[{"data":1,"prerenderedAt":120},["ShallowReactive",2],{"$f5gWmpPncI_CTXCNuS_vmmdXXIFllK-RURb1pzODHWQQ":3,"$fZBZktb3rKXdJsJPajWUiLkTRyhmqpR6Mos-ITK3oi_8":25},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":14,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":24},"8d888077c17a782b149f0737e6899db6d073f7f9730ca87d5e138b698eb01a54","senior-specialist-business-analyst-adobe-experience-manager--at-msd-68defe720f","Senior Specialist, Business Analyst – Adobe Experience Manager (AEM) & Martech","MSD","https://logo.clearbit.com/msd.com","Pharmaceutical Manufacturing","IND - Telangana - Hyderabad (HITEC City) (Inactive)","",false,[15],"Full-time","Marketing","\u003Cp>Job Description\u003C/p>\u003Cp>\u003Cb>Senior Specialist, Business Analyst – Adobe Experience Manager (AEM) & Martech\u003C/b>\u003C/p>\u003Cp>\u003Cb>The Opportunity\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.\u003C/p>\u003Cp>A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.\u003C/p>\u003Cp>\u003Cb>About Digital Human Health (DHH)\u003C/b>\u003Cspan>\u003Cb> :\u003C/b>\u003C/span>\u003C/p>\u003Cp>Digital Human Health (DHH) connects technology, data, and people to enable and accelerate Human Health business across global markets. DHH supports commercial and medical teams by delivering customer-centric digital platforms, data capabilities, and technology-enabled operating models that enable flexible go-to-market approaches, actionable insights, and personalized customer experiences in a regulated environment.\u003Cspan> \u003C/span>\u003C/p>\u003Cp>Within DHH, the Content Creation and Storage team supports implementation and scaling of AEM Assets, Adobe Express, and GenAI-enabled authoring in a regulated industry environment.\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cb>Role Purpose:\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cp>Serve as the strategic bridge between business stakeholders and technical delivery teams across the Adobe ecosystem—translating complex marketing, regulatory, and operational needs into actionable specifications that drive configuration, development, integration, and roadmap decisions for AEM Assets and adjacent platforms.\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cb>Scope of Ownership & Adjacent Responsibilities\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Own requirements definition for DAM operations, metadata governance, workflows, and Adobe ecosystem integrations.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Drive stakeholder alignment across marketing ops, creative, regulatory/MLR, and technical teams.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Contribute to platform roadmap by defining success metrics and prioritizing capabilities, including GenAI authoring and design system automation.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Establish and maintain living governance documentation (taxonomy, schemas, policies, workflow logic).\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Key Responsibilities:\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cp>\u003Cb>Requirements & Documentation\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Elicit, analyze, and document business requirements for DAM operations, metadata governance, content workflows, and Adobe Stack integrations.\u003C/li>\u003Cli>Translate stakeholder needs into functional specifications, user stories, and acceptance criteria.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Maintain living documentation for taxonomy standards, metadata schemas, governance policies, and workflow logic.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Document integration requirements between AEM Assets and adjacent systems including PromoMats/MLR platforms, CDP, and Adobe Express.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Stakeholder Engagement & Alignment\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Serve as primary liaison between marketing operations, regulatory/MLR stakeholders, creative teams, and AEM development teams.\u003C/li>\u003Cli>Facilitate requirements workshops, process mapping sessions, and stakeholder reviews.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Communicate platform capabilities and limitations clearly to non-technical audiences.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Support alignment between Content Creation and Storage and CDP teams on shared roadmap priorities.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Platform & Roadmap Support\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Contribute to product roadmap by identifying needs, prioritizing features, and defining success metrics.\u003C/li>\u003Cli>Evaluate Adobe Stack features/releases for applicability, including GenAI content authoring tools and design system automation.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Support definition and rollout of design system standards within Adobe Platform, including Adobe Express templates and AEM Sites.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Quality & Governance\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Define and validate acceptance criteria for DAM configurations, integrations, and custom developments.\u003C/li>\u003Cli>Support UAT planning and execution.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Contribute to content governance frameworks, including AI-generated content identification and disclosure standards.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>What Success Looks Like\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Clear, testable requirements enabling predictable delivery across AEM Assets integrations and workflows.\u003C/li>\u003Cli>Governance artifacts (taxonomy/metadata/workflow logic) that teams adopt and sustain.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Improved stakeholder alignment and faster decision-making on roadmap priorities.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Quality releases validated through robust acceptance criteria and UAT discipline.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Qualifications & Experience\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cp>\u003Cb>Education\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Bachelor’s degree required; Master’s degree preferred.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Experience\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>7–8+ years of relevant experience as a Business Analyst in marketing technology, digital operations, or content management contexts.\u003C/li>\u003Cli>Demonstrated experience with Digital Asset Management platforms (AEM Assets or equivalent).\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Strong proficiency in requirements documentation, user story writing, and process mapping.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Experience working in Agile/Scrum delivery environments.\u003C/li>\u003Cli>Ability to communicate effectively across technical and non-technical stakeholders.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Familiarity with metadata standards, taxonomy design, and content lifecycle management.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred / Nice to Have\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Direct experience with Adobe Experience Manager (Assets, Sites, or Content Hub).\u003C/li>\u003Cli>Familiarity with Adobe Creative Cloud ecosystem (Adobe Express, Firefly, Creative Cloud Libraries).\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Understanding of regulated content workflows (MLR or equivalent).\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Exposure to Content Fragment models, headless delivery, or GraphQL APIs.\u003C/li>\u003Cli>Familiarity with C2PA / content provenance standards and AI governance considerations.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Experience working with CDP platforms and understanding of content-data intersection in omnichannel marketing.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Key Competencies\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Systems thinking across people/process/platform\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Stakeholder facilitation and consensus building\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Outcome orientation with governance rigor\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Comfort operating in ambiguous, evolving program environments\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#HYDIT2025\u003C/b>\u003C/p>\u003Cp>\u003Cb>Required Skills:\u003C/b>\u003C/p>Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs\u003Cp>\u003Cb>Preferred Skills:\u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Hybrid\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>07/31/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>","Job DescriptionSenior Specialist, Business Analyst – Adobe Experience Manager (AEM) & MartechThe OpportunityBased in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.About Digital Human Health (DHH) :Digital Human Health (DHH) connects technology, data, and people to enable and accelerate Human Health business across global markets. DHH supports commercial and medical teams by delivering customer-centric digital platforms, data capabilities, and technology-enabled operating models that enable flexible go-to-market approaches, actionable insights, and personalized customer experiences in a regulated environment. Within DHH, the Content Creation and Storage team supports implementation and scaling of AEM Assets, Adobe Express, and GenAI-enabled authoring in a regulated industry environment. Role Purpose: Serve as the strategic bridge between business stakeholders and technical delivery teams across the Adobe ecosystem—translating complex marketing, regulatory, and operational needs into actionable specifications that drive configuration, development, integration, and roadmap decisions for AEM Assets and adjacent platforms. Scope of Ownership & Adjacent Responsibilities Own requirements definition for DAM operations, metadata governance, workflows, and Adobe ecosystem integrations. Drive stakeholder alignment across marketing ops, creative, regulatory/MLR, and technical teams. Contribute to platform roadmap by defining success metrics and prioritizing capabilities, including GenAI authoring and design system automation. Establish and maintain living governance documentation (taxonomy, schemas, policies, workflow logic). Key Responsibilities: Requirements & Documentation Elicit, analyze, and document business requirements for DAM operations, metadata governance, content workflows, and