day (First Friday off every quarter)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $96,500 - $147,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-06-25T19:40:41.000Z",{"jsonldValid":14,"jsonld":26},{"id":80,"slug":81,"title":82,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":83,"country":84,"remote":35,"employmentType":85,"department":37,"content_html":86,"content_text":87,"years":20,"createdAt":88,"updatedAtISO":89,"postedAtISO":90,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":91},"d16a52154654f30e36af8dd267fed437eab082bba79838575f2c543d5277b4fe","senior-business-systems-analyst-at-iterable-6fda4cd148","Senior Business Systems Analyst","REMOTE - US","- Us",[16],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>How you will make an impact:\u003C/strong>\u003C/p>\n\u003Cp>We are seeking a versatile Business Systems Analyst to bridge the gap between business needs and technological solutions. You’ll be the first hire under the Enterprise Application Management department within the IT organization. You won't just be documenting requirements; you will be evaluating business processes through a data-driven lens andworking with expert IT developers and administrators to drive to ensure our application portfolio operations are lean and scalable. \u003Cstrong>The ideal candidate understands that while AI and automation are powerful, they require expert management and human-centric design to deliver true value.\u003C/strong> One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\u003C/p>\n\u003Cp>\u003Cstrong>How you will make a difference:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>You will help manage and rationalize our company application portfolio, ensuring  IT has a better understanding of the portfolio at large. \u003C/li>\n\u003Cli>You'll have visibility into the technical vetting process for all incoming applications, helping us ensure that every addition to the Iterable portfolio is both purposeful and strategically sound. \u003C/li>\n\u003Cli>You will work with business unit technology leaders to develop capability mapping that helps us understand how our technology portfolio can better support business operations\u003C/li>\n\u003Cli>You will support Iterable’s vendor renewal and new vendor processes by representing IT from initial vendor selection to contract approval. \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We are looking for people who have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>3–5 years of progressive experience in enterprise application portfolio management in a SaaS-heavy environment.\u003C/li>\n\u003Cli>Expertise in vendor lifecycle governance, ensuring seamless onboarding and secure, decommissioning of applications. \u003C/li>\n\u003Cli>Proven ability to drive software rationalization and capability mapping efforts.\u003C/li>\n\u003Cli>Demonstrated ability to work cross-functionally in a fast-moving, growing environment \u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!How you will make an impact:\nWe are seeking a versatile Business Systems Analyst to bridge the gap between business needs and technological solutions. You’ll be the first hire under the Enterprise Application Management department within the IT organization. You won't just be documenting requirements; you will be evaluating business processes through a data-driven lens andworking with expert IT developers and administrators to drive to ensure our application portfolio operations are lean and scalable. The ideal candidate understands that while AI and automation are powerful, they require expert management and human-centric design to deliver true value. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\nHow you will make a difference:\n\nYou will help manage and rationalize our company application portfolio, ensuring  IT has a better understanding of the portfolio at large. \nYou'll have visibility into the technical vetting process for all incoming applications, helping us ensure that every addition to the Iterable portfolio is both purposeful and strategically sound. \nYou will work with business unit technology leaders to develop capability mapping that helps us understand how our technology portfolio can better support business operations\nYou will support Iterable’s vendor renewal and new vendor processes by representing IT from initial vendor selection to contract approval. \n\nWe are looking for people who have:\n\n3–5 years of progressive experience in enterprise application portfolio management in a SaaS-heavy environment.\nExpertise in vendor lifecycle governance, ensuring seamless onboarding and secure, decommissioning of applications. \nProven ability to drive software rationalization and capability mapping efforts.