[{"data":1,"prerenderedAt":109},["ShallowReactive",2],{"$fUbQD5spbY9OowZqQiLTBYetSoklkzREsvTo-o-JSeAs":3,"$fX_yIju1PYvOtWO42ta472Z6ZzG-Tnxk4jJYPck40p0g":26},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":25},"3b17f6137b32ee74bd9bd5ee2222e52f5b1ebac181ad9c56af7cc440a19006ba","sr-manager-digital-marketing-analytics-popeyes-us-at-popeyes-louisiana-kitchen-d6f20262af","Sr. Manager, Digital Marketing Analytics, Popeyes, US","Popeyes Louisiana Kitchen","https://logo.clearbit.com/popeyes.com","Love That Chicken from Popeyes","Restaurants","Corp - Popeyes Miami Corporate Office","",false,[16],"Full-time","Data","\u003Cp>\u003Cb>Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   \u003C/b>\u003C/p>\u003Cp>Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.\u003C/p>\u003Cp>RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.\u003C/p>\u003Cp>RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.\u003C/p>\u003Cp>The Sr. Manager, Digital Analytics is responsible for measuring the effectiveness of Popeyes' media investment and turning first-party customer data into smarter audiences, sharper campaigns, and a more personalized guest experience. This role partners closely with the rest of the Performance & Marketing Analytics team, along with Media, CRM, Loyalty, MarTech, and external agency partners, and serves as a key contributor to the brand's measurement, experimentation, and customer engagement agenda.\u003C/p>\u003Cp>The ideal candidate combines strong analytical skills with sharp business judgment, communicates clearly across functions, and thrives in a fast-paced QSR environment. This person is detail-oriented, proactive, and equally comfortable interpreting an MMM output, designing a geo holdout test, and standing up audience activations in the CDP.\u003C/p>\u003Cp>RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite \u003Cu>5 days per week out of our office\u003C/u> in \u003Cb>Miami, FL\u003C/b>.\u003C/p>\u003Cp>\u003Cu>What You'll Do:\u003C/u>\u003C/p>\u003Cp>\u003Cb>Media Effectiveness & Experimentation\u003C/b>\u003C/p>\u003Cul>\u003Cli>Lead the measurement of digital and traditional media effectiveness across paid search, social, programmatic, video, audio, and other channels.\u003C/li>\u003Cli>Own the integration and interpretation of Marketing Mix Modeling (MMM), attribution, and incrementality studies to produce a coherent view of channel and campaign ROI.\u003C/li>\u003Cli>Design, execute, and analyze causal experiments — including geo holdout tests, matched-market designs, and conversion lift studies — to isolate the incremental impact of media campaigns.\u003C/li>\u003Cli>Translate measurement findings into clear, decision-oriented recommendations on where to invest, scale, or reallocate spend.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Audience Management & Activation\u003C/b>\u003C/p>\u003Cul>\u003Cli>Own the end-to-end audience strategy, from segment design and build to activation across paid media, CRM, and owned channels.\u003C/li>\u003Cli>Partner with Media and CRM teams to develop suppression, lookalike, and high-value audience strategies that improve targeting precision and reduce wasted spend.\u003C/li>\u003Cli>Drive feature development and continuous improvement of audience capabilities, working closely with MarTech and engineering partners.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>CRM & Loyalty Analytics\u003C/b>\u003C/p>\u003Cul>\u003Cli>Lead analytics, reporting, and strategy for CRM campaigns across email, push, and in-app messaging.\u003C/li>\u003Cli>Develop measurement frameworks for the Popeyes loyalty program, including enrollment, engagement, retention, frequency, and incremental sales impact.\u003C/li>\u003Cli>Deliver actionable insights on customer behavior, lifecycle, churn, and lifetime value to inform marketing strategy and audience targeting.\u003C/li>\u003Cli>Design and analyze A/B and multivariate tests to optimize messaging, offers, timing, and targeting across CRM and loyalty programs.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Customer Data Platform (Hightouch) Ownership\u003C/b>\u003C/p>\u003Cul>\u003Cli>Serve as the business owner of the Hightouch CDP, overseeing audience build, identity resolution, data syncs, and downstream activations.\u003C/li>\u003Cli>Partner with product and engineering teams to ensure the underlying customer data models, data quality, and attribute logic support reliable, scalable activation.\u003C/li>\u003Cli>Participate in the development of the CDP roadmap and use case pipeline in partnership with Media, CRM, and Loyalty stakeholders, prioritizing initiatives that drive measurable business outcomes.\u003C/li>\u003Cli>Maintain clear governance, documentation, and metric definitions across audiences and activations.\u003C/li>\u003C/ul>\u003Cp>\u003Cu>What You'll Need To Succeed:\u003C/u>\u003C/p>\u003Cul>\u003Cli>7+ years of analytics experience, preferably in digital marketing, media, CRM, or loyalty.\u003C/li>\u003Cli>Bachelor's or Master's degree in Business Analytics, Data Science, Statistics, Engineering, Marketing, or a related field.\u003C/li>\u003Cli>Hands-on experience with causal measurement methods (geo experimentation, incrementality testing, A/B testing) and familiarity with MMM and attribution.\u003C/li>\u003Cli>Working knowledge of CDPs (Hightouch preferred), CRM platforms, and major digital media platforms (Google, Meta, programmatic DSPs).\u003C/li>\u003Cli>Proficiency in SQL, Snowflake, and data visualization tools (Tableau); experience with Python or R is a plus.\u003C/li>\u003Cli>Strong collaboration skills with experience working across marketing, media, CRM, MarTech, and engineering functions.\u003C/li>\u003Cli>Industry experience in retail, food service, or QSR is preferred.\u003C/li>\u003Cli>Exceptional communication and storytelling skills; ability to tailor messages for diverse audiences, including senior leadership.\u003C/li>\u003Cli>Highly organized, detail-oriented, and comfortable working in a fast-paced, cross-functional environment.\u003C/li>\u003C/ul>\u003Cp>#Popeyes\u003C/p>\u003Cp>Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.\u003C/p>\u003Cp>Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.\u003C/p>","Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.The Sr. Manager, Digital Analytics is responsible for measuring the effectiveness of Popeyes' media investment and turning first-party customer data into smarter audiences, sharper campaigns, and a more personalized guest experience. This role partners closely with the rest of the Performance & Marketing Analytics team, along with Media, CRM, Loyalty, MarTech, and external agency partners, and serves as a key contributor to the brand's measurement, experimentation, and customer engagement agenda.The ideal candidate combines strong analytical skills with sharp business judgment, communicates clearly across functions, and thrives in a fast-paced QSR environment. This person is detail-oriented, proactive, and equally comfortable interpreting an MMM output, designing a geo holdout test, and standing up audience activations in the CDP.RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Miami, FL.What You'll Do:Media Effectiveness & ExperimentationLead the measurement of digital and traditional media effectiveness across paid search, social, programmatic, video, audio, and other channels.Own the integration and interpretation of Marketing Mix Modeling (MMM), attribution, and incrementality studies to produce a coherent view of channel and campaign ROI.Design, execute, and analyze causal experiments — including geo holdout tests, matched-market designs, and conversion lift studies — to isolate the incremental impact of media campaigns.Translate measurement findings into clear, decision-oriented recommendations on where to invest, scale, or reallocate spend.Audience Management & ActivationOwn the end-to-end audience strategy, from segment design and build to activation across paid media, CRM, and owned channels.Partner