[{"data":1,"prerenderedAt":109},["ShallowReactive",2],{"$f5924M3n1mofyCiVSCx2fr4kUPrVoUfCHEUgLZ51g3co":3,"$fZuXUP7eMRd0Rqg-pFxX3hVXqDLJ-jE9DyLo4XjrLN_Q":28},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":25,"schema":26},"daa8d8dd3607ca6dfa3d12769bcac57690ecd82e7cf89a6ea3d16cda5ca17ed4","technical-product-support-specialist-apac-at-triple-whale-7adf2f88f3","Technical Product Support Specialist, APAC","Triple Whale","https://logo.clearbit.com/triplewhale.com","The agent-powered intelligence platform built for faster, more confident decisions across your entire brand.","Software Development","Australia- Remote","Australia",true,[16],"Full-time","Other","\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\u003C/p>\n\u003Cp>We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\u003C/p>\n\u003Cp>The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \u003C/p>\n\u003Cp>\u003Cstrong>*This is a remote role based in Australia.  Applicants must reside in Australia.*\u003C/strong>\u003C/p>\n\u003Ch3>What You're Applying for\u003C/h3>\n\u003Cp>As a Technical Product Support Specialist at Triple Whale, you'll be on the front lines of helping some of the world's fastest-growing e-commerce brands make smarter decisions with their data.\u003C/p>\n\u003Cp>Our Technical Product Support team is more than a traditional support function - we serve as a strategic partner across the business. We work closely with our customers to solve complex problems, identify product improvements, escalate platform issues to Engineering, and surface valuable feedback to Product.\u003C/p>\n\u003Cp>As the first point of contact for our customers, you'll play a critical role in delivering an exceptional experience while helping merchants maximise the value of the Triple Whale platform.\u003C/p>\n\u003Cp>This role is based in Australia and will support customers across multiple regions, with a focus on providing responsive, high-quality support during APAC business hours.\u003C/p>\n\u003Cp>If you're energised by helping customers achieve value quickly, enjoy solving complex problems, and thrive in fast-paced, high-growth environments, you'll find plenty of opportunities to make an impact at Triple Whale.\u003C/p>\n\u003Ch3>What You’ll Do \u003C/h3>\n\u003Cul>\n\u003Cli>Respond to customer enquiries via live chat, owning each interaction from initial contact through resolution.\u003C/li>\n\u003Cli>Become an expert in Triple Whale's platform, products, customers, and the broader e-commerce ecosystem.\u003C/li>\n\u003Cli>Troubleshoot technical and platform-related issues, determining whether a customer needs education, guidance, configuration support, or escalation to internal teams.\u003C/li>\n\u003Cli>Act as the first line of defence for identifying, triaging, and debugging platform health issues.\u003C/li>\n\u003Cli>Investigate customer-reported bugs and technical challenges, gathering key details and escalating issues to Engineering with clear, actionable reproduction steps.\u003C/li>\n\u003Cli>Advise customers on best practices, use cases, and workflows to help them get the most value from Triple Whale.\u003C/li>\n\u003Cli>Partner closely with Product, Engineering, and Customer Success teams to improve the overall customer experience and drive product enhancements.\u003C/li>\n\u003Cli>Identify trends in customer feedback and advocate for improvements to our product, documentation, tooling, and internal processes.\u003C/li>\n\u003Cli>Assist customers with urgent business needs, helping them navigate challenges and find the best solutions across our platform.\u003C/li>\n\u003Cli>Consistently exceed customer expectations through thoughtful communication, timely responses, and a world-class support experience.\u003C/li>\n\u003Cli>Continuously expand your knowledge of e-commerce, digital marketing, analytics, attribution, and emerging industry trends.\u003C/li>\n\u003C/ul>\n\u003Ch3>What You’ll Bring\u003C/h3>\n\u003Cul>\n\u003Cli>2+ years of experience in customer support, technical support, customer success, or another customer-facing role, preferably within SaaS or technology.\u003C/li>\n\u003Cli>Experience working with e-commerce brands, analytics platforms, marketing technology, or other SaaS products is strongly preferred.\u003C/li>\n\u003Cli>An investigative mindset and strong problem-solving skills, with the ability to navigate ambiguity and independently find solutions.\u003C/li>\n\u003Cli>Exceptional written and verbal communication skills, with the ability to explain complex concepts clearly and concisely to customers with varying levels of technical expertise.\u003C/li>\n\u003Cli>A passion for helping customers succeed and a genuine customer-first mentality.\u003C/li>\n\u003Cli>The ability to learn technical products and systems quickly, with a desire to continuously deepen your expertise.\u003C/li>\n\u003Cli>Strong troubleshooting skills, with the ability to analyse issues, identify root causes, and recommend effective solutions.\u003C/li>\n\u003Cli>The ability to effectively prioritise multiple tasks and manage competing priorities in a fast-paced environment.\u003C/li>\n\u003Cli>Familiarity with tools such as Intercom, HubSpot, Jira, or similar customer support and ticketing platforms is a plus.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\nWe pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\nThe result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \n*This is a remote role based in Australia.  Applicants must reside in Australia.*\nWhat You're Applying for\nAs a Technical Product Support Specialist at Triple Whale, you'll be on the front lines of helping some of the world's fastest-growing e-commerce brands make smarter decisions with their data.\nOur Technical Product Support team is more than a traditional support function - we serve as a strategic partner across the business. We work closely with our customers to solve complex problems, identify product improvements, escalate platform issues to Engineering, and surface valuable feedback to Product.\nAs the first point of contact for our customers, you'll play a critical role in delivering an exceptional experience while helping merchants maximise the value of the Triple Whale platform.\nThis role is based in Australia and will support customers across multiple regions, with a focus on providing responsive, high-quality support during APAC business hours.\nIf you're energised by helping customers achieve value quickly, enjoy solving complex problems, and thrive in fast-paced, high-growth environments, you'll find plenty of opportunities to make an impact at Triple Whale.\nWhat You’ll Do \n\nRespond to customer enquiries via live chat, owning each interaction from initial contact through resolution.\nBecome an expert in Triple Whale's platform, products, customers, and the broader e-commerce ecosystem.\nTroubleshoot technical and platform-related issues, determining whether a customer needs education, guidance, configuration support, or escalation to internal teams.\nAct as the first line of defence for identifying, triaging, and debugging platform health issues.\nInvestigate customer-reported bugs and technical challenges, gathering key details and escalating issues to Engineering with clear, actionable reproduction steps.\nAdvise customers on best practices, use cases, and workflows to help them get the most value from Triple Whale.\nPartner closely with Product, Engineering, and Customer Success teams to improve the overall customer experience and drive product enhancements.\nIdentify trends in customer feedback and advocate for improvements to our product, documentation, tooling, and internal processes.\nAssist customers with urgent business needs, helping them navigate challenges and find the best solutions across our platform.\nConsistently exceed customer expectations through thoughtful communication, timely responses, and a world-class support experience.\nContinuously expand your knowledge of e-commerce, digital marketing, analytics, attribution, and emerging industry trends.\n\nWhat You’ll Bring\n\n2+ years of experience in customer support, technical support, customer success, or another customer-facing role, preferably within SaaS or technology.\nExperience working with e-commerce brands, analytics platforms, marketing technology, or other SaaS products is strongly preferred.\nAn investigative mindset and strong problem-solving skills, with the ability to navigate ambiguity and independently find solutions.\nExceptional written and verbal communication skills, with the ability to explain complex concepts clearly and concisely to customers with varying levels of technical expertise.\nA passion for helping customers succeed and a genuine customer-first mentality.\nThe ability to learn technical products and systems quickly, with a desire to continuously deepen your expertise.\nStrong troubleshooting skills, with the ability to analyse issues, identify root causes, and recommend effective solutions.\nThe ability to effectively prioritise multiple tasks and manage competing priorities in a fast-paced environment.\nFamiliarity with tools such as Intercom, HubSpot, Jira, or similar customer support and ticketing platforms is a plus.