Adobe Stack integrations.Translate stakeholder needs into functional specifications, user stories, and acceptance criteria. Maintain living documentation for taxonomy standards, metadata schemas, governance policies, and workflow logic. Document integration requirements between AEM Assets and adjacent systems including PromoMats/MLR platforms, CDP, and Adobe Express. Stakeholder Engagement & Alignment Serve as primary liaison between marketing operations, regulatory/MLR stakeholders, creative teams, and AEM development teams.Facilitate requirements workshops, process mapping sessions, and stakeholder reviews. Communicate platform capabilities and limitations clearly to non-technical audiences. Support alignment between Content Creation and Storage and CDP teams on shared roadmap priorities. Platform & Roadmap Support Contribute to product roadmap by identifying needs, prioritizing features, and defining success metrics.Evaluate Adobe Stack features/releases for applicability, including GenAI content authoring tools and design system automation. Support definition and rollout of design system standards within Adobe Platform, including Adobe Express templates and AEM Sites. Quality & Governance Define and validate acceptance criteria for DAM configurations, integrations, and custom developments.Support UAT planning and execution. Contribute to content governance frameworks, including AI-generated content identification and disclosure standards. What Success Looks Like Clear, testable requirements enabling predictable delivery across AEM Assets integrations and workflows.Governance artifacts (taxonomy/metadata/workflow logic) that teams adopt and sustain. Improved stakeholder alignment and faster decision-making on roadmap priorities. Quality releases validated through robust acceptance criteria and UAT discipline. Qualifications & Experience Education Bachelor’s degree required; Master’s degree preferred. Experience 7–8+ years of relevant experience as a Business Analyst in marketing technology, digital operations, or content management contexts.Demonstrated experience with Digital Asset Management platforms (AEM Assets or equivalent). Strong proficiency in requirements documentation, user story writing, and process mapping. Experience working in Agile/Scrum delivery environments.Ability to communicate effectively across technical and non-technical stakeholders. Familiarity with metadata standards, taxonomy design, and content lifecycle management. Preferred / Nice to Have Direct experience with Adobe Experience Manager (Assets, Sites, or Content Hub).Familiarity with Adobe Creative Cloud ecosystem (Adobe Express, Firefly, Creative Cloud Libraries). Understanding of regulated content workflows (MLR or equivalent). Exposure to Content Fragment models, headless delivery, or GraphQL APIs.Familiarity with C2PA / content provenance standards and AI governance considerations. Experience working with CDP platforms and understanding of content-data intersection in omnichannel marketing. Key Competencies Systems thinking across people/process/platform Stakeholder facilitation and consensus building Outcome orientation with governance rigor Comfort operating in ambiguous, evolving program environments #HYDIT2025Required Skills:Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System DesignsPreferred Skills:Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements:HybridShift:Valid Driving License:Hazardous Material(s):Job Posting End Date:07/31/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.",0,1782401303000,"2026-06-25 17:29:15","2026-06-25T15:29:15.000Z","USD",{"jsonldValid":13,"jsonld":12},{"jobs":26},[27,39,51,63,80,101],{"id":28,"slug":29,"title":7,"companyname":8,"companylogo":9,"companyIndustry":10,"city":30,"country":31,"remote":13,"employmentType":32,"department":16,"content_html":33,"content_text":34,"years":19,"createdAt":35,"updatedAtISO":36,"postedAtISO":37,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":38},"17e5bbc9e753d0fcbb0083a6084134c148affb5d2b9c234a7358e8cc4d4ecbb9","senior-specialist-business-analyst-adobe-experience-manager--at-msd-eade7c718a","IND - Telangana - Hyderabad (HITEC City)","Ind - Telangana - Hyderabad Hitec City",[15],"\u003Cp>Job Description\u003C/p>\u003Cp>\u003Cb>Senior Specialist, Business Analyst – Adobe Experience Manager (AEM) & Martech\u003C/b>\u003C/p>\u003Cp>\u003Cb>The Opportunity\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.\u003C/p>\u003Cp>A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.\u003C/p>\u003Cp>\u003Cb>About Digital Human Health (DHH)\u003C/b>\u003Cspan>\u003Cb> :\u003C/b>\u003C/span>\u003C/p>\u003Cp>Digital Human Health (DHH) connects technology, data, and people to enable and accelerate Human Health business across global markets. DHH supports commercial and medical teams by delivering customer-centric digital platforms, data capabilities, and technology-enabled operating models that enable flexible go-to-market approaches, actionable insights, and personalized customer experiences in a regulated environment.\u003Cspan> \u003C/span>\u003C/p>\u003Cp>Within DHH, the Content Creation and Storage team supports implementation and scaling of AEM Assets, Adobe Express, and GenAI-enabled authoring in a regulated industry environment.\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cb>Role Purpose:\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cp>Serve as the strategic bridge between business stakeholders and technical delivery teams across the Adobe ecosystem—translating complex marketing, regulatory, and operational needs into actionable specifications that drive configuration, development, integration, and roadmap decisions for AEM Assets and adjacent platforms.\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cb>Scope of Ownership & Adjacent Responsibilities\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Own requirements definition for DAM operations, metadata governance, workflows, and Adobe ecosystem integrations.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Drive stakeholder alignment across marketing ops, creative, regulatory/MLR, and technical teams.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Contribute to platform roadmap by defining success metrics and prioritizing capabilities, including GenAI authoring and design system automation.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Establish and maintain living governance documentation (taxonomy, schemas, policies, workflow logic).\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Key Responsibilities:\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cp>\u003Cb>Requirements & Documentation\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Elicit, analyze, and document business requirements for DAM operations, metadata governance, content workflows, and Adobe Stack integrations.\u003C/li>\u003Cli>Translate stakeholder needs into functional specifications, user stories, and acceptance criteria.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Maintain living documentation for taxonomy standards, metadata schemas, governance policies, and workflow logic.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Document integration requirements between AEM Assets and adjacent systems including PromoMats/MLR platforms, CDP, and Adobe Express.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Stakeholder Engagement & Alignment\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Serve as primary liaison between marketing operations, regulatory/MLR stakeholders, creative teams, and AEM development teams.\u003C/li>\u003Cli>Facilitate requirements workshops, process mapping sessions, and stakeholder reviews.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Communicate platform capabilities and limitations clearly to non-technical audiences.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Support alignment between Content Creation and Storage and CDP teams on shared roadmap priorities.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Platform & Roadmap Support\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Contribute to product roadmap by identifying needs, prioritizing features, and defining success metrics.\u003C/li>\u003Cli>Evaluate Adobe Stack features/releases for applicability, including GenAI content authoring tools and design system automation.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Support definition and rollout of design system standards within Adobe Platform, including Adobe Express templates and AEM Sites.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Quality & Governance\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Define and validate acceptance criteria for DAM configurations, integrations, and custom developments.\u003C/li>\u003Cli>Support UAT planning and execution.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Contribute to content governance frameworks, including AI-generated content identification and disclosure standards.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>What Success Looks Like\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Clear, testable requirements enabling predictable delivery across AEM Assets integrations and workflows.\u003C/li>\u003Cli>Governance artifacts (taxonomy/metadata/workflow logic) that teams adopt and sustain.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Improved stakeholder alignment and faster decision-making on roadmap priorities.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Quality releases validated through robust acceptance criteria and UAT discipline.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Qualifications & Experience\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cp>\u003Cb>Education\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Bachelor’s degree required; Master’s degree preferred.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Experience\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>7–8+ years of relevant experience as a Business Analyst in marketing technology, digital operations, or content management contexts.\u003C/li>\u003Cli>Demonstrated experience with Digital Asset Management platforms (AEM Assets or equivalent).\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Strong proficiency in requirements documentation, user story writing, and process mapping.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Experience working in Agile/Scrum delivery environments.\u003C/li>\u003Cli>Ability to communicate effectively across technical and non-technical stakeholders.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Familiarity with metadata standards, taxonomy design, and content lifecycle management.