[{"data":1,"prerenderedAt":95},["ShallowReactive",2],{"$fVHBrqWh4DGje_KAA-FPWzusuE2dvdsJYKrs1c5HYj8s":3,"$fTliw2l5611SQvwy7m5bXnpk9jIkGnPvH42qKkz3FjZo":28},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":26},"52e6f91eff7e896681be3a173b3e91489eacbebd7aa37ffc410a9b69a19d1bad","shopify-merchant-support-specialist-at-fresh-prints-e1244e5f4c","Shopify Merchant Support Specialist","Fresh Prints","https://logo.clearbit.com/freshprints.com","America's fastest growing collegiate custom apparel company six years in a row.","Retail Apparel and Fashion","India (Remote)","India",true,[16],"Full-time","Other","\u003Ch3>\u003Cstrong>About Frontier\u003C/strong>\u003C/h3>\n\u003Cp>\u003Cstrong>Frontier\u003C/strong> is a subsidiary of \u003Cstrong>Fresh Prints\u003C/strong>. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it \u003Cstrong>Frontier\u003C/strong>.\u003C/p>\n\u003Cp>At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\u003C/p>\n\u003Cp>\u003Cstrong>Think of us as your personal talent agent — and good luck with the application!\u003C/strong> 😊\u003C/p>\n\u003Ch3>\u003Cstrong>About Intelligems\u003C/strong>\u003C/h3>\n\u003Cp>There are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving \u003Cstrong>6–10% of potential profit\u003C/strong> on the table.\u003C/p>\n\u003Cp>\u003Cstrong>Intelligems\u003C/strong> is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\u003C/p>\n\u003Cp>We're currently working with \u003Cstrong>500+ brands\u003C/strong> and have processed over \u003Cstrong>$4B\u003C/strong> of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over \u003Cstrong>$4M in funding\u003C/strong>. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\u003C/p>\n\u003Ch3>\u003Cstrong>The Role: Shopify Merchant Support Specialist\u003C/strong>\u003C/h3>\n\u003Cp>We’re looking for a Shopify Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the \u003Cstrong>Support & Implementation Manager\u003C/strong> and communicate with customers daily via \u003Cstrong>email, Slack, and chat\u003C/strong> to resolve issues and deliver an outstanding customer experience.\u003C/p>\n\u003Ch4>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\n\u003Cp>Deliver a best-in-class customer experience by responding promptly to customer inquiries\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Become a product expert so you can answer questions quickly and accurately\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Manage 20–30 open customer conversations at a time\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Own follow-ups and ensure all tickets are resolved in a timely manner\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Collaborate with internal teams on escalated or complex issues\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Spot trends in support issues and share insights with product, tech, and ops\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Contribute to internal knowledge-sharing (documentation, training, etc.)\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Qualifications\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Proven experience in supporting Shopify merchants\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Excellent communication and problem-solving skills\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>You love helping people and can think on your feet\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Comfortable wearing many hats and juggling priorities\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Ability to multitask, stay organized, and manage time effectively\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience in e-commerce, SaaS, or analytics is a plus\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\u003C/p>\n\u003C/li>\n\u003Cli>Comfortable with providing weekend support\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Culture & Values\u003C/strong>\u003C/h3>\n\u003Cp>At Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\u003C/p>\n\u003Col>\n\u003Cli>\n\u003Cp>\u003Cstrong>Put customers first\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Be honest and transparent. Always act in the customer’s best interest.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Be helpful\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Support teammates, customers, and partners with generosity and kindness.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Strive for excellence\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Commit to being world-class at what you do.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Build and develop a diverse, world-class team\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Hire the best, and invest in feedback and growth.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Have a perspective\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Speak up when you disagree. Everyone is responsible for making us better.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003C/ol>\n\u003Ch3>\u003Cstrong>What’s Offered\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Competitive salary and equity packages\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Flexible vacation and PTO\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Chr>","About Frontier\nFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.\nAt Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\nThink of us as your personal talent agent — and good luck with the application! 😊\nAbout Intelligems\nThere are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving 6–10% of potential profit on the table.\nIntelligems is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\nWe're currently working with 500+ brands and have processed over $4B of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over $4M in funding. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\nThe Role: Shopify Merchant Support Specialist\nWe’re looking for a Shopify Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.\nKey Responsibilities\n\n\nDeliver a best-in-class customer experience by responding promptly to customer inquiries\n\n\nTroubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\n\n\nBecome a product expert so you can answer questions quickly and accurately\n\n\nManage 20–30 open customer conversations at a time\n\n\nOwn follow-ups and ensure all tickets are resolved in a timely manner\n\n\nCollaborate with internal teams on escalated or complex issues\n\n\nSpot trends in support issues and share insights with product, tech, and ops\n\n\nContribute to internal knowledge-sharing (documentation, training, etc.)\n\n\nQualifications\n\n\nProven experience in supporting Shopify merchants\n\n\nExcellent communication and problem-solving skills\n\n\nYou love helping people and can think on your feet\n\n\nComfortable wearing many hats and juggling priorities\n\n\nAbility to multitask, stay organized, and manage time effectively\n\n\nExperience in e-commerce, SaaS, or analytics is a plus\n\n\nFamiliarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\n\nComfortable with providing weekend support\n\nCulture & Values\nAt Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\n\n\nPut customers first\n\n\nBe honest and transparent. Always act in the customer’s best interest.\n\n\n\n\nBe helpful\n\n\nSupport teammates, customers, and partners with generosity and kindness.\n\n\n\n\nStrive for excellence\n\n\nCommit to being world-class at what you do.\n\n\n\n\nBuild and develop a diverse, world-class team\n\n\nHire the best, and invest in feedback and growth.\n\n\n\n\nHave a perspective\n\n\nSpeak up when you disagree. Everyone is responsible for making us better.\n\n\n\n\nWhat’s Offered\n\n\nCompetitive salary and equity packages\n\n\nFlexible vacation and PTO",0,1782898158000,"2026-07-01 11:30:18","2026-06-26T19:13:51.000Z",false,"INR",{"jsonldValid":24,"jsonld":27},"",{"jobs":29},[30,41,55,64,73,87],{"id":31,"slug":32,"title":33,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":34,"department":35,"content_html":36,"content_text":37,"years":20,"createdAt":21,"updatedAtISO":38,"postedAtISO":39,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":40},"af54bf46dd9c9b30d97e931fe748706c218edc45a673fcddff5efe7ddeff63b4","founding-engineer-at-fresh-prints-267aee7603","Founding Engineer",[16],"Engineering","\u003Ch3>\u003Cstrong>About Frontier\u003C/strong>\u003C/h3>\n\u003Cp>\u003Cstrong>Frontier\u003C/strong> is a subsidiary of \u003Cstrong>Fresh Prints\u003C/strong>. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it \u003Cstrong>Frontier\u003C/strong>.\u003C/p>\n\u003Cp>At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\u003C/p>\n\u003Cp>\u003Cstrong>Think of us as your personal talent agent — and good luck with the application!\u003C/strong> 😊\u003C/p>\n\u003Ch3>\u003Cstrong>The Role: Founding Engineer\u003C/strong>\u003C/h3>\n\u003Cp>Your mandate is to build the core systems, advanced backend products, and engineering culture that let Frontier scale our leading enterprise automation and workflows.\u003C/p>\n\u003Cp>This means owning complex production systems, optimizing internal operational tooling, building agent-powered workflows, and creating the structural harnesses that let engineers and operators ship software quickly and safely with AI.\u003C/p>\n\u003Cp>You will work directly with our leadership team and senior operators on the company’s highest-leverage engineering problems: end-to-end data processing speed, high-concurrency search quality, operator productivity, platform onboarding, client intelligence, and AI-assisted operations.\u003C/p>\n\u003Cp>We are only interested in someone who takes a long-term ownership mentality to technical architecture, infrastructure stability, and core business partnerships.\u003C/p>\n\u003Ch3>\u003Cstrong>Existing Tech Stack\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>Backend:\u003C/strong> Python (Django and FastAPI frameworks)\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Database:\u003C/strong> PostgreSQL Database and associated ORM frameworks\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Infrastructure:\u003C/strong> AWS Services and/or Railway cloud architectures\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>AI/Agentic Interface:\u003C/strong> Claude Code, Codex, Cursor, Model Model Context Protocol (MCP) tools, custom scripts, evaluation frameworks, and real-time observability pipelines\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>AI Function Leadership:\u003C/strong> Build and lead an AI-native engineering function with clear standards, fast shipping, and strong production discipline.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Core Infrastructure Improvement:\u003C/strong> Improve our core distributed systems, backend architectures, data ingestion layers, search, quoting, data management, payments, reporting, and internal copilots.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Agentic Harness Design:\u003C/strong> Design the harnesses that make agentic engineering reliable: repo instructions, skills, MCP tools, scripts, hooks, CI gates, evals, observability, permissions, and review loops.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Development Interface Execution:\u003C/strong> Use Claude Code, Codex, and related tools as a primary development interface, not an occasional assistant.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Non-Engineer Contribution Paths:\u003C/strong> Create a safe contribution path for non-engineers using AI tools, with rigorous engineering review loops at the right friction points.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Operational Systems Transformation:\u003C/strong> Turn messy, ambiguous operational constraints into simple, durable systems.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Team Development:\u003C/strong> Recruit, coach, and raise the engineering bar for a lean, elite engineering team.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Cross-Functional Collaboration:\u003C/strong> Work closely with growth, sales, operations, and finance to ship software that improves company revenue, margin, speed, and customer experience.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Qualifications\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>Hacker Mindset:\u003C/strong> You are a hacker in all aspects of life.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Full-Stack Depth:\u003C/strong> You are a strong full-stack engineer with a heavy backend bias.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Production Ownership:\u003C/strong> You have owned complex production systems that real customers or business operators depend on daily.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Startup DNA:\u003C/strong> You have experience with early-stage, high-growth tech environments, operating within lean and efficient teams.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Leadership Capabilities:\u003C/strong> You have strong leadership skills with experience in building, mentoring, and managing high-performing engineering teams or technical pods.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Agent Expert:\u003C/strong> You use coding agents every day and thoroughly understand their strengths, limitations, and failure modes from hands-on experience.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Interface Power-User:\u003C/strong> You frequently hit usage limits on Claude, Codex, Cursor, or similar tools because you actively push them to execute real-world production code.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Concrete Portfolio:\u003C/strong> You have taken ultimate ownership and responsibility for an existing product or system before and possess a portfolio, GitHub repo, Loom, write-up, or concrete example of an application you built from scratch.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Language Proficiency:\u003C/strong> You have strong proficiency with Python, PostgreSQL, and associated ORM frameworks (specifically Django and FastAPI).\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Ambiguity Decomposer:\u003C/strong> You know how to cleanly decompose ambiguous work into technical specs, discrete tasks, automated tests, evals, and reviewable artifacts.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Innovative Thinker:\u003C/strong> You are a creative thinker with the ability to identify innovative growth opportunities and experiment with new approaches.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Agent Failure Detection:\u003C/strong> You can tell when a generative agent is solving the wrong problem, overfitting to a test, hallucinating confidence, or making the codebase harder to maintain long-term.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Verification Disciplined:\u003C/strong> You care deeply about verification: tests, logs, traces, screenshots, PR reviews, evals, and hard evidence over subjective vibes.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Strategic Judgment:\u003C/strong> You have strong product judgment and can navigate smoothly from a business bottleneck to a clean technical design without needing everything pre-specified.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Disciplined Velocity:\u003C/strong> You move quickly, but you do not confuse speed with mess. You can lead people, set team standards, give direct feedback, and build a team that gets stronger over time.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>Bonus Points For:\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Experience building internal productivity tools, CRM custom engines, or dashboard tools for operations-heavy business segments.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Advanced knowledge of high-volume data scraping, browser automation, data parsing, or complex third-party API integrations.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience with communications automation, Slack, WhatsApp, HubSpot, payment gateways, workflow orchestration, or data-heavy analytical dashboards.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>You have built your own technical product from scratch before that has generated meaningful revenue ($100k+) or active consumer usage (100k+ users).\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>You have previously co-founded or started your own company.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience setting up AI guardrails at an organizational level: code review policies for AI-assisted contributions, IP and data-handling practices, secrets/access controls, model and tool selection, and evaluation frameworks.