\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote",0,1781796408000,"2026-06-18 17:27:32","2026-06-16T08:46:22.000Z",false,"AUD",{"jsonldValid":24,"jsonld":27},"",{"jobs":29},[30,44,54,68,81,91],{"id":31,"slug":32,"title":33,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":34,"country":35,"remote":14,"employmentType":36,"department":37,"content_html":38,"content_text":39,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":24,"salaryMin":40,"salaryMax":41,"currency":42,"schema":43},"7ed0d8609af6045bcf044915f0f9f2b73e0d9e1264f89659adf18d7502dbf976","lead-sql-engineer-at-triple-whale-60d9c66ae3","Lead SQL Engineer","Remote- US","Remote- Us",[16],"Engineering","\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\u003C/p>\n\u003Cp>We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\u003C/p>\n\u003Cp>The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \u003C/p>\n\u003Ch2>\u003Cstrong>What You're Applying For\u003C/strong>\u003C/h2>\n\u003Cp>Triple Whale is hiring its first US-based Lead SQL Engineer to lead the team, service model, and delivery of custom analytics assets for our customers, including dashboards, queries, and bespoke data products.\u003C/p>\n\u003Cp>Today, our SQL team plays a critical role in customer outcomes. Custom dashboards are a paid product, a key retention lever for our highest-value accounts, and an increasingly important part of renewal and expansion conversations. This role will lead the team’s evolution from a behind-the-scenes ticketing function into a direct, customer-facing service organisation that partners with customers on strategic data work.\u003C/p>\n\u003Cp>As Lead SQL Engineer, you’ll own how work is requested, scoped, delivered, reviewed, and scaled. You’ll lead a distributed team, set the quality bar, partner closely with customers and internal teams, and ensure every deliverable is accurate, actionable, and loved by customers.\u003C/p>\n\u003Ch2>\u003Cstrong>What You'll Do\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Lead, coach, and develop a distributed team of SQL engineers across the US and Eastern Europe.\u003C/li>\n\u003Cli>Own the end-to-end service model for custom analytics requests, including intake, scoping, Jira execution, QA, customer review, feedback loops, and SLAs.\u003C/li>\n\u003Cli>Serve as a customer-facing technical leader, joining calls to scope complex requests, present dashboards, explain data logic, and translate business questions into clear SQL deliverables.\u003C/li>\n\u003Cli>Set the standard for delivery quality, ensuring dashboards and queries are accurate, well-documented, and QA’d against key Triple Whale data sources before reaching customers.\u003C/li>\n\u003Cli>Improve the systems and processes that support the team, including ticket routing, request categorisation, capacity planning, documentation, and reporting.\u003C/li>\n\u003Cli>Build a more thoughtful taxonomy of customer requests by product surface, segment, complexity, and use case to improve planning and surface product insights.\u003C/li>\n\u003Cli>Partner with Customer Success, Solutions Architecture, Implementation, Sales, Product, and Engineering to support renewals, expansions, escalations, and strategic customer work.\u003C/li>\n\u003Cli>Help identify which requests should be solved through self-serve product functionality, documentation, enablement, or Product/Engineering investment rather than custom SQL.\u003C/li>\n\u003Cli>Continue the team’s partnership with Product and Engineering on internal platform work, including template libraries, Moby-related SQL work, migrations, and AI-enabled analytics workflows.\u003C/li>\n\u003Cli>Balance customer-facing delivery with internal technical priorities, ensuring the team’s time is focused on the highest-impact work.\u003C/li>\n\u003Cli>Act as the technical voice in conversations around Advanced Intelligence credits, customer value, and the role of custom analytics in retention and expansion.\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>What You'll Bring\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>6+ years of experience writing and shipping production SQL at scale, ideally with e-commerce, marketing, attribution, or customer analytics data.\u003C/li>\n\u003Cli>Strong experience with BigQuery and/or ClickHouse, including performance optimisation, edge cases, and data quality considerations.\u003C/li>\n\u003Cli>2+ years of experience managing data engineers, analysts, BI engineers, or a customer-facing technical delivery team.\u003C/li>\n\u003Cli>Experience running or improving a request-driven service model with intake, ticketing, QA, SLAs, delivery standards, and feedback loops.\u003C/li>\n\u003Cli>Strong customer presence, with the ability to lead calls with senior marketing, growth, or data stakeholders and turn ambiguous business questions into clear technical scope.\u003C/li>\n\u003Cli>Hands-on familiarity with the modern e-commerce data stack, including Shopify, Meta, Google, TikTok, Klaviyo, attribution modelling, and the data joins required to connect them.\u003C/li>\n\u003Cli>Strong systems thinking, with the ability to design scalable workflows, improve visibility, and create structure in a high-volume environment.\u003C/li>\n\u003Cli>Comfort working in Jira, Slack, HubSpot, and other workflow tools to create clear, measurable, and repeatable processes.\u003C/li>\n\u003Cli>Excellent written communication, with the ability to produce clear Jira updates, customer notes, documentation, team standards, and technical explanations.\u003C/li>\n\u003Cli>A strong ownership mindset, with the ability to balance technical depth, customer empathy, team leadership, and operational execution.\u003C/li>\n\u003C/ul>\n\u003Cp>*Nice to have: Python for analysis or pipeline scaffolding, experience with LLM-assisted analytics workflows, or prior experience in a high-growth e-commerce SaaS environment.\u003C/p>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Base Compensation Range: $145,000 - 175,000\u003C/p>\n\u003Cp>Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\u003C/p>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\nWe pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\nThe result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \nWhat You're Applying For\nTriple Whale is hiring its first US-based Lead SQL Engineer to lead the team, service model, and delivery of custom analytics assets for our customers, including dashboards, queries, and bespoke data products.\nToday, our SQL team plays a critical role in customer outcomes. Custom dashboards are a paid product, a key retention lever for our highest-value accounts, and an increasingly important part of renewal and expansion conversations. This role will lead the team’s evolution from a behind-the-scenes ticketing function into a direct, customer-facing service organisation that partners with customers on strategic data work.\nAs Lead SQL Engineer, you’ll own how work is requested, scoped, delivered, reviewed, and scaled. You’ll lead a distributed team, set the quality bar, partner closely with customers and internal teams, and ensure every deliverable is accurate, actionable, and loved by customers.\nWhat You'll Do\n\nLead, coach, and develop a distributed team of SQL engineers across the US and Eastern Europe.\nOwn the end-to-end service model for custom analytics requests, including intake, scoping, Jira execution, QA, customer review, feedback loops, and SLAs.\nServe as a customer-facing technical leader, joining calls to scope complex requests, present dashboards, explain data logic, and translate business questions into clear SQL deliverables.\nSet the standard for delivery quality, ensuring dashboards and queries are accurate, well-documented, and QA’d against key Triple Whale data sources before reaching customers.\nImprove the systems and processes that support the team, including ticket routing, request categorisation, capacity planning, documentation, and reporting.\nBuild a more thoughtful taxonomy of customer requests by product surface, segment, complexity, and use case to improve planning and surface product insights.\nPartner with Customer Success, Solutions Architecture, Implementation, Sales, Product, and Engineering to support renewals, expansions, escalations, and strategic customer work.\nHelp identify which requests should be solved through self-serve product functionality, documentation, enablement, or Product/Engineering investment rather than custom SQL.\nContinue the team’s partnership with Product and Engineering on internal platform work, including template libraries, Moby-related SQL work, migrations, and AI-enabled analytics workflows.\nBalance customer-facing delivery with internal technical priorities, ensuring the team’s time is focused on the highest-impact work.\nAct as the technical voice in conversations around Advanced Intelligence credits, customer value, and the role of custom analytics in retention and expansion.\n\nWhat You'll Bring\n\n6+ years of experience writing and shipping production SQL at scale, ideally with e-commerce, marketing, attribution, or customer analytics data.\nStrong experience with BigQuery and/or ClickHouse, including performance optimisation, edge cases, and data quality considerations.\n2+ years of experience managing data engineers, analysts, BI engineers, or a customer-facing technical delivery team.\nExperience running or improving a request-driven service model with intake, ticketing, QA, SLAs, delivery standards, and feedback loops.\nStrong customer presence, with the ability to lead calls with senior marketing, growth, or data stakeholders and turn ambiguous business questions into clear technical scope.\nHands-on familiarity with the modern e-commerce data stack, including Shopify, Meta, Google, TikTok, Klaviyo, attribution modelling, and the data joins required to connect them.\nStrong systems thinking, with the ability to design scalable workflows, improve visibility, and create structure in a high-volume environment.\nComfort working in Jira, Slack, HubSpot, and other workflow tools to create clear, measurable, and repeatable processes.