[{"data":1,"prerenderedAt":106},["ShallowReactive",2],{"$f2bapnAHtigoxpV-lIHQmZnlePzbDsIt-9xdDE2hiqmw":3,"$fe_nI9QCSUXsCR7MUHGlHFFD6HighDnCWGJr0fSxMRs0":27},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":25},"f7ed5544a5516cb115ffca55b847dbe2ef1fc52742f33979eb635325fd1a3c81","staff-accountant-at-iterable-d27aa28df9","Staff Accountant","Iterable","https://logo.clearbit.com/iterable.com","Iterable is the top-rated AI-Powered Customer Communication Platform","Software Development","Atlanta","Georgia",false,[16],"Contract","Finance","\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>About the Role:\u003C/strong>\u003C/p>\n\u003Cp>As a Staff Accountant at Iterable, you will be a foundational member of our Accounting  team. This role is designed for a high-potential accounting professional who is eager to dive into the inner workings of a fast-scaled tech company. You will support key partnerships across Operations, Procurement, Legal, and FP&A, ensuring our financial engine runs smoothly.\u003C/p>\n\u003Cp>We value a \u003Cstrong>growth mindset\u003C/strong> above all else. This is a \"roll-up-your-sleeves\" environment where you will be mentored by seasoned pros and given ownership of core accounting processes from day one. If you are detail-oriented, tech-savvy, and ready to evolve your career, we want to hear from you.\u003C/p>\n\u003Cp>\u003Cstrong>Key Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Support the month-end close process by preparing journal entries, account reconciliations, and supporting schedules in accordance with U.S. GAAP.\u003C/li>\n\u003Cli>Prepare initial monthly flux analysis for balance sheet and income statement accounts to identify trends or anomalies.\u003C/li>\n\u003Cli>Serve as a reliable point of contact for inquiries from other departments.\u003C/li>\n\u003Cli>Work alongside our offshore team to ensure tasks are progressing to deadlines.\u003C/li>\n\u003Cli>Assist with developing and improving accounting policies.\u003C/li>\n\u003Cli>Be a versatile team player that can perform various tasks ranging from routine close procedures to ad-hoc projects, including providing support across various departments as well as for external requests (e.g. external audit).\u003C/li>\n\u003Cli>Learn our system infrastructure and help identify ways to automate routine tasks using AI and modern accounting tools.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>The Ideal Candidate Will Have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>0–3 years of experience. We are looking for high-potential accounting professionals who possess one or a combination of the following:\u003C/li>\n\u003Cli>Public Accounting Foundation: Experience within a Big 4 or top-tier public accounting firm, with a desire to transition into a high-growth corporate environment.\u003C/li>\n\u003Cli>Academic Excellence: A robust educational background in Accounting (BS or MS) with a strong GPA and active leadership in accounting societies or honors programs.\u003C/li>\n\u003Cli>Practical Exposure: Completion of a rigorous accounting internship, ideally within a fast-paced or multi-entity organization.A solid understanding of U.S. GAAP and a desire to become a power user in NetSuite. (Experience with Navan or Numeric is a major plus, but we will train you!)\u003C/li>\n\u003Cli>An analytical, problem-solving \"builder\" mentality. You aren't afraid to dive into the details to understand how a transaction flows through the system.\u003C/li>\n\u003Cli>Clear and concise written and verbal skills; you can explain \"the why\" behind the numbers.\u003C/li>\n\u003Cli>The ability to prioritize tasks in a fast-paced environment while maintaining high standards for accuracy and quality.\u003C/li>\n\u003Cli>CPA or progress toward a CPA license is a plus.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Community Impact Days\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $69,000 - $110,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!About the Role:\nAs a Staff Accountant at Iterable, you will be a foundational member of our Accounting  team. This role is designed for a high-potential accounting professional who is eager to dive into the inner workings of a fast-scaled tech company. You will support key partnerships across Operations, Procurement, Legal, and FP&A, ensuring our financial engine runs smoothly.\nWe value a growth mindset above all else. This is a \"roll-up-your-sleeves\" environment where you will be mentored by seasoned pros and given ownership of core accounting processes from day one. If you are detail-oriented, tech-savvy, and ready to evolve your career, we want to hear from you.\nKey Responsibilities:\n\nSupport the month-end close process by preparing journal entries, account reconciliations, and supporting schedules in accordance with U.S. GAAP.\nPrepare initial monthly flux analysis for balance sheet and income statement accounts to identify trends or anomalies.\nServe as a reliable point of contact for inquiries from other departments.\nWork alongside our offshore team to ensure tasks are progressing to deadlines.\nAssist with developing and improving accounting policies.\nBe a versatile team player that can perform various tasks ranging from routine close procedures to ad-hoc projects, including providing support across various departments as well as for external requests (e.g. external audit).\nLearn our system infrastructure and help identify ways to automate routine tasks using AI and modern accounting tools.\n\nThe Ideal Candidate Will Have:\n\n0–3 years of experience. We are looking for high-potential accounting professionals who possess one or a combination of the following:\nPublic Accounting Foundation: Experience within a Big 4 or top-tier public accounting firm, with a desire to transition into a high-growth corporate environment.\nAcademic Excellence: A robust educational background in Accounting (BS or MS) with a strong GPA and active leadership in accounting societies or honors programs.\nPractical Exposure: Completion of a rigorous accounting internship, ideally within a fast-paced or multi-entity organization.A solid understanding of U.S. GAAP and a desire to become a power user in NetSuite. (Experience with Navan or Numeric is a major plus, but we will train you!)\nAn analytical, problem-solving \"builder\" mentality. You aren't afraid to dive into the details to understand how a transaction flows through the system.