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred / Nice to Have\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Direct experience with Adobe Experience Manager (Assets, Sites, or Content Hub).\u003C/li>\u003Cli>Familiarity with Adobe Creative Cloud ecosystem (Adobe Express, Firefly, Creative Cloud Libraries).\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Understanding of regulated content workflows (MLR or equivalent).\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Exposure to Content Fragment models, headless delivery, or GraphQL APIs.\u003C/li>\u003Cli>Familiarity with C2PA / content provenance standards and AI governance considerations.\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Experience working with CDP platforms and understanding of content-data intersection in omnichannel marketing.\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Key Competencies\u003C/b>\u003Cspan>\u003Cb> \u003C/b>\u003C/span>\u003C/p>\u003Cul>\u003Cli>Systems thinking across people/process/platform\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Stakeholder facilitation and consensus building\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Outcome orientation with governance rigor\u003Cspan> \u003C/span>\u003C/li>\u003Cli>Comfort operating in ambiguous, evolving program environments\u003Cspan> \u003C/span>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>#HYDIT2025\u003C/b>\u003C/p>\u003Cp>\u003Cb>Required Skills:\u003C/b>\u003C/p>Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs\u003Cp>\u003Cb>Preferred Skills:\u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Hybrid\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>06/8/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>","Job DescriptionSenior Specialist, Business Analyst – Adobe Experience Manager (AEM) & MartechThe OpportunityBased in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.About Digital Human Health (DHH) :Digital Human Health (DHH) connects technology, data, and people to enable and accelerate Human Health business across global markets. DHH supports commercial and medical teams by delivering customer-centric digital platforms, data capabilities, and technology-enabled operating models that enable flexible go-to-market approaches, actionable insights, and personalized customer experiences in a regulated environment. Within DHH, the Content Creation and Storage team supports implementation and scaling of AEM Assets, Adobe Express, and GenAI-enabled authoring in a regulated industry environment. Role Purpose: Serve as the strategic bridge between business stakeholders and technical delivery teams across the Adobe ecosystem—translating complex marketing, regulatory, and operational needs into actionable specifications that drive configuration, development, integration, and roadmap decisions for AEM Assets and adjacent platforms. Scope of Ownership & Adjacent Responsibilities Own requirements definition for DAM operations, metadata governance, workflows, and Adobe ecosystem integrations. Drive stakeholder alignment across marketing ops, creative, regulatory/MLR, and technical teams. Contribute to platform roadmap by defining success metrics and prioritizing capabilities, including GenAI authoring and design system automation. Establish and maintain living governance documentation (taxonomy, schemas, policies, workflow logic). Key Responsibilities: Requirements & Documentation Elicit, analyze, and document business requirements for DAM operations, metadata governance, content workflows, and Adobe Stack integrations.Translate stakeholder needs into functional specifications, user stories, and acceptance criteria. Maintain living documentation for taxonomy standards, metadata schemas, governance policies, and workflow logic. Document integration requirements between AEM Assets and adjacent systems including PromoMats/MLR platforms, CDP, and Adobe Express. Stakeholder Engagement & Alignment Serve as primary liaison between marketing operations, regulatory/MLR stakeholders, creative teams, and AEM development teams.Facilitate requirements workshops, process mapping sessions, and stakeholder reviews. Communicate platform capabilities and limitations clearly to non-technical audiences. Support alignment between Content Creation and Storage and CDP teams on shared roadmap priorities. Platform & Roadmap Support Contribute to product roadmap by identifying needs, prioritizing features, and defining success metrics.Evaluate Adobe Stack features/releases for applicability, including GenAI content authoring tools and design system automation. Support definition and rollout of design system standards within Adobe Platform, including Adobe Express templates and AEM Sites. Quality & Governance Define and validate acceptance criteria for DAM configurations, integrations, and custom developments.Support UAT planning and execution. Contribute to content governance frameworks, including AI-generated content identification and disclosure standards. What Success Looks Like Clear, testable requirements enabling predictable delivery across AEM Assets integrations and workflows.Governance artifacts (taxonomy/metadata/workflow logic) that teams adopt and sustain. Improved stakeholder alignment and faster decision-making on roadmap priorities. Quality releases validated through robust acceptance criteria and UAT discipline. Qualifications & Experience Education Bachelor’s degree required; Master’s degree preferred. Experience 7–8+ years of relevant experience as a Business Analyst in marketing technology, digital operations, or content management contexts.Demonstrated experience with Digital Asset Management platforms (AEM Assets or equivalent). Strong proficiency in requirements documentation, user story writing, and process mapping. Experience working in Agile/Scrum delivery environments.Ability to communicate effectively across technical and non-technical stakeholders. Familiarity with metadata standards, taxonomy design, and content lifecycle management. Preferred / Nice to Have Direct experience with Adobe Experience Manager (Assets, Sites, or Content Hub).Familiarity with Adobe Creative Cloud ecosystem (Adobe Express, Firefly, Creative Cloud Libraries). Understanding of regulated content workflows (MLR or equivalent). Exposure to Content Fragment models, headless delivery, or GraphQL APIs.Familiarity with C2PA / content provenance standards and AI governance considerations. Experience working with CDP platforms and understanding of content-data intersection in omnichannel marketing. Key Competencies Systems thinking across people/process/platform Stakeholder facilitation and consensus building Outcome orientation with governance rigor Comfort operating in ambiguous, evolving program environments #HYDIT2025Required Skills:Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System DesignsPreferred Skills:Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements:HybridShift:Valid Driving License:Hazardous Material(s):Job Posting End Date:06/8/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.",1780414165000,"2026-06-02 17:30:19","2026-06-02T15:30:19.000Z",{"jsonldValid":13,"jsonld":12},{"id":40,"slug":41,"title":42,"companyname":8,"companylogo":9,"companyIndustry":10,"city":43,"country":12,"remote":13,"employmentType":44,"department":16,"content_html":45,"content_text":46,"years":19,"createdAt":47,"updatedAtISO":48,"postedAtISO":49,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":50},"bb0af84b2f3bc96acf3697d2d22d25c1133da014a0360adc02d21d5594d8a722","crm-and-sfe-specialist-at-msd-e60028b553","CRM & SFE Specialist","3 Locations",[15],"\u003Cp>Job Description\u003C/p>\u003Cp>The CRM & SFE Specialist owns the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working, including governance, standards, and adoption. The role is accountable for system reliability, data quality, and user adoption, ensuring compliant, high value CRM use across markets. The specialist continuously enhances CRM capabilities to support SFE processes, omnichannel engagement, and efficient commercial execution. As the single point of accountability for CRM and SFE across the assigned markets, the role partners closely with commercial teams and key stakeholders.\u003C/p>\u003Cp>This is a hands‑on role requiring expertise in Veeva CRM, Salesforce, Salesforce Marketing Cloud and related systems. The CRM & SFE Specialist acts as the local Subject Matter Expert, performs system configuration and updates, manages tagging and taxonomy, supports omnichannel journey execution, and raises and manages IT service requests on behalf of the business.\u003C/p>\u003Cp>\u003Cb>Key Responsibilities:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Sales Force Effectiveness (SFE) & Commercial Enablement\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Own and govern \u003Cb>Sales Force Effectiveness (SFE)\u003C/b> capabilities across assigned markets, including segmentation, targeting, adoption ladder, \u003Cb>Multi‑Channel Cycle Planning (MCCP)\u003C/b>, call planning.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Design and continuously improve MCCP and SFE approaches\u003C/b> to increase effectiveness, customer engagement and commercial impact.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensure SFE processes are embedded in CRM.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>CRM & Marketing Technology Platform Ownership (Veeva, Salesforce, SFMC)\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Act as the \u003Cb>single point of accountability and local Subject Matter Expert (SME)\u003C/b> for CRM and SFE solutions across assigned markets.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Own and administer \u003Cb>Veeva CRM (Salesforce platform)\u003C/b>, ensuring alignment with SFE workflows, account planning, and omnichannel execution.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Perform \u003Cb>hands‑on CRM configuration and updates.\u003C/b>\u003C/p>\u003C/li>\u003Cli>\u003Cp>Work with \u003Cb>Salesforce Marketing Cloud\u003C/b>, supporting business needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensure CRM, SFMC, and related MarTech solutions are compliant, integrated, and fit‑for‑purpose for commercial use.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Governance, Standards & Strategy\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Maintain and evolve the \u003Cb>CRM, SFE, and omnichannel governance framework\u003C/b>, standards, and operating model across markets.