\nExcellent written communication, with the ability to produce clear Jira updates, customer notes, documentation, team standards, and technical explanations.\nA strong ownership mindset, with the ability to balance technical depth, customer empathy, team leadership, and operational execution.\n\n*Nice to have: Python for analysis or pipeline scaffolding, experience with LLM-assisted analytics workflows, or prior experience in a high-growth e-commerce SaaS environment.\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nBase Compensation Range: $145,000 - 175,000\nOur compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote",145000,175000,"USD",{"jsonldValid":24,"jsonld":27},{"id":45,"slug":46,"title":47,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":34,"country":35,"remote":14,"employmentType":48,"department":17,"content_html":49,"content_text":50,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":24,"salaryMin":51,"salaryMax":52,"currency":42,"schema":53},"18963ce892f498edf6c6fd1315f3f4ba7f8223ad805ea9d30e7db1de148f28d4","technical-product-support-specialist-enterprise-at-triple-whale-33e864d407","Technical Product Support Specialist, Enterprise",[16],"\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\u003C/p>\n\u003Cp>We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\u003C/p>\n\u003Cp>The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \u003C/p>\n\u003Ch3>What You're Applying for\u003C/h3>\n\u003Cp>Triple Whale's enterprise customers are some of the most sophisticated operators in DTC - multi-brand, multi-region, often agency-supported, running custom stacks and making eight-figure decisions on our data. They deserve a support experience built for that complexity.\u003C/p>\n\u003Cp>As an Enterprise Technical Product Support Specialist, you'll be the dedicated technical voice for a book of our most important accounts. You'll go deeper than a typical support conversation - understanding each account's business goals, their data stack, the way their team and agencies use Triple Whale, and what \"good\" looks like for them - so every interaction moves them closer to the outcomes they came to us for.\u003C/p>\n\u003Cp>This is a technical role with real ownership. You'll have Moby as a copilot, close partnership with Customer Success, Solutions Architecture, and Marketing Science, and a clear path to grow into Solutions Architecture, Implementation, Support Engineering, or Product if that's where you want to go.\u003C/p>\n\u003Ch3>What You’ll Do \u003C/h3>\n\u003Cul>\n\u003Cli>Respond to enterprise customers across live chat, email, and direct channels, owning every conversation from first contact through resolution with the communication and follow-through these accounts expect.\u003C/li>\n\u003Cli>Maintain deep knowledge or internal and customer resources. The customer KB, internal runbooks, product docs, Moby context, and the right person to ping for anything you can't answer yourself - so you can resolve quickly and confidently every time.\u003C/li>\n\u003Cli>Be deeply fluent in Triple Whale, the ecommerce stack our customers live in, and the attribution, marketing-data, and AI workflows that drive their decisions - including the more complex surfaces enterprise customers rely on (Compass, Sonar, custom integrations, data warehouse, headless and custom checkouts).\u003C/li>\n\u003Cli>Investigate and resolve complex technical issues across pixel, integrations, reporting, Moby, and beyond. Know when an account needs education, guidance, configuration, a bug filed, or an escalation to Engineering - and write reproduction steps your engineering partners can act on immediately.\u003C/li>\n\u003Cli>Use Moby as your copilot. This is an AI-first support team. You'll partner with Moby to investigate, retrieve, draft, and resolve - and your work helps make Moby more useful for the next customer.\u003C/li>\n\u003Cli>Coach enterprise customers and their agencies on best practices, workflows, and use cases that move them toward their goals, especially when something time-sensitive or high-stakes is on the line.\u003C/li>\n\u003Cli>Partner closely with the account team. Work hand-in-hand with CS counterparts to keep the customer aligned across every Triple Whale touchpoint - and know when to pull in the right specialist.\u003C/li>\n\u003Cli>Be a senior escalation point for the broader Technical Product Support team on enterprise-grade complexity, and a steady hand when accounts are stressed.\u003C/li>\n\u003Cli>Spot patterns across tickets. Surface recurring issues, customer feedback, and friction to Product, Engineering, and Customer Success - and help the next account avoid what you saw this week.\u003C/li>\n\u003Cli>Help the next customer. Contribute to the knowledge base, internal runbooks, and Moby context - so what you learned today helps both your accounts and the broader team tomorrow.\u003C/li>\n\u003C/ul>\n\u003Ch3>What You’ll Bring\u003C/h3>\n\u003Cul>\n\u003Cli>3+ years of experience in customer support, technical support, customer success, solutions, or another client-facing technical role - with at least 1+ year supporting enterprise or mid-market SaaS accounts, ideally in martech, analytics, attribution, or ecommerce.\u003C/li>\n\u003Cli>A technical mind with depth. You're comfortable in dashboards, you can reason about data, you can read API responses and basic logs, and you understand how systems like pixels, server-side tracking, ad-platform integrations, and data warehouses connect. SQL fluency is a strong plus.\u003C/li>\n\u003Cli>An investigative, problem-solving mindset. You don't stop at \"the error says X\" - you want to know why, and you're comfortable reaching for AI tools to move faster.\u003C/li>\n\u003Cli>A real interest in customer outcomes. You care about what enterprise customers are trying to accomplish in their business - and you're willing to learn the business deeply enough to actually help.\u003C/li>\n\u003Cli>Composure under pressure. Enterprise accounts have higher stakes, multiple stakeholders, and sometimes urgent escalations. You stay clear, structured, and calm.\u003C/li>\n\u003Cli>Exceptional written and verbal communication. You can speak the language of an operator, an engineer, an agency partner, and an exec - and tailor the message to each.\u003C/li>\n\u003Cli>A customer-first instinct paired with the judgment to recommend what'll actually serve the customer best, even when it's not what they asked for.\u003C/li>\n\u003Cli>Comfort partnering across teams. Enterprise support doesn't work alone - you'll be in regular contact with CSMs, SAs, Marketing Scientists, and Engineering.\u003C/li>\n\u003Cli>Familiarity with Intercom, HubSpot, Jira, or similar support and ticketing platforms.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Base Compensation Range: $65,000 - $80,000\u003C/p>\n\u003Cp>Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\u003C/p>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.\nWe pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.\nThe result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. \nWhat You're Applying for\nTriple Whale's enterprise customers are some of the most sophisticated operators in DTC - multi-brand, multi-region, often agency-supported, running custom stacks and making eight-figure decisions on our data. They deserve a support experience built for that complexity.\nAs an Enterprise Technical Product Support Specialist, you'll be the dedicated technical voice for a book of our most important accounts. You'll go deeper than a typical support conversation - understanding each account's business goals, their data stack, the way their team and agencies use Triple Whale, and what \"good\" looks like for them - so every interaction moves them closer to the outcomes they came to us for.\nThis is a technical role with real ownership. You'll have Moby as a copilot, close partnership with Customer Success, Solutions Architecture, and Marketing Science, and a clear path to grow into Solutions Architecture, Implementation, Support Engineering, or Product if that's where you want to go.\nWhat You’ll Do \n\nRespond to enterprise customers across live chat, email, and direct channels, owning every conversation from first contact through resolution with the communication and follow-through these accounts expect.\nMaintain deep knowledge or internal and customer resources. The customer KB, internal runbooks, product docs, Moby context, and the right person to ping for anything you can't answer yourself - so you can resolve quickly and confidently every time.\nBe deeply fluent in Triple Whale, the ecommerce stack our customers live in, and the attribution, marketing-data, and AI workflows that drive their decisions - including the more complex surfaces enterprise customers rely on (Compass, Sonar, custom integrations, data warehouse, headless and custom checkouts).\nInvestigate and resolve complex technical issues across pixel, integrations, reporting, Moby, and beyond. Know when an account needs education, guidance, configuration, a bug filed, or an escalation to Engineering - and write reproduction steps your engineering partners can act on immediately.\nUse Moby as your copilot. This is an AI-first support team. You'll partner with Moby to investigate, retrieve, draft, and resolve - and your work helps make Moby more useful for the next customer.\nCoach enterprise customers and their agencies on best practices, workflows, and use cases that move them toward their goals, especially when something time-sensitive or high-stakes is on the line.\nPartner closely with the account team. Work hand-in-hand with CS counterparts to keep the customer aligned across every Triple Whale touchpoint - and know when to pull in the right specialist.