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>What’s Offered\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>High-Impact Ownership:\u003C/strong> Own the infrastructure for an established company with real product-market fit, high-profile customers, fast scaling, and a clear operational problem worth solving.\u003C/p>\n\u003C/li>\n\u003Cli>\u003Cstrong>Capital Stability:\u003C/strong> We have been profitable many more of our years than not, and all of our organizational design and capital allocation are about being one of the most consequential companies for human flourishing over the coming decades, rather than near-term fundraising cycles.\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Immediate Leverage Work:\u003C/strong> Work on a clear operational ecosystem where optimized software immediately improves customer experience, margins, unit economics, and team capacity.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Executive Access:\u003C/strong> Work directly with the company's cofounders, most senior executive leadership, and operators who treat AI-native systems as a core foundation of how the company runs.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Work Smarter Culture:\u003C/strong> We are big believers in always seeking to work smarter rather than working harder, ensuring our incentives align with excellent work/life balance.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Elite Mentorship:\u003C/strong> Have regular access to two advisors who are world-class startup founders/CTOs, who together have written most of the software behind funds managing over $15B, who would be excited to provide mentorship and give advice regularly.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Velocity Values:\u003C/strong> Grow with a team that values speed, standalone ownership, direct feedback, and practical systems that make customers' lives better.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Career Trajectory:\u003C/strong> Have many opportunities for personal, career, and compensation growth.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Shift Schedule:\u003C/strong> You will be working in US/EST shift timings.\u003C/p>\n\u003C/li>\n\u003C/ul>","About Frontier\nFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.\nAt Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\nThink of us as your personal talent agent — and good luck with the application! 😊\nThe Role: Founding Engineer\nYour mandate is to build the core systems, advanced backend products, and engineering culture that let Frontier scale our leading enterprise automation and workflows.\nThis means owning complex production systems, optimizing internal operational tooling, building agent-powered workflows, and creating the structural harnesses that let engineers and operators ship software quickly and safely with AI.\nYou will work directly with our leadership team and senior operators on the company’s highest-leverage engineering problems: end-to-end data processing speed, high-concurrency search quality, operator productivity, platform onboarding, client intelligence, and AI-assisted operations.\nWe are only interested in someone who takes a long-term ownership mentality to technical architecture, infrastructure stability, and core business partnerships.\nExisting Tech Stack\n\n\nBackend: Python (Django and FastAPI frameworks)\n\n\nDatabase: PostgreSQL Database and associated ORM frameworks\n\n\nInfrastructure: AWS Services and/or Railway cloud architectures\n\n\nAI/Agentic Interface: Claude Code, Codex, Cursor, Model Model Context Protocol (MCP) tools, custom scripts, evaluation frameworks, and real-time observability pipelines\n\n\nKey Responsibilities\n\n\nAI Function Leadership: Build and lead an AI-native engineering function with clear standards, fast shipping, and strong production discipline.\n\n\nCore Infrastructure Improvement: Improve our core distributed systems, backend architectures, data ingestion layers, search, quoting, data management, payments, reporting, and internal copilots.\n\n\nAgentic Harness Design: Design the harnesses that make agentic engineering reliable: repo instructions, skills, MCP tools, scripts, hooks, CI gates, evals, observability, permissions, and review loops.\n\n\nDevelopment Interface Execution: Use Claude Code, Codex, and related tools as a primary development interface, not an occasional assistant.\n\n\nNon-Engineer Contribution Paths: Create a safe contribution path for non-engineers using AI tools, with rigorous engineering review loops at the right friction points.\n\n\nOperational Systems Transformation: Turn messy, ambiguous operational constraints into simple, durable systems.\n\n\nTeam Development: Recruit, coach, and raise the engineering bar for a lean, elite engineering team.\n\n\nCross-Functional Collaboration: Work closely with growth, sales, operations, and finance to ship software that improves company revenue, margin, speed, and customer experience.\n\n\nQualifications\n\n\nHacker Mindset: You are a hacker in all aspects of life.\n\n\nFull-Stack Depth: You are a strong full-stack engineer with a heavy backend bias.\n\n\nProduction Ownership: You have owned complex production systems that real customers or business operators depend on daily.\n\n\nStartup DNA: You have experience with early-stage, high-growth tech environments, operating within lean and efficient teams.\n\n\nLeadership Capabilities: You have strong leadership skills with experience in building, mentoring, and managing high-performing engineering teams or technical pods.\n\n\nAgent Expert: You use coding agents every day and thoroughly understand their strengths, limitations, and failure modes from hands-on experience.\n\n\nInterface Power-User: You frequently hit usage limits on Claude, Codex, Cursor, or similar tools because you actively push them to execute real-world production code.\n\n\nConcrete Portfolio: You have taken ultimate ownership and responsibility for an existing product or system before and possess a portfolio, GitHub repo, Loom, write-up, or concrete example of an application you built from scratch.\n\n\nLanguage Proficiency: You have strong proficiency with Python, PostgreSQL, and associated ORM frameworks (specifically Django and FastAPI).\n\n\nAmbiguity Decomposer: You know how to cleanly decompose ambiguous work into technical specs, discrete tasks, automated tests, evals, and reviewable artifacts.\n\n\nInnovative Thinker: You are a creative thinker with the ability to identify innovative growth opportunities and experiment with new approaches.\n\n\nAgent Failure Detection: You can tell when a generative agent is solving the wrong problem, overfitting to a test, hallucinating confidence, or making the codebase harder to maintain long-term.\n\n\nVerification Disciplined: You care deeply about verification: tests, logs, traces, screenshots, PR reviews, evals, and hard evidence over subjective vibes.\n\n\nStrategic Judgment: You have strong product judgment and can navigate smoothly from a business bottleneck to a clean technical design without needing everything pre-specified.\n\n\nDisciplined Velocity: You move quickly, but you do not confuse speed with mess. You can lead people, set team standards, give direct feedback, and build a team that gets stronger over time.\n\n\nBonus Points For:\n\n\nExperience building internal productivity tools, CRM custom engines, or dashboard tools for operations-heavy business segments.\n\n\nAdvanced knowledge of high-volume data scraping, browser automation, data parsing, or complex third-party API integrations.\n\n\nExperience with communications automation, Slack, WhatsApp, HubSpot, payment gateways, workflow orchestration, or data-heavy analytical dashboards.\n\n\nYou have built your own technical product from scratch before that has generated meaningful revenue ($100k+) or active consumer usage (100k+ users).\n\n\nYou have previously co-founded or started your own company.\n\n\nExperience setting up AI guardrails at an organizational level: code review policies for AI-assisted contributions, IP and data-handling practices, secrets/access controls, model and tool selection, and evaluation frameworks.