\nClear and concise written and verbal skills; you can explain \"the why\" behind the numbers.\nThe ability to prioritize tasks in a fast-paced environment while maintaining high standards for accuracy and quality.\nCPA or progress toward a CPA license is a plus.\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nCommunity Impact Days\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $69,000 - $110,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",0,1774330247000,"2026-03-24 06:31:25","2026-03-20T18:48:32.000Z","USD",{"jsonldValid":14,"jsonld":26},"",{"jobs":28},[29,42,58,71,80,92],{"id":30,"slug":31,"title":32,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":33,"employmentType":34,"department":35,"content_html":36,"content_text":37,"years":20,"createdAt":38,"updatedAtISO":39,"postedAtISO":40,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":41},"f5985ca22b861fa6653dddf4ed4032892a0286cb480aedf2ce64d86ddbb6979e","senior-mid-market-customer-success-manager-at-iterable-2ae4eb6ddd","Senior Mid-Market Customer Success Manager",true,[16],"Customer Success","\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>Position Overview:\u003C/strong>\u003C/p>\n\u003Cp>As a member of Iterable's Customer Success team, you manage relationships with high-value Mid-Market ($70K - 250k+ ARR) customers. You will build long-standing partnerships by making sure our customers see as much value as possible from the product. You will develop relationships with both daily users and executive stakeholders, to grow their use of Iterable and expand the ARR of the customer. The role is ideal for a solutions-oriented, customer-first problem solver who can own the customer experience and navigate large organizations to identify key stakeholders.\u003C/p>\n\u003Cp>As a member of the Mid-Market Customer Success team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers.\u003C/p>\n\u003Cp>One of our core values is growth mindset, and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Proactively manage a book of Mid Market  level ($70K - 250K+ ARR) Iterable customers\u003C/li>\n\u003Cli>Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion\u003C/li>\n\u003Cli>Maintain a trusted advisor relationship with each assigned client \u003C/li>\n\u003Cli>Lead regularly scheduled check-ins, produce Executive Business Reviews (may require onsite travel), and drive client satisfaction \u003C/li>\n\u003Cli>Forecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities\u003C/li>\n\u003Cli>Work with the Support team and other cross functional teams to triage any issues faced by your customers\u003C/li>\n\u003Cli>Understand how customers are using Iterable and provide recommendations for product adoption to increase customer ROI realized with Iterable\u003C/li>\n\u003Cli>Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Ability to proactively own the entire customer experience, from onboarding through expansion\u003C/li>\n\u003Cli>Exceptional communication and interpersonal skills\u003C/li>\n\u003Cli>Comfort with presenting complex information to executives \u003C/li>\n\u003Cli>Strong ability to understand technical concepts and problem-solve\u003C/li>\n\u003Cli>Desire to teach new customers about the platform\u003C/li>\n\u003Cli>Passion for startups, software, and SaaS products\u003C/li>\n\u003Cli>Willingness to travel up to 25% of the time\u003C/li>\n\u003Cli>Experience with email marketing, push or SMS software\u003C/li>\n\u003Cli>Familiarity with technologies like APIs, HTML, CSS, and Javascript\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Community Impact Days\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $101,000 - $147,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. \u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!Position Overview:\nAs a member of Iterable's Customer Success team, you manage relationships with high-value Mid-Market ($70K - 250k+ ARR) customers. You will build long-standing partnerships by making sure our customers see as much value as possible from the product. You will develop relationships with both daily users and executive stakeholders, to grow their use of Iterable and expand the ARR of the customer. The role is ideal for a solutions-oriented, customer-first problem solver who can own the customer experience and navigate large organizations to identify key stakeholders.\nAs a member of the Mid-Market Customer Success team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers.\nOne of our core values is growth mindset, and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\nResponsibilities:\n\nProactively manage a book of Mid Market  level ($70K - 250K+ ARR) Iterable customers\nIdentify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion\nMaintain a trusted advisor relationship with each assigned client \nLead regularly scheduled check-ins, produce Executive Business Reviews (may require onsite travel), and drive client satisfaction \nForecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities\nWork with the Support team and other cross functional teams to triage any issues faced by your customers\nUnderstand how customers are using Iterable and provide recommendations for product adoption to increase customer ROI realized with Iterable\nServe as the voice of the customer to prioritize feature requests and platform improvements during product discussions\n\nQualifications:\n\nAbility to proactively own the entire customer experience, from onboarding through expansion\nExceptional communication and interpersonal skills\nComfort with presenting complex information to executives \nStrong ability to understand technical concepts and problem-solve\nDesire to teach new customers about the platform\nPassion for startups, software, and SaaS products\nWillingness to travel up to 25% of the time\nExperience with email marketing, push or SMS software\nFamiliarity with technologies like APIs, HTML, CSS, and Javascript\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nCommunity Impact Days\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $101,000 - $147,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1774546351000,"2026-03-26 