\nBe a senior escalation point for the broader Technical Product Support team on enterprise-grade complexity, and a steady hand when accounts are stressed.\nSpot patterns across tickets. Surface recurring issues, customer feedback, and friction to Product, Engineering, and Customer Success - and help the next account avoid what you saw this week.\nHelp the next customer. Contribute to the knowledge base, internal runbooks, and Moby context - so what you learned today helps both your accounts and the broader team tomorrow.\n\nWhat You’ll Bring\n\n3+ years of experience in customer support, technical support, customer success, solutions, or another client-facing technical role - with at least 1+ year supporting enterprise or mid-market SaaS accounts, ideally in martech, analytics, attribution, or ecommerce.\nA technical mind with depth. You're comfortable in dashboards, you can reason about data, you can read API responses and basic logs, and you understand how systems like pixels, server-side tracking, ad-platform integrations, and data warehouses connect. SQL fluency is a strong plus.\nAn investigative, problem-solving mindset. You don't stop at \"the error says X\" - you want to know why, and you're comfortable reaching for AI tools to move faster.\nA real interest in customer outcomes. You care about what enterprise customers are trying to accomplish in their business - and you're willing to learn the business deeply enough to actually help.\nComposure under pressure. Enterprise accounts have higher stakes, multiple stakeholders, and sometimes urgent escalations. You stay clear, structured, and calm.\nExceptional written and verbal communication. You can speak the language of an operator, an engineer, an agency partner, and an exec - and tailor the message to each.\nA customer-first instinct paired with the judgment to recommend what'll actually serve the customer best, even when it's not what they asked for.\nComfort partnering across teams. Enterprise support doesn't work alone - you'll be in regular contact with CSMs, SAs, Marketing Scientists, and Engineering.\nFamiliarity with Intercom, HubSpot, Jira, or similar support and ticketing platforms.\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nBase Compensation Range: $65,000 - $80,000\nOur compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote",65000,80000,{"jsonldValid":24,"jsonld":27},{"id":55,"slug":56,"title":57,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":34,"country":35,"remote":14,"employmentType":58,"department":59,"content_html":60,"content_text":61,"years":20,"createdAt":62,"updatedAtISO":63,"postedAtISO":64,"hasSalary":24,"salaryMin":65,"salaryMax":66,"currency":42,"schema":67},"106576db6a0fdfa125dad830b33132b9933e3cddf2450a9e8d7749ca0b163fa3","content-writer-at-triple-whale-0c35e84a89","Content Writer",[16],"Marketing","\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.\u003C/p>\n\u003Cp>We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.\u003C/p>\n\u003Cp>More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.\u003C/p>\n\u003Ch3>What You're Applying for\u003C/h3>\n\u003Cp>Triple Whale is growing, and so is our need for high-quality, high-impact content. We’re looking for a versatile content marketer who can help us scale our content engine while turning Triple Whale’s proprietary ecommerce and advertising data into stories the market actually cares about.\u003C/p>\n\u003Cp>This role is critical to fueling our brand storytelling, product launches, partner marketing initiatives, and data-driven thought leadership. We need a Content Writer who can not only write clearly, but also identify the “so what” inside complex ecommerce data and translate it into compelling reports, blogs, social concepts, executive POVs, and campaign assets.\u003C/p>\n\u003Ch3>What You’ll Do \u003C/h3>\n\u003Cul>\n\u003Cli>Support key content programs across a wide set of initiatives \u003C/li>\n\u003Cli>Write blogs, long form guides, and campaign content for product launches\u003C/li>\n\u003Cli>Analyze and produce data-driven benchmarks reports from Triple Whale's proprietary ad performance data\u003C/li>\n\u003Cli>Partner with BI, data, product marketing, and subject-matter experts to scope data requests, interpret findings, and validate takeaways\u003C/li>\n\u003Cli>Create content designed to perform across both traditional search and AI discovery surfaces (Google AI Overviews, ChatGPT, Perplexity, Claude, etc.)\u003C/li>\n\u003Cli>Contribute co-branded assets with key partners (Klaviyo, Postscript, ShipBob & more)\u003C/li>\n\u003Cli>Ghostwrite bylines and executive thought leadership content\u003C/li>\n\u003C/ul>\n\u003Ch3>What You’ll Bring\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>SaaS content marketing experience:\u003C/strong> You’ve created content that drives engagement and conversions in a B2B software environment\u003C/li>\n\u003Cli>\u003Cstrong>Ecommerce experience:\u003C/strong> You know the lingo, the trends, and the pain points of direct-to-consumer brands\u003C/li>\n\u003Cli>\u003Cstrong>Data-driven storytelling: \u003C/strong>You’re comfortable working with ecommerce ad performance data, and you know how to turn numbers into a clear, compelling narrative\u003C/li>\n\u003Cli>\u003Cstrong>Content versatility: \u003C/strong>You’re comfortable writing blog posts, reports, playbooks, marketing collateral, and lifecycle emails\u003C/li>\n\u003Cli>\u003Cstrong>Content distribution instincts:\u003C/strong> You can identify the strongest hooks, data points, quotes, and takeaways from a piece of content, then translate them into promotional content\u003C/li>\n\u003Cli>\u003Cstrong>AI fluency: \u003C/strong>You use AI as a co-pilot to speed up the content production process, while bringing the original thinking, judgment, and voice that make content worth reading\u003C/li>\n\u003Cli>\u003Cstrong>Executional excellence: \u003C/strong>You have the resourcefulness to take a project from concept to completion\u003C/li>\n\u003Cli>\u003Cstrong>Collaborative mindset:\u003C/strong> You're excited to work closely with marketers, PMs, analysts, execs, and agency partners\u003C/li>\n\u003Cli>\u003Cstrong>Triple Whale experience is a major bonus.\u003C/strong>\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Base Compensation Range: $85,000 - $108,000\u003C/p>\n\u003Cp>Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\u003C/p>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.\nWe pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.\nMore than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.\nWhat You're Applying for\nTriple Whale is growing, and so is our need for high-quality, high-impact content. We’re looking for a versatile content marketer who can help us scale our content engine while turning Triple Whale’s proprietary ecommerce and advertising data into stories the market actually cares about.\nThis role is critical to fueling our brand storytelling, product launches, partner marketing initiatives, and data-driven thought leadership. We need a Content Writer who can not only write clearly, but also identify the “so what” inside complex ecommerce data and translate it into compelling reports, blogs, social concepts, executive POVs, and campaign assets.\nWhat You’ll Do \n\nSupport key content programs across a wide set of initiatives \nWrite blogs, long form guides, and campaign content for product launches\nAnalyze and produce data-driven benchmarks reports from Triple Whale's proprietary ad performance data\nPartner with BI, data, product marketing, and subject-matter experts to scope data requests, interpret findings, and validate takeaways\nCreate content designed to perform across both traditional search and AI discovery surfaces (Google AI Overviews, ChatGPT, Perplexity, Claude, etc.)\nContribute co-branded assets with key partners (Klaviyo, Postscript, ShipBob & more)\nGhostwrite bylines and executive thought leadership content\n\nWhat You’ll Bring\n\nSaaS content marketing experience: You’ve created content that drives engagement and conversions in a B2B software environment\nEcommerce experience: You know the lingo, the trends, and the pain points of direct-to-consumer brands\nData-driven storytelling: You’re comfortable working with ecommerce ad performance data, and you know how to turn numbers into a clear, compelling narrative\nContent versatility: You’re comfortable writing blog posts, reports, playbooks, marketing collateral, and lifecycle emails\nContent distribution instincts: You can identify the strongest hooks, data points, quotes, and takeaways from a piece of content, then translate them into promotional content\nAI fluency: You use AI as a co-pilot to speed up the content production process, while bringing the original thinking, judgment, and voice that make content worth reading\nExecutional excellence: You have the resourcefulness to take a project from concept to completion\nCollaborative mindset: You're excited to work closely with marketers, PMs, analysts, execs, and agency partners\nTriple Whale experience is a major bonus.\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nBase Compensation Range: $85,000 - $108,000\nOur compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote",1780392643000,"2026-06-02 11:31:29","2026-05-27T13:53:47.000Z",85000,108000,{"jsonldValid":24,"jsonld":27},{"id":69,"slug":70,"title":71,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":72,"country":73,"remote":14,"employmentType":74,"department":59,"content_html":75,"content_text":76,"years":20,"createdAt":77,"updatedAtISO":78,"postedAtISO":79,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":42,"schema":80},"2606c6f6385a694c1715888f9f3a962be607df427e561e25aa1768351cffbbb8","customer-success-manager-emea-smb-growth-at-triple-whale-4054072cd3","Customer Success Manager, EMEA — SMB/Growth","Remote- UK","Remote- Uk",[16],"\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.