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Represent market needs in \u003Cb>regional and global forums\u003C/b>, translating business requirements into enhancements, user stories, and roadmap priorities.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Demand, Prioritization & Service Management\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Own CRM, SFE, and MarTech change requests across assigned markets.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cb>Raise, track, and manage IT Service Requests.\u003C/b>\u003C/p>\u003C/li>\u003Cli>\u003Cp>Act as the bridge between \u003Cb>business users and IT\u003C/b>, ensuring clear requirements, realistic timelines, and delivery.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Operations, Enablement & Adoption\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Support \u003Cb>training, onboarding, and continuous enablement.\u003C/b>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Data Quality, Tagging & Compliance\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Ensure accurate and compliant \u003Cb>customer master data, account hierarchies, activity records, consent, tagging, taxonomy and segmentation attributes\u003C/b>.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Releases, Testing & Change Management\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Coordinate \u003Cb>CRM and SFMC releases\u003C/b>, UAT, and change activities across markets.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lead and execute \u003Cb>testing for Veeva CRM, Salesforce, and Salesforce Marketing Cloud\u003C/b>, ensuring business readiness.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Partner with analytics and insights specialist to translate SFE and omnichannel insights into \u003Cb>tangible improvements.\u003C/b>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Qualifications:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Education\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Degree in Business, Marketing, IT, Data & Analytics, or a related field\u003C/p>\u003C/li>\u003Cli>\u003Cp>CRM, MarTech, digital, or data certifications preferred\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Experience\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Proven experience in CRM administration (for example, Salesforce or Veeva)\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience in CRM, commercial operations, MarTech, or related roles\u003C/p>\u003C/li>\u003Cli>\u003Cp>Exposure to data governance, system releases, and multi-country stakeholder engagement\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Skills\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Strong CRM technical knowledge with an understanding of SFE and omnichannel workflows\u003C/p>\u003C/li>\u003Cli>\u003Cp>High attention to data quality, compliance, and detail\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to translate business needs into clear requirements and practical solutions\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong stakeholder management and communication skills\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands on, structured, and solution-oriented working style\u003C/p>\u003C/li>\u003Cli>\u003Cp>Coaching mindset with an analytical and continuous improvement focus\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Skills: \u003C/b>\u003C/p>Business Readiness, Client Counseling, Corporate Productions, Customer Engagement, Data Governance, Emerging Technologies, Information Technology (IT) Services, IT Demand Management, IT Service Management (ITSM), Marketing Automation, Operational Acceptance Testing (OAT), Prioritization, Product Management, Requirements Management, Salesforce Marketing Cloud, Solution Architecture, Stakeholder Relationship Management, Technical Advice, Technology Marketing, User Experience (UX) Design, Veeva CRM, Waterfall Model\u003Cp>\u003Cb>Preferred Skills: \u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>Domestic/International\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>25%\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Hybrid\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>Not Indicated\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>n/a\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>05/11/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>","Job DescriptionThe CRM & SFE Specialist owns the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working, including governance, standards, and adoption. The role is accountable for system reliability, data quality, and user adoption, ensuring compliant, high value CRM use across markets. The specialist continuously enhances CRM capabilities to support SFE processes, omnichannel engagement, and efficient commercial execution. As the single point of accountability for CRM and SFE across the assigned markets, the role partners closely with commercial teams and key stakeholders.This is a hands‑on role requiring expertise in Veeva CRM, Salesforce, Salesforce Marketing Cloud and related systems. The CRM & SFE Specialist acts as the local Subject Matter Expert, performs system configuration and updates, manages tagging and taxonomy, supports omnichannel journey execution, and raises and manages IT service requests on behalf of the business.Key Responsibilities:Sales Force Effectiveness (SFE) & Commercial EnablementOwn and govern Sales Force Effectiveness (SFE) capabilities across assigned markets, including segmentation, targeting, adoption ladder, Multi‑Channel Cycle Planning (MCCP), call planning.Design and continuously improve MCCP and SFE approaches to increase effectiveness, customer engagement and commercial impact.Ensure SFE processes are embedded in CRM.CRM & Marketing Technology Platform Ownership (Veeva, Salesforce, SFMC)Act as the single point of accountability and local Subject Matter Expert (SME) for CRM and SFE solutions across assigned markets.Own and administer Veeva CRM (Salesforce platform), ensuring alignment with SFE workflows, account planning, and omnichannel execution.Perform hands‑on CRM configuration and updates.Work with Salesforce Marketing Cloud, supporting business needs.Ensure CRM, SFMC, and related MarTech solutions are compliant, integrated, and fit‑for‑purpose for commercial use.Governance, Standards & StrategyMaintain and evolve the CRM, SFE, and omnichannel governance framework, standards, and operating model across markets.Represent market needs in regional and global forums, translating business requirements into enhancements, user stories, and roadmap priorities.Demand, Prioritization & Service ManagementOwn CRM, SFE, and MarTech change requests across assigned markets.Raise, track, and manage IT Service Requests.Act as the bridge between business users and IT, ensuring clear requirements, realistic timelines, and delivery.Operations, Enablement & AdoptionSupport training, onboarding, and continuous enablement.Data Quality, Tagging & ComplianceEnsure accurate and compliant customer master data, account hierarchies, activity records, consent, tagging, taxonomy and segmentation attributes.Releases, Testing & Change ManagementCoordinate CRM and SFMC releases, UAT, and change activities across markets.Lead and execute testing for Veeva CRM, Salesforce, and Salesforce Marketing Cloud, ensuring business readiness.Partner with analytics and insights specialist to translate SFE and omnichannel insights into tangible improvements.Qualifications:EducationDegree in Business, Marketing, IT, Data & Analytics, or a related fieldCRM, MarTech, digital, or data certifications preferredExperienceProven experience in CRM administration (for example, Salesforce or Veeva)Experience in CRM, commercial operations, MarTech, or related rolesExposure to data governance, system releases, and multi-country stakeholder engagementSkillsStrong CRM technical knowledge with an understanding of SFE and omnichannel workflowsHigh attention to data quality, compliance, and detailAbility to translate business needs into clear requirements and practical solutionsStrong stakeholder management and communication skillsHands on, structured, and solution-oriented working styleCoaching mindset with an analytical and continuous improvement focusRequired Skills: Business Readiness, Client Counseling, Corporate Productions, Customer Engagement, Data Governance, Emerging Technologies, Information Technology (IT) Services, IT Demand Management, IT Service Management (ITSM), Marketing Automation, Operational Acceptance Testing (OAT), Prioritization, Product Management, Requirements Management, Salesforce Marketing Cloud, Solution Architecture, Stakeholder Relationship Management, Technical Advice, Technology Marketing, User Experience (UX) Design, Veeva CRM, Waterfall ModelPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:Domestic/InternationalVISA Sponsorship:NoTravel Requirements:25%Flexible Work Arrangements:HybridShift:Not IndicatedValid Driving License:NoHazardous Material(s):n/aJob Posting End Date:05/11/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.",1776785342000,"2026-04-21 17:29:30","2026-04-21T15:29:30.000Z",{"jsonldValid":13,"jsonld":12},{"id":52,"slug":53,"title":54,"companyname":8,"companylogo":9,"companyIndustry":10,"city":55,"country":12,"remote":13,"employmentType":56,"department":16,"content_html":57,"content_text":58,"years":19,"createdAt":59,"updatedAtISO":60,"postedAtISO":61,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":62},"29857f276320e721cb20d1cc7411da04d78ed24e13c906b68f8949ffb47791e2","sfe-and-crm-manager-at-msd-a8798901f1","SFE & CRM Manager","2 Locations",[15],"\u003Cp>Job Description\u003C/p>\u003Cp>\u003Cb>The position\u003C/b>\u003C/p>\u003Cp>The CRM & SFE Specialist owns the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working, including governance, standards, and adoption. The role is accountable for system reliability, data quality, and user adoption, ensuring compliant, high value CRM use across markets. The specialist continuously enhances CRM capabilities to support SFE processes, omnichannel engagement, and efficient commercial execution. As the single point of accountability for CRM and SFE across the assigned markets, the role partners closely with commercial teams and key stakeholders.\u003C/p>\u003Cp>\u003Cbr>\u003Cb>What will you do\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>SFE cycles and execution enablement: Coordinate and govern cross market SFE cycles, including segmentation, targeting, Multi-Channel Cycle Plan (MCCP), call planning logic, and incentive related guardrails.