18:32:53","2026-03-25T17:59:06.000Z",{"jsonldValid":14,"jsonld":26},{"id":43,"slug":44,"title":45,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":46,"country":47,"remote":33,"employmentType":48,"department":49,"content_html":50,"content_text":51,"years":20,"createdAt":52,"updatedAtISO":53,"postedAtISO":54,"hasSalary":14,"salaryMin":55,"salaryMax":56,"currency":24,"schema":57},"8725347e361f5bffd88e4b8d2bd0f43f96f7769463c29bebb810f580900d58f2","mid-market-customer-account-manager-at-iterable-cfa6cb78bd","Mid-Market Customer Account Manager","REMOTE - US","- Us",[16],"Other","\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>How you will make a difference: \u003C/strong>\u003C/p>\n\u003Cp>We’re looking for a commercially strong, growth-minded Customer Account Manager (CAM) to join our Mid-Market NOAM team. In this role, you will own a portfolio of accounts in the $20K–$200K ACV range and be accountable for driving renewals, expansion, rightsizing, and vendor consolidation. You’ll translate Iterable’s AI-powered, cross-channel capabilities into measurable customer value, ensuring every account is maximizing its investment in the platform.\u003C/p>\n\u003Cp>Success in this role requires a disciplined sales approach, strong forecasting rigor, and the ability to multi-thread across modern B2C marketing organizations - including global brands with multiple regions, units, or stakeholders. You’ll lead commercial conversations end-to-end: negotiation, pricing proposals, pipeline management, and expansion planning. Working closely with Customer Success, you’ll uncover new use cases, new channels, and new product opportunities to systematically grow your book of business.\u003Cbr>\u003Cbr>Your impact will be measured by your ability to renew accounts on time, expand contract value, identify whitespace, and maintain high customer satisfaction throughout the lifecycle.\u003C/p>\n\u003Cp>\u003Cem>***candidates must be located in EST or CST time zones to be considered for this role.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>You’ll get to:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Own the full renewal and expansion cycle - pipeline management, proposals, negotiation, forecasting, and contract execution.\u003C/li>\n\u003Cli>Build and execute strategic account plans that align Iterable’s capabilities with customer goals, driving retention and measurable growth.\u003C/li>\n\u003Cli>Introduce new channels, products, and services (SMS, WhatsApp, Catalog, AI Suite, Embedded Messaging, etc.) based on strong discovery and quantifiable value.\u003C/li>\n\u003Cli>Lead win–win commercial negotiations, protecting margin while strengthening long-term relationships.\u003C/li>\n\u003Cli>Partner closely with Customer Success, Deliverability, Solutions Consulting, and Finance to create a seamless customer experience.\u003C/li>\n\u003Cli>Map multi-brand or multi-region account structures to uncover new units, new use cases, and expansion pathways.\u003C/li>\n\u003Cli>Build relationships with influencers and decision makers across your accounts, driving multi-threaded engagement.\u003C/li>\n\u003Cli>Respond to and manage customer commercial inquiries with speed, accuracy, and ownership.\u003C/li>\n\u003Cli>Experiment with new strategies and commercial motions, providing feedback to leadership on what drives growth in the region.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We are looking for people who have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Have SaaS experience in sales, account management, or commercial roles tied to recurring revenue.\u003C/li>\n\u003Cli>Bring 3+ years selling into existing customers at some capacity; leading renewal cycles; and selling new logos. Mid-Market experience preferred.\u003C/li>\n\u003Cli>Show strong technical aptitude and can communicate Iterable’s capabilities clearly to varied audiences.\u003C/li>\n\u003Cli>Can map complex organizations, understand reporting lines, and identify new commercial entry points.\u003C/li>\n\u003Cli>Conduct excellent discovery and convert insights into quantifiable value and commercial opportunity.\u003C/li>\n\u003Cli>Are highly skilled at multi-threading beyond a single champion — across marketing, data, product, and leadership layers.\u003C/li>\n\u003Cli>Are perceived by customers as trusted advisors who understand modern marketing, data activation, and lifecycle engagement.\u003C/li>\n\u003Cli>Have a proven track record of closing, asking for business, and navigating pricing/value conversations confidently.\u003C/li>\n\u003Cli>Are proactive, disciplined, and take ownership of the commercial plan without waiting for direction.\u003C/li>\n\u003Cli>Excel in problem-solving and adapt quickly in a fast-moving, evolving environment.\u003C/li>\n\u003Cli>Demonstrate strong collaboration and align well with the broader CAM, CSM, and GTM teams.\u003C/li>\n\u003Cli>Operate with integrity, consistency, and a deep commitment to customer and team success.\u003C/li>\n\u003Cli>Have an awareness of the bigger picture into which our Account Management function fits within Iterable plan for sustained success\u003C/li>\n\u003Cli>Are effective team players, collaborating well with others and prioritizing team success.   \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Technical degree (Bachelors in Computer Science, Engineering, etc\u003C/li>\n\u003Cli>MBA\u003C/li>\n\u003Cli>Familiarity with enterprise email marketing and/or marketing automation solutions\u003C/li>\n\u003Cli>MEDDPICC, Value Selling, Command the Message Methodology\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Community Impact Days\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003C/ul>\n\u003Cp>The annual cash compensation for this role is $81,000 - $115,000 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!How you will make a difference: \nWe’re looking for a commercially strong, growth-minded Customer Account Manager (CAM) to join our Mid-Market NOAM team. In this role, you will own a portfolio of accounts in the $20K–$200K ACV range and be accountable for driving renewals, expansion, rightsizing, and vendor consolidation. You’ll translate Iterable’s AI-powered, cross-channel capabilities into measurable customer value, ensuring every account is maximizing its investment in the platform.