\u003C/p>\n\u003Cp>We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.\u003C/p>\n\u003Cp>More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.\u003C/p>\n\u003Ch2>\u003Cstrong>Why Triple Whale Needs You\u003C/strong>\u003C/h2>\n\u003Cp>This is not a passive relationship management role. It's a hands-on, technically demanding position where you'll be the first person a brand trusts with their data stack — and the last thing standing between them and churn.\u003C/p>\n\u003Cp>As a CSM on the Growth team, you'll guide a high-volume book of eCommerce brands through the full onboarding lifecycle — owning every technical configuration, every kickoff call, and every moment where the platform either clicks or doesn't. Once a brand is live, you stay in their corner as a scaled, data-driven consultant across a shared inbox, live chat, and office hours model.\u003C/p>\n\u003Cp>The people who thrive here move fast, think in systems, love solving technical puzzles for non-technical users, and genuinely care about whether a brand succeeds.\u003C/p>\n\u003Ch2>\u003Cstrong>What You'll Do\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Own an active book of onboardings end-to-end — from kickoff call through nurture — operating with speed, ownership, and clear communication at every step.\u003C/li>\n\u003Cli>Run structured kickoff calls that map each customer's tech stack, stakeholders, and goals before diving into configuration.\u003C/li>\n\u003Cli>Guide customers through Triple Pixel installation: enabling Theme App Embed and Checkout Web Pixel in Shopify, validating with live URL tests, and advising on third-party/landing page installs via GTM.\u003C/li>\n\u003Cli>Configure and validate UTM and tracking parameters (tw_source, tw_campaign, tw_ad_id) with platform-specific dynamic tokens, ensuring Triple Whale attribution is capturing data accurately across all paid channels.\u003C/li>\n\u003Cli>Connect and troubleshoot core\u003Cstrong> \u003C/strong>integrations — Meta, Google Ads, TikTok, Klaviyo, Google Sheets, Slack — preventing feature-blockers before they happen.\u003C/li>\n\u003Cli>Walk customers through the Summary and Attribution dashboards — validating clean data, configuring Custom Metrics (CM1/CM2, blended ROAS), and explaining attribution model selection (Triple Attribution, Last Click, First Click, Linear) based on their business use case.\u003C/li>\n\u003Cli>Manage your onboarding and success pipelines in HubSpot, tracking health and milestone progress from kickoff through renewal.\u003C/li>\n\u003Cli>Collaborate with Sales on unresponsive customers and with Support on technical escalations, keeping onboarding velocity high across your entire book.\u003C/li>\n\u003Cli>Manage a high-volume, scaled customer portfolio through shared inbox, live chat, and office hours — driving retention and satisfaction in a fast-paced, largely automated environment.\u003C/li>\n\u003Cli>Proactively identify churn risk early: monitor usage patterns, flag cost-based objections, and develop resolution strategies before the renewal conversation.\u003C/li>\n\u003Cli>Drive expansion by identifying upsell opportunities within the Growth segment and collaborating cross-functionally to move them forward.\u003C/li>\n\u003Cli>Contribute to the continued development of the Triple Whale customer experience — improving playbooks, surfacing common friction points, and helping the team get better every quarter.\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>What You'll Bring\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Experience supporting customers in the eCommerce or marketing technology space — ideally within a SaaS environment.\u003C/li>\n\u003Cli>Demonstrated comfort with technical setup and configuration: you don't need to be an engineer, but you need to be the kind of person who learns a new platform thoroughly and can confidently walk someone else through it.\u003C/li>\n\u003Cli>Familiarity with the eCommerce marketing stack — Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, UTM tracking — is a strong advantage.\u003C/li>\n\u003Cli>Prior high-volume customer success, customer support, or SDR experience; you know how to manage a large book of accounts without letting things fall through the cracks.\u003C/li>\n\u003Cli>Superb written and verbal communication skills — you can translate complex technical concepts into clear, actionable guidance for operators who are experts in their business, not in analytics.\u003C/li>\n\u003Cli>Strong organizational skills and comfort managing multiple onboardings simultaneously in a fast-moving, process-driven environment.\u003C/li>\n\u003Cli>A natural sense of ownership: you're the kind of person who tracks things down, follows up proactively, and doesn't wait to be asked.\u003C/li>\n\u003Cli>Positive, high-energy, service-oriented mindset — customers feel your investment in their success.\u003C/li>\n\u003Cli>Comfort driving negotiation and renewal conversations to positive outcomes.\u003C/li>\n\u003Cli>Thrives in collaborative team environments and embraces change as the product and processes continue to evolve.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\u003C/p>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>","What Do We Do?\nTriple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.\nWe pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.\nMore than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.\nWhy Triple Whale Needs You\nThis is not a passive relationship management role. It's a hands-on, technically demanding position where you'll be the first person a brand trusts with their data stack — and the last thing standing between them and churn.\nAs a CSM on the Growth team, you'll guide a high-volume book of eCommerce brands through the full onboarding lifecycle — owning every technical configuration, every kickoff call, and every moment where the platform either clicks or doesn't. Once a brand is live, you stay in their corner as a scaled, data-driven consultant across a shared inbox, live chat, and office hours model.\nThe people who thrive here move fast, think in systems, love solving technical puzzles for non-technical users, and genuinely care about whether a brand succeeds.\nWhat You'll Do\n\nOwn an active book of onboardings end-to-end — from kickoff call through nurture — operating with speed, ownership, and clear communication at every step.\nRun structured kickoff calls that map each customer's tech stack, stakeholders, and goals before diving into configuration.\nGuide customers through Triple Pixel installation: enabling Theme App Embed and Checkout Web Pixel in Shopify, validating with live URL tests, and advising on third-party/landing page installs via GTM.\nConfigure and validate UTM and tracking parameters (tw_source, tw_campaign, tw_ad_id) with platform-specific dynamic tokens, ensuring Triple Whale attribution is capturing data accurately across all paid channels.\nConnect and troubleshoot core integrations — Meta, Google Ads, TikTok, Klaviyo, Google Sheets, Slack — preventing feature-blockers before they happen.\nWalk customers through the Summary and Attribution dashboards — validating clean data, configuring Custom Metrics (CM1/CM2, blended ROAS), and explaining attribution model selection (Triple Attribution, Last Click, First Click, Linear) based on their business use case.\nManage your onboarding and success pipelines in HubSpot, tracking health and milestone progress from kickoff through renewal.\nCollaborate with Sales on unresponsive customers and with Support on technical escalations, keeping onboarding velocity high across your entire book.\nManage a high-volume, scaled customer portfolio through shared inbox, live chat, and office hours — driving retention and satisfaction in a fast-paced, largely automated environment.\nProactively identify churn risk early: monitor usage patterns, flag cost-based objections, and develop resolution strategies before the renewal conversation.\nDrive expansion by identifying upsell opportunities within the Growth segment and collaborating cross-functionally to move them forward.\nContribute to the continued development of the Triple Whale customer experience — improving playbooks, surfacing common friction points, and helping the team get better every quarter.\n\nWhat You'll Bring\n\nExperience supporting customers in the eCommerce or marketing technology space — ideally within a SaaS environment.\nDemonstrated comfort with technical setup and configuration: you don't need to be an engineer, but you need to be the kind of person who learns a new platform thoroughly and can confidently walk someone else through it.\nFamiliarity with the eCommerce marketing stack — Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, UTM tracking — is a strong advantage.\nPrior high-volume customer success, customer support, or SDR experience; you know how to manage a large book of accounts without letting things fall through the cracks.\nSuperb written and verbal communication skills — you can translate complex technical concepts into clear, actionable guidance for operators who are experts in their business, not in analytics.\nStrong organizational skills and comfort managing multiple onboardings simultaneously in a fast-moving, process-driven environment.