\nDemonstrated ability to work cross-functionally in a fast-moving, growing environment \nRecruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1781623982000,"2026-06-16 17:33:55","2026-06-15T20:24:39.000Z",{"jsonldValid":14,"jsonld":26},{"id":93,"slug":94,"title":95,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":96,"country":97,"remote":35,"employmentType":98,"department":37,"content_html":99,"content_text":100,"years":20,"createdAt":101,"updatedAtISO":102,"postedAtISO":103,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":104},"b7b638e5b1681ab090d681355ce65d9dc14810e65b80642cfa049002dd72cfb6","technical-support-specialist-pst-at-iterable-29602d20cd","Technical Support Specialist - PST","REMOTE - US; San Francisco","United States",[16],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>The Technical Support Specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for tech and startups. We believe in a strong, friendly culture. While not only helping customers troubleshoot the Iterable platform, you will also be an integral part from conceptualization to execution of their business use cases using Iterable. Reporting to the Manager of Technical Support of our west coast team, you’ll work cross functionally with other teams in developing both your technical and digital marketing skills while being exposed to the digital SaaS space. You’ll be part of an industry leading support team working closely with your manager on developing your career and goals while still providing our customers an exceptional experience.\u003C/p>\n\u003Cp>One of our core values is growth mindset, and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. \u003Cstrong>Only candidates located in the PST time zone will be considered for this role.\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>In this role, you’ll get to:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Become an Iterable product expert.\u003C/li>\n\u003Cli>Answer customer questions over email, live chat, Zendesk and phone.\u003C/li>\n\u003Cli>Categorize customer inquiries.\u003C/li>\n\u003Cli>Write and update support articles.\u003C/li>\n\u003Cli>Escalate issues to Customer Success Managers and the Engineering team.\u003C/li>\n\u003Cli>Deliver excellent customer service to delight Iterable customers.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We are looking for people who have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Demonstrated ability to solve highly technical problems\u003C/li>\n\u003Cli>Desire to teach new customers about the platform\u003C/li>\n\u003Cli>Ability to answer product and technical questions\u003C/li>\n\u003Cli>Passion for startups, software, and SaaS products\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Previous experience in a B2B technical support role at a SaaS company\u003C/li>\n\u003Cli>Experience with email, push or SMS platforms\u003C/li>\n\u003Cli>Experience with JIRA or Zendesk or similar tools\u003C/li>\n\u003Cli>Experience with Datadog/Grafana or similar tools\u003C/li>\n\u003Cli>Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript or JS Frameworks\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Community Impact Days\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $60,000 - $93,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!The Technical Support Specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for tech and startups. We believe in a strong, friendly culture. While not only helping customers troubleshoot the Iterable platform, you will also be an integral part from conceptualization to execution of their business use cases using Iterable. Reporting to the Manager of Technical Support of our west coast team, you’ll work cross functionally with other teams in developing both your technical and digital marketing skills while being exposed to the digital SaaS space. You’ll be part of an industry leading support team working closely with your manager on developing your career and goals while still providing our customers an exceptional experience.\nOne of our core values is growth mindset, and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. Only candidates located in the PST time zone will be considered for this role.\nIn this role, you’ll get to:\n\nBecome an Iterable product expert.\nAnswer customer questions over email, live chat, Zendesk and phone.\nCategorize customer inquiries.\nWrite and update support articles.\nEscalate issues to Customer Success Managers and the Engineering team.\nDeliver excellent customer service to delight Iterable customers.\n\nWe are looking for people who have:\n\nDemonstrated ability to solve highly technical problems\nDesire to teach new customers about the platform\nAbility to answer product and technical questions\nPassion for startups, software, and SaaS products\n\nBonus Points:\n\nPrevious experience in a B2B technical support role at a SaaS company\nExperience with email, push or SMS platforms\nExperience with JIRA or Zendesk or similar tools\nExperience with Datadog/Grafana or similar tools\nFamiliarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript or JS Frameworks\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nCommunity Impact Days\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $60,000 - $93,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1781170302000,"2026-06-11 11:32:44","2026-06-08T21:07:10.000Z",{"jsonldValid":14,"jsonld":26},1783845723918]