\nSuccess in this role requires a disciplined sales approach, strong forecasting rigor, and the ability to multi-thread across modern B2C marketing organizations - including global brands with multiple regions, units, or stakeholders. You’ll lead commercial conversations end-to-end: negotiation, pricing proposals, pipeline management, and expansion planning. Working closely with Customer Success, you’ll uncover new use cases, new channels, and new product opportunities to systematically grow your book of business.Your impact will be measured by your ability to renew accounts on time, expand contract value, identify whitespace, and maintain high customer satisfaction throughout the lifecycle.\n***candidates must be located in EST or CST time zones to be considered for this role.\nYou’ll get to:\n\nOwn the full renewal and expansion cycle - pipeline management, proposals, negotiation, forecasting, and contract execution.\nBuild and execute strategic account plans that align Iterable’s capabilities with customer goals, driving retention and measurable growth.\nIntroduce new channels, products, and services (SMS, WhatsApp, Catalog, AI Suite, Embedded Messaging, etc.) based on strong discovery and quantifiable value.\nLead win–win commercial negotiations, protecting margin while strengthening long-term relationships.\nPartner closely with Customer Success, Deliverability, Solutions Consulting, and Finance to create a seamless customer experience.\nMap multi-brand or multi-region account structures to uncover new units, new use cases, and expansion pathways.\nBuild relationships with influencers and decision makers across your accounts, driving multi-threaded engagement.\nRespond to and manage customer commercial inquiries with speed, accuracy, and ownership.\nExperiment with new strategies and commercial motions, providing feedback to leadership on what drives growth in the region.\n\nWe are looking for people who have:\n\nHave SaaS experience in sales, account management, or commercial roles tied to recurring revenue.\nBring 3+ years selling into existing customers at some capacity; leading renewal cycles; and selling new logos. Mid-Market experience preferred.\nShow strong technical aptitude and can communicate Iterable’s capabilities clearly to varied audiences.\nCan map complex organizations, understand reporting lines, and identify new commercial entry points.\nConduct excellent discovery and convert insights into quantifiable value and commercial opportunity.\nAre highly skilled at multi-threading beyond a single champion — across marketing, data, product, and leadership layers.\nAre perceived by customers as trusted advisors who understand modern marketing, data activation, and lifecycle engagement.\nHave a proven track record of closing, asking for business, and navigating pricing/value conversations confidently.\nAre proactive, disciplined, and take ownership of the commercial plan without waiting for direction.\nExcel in problem-solving and adapt quickly in a fast-moving, evolving environment.\nDemonstrate strong collaboration and align well with the broader CAM, CSM, and GTM teams.\nOperate with integrity, consistency, and a deep commitment to customer and team success.\nHave an awareness of the bigger picture into which our Account Management function fits within Iterable plan for sustained success\nAre effective team players, collaborating well with others and prioritizing team success.   \n\nBonus Points:\n\nTechnical degree (Bachelors in Computer Science, Engineering, etc\nMBA\nFamiliarity with enterprise email marketing and/or marketing automation solutions\nMEDDPICC, Value Selling, Command the Message Methodology\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nCommunity Impact Days\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\n\nThe annual cash compensation for this role is $81,000 - $115,000 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1774438255000,"2026-03-25 12:31:35","2026-03-24T22:34:22.000Z",81000,115000,{"jsonldValid":14,"jsonld":26},{"id":59,"slug":60,"title":61,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":62,"country":63,"remote":14,"employmentType":64,"department":49,"content_html":65,"content_text":66,"years":20,"createdAt":67,"updatedAtISO":68,"postedAtISO":69,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":70},"61d8140d443ace77b6ba2a8ef0f0fc1af2ee6cb90ed8dd30961e49dcbb1bcf2b","director-engineering-nova-at-iterable-d4ff075bf0","Director, Engineering (Nova)","Austin","United States",[16],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>Position Overview:\u003C/strong>\u003C/p>\n\u003Cp>We are seeking a Director of Engineering to lead the \u003Cstrong>Nova\u003C/strong> organization. Our vision is to establish Nova as the industry’s most trusted intelligence layer, delivering best-in-class agentic experiences that enable marketers to shift from manual execution to autonomous, results-driven innovation.\u003C/p>\n\u003Cp>Nova has a dual mandate. The team builds and operates core AI-driven systems, and also enables other engineering teams across the company to develop and ship AI-based features quickly and responsibly. This includes establishing shared foundations, defining architectural patterns, and setting technical standards for applied AI development.\u003C/p>\n\u003Cp>This leader will oversee a multidisciplinary organization spanning application development, machine learning engineering, and data science, partnering closely with Product and cross-functional engineering leaders to translate vision into durable, production-grade systems. Also, ensuring every AI-driven action is grounded in high-fidelity context and verifiable customer outcomes.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Lead the Nova engineering organization across AI application development ML systems\u003C/li>\n\u003Cli>Set technical direction for AI-powered product capabilities and shared AI infrastructure\u003C/li>\n\u003Cli>Drive end-to-end delivery from research and experimentation through productionization and scale\u003C/li>\n\u003Cli>Establish reusable platforms, patterns, and foundations that enable other product teams to build AI features efficiently\u003C/li>\n\u003Cli>Partner with engineering leaders across the company to support adoption of AI capabilities\u003C/li>\n\u003Cli>Ensure high standards for system design, reliability, cost discipline, and operational excellence\u003C/li>\n\u003Cli>Collaborate closely with Product to shape roadmap, evaluate feasibility, and sequence investments\u003C/li>\n\u003Cli>Balance innovation with platform stability and long-term maintainability\u003C/li>\n\u003Cli>Hire, manage, and develop Engineering Managers and senior ICs\u003C/li>\n\u003Cli>Foster a culture of ownership, accountability, and technical rigor\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>10+ years of engineering experience, including significant experience leading managers and scaling multidisciplinary teams.