\n\n\nWhat’s Offered\n\n\nHigh-Impact Ownership: Own the infrastructure for an established company with real product-market fit, high-profile customers, fast scaling, and a clear operational problem worth solving.\n\nCapital Stability: We have been profitable many more of our years than not, and all of our organizational design and capital allocation are about being one of the most consequential companies for human flourishing over the coming decades, rather than near-term fundraising cycles.\n\nImmediate Leverage Work: Work on a clear operational ecosystem where optimized software immediately improves customer experience, margins, unit economics, and team capacity.\n\n\nExecutive Access: Work directly with the company's cofounders, most senior executive leadership, and operators who treat AI-native systems as a core foundation of how the company runs.\n\n\nWork Smarter Culture: We are big believers in always seeking to work smarter rather than working harder, ensuring our incentives align with excellent work/life balance.\n\n\nElite Mentorship: Have regular access to two advisors who are world-class startup founders/CTOs, who together have written most of the software behind funds managing over $15B, who would be excited to provide mentorship and give advice regularly.\n\n\nVelocity Values: Grow with a team that values speed, standalone ownership, direct feedback, and practical systems that make customers' lives better.\n\n\nCareer Trajectory: Have many opportunities for personal, career, and compensation growth.\n\n\nShift Schedule: You will be working in US/EST shift timings.","2026-07-01 11:30:19","2026-06-19T19:31:48.000Z",{"jsonldValid":24,"jsonld":27},{"id":42,"slug":43,"title":44,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":45,"country":46,"remote":14,"employmentType":47,"department":17,"content_html":48,"content_text":49,"years":20,"createdAt":50,"updatedAtISO":51,"postedAtISO":52,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":53,"schema":54},"fbc079dbe65d2067111b0641019c10f646945968e7fd093f0ed16eea793e0389","customer-merchant-support-specialist-at-fresh-prints-d6253a70c9","Customer/Merchant Support Specialist","The Philippines (Remote)","The Philippines",[16],"\u003Ch3>\u003Cstrong>About Frontier\u003C/strong>\u003C/h3>\n\u003Cp>\u003Cstrong>Frontier\u003C/strong> is a subsidiary of \u003Cstrong>Fresh Prints\u003C/strong>. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it \u003Cstrong>Frontier\u003C/strong>.\u003C/p>\n\u003Cp>At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\u003C/p>\n\u003Cp>\u003Cstrong>Think of us as your personal talent agent — and good luck with the application!\u003C/strong> 😊\u003C/p>\n\u003Ch3>\u003Cstrong>About Intelligems\u003C/strong>\u003C/h3>\n\u003Cp>There are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving \u003Cstrong>6–10% of potential profit\u003C/strong> on the table.\u003C/p>\n\u003Cp>\u003Cstrong>Intelligems\u003C/strong> is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\u003C/p>\n\u003Cp>We're currently working with \u003Cstrong>500+ brands\u003C/strong> and have processed over \u003Cstrong>$4B\u003C/strong> of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over \u003Cstrong>$4M in funding\u003C/strong>. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\u003C/p>\n\u003Ch3>\u003Cstrong>The Role: Customer/Merchant Support Specialist\u003C/strong>\u003C/h3>\n\u003Cp>We’re looking for a Customer/Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the \u003Cstrong>Support & Implementation Manager\u003C/strong> and communicate with customers daily via \u003Cstrong>email, Slack, and chat\u003C/strong> to resolve issues and deliver an outstanding customer experience.\u003C/p>\n\u003Ch4>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\n\u003Cp>Deliver a best-in-class customer experience by responding promptly to customer inquiries\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Become a product expert so you can answer questions quickly and accurately\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Manage 20–30 open customer conversations at a time\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Own follow-ups and ensure all tickets are resolved in a timely manner\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Collaborate with internal teams on escalated or complex issues\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Spot trends in support issues and share insights with product, tech, and ops\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Contribute to internal knowledge-sharing (documentation, training, etc.)\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Qualifications\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Proven experience in customer/merchant support or a related role\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Excellent communication and problem-solving skills\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>You love helping people and can think on your feet\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Comfortable wearing many hats and juggling priorities\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Ability to multitask, stay organized, and manage time effectively\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience in e-commerce, SaaS, or analytics is a plus\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\u003C/p>\n\u003C/li>\n\u003Cli>Comfortable with providing weekend support\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Culture & Values\u003C/strong>\u003C/h3>\n\u003Cp>At Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\u003C/p>\n\u003Col>\n\u003Cli>\n\u003Cp>\u003Cstrong>Put customers first\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Be honest and transparent. Always act in the customer’s best interest.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Be helpful\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Support teammates, customers, and partners with generosity and kindness.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Strive for excellence\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Commit to being world-class at what you do.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Build and develop a diverse, world-class team\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Hire the best, and invest in feedback and growth.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Have a perspective\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Speak up when you disagree. Everyone is responsible for making us better.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003C/ol>\n\u003Ch3>\u003Cstrong>What’s Offered\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Competitive salary and equity packages\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Flexible vacation and PTO\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Chr>","About Frontier\nFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.\nAt Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\nThink of us as your personal talent agent — and good luck with the application! 😊\nAbout Intelligems\nThere are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving 6–10% of potential profit on the table.\nIntelligems is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\nWe're currently working with 500+ brands and have processed over $4B of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over $4M in funding. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\nThe Role: Customer/Merchant Support Specialist\nWe’re looking for a Customer/Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.\nKey Responsibilities\n\n\nDeliver a best-in-class customer experience by responding promptly to customer inquiries\n\n\nTroubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\n\n\nBecome a product expert so you can answer questions quickly and accurately\n\n\nManage 20–30 open customer conversations at a time\n\n\nOwn follow-ups and ensure all tickets are resolved in a timely manner\n\n\nCollaborate with internal teams on escalated or complex issues\n\n\nSpot trends in support issues and share insights with product, tech, and ops\n\n\nContribute to internal knowledge-sharing (documentation, training, etc.)