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Governance and strategy: Maintain and evolve the market CRM and SFE governance framework, standards, and operating model. Represent market needs in regional forums and translate market requirements into harmonized enhancements and user stories.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Platform ownership: Serve as the primary CRM specialist for the markets. Ensure CRM capabilities support SFE and commercial execution. Drive continuous improvement in partnership with Business Practice Managers, IT, and other stakeholders.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Demand and prioritization management: Own intake, prioritization, and sequencing of CRM and SFE requests across assigned markets, balancing global standards, regional priorities, and local needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaboration: Align priorities and implementation plans with commercial and cross functional teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Operations and enablement: Execute day-to-day operational tasks in the market and support execution excellence. Support training and onboarding, act as the escalation point for CRM queries, and monitor system stability in coordination with IT, regional and global support teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Data quality and compliance: Lead master data governance and data quality standards across assigned markets. Ensure accurate and compliant customer master data, hierarchies, and activity records. Proactively identify and address data risks and improvement opportunities.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Releases and change management: Coordinate CRM releases, testing, and change activities across markets. Deliver change communications, training, and adoption tracking. Maintain documentation, guidance, and onboarding materials.\u003C/p>\u003C/li>\u003Cli>\u003Cp>SFE insights and performance enablement: Enable SFE performance tracking by ensuring CRM data supports segmentation, targeting, call planning, and omnichannel KPIs. Partner with analytics teams to translate insights into improved field execution.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cbr>\u003Cb>Qualifications, skills & experience required\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Degree in Business, Marketing, IT, Data & Analytics, or a related field.\u003C/p>\u003C/li>\u003Cli>\u003Cp>CRM, MarTech, digital, or data certifications preferred.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven experience in CRM administration (for example, Salesforce or Veeva).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience in CRM, commercial operations, MarTech, or related roles, ideally within pharma or healthcare.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Exposure to data governance, system releases, and multi-country stakeholder engagement.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong CRM technical knowledge with an understanding of SFE and omnichannel workflows.\u003C/p>\u003C/li>\u003Cli>\u003Cp>High attention to data quality, compliance, and detail.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to translate business needs into clear requirements and practical solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong stakeholder management and communication skills.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands on, structured, and solution-oriented working style.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Coaching mindset with an analytical and continuous improvement focus.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Skills: \u003C/b>\u003C/p>Biopharmaceutical Industry, Continuous Process Improvement, Data Governance, Documentation Systems, Governance Framework, IT Demand Management, IT Project Lifecycle, Marketing, Marketing Automation, Measurement Analysis, Prioritization, Program Management, Stakeholder Engagement, Stakeholder Management, Strategic Management, Strategic Planning\u003Cp>\u003Cb>Preferred Skills: \u003C/b>\u003C/p>\u003Cp>Current Employees apply HERE\u003C/p>\u003Cp>Current Contingent Workers apply HERE\u003C/p>\u003Cp>\u003Cb>Search Firm Representatives Please Read Carefully \u003C/b>\u003Cbr>Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. \u003C/p>\u003Cp>\u003Cb>Employee Status: \u003C/b>\u003C/p>Regular\u003Cp>\u003Cb>Relocation:\u003C/b>\u003C/p>No relocation\u003Cp>\u003Cb>VISA Sponsorship:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Travel Requirements:\u003C/b>\u003C/p>No Travel Required\u003Cp>\u003Cb>Flexible Work Arrangements:\u003C/b>\u003C/p>Hybrid\u003Cp>\u003Cb>Shift:\u003C/b>\u003C/p>Not Indicated\u003Cp>\u003Cb>Valid Driving License:\u003C/b>\u003C/p>No\u003Cp>\u003Cb>Hazardous Material(s):\u003C/b>\u003C/p>n/a\u003Cp>\u003Cb>Job Posting End Date:\u003C/b>\u003C/p>05/4/2026\u003Cp>\u003Cb>*A job posting is effective until 11:59:59PM on the day \u003Cu>BEFORE\u003C/u> the listed job posting end date. Please ensure you apply to a job posting no later than the day \u003Cu>BEFORE\u003C/u> the job posting end date. \u003C/b>\u003C/p>","Job DescriptionThe positionThe CRM & SFE Specialist owns the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working, including governance, standards, and adoption. The role is accountable for system reliability, data quality, and user adoption, ensuring compliant, high value CRM use across markets. The specialist continuously enhances CRM capabilities to support SFE processes, omnichannel engagement, and efficient commercial execution. As the single point of accountability for CRM and SFE across the assigned markets, the role partners closely with commercial teams and key stakeholders.What will you doSFE cycles and execution enablement: Coordinate and govern cross market SFE cycles, including segmentation, targeting, Multi-Channel Cycle Plan (MCCP), call planning logic, and incentive related guardrails.Governance and strategy: Maintain and evolve the market CRM and SFE governance framework, standards, and operating model. Represent market needs in regional forums and translate market requirements into harmonized enhancements and user stories.Platform ownership: Serve as the primary CRM specialist for the markets. Ensure CRM capabilities support SFE and commercial execution. Drive continuous improvement in partnership with Business Practice Managers, IT, and other stakeholders.Demand and prioritization management: Own intake, prioritization, and sequencing of CRM and SFE requests across assigned markets, balancing global standards, regional priorities, and local needs.Collaboration: Align priorities and implementation plans with commercial and cross functional teams.Operations and enablement: Execute day-to-day operational tasks in the market and support execution excellence. Support training and onboarding, act as the escalation point for CRM queries, and monitor system stability in coordination with IT, regional and global support teams.Data quality and compliance: Lead master data governance and data quality standards across assigned markets. Ensure accurate and compliant customer master data, hierarchies, and activity records. Proactively identify and address data risks and improvement opportunities.Releases and change management: Coordinate CRM releases, testing, and change activities across markets. Deliver change communications, training, and adoption tracking. Maintain documentation, guidance, and onboarding materials.SFE insights and performance enablement: Enable SFE performance tracking by ensuring CRM data supports segmentation, targeting, call planning, and omnichannel KPIs. Partner with analytics teams to translate insights into improved field execution.Qualifications, skills & experience requiredDegree in Business, Marketing, IT, Data & Analytics, or a related field.CRM, MarTech, digital, or data certifications preferred.Proven experience in CRM administration (for example, Salesforce or Veeva).Experience in CRM, commercial operations, MarTech, or related roles, ideally within pharma or healthcare.Exposure to data governance, system releases, and multi-country stakeholder engagement.Strong CRM technical knowledge with an understanding of SFE and omnichannel workflows.High attention to data quality, compliance, and detail.Ability to translate business needs into clear requirements and practical solutions.Strong stakeholder management and communication skills.Hands on, structured, and solution-oriented working style.Coaching mindset with an analytical and continuous improvement focus.Required Skills: Biopharmaceutical Industry, Continuous Process Improvement, Data Governance, Documentation Systems, Governance Framework, IT Demand Management, IT Project Lifecycle, Marketing, Marketing Automation, Measurement Analysis, Prioritization, Program Management, Stakeholder Engagement, Stakeholder Management, Strategic Management, Strategic PlanningPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:No Travel RequiredFlexible Work Arrangements:HybridShift:Not IndicatedValid Driving License:NoHazardous Material(s):n/aJob Posting End Date:05/4/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.",1776504208000,"2026-04-18 11:23:54","2026-04-18T09:23:54.000Z",{"jsonldValid":13,"jsonld":12},{"id":64,"slug":65,"title":66,"companyname":67,"companylogo":68,"companyTagline":69,"companyIndustry":70,"city":71,"country":71,"remote":13,"employmentType":72,"department":73,"content_html":74,"content_text":75,"years":19,"createdAt":76,"updatedAtISO":77,"postedAtISO":78,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":23,"schema":79},"7e2bd7d5cb53d8327b55d9ebdd35afc63a6e63f656a8e0dd56faad8cfcb7b3c3","account-manager-at-deliverect-2300735195","Account Manager","Deliverect","https://logo.clearbit.com/deliverect.com","The global expert in food tech","Hospitality","Mexico City",[15],"Other","\u003Cp>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.\u003C/p>\u003Cbr>\n\u003Cp>\u003Cstrong>Department Focus:\u003C/strong> The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. \u003C/p>\n\u003Cp>\u003Cstrong>Your Impact:\u003C/strong>\u003C/p>\n\u003Cp>As a Growth Account Manager (GAM) for the SMB/MM segment in Mexico City, you will play a pivotal role in unlocking the full potential of our existing restaurant partners across the region. Acting as a trusted commercial advisor, you will deeply understand your customers' business needs, driving revenue expansion through upselling, cross-selling add-ons, and optimizing platform adoption. Your dedication to fostering strong, long-term relationships will directly reduce churn and contribute significantly to Deliverect's regional growth and ongoing market success.