\u003C/li>\n\u003Cli>Proven track record of building and operating production AI/ML systems at scale with a focus on \u003Cstrong>Enterprise-Grade\u003C/strong> reliability.\u003C/li>\n\u003Cli>Experience building and operating production AI / ML systems at scale\u003C/li>\n\u003Cli>Deep understanding of \u003Cstrong>Context Engineering\u003C/strong>, including RAG, retrieval-ranking, and evaluation frameworks for grounding AI agents in high-fidelity data.\u003C/li>\n\u003Cli>Experience defining technical strategy across multiple teams\u003C/li>\n\u003Cli>Experience translating emerging AI capabilities into practical, customer-facing agentic workflows that drive measurable business outcomes (Lift/ROI).\u003C/li>\n\u003Cli>Ability to navigate ambiguity with a \u003Cstrong>Bias for Action\u003C/strong>, making crisp decisions to keep the product roadmap fluid in a fast-moving AI landscape and drive alignment across engineering, product, and data\u003C/li>\n\u003Cli>Experience operating in a multi-team SaaS environment\u003C/li>\n\u003Cli>Strong communication skills and ability to influence senior stakeholders\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience building and productionizing LLM based, agentic or autonomous systems that handle complex orchestration and evaluation.\u003C/li>\n\u003Cli>Experience establishing shared AI platforms or internal developer enablement capabilities\u003C/li>\n\u003Cli>Familiarity with analytics systems, experimentation workflows, or decisioning frameworks\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits: \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $204,000 - $319,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!Position Overview:\nWe are seeking a Director of Engineering to lead the Nova organization. Our vision is to establish Nova as the industry’s most trusted intelligence layer, delivering best-in-class agentic experiences that enable marketers to shift from manual execution to autonomous, results-driven innovation.\nNova has a dual mandate. The team builds and operates core AI-driven systems, and also enables other engineering teams across the company to develop and ship AI-based features quickly and responsibly. This includes establishing shared foundations, defining architectural patterns, and setting technical standards for applied AI development.\nThis leader will oversee a multidisciplinary organization spanning application development, machine learning engineering, and data science, partnering closely with Product and cross-functional engineering leaders to translate vision into durable, production-grade systems. Also, ensuring every AI-driven action is grounded in high-fidelity context and verifiable customer outcomes.\nResponsibilities:\n\nLead the Nova engineering organization across AI application development ML systems\nSet technical direction for AI-powered product capabilities and shared AI infrastructure\nDrive end-to-end delivery from research and experimentation through productionization and scale\nEstablish reusable platforms, patterns, and foundations that enable other product teams to build AI features efficiently\nPartner with engineering leaders across the company to support adoption of AI capabilities\nEnsure high standards for system design, reliability, cost discipline, and operational excellence\nCollaborate closely with Product to shape roadmap, evaluate feasibility, and sequence investments\nBalance innovation with platform stability and long-term maintainability\nHire, manage, and develop Engineering Managers and senior ICs\nFoster a culture of ownership, accountability, and technical rigor\n\nQualifications:\n\n10+ years of engineering experience, including significant experience leading managers and scaling multidisciplinary teams.\nProven track record of building and operating production AI/ML systems at scale with a focus on Enterprise-Grade reliability.\nExperience building and operating production AI / ML systems at scale\nDeep understanding of Context Engineering, including RAG, retrieval-ranking, and evaluation frameworks for grounding AI agents in high-fidelity data.\nExperience defining technical strategy across multiple teams\nExperience translating emerging AI capabilities into practical, customer-facing agentic workflows that drive measurable business outcomes (Lift/ROI).\nAbility to navigate ambiguity with a Bias for Action, making crisp decisions to keep the product roadmap fluid in a fast-moving AI landscape and drive alignment across engineering, product, and data\nExperience operating in a multi-team SaaS environment\nStrong communication skills and ability to influence senior stakeholders\n\nBonus Points\n\nExperience building and productionizing LLM based, agentic or autonomous systems that handle complex orchestration and evaluation.\nExperience establishing shared AI platforms or internal developer enablement capabilities\nFamiliarity with analytics systems, experimentation workflows, or decisioning frameworks\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Days (additional paid holidays)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $204,000 - $319,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1773833213000,"2026-03-18 12:27:32","2026-03-16T23:28:36.000Z",{"jsonldValid":14,"jsonld":26},{"id":72,"slug":73,"title":74,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":33,"employmentType":75,"department":35,"content_html":76,"content_text":77,"years":20,"createdAt":67,"updatedAtISO":68,"postedAtISO":78,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":79},"6114bc18ed92645624379bb6eb85595458b69de2163790742f4bc90a5b03cb30","mid-market-customer-success-manager-at-iterable-fefd9abce6","Mid-Market Customer Success Manager",[16],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>Position Overview:\u003C/strong>\u003C/p>\n\u003Cp>As a member of Iterable's Customer Success team, you manage relationships with high-value Mid-Market ($70K - 250k+ ARR) customers. You will build long-standing partnerships by making sure our customers see as much value as possible from the product. You will develop relationships with both daily users and executive stakeholders, to grow their use of Iterable and expand the ARR of the customer. The role is ideal for a solutions-oriented, customer-first problem solver who can own the customer experience and navigate large organizations to identify key stakeholders.