\n\n\nQualifications\n\n\nProven experience in customer/merchant support or a related role\n\n\nExcellent communication and problem-solving skills\n\n\nYou love helping people and can think on your feet\n\n\nComfortable wearing many hats and juggling priorities\n\n\nAbility to multitask, stay organized, and manage time effectively\n\n\nExperience in e-commerce, SaaS, or analytics is a plus\n\n\nFamiliarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\n\nComfortable with providing weekend support\n\nCulture & Values\nAt Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\n\n\nPut customers first\n\n\nBe honest and transparent. Always act in the customer’s best interest.\n\n\n\n\nBe helpful\n\n\nSupport teammates, customers, and partners with generosity and kindness.\n\n\n\n\nStrive for excellence\n\n\nCommit to being world-class at what you do.\n\n\n\n\nBuild and develop a diverse, world-class team\n\n\nHire the best, and invest in feedback and growth.\n\n\n\n\nHave a perspective\n\n\nSpeak up when you disagree. Everyone is responsible for making us better.\n\n\n\n\nWhat’s Offered\n\n\nCompetitive salary and equity packages\n\n\nFlexible vacation and PTO",1779204380000,"2026-05-19 17:26:55","2026-05-18T18:30:38.000Z","USD",{"jsonldValid":24,"jsonld":27},{"id":56,"slug":57,"title":58,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":45,"country":46,"remote":14,"employmentType":59,"department":17,"content_html":60,"content_text":61,"years":20,"createdAt":50,"updatedAtISO":51,"postedAtISO":62,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":53,"schema":63},"e0eeead0afa90b7d8101fe3999434baf4867b8d5e4335f6439aa44ed5791e9a6","merchant-support-specialist-at-fresh-prints-3673948fc9","Merchant Support Specialist",[16],"\u003Ch3>\u003C/h3>\n\u003Ch3>\u003Cstrong>About Frontier\u003C/strong>\u003C/h3>\n\u003Cp>\u003Cstrong>Frontier\u003C/strong> is a subsidiary of \u003Cstrong>Fresh Prints\u003C/strong>. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it \u003Cstrong>Frontier\u003C/strong>.\u003C/p>\n\u003Cp>At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\u003C/p>\n\u003Cp>\u003Cstrong>Think of us as your personal talent agent — and good luck with the application!\u003C/strong> 😊\u003C/p>\n\u003Ch3>\u003Cstrong>About Intelligems\u003C/strong>\u003C/h3>\n\u003Cp>There are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving \u003Cstrong>6–10% of potential profit\u003C/strong> on the table.\u003C/p>\n\u003Cp>\u003Cstrong>Intelligems\u003C/strong> is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\u003C/p>\n\u003Cp>We're currently working with \u003Cstrong>500+ brands\u003C/strong> and have processed over \u003Cstrong>$4B\u003C/strong> of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over \u003Cstrong>$4M in funding\u003C/strong>. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\u003C/p>\n\u003Ch3>\u003Cstrong>The Role: Merchant Support Specialist\u003C/strong>\u003C/h3>\n\u003Cp>We’re looking for a \u003Cstrong>Merchant Support Specialist\u003C/strong> to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the \u003Cstrong>Support & Implementation Manager\u003C/strong> and communicate with customers daily via \u003Cstrong>email, Slack, and chat\u003C/strong> to resolve issues and deliver an outstanding customer experience.\u003C/p>\n\u003Ch4>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\n\u003Cp>Deliver a best-in-class customer experience by responding promptly to customer (merchant) inquiries\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Become a product expert so you can answer questions quickly and accurately\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Manage 20–30 open customer conversations at a time\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Own follow-ups and ensure all tickets are resolved in a timely manner\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Collaborate with internal teams on escalated or complex issues\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Spot trends in support issues and share insights with product, tech, and ops\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Contribute to internal knowledge-sharing (documentation, training, etc.)\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Qualifications\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Proven experience in merchant support, customer support, or a related role\u003C/p>\n\u003C/li>\n\u003Cli>Proven experience in e-commerce, SaaS, or analytics\u003C/li>\n\u003Cli>\n\u003Cp>Excellent communication and problem-solving skills\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>You love helping people and can think on your feet\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Comfortable wearing many hats and juggling priorities\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Ability to multitask, stay organized, and manage time effectively\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Culture & Values\u003C/strong>\u003C/h3>\n\u003Cp>At Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\u003C/p>\n\u003Col>\n\u003Cli>\n\u003Cp>\u003Cstrong>Put customers first\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Be honest and transparent. Always act in the customer’s best interest.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Be helpful\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Support teammates, customers, and partners with generosity and kindness.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Strive for excellence\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Commit to being world-class at what you do.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Build and develop a diverse, world-class team\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Hire the best, and invest in feedback and growth.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Have a perspective\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Speak up when you disagree. Everyone is responsible for making us better.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003C/ol>\n\u003Ch3>\u003Cstrong>What’s Offered\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Competitive salary and equity packages\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Flexible vacation and PTO\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Chr>\n\u003Ch3> \u003C/h3>","About Frontier\nFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.\nAt Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\nThink of us as your personal talent agent — and good luck with the application! 😊\nAbout Intelligems\nThere are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving 6–10% of potential profit on the table.\nIntelligems is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\nWe're currently working with 500+ brands and have processed over $4B of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over $4M in funding. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\nThe Role: Merchant Support Specialist\nWe’re looking for a Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.\nKey Responsibilities\n\n\nDeliver a best-in-class customer experience by responding promptly to customer (merchant) inquiries\n\n\nTroubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\n\n\nBecome a product expert so you can answer questions quickly and accurately\n\n\nManage 20–30 open customer conversations at a time\n\n\nOwn follow-ups and ensure all tickets are resolved in a timely manner\n\n\nCollaborate with internal teams on escalated or complex issues\n\n\nSpot trends in support issues and share insights with product, tech, and ops\n\n\nContribute to internal knowledge-sharing (documentation, training, etc.)\n\n\nQualifications\n\n\nProven experience in merchant support, customer support, or a related role\n\nProven experience in e-commerce, SaaS, or analytics\n\nExcellent communication and problem-solving skills\n\n\nYou love helping people and can think on your feet\n\n\nComfortable wearing many hats and juggling priorities\n\n\nAbility to multitask, stay organized, and manage time effectively\n\n\nFamiliarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\n\n\nCulture & Values\nAt Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\n\n\nPut customers first\n\n\nBe honest and transparent. Always act in the customer’s best interest.\n\n\n\n\nBe helpful\n\n\nSupport teammates, customers, and partners with generosity and kindness.