with Media and CRM teams to develop suppression, lookalike, and high-value audience strategies that improve targeting precision and reduce wasted spend.Drive feature development and continuous improvement of audience capabilities, working closely with MarTech and engineering partners.CRM & Loyalty AnalyticsLead analytics, reporting, and strategy for CRM campaigns across email, push, and in-app messaging.Develop measurement frameworks for the Popeyes loyalty program, including enrollment, engagement, retention, frequency, and incremental sales impact.Deliver actionable insights on customer behavior, lifecycle, churn, and lifetime value to inform marketing strategy and audience targeting.Design and analyze A/B and multivariate tests to optimize messaging, offers, timing, and targeting across CRM and loyalty programs.Customer Data Platform (Hightouch) OwnershipServe as the business owner of the Hightouch CDP, overseeing audience build, identity resolution, data syncs, and downstream activations.Partner with product and engineering teams to ensure the underlying customer data models, data quality, and attribute logic support reliable, scalable activation.Participate in the development of the CDP roadmap and use case pipeline in partnership with Media, CRM, and Loyalty stakeholders, prioritizing initiatives that drive measurable business outcomes.Maintain clear governance, documentation, and metric definitions across audiences and activations.What You'll Need To Succeed:7+ years of analytics experience, preferably in digital marketing, media, CRM, or loyalty.Bachelor's or Master's degree in Business Analytics, Data Science, Statistics, Engineering, Marketing, or a related field.Hands-on experience with causal measurement methods (geo experimentation, incrementality testing, A/B testing) and familiarity with MMM and attribution.Working knowledge of CDPs (Hightouch preferred), CRM platforms, and major digital media platforms (Google, Meta, programmatic DSPs).Proficiency in SQL, Snowflake, and data visualization tools (Tableau); experience with Python or R is a plus.Strong collaboration skills with experience working across marketing, media, CRM, MarTech, and engineering functions.Industry experience in retail, food service, or QSR is preferred.Exceptional communication and storytelling skills; ability to tailor messages for diverse audiences, including senior leadership.Highly organized, detail-oriented, and comfortable working in a fast-paced, cross-functional environment.#PopeyesBenefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.",0,1778124661000,"2026-05-07 05:32:47","2026-05-07T03:32:47.000Z","USD",{"jsonldValid":14,"jsonld":13},{"jobs":27},[28,45,62,77,85,100],{"id":29,"slug":30,"title":31,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":32,"country":33,"remote":14,"employmentType":34,"department":35,"content_html":36,"content_text":37,"years":20,"createdAt":38,"updatedAtISO":39,"postedAtISO":40,"hasSalary":14,"salaryMin":41,"salaryMax":42,"currency":43,"schema":44},"0a0e1c7e86771de36784df9e5148dfb6d8688e7153e7764ff2bbcc7fa8542e31","product-manager-martech-and-adobe-experience-cloud-tim-horto-at-popeyes-louisiana-kitchen-019db2d604","Product Manager, Martech & Adobe Experience Cloud, Tim Hortons","Corp - Toronto Corporate Office","Canada",[16],"Marketing","\u003Cp>\u003Cb>Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   \u003C/b>\u003C/p>\u003Cp>Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.\u003C/p>\u003Cp>RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.\u003C/p>\u003Cp>RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.\u003C/p>\u003Cp>We’re expanding our Product team and are looking for a Product Manager, Martech & Adobe Experience Cloud, based in our Toronto office. This Product Manager will sit within the Product organization and work in a dotted-line partnership with the Martech team to ensure the continued success of our Adobe Experience Cloud suite, including Customer Journey Analytics (CJA), Journey Optimizer (AJO), Adobe Assets (DAM), and Adobe Sites.\u003C/p>\u003Cp>This role will lead the continued evolution and optimization of our Adobe ecosystem, shaping the long-term strategy, defining the roadmap, and driving cross-functional implementation. You will partner closely with Product, Martech, Engineering, Analytics, and Marketing to scale our foundational capabilities, strengthen data flows, and enhance operating models that enable Adobe to power exceptional digital experiences across our platforms.\u003C/p>\u003Cp>RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite \u003Cu>5 days per week out of our office\u003C/u> in \u003Cb>Toronto, ON\u003C/b>.\u003C/p>\u003Cp>\u003Cu>Role and Responsibilities:\u003C/u>\u003C/p>\u003Cul>\u003Cli>Champion the ongoing optimization and product governance of our Adobe Experience Cloud ecosystem, continuously identifying opportunities to enhance data quality, refine integrations, and elevate experience delivery across platforms\u003C/li>\u003Cli>Define a clear product vision, strategy, and roadmap for Adobe Experience Cloud tools with prioritization informed by Martech needs and business objectives\u003C/li>\u003Cli>Drive the evolution of Adobe CJA, AJO, DAM, and Sites, ensuring the platforms are fully integrated with our app, web, and martech infrastructure\u003C/li>\u003Cli>Leverage data and user insights to proactively identify opportunities that expand analytics visibility, deepen funnel understanding, elevate personalization, and unlock new growth pathways\u003C/li>\u003Cli>Translate complex business requirements into clear product requirements ensuring teams have the clarity needed for execution\u003C/li>\u003Cli>Providing product direction while partnering with teams responsible for implementation\u003C/li>\u003Cli>Support journey orchestration and personalization initiatives by partnering with Marketing and CRM teams to define segments, triggers, and automated journeys using AJO\u003C/li>\u003Cli>Develop and maintain relationships with key cross-functional partners, including Martech, Data Science, Engineering, Design, Content, Customer Service, and Marketing\u003C/li>\u003Cli>Act swiftly and collaboratively to maintain platform excellence by coordinating cross-functional partners, ensuring smooth operations\u003C/li>\u003Cli>Provide regular roadmap and milestone updates to senior leadership and cross-functional stakeholders\u003C/li>\u003Cli>Foster a culture of analytics-driven decision-making and continuous learning, helping teams adopt Adobe tools confidently and effectively\u003C/li>\u003C/ul>\u003Cp>\u003Cu>Qualifications and Skills:\u003C/u>\u003C/p>\u003Cul>\u003Cli>Bachelor’s degree in Business, Marketing, Computer Science, Analytics, or a related field\u003C/li>\u003Cli>3+ years of experience in Product Management, ideally in digital product, martech, analytics, or platform-focused roles\u003C/li>\u003Cli>Hands-on experience with Adobe Experience Cloud, with strong familiarity in at least two of the following: Adobe Customer Journey Analytics (CJA), Adobe Journey Optimizer (AJO), Adobe Experience Manager Assets or Sites (DAM/AEM)\u003C/li>\u003Cli>Experience working in Agile/Scrum environments and managing product backlogs\u003C/li>\u003Cli>Strong understanding of event instrumentation, tagging frameworks, APIs, and martech integrations\u003C/li>\u003Cli>Demonstrated ability to collaborate with Engineering and Data teams to troubleshoot and improve data pipelines, customer identity strategies, and analytics implementations\u003C/li>\u003Cli>Strong analytical skills, with experience using digital analytics tools, data warehouses (e.g., Databricks, Snowflake, BigQuery), and data visualization tools (PowerBI, Tableau)\u003C/li>\u003Cli>Comfortable with SQL; experience with Python is an asset\u003C/li>\u003Cli>Excellent communication and interpersonal skills, with the ability to influence and build trust across technical and non-technical teams\u003C/li>\u003Cli>Ability to manage multiple projects simultaneously, prioritize effectively, and maintain excellent organization in a fast-paced environment\u003C/li>\u003Cli>A proactive, customer-centric mindset with a passion for improving digital experiences through data and technology\u003C/li>\u003Cli>B2C product experience or experience supporting mobile/web products is an asset\u003C/li>\u003Cli>Experience with other martech platforms (CRM, messaging, experimentation, CDP) is a plus\u003C/li>\u003C/ul>\u003Cp>\u003Cu>Ontario Salary:\u003C/u>\u003C/p>\u003Cp>Base salary range of $100,000 - $140,000 CAD. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills.\u003C/p>\u003Cp>This posting is for an existing vacancy.\u003C/p>\u003Cp>This position is eligible to participate in the Company’s annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics. This position may also be eligible for additional compensation in the form of equity grants pursuant to the Company’s long-term incentive plan.\u003C/p>\u003Cp>Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.\u003C/p>\u003Cp>Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.\u003C/p>","Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.We’re expanding our Product team and are looking for a Product Manager, Martech & Adobe Experience Cloud, based in our Toronto office. This Product Manager will sit within the Product organization and work in a dotted-line partnership with the Martech team to ensure the continued success of our Adobe Experience Cloud suite, including Customer Journey Analytics (CJA), Journey Optimizer (AJO), Adobe Assets (DAM), and Adobe Sites.This role will lead the continued evolution and optimization of our Adobe ecosystem, shaping the long-term strategy, defining the roadmap, and driving cross-functional implementation. You will partner closely with Product, Martech, Engineering, Analytics, and Marketing to scale our foundational capabilities, strengthen data flows, and enhance operating models that enable Adobe to power exceptional digital experiences across our platforms.RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Toronto, ON.Role and Responsibilities:Champion the ongoing optimization and product governance of our Adobe Experience Cloud ecosystem, continuously identifying opportunities to enhance data quality, refine integrations, and elevate experience delivery across platformsDefine a clear product vision, strategy, and roadmap for Adobe Experience Cloud tools with prioritization informed by Martech needs and business objectivesDrive the evolution of Adobe CJA, AJO, DAM, and Sites, ensuring the platforms are fully integrated with our app, web, and martech infrastructureLeverage data and user insights to proactively identify opportunities that expand analytics visibility, deepen funnel understanding, elevate personalization, and unlock new growth pathwaysTranslate complex business requirements into clear product requirements ensuring teams have the clarity needed for executionProviding product direction while partnering with teams responsible for implementationSupport journey orchestration and personalization initiatives by partnering with Marketing and CRM teams to define segments, triggers, and automated journeys using AJODevelop and maintain relationships with key cross-functional partners, including Martech, Data Science, Engineering, Design, Content, Customer Service, and MarketingAct swiftly and collaboratively to maintain platform excellence by coordinating cross-functional partners, ensuring smooth operationsProvide regular roadmap and milestone updates to senior leadership and cross-functional stakeholdersFoster a culture of analytics-driven decision-making and continuous learning, helping teams adopt Adobe tools confidently and effectivelyQualifications and Skills:Bachelor’s degree in Business, Marketing, Computer Science, Analytics, or a related field3+ years of experience in Product Management, ideally in digital product, martech, analytics, or platform-focused rolesHands-on experience with Adobe Experience Cloud, with strong familiarity in at least two of the following: Adobe Customer Journey Analytics (CJA), Adobe Journey Optimizer (AJO), Adobe Experience Manager Assets or Sites (DAM/AEM)Experience working in Agile/Scrum environments and managing product backlogsStrong understanding of event instrumentation, tagging frameworks, APIs, and martech integrationsDemonstrated ability to collaborate with Engineering and Data teams to troubleshoot and improve data pipelines, customer identity strategies, and analytics implementationsStrong analytical skills, with experience using digital analytics tools, data warehouses (e.g., Databricks, Snowflake, BigQuery), and data visualization tools (PowerBI, Tableau)Comfortable with SQL; experience with Python is an assetExcellent communication and interpersonal skills, with the ability to influence and build trust across technical and non-technical teamsAbility to manage multiple projects simultaneously, prioritize effectively, and maintain excellent organization in a fast-paced environmentA proactive, customer-centric mindset with a passion for improving digital experiences through data and technologyB2C product experience or experience supporting mobile/web products is an assetExperience with other martech platforms (CRM, messaging, experimentation, CDP) is a plusOntario Salary:Base salary range of $100,000 - $140,000 CAD. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills.This posting is for an existing vacancy.This position is eligible to participate in the Company’s annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics. This position may also be eligible for additional compensation in the form of equity grants pursuant to the Company’s long-term incentive plan.Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.",1770061307000,"2026-02-02 20:42:04","2026-02-02T19:42:04.000Z",100000,140000,"CAD",{"jsonldValid":14,"jsonld":13},{"id":46,"slug":47,"title":48,"companyname":49,"companylogo":13,"city":50,"country":51,"remote":14,"employmentType":52,"department":53,"content_html":54,"content_text":55,"years":20,"createdAt":56,"updatedAtISO":57,"postedAtISO":58,"hasSalary":14,"salaryMin":59,"salaryMax":60,"currency":24,"schema":61},"d1e71e46dae2fa47aa06d7c4bc98b27fb40bd0da529de76aa2e62b2291a6a33d","procurement-manager-demand-intelligence-and-strategic-consum-at-adobe-marketo-496aa56e1e","Procurement Manager - Demand Intelligence & Strategic Consumption","adobe marketo","San Jose","United States",[16],"Other","\u003Cp>\u003Cb>Manager, Demand Intelligence & Strategic Consumption\u003C/b>\u003C/p>\u003Cp>Procurement Operations\u003C/p>\u003Cp>\u003Cb>About the Role\u003C/b>\u003C/p>\u003Cp>We’re inviting applications for a Manager of Demand Intelligence and Strategic Consumption to be part of our Procurement team. In this role, you will manage a group of analysts responsible for developing, tracking, and reporting supplier consumption and forecasted demand within our key spending categories. Your work will directly influence sourcing tactics, support contract discussions, and bolster our ability to manage vendor performance with clarity and confidence.\u003C/p>\u003Cp>This is a high-visibility role where data intersects with decision-making. You will collaborate closely with Procurement Category Managers to deliver usage intelligence and forecasting insights. You will develop and sustain the analytical foundation that enables effective category management.\u003C/p>\u003Cp>We believe that strong vendor analytics is a strategic advantage. We’re investing in this team to improve how we understand and manage supplier relationships across the business.