\u003C/p>\n\u003Cp>As a member of the Mid-Market Customer Success team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers.\u003C/p>\n\u003Cp>One of our core values is growth mindset, and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Proactively manage a book of Mid Market  level ($70K - 250K+ ARR) Iterable customers\u003C/li>\n\u003Cli>Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion\u003C/li>\n\u003Cli>Maintain a trusted advisor relationship with each assigned client \u003C/li>\n\u003Cli>Lead regularly scheduled check-ins, produce Executive Business Reviews (may require onsite travel), and drive client satisfaction \u003C/li>\n\u003Cli>Forecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities\u003C/li>\n\u003Cli>Work with the Support team and other cross functional teams to triage any issues faced by your customers\u003C/li>\n\u003Cli>Understand how customers are using Iterable and provide recommendations for product adoption to increase customer ROI realized with Iterable\u003C/li>\n\u003Cli>Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Ability to proactively own the entire customer experience, from onboarding through expansion\u003C/li>\n\u003Cli>Exceptional communication and interpersonal skills\u003C/li>\n\u003Cli>Comfort with presenting complex information to executives \u003C/li>\n\u003Cli>Strong ability to understand technical concepts and problem-solve\u003C/li>\n\u003Cli>Desire to teach new customers about the platform\u003C/li>\n\u003Cli>Passion for startups, software, and SaaS products\u003C/li>\n\u003Cli>Willingness to travel up to 25% of the time\u003C/li>\n\u003Cli>Experience with email marketing, push or SMS software\u003C/li>\n\u003Cli>Familiarity with technologies like APIs, HTML, CSS, and Javascript\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Community Impact Days\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $81,500 - $118,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!Position Overview:\nAs a member of Iterable's Customer Success team, you manage relationships with high-value Mid-Market ($70K - 250k+ ARR) customers. You will build long-standing partnerships by making sure our customers see as much value as possible from the product. You will develop relationships with both daily users and executive stakeholders, to grow their use of Iterable and expand the ARR of the customer. The role is ideal for a solutions-oriented, customer-first problem solver who can own the customer experience and navigate large organizations to identify key stakeholders.\nAs a member of the Mid-Market Customer Success team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers.\nOne of our core values is growth mindset, and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\nResponsibilities:\n\nProactively manage a book of Mid Market  level ($70K - 250K+ ARR) Iterable customers\nIdentify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion\nMaintain a trusted advisor relationship with each assigned client \nLead regularly scheduled check-ins, produce Executive Business Reviews (may require onsite travel), and drive client satisfaction \nForecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities\nWork with the Support team and other cross functional teams to triage any issues faced by your customers\nUnderstand how customers are using Iterable and provide recommendations for product adoption to increase customer ROI realized with Iterable\nServe as the voice of the customer to prioritize feature requests and platform improvements during product discussions\n\nQualifications:\n\nAbility to proactively own the entire customer experience, from onboarding through expansion\nExceptional communication and interpersonal skills\nComfort with presenting complex information to executives \nStrong ability to understand technical concepts and problem-solve\nDesire to teach new customers about the platform\nPassion for startups, software, and SaaS products\nWillingness to travel up to 25% of the time\nExperience with email marketing, push or SMS software\nFamiliarity with technologies like APIs, HTML, CSS, and Javascript\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nCommunity Impact Days\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $81,500 - $118,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-03-17T23:36:51.000Z",{"jsonldValid":14,"jsonld":26},{"id":81,"slug":82,"title":83,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":84,"country":85,"remote":14,"employmentType":86,"department":49,"content_html":87,"content_text":88,"years":20,"createdAt":67,"updatedAtISO":68,"postedAtISO":89,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":90,"schema":91},"79c07409f8324de2ea0cd8c6853d58b4a1fd0380658c0d30214fdf60b013027b","senior-grc-analyst-at-iterable-bd51601627","Senior GRC Analyst","Hybrid - Lisbon","Portugal",[16],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Ch3>\u003Cstrong>The Role\u003C/strong>\u003C/h3>\n\u003Cp>The Senior GRC Privacy Analyst sits within the Security Governance, Risk, and Compliance (GRC) team and plays a key role in advancing Iterable’s privacy program and supporting the organization’s security and compliance risk management efforts. \u003C/p>\n\u003Cp>This hands-on, senior individual contributor is responsible for privacy operations and participates in rotational responsibilities, including third-party risk reviews, audit support, and customer trust and privacy inquiries. The role partners closely with Legal, the DPO, Security, Product, and business teams to ensure privacy and security risks are identified, assessed, and managed consistently, in alignment with privacy and regulatory requirements.