\n\n\n\n\nStrive for excellence\n\n\nCommit to being world-class at what you do.\n\n\n\n\nBuild and develop a diverse, world-class team\n\n\nHire the best, and invest in feedback and growth.\n\n\n\n\nHave a perspective\n\n\nSpeak up when you disagree. Everyone is responsible for making us better.\n\n\n\n\nWhat’s Offered\n\n\nCompetitive salary and equity packages\n\n\nFlexible vacation and PTO","2026-05-13T19:01:18.000Z",{"jsonldValid":24,"jsonld":27},{"id":65,"slug":66,"title":67,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":45,"country":46,"remote":14,"employmentType":68,"department":17,"content_html":69,"content_text":70,"years":20,"createdAt":50,"updatedAtISO":51,"postedAtISO":71,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":53,"schema":72},"31afc6c01a50782f6ca2288a926bc43d4fc6cceea4b2c36a315e6d3468d5b3b5","technical-e-commerce-support-specialist-at-fresh-prints-2f6cc46568","Technical E-commerce Support Specialist",[16],"\u003Ch3>\u003C/h3>\n\u003Ch3>\u003Cstrong>About Frontier\u003C/strong>\u003C/h3>\n\u003Cp>\u003Cstrong>Frontier\u003C/strong> is a subsidiary of \u003Cstrong>Fresh Prints\u003C/strong>. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it \u003Cstrong>Frontier\u003C/strong>.\u003C/p>\n\u003Cp>At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\u003C/p>\n\u003Cp>\u003Cstrong>Think of us as your personal talent agent — and good luck with the application!\u003C/strong> 😊\u003C/p>\n\u003Ch3>\u003Cstrong>About Intelligems\u003C/strong>\u003C/h3>\n\u003Cp>There are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving \u003Cstrong>6–10% of potential profit\u003C/strong> on the table.\u003C/p>\n\u003Cp>\u003Cstrong>Intelligems\u003C/strong> is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\u003C/p>\n\u003Cp>We're currently working with \u003Cstrong>500+ brands\u003C/strong> and have processed over \u003Cstrong>$4B\u003C/strong> of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over \u003Cstrong>$4M in funding\u003C/strong>. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\u003C/p>\n\u003Ch3>\u003Cstrong>The Role: Technical E-commerce Support Specialist\u003C/strong>\u003C/h3>\n\u003Cp>We’re looking for a\u003Cstrong> Technical E-commerce Support Specialist\u003C/strong> to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the \u003Cstrong>Support & Implementation Manager\u003C/strong> and communicate with customers daily via \u003Cstrong>email, Slack, and chat\u003C/strong> to resolve issues and deliver an outstanding customer experience.\u003C/p>\n\u003Ch4>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>\n\u003Cp>Deliver a best-in-class customer experience by responding promptly to customer (merchant) inquiries\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Become a product expert so you can answer questions quickly and accurately\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Manage 20–30 open customer conversations at a time\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Own follow-ups and ensure all tickets are resolved in a timely manner\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Collaborate with internal teams on escalated or complex issues\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Spot trends in support issues and share insights with product, tech, and ops\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Contribute to internal knowledge-sharing (documentation, training, etc.)\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Qualifications\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Proven experience in merchant support, customer support, or a related role\u003C/p>\n\u003C/li>\n\u003Cli>Proven experience in e-commerce, SaaS, or analytics\u003C/li>\n\u003Cli>\n\u003Cp>Excellent communication and problem-solving skills\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>You love helping people and can think on your feet\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Comfortable wearing many hats and juggling priorities\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Ability to multitask, stay organized, and manage time effectively\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\u003C/p>\n\u003C/li>\n\u003Cli>Comfortable with providing weekend support\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Culture & Values\u003C/strong>\u003C/h3>\n\u003Cp>At Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\u003C/p>\n\u003Col>\n\u003Cli>\n\u003Cp>\u003Cstrong>Put customers first\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Be honest and transparent. Always act in the customer’s best interest.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Be helpful\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Support teammates, customers, and partners with generosity and kindness.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Strive for excellence\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Commit to being world-class at what you do.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Build and develop a diverse, world-class team\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Hire the best, and invest in feedback and growth.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>\n\u003Cp>\u003Cstrong>Have a perspective\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cp>Speak up when you disagree. Everyone is responsible for making us better.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003C/ol>\n\u003Ch3>\u003Cstrong>What’s Offered\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Competitive salary and equity packages\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Flexible vacation and PTO\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Chr>\n\u003Ch3> \u003C/h3>","About Frontier\nFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.\nAt Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\nThink of us as your personal talent agent — and good luck with the application! 😊\nAbout Intelligems\nThere are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content — leaving 6–10% of potential profit on the table.\nIntelligems is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber.\nWe're currently working with 500+ brands and have processed over $4B of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over $4M in funding. Our team is high-performing, low-ego, and extremely collaborative — and we’re excited to scale with top talent.\nThe Role: Technical E-commerce Support Specialist\nWe’re looking for a Technical E-commerce Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.\nKey Responsibilities\n\n\nDeliver a best-in-class customer experience by responding promptly to customer (merchant) inquiries\n\n\nTroubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\n\n\nBecome a product expert so you can answer questions quickly and accurately\n\n\nManage 20–30 open customer conversations at a time\n\n\nOwn follow-ups and ensure all tickets are resolved in a timely manner\n\n\nCollaborate with internal teams on escalated or complex issues\n\n\nSpot trends in support issues and share insights with product, tech, and ops\n\n\nContribute to internal knowledge-sharing (documentation, training, etc.)\n\n\nQualifications\n\n\nProven experience in merchant support, customer support, or a related role\n\nProven experience in e-commerce, SaaS, or analytics\n\nExcellent communication and problem-solving skills\n\n\nYou love helping people and can think on your feet\n\n\nComfortable wearing many hats and juggling priorities\n\n\nAbility to multitask, stay organized, and manage time effectively\n\n\nFamiliarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\n\nComfortable with providing weekend support\n\nCulture & Values\nAt Intelligems, we’re customer-first and product-oriented — and our success is driven by the caliber of people we bring on board. We live by these values:\n\n\nPut customers first\n\n\nBe honest and transparent. Always act in the customer’s best interest.\n\n\n\n\nBe helpful\n\n\nSupport teammates, customers, and partners with generosity and kindness.\n\n\n\n\nStrive for excellence\n\n\nCommit to being world-class at what you do.\n\n\n\n\nBuild and develop a diverse, world-class team\n\n\nHire the best, and invest in feedback and growth.