\u003C/p>\u003Cp>\u003Cb>What You’ll Do\u003C/b>\u003C/p>\u003Cul>\u003Cli>Lead, coach, and develop a team of analysts, setting clear expectations and helping each team member grow their skills in data analysis, reporting, and communication with collaborators\u003C/li>\u003Cli>Develop and uphold reporting systems that monitor supplier usage, spending trends, and consumption patterns across our key vendor relationships\u003C/li>\u003Cli>Develop and refine usage forecasting models that give Procurement Category Managers forward-looking access to demand and cost trajectories\u003C/li>\u003Cli>Partner with Category Managers, Finance, and business collaborators to ensure usage data and forecasts are accurate, timely, and actionable\u003C/li>\u003Cli>Develop dashboards and executive-ready reports that transform complex data into understandable insights for leadership and cross-functional partners\u003C/li>\u003Cli>Find opportunities to improve data quality, streamline reporting processes, and introduce automation where it adds new value\u003C/li>\u003Cli>Partner with IT and data engineering departments to refine data pipelines and secure consistent access to supplier and usage data\u003C/li>\u003Cli>Support quarterly business reviews and vendor performance discussions with data-driven analysis and recommendations\u003C/li>\u003C/ul>\u003Cp>\u003Cb>What You Bring\u003C/b>\u003C/p>\u003Cul>\u003Cli>5+ years of experience in procurement analytics, spend analytics, vendor management, finance, or a related analytical field\u003C/li>\u003Cli>Over 2 years of experience heading or managing a group, with a clear concentration on cultivating individuals and encouraging effective teamwork\u003C/li>\u003Cli>Strong quantitative skills, including experience with data analysis, forecasting, and working with large datasets\u003C/li>\u003Cli>Proficiency in analytics and reporting tools such as Excel, SQL, Tableau, Power BI, or similar platforms\u003C/li>\u003Cli>Ability to convert complex data into clear narratives and recommendations for both technical and non-technical audiences\u003C/li>\u003Cli>Experience working cross-functionally with procurement, finance, or operations teams in a fast-paced environment\u003C/li>\u003Cli>Strong organizational and project management skills, with the ability to balance multiple priorities and deliver consistent results\u003C/li>\u003Cli>A collaborative approach and comfort working as a close partner to category management without owning that function directly\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Nice to Have\u003C/b>\u003C/p>\u003Cul>\u003Cli>Experience with enterprise procurement or ERP systems such as SAP Ariba, Coupa, or Oracle\u003C/li>\u003Cli>Background in SaaS, cloud, software, telecom, or technology-related spend categories\u003C/li>\u003Cli>Familiarity with data visualization guidelines and storytelling with data\u003C/li>\u003Cli>Experience with statistical forecasting methods or predictive analytics\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Why You’ll Love Working Here\u003C/b>\u003C/p>\u003Cp>We prioritize building a team where all members have the chance to evolve, contribute, and undertake meaningful work. You will have the opportunity to influence how we manage vendor analytics from the ground up, and your insights will directly affect procurement strategy throughout the organization.\u003C/p>\u003Cp>We invest in our people through continuous learning opportunities, mentorship, and a culture that values curiosity and forward thinking. We work hard, support each other, and believe that great outcomes come from diverse perspectives working together toward shared goals.\u003C/p>\u003Cp>\u003Cb>About Adobe\u003C/b>\u003C/p>\u003Cp>Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.\u003C/p>\u003Cp>Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. \u003C/p>\u003Cp>\u003Cb>\u003Cbr>Let’s Adobe together\u003C/b>\u003C/p>\u003Cp>At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.\u003C/p>\u003Cp>Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.\u003C/p>\u003Cp>Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. \u003C/p>\u003Cp>\u003Cb>AI Use Guidelines for Interviews:\u003C/b>\u003Cbr>Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.\u003C/p>\u003Cp>At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.\u003C/p>\u003Cp>\u003Cb>Expected Pay Range:\u003C/b>\u003C/p>Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $118,300 -- $244,850 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $169,100 - $244,850
\u003Cp>At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).\u003C/p>\u003Cp>In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.\u003C/p>\u003Cp>\u003Cu>\u003Cb>State-Specific Notices:\u003C/b>\u003C/u>\u003C/p>\u003Cp>\u003Cb>\u003Cu>California\u003C/u>:\u003C/b>\u003C/p>\u003Cp>\u003Cb>Fair Chance Ordinances\u003C/b>\u003C/p>\u003Cp>Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.\u003C/p>\u003Cp>\u003Cu>\u003Cb>Colorado:\u003C/b>\u003C/u>\u003C/p>\u003Cp>\u003Cb>Application Window Notice\u003C/b>\u003C/p>\u003Cp>If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.\u003C/p>\u003Cp>\u003Cu>\u003Cb>Massachusetts:\u003C/b>\u003C/u>\u003C/p>\u003Cp>\u003Cb>Massachusetts Legal Notice\u003C/b>\u003C/p>\u003Cp>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>","Manager, Demand Intelligence & Strategic ConsumptionProcurement OperationsAbout the RoleWe’re inviting applications for a Manager of Demand Intelligence and Strategic Consumption to be part of our Procurement team. In this role, you will manage a group of analysts responsible for developing, tracking, and reporting supplier consumption and forecasted demand within our key spending categories. Your work will directly influence sourcing tactics, support contract discussions, and bolster our ability to manage vendor performance with clarity and confidence.This is a high-visibility role where data intersects with decision-making. You will collaborate closely with Procurement Category Managers to deliver usage intelligence and forecasting insights. You will develop and sustain the analytical foundation that enables effective category management.We believe that strong vendor analytics is a strategic advantage. We’re investing in this team to improve how we understand and manage supplier relationships across the business.What You’ll DoLead, coach, and develop a team of analysts, setting clear expectations and helping each team member grow their skills in data analysis, reporting, and communication with collaboratorsDevelop and uphold reporting systems that monitor supplier usage, spending trends, and consumption patterns across our key vendor relationshipsDevelop and refine usage forecasting models that give Procurement Category Managers forward-looking access to demand and cost trajectoriesPartner with Category Managers, Finance, and business collaborators to ensure usage data and forecasts are accurate, timely, and actionableDevelop dashboards and executive-ready reports that transform complex data into understandable insights for leadership and cross-functional partnersFind opportunities to improve data quality, streamline reporting processes, and introduce automation where it adds new valuePartner with IT and data engineering departments to refine data pipelines and secure consistent access to supplier and usage dataSupport quarterly business reviews and vendor performance discussions with data-driven analysis and recommendationsWhat You Bring5+ years of experience in procurement analytics, spend analytics, vendor management, finance, or a related analytical fieldOver 2 years of experience heading or managing a group, with a clear concentration on cultivating individuals and encouraging effective teamworkStrong quantitative skills, including experience with data analysis, forecasting, and working with large datasetsProficiency in analytics and reporting tools such as Excel, SQL, Tableau, Power BI, or similar platformsAbility to convert complex data into clear narratives and recommendations for both technical and non-technical audiencesExperience working cross-functionally with procurement, finance, or operations teams in a fast-paced environmentStrong organizational and project management skills, with the ability to balance multiple priorities and deliver consistent resultsA collaborative approach and comfort working as a close partner to category management without owning