\u003C/p>\n\n\u003Cp>\u003Cstrong>Key Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Lead privacy operations within the Security GRC function by developing, implementing, and maintaining privacy program processes and documentation, including:\u003C/li>\n\n\u003Cli>Support privacy-by-design practices by embedding privacy considerations into GRC workflows, risk assessments, and third-party reviews\u003C/li>\n\u003Cli>Support the privacy risk register by providing input and context on privacy and security risks, and ensure key stakeholders, including Legal, the DPO, and business teams, are kept informed of risk status and updates\u003C/li>\n\u003Cli>Assist with third-country data transfer risk assessments (Transfer Impact Assessments), Legitimate Interest Assessments (LIAs), and related privacy evaluations in consultation with Legal and the DPO\u003C/li>\n\u003Cli>Participate in GRC rotational responsibilities, including third-party security and privacy vendor reviews and support for internal and external audits (e.g., SOC 2, ISO 27001), including evidence collection and remediation tracking\u003C/li>\n\u003Cli>Provide rotational support for customer trust and privacy inquiries, partnering with Sales and Customer Success on customer-requested DPIAs, privacy questionnaires, and data protection assessments\u003C/li>\n\u003Cli>Collaborate cross-functionally with Legal, the DPO, Product, Engineering, Security, and business teams to operationalize privacy and security requirements in a scalable, risk-based manner by providing innovative solutions and automation initiatives\u003C/li>\n\u003Cli>Privacy Impact Assessments (PIAs) and Data Protection Impact Assessments (DPIAs)\u003C/li>\u003Cli>Records of Processing Activities (ROPA) and data inventories\u003C/li>\u003Cli>Data Subject Access Requests (DSARs), in coordination with Legal, HR, and Marketing\u003C/li>\u003Cli>Privacy and compliance risk assessments aligned with GDPR, CCPA/CPRA, HIPAA, and other applicable global privacy laws\u003C/li>\u003C/ul>\n\u003Cp>\u003Cstrong>The Ideal Candidate Will Be/Have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Strong experience with GDPR and global privacy operations in a SaaS or technology environment\u003C/li>\n\u003Cli>Hands-on experience with PIAs/DPIAs, ROPA, DSARs, and privacy risk assessments\u003C/li>\n\u003Cli>Experience with third-party risk management and security reviews\u003C/li>\n\u003Cli>Experience supporting customer trust and privacy inquiries\u003C/li>\n\u003Cli>Ability to analyze complex privacy and security issues and provide clear, actionable recommendations\u003C/li>\n\u003Cli>Familiarity with SOC 2, ISO 27001, and ISO 27701 audit processes\u003C/li>\n\u003Cli>Strong cross-functional communication and stakeholder management skills, including the ability to explain privacy and security risks to technical and non-technical audiences\u003C/li>\n\u003Cli>Highly organized with strong attention to detail and the ability to manage multiple priorities under tight deadlines\u003Cbr>\u003Cbr>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to have/Bonus Points::\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Privacy certifications (CIPP/E, CIPP/US, CIPM, or similar)\u003C/li>\n\u003Cli>Experience with US state privacy laws (HIPAA, CCPA and others)\u003C/li>\n\u003Cli>Experience working at a SaaS company \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What we offer \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Competitive salaries & meaningful equity\u003C/li>\n\u003Cli>Private Medical Insurance\u003C/li>\n\u003Cli>Life/Risk Assurance\u003C/li>\n\u003Cli>Meal Allowance: 8.55€ per day\u003C/li>\n\u003Cli>Community Days (days for us to give back to the community) \u003C/li>\n\u003Cli>Paid Annual Leave (22 days)\u003C/li>\n\u003Cli>Global Lifestyle Reimbursement Account\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!The Role\nThe Senior GRC Privacy Analyst sits within the Security Governance, Risk, and Compliance (GRC) team and plays a key role in advancing Iterable’s privacy program and supporting the organization’s security and compliance risk management efforts. \nThis hands-on, senior individual contributor is responsible for privacy operations and participates in rotational responsibilities, including third-party risk reviews, audit support, and customer trust and privacy inquiries. The role partners closely with Legal, the DPO, Security, Product, and business teams to ensure privacy and security risks are identified, assessed, and managed consistently, in alignment with privacy and regulatory requirements.\n\nKey Responsibilities:\n\nLead privacy operations within the Security GRC function by developing, implementing, and maintaining privacy program processes and documentation, including:\n\nSupport privacy-by-design practices by embedding privacy considerations into GRC workflows, risk assessments, and third-party reviews\nSupport the privacy risk register by providing input and context on privacy and security risks, and ensure key stakeholders, including Legal, the DPO, and business teams, are kept informed of risk status and updates\nAssist with third-country data transfer risk assessments (Transfer Impact Assessments), Legitimate Interest Assessments (LIAs), and related privacy evaluations in consultation with Legal and the DPO\nParticipate in GRC rotational responsibilities, including third-party security and privacy vendor reviews and support for internal and external audits (e.g., SOC 2, ISO 27001), including evidence collection and remediation tracking\nProvide rotational support for customer trust and privacy inquiries, partnering with Sales and Customer Success on customer-requested DPIAs, privacy questionnaires, and data protection assessments\nCollaborate cross-functionally with Legal, the DPO, Product, Engineering, Security, and business teams to operationalize privacy and security requirements in a scalable, risk-based manner by providing innovative solutions and automation initiatives\nPrivacy Impact Assessments (PIAs) and Data Protection Impact Assessments (DPIAs)Records of Processing Activities (ROPA) and data inventoriesData Subject Access Requests (DSARs), in coordination with Legal, HR, and MarketingPrivacy and compliance risk assessments aligned with GDPR, CCPA/CPRA, HIPAA, and other applicable global privacy laws\nThe Ideal Candidate Will Be/Have:\n\nStrong experience with GDPR and global privacy operations in a SaaS or technology environment\nHands-on experience with PIAs/DPIAs, ROPA, DSARs, and privacy risk assessments\nExperience with third-party risk management and security reviews\nExperience supporting customer trust and privacy inquiries\nAbility to analyze complex