\nA natural sense of ownership: you're the kind of person who tracks things down, follows up proactively, and doesn't wait to be asked.\nPositive, high-energy, service-oriented mindset — customers feel your investment in their success.\nComfort driving negotiation and renewal conversations to positive outcomes.\nThrives in collaborative team environments and embraces change as the product and processes continue to evolve.\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nOur compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote",1778988373000,"2026-05-17 05:26:38","2026-05-15T19:42:21.000Z",{"jsonldValid":24,"jsonld":27},{"id":82,"slug":83,"title":84,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":34,"country":35,"remote":14,"employmentType":85,"department":86,"content_html":87,"content_text":88,"years":20,"createdAt":77,"updatedAtISO":78,"postedAtISO":89,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":42,"schema":90},"b99275ffc052d208e69cb73fad3ad1a5886d87335606098c632c7acc5ff77c06","sdr-manager-at-triple-whale-8e751994c2","SDR Manager",[16],"Sales","\u003Ch3>\u003Cstrong>What Do We Do?\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.\u003C/p>\n\u003Cp>We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.\u003C/p>\n\u003Cp>More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.\u003C/p>\n\u003Ch3>\u003Cstrong>What You're Applying for\u003C/strong>\u003C/h3>\n\u003Cp>Triple Whale is hiring an SDR Manager to help scale our Sales Development organization during an important stage of growth.\u003C/p>\n\u003Cp>We already have strong SDR leadership in place, and we’re adding a second SDR Manager to increase coaching capacity, bring fresh strategic thinking, and help us execute a more sophisticated outbound motion. This person will manage a team of approximately 5–8 SDRs, owning their day-to-day performance, development, coaching, and promotion readiness.\u003C/p>\n\u003Cp>This is a hands-on leadership role for someone who loves getting close to the reps, the accounts, the messaging, and the numbers. You’ll help SDRs improve how they research accounts, reach prospects, book qualified meetings, and create meaningful pipeline. You’ll also help Triple Whale unlock underpenetrated segments of our overall total addressable market through sharper targeting, stronger outbound execution, and more strategic use of modern sales development tools.\u003C/p>\n\u003Cp>We’re focused on helping the team prospect smarter, prioritize better accounts, personalize outreach more effectively, and scale outbound execution without sacrificing quality. The right person will be excited to combine strong SDR leadership fundamentals with a modern approach to pipeline generation, including effective use of tools like Apollo and other sales development platforms.\u003C/p>\n\u003Ch3>\u003Cstrong>What You’ll Do \u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Manage, coach, and develop a team of 5–8 SDRs.\u003C/li>\n\u003Cli>Own day-to-day SDR performance, including activity quality, meeting creation, held meeting rates, opportunity creation, and pipeline contribution.\u003C/li>\n\u003Cli>Help each SDR improve through regular 1:1s, call coaching, email reviews, pipeline inspection, role plays, and tactical feedback.\u003C/li>\n\u003Cli>Build clear development plans that help SDRs progress toward promotion pathways into AE, partnerships, sales leadership, or other commercial roles.\u003C/li>\n\u003Cli>Partner with the existing SDR Manager and Sales leadership to divide coverage, improve team operating rhythm, and scale best practices.\u003C/li>\n\u003Cli>Bring new strategic ideas and tactical outbound strategies that help the team reach underpenetrated segments of our overall TAM.\u003C/li>\n\u003Cli>Help SDRs use sales tools, data, research workflows, sequencing platforms, LinkedIn, HubSpot, Apollo, and other systems more effectively.\u003C/li>\n\u003Cli>Improve account prioritization, persona targeting, messaging relevance, and outbound execution.\u003C/li>\n\u003Cli>Partner with AEs to align on territory strategy, account handoffs, meeting quality, and follow-up discipline.\u003C/li>\n\u003Cli>Partner with Marketing, RevOps, and Product Marketing on campaign follow-up, list building, event plays, competitive positioning, and new product messaging.\u003C/li>\n\u003Cli>Create a culture of accountability, curiosity, preparation, high standards, and continuous improvement.\u003C/li>\n\u003Cli>Identify process gaps, tooling gaps, enablement needs, and coaching opportunities that improve SDR productivity.\u003C/li>\n\u003Cli>Help recruit, interview, onboard, and ramp new SDRs as the team grows.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>What You’ll Bring\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>2+ years of experience managing SDRs, BDRs, or outbound sales development teams.\u003C/li>\n\u003Cli>Proven ability to coach early-career sales talent and improve rep performance.\u003C/li>\n\u003Cli>Strong understanding of outbound prospecting, including account research, persona mapping, sequencing, cold calling, LinkedIn outreach, objection handling, and meeting qualification.\u003C/li>\n\u003Cli>Experience managing a team against activity, conversion, pipeline, and quality metrics.\u003C/li>\n\u003Cli>Comfort using modern sales tools such as HubSpot, LinkedIn Sales Navigator, Gong, Apollo, Clay, Outreach, Salesloft, or similar platforms.\u003C/li>\n\u003Cli>Strong interest in improving sales development workflows through better data, smarter tooling, and more effective rep execution.\u003C/li>\n\u003Cli>Ability to bring fresh ideas while collaborating well with existing leadership and operating structures.\u003C/li>\n\u003Cli>Strong communication skills with a high bar for clear, relevant, commercially sharp messaging.\u003C/li>\n\u003Cli>Analytical mindset with the ability to diagnose funnel problems and turn data into coaching or process changes.\u003C/li>\n\u003Cli>High ownership, strong follow-through, and comfort operating in a fast-moving environment.\u003C/li>\n\u003Cli>Experience selling into ecommerce, retail, marketing, analytics, attribution, or performance marketing teams is a plus.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Our Values\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>We Are Customer Obsessed\u003C/strong>: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\u003C/li>\n\u003Cli>\u003Cstrong>We Move (Very!) Quickly\u003C/strong>: The speed at which we work, iterate, and deliver value is our most competitive advantage. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Trustworthy\u003C/strong>: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \u003C/li>\n\u003Cli>\u003Cstrong>We Are Curious\u003C/strong>: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\u003C/li>\n\u003Cli>\u003Cstrong>We Act Like A Mensch\u003C/strong>: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\u003C/li>\n\u003C/ul>\n\u003Cp>Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Ch3>\u003Cstrong>Join Us in Making Waves\u003C/strong>\u003C/h3>\n\u003Cp>If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\u003C/p>\n\u003Cp>\u003Cstrong>Referred?\u003C/strong>  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\u003C/p>\n\u003Cp>#LI-Remote \u003C/p>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>","What Do We Do?\nTriple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.\nWe pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.\nMore than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.\nWhat You're Applying for\nTriple Whale is hiring an SDR Manager to help scale our Sales Development organization during an important stage of growth.\nWe already have strong SDR leadership in place, and we’re adding a second SDR Manager to increase coaching capacity, bring fresh strategic thinking, and help us execute a more sophisticated outbound motion. This person will manage a team of approximately 5–8 SDRs, owning their day-to-day performance, development, coaching, and promotion readiness.\nThis is a hands-on leadership role for someone who loves getting close to the reps, the accounts, the messaging, and the numbers. You’ll help SDRs improve how they research accounts, reach prospects, book qualified meetings, and create meaningful pipeline. You’ll also help Triple Whale unlock underpenetrated segments of our overall total addressable market through sharper targeting, stronger outbound execution, and more strategic use of modern sales development tools.\nWe’re focused on helping the team prospect smarter, prioritize better accounts, personalize outreach more effectively, and scale outbound execution without sacrificing quality. The right person will be excited to combine strong SDR leadership fundamentals with a modern approach to pipeline generation, including effective use of tools like Apollo and other sales development platforms.\nWhat You’ll Do \n\nManage, coach, and develop a team of 5–8 SDRs.\nOwn day-to-day SDR performance, including activity quality, meeting creation, held meeting rates, opportunity creation, and pipeline contribution.\nHelp each SDR improve through regular 1:1s, call coaching, email reviews, pipeline inspection, role plays, and tactical feedback.\nBuild clear development plans that help SDRs progress toward promotion pathways into AE, partnerships, sales leadership, or other commercial roles.\nPartner with the existing SDR Manager and Sales leadership to divide coverage, improve team operating rhythm, and scale best practices.\nBring new strategic ideas and tactical outbound strategies that help the team reach underpenetrated segments of our overall TAM.\nHelp SDRs use sales tools, data, research workflows, sequencing platforms, LinkedIn, HubSpot, Apollo, and other systems more effectively.