that function directlyNice to HaveExperience with enterprise procurement or ERP systems such as SAP Ariba, Coupa, or OracleBackground in SaaS, cloud, software, telecom, or technology-related spend categoriesFamiliarity with data visualization guidelines and storytelling with dataExperience with statistical forecasting methods or predictive analyticsWhy You’ll Love Working HereWe prioritize building a team where all members have the chance to evolve, contribute, and undertake meaningful work. You will have the opportunity to influence how we manage vendor analytics from the ground up, and your insights will directly affect procurement strategy throughout the organization.We invest in our people through continuous learning opportunities, mentorship, and a culture that values curiosity and forward thinking. We work hard, support each other, and believe that great outcomes come from diverse perspectives working together toward shared goals.About AdobeAdobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe togetherAt Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. AI Use Guidelines for Interviews:Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.Expected Pay Range:Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $118,300 -- $244,850 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $169,100 - $244,850
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.State-Specific Notices:California:Fair Chance OrdinancesAdobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.Colorado:Application Window NoticeIf this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.Massachusetts:Massachusetts Legal NoticeIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.",1778146017000,"2026-05-07 11:27:32","2026-05-07T09:27:32.000Z",169100,244850,{"jsonldValid":14,"jsonld":13},{"id":63,"slug":64,"title":65,"companyname":66,"companylogo":67,"companyIndustry":68,"city":69,"country":70,"remote":14,"employmentType":71,"department":53,"content_html":72,"content_text":73,"years":20,"createdAt":21,"updatedAtISO":74,"postedAtISO":75,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":76},"b2f50a84c1501ae727259f5de749c1337f565f25c6f642dff8aad6c2502f750e","business-development-manager-sad-conc-at-telematel-e9bf4ab73f","Business Development Manager - Sad Conc","Telematel","https://logo.clearbit.com/telematel.com","Software Development","Beirut","Lebanon",[16],"\u003Cp>Aspire Software is looking for a Business Development Representative to join our team in Lebanon.\u003C/p>\u003Cp>\u003Cstrong>Here is a little window into our company:\u003C/strong> Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.\u003C/p>\u003Cp>About the job: \u003C/p>\u003Cp>We are looking for a motivated and hands-on BDR Manager to lead and scale our growing outbound team. In this role, you will oversee a team of 5+ Business Development Representatives focused on generating new business opportunities through high-volume outbound outreach—primarily phone calls—and booking qualified meetings for our Account Executives.\u003C/p>\u003Cp>Our team is selling Voice AI solutions to restaurants across North America, helping them streamline operations, handle inbound calls more efficiently, and increase revenue. This is a phone-driven environment, so we’re looking for someone who’s not afraid of the phone, understands outbound sales deeply, and can coach reps to confidently engage prospects and drive conversations. As a BDR Manager, you will be responsible for tracking and reporting on key performance metrics, including calls made, demos booked, and conversion rates. You will work closely with leadership, providing clear and consistent reporting on team performance and insights on where improvements can be made.\u003C/p>\u003Cp>This is a true player-coach role. You will actively coach your team, identify what’s working and what’s not, and continuously optimize outreach strategies and processes. You’ll be expected to jump in when needed, support reps in real time, and help elevate overall team performance. You will also ensure proper use of HubSpot CRM across the team, maintain pipeline hygiene, and reinforce strong follow-up practices to reduce no-shows and ensure smooth handoffs to Account Executives.\u003C/p>\u003Cbr>\u003Ch2>Requirements\u003C/h2>\u003Cp>We’re looking for someone who thrives in a fast-paced environment, brings strong energy to the team, and knows how to hold reps accountable while developing their skills. If you’re data-driven, proactive, and excited to build and lead a high-performing outbound team, we’d love to hear from you.\u003C/p>","Aspire Software is looking for a Business Development Representative to join our team in Lebanon.Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.About the job: We are looking for a motivated and hands-on BDR Manager to lead and scale our growing outbound team. In this role, you will oversee a team of 5+ Business Development Representatives focused on generating new business opportunities through high-volume outbound outreach—primarily phone calls—and booking qualified meetings for our Account Executives.Our team is selling Voice AI solutions to restaurants across North America, helping them streamline operations, handle inbound calls more efficiently, and increase revenue. This is a phone-driven environment, so we’re looking for someone who’s not afraid of the phone, understands outbound sales deeply, and can coach reps to confidently engage prospects and drive conversations. As a BDR Manager, you will be responsible for tracking and reporting on key performance metrics, including calls made, demos booked, and conversion rates. You will work closely with leadership, providing clear and consistent reporting on team performance and insights on where improvements can be made.This is a true player-coach role. You will actively coach your team, identify what’s working and what’s not, and continuously optimize outreach strategies and processes. You’ll be expected to jump in when needed, support reps in real time, and help elevate overall team performance. You will also ensure proper use of HubSpot CRM across the team, maintain pipeline hygiene, and reinforce strong follow-up practices to reduce no-shows and ensure smooth handoffs to Account Executives.RequirementsWe’re looking for someone who thrives in a fast-paced environment, brings strong energy to the team, and knows how to hold reps accountable while developing their skills. If you’re data-driven, proactive, and excited to build and lead a high-performing outbound team, we’d love to hear from you.","2026-05-07 05:32:48","2026-05-07T03:32:48.000Z",{"jsonldValid":14,"jsonld":13},{"id":78,"slug":79,"title":80,"companyname":66,"companylogo":67,"companyIndustry":68,"city":69,"country":70,"remote":14,"employmentType":81,"department":53,"content_html":82,"content_text":83,"years":20,"createdAt":21,"updatedAtISO":74,"postedAtISO":75,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":84},"59f118ea196714d0e715b0443d6fdf944f64f0f2adbd7a9f1323859345b71ab5","business-development-representative-sad-conc-at-telematel-aadc9a9863","Business Development Representative - Sad Conc",[16],"\u003Cp>Aspire Software is looking for a Business Development Representative to join our team in Lebanon.\u003C/p>\u003Cp>\u003Cstrong>Here is a little window into our company:\u003C/strong> Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.\u003C/p>\u003Cp>About the job: \u003C/p>\u003Cp>We are looking for a motivated and energetic Business Development Representative (BDR) to join our growing team. In this role, you will be responsible for generating new business opportunities by conducting outbound outreach—primarily through phone calls—and booking qualifiedmeetings for our Account Executives.\u003C/p>\u003Cp>You will be selling Voice AI solutions to restaurants across North America, helping them improve operations, handle customer calls more efficiently, and drive revenue. This is a phone-heavy role, so you should be someone who’s not afraid to pick up the phone, engage with prospects, and start meaningful conversations. You’ll thrive here if you enjoy a fast-paced environment and aredriven by consistent activity and results.