\n\n\n\n\nHave a perspective\n\n\nSpeak up when you disagree. Everyone is responsible for making us better.\n\n\n\n\nWhat’s Offered\n\n\nCompetitive salary and equity packages\n\n\nFlexible vacation and PTO","2026-05-13T19:01:19.000Z",{"jsonldValid":24,"jsonld":27},{"id":74,"slug":75,"title":76,"companyname":77,"companylogo":78,"companyIndustry":79,"city":27,"country":27,"remote":24,"employmentType":80,"department":17,"content_html":81,"content_text":82,"years":20,"createdAt":83,"updatedAtISO":84,"postedAtISO":85,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":53,"schema":86},"bf6a59caeadd4dd624e0de28d4098de57e181299ecdc5b6bbc2842f1283f4f91","coordinador-sr-de-marketing-at-pluxee-56cf8bc32f","Coordinador Sr. de Marketing","Pluxee","https://logo.clearbit.com/pluxeegroup.com","Consumer Services",[16],"\u003Cp>\u003Cb>At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond. \u003C/b>\u003C/p>Permanent Regular\u003Cbr>\u003Cp>\u003Cb>Job Description:\u003C/b>\u003C/p>The Brand & Content Manager supports the global execution of Pluxee’s brand and content strategies across multiple touchpoints and audiences. Reporting to the Brand & Content Director, this role ensures that all communications and assets adhere to brand guidelines and editorial standards while resonating with clients, consumers, merchants, and employees. The Brand & Content Manager acts as a key interface between brand strategy and creative delivery—developing content, managing projects, and coordinating with global and local stakeholders to activate the brand consistently and effectively.\u003Cp>\u003Cbr> \u003C/p>\u003Ch1>Role Objective:\u003C/h1>\u003Cp>Lead the development and positioning of the brand, strengthening market presence, increasing brand awareness, and building greater relevance among target audiences through Go-To-Market strategies, communications, content, and digital growth initiatives.\u003C/p>\u003Cp>The role will manage a team of 4 people and will be responsible for leading brand, community, and communication initiatives, coordinating internal teams and external agencies to drive brand growth and strengthen its presence across digital channels. The role will report directly to the CMO – Marketing Director in Colombia.\u003Cbr>\u003Cbr> \u003C/p>\u003Ch2>🎯 Key Responsibilities:\u003C/h2>\u003Cul>\u003Cli>Design and implement Go-To-Market (GTM) strategies to strengthen the positioning of products and services.\u003C/li>\u003Cli>Build and execute the brand and communications strategy.\u003C/li>\u003Cli>Drive brand awareness and achieve stronger top-of-mind positioning among target segments.\u003C/li>\u003Cli>Develop strategies to increase presence and growth across social media channels and digital communities.\u003C/li>\u003Cli>Lead online and offline advertising campaigns focused on awareness, consideration, and engagement.\u003C/li>\u003Cli>Define content guidelines, storytelling, and brand tone of voice.\u003C/li>\u003Cli>Manage relationships and coordination with content, design, creative, events, PR, BTL, and ATL agencies.\u003C/li>\u003Cli>Design growth strategies for digital communities and owned channels.\u003C/li>\u003Cli>Analyze brand, campaign, and digital channel metrics to optimize performance and results.\u003C/li>\u003Cli>Implement AI-powered tools applied to content creation, segmentation, personalization, and analytics.\u003C/li>\u003Cli>Manage and develop the team, promoting effective execution and results-driven performance.\u003C/li>\u003Cli>Build strong relationships with internal and external stakeholders.\u003Cbr>\u003Cbr> \u003C/li>\u003C/ul>\u003Ch2>👤 Required Profile:\u003C/h2>\u003Cul>\u003Cli>5+ years of experience in marketing focused on brand, communications, or growth marketing.\u003C/li>\u003Cli>Experience leading teams for at least 1-2 years.\u003C/li>\u003Cli>Proven experience in:\u003C/li>\u003Cli>Experience using tools such as HubSpot, Google Analytics, and measurement platforms.\u003C/li>\u003Cli>Experience in industries such as financial services, e-commerce, or consumer goods (desirable).\u003C/li>\u003Cli>Practical knowledge and use of AI tools applied to marketing (mandatory).\u003C/li>\u003Cli>Fluent English communication skills, both written and spoken (mandatory).\u003C/li>\u003Cli>Availability for a hybrid work model, 2 to 3 days per week in Bogotá.\u003C/li>\u003C/ul>\u003Cbr>\u003Cbr>\u003Cp>\u003Cb>Why join Pluxee?\u003C/b>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Join an inclusive team\u003C/b>\u003C/p>\u003Cp>Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.\u003C/p>\u003Cp>\u003Cb>Turn inspiration into possibility\u003C/b>\u003C/p>\u003Cp>Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.\u003C/p>\u003Cp>\u003Cb>Make a positive impact\u003C/b>\u003C/p>\u003Cp>Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.\u003C/p>\u003Cp>\u003Cb>Grow with us\u003C/b>\u003C/p>\u003Cp>Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.\u003C/p>","At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond. Permanent RegularJob Description:The Brand & Content Manager supports the global execution of Pluxee’s brand and content strategies across multiple touchpoints and audiences. Reporting to the Brand & Content Director, this role ensures that all communications and assets adhere to brand guidelines and editorial standards while resonating with clients, consumers, merchants, and employees. The Brand & Content Manager acts as a key interface between brand strategy and creative delivery—developing content, managing projects, and coordinating with global and local stakeholders to activate the brand consistently and effectively. Role Objective:Lead the development and positioning of the brand, strengthening market presence, increasing brand awareness, and building greater relevance among target audiences through Go-To-Market strategies, communications, content, and digital growth initiatives.The role will manage a team of 4 people and will be responsible for leading brand, community, and communication initiatives, coordinating internal teams and external agencies to drive brand growth and strengthen its presence across digital channels. The role will report directly to the CMO – Marketing Director in Colombia. 🎯 Key Responsibilities:Design and implement Go-To-Market (GTM) strategies to strengthen the positioning of products and services.Build and execute the brand and communications strategy.Drive brand awareness and achieve stronger top-of-mind positioning among target segments.Develop strategies to increase presence and growth across social media channels and digital communities.Lead online and offline advertising campaigns focused on awareness, consideration, and engagement.Define content guidelines, storytelling, and brand tone of voice.Manage relationships and coordination with content, design, creative, events, PR, BTL, and ATL agencies.Design growth strategies for digital communities and owned channels.Analyze brand, campaign, and digital channel metrics to optimize performance and results.Implement AI-powered tools applied to content creation, segmentation, personalization, and analytics.Manage and develop the team, promoting effective execution and results-driven performance.Build strong relationships with internal and external stakeholders. 