privacy and security issues and provide clear, actionable recommendations\nFamiliarity with SOC 2, ISO 27001, and ISO 27701 audit processes\nStrong cross-functional communication and stakeholder management skills, including the ability to explain privacy and security risks to technical and non-technical audiences\nHighly organized with strong attention to detail and the ability to manage multiple priorities under tight deadlines\n\nNice to have/Bonus Points::\n\nPrivacy certifications (CIPP/E, CIPP/US, CIPM, or similar)\nExperience with US state privacy laws (HIPAA, CCPA and others)\nExperience working at a SaaS company \n\nWhat we offer \n\nCompetitive salaries & meaningful equity\nPrivate Medical Insurance\nLife/Risk Assurance\nMeal Allowance: 8.55€ per day\nCommunity Days (days for us to give back to the community) \nPaid Annual Leave (22 days)\nGlobal Lifestyle Reimbursement Account\nPaid Sabbatical\nComplete laptop workstation\nRecruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-03-17T11:55:13.000Z","EUR",{"jsonldValid":14,"jsonld":26},{"id":93,"slug":94,"title":95,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":96,"country":97,"remote":14,"employmentType":98,"department":99,"content_html":100,"content_text":101,"years":20,"createdAt":102,"updatedAtISO":103,"postedAtISO":104,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":105},"7a9262d2009860b288262725134c0c3ad32f2e85d8fd7838ed75c992b383276e","associate-it-support-analyst-at-iterable-332b251053","Associate IT Support Analyst","Hybrid - London","- London",[16],"IT","\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>How you will make an impact:\u003C/strong>\u003C/p>\n\u003Cp>As an IT Support Analyst at Iterable, your main responsibility will be to ensure our core and cross functional business systems are optimized, integrated and delivering value to the wider organization. You will analyze  business processes and identify data-driven improvements that turn into scalable successful solutions. You will act as an important link between our business units and IT’s enterprise application management function while also supporting Iterators with day to day end user support tasks\u003C/p>\n\u003Cp>One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\u003C/p>\n\u003Cp>\u003Cstrong>How you will make a difference:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>You will help future-proof our enterprise application ecosystem by identifying technical debt and system redundancies. \u003C/li>\n\u003Cli>You will provide technical support and guidance to Iterators. \u003C/li>\n\u003Cli>You will contribute to ongoing continuous improvement efforts, helping Iterable IT refine processes and enhance team experiences.\u003C/li>\n\u003Cli>You will manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the tools they need.\u003C/li>\n\u003Cli>You will ensure a positive customer support experience  to Iterators through timely, accurate resolution of their issues. \u003C/li>\n\u003Cli>You will document and maintain IT processes and procedures, ensuring they remain up to date and accurate.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We are looking for people who have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language.\u003C/li>\n\u003Cli>Experience working with People Operation teams supporting platform, process and operations enablement. \u003C/li>\n\u003Cli>Familiarity with Identity and Access Management (IAM) concepts.\u003C/li>\n\u003Cli>Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail. \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Familiarity with Linksquares, Navan and Coupa \u003C/li>\n\u003Cli>Experience with AI implementation in enterprise applications\u003C/li>\n\u003Cli>Familiarity with vendor management, including renewals and vendor onboarding\u003C/li>\n\u003Cli>Strong background in SaaS tools such as Zoom, Slack, Google Workspace, Okta and Jira\u003C/li>\n\u003Cli>Experience managing SaaS systems  and optimizing license utilization\u003C/li>\n\u003C/ul>\n\u003Cp>The US hourly pay range for this position at the start of employment is $55 - $75/per hour. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!How you will make an impact:\nAs an IT Support Analyst at Iterable, your main responsibility will be to ensure our core and cross functional business systems are optimized, integrated and delivering value to the wider organization. You will analyze  business processes and identify data-driven improvements that turn into scalable successful solutions. You will act as an important link between our business units and IT’s enterprise application management function while also supporting Iterators with day to day end user support tasks\nOne of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\nHow you will make a difference:\n\nYou will help future-proof our enterprise application ecosystem by identifying technical debt and system redundancies. \nYou will provide technical support and guidance to Iterators. \nYou will contribute to ongoing continuous improvement efforts, helping Iterable IT refine processes and enhance team experiences.\nYou will manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the tools they need.\nYou will ensure a positive customer support experience  to Iterators through timely, accurate resolution of their issues. \nYou will document and maintain IT processes and procedures, ensuring they remain up to date and accurate.\n\nWe are looking for people who have:\n\nStrong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language.\nExperience working with People Operation teams supporting platform, process and operations enablement. \nFamiliarity with Identity and Access Management (IAM) concepts.\nStrong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail. \n\nBonus Points\n\nFamiliarity with Linksquares, Navan and Coupa \nExperience with AI implementation in enterprise applications\nFamiliarity with vendor management, including renewals and vendor onboarding\nStrong background in SaaS tools such as Zoom, Slack, Google Workspace, Okta and Jira\nExperience managing SaaS systems  and optimizing license utilization\n\nThe US hourly pay range for this position at the start of employment is $55 - $75/per hour. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1773466331000,"2026-03-14 06:32:18","2026-03-13T20:53:53.000Z",{"jsonldValid":14,"jsonld":26},1775610935079]