\u003C/p>\n\n\u003Cp>This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Mexico City office and 1 day from the comfort of your home\u003C/p>\n\u003Cbr>\u003Ch2>What you will do:\u003C/h2>\n\n\u003Cli>\n\u003Cp>Manage and grow a portfolio of existing SMB and Mid-Market restaurant accounts, serving as their primary commercial partner to maximize their adoption of the Deliverect platform\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Drive regional revenue growth by identifying up-sell and cross-sell opportunities, successfully introducing new product features, add-ons, and modules to your account base\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Conduct regular business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Actively identify accounts at risk of churn, developing proactive retention strategies and handling objections with resilience to secure long-term contract renewals\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Collaborate closely with the Customer Experience and Implementation teams to ensure smooth post-onboarding transitions and quick resolution of ongoing technical or operational hurdles\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Maintain data-driven precision within our CRM platform (HubSpot) to ensure clear communication, accurate pipeline forecasting, and effective account management\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Continuously review and refine account management workflows, sharing insights with the broader team to optimize customer experiences and streamline operational efficiency\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>.\u003C/p>\n\u003C/li>\n\n\u003Cbr>\u003Ch2>What you will Bring:\u003C/h2>\n\n\u003Cli>\n\u003Cp>3+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Demonstrable experience managing and nurturing relationships with mid-market preferably within the restaurant, food tech, or POS systems landscape\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Strong commercial acumen with a solutions-driven mindset, highly comfortable driving consultative up-sell discussions and negotiating contract renewals\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Technical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Excellent interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience working with CRM software (e.g., HubSpot) and ticketing systems to manage account pipelines effectively\u003Csup>\u003C/sup>. \u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>A bachelor's degree in a relevant field or equivalent work experience.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Fluency in English is required, with strong written and verbal communication skills being essential\u003Csup>\u003C/sup>.\u003C/p>\n\u003C/li>\n\n\u003Cbr>\u003Cp>\u003Cb>Join Our Innovative Journey:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>What You'll Gain by Joining Us:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Invest in Your Growth-\u003C/b>\u003Cb> \u003C/b>We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.\u003C/p>\u003Cp>\u003Cb>Solve Meaningful Challenges-\u003C/b>\u003Cb> \u003C/b>Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.\u003C/p>\u003Cp>\u003Cb>Drive Innovation- \u003C/b>Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.\u003C/p>\u003Cp>\u003Cb>Collaborate with a Global Team-\u003C/b>\u003Cb> \u003C/b>Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.\u003C/p>\u003Cp>\u003Cb>Be Part of a Unicorn-\u003C/b> Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.\u003C/p>\u003Cp>\u003Cb>Enjoy Regionally Tailored Rewards- \u003C/b>Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Our Commitment to Inclusion:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Important Information:\u003C/b>\u003C/p>\u003Cbr>\u003Cp>1. Fluency in English is required, with strong written and verbal communication skills being essential. \u003C/p>\u003Cp>2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.\u003C/p>\u003Cp>3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.\u003C/p>\u003Cp>4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.\u003C/p>\u003Cbr>\u003Cbr>\u003Cp>\u003Ci>If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.\u003C/i>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Ready to shape the future of commerce with us? Explore our opportunities and apply today!\u003C/b>\u003C/p>","At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.\nDepartment Focus: The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market. \nYour Impact:\nAs a Growth Account Manager (GAM) for the SMB/MM segment in Mexico City, you will play a pivotal role in unlocking the full potential of our existing restaurant partners across the region. Acting as a trusted commercial advisor, you will deeply understand your customers' business needs, driving revenue expansion through upselling, cross-selling add-ons, and optimizing platform adoption. Your dedication to fostering strong, long-term relationships will directly reduce churn and contribute significantly to Deliverect's regional growth and ongoing market success.\n\nThis is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Mexico City office and 1 day from the comfort of your home\nWhat you will do:\n\n\nManage and grow a portfolio of existing SMB and Mid-Market restaurant accounts, serving as their primary commercial partner to maximize their adoption of the Deliverect platform. \n\n\nDrive regional revenue growth by identifying up-sell and cross-sell opportunities, successfully introducing new product features, add-ons, and modules to your account base. \n\n\nConduct regular business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI. \n\n\nActively identify accounts at risk of churn, developing proactive retention strategies and handling objections with resilience to secure long-term contract renewals. \n\n\nCollaborate closely with the Customer Experience and Implementation teams to ensure smooth post-onboarding transitions and quick resolution of ongoing technical or operational hurdles. \n\n\nMaintain data-driven precision within our CRM platform (HubSpot) to ensure clear communication, accurate pipeline forecasting, and effective account management. \n\n\nContinuously review and refine account management workflows, sharing insights with the broader team to optimize customer experiences and streamline operational efficiency.\n\n\nWhat you will Bring:\n\n\n3+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets. \n\n\nDemonstrable experience managing and nurturing relationships with mid-market preferably within the restaurant, food tech, or POS systems landscape. \n\n\nStrong commercial acumen with a solutions-driven mindset, highly comfortable driving consultative up-sell discussions and negotiating contract renewals. \n\n\nTechnical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value. \n\n\nExcellent interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders. \n\n\nExperience working with CRM software (e.g., HubSpot) and ticketing systems to manage account pipelines effectively. \n\n\nA bachelor's degree in a relevant field or equivalent work experience.\n\n\nFluency in English is required, with strong written and verbal communication skills being essential.\n\n\nJoin Our Innovative Journey:At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.What You'll Gain by Joining Us:Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.Our Commitment to Inclusion:We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.Important Information:1. Fluency in English is required, with strong written and verbal communication skills being essential. 2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.Ready to shape the future of commerce with us? Explore our opportunities and apply today!",1782444312000,"2026-06-26 05:25:43","2026-06-25T15:04:37.879Z",{"jsonldValid":13,"jsonld":12},{"id":81,"slug":82,"title":83,"companyname":84,"companylogo":85,"companyTagline":86,"companyIndustry":87,"city":88,"country":89,"remote":90,"employmentType":91,"department":92,"content_html":93,"content_text":94,"years":19,"createdAt":76,"updatedAtISO":95,"postedAtISO":96,"hasSalary":13,"salaryMin":97,"salaryMax":98,"currency":99,"schema":100},"b912085ff70372f0cb61ea352be4f235fa837793e6c5a5a341ffea563df95644","sales-development-representative-spanish-speaking-at-roofr-94eb42d408","Sales Development Representative - Spanish Speaking","Roofr","https://logo.clearbit.com/roofr.com","🏡 We're Roofr [roof-er]. One software, all the tools you need to grow your roofing business.","Software Development","Remote: Canada","Canada",true,[15],"Sales","\u003Cp>At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.\u003C/p>\n\u003Cp>We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.\u003C/p>\n\u003Cp>This position is for an existing vacancy.\u003C/p>\u003Cp>Roofr is looking for an experienced Spanish speaking Inbound SDR with a background in driving sales and developing new business opportunities. You will lead all inbound sales inquiries and help define and improve sales processes to provide white glove experience for our customers. \u003C/p>\n\u003Cp>\u003Cstrong>What You'll Get to Do:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Learn about Roofr, our industry and competitors, and our value proposition\u003C/li>\n\u003Cli>Execute on a high number of daily activities (Calls, emails, social selling, etc.) \u003C/li>\n\u003Cli>Connect with and qualify inbound leads\u003C/li>\n\u003Cli>Build and establish rapport with multiple levels of buyers\u003C/li>\n\u003Cli>Understand the prospects needs and effectively communicate how Roofr will help\u003C/li>\n\u003Cli>Partner with Account Executives and collaborate on how to hand off qualified sales opportunities\u003C/li>\n\u003Cli>Document various details including use cases, purchase timeframes, and next steps\u003C/li>\n\u003Cli>Meet monthly, quarterly and annual quotas\u003C/li>\n\u003Cli>Manage customer expectations and contribute to a high level of customer satisfaction\u003C/li>\n\u003Cli>Provide detailed and accurate pipeline forecasting and maintain data hygiene\u003C/li>\n\u003Cli>As part of a startup team, help define and improve sales processes, strategies, tactics, and help our customers navigate our tools with ease\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What You'll Bring to the Role:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>2+ years of experience in related role\u003C/li>\n\u003Cli>Speaks and writes in Spanish fluently\u003C/li>\n\u003Cli>Able to work a PST schedule (located in Pacific, Mountain, Central timezones)\u003C/li>\n\u003Cli>Self-starter, highly detail-oriented, quick learner, able to think on your feet\u003C/li>\n\u003Cli>Strong interpersonal skills and a creative problem-solving approach\u003C/li>\n\u003Cli>Ability to take feedback, make adjustments, and handle objections\u003C/li>\n\u003Cli>Comfortable on the phone, strong email writing skills and happy to handle objections\u003C/li>\n\u003Cli>Uncover potential opportunities by having conversations and setting meetings with prospective buyers\u003C/li>\n\u003Cli>Familiarity with sales tools: Hubspot, Aircall, Intercom or equivalents\u003C/li>\n\u003Cli>Roofing and/or construction experience is a plus\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>Compensation Band: $65,000.00 - $72,000.00 + commission CAD\u003C/em>\u003C/p>\u003Cp>Our compensation ranges are built using multiple market benchmarks and reflect both the scope of the role and current market data. While many hires fall within the beginning to midpoint of the band to allow for growth over time, we tailor offers based on each candidate’s experience, seniority, and demonstrated impact.