👤 Required Profile:5+ years of experience in marketing focused on brand, communications, or growth marketing.Experience leading teams for at least 1-2 years.Proven experience in:Experience using tools such as HubSpot, Google Analytics, and measurement platforms.Experience in industries such as financial services, e-commerce, or consumer goods (desirable).Practical knowledge and use of AI tools applied to marketing (mandatory).Fluent English communication skills, both written and spoken (mandatory).Availability for a hybrid work model, 2 to 3 days per week in Bogotá.Why join Pluxee?Join an inclusive teamWork at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.Turn inspiration into possibilityGet space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.Make a positive impactTouch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.Grow with usGet support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.",1782962822000,"2026-07-02 05:27:23","2026-07-02T03:27:23.000Z",{"jsonldValid":24,"jsonld":27},{"id":88,"slug":89,"title":90,"companyname":77,"companylogo":78,"companyIndustry":79,"city":27,"country":27,"remote":24,"employmentType":91,"department":17,"content_html":92,"content_text":93,"years":20,"createdAt":83,"updatedAtISO":84,"postedAtISO":85,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":53,"schema":94},"46fa47e9dbcd8b64ebd4c92f5589ab098dc365a0f8e2174cb9ce2f766280f782","coordinador-sr-de-marketing-b2b-at-pluxee-cbfcb33e6a","Coordinador Sr. de Marketing B2B",[16],"\u003Cp>\u003Cb>At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond. \u003C/b>\u003C/p>Permanent Regular\u003Cbr>\u003Cp>\u003Cb>Job Description:\u003C/b>\u003C/p>The role is a local leadership role responsible for planning and executing traditional marketing strategies that support sales enablement, market penetration, and brand awareness within the country. The role focuses on go-to-market execution, customer communications, and campaign activation, working closely with local sales, product, and digital teams. This role ensures the consistent local deployment of Pluxee’s value proposition, adapting global strategies to local market realities, and contributes to business performance through effective marketing execution.\u003Ch1>Role Objective:\u003C/h1>\u003Cp>Lead the B2B marketing strategy focused on strengthening the value proposition of products and services, driving a more consultative sales approach, and enabling the commercial team to clearly communicate the business benefits and impact that our solutions deliver to enterprise customers.\u003C/p>\u003Cp>The role will be responsible for developing marketing tools, content, and capabilities that enable the sales force, improve customer conversations, and drive growth through demand generation strategies. This position will manage a team of 3 people and report directly to the CMO – Marketing Director in Colombia.\u003Cbr>\u003Cbr> \u003C/p>\u003Ch2>🎯 Key Responsibilities:\u003C/h2>\u003Cul>\u003Cli>Design and execute B2B marketing strategies aligned with commercial and business objectives.\u003C/li>\u003Cli>Lead initiatives to strengthen the adoption and communication of the value proposition of products and services.\u003C/li>\u003Cli>Develop knowledge resources, content, and commercial materials to support the sales team.\u003C/li>\u003Cli>Implement sales enablement and training initiatives to drive a more consultative sales approach.\u003C/li>\u003Cli>Create methodologies and resources that help commercial teams connect product features with tangible customer benefits.\u003C/li>\u003Cli>Partner closely with Sales to identify growth opportunities and improve conversion.\u003C/li>\u003Cli>Design and execute inbound and outbound lead generation strategies.\u003C/li>\u003Cli>Lead performance marketing campaigns focused on acquisition and conversion.\u003C/li>\u003Cli>Support new product and service launches.\u003C/li>\u003Cli>Monitor and optimize the full marketing funnel (TOFU, MOFU, BOFU).\u003C/li>\u003Cli>Analyze marketing and commercial metrics to drive data-based decision making.\u003C/li>\u003Cli>Manage marketing automation tools and AI-powered solutions applied to marketing.\u003C/li>\u003Cli>Coordinate internal teams and external agencies.\u003Cbr>\u003Cbr> \u003C/li>\u003C/ul>\u003Ch2>👤 Required Profile:\u003C/h2>\u003Cul>\u003Cli>5+ years of experience in B2B or B2B2C marketing.\u003C/li>\u003Cli>Experience leading teams for at least 1-2 years.\u003C/li>\u003Cli>Proven experience in:\u003C/li>\u003Cli>Experience training or working directly with sales teams (desirable).\u003C/li>\u003Cli>Strong commercial results orientation (sales, pipeline, revenue).\u003C/li>\u003Cli>Analytical mindset and experience managing KPIs, dashboards, and performance metrics.\u003C/li>\u003Cli>Experience using tools such as HubSpot, Google Analytics, and marketing automation platforms.\u003C/li>\u003Cli>Experience in industries such as financial services or e-commerce (desirable).\u003C/li>\u003Cli>Practical knowledge and use of AI tools applied to marketing (mandatory).\u003C/li>\u003Cli>Fluent English communication skills, both written and spoken (mandatory).\u003C/li>\u003Cli>Availability for a hybrid work model, 2 to 3 days per week in Bogotá.\u003C/li>\u003C/ul>\u003Cbr>\u003Cbr>\u003Cp>\u003Cb>Why join Pluxee?\u003C/b>\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Join an inclusive team\u003C/b>\u003C/p>\u003Cp>Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.\u003C/p>\u003Cp>\u003Cb>Turn inspiration into possibility\u003C/b>\u003C/p>\u003Cp>Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.\u003C/p>\u003Cp>\u003Cb>Make a positive impact\u003C/b>\u003C/p>\u003Cp>Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.\u003C/p>\u003Cp>\u003Cb>Grow with us\u003C/b>\u003C/p>\u003Cp>Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.\u003C/p>","At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond. Permanent RegularJob Description:The role is a local leadership role responsible for planning and executing traditional marketing strategies that support sales enablement, market penetration, and brand awareness within the country. The role focuses on go-to-market execution, customer communications, and campaign activation, working closely with local sales, product, and digital teams. This role ensures the consistent local deployment of Pluxee’s value proposition, adapting global strategies to local market realities, and contributes to business performance through effective marketing execution.Role Objective:Lead the B2B marketing strategy focused on strengthening the value proposition of products and services, driving a more consultative sales approach, and enabling the commercial team to clearly communicate the business benefits and impact that our solutions deliver to enterprise customers.The role will be responsible for developing marketing tools, content, and capabilities that enable the sales force, improve customer conversations, and drive growth through demand generation strategies. This position will manage a team of 3 people and report directly to the CMO – Marketing Director in Colombia. 🎯 Key Responsibilities:Design and execute B2B marketing strategies aligned with commercial and business objectives.Lead initiatives to strengthen the adoption and communication of the value proposition of products and services.Develop knowledge resources, content, and commercial materials to support the sales team.Implement sales enablement and training initiatives to drive a more consultative sales approach.Create methodologies and resources that help commercial teams connect product features with tangible customer benefits.Partner closely with Sales to identify growth opportunities and improve conversion.Design and execute inbound and outbound lead generation strategies.Lead performance marketing campaigns focused on acquisition and conversion.Support new product and service launches.Monitor and optimize the full marketing funnel (TOFU, MOFU, BOFU).Analyze marketing and commercial metrics to drive data-based decision making.Manage marketing automation tools and AI-powered solutions applied to marketing.Coordinate internal teams and external agencies. 👤 Required Profile:5+ years of experience in B2B or B2B2C marketing.Experience leading teams for at least 1-2 years.Proven experience in:Experience training or working directly with sales teams (desirable).Strong commercial results orientation (sales, pipeline, revenue).Analytical mindset and experience managing KPIs, dashboards, and performance metrics.Experience using tools such as HubSpot, Google Analytics, and marketing automation platforms.Experience in industries such as financial services or e-commerce (desirable).Practical knowledge and use of AI tools applied to marketing (mandatory).Fluent English communication skills, both written and spoken (mandatory).Availability for a hybrid work model, 2 to 3 days per week in Bogotá.Why join Pluxee?Join an inclusive teamWork at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.Turn inspiration into possibilityGet space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.Make a positive impactTouch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.Grow with usGet support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.",{"jsonldValid":24,"jsonld":27},1782981746400]