Tier I Support Team Lead

About Owner.com

Owner is the AI growth system for local restaurants.

Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts.

Owner is like having an army of engineers and marketers on your side, just like the big chains.

Our vision

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

Read our Series C memo here →

Our traction

Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.

More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.

Our team

Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even faster in 2026 to keep pace with our customer growth.

Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

Why we are looking for you

We’re looking for a people-first, execution-obsessed Tier I Support Team Lead to lead from the floor, coach with intention, and drive consistent performance across our frontline Support team.

This role is not about passive management. It’s about daily presence, clear standards, strong coaching, and rapid course correction to ensure customers receive timely, empathetic, and high-quality support—every interaction, every day.

The Tier I Support Team Lead is responsible for the day-to-day execution of Tier I support. You will coach agents in real time, reinforce expectations, monitor performance against clear metrics, and take action when standards are not being met. You’ll work closely with other Team Leads, the Support Manager, and QA to ensure alignment, coverage, and consistency across the org.

This role is 100% remote and may be based in LATAM - Colombia, Mexico or Costa Rica.