\u003C/p>\u003Cp>You will use HubSpot CRM to manage your outreach, track interactions, and maintain accurate records. A key part of your role will also include sending timely and thoughtful email follow-ups after meetings are booked to reduce no-shows and ensure a smooth, professional handoff to the Account Executive responsible for closing the deal.\u003C/p>\u003Cbr>\u003Ch2>Requirements\u003C/h2>\u003Cp>Success in this role requires strong communication skills, consistency, and the ability to collaborate effectively with your team. We’re looking for someone who brings positive energy, is proactive in their outreach, and is excited to contribute to a high-performing sales environment.\u003C/p>","Aspire Software is looking for a Business Development Representative to join our team in Lebanon.Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.About the job: We are looking for a motivated and energetic Business Development Representative (BDR) to join our growing team. In this role, you will be responsible for generating new business opportunities by conducting outbound outreach—primarily through phone calls—and booking qualifiedmeetings for our Account Executives.You will be selling Voice AI solutions to restaurants across North America, helping them improve operations, handle customer calls more efficiently, and drive revenue. This is a phone-heavy role, so you should be someone who’s not afraid to pick up the phone, engage with prospects, and start meaningful conversations. You’ll thrive here if you enjoy a fast-paced environment and aredriven by consistent activity and results.You will use HubSpot CRM to manage your outreach, track interactions, and maintain accurate records. A key part of your role will also include sending timely and thoughtful email follow-ups after meetings are booked to reduce no-shows and ensure a smooth, professional handoff to the Account Executive responsible for closing the deal.RequirementsSuccess in this role requires strong communication skills, consistency, and the ability to collaborate effectively with your team. We’re looking for someone who brings positive energy, is proactive in their outreach, and is excited to contribute to a high-performing sales environment.",{"jsonldValid":14,"jsonld":13},{"id":86,"slug":87,"title":88,"companyname":89,"companylogo":90,"companyTagline":91,"companyIndustry":68,"city":92,"country":51,"remote":93,"employmentType":94,"department":95,"content_html":96,"content_text":97,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":98,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":99},"134389b974195a8ed8a8ff600dad749582071d2e3d6c90ee70f9fc0391a0e6b1","manager-of-customer-onboarding-at-steer-fcd9c44dd6","Manager of Customer Onboarding","Steer","https://logo.clearbit.com/steercrm.com","Everything shop owners need to grow & build lasting relationships—a best-in-class scheduler and CRM—all in one platform.","United States (Remote)",true,[16],"Customer Success","\u003Cp>Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u003C/p>\n\u003Cp>Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. \u003Cbr>\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>About the Role\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003C/p>\n\u003Cp>We are looking for a strategic, high-energy Onboarding Manager to redefine the first 90 days of our customer journey. Currently, our onboarding process needs a visionary to strip it back and rebuild it for scale, efficiency, and world-class customer experience.\u003C/p>\n\u003Cp>Reporting directly to the Director of Customer Success, you will own the most critical phase of the lifecycle: the transition from \"Sold\" to \"Successful.\" Your mission is to slash Time-to-Value, boost team morale through better workflows, and build a department that serves as the bedrock for long-term customer retention. This isn't just about managing a team; it’s about architecting a new standard of excellence.\u003C/p>\n\n\u003Cp>\u003Cem>This role is 100% remote for US-based candidates.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>You Are\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>A Systems Thinker:\u003C/strong> You don’t just fix symptoms; you find the root cause of friction and build a process to kill it for good.\u003C/li>\n\u003Cli>\u003Cstrong>An Inspiring Leader:\u003C/strong> You know how to take an underperforming team and turn them into a high-output \"Special Ops\" unit through coaching and radical candor.\u003C/li>\n\u003Cli>\u003Cstrong>Obsessed with Velocity:\u003C/strong> You hate bottlenecks. You are constantly looking for ways to get customers to their \"Aha!\" moment faster.\u003C/li>\n\u003Cli>\u003Cstrong>Data-Informed:\u003C/strong> You speak the language of KPIs. You don’t guess; you use CSAT, churn data, and activation rates to guide your decisions.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>You Will\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli> \u003Cstrong>Audit & Overhaul:\u003C/strong> Conduct a \"root to branch\" review of our current onboarding playbook and implement a streamlined, automated, and repeatable version.\u003C/li>\n\u003Cli>\u003Cstrong>Lead the Charge:\u003C/strong> Manage, coach, and upskill a team of Onboarding Specialists, setting clear expectations and rebuilding a culture of winning.\u003C/li>\n\u003Cli>\u003Cstrong>Bridge the Gap:\u003C/strong> Partner with Sales to ensure seamless handoffs and with Customer Success to ensure long-term health is baked into the implementation.\u003C/li>\n\u003Cli>\u003Cstrong>Drive Retention:\u003C/strong> Directly impact company-wide Churn and CSAT scores by ensuring every customer feels \"high-touch\" care through \"high-tech\" efficiency.\u003C/li>\n\u003Cli>\u003Cstrong>Report Progress:\u003C/strong> Define and track the metrics that matter (Time-to-Value, Activation rates, Team Capacity).\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>You Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>A proven track record of managing implementation or onboarding teams in a fast-paced environment (SaaS highly preferred).\u003C/li>\n\u003Cli>Experience leading through change—you’ve successfully navigated a team through a pivot or a process overhaul before.\u003C/li>\n\u003Cli>A deep understanding of the \"Customer Success\" philosophy and how the first 30/60/90 days dictate the lifetime value of a client.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cem>Must Have:\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>3+ years\u003C/strong> in a leadership or management role within Onboarding, Implementation, or Customer Success.\u003C/li>\n\u003Cli>\u003Cstrong>Process Optimization Experience:\u003C/strong> Evidence of a time you reduced onboarding friction or shortened implementation cycles.\u003C/li>\n\u003Cli>\u003Cstrong>Stakeholder Management:\u003C/strong> Ability to navigate difficult conversations with Sales or Product teams to improve the customer experience.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cem>Nice to Have:\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Experience with \u003Cstrong>HubSpot, Jira, or Gainsight\u003C/strong> (or similar platforms).\u003C/li>\n\u003Cli>Experience with automotive industry\u003C/li>\n\u003Cli>Experience in a \"Turnaround\" environment where you were responsible for fixing a broken department or process.