\u003C/p>\n\u003Cp>\u003Cstrong>🏠 What we offer (US + Canada)\u003C/strong>\u003C/p>\n\u003Cp>When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:\u003C/p>\n\u003Cp>\u003Cstrong>🏝️ Vacation/Paid Time Off:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!\u003C/li>\n\u003Cli>1 Friday off per month (we call those our laundry days!)\u003C/li>\n\u003Cli>Company wide paid shutdown for the week between Christmas and New Years\u003C/li>\n\u003Cli>Flexible time off\u003C/li>\n\u003Cli>80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada\u003C/li>\n\u003Cli>RRSP/401k match\u003C/li>\n\u003Cli>Generous Parental Leave policy\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>🤝 Perks:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>We host an annual company retreat with great team building activities\u003C/li>\n\u003Cli>Ample learning and development opportunities to continue growing your career\u003C/li>\n\u003Cli>Home office setup stipend\u003C/li>\n\u003Cli>Internet and phone allowance\u003C/li>\n\u003Cli>Remote first culture\u003C/li>\n\u003Cli>Weekly Friday paydays!\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>🤖 AI Notice\u003C/strong>\u003C/p>\n\u003Cp>At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you.\u003C/p>\n\u003Cp>Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too.\u003C/p>\n\u003Cp>And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️\u003C/p>\n\u003Cp>⚠️ \u003Cstrong>Important Notice\u003C/strong>\u003C/p>\n\u003Cp>We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: \u003Cstrong>roofrr.com\u003C/strong> (note the extra “r”). \u003Cem>\u003Cem>Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>To ensure your application is legitimate, please apply \u003Cstrong>directly\u003C/strong> through our official careers page: https://roofr.com/careers.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>If you receive any suspicious messages or have questions, reach out to us at \u003Cstrong>talent@roofr.com\u003C/strong>.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Your safety and security are important to us — thank you for your vigilance!\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.\u003C/em>\u003C/p>","At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.\nWe have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.\nThis position is for an existing vacancy.Roofr is looking for an experienced Spanish speaking Inbound SDR with a background in driving sales and developing new business opportunities. You will lead all inbound sales inquiries and help define and improve sales processes to provide white glove experience for our customers. \nWhat You'll Get to Do:\n\nLearn about Roofr, our industry and competitors, and our value proposition\nExecute on a high number of daily activities (Calls, emails, social selling, etc.) \nConnect with and qualify inbound leads\nBuild and establish rapport with multiple levels of buyers\nUnderstand the prospects needs and effectively communicate how Roofr will help\nPartner with Account Executives and collaborate on how to hand off qualified sales opportunities\nDocument various details including use cases, purchase timeframes, and next steps\nMeet monthly, quarterly and annual quotas\nManage customer expectations and contribute to a high level of customer satisfaction\nProvide detailed and accurate pipeline forecasting and maintain data hygiene\nAs part of a startup team, help define and improve sales processes, strategies, tactics, and help our customers navigate our tools with ease\n\nWhat You'll Bring to the Role:\n\n2+ years of experience in related role\nSpeaks and writes in Spanish fluently\nAble to work a PST schedule (located in Pacific, Mountain, Central timezones)\nSelf-starter, highly detail-oriented, quick learner, able to think on your feet\nStrong interpersonal skills and a creative problem-solving approach\nAbility to take feedback, make adjustments, and handle objections\nComfortable on the phone, strong email writing skills and happy to handle objections\nUncover potential opportunities by having conversations and setting meetings with prospective buyers\nFamiliarity with sales tools: Hubspot, Aircall, Intercom or equivalents\nRoofing and/or construction experience is a plus\n\nCompensation Band: $65,000.00 - $72,000.00 + commission CADOur compensation ranges are built using multiple market benchmarks and reflect both the scope of the role and current market data. While many hires fall within the beginning to midpoint of the band to allow for growth over time, we tailor offers based on each candidate’s experience, seniority, and demonstrated impact.\n🏠 What we offer (US + Canada)\nWhen you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:\n🏝️ Vacation/Paid Time Off:\n\n1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!\n1 Friday off per month (we call those our laundry days!)\nCompany wide paid shutdown for the week between Christmas and New Years\nFlexible time off\n80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada\nRRSP/401k match\nGenerous Parental Leave policy\n\n🤝 Perks:\n\nWe host an annual company retreat with great team building activities\nAmple learning and development opportunities to continue growing your career\nHome office setup stipend\nInternet and phone allowance\nRemote first culture\nWeekly Friday paydays!\n\n🤖 AI Notice\nAt Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you.\nFeel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too.\nAnd don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️\n⚠️ Important Notice\nWe’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls.\nTo ensure your application is legitimate, please apply directly through our official careers page: https://roofr.com/careers.\nIf you receive any suspicious messages or have questions, reach out to us at talent@roofr.com.\nYour safety and security are important to us — thank you for your vigilance!\nRoofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.","2026-06-26 05:25:44","2026-06-25T20:08:52.000Z",65000,72000,"CAD",{"jsonldValid":13,"jsonld":12},{"id":102,"slug":103,"title":104,"companyname":105,"companylogo":106,"companyTagline":107,"companyIndustry":108,"city":109,"country":110,"remote":13,"employmentType":111,"department":112,"content_html":113,"content_text":114,"years":19,"createdAt":115,"updatedAtISO":116,"postedAtISO":117,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":118,"schema":119},"623b1be2aff183301896c5eddc5e75f3a5af6c02314fc26cdfebea5483fa2162","adobe-analytics-and-customer-data-consultant-at-valtech-79fd6d0b66","Adobe Analytics & Customer Data Consultant","Valtech","https://logo.clearbit.com/valtech.com","We are Valtech, a global company focused on business transformation.","IT Services and IT Consulting","Paris","France",[15],"Data","\u003Ch1>\u003Cstrong>Adobe Analytics & Customer Data Consultant (all genders)\u003C/strong>\u003C/h1>\n\u003Cp>Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.\u003C/p>\n\u003Cul>\n\u003Cli>Work on large-scale Analytics, Personalization, and AI transformation programs. \u003C/li>\n\u003Cli>Partner with some of the world's leading brands. \u003C/li>\n\u003Cli>Shape the future of customer experience through data and AI. \u003C/li>\n\u003Cli>Collaborate with experts across Analytics, Data Engineering, Customer Experience, Personalization, and AI. \u003C/li>\n\u003Cli>Develop expertise across the Adobe Experience Cloud ecosystem and next-generation customer data platforms.s\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>The opportunity\u003C/strong>\u003C/h3>\n\u003Cp>At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. \u003C/p>\n\u003Cp>We are proud of: \u003C/p>\n\u003Cul>\n\u003Cli>The work we do and the innovation we drive\u003C/li>\n\u003Cli>Our values of share, care and dare\u003C/li>\n\u003Cli>A workplace culture that fosters creativity, diversity and autonomy\u003C/li>\n\u003Cli>Our borderless, global framework, which enables seamless collaboration\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>The role \u003C/strong>\u003C/h3>\n\u003Cp>As part of our Data & AI team, you will help leading brands unlock the value of their customer and marketing data through Analytics, Customer Experience, Personalization, and AI initiatives. \u003C/p>\n\u003Cp>You will act as a bridge between business, marketing, and technology teams, helping clients design and implement modern digital analytics, customer data, and audience activation solutions across the Adobe ecosystem. \u003C/p>\n\u003Cp>As an \u003Cstrong>Adobe Analytics & Customer Data Consultant (all genders)\u003C/strong>, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring\u003Cstrong> \u003C/strong>\u003Cstrong>+6 years \u003C/strong>of experience, a growth mindset and a drive to make a lasting impact. \u003C/p>\n\u003Cp>You will thrive in this role if you are: \u003C/p>\n\u003Cul>\n\u003Cli>A curious problem solver who challenges the status quo \u003C/li>\n\u003Cli>A collaborator who values teamwork and knowledge-sharing \u003C/li>\n\u003Cli>Excited by the intersection of technology, creativity and data \u003C/li>\n\u003Cli>Experienced in Agile methodologies and consulting (a plus) \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Role responsibilities\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Lead Analytics and customer data initiatives for major international clients. \u003C/li>\n\u003Cli>Design and implement measurement strategies, tracking plans, and data collection frameworks.