\nImprove account prioritization, persona targeting, messaging relevance, and outbound execution.\nPartner with AEs to align on territory strategy, account handoffs, meeting quality, and follow-up discipline.\nPartner with Marketing, RevOps, and Product Marketing on campaign follow-up, list building, event plays, competitive positioning, and new product messaging.\nCreate a culture of accountability, curiosity, preparation, high standards, and continuous improvement.\nIdentify process gaps, tooling gaps, enablement needs, and coaching opportunities that improve SDR productivity.\nHelp recruit, interview, onboard, and ramp new SDRs as the team grows.\n\nWhat You’ll Bring\n\n2+ years of experience managing SDRs, BDRs, or outbound sales development teams.\nProven ability to coach early-career sales talent and improve rep performance.\nStrong understanding of outbound prospecting, including account research, persona mapping, sequencing, cold calling, LinkedIn outreach, objection handling, and meeting qualification.\nExperience managing a team against activity, conversion, pipeline, and quality metrics.\nComfort using modern sales tools such as HubSpot, LinkedIn Sales Navigator, Gong, Apollo, Clay, Outreach, Salesloft, or similar platforms.\nStrong interest in improving sales development workflows through better data, smarter tooling, and more effective rep execution.\nAbility to bring fresh ideas while collaborating well with existing leadership and operating structures.\nStrong communication skills with a high bar for clear, relevant, commercially sharp messaging.\nAnalytical mindset with the ability to diagnose funnel problems and turn data into coaching or process changes.\nHigh ownership, strong follow-through, and comfort operating in a fast-moving environment.\nExperience selling into ecommerce, retail, marketing, analytics, attribution, or performance marketing teams is a plus.\n\nOur Values\n\nWe Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.\nWe Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. \nWe Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. \nWe Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.\nWe Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.\n\nTriple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nJoin Us in Making Waves\nIf you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.\nReferred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.\n#LI-Remote","2026-05-08T18:37:46.000Z",{"jsonldValid":24,"jsonld":27},{"id":92,"slug":93,"title":94,"companyname":95,"companylogo":96,"companyTagline":97,"companyIndustry":98,"city":99,"country":100,"remote":14,"employmentType":101,"department":17,"content_html":103,"content_text":104,"years":20,"createdAt":105,"updatedAtISO":106,"postedAtISO":107,"hasSalary":24,"salaryMin":20,"salaryMax":20,"currency":42,"schema":108},"97144c658f5ec3e6c74d58d153b8368d1e95e385a645f81f32316f8a479b67f0","community-manager-senior-level-considered-at-empowerly-82771e1f52","Community Manager (Senior Level Considered)","Empowerly","https://logo.clearbit.com/empowerly.com","Through personalized counseling & a data-driven algorithm, Empowerly makes college admissions expertise more accessible.","E-Learning Providers","Remote / PDT Time Zone","Pdt Time Zone",[102],"Internship","\u003Cp>\u003Cspan>Empowerly (\u003C/span>Empowerly.com\u003Cspan>) is an education technology company that personalizes college and career counseling with a mission to empower students to become the most successful version of themselves. From college preparation, landing internships, and beyond, we support students in achieving their academic goals.\u003C/span>\u003C/p>\n\n\u003Cp>We provide data-driven education technology, start up and research internship programs, and personalized counseling led by former college Admission Officers and experienced college counselors. We are a rapidly growing, mission-driven, and venture-backed company. It takes a unified team committed to our core values – collaboration, data driven, and empowerment – to achieve this goal and a fast-moving team committed to serving the needs of families.\u003C/p>\n\n\u003Cp>Each student is holistically evaluated through our Empowerly Score™ — the only predictive technology that can also quantify subjective material. Each student is offered a three-pronged approach to evaluate academics, essays, and extracurricular activities – providing them a 360-degree view of how to be competitive against other applicants.\u003C/p>\n\n\u003Cp>Empowerly raised $30 million from investors, including Goodwater Capital, Conductive Ventures, FJ Labs, Scrum Ventures, Translink Capital, Azure Capital Partners, and Spero Ventures.\u003C/p>\n\u003Ch2>\u003Cstrong>About the Role\u003C/strong>\u003C/h2>\n\u003Cp>Empowerly is looking for a Community Manager to support students and families throughout their college admissions journey.\u003C/p>\n\u003Cp>As a Community Manager, you will serve as a key point of contact for families, helping ensure they have a smooth and positive experience with Empowerly. You'll work closely with students, parents, counselors, and internal teams to answer questions, solve problems, coordinate next steps, and help families get the most out of our services.\u003C/p>\n\u003Cp>This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and can balance relationship-building with strong organization and attention to detail.\u003C/p>\n\u003Cp>For candidates with additional experience, there may be an opportunity to join at the Senior Community Manager level. Senior Community Managers take on more complex family situations, help drive process improvements, and serve as a resource for other members of the Community Management team.\u003C/p>\n\u003Cbr>\u003Ch2>Responsibilities\u003C/h2>\n\u003Ch3>Student and Family Support\u003C/h3>\n\n\u003Cli>\n\u003Cp>Serve as a primary point of contact for students and families throughout their Empowerly experience\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Build strong relationships with families through proactive communication and support\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Answer questions, troubleshoot concerns, and help families navigate the admissions process\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Partner with counselors and internal teams to ensure students stay on track toward their goals\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Monitor student engagement and identify opportunities for additional support\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Deliver a high level of customer service in every interaction\u003C/p>\n\u003C/li>\n\n\u003Ch3>Community Management Operations\u003C/h3>\n\n\u003Cli>\n\u003Cp>Manage incoming support requests and customer communications\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Maintain accurate records and documentation within Empowerly systems\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Coordinate family communications related to onboarding, counselor transitions, scheduling, and other program updates\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Complete operational tasks accurately and efficiently\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Help ensure a consistent experience for families across all stages of the program\u003C/p>\n\u003C/li>\n\n\u003Ch3>Escalations and Problem Solving\u003C/h3>\n\n\u003Cli>\n\u003Cp>Resolve customer concerns with professionalism, empathy, and sound judgment\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Escalate issues when appropriate while maintaining a positive experience for families\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>For senior-level team members, serve as a point person for more complex or sensitive customer situations\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Partner with Community Operations leadership to identify recurring challenges and recommend solutions\u003C/p>\n\u003C/li>\n\n\u003Ch3>Process Improvement and Projects\u003C/h3>\n\n\u003Cli>\n\u003Cp>Identify opportunities to improve workflows and the family experience\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Share feedback and ideas that help the team work more effectively\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Support projects that improve Community Management operations\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>For senior-level team members, take ownership of larger operational initiatives and coordinate projects involving multiple stakeholders\u003C/p>\n\u003C/li>\n\n\u003Ch3>Team Collaboration\u003C/h3>\n\n\u003Cli>\n\u003Cp>Work closely with counselors, operations leaders, and cross-functional teams\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Contribute to a positive, collaborative team environment\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Support onboarding and training efforts for new team members as needed\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Remain flexible and adaptable as business needs evolve\u003C/p>\n\u003C/li>\n\n\u003Cbr>\u003Ch2>Minimum Qualifications\u003C/h2>\n\n\u003Cli>\n\u003Cp>Bachelor's degree from an accredited university\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>4+ years of experience in customer service, customer success, account management, education, operations, or a related field\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Experience working directly with customers, students, families, or clients\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Strong written and verbal communication skills\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Excellent organization