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Interview Process\u003C/strong>\u003C/p>\n\u003Cp>       1. Initial Screen (30min)\u003C/p>\n\u003Cp>           Wonderlic Assessment\u003C/p>\n\u003Cp>       2. Hiring Manager Interview (45min)\u003C/p>\n\u003Cp>       3. Case Study Presentation (45min)\u003C/p>\n\u003Cp>           Career Journey Interview (60min)\u003C/p>\n\u003Cp>       4. Cross-Collaboration Interview (30min)\u003C/p>\n\u003Cp>           Direct Report Interview (30min)\u003C/p>\n\n\u003Cp>\u003Cstrong>We Offer\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>100% remote work environment\u003C/li>\n\u003Cli>Medical, Dental and Vision insurance within 30 days\u003C/li>\n\u003Cli>100% employer-paid medical insurance\u003C/li>\n\u003Cli>Equity package\u003C/li>\n\u003Cli>Flexible PTO with 15 days minimum\u003C/li>\n\u003Cli>Generous Parental Leave\u003C/li>\n\u003Cli>FSA and HSA options\u003C/li>\n\u003Cli>401(k)\u003C/li>\n\u003Cli>Growth & Wellness Stipend\u003C/li>\n\u003Cli>WFH Equipment\u003C/li>\n\u003Cli>Chance to work with the latest technology\u003C/li>\n\u003Cli>A collaborative, high ownership culture\u003C/li>\n\u003Cli>Opportunities for development and career growth\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>Why Join Steer?\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \u003C/p>\n\u003Cp>Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u003C/p>\n\u003Cp>Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cbr>\u003Cbr>We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u003C/p>\n\u003Cp>Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.\u003Cbr>\u003Cbr>\u003C/p>","Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\nSteer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role\nWe are looking for a strategic, high-energy Onboarding Manager to redefine the first 90 days of our customer journey. Currently, our onboarding process needs a visionary to strip it back and rebuild it for scale, efficiency, and world-class customer experience.\nReporting directly to the Director of Customer Success, you will own the most critical phase of the lifecycle: the transition from \"Sold\" to \"Successful.\" Your mission is to slash Time-to-Value, boost team morale through better workflows, and build a department that serves as the bedrock for long-term customer retention. This isn't just about managing a team; it’s about architecting a new standard of excellence.\n\nThis role is 100% remote for US-based candidates.\n\nYou Are\n\nA Systems Thinker: You don’t just fix symptoms; you find the root cause of friction and build a process to kill it for good.\nAn Inspiring Leader: You know how to take an underperforming team and turn them into a high-output \"Special Ops\" unit through coaching and radical candor.\nObsessed with Velocity: You hate bottlenecks. You are constantly looking for ways to get customers to their \"Aha!\" moment faster.\nData-Informed: You speak the language of KPIs. You don’t guess; you use CSAT, churn data, and activation rates to guide your decisions.\n\n\nYou Will\n\n Audit & Overhaul: Conduct a \"root to branch\" review of our current onboarding playbook and implement a streamlined, automated, and repeatable version.\nLead the Charge: Manage, coach, and upskill a team of Onboarding Specialists, setting clear expectations and rebuilding a culture of winning.\nBridge the Gap: Partner with Sales to ensure seamless handoffs and with Customer Success to ensure long-term health is baked into the implementation.\nDrive Retention: Directly impact company-wide Churn and CSAT scores by ensuring every customer feels \"high-touch\" care through \"high-tech\" efficiency.\nReport Progress: Define and track the metrics that matter (Time-to-Value, Activation rates, Team Capacity).\n\n\nYou Have\n\nA proven track record of managing implementation or onboarding teams in a fast-paced environment (SaaS highly preferred).\nExperience leading through change—you’ve successfully navigated a team through a pivot or a process overhaul before.\nA deep understanding of the \"Customer Success\" philosophy and how the first 30/60/90 days dictate the lifetime value of a client.\n\nMust Have:\n\n3+ years in a leadership or management role within Onboarding, Implementation, or Customer Success.\nProcess Optimization Experience: Evidence of a time you reduced onboarding friction or shortened implementation cycles.\nStakeholder Management: Ability to navigate difficult conversations with Sales or Product teams to improve the customer experience.\n\n\nNice to Have:\n\nExperience with HubSpot, Jira, or Gainsight (or similar platforms).\nExperience with automotive industry\nExperience in a \"Turnaround\" environment where you were responsible for fixing a broken department or process.\n\n\nInterview Process\n       1. Initial Screen (30min)\n           Wonderlic Assessment\n       2. Hiring Manager Interview (45min)\n       3. Case Study Presentation (45min)\n           Career Journey Interview (60min)\n       4. Cross-Collaboration Interview (30min)\n           Direct Report Interview (30min)\n\nWe Offer\n\n100% remote work environment\nMedical, Dental and Vision insurance within 30 days\n100% employer-paid medical insurance\nEquity package\nFlexible PTO with 15 days minimum\nGenerous Parental Leave\nFSA and HSA options\n401(k)\nGrowth & Wellness Stipend\nWFH Equipment\nChance to work with the latest technology\nA collaborative, high ownership culture\nOpportunities for development and career growth\n\nWhy Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \nHere, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\nJoin Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\nOur hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.","2026-05-04T15:35:03.000Z",{"jsonldValid":14,"jsonld":13},{"id":101,"slug":102,"title":103,"companyname":89,"companylogo":90,"companyTagline":91,"companyIndustry":68,"city":92,"country":51,"remote":93,"employmentType":104,"department":95,"content_html":105,"content_text":106,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":107,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":108},"693a15d1611fbaa6ffaf9be6c271135684617390a53e4029b3855afa4073d1f4","manager-of-onboarding-at-steer-0ea692f1e0","Manager of Onboarding",[16],"\u003Cp>Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\u003C/p>\n\u003Cp>Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. \u003Cbr>\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>About the Role\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003C/p>\n\u003Cp>We are looking for a strategic, high-energy Onboarding Manager to redefine the first 90 days of our customer journey. Currently, our onboarding process needs a visionary to strip it back and rebuild it for scale, efficiency, and world-class customer experience.\u003C/p>\n\u003Cp>Reporting directly to the Director of Customer Success, you will own the most critical phase of the lifecycle: the transition from \"Sold\" to \"Successful.\" Your mission is to slash Time-to-Value, boost team morale through better workflows, and build a department that serves as the bedrock for long-term customer retention. This isn't just about managing a team; it’s about architecting a new standard of excellence.\u003C/p>\n\n\u003Cp>\u003Cem>This role is 100% remote for US-based candidates.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>You Are\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>A Systems Thinker:\u003C/strong> You don’t just fix symptoms; you find the root cause of friction and build a process to kill it for good.\u003C/li>\n\u003Cli>\u003Cstrong>An Inspiring Leader:\u003C/strong> You know how to take an underperforming team and turn them into a high-output \"Special Ops\" unit through coaching and radical candor.\u003C/li>\n\u003Cli>\u003Cstrong>Obsessed with Velocity:\u003C/strong> You hate bottlenecks. You are constantly looking for ways to get customers to their \"Aha!\" moment faster.\u003C/li>\n\u003Cli>\u003Cstrong>Data-Informed:\u003C/strong> You speak the language of KPIs. You don’t guess; you use CSAT, churn data, and activation rates to guide your decisions.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>You Will\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli> \u003Cstrong>Audit & Overhaul:\u003C/strong> Conduct a \"root to branch\" review of our current onboarding playbook and implement a streamlined, automated, and repeatable version.