\u003C/li>\n\u003Cli>Configure and optimize Adobe Analytics, Customer Journey Analytics (CJA). \u003C/li>\n\u003Cli>Support audience creation, segmentation, and activation use cases. \u003C/li>\n\u003Cli>Contribute to Customer 360 and customer data platform (CDP) initiatives. \u003C/li>\n\u003Cli>Design and develop robust, scalable data pipelines.\u003C/li>\n\u003Cli>Translate business and marketing requirements into scalable data solutions. \u003C/li>\n\u003Cli>Collaborate with Data Engineering, AI, Personalization, and Customer Experience teams. \u003C/li>\n\u003Cli>Collaborate closely with Data Science, Analytics, AI, and Customer Experience teams. \u003C/li>\n\u003Cli>Support clients in leveraging customer data for personalization and AI-driven experiences. \u003C/li>\n\u003Cli>Participate in innovation initiatives around AI, Generative AI, and next-generation customer experiences.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Must have qualifications\u003C/strong>\u003C/h3>\n\u003Cp>To be considered for this role, you must meet the following essential qualifications:\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>+6 years of experience\u003C/strong> in Digital Analytics, Customer Data, or Marketing Technology. \u003C/li>\n\u003Cli>Strong experience with \u003Cstrong>Adobe Analytics\u003C/strong>. \u003C/li>\n\u003Cli>Experience designing measurement frameworks and tracking strategies. \u003C/li>\n\u003Cli>Strong understanding of digital customer journeys and marketing performance measurement. \u003C/li>\n\u003Cli>Experience working with web and mobile analytics implementations. \u003C/li>\n\u003Cli>Ability to translate business needs into data and analytics solutions. \u003C/li>\n\u003Cli>Strong stakeholder management and communication skills. \u003C/li>\n\u003Cli>Adobe Analytics certification.\u003C/li>\n\u003Cli>Experience working in consulting or digital transformation environments. \u003C/li>\n\u003Cli>Strong understanding of customer experience, personalization, and marketing technology ecosystems.\u003C/li>\n\u003Cli>Curiosity for emerging technologies, AI, and Generative AI. \u003C/li>\n\u003Cli>Ability to engage both business stakeholders and technical teams.\u003C/li>\n\u003Cli>Proactive, client-focused, and solution-oriented mindset. \u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Nice to have qualifications\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Experience with Adobe Customer Journey Analytics (CJA). \u003C/li>\n\u003Cli>Experience with Adobe Experience Platform (AEP). \u003C/li>\n\u003Cli>Experience with Real-Time CDP or other Customer Data Platforms (Hightouch, Lytics)\u003C/li>\n\u003Cli>Knowledge of audience segmentation and activation. \u003C/li>\n\u003Cli>Experience with GTM, Adobe Tags, or tag management solutions. \u003C/li>\n\u003Cli>Understanding of data engineering concepts and modern cloud data platforms such as Snowflake, BigQuery, Databricks, or Azure. \u003C/li>\n\u003Cli>SQL knowledge. \u003C/li>\n\u003Cli>Experience with AI and personalization use cases. \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.\u003C/em>\u003C/p>\n\u003Ch3>\u003Cstrong>Commitment to reaching all kinds of people\u003C/strong>\u003C/h3>\n\u003Cp>We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. \u003C/p>\n\u003Ch3>\u003Cstrong>The benefits\u003C/strong>\u003C/h3>\n\u003Cp>This is a \u003Cstrong>permanent\u003C/strong> position based in \u003Cstrong>Paris/France\u003C/strong>.\u003C/p>\n\u003Cp>Beyond a competitive compensation package, we offer: \u003C/p>\n\u003Cul>\n\u003Cli>Flexibility, with remote and hybrid work options (country-dependent) \u003C/li>\n\u003Cli>Career advancement, with international mobility and professional development programs\u003C/li>\n\u003Cli>Learning and development, with access to cutting-edge tools, training and industry experts\u003C/li>\n\u003C/ul>\n\u003Cp>Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. \u003C/p>\n\u003Ch3>\u003Cstrong>Your application process\u003C/strong>\u003C/h3>\n\u003Cp>Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.\u003C/p>\n\u003Cp>⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.\u003C/p>\n\u003Cp>We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. \u003C/p>\n\u003Ch3>\u003Cstrong>About Valtech\u003C/strong>\u003C/h3>\n\u003Cp>Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. \u003C/p>\n\u003Cp>At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. \u003C/p>\n\u003Cp>At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. \u003C/p>\n\u003Cp>\u003Cstrong>Are you ready to create what’s next? Join us.\u003C/strong>\u003C/p>\n\u003Cp>\u003Cem>As per the AGG (General Equal Treatment Act) in Germany and equivalent in France, jobs must be advertised in a gender-neutral manner. We use the statement (all genders) to make it clear that this position is open to all genders in these countries, even if the job title itself can be translated or interpreted as \"masculine\" in the French or German language.\u003C/em>\u003C/p>","Adobe Analytics & Customer Data Consultant (all genders)\nWhy Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.\n\nWork on large-scale Analytics, Personalization, and AI transformation programs. \nPartner with some of the world's leading brands. \nShape the future of customer experience through data and AI. \nCollaborate with experts across Analytics, Data Engineering, Customer Experience, Personalization, and AI. \nDevelop expertise across the Adobe Experience Cloud ecosystem and next-generation customer data platforms.s\n\nThe opportunity\nAt Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. \nWe are proud of: \n\nThe work we do and the innovation we drive\nOur values of share, care and dare\nA workplace culture that fosters creativity, diversity and autonomy\nOur borderless, global framework, which enables seamless collaboration\n\nThe role \nAs part of our Data & AI team, you will help leading brands unlock the value of their customer and marketing data through Analytics, Customer Experience, Personalization, and AI initiatives. \nYou will act as a bridge between business, marketing, and technology teams, helping clients design and implement modern digital analytics, customer data, and audience activation solutions across the Adobe ecosystem. \nAs an Adobe Analytics & Customer Data Consultant (all genders), you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring +6 years of experience, a growth mindset and a drive to make a lasting impact. \nYou will thrive in this role if you are: \n\nA curious problem solver who challenges the status quo \nA collaborator who values teamwork and knowledge-sharing \nExcited by the intersection of technology, creativity and data \nExperienced in Agile methodologies and consulting (a plus) \n\nRole responsibilities\n\nLead Analytics and customer data initiatives for major international clients. \nDesign and implement measurement strategies, tracking plans, and data collection frameworks.\nConfigure and optimize Adobe Analytics, Customer Journey Analytics (CJA). \nSupport audience creation, segmentation, and activation use cases. \nContribute to Customer 360 and customer data platform (CDP) initiatives. \nDesign and develop robust, scalable data pipelines.\nTranslate business and marketing requirements into scalable data solutions. \nCollaborate with Data Engineering, AI, Personalization, and Customer Experience teams. \nCollaborate closely with Data Science, Analytics, AI, and Customer Experience teams. \nSupport clients in leveraging customer data for personalization and AI-driven experiences. \nParticipate in innovation initiatives around AI, Generative AI, and next-generation customer experiences.\n\nMust have qualifications\nTo be considered for this role, you must meet the following essential qualifications:\n\n+6 years of experience in Digital Analytics, Customer Data, or Marketing Technology. \nStrong experience with Adobe Analytics. \nExperience designing measurement frameworks and tracking strategies. \nStrong understanding of digital customer journeys and marketing performance measurement. \nExperience working with web and mobile analytics implementations. \nAbility to translate business needs into data and analytics solutions. \nStrong stakeholder management and communication skills. \nAdobe Analytics certification.\nExperience working in consulting or digital transformation environments. \nStrong understanding of customer experience, personalization, and marketing technology ecosystems.\nCuriosity for emerging technologies, AI, and Generative AI. \nAbility to engage both business stakeholders and technical teams.\nProactive, client-focused, and solution-oriented mindset. \n\nNice to have qualifications\n\nExperience with Adobe Customer Journey Analytics (CJA). \nExperience with Adobe Experience Platform (AEP). \nExperience with Real-Time CDP or other Customer Data Platforms (Hightouch, Lytics)\nKnowledge of audience segmentation and activation. \nExperience with GTM, Adobe Tags, or tag management solutions. \nUnderstanding of data engineering concepts and modern cloud data platforms such as Snowflake, BigQuery, Databricks, or Azure. \nSQL knowledge. \nExperience with AI and personalization use cases. \n\nIf you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.\nCommitment to reaching all kinds of people\nWe design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. \nThe benefits\nThis is a permanent position based in Paris/France.\nBeyond a competitive compensation package, we offer: \n\nFlexibility, with remote and hybrid work options (country-dependent) \nCareer advancement, with international mobility and professional development programs\nLearning and development, with access to cutting-edge tools, training and industry experts\n\nOur benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. \nYour application process\nOnce you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.\n⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.\nWe are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. \nAbout Valtech\nValtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. \nAt the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. \nAt Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. \nAre you ready to create what’s next? Join us.\nAs per the AGG (General Equal Treatment Act) in Germany and equivalent in France, jobs must be advertised in a gender-neutral manner. We use the statement (all genders) to make it clear that this position is open to all genders in these countries, even if the job title itself can be translated or interpreted as \"masculine\" in the French or German language.",1782408460000,"2026-06-25 19:27:58","2026-06-25T08:57:50.000Z","EUR",{"jsonldValid":13,"jsonld":12},1782463344545]