and attention to detail\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Ability to manage multiple priorities and stay calm under pressure\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Strong problem-solving skills and sound judgment\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Comfort learning and working within multiple systems and technologies\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Ability to work independently in a remote environment\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>A positive attitude, strong empathy, and a genuine desire to help others\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Must be legally authorized to work in the United States without current or future sponsorship\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Must reside and work within the United States\u003C/p>\n\u003C/li>\n\n\u003Cbr>\u003Ch2>Preferred Qualifications\u003C/h2>\n\n\u003Cli>\n\u003Cp>College admissions, college counseling, educational services, tutoring, or coaching background\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Familiarity with customer support platforms such as Zendesk, HubSpot, or Aircall\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Strong customer service and conflict resolution skills\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Project coordination or process improvement exposure\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Ability to support and guide teammates in a collaborative environment\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Comfort working in a fast-paced, growing organization\u003C/p>\n\u003C/li>\n\n\u003Cbr>\u003Ch2>Senior Level Consideration\u003C/h2>\n\u003Cp>Candidates may be considered for a Senior Community Manager title based on their experience and demonstrated ability to:\u003C/p>\n\n\u003Cli>\n\u003Cp>Handle complex customer situations independently\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Lead operational projects and process improvements\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Drive customer satisfaction and retention efforts\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Serve as a trusted resource for teammates\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Identify opportunities to improve systems, workflows, and the overall customer experience\u003C/p>\n\u003C/li>\n\n\u003Cp>Title and compensation will be determined based on experience, qualifications, and demonstrated impact.\u003C/p>\n\u003Cbr>\u003Ch2>Location\u003C/h2>\n\n\u003Cli>\n\u003Cp>Remote position within the United States\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Candidates must reside and work within the United States\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Candidates must be legally authorized to work in the United States without current or future sponsorship\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Occasional business travel may be required for team meetings or company events\u003C/p>\n\u003C/li>","Empowerly (Empowerly.com) is an education technology company that personalizes college and career counseling with a mission to empower students to become the most successful version of themselves. From college preparation, landing internships, and beyond, we support students in achieving their academic goals.\n\nWe provide data-driven education technology, start up and research internship programs, and personalized counseling led by former college Admission Officers and experienced college counselors. We are a rapidly growing, mission-driven, and venture-backed company. It takes a unified team committed to our core values – collaboration, data driven, and empowerment – to achieve this goal and a fast-moving team committed to serving the needs of families.\n\nEach student is holistically evaluated through our Empowerly Score™ — the only predictive technology that can also quantify subjective material. Each student is offered a three-pronged approach to evaluate academics, essays, and extracurricular activities – providing them a 360-degree view of how to be competitive against other applicants.\n\nEmpowerly raised $30 million from investors, including Goodwater Capital, Conductive Ventures, FJ Labs, Scrum Ventures, Translink Capital, Azure Capital Partners, and Spero Ventures.\nAbout the Role\nEmpowerly is looking for a Community Manager to support students and families throughout their college admissions journey.\nAs a Community Manager, you will serve as a key point of contact for families, helping ensure they have a smooth and positive experience with Empowerly. You'll work closely with students, parents, counselors, and internal teams to answer questions, solve problems, coordinate next steps, and help families get the most out of our services.\nThis role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and can balance relationship-building with strong organization and attention to detail.\nFor candidates with additional experience, there may be an opportunity to join at the Senior Community Manager level. Senior Community Managers take on more complex family situations, help drive process improvements, and serve as a resource for other members of the Community Management team.\nResponsibilities\nStudent and Family Support\n\n\nServe as a primary point of contact for students and families throughout their Empowerly experience\n\n\nBuild strong relationships with families through proactive communication and support\n\n\nAnswer questions, troubleshoot concerns, and help families navigate the admissions process\n\n\nPartner with counselors and internal teams to ensure students stay on track toward their goals\n\n\nMonitor student engagement and identify opportunities for additional support\n\n\nDeliver a high level of customer service in every interaction\n\n\nCommunity Management Operations\n\n\nManage incoming support requests and customer communications\n\n\nMaintain accurate records and documentation within Empowerly systems\n\n\nCoordinate family communications related to onboarding, counselor transitions, scheduling, and other program updates\n\n\nComplete operational tasks accurately and efficiently\n\n\nHelp ensure a consistent experience for families across all stages of the program\n\n\nEscalations and Problem Solving\n\n\nResolve customer concerns with professionalism, empathy, and sound judgment\n\n\nEscalate issues when appropriate while maintaining a positive experience for families\n\n\nFor senior-level team members, serve as a point person for more complex or sensitive customer situations\n\n\nPartner with Community Operations leadership to identify recurring challenges and recommend solutions\n\n\nProcess Improvement and Projects\n\n\nIdentify opportunities to improve workflows and the family experience\n\n\nShare feedback and ideas that help the team work more effectively\n\n\nSupport projects that improve Community Management operations\n\n\nFor senior-level team members, take ownership of larger operational initiatives and coordinate projects involving multiple stakeholders\n\n\nTeam Collaboration\n\n\nWork closely with counselors, operations leaders, and cross-functional teams\n\n\nContribute to a positive, collaborative team environment\n\n\nSupport onboarding and training efforts for new team members as needed\n\n\nRemain flexible and adaptable as business needs evolve\n\n\nMinimum Qualifications\n\n\nBachelor's degree from an accredited university\n\n\n4+ years of experience in customer service, customer success, account management, education, operations, or a related field\n\n\nExperience working directly with customers, students, families, or clients\n\n\nStrong written and verbal communication skills\n\n\nExcellent organization and attention to detail\n\n\nAbility to manage multiple priorities and stay calm under pressure\n\n\nStrong problem-solving skills and sound judgment\n\n\nComfort learning and working within multiple systems and technologies\n\n\nAbility to work independently in a remote environment\n\n\nA positive attitude, strong empathy, and a genuine desire to help others\n\n\nMust be legally authorized to work in the United States without current or future sponsorship\n\n\nMust reside and work within the United States\n\n\nPreferred Qualifications\n\n\nCollege admissions, college counseling, educational services, tutoring, or coaching background\n\n\nFamiliarity with customer support platforms such as Zendesk, HubSpot, or Aircall\n\n\nStrong customer service and conflict resolution skills\n\n\nProject coordination or process improvement exposure\n\n\nAbility to support and guide teammates in a collaborative environment\n\n\nComfort working in a fast-paced, growing organization\n\n\nSenior Level Consideration\nCandidates may be considered for a Senior Community Manager title based on their experience and demonstrated ability to:\n\n\nHandle complex customer situations independently\n\n\nLead operational projects and process improvements\n\n\nDrive customer satisfaction and retention efforts\n\n\nServe as a trusted resource for teammates\n\n\nIdentify opportunities to improve systems, workflows, and the overall customer experience\n\n\nTitle and compensation will be determined based on experience, qualifications, and demonstrated impact.\nLocation\n\n\nRemote position within the United States\n\n\nCandidates must reside and work within the United States\n\n\nCandidates must be legally authorized to work in the United States without current or future sponsorship\n\n\nOccasional business travel may be required for team meetings or company events",1781839562000,"2026-06-19 05:26:43","2026-06-18T20:50:15.221Z",{"jsonldValid":24,"jsonld":27},1781858538110]