\u003C/li>\n\u003Cli>\u003Cstrong>Lead the Charge:\u003C/strong> Manage, coach, and upskill a team of Onboarding Specialists, setting clear expectations and rebuilding a culture of winning.\u003C/li>\n\u003Cli>\u003Cstrong>Bridge the Gap:\u003C/strong> Partner with Sales to ensure seamless handoffs and with Customer Success to ensure long-term health is baked into the implementation.\u003C/li>\n\u003Cli>\u003Cstrong>Drive Retention:\u003C/strong> Directly impact company-wide Churn and CSAT scores by ensuring every customer feels \"high-touch\" care through \"high-tech\" efficiency.\u003C/li>\n\u003Cli>\u003Cstrong>Report Progress:\u003C/strong> Define and track the metrics that matter (Time-to-Value, Activation rates, Team Capacity).\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>You Have\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>A proven track record of managing implementation or onboarding teams in a fast-paced environment (SaaS highly preferred).\u003C/li>\n\u003Cli>Experience leading through change—you’ve successfully navigated a team through a pivot or a process overhaul before.\u003C/li>\n\u003Cli>A deep understanding of the \"Customer Success\" philosophy and how the first 30/60/90 days dictate the lifetime value of a client.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cem>Must Have:\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>3+ years\u003C/strong> in a leadership or management role within Onboarding, Implementation, or Customer Success.\u003C/li>\n\u003Cli>\u003Cstrong>Process Optimization Experience:\u003C/strong> Evidence of a time you reduced onboarding friction or shortened implementation cycles.\u003C/li>\n\u003Cli>\u003Cstrong>Stakeholder Management:\u003C/strong> Ability to navigate difficult conversations with Sales or Product teams to improve the customer experience.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cem>Nice to Have:\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Experience with \u003Cstrong>HubSpot, Jira, or Gainsight\u003C/strong> (or similar platforms).\u003C/li>\n\u003Cli>Experience with automotive industry\u003C/li>\n\u003Cli>Experience in a \"Turnaround\" environment where you were responsible for fixing a broken department or process.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Interview Process\u003C/strong>\u003C/p>\n\u003Cp>   1. Initial Screen (30min)\u003C/p>\n\u003Cp>       Wonderlic Assessment\u003C/p>\n\u003Cp>   2. Hiring Manager Interview (45min)\u003C/p>\n\u003Cp>   3. Case Study Presentation (45min)\u003C/p>\n\u003Cp>       Career Journey Interview (60min)\u003C/p>\n\u003Cp>    4. Cross-Collaboration Interview (30min)\u003C/p>\n\u003Cp>        Direct Report Interview (30min)\u003C/p>\n\n\u003Cp>\u003Cstrong>We Offer\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>100% remote work environment\u003C/li>\n\u003Cli>Medical, Dental and Vision insurance within 30 days\u003C/li>\n\u003Cli>100% employer-paid medical insurance\u003C/li>\n\u003Cli>Equity package\u003C/li>\n\u003Cli>Flexible PTO with 15 days minimum\u003C/li>\n\u003Cli>Generous Parental Leave\u003C/li>\n\u003Cli>FSA and HSA options\u003C/li>\n\u003Cli>401(k)\u003C/li>\n\u003Cli>Growth & Wellness Stipend\u003C/li>\n\u003Cli>WFH Equipment\u003C/li>\n\u003Cli>Chance to work with the latest technology\u003C/li>\n\u003Cli>A collaborative, high ownership culture\u003C/li>\n\u003Cli>Opportunities for development and career growth\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>\u003Cp>\u003Cstrong>Why Join Steer?\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \u003C/p>\n\u003Cp>Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\u003C/p>\n\u003Cp>Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. \u003Cstrong>\u003Cbr>\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003Cbr>\u003Cbr>We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\u003C/p>\n\u003Cp>Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.\u003Cbr>\u003Cbr>\u003C/p>","Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.\nSteer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role\nWe are looking for a strategic, high-energy Onboarding Manager to redefine the first 90 days of our customer journey. Currently, our onboarding process needs a visionary to strip it back and rebuild it for scale, efficiency, and world-class customer experience.\nReporting directly to the Director of Customer Success, you will own the most critical phase of the lifecycle: the transition from \"Sold\" to \"Successful.\" Your mission is to slash Time-to-Value, boost team morale through better workflows, and build a department that serves as the bedrock for long-term customer retention. This isn't just about managing a team; it’s about architecting a new standard of excellence.\n\nThis role is 100% remote for US-based candidates.\n\nYou Are\n\nA Systems Thinker: You don’t just fix symptoms; you find the root cause of friction and build a process to kill it for good.\nAn Inspiring Leader: You know how to take an underperforming team and turn them into a high-output \"Special Ops\" unit through coaching and radical candor.\nObsessed with Velocity: You hate bottlenecks. You are constantly looking for ways to get customers to their \"Aha!\" moment faster.\nData-Informed: You speak the language of KPIs. You don’t guess; you use CSAT, churn data, and activation rates to guide your decisions.\n\n\nYou Will\n\n Audit & Overhaul: Conduct a \"root to branch\" review of our current onboarding playbook and implement a streamlined, automated, and repeatable version.\nLead the Charge: Manage, coach, and upskill a team of Onboarding Specialists, setting clear expectations and rebuilding a culture of winning.\nBridge the Gap: Partner with Sales to ensure seamless handoffs and with Customer Success to ensure long-term health is baked into the implementation.\nDrive Retention: Directly impact company-wide Churn and CSAT scores by ensuring every customer feels \"high-touch\" care through \"high-tech\" efficiency.\nReport Progress: Define and track the metrics that matter (Time-to-Value, Activation rates, Team Capacity).\n\n\nYou Have\n\nA proven track record of managing implementation or onboarding teams in a fast-paced environment (SaaS highly preferred).\nExperience leading through change—you’ve successfully navigated a team through a pivot or a process overhaul before.\nA deep understanding of the \"Customer Success\" philosophy and how the first 30/60/90 days dictate the lifetime value of a client.\n\nMust Have:\n\n3+ years in a leadership or management role within Onboarding, Implementation, or Customer Success.\nProcess Optimization Experience: Evidence of a time you reduced onboarding friction or shortened implementation cycles.\nStakeholder Management: Ability to navigate difficult conversations with Sales or Product teams to improve the customer experience.\n\n\nNice to Have:\n\nExperience with HubSpot, Jira, or Gainsight (or similar platforms).\nExperience with automotive industry\nExperience in a \"Turnaround\" environment where you were responsible for fixing a broken department or process.\n\n\nInterview Process\n   1. Initial Screen (30min)\n       Wonderlic Assessment\n   2. Hiring Manager Interview (45min)\n   3. Case Study Presentation (45min)\n       Career Journey Interview (60min)\n    4. Cross-Collaboration Interview (30min)\n        Direct Report Interview (30min)\n\nWe Offer\n\n100% remote work environment\nMedical, Dental and Vision insurance within 30 days\n100% employer-paid medical insurance\nEquity package\nFlexible PTO with 15 days minimum\nGenerous Parental Leave\nFSA and HSA options\n401(k)\nGrowth & Wellness Stipend\nWFH Equipment\nChance to work with the latest technology\nA collaborative, high ownership culture\nOpportunities for development and career growth\n\nWhy Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. \nHere, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.\nJoin Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.\nOur hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.","2026-05-04T15